JP2006302218A - Information processing system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To prevent illegal access from a person except an authentic user while reducing a system introduction load by receiving an order by use of a portable terminal carried by the user of a restaurant or the like. <P>SOLUTION: When the user checks in, session information for identifying a period for receiving the order (hereinafter referred as a 'session') is generated, and is registered in association with position information showing a destination of an order target. The position information and the session information are extracted from login information received from the portable terminal, and it is collated whether combination of the position information and the session information is registered or not. When registered, it is decided that the session of the user carrying the portable terminal is valid, the order is received, and the order and the position information are associated and managed. <P>COPYRIGHT: (C)2007,JPO&INPIT

Description

  The present invention relates to an information processing system for supporting store operations in restaurants such as restaurants, and more particularly to an information processing technology for ordering menus or the like from a mobile terminal of a user.

  Conventionally, when a user tries to order a menu at a restaurant such as a restaurant, the user calls a store clerk and asks the store clerk to order. It has also been common practice to set up a call button to call a store clerk for each table.

Further, as a system for supporting the order processing itself, a system is known in which a dedicated order terminal device is provided for each table, and the user can operate the order terminal device to perform order processing ( Patent Document 1). Such an order processing support system has an advantage that the user can place an order when he / she wants to request it without using a store clerk by operating the order terminal device himself / herself.
JP 2002-215755 A

  By the way, when calling a store clerk and telling an order, there is a tendency that even if the user tries to place an order, the store clerk does not come easily, or the store clerk does not notice even if the call button is pressed. In addition, there is a problem in that an artificial mistake such as an order mistake or an order omission occurs when an order is made face-to-face with a store clerk.

  On the other hand, if an order processing support system using an order terminal device is used, it is possible to avoid mistakes caused by the above artificial reasons. However, since it is necessary to newly install a dedicated order terminal device in each table, there is a problem that the cost burden for introducing the system and various burdens associated with store construction are not small.

  The inventors have studied the above problems and have come to consider that the burden of introducing a system can be reduced if a mobile phone possessed by the user is used instead of a dedicated order terminal device. However, simply replacing it with a mobile phone cannot identify whether the order from the mobile phone was issued by a true user, thus preventing false orders and mischief from people other than the true user. There was a problem that could not be done.

  The present invention for solving the above problems is an information processing system configured to be connectable via a network to a portable terminal possessed by a user, and when the user checks in, an order is received from the user. Session information generating means for generating session information for identifying a period (hereinafter referred to as “session”) for accepting the session, and associating the session information generated by the session information generating means with position information indicating the delivery destination of the order object The location information and session information are extracted from the login information received by the login information receiving means, the check-in information registering means for registering in the store management information storage means, the login information receiving means for receiving the login information from the portable terminal. The combination of the location information and session information is the store management information description. A collation means for collating whether or not registered in the means, and if the result of the collation by the collation means is registered, it is determined that the session of the user possessing the mobile terminal is valid, Order receiving means for receiving the user's order from a portable terminal and managing the received order and the positional information used for the collation in association with each other is provided.

  The information processing system includes: an input unit for inputting location information; and a deletion for deleting session information associated with the location information input by the input unit from the store management information storage unit when a user checks out And means.

  The information processing system further includes output means for outputting code information including the session information generated by the session information generation means and the position information associated with the session information, wherein the code information is a user Is referred to when transmitting login information from a portable terminal.

  The order receiving means associates the position information included in the login information with terminal address information indicating the address of the portable terminal that has transmitted the login information, when registered as a result of the verification by the verification means. Address registration means for registering in the registration information storage means; URL information transmission means for transmitting the session information and URL information including the terminal address information to the portable terminal that has transmitted the login information after registration by the address registration means; When an access based on URL information is received from a portable terminal, session information and terminal address information included in the URL information are extracted, and whether or not the extracted session information is registered in the store management information storage unit And the extracted terminal address information is registered in the address registration information storage means. If both session information and terminal address information are registered, the user's order is received from the mobile terminal, and the received order and the location information are URL check means for managing in association with each other.

  The address registration means further includes, when the location information is the same for a plurality of users forming a group, the address registration information storage means in association with use flag information indicating whether individual access is possible or not, with terminal address information. The URL check means determines whether to accept access from the portable terminal with reference to the use flag information when receiving access from the portable terminal.

  In addition, the present invention is an information processing system configured to be connectable via a network with a store system installed in a store such as a portable terminal owned by a user and a restaurant, and the user has checked in In this case, the check-in information receiving means for receiving from the store system the session information for identifying the period for receiving the order from the user and the position information indicating the delivery destination of the order are received by the check-in information generating means. Check-in information registration means for associating the registered location information and session information with each other and registering them in the store management information storage means, login information receiving means for receiving login information from the portable terminal, and login received by the login information receiving means Location information and session information are extracted from the information, and the location information and session information If the combination is registered as a result of the collation by the collation means and the collation means for collating whether or not the combination is registered in the store management information storage means, the session of the user possessing the portable terminal is Order receiving means for determining that the order is valid, receiving the user's order from the portable terminal, and managing the received order and the positional information used for the matching in association with each other; To do.

  The present invention is also an information processing method for receiving an order from the mobile terminal in an information processing system configured to be connectable to a mobile terminal possessed by a user via a network, and the information processing system includes A processing unit that generates session information for identifying a period in which an order is received from the user when the user checks in; and a processing unit included in the information processing system, which A step of registering in the store management information storage unit in association with position information indicating a target delivery destination, a step of processing unit included in the information processing system receiving login information from a portable terminal, and a processing unit included in the information processing system Extracts location information and session information from the login information, and If the combination with the shop information is registered in the store management information storage means and the processing means provided in the information processing system is registered as a result of the comparison, Determining that the session of the user possessing the terminal is valid, accepting the user's order from the mobile terminal, and managing the accepted order and the positional information used for the matching in association with each other; It is characterized by providing.

  The program of the present invention is characterized by causing each step of the information processing method of the present invention to be executed on a computer. The program in this case can be installed or loaded on a computer through various media such as a CD-ROM, a magnetic disk, a semiconductor memory, and a communication network. It also includes the case where a computer program is recorded and distributed on a PC card or the like.

  In this specification, the term “means” does not simply mean a physical means, but also includes a case where the functions of the means are realized by software. Further, the function of one means may be realized by two or more physical means, or the functions of two or more means may be realized by one physical means.

  According to the present invention, unauthorized access from a person other than a true user (incorrect order or mischief) while reducing the system introduction burden by accepting an order using a mobile terminal possessed by a user such as a restaurant. Etc.) can be prevented.

  First, the configuration of an information processing system (hereinafter referred to as “ordering system”) for supporting the store operation of the present embodiment will be described with reference to FIG.

  FIG. 1 is a block diagram showing a schematic configuration of an ordering system. As shown in FIG. 1, an ordering system 100 includes a mobile terminal 1 possessed by a user who uses a restaurant, a Web server 2 for supporting store operation, a store system installed in a store such as a restaurant. 3 and these are connected to each other via a predetermined network N (which may be any of a LAN, the Internet, a dedicated line, a packet communication network, a combination thereof, etc., and includes both wired and wireless) It is constituted by.

  The portable terminal 1 is a general-purpose portable information terminal device having a network connection function possessed by a user who uses a restaurant or the like. For example, a mobile phone having an Internet connection function, a mobile terminal device such as a PDA (Personal Digital Assistance), and a portable general-purpose personal computer can be applied. The portable terminal 1 preferably has an image reading function capable of reading image information including a two-dimensional barcode.

  A general-purpose computer having a CPU, ROM, RAM, external storage device, user interface, display, and communication interface as shown in FIG. 2 can be applied to the Web server 2. The Web server 2 may be configured from a single computer or may be configured from a plurality of computers distributed on a network. In the Web server 2, the CPU executes a predetermined program stored in a ROM, a RAM, an external storage device, or the like (a program defining the ordering processing content according to the present invention), whereby various function realizing means (FIG. 4), the Web server 2 is caused to function.

  The store system 3 is a system installed on the store side of the restaurant. The store system 3 may be composed of a single computer or may be composed of a plurality of computers distributed on a network. The store system 3 can use an existing system in the store. As an example, the store system 3 includes a POS (Point of Sales) system 4, an order entry system (hereinafter referred to as "OES") 5, and a handy terminal 6. . The CPU of the store system 3 executes a predetermined program stored in a ROM, RAM, external storage device or the like (a program defining the ordering processing content according to the present invention), thereby realizing various function realizing means (FIG. 5). The store system 3 is caused to function.

  Hereinafter, functions and operations of the ordering system 100 will be described in detail based on examples.

  Details of this embodiment will be described with reference to FIGS. FIG. 3 is a block diagram illustrating a functional configuration diagram of the mobile terminal 1 according to the present embodiment. FIG. 4 is a block diagram illustrating a functional configuration diagram of the Web server 2 according to the present exemplary embodiment. FIG. 5 is a block diagram illustrating a functional configuration diagram of the store system 3 according to the present embodiment. 6 to 9 are diagrams illustrating an example of a data configuration of the storage unit 22 of the Web server 2 according to the present embodiment. 10 to 13 are flowcharts showing the overall processing flow of the ordering system 100. Each step in each flowchart (including a partial step to which no reference numeral is assigned) can be executed in any order or in parallel within a range in which there is no contradiction in processing contents.

  As shown in FIG. 3, the mobile terminal 1 includes a control unit 10 that controls the entire operation of the mobile terminal 1 and a storage unit 12 that stores information necessary for order processing, as main components in the present embodiment. A communication unit 11 for performing data communication with the Web server 2, an input unit 13 for inputting data, and an output unit 14 for outputting data are provided. In this embodiment, the input unit 13 includes camera input means for reading image information in addition to normal key input means.

  As shown in FIG. 4, the Web server 2 includes, as main components in the present invention, a control unit 20 that controls the entire operation of the Web server 2 for performing order processing using the mobile terminal 1, and the mobile terminal 1. A storage unit 22 for storing information necessary for the used order processing and a communication unit 21 for performing data communication between the portable terminal 1 or the POS system 4 of the store system 3 are provided.

  The control unit 20 includes a check-in information receiving unit 201, a check-in information registering unit 202, a login information receiving unit 203, a collating unit 204, an order receiving unit 205, and a deleting unit 209. Further, the order receiving unit 205 includes an address registration unit 206, a URL information transmission unit 207, and a URL check unit 208. The storage unit 22 includes a store management information storage unit 221, an address registration information storage unit 222, a temporary order information storage unit 223, a confirmed order information storage unit 224, and a menu information storage unit 225.

  The check-in information receiving unit 201 performs a process for receiving the session information and the position information from the store system 3 when the user checks in. The session information is information for identifying a period (session) for receiving an order from the user, and is managed so as to be valid from check-in to check-out for each table of each store. Here, “check-in” refers to a point in time when order acceptance starts, and “check-out” refers to a point in time when order acceptance ends. In this embodiment, the time when the user requests the first order is set as check-in, and the time when payment is made is set as check-out. However, for example, the time when the user enters the store may be set as check-in. In the present embodiment, as session information, a number (hereinafter referred to as “SEQ number”) that is sequentially assigned to each table is used in order to uniquely identify a session of each table. Further, the position information is information for indicating a delivery destination of the order target, for example, information for identifying which table the user is wearing and using for the store clerk to deliver the order target. . In the present embodiment, a combination of a store code for identifying a store in which a user enters and a table number for identifying a table in the store is used as position information. Further, the order object is an ordered product or service, and in this embodiment, refers to a dish ordered by a user.

  The check-in information registration unit 202 performs a process for associating the session information received by the check-in information receiving unit 201 from the store system 3 with the location information and registering it in the store management information storage unit 221. In this embodiment, the SEQ number is registered in the store management table in association with the store code and the table number.

  The login information receiving unit 203 performs a process for receiving login information from the mobile terminal 1. Here, the login information refers to whether or not the user is a true user when the user places an order using the mobile terminal 1, that is, the user currently uses a table (table) in the store. This information is used to confirm whether or not the user is a person who is a person who has received the order. If it is determined that the user is a true user, an order from the mobile terminal 1 can be accepted. The login information includes at least position information and session information. In this embodiment, the store code, table number, SEQ number, and mail address assigned to the mobile terminal 1 owned by the user are used as login information.

  The matching unit 204 extracts the position information and the session information from the login information received from the portable terminal 1 by the login information receiving unit 203, and the combination of the position information and the session information is registered in the store management information storage unit 221. A process for verifying whether or not it has been performed is performed. In this embodiment, the store code, table number, and SEQ number are extracted from the login information received from the mobile terminal 1, and whether or not the combination of the store code, table number, and SEQ number is registered in the store management table. Collate.

  The order receiving unit 205 determines that the session of the user who owns the portable terminal 1 is valid when the result of the collation by the collating unit 204 is registered, and orders the user from the portable terminal 1. A process for accepting and managing the accepted order and the positional information used for the collation is performed. In the present embodiment, the order receiving unit 205 includes an address registration unit 206, a URL information transmission unit 207, and a URL check unit 208.

  The address registration unit 206 associates the position information included in the login information with the terminal address information indicating the address of the mobile terminal that transmitted the login information, if registered as a result of the verification by the verification unit 204. Processing for registration in the storage unit 222 is performed. In this embodiment, the store code, table number, and mail address are extracted from the login information, and the mail address is registered in the address registration table in association with the store code and table number. Further, when the location information is the same for a plurality of users forming a group, the address registration unit 206 associates use flag information indicating whether individual access is possible with terminal address information in the address registration information storage unit 222. Process to register. Here, the group refers to users having the same position information, and specifically refers to a plurality of users currently using the same table in the store. All users in the group can place an order from the registered mobile terminal 1 by registering the terminal address information. In this embodiment, the use flag is stored in the address registration information storage unit 222 in association with the mail address. The use flag is information indicating whether or not use (access) from the mobile terminal 1 is possible. The use flag is set to 1 when the use is possible, and the use flag is set to 0 when the use is not possible. Further, in this embodiment, all users in the group can set use flag information associated with the mail address of the mobile terminal possessed by a user other than the user, and access is made based on the URL information. The user's access is controlled by referring to the use flag information based on the e-mail address of the mobile terminal 1. Specifically, for example, by setting the use flag of a user who has gone out of the store on the way to impossible, unauthorized access from the user can be prevented.

  The URL information transmission unit 207 performs processing for transmitting URL information including session information and terminal address information to the mobile terminal 1 that has transmitted the login information after registration by the address registration unit 206. Here, the URL information is information for accessing a homepage that is referred to when placing an order using the mobile terminal 1, and in this embodiment, the SEQ number and the mail address extracted from the login information are embedded. It uses a URL.

  When the URL check unit 208 receives an access based on the URL information from the mobile terminal 1, the URL check unit 208 extracts the session information and the terminal address information included in the URL information, and the extracted session information is stored in the store management information storage unit 221. And whether the extracted terminal address information is registered in the address registration information storage means 222, and both the session information and the terminal address information are registered. The user's order is received from the portable terminal, and the received order and the position information are associated with each other and managed. In this embodiment, when an access based on a URL is received from the mobile terminal 1, the SEQ number and the mail address embedded in the URL are extracted, and it is verified whether or not the SEQ number is registered in the store management table. Furthermore, it is checked whether or not the email address is registered in the address registration table. If both the SEQ number and the email address are registered, access to the homepage for placing an order is permitted. . Then, when an order is made by the user from the mobile terminal 1 using the home page, the ordered content, the store code, and the table number are associated with each other and stored in the confirmed order table. The URL check unit 208 further determines whether to accept access from the mobile terminal 1 with reference to the use flag information in the address registration information storage unit 222 when access is received from the mobile terminal 1. Process.

  When the user checks out, the deleting unit 209 acquires location information corresponding to the checked-out user, and deletes session information associated with the location information from the store management information storage unit 221. Process. In the present embodiment, when the store code and the table number associated with the user checked out from the store system 3 are received after the user has settled, the store code is associated with the received store code and table number from the store management table. The stored SEQ number is deleted.

  As shown in FIG. 5, the store system 3 includes a POS system 4, an OES 5, and a handy terminal 6 as main components in the present invention.

  The POS system 4 includes, as a main configuration in the present invention, data between a control unit 40 that controls the entire operation of the POS system 4, a storage unit 42 that stores predetermined information, and the Web server 2 or the OES 5. A communication unit 41 for performing communication, an input unit 43 for inputting data such as position information, and an output unit 44 for outputting data such as user registration information. The control unit 40 includes session information generation means 401.

  The session information generating unit 401 performs processing for generating session information for identifying a session when the user checks in. Specifically, every time the user group of the table changes, new session information that can identify the session is generated. As the session information, any information can be used as long as it can identify the session, such as a serial number, a random number, and randomly generated personal identification information.

  The input unit 43 performs processing for inputting predetermined information. Specifically, when the user checks out, position information corresponding to the user is input. In this embodiment, the store code and the table number used by the user group who has settled are input at the time of settlement.

  The output unit 44 performs processing for outputting code information including the session information generated by the session information generator 401 and the position information associated with the session information. Preferably, a two-dimensional code in a format readable by the mobile terminal 1 is used as the code information. In this embodiment, the two-dimensional code in which the information of the mail address as the transmission destination of the SEQ number, the store code, the table number, and the login information is embedded is printed by the POS printer.

  The OES 5 has, as a main configuration in the present invention, data communication between a control unit 50 that controls the entire operation of the OES 5, a storage unit 52 that stores predetermined information, and the POS terminal device 4 or the handy terminal 6. A communication unit 51 for inputting data, an input unit 53 for inputting predetermined data, and an output unit 54 for outputting predetermined data. The handy terminal 6 can use a known device.

  Next, the data configuration of each storage unit included in the storage unit 22 of the Web server 2 will be described with reference to FIGS.

  As illustrated in FIG. 6, the store management information storage unit 221 includes a store management table. The store management table is used to manage whether or not each table of the store is currently used, and to manage session information for distinguishing the current table user from the previous table user. In this embodiment, as an example, a store code that uniquely identifies a store, a table number that identifies a table in the store, and a SEQ number for managing a session of the table are associated with each other and stored in the store management table. The

  As shown in FIG. 7, the address registration information storage unit 222 includes an address registration table. The address registration table is for registering and managing users who use each table in the store. In this embodiment, as an example, a store code, a table number, an e-mail address indicating the address information of the mobile terminal, a nickname of the owner of the mobile terminal, and a use flag indicating whether access is possible are associated with address registration. Stored in a table. FIG. 7A illustrates the state after login information registration and before nickname registration, FIG. 7B illustrates the state after nickname registration, and FIG. 7C illustrates the case where the use flag is changed to 0 due to the registration address unusable setting. is doing.

  As shown in FIG. 8, the provisional order information storage unit 223 includes a provisional order table. The provisional order table is for temporarily storing orders from the user as a stage before confirming the order from the user and transmitting the order to the OES 5. In this embodiment, as an example, a store code, a table number, an e-mail address of the mobile terminal 1 that placed the order, an order number for specifying the order object, and an order quantity for each order object are associated with each other. Stored in the order table. FIG. 8A illustrates a state in which one additional order information is stored, and FIGS. 8B and 8C illustrate a state in which order information is continuously stored.

  As shown in FIG. 9, the confirmed order information storage unit 224 includes a confirmed order table. The confirmed order table is for storing information on the confirmed order when the provisional order is confirmed after receiving the provisional order from the user. In this embodiment, as an example, a store code, a table number, an e-mail address of the mobile terminal 1 that placed the order, an order number, an order quantity, and a progress flag for checking whether the order object has been delivered to the table. And a terminal flag for managing whether the order is from the handy terminal 6 or from the portable terminal 1 are stored in the confirmed order table in association with each other.

  The menu information storage unit 225 includes a menu master that stores various types of information related to menus.

Next, a detailed processing flow of the ordering system 100 according to the present invention will be described with reference to FIGS.
(Initial registration process)
First, a process for initially registering the mobile terminal 1 possessed by the user will be described.

  FIG. 10 is a flowchart showing the flow of the initial registration process.

  After the user enters a store such as a restaurant, the store clerk asks the user for the first order and performs a check-in process. Specifically, the order information indicating the order number and quantity and the table number for specifying the table that received the order are input to the handy terminal 6, and the order information and table are transmitted from the handy terminal 6 via the wireless LAN in the store. The number is transmitted to the OES 5 (STEP 100). The OES 5 receives the order information and the table number, stores the order information and the table number in the storage unit, and prints the order information with a kitchen printer.

  On the other hand, the POS system 4 acquires the order information and table number of the OES 5. Any known method can be adopted for acquisition. For example, the POS system 4 may access the storage unit of the OES 5 periodically or irregularly to acquire new order information and table numbers, or the OES 5 receives new order information and table numbers from the handy terminal. The order information and the table number may be transmitted to the POS system 4 each time.

  When the POS system 4 acquires the order information and the table number from the OES 5, the POS system 4 generates a SEQ number for managing the session in association with the store code for specifying its store and the acquired table number (STEP 101). The SEQ number may be anything that can be used as valid session information from check-in to settlement. After generating the SEQ number, the POS system 4 associates the store code, the table number, and the SEQ number, and transmits them to the Web server 2 together with the order information (STEP 102).

  When the Web server 2 receives the information related to the check-in from the POS system 4, the store code, the table number, and the SEQ number are associated with each other and written and registered in the store management table, and the order information is written in the confirmed order table. (STEP 103).

  The POS system 4 further encodes information including a store code, a table number, a generated SEQ number, and a transmission destination mail address as a transmission destination of login information into a two-dimensional code format as a two-dimensional code. Printing from the POS printer (STEP 104). The printed two-dimensional code is delivered to the user's table by the store clerk (STEP 105). Here, as the two-dimensional code, a known technique such as QR code (registered trademark) can be used. In this embodiment, the two-dimensional code is printed. However, any method can be adopted as long as the user who has the mobile terminal 1 can obtain information such as a store code.

  The user reads the two-dimensional code into the portable terminal 1 from the printed matter delivered by the store clerk. For reading the two-dimensional code, a two-dimensional code reading function incorporated in the portable terminal 1 can be used. The portable terminal 1 extracts a store code, a table number, a SEQ number, and a destination mail address from the read two-dimensional code. Thereafter, login information including the extracted store code, table number, and SEQ number is generated, and the mobile terminal 1 possessed by the user is specified with the extracted transmission destination email address as the transmission destination. The e-mail address is transmitted to the Web server 2 via a communication line such as the Internet (STEP 106).

  When the Web server 2 receives the login information from the portable terminal 1 (STEP 107), it extracts the store code, table number, and SEQ number from the login information, and searches the store management table using the extracted store code and table number as a key. To do. If the store code and the table number are registered as a result of the search, the store number and the table number are included in the check-in information in the login information and the SEQ number stored in the store management table in association with the store code and the table number. The SEQ number is compared to check whether or not they match (STEP 108). If they match, it is determined that the user's session is valid, and access from the portable terminal 1 is permitted. Then, the store code and the table number extracted from the login information are registered in the address registration table in association with the mail address that specifies the mobile terminal 1. At this time, the use flag is set to 1 so as to be usable. Thereafter, a URL for connecting to the ordering home page is generated from the portable terminal 1, and the URL is returned to the portable terminal 1 that transmitted the login information (STEP 110). At this time, the generated URL includes at least information on the SEQ number and the mail address of the portable terminal 1. If the e-mail address of the mobile terminal 1 has already been registered in the address registration table, a message prompting connection from the previously acquired URL is transmitted to the mobile terminal 1. If the collation result in STEP 108 does not match, that is, if the combination of the store code, the table number, and the SEQ number extracted from the login information is not registered in the store management table, an error message is returned to the portable terminal 1 (STEP 109).

  After receiving the URL from the Web server 2 (STEP 111), the portable terminal 1 uses the URL to access the Web server 2 (STEP 112). The Web server 2 confirms whether the SEQ number included in the URL is registered in the store management table and whether the mail address included in the URL is registered in the address registration table, and then both the SEQ number and the mail address are registered. Is registered, the nickname registration screen information to which the corresponding store code and table number are added is transmitted to the portable terminal 1.

The mobile terminal 1 displays a nickname registration screen and prompts the user to input a nickname. The user inputs a display nickname on the nickname registration screen. On the nickname registration screen, a list of nicknames of already registered group members is displayed. The nickname is registered to make it easy to understand and prevent direct address display. When receiving the nickname from the mobile terminal 1, the Web server 2 associates the nickname with the mail address of the mobile terminal 1 and registers it in the address registration table (STEP 113). If the nickname is not registered, an error message is returned to the mobile terminal 1 to prompt registration of the nickname. After registration, the top menu screen information is transmitted to the portable terminal 1 (STEP 114). The portable terminal 1 receives the top menu screen information and displays the top menu (STEP 115).
(Order processing)
Next, processing for ordering a menu from the mobile terminal 1 will be described.

  FIG. 11 is a flowchart showing the flow of order processing.

  First, when requesting an additional order, the user selects an additional order from the top menu (STEP 120), and further selects a menu number order or a menu selection order (STEP 121). Here, the menu number order is a method of inputting a menu number directly from the mobile terminal 1 and placing an order, and the menu selection order is a method of selecting and ordering a menu from a menu list.

  When the menu number order is selected in STEP 121, the user selects a menu to order from the normal menu table placed in each table, and inputs the order number and additional quantity described. Thereafter, when the add button displayed on the order screen is selected, the mobile terminal 1 transmits the order number and quantity (hereinafter also referred to as “order information”) to the Web server 2 (STEP 122). The Web server 2 stores the received order number and quantity in the temporary order table (STEP 124). In the portable terminal 1, when orders are continuously input, the order information is added and stored in the provisional order table every time the add button is selected.

  When the menu selection order is selected in STEP 121, the Web server 2 acquires information related to the menu such as the menu of each store, food information, and the like from the menu master, and transmits the information to the mobile terminal 1. The mobile terminal 1 displays a menu list based on the received information, and prompts the user to select a menu and input a quantity. The input order information is transmitted to the Web server 2 (STEP 123) and stored in the temporary order table (STEP 124).

  When confirming an order, order confirmation processing is performed. When the order confirmation button displayed on the order screen of the portable terminal 1 is selected, the Web server 2 reads a list of additional orders from the provisional order table and transmits it to the portable terminal 1 (STEP 125). The portable terminal 1 displays the received additional order list and prompts the user to confirm the additional order (STEP 126). If correction of the additional order is necessary, provisional order information is corrected (STEP 127). Specifically, if there is a correction of the quantity, the quantity is corrected directly. To cancel the item, select the delete button. To cancel all provisional orders, select the cancel all orders button. The Web server 2 rewrites the provisional order table according to the contents of correction or cancellation (STEP 128).

  If there is no correction in STEP 126 and the order button is selected by the user (STEP 129), the Web server 2 moves the order information of the additional order stored in the temporary order table to the final order table (STEP 130). The confirmed order table stores the order information in association with at least the store code and the table number. Thereafter, the order information of the additional order is transmitted to the POS system 4 of the store system 3 (STEP 131). When receiving the order information, the POS system 4 transmits the order details to the OES 5 based on the order information. Print out the order details received by OES5 using a kitchen printer.

When the additional order is successfully received at the store, the Web server 2 notifies the mobile terminal 1 of all registrants in the same group that the additional order has been received by e-mail based on the address management table. Also notify by email in case of errors such as out of stock. Regarding cancellation of an additional order due to an input error or the like, the user requests the store clerk, and the store clerk who receives the request cancels from the handy terminal 6. When connecting from the portable terminal 1 to the Web server 2 for the second time or later, the top menu is displayed by accessing again from the URL or URL history of the reply mail.
(Registered address unavailable setting)
Next, a process for restricting orders from the mobile terminals 1 possessed by users in the group (hereinafter referred to as “registered address unavailable setting process”) will be described. This process is performed, for example, in order to limit unauthorized orders from outside the store when a person who has the registered mobile terminal 1 goes out of the store before the checkout.

  FIG. 12 is a flowchart showing the flow of the registered address unavailable setting process.

  When the user selects the registration address unavailable setting from the top menu (STEP 130), a registration list is displayed on the portable terminal 1. The registration list is a list of registered group member nicknames, and a busy button is displayed next to the nickname, but the nickname of the user who owns the mobile terminal 1 that makes the registration address unavailable setting. The in-use button is not displayed next to it. When the in-use button displayed next to the nickname of the subject whose use is to be stopped is selected, a transition is made to the mail transmission screen. At this time, information including the store code, the table number, and the e-mail address of the portable terminal 1 possessed by the subject whose use is to be stopped is automatically generated and transmitted to the Web server 2 by e-mail (STEP 131).

  The Web server 2 extracts an e-mail address whose use is to be stopped from the received information, and sets the use of the target user to be disabled (STEP 132, STEP 133). In the present embodiment, the use flag of the target registrant in the address management table is changed to 0 and set to an unusable state. By controlling the use flag, it is possible to prevent reuse from outside the store before settlement. After the setting is completed, the mobile phone 1 of all registrants in the same group is notified by e-mail that the registration address unusable setting has been completed (STEP 134, STEP 135).

  When canceling the unusable state, a person other than the target person opens the registrant list using the mobile terminal 1, and transitions to the mail transmission screen by selecting the unusable button displayed next to the target person's nickname. . From here, information including the store code, the table number, and the mail address of the portable terminal possessed by the user who resumes use is transmitted to the Web server 2 by e-mail.

  The Web server 2 sets the target registrant to be usable based on the transmitted mail. In the present embodiment, the use flag of the target registrant in the address management table is changed to 1 and set to a usable state. After the setting is completed, the mobile terminal 1 of all registrants in the same group is notified by e-mail that the setting has been completed.

In the present embodiment, an example is shown in which the users themselves in the same group perform the unusable setting and the usable setting of the registration address. It is good also as what can be used and an unusable setting or a usable setting is performed. In this case, it can be realized by the same configuration as in the above embodiment except that the POS terminal 4 transmits an address unavailable message or an address available message to the Web server 2.
(Order inquiry)
Next, the order inquiry process will be described.

  When the order inquiry is selected from the top menu, the Web server 2 extracts the order information from the confirmed order table using the store code and the table number associated with the portable terminal 1 that made the order inquiry as a key, and orders to the portable terminal 1 Send the list.

  Further, the POS system 4 periodically acquires progress information indicating whether the order has been delivered to the table from the OES 5 and transmits the progress information to the Web server 2. The Web server 2 writes to the progress flag of the confirmed order table based on the received progress information. The OES 5 receives order information and progress information input from the handy terminal 6 and manages the contents and progress of the current order.

  The portable terminal 1 displays the order list received from the Web server 2. Normal orders other than orders placed on one's own mobile terminal and orders from other mobile terminals can also be displayed in order. With reference to the progress flag, orders that have not yet reached the table can be displayed in an identifiable manner.

In addition, the screen changes to the split calculation screen by selecting the split button. When the number of people is entered and the calculation button is selected, the payment amount per person is displayed.
(Checkout process)
Next, the settlement process will be described.

  FIG. 13 is a flowchart showing the flow of the settlement process.

  When the user settles (STEP 140), the store code and table number used by the group of users who settled are input to the POS system 4 by the store clerk (STEP 141). POS system 4 The inputted store code and table number are transmitted to the Web server 2. When receiving the store code and the table number, the Web server 2 deletes the information stored in association with the store code and the table number from the storage unit 22 of the Web server 2 (STEP 142). Specifically, the store number associated with the store code and the table number is deleted from the store management table, and an e-mail address registered in association with the store code and the table information from the address registration table. Delete the information. Thereby, after payment, even if the user tries to place an order from the mobile terminal 1 using the previously obtained SEQ number or URL, since the SEQ number is not valid, unauthorized access can be prevented.

  For payment, in addition to cash, known settlement means such as electronic money, prepaid card, credit card, etc. can be used. Points can be added and used as needed.

  In the present embodiment, the configuration in which the Web server 2 and the store system 3 are separated has been described. However, the Web server 2 and the store system 3 may be configured as a single system.

  In this embodiment, the user's nickname is registered. However, a nickname may not be used if necessary. Further, in a menu selection order, information buttons can be displayed in association with each menu, and various information related to the menu can be acquired from the menu master and displayed by selecting the information button. .

It is a block diagram which shows schematic structure of an order ring system. It is a block diagram which shows the function block diagram of a server. It is a block diagram which shows the function block diagram of the portable terminal which concerns on an Example. It is a block diagram which shows the function block diagram of the web server which concerns on an Example. It is a block diagram which shows the function block diagram of the shop system which concerns on an Example. It is a figure which shows an example of a data structure of the store management information storage means which concerns on an Example. It is a figure which shows an example of a data structure of the address registration information storage means based on an Example. It is a figure which shows an example of a data structure of the temporary order information storage means based on an Example. It is a figure which shows an example of a data structure of the firm order information storage means which concerns on an Example. It is a flowchart which shows the flow of the initial registration process which concerns on an Example. It is a flowchart which shows the flow of the order process which concerns on an Example. It is a flowchart which shows the flow of the registration address unusable setting process based on an Example. It is a flowchart which shows the flow of the adjustment process which concerns on an Example.

Explanation of symbols

1 Mobile terminal 2 Web server 3 Store system 4 POS system 5 OES
6 Handy terminal 100 Ordering system

Claims (8)

An information processing system configured to be connectable with a mobile terminal owned by a user via a network,
Session information generating means for generating session information for identifying a period (hereinafter referred to as “session”) for receiving an order from the user when the user checks in;
Check-in information registration means for registering the session information generated by the session information generation means in the store management information storage means in association with the position information indicating the delivery destination of the order target;
Login information receiving means for receiving login information from a mobile terminal;
Collation for extracting position information and session information from login information received by the login information receiving means, and collating whether or not the combination of the position information and session information is registered in the store management information storage means Means,
If the result of the verification by the verification means is registered, it is determined that the session of the user possessing the mobile terminal is valid, the user's order is received from the mobile terminal, and the received order And order receiving means for managing the positional information used for the matching in association with each other,
An information processing system comprising: The information processing system includes:
An input means for inputting position information;
A deletion unit that deletes session information associated with the location information input by the input unit from the store management information storage unit when the user checks out;
The information processing system according to claim 1, further comprising: The information processing system includes:
The apparatus further comprises output means for outputting code information including the session information generated by the session information generating means and the position information associated with the session information. The information processing system according to claim 1, wherein the information processing system is referred to when transmitting a message. The order receiving means
If registered as a result of verification by the verification unit, the location information included in the login information and terminal address information indicating the address of the mobile terminal that transmitted the login information are associated and registered in the address registration information storage unit Address registration means to
URL information transmission means for transmitting URL information including the session information and the terminal address information to the portable terminal that has transmitted the login information after registration by the address registration means;
Whether or not the session information and the terminal address information included in the URL information are extracted when an access based on the URL information is received from the portable terminal, and whether or not the extracted session information is registered in the store management information storage unit And whether the extracted terminal address information is registered in the address registration information storage means, and if both the session information and the terminal address information are registered, URL check means for receiving a user order and managing the received order and the position information in association with each other;
The information processing system according to claim 1, further comprising: The address registration means further includes, when the location information is the same for a plurality of users forming a group, the address registration information storage means in association with use flag information indicating whether individual access is possible or not, with terminal address information. Registered with
5. The URL check unit according to claim 4, wherein when receiving an access from a mobile terminal, the URL check unit refers to the use flag information and determines whether to accept an access from the mobile terminal. Information processing system. An information processing system configured to be connectable via a network with a store system installed in a store such as a portable terminal and a restaurant owned by a user,
Check for receiving, from the store system, session information for identifying a period for receiving an order from the user (hereinafter referred to as a “session”) and position information indicating the delivery destination of the order when the user checks in In-information receiving means;
Check-in information registering means for associating the location information received by the check-in information generating means with session information and registering it in the store management information storage means;
Login information receiving means for receiving login information from a mobile terminal;
Collation for extracting position information and session information from login information received by the login information receiving means, and collating whether or not the combination of the position information and session information is registered in the store management information storage means Means,
If the result of the verification by the verification means is registered, it is determined that the session of the user possessing the mobile terminal is valid, the user's order is received from the mobile terminal, and the received order And order receiving means for managing the positional information used for the matching in association with each other,
An information processing system comprising: An information processing method for receiving an order from the mobile terminal in an information processing system configured to be connectable with a mobile terminal possessed by a user via a network,
A step of generating session information for identifying a period (hereinafter referred to as “session”) for receiving an order from the user when the processing means included in the information processing system checks in the user;
A processing unit included in the information processing system, registering the session information in a store management information storage unit in association with position information indicating a delivery destination of an order target;
A processing unit included in the information processing system receives login information from a mobile terminal;
The processing means included in the information processing system extracts position information and session information from the login information, and checks whether the combination of the position information and session information is registered in the store management information storage means And steps to
When the processing means included in the information processing system is registered as a result of the collation, it is determined that the session of the user possessing the mobile terminal is valid, and the user orders from the mobile terminal And managing the received order and the positional information used for the matching in association with each other;
An information processing method comprising:   An information processing program for causing a computer to execute the information processing method according to claim 7.

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