JP2020091654A - Information processing device and program - Google Patents

Abstract

To provide a program, an information processing device, and an information processing system, allowing posting a product for sales easy by making registration of appropriate product information for sales easy.SOLUTION: A program according to one embodiment of the present invention causes an information processing device to execute: a step for receiving, from a first terminal used by a first user, product information for sales relating to a product to be posted for sales; a step for, based on the product information for sales, and the history of posted products for sales of the user stored in a storage device, identifying a second user satisfying a prescribed condition; a step for transmitting a request for requesting a review of the product information for sales, to a second terminal used by the second user; a step for receiving a review result of the product information for sales from the second terminal; and a step for transmitting the review result to the first terminal.SELECTED DRAWING: Figure 4

Description

The present invention relates to an information processing device and a program.

2. Description of the Related Art In recent years, trading transactions of products between individuals and businesses have been actively carried out on trading sites configured on networks such as the Internet. In such a transaction site, an exhibitor often registers various pieces of information regarding the product as exhibition information when the product is exhibited. The purchaser considers such auction information as an important judgment factor when deciding whether or not to purchase the product.

Here, it is general that the necessary and sufficient auction information for inviting the purchase by the purchaser is different for each product. For example, if the product is a motorcycle, the manufacturer name, model name, model, engine displacement, color, etc. can be important exhibition information. In this respect, for example, in Patent Document 1, after the user grasps what the attribute (second attribute) that cannot be confirmed from the product image is, additional writing is performed for such an attribute and the exhibition information is registered. The technology that enables the above is disclosed.

JP, 2008-106284, A

However, in the technique described in Patent Document 1, the user himself had to devise the writing content about the attribute and write it. Therefore, in the past, sellers have studied the case of listing information on the Internet or gained experience of listing to increase the probability that the listing information is purchased and the price, and write the listing information. I had to learn.

Therefore, it is an object of the present invention to provide a program, an information processing device, and an information processing system capable of facilitating auction by facilitating registration of appropriate auction information.

A program according to an aspect of the present invention includes a step of receiving, in an information processing device, exhibition information regarding an exhibited product from a first terminal used by a first user, the exhibition information, and the user's exhibition stored in a storage device. From the second terminal, a step of identifying a second user who satisfies a predetermined condition based on the history, a step of transmitting a request for requesting a review of the exhibition information to a second terminal used by the second user, The step of receiving the review result of the auction information and the step of transmitting the review result to the first terminal are executed.

According to this aspect, the first user can obtain the review result for the sale information from the second user who satisfies the predetermined condition regarding the sale item. Therefore, it becomes easy to register appropriate exhibition information based on the review result.

A program according to another aspect of the present invention includes a step of controlling an information processing device to display an exhibition acceptance screen for accepting an exhibition of a product on a display device, and a first user's operation on the exhibition acceptance screen. And a step of transmitting a request for requesting a review of the auction information input to the server that executes the auction process of the commodity, and from the second user who satisfies a predetermined condition regarding the auction commodity from the server. The step of receiving the review result of the auction information and the step of controlling the display of the review result on the display device are executed.

According to this aspect, the first user can obtain the review result for the sale information from the second user who satisfies the predetermined condition regarding the sale item. Therefore, it becomes easy to register appropriate exhibition information based on the review result.

An information processing system according to an aspect of the present invention is an information processing system that includes a first terminal used by a first user and a server that executes a product listing process, and the first terminal is a product listing. A display control unit that controls the display of the exhibition acceptance screen on the display device; and an exhibition information transmission unit that transmits the exhibition information input by the first user to the server based on the operation of the first user on the exhibition acceptance screen. And a server that specifies a second user who satisfies a predetermined condition regarding an auctioned product, based on the auction information receiving unit that receives the auction information, the auction information, and the auction history of the user stored in the storage device. A second user identification unit, a request transmission unit that transmits a request for requesting a review of auction information to the second terminal used by the second user, and a review that receives a review result of auction information from the second terminal. The first terminal further includes a result receiving unit and a review result transmitting unit that transmits the review result to the first terminal, and the first terminal further includes a review result receiving unit that receives the review result from the server. The display control unit included in controls the display of the review result on the display device.

According to this aspect, the first user can obtain the review result for the sale information from the second user who satisfies the predetermined condition regarding the sale item. Therefore, it becomes easy to register appropriate exhibition information based on the review result.

According to the present invention, it is possible to provide a program, an information processing device, and an information processing system capable of facilitating auction by facilitating registration of appropriate auction information.

It is a figure which shows an example of a structure of the information processing system 1 which concerns on one Embodiment of this invention. It is a figure which shows an example of the HW structure of the server 10 and the user terminal 20 contained in the information processing system 1. 3 is a block diagram showing an example of a functional configuration of the information processing system 1. FIG. It is a figure which shows an example of the account information table 112. It is a figure showing an example of exhibition history table 113. FIG. 6 is a diagram showing an example of a sequence of review processing of the information processing system 1. It is a figure showing an example of an operation flow of specific processing of a user of a review request place. FIG. 6 is a diagram showing an example of a question processing sequence of the information processing system 1. It is a figure which shows an example of 200 A of exhibition information screens. It is a figure which shows an example of the review content confirmation screen 200B. It is a figure which shows an example of the review request notification screen 200C. It is a figure which shows another example of the review request notification screen 200C. It is a figure which shows an example of a review result input screen 200D. It is a figure which shows an example of a review result display screen 200E. It is a figure which shows an example of the question reception screen 200F. It is a figure which shows an example of the chat screen 200G. It is a figure which shows an example of 300 A of exhibition information screens.

A preferred embodiment of the present invention will be described with reference to the accompanying drawings. (Note that, in each of the drawings, those denoted by the same reference numerals have the same or similar configurations.)

(1) System Configuration FIG. 1 is a diagram showing an example of the configuration of an information processing system 1 according to an embodiment of the present invention.

As shown in FIG. 1, the information processing system 1 includes a server 10 and a plurality of user terminals 20. The server 10 and the plurality of user terminals 20A can exchange data with each other using TCP/IP or the like as a communication protocol via the network N. The network N is constructed by, for example, the Internet, a dedicated communication line (for example, CATV (Community Antenna Television) line), a mobile communication network (including a base station and the like), a gateway and the like.

The server 10 is a server device that provides, in the information processing system 1, for example, an electronic commerce service for selling and buying products between users. In the electronic commerce service, the user can put up an item for sale and purchase the item for sale. For example, the tradable goods may include at least one of clothes, books, CDs, DVDs, toys, furniture, bags, accessories, beauty products, electric appliances, automobiles, motorcycles, and the like.

The user terminal 20 is a terminal device of a user who uses the electronic commerce service provided by the server 10. As the user terminal 20, for example, a personal computer, a PDA (Personal Digital Assistant), a mobile information terminal such as a smartphone, a mobile phone, a game machine, or the like is used. The user terminal 20 stores an application program (application) for using the electronic commerce service provided by the server 10. The application causes the user terminal 20 to execute a process for the user to put up a product, search, purchase, or the like in the electronic commerce service provided by the server 10. By executing the application, the user terminal 20 accesses the server 10 and transmits/receives information to/from the information processing system 1.

(2) Hardware (HW) Configuration FIG. 2 is a diagram showing an example of the HW configuration of the server 10 and the user terminal 20 included in the information processing system 1. In the following, the server 10 and the user terminal 20 are referred to as the information processing device 100 without distinction.

The information processing apparatus 100 includes a processor 101, a memory 102, a storage 103, an input/output interface (input/output I/F) 104, and a communication interface (communication I/F) 105. The respective components of the HW of the information processing device 100 are connected to each other via the bus B by way of example and not limitation.

The information processing apparatus 100 realizes the functions and/or methods described in the present disclosure by the cooperation of the processor 101, the memory 102, the storage 103, the input/output I/F 104, and the communication I/F 105. To do.

The processor 101 executes a function and/or a method realized by a code or an instruction included in a program stored in the storage 103. The processor 101 includes, by way of example and not limitation, a central processing unit (CPU), MPU (Micro Processing Unit), GPU (Graphics Processing Unit), microprocessor (microprocessor), processor core (processor core), multiprocessor (multiprocessor), ASICs (Application-Specific Integrated Circuits), FPGAs (Field Programmable Gate Arrays), etc., including logic circuits (hardware) or dedicated circuits formed in integrated circuits (ICs (Integrated Circuit) chips, LSIs (Large Scale Integration)) Each process disclosed in each embodiment may be realized by a circuit. Further, these circuits may be realized by one or a plurality of integrated circuits, and the plurality of processes shown in each embodiment may be realized by a single integrated circuit. Further, the LSI may be referred to as VLSI, super LSI, ultra LSI, or the like depending on the degree of integration.

The memory 102 temporarily stores the program loaded from the storage 103 and provides a work area to the processor 101. The memory 102 also temporarily stores various data generated while the processor 101 is executing the program. The memory 102 includes, for example and without limitation, a RAM (Random Access Memory), a ROM (Read Only Memory), and the like.

The storage 103 stores the program. The storage 103 includes, for example and without limitation, an HDD (Hard Disk Drive), an SSD (Solid State Drive), a flash memory, and the like.

The communication I/F 105 transmits and receives various data via the network N. The communication may be executed by wire or wireless, and any communication protocol may be used as long as mutual communication can be executed. The communication I/F 105 has a function of performing communication with another information processing device via the network N. The communication I/F 105 transmits various data to another information processing device according to an instruction from the processor 101. Further, the communication I/F 105 receives various data transmitted from another information processing device and transfers the data to the processor 101.

The input/output I/F 104 includes an input device that inputs various operations on the information processing device 100, and an output device that outputs a processing result processed by the information processing device 100. In the input/output I/F 104, an input device and an output device may be integrated, or an input device and an output device may be separated.

The input device is realized by any of all types of devices that can receive an input from a user and transmit information related to the input to the processor 101, or a combination thereof. The input device includes, by way of example and not limitation, a hardware key such as a touch panel, a touch display, a keyboard, a pointing device such as a mouse, a camera (operation input via an image), and a microphone (operation input by voice).

The output device is realized by any of all types of devices capable of outputting the processing result processed by the processor 101, or a combination thereof. In the case of outputting the processing result as a video and/or a moving image, the output device may be any one or all of the devices capable of displaying the display data according to the display data written in the frame buffer. It is realized by combination. The output device is, for example and without limitation, a touch panel, a touch display, a monitor (as an example without limitation, a liquid crystal display, an OELD (Organic Electroluminescence Display), etc.), a head mounted display (HDM: Head Mounted Display), projection mapping, a hologram. , A device capable of displaying an image, text information and the like in the air (may be a vacuum), a speaker (voice output), a printer, and the like. Note that these output devices may be capable of displaying display data in 3D.

The program of each embodiment of the present disclosure may be provided in a state of being stored in a computer-readable storage medium. The storage medium can store the program on a “non-transitory tangible medium”. Programs include, by way of example and not limitation, software programs and computer programs.

The storage medium is, where appropriate, one or more semiconductor-based or other integrated circuits (ICs) such as, but not limited to, field programmable gate arrays (FPGAs), application specific ICs (ASICs), etc. ), hard disk drive (HDD), hybrid hard drive (HHD), optical disk, optical disk drive (ODD), magneto-optical disk, magneto-optical drive, floppy diskette, floppy disk drive (FDD), magnetic It may include tape, solid state drive (SSD), RAM drive, secure digital card or drive, any other suitable storage medium, or any suitable combination of two or more thereof. The storage medium may be volatile, non-volatile, or a combination of volatile and non-volatile, where appropriate.

Further, the program of the present disclosure may be provided to the information processing device 100 via any transmission medium (network, broadcast wave, etc.) capable of transmitting the program.

Each embodiment of the present disclosure can also be realized in the form of a data signal embedded in a carrier wave in which a program is embodied by electronic transmission.

It should be noted that the program of the present disclosure includes, for example and without limitation, script languages such as ActionScript and JavaScript (registered trademark), object-oriented programming languages such as Objective-C and Java (registered trademark), and markup languages such as HTML5. It is implemented using.

At least a part of the processing in the information processing device 100 may be realized by cloud computing including one or more computers.

At least a part of the processing in the information processing device 100 may be performed by another information processing device. In this case, at least a part of the processing of each functional unit realized by the processor 101 may be configured to be performed by another information processing device.

(3) Functional Configuration FIG. 3 is a block diagram showing an example of the functional configuration of the information processing system 1 according to the embodiment of the present invention. The functional configurations of the server 10 and the user terminal 20 will be described below with reference to FIG. The functional unit disclosed in FIG. 3 is realized by cooperation of the processor 101, the memory 102, the storage 103, the input/output I/F 104, and the communication I/F 105 included in the information processing apparatus 100.

(3-1) Server 10
As illustrated in FIG. 3, the server 10 includes a storage unit 11, a control unit 12, and a communication I/F 13. The storage unit 11 stores a program 111P for providing an electronic commerce service, an account information table 112, and an auction history table 113. The control unit 12 includes a transmission/reception unit 121, a user identification unit 122, a chat unit 123, and an auction processing unit 124. The communication I/F 13 corresponds to the communication I/F 105 in FIG. 2 described above.

The account information table 112 stored in the storage unit 11 will be described with reference to FIG. The account information table 112 is a table for managing information about an account of a user who uses the electronic commerce service provided by the server 10. Each row of the account information table 112 shows an account of an individual user. Each column of the account information table 112 shows various information related to the account, and includes, for example, columns of “user ID”, “password”, “display name”, and “email address”.

The “user ID” is identification information (ID) for identifying the user. “Password” indicates a password entered to log in to the electronic commerce service provided by the server 10. The “display name” is information indicating a name displayed in association with the user in the electronic commerce service provided by the server 10. In this example, the display name of the user with the user ID “U001” is “Roadster”, and the display name of the user with the user ID “U002” is “Bamboo”. The “mail address” is information indicating a mail address for a user to send/receive information to/from the server 10 or another user terminal 20 in the electronic commerce service provided by the server 10. The “point” is information indicating points given according to the use of the electronic commerce service provided by the server 10. Note that the account information table 112 is not limited to these pieces of information, and may include any other information.

The exhibition history table 113 stored in the storage unit 11 will be described with reference to FIG. The putting-up history table 113 is a table for managing information about the putting-up history of each user. Each row of the exhibition history table 113 shows an individual exhibition history. Each column of the exhibition history table 113 shows various information relating to each exhibition history, and includes, for example, “user ID”, “category”, “brand”, “product name”, “exhibition time”, and “sale”. "Time" is included. Here, each of the “category” and the “brand” is an example of a standard (classification standard) for classifying the products to be put up. The exhibition history table 113 may include not only “category” and “brand” but also arbitrary classification criteria.

The column of “user ID” includes identification information (ID) for identifying the user. The column of "category" includes attribute information of the item for sale when the put-up item for sale is classified according to the classification criterion of "category". The attribute information includes, for example, women's, men's, baby, kids, interior/house/accessories, books/music/games, cars/motorcycles, and the like. The column of “brand” includes attribute information of the product when the exhibited product is classified according to the classification standard of “brand”. The attribute information includes, for example, each brand name. The "Product Name" column contains the name of the product. The name of the product may be arbitrarily input by the user at the time of listing. The "exhibition time" indicates the time when the commodity is put up, and may be, for example, the time when the server 10 records the exhibition information in the exhibition history table 113. The “sale time” indicates the time when the exhibited commodity is sold, and may be, for example, the time when the server 10 receives a signal from the user terminal 20 requesting the purchase. The exhibition history table 113 may include columns of classification criteria other than “category” and “brand”.

Returning to FIG. 3, the transmission/reception unit 121 controls transmission/reception of information with the user terminal 20 or the like via the communication I/F 13 and the network N. The transmission/reception unit 121 receives, for example, the sale information on the sale item from the user terminal 20. Further, the transmission/reception unit 121 transmits, for example, a request for requesting a review of auction information to the user terminal 20. The transmission/reception unit 121 also receives, for example, the review result of the auction information from the user terminal 20. Further, the transmission/reception unit 121 transmits, for example, the review result. The user identifying unit 122 identifies a user who satisfies a predetermined condition regarding an exhibited product based on the exhibited information and the exhibition history table 113. The chat bot unit 123 determines whether or not the message received from the user terminal 20 includes a predetermined keyword, and transmits a reply message according to the keyword included in the message to the user terminal 20, thereby allowing the user to Carry out a conversation with. The message transmitted by the chat bot bot section 123 to the user terminal 20 is displayed on the user terminal 20 in the form of a balloon drawn from a chat bot icon described later, for example. In addition, the chat bot unit 123 mediates a chat between the plurality of user terminals 20. The auction processing unit 124 executes auction processing based on the auction information and the like received from the user terminal 20.

(3-2) User terminal 20
As shown in FIG. 3, the user terminal 20 has, for example, a storage unit 21, a control unit 22, a communication I/F 23, and an input/output I/24. The storage unit 21 stores a program 211P for using the electronic commerce service. The control unit 22 includes a display control unit 221, an input reception unit 222, and a transmission/reception unit 223. The communication I/F 23 corresponds to the communication I/F 105 in FIG. 2 described above.

The display control unit 221 that controls the display of the review result on the display device generates various screen data related to the electronic commerce service, and causes the display device to display various screens based on the screen data. The display control unit 221 may have a function necessary for operating as a Web browser. The display control unit 221 controls the display device to display an exhibition acceptance screen for accepting the exhibition of products, for example. The input reception unit 222 has a function of receiving various inputs via the input/output I/F 24 such as a keyboard and a mouse. The transmission/reception unit 223 controls transmission/reception of information to/from the server 10 or another user terminal 20 via the communication I/F 23 and the network N. The transmission/reception unit 223 transmits, for example, the auction information input by the user and a request for requesting a review of the auction information to the server 10 that executes the auction process of the item, based on the user's operation on the auction reception screen. To do. Further, the transmission/reception unit 223 receives, for example, from the server 10, the review result of the exhibition information from the user who satisfies the predetermined condition regarding the exhibited product.

(4) Operation (4-1) Review FIG. 6 is a diagram showing an example of the sequence of the review process of the information processing system 1 according to the embodiment of the present invention. In this example, the user A is a review requester who requests a review of auction information, and the users B, C, and D are candidates of review respondents who review auction information of the user A. In the following, the users A, B, C, and D shall use the user terminals 20A, B, C, and D, respectively.

First, the user terminal 20A accepts input of auction information in response to the operation of the input device by the user A who is the review requester (S10).

FIG. 9 is a diagram showing an example of an auction information screen 200A for inputting auction information. The exhibition information screen 200A is displayed on the user terminal 20A, for example. The exhibition information screen 200A includes, for example, exhibition information related to the exhibited product input by the user A. Here, the sale information may include attribute information of the sale item according to a predetermined classification standard. For example, the classification criteria may include the product name, category, size, brand, state, etc. of the exhibited product. Further, for example, the attribute information according to the classification standard of “product name” includes text arbitrarily input by the user, and the attribute information according to the classification standard of “category” includes “bike” and “bag”. Items such as "" may be included. In addition, for example, the attribute information according to the classification standard of “size” includes “S”, “M”, “L”, “XX kg”, “XX CC”, and other sizes suitable for the type of product. Notation may be included. Further, for example, the attribute information according to the classification standard “brand” may include a specific brand name. Further, the auction information may include an image (including a moving image) of the auction item, a description of the auction item, and the like. The auction information may be input, for example, by a user selecting a preset item from a pull-down menu, a list, or the like, or may be input by the user in free text.

As shown in FIG. 9, the auction information screen 200A includes an auction information display unit 201 on which auction information is displayed. The exhibition information display unit 201 may include, for example, an image of an exhibited product, a product name, a category, a size, a brand, a product description, and the like. In the example shown in FIG. 9, “Kawagoe Basrio 2” is the product name, “Motorcycle” is the category, “126-250cc” is the size, “Kawagoe” is the brand, and “It is maintained at a motorcycle shop” as the product description. Cab OH front fork new article flowing blinker malfunction water temperature meter and SP meter needle breaks octopus moves "the effect before and after braking is weak" is entered respectively. The exhibition information display unit 201 may display a plurality of images, or one or a plurality of images may be displayed in a carousel format or the like in which images displayed by a user operation are switched. The exhibition information screen 200A may include, for example, an exhibition selection unit 202 for selecting to sell. When the user selects the auction selection unit 202a, the user terminal 20A transmits an auction instruction based on the input auction information to the server 10. The exhibition information screen 200A may also include a save selection unit 202b for saving the entered exhibition information as a draft. When the user selects the save selection unit 202b, the user terminal 20A stores the input auction information in the storage unit 11. The exhibition information screen 200A may include, for example, a review request selection unit 202c for requesting a review of the entered exhibition information.

When the user A selects the review request selection unit 202c, a review content confirmation screen 200B for confirming the content of the review shown in FIG. 10, for example, is displayed on the user terminal 20A. As shown in FIG. 10, the review content confirmation screen 200B is configured to have a dialogue with a chatbot, for example. Here, the chatbot is an anthropomorphized user interface that is controlled by the chatbot unit 123 of the server 10 to have a conversation with the user. On the review content confirmation screen 200B, for example, the exhibition information 205 input by the user A is displayed in the form of a balloon drawn from the user icon 203. In addition, on the review content confirmation screen 200B, for example, a transmission selection unit 206 that selects transmission of a review request is displayed in the form of a balloon drawn from the chatbot icon 204. The transmission selection unit 206 includes, for example, a wording of a content asking whether to transmit a review request. “Yes” included in the transmission selection unit 206 means that the review request is transmitted, and “No” included in the transmission selection unit 206 means that the review request is not transmitted.

Returning to FIG. Next, when the user A selects "Yes" in the transmission selection unit 206, the user terminal 20A transmits a review request including the auction information input by the user A to the server 10 (S11). Next, when the server 10 receives the review request, based on the exhibition information included in the review request and the exhibition history table 113 stored in the storage unit 11, the server 10 requests the user who satisfies the predetermined condition regarding the exhibited product to the review request destination. (S12). The process of identifying the user who requested the review will be described later. Next, the server 10 transmits a review request including the auction information input by the user A to the user terminal 20 associated with the user specified as the review request destination (S13). Here, the users B, C, and D are specified as the review request destinations, and the server 10 transmits the review request to the user terminals 20B, 20C, and 20D used by the users B, C, and D, respectively. .. Next, upon receiving the review request from the server 10, the user terminals 20B, 20C, and 20D display the review request notification (S14).

FIG. 11 is a diagram showing an example of a review request notification screen 200C for displaying a review request notification. As shown in FIG. 11, the review request notification screen 200C includes, for example, a display unit 207 indicating that the review request has been received. The chat bot icon 204 is displayed in the form of a balloon. “Accept” included in the display unit 207 is a selection unit for expressing that the review request is accepted, and “Do not accept” included in the display unit 207 is for expressing that the review request is not accepted. It is a selection unit.

Returning to FIG. Here, it is assumed that the users B and C respectively input acceptance of the review request by selecting "accept" included in the display unit 207 (S15). Thereby, each of the user terminals 20B and 20C receives the input of acceptance of the review request. Next, each of the user terminals 20B and 20C transmits a review request acceptance notification to the server 10 (S16). Next, when the server 10 performs the process of ending the acceptance of the review request acceptance notification, the server 10 determines that the review reply right has expired in the user terminal 20D used by the user D who has not received the review request acceptance notification. A revocation notice for notifying is sent (S17). The condition for ending the acceptance of the review request acceptance notification is not particularly limited. For example, it may be that a predetermined period has elapsed since the server 10 transmitted the review request, or the server 10 sends a predetermined number of acceptance notifications. It may be received. Next, when the user terminal 20D receives the revocation notice from the server 10, the user terminal 20D displays the revocation notice (S18). The user terminal 20D displays, for example, in the review request notification screen 200C illustrated in FIG. 11, a display unit 208 indicating that the reply right to the review request has expired in the form of a balloon drawn from the chatbot icon 204. Next, the user terminals 20B and 20C respectively accept the input of the review result of the auction information by the users B and C (S19).

FIG. 13 is a diagram showing an example of a review result input screen 200D for inputting a review result. The review result input screen 200D is displayed on, for example, the user terminals 20B and 20C. As shown in FIG. 13, the review result input screen 200D is configured to have a dialogue with a chatbot, for example. On the review result input screen 200D, for example, the exhibition information 211 input by the user A who is the review requester is displayed in the form of a balloon drawn from the chatbot icon 210. On the review result input screen 200D, when the user B or C who is the review respondent inputs the review result, the review result 212 is displayed in the form of a balloon drawn from the user icon 209. Here, the review result may be any content input by the review respondent, and includes, for example, content that points out improvements to the sale information after confirming the sale information input by the review requester. But it's okay. In addition, the review result may include exhibition assistance information such as information for identifying the exhibited product, information that the purchaser wants to know about the exhibited product, and information for increasing the attractiveness of the exhibited product. The mode of inputting the review result is not particularly limited, and may include, for example, free text input, input by selecting a preset graded evaluation item, and the like.

In the example shown in Fig. 13, as a review result, "Please describe the mileage.-Please describe the remaining period of the liability insurance.-Please post a photo that shows the groove of the tire." Is written. Further, the review result input screen 200D includes a transmission selection unit 213 that selects transmission of the review result. The transmission selection unit 213 includes the wording of the content asking whether to transmit the review result. “Yes” included in the transmission selection unit 213 means that the review result is transmitted, and “No” included in the transmission selection unit 213 means that the review result is not transmitted.

Returning to FIG. Next, the user terminals 20B and 20C respectively input review results, and when the transmission selection unit 213 selects transmission of the review results, the review results are transmitted to the server 10 (S20). Next, when the server 10 receives the review result from each of the user terminals 20B and 20C, the server 10 transmits the review result to the user terminal 20A (S21). Next, when the user terminal 20A receives the review result from the server 10, the user terminal 20A displays the received review result (S22).

FIG. 14 is a diagram showing an example of a review result display screen 200E for displaying the review result. As shown in FIG. 14, the review result display screen 200E is configured, for example, in a mode for interacting with a chatbot. On the review result display screen 200E, for example, the review result 214 by each review respondent is displayed in the form of a balloon drawn from the chatbot icon 210. In the example shown in FIG. 14, in the review result display screen 200E, in the review result 214 as the review result 1, "Please describe the mileage.-Please describe the remaining period of the liability insurance.- Tire Please post a photo that shows the groove of "." In the review result display screen 200E, the review result 214 as the review result 2 includes a sentence "Please take a close-up of the suspension.-Enter the year." Further, on the review result display screen 200E, a display unit 215 for asking which content of the review result was referred to is displayed in the form of a balloon drawn from the chatbot icon 210. On the display unit 215, the user can select, for example, the review result that he/she found most helpful.

Returning to FIG. Next, the user terminal 20A, when the user selects a review result that is helpful on the display unit 215, transmits the selection result to the server 10 (S23). Next, when the server 10 receives the selection result from the user terminal 20A, the server 10 executes a process of registering the selection result (S24). Specifically, for example, the server 10 associates the account information table 112 stored in the storage unit 11 with the user ID of the review respondent who inputs the review result selected by the user A as a reference. You may add a predetermined point to the acquired point.

(4-2) Identification Process of Review Request Destination User The above-described identification process of the review request destination user (S12) will be described with reference to FIG.

First, the server 10 extracts candidate attribute information from the auction information received from the user terminal 20 (S121). For example, in the case of the exhibition information 201 shown in FIG. 9, the attribute information “Kawagoe Basrio 2” according to the classification standard “product name”, the attribute information “motorcycle” according to the classification standard “category”, and the “size”. The attribute information “126-250 cc” according to the classification standard and the attribute information “Kawagoe” according to the classification standard “brand” are extracted as the candidate attribute information. In the case of the exhibition information 201 shown in FIG. 9, the server 10 analyzes the image of the product input as the exhibition information, determines that the image includes a motorcycle, and then determines “category” as the candidate attribute information. The attribute information “bike” according to the classification standard is extracted.

Next, the server 10 selects attribute information used for extracting a candidate user from the extracted candidate attribute information (S122). The server 10 may select the attribute information used for extracting the candidate user, for example, based on the size of the predetermined score given to each attribute information.

Here, the score given to the attribute information may be specifically and individually set for each attribute information. For example, the score given to the attribute information indicating the brand of the genuine product or the genuine product of a certain product among the attribute information according to the classification standard of “brand” may be set high. On the other hand, the score given to the attribute information indicating the brand of the generic product or the non-genuine product of a certain product may be set low. As a result, it is possible to select users who have a lot of experience selling genuine and genuine brands.

Further, the score given to the attribute information may be a predetermined value set according to the classification standard related to the attribute information. For example, the scores given to each of “motorcycle”, “bag”, “glove”, etc., which is the attribute information according to the classification standard of “category”, are predetermined according to the classification standard of “category”. It may be a value. Similarly, the score given to each of "Kawagoe", "Gutti", etc., which is attribute information according to the classification standard of "brand", is a predetermined value set according to the classification standard of "brand". May be.

In the case of the example shown in FIG. 9, the predetermined scores described above are, in order from highest to lowest, “motorcycle” (classification criteria: category), “Kawagoe” (classification criteria: brand), “Kawagoe Basrio 2” (classification criteria: product). Name), "126-250cc" (classification standard: size). Therefore, in this case, “motorcycle” having the highest score becomes the attribute information used for extracting the candidate user. Note that the attribute information used for extracting the candidate users may not be the attribute information having the highest score, but may be information of other ranks such as the second rank and the third rank. Further, the attribute information used for extracting the candidate users is not limited to one, and a plurality of attributes may be adopted.

Next, the server 10 extracts a candidate user who is a user in which an auction of a product related to the extracted attribute information is recorded, based on the auction history table 113 stored in the storage unit 11 (S123). For example, when “motorcycle” is selected as the attribute information used for extracting the candidate users as in the above example, the server 10 includes an exhibition of “motorcycle” (classification criterion: category) in the exhibition history table 113. Existing users are extracted as candidate users. As a result, it becomes possible to extract a user who has a great deal of experience selling items in the category of "motorcycle" as a review request destination, and the review requester is more likely to obtain high-quality review results.

Next, the server 10 identifies, from the extracted candidate users, a user who satisfies a predetermined condition as the user to whom the review request is transmitted. The predetermined condition may be that the performance of past exhibitions is excellent (S124). The evaluation method of the exhibition result is not particularly limited, and various evaluation methods can be adopted. For example, it may be adopted as an evaluation method that the number of products put up or sold is large, the amount of goods put up or sold is large, and the period from the selling time to the selling time is short. Alternatively, the predetermined condition may relate to information other than the exhibition history. For example, it may relate to information about the user himself/herself such as a period of registration as a user in the electronic commerce service provided by the server 10 and the user's age, sex, birthplace and other personal information. This is the end of the process of identifying the user to whom the review request is sent.

(4-3) Question Processing FIG. 8 is a diagram showing an example of a question processing sequence of the information processing system 1 according to the embodiment of the present invention. In this example, the above-mentioned user A is the questioner and the above-mentioned user B is the respondent.

First, the user terminal 20A accepts the input of a message according to the operation of the input device by the user A who is the questioner (S26).

FIG. 15 is a diagram showing an example of a question acceptance screen 200F for accepting a question displayed on the user terminal 20A. As shown in FIG. 15, the question acceptance screen 200F is configured, for example, in a mode for interacting with a chatbot. When the questioner User A inputs a message, the message 217a is displayed on the question acceptance screen 200F in the form of a balloon drawn from the user icon 216.

Returning to FIG. Next, when the user terminal 20A receives the message input by the user A, the user terminal 20A transmits the received message to the server 10 (S27). The server 10 determines whether or not the message received from the user terminal 20A includes a predetermined keyword (S28). Here, it is assumed that the message includes the word “question” as a predetermined keyword (question keyword) indicating that a question is requested. Note that the predetermined keyword is not limited to “question” and may be any other word. When the server 10 determines that the message received from the user terminal 20A includes the question keyword, the server 10 transmits the display data of the message asking the intention of the question to the user terminal 20A. The user terminal 20A causes the question acceptance screen 200F to display the message 217b in the form of a balloon drawn from the chatbot icon 210 in accordance with the display data. “Yes” included in the message 217b means that the content of the message included in the chat screen is reflected in the listing information, and “No” included in the reflection selection unit 219 indicates the content of the message included in the chat screen. It means not reflected in the listing information.

Next, when the server 10 is notified from the user terminal 20A that the user has selected “Yes” included in the message 217b, the server 10 respectively uses the user terminal 20A used by the questioner and the user terminal 20B used by the respondent. To the chat screen display instruction (S29). Here, for example, the user terminal 20 on the respondent side to which the display instruction of the chat screen is transmitted is used by the user who has performed a predetermined evaluation (for example, the evaluation in S23 described above) by the user A who is the questioner. It may be the user terminal 20. Alternatively, when a message received from the user terminal 20A specifies a specific user name as a respondent, the user terminal 20 used by the user in which the user name is specified may be used. As described above, in this example, the chat screen display instruction is transmitted to the user terminal 20B used by the user B. Next, each of the user terminals 20A and 20B, upon receiving the chat screen display instruction from the server 10, displays the chat screen (S30).

FIG. 16 is a diagram showing an example of the chat screen 200G. As shown in FIG. 16, the chat screen 200G is configured, for example, in a mode for dialogue between the questioner and the respondent. For example, the user icon 216 indicating the user A who is the questioner is displayed at the right end on the left end. A user icon 216 indicating the user B who is the questioner is displayed on the screen.

Returning to FIG. Next, the user terminals 20A and 20B transmit/receive the message input by the users A and B via the server 10 (S31). The transmitted and received messages are displayed on the chat screen displayed on the user terminals 20A and 20B. Specifically, as shown in FIG. 16, when the user A, who is a questioner, inputs a message including exhibition information and an arbitrary question, the message 217 is a balloon emitted from the user icon 216 indicating the user A on the chat screen 200G. It is displayed in the form of. Similarly, as shown in FIG. 16, when the user B, who is the respondent, inputs a message including an arbitrary answer, the message 218 is displayed in the form of a balloon from the user icon 216 indicating the user B on the chat screen 200G. It

The server 10 determines whether or not the message received from each of the user terminals 20A and 20B includes a predetermined keyword. Here, it is assumed that the message received from the user terminal 20A includes the word “end” as a predetermined end keyword indicating that the end of the chat is requested. The server 10 determines that the message received from the user terminal 20A includes the end keyword (S32).

Next, when the server 10 determines that the message received from the user terminal 20A includes a predetermined end keyword, the server 10 selects to reflect the content of the message input on the chat screen in the auction information. The display instruction of the reflection selection unit is transmitted to the user terminal 20A (S33). Next, when the user terminal 20A receives the display instruction of the reflection selection unit from the server 10, the user terminal 20A displays the reflection selection unit (S34). Specifically, for example, the reflection selection unit 219 is displayed on the chat screen 200G shown in FIG. “Yes” included in the reflection selection unit 219 means that the content of the message included in the chat screen is reflected in the listing information, and “No” included in the reflection selection unit 219 indicates that the message included in the chat screen is included. It means that the contents are not reflected in the listing information. For example, if the user does not want to reflect the content of the message input on the chat screen in the exhibition information, the user can select “No”. When "No" is selected, the user terminal 20A may transition the display from the chat screen 200G to the auction information screen 200A.

Next, when the user A selects “Yes” in the reflection selection unit 219, the user terminal 20A transmits an auctioning instruction to the server 10 (S35). At this time, the user terminal 20A generates new auction information based on the content of the message input by the user A on the chat screen, and includes the new auction information in the auction instruction. Next, when the server 10 receives the auctioning instruction from the user terminal 20A, the server 10 executes the auctioning process based on the content of the auctioning instruction (S36). This completes the question processing.

(5) Other Examples In the above-mentioned example, the exhibition of motorcycles has been described as an example. In the following, a case of selling a bag as another product will be described as an example. FIG. 17: is a figure which shows an example of 300 A of exhibition information screens in which the exhibition information of a bag was input. Specifically, as shown in FIG. 17, the auction information screen 300A includes an auction information display section 301 on which auction information is displayed. In the exhibition information display section 301, "Gutti bag" as the product name, "bag" as the category, "Gutti" as the brand, "close to unused" as the product status, and "unused" as the product description It has tags." has been entered for each.

Here, "Gutti" is a well-known brand. Therefore, for example, in the listing related to “Gutti” (classification standard: brand) included in the listing history table 113, the listing related to the user ID whose number of listings is a predetermined rank or more is extremely high in all the listings related to the attribute information. It shall be large. As a result, with respect to the auction information in the example shown in FIG. 17, in the descending order of the above-mentioned predetermined scores, “Gutti” (classification standard: brand), “bag” (classification standard: category), “Gutti bag”. (Category standard: product name), "close to unused" (Category standard: product state). At this time, in the candidate user extraction process (S122) by the server 10 described above, “Gutti” having the highest score is adopted as the attribute information used for the candidate user extraction. Then, the server 10 extracts, as a candidate user, a user whose exhibition history table 113 includes an exhibition of “Gutti” (classification standard: brand). Then, the server 10 executes the same processing as described above. As a result, it becomes possible to extract a user who has a wealth of experience in selling a product of the brand “Gutti” as a review request destination, and the review requester is more likely to obtain a high-quality review result. As described above, it is possible to calculate the predetermined score based on data such as brand ranking, but even in this case, since "Gutti" is a well-known brand, the attribute information "Gutti" Is the highest, and the attribute information is used to extract candidate users.

The embodiments described above are for facilitating the understanding of the present invention and are not for limiting the interpretation of the present invention. Each element included in the embodiment and its arrangement, material, condition, shape, size and the like are not limited to the exemplified ones and can be appropriately changed. Further, the configurations shown in different embodiments can be partially replaced or combined.

DESCRIPTION OF SYMBOLS 1... Information processing system, 10... Server, 11... Storage part, 111P... Program, 112... Account information table, 113... Exhibition history table, 12... Control part, 121... Transceiver part, 122... User identification part, 123... Chat Bot section, 124... Exhibition processing section, 13... Communication I/F, 20... User terminal, 21... Storage section, 211P... Program, 22... Control section, 221... Display control section, 222... Input receiving section, 223... Send/receive Part, 23... Communication I/F, 24... Input/output I/F, 100... Information processing device, 101... Processor, 102... Memory, 103... Storage, 104... Input/output I/F, 105... Communication I/F

Claims (12)

In the information processing device,
Receiving, from the first terminal used by the first user, exhibition information related to the exhibited commodity;
Identifying a second user who satisfies a predetermined condition based on the auction information and the auction history of the user stored in the storage device;
Transmitting a request for requesting a review of the auction information to a second terminal used by the second user,
Receiving a review result of the auction information from the second terminal,
A program for causing the first terminal to execute a step of transmitting the review result. The step of identifying the second user includes
A step of extracting attribute information of the auctioned product from the auction information,
The program according to claim 1, further comprising: a step of extracting, as a candidate for the second user, a user whose auction of a product related to the attribute information is recorded in the auction history. The step of extracting the attribute information includes
Extracting at least one candidate attribute information of the auctioned product from the auction information,
Giving a predetermined score to each of the extracted at least one candidate attribute information,
The method according to claim 2, further comprising: selecting the attribute information from the at least one candidate attribute information based on the predetermined score given to each of the at least one candidate attribute information. The program according to any one of claims 1 to 3, wherein the auction information is an image of the auction item. In the information processing device,
The program according to any one of claims 1 to 4, further comprising: receiving evaluation information for the review result from the first terminal. In the information processing device,
The program according to claim 5, further comprising a step of, when the evaluation information is received, storing a point corresponding to the evaluation information in association with user identification information of a second user related to the evaluation information. In the information processing device,
The program according to claim 5, further comprising a step of starting a chat process between the first terminal and the second terminal when the evaluation information is received. In the information processing device,
Obtaining a message from the first terminal,
Determining whether or not the acquired message includes a predetermined keyword,
8. When it is determined that the message includes the predetermined keyword, a step of transmitting a predetermined reply message according to the predetermined keyword to the first terminal is further executed. The program according to any one of items. An auction information receiving unit that receives auction information relating to an auctioned item from the first terminal used by the first user;
A second user identifying unit that identifies a second user who satisfies a predetermined condition regarding the exhibited product based on the auction information and the auction history of the user stored in the storage device;
A request sending unit for sending a request for requesting a review of the auction information to a second terminal used by the second user,
A review result receiving unit that receives a review result of the auction information from the second terminal;
A review result sending unit for sending the review result to the first terminal;
An information processing apparatus including. In the information processing device,
Receiving, from the first terminal used by the first user, exhibition information related to the exhibited commodity;
Specifying a second user who satisfies a predetermined condition regarding the auctioned product based on the auction information and the auction history of the user stored in the storage device;
Transmitting a request for requesting a review of the auction information to a second terminal used by the second user,
Receiving a review result of the auction information from the second terminal,
Transmitting the review result to the first terminal. In the information processing device,
A step of controlling the display of an exhibition acceptance screen for accepting the exhibition of the product,
A server that executes a product listing process, based on an operation performed by the first user on the listing acceptance screen, to submit a listing information regarding a listing item entered by the first user and a request for requesting a review of the listing information. To send to
Receiving a review result of the auction information from a second user who satisfies a predetermined condition regarding the auction item, from the server;
Controlling the display of the review results on the display device. An information processing system comprising: a first terminal used by a first user; and a server that executes a commodity selling process,
The first terminal is
A display control unit that controls the display of an exhibition acceptance screen that accepts the listing of products,
An exhibition information transmission unit that transmits, to the server, exhibition information relating to the exhibited commodity input by the first user based on an operation of the first user on the exhibition reception screen,
The server is
An auction information receiving unit for receiving the auction information,
A second user identifying unit that identifies a second user who satisfies a predetermined condition regarding the exhibited product based on the auction information and the auction history of the user stored in the storage device;
A request sending unit for sending a request for requesting a review of the auction information to a second terminal used by the second user,
A review result receiving unit that receives a review result of the auction information from the second terminal;
A review result sending unit for sending the review result to the first terminal;
The first terminal further comprises
A review result receiving unit that receives the review result from the server,
The information processing system, wherein the display control unit included in the first terminal controls the display of the review result on the display device.