JP2020009355A - Delivery management device, privilege application device, delivery management method, and privilege application method - Google Patents

Abstract

To set a delivery condition according to a user.SOLUTION: A delivery management device 2 includes: a credibility specification section 224 which specifies credibility of a user on the basis of whether or not the user receives a delivery object on a delivery date when the user designates the delivery date as for each of a plurality of users; and a delivery condition determination section 225 which determines delivery conditions for the plurality of users on the basis of credibility specified for each of the plurality of users. The credibility specification section 224 increases credibility of the user when the user receives the delivery object on the delivery date designated by the user and lowers credibility of the user when the user does not receive the delivery object on the delivery date designated by the user.SELECTED DRAWING: Figure 3

Description

  The present invention relates to a delivery management device, a privilege granting device, a delivery management method, and a privilege granting method.

  Conventionally, each of a plurality of customers is classified into one of a plurality of categories indicating a home time zone based on a record of a customer's home state or absence state in a plurality of customers' delivery results, and delivery is performed based on the category. A schedule has been set (for example, see Patent Document 1).

JP 2013-170050 A

  When the customer specifies the delivery time, it is necessary to determine the delivery schedule by giving priority to the specified delivery date and time over the category to which the customer belongs. If the customer specifies the delivery time, the customer is likely to be at home, and the package can be delivered by one delivery, which is efficient. However, if a particular customer has specified a delivery time but is not present, the delivery schedule needs to be reset. This also affects delivery to other customers, making delivery inefficient and incurring additional costs associated with redistribution to that customer.

  Therefore, the present invention has been made in view of these points, and an object of the present invention is to provide a delivery management device, a privilege granting device, a delivery management method, and a privilege granting method capable of setting delivery conditions according to a user.

  The delivery management device according to the first aspect of the present invention, for each of a plurality of customers, when the customer specifies a delivery date and time, the customer based on whether or not the customer received the delivery at the delivery date and time And a determination unit that determines delivery conditions for the plurality of customers based on the reliability specified for each of the plurality of customers.

The specifying unit increases the creditworthiness of the customer when the customer receives the delivery at the delivery date and time, or decreases the creditworthiness of the customer when the customer does not receive the delivery at the delivery date and time. You may.
The specifying unit may specify the creditworthiness of the customer based on the number of times the customer has received the delivery at the delivery date and time.

The specifying unit specifies the creditworthiness of the customer based on a ratio between the number of times the customer has received the delivery at the delivery date and time and the number of times the customer has not received the delivery at the delivery date and time. Is also good.
The specifying unit may specify the creditworthiness of the customer based on a delivery result of the delivery when the customer specifies the delivery date and time within a predetermined period.
The specifying unit may specify the credit score for one customer for a plurality of time zones.

The specifying unit may reduce the creditworthiness of the customer when the frequency of the change of the designation of the delivery date and time by the customer is equal to or more than a predetermined value.
The determination unit may determine a delivery date and time as the delivery condition that can be specified by the customer based on the creditworthiness of the customer.

The determining unit may determine a delivery fee as the delivery condition of the customer based on the creditworthiness of the customer.
The delivery management device may further include a presentation unit that presents the customer's credit to the customer.

  The delivery management device may further include a storage unit that stores the credits of the plurality of customers in association with attribute information indicating attributes of the customers managed by a company that sells products.

The privilege granting device according to the second aspect of the present invention is characterized in that, for each of a plurality of customers, when the customer specifies a delivery date and time, the customer is determined based on whether or not the customer has received a delivery at the delivery date and time. And a privilege granting unit for granting a privilege to the customer based on the credit rating of the customer.
The privilege granting unit may grant the privilege that can be used in a service provided by a company that sells commodities.

  A delivery management method according to a third aspect of the present invention is a computer-implemented computer-executed method, wherein, for each of a plurality of customers, when the customer specifies a delivery date and time, whether or not the customer has received a delivery at the delivery date and time And a step of determining a delivery condition for the plurality of customers based on the degree of credit specified for each of the plurality of customers.

  The privilege granting method according to the fourth aspect of the present invention is a computer-implemented method, wherein for each of a plurality of customers, when the customer specifies a delivery date and time, whether or not the customer has received a delivery at the delivery date and time And a step of granting a benefit to the customer based on the credit of the customer.

  According to the present invention, it is possible to set a delivery condition according to a user.

It is a figure showing the outline of the delivery management system concerning this embodiment. It is a figure showing composition of a merchandise management device concerning this embodiment. It is a figure showing the composition of the delivery management device concerning this embodiment. It is a figure showing an example of credit information. It is a figure showing an example of delivery condition information. It is a flowchart which shows an example of the flow of a process until the delivery management apparatus which concerns on this embodiment determines a delivery condition.

[Overview of Delivery Management System S]
FIG. 1 is a diagram illustrating an outline of a delivery management system S according to the present embodiment. The delivery management system S according to the present embodiment includes a product management device 1, a delivery management device 2, and a terminal 3. The product management device 1, the delivery management device 2, and the terminal 3 are connected via a communication network such as the Internet.

  The merchandise management device 1 is a server that manages merchandise to be sold, and provides merchandise sales services for selling merchandise to the user U. The delivery management device 2 is a server that manages delivery of various deliverables such as products sold in the product management device 1 to the delivery destination of the user U, and provides a product delivery service. The terminal 3 is a mobile terminal such as a smartphone or a personal computer used by the user U as a customer who uses the product delivery service.

  The product management device 1 acquires a product purchase request from the terminal 3 owned by the user U ((1) in FIG. 1). Although FIG. 1 shows only one user U, there are actually a plurality of users U, and each of the plurality of users U purchases a product via the product management device 1. Further, it is assumed that the user U specifies the delivery date and time of the product at the time of the purchase request of the product.

  Upon acquiring the product purchase request, the product management device 1 transmits delivery request information indicating a product delivery request to the delivery management device 2 ((2) in FIG. 1). The delivery management device 2 issues a delivery instruction to the delivery person D based on the delivery date and time specified by the user U based on the delivery request information ((3) in FIG. 1). The deliverer D delivers the product to the delivery destination of the product based on the designated delivery date and time ((4) in FIG. 1), and inputs the delivery result of the product to the delivery management device 2 ((5) in FIG. 1). ). The delivery result of the product includes the delivery date and time of the product.

  The delivery management device 2 specifies the credit based on whether or not the user U has received the product at the specified delivery date and time ((6) in FIG. 1), and determines the next and subsequent delivery conditions based on the credit. ((7) in FIG. 1).

  In this way, the delivery management device 2 can set delivery conditions for each user U based on the credit. For example, the delivery management device 2 can make the delivery conditions of the user U with a high degree of credit more advantageous than the user U with a low degree of credit, and can improve the treatment of the user U with a high degree of credit.

  Hereinafter, the configurations of the product management device 1 and the delivery management device 2 will be described. In the present embodiment, it is assumed that the location of the product delivery destination corresponding to a plurality of users U is included in a delivery area where a predetermined deliverer D delivers. Further, in the following description, the delivery area indicates a delivery area where a predetermined deliverer D performs delivery.

[Configuration of Product Management Device 1]
First, the configuration of the product management device 1 will be described. FIG. 2 is a diagram illustrating a configuration of the product management device 1 according to the present embodiment. The product management device 1 includes a storage unit 11 and a control unit 12.

  The storage unit 11 is a storage medium including a ROM (Read Only Memory) and a RAM (Random Access Memory). The storage unit 11 stores a purchase reception program that causes the control unit 12 to function as the delivery condition acquisition unit 121, the purchase reception unit 122, and the delivery request unit 123.

  Further, the storage unit 11 stores a user ID as user identification information for identifying a user U who uses the product sales service, and user information in which the user U's name, address, and possession points are associated with each other.

  The control unit 12 is, for example, a CPU (Central Processing Unit). The control unit 12 functions as the delivery condition obtaining unit 121, the purchase receiving unit 122, and the delivery requesting unit 123 by executing the purchase receiving program stored in the storage unit 11.

  The delivery condition acquisition unit 121 acquires a delivery condition corresponding to the user U of the terminal 3 from the delivery management device 2. Specifically, first, when providing the product sales service to the user U, the control unit 12 displays a login screen on the terminal 3 and receives the user ID of the user U. The delivery condition acquisition unit 121 transmits to the delivery management device 2 a delivery condition acquisition request including the user ID received via the login screen and acquiring the delivery condition of the user U corresponding to the user ID. Then, the delivery condition acquisition unit 121 acquires, from the delivery management device 2, a delivery condition corresponding to the user ID of the user U. The delivery condition includes information indicating a delivery time zone in which the delivery person D accepts the designation for the user U, and a delivery fee coefficient for discounting the delivery fee.

  The purchase receiving unit 122 receives purchase of a product from the terminal 3. For example, the purchase receiving unit 122 presents information on a plurality of products for sale to the terminal 3 and receives a product to be purchased from the plurality of products from the terminal 3. Further, the purchase receiving unit 122 refers to the storage unit 11, presents the name and address associated with the user ID corresponding to the terminal 3 to the terminal 3, and displays the name and address as the delivery destination information indicating the delivery destination of the product. Accept address settings.

  In addition, the purchase receiving unit 122 includes, as the delivery conditions acquired by the delivery condition acquisition unit 121, information indicating a delivery date at which the product can be delivered, information indicating a delivery time zone in which the delivery person D accepts the specification, and a delivery fee. The delivery fee based on the coefficient is presented, and the designation of the delivery date and time is received from the terminal 3. Here, the purchase receiving unit 122 may arbitrarily receive designation of a delivery date and time. Upon receiving the designation of the product to be purchased and the delivery date and time, the purchase receiving unit 122 performs a settlement process for the price of the product and the delivery fee.

  The delivery request unit 123 requests delivery of the product purchased by the user U to the deliverer D. For example, when the payment processing is completed, the delivery requesting unit 123 transmits the delivery request information for requesting delivery of the product received by the purchase receiving unit 122 to the delivery management device 2 so that the delivery of the product to the delivery person D is performed. Ask. The delivery request information includes a delivery request ID for identifying each of the plurality of delivery requests, information indicating an address of a shipping source of the product, a user ID of the user U who purchased the product, delivery destination information, Delivery date and time information indicating the delivery date and time received by the receiving unit 122 is included.

[Configuration of Delivery Management Device 2]
Next, the configuration of the delivery management device 2 will be described. FIG. 3 is a diagram illustrating a configuration of the delivery management device 2 according to the present embodiment. The delivery management device 2 has a storage unit 21 and a control unit 22.

  The storage unit 21 is a storage medium including a ROM, a RAM, and the like. The storage unit 21 uses the control unit 22 as a delivery condition presenting unit 221, a delivery request receiving unit 222, a delivery result specifying unit 223, a credit specifying unit 224, a delivery condition determining unit 225, a credit presenting unit 226, and a privilege giving unit 227. A delivery management program to be operated is stored.

  Further, the storage unit 21 stores credit information in which the user ID of the user U and the credit of the user U are stored in association with each other. FIG. 4 is a diagram illustrating an example of the credit information. As shown in FIG. 4, the credit information includes a user ID, the number of receptions within a specified time, the number of receptions outside a specified time, and the credit. The number of receipts within the designated time is the number of times the product was received at the designated date and time, which is the delivery date and time designated by the user U. The number of receptions outside the designated time is the number of times the user U did not receive the product on the designated date and time. The credit level is information indicating the level of trust of the user U, and is used for determining delivery conditions and granting benefits.

  The storage unit 21 stores delivery condition information in which the user ID of the user U and the delivery condition of the user U are stored in association with each other. FIG. 5 is a diagram illustrating an example of the delivery condition information. As shown in FIG. 5, the delivery condition information includes a user ID, and a delivery priority, a delivery reception time zone, and a delivery fee count as delivery conditions.

  The delivery priority is information indicating the degree to which the delivery of a product is prioritized when a plurality of users U specify the same delivery date and time. For example, the delivery of the user U having a relatively high delivery priority is given priority. The delivery reception time zone is information indicating a time zone that can be selected by the user U when the delivery person D receives the designation of the delivery date and time from the user U. For example, the user U with low creditworthiness is set to be unable to specify the receiving date and time in the busy time zone because the user U is highly likely to be absent even when the delivery date and time is specified. As shown in FIGS. 4 and 5, the delivery reception time zone associated with the user ID “U002” corresponding to the user U with a relatively low credit rating is compared to the delivery reception time zones of other users U. You can see that it is restricted.

  The delivery charge coefficient is, for example, a coefficient by which a standard delivery charge is multiplied, and is used for discounting the delivery charge. For example, the coefficient of the user U having a high degree of credit is set to less than 1 because it is highly likely that the user U is at home at the delivery date and time specified by the user U and the possibility of redelivery is low. As a result, the discount on the delivery fee is applied to the user U with high creditworthiness.

  The control unit 22 is, for example, a CPU. The control unit 22 executes the delivery management program stored in the storage unit 21 to execute the delivery condition presentation unit 221, the delivery request reception unit 222, the delivery result identification unit 223, the credit identification unit 224, the delivery condition determination unit 225, It functions as a credit presenting unit 226 and a privilege giving unit 227.

  The delivery condition presentation unit 221 presents the delivery condition of the user U to the product management device 1. For example, when the delivery condition presentation unit 221 receives a delivery condition acquisition request including the user ID and requesting the delivery condition of the user U corresponding to the user ID from the product management device 1, the delivery associated with the user ID is performed. The delivery condition of the user U is presented to the product management device 1 by transmitting the delivery reception time zone and the delivery fee coefficient among the conditions to the product management device 1.

  The delivery request receiving unit 222 receives a delivery request for a product by acquiring delivery request information from the product management device 1. The delivery request receiving unit 222 stores the obtained delivery request information in the storage unit 21, notifies the deliveryer D of information indicating the address of the shipping source of the product included in the obtained delivery request information, and Pick up the goods from. The delivery request receiving unit 222 notifies the delivery person D of delivery destination information and delivery date / time information included in the delivery request information. The deliverer D delivers the product so that the product received from the shipping source is delivered to the destination indicated by the delivery destination information at the delivery date and time indicated by the delivery date and time information included in the delivery request information.

  The delivery result specifying unit 223 specifies the delivery result by acquiring delivery result information indicating the delivery result from the deliverer D. Specifically, the delivery result specifying unit 223 acquires delivery result information from a delivery terminal (not shown) used by the delivery person D. The delivery result information includes a delivery request ID, a user ID of the user U who purchased the delivered product, and delivery time information indicating a delivery time at which the product was delivered.

  When the user U specifies the delivery date and time for each of the plurality of users U, the trustworthiness specifying unit 224 determines the trustworthiness of the user U based on whether or not the user U has received the product as the delivery at the delivery date and time. Identify. When determining that the user U has received the product at the delivery date and time, the credit specifying unit 224 increases the credit of the user U, and decreases the credit of the user U when determining that the user U has not received the product at the delivery date. Let it.

  Specifically, based on the delivery result specified by the delivery result specifying unit 223, the creditworthiness specifying unit 224 determines whether or not the user U has received the product at the designated date and time, which is the delivery date and time designated by the user U. If it is determined that the user U has received the product on the designated date and time, the credibility specifying unit 224 adds 1 to the number of times of reception within the designated time included in the credibility information. When determining that the user U has not received the product on the designated date and time, the creditworthiness specifying unit 224 adds 1 to the number of receptions outside the designated time included in the credit information.

  The credit specifying unit 224 determines the number of times the user U has received the product at the specified date and time within the specified time and the number of times the user U has not received the product at the specified date and time, which is the number of times outside the specified time. , The credit of the user U is specified. For example, the creditworthiness specifying unit 224 specifies the total of the number of times of reception within the designated time and the number of times of reception outside of the specified time, that is, the ratio of the number of times of reception within the specified time to the number of times the delivery time is specified, as the credit of the user U. I do. By doing in this way, the credit specifying unit 224 can easily calculate the credit of the user U.

  Note that the credibility specifying unit 224 may specify the credibility of the user U based on only the number of times the user U has received the product at the specified date and time within the specified time. By doing in this way, the trustworthiness specifying unit 224 can more easily calculate the trustworthiness of the user U. Further, the credit specifying unit 224 specifies the credit of the user U based on the delivery result of the product when the user U specifies the delivery date and time within a predetermined period (for example, from the present time to one year before). You may. By doing in this way, the credibility specifying unit 224 can accurately specify the credibility of the user U based on the current situation of the user U.

  Further, the credibility specifying unit 224 may specify the credibility of one user U for each of a plurality of time zones. By doing in this way, the credibility specifying unit 224 specifies the credibility of each of the plurality of time zones of the user U, so that the delivery condition can be determined for each time zone.

  In addition, when the change frequency of the designation of the delivery date and time by the user U is equal to or more than a predetermined value, the credit specifying unit 224 may reduce the credit of the user U. For example, the delivery request receiving unit 222 acquires, from the terminal 3, change request information including a delivery request ID, a user ID, and a changed delivery date and time, and requesting a change in the delivery date and time. The delivery request receiving unit 222 stores the change request information in the storage unit 21 and notifies the delivery date to the delivery date after the change. The trustworthiness specifying unit 224 totals the change request information stored in the storage unit 21 for each user ID, and reduces the trustworthiness corresponding to the user ID for which the number of change requests exceeds a predetermined number. It can be said that a frequent change in the delivery date and time indicates that the user U has no plan. Therefore, the credibility specifying unit 224 can reduce the credibility of the user U who is highly likely to be unplanned.

  Further, even if the frequency of the change of the designation of the delivery date and time by the user U is equal to or more than a predetermined value, when the user U receives the delivery at the delivery date and time after the designation change, the creditworthiness specifying unit 224 determines the credit of the user U. Control may be performed so as not to decrease. The user U who can receive the goods at the changed delivery date and time despite the frequent change of the delivery date and time does not increase the load on the deliverer D because re-delivery does not occur. Therefore, the delivery management device 2 can maintain the credibility of the user U who can receive the goods on the changed delivery date and time even though the delivery date and time are frequently changed.

  In addition, when the credit level of the user U is equal to or more than the first threshold, the credit level specifying unit 224 does not lower the credit level of the user U even if the frequency of the change of the designation of the delivery date and time by the user U is equal to or higher than the predetermined value. May be controlled. It is considered that the user U having a high degree of credibility has a rational reason to change the designation of the delivery date and time, and has a high possibility of receiving the product on the changed delivery date and time. Therefore, the credibility specifying unit 224 can maintain such credibility of the user U.

  The delivery condition determination unit 225 determines a delivery condition for each of the plurality of users U based on the reliability specified for each of the plurality of users U. More specifically, the delivery condition determining unit 225 determines the delivery condition for the user U when the credibility specifying unit 224 specifies the credibility of the user U.

  For example, the delivery condition determination unit 225 increases the delivery priority as the delivery condition of the user U, as the credit of the user U is higher. In this way, the delivery management device 2 can increase the possibility that the product will be delivered at the delivery date and time when the user U with a high degree of credit specifies the delivery date and time.

  Further, the delivery condition determining unit 225 determines a delivery date and time as delivery conditions that can be specified by the user based on the credit of the user U. Specifically, when the creditworthiness of the user U is equal to or less than the second threshold, the delivery condition determination unit 225 restricts the specification of the delivery date and time as the delivery condition of the user U. For example, the delivery condition determination unit 225 refers to the delivery condition information corresponding to the user U whose credit is equal to or less than the second threshold, and changes the delivery reception time zone as the delivery condition to the busy time zone (for example, from 12:00 to 14:00, , 18 o'clock to 20 o'clock), and set so that busy hours cannot be specified as the reception date and time. By doing so, the delivery management device 2 does not accept the delivery of a product to the user U who has low creditworthiness and is highly likely to be absent even when the time is specified during the busy hours. The probability that the user U is absent in the band can be suppressed.

  In addition, the delivery condition determination unit 225 may refer to the delivery condition information corresponding to the user U whose credit is equal to or less than the second threshold, and reduce the number of delivery reception time zones as delivery conditions. For example, the delivery condition determination unit 225 integrates the delivery reception time zones, from 12:00 to 14:00 and from 14:00 to 16:00, into one delivery reception time zone, and sets it as 12:00 to 16:00. By doing so, the delivery person D can set the delivery schedule more flexibly than in the case where the range of the delivery reception time zone selected by the user U with low creditworthiness is narrow, so that the goods can be efficiently delivered. it can.

  Further, the delivery condition determination unit 225 determines a delivery fee as a delivery condition of the user U based on the credit of the user U. For example, the delivery condition determining unit 225 sets the delivery fee coefficient as the delivery condition of the user U to be lower as the credit of the user U is higher. By doing so, the delivery management device 2 can lower the delivery fee of the user U with high creditworthiness and give the user U preferential treatment.

  Here, if the number of times the user U has specified the delivery date and time is small, the reliability specified based on the number of times of reception within the specified time may be extremely low or extremely high, and may not be accurate. Therefore, when the number of times the user U has specified the delivery date and time is small, the delivery condition determining unit 225 may determine the delivery condition based on the attribute of the user U.

  For example, the storage unit 21 stores the credits of a plurality of users U in association with attribute information indicating attributes of the users U managed by a company that sells products, that is, an operator of the product management device 1. . The attributes of the user U are, for example, the age, gender, occupation, and the like of the user U. Then, if the number of times the user U has specified the delivery date and time is less than the predetermined number, the delivery condition determination unit 225 determines the average value of the credits of a plurality of other users U having the same attribute as the user U, as a temporary Of credit. Then, the delivery condition determining unit 225 determines the delivery condition of the user U based on the temporary credit. By doing so, even if the number of times the user U has specified the delivery date and time is small, it is possible to prevent the delivery conditions of the user U from becoming delivery conditions corresponding to extremely low creditworthiness or extremely high creditworthiness. can do.

  In addition, the delivery condition determination unit 225 may determine the delivery condition for each of the plurality of time zones when the credit determination unit 224 specifies the credit rating for one user U in a plurality of time zones. . The user U also has a busy time zone and a non-busy time zone, and the possibility of receiving a product at a designated time changes depending on these time zones. On the other hand, the delivery management device 2 can finely set the delivery conditions of the user U for each time zone based on the credibility of each of the plurality of time zones.

  The credibility presentation unit 226 presents the credibility of the user U to the user U. For example, upon obtaining the credibility presentation request information including the user ID from the terminal 3 and requesting the presentation of the credibility of the user U, the credibility presentation unit 226 refers to the credibility information stored in the storage unit 21 and refers to the user ID. Identify the credit associated with. Then, the credibility presentation unit 226 transmits the specified credibility to the terminal 3 that has transmitted the credibility presentation request information, and presents the credibility to the user U. By doing so, the delivery management device 2 can cause the user U to grasp his / her credit.

  Further, the credibility presentation unit 226 may present the credibility of the user U to the user U, and may also present the user U with information indicating a relationship between the credibility and the delivery condition. By doing so, the delivery management device 2 allows the user U to grasp how high the creditworthiness of the user U changes the delivery condition, and increase the desire to improve the creditworthiness.

  The privilege granting unit 227 grants a privilege to the user U whose credit is higher than a predetermined credit. For example, the privilege granting unit 227 provides the user U having a higher credit rating than the predetermined credit rating with a product sales service provided by the product management device 1, that is, a privilege available in a product sales service provided by a company that sells products. And privilege information indicating points and coupons. In addition, the privilege granting unit 227 notifies the user U whose credit rating is higher than a predetermined credit rating of guidance on discounted products such as bargain products among the products sold by the product management apparatus 1 as privilege information. By doing so, the delivery management device 2 functions as a privilege granting device, and can give preferential treatment to a person with high creditworthiness.

  In addition, the privilege granting unit 227 may function as a notifying unit, and may notify the user U that a privilege is granted to a user with high creditworthiness before granting the privilege information. May be given, and the user U may be notified that the privilege has been given because of high creditworthiness.

  Accordingly, the user U desires to be notified of the privilege information and tries to increase the credit. That is, when the delivery date and time are specified, the user U makes an effort to receive the delivery corresponding to the delivery date and time. Accordingly, occurrence of redelivery is suppressed, so that additional costs associated with redelivery at the delivery side can be suppressed.

[Processing Flow in Delivery Management Device 2]
Next, the flow of processing in the delivery management device 2 will be described. FIG. 6 is a flowchart illustrating an example of a process flow until the delivery management device 2 according to the present embodiment determines a delivery condition.

First, the delivery condition presentation unit 221 presents the delivery condition of the product to the product management device 1 (S1).
Subsequently, the delivery request receiving unit 222 receives a delivery request for a product by acquiring delivery request information from the product management device 1 (S2). The delivery request information includes a delivery request ID for identifying the delivery request, information indicating an address of a shipping source of the product, a user ID of a user U who purchased the product, delivery destination information, and a purchase receiving unit 122. Delivery date and time information indicating the received delivery date and time is included.

Subsequently, upon receiving the product delivery request, the delivery request receiving unit 222 instructs the delivery person D to deliver the product based on the obtained delivery request information (S3).
Subsequently, the delivery result specifying unit 223 specifies the delivery result by acquiring delivery result information indicating the delivery result from the delivery person D (S4). The delivery result information includes a delivery request ID, a user ID of the user U who purchased the delivered product, and delivery time information indicating a delivery time at which the product was delivered.

Subsequently, the credibility specifying unit 224 specifies the credibility of the user U as the delivery destination of the product based on the delivery result specified by the delivery result specifying unit 223 (S5). Specifically, the credibility identification unit 224 updates the number of times of reception within the specified time or the number of receptions outside of the specified time included in the credibility information based on the delivery result identified by the delivery result identification unit 223, and The credit is specified based on the number of receptions within the designated time and the number of receptions outside the designated time.
Subsequently, the delivery condition determining unit 225 determines a delivery condition for the user U whose credit is specified based on the specified credit (S6).

[Effects in the present embodiment]
As described above, the delivery management device 2 according to the present embodiment determines whether, for each of the plurality of users U, when the user U specifies the delivery date and time, the user U receives the delivery at the delivery date and time. Or the trustworthiness of the user U is specified. The delivery management device 2 determines delivery conditions for the plurality of users U based on the trustworthiness specified for each of the plurality of users U.

  In this way, the delivery management device 2 can set delivery conditions for each user U based on the credit. For example, the delivery management device 2 can make the delivery conditions of the user U with a high degree of credit more advantageous than the user U with a low degree of credit, and can improve the treatment of the user U with a high degree of credit.

  As described above, the present invention has been described using the embodiment, but the technical scope of the present invention is not limited to the scope described in the above embodiment. It is obvious to those skilled in the art that various changes or improvements can be added to the above-described embodiment, and the above-described embodiment can be combined.

  For example, in the above-described embodiment, the delivery management device 2 stores the credit information, but the product management device 1 stores the credit information, or the storage device that can be referred to by the product management device 1 and the delivery management device 2 stores the credit information. May be stored. By doing so, the product management device 1 can also preferentially treat the user U having a high degree of credit based on the credit information.

  In the above-described embodiment, the delivery request receiving unit 222 of the delivery management device 2 receives the delivery request of the product as the delivery item via the product management device 1, but receives the collection request of the delivery item from the terminal 3. You may. Then, when receiving the request for collection of the delivery from the terminal 3, the credit specifying unit 224 of the delivery management device 2 receives the desired collection time and determines whether the collection of the delivery is completed at the desired collection time. May be used to specify the degree of credit. For example, the credibility specifying unit 224 increases the credibility in response to the completion of the collection of the delivery at the desired collection time, and decreases the credibility in accordance with the completion of the collection of the delivery at the desired collection time. Is also good.

  Further, in the above-described embodiment, the delivery person D has been described as being a person, but the present invention is not limited to this. For example, the delivery person D automatically drives on behalf of a person, and can automatically notify the terminal 3 of the user U that the user has arrived at the delivery destination, or automatically travels and arrives at the delivery destination. It may be a flying object such as a drone that can notify the terminal 3 of the user U that the operation has been performed.

  Further, in particular, the specific embodiment of the distribution / integration of the apparatus is not limited to the above illustrated one, and all or a part of the apparatus may be arbitrarily added according to various additions or the like, or according to a functional load. It can be configured to be distributed or integrated functionally or physically in units.

DESCRIPTION OF SYMBOLS 1 ... Commodity management apparatus, 11 ... Storage part, 12 ... Control part, 121 ... Delivery condition acquisition part, 122 ... Purchase reception part, 123 ... Delivery request part, 2 ... A delivery management device, 21 storage unit, 22 control unit, 221 delivery condition presentation unit, 222 delivery request reception unit, 223 delivery result identification unit, 224 Credit specifying unit, 225: delivery condition determining unit, 226: credit presenting unit, 227: privilege giving unit, 3: terminal, S: delivery management system

Claims (15)

For each of the plurality of customers, when the customer specifies a delivery date and time, a specifying unit that specifies the creditworthiness of the customer based on whether or not the customer has received the delivery at the delivery date and time,
A determining unit that determines a delivery condition for the plurality of customers based on the creditworthiness specified for each of the plurality of customers;
A delivery management device comprising: The identification unit increases the creditworthiness of the customer when the customer receives the delivery on the delivery date and time, or decreases the creditworthiness of the customer when the customer does not receive the delivery on the delivery date and time. ,
The delivery management device according to claim 1. The specifying unit specifies the creditworthiness of the customer based on the number of times the customer has received the delivery on the delivery date and time.
The delivery management device according to claim 1. The specifying unit specifies the credit of the customer based on a ratio of the number of times the customer has received the delivery at the delivery date and time and the number of times the customer has not received the delivery at the delivery date and time.
The delivery management device according to claim 1. The specifying unit, within a predetermined period, based on the delivery result of the delivery when the customer has specified the delivery date and time, to specify the credit of the customer,
The delivery management device according to claim 1. The specifying unit, for one customer, specifies the credit rating for a plurality of time zones,
The delivery management device according to claim 1. The specifying unit, if the change frequency of designation of the delivery date and time by the customer is equal to or more than a predetermined value, reduce the credit of the customer,
The delivery management device according to claim 1. The determination unit determines a delivery date and time as the delivery condition that can be specified by the customer, based on the creditworthiness of the customer,
The delivery management device according to claim 1. The determining unit determines a delivery fee as the delivery condition of the customer based on the creditworthiness of the customer,
The delivery management device according to claim 1. Further comprising a presentation unit for presenting the customer's credit to the customer,
The delivery management device according to claim 1. Further comprising a storage unit that stores the credits of the plurality of customers in association with attribute information indicating the attributes of the customers managed by a company that sells products.
The delivery management device according to claim 1. For each of the plurality of customers, when the customer specifies a delivery date and time, a specifying unit that specifies the creditworthiness of the customer based on whether or not the customer has received the delivery at the delivery date and time,
A privilege granting unit that grants a privilege to the customer based on the creditworthiness of the customer,
The privilege granting device provided with. The privilege granting unit grants the privilege that can be used in a service provided by a company that sells products,
The privilege granting device according to claim 12. Computer runs,
For each of the plurality of customers, when the customer specifies a delivery date and time, specifying the creditworthiness of the customer based on whether or not the customer has received the delivery at the delivery date and time;
Determining delivery conditions for the plurality of customers based on the creditworthiness specified for each of the plurality of customers;
Delivery management method comprising: Computer runs,
For each of the plurality of customers, when the customer specifies a delivery date and time, specifying the creditworthiness of the customer based on whether or not the customer has received the delivery at the delivery date and time;
Granting a benefit to the customer based on the creditworthiness of the customer;
A privilege providing method comprising:

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