JP2019053440A - Vehicle management device, vehicle management method and computer program - Google Patents

Abstract

To display a place of a management area in which a vehicle having a defect is managed so that a content of the defect can be recognized.SOLUTION: A computer acquires the place information of a management area which is associated with the identification information of a recall-objective vehicle being the place information of the management area in an objective area out of the place information stored in a storage part which stores the place information of the management area for managing the vehicle, and the identification information of the vehicle which is managed in the management area while being associated with the place information, and a computer displays the management area of the recall-objective vehicle in the objective area which is displayed by the acquired place information by making it associated with a recall content.SELECTED DRAWING: Figure 1

Description

  The present invention relates to a vehicle management apparatus, a vehicle management method, and a computer program, and more particularly, to a vehicle management apparatus, a vehicle management method, and a computer program for efficiently checking the location of a vehicle management place having a defect.

  Appropriate measures must be taken for vehicles with defects such as recall vehicles. The owner of a defective vehicle identifies the location of an automobile maintenance shop, car dealer, etc. (hereinafter referred to as “maintenance area”) and resolves the defect, and performs procedures such as warehousing reservations for the identified maintenance area. . At this time, there are cases where desired conditions are set for a maintenance shop to be visited such as the nearest maintenance shop or a maintenance shop with a reservation space, and a maintenance shop satisfying the desired condition is searched and displayed (for example, , See Patent Document 1).

  The system described in Patent Document 1 (in Patent Document 1, “Department Determination System for Car Parts Replacement”) is based on the location information of a new customer who owns a vehicle, and the branch office ( (Corresponding to the maintenance site) is specified, and the information on the specified branch office and the information on the new customer are registered in the customer database. With the system configured as described above, a customer who owns a vehicle that requires parts replacement can select the location of a destination organization that satisfies a predetermined condition (for example, the nearest destination organization) among the destination organizations in charge of parts replacement. It can be confirmed through a map displayed on the computer.

JP 2003-58620 A

  On the other hand, the maintenance shop needs to know the location of the defective vehicle in the area under the jurisdiction of the maintenance shop for reasons such as securing the inventory of replacement parts. However, the contents of vehicle defects are diverse. For this reason, even if the location information of a vehicle having a defect is simply displayed, the content of the vehicle defect existing at the location indicated by the location information is unknown, and the defect is appropriately dealt with. There is a risk that it will not be obtained. For example, even if a vehicle defect present at the location indicated by the displayed location information is a severe defect, there is a possibility that the user will not be aware of this. In addition, there may be a case where a plurality of defects are included in the same vehicle, and there may be a case where the vehicle does not notice that it has a severe defect.

  Therefore, the present invention has been made in view of the above problems, and the purpose thereof is to display the location of a management place where a vehicle having a defect is managed so that the contents of the defect can be understood. An object of the present invention is to provide a vehicle management apparatus, a vehicle management method, and a computer program for realizing these.

  According to the vehicle management device of the present invention, (A) location information of a management location for managing a vehicle and vehicle identification information managed at the management location are stored in association with each other. Of the location information stored in the storage unit, the location information of the management location in the target area, and the management location associated with the identification information of the vehicle to be repaired or repaired The location information acquisition unit for acquiring location information, and (B) the management location of the vehicle to be repaired or repaired in the target area indicated by the location information acquired by the location information acquisition unit, This is solved by having a display unit that displays the contents of the cause of the repair or repair in association with each other.

  As described above, the vehicle management apparatus according to the present invention displays a management place that manages a vehicle to be repaired or repaired in the target area. At this time, the management location is displayed in association with the content that causes the repair or repair of the vehicle managed in the management location. As described above, according to the vehicle management device of the present invention, the location of the management place where the vehicle to be repaired or repaired is managed in the target area, and the repair of the vehicle managed in the management place is performed. Alternatively, it is possible to display so that the contents causing the repair can be understood.

Further, in the vehicle management apparatus, the vehicle to be repaired or repaired is a vehicle having a defect that causes a recall, and the location information acquisition unit is a vehicle having the defect in the target area. When acquiring the location information of the management location, the location information incorporating the information indicating the number of vehicles having the defect managed at the management location indicated by the location information is acquired, and the display The section includes the management location of the vehicle having the defect in the target area indicated by the location information acquired by the location information acquisition unit, together with the number of vehicles having the defect managed in the management location. It is preferable to display in association with the contents of the defect.
According to the above configuration, the number of vehicles having defects managed in the management area is displayed together with the management area that manages vehicles having defects in the target area. Thereby, when the user of the vehicle management apparatus checks the location of the management place that manages the vehicle having a defect in the target area, the user can also check the number of vehicles having the defect managed there. It becomes possible.

In the vehicle management apparatus, the vehicle to be repaired or repaired is a vehicle having a defect that causes a recall, and the display unit has the location information acquired by the location information acquisition unit. When displaying the management location of the vehicle having the defect in the target area to indicate, the region where the distance from the reference position set in the target area is within a predetermined range, the specified region, It is more preferable that it is displayed on the map showing the target area together with the management place of the vehicle having the defect in the target area.
According to said structure, the management place which manages the vehicle which has a defect in a target area, and the area | region where the distance from the reference position set in the target area becomes a predetermined range are displayed on a map. . As a result, it is possible to roughly grasp the distance from the reference position for a management place that manages a vehicle having a defect.

In the vehicle management apparatus, the vehicle to be repaired or repaired is a vehicle having a defect that causes a recall, and the display unit manages the vehicle having the defect in the target area. A display screen for displaying the ground and a switching tab for switching the display screen are displayed. A plurality of the switching tabs are displayed according to the content of the defect, and one of the switching tabs is selected. When this is done, it is more preferable that the display unit displays the display screen for displaying the management location of the vehicle having the defect with the content corresponding to the selected switching tab.
According to the above configuration, when one of a plurality of switching tabs is selected, a display screen for displaying a management area of a vehicle having a defect with contents corresponding to the selected switching tab is displayed. Become. Thereby, the user of the vehicle management apparatus can confirm the management location of the vehicle having the defect with respect to the content of the defect selected by the user. Further, by selecting the switching tab, it is possible to easily switch the display screen (that is, the screen displaying the location of the management place where the defective vehicle is managed).

Further, in the vehicle management apparatus, the vehicle having a defect managed in the management place in the target area has a status information acquisition unit that acquires status information indicating a countermeasure status for the defect, The display unit indicates the management location of the vehicle having the defect in the target area indicated by the location information acquired by the location information acquisition unit, as indicated by the status information acquired by the status information acquisition unit. It is even more preferable to display in association with the handling status of a vehicle having a defect.
According to said structure, the countermeasure status with respect to the said defect of the vehicle which has a defect is matched and displayed with the management place where the vehicle is managed. As a result, when the user of the vehicle management apparatus confirms the location of the management place that manages the vehicle having a defect in the target area, the user must also check the handling status of the vehicle managed there for the defect. Is possible.

Further, in the vehicle management device, the number of repair parts used for repairing the defective vehicle in the store in the target area and the management place in the target area are managed. A difference information acquisition unit that acquires difference information indicating a difference between the required number of repair parts determined according to the number of vehicles having the defect and the display unit includes the difference indicated by the difference information. Is displayed in association with the content of the defect.
According to the above configuration, the number of repair parts in stores in the target area and the required number of repair parts determined according to the number of vehicles having defects managed in the management area in the target area The difference between is displayed. As a result, when repairing a vehicle with defects managed in the management area in the target area, check whether there are excess or deficiency of repair parts, and if so, how much for repair It becomes possible to grasp whether it is necessary to procure a new part.

The vehicle management apparatus further includes an input information acquisition unit that acquires input information input to set the target area, the input information acquisition unit including a center position of the target area, the center It is more and more preferable to obtain the input information indicating the position and the distance between the outer edges of the target area.
According to the above configuration, in setting the target area, the center position of the target area and the distance between the center position and the outer edge of the target area are input. Accordingly, the user of the vehicle management apparatus can check the management location of the vehicle having a defect in the area, with the area set by the user being the target area.

Further, in the vehicle management apparatus, the storage unit stores the location information of the maintenance site as the management site, and the location information acquisition unit is configured to store the location of the maintenance site in the target area. The location information of the maintenance area associated with the identification information of the vehicle having the defect is acquired, and the display unit indicates the location information acquired by the location information acquisition unit The maintenance area in the target area may be displayed.
In the above configuration, the maintenance area in the target area is displayed as a management place that manages vehicles having defects in the target area. Thereby, the user of the vehicle management apparatus can check in which maintenance site the vehicle having the defect is managed among the maintenance sites in the target area.

In addition, according to the vehicle management method of the present invention, (A) location information of a management location for managing a vehicle and vehicle identification information managed at the management location are stored in association with each other. Among the location information stored in the storage unit, the location information of the management place in the target area, the management information associated with the identification information of the vehicle to be repaired or repaired The location information of the ground is acquired by a computer, and (B) the computer manages the location of the vehicle to be repaired or repaired in the target area indicated by the acquired location information. The problem is solved by displaying it in association with the cause.
According to the above method, the location of the managed area where the vehicle to be repaired or repaired in the target area is managed by the computer is the cause of the cause of the repair or repair of the vehicle managed in the managed area. It is possible to display so that the contents can be understood.

According to the computer program of the present invention, the above-mentioned problem is a computer program executed by a computer, and the computer is managed by (A) location information of a management place for managing a vehicle and the management place. Among the location information stored in the storage unit that stores the vehicle identification information in association with each other, the location information of the management place in the target area, and the target of repair or repair In the target area indicated by the location information acquired by the location information acquisition unit (B) acquired by the location information acquisition unit, the location information of the management location associated with the identification information of the vehicle A vehicle management apparatus comprising: a display unit that displays the management location of the vehicle to be repaired or repaired in association with the content of the cause of the repairing or repairing. It is solved by.
According to the above computer program, the location of the management place where the vehicle to be repaired or repaired is managed in the target area by causing the computer to function as the vehicle management apparatus configured as described above. It is possible to display so that the contents of the cause of the repair or repair of the vehicle managed on the ground can be understood.

  ADVANTAGE OF THE INVENTION According to this invention, it becomes possible to display the location of the management place where the vehicle which has a defect in the object area is managed so that the content of the defect which the vehicle managed in the said management place has can be understood. . As a result, it is possible to grasp what kind of defect-related vehicle is managed in which management place in the target area.

It is a figure which shows the example of a screen which displayed the map which showed the place of the management place where the recall object vehicle is managed. It is a figure which shows the window which displayed the present condition status of the recall object vehicle. It is a figure which shows the table | surface on which the total result of the information regarding the recall object vehicle which exists in an object area was published (the 1). It is a figure which shows the table | surface on which the total result of the information regarding the recall object vehicle which exists in an object area was published (the 2). It is a figure which shows the table | surface on which the total result of the information regarding the recall object vehicle which exists in an object area was published (the 3). It is a figure which shows the structure of a defective vehicle management system. It is explanatory drawing about a recall management table. It is explanatory drawing about the database for customer management. It is explanatory drawing about the database for incoming vehicle management. It is the figure which represented the structure of the vehicle management apparatus of this invention from the functional surface. It is a figure which shows the flow of a data acquisition process. It is a figure which shows the flow of a defective vehicle management process (the 1). It is a figure which shows the flow of a defective vehicle management process (the 2).

  Hereinafter, an embodiment (present embodiment) of the present invention will be described with a specific example. In the following description, a vehicle will be described as an example of a vehicle. However, the present invention can be applied to a vehicle other than a vehicle, for example, a motorcycle, a ship, an aircraft, and other vehicles.

  In addition, the screen design and information displayed on the screen described below are merely examples, and can be freely set as long as the effects of the present invention are appropriately exhibited. .

<< About the use of the vehicle management apparatus according to this embodiment >>
Hereinafter, the use of the vehicle management apparatus according to the present embodiment will be described. The vehicle management apparatus according to the present embodiment is a defective vehicle management apparatus, and is used to confirm the location of a vehicle having a defect, specifically, a recall target vehicle. The “defect vehicle” is a vehicle that is found to have a defect that causes a recall, and specifically, a vehicle that corresponds to a recall notification number described later. A vehicle having a defect (recall target vehicle) is repaired at a predetermined management place or managed so as to be repaired at the management place. That is, a vehicle having a defect corresponds to a “vehicle to be repaired or repaired”.

  As shown in FIG. 1, the defective vehicle management device according to the present embodiment provides map image information (hereinafter referred to as a management location) where the recall target vehicle is managed, as shown in FIG. 1. On the display). FIG. 1 is a diagram showing an example of a screen displaying a map showing the location of a management place where a recall target vehicle is managed.

An overview of the display screen illustrated in FIG. 1 (hereinafter referred to as “managed land display screen P”) is an example of the display screen, and a map showing a target area is drawn on the managed land display screen P. Here, the “target area” is an area where a map is drawn on the management place display screen P, and specifically, an area designated by the user. Examples of the area designation method include the following methods (a1) to (a4).
(A1) Directly specify the target area by entering the area name, prefecture name, and city name.
(A2) A store (for example, a parts company) or a maintenance shop (for example, an automobile maintenance shop or a car dealer) is designated, and the designated area of the designated shop or maintenance shop is set as a target area.
(A3) A center position of the target area and a distance (that is, a radius) to the outer edge of the target area and the center position are specified, and a circular area determined by the specified center position and distance is set as the target area.
(A4) A corner portion of the target area is designated, and a polygonal area determined by the designated corner portion is set as the target area.

  In the following description, it is assumed that the target area is specified by the method (a3). However, the present invention is not limited to this, and the target area may be designated by any of the methods (a1) to (a4). Further, the target area may be designated by a method other than the above four methods.

  Further, on the map drawn on the management place display screen P, two types of plots are displayed as shown in FIG. The two types of plots indicate the locations where the recall target vehicle is managed in the target area. More specifically, the first type of plot (circular plot in FIG. 1) is an automobile maintenance factory in the target area, and currently manages the recall target vehicle (for easy understanding, recall) This indicates the location of the car maintenance shop where the target vehicle is stored. The second type of plot (triangle-shaped plot in FIG. 1) is a card dealer in the target area, and manages the recall target vehicle at this time (for convenience, the recall target vehicle is stored). ) Shows the location of Cardilla.

Here, the car maintenance shop and the car dealer are examples of maintenance shops, and correspond to management areas that manage recall target vehicles. In the present embodiment, at the automobile maintenance factory, while general maintenance / inspection is performed on the vehicle, the recall target vehicle cannot be repaired. On the other hand, in the card dealer, facilities necessary for repairing the recall target vehicle are provided. For this reason, in order to repair the recall target vehicle, the vehicle is stored in the card dealer. In addition, when a vehicle subject to recall is stored in the card dealer, a reservation is made through a predetermined procedure, and then the owner of the vehicle subject to recall brings the recall target vehicle directly into the card dealer or auto maintenance. If it is in the factory, the car maintenance shop will be handed over to the card dealer.
Note that the “automobile maintenance factory” in this embodiment means a certified factory (including a designated factory) that has been certified by the Director of Regional Transportation Bureau. “Card dealer” means a distributor who has signed a contract with a car manufacturer or a sales subsidiary of the car manufacturer. In addition, although different from this embodiment, depending on the contracts with the equipment and car manufacturers owned by the car maintenance factory, it is possible to repair the recall target vehicle even at an automobile maintenance factory other than a car dealer There may also be cases where repairs are made at such an automobile maintenance factory.

  Returning to the description of the map drawn on the management place display screen P, as shown in FIG. 1, numbers are displayed at the side positions of the plots. This number indicates the current value of the number of recall target vehicles managed by a car maintenance shop or a car dealer (in order to be easy to understand), which is indicated by the plot.

  Each plot is displayed in a color scheme determined according to a predetermined rule. In this embodiment, there are three types of plot color schemes, which are black, white and gray in FIG. The type of color scheme and the number of color schemes are not particularly limited, and can be set freely.

Explaining how to determine the color scheme of the plot, the color scheme is determined according to the current status of the recall target vehicle managed at the location indicated by the plot (that is, an automobile maintenance shop or a car dealer). Here, the “current status” is status information indicating a handling status of the defect that causes the recall for the recall target vehicle managed at the place indicated by the plot. Specifically, in this embodiment, when the current status is “all defects have been repaired”, the color is white, and when “some defects have not been repaired”, the current status is gray. If it is “Unmodified”, it will be black.
If there are multiple recall target vehicles managed at the location indicated by the plot, the color of the plot indicates the current status of the vehicle that is most delayed in dealing with the defect among the multiple recall target vehicles. It is decided according to. In addition, the color of the plot may be changed according to the severity or urgency of the defect.

On the map drawn on the management place display screen P, a distance gauge T is displayed as shown in FIG. The distance gauge T indicates the boundary position of a region where the distance from the reference position set in the target area is within a predetermined range, and is displayed by a broken line as shown in FIG. 1, for example. Thus, the distance gauge T is displayed on the map together with the above plot, so that the distance from the reference position for the location (location) of the car maintenance shop or the car dealer where the recall target vehicle is managed in the target area. Can be roughly grasped.
The reference position can be arbitrarily set within the target area, but as an example, the location of the automobile manufacturer can be cited as a reference position candidate. In this way, automakers can know how many recalled vehicles are within a predetermined distance from their location and where each recalled vehicle is managed. Become.
Incidentally, the region in which the distance from the reference position is within the predetermined range is not limited to a circular region centered on the reference position. Specifically, there is a place where a road is not laid due to circumstances such as sandwiching a strait or a mountain valley, and in such a case, it does not make sense to display a circular area centered on the reference position. Therefore, in the above case, for example, an area that is employed in a car navigation system and whose distance from the reference position is within a predetermined range may be set. However, this setting method is merely an example, and other methods may be adopted.
In addition, an area where the distance from the reference position to the reference position is within a predetermined range is not displayed, and a business area set for each sales office of the automobile manufacturer may be displayed.

Further, in this embodiment, when each plot is clicked on the management place display screen P, the status display window W shown in FIG. 2 is displayed in a pop-up format on the management place display screen P. FIG. 2 is a diagram showing a display example of the status display window W. The status display window W will be described. In the status display window W, the current status and related information of the recall target vehicle managed in the place indicated by the clicked plot (that is, an automobile maintenance shop or a car dealer) are displayed. The Specifically, the vehicle number of the recall target vehicle managed at the location indicated by the clicked plot, the content of the defect causing the recall, the current status, and the like are displayed.
In addition, when there are a plurality of recall target vehicles managed in the place indicated by the plot, the above-described information is displayed for each vehicle. The display format may be displayed for each recall cause or may be displayed in a list format. Furthermore, since a plurality of defects may be included in the same vehicle, the display format is not limited to one.

  Further, in the present embodiment, the status display window W is displayed in a pop-up manner so as to be superimposed on the management place display screen P, but may be displayed at a position away from the management place display screen P. Alternatively, instead of popping up the status display window W, information displayed in the status display window W may be displayed in a balloon form. In addition, the status display window W may be displayed in a partial area of the management place display screen P.

  In addition, information other than the information described above may be displayed in the status display window W. For example, if the location indicated by the clicked plot is a card dealer, information about the card dealer (specifically, the number of vehicles that can be stored (number of pits), the reservation status of the storage, and work for the card dealer) The availability of technical personnel, regular holidays, whether or not a substitute vehicle is being rented, equipment for recall repair owned by the card dealer, etc.) may be displayed.

  The vehicle management apparatus (that is, the defective vehicle management apparatus) according to the present embodiment has a function of displaying the tabulation tables illustrated in FIGS. 3A to 3C on the display in addition to the function of displaying the map described above. The tabulation table is a table in which tabulation results of information related to recall target vehicles existing in the target area are posted. Hereinafter, the summary table will be described with reference to FIGS. 3A to 3C. Note that each of FIGS. 3A to 3C is a diagram showing a summary table, but the information posted in the summary table shown in FIG. 3 is merely an example, and other information may be posted. Good.

  The tabulation table shown in FIG. 3A (hereinafter referred to as the first tabulation table) shows the result of tabulating the number of recall target vehicles in the target area and the breakdown according to the current status, and the repair rate and the non-repair rate. . The first tabulation table is displayed for each target area. Therefore, when a plurality of target areas are designated, the information (that is, the number of recall target vehicles, the repair rate, etc.) indicated by the first tabulation table can be confirmed for each target area. As a result, the number of recall target vehicles, the repair rate, and the like can be compared between areas (for example, between prefectures or between municipalities). Note that a graph or the like based on the summary table may be displayed instead of the summary table.

  The tabulation table illustrated in FIG. 3B (hereinafter, the second tabulation table) shows the result of totaling the number of recall target vehicles existing in the target area, the repair rate, and the non-repair rate during the designated period. . The second tabulation table is displayed for each target area. Furthermore, when the designated period is changed, the second tabulation table is displayed for the designated period after the change. As a result, it is possible to confirm the change over time of the number of recall target vehicles, the repair rate, and the like. Note that a graph or the like based on the summary table may be displayed instead of the summary table.

The tabulation table illustrated in FIG. 3C (hereinafter, third tabulation table) is a tabulation result regarding the number of repair parts used for repairing each recall target vehicle existing in the target area. Specifically, the third tabulation table shows the number of parts currently in stock for repair at stores in the target area, and recall target vehicles managed by car maintenance factories and car dealers in the target area. The necessary number of repair parts determined according to the number of units and the difference between the two values are posted. Thus, the third tabulation table corresponds to difference information indicating a difference between the number of parts for repair and the required number. In the present embodiment, the third tabulation table is displayed for each target area, and is displayed for each defect content (hereinafter, recall content) that caused the recall.
Note that a graph or the like based on the summary table may be displayed instead of the summary table.

Incidentally, the “stores in the target area” means a vehicle parts store (partial store) or a joint store, and in this embodiment, the stores are grouped for each automobile manufacturer.
Further, “the necessary number of repair parts determined according to the number of recall target vehicles” means the number of repair parts necessary for repairing all the recall target vehicles corresponding to the number. In the following, the required number of repair parts determined according to the number of recall target vehicles managed by the car maintenance factory or car dealer in the target area is simply referred to as the “required number of repair parts”. And

  The vehicle management apparatus (defective vehicle management apparatus) according to the present embodiment described above can be used by, for example, an automobile manufacturer, a car dealer, an automobile maintenance shop, and a car owner (vehicle owner). However, in the following description, it is assumed that an automobile manufacturer uses the vehicle management apparatus according to the present embodiment as a user.

  An automobile manufacturer who is a user uses the vehicle management apparatus (defective vehicle management apparatus) according to the present embodiment, and the location of an automobile maintenance shop or a car dealer where the recall target vehicle is managed in the target area, and Check the number of recall target vehicles managed at the location. Further, the automobile manufacturer confirms the number of recall target vehicles and the repair rate in the target area by looking at the first tabulation table shown in FIG. 3A and the second tabulation table shown in FIG. 3B. After that, the automobile manufacturer performs a procedure for requesting the car owner of the vehicle to be recalled to receive repair measures.

  More specifically, an automobile manufacturer will receive a remedial action from the car owner of a recalled vehicle managed by the factory for a car maintenance factory that manages the recalled vehicle in the target area. An instruction to send a request notification (for example, direct mail) is sent.

  In addition, the automobile manufacturer confirms the number of repair parts currently in the target area, the required number of repair parts, and the difference between the two values by looking at the third summary table shown in FIG. 3C. To do. When the inventory quantity is smaller than the necessary quantity, the automobile manufacturer procures a number of repair parts corresponding to the difference and supplies it to affiliated stores (part stores or co-shops).

<< About configuration of defective vehicle management system >>
Next, the structural example is demonstrated about the defective vehicle management system X comprised by the vehicle management apparatus (namely, defective vehicle management apparatus) and related apparatus which concern on this embodiment.
The defective vehicle management system X is composed of a plurality of computers connected to be communicable with each other via a communication network. In the present embodiment, the computer constituting the defective vehicle management system X is not limited to a stationary personal computer or workstation, but also includes a portable personal computer, a mobile device such as a tablet or a smartphone. .

  More specifically, as shown in FIG. 4, a computer used by an automobile manufacturer (hereinafter referred to as manufacturer computer 1), a computer used by an automobile maintenance factory (hereinafter referred to as maintenance factory computer 2), and a card dealer use. A computer (hereinafter referred to as a card dealer computer 3) and a server computer 10 for providing a cloud service are configured. FIG. 4 is a schematic diagram showing the configuration of the defective vehicle management system X. In FIG. 4, for convenience of illustration, one manufacturer computer 1, maintenance shop computer 2, and card dealer computer 3 are illustrated, but in reality, a plurality of these computers are provided so that a defective vehicle is provided. A management system X is configured.

  The manufacturer computer 1 is a computer that functions as a vehicle management device (that is, a defective vehicle management device) in the present embodiment. The manufacturer computer 1 has the same hardware configuration as a general computer. Specifically, the manufacturer computer 1 includes a CPU (Central Processing Unit), a memory such as a ROM and a RAM, a hard disk drive, a communication interface, an input device such as a keyboard and a mouse, and an output device such as a display.

  In addition, a computer program for causing the manufacturer computer 1 to function as a defective vehicle management device (hereinafter referred to as a defective vehicle management program) is installed in the manufacturer computer 1. The defective vehicle management program is stored in a computer-readable information storage medium such as a flash memory, an optical disk, or a recording medium on a cloud service, and is executed by the manufacturer computer 1 reading the information storage medium. The The defective vehicle management program may be distributed by data communication through the Internet or an intranet. The defective vehicle management program may be used via a network via a cloud service such as an application service provider (ASP) or a software as a service (SaaS).

  The manufacturer computer 1 stores a recall management table shown in FIG. FIG. 5 is an explanatory diagram of the recall management table. The recall management table contains information on recalls reported by automobile manufacturers. More specifically, when an automobile manufacturer finds a defect that causes a recall in a vehicle manufactured in-house, the automobile manufacturer reports the recall to a predetermined organization (for example, the Ministry of Land, Infrastructure, Transport and Tourism). Thereafter, the automobile manufacturer (strictly speaking, an employee of the automobile manufacturer) operates the maker computer 1 and inputs information on the notified recall. Then, the input information is stored in the manufacturer computer 1 as a recall management table.

The information recorded in the recall management table will be described with reference to FIG. 5. The recall management table shows the contents of defects that cause the notified recall (that is, the contents of the recall) and the notified recall. A number to be allocated (that is, a recall notification number), a chassis number of a vehicle corresponding to the recall target vehicle, and a name of a repair part used for repairing the recall target vehicle are recorded. In addition, the recall management table further includes the vehicle number of the vehicle that has not been repaired for the defect that is the cause of the recall among the recall target vehicles (that is, the vehicle number that has not been repaired). Here, the recall notification number and the unrefurbished chassis number correspond to the identification information of the recall target vehicle.
Note that the information recorded in the recall management table is not limited to the above information, and may include information other than the above information.

  The recall management table is to be updated sequentially. Specifically, when the number of vehicles that have not been repaired is reduced among recalled vehicles (that is, when the repair of a certain recalled vehicle is completed), the vehicle number of the vehicle is deleted from the number of vehicles that have not been repaired. The recall management table is updated.

  The maintenance shop computer 2 is a computer used to manage information about customers of the automobile maintenance shop (customer information, that is, information about car owners) and information on vehicles owned by the customer (customer vehicle information). More specifically, when a new customer comes to the store, an employee of the maintenance shop inputs customer information about the customer and customer vehicle information about the customer's vehicle. The maintenance shop computer 2 stores the inputted customer information and customer vehicle information in a database. Hereinafter, a database (that is, a customer management database) constructed in the maintenance shop computer 2 will be described with reference to FIG. FIG. 6 is an explanatory diagram of the customer management database.

In the customer management database, customer name, address, and last visit date are recorded as customer information. In addition, the customer management database includes vehicle vehicle number owned by the customer (corresponding to identification information) and presence / absence of warehousing as customer vehicle information. Here, “presence / absence of warehousing” is information indicating whether or not the vehicle is currently warehousing at the maintenance shop. In addition, when the vehicle currently input to the maintenance factory is a recall target vehicle, the current status is further recorded as customer vehicle information.
The information recorded in the customer management database is not limited to the above information, and may include information other than the above information.

  The maintenance shop computer 2 further stores information on the maintenance shop in addition to the above-described customer management database. Examples of the information related to the maintenance factory include the location of the maintenance factory (corresponding to location information), the number of vehicles that can be stored in the maintenance factory, and the equipment that the maintenance factory has.

  The card dealer computer 3 is a computer used for managing information on the recall target vehicle that has been stored in the card dealer (stored vehicle information). More specifically, when a recall target vehicle is received, an employee of the card dealer inputs information related to the vehicle as incoming vehicle information. In addition, when repairs are made to a recalled vehicle that has been received, the card dealer employee checks the status of the response at that time as needed, and the information indicating the status of the response, that is, the current status as the inbound vehicle information. Enter as needed. The card dealer computer 3 stores the inputted warehousing vehicle information as a database. Hereinafter, a database (that is, a warehousing vehicle management database) constructed in the card dealer computer 3 will be described with reference to FIG. FIG. 7 is an explanatory diagram of the incoming vehicle management database.

In the incoming vehicle management database, as the incoming vehicle information, the chassis number (corresponding to the identification information) of the recalled vehicle that has been received, the name and address of the car owner who is the owner of the vehicle, the date of receipt, and the current status Etc. are recorded.
In addition, about the information recorded in the storage vehicle management database, it is not limited to said information, Information other than said information may further be contained.

  The card dealer computer 3 further stores information related to the card dealer in addition to the above-mentioned storage vehicle management database. Information on the card dealer includes, for example, the location of the card dealer (corresponding to location information), the recall repair equipment owned by the card dealer, the number of vehicles that can enter the card dealer, the current number of goods received, the goods received The reservation status, the availability of technical personnel working at the card dealer, regular holidays, the presence or absence of rental cars during warehousing, recall repair results, and the like. Here, the “recall repair record” is information indicating the contents of the recall, the chassis number of the repaired vehicle, the date of completion of the repair, and the like regarding the repair of the recall that has been performed so far by the card dealer.

  The server computer 10 is a computer owned by a business entity that provides services related to defective vehicle management. The server computer 10 communicates with the manufacturer computer 1, the maintenance shop computer 2 and the car dealer computer 3 to transmit / receive data to / from these computers. More specifically, the server computer 10 communicates with the maintenance shop computer 2 and the card dealer computer 3, and acquires information and databases stored in the respective computers. The server computer 10 functions as a storage unit of the present invention, stores information acquired from the maintenance shop computer 2 and the card dealer computer 3, and stores it in a database.

  More specifically, the server computer 10 communicates with the maintenance shop computers 2 of the automobile maintenance shops in various parts of the country, so that the information recorded in the above-mentioned customer management database and the information related to the maintenance factory are obtained. Get separately. Then, the server computer 10 stores the information acquired for each automobile maintenance factory in association with the location (that is, location information) of each automobile maintenance factory. In other words, the server computer 10 includes the location of each automobile maintenance factory, information on customers and customer vehicles managed by each automobile maintenance factory (specifically, the name of the customer, the chassis number of the customer vehicle, etc.) Are stored in association with each other.

  Similarly, the server computer 10 communicates with the card dealer computers 3 of the card dealers located in various parts of the country to acquire the information recorded in the above-mentioned storage vehicle management database and the information related to the card dealer for each card dealer. To do. Then, the server computer 10 stores the information acquired for each card dealer in association with the location of each card dealer (that is, location information). That is, the server computer 10 has information on the location of each card dealer and the recall target vehicle stored in each card dealer (specifically, the chassis number of the received recall target vehicle, the name of the owner, Address, etc.) are stored in association with each other.

  Further, the server computer 10 acquires defect identification information that is information for identifying a recall target vehicle by communicating with a computer (not shown) managed by an organization (for example, the Ministry of Land, Infrastructure, Transport and Tourism) that accepts the recall notification. . Here, the “defect identification information” is a chassis number of a recall target vehicle linked to a recall notification number disclosed on the WEB.

  The server computer 10 communicates with the manufacturer computer 1 to acquire information recorded in the recall management table described above. At this time, the server computer 10 acquires the recall notification number, the unrepaired vehicle number, and the name of the repair part corresponding to the corresponding recall content by recall content. The server computer 10 stores the information acquired for each recall content in a database.

  Furthermore, the server computer 10 stores the number of parts for repair at each store (parts sales company (parts store) and co-sales store). More specifically, the server computer 10 according to the present embodiment stores the number of repair parts in each store in association with the contents of the recall improved by the repair parts. In addition, about the acquisition method of the information which shows the stock quantity of the components for repair in each store, you may acquire by the operator of the server computer 10 manually, or it is not shown in figure managed by each store It may be obtained by communication between the computer and the server computer 10.

  In addition, the server computer 10 generates transmission data in response to a data transmission request from the manufacturer computer 1 and transmits the transmission data to the manufacturer computer 1. More specifically, the server computer 10 receives data for specifying a target area designated on the manufacturer computer 1 side (hereinafter, target area specifying data) from the manufacturer computer 1. Thereafter, the server computer 10 analyzes the received target area specifying data and specifies the target area. After specifying the target area, the server computer 10 extracts the car maintenance factory and the car dealer in which the recall target vehicle is managed from the car maintenance factory and the car dealer in the target area. Furthermore, the server computer 10 reads out the information related to the recall target vehicle managed in the extracted automobile maintenance factory and the information related to the recall target vehicle stored in the extracted card dealer.

  Then, the server computer 10 generates data (hereinafter referred to as screen display data) for displaying the management place display screen P on which the above-described map is drawn based on the read information, and sends the data to the maker computer 1. Send screen display data. Further, the server computer 10 aggregates the number of recall target vehicles existing in the target area, the breakdown by status, and the repair rate and the unrepair rate based on the read information. Then, the server computer 10 generates data for displaying a table indicating the counting result (that is, the first counting table), and transmits the data to the manufacturer computer 1.

  In addition, when the management place display screen P is displayed on the maker computer 1 side and one plot is clicked on the map drawn on the management place display screen P, the place indicated by the plot (specifically, , An automobile maintenance shop or a car dealer) is notified to the server computer 10. The server computer 10 reads the current status of the recall target vehicle managed at the notified location. Then, the server computer 10 generates data (hereinafter, status display data) for displaying the status display window W on which the read current status is posted, and transmits the status display data to the manufacturer computer 1.

  Further, when the server computer 10 receives data indicating the period specified on the maker computer 1 side (hereinafter referred to as specified period data) from the maker computer 1 together with the target area specifying data, the server computer 10 receives the specified period data. The number of recall-target vehicles in the target area, the repair rate, and the non-repair rate are tabulated. Then, the server computer 10 generates data for displaying a table indicating the counting result (that is, the second counting table), and transmits the data to the manufacturer computer 1.

  Further, the server computer 10 reads out the number of unrepaired vehicle units and identifies the number of unreformed vehicles among the recall target vehicles existing in the target area from the unreformed vehicle number. Then, the server computer 10 calculates the necessary number of repair parts based on the number of identified unrefurbished vehicles. Further, the server computer 10 reads the number of repair parts currently in stock at each store in the target area. Then, the server computer 10 calculates the difference between the number of parts to be repaired and the required number, generates data for displaying a table indicating the calculation result (that is, the third tabulation table), and the data Is sent to the manufacturer computer 1.

<< Detailed configuration of manufacturer computer >>
Next, the configuration of the manufacturer computer 1 will be described again from the functional aspect. As shown in FIG. 8, the manufacturer computer 1 includes an input information acquisition unit 21, a target area notification unit 22, a location information acquisition unit 23, a situation information acquisition unit 24, a summary table acquisition unit 25, and a display unit 26. FIG. 8 is a diagram showing the configuration of the manufacturer computer 1 in terms of functions.

  Each of the above-described functional units of the maker computer 1 (that is, the input information acquisition unit 21, the target area notification unit 22, the location information acquisition unit 23, the situation information acquisition unit 24, the tabulation table acquisition unit 25, and the display unit 26) The hardware device which the maker computer 1 has is realized by cooperating with the defective vehicle management program as software. Hereinafter, each functional unit will be described individually.

(Input information acquisition unit 21)
The input information acquisition unit 21 acquires information input by an operator (that is, a user) of the manufacturer computer 1. If it demonstrates concretely, the input information acquisition part 21 will acquire the input information input in order to set an object area. More specifically, the input information acquisition unit 21 acquires input information indicating the center position of the target area and the distance between the center position and the outer edge of the target area as input information for target area setting. . The method for inputting these information is not particularly limited. For example, for example, an input screen may be displayed on the display of the manufacturer computer 1 and the above information may be input through the input screen. . At this time, the location information corresponding to the center position is input for the center position of the target area, and the distance (radius) from the center position is set as the distance between the center position of the target area and the outer edge. A numerical value is input, or a distance corresponding to the drag amount is designated by a drag operation of the mouse.

The input information acquisition unit 21 plots a place on the map drawn on the management place display screen P among the car maintenance shop and the car dealer that manages the recall target vehicle in the target area. Acquire input information for narrowing down (hereinafter, narrowing down information). The refinement information can be set freely, and refinement information for a plurality of items may be set simultaneously. The items of the narrowing down information include, for example, a recall notification number, a chassis number, a current status, a reservation status / vacancy status, presence / absence of rental of a substitute vehicle during warehousing, presence / absence of payment, etc.
In the following description, it is assumed that the narrowing information is not set.

  Furthermore, when the user selects and clicks one plot from the plots on the map drawn on the management site display screen P, the input information acquisition unit 21 acquires information indicating the clicked plot as input information. .

(Target area notification unit 22)
The target area notifying unit 22 generates target area specifying data from the input information for setting the target area among the input information acquired by the input information acquiring unit 21, and transmits the target area specifying data to the server computer 10. . The target area specifying data is data indicating the center position of the target area input by the user and the distance between the center position and the outer edge of the target area.

(Location information acquisition unit 23)
The location information acquisition unit 23 receives screen display data transmitted from the server computer 10. Here, the screen display data will be described. As described above, the screen display data is data for displaying the management place display screen P on which a map is drawn. The map drawn on the management site display screen P is a map indicating the target area specified by the target area specifying data transmitted by the target area notification unit 22. In addition, on the above map, a plot indicating the location of the car maintenance factory and the car dealer where the recall target vehicle is managed at that time among the car maintenance shops and the car dealer in the target area is displayed. In other words, the location information acquisition unit 23 receives the screen display data, so that the location information of the vehicle maintenance shop or the car dealer in the target area among the information stored in the server computer 10, Acquires location information of an automobile maintenance shop or a car dealer associated with a chassis number.

  Further, in the present embodiment, the screen display data includes the location information of the car maintenance shop and the car dealer in which the recall target vehicle is managed in the target area for each content of the defect causing the recall (that is, the recall content). Is shown. In other words, in this embodiment, the location information acquisition unit 23 acquires location information of the automobile maintenance shop and the car dealer in which the recall target vehicle is managed in the target area in association with the recall contents.

  In addition, the image display data includes information indicating the current value of the number of recall target vehicles managed at the location for each of the car maintenance factory and the car dealer where the recall target vehicle is managed in the target area. It is incorporated (see FIG. 1). That is, when the location information acquisition unit 23 acquires the location information of the car maintenance factory and the car dealer in which the recall target vehicle is managed in the target area, the location information acquisition unit 23 is managed at the location indicated by the location information. Location information in which information indicating the number of vehicles is incorporated is acquired.

(Status information acquisition unit 24)
When one of the plots drawn on the management site display screen P is clicked while the management site display screen P is displayed on the display of the maker computer 1, the situation information acquisition unit 24 displays the designated plot specifying data. The specified plot specifying data is generated and transmitted to the server computer 10. The designated plot specifying data is generated based on the information indicating the clicked plot among the input information acquired by the input information acquiring unit 21, and the place indicated by the plot (specifically, an automobile maintenance shop or a car dealer) It is data for specifying.

  When the designated plot specifying data is received by the server computer 10, status display data is generated on the server computer 10 side, and the status display data is transmitted to the manufacturer computer 1. Then, the status information acquisition unit 24 receives the status display data transmitted from the server computer 10. Here, the status display data will be described. As described above, the status display data is data for pop-up displaying the status display window W on the map drawn on the management site display screen P. The status display window W displays the current status of the recall target vehicle managed in the place indicated by the plot clicked on the map (specifically, an automobile maintenance shop or a car dealer). That is, the situation information acquisition unit 24 receives the status display data, and acquires the current status (situation information) of the recall target vehicle managed at the place indicated by the plot clicked on the map.

(Aggregate table acquisition unit 25)
The summary table acquisition unit 25 receives data from the server computer 10 for displaying various summary tables created by the server computer 10. More specifically, the tabulation acquisition unit 25 displays the first tabulation table indicating the number of recall target vehicles in the target area, the breakdown by current status, and the tabulation result regarding the repair rate and the unrepair rate. Data to be received is received from the server computer 10.

  The tabulation acquisition unit 25 also counts the number of recall target vehicles existing in the target area during the period specified by the user, and the repair rate and unrepair rate during the same period (specifically, during the period Data for displaying the second tabulation table indicating the (average value) is received from the server computer 10.

  Further, the tabulation acquisition unit 25 displays a third tabulation table indicating the current number of parts for repair at each store in the target area, the required number of parts for repair, and the difference between the two values. Data is received from the server computer 10. That is, the summary table acquisition unit 25 receives the data for displaying the third summary table, and acquires the third summary table as information indicating the difference between the number of parts for repair and the required number. To do. In this sense, it can be said that the summary table acquisition unit 25 corresponds to the difference information acquisition unit.

(Display unit 26)
The display unit 26 expands various data received from the server computer 10 by the maker computer 1, thereby displaying information indicated by the data on the display of the maker computer 1. If it demonstrates concretely, the display part 26 will expand the screen display data which the location information acquisition part 23 received from the server computer 10, and will display the management place display screen P. FIG. As shown in FIG. 1, a map of the target area specified from the target area setting input information acquired by the input information acquisition unit 21 is drawn on the management location display screen P. Also, on the map, a plot indicating the location of the car maintenance shop and the car dealer where the recall target vehicle is managed at that time among the car maintenance shops and the car dealer in the target area is displayed. In the following, the location of the automobile maintenance factory and the car dealer where the recall target vehicle is managed in the target area will be referred to as the “reservation target vehicle management area”.

  Note that the plot is displayed in a color corresponding to the current status of the recall target vehicle managed at the location indicated by the plot. That is, in this embodiment, when displaying the management location of the recall target vehicle, the display unit 26 displays in a display mode according to the current status of the recall target vehicle managed in the management location.

  In addition, a number indicating the number of recall target vehicles managed at the location indicated by the plot is displayed at the side of the plot. That is, in the present embodiment, the display unit 26 displays the management location of the recall target vehicle together with the number of recall target vehicles managed in the management location.

  In addition, on the map, a boundary position of a region where the distance from the reference position set in the target area is within a predetermined range, that is, a distance gauge T is displayed. That is, when displaying the management location of the recall target vehicle, the display unit 26 specifies a range in which the distance from the reference position is within a predetermined value, and sets the distance gauge T indicating the specified range to the recall target vehicle. Along with the plot showing the management location, it is displayed on the map.

  In the present embodiment, as described above, the screen display data indicates the management location of the recall target vehicle for each recall content. In order to correspond to this, in the present embodiment, when the display unit 26 expands the screen display data and displays the management location of the vehicle to be recalled on the management location display screen P, display according to the recall contents is performed. It has become. The contents will be described in detail below with reference to FIG. In the following description, a case where three recalls have been reported at present (that is, a case where there are three types of recall contents) will be described as a specific example.

  When displaying the management location display screen P, the display unit 26 displays a switching tab Q for screen switching together with the management location display screen P as shown in FIG. This switching tab Q is an example of switching means, and is a tab that is operated by the user (specifically, a click operation) when switching the management location display screen P. A plurality of switching tabs Q (in the case shown in FIG. Three) is displayed. The switching tab Q is attached with character information indicating the contents of the corresponding recall, and in the case shown in FIG. 1, “fuel pump abnormality”, “airbag abnormality”, and “engine abnormality” are displayed in each switching tab Q. It is attached to.

  When one of the plurality of switching tabs Q displayed for each recall content is selected by the user, the display unit 26 displays the management location display screen P for the recall content corresponding to the selected switching tab Q. . The managed land display screen P displayed at this time is a display screen for displaying the managed land of the recall target vehicle having a defect corresponding to the recall content corresponding to the selected switching tab Q. For example, when the “fuel pump abnormality” switching tab Q is selected, the display unit 26 displays a management place display screen P on which the management place of the recall target vehicle corresponding to the fuel pump abnormality is displayed. On the map drawn on the management location display screen P, a plot indicating the management location of the recall target vehicle corresponding to the fuel pump abnormality (specifically, the location of the automobile maintenance shop and the card dealer) is displayed.

  In addition, when another switching tab Q (for example, the switching tab Q of “airbag abnormality”) is clicked, the management location display screen P is switched from the screen that has been displayed so far, and the switching tab Q that has been clicked A transition is made to a screen displaying the management location of the recall target vehicle corresponding to the corresponding recall content. On the map drawn on the management place display screen P, a plot indicating the management place of the recall target vehicle corresponding to the airbag abnormality (specifically, the location of the automobile maintenance shop and the card dealer) is displayed.

  As described above, the display unit 26 of the present embodiment displays the management location of the recall target vehicle in association with the recall contents. As a result, when the user (user) of the defective vehicle management device confirms the management location of the recall target vehicle in the target area, the recall target vehicle corresponding to the recall content is grasped as the management location managed. It becomes easy to do.

  Further, when displaying the management location of the recall target vehicle, the display unit 26 displays the number of recall target vehicles managed in the management location at a position next to the plot indicating the management location. The number displayed at this time is the number of recall target vehicles corresponding to the recall contents corresponding to the switching tab Q selected at that time. For example, when the switching tab Q of “Fuel pump abnormality” is selected, a recall that is managed at the management location corresponding to the plot is located at the side of the plot drawn on the management location display screen P. In the target vehicle, the number of vehicles having “fuel pump abnormality” is displayed.

  As described above, the display unit 26 of the present embodiment displays the management location of the recall target vehicle in the target area in association with the recall contents together with the number of recall target vehicles managed in the management location. . Thereby, when the user (user) of the defective vehicle management apparatus confirms the location of the management place of the recall target vehicle in the target area, the user can check the number of recall target vehicles managed there. It becomes possible. At this time, since the number of units can be confirmed for each recall content, it becomes easy to understand in which management area the recall target person corresponding to the recall content is managed.

  Further, the display unit 26 expands the status display data received by the status information acquisition unit 24 and displays the status display window W on the management location display screen P in a pop-up manner. At this time, the status display window W pop-up is managed at the place (automobile maintenance shop or card dealer) indicated by the clicked plot among the plots on the map drawn on the management site display screen P. The current status of the recalled vehicle is shown.

  As described above, the display unit 26 of the present embodiment displays the current status (restricted recall) acquired (received) by the status information acquisition unit 24 when displaying the management location of the recall target vehicle in the target area. Displayed in association with the status of the defect that caused the problem). As a result, when the user (user) of the defective vehicle management device confirms the location of the management site of the recall target vehicle in the target area, the user also checks the current status of the recall target vehicle managed there. Is possible.

  The display unit 26 expands the data received by the tabulation table acquisition unit 25 and displays the tabulation table indicated by the data. For example, when the tabulation table acquisition unit 25 receives data for displaying the first tabulation table, the display unit 26 displays the number of recall target vehicles existing in the target area, the breakdown by current status, the repair rate, A tabulation table (that is, the first tabulation table) indicating the tabulation result for the unrepaired rate is displayed. In addition, when the summary table acquisition unit 25 receives data for displaying the third summary table, the display unit 26 displays the number of repair parts currently in store in the target area and the need for repair parts. A count table indicating the number and the difference between the two values (that is, a third count table) is displayed.

  The display unit 26 displays each recall table according to the recall contents when displaying various tabulation tables. More specifically, when the display unit 26 displays each of the first tabulation table, the second tabulation table, and the third tabulation table, the recall contents corresponding to the switching tab Q selected at that time. Are displayed in association with each other. For example, when the switching tab Q of “Fuel pump abnormality” is selected, the display unit 26 uses the third totaling table as a third summary table for repair parts used to repair the recall target vehicle of “Fuel pump abnormality”. A tabulation table showing the number of stocks, the required number, and the difference between the two values in the stores in the target area is displayed.

  As described above, the display unit 26 according to the present embodiment displays the third summary table indicating the difference between the number of repair parts in stock and the required number in association with the recall contents. As a result, an automobile manufacturer who is a user of the defective vehicle management device repairs the recall target car managed in the management area in the target area, and uses the displayed third summary table to provide the repair parts. It is possible to confirm whether there is excess or deficiency. In addition, when there are a shortage of repair parts, it is possible to grasp how much repair parts need to be newly procured.

<< Data processing executed by defective vehicle management system >>
Hereinafter, data processing executed in the above-described defective vehicle management system X will be described. Data processing executed in the defective vehicle management system X includes data processing by the server computer 10 and data processing performed by the manufacturer computer 1 being a defective vehicle management device communicating with the server computer 10 (hereinafter, defective vehicle management). Processing). Of these, the vehicle management method of the present invention is employed in the defective vehicle management process. That is, each step constituting the defective vehicle management process corresponds to a component of the vehicle management method of the present invention.

  First, data processing (hereinafter, data acquisition processing) by the server computer 10 will be described. In the data acquisition process, as shown in FIG. 9, the server computer 10 acquires various data and information by communicating with various computers constituting the defective vehicle management system X, and stores the acquired data and the like. It is supposed to be stored in a database. FIG. 9 is a diagram showing the flow of data acquisition processing by the server computer 10.

  More specifically, information on the customer and customer vehicle managed at the automobile maintenance factory and information on the automobile maintenance factory including its location and the like are transmitted from the maintenance factory computer 2 (S001). The server computer 10 stores the above information acquired from the maintenance shop computer 2 and stores it in a database (S002). Since the maintenance factory computer 2 is provided for each automobile maintenance factory, the server computer 10 acquires information about the customer and the customer vehicle for each automobile maintenance factory. Then, the server computer 10 stores the location of each automobile maintenance factory and the information on the customer and customer vehicle managed in each automobile maintenance factory in association with each other.

  In addition, information related to the recall target vehicle (warehousing vehicle) stored in the card dealer and information related to the card dealer including its location and the like are transmitted from the card dealer computer 3 (S003). The server computer 10 stores information on the warehousing vehicle acquired from the card dealer computer 3 and stores it in a database (S004). In addition, since the card dealer computer 3 is provided for every card dealer, the server computer 10 acquires the information regarding a warehousing vehicle for every card dealer. Then, the server computer 10 stores the location of each card dealer and the information related to the warehousing vehicle stored in each card dealer in association with each other.

  Further, defect specifying information for specifying the chassis number (that is, the recall notification number) of the recall target vehicle is transmitted from the computer (not shown) of the organization that receives the recall notification (S005). The server computer 10 stores the defect specifying information acquired from the computer (S006). In addition, information regarding the recall contents indicating the defect causing the recall and the name of the repair part for the defect is transmitted from the manufacturer computer 1 (S007). The server computer 10 stores information related to the recall contents acquired from the manufacturer computer 1 (S008).

  Furthermore, the server computer 10 acquires information indicating the number of parts in stock for repair at stores (parts sales companies (partial sales stores) and joint sales stores) throughout the country and stores the information (S009).

  The series of steps S001 to S009 described above is performed periodically (for example, every several hours, every day, every few days, every week, or every month). Thereby, the data and information stored / accumulated in the server computer 10 are regularly updated.

  Next, the defective vehicle management process will be described. In the defective vehicle management process, as shown in FIGS. 10 and 11, the manufacturer computer 1 transmits / receives data to / from the server computer 10, and finally the location of the recall target vehicle in the target area is displayed on the display of the manufacturer computer 1. Is supposed to be displayed. 10 and 11 are diagrams showing the flow of defective vehicle management processing.

  As shown in FIG. 10, the defective vehicle management process starts when the manufacturer computer 1 acquires input information (S011). The input information acquired in step S011 is information input by the operator (ie, user) of the manufacturer computer 1 to set the target area, and the center position of the target area, and the center position and the target area. And the distance between the outer edge and the like.

  After acquiring the input information, the manufacturer computer 1 generates target area specifying data based on the input information, and transmits the target area specifying data to the server computer 10 (S012). Upon receiving the target area specifying data from the manufacturer computer 1, the server computer 10 analyzes the target area specifying data and specifies the target area (S013). Thereafter, the server computer 10 is located in the target area from among the car maintenance shops and car dealers whose locations are stored in the server computer 10, and the car maintenance shop and car in which the recall target vehicle is currently managed. The dealer, that is, the management location of the recall target vehicle in the target area is extracted (S014).

  Then, the server computer 10 reads information (vehicle number, current status, etc.) regarding the recall target vehicle managed in the extracted management place (S015). At this time, the server computer 10 specifies the recall contents corresponding to the recall target vehicle managed in the management place in the target area based on the information about the recall contents acquired from the manufacturer computer 1 in step S008.

  Thereafter, the server computer 10 generates screen display data based on the location information of the management place extracted in step S014 and the information on the recall target vehicle read in step S015, and directs the screen display data to the manufacturer computer 1. (S016). At the same time, the manufacturer computer 1 displays various tabulation tables (that is, the first tabulation table, the second tabulation table, and the third tabulation table) related to the recall target vehicles managed in the target area. Data to be generated is transmitted to the maker computer 1 (S017).

  The manufacturer computer 1 receives the screen display data and display data of various tabulation tables sent from the server computer 10 (S018). The step S018 is a step of acquiring data (location information) indicating the location of the management place of the recall target vehicle existing in the target area, and a step of acquiring a count result regarding the number of recall target vehicles existing in the target area. It corresponds to.

  Then, when the display data received by the manufacturer computer 1 is expanded, the management location display screen P and various tabulation tables are displayed on the display of the manufacturer computer 1 (S019, S020). A map of the target area is drawn on the management location display screen P, and a plot showing the management location of the recall target vehicle in the target area is displayed on the map. The number of recall target vehicles managed in the management location It is displayed with. Each plot is displayed in a color corresponding to the current status of the recall target vehicle managed at the location indicated by each plot.

  The map also displays the boundary position of a region where the distance from the reference position set in the target area is within a predetermined range, that is, a distance gauge T.

  Further, as shown in FIG. 1, a switching tab Q for screen switching is displayed at the lower part of the management location display screen P. In the switching tab Q, the name of the defect causing the recall (that is, character information indicating the content of the recall) is written. On the management location display screen P, the management location of the recall target vehicle corresponding to the recall content corresponding to the switching tab Q currently selected is plotted. Thus, the manufacturer computer 1 displays the management location of the recall target vehicle in the target area indicated by the data received from the server computer 10 in association with the recall contents.

  Then, when the operator of the manufacturer computer 1 clicks (selects) another switching tab Q on the screen (S021), the manufacturer computer 1 displays the management location display screen P in correspondence with the newly selected switching tab Q. Switching (S022). On the management location display screen P after switching, the management locations of recall target vehicles corresponding to the recall contents corresponding to the newly selected switching tab Q are displayed in a plot.

  When the operator of the manufacturer computer 1 clicks (designates) any one plot on the screen (S023), the manufacturer computer 1 generates designated plot specifying data that is data for specifying the designated plot. Then, the designated plot specifying data is transmitted to the server computer 10 (S024). When the server computer 10 receives the designated plot specifying data, the server computer 10 specifies a management place (specifically, an automobile maintenance shop or a car dealer) indicated by the designated plot. Thereafter, the server computer 10 determines the current status of the recall target vehicle managed at the specified management location based on the stored information (specifically, information acquired from the maintenance shop computer 2 or the car dealer computer 3). Identify status. Then, the server computer 10 generates status display data that is data indicating the identified current status, and transmits the status display data to the manufacturer computer 1.

  The manufacturer computer 1 receives the status display data sent from the server computer 10 (S026). Such step S018 corresponds to a step of acquiring the current status (situation information) of the recall target vehicle managed in the designated management area. When the manufacturer computer 1 expands the status display data, the status display window W is displayed on the display of the manufacturer computer 1 (S027). In this status display window W, the current status of the recall target vehicle managed at the management location indicated by the plot clicked on the map is displayed.

  Here, step S020 will be described again. In this step S020, various summary tables are displayed on the display of the manufacturer computer 1 together with the management place display screen P. Among the displayed summary tables, the third summary table lists the number of repair parts currently in stock at the stores in the target area, the required number of repair parts, and the difference between the two values. Here, the repair part is a repair part used for repairing the recall target vehicle corresponding to the recall content corresponding to the switching tab Q selected at that time. For this reason, when the operator of the manufacturer computer 1 clicks (selects) another switching tab Q on the screen, the manufacturer computer 1 switches the tabulation table to be displayed in correspondence with the newly selected switching tab Q. In the third tabulation after switching, the number of parts in stock, the required number, and both values for the repair parts required to repair the recall target vehicle corresponding to the recall contents corresponding to the newly selected switching tab Q The difference is posted.

  Among the steps of the defective vehicle management process described above, steps S021 to S027 are repeatedly performed until an operation for ending the screen display is performed (S028). Then, the defective vehicle management process ends when the screen display end operation is performed.

<< Other Embodiments >>
Up to this point, the vehicle management apparatus, the vehicle management method, and the computer program for realizing the vehicle management apparatus of the present invention have been described with examples. However, the above embodiment is for facilitating the understanding of the present invention, and does not limit the present invention. That is, the present invention can be changed and improved without departing from the gist thereof, and the present invention includes its equivalents.

  Further, in the above embodiment, the location of the car maintenance shop or the car dealer (maintenance shop) where the recall target vehicle is stored in the target area is displayed as the management place of the recall target vehicle in the target area. . However, the present invention is not limited to this, and the address of the owner (car owner) of the recall target vehicle residing in the target area may be displayed as the management location of the recall target vehicle in the target area.

  Further, in the above-described embodiment, a device (specifically, the server computer 10) different from the vehicle management device functions as a storage unit, and stores location information on automobile maintenance factories and card dealers throughout the country. It was decided. However, the present invention is not limited to this, and the vehicle management apparatus itself may function as a storage unit, and may store location information on automobile maintenance factories and card dealers throughout the country.

  In the above embodiment, the manufacturer computer 1 constitutes the vehicle management apparatus of the present invention. However, the present invention is not limited to this, and any computer other than the manufacturer computer 1, for example, the maintenance shop computer 2, the card dealer computer 3, and the server computer 10 may be used as the vehicle management apparatus of the present invention.

  In the above embodiment, the vehicle management apparatus of the present invention is configured by one maker computer 1, but the present invention is not limited to this. The vehicle management apparatus of the present invention may be configured by a plurality of computers.

  In the above embodiment, the switching tab Q is displayed as the switching means operated by the user when the management place display screen P is switched. However, the present invention is not limited to this. As the switching means, for example, a drop-down list or a pull-down list may be displayed.

  In the above-described embodiment, a defective vehicle management device that manages a vehicle having a defect has been described as an example of the vehicle management device. However, the present invention is not limited to this, and the vehicle management apparatus of the present invention aims to improve merchandise and quality for improvement measures or service campaigns voluntarily performed by automobile manufacturers (for reasons different from recalls and improvement measures). It may be used for the purpose of managing vehicles that are being refurbished or repaired for the purpose.

DESCRIPTION OF SYMBOLS 1 Manufacturer computer 2 Maintenance shop computer 3 Card dealer computer 10 Server computer 21 Input information acquisition part 22 Target area notification part 23 Location information acquisition part 24 Situation information acquisition part 25 Total table acquisition part (difference information acquisition part)
26 Display P Managed land display screen (display screen)
Q switching tab (switching means)
T Distance gauge W Status display window X Defective vehicle management system

Claims (10)

Of the location information stored in the storage unit storing the location information of the management location for managing the vehicle and the vehicle identification information managed at the management location in association with each other, the location information is within the target area. A location information acquisition unit for acquiring the location information of the management location associated with the identification information of the vehicle to be repaired or repaired, the location information of the management location;
A display unit that displays the management location of the vehicle to be repaired or repaired in the target area indicated by the location information acquired by the location information acquiring unit in association with the content of the cause of the repair or repair When,
A vehicle management apparatus comprising: The vehicle to be repaired or repaired is a vehicle having a defect that causes recall,
The location information acquisition unit obtains the vehicle having the defect managed in the management location indicated by the location information when acquiring the location information of the management location of the vehicle having the defect in the target area. The location information in which information indicating the number of vehicles is embedded is acquired,
The display unit is configured to manage the management location of the vehicle having the defect in the target area indicated by the location information acquired by the location information acquisition unit, and the vehicle having the defect managed at the management location. The vehicle management apparatus according to claim 1, wherein the vehicle management apparatus displays the number of units in association with the content of the defect. The vehicle to be repaired or repaired is a vehicle having a defect that causes recall,
When the display unit displays the management place of the vehicle having the defect in the target area indicated by the location information acquired by the location information acquisition unit, from the reference position set in the target area. An area having a predetermined distance is specified, and the specified area is displayed on a map indicating the target area together with the management place of the vehicle having the defect in the target area. The vehicle management device according to 1 or 2. The vehicle to be repaired or repaired is a vehicle having a defect that causes recall,
The display unit displays a display screen for displaying the management place of the vehicle having the defect in the target area, and switching means for switching the display screen,
A plurality of the switching means are displayed for each defect content,
When one of a plurality of the switching means is selected, the display unit displays the display screen for displaying the management location of the vehicle having the defect corresponding to the selected switching means. The vehicle management apparatus according to any one of claims 1 to 3, wherein The vehicle to be repaired or repaired is a vehicle having a defect that causes recall,
About the vehicle having the defect managed in the management area in the target area, has a status information acquisition unit that acquires status information indicating a handling status for the defect,
The display unit indicates the management location of the vehicle having the defect in the target area indicated by the location information acquired by the location information acquisition unit, as indicated by the status information acquired by the status information acquisition unit. The vehicle management apparatus according to any one of claims 1 to 4, wherein the vehicle management apparatus is displayed in association with the handling status of a vehicle having a defect. The vehicle to be repaired or repaired is a vehicle having a defect that causes recall,
In the store in the target area, the number of repair parts used for repairing the vehicle having the defect, and the number of vehicles having the defect managed in the management area in the target area A difference information acquisition unit for acquiring difference information indicating a difference between the required number of repair parts determined according to the
The vehicle management apparatus according to claim 1, wherein the display unit displays the difference indicated by the difference information in association with the content of the defect. An input information acquisition unit for acquiring input information input to set the target area;
The input information acquisition unit acquires the input information indicating a center position of the target area and a distance between the center position and an outer edge of the target area. The vehicle management apparatus according to any one of the above. The vehicle to be repaired or repaired is a vehicle having a defect that causes recall,
The storage unit stores the location information of the maintenance site as the management site,
The location information acquisition unit is the location information of the maintenance site in the target area, and acquires the location information of the maintenance site associated with the identification information of the vehicle having the defect,
The vehicle management according to any one of claims 1 to 7, wherein the display unit displays the maintenance area in the target area indicated by the location information acquired by the location information acquisition unit. apparatus. Of the location information stored in the storage unit storing the location information of the management location for managing the vehicle and the vehicle identification information managed at the management location in association with each other, the location information is within the target area. The location information of the management location, wherein the computer acquires the location information of the management location associated with the identification information of the vehicle to be repaired or repaired,
The vehicle displays the management location of the vehicle to be repaired or repaired in the target area indicated by the acquired location information in association with the content of the cause of the repair or repair. Management method. A computer program executed by a computer,
Computer
Of the location information stored in the storage unit storing the location information of the management location for managing the vehicle and the vehicle identification information managed at the management location in association with each other, the location information is within the target area. A location information acquisition unit for acquiring the location information of the management location associated with the identification information of the vehicle to be repaired or repaired, the location information of the management location;
A display unit that displays the management location of the vehicle to be repaired or repaired in the target area indicated by the location information acquired by the location information acquiring unit in association with the content of the cause of the repair or repair When,
A computer program for causing a vehicle management apparatus to function.

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