JP2017215822A - Locker operational system and locker operational method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a locker operational system and a locker operational method capable of efficiently operating a locker by making it possible to make a reservation for a locker in use at a time of reserving the locker.SOLUTION: Locker operational information includes a locker time table T2 in which a daily available time of a locker 13 is set by dividing a plurality of utilization time zone in advance and a state of reservation and use in each utilization time zone of the locker 13 is shown. Reservation of the locker 13 according to a locker reservation request can be selected in units of a reservable utilization time zone presented to a receiving user based on the locker time table T2. A reservation server 15 updates the locker time table T2 at a time of occurrence of reservation of the locker 13 and on a regular basis.SELECTED DRAWING: Figure 3

Description

  The present invention relates to a locker operation system and a locker operation method, and more particularly, to a locker operation system and a locker operation method for delivery of luggage.

Examples of conventional techniques related to a locker operation system and a locker operation method include a storage locker selection method and a merchandise sales system using the storage locker disclosed in Patent Document 1. The method for selecting a storage locker in Patent Document 1 is a method for selecting a storage locker in a product sales system that delivers a product according to an order from a customer to the customer via the storage locker.
In this storage locker selection method, a step of accepting an order menu by a customer, a step of determining the amount and / or size of a product included in the order menu, and a storage condition of the determined amount and / or size of the product are determined. And a step of selecting a storage locker capable of storing a product that meets the determined storage condition, and a step of locking the product included in the order menu in the selected storage locker after storage.

  Therefore, the customer can simply place an order from the customer terminal, later go to the storage locker location, settle with cash or card, and unlock the product with the PIN number notified in advance. It becomes possible to get it without going (face-to-face). In other words, by delivering the product through a locker that temporarily stores the purchased product, the delivery location and the receipt time of the product can be freely selected and the purchase price can be settled easily.

JP 2010-176605 A

  However, in Patent Document 1, when reserving a locker, the time for taking out the load is unknown for a locker in use in which a package (product) is already stored, and the user reserves the locker in use. It is not possible. Therefore, for example, in practice, when the user makes a reservation, even if the desired locker becomes available after one hour, the reservation cannot be made at this time. In addition, when all the lockers are in use at the time of making a reservation, the lockers cannot be reserved at all. That is, there is a problem that the user cannot reserve a locker that is in use at the time of reservation of the locker, and as a result, the usage rate of the locker is not improved.

  The present invention has been made in view of the above problems, and an object of the present invention is to provide a locker operation system that enables efficient operation of a locker by enabling reservation of a locker in use at the time of reservation of the locker. And providing locker operation methods.

  In order to solve the above problems, the present invention provides at least one locker having a storage box that can store a load, and a locker management device that manages the operation of the locker based on locker operation information. The locker management device includes: an input receiving unit that receives input from a cargo receiving user and a cargo storage user; a storage unit that stores the locker operation information; and a locker reservation request according to a locker reservation request of the cargo receiving user A locker operation system comprising: a locker operation system, wherein the locker operation information includes a locker time table indicating a reservation and a use situation for each use time zone of the locker, and the locker operation information according to the locker reservation request The reservation of the locker is based on the useable time zone in which the reservation is presented to the receiving user based on the locker time table. One can be selected as a unit, the processing unit, and updates the rocker time table generation and for each regular reservation of the locker.

  In the present invention, the usage state including the reservation of the locker for each usage time zone is registered in the locker time table. When a locker is reserved, the available time zone that can be reserved based on the locker time table is displayed in advance on the cargo receiving user terminal, so that the cargo receiving user selects the available usage time zone and reserves the locker. be able to. In addition, since it is possible to make a reservation by selecting the usage time zone as one unit, even if it is a locker in use in the locker time table, a reservation is made if there is no reservation in a usage time zone other than the usage time zone in use. be able to. As a result, the locker can be efficiently operated.

In the locker management system, the processing unit may change a use time zone of the locker that has been reserved in response to a request from the cargo receiving user within a preset time after the locker reservation is confirmed. It is good also as composition which performs.
In this case, the cargo receiving user can change the reserved use time zone within a preset set time, and the convenience of the locker can be improved.

Further, in the locker management system, the use time zone is defined by a deposit start date and time at which a deposit start of a shipment is scheduled and a take out end date and time indicating a deadline for taking out the load, and the processing unit sets the take out end date and time. When the load still exists in the locker, a notification indicating the presence of the load may be transmitted to the loading user terminal.
In this case, even if the storage end time has passed or the load exists in the locker, it is possible to urge the cargo storage user to collect. If the cargo storage user collects the cargo whose storage end time has passed, it is possible to provide a use time zone that can be reserved for the locker after collection, and the locker can be operated more efficiently.

In the locker management system, the processing unit generates locker billing information related to billing according to a usage state of the locker when a predetermined locker billing establishment condition is satisfied, and receives the locker billing information. It is good also as a structure notified to a user.
In this case, when charging according to the usage state of the locker occurs assuming that a preset locker charging establishment condition is satisfied, locker charging information is generated by the processing unit. Therefore, it becomes easy to be aware of the charge burden on the cargo receiving user, and more efficient operation of the locker is promoted by the cargo receiving user.

  The present invention also includes at least one locker having a storage box that enables storage of the load, and a locker management device that manages the operation of the locker based on the locker operation information. A locker operation method for reserving the locker in response to a locker reservation request, wherein the locker management device receives a locker reservation request from a cargo receiving user, and is included in the locker operation information, for each usage period of the locker Presenting the use time zone that can be reserved in response to the locker reservation request to the cargo receiving user based on the locker time table indicating the reservation and usage status of the cargo, and using the usage time zone as a unit from the cargo receiving user Reserving the selected locker, and reserving the locker time table with the locker time table. And having the steps of generating each and regularly updated, the.

  In the present invention, when a locker reservation is made, the receiving user terminal can make a reservation by displaying in advance the use time zone that can be reserved according to the locker reservation request based on the locker time table on the receiving user terminal You can select from various usage hours. In addition, since it is possible to make a reservation by selecting the usage time zone as one unit, even if it is a locker in use in the locker time table, a reservation is made if there is no reservation in the usage time zone after the usage time zone in use can do. As a result, the locker can be efficiently operated.

  ADVANTAGE OF THE INVENTION According to this invention, the locker operation system and locker operation method which enable efficient operation of a locker can be provided by making it possible to reserve the locker in use at the time of reservation of a locker.

It is a lineblock diagram of the locker operation system concerning a 1st embodiment of the present invention. It is a block diagram of the locker server in a locker operation system. It is a block diagram of the reservation server in a locker operation system. It is a figure which shows the various tables contained in locker operation information. It is a flowchart which shows operation | movement from the reservation of a locker to package receipt. It is a figure of the receipt reservation screen in the terminal device of a cargo receipt user. It is a block diagram of the locker operation system which concerns on 2nd Embodiment.

(First embodiment)
Hereinafter, the locker operation system according to the first embodiment will be described with reference to the drawings. This embodiment is a locker operating system for delivering a package using a locker, and a cargo receiving user and a cargo storage user are users. As shown in FIG. 1, a locker operating system 10 of this embodiment includes a terminal device 11 operated by a cargo receiving user U1, a vendor server 12 provided by a vendor as a cargo storage user, a plurality of lockers 13, and lockers. A server 14 and a reservation server 15 are provided.

  As shown in FIG. 1, in the locker operation system 10 of the present embodiment, the cargo receiving user U1 has a terminal device 11 that can be operated, such as a smartphone, a tablet, or a personal computer. The terminal device 11 corresponds to a cargo receiving user terminal, and can communicate with the supplier server 12 via the Internet 16 which is a line communication network. In the present embodiment, only one cargo receiving user U1 is shown, but there are a plurality of cargo receiving users U1 who can use the locker 13.

  In the locker operation system 10 of this embodiment, there are a plurality of traders as cargo storage users. The plurality of vendors are, for example, online shops such as online supermarkets, online rental shops, and the like. A trader server 12A installed at the first trader can communicate with the reservation server 15 via the Internet 16. Similarly, the trader server 12B of the second trader and the trader server 12C of the third trader can communicate with the reservation server 15 via the Internet 16, respectively. The trader servers 12A to 12C correspond to the user terminal for cargo storage. The merchant servers 12 </ b> A to 12 </ b> C provide an order screen on which an order operation can be performed so that an order for product purchase or service provision can be received from the terminal device 11. Further, the trader servers 12A to 12C have a function of receiving an order for product purchase or service provision from the cargo receiving user U1 and inquiring of the reservation status to the reservation server 15 in accordance with the reservation request of the locker 13 of the cargo receiving user U1.

  Although a plurality of traders are cargo storage users, the delivery trader U2 that actually transports the package W to the locker 13 also corresponds to the cargo storage user. The reason is that in this embodiment, the delivery company U2 has received delivery commissions from all the traders who are cargo storage users. Note that the delivery company U2 may only receive the delivery commission of a specific first trader, for example. When the delivery company U2 receives a delivery contract of a specific first trader, there is another delivery trader who receives the delivery contracts of the remaining second trader and third trader. For example, the delivery company U2 carries a terminal device 17 such as a smartphone or a tablet. The terminal device 17 can communicate with the contractor server servers 12 </ b> A to 12 </ b> C via the Internet 16. Accordingly, the terminal device 17 corresponds to a cargo storage user terminal. In the present embodiment, for example, when the cargo receiving user U1 purchases a product as a package W from a first trader, the locker 13 for storing the package W can be reserved. When the reservation of the locker 13 is completed, information related to the reservation locker 13 is notified from the supplier server 12A to the terminal device 17 of the delivery company U2. The reservation of the locker 13 in the present embodiment is to designate and determine a specific use time zone and a specific locker 13 in advance in the locker operation system.

  The locker 13 includes a plurality of storage boxes 21 and a locker control unit 22. The storage box 21 can store the luggage W and has an open / close door (not shown) that can be electrically locked or unlocked. The storage box 21 of the locker 13 is normally locked. Although not shown, the locker control unit 22 includes a touch panel capable of displaying various types of information and inputting information for locking or unlocking the door of the storage box 21. The locker control unit 22 includes control means for executing data processing and programs, memory means for storing data and programs, and communication means for communicating with the locker server 14. The locker control unit 22 is connected to the locker server 14 via a communication line. In addition, the locker 13 includes a stock sensor (not shown) that detects the presence or absence of the load W in the storage box 21. The presence sensor is connected to the rocker control unit 22. Each locker 13A, 13B, 13C has the same configuration. These lockers 13 (13A, 13B, 13C) are installed in, for example, a housing complex.

  The locker server 14 is a server that monitors the usage state of the lockers 13A, 13B, and 13C. As shown in FIG. 2, the locker server 14 includes a locker server processing unit 25, a locker server storage unit 26, and a locker server communication unit 27. The locker server processing unit 25 has functions for executing data processing and programs. The locker server storage unit 26 has a function of storing various data and programs executed by the locker server processing unit 25. The locker server communication unit 27 has a function of communicating with the reservation server 15 via the Internet 16 in addition to a function of communicating with the locker control unit 22 of each locker 13.

  The reservation server 15 is a server that manages a use state including reservations of the lockers 13A, 13B, and 13C. As illustrated in FIG. 3, the reservation server 15 includes a reservation server processing unit 31, a reservation server storage unit 32, and a reservation server communication unit 33. The reservation server processing unit 31 corresponds to a processing unit and has a function of executing data processing and a program. The reservation server storage unit 32 corresponds to a storage unit and has a function of storing various data and programs executed by the reservation server processing unit 31. The reservation server communication unit 33 has a function of communicating with the locker server 14 via the Internet 19, and inputs from the terminal device 11, the trader server 12, the locker server 14, and the delivery trader U 2 of the terminal device 17 of the cargo receiving user U 1. This corresponds to an input receiving unit that receives.

  In the reservation server storage unit 32, in addition to a locker operation program for managing the operation of the locker 13 including reservation of the locker 13 and use of the locker 13, there is a charging program for charging the cargo receiving user U1 according to the usage status of the locker 13. Stored. The locker operation program and the billing program are executed by the reservation server processing unit 31. The reservation procedure for the locker 13 and the locker charging establishment condition which is a condition for generating the charging will be described later.

  In the present embodiment, the locker server 14 and the reservation server 15 constitute a locker management device. The locker server 14 and the reservation server 15 manage the operation of the locker 13 including the reservation and use state of the locker 13 based on the locker operation information. As shown in FIG. 4, the locker operation information includes locker management information F1, locker configuration information F2, box allocation information F3, delivery company information F4, locker usage information F5, and locker reservation information F6. Accordingly, the locker management information F1, locker configuration information F2, box allocation information F3, delivery agent information F4, locker usage information F5, and locker reservation information F6 correspond to locker operation information for operating the lockers 13A to 13C. In addition, although not shown in FIG. 4, the article information of the information regarding the article (package W) is included in the locker operation information.

  The locker management information F1 is data in a table format having a locker number (row), a locker installation location (row), and the like. The locker number is a serial number set for each of the lockers 13A to 13C. The box number (BOX number) is a serial number set in the storage box 21 for each locker 13A to 13C. The locker management information F1 is registered in advance.

  The locker configuration information F2 is data in a table format having a locker number (row), a box number (row), a storage box size (row), and the like. The storage box size is the size (width, height, depth) of the storage box. The locker configuration information F2 is registered in advance.

  The box allocation information F3 is data in a table format having a locker number (column), a box number (column), a supplier code (column), and the like. The trader code is a code indicating a delivery trader that can be deposited in the locker 13. The box assignment information F3 is registered in advance.

  The delivery company information F4 is data in a table format having a company code (column), a company name (column), a person in charge name (column), a company PW (column), and the like. The name of the delivery company is the name of the delivery company. The name of the person in charge of delivery is the name of the delivery person who performs delivery. The trader PW is a password provided to each delivery trader from the first trader to the third trader, and is used at the time of authentication when depositing the package W. Delivery company information F4 is registered in advance.

  Locker usage information F5 includes locker number (row), box number (row), usage ID (row), box status (row), vendor code (row), vendor PW (row), deposit date and time (row), take-out It is data in a table format having date and time (column), loading / unloading PW (column), article code (column), and the like. The use ID is a code for distinguishing use of the locker 13 from reservation. The box status indicates the state of the storage box 21 (in use, empty) and is acquired from the locker 13. The deposit date and time is the date and time when the luggage W was actually deposited in the locker 13 and is acquired from the locker 13. The take-out date and time is the date and time when the luggage W is actually taken out from the locker 13 and is acquired from the locker 13. The unloading / unloading PW is a password used when depositing the package W or when the package receiving user U1 retrieves the package W. The article code is a code for identifying the package W. The loading / unloading PW is acquired by generating the locker reservation information F6.

  Locker reservation information F6 includes locker number (column), box number (column), usage ID (column), supplier code (column), deposit start date and time (column), deposit end date and time (column), and withdrawal start date and time (column). , Data in a table format having an extraction end date / time (column), an unloading / unloading PW (column), an article code (column), and the like. The deposit start date and time is the start date and time at which authentication by the delivery company U2 using the loading / unloading PW becomes possible. The deposit end date / time is an end date / time indicating a deposit due date when authentication by the delivery company U2 using the loading / unloading PW is impossible. The take-out start date and time is a start date and time when the cargo receiving user U1 can take out the package W using the unloading / unloading PW, and the take-out end date and time is when the load receiving user U1 takes out the package W using the unloading / loading PW. This is the end date and time indicating the extraction deadline that is impossible. The extraction start date and time and the extraction end date and time are acquired by generating the locker reservation information F6 in the reservation process of the locker 13.

  The deposit start date and time included in the locker reservation information F6 is set at a time earlier than the corresponding use time zone, because the delivery company U2 deposits the package W into the locker 13 by the use time zone. Further, the deposit end date / time is set to a time that is past the withdrawal end date / time and earlier than the next use time zone. The reason is that the delivery company U2 collects the package W that is not taken out of the locker 13 even after the take-out end date and time.

  The locker usage table T <b> 1 illustrated in FIG. 2 is an example of table format data stored in the locker server storage unit 26. The locker usage table T1 is generated based on the locker usage information F5. The locker use table T1 is prepared for each of the lockers 13A to 13C. The locker usage table T1 has a box number (column) and a box status (column). In the locker server 14, the locker usage table T1 is updated periodically (for example, every 30 minutes) so that the usage states of the lockers 13A to 13C are reflected. Specifically, the locker server processing unit 25 confirms the states of the lockers 13A to 13C at preset times (for example, 15 minutes per hour and 45 minutes per hour), and uses the confirmed use states of the lockers 13A to 13C. It is updated by reflecting in the table T1. The updated locker usage table T <b> 1 is stored in the locker server storage unit 26. The locker server 14 transmits the locker usage table T1 to the reservation server 15 at each update so that the updated locker usage table T1 is reflected in the locker operation information of the reservation server 15. Further, when receiving the locker reservation information F6 generated by the reservation server 15, the locker server 14 transmits the locker reservation information F6 to the reserved locker 13.

  The locker time table T2 illustrated in FIG. 3 is an example of table format data stored in the reservation server storage unit 32. The locker time table T2 is generated based on the locker usage information F5 and the locker reservation information F6. In the locker time table T2, the box status (column) for each usage time period for three days from the second day (N month N day + 2 day) including the box number (column) and the current date (N month N day) is displayed. Have. In the locker time table T2, the daily use time zone of the locker 13 is three time zones (A: 8: 00 to 11:30, B: 12: 00 to 15:30, C: 16: 00 to 19:30). ). For convenience of explanation, in the locker time table T2, the number of storage boxes 21 of the lockers 13A, 13B, and 13C is four (box numbers 1 to 4).

  In the present embodiment, the time zone earlier than the usage time zone A and the time zone (19:30 to 8:00) after the usage time zone C are set as unavailable time zones in which the locker 13 cannot be used. Has been. In addition, between the use time zones A and B (11:30 to 12:00) and between the use time zones B and C (15:30 to 16:00), the use of the locker 13 is impossible for 30 minutes. An unavailable time zone is set. The unavailable time zone of the locker 13 excluding the usage time zones A to C is used for delivery of the luggage W to the locker 13 by the delivery company U2 and collection of the luggage W past the usage time zones A to C. It is a time zone.

  The box status in the locker time table T2 is displayed as “used”, “reserved” and blank. “Use” means that the corresponding storage box 21 is in use in this usage time zone, and “reservation” means that the corresponding storage box 21 is reserved after the current usage time zone. Means. A blank without “use” and “reservation” means that reservation is possible. However, even if the usage time zone including the current time is blank, it cannot be reserved.

  The reservation server 15 periodically updates the locker time table T2 reflecting the use state including reservations of the lockers 13A, 13B, and 13C (for example, every 30 minutes). Specifically, the reservation server 15 updates the locker time table T2 to reflect the locker usage table T1 at preset times (for example, every hour at 00 minutes and every hour at 30 minutes). The reservation server 15 notifies the locker reservation information F6 to the locker server 14 when the locker reservation information F6 is generated. The reservation server 15 notifies the generated locker reservation information F6 earlier by a predetermined time (for example, 30 minutes before the deposit start date and time) than the deposit start date and time. This predetermined time is set in advance in consideration of the time required for delivery by the delivery company U2.

  Next, a procedure for the cargo receiving user U1 to reserve the locker 13 will be described. FIG. 5 is a flowchart from when the cargo receiving user U1 reserves the locker 13 to receive the package W and the use of the locker 13 ends. The cargo receiving user U1 selects and orders a desired product (package W) from a screen for accepting orders for products provided by the trader servers 12A to 12C, and the lockers 13A to 13D that serve as depositees of the ordered product (package W). Specify one of 13C. The merchant server 12 receives information on the selected product order and the information on the designated locker 13 from the terminal device 11 of the cargo receiving user U1 (see step S1).

  For example, when the cargo receiving user U1 orders a product (package W) provided by the first trader and selects one of the lockers 13A to 13C, the trader server 12A sends the locker 13A to the reservation server 15. The box empty information of ˜13C is inquired (see step S2). The reservation server 15 responds to the inquiry of the trader server 12A (see step S3). Specifically, the box empty information responded to the inquiry is the locker time table T2 of the locker 13A. On the terminal device 11 of the cargo receiving user U1, the available use time zone based on the locker time table T2 acquired by the supplier server 12A is displayed (see step S4). The terminal 11 of the cargo receiving user U1 displays a usable time zone for each storage box 21 in the locker 13A according to the reservation request. Incidentally, when all the storage boxes 21 in the locker 13A are in use or reserved, and there is no useable time zone that can be reserved, the available use time based on the locker time table T2 of the locker 13B as the next candidate The band is displayed on the terminal device 11. Further, when there is no reservation available time zone in the locker 13B, a reservation available time zone based on the locker time table T2 of the locker 13C is displayed on the terminal device 11.

  Next, the cargo receiving user U1 who has received the available usage time zone for each storage box 21 in the locker 13A based on the locker time table T2 operates the terminal device 11 to use the desired usage time zone of the locker 13A. Is specified. In the present embodiment, the status of each usage time zone A to C of the storage box 21 is managed by the locker time table T2. For this reason, even if the storage box 21 is in use or reserved, the use time zone other than the use time zone or the use time zone of the reservation is an available use time zone. For example, when the receiving user U1 reserves the usage time zone B of N month N of the locker 13A, if the usage time zone B is designated, the terminal device 11 requests the merchant server 12 to make a box reservation ( (See step S5). Next, a temporary box reservation is requested from the contractor server 12A to the reservation server 15 (see step S6). The reservation server 15 receives a request for provisional box reservation from the trader server 12A, and the N month in the storage box 21 with the box number 2 out of the box numbers 2 and 3 that can be reserved in the use time zone B of N month and N days. N days of use time zone B is provisionally reserved (see step S7). In the reservation of the lockers 13A to 13C, the use time zone can be selected as a unit. For example, in the case of N month N, the storage box 21 with the box number 2 is continuously used in the use time zones B and C. It is also possible to make a reservation.

  The reservation server 15 notifies the contractor server 12A that the provisional reservation has been completed (see step S8). Upon receipt of the provisional reservation completion notification, the vendor server 12A notifies the terminal device 11 of a payment request (see step S9). The cargo receiving user U1 operates the terminal device 11 to perform payment processing for the payment request (see step S10). When the payment processing is completed, reservation confirmation is notified from the contractor server 12A to the reservation server 15 (see step S11). Reservation server 15 receives the notification of reservation confirmation and makes a reservation for the use time zone of the provisional reservation to generate locker reservation information F6 (see step S12). After the payment process is completed, a receipt reservation screen is displayed on the terminal device 11 as shown in FIG. On the receipt reservation screen, the order item (XXXXX) and the settlement amount (XXX Yen) are displayed as items for the product order, and the locker (13A), box number (2 ), The reception date and time (N month N day, 12: 00-15: 30) that is the usage time zone B of N month N is displayed. The payment amount is the payment amount for the ordered item, not the locker usage fee.

  The reservation server 15 notifies the trader server 12 of the loading / unloading PW (see step S13). Furthermore, the reservation server 15 transmits the loading / unloading PW to the locker 13A through the locker server 14 (see step S14). When receiving the loading / unloading PW, the locker 13A registers the loading / unloading PW (see step S15). In this case, the loading / unloading PW is a password for the delivery company U2 to unlock the storage box 21 in order to deposit the package W in the storage box 21 of the reserved locker 13A with box number 2. Further, the loading / unloading PW in this case is a password for the cargo receiving user U1 to unlock the storage box 21 with the box number 2 of the locker 13A containing the package W.

  Next, the trader server 12A instructs delivery of the package W as a product to the terminal device 17 of the delivery trader U2 (see step S16). At this time, the loading / unloading PW, the deposit start date and time, and the deposit end date and time are notified from the merchant server 12A to the delivery company U2. In addition, the 1st trader who installs trader server 12A and delivery trader U2 can always refer to locker time table T2.

  Delivery company U2 receives the notification from trader server 12A, accepts the ordered item (package W) at the store or distribution center of the first vendor, and delivers package W to locker 13A. The locker control unit 22 of the locker 13A, when information for vendor authentication (a vendor PW, etc.) and a loading / unloading PW are input by the delivery company U2, the information for the vendor authentication (a vendor PW, etc.) and the loading / unloading PW Each is collated (see step S17). The locker control unit 22 of the locker 13A can authenticate the trader, and when the collation of the loading / unloading PW matches, the storage box 21 reserved by the cargo receiving user U1 is unlocked (see step S18). The delivery company U2 deposits the luggage W in the unlocked storage box 21 and locks the storage box 21 containing the luggage W (see step S19).

  After locking the storage box 21 after depositing the luggage W, the locker 13A transmits a notice of completion of depositing the luggage W to the reservation server 15 (see step S20). Reservation server 15 receives the notification of the completion of deposit of luggage W and transmits the notification of completion of deposit of luggage W to trader server 12A (see step S21). The merchant server 12A receives a notification of completion of deposit of the package W and transmits a notification of completion of deposit of the package W and a loading / unloading PW to the cargo receiving user U1 (see step S22).

  The cargo receiving user U1 goes to the locker 13A and inputs the cargo loading / unloading PW in the reserved usage time zone (see step S23). The locker control unit 22 of the locker 13A collates the loading / unloading PW input by the cargo receiving user U1 with the loading / unloading PW transmitted from the reservation server 15, and opens the storage box 21 if the loading / unloading PW matches. Lock (see step S24).

  The cargo receiving user U1 takes out the cargo W from the unlocked storage box 21 (step S25). When the luggage W is taken out from the storage box 21, the locker 13A transmits a notice of completion of taking out the luggage W to the reservation server 15 (see step S26). In the reservation server 15, the locker 13A receives a notification of the completion of the removal of the package W, and the locker 13A transmits a notification of the completion of the extraction of the package W to the trader server 12A (see step S27). After the luggage W is taken out from the storage box 21, when the door of the storage box 21 is closed, the locker 13 </ b> A locks the storage box 21.

  Thus, the locker operation method of the present embodiment is based on the locker time table T2 based on the locker reservation request received from the terminal device 11 of the cargo receiving user U1 and the locker reservation request. And a step of displaying on the terminal device 11 a useable time zone that can be reserved according to the reservation request. Furthermore, the locker operating method of the present embodiment includes a step of making a reservation for the locker 13 by selecting the use time zone from the terminal device 11 as a unit, and a locker time table T2 for each occurrence of the reservation of the locker 13 and periodically ( Updating at a preset time).

  In the present embodiment, the cargo receiving user U1 can change the reserved use time zone if the reservation change time is a predetermined time before the deposit start date and time. That is, within the set time set in advance after the reservation of the locker 13 is confirmed, it is possible to change the reserved use time zone according to the request of the cargo receiving user U1. The reservation changeable time is set in consideration of the deposit start date and time and the time required for delivery to the locker 13 of the delivery company U2. The change of the reservation of the locker 13 is a change of the use time zone of the locker 13. The reservation server 15 makes it impossible to change the reservation of the locker 13 after the reservation changeable time has elapsed. When the reservation is changed, the reservation server 15 updates and registers the locker time table T2 with the change of the reservation. The locker usage table T1 is updated with the update of the locker time table T2.

  Next, a case will be described in which the cargo receiving user U1 has not taken out the package W even after the usage time period selected at the time of reservation has passed. For example, a case will be described in which the package W ordered by the supplier server 12A is not taken out even when the fourth storage box 21 of the locker 13A has passed the withdrawal end date / time of the usage time zone B on N / N. If the package W is not taken out even after the withdrawal end date and time of the usage time zone B, the updated locker usage table T1 of the locker server 14 recognizes that the package W has not been taken out. Then, the reservation server 15 recognizes that the package W has not been taken out by updating the locker time table T2.

  Therefore, the reservation server 15 notifies the trader server 12A that the package W has not been taken out from the storage box 21. In response to the notification from the reservation server 15, the merchant server 12 </ b> A notifies the terminal device 17 of the delivery company U <b> 2 of an instruction for collecting the package W. Upon receipt of the instruction, the delivery company U2 collects the package. In this case, the delivery company U2 inputs the loading / unloading PW used at the time of depositing into the locker 13A to unlock the storage box 21.

  When the package W is collected from the storage box 21, the locker 13 </ b> A transmits a notification of collection completion of the package W to the reservation server 15. In the reservation server 15, the locker 13A receives a notification of completion of collection of the package W, and the locker 13A transmits a notification of completion of collection of the package W to the trader server 12A. Further, the trader server 12A transmits a notification for prompting re-reservation of the locker to the terminal device 11 of the cargo receiving user U1. When the cargo receiving user U1 receives a notification prompting re-reservation and re-reserves the locker 13 via the terminal device 11, the re-reservation procedure of the locker 13 is basically performed according to a series of steps S1 to S12. With the re-reservation of the locker 13, the cargo receiving user U <b> 1 is charged as satisfying a predetermined locker charging establishment condition, and the locker charging information is generated by the reservation server 15. The billing program is executed by the collection of the package W and the re-reservation of the locker 13, and the billing user U1 is charged based on the use of the locker.

According to the locker operation system 10 and the locker operation method of the present embodiment, the following operational effects are obtained.
(1) The usage time that can be used in one day for the lockers 13A to 13C is divided and set in advance into a plurality of usage time zones A to C. In the locker time table T2, a usage state including a reservation of the locker 13 for each usage time zone is registered. When the locker 13 is reserved, the available time zone that can be reserved based on the locker time table T2 is displayed in advance on the terminal device 11 of the load receiving user U1, so that the load receiving user U1 can set the available time zone that can be reserved. You can select and reserve the locker 13A. In addition, since the usage time zone can be selected and reserved as a unit, even if the storage box 21 is in use in the locker time table T2, if there is no reservation in a usage time zone other than the usage time zone in use. You can make a reservation. As a result, the locker 13 can be efficiently operated. Further, since the use of the lockers 13A to 13C is determined for each use time zone, the cargo receiving user U1 who has reserved the lockers 13A to 13C needs to go to pick up the baggage W by the end time of picking up. Even if the item is not taken out, the cargo storage user U2 collects the package W. Thus, since the extraction end time is set when the lockers 13A to 13C are used, the locker 13 can be efficiently operated.

(2) The cargo receiving user U1 can change the usage time zone of the locker 13 according to the request of the cargo receiving user U1 until the reservation changeable time a predetermined time before the deposit start date and time. That is, if it is within the preset set time, the reserved use time slot | zone can be changed and the convenience of the locker 13 can be improved.

(3) The use time zone is defined by the take-out start date and time when the package W can be received and the take-out end date and time indicating the time limit for receiving the package W. The reservation server 15 transmits a notification that the package W has not been taken out to the trader server 12 when the baggage W exists in the storage box 21 past the take-out end date and time. The reservation server 15 notifies the merchant server 12 that the parcel W has not been taken out even if the baggage W exists in the storage box 21 even after the withdrawal end time has passed. Recovery can be encouraged. If the delivery company U2 collects the baggage W whose take-out end time has passed, it is possible to provide a use time zone that can be reserved in the storage box 21 after collection, and the locker 13 can be operated more efficiently.

(4) The reservation server 15 generates locker billing information related to billing according to the usage status of the locker 13. Specifically, the charging program is executed by satisfying a predetermined locker charging establishment condition due to the collection of the package W and the re-reservation of the locker 13, and charging for the cargo receiving user U1 occurs. When charging according to the usage status of the locker 13 occurs, locker charging information is generated by the reservation server 15. Therefore, it becomes easy to be aware of the charging burden on the cargo receiving user U1, and more efficient operation of the locker 13 is promoted by the cargo receiving user U1 being aware of the charging burden.

(5) An unusable time zone in which the locker 13 cannot be used is set between the plurality of use time zones A to C. For this reason, in addition to being able to deliver the package to the locker 13 by the delivery company U2 before the use time zone A to C, the baggage W that is not taken out after the use time zone is collected together with the delivery of the package W to the locker 13. Can do.

(Second Embodiment)
Next, a locker operation system and a locker operation method according to the second embodiment will be described. This embodiment is different from the first embodiment in that a consignee operates a locker to reserve a locker.

  As shown in FIG. 7, the locker operation system 40 includes a locker 41 including a plurality of storage boxes 42, and a locker management device 43 provided in the locker 41. One locker 41 is used in this embodiment. The storage box 42 is the same as the storage box 21 of the first embodiment. The locker management device 43 includes a locker processing unit 44, a touch panel 45, a storage unit 46, and a printing unit 47. The locker processing unit 44 corresponds to a processing unit and has a function of executing data processing and a program. The touch panel 45 has a function of displaying an input screen and a display screen, and corresponds to an input receiving unit that receives inputs from the cargo receiving user U1 and the cargo storage user U2. The storage unit 46 has a function of storing various data and programs executed by the locker processing unit 44. The printing unit 47 has a printing function for printing the reservation reception slip. The reservation of the locker 41 in the present embodiment means that the locker operating system 40 designates and determines in advance a specific use time zone and a specific storage box 42.

  In the locker operation system 40 of this embodiment, the locker time table T2 included in the locker operation information is stored in the storage unit 46. The useable time zone that can be reserved based on the locker time table T <b> 2 shown in FIG. 7 can be displayed on the touch panel 45 by an operation of the touch panel 45. The locker time table T2 is the same as that in the first embodiment, and the use time zone for three days from the second day (N month N day + 2 day) including the box number (column) and the current date (N month N day). Each box has a status (column). In the locker time table T2, the daily use time zone of the locker 13 is three time zones (A: 8: 00 to 11:30, B: 12: 00 to 15:30, C: 16: 00 to 19:30). ). The locker processing unit 44 updates the locker time table T2 every time a reservation for the locker 41 occurs and periodically (for example, every 30 minutes).

  The cargo storage user U2 of the present embodiment is, for example, a cleaning company, and the cargo receiving user U1 is a user of the cargo storage user U2. This embodiment is an example in which the load receiving user U1 uses the locker 41 to deposit the luggage (clothes to be cleaned) W in the luggage depositing user U2 and deliver the luggage (cleaned clothes) W to the cargo receiving user U1. . In addition, the installation place of the locker 41 is installed near the store of the cargo storage user U2.

  When the cargo receiving user U1 deposits the clothes to be cleaned to the cargo user U2, and operates the touch panel 45 to request the reservation of the locker 41, the available use time zone based on the locker time table T2 is displayed on the touch panel 45. Then, the available use time zone based on the locker time table T2 is presented to the cargo receiving user U1. In other words, the locker processing unit 44 presents the use time zone that can be reserved based on the locker time table T2 to the cargo receiving user U1 based on the locker reservation request. The cargo receiving user U1 operates the touch panel 45 to designate and input a desired use time zone. When a reservation is established by input, locker reservation information is generated. That is, the locker processing unit 44 makes a reservation for the locker 41 selected by the cargo receiving user U1 with the usage time zone as one unit. Based on the locker reservation information, the reserved reservation slip of the reserved locker 41 is printed by the printing unit. Although not shown, the receipt reservation slip includes the name of the package W, the box number, the date and time of receipt, and the loading / unloading PW. In the locker management device 43, the locker time table T2 is updated based on the locker reservation information and registered in the storage unit 46.

  On the other hand, the cargo storage user U2 periodically delivers the package W to the locker 41 and collects the package W that has not been taken out even after the use time zone. The cargo storage user U2 simultaneously delivers and collects the luggage W in accordance with the use time zone, and operates the touch panel 45 to touch the storage box 42 newly reserved based on the locker time table T2 and the use time zone. 45 is displayed. The cargo storage user U2 can grasp the presence / absence of a new reservation by checking the storage box 42 newly reserved based on the locker time table T2 presented on the touch panel 45 and the use time zone thereof. If there is a newly reserved storage box 42, the consignment user U <b> 2 prints the receipt reservation slip by the printing unit 47. In response to a new reservation, the cargo storage user U2 deposits a baggage (cleaned clothing) W to be deposited by the use time zone in the corresponding storage box 42.

  According to the present embodiment, when the cargo receiving user U1 and the cargo depositing user U2 operate the touch panel 45 of the locker 41, the locker 41 can be reserved and the cargo W can be deposited and taken out by the locker time table T2. The present embodiment is a locker operation system and a locker operation method that are easy to use for small businesses because the cargo receiving user U1 and the cargo storage user U2 do not use terminal devices.

  The present invention is not limited to the above-described embodiments including modifications, and various modifications are possible within the scope of the gist of the invention. For example, the following modifications may be made.

In the above first embodiment, a plurality of lockers are provided, and a plurality of storage boxes are provided for each locker, but this is not restrictive. The number of lockers may be one or more. For example, one locker may be used as in the second embodiment. Moreover, the storage box with which a locker is provided should just be 1 or more, and the number of lockers and storage boxes is not specifically limited.
○ In the above embodiment, the lockers are installed in the housing complex, but the installation location of the lockers is not limited to the housing complex. There are no particular restrictions on the location of the locker, and for example, the locker may be installed in a station premises, a commercial facility and its surroundings, or a commuting destination building.
In the first embodiment, the locker server and the reservation server constitute the locker management device, but this is not restrictive. The reservation server may be a locker management device by adding the function of the locker server to the reservation server. In this case, the reservation server as the locker management device and the locker are only required to be communicably connected via the communication network.
In the above embodiment, the reservation possible date in the locker time table is 3 days including the current day, but this is not limited. The number of days that can be reserved is not particularly limited. For example, the number of days that can be reserved may be one week or two days. Alternatively, the day may be removed from the reservation possible date, and the second and later days may be set as the reservation possible dates.
○ In the above-mentioned embodiment, the usage time that can be used on the locker per day is from 8:00 to 19:00, and the usage time that can be used on the locker per day is divided into three usage time zones in advance. This is not the case. The usage time that can be used for one day of the locker may be, for example, 24 hours, and the number of usage time zones is not limited to three but may be more than one.
In the above-described embodiment, an unusable time zone in which the locker cannot be used for at least 30 minutes is set before and after the use time zone, but the time in the unavailable time zone is not limited to 30 minutes. The time in the unavailable time zone is set in consideration of the time required for delivery and collection of the luggage of the cargo storage user. Accordingly, the unavailable time zone may be 60 minutes, for example. When a plurality of lockers are provided, the time of the unavailable time zone may be different for each locker.
In the above embodiment, it is assumed that one usage time zone is selected and reserved, but this is not restrictive. For example, it is possible to make a reservation over a plurality of continuous use time periods for each storage box of the locker. In this case, any one of the plurality of use time zones is used for delivery of the luggage, and the delivery of the luggage is not actually performed during the other use time zones. For this reason, the locker according to the needs of the cargo receiving user can be used. In addition, even when a specific storage box has already been reserved for multiple usage hours, the date and time when the storage box can be used can be ascertained at the time of reservation. If there is no reservation, you can make a reservation.
In the first embodiment, when the package is collected by the delivery company and the re-reservation by the cargo receiving user is established, the cargo receiving user is charged as satisfying the locker charging establishment condition. The locker billing establishment condition can be freely set. For example, the use of a locker may be simply set as a locker charge establishment condition, or the use of a specific usage time zone may be set as a locker charge establishment condition.

10 Locker Operation System 11 Terminal Device (Receiving User U1)
12 (12A, 12B, 12C) Trader server 13 (13A, 13B, 13C) Locker 14 Locker server 15 Reservation server 16 Internet 17 Terminal device (delivery trader U2)
21 storage box 22 locker control unit 31 reservation server processing unit 32 reservation server storage unit 33 reservation server communication unit 40 locker operation system 41 locker 42 storage box 43 locker management device 44 locker processing unit 45 touch panel 46 storage unit 47 printing unit F1 locker management Information F2 Locker configuration information F3 Box allocation information F4 Delivery company information F5 Locker usage information F6 Locker reservation information T1 Locker usage table T2 Locker time table U1 Delivery user U2 Delivery company, storage user W Luggage

Claims (5)

One or more lockers with storage boxes that allow storage of loads;
A locker management device for managing the operation of the locker based on the locker operation information,
The locker management device
An input receiving unit for receiving input from a cargo receiving user and a cargo storage user;
A storage unit for storing the locker operation information;
A locker operating system comprising a processing unit that reserves the locker according to a locker reservation request of the cargo receiving user,
The locker operation information includes a locker time table indicating reservation and usage status for each use time zone of the locker,
The reservation of the locker according to the locker reservation request can be selected as a unit of the available use time zone that can be reserved to be presented to the cargo receiving user based on the locker time table,
The processing unit updates the locker time table every time the reservation of the locker occurs and periodically.   The processing unit changes a use time zone of the reserved locker according to a request of the cargo receiving user within a preset time after the reservation of the locker is confirmed. The locker operation system according to 1. The use time zone is defined by a take-out start date and time when a load can be taken out and a take-out end date and time indicating a deadline for taking out the load,
The locker operation system according to claim 1, wherein the processing unit transmits a notification indicating the presence of a load to a load depositing user when a load exists in the locker after the extraction end date and time.   The processing unit generates locker billing information related to billing according to a usage situation of the locker when a preset locker billing establishment condition is satisfied, and notifies the locker billing user of the locker billing information. The locker operation system according to any one of claims 1 to 3. One or more lockers with storage boxes that allow storage of the load;
A locker management device for managing the operation of the locker based on the locker operation information,
A locker operation method for reserving the locker according to a locker reservation request from a receiving user,
The locker management device receiving a locker reservation request from a cargo receiving user;
The step of presenting the use time zone that can be reserved according to the locker reservation request to the receiving user based on a locker time table that is included in the locker operation information and indicates a reservation and usage status for each use time zone of the locker When,
Reserving the locker selected from the receiving user as a unit of the use time zone;
Updating the locker time table every time the locker reservation occurs and periodically.

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