JP2017174395A - System use fee management device and system use fee management method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To achieve both of mitigation in the sense of burden of a hotel system use fee at accommodation and securement of proceeds for a provider of a hotel system.SOLUTION: A system use fee management device 100 includes a computation device 104 that sends a terminal 200 of accommodation a proposal notice of guest room stock optimization to assign guest room stock of the accommodation to travel agencies in order of a lower service fee on the basis of a service fee information table 130 of each travel agency carrying out guest room sales for the accommodation which has entered a contract with it and a guest room stock information table 131 at the accommodation, and stores the amount of a prescribed rate of profit of the accommodation in a prescribed period after the transmission in a collection information table 126 as a collection amount of the hotel system use fee for the accommodation.SELECTED DRAWING: Figure 2

Description

  The present invention relates to a system usage fee management apparatus and a system usage fee management method.

  In many accommodation facilities including hotels, so-called hotel systems have been introduced. The hotel system is composed of many systems such as a PMS (Property Management System), a revenue management system, a customer management system, an accounts receivable management system, and a site controller.

  Using such a hotel system, the accommodation facility performs daily business-related processing such as daily sales management and setting of a room sales price at each OTA (Online Travel Agent). Therefore, various techniques for improving the function of the hotel system and improving usability have been proposed.

  For example, when monitoring sales results in real time using information in event data files that record various event data, real-time monitor display that displays the preliminary sales results together with the sales results when the unsettled room is provisionally settled and sold. There has been proposed a facility management system (see Patent Document 1) that has a function, and is limited to a room where a predetermined time has elapsed since the entry time of each room, and is targeted for the temporary sales performance.

JP-A-11-232559

  There are few cases where accommodation facilities themselves have built and operated all hotel systems. General accommodation facilities use the functions of each system provided by other companies. Therefore, the accommodation facility continues to pay the usage fee of such a system to the company. Since the hotel system is indispensable for the accommodation facility, the usage fee is a cost that is difficult to reduce for the accommodation facility. On the other hand, the system usage fee collected from each accommodation facility is an important source of revenue for companies that provide hotel systems. Therefore, it is not possible to easily revise the fee.

  SUMMARY OF THE INVENTION An object of the present invention is to provide a technology that can both reduce the burden of hotel system usage fees at accommodation facilities and ensure profits at a hotel system provider.

  The system usage fee management apparatus of the present invention that solves the above problems is based on the fee information of each travel agent acting as a guest room sales contracted by the accommodation facility and the room inventory information of the accommodation facility. Sends a room inventory optimization proposal to the travel agency to distribute the room inventory to the travel agency in ascending order of fees, and sends it to the terminal of the accommodation facility. And a computing device for storing the minutes in a storage device as a collection amount of a hotel system usage fee for the accommodation facility.

  Further, the system usage fee management method of the present invention is based on the fee information of each travel agent acting as a guest room sales contracted by the accommodation facility and the room inventory information at the accommodation facility. Sends a notification of room inventory optimization proposal to the travel agency to distribute the room inventory of the facility to the travel agent in ascending order of fees, to the terminal of the accommodation facility, and the amount of profit raised by the accommodation facility during the predetermined period after the transmission A process of storing a predetermined ratio in a storage device as a collection amount of a hotel system usage fee for the accommodation facility is executed.

  According to the present invention, it is possible to achieve both a reduction in the burden of the hotel system usage fee at the accommodation facility and the securing of profits at the hotel system provider.

It is a network block diagram containing the system usage fee management apparatus in this embodiment. It is a figure which shows the hardware structural example of the system usage fee management apparatus in this embodiment. It is a figure which shows the structural example of the sales information table in this embodiment. It is a figure which shows the structural example of the collection information table in this embodiment. It is a figure which shows the structural example of the collection ratio table in this embodiment. It is a figure which shows the structural example of the reference | standard table in this embodiment. It is a figure which shows the structural example of the sales forecast amount table in this embodiment. It is a figure which shows the structural example of the fee information table in this embodiment. It is a figure which shows the structural example of the guest room inventory information table in this embodiment. It is a figure which shows the structural example of the cost information table in this embodiment. It is a figure which shows the structural example of the support performance table in this embodiment. It is a figure which shows the example 1 of a flow of the system usage fee management method in this embodiment. It is a figure which shows the example 2 of a flow of the system usage fee management method in this embodiment. It is a figure which shows the example 3 of a flow of the system usage fee management method in this embodiment. It is a figure which shows the example 4 of a flow of the system usage fee management method in this embodiment. It is a figure which shows the example 5 of a flow of the system usage fee management method in this embodiment. It is a figure which shows the example 6 of a flow of the system usage fee management method in this embodiment. It is a figure which shows the example 7 of a flow of the system usage fee management method in this embodiment.

--- Network configuration ---

  Embodiments of the present invention will be described below in detail with reference to the drawings. FIG. 1 is a diagram illustrating a network configuration example including a system usage fee management apparatus 100 according to the present embodiment. A system usage fee management apparatus 100 shown in FIG. 1 is a computer that enables both a reduction in the burden of a hotel system usage fee at an accommodation facility and a securing of profits at a hotel system provider.

  The system usage fee management apparatus 100 in the present embodiment is connected to the network 10 and is capable of data communication with the accommodation facility terminal 200, the PMS 300, and the site controller 400. Among these, the PMS 300 and the site controller 400 are included in the hotel system 1. However, the hotel system 1 may further include other systems. The configuration of the hotel system 1 shown in FIG. 1 is an example.

  Among these, the accommodation facility terminal 200 is a terminal of an accommodation provider who enjoys providing a hotel system function from a predetermined business operator. In order to sell out the room inventory of the accommodation facility, the accommodation company uses not only its own route such as its own WEB site and telephone reception, but also multiple OTAs (online travel agents) that perform proxy sales on the Internet as sales channels. ing. Accordingly, it is assumed that the accommodation facility entrusts the room inventory of the self-accommodation facility to each OTA. Specifically, the accommodation facility terminal 200 is assumed to be a general computer terminal (including a smartphone and a tablet terminal).

  In addition, the above-mentioned accommodation contractor checks the sales status of each OTA under contract at regular intervals, and automatically executes the room inventory adjustment of the corresponding accommodation contractor in response to the sales status of each OTA found by this. A so-called site controller 400 is also used. The system usage fee management apparatus 100 is also connected to the site controller 400 with which each accommodation facility has a contract through the network 10 and can exchange data. The site controller 400 is a server device installed on the network 10 by a predetermined operator.

  The PMS (Property Management System) 300 is an accommodation facility backbone system that performs a series of business processes such as room reservation, room management, and billing in a target accommodation facility. The PMS 300 stores sales, profit, and cost data in the target accommodation facility in accordance with the business process as described above. The PMS 300 is a server device installed on the network 10 by a predetermined operator.

The system usage fee management apparatus 100 according to the present embodiment may further include at least one of the plurality of OTAs, the accommodation facility terminal 200, the PMS 300, and the site controller 400 described above.
--- Hardware configuration example ---

  The hardware configuration of the system usage fee management apparatus 100 is as follows. The system usage fee management apparatus 100 includes a storage device 101 configured by an appropriate nonvolatile storage element such as a hard disk drive, a memory 103 configured by a volatile storage element such as a RAM, and a program 102 held in the storage device 101. And a central processing unit (CPU) 104 (arithmetic unit) that performs various determinations, computations, and control processes, and a communication unit 105 that is connected to the network 10 and performs communication processing with other devices.

  Among these, in addition to the program 102, the storage device 101 includes a sales information table 125, a collection information table 126, a collection ratio table 127, a reference table 128, an estimated sales amount table 129, a fee information table 130, a room inventory information table 131, and A cost information table 132 is stored at least. Details of data configuration examples of these tables 125 to 132 will be described later.

In such a system usage fee management apparatus 100, the arithmetic unit 104 reads out and executes the program 102 stored in the storage device 101 described above to the memory 103, and implements necessary functions. Further, it is assumed that the system usage fee management apparatus 100 can acquire data required for processing in advance in a corresponding table of the storage device 101 and can request and acquire data from the PMS 300 and the site controller 400 as necessary. However, each of these functions may be realized as hardware such as an electronic circuit.
--- Data configuration example ---

  Next, tables used by the system usage fee management apparatus 100 of this embodiment will be described. FIG. 3 shows an example of the sales information table 125 in the present embodiment. The sales information table 125 is a table in which sales information at each accommodation facility is obtained from the PMS 300 and accumulated. The data structure is a collection of records composed of data such as a target period and a sales amount, with an accommodation facility ID that uniquely identifies an accommodation facility as a key.

  FIG. 4 shows an example of the collection information table 126 in the present embodiment. The collection information table 126 is a table storing a collection information table of a hotel system used by each accommodation facility. The data structure is a collection of records including data on the collection amount of the hotel system usage fee using an accommodation facility ID that uniquely identifies an accommodation facility as a key.

  FIG. 5 shows an example of the collection ratio table 127 in the present embodiment. The collection rate table 127 is a table that stores the value of the rate collected as a hotel system usage fee, that is, information on the collection rate, of the sales amount of each accommodation facility during a predetermined period. The data structure is a collection of records including a collection rate value using an accommodation facility ID that uniquely identifies an accommodation facility as a key. In addition, this collection ratio table 127 may store the value of the ratio collected as the hotel system usage fee out of the profit amount in each accommodation facility for a predetermined period, that is, information on the collection ratio from the profit amount.

  In the collection rate table 127, the type and value of the collection rate associated with each accommodation facility may be stored by receiving a designation from the accommodation facility terminal 200 of the accommodation facility. In this case, for example, the system usage fee management apparatus 100 collects the hotel system usage fee collected from the accommodation facility terminal 200 in the past or future sales amount (or profit amount in the predetermined period of the accommodation facility. ) In a fixed collection rate (for example, 3% fixed throughout the year, etc.), or a collection rate that varies according to the increase or decrease in sales over a given period (for example, the most recent month) For every 5% increase in sales from the previous month by 0.1% from the default 3.5%, and every 5% decrease by 0.1% from the default 3.5%) In any case, send information to ask. Of course, the types and values of these collection ratios are examples, and various other types may be adopted.

  The person in charge of the accommodation facility who has browsed this information on the accommodation facility terminal 200 takes into account various circumstances such as the operation status of the own accommodation facility, and the type of collection rate (eg, fixed / variation) and its value (example) : “0.1%” up / down movement for every 5% increase / decrease in sales amount) is designated. Receiving this designation, the accommodation facility terminal 200 notifies the system usage fee management apparatus 100 of the designated content. The system usage fee management apparatus 100 stores the type and value of the collection rate indicated by this designation for the accommodation facility in the collection rate table 127.

  FIG. 6 shows an example of the reference table 128 in the present embodiment. The reference table 128 is a table that stores various reference values used by the system usage fee management apparatus 100 for determination processing. The data structure is a collection of records including reference value information with a reference value ID that uniquely identifies the type of reference value as a key. In the example of FIG. 6, “a reference value related to the total amount collected from the accommodation facility” corresponding to the reference value ID “r001” is shown as an example of the reference value.

  FIG. 7 shows an example of the estimated sales amount table 129 in the present embodiment. The estimated sales amount table 129 is a table that stores information on the estimated total sales amount for a predetermined period in the future at each accommodation facility. The data structure is a collection of records composed of data such as an expected target period and an estimated total sales amount using an accommodation facility ID that uniquely identifies an accommodation facility as a key.

  FIG. 8 shows an example of the fee information table 130 in the present embodiment. The fee information table 130 is a table that stores fee information of OTAs (each travel agent acting as a guest room sales agent) with which each accommodation facility contracts. The data structure is data such as an OTA name, a fee, and a guest room number setting frame (for example, the maximum number of room stocks assigned in a contract for each OTA) using an accommodation facility ID that uniquely identifies each accommodation facility as a key. A collection of records consisting of

  FIG. 9 shows an example of the guest room inventory information table 131 in the present embodiment. The room inventory information table 131 is a table in which information on the room inventory at each accommodation facility is obtained from the site controller 400 and stored. The data structure is a collection of records including information on the number of guest rooms in stock with an accommodation facility ID that uniquely identifies each accommodation facility as a key.

  FIG. 10 shows an example of the cost information table 132 in the present embodiment. The cost information table 132 is a table obtained by accumulating information on the amount of expenses generated (or generated) at each accommodation facility from the PMS 300. The data structure is a collection of records composed of data such as a target period and an expense amount with an accommodation facility ID that uniquely identifies each accommodation facility as a key.

  FIG. 11 shows an example of the support record table 133 in this embodiment. The support performance table 133 shows the performance values of various communications such as telephone calls, e-mails, and chats that are supported by the operator of the hotel system 1 for each accommodation facility.

Is a table obtained from PMS300 and accumulated. The data structure is a collection of records composed of data such as a target period and an expense amount with an accommodation facility ID that uniquely identifies each accommodation facility as a key. Each piece of information stored in the support record table 133 is acquired from the hotel system 1 in which the system usage fee management apparatus 100 executes the support work for the hotel system 1 for each accommodation facility. In a hotel company 1 operating company or the like, a predetermined support person operates a PC or a telephone to respond to an inquiry about a support case from each accommodation facility. Therefore, the hotel system 1 periodically obtains support history information for a predetermined period accumulated in these PCs and telephones and stores it in a predetermined storage device. Further, the hotel system 1 uploads the stored support history information to the system usage fee management apparatus 100 as support performance information periodically or as needed.
--- Functional example ---

  Next, functions provided in the system usage fee management apparatus 100 according to the present embodiment will be described. As described above, the functions described below can be said to be implemented by executing the program 102 provided in the system usage fee management apparatus 100, for example.

  The system usage fee management apparatus 100 receives a request from the accommodation facility terminal 200 at each timing when a predetermined period elapses or receives a request from the accommodation facility terminal 200 for a certain period (eg, the most recent month or A function of reading the value of the sales amount of each accommodation facility or the corresponding accommodation facility for one week or the like as “8 million yen” using the accommodation facility ID as a key.

  In this case, the system usage fee management apparatus 100 extracts the value of the collection rate relating to the accommodation facility from the above-described collection rate table 127 such as “3%” and reads the sales amount “8 million yen” read above. Of these, a function for calculating the amount of the corresponding collection rate “3%”, that is, “240,000 yen”, as the collection amount of the hotel system usage fee for the accommodation facility is provided.

  Note that the system usage fee management apparatus 100 has a rule that the value of the collection rate regarding the accommodation facility read from the collection rate table 127 described above varies according to the increase / decrease in the sales amount over a predetermined period (for example, the most recent month) Every time the sales amount increases by 5% from the previous month, the default increases from 3.5% by 0.1%, and every 5% decreases by 0.1% from the default 3.5%). The sales information table 125 has a function of reading the sales value of each month of the accommodation facility for the last month and the previous month as “12 million yen”, “16 million yen”, and the like. Yes.

  Further, the system usage fee management apparatus 100 in this case calculates the increase / decrease rate of the sales amount for the most recent month and the previous month as (1600-1440) /1600=0.1, that is, an increase of 10%. A function of specifying an increase in the collection rate to be applied next as 0.2% based on the fluctuation rule read from the collection rate table 127 described above is provided.

  In addition, the system usage fee management apparatus 100 calculates the value of the collection rate to be applied this time as 3% + 0.2% = 3.2%, etc., and out of the sales amount “16 million yen” in the most recent month A function of calculating the amount of the corresponding collection rate “3.2%”, that is, “512,000 yen”, as the collection amount of the hotel system usage fee for the accommodation facility is provided.

  Further, the system usage fee management apparatus 100 has a function of storing in the collection information table 126 the value “240,000 yen” or “512,000 yen” calculated as described above in association with the information of the target period. I have. It is preferable that the system usage fee management apparatus 100 notifies the collection amount information stored in the collection information table 126 to, for example, the accommodation facility terminal 200 or a terminal of a hotel system operating company. Alternatively, the system usage fee management apparatus 100 notifies the banking system of the financial institution of a withdrawal request regarding the account of the accommodation facility (a withdrawal request with the collected amount as the withdrawal amount and depositing the corresponding amount into the account of the hotel system operating company). Even so, it is preferable.

  The system usage fee management apparatus 100 determines the total collected amount of the hotel system usage fee collected or collected from the accommodation facility for a predetermined period (eg, the latest 20 days) based on the collection information table 126 as “15 It has a function to calculate “10,000 yen”. This calculation is a process of searching for a record including the above-mentioned predetermined period in the target period from the records of the collection information table 126 using the accommodation facility ID of the accommodation facility as a key, and adding the collection amount indicated by the record. .

  Further, the system usage fee management apparatus 100 determines that the total collected amount “150,000 yen” of the accommodation facility obtained as described above is the reference value (reference value ID “r001” in FIG. 6) determined in the reference table 128. A function to determine whether or not the corresponding reference value is exceeded. However, when the reference value defined in the reference table 128 indicates the value of the collected amount for one month, the amount corresponding to the above-mentioned predetermined period of the amount is used for the determination here. Value. For example, when the reference value for the collected amount for one month is “180,000 yen”, the system usage fee management apparatus 100 sets the reference value for “20 days”, which is a predetermined period, to 18 × 2/3 = 12. Calculated as 10,000 yen.

  In addition, as a result of the above-described determination, the system usage fee management apparatus 100 determines that the total collected value “150,000 yen” exceeds the reference value “120,000 yen”, for example, after the corresponding period. The collection rate value “3%” (default value held in the collection rate table 127) applied to the accommodation facility is reduced by a predetermined amount and stored in the collection rate table 127 of the storage device 101. .

  Here, the system usage fee management apparatus 100 calculates the remaining number of days from the current date to the system usage fee collection date (for example, at the end of every month) as “10 days” when reducing the value of the collection rate. Subsequently, the system usage fee management apparatus 100 sets the total sales amount that the corresponding accommodation facility has given in the past for the remaining period “10 days” for the corresponding period (eg, applicable month, applicable season) as “1.5 million yen” or the like. Calculate or read from the sales information table 125.

  Subsequently, the system usage fee management apparatus 100 has a total collection amount of “150,000 yen” for the last 20 days at the accommodation facility, and a reference value for the collection amount for one month is “180,000 yen”. Therefore, the appropriate amount collected for the remaining 10 days is calculated as 180,000-150,000 yen = "30,000 yen".

  Therefore, the system usage fee management apparatus 100 collects the collected amount to be “30,000 yen” based on the total sales amount “1.5 million yen” (based on the past results) for the “10 days” already requested above. The ratio is specified as 30,000 yen ÷ 1.5 million yen = “0.02”, that is, “2%”. That is, for the next 10 days, the value of the collection rate applied to the accommodation facility is determined as “2%”, which is 1% lower than the default “3%”, and is stored in the collection rate table 127 of the storage device 101. To do. In this way, by controlling the collection rate so that the collection amount does not exceed the reference value, the operator of the accommodation facility that is the user can feel secure that the system usage fee is not collected more than expected. On the other hand, for the hotel system and the system usage fee management apparatus 100, it is possible to reliably collect the system usage fee according to the sales amount at the accommodation facility. Further, for the hotel system and the system usage fee management apparatus 100, it is possible to avoid the refund process for overcharging the accommodation facility and to improve the efficiency and speed according to the reduction of the processing load. .

  The system usage fee management apparatus 100 reads the estimated total sales amount of the accommodation facility for a predetermined period in the future, such as next month, from the estimated sales amount table 129, such as “6 million yen”, and displays the total amount of the accommodation facility. Of the estimated sales amount “6 million yen”, the value of the collection rate at which the amount to be collected is the same as the standard value “180,000 yen” for the collection amount for one month specified in the standard table 128 is 180,000 yen ÷ It has a function to calculate 6 million yen = 0.03, that is, “3%”.

  In addition, the system usage fee management apparatus 100 has a function of storing the collection ratio value calculated in the future predetermined period of the accommodation facility in the collection ratio table 127 of the storage device 101.

  Further, the system usage fee management apparatus 100 sends a proposal notification for optimizing the room inventory that allocates the room inventory of the accommodation facility to OTA in ascending order of the fee based on the fee information table 130 and the room inventory information table 131. A function of transmitting to the terminal 200 is provided.

Further, in this case, the system usage fee management apparatus 100 calculates the profit amount raised by the accommodation facility during the predetermined period after the transmission of the proposal notification described above based on the sales information table 125 and the cost information table 132, and the profit amount Is stored in the collection information table 126 as a collection amount of the hotel system usage fee for the accommodation facility (specified in the collection ratio table 127).
--- Flow example 1 ---

  Hereinafter, the actual procedure of the system usage fee management method in the present embodiment will be described with reference to the drawings. Various operations corresponding to the system usage fee management method described below are realized by programs that the system usage fee management apparatus 100 reads into the memory 103 and executes. These programs are composed of codes for performing various operations described below.

  FIG. 12 is a diagram illustrating a flow example 1 of the system usage fee management method according to the present embodiment. In this case, the system usage fee management apparatus 100 stores in the sales information table 125 at each timing when a predetermined period (in this case, one month) such as the end of every month elapses or upon receiving a request from the accommodation facility terminal 200. “8 million yen” using the accommodation facility ID as a key for the value of the sales amount of each accommodation facility for a certain period (eg, the most recent month or week) or the corresponding accommodation facility indicated by the above request And so on (s100).

  Subsequently, the system usage fee management apparatus 100 extracts the value of the collection rate relating to the accommodation facility from the above-described collection rate table 127 such as “3%” (s101).

  Further, the system usage fee management apparatus 100 reads the amount corresponding to the collection rate “3%” out of the sales amount “8 million yen” read in step s100 described above, and 8 million yen × 0.03 = “24” “10,000 yen” or the like is calculated as the collection amount of the hotel system usage fee for the accommodation facility (s102).

  The system usage fee management apparatus 100 in steps s101 and s102 described above reads the value of the collection rate related to the accommodation facility from the collection rate table 127, and the value fluctuates according to the increase / decrease in the sales amount for a predetermined period. Rules (for example, every 5% increase in sales in the last month increased by 0.1% from the default 3.5%, and every time 5% decreased, the default 3.5% to 0.1 , Etc.), the value of the sales amount for each month of the accommodation facility in the last month and the previous month stored in the sales information table 125 is “12 million yen”, “16 million yen”. "And so on.

  Further, the system usage fee management apparatus 100 in this case calculates the increase / decrease rate of the sales amount for the most recent month and the previous month as (1600-1440) /1600=0.1, that is, an increase of 10%. The increase in the collection rate to be applied next is specified as 0.2% or the like based on the fluctuation rule read from the collection rate table 127 described above.

  In addition, the system usage fee management apparatus 100 calculates the value of the collection rate to be applied this time as 3% + 0.2% = 3.2%, etc., and out of the sales amount “16 million yen” in the most recent month Then, the amount of the corresponding collection rate “3.2%”, that is, “512,000 yen” is calculated as the collection amount of the hotel system usage fee for the accommodation facility.

  Next, the system usage fee management apparatus 100 stores the value “240,000 yen” of the collection amount calculated in step s102 described above in the collection information table 126 in association with information on the target period such as the most recent month (s103). ).

The system usage fee management apparatus 100 notifies the collection amount information stored in the collection information table 126 to, for example, the accommodation facility terminal 200 or the terminal of the hotel system operating company (s104). In addition, the system usage fee management apparatus 100 sends a withdrawal request for the account of the accommodation facility (a withdrawal request with the collected amount as a withdrawal amount and depositing the corresponding amount to the account of the hotel system operating company) The data is generated according to the protocol, and this is notified to the internet banking system operated by the financial institution (s105), and the process is terminated.
--- Flow example 2 ---

  Next, the management process of the collection rate of the hotel system usage fee will be described. FIG. 13 is a diagram illustrating a flow example 2 of the system usage fee management method according to the present embodiment.

  In this case, the system usage fee management apparatus 100 receives a period designation from the accommodation facility terminal 200 at every timing when a predetermined period (in this case, 20 days from the beginning of the month) e.g. Based on the collection information table 126, the total collected amount of the hotel system usage fee collected or collected from each accommodation facility or the accommodation facility indicated by the above-mentioned period designation for the relevant period (hereinafter, the latest 20 days) It is calculated as “150,000 yen” (s200).

  In this calculation, the system usage fee management apparatus 100 searches the collection information table 126 for a record that includes the above-mentioned predetermined period as a target period using the accommodation facility ID of the accommodation facility as a key, and the record indicates This is the process of adding the collected amount.

  Subsequently, the system usage fee management apparatus 100 determines that the total collected amount “150,000 yen” for the last 20 days in the accommodation facility obtained in step s200 is the reference value determined in the reference table 128 (the reference value in FIG. 6). It is determined whether or not the reference value corresponding to the ID “r001” is exceeded (s201).

  However, when the reference value defined in the reference table 128 indicates the value of the collected amount for one month instead of the target period of 20 days, the amount corresponding to the above-mentioned predetermined period of the amount is The reference value used for the determination here. For example, when the reference value for the collected amount for one month is “180,000 yen”, the system usage fee management apparatus 100 sets the reference value for “20 days”, which is a predetermined period, to 18 × 2/3 = 12. Calculated as 10,000 yen.

  Next, as a result of the above determination, the system usage fee management apparatus 100 determines that the total collected value “150,000 yen” exceeds, for example, the reference value “120,000 yen” (s201: y ) For example, the remaining number of days from the current date to the date of system usage fee collection (eg, at the end of every month) is calculated as “10 days” (s202). On the other hand, if it is determined as a result of the above determination that the value of the total collected amount does not exceed the reference value (s201: n), the system usage fee management apparatus 100 ends the flow.

  Subsequently, the system usage fee management apparatus 100 sets the total sales amount that the corresponding accommodation facility has given in the past for the remaining period “10 days” for the corresponding period (eg, applicable month, applicable season) as “1.5 million yen” or the like. Calculation or reading from the sales information table 125 (s203).

  Next, the system usage fee management apparatus 100 has a total collection amount of “150,000 yen” for the last 20 days at the accommodation facility, and a reference value for the collection amount for one month is “180,000 yen”. Therefore, the appropriate amount collected for the remaining 10 days is calculated as 180,000-150,000 yen = “30,000 yen” (s204).

  Therefore, the system usage fee management apparatus 100 sets the collection amount to be collected based on the total sales amount “1.5 million yen” (based on past results) for “10 days” already obtained in the above step s203 as “30,000 yen”. Accordingly, the collection rate is specified as 30,000 yen ÷ 1.5 million yen = “0.02”, that is, “2%” (s205). That is, the system usage fee management apparatus 100 determines the value of the collection rate to be applied to the accommodation facility for 10 days from the current date as “2%”, which is 1% lower than the default “3%”.

  Next, the system usage fee management apparatus 100 stores in the collection ratio table 127 of the storage device 101 the value “2%” of the collection ratio that is specified in the above step s205 and is applied to the accommodation facility after the corresponding period ( s206), the process ends.

In this way, by controlling the collection rate so that the collection amount does not exceed the reference value, the operator of the accommodation facility that is the user can feel secure that the system usage fee is not collected more than expected. On the other hand, for the hotel system and the system usage fee management apparatus 100, it is possible to reliably collect the system usage fee according to the sales amount at the accommodation facility. Further, for the hotel system and the system usage fee management apparatus 100, it is possible to avoid the refund process for overcharging the accommodation facility and to improve the efficiency and speed according to the reduction of the processing load. .
--- Flow example 3 ---

  Next, other management processing of the collection rate of the hotel system usage fee will be described. FIG. 14 is a diagram showing a flow example 3 of the system usage fee management method according to the present embodiment.

  In this case, the system usage fee management apparatus 100, for example, at each predetermined timing such as at the end of every month or in response to designation from the accommodation facility terminal 200, the corresponding accommodation indicated by each accommodation facility or the above-mentioned designation from the estimated sales amount table 129. For the accommodation facility, the total sales forecast amount in the future predetermined period such as next month is read out such as “6 million yen” (s300).

  Next, the system usage fee management apparatus 100 determines that the amount to be collected out of the estimated total sales amount “6 million yen” of the accommodation facility is a reference value “180,000 yen for a monthly collection amount defined in the reference table 128. The value of the collection rate that is the same as "" is calculated as 180,000 yen / 6 million yen = 0.03, that is, "3%" (s301).

Further, the system usage fee management apparatus 100 stores the value of the collection ratio calculated in the future predetermined period of the accommodation facility in the collection ratio table 127 of the storage device 101 (s302), and ends the process.
--- Flow example 4 ---

  Next, a description will be given of a process of cooperating with the site controller 400 to optimize the room inventory in the accommodation facility, and thereby determining the collection amount of the system usage fee based on the profit raised by the accommodation facility. FIG. 15 is a diagram illustrating a flow example 4 of the system usage fee management method according to the present embodiment.

  In this case, the system usage fee management apparatus 100, for example, at each predetermined timing such as the end of every month, or in response to a request from the accommodation facility terminal 200, each accommodation facility or the corresponding request indicated by the above request from the room inventory information table 131. Regarding the accommodation facility, the number of guest rooms in the accommodation facility is read (s400).

  Further, the system usage fee management apparatus 100 reads the value of the fee from the fee information table 130 for the OTA contracted by the accommodation facility described above (s401).

  Subsequently, the system usage fee management apparatus 100 sorts the room inventory of the accommodation facility read in step s400 described above in ascending order of fees among the OTAs read in step s401 (s402).

  For example, there is currently “50 rooms” of room inventory of a certain accommodation facility, and there are three OTAs contracted by this accommodation facility: “A site”, “B site”, and “C site”. Assume that the “A site” has “30 rooms”, the “B site” has “20 rooms”, and the “C site” has “10 rooms”. In addition, the OTA room sales fees for each OTA are “2% of sales price” for “A site”, “3% of sales price” for “B site”, and “4% of sales price” for “C site”. Suppose that

  In this case, the system usage fee management apparatus 100 sets the current room inventory “50 rooms” in the order of lowest OTA charge, that is, “30 rooms” for “A site” first, then “B site”. "20 rooms". In this case, the room inventory is not allocated to the “C site” with the highest fee.

  Subsequently, the system usage fee management apparatus 100 uses the result in step s402, that is, the distribution contents of the room inventory to each OTA used by the accommodation facility, as a proposal for the room inventory optimization proposal, which is used as the accommodation facility terminal 200 or the site. The data is transmitted to the controller 400 (s403). The accommodation facility terminal 200 displays this room inventory optimization proposal notification on an output device such as a display, and allows the accommodation facility manager to view the notification. The administrator operates the accommodation facility terminal 200 to transmit an instruction for setting the inventory to each OTA to the site controller 400 in accordance with the above-described notification of room inventory optimization proposal. On the other hand, when the site controller 400 receives the above-mentioned room inventory optimization proposal notification, the inventory setting for each OTA is performed in response to the proposal notification.

  Next, the system usage fee management apparatus 100 uses the sales information table 125 to calculate the sales amount raised by the accommodation facility during a predetermined period after the transmission of the proposal notification (for example, one month starting from the transmission of the proposal notification). Read (s404).

  In addition, the system usage fee management apparatus 100 reads information on the expense amount generated at the accommodation facility during the same period from the cost information table 132 (s405).

  Next, the system usage fee management apparatus 100 calculates the profit amount raised by the accommodation facility during the same period based on the sales amount obtained in step s404 and the expense amount obtained in step s405 (s406). .

  Further, the system usage fee management apparatus 100 reads the collection rate relating to the profit amount specified for the accommodation facility from the collection rate table 127 as “10%” (s407).

  Subsequently, the system usage fee management apparatus 100 calculates the collection amount of the hotel system usage fee for the accommodation facility by multiplying the profit amount calculated in step s406 described above by the collection ratio obtained in step s407 (s408).

Finally, the system usage fee management apparatus 100 stores the collection amount calculated in step s408 as a collection amount collected from the profit amount of the accommodation facility for the above-described period in the collection information table 126 (s409), and ends the processing. To do.
--- Flow example 5 ---

  Subsequently, a process for calculating a collection amount of an initial setting fee accompanying the start of use of the hotel system for an accommodation facility will be described. FIG. 16 is a diagram showing a flow example 5 of the system usage fee management method in the present embodiment.

  In this case, the system usage fee management apparatus 100 receives the request from the accommodation facility terminal 200 of the accommodation facility before starting the use of the hotel system 1 by the predetermined accommodation facility, and receives the request from the fee information table 130. Regarding the accommodation facility, the value of the guest room number setting frame defined in each OTA is read (s500).

  Next, the system usage fee management apparatus 100 adds the values of the guest room number setting frame for each OTA read in s500, and calculates the number of guest rooms managed by applying the function of the hotel system 1 for the accommodation facility ( s501).

  Subsequently, the system usage fee management apparatus 100 calculates the collection amount of the initial setting fee associated with the start of use of the hotel system 1 by multiplying the calculated number of guest rooms by, for example, a predetermined coefficient (s502). ).

  The coefficient used here is, for example, the value of the initial setting cost per unit guest room. Alternatively, the system usage fee management apparatus 100 may be configured for each scale level (eg, the number of guest rooms is 50 or less, 51 to 100, 101 to 300, 301 or more). A predetermined table defining the initial setting cost may be held in the storage device 101, and the corresponding initial installation cost may be specified by applying the number of guest rooms calculated in s501 to this table.

The system usage fee management apparatus 100 stores the collection amount of the initial setting cost calculated in s502 in the collection information table 126 as a collection amount of the hotel system usage fee for the accommodation facility (s503). In this storage, the system usage fee management apparatus 100 may add the initial setting cost to the collection amount already stored for the accommodation facility in the collection information table 126.
--- Flow example 6 ---

  Next, a process for calculating the collection amount of the support service cost associated with the use of the hotel system for the accommodation facility will be described. FIG. 17 is a diagram illustrating a flow example 6 of the system usage fee management method according to the present embodiment.

  In this case, the system usage fee management apparatus 100, for example, at each predetermined timing such as at the end of every month or upon receiving a request from the accommodation facility terminal 200, the corresponding accommodation indicated by each accommodation facility or the above request from the support performance table 133 For the facility, information on the support record of the accommodation facility is read (s600).

  Subsequently, the system usage fee management apparatus 100 multiplies each value of communication frequency including at least one of a call, an e-mail, and a chat included in the read support record information by, for example, a predetermined coefficient. Then, the cost associated with the support business performed for the accommodation facility, that is, the collection amount of the support business cost is calculated (s601).

  The coefficient used here is, for example, the value of the support service cost per unit frequency of each communication means. Alternatively, the system usage fee management apparatus 100 determines that the frequency level of each communication means (e.g., e-mail level of 10 messages / month or less, 11 messages / month to 50 messages / month, 50 messages / month or more) Level, call level is 5 calls / month or less, level is 16 calls / month or more, 20 calls / month or less, level is 20 calls / month or more, chat is 20 minutes / month or less, 21 minutes / month or more A predetermined table that defines support operation costs is held in the storage device 101 for every 60 minutes / month level, 60 minutes / month level, etc., and the support performance obtained in s600 is stored in this table. The corresponding support operation cost may be specified by applying the frequency value of each communication means included in the information.

The system usage fee management apparatus 100 stores the collection amount of the support service cost calculated in s601 as the collection amount of the hotel system usage fee for the accommodation facility in the collection information table 126 (s602). Note that the system usage fee management apparatus 100 may add the support service cost to the collected amount already stored for the accommodation facility in the collection information table 126 at the time of storage.
--- Flow Example 7 ---

  Next, a process for calculating an insurance premium that compensates for damage caused by the failure in the hotel system 1 will be described. FIG. 18 is a diagram illustrating a flow example 7 of the system usage fee management method according to the present embodiment.

  When a system failure occurs in the hotel system 1, each accommodation facility that is using the hotel system 1 naturally has a problem in business. If such a situation occurs, various damages such as cancellation of the reservation to the accommodation facility, loss of accommodation price data, or deterioration of customer credit quality may occur in the accommodation facility.

  Therefore, it is preferable that the operator of the hotel system 1 or the operator of the system usage fee management apparatus 100 provide an insurance service for compensating for the damage caused by the occurrence of such a system failure in the accommodation facility. The insurance premium is calculated here.

  In this case, the system usage fee management apparatus 100 receives the request from the accommodation facility terminal 200 of the accommodation facility before starting the use of the hotel system 1 by the predetermined accommodation facility, and receives the request from the fee information table 130. Regarding the accommodation facility, the value of the guest room number setting frame defined in each OTA is read (s700).

  Next, the system usage fee management apparatus 100 adds the value of the guest room number setting frame regarding each OTA read in s700, and calculates the number of guest rooms managed by applying the function of the hotel system 1 for the accommodation facility ( s701).

  Subsequently, the system usage fee management apparatus 100 calculates an insurance premium that compensates for the damage caused by the failure in the hotel system 1 by multiplying the calculated number of guest rooms by, for example, a predetermined coefficient ( s702).

  The coefficient used here is, for example, the value of insurance premium per unit guest room. Alternatively, the system usage fee management apparatus 100 may be configured for each scale level (eg, the number of guest rooms is 50 or less, 51 to 100, 101 to 300, 301 or more). A predetermined table defining insurance premiums may be held in the storage device 101, and the corresponding insurance premium may be specified by applying the number of guest rooms calculated in s701 to this table.

  The system usage fee management apparatus 100 stores the insurance premium calculated in s702 in the collection information table 126 as a collection amount of the hotel system usage fee for the accommodation facility (s703). Note that the system usage fee management apparatus 100 may add the insurance premium to the collection amount already stored for the accommodation facility in the collection information table 126 at the time of storage.

  According to the system usage fee management apparatus of the present embodiment, it is possible to achieve both a reduction in the burden of the hotel system usage fee at the accommodation facility and the securing of profits at the hotel system provider.

  In addition, in an information processing apparatus that provides a function of a hotel system, it is possible to avoid management processing for different usage contracts for each user. Therefore, the processing load for collecting the system usage fee in the information processing apparatus described above is reduced.

  Although several embodiments of the present invention have been described, these embodiments are presented by way of example and are not intended to limit the scope of the invention. These embodiments can be implemented in appropriate combination, and various omissions, replacements, and changes can be made without departing from the scope of the invention. Those embodiments and modifications thereof are included in the invention described in the claims and equivalents thereof as well as included in the scope and gist of the invention.

1 Hotel System 10 Network 100 System Usage Charge Management Device 101 Storage Device 102 Program 103 Memory 104 CPU (Calculation Device)
105 Communication device 125 Sales information table 126 Collection information table 127 Collection ratio table 128 Reference table 129 Expected sales amount table 130 Fee information table 131 Room inventory information table 132 Cost information table 133 Support results table 200 Accommodation facility terminal 300 PMS
400 Site controller

Claims (2)

  Room inventory that distributes the room inventory of the accommodation facility to the travel agency in ascending order of fees based on the fee information of each travel agency acting as a contractor for the room sales contracted by the accommodation facility and the room inventory information of the accommodation facility An optimization proposal notification is transmitted to the terminal of the accommodation facility, and a predetermined percentage of the profit amount raised by the accommodation facility during the predetermined period after the transmission is used as a collection amount of the hotel system usage fee for the accommodation facility. A system usage fee management device comprising an arithmetic device stored in a storage device. Information processing device
Room inventory that distributes the room inventory of the accommodation facility to the travel agent in ascending order of the fee based on the fee information of each travel agency acting for the sale of the room contracted by the accommodation facility and the room inventory information of the accommodation facility. An optimization proposal notification is transmitted to the terminal of the accommodation facility, and a predetermined percentage of the profit amount raised by the accommodation facility during the predetermined period after the transmission is used as a collection amount of the hotel system usage fee for the accommodation facility. Execute the process of storing in the storage device,
A system usage fee management method characterized by that.

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