JP2017054512A - Radio terminal, information processing method and information processing program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a radio terminal capable of easily issuing numbered ticket information without arranging a numbered ticket issuing device in a store and a facility, and to provide an information processing method and an information processing program.SOLUTION: The radio terminal includes an identification information acquisition part, a numbered ticket issue request part, and a numbered ticket information reception part. The identification information acquisition part acquires identification information from a radio device from the radio device provided at a place corresponding to a store or a facility for providing commodities or services. The numbered ticket issue request part transmits a numbered ticket request to a numbered ticket information issuing server on the basis of the identification information of the radio device acquired by the identification information acquisition part. The numbered ticket information reception part receives numbered ticket information transmitted from the numbered ticket information issuing server in response to the numbered ticket issue request.SELECTED DRAWING: Figure 1B

Description

  The present invention relates to a wireless terminal, an information processing method, and an information processing program.

  In restaurants, financial institutions, hospitals, retail stores, theme parks, etc., customers may be concentrated and crowded in a short time. In such a place where congestion occurs, a numbered ticket issuing device may be provided. The customer who came to the store operates the numbered ticket issuing machine and waits until his / her turn comes after receiving the numbered ticket issued from the numbered ticket issuing device.

  Conventional numbered ticket issuing devices issue numbered tickets printed in order on paper, but in order to improve convenience, a ticketing system that issues electronic numbered ticket information to mobile terminals Has been proposed.

  For example, in Patent Document 1, the portable terminal receives the numbered ticket data issued by the numbered ticket data issuing terminal by short-range wireless communication, and the portable terminal receives the numbered ticket data by the short-range wireless communication to the numbered ticket data confirmation terminal. A technique for confirming the order of numbered tickets by transmitting is disclosed.

  Further, cited document 2 discloses a technology in which a portable terminal having a non-contact type IC card communicates with a reception device arranged in a store in a non-contact manner and acquires a numbered ticket issued by the reception device. .

JP 2008-092220 A JP 2008-077532 A

  Since the techniques described in Patent Documents 1 and 2 provide numbered ticket data by short-range wireless communication or non-contact IC card, it is possible to suppress the numbered ticket information from being provided to customers who have not visited the store. . However, these technologies require a numbered ticket issuing device (numbered ticket data issuing terminal or receiving device) for issuing numbered ticket information to be arranged in a store or facility, and between the portable terminal and the numbered ticket issuing device. It is necessary to send and receive numbered ticket information.

  The present application has been made in view of the above, and provides a wireless terminal, an information processing method, and an information processing program that can easily issue numbered ticket information without arranging a numbered ticket issuing device in a store or facility. The purpose is to provide.

  The wireless terminal according to the present application includes an identification information acquisition unit, a numbered ticket issue request unit, and a numbered ticket information reception unit. The said identification information acquisition part acquires the identification information of the said radio | wireless apparatus from the radio | wireless apparatus provided in the place corresponding to the shop or installation which provides goods or a service. The numbered ticket issue request unit transmits a numbered ticket issue request to the numbered ticket information issue server based on the identification information of the wireless device acquired by the identification information acquisition unit. The numbered ticket information receiving unit receives numbered ticket information transmitted from the numbered ticket information issuing server in response to the numbered ticket issuance request.

  According to one aspect of the embodiment, it is possible to provide a wireless terminal, an information processing method, and an information processing program that can easily issue numbered ticket information without arranging a numbered ticket issuing device in a store or facility. .

Drawing 1A is an explanatory view (the 1) of numbered ticket information issue processing concerning a 1st embodiment. FIG. 1B is an explanatory diagram (part 2) of the numbered ticket information issuing process according to the first embodiment. FIG. 2 is a diagram illustrating a configuration example of the numbered ticket information issuing system according to the first embodiment. FIG. 3 is a diagram illustrating a configuration example of the wireless terminal illustrated in FIG. FIG. 4 is a diagram (part 1) illustrating an example of a screen displayed on the display unit of the wireless terminal. FIG. 5 is a diagram (part 2) illustrating a screen example displayed on the display unit of the wireless terminal. FIG. 6 is a diagram illustrating a configuration example of a wireless device. FIG. 7 is a first diagram illustrating an exemplary screen displayed on the display unit of the wireless device. FIG. 8 is a second diagram illustrating an exemplary screen displayed on the display unit of the wireless device. FIG. 9 is a diagram illustrating an example of the configuration of the numbered ticket information issuing server. FIG. 10 is a diagram illustrating an example of the member information table. FIG. 11 is a diagram illustrating an example of the store information table. FIG. 12 is a diagram illustrating an example of a numbered ticket information table. FIG. 13 is a diagram illustrating the exchange of the wireless device ID among the wireless terminal, the wireless device, and the numbered ticket information issuing server. FIG. 14 is a diagram illustrating generation and exchange of a wireless device ID using a secret key. FIG. 15 is a flowchart illustrating an example of information processing of the numbered ticket information issuing server. FIG. 16 is a flowchart illustrating an example of numbered ticket information issuing processing. FIG. 17 is a flowchart illustrating an example of a call notification process. FIG. 18 is a diagram illustrating a configuration example of a wireless terminal according to the second embodiment. FIG. 19 is a diagram illustrating a configuration example of a numbered ticket information issuing server according to the second embodiment. FIG. 20 is a hardware configuration diagram illustrating an example of a computer that realizes the function of the numbered ticket information issuing server.

  Hereinafter, a mode for carrying out a numbered ticket information issuing system, a numbered ticket information issuing server, and a numbered ticket information issuing method according to the present application (hereinafter referred to as “embodiment”) will be described in detail with reference to the drawings. Note that the numbered ticket information issuing system, the numbered ticket information issuing server, and the numbered ticket information issuing method according to the present application are not limited by this embodiment. In the following, the database is referred to as DB.

[1. First Embodiment]
[1.1. Numbered ticket information issuance process]
First, the numbered ticket information issuing process according to the first embodiment will be described. 1A and 1B are explanatory diagrams of numbered ticket information issuing processing according to the first embodiment. In this embodiment, numbered ticket information issuing processing is executed by a numbered ticket information issuing system.

As shown in FIG. 1A, the numbered ticket information issuing system 1 according to the embodiment includes wireless terminals 2 ₁ and 2 ₂ , a wireless device 3 _1, and a numbered ticket information issuing server 4. The wireless terminals 2 ₁ and 2 ₂ , the wireless device 3 and the numbered ticket information issuing server 4 are connected via a communication network such as the Internet.

The wireless terminals 2 ₁ and 2 ₂ are portable wireless terminals such as smartphones and mobile PCs (Personal computers), for example. For example, the control unit of the wireless terminals 2 ₁ and 2 ₂ is installed with a user's numbered ticket issuing application program acquired from the numbered ticket information issuing server 4 and transmits / receives information to / from the numbered ticket information issuing server 4. Do.

Wireless device 3 ₁ is installed on the operators of stores and equipment to provide the goods or services. In the example shown in FIG. 1A, the wireless device 3 ₁ is installed in the store A ₁ . For example, retailers, restaurants, hairdressers / barbers, hospitals, hotels, complex leisure facilities, and event venues where concerts and sports are held are included in the stores and facilities of businesses. In addition, for example, facilities of business operators include facilities such as attraction facilities for leisure facilities and mobile sales vehicles. The wireless device 3 _1, for example, be installed ticket information issuing program ticket issuing application for membership obtained from the server 4, transmit and receive information to and from the ticket information issuance server 4.

The numbered ticket information issuing server 4 performs various processes such as numbered ticket information issuance processing to the wireless terminals 2 ₁ and 2 ₂ , waiting order determination processing corresponding to the issued numbered ticket information, and waiting order notification processing. . Such ticket information issuance server 4, as shown in FIG. 1A, provides ticket information to the wireless terminal 2 ₁ located in the wireless communication area 5 ₁ of the wireless device 3 _1, present in the wireless communication area 5 ₁ is not carried out issue of ticket information to the wireless terminal 2 ₂ does not. This can prevent the ticket information to the user U to the wireless device 3 ₁ is not in or around the installed shop and equipment are issued, it is possible to achieve fairness waiting between users U . In the following, for convenience of explanation, stores and facilities are collectively referred to as stores.

Hereinafter, an example of a process which the user U ₁ of the wireless terminal 2 ₁ is performed when the visited the store A _1, will be described with reference to FIG 1B.

Radio Equipment 3 _1, identification information of the wireless device 3 ₁ installed in a store A ₁ (hereinafter referred to as radio apparatus ID) and transmits a radio signal including the radio communication area 5 _1, the wireless terminal 2 If the user U ₁ of ₁ enters the radio communication area 5 _1, the wireless terminal 2 ₁ obtains the wireless device ID transmitted from the wireless device 3 ₁ (step S1). The wireless communication area 5 ₁ is an area including the store A ₁ and includes, for example, the periphery of the store A ₁ .

User U ₁ of the wireless terminal 2 _1, performs an operation of ticket issuance request store A ₁ using the numbered ticket issuing application for the user (step S2), the wireless terminal 2 _1, ticket information issuance server 4 In response, a numbered ticket issuance request is made (step S3). The ticket issue request, the wireless device ID of the wireless device 3 _1, identification information of the store A ₁ (hereinafter referred to as shop ID) and contains.

Ticket information issuing server 4 receives the ticket issue request from the wireless terminal 2 _1, performs determination of the ticket information issued (step S4). The numbered ticket information issuing server 4 stores a store information table in which a wireless device ID and a store ID are associated with each other, and a combination of the wireless device ID and the store ID set in the store information table is a numbered ticket information issue. If it is included in the request, it is determined that numbered ticket information is issued.

If the numbered ticket information issuing server 4 determines to issue the numbered ticket information, it issues numbered ticket information corresponding to the store ID included in the numbered ticket issuance request (step S5), and the issued numbered ticket information is transmitted to the wireless terminal 2. ₁ is transmitted (step S6). Wireless terminal 2 ₁ acquires ticket information transmitted from the ticket information issuance server 4, and displays it on the display unit (step S7). Thus, the user U ₁ of the wireless terminal 2 ₁ can acquire the ticket information of the store A _1.

On the other hand, if the combination of the wireless device ID and the store ID set in the store information table is not included in the numbered ticket information issue request in step S4, the numbered ticket information issue server 4 issues the numbered ticket information. Judge that there is no. Ticket information issuance server 4 has determined not to perform ticket information issued the ticket issuing impossible notification to the wireless terminal 2 ₁ performing the ticket issue request performed.

Ticket information issuance server 4 determines the waiting order for the user U ₁ of the wireless terminal 2 ₁ (step S8), and the determined waiting order to perform call notification to the wireless terminal 2 ₁ has reached a predetermined range (step S9).

User U ₁ of the wireless terminal 2 _1, when there is a call notification, show ticket information provided to the wireless terminal 2 ₁ for staff of the store A _1. When the staff of the store A ₁ is the accepted operation to the wireless terminal 2 ₁ (step S10), and ticket acceptance request from the wireless terminal 2 ₁ to ticket information issuance server 4 is transmitted (step S11), and issues ticket information The server 4 finishes the reception process for the numbered ticket information of the user U ₁ (step S12).

[1.2. Numbered ticket information issuing system 1]
A configuration example of the numbered ticket information issuing system 1 according to the embodiment will be described with reference to FIG. FIG. 2 is a diagram illustrating a configuration example of the numbered ticket information issuing system 1 according to the embodiment.

As shown in FIG. 2, the numbered ticket information issuing system 1 includes wireless terminals 2 ₁ to 2 ₆ (hereinafter sometimes collectively referred to as wireless terminals 2) and wireless devices 3 ₁ and 3 ₂ (hereinafter referred to as wireless devices 3). And a numbered ticket information issuing server 4.

  The wireless terminal 2, the wireless device 3, and the numbered ticket information issuing server 4 are connected via a communication network 6 so that they can communicate with each other. The communication network 6 is, for example, a WAN (Wide Area Network) such as the Internet.

The wireless terminals 2 _{1 to} 2 ₆ are wireless terminals held by users U _{1 to} U ₆ who visit a business store or purchase goods or services at the business store. As described above, the wireless terminal 2 is a portable wireless terminal, and can communicate with a wireless WAN base station (not shown) connected to the communication network 6. Further, the wireless terminal 2 can receive a wireless signal output from the wireless device 3 and obtain a wireless device ID included in the wireless signal.

Similar to the wireless terminal 2, the wireless device 3 can communicate with a wireless WAN base station (not shown) connected to the communication network 6. Further, the wireless device 3 outputs a wireless signal including the wireless device ID by wireless communication such as a wireless local area network (LAN), near field communication (NFC), or Bluetooth (registered trademark). The range in which such a radio signal can be received by the radio terminal 2 is the radio communication area 5 ₁ , 5 ₂ (hereinafter sometimes referred to as the radio communication area 5), and the radio communication area 5 ₁ corresponds to the radio apparatus 3 ₁ . The wireless communication area 5 ₂ corresponds to the wireless device 3 ₂ .

  In the following description, it is assumed that the wireless device 3 is a tablet PC having a wireless LAN communication function. However, the wireless device 3 outputs a wireless signal including a wireless device ID to Bluetooth (registered data) instead of wireless LAN communication. Trademark) or NFC communication function may be used. The wireless device 3 may be a notebook PC or a smartphone. Note that the NFC communication area is a communication area of about 1 meter to several centimeters, and examples of the NFC include Felica and ISO / IEC14443 (MIFARE).

  Hereinafter, each structure is demonstrated in order of the radio | wireless terminal 2, the radio | wireless apparatus 3, and the numbered ticket information issuing server 4. FIG.

[1.3. Wireless terminal 2]
FIG. 3 is a diagram illustrating a configuration example of the wireless terminal 2. As illustrated in FIG. 3, the wireless terminal 2 includes a first wireless communication unit 20, a second wireless communication unit 21, a display unit 22, an operation unit 23, a position detection unit 24, a storage unit 25, and a control. Part 26.

  The first wireless communication unit 20 is a communication interface having a wireless LAN communication function, and receives a wireless signal output from the wireless device 3. The first wireless communication unit 20 only needs to be able to receive a wireless signal output from the wireless device 3. For example, when the wireless device 3 has an NFC communication function, the first wireless communication unit 20 may be a communication interface having an NFC communication function. Good.

  The second wireless communication unit 21 is a communication interface that transmits and receives information to and from the wireless WAN base station. The wireless WAN base station is, for example, a wireless base station of a public telephone communication network or a wireless base station of a public data communication network.

  The display unit 22 is a touch panel display. The user U of the wireless terminal 2 can operate the operation screen of the user numbered ticket issuing application displayed on the display unit 22 by operating the screen of the display unit 22 with a finger or the like. The display unit 22 is, for example, a small LCD (Liquid Crystal Display) or an organic EL display.

  The operation unit 23 includes a keyboard including keys for entering characters, numbers, and spaces, an enter key, an arrow key, and a power button.

  The position detection unit 24 has a GPS (Global Positioning System) reception function, and acquires information on the current position of the wireless terminal 2. The current position information is latitude and longitude, but may be an address.

  The storage unit 25 is a storage device such as a RAM (Random Access Memory), a semiconductor memory element such as a flash memory, a hard disk, or a memory card. The storage unit 25 stores, for example, an OS (Operating System), a numbered ticket issuing application program for a user acquired from the numbered ticket information issuing server 4 and the like.

  The storage unit 25 stores, for example, screen information, setting information, numbered ticket information, and the like. These pieces of information are set and updated in the storage unit 25 when the control unit 26 executes the numbered ticket issuing application for users. The screen information includes, for example, information on layouts of various screens described later, and is used for generating various screens described later.

  The control unit 26 is realized by an integrated circuit such as an ASIC or FPGA, for example. Further, the control unit 26 realizes or executes information processing functions and operations described later by executing a program stored in the storage unit 25 by using an internal RAM (not shown) as a work area by a CPU, an MPU, or the like, for example. To do.

  Specifically, the control unit 26 executes the numbered ticket issuing application for user whose program data is stored in the storage unit 25, thereby obtaining the identification information acquiring unit 31, the numbered ticket issue requesting unit 32, and the information receiving unit 34. It functions as the information transmission unit 33 and the display control unit 35. Note that the configuration of the control unit 26 is not limited to this configuration, and may be another configuration as long as the configuration performs information processing to be described later.

  The identification information acquisition unit 31 acquires the wireless device ID included in the wireless signal transmitted from the wireless device 3 via the first wireless communication unit 20. The identification information acquisition unit 31 stores the acquired wireless device ID in the storage unit 25. The wireless signal including the wireless device ID is repeatedly transmitted from the wireless device 3, and the identification information acquisition unit 31 acquires the same wireless device ID within a predetermined period (for example, within 1 minute) after acquiring the wireless device ID. If the wireless device ID cannot be acquired, the wireless device ID is deleted from the storage unit 25.

  When the wireless signal transmitted from the wireless device 3 is a wireless signal by wireless LAN communication, the wireless device ID is an ESS-ID (Extended Service Set Identifier) or a BSS-ID (Basic Service Set Identifier). Note that the wireless device ID is not limited to ESS-ID and BSS-ID, and may be other than these IDs.

  When a numbered ticket issuance request operation is performed by an operation of the user U to the operation unit 23 (hereinafter referred to as a user operation), the numbered ticket issuance request unit 32 issues a numbered ticket issuance request via the second wireless communication unit 21. Is sent to the numbered ticket information issuing server 4. The numbered ticket issuance request includes the wireless device ID stored in the storage unit 25 and the store ID of the store corresponding to the numbered ticket issuance request operation.

  The information transmission unit 33 transmits various types of information to the numbered ticket information issuing server 4. Information transmitted to the numbered ticket information issuing server 4 includes, for example, position information of the wireless terminal 2, a store list information request, a store information request, a numbered ticket cancellation request, a numbered ticket reissue request, a numbered ticket acceptance request, and the like. is there. Note that the information transmission unit 33, when the numbered ticket information is stored in the storage unit 25, the position information of the wireless terminal 2 acquired by the position detection unit 24 and the wireless device 3 acquired by the identification information acquisition unit 31. Are periodically transmitted to the numbered ticket information issuing server 4.

  The information receiving unit 34 acquires various types of information transmitted from the numbered ticket information issuing server 4 and stores the acquired information in the storage unit 25. Information transmitted from the numbered ticket information issuing server 4 is, for example, store list information, store information, numbered ticket information, call notification information, turn waiting end information, reception information, numbered ticket expiration information, and the like. It is received by the information receiving unit 34 and stored in the storage unit 25.

  The display control unit 35 performs display control of the display unit 22 using screen information stored in the storage unit 25 based on a user operation. FIGS. 4A to 4D, FIGS. 5A and 5B are diagrams showing examples of screens displayed on the display unit 22 by the display control unit 35.

  FIG. 4A is a diagram illustrating an example of a store list screen. As shown in FIG. 4A, the store list screen 100 includes a map information display area 101 indicating the position of the stores and store information display areas 102 to 104. The display control unit 35 displays the store list screen 100 on the display unit 22 based on the store list information acquired by the information receiving unit 34.

  In the map information display area 101, “A” indicating the position of “ABC cafe”, “B” indicating the position of “BCD cafe”, and “C” indicating the position of “CDE cafe” are displayed on the map. It is arranged at the corresponding position.

  In each store information display area 102-104, position information, store name, store type, number of waiting groups, and waiting time are displayed. For example, in the store information display area 102, information indicating the position “A”, the store name “ABC cafe”, the store type “restaurant”, the number of waiting groups “2 sets”, and the waiting time “30 minutes” is displayed. The The number of waiting groups is the number of groups of users U who are waiting for a call after numbered ticket information is issued, and the waiting time is the waiting time of the user U who has the largest waiting order.

  Store list information is requested from the information sending unit 33 to the numbered ticket information issuing server 4 based on a user operation, and is acquired by the information receiving unit 34. Specifically, when there is a display request for the store list screen 100 by a user operation, the information transmission unit 33 transmits a store list information request including information on a geographical range according to the user operation to the numbered ticket information issuing server 4. To do. The information receiving unit 34 acquires store list information transmitted from the numbered ticket information issuing server 4 in response to the store list information request.

  When any one of the store information display areas 102 to 104 is selected by a user operation, a store information request for requesting store information corresponding to the selected area is requested from the information transmission unit 33 to the numbered ticket information issuing server 4. Is done. The information receiving unit 34 acquires store information transmitted from the numbered ticket information issuing server 4 in response to the store information request. The display control unit 35 displays a numbered ticket issue request screen on the display unit 22 based on the store information acquired by the information receiving unit 34.

  FIG. 4B is a diagram illustrating an example of a numbered ticket issue request screen. As shown in FIG. 4B, the numbered ticket request issue screen 110 includes a waiting state display area 111, a map display operation area 112, a business hours display area 113, an access operation area 114, a number of persons setting area 115, and a cigarette setting area. 116, a seat setting area 117, and a numbered ticket issuing operation area 118 are displayed.

  In the waiting state display area 111, information on the number of waiting groups in the store and the waiting time is displayed. In the business hours display area 113, information on business hours in the store is displayed. The map display operation area 112, the access operation area 114, the number of persons setting area 115, the cigarette setting area 116, the seat setting area 117, and the numbered ticket issuing operation area 118 are areas where user operations are performed.

  When the map display operation area 112 is operated by the user, a map information request is transmitted from the information transmission unit 33 to the numbered ticket information issuing server 4. The map information transmitted from the numbered ticket information issuing server 4 in response to the map information request is received by the information receiving unit 34 and displayed on the display unit 22 by the display control unit 35.

  When the user operates the access operation area 114, the information transmission unit 33 accesses the store telephone number or the store web page via the second wireless communication unit 21 according to the user operation. As a result, it is possible to communicate by telephone or acquire information on a website.

  When the number of people setting area 115 is operated by the user, for example, the display control unit 35 displays a combo box that allows the user U to select the number of people, and allows the user U to select the number of people to be targeted for the numbered ticket. Further, when the user operates the cigarette setting area 116, the display control unit 35 displays, for example, a combo box that allows the user U to select any one of “no smoking”, “smoking”, and “any”. Let

  When the user operates the seat setting area 117, the display control unit 35 displays, for example, a combo box that allows the user U to select one of a table seat and a counter seat, and allows the user U to receive a numbered ticket. To select.

  When the numbered ticket issuing operation area 118 is operated by the user, the numbered ticket issuing request unit 32 transmits a numbered ticket issuing request to the numbered ticket information issuing server 4. In the numbered ticket issue request, the wireless device ID stored in the storage unit 25, the store ID of the store corresponding to the numbered ticket request issue screen 110, the number setting area 115, the cigarette setting area 116, and the seat setting area 117 are set. Information.

  When the numbered ticket information corresponding to the numbered ticket issue request is transmitted from the numbered ticket information issuing server 4 to the wireless terminal 2, the numbered ticket information is received by the information receiving unit 34. The display control unit 35 displays a numbered ticket information screen based on the numbered ticket information received by the information receiving unit 34.

  FIG. 4C is a diagram illustrating an example of a numbered ticket information screen. As shown in FIG. 4C, a waiting state display area 121, a numbered ticket information display area 122, and a cancel operation area 123 are displayed on the numbered ticket information screen 120. The wait state display area 121 is the same as the wait state display area 111.

  The numbered ticket information display area 122 includes information such as the numbered ticket number, the numbered ticket expiration date, the number of tickets subject to the numbered ticket, cigarette settings, and seat settings. In the numbered ticket information display area 122 shown in FIG. 4C, the numbered ticket number is “13”, the numbered ticket expiration date is “201 x year xx month xx date xx hour xx minutes”, and the number of tickets targeted is “2”. “People”, “Choose any” as the cigarette setting, and “Counter” as the seat setting are displayed.

  The cancel operation area 123 is an area for instructing cancellation of numbered ticket information. When the cancel operation area 123 is operated by a user operation, the information transmission unit 33 transmits a numbered ticket cancellation request to the numbered ticket information issuing server 4. The numbered ticket cancellation request includes the store ID and numbered ticket number (or terminal ID) of the store corresponding to the numbered ticket information screen.

  After the numbered ticket information is issued by the numbered ticket information issuing server 4, for example, when the waiting time of the product or service corresponding to the numbered ticket information is within a predetermined range, the call notification information is sent from the numbered ticket information issuing server 4 to the wireless terminal. 2 is received by the information receiving unit 34. The display control unit 35 displays a call notification screen based on the call notification information received by the information receiving unit 34.

  FIG. 4D is a diagram illustrating an example of a call notification screen. As shown in FIG. 4D, on the call notification screen 130, a call notification display area 131, a numbered ticket information display area 132, and a cancel operation area 133 are displayed. The numbered ticket information display area 132 and the cancel operation area 133 are the same as the numbered ticket information display area 122 and the cancel operation area 123 shown in FIG.

  In the call notification display area 131, call notification information is displayed. In the example shown in FIG. 4D, the characters “Your turn is coming soon!” Are displayed in the call notification display area 131. However, order information, the remaining waiting time, and the like may be used. The display control unit 35 can also perform character color, emphasis, blinking, and the like corresponding to the call notification information.

  After the numbered ticket information is issued by the numbered ticket information issuing server 4, when the waiting for the product or service corresponding to the numbered ticket information ends, the numbered ticket information issuing server 4 transmits the order waiting end information to the wireless terminal 2. Is received by the information receiving unit 34. The display control unit 35 displays a turn waiting end screen based on the turn waiting end information received by the information receiving unit 34.

  FIG. 5A is a diagram illustrating an example of a turn waiting end screen. As shown in FIG. 5A, the call notification screen 140 displays a turn waiting end display area 141, a numbered ticket information display area 142, an acceptance confirmation operation area 143, and a cancel operation area 144. The cancel operation area 144 is the same as the cancel operation area 123 shown in FIG.

  In the turn waiting end display area 141, turn waiting end information is displayed. In the example shown in FIG. 5A, the characters “Your order!” Are displayed in the turn waiting end display area 141. The display control unit 35 can also perform color, emphasis, blinking, and the like of characters corresponding to the turn waiting end information.

  When the reception confirmation operation area 143 is operated, the information transmission unit 33 transmits a numbered ticket reception request to the numbered ticket information issuing server 4. When receiving reception information from the numbered ticket information issuing server 4 in response to the numbered ticket reception request, the display control unit 35 displays a reception completion screen (not shown) on the display unit 22.

  After the numbered ticket information is issued by the numbered ticket information issuing server 4, when the expiration date of the numbered ticket information elapses without accepting the numbered ticket information, the numbered ticket expiration information is sent from the numbered ticket information issuing server 4 to the wireless terminal 2. And is received by the information receiver 34. The display control unit 35 displays a numbered ticket revocation screen based on the numbered ticket revocation information received by the information receiving unit 34.

  FIG. 5B is a diagram illustrating an example of the numbered ticket expiration screen. As shown in FIG. 5B, the numbered ticket expiration screen 150 displays a numbered ticket expiration display area 151 and a reissue operation area 152. In the numbered ticket expiration display area 151, information indicating the expiration of the numbered ticket information is displayed. In the example shown in FIG. 5B, characters such as “numbered ticket expiration” and “numbered ticket has expired” are displayed on the numbered ticket expiration screen 150. When the reissue operation area 152 is operated by the user, the information transmitting unit 33 transmits a numbered ticket reissue request to the numbered ticket information issuing server 4.

[1.4. Wireless device 3]
FIG. 6 is a diagram illustrating a configuration example of the wireless device 3. As illustrated in FIG. 6, the wireless device 3 includes a first wireless communication unit 40, a second wireless communication unit 41, a display unit 42, an operation unit 43, a storage unit 44, and a control unit 45.

  The first wireless communication unit 40 is a communication interface having a wireless LAN communication function, and outputs a wireless signal including a wireless device ID. The second wireless communication unit 41 is a communication interface that transmits and receives information to and from the wireless WAN base station. The first wireless communication unit 40 may be a communication interface that performs communication other than wireless LAN communication, such as an NFC communication function or a Bluetooth (registered trademark) communication function.

  The display unit 42 is a touch panel display. The user of the wireless device 3 can operate the operation screen of the member numbered ticket issuing application displayed on the display unit 42 by operating the screen of the display unit 42 with a finger or the like. The display unit 42 is, for example, a small LCD or an organic EL display.

  The operation unit 43 includes a keyboard including keys for entering characters, numbers, and spaces, an enter key, an arrow key, and a power button. In the following description, the operation unit 43 of the wireless device 3 is described as being operated by the staff of the store where the wireless device 3 is provided (hereinafter referred to as store staff). The unit 43 may be operated.

  The storage unit 44 is a storage device such as a semiconductor memory element such as a RAM or a flash memory, a hard disk, or a memory card. The storage unit 44 stores, for example, an OS and a member numbered ticket issuing application program acquired from the numbered ticket information issuing server 4.

  The storage unit 44 stores, for example, screen information, setting information, numbered ticket information, and the like. These pieces of information are set and updated in the storage unit 44 by the control unit 45 executing the numbered ticket issuing application for members. The screen information includes, for example, information on layouts of various screens described later, and is used for generating various screens described later.

  The control unit 45 is realized by an integrated circuit such as an ASIC or FPGA, for example. In addition, the control unit 45 realizes or executes information processing functions and operations described later by executing a program stored in the storage unit 44 by using an internal RAM (not shown) as a work area by a CPU, an MPU, or the like, for example. To do.

  Specifically, the control unit 45 executes the numbered ticket issuing application for members whose program data is stored in the storage unit 44, whereby the identification information setting unit 51, the information transmission unit 52, the information reception unit 53, and the display It functions as the control unit 54. Note that the configuration of the control unit 45 is not limited to this configuration, and may be another configuration as long as it performs information processing to be described later.

  The identification information setting unit 51 acquires the ID change request transmitted from the numbered ticket information issuing server 4 via the second wireless communication unit 41. The identification information setting unit 51 sets the wireless device ID included in the ID change request in the first wireless communication unit 40. As a result, a wireless signal including the wireless device ID set by the identification information setting unit 51 is output from the first wireless communication unit 40.

  The identification information setting unit 51 can also generate a unique wireless device ID according to a random or predetermined rule every predetermined period (for example, every 30 minutes). In this case, the identification information setting unit 51 sets the generated wireless device ID in the first wireless communication unit 40 and transmits it to the numbered ticket information issuing server 4 via the first wireless communication unit 40. The identification information setting unit 51 can generate a wireless device ID so as not to consider duplication between the wireless devices 3, for example, by adding a store ID to information generated according to random or predetermined rules. .

  The information transmission unit 52 transmits various information to the numbered ticket information issuing server 4. Information transmitted to the numbered ticket information issuing server 4 includes, for example, a member registration request, a store registration request, a ticketing start request, a numbered ticket issue request, a numbered ticket list information request, a call request, a numbered ticket acceptance request, and a numbered ticket. There is a cancellation request.

  The information receiving unit 53 acquires various types of information transmitted from the numbered ticket information issuing server 4 and stores the acquired information in the storage unit 44. The information transmitted from the numbered ticket information issuing server 4 is, for example, store list information, store registration information, numbered ticket list information, ID change request, etc., and these information are stored in the storage unit 44 by the information receiving unit 53. The

  The display control unit 54 performs display control of the display unit 42 based on the operation of the store staff on the operation unit 43 (hereinafter referred to as staff operation). FIGS. 7A, 7 </ b> B, and 8 </ b> A to 8 </ b> C are diagrams showing examples of screens displayed on the display unit 42 by the display control unit 54.

  FIG. 7A shows an example of the member registration screen. As shown in FIG. 7A, the member registration screen 200 includes a member name input area 201, an email address input area 202, a password input area 203, and a registration operation area 204. The display control unit 54 displays the member registration screen 200 on the display unit 42 based on the screen information stored in the storage unit 44.

  The store staff operates the operation unit 43 to input the member name, the mail address, and the password in the member name input area 201, the mail address input area 202, and the password input area 203, respectively, and select the registration operation area 204. When the registration operation area 204 is operated, the information transmission unit 52 transmits a member registration request including the member name, email address, and password to the numbered ticket information issuing server 4.

  Store list information is transmitted from the numbered ticket information issuing server 4 to the wireless device 3 in response to the member registration request. The store list information is received by the information receiving unit 53, and a store list screen corresponding to the store list information is displayed on the display unit 42 by the display control unit 54.

  FIG. 7B is a diagram illustrating an example of the store list screen. As shown in FIG. 7B, the store list screen 210 includes a new creation operation area 211 and a store selection area 212. When the store staff selects the newly created operation area 211 by an operation on the operation unit 43 (hereinafter referred to as staff operation), the display control unit 54 displays a store registration screen on the display unit 42.

  FIG. 8A is a diagram illustrating an example of a store registration screen. As illustrated in FIG. 8A, the store registration screen 220 includes a store name input area 221, an address input area 222, an option input area 223, and a registration operation area 224.

  By the staff operation, the store name and address are input to the store name input area 221 and the address input area 222, respectively, and the option in the option input area 223 is selected. Options included in the option input area 223 are information that can be selected by the user U. In the example shown in FIG. 8A, there are “number of people”, “cigarette”, “seat”, and the like.

  When the registration operation area 224 is selected by the staff operation after the above-described information is input on the store list screen, the information transmission unit 52 issues a store registration request including information such as the store name, address, and options as the numbered ticket information. Send to issue server 4. Although not shown, the store registration screen includes an area for inputting business hours and other information, and such information is also included in the store registration request.

  Store registration information is transmitted from the numbered ticket information issuing server 4 in response to the store registration request, and the store registration information is received by the information receiving unit 53. The display control unit 54 displays a ticketing start screen on the display unit 42 based on the store registration information received by the information receiving unit 53.

  FIG. 8B is a diagram illustrating an example of a ticketing start screen. As shown in FIG. 8B, the ticket issue start screen 230 includes a store registration information display area 231 and a ticket issue operation area 232. When the ticketing operation area 232 is selected by the staff operation, the information transmitting unit 52 transmits a ticketing start request including the store ID to the numbered ticket information issuing server 4, and the display control unit 54 displays the display screen of the display unit 42. The store list screen 210 is displayed.

  When a store is selected by a staff operation on the store selection area 212 on the store list screen 210, the information transmission unit 52 makes a numbered ticket list information request to the numbered ticket information issuing server 4. When the numbered ticket list information is transmitted from the numbered ticket information issuing server 4 to the wireless device 3 in response to the numbered ticket list information request, the information receiving unit 53 receives the numbered ticket list information and stores it in the storage unit 44. Remember. The display control unit 54 displays a numbered ticket list screen on the display unit 42 based on the numbered ticket list information stored in the storage unit 44.

  FIG.8 (c) is a figure which shows an example of a numbered ticket list screen. As shown in FIG.8 (c), the numbered ticket list screen 240 has numbered ticket information area | region 241a-241e. The numbered ticket information areas 241a to 241e include numbered ticket information display areas 242a to 242e and call operation display areas 243a to 243e. Numbered ticket information is displayed in the numbered ticket information display areas 242a to 242e. In the example shown in FIG. 8C, the numbered ticket information includes a numbered ticket number, the number of people, tobacco, and a seat.

  In the call operation display areas 243a to 243e, call state information or call operation buttons are arranged. For example, in the call operation display area 243a, information indicating that the call of the wireless terminal 2 has been completed and the reception order is No. 1 is displayed as the call state. In the call operation display area 243b, information indicating that the reception is completed is displayed as a call state. On the other hand, call operation buttons are displayed in the call operation display areas 243c to 243e.

  When any one of the call operation buttons in the call operation display areas 243c to 243e is selected by a staff operation (for example, double click), the information transmission unit 52 displays a call request corresponding to the selected call operation button with the numbered ticket information. Send to issue server 4. The call request includes, for example, a terminal ID or reference number to be called, and the numbered ticket information issuing server 4 specifies the wireless terminal 2 to be called.

  When a staff operation (for example, a flick operation) indicating completion of reception corresponding to any one of the call operation display areas 243c to 243e is performed, the information transmission unit 52 organizes a numbered ticket reception request corresponding to reception completion. It is transmitted to the ticket information issuing server 4. As a result, the numbered ticket list information in which the call operation display area of the reception completion is changed is transmitted from the numbered ticket information issuing server 4 and received by the information receiving unit 53, and the reception is completed in the call operation display area corresponding to the reception completion. A numbered ticket list screen 240 including information indicating that the ticket is displayed is displayed on the display unit 42 by the display control unit 54.

  In addition, when a staff operation (for example, a triple click operation) for canceling any one of the call operation display areas 243c to 243e is performed, the information transmission unit 52 organizes a numbered ticket cancellation request including information to be canceled. It is transmitted to the ticket information issuing server 4. As a result, the numbered ticket list information from which the call operation display area to be canceled is deleted is transmitted from the numbered ticket information issuing server 4 and received by the information receiving unit 53, and the numbered ticket list according to the changed numbered ticket list information. A screen 240 is displayed on the display unit 42 by the display control unit 54.

  Although not shown, the display control unit 54 can also display a numbered ticket issue request screen on the display unit 42. Such a numbered ticket issuance request screen includes, for example, a customer information input area and a numbered ticket issuance request operation area for inputting information such as the name, telephone number, number of people, cigarettes, and seats of customers.

  The information receiving unit 53 issues a numbered ticket via the second wireless communication unit 41 when an input to the customer information input area and a numbered ticket issuance request operation are performed by an operation on the operation unit 43 of the store staff or the customer. The request is transmitted to the numbered ticket information issuing server 4. The numbered ticket issue request includes, in addition to the information input to the customer information input area, the wireless device ID stored in the storage unit 44 and the store ID of the store corresponding to the numbered ticket issue request operation. As a result, the numbered ticket information can be issued even to customers who do not have the wireless terminal 2.

[1.5. Numbered ticket information issuing server 4]
Next, the configuration of the numbered ticket information issuing server 4 will be specifically described. FIG. 9 is a diagram illustrating an example of the configuration of the numbered ticket information issuing server 4. As shown in FIG. 9, the numbered ticket information issuing server 4 includes a communication unit 60, a storage unit 61, and a control unit 62.

  The communication unit 60 is an interface such as a NIC, for example. The control unit 62 transmits and receives various types of information between the wireless terminal 2 and the wireless device 3 via the communication unit 60 and the communication network 6.

[1.5.1. Storage unit 61]
The storage unit 61 includes a member information DB 71, a store information DB 72, and a numbered ticket information DB 73.

  The member information DB 71, the store information DB 72, and the numbered ticket information DB 73 are, for example, a semiconductor memory element such as a RAM or a flash memory, or a storage device such as a hard disk. The member information DB 71, the store information DB 72, and the numbered ticket information DB 73 may be a single DB. For convenience of explanation, various IDs are represented by simple letters and numbers, but may be any ID as long as they can be distinguished from other information.

Hereinafter, various types of information stored in the respective DBs 71 to 73 will be described, and thereafter, the respective units 81 to 87 of the control unit 62 will be specifically described.
First, various tables stored in the member information DB 71, the store information DB 72, and the numbered ticket information DB 73 will be described.

(Member information table)
The member information DB 71 stores a member information table. FIG. 10 is a diagram illustrating an example of the member information table. As shown in FIG. 10, the member information table is information in which “member ID”, “member name”, “mail address”, and “password” are associated with each other.

  The “member ID” is member identification information assigned by the control unit 62 to a member registration request transmitted from the wireless device 3 to the numbered ticket information issuing server 4. “Member name”, “mail address”, and “password” are information included in the member registration request, and are set in the member information table by the control unit 62.

(Store information table)
The store information DB 72 stores a store information table. FIG. 11 is a diagram illustrating an example of the store information table. As shown in FIG. 11, the store information table includes information such as “store ID”, “member ID”, “store name”, “address”, “option information”, “business hours”, and “wireless device ID”. The associated information.

  “Store ID” is store identification information assigned by the control unit 62 in response to a store registration request transmitted from the wireless device 3 to the numbered ticket information issuing server 4. “Store name”, “address”, “option information”, and “business hours” are information included in the store registration request, and are set in the store information table by the control unit 62.

  “Member ID” is the same as “Member ID” shown in FIG. 10, and is identification information of a member having a store for which a store registration request is made. The “wireless device ID” is the wireless device ID of the wireless device 3 set in the wireless device 3 by the control unit 62.

(Numbered ticket information table)
The numbered ticket information DB 73 stores a numbered ticket information table. FIG. 12 is a diagram illustrating an example of a numbered ticket information table. As shown in FIG. 12, the numbered ticket information table includes “store ID”, “terminal ID”, “waiting order”, “numbered ticket number”, “expiration date”, “number of people”, “cigarette”, “seat”. , “Calling state” and other information associated with each other.

  The “terminal ID” is identification information assigned to the wireless terminal 2 by the control unit 62. The terminal ID is assigned by the control unit 62 in response to the registration request transmitted from the wireless terminal 2, set in the numbered ticket information table, and notified to the wireless terminal 2. The information transmitted from the wireless terminal 2 includes the terminal ID, whereby the control unit 62 can identify the wireless terminal 2.

  The “waiting order” is a number indicating the waiting order of the user U of the wireless terminal 2. The smaller the “waiting order”, the shorter the waiting time. The “waiting order” is determined by the control unit 62 and set in the numbered ticket information table. The “expiration date” is the expiration date of the numbered ticket information issued to the wireless terminal 2. The “expiration date” is set by the control unit 62.

  The “numbered ticket number” is a numbered ticket number assigned to the wireless terminal 2. The “numbered ticket number” is assigned by the control unit 62 according to a predetermined rule or at random, for example, so that a duplicate number is not assigned to the user U in the waiting state.

  “Number of people”, “tobacco”, and “seat” are optional information, and are set by the control unit 62 based on information included in the numbered ticket issue request. The “number of people” column indicates the number of people applied to the numbered ticket information. The column “Tobacco” indicates that “0” is “no smoking”, “1” is “smoking”, and “2” is “any”. In the “seat” column, “0” is “table” and “1” is “counter”. “2” indicates that “whichever is acceptable”.

  In the “calling state”, information on the calling state of the wireless terminal 2 is set. For example, in the example illustrated in FIG. 12, “call not yet” is set when the wireless terminal 2 is not called, and “called” is set when the wireless terminal 2 is called. When both the calling and reception of the terminal 2 are completed, “acceptance complete” is set.

  As shown in FIG. 12, the numbered ticket information table includes past numbered ticket information that has been accepted, but the past numbered ticket information is stored in the numbered ticket information DB 73 (not shown). Can also be set.

[1.5.2. Control unit 62]
The control unit 62 includes a numbered ticket information issuing unit 81, a numbered ticket information transmitting unit 82, an identification information generating unit 83, an identification information changing unit 84, a determining unit 85, a notifying unit 86, and an information processing unit 87. Have

  The control unit 62 executes a program stored in an internal storage device by the internal CPU or MPU using the RAM as a work area, so that a numbered ticket information issuing unit 81, a numbered ticket information transmitting unit 82, an identification information generating unit 83, the identification information changing unit 84, the determination unit 85, the notification unit 86, and the information processing unit 87. The configuration of the control unit 62 is not limited to this configuration, and may be another configuration as long as the configuration performs information processing to be described later.

[1.5.2.1. Numbered ticket information issuing unit 81]
When the numbered ticket information issuing unit 81 receives a numbered ticket issuing request from the wireless terminal 2 via the communication unit 60, the numbered ticket information issuing unit 81 issues the numbered ticket information of the store corresponding to the numbered ticket issuing request.

  Specifically, when the numbered ticket information issuing unit 81 receives a numbered ticket issue request from the wireless terminal 2, the store information table includes a set of the store ID and the wireless device ID included in the numbered ticket issue request. In this case, it is determined that the numbered ticket information is issued. For example, assume that the store information table is in the state shown in FIG. In this case, if the combination of the store ID “A1” and the wireless device ID “ueisp00223” is included in the numbered ticket issuance request, the numbered ticket information issuing unit 81 determines to issue the numbered ticket information. On the other hand, if the combination of the store ID and the wireless device ID set in the store information table is not included in the numbered ticket issuance request, the numbered ticket information issuing unit 81 determines not to issue the numbered ticket information.

  Therefore, the numbered ticket information is issued on condition that the user U of the wireless terminal 2 goes into the wireless communication area 5 of the wireless device 3 provided in the store where the numbered ticket information is to be obtained. In other words, the numbered ticket information is not issued when the issue request operation of the numbered ticket information is performed at a place away from the store. Therefore, unfairness between the user U who obtains the numbered ticket information by the wireless terminal 2 and the user who obtains the numbered ticket information by the wireless device 3 can be avoided.

  The numbered ticket information issuing unit 81 determines the “numbered ticket number” according to a predetermined rule or random so that a duplicate number is not assigned to the user U in the waiting state. For example, the numbered ticket information issuing unit 81 can set the number incremented by 1 each time the numbered ticket information is issued as the numbered ticket number.

  The numbered ticket information issuing unit 81 determines the “expiration date” of the numbered ticket information. For example, the numbered ticket information issuing unit 81 changes the “expiration date” depending on the degree of congestion of the store that is the target of the numbered ticket information. Specifically, the numbered ticket information issuing unit 81 sets an “expiration date” so that the time limit extends as the degree of congestion in the store increases. The degree of congestion of “store congestion” is determined by the determination unit 85 according to the number of “uncalled” numbered ticket information associated with the store ID corresponding to the numbered ticket issue request in the numbered ticket information table. The

  When the numbered ticket information issuing unit 81 determines the “numbered ticket number” and “expiration date”, the “numbered ticket number” and “expiration date” and the member ID, store ID, store name, Addresses, option information, business hours, etc. are associated and set in the numbered ticket information table. The numbered ticket information issuing unit 81 also sets a member ID corresponding to the store ID in the numbered ticket information table. The numbered ticket information issuing unit 81 can also set the numbered ticket information issuing time in association with each terminal ID of the numbered ticket information table.

  The numbered ticket information issuing unit 81 starts issuing numbered ticket information when receiving a ticketing start request from the wireless device 3, and stops issuing numbered ticket information when receiving a ticketing start stop from the wireless device 3. To do. The numbered ticket information issuing unit 81 can also start and stop issuing numbered ticket information based on the business hours set in the store information table.

  For example, the numbered ticket information issuing unit 81 can set the numbered ticket information issuance period from a predetermined time T1 before the business start time to a predetermined time T2 before the business end time. The numbered ticket information issuing unit 81 can increase the predetermined times T1 and T2 when there are many users U around the store, and can shorten the predetermined times T1 and T2 when there are few users U around the store. . Thereby, numbered ticket information can be issued more appropriately. The numbered ticket information issuing unit 81 can change the predetermined times T1 and T2 with, for example, the number of wireless terminals 2 that transmit the wireless device ID associated with the store ID as the number of users U around the store. .

[1.5.2.2. Numbered ticket information transmitter 82]
The numbered ticket information transmitting unit 82 transmits the numbered ticket information issued by the numbered ticket information issuing unit 81 to the wireless terminal 2 that is the transmission source of the numbered ticket issue request via the communication unit 60.

  Further, when there is a numbered ticket list information request from the wireless device 3, the numbered ticket information transmission unit 82 extracts all the numbered ticket information corresponding to the store ID included in the numbered ticket list information request from the numbered ticket information table, Numbered ticket list information including the extracted numbered ticket information is transmitted to the wireless device 3.

[1.5.2.3. Identification information generation unit 83]
The identification information generation unit 83 generates a wireless device ID for each wireless device 3. For example, the identification information generation unit 83 generates a wireless device ID that does not overlap between the wireless devices 3 at predetermined intervals (for example, every 30 minutes) in accordance with random or predetermined rules. The wireless device ID is identification information composed of letters and numbers, for example.

[1.5.2.4. Identification information changing unit 84]
Each time the identification information generation unit 83 generates a wireless device ID, the identification information change unit 84 transmits an ID change request including the generated wireless device ID to the corresponding wireless device 3 via the communication unit 60. As a result, the wireless device ID of the wireless device 3 is changed.

  Further, the identification information changing unit 84 sets the wireless device ID generated by the identification information generating unit 83 in the store information table. When the wireless device 3 generates a wireless device ID, the identification information changing unit 84 acquires the wireless device ID from the wireless device 3 and sets it in the store information table.

  FIG. 13 is a diagram illustrating the exchange of the wireless device ID among the wireless terminal 2, the wireless device 3, and the numbered ticket information issuing server 4. As shown in FIG. 13, when the identification information changing unit 84 transmits a new wireless device ID to the wireless device 3 (step S20), the wireless device 3 uses the new wireless device ID acquired from the numbered ticket information issuing server 4. It is included in the radio signal and output to the radio communication area 5 (step S21).

  The wireless device ID received by the wireless terminal 2 from the wireless device 3 is a new wireless device ID, and a numbered ticket issue request including the new wireless device ID is transmitted from the wireless terminal 2 to the numbered ticket information issuing server 4. (Step S22).

  As described above, since the wireless device ID is periodically changed by the numbered ticket information issuing server 4, the unauthorized numbered ticket issuing request from the wireless terminal 2 that has not visited the store is suppressed to improve security. be able to. When it is desired to increase security, the frequency of changing the wireless device ID is increased. The change frequency of the wireless device ID can be changed for each store ID, for example.

  The identification information changing unit 84 can also output a random wireless device ID from the wireless device 3 using a secret key instead of the wireless device ID generated by the identification information generating unit 83. FIG. 14 is a diagram illustrating generation and exchange of a wireless device ID using a secret key.

  As shown in FIG. 14, the identification information changing unit 84 generates or selects a store-specific secret key, transmits the secret key to the wireless device 3 (step S30), and sets it in the store information table. The control unit 45 of the wireless device 3 calculates a value obtained by encrypting the current time using the received secret key (step S31), and outputs the calculation result to the wireless terminal 2 as a wireless device ID (step S32).

  The time when the wireless device 3 encrypts is, for example, “xx year xx month xx date xx hour xx minute”, and in this case, the wireless device ID can be changed in units of minutes. The time when the wireless device 3 encrypts may be “xx year xx month xx date xx hour”, and in this case, the wireless device ID can be changed in units of hours. Further, “xx year xx month xx date xx hour xx minute xx second” may be used. In this case, the wireless device ID can be changed in units of seconds.

  The wireless device ID that the wireless terminal 2 receives from the wireless device 3 is a wireless device ID that is changed in units of minutes or hours, and a numbered ticket issue request including the wireless device ID is sent from the wireless terminal 2 to a numbered ticket information issuing server. 4 (step S33). The numbered ticket information issuing unit 81 verifies the numbered ticket issue request transmitted from the wireless terminal 2 with the secret key (step S34). Specifically, the numbered ticket information issuing unit 81 obtains the store secret key corresponding to the wireless device ID included in the numbered ticket issue request from the store information table, and decrypts the radio device ID with the acquired secret key. Numbered ticket information is issued when the value matches the current time.

  As described above, even when a secret key is used, the wireless device ID is periodically changed, so that an unauthorized numbered ticket issuance request from the wireless terminal 2 that has not visited the store is suppressed to improve security. Can do. When it is desired to increase security, the frequency of changing the wireless device ID is increased. The change frequency of the wireless device ID can be changed for each store ID, for example.

[1.5.2.5. Determination unit 85]
When there is a change in the numbered ticket information, the determination unit 85 determines the waiting order and waiting time of the store corresponding to the numbered ticket information transmitted to the wireless terminal 2. For example, if there is a numbered ticket acceptance request from the wireless terminal 2 or the wireless device 3, the “calling state” of the numbered ticket information corresponding to the numbered ticket acceptance request is changed to “acceptance completed”. The determination unit 85 determines that there is a change in the numbered ticket information. Further, for example, when the numbered ticket information is canceled, the waiting order is changed, so the determination unit 85 determines that the numbered ticket information is changed. In addition, when the provision object by a store is a service, the waiting order determined by the determination part 85 is an order in which a service is provided, and when the provision object by a store is a product, the waiting order determined by the determination part 85 The order is the order in which products are provided.

  The determination unit 85 obtains the waiting order and waiting time of the user U of the wireless terminal 2 corresponding to each terminal ID for each store ID based on the numbered ticket information table. For example, the determination unit 85 obtains the waiting order of each user U for each store ID based on the numbered ticket number of the wireless terminal 2 whose calling state is “uncalled”.

  For example, assume that the numbered ticket information table is in the state shown in FIG. In this case, the determination unit 85 determines that the waiting order of the user U corresponding to the terminal ID “T001” having the smallest number among the wireless terminals 2 in which the calling state is “uncalled” is “1”, and the next number is It is determined that the waiting order of the user U corresponding to the small terminal ID “T098” is “2”. For the user U of the other wireless terminal 2 whose calling state is “not yet called”, the waiting order is determined by the same process.

  The determination unit 85 deletes the numbered ticket information corresponding to the wireless terminal 2 whose expiration date has passed among the wireless terminals 2 whose calling state is “Called” from the numbered ticket information table, and displays the deleted numbered ticket information. Numbered ticket revocation information is transmitted to the acquired wireless terminal 2. Thereby, use of numbered ticket information for which the expiration date has passed can be avoided.

  In the case where the numbered ticket information issuing unit 81 sets the numbered ticket information issuance time in each numbered ticket information in the numbered ticket information table, the determination unit 85 determines each user U in order from the oldest numbered ticket information issuance time. You can also ask for the waiting order. By doing in this way, even when the numbered ticket information issuing part 81 assigns a numbered ticket number at random, the waiting order can be determined with high accuracy.

  Moreover, the determination part 85 can obtain | require the waiting time of the user U for every shop ID based on the waiting order of the user U and an average waiting time. For example, the determination unit 85 obtains the waiting time by multiplying the waiting order by the average waiting time. The average waiting time is, for example, an order waiting time per user set. If the average waiting time is 10 minutes, the user U of the wireless terminal 2 with the terminal ID “T076” determines that the waiting time is “30 minutes” because the waiting order is “3”. The determination unit 85 can use the initial value set in the storage unit 61 by the staff operation as the average waiting time, and then learn the average waiting time based on the call notification interval or the like.

  Moreover, the determination part 85 makes the waiting order and waiting time of the user U with the largest waiting order the number of waiting groups in the store and the waiting time. Note that the determination unit 85 adds the average waiting time and 1 to the waiting time and waiting order of the user U who has the largest waiting order in the store, respectively, so that the waiting order of the user U's store that obtains the numbered ticket information next time And waiting time can also be determined.

  Moreover, the determination part 85 determines the waiting order of each user U according to the presence degree of the user U in the radio | wireless communication area 5 of the radio | wireless apparatus 3 provided in the object store of the numbered ticket information in addition to the numbered ticket number. You can also That is, the determination unit 85 can determine the waiting order of each user U based on how often the wireless device ID corresponding to the store ID is transmitted from the wireless terminal 2 of the user U waiting for the turn. Such determination includes a congestion setting mode and a congestion avoidance mode, and such a mode can be set for each store ID.

  First, the congestion setting mode will be described. The determination unit 85 transmits how often the wireless device ID that matches the wireless device ID corresponding to the store ID set in the congestion setting mode is transmitted from the wireless terminal 2 having the terminal ID associated with the store ID. Determine whether. And the determination part 85 calculates | requires a waiting order so that a priority degree becomes high, so that the determined transmission frequency is high.

  For example, consider a case where the store information table is in the state shown in FIG. 11 and the numbered ticket information table is in the state shown in FIG. 12, and the waiting order at the store corresponding to the store ID “A1” is determined. In this case, for example, the determination unit 85 obtains a weighting value that becomes smaller as the transmission frequency of the wireless device ID “ueisp00223” per predetermined time increases, and the waiting order obtained based on the numbered ticket number and the issue time as described above. Re-determine.

  For example, the determination unit 85 arranges the waiting order and the weighted value in ascending order, and re-determines the waiting order so that the waiting order increases as the multiplication value increases. In addition, it is only necessary to prioritize and reduce the waiting order of the user U having a high degree of presence around the target store of the numbered ticket information, and the determination unit 85 can re-determine the waiting order by other methods, It is also possible to determine the waiting order by one determination without dividing the determination of the waiting order and the re-determination.

  In this way, in the congestion setting mode, the waiting order of the user U who has a high degree of presence of the numbered ticket information around the target store is prioritized and reduced, so for example, the congestion setting mode is set for a newly opened store. By doing so, you can inform passers-by that the store is thriving.

  Next, the congestion avoiding mode will be described. The determination unit 85 determines whether the wireless device ID that matches the wireless device ID corresponding to the store ID set in the congestion avoidance mode is not. And the determination part 85 calculates | requires a waiting order so that a priority degree becomes high, so that the determined transmission frequency is low.

  For example, consider a case where the store information table is in the state shown in FIG. 11 and the numbered ticket information table is in the state shown in FIG. 12, and the waiting order at the store corresponding to the store ID “A1” is determined. In this case, for example, the determination unit 85 obtains a weighting value that increases as the transmission frequency of the wireless device ID “ueisp00223” per predetermined time decreases, and the waiting order obtained based on the numbered ticket number and the issue time as described above. Re-determine.

  For example, the determination unit 85 arranges the waiting order and the weighted value in ascending order, and re-determines the waiting order so that the waiting order increases as the multiplication value increases. In addition, it is only necessary to prioritize and reduce the waiting order of the user U who has a low degree of presence around the target store of the numbered ticket information, and the determination unit 85 can re-determine the waiting order by other methods, It is also possible to determine the waiting order by one determination without dividing the determination of the waiting order and the re-determination.

  In this way, in the congestion avoidance mode, the waiting order of the user U with a low degree of presence of the numbered ticket information around the target store is prioritized and reduced, so for example, by setting the congestion setting mode, Congestion can be avoided.

[1.5.2.6. Notification unit 86]
The notification unit 86 issues a call notification to the wireless terminal 2 when a call request is received from the wireless device 3 or when it is determined that the waiting order determined by the determination unit 85 is within a predetermined range. . For example, the notification unit 86 transmits the call notification information to the wireless terminal 2 of the user U whose waiting order is “3” or less. Thereby, it is possible to notify the user U whose waiting order is “3” or less that the order is close.

  In addition to the waiting order, the notification unit 86 can also determine the wireless terminal 2 that performs call notification based on the current position of the wireless terminal 2. For example, the notification unit 86 can preferentially perform the call notification as the distance between the target store of the numbered ticket information and the current position of the wireless terminal 2 (hereinafter referred to as a separation distance) is longer.

  Specifically, the notification unit 86 obtains a weighting value that increases as the separation distance decreases, and multiplies the waiting value by the weighting value. The notification unit 86 transmits call notification information to the wireless terminal 2 of the user U whose multiplication result is within a predetermined value. As described above, when the separation distance is long, the user U can be visited at an appropriate timing by making a call notification early.

  Note that the notification unit 86 can obtain the travel time from the current position of the wireless terminal 2 to the target store of the numbered ticket information instead of the separation distance, and can give priority to the call notification as the travel time increases. As described above, when the travel time is long, the user U can be brought to the store at an appropriate timing by making a call notification early.

  For example, the history of the location information of the wireless terminal 2 after issuing the numbered ticket information is stored in the storage unit 61, and the notification unit 86 determines the moving means of the user U of the wireless terminal 2 based on the history of the location information. The travel time can be obtained. For example, the notification unit 86 obtains the moving route and moving speed of the user U from the history of the position information of the wireless terminal 2, obtains the moving means (for example, car, transportation, walking) from these information, and uses the moving means. The travel time to the target store of numbered ticket information is obtained.

  In addition, the notification part 86 will transmit numbered ticket expiration information with respect to the radio | wireless terminal 2 of a corresponding user U, when it determines with the user U not being able to visit a store on the expiration date of numbered ticket information based on a separation distance and movement time. The numbered ticket information of the corresponding user U can be deleted from the numbered ticket information table.

  Further, the notification unit 86 transmits the turn waiting end information to the wireless terminal 2 when it is determined that the waiting order determined by the determination unit 85 is “1”. In addition, when the numbered ticket information is changed, the notification unit 86 transmits the changed numbered ticket information to the wireless device 3. Thereby, in the radio | wireless apparatus 3, the numbered ticket list screen 240 can be made into the newest state.

[1.5.2.7. Information Processing Unit 87]
The information processing unit 87 performs processing in response to a request from the wireless terminal 2. For example, when the information processing unit 87 receives a store list information request from the wireless terminal 2, the information processing unit 87 obtains the numbered ticket information corresponding to the store ID of the store within the geographical range included in the store list information request from the numbered ticket information table. The numbered ticket list information including the extracted numbered ticket information is generated and transmitted to the requesting wireless terminal 2.

  When the information processing unit 87 receives a store information request from the wireless terminal 2, the information processing unit 87 extracts store information corresponding to the store ID included in the store information request from the store information table and transmits it to the requesting wireless terminal 2. .

  In addition, when the information processing unit 87 receives a numbered ticket cancellation request from the wireless terminal 2 or the wireless device 3, among the numbered ticket information set in the numbered ticket information table, the store ID and the number included in the numbered ticket cancellation request. The numbered ticket information including the ticket number (or terminal ID) is deleted from the numbered ticket information table.

  Further, when the information processing unit 87 receives a numbered ticket reissue request from the wireless terminal 2, the information processing unit 87 extracts the latest latest numbered ticket information including the terminal ID and the store ID included in the numbered ticket reissue request from the storage unit 61. Then, the expiration date of the extracted ticket information is changed and set in the ticket information table. The information processing unit 87 transmits the numbered ticket information set in the numbered ticket information table to the requesting wireless terminal 2.

  Further, when the information processing unit 87 receives a numbered ticket acceptance request from the wireless terminal 2 or the wireless device 3, the information processing unit 87 sets the “calling state” of the numbered ticket information corresponding to the numbered ticket acceptance request to “completed acceptance” in the numbered ticket information table. To "". The information processing unit 87 transmits reception information corresponding to the numbered ticket reception request to the requesting wireless terminal 2.

  The numbered ticket reception request includes, for example, a store ID and a numbered ticket number, and the information processing unit 87 selects the numbered ticket information from the numbered ticket information table based on the information included in the numbered ticket reception request. Is identified. In addition, the information processing unit 87 may accept a numbered ticket reissue request or a numbered ticket acceptance request only when the wireless terminal 2 transmits a wireless device ID that matches the wireless device ID included in the numbered ticket information. it can. Thereby, the situation where reception is completed due to an erroneous operation can be reduced.

  In addition, when the information processing unit 87 receives a member registration request from the wireless device 3, the information processing unit 87 stores information included in the member registration request in the member information table. When the information processing unit 87 receives a store registration request from the wireless device 3, Is stored in the store information table. When the information processing unit 87 receives the numbered ticket list information request from the wireless device 3, the information processing unit 87 extracts the numbered ticket information of the store ID corresponding to the member ID included in the numbered ticket list information request from the numbered ticket information table, Numbered ticket list information including the extracted numbered ticket information is transmitted to the requesting wireless terminal 2.

[1.5.3. Processing flow]
Next, information processing of the numbered ticket information issuing server 4 according to the first embodiment will be described. FIG. 15 is a flowchart showing an example of information processing of the numbered ticket information issuing server 4. This operation is a process repeatedly executed by the control unit 62 of the numbered ticket information issuing server 4.

  As shown in FIG. 15, the control unit 62 determines whether there is a numbered ticket issue request from the wireless terminal 2 or the wireless device 3 (step S40). If it determines with there being a numbered ticket issue request (step S40; Yes), the control part 62 will perform a numbered ticket information issue process (step S41). The numbered ticket information issuing process is a process shown in steps S51 to S54 shown in FIG. 16, and will be described in detail later.

  In Step S40, when it is determined that there is no numbered ticket issue request (Step S40; No), or when the process of Step S41 is completed, the control unit 62 determines whether or not the identification information change timing has arrived. (Step S42). If it determines with the change timing of identification information having come (step S42: Yes), the control part 62 will perform an identification information change process (step S43). Specifically, the control unit 62 generates new identification information for each store, and transmits the generated new identification information to the wireless device 3 of each store. Note that when the secret key is used, the processes of steps S42 and S43 are not performed.

  In Step S42, when it is determined that it is not the timing for changing the identification information (Step S42; No), or when the process of Step S43 is completed, the control unit 62 determines whether there is a change in the numbered ticket information. (Step S44). For example, when the numbered ticket information is added, a call notification corresponding to the numbered ticket information is performed, or when the numbered ticket information is canceled, the control unit 62 determines that the numbered ticket information is changed. To do.

  When it is determined that the numbered ticket information is changed (step S44; Yes), the control unit 62 executes a call notification process (step S45). The call notification process is a process shown in steps S61 to S63 shown in FIG. 17 and will be described in detail later.

  In Step S44, when it is determined that the numbered ticket information is not changed (Step S44; No), or when the process of Step S45 is completed, the control unit 62 makes other requests or the like to the wireless terminal 2 or the wireless device 3. It is determined whether or not there is (step S46). When it is determined that there is another request (step S46; Yes), the control unit 62 executes processing according to the request (step S47).

  When it is determined in step S46 that there is no other request (step S46; No), or when the process of step S47 is completed, the control unit 62 ends the process.

  FIG. 16 is a flowchart illustrating an example of numbered ticket information issuing processing. As illustrated in FIG. 16, when the numbered ticket information issuance process is started, the control unit 62 determines whether or not the numbered ticket issuance request is a regular request (step S51). When the combination of the wireless device ID and the store ID included in the numbered ticket request is included in the store information table, the control unit 62 determines that the numbered ticket issue request is a legitimate request.

  When it is determined that the numbered ticket issue request is a regular request (step S51; Yes), the control unit 62 issues numbered ticket information (step S52) and sets the issued numbered ticket information in the numbered ticket information table. The issued numbered ticket information is transmitted to the requesting wireless terminal 2 or wireless device 3 (step S53). On the other hand, if it is determined that the numbered ticket issuance request is not a legitimate request (step S51; No), the control unit 62 transmits a rejection notice for refusing to issue the numbered ticket information to the requesting wireless terminal 2 or wireless device 3. (Step S54). When the processes of steps S53 and S54 are completed, the control unit 62 ends the process.

  FIG. 17 is a flowchart illustrating an example of a call notification process. As illustrated in FIG. 17, when the call notification process is started, the control unit 62 waits and waits for each user U of the wireless terminal 2 corresponding to the store ID in which the numbered ticket information is changed in the numbered ticket information table. Time is calculated (step S51).

  Next, the control unit 62 determines whether there is a wireless terminal 2 to be called (step S62). The control unit 62 determines that there is a wireless terminal 2 to be called when there is a user U that has been placed in a waiting order within a predetermined range. If it is determined that there is a wireless terminal 2 to be called (step S62; Yes), the control unit 62 issues a call notification to the wireless terminal 2 to be called (step S63).

  When it is determined that there is no wireless terminal 2 to be called (step S62: No), or when the process of step S63 ends, the control unit 62 ends the process.

[2. Second Embodiment]
Next, a numbered ticket information issuing system according to the second embodiment will be described. In the numbered ticket information issuing system 1 according to the first embodiment, the numbered ticket information issuing server 4 determines whether the numbered ticket issuing request is legitimate, but the numbered ticket information according to the second embodiment. In the issuing system, a regular numbered ticket issuing request can be made by a wireless terminal.

  The numbered ticket information issuing system according to the second embodiment is partially different in the configuration of the wireless terminal and the numbered ticket information issuing server, but the other configuration is the same as the numbered ticket information issuing system 1 according to the first embodiment. It is. In the following, the same elements as those of the wireless terminal 2 and the numbered ticket information issuing server 4 according to the first embodiment are denoted by the same reference numerals, and description thereof will be omitted as appropriate.

  FIG. 18 is a diagram illustrating a configuration example of a wireless terminal according to the second embodiment. The wireless terminal 2A according to the second embodiment includes a control unit 26A, and other configurations are the same as those of the wireless terminal 2. The control unit 26A includes an identification information acquisition unit 31, a numbered ticket issue request unit 32A, an information transmission unit 33, an information reception unit 34A, and a display control unit 35.

  The store information acquired by the information receiving unit 34A includes the wireless device ID in addition to the store ID. When a numbered ticket issue request operation is performed by a user operation, the numbered ticket issue request unit 32A determines whether or not the wireless device ID acquired by the identification information acquisition unit 31 matches the wireless device ID included in the store information. judge. Then, the numbered ticket issue request unit 32A transmits a numbered ticket issue request including the store ID when the wireless device ID acquired by the identification information acquisition unit 31 matches the wireless device ID included in the store information. Thereby, a regular numbered ticket issue request is transmitted from the wireless terminal 2A.

  FIG. 19 is a diagram illustrating a configuration example of a numbered ticket information issuing server according to the second embodiment. The numbered ticket information issuing server 4A according to the second embodiment includes a control unit 62A, and the other configuration is the same as that of the numbered ticket information issuing server 4. The control unit 62A includes a numbered ticket information issuing unit 81A, a numbered ticket information transmitting unit 82, an identification information generating unit 83, an identification information changing unit 84, a determining unit 85, a notifying unit 86, and an information processing unit 87A.

  When the information processing unit 87A receives the store information request from the wireless terminal 2A, the information processing unit 87A extracts the store information corresponding to the store ID included in the store information request from the store information table and transmits it to the requesting wireless terminal 2A. The store information transmitted by the information processing unit 87A includes a wireless device ID corresponding to the store ID in addition to the store information transmitted by the information processing unit 87.

  The numbered ticket information issuing unit 81A issues numbered ticket information when it receives a numbered ticket issue request from the wireless terminal 2A. Since the numbered ticket issuance request transmitted from the wireless terminal 2A is a legitimate request, the numbered ticket information issuing unit 81A does not need to determine whether the numbered ticket issuance request is legitimate. Therefore, the processing load on the numbered ticket information issuing server 4A can be reduced.

  As described above, the numbered ticket information issuing system according to the second embodiment includes the wireless device ID included in the store information transmitted from the numbered ticket information issuing server 4A to the wireless terminal 2A, so that the regular numbered ticket information issuance is performed from the wireless terminal 2A. A ticket issue request can be transmitted.

[3. Modified example]
In the embodiment described above, examples of “number of people”, “cigarettes”, and “seats” have been described as option information, but other information may be included. For example, optional information may include “desired visit time”, “desired visit date and time”, and the like. In this case, the control unit 62 can issue numbered ticket information corresponding to “desired visit time” and “desired visit date and time”. For example, the control unit 62 can receive the numbered ticket information in the numbered ticket number or the waiting order in units of a predetermined time period, thereby improving the convenience of the user U.

  In the embodiment described above, the numbered ticket issuance request screen is displayed on the display unit 42 by a user operation, but the numbered ticket issuance request screen corresponding to the store near the current position of the wireless terminals 2 and 2A is automatically displayed. It can also be displayed on the part 22. For example, the control units 62 and 62A of the numbered ticket information issuing servers 4 and 4A transmit store information of stores close to the position information transmitted from the wireless terminals 2 and 2A to the wireless terminals 2 and 2A. When the radio terminals 2 and 2A acquire the store information from the numbered ticket information issuing servers 4 and 4A, the numbered ticket issue request screen is displayed on the display unit 22 based on the store information. The numbered ticket information issuing servers 4 and 4A refer to the past numbered ticket information issuance history and transmit store information to the wireless terminals 2 and 2A of the user U who has issued the past numbered ticket information. You can also

  In the congestion setting mode and the congestion avoidance mode described above, the determination unit 85 can also change the range of the wireless communication area 5. For example, the determination unit 85 can narrow the wireless communication area 5 in the congestion setting mode and widen the wireless communication area 5 in the congestion avoidance mode. Thereby, the effect of each mode can be heightened more.

[4. Hardware configuration]
The numbered ticket information issuing servers 4 and 4A in the embodiment are realized by a computer 300 having a configuration as shown in FIG. 20, for example. FIG. 20 is a hardware configuration diagram illustrating an example of a computer that realizes the functions of the numbered ticket information issuing servers 4 and 4A.

  The computer 300 includes a central processing unit (CPU) 301, a random access memory (RAM) 302, a read only memory (ROM) 303, a hard disk drive (HDD) 304, a communication interface (I / F) 305, an input / output interface (I). / F) 306 and a media interface (I / F) 307.

  The CPU 301 operates based on a program stored in the ROM 303 or the HDD 304 and controls each unit. The ROM 303 stores a boot program executed by the CPU 301 when the computer 300 is started up, a program depending on the hardware of the computer 300, and the like.

  The HDD 304 stores a program executed by the CPU 301, data used by the program, and the like. The communication interface 305 corresponds to the communication unit 60, receives data from other devices via the communication network 6, sends the data to the CPU 301, and transmits data generated by the CPU 301 to other devices via the communication network 6. .

  The CPU 301 controls an output device such as a display and a printer and an input device such as a keyboard and a mouse via the input / output interface 306. The CPU 301 acquires data from the input device via the input / output interface 306. Further, the CPU 301 outputs the generated data to the output device via the input / output interface 306.

  The media interface 307 reads a program or data stored in the recording medium 308 and provides it to the CPU 301 via the RAM 302. The CPU 301 loads the program from the recording medium 308 onto the RAM 302 via the media interface 307 and executes the loaded program. The recording medium 308 is, for example, an optical recording medium such as a DVD (Digital Versatile Disc) or PD (Phase change rewritable disk), a magneto-optical recording medium such as an MO (Magneto-Optical disk), a tape medium, a magnetic recording medium, or a semiconductor memory. Etc.

  When the computer 300 functions as the numbered ticket information issuing server 4 or 4A, the CPU 301 of the computer 300 executes the program loaded on the RAM 302, thereby executing the numbered ticket information issuing units 81 and 81A of the control units 62 and 62A. The numbered ticket information transmission unit 82, the identification information generation unit 83, the identification information change unit 84, the determination unit 85, the notification unit 86, and the information processing units 87 and 87A are realized. The HDD 304 realizes the function of the storage unit 61.

  The CPU 301 of the computer 300 reads these programs from the recording medium 308 and executes them, but as another example, these programs may be acquired from other devices via the communication network 6.

[5. effect]
The numbered ticket information issuing system according to the embodiment includes wireless terminals 2 and 2A and numbered ticket information issuing servers 4 and 4A. The wireless terminals 2 and 2A include an identification information acquisition unit 31, numbered ticket issue request units 32 and 32A, and information reception units 34 and 34A (an example of a numbered ticket information reception unit). The numbered ticket information issuing servers 4 and 4A include numbered ticket information issuing units 81 and 81A and a numbered ticket information transmitting unit 82. The identification information acquisition unit 31 acquires a wireless device ID (an example of identification information) of the wireless device 3 from the wireless device 3 provided in a place corresponding to a store or facility that provides a product or service. The numbered ticket issue requesting units 32 and 32A transmit a numbered ticket issue request to the numbered ticket information issuing servers 4 and 4A based on the wireless device ID of the wireless device 3 acquired by the identification information acquiring unit 31. The information receiving units 34 and 34A receive the numbered ticket information transmitted from the numbered ticket information issuing servers 4 and 4A in response to the numbered ticket issuance request. When the numbered ticket information issuing unit 81 or 81A receives a numbered ticket issue request from the wireless terminals 2 or 2A, the numbered ticket information issuing unit 81 or 81A issues the numbered ticket information of the store or facility corresponding to the numbered ticket issue request. The numbered ticket information transmission unit 82 transmits the numbered ticket information issued by the numbered ticket information issuing units 81 and 81A to the wireless terminals 2 and 2A.

  Thereby, numbered ticket information can be easily issued without arranging a numbered ticket issuing device in a store or facility. Further, the numbered ticket information is issued on condition that the user U of the wireless terminal 2 goes into the wireless communication area 5 of the wireless device 3 provided in the store or facility where the numbered ticket information is to be obtained. Therefore, unfairness between the user U who obtains the numbered ticket information by the wireless terminal 2 and the user who obtains the numbered ticket information by the wireless device 3 can be avoided.

  The numbered ticket issue request unit 32 of the wireless terminal 2 transmits a numbered ticket issue request including the wireless device ID of the wireless device 3 acquired by the identification information acquisition unit 31 to the numbered ticket information issue server 4. When the numbered ticket information issuing unit 81 of the numbered ticket information issuing server 4 receives a numbered ticket issuance request from the wireless terminal 2, the numbered ticket information issuance unit 81 arranges if there is a store or facility corresponding to the wireless device ID included in the numbered ticket issuance request. Issue ticket information.

  Thereby, when an unauthorized numbered ticket issue request is transmitted from the wireless terminal 2, it is possible to easily avoid issuing numbered ticket information.

  The numbered ticket information issuing server 4A includes an information processing unit 87A (an example of an identification information transmitting unit) that transmits the wireless device ID of the wireless device 3 to the wireless terminal 2A. In addition, the wireless terminal 2A includes an information receiving unit 34A that receives the wireless device ID of the wireless device 3 from the numbered ticket information issuing server 4A. The numbered ticket issue request unit 32A of the wireless terminal 2A arranges the numbered ticket issue request when the wireless device ID received by the information receiving unit 34A matches the wireless device ID acquired by the identification information acquiring unit 31. It is transmitted to the ticket information issuing server 4A.

  Thereby, the wireless device ID can be included in the information transmitted from the numbered ticket information issuing server 4A to the wireless terminal 2A, and a regular numbered ticket issuing request can be transmitted from the wireless terminal 2A.

  The numbered ticket information issuing servers 4 and 4A have an identification information changing unit 84 (an example of a changing unit). The identification information changing unit 84 requests the wireless device 3 to change the wireless device ID.

  As a result, it is possible to improve security by suppressing unauthorized numbered ticket issuance requests from the wireless terminals 2 and 2A not located in the vicinity of the store or facility.

  The numbered ticket information issuing servers 4 and 4A have an identification information generation unit 83 (an example of a generation unit). The identification information generation unit 83 generates a wireless device ID according to random or a predetermined rule. The identification information changing unit 84 requests the wireless device 3 to use the wireless device ID generated by the identification information generating unit 83 as the changed identification information.

  As a result, the wireless device ID output by the wireless terminals 2 and 2A can be determined by the numbered ticket information issuing servers 4 and 4A, and the processing load of the wireless device 3 is compared with the case where the wireless device 3 periodically changes the wireless device ID. Can be reduced.

  The wireless device ID is generated by encrypting the time with a secret key. The numbered ticket information issuing units 81 and 81A issue numbered ticket information of a store or facility corresponding to a secret key for decrypting the wireless device ID.

  Accordingly, the value of the wireless device ID can be periodically changed without periodically transmitting the wireless device ID from the numbered ticket information issuing servers 4 and 4A to the wireless terminals 2 and 2A.

  The numbered ticket information issuing servers 4, 4 </ b> A include a determination unit 85 and a notification unit 86. The determination unit 85 determines the waiting order of goods or services corresponding to the numbered ticket information transmitted to the wireless terminals 2 and 2A. The notification unit 86 performs a call notification to the wireless terminals 2 and 2A when the waiting order determined by the determination unit 85 is within a predetermined range.

  This makes it possible for the user U to visit the store at an appropriate timing.

  The numbered ticket information issuing servers 4 and 4A include information processing units 87 and 87A (an example of a terminal position acquisition unit). The information processing units 87 and 87A acquire the positions of the wireless terminals 2 and 2A. The notification unit 86 changes the predetermined range according to the positions of the wireless terminals 2 and 2A acquired by the information processing units 87 and 87A.

  Thereby, even if the user U is away from the store or the facility, the user U can be visited at an appropriate timing.

  Further, the determination unit 85 changes the waiting order according to the degree of presence in the communication area 5 of the wireless device 3 of the wireless terminal 2 or 2A that has issued the numbered ticket issue request.

  As a result, the degree of congestion around the store or facility can be adjusted. For example, the priority of the waiting order of the user U who has a high degree of presence in the vicinity of the target store or target facility of the numbered ticket information can be prioritized and reduced, so that the degree of congestion around the store or facility can be increased. By preferentially reducing the waiting order of the user U having a low degree of presence around the store or target facility, congestion around the store or facility can be avoided.

[6. Others]
As described above, some of the embodiments of the present application have been described in detail based on the drawings. It is possible to implement the present invention in other forms with improvements.

  The above-described numbered ticket information issuing servers 4 and 4A may each be realized by a plurality of server computers, and depending on the function, an external platform or the like may be called by API (Application Programming Interface) or network computing. The configuration can be changed flexibly.

1 Numbered Ticket Information Issuing System 2 ₁ to 2 ₆ , 2, 2A Wireless Terminal 3 ₁ , 3 ₂ , 3 Wireless Device 4, 4A Numbered Ticket Information Issuing Server 5 ₁ , 5 ₂ , 5 Wireless Communication Area 6 Communication Network 20, 40 First wireless communication unit 21, 41 Second wireless communication unit 22, 42 Display unit 23, 43 Operation unit 24 Position detection unit 25, 44, 61 Storage unit 26, 26A, 45, 62, 62A Control unit 60 Communication unit 31 Identification Information acquisition unit 32, 32A Numbered ticket issuance request unit 33, 52 Information transmission unit 34, 34A, 53 Information reception unit 35, 54 Display control unit 51 Identification information setting unit 52 Information transmission unit 81, 81A Numbered ticket information issuance unit 82 Ticket information transmission unit 83 Identification information generation unit 84 Identification information change unit 85 Determination unit 86 Notification unit 87, 87A Information processing unit

Claims (11)

An identification information acquisition unit that acquires the identification information of the wireless device from the wireless signal of the wireless device that is provided in a store or facility that provides goods or services and that repeatedly transmits a wireless signal including the same identification information within a communication area When,
A numbered ticket issuance request unit that transmits a numbered ticket issuance request including the identification information of the store or the facility and the identification information of the wireless device acquired by the identification information acquisition unit, to a numbered ticket information issuance server;
A numbered ticket information receiving unit that receives numbered ticket information transmitted from the numbered ticket information issuing server in response to the numbered ticket issuance request. The numbered ticket issue request section
The wireless terminal according to claim 1, wherein the numbered ticket issue request including the identification information of the wireless device acquired by the identification information acquisition unit is transmitted to the numbered ticket information issuing server. A storage unit for storing the identification information of the wireless device acquired by the identification information acquisition unit;
The numbered ticket issue request unit acquires the identification information of the wireless device from the storage unit, and transmits the numbered ticket issue request including the acquired identification information of the wireless device to the numbered ticket information issue server,
The identification information acquisition unit
The said identification information of the said radio | wireless apparatus is deleted from the said memory | storage part when the same information as the said identification information of the said radio | wireless apparatus memorize | stored in the said memory | storage part cannot be acquired for a predetermined period. The wireless terminal described in 1. The wireless terminal according to claim 1, further comprising: a display control unit that displays a numbered ticket information screen on a display unit based on the numbered ticket information. The display control unit
The wireless terminal according to claim 4, wherein the numbered waiting group number and waiting time information in the store or the facility are displayed on the numbered ticket information screen. When the cancel operation area included in the numbered ticket information screen is operated, a cancellation request including the identification information of the store or facility corresponding to the numbered ticket information screen and the numbered ticket number is transmitted to the numbered ticket information issuing server. The wireless terminal according to claim 4, further comprising an information transmission unit. The display control unit
The numbered ticket revocation screen indicating the revocation of the numbered ticket information is displayed based on the numbered ticket revocation information transmitted from the numbered ticket information issuance server. 7. Wireless terminal. The wireless transmission according to claim 7, further comprising: an information transmission unit configured to transmit a numbered ticket reissue request to the numbered ticket information issuing server when a reissue operation area included in the numbered ticket revocation screen is operated. Terminal. An information transmitting unit that transmits a store list information request including information on a geographical range according to a user operation to the numbered ticket information issuing server;
An information receiving unit for receiving store list information transmitted from the numbered ticket information issuing server in response to the store list information request,
The display control unit
Based on the store list information, the store display screen is displayed by dividing the information display area including the location information, name, number of waiting groups and waiting time of the store or facility for each store or each facility. The wireless terminal according to any one of claims 4 to 6. An identification information acquisition step of acquiring the identification information of the wireless device from the wireless signal of the wireless device that is provided in a store or facility that provides goods or services and repeatedly transmits a wireless signal including the same identification information to the communication area. When,
A numbered ticket issuance request step for transmitting a numbered ticket issuance request including the identification information of the store or the facility and the identification information of the wireless device acquired by the identification information acquisition step to a numbered ticket information issuance server;
A numbered ticket information receiving step of receiving numbered ticket information transmitted from the numbered ticket information issuing server in response to the numbered ticket issuance request. An identification information acquisition procedure for acquiring the identification information of the wireless device from the wireless signal of the wireless device that is provided in a store or facility that provides goods or services and that repeatedly transmits a wireless signal including the same identification information to the communication area When,
Numbered ticket issuance request procedure for transmitting a numbered ticket issuance request including the identification information of the store or the facility and the identification information of the wireless device acquired by the identification information acquisition procedure to a numbered ticket information issuance server;
Numbered ticket information receiving procedure for receiving numbered ticket information transmitted from the numbered ticket information issuing server in response to the numbered ticket issuance request;
An information processing program for causing a computer to execute.

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