JP2017004336A - Message processing system, message processing method and message processing program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To efficiently gather and manage information associated with users.SOLUTION: A server device 100 gathers and manages information on an application for overtime work by sending and receiving interactive messages to and from a terminal device 101b (T1) of an applicant who makes the application for the overtime work. At this time, the server device 100 transmits a preset text to be gathered and a plurality of stamps for selection to the terminal device 101b (T1) of the applicant. The terminal device 101b (T1) of the applicant transmits information on the applicant that a selected stamp indicates to the server device 100.SELECTED DRAWING: Figure 1

Description

  The present invention relates to a message processing system, a message processing method, and a message processing program for processing a message between a terminal and a server.

  For messages between users or between users and administrators, telephone, fax, e-mail, etc. are used. In recent years, there are chat services such as LINE (registered trademark) that allow conversations with friends and groups using smartphones. Provided, and simpler message transmission is possible (for example, refer to Patent Document 1 below).

JP 2014-146380 A

  However, conventionally, an appropriate response to a message requested by a user cannot be promptly performed. For example, when mail is used in message transmission between a user and an administrator in a company, the message transmission is delayed as the number of mails received by both the user side and the administrator side increases. In addition, it is possible to transmit a message in real time by using the chat service, but it is necessary to create and input a message (text) for each user. As the number of users increases, the message transmission is delayed. , It took time to communicate the message.

  Further, the current chat service is not utilized as a message transmission means in a company. For example, even if a terminal (PC) connected to the employee's terminal (smart phone) is provided, it is not possible to quickly respond to and manage messages from each employee. The exchange of messages is not just a simple contact from one side, but the contacted party reviews the communication items, responds to the results of the review, and exchanges this multiple times as necessary. Perform certain processing (solution, approval, etc.).

  As described above, it is necessary to respond to a message in an interactive manner. However, if the interactive message response is manually input by text, it is troublesome and a quick response cannot be performed. Further, the business system does not have a function of automatically responding directly and interactively to the user terminal device, and the chat service and the business system are not linked. For this reason, collection and management of messages exchanged with users (information related to users) cannot be made efficient.

  In view of the above problems, an object of the present invention is to efficiently collect and manage information related to a user.

  In order to achieve the above object, a message processing system of the present invention includes a client of a plurality of users and a server device that performs message processing between the clients, wherein the server device includes the client and By collecting and managing information related to the user by sending and receiving interactive messages between the user, a predetermined text and a plurality of stamps for selection corresponding to the information related to the user to be collected are collected. It transmits to a client, The said client transmits the information relevant to the said user which the selected said stamp shows to the said server apparatus, It is characterized by the above-mentioned.

  The server device includes a bot that collects information related to the user and manages information related to the user. The bot is an interactive message with the client owned by the user. By transmitting and receiving, information related to the user is collected and managed, and the management result is notified to the client possessed by the user.

  In addition, the server device includes a first bot that collects information related to the user, and a second bot that manages information related to the user. The first bot is set by the user. Information related to the user is collected by sending and receiving interactive messages to and from the client possessed, and the second bot collects information related to the user collected by the first bot. The client possessed by the approver is notified, and a response by the approver is notified to the client possessed by the user via the first bot.

  Also, the first bot collects information when the user makes an overtime application as an overtime applicant, and the second bot is an approver who manages information related to the user. The first bot is notified of the result of approval for overtime application.

  The first bot notifies the second bot of information on an approver corresponding to the applicant based on a table reference in which an approver corresponding to each applicant is set in advance. And

  In addition, an external backbone system or a cloud service that manages information related to the user is connected to the server device via a node client, and the node client sends an interactive message to the client. Information related to the user is collected by transmitting and receiving.

  The message processing method according to the present invention relates to the user who collects, manages and collects information related to the user who owns the client by transmitting and receiving interactive messages to and from the client. A process is executed in which a text set in advance corresponding to information and a plurality of selection stamps are transmitted to the client.

  The message processing program of the present invention is related to the user who collects, manages, and collects information related to the user who owns the client by transmitting and receiving interactive messages to and from the client to the computer. A process of transmitting a preset text corresponding to information and a plurality of selection stamps to the client is executed.

  According to the present invention, it is possible to efficiently collect and manage information related to a user.

FIG. 1 is a schematic diagram of a message processing system according to an embodiment. FIG. 2 is a diagram illustrating a bot used in the message processing system according to the embodiment. FIG. 3 is a functional block diagram of the message processing system according to the embodiment. FIG. 4 is a diagram illustrating a hardware configuration example of a device used in the message processing system according to the embodiment. FIG. 5 is a sequence diagram illustrating a processing example of overtime application to approval performed by the message processing system according to the embodiment. (Part 1) FIG. 6 is a sequence diagram illustrating a processing example of overtime application to approval performed by the message processing system according to the embodiment. (Part 2) FIG. 7 is a sequence diagram illustrating a processing example of overtime application to approval performed by the message processing system according to the embodiment. (Part 3) FIG. 8 is a sequence diagram illustrating a processing example of overtime application to approval performed by the message processing system according to the embodiment. (Part 4) FIG. 9 is a sequence diagram illustrating a processing example of overtime application to approval performed by the message processing system according to the embodiment. (Part 5) FIG. 10 is a sequence diagram illustrating a processing example of overtime application to approval performed by the message processing system according to the embodiment. (Part 6) FIG. 11 is a flowchart illustrating details of an application time input process in the message processing system according to the embodiment. FIG. 12 is a flowchart illustrating details of the application message creation process in the message processing system according to the embodiment. FIG. 13 is a chart illustrating an example of an approval destination table in the message processing system according to the embodiment. FIG. 14 is a diagram illustrating an example of pair talk and group talk in the message processing system according to the embodiment. FIG. 15 is a flowchart illustrating details of the approval input process in the message processing system according to the embodiment. FIG. 16 is a diagram illustrating a stamp display example of an overtime application in the message processing system according to the embodiment. FIG. 17 is a diagram illustrating a stamp display example of overtime approval in the message processing system according to the exemplary embodiment. FIG. 18 is a diagram illustrating an example of obtaining an application list by the terminal device of the approver of the message processing system according to the embodiment.

(Embodiment)
Exemplary embodiments of a message processing system, a message processing method, and a message processing program according to the present invention will be explained below in detail with reference to the accompanying drawings. In the following message processing system, an example will be described in which an overtime application and approval process of an employee (user) in a company or the like is automatically processed interactively.

(System outline configuration)
FIG. 1 is a schematic diagram of a message processing system according to an embodiment. The message processing system includes a server device 100, a plurality of clients 101 on a plurality of Webs connected to the server device 100 via the Internet, etc., a bot 103 connected to a backbone system 102 such as an enterprise business system, including.

  The server apparatus 100 transmits / receives a message to / from a plurality of clients 101 using the above-described chat service such as LINE. In the illustrated example, the plurality of clients 101 include a client 101a installed in a management department in a company such as a PC, a client 101b such as a smartphone carried by an employee, and a node client 101c. The node client 101c is connected to the core system or the cloud service 102 via the bot 103.

  The bot 103 connects the backbone system 102 and the server device 100 to enable data transmission / reception with the backbone system 102 on the chat service. This bot 103 is program-mounted on the node client 101c.

  In the following description, the bot 103 is described as a configuration that performs message processing between the server apparatus 100 and the client 101b. That is, in the following description, description of the function that connects the backbone system 102 and the server device 100 is omitted.

  Specifically, the bot 103 performs message processing with the client 101b held by the employee who applies and approves overtime on the chat service on the server device 100, and performs a series from overtime application to approval. The point of automatically processing the message will be described.

  FIG. 2 is a diagram illustrating a bot used in the message processing system according to the embodiment. The message processing system includes an application botB1 and an approval botB2 as the bot103. “bot” means an automation program.

  The application botB1 is an interactive application processing automation program for an applicant who applies for overtime, receives an application for overtime from the applicant, transmits the received application to the approval botB2, and returns an approval result to the applicant.

  The approval bot B2 is a program for automating the approval process for the approver who approves the application, and can transmit the application to an appropriate approver, and can also list the approvals and pass them to the approver. Also, the approval result by the approver is returned to the application botB1.

  These application botB1 and approval botB2 function by assigning accounts in the same way as users (applicants and approvers). These application botB1 and approval botB2 are provided independently as bots with different roles (functions) for application and approval.

  FIG. 3 is a functional block diagram of the message processing system according to the embodiment. The system shown in FIG. 3 includes an overtime applicant terminal device 101b (T1), an overtime approver terminal device 101b (T2), a server device 100, an application bot 103 (B1), and an approval bot 103 ( B2).

  In the example of FIG. 3, the server device 100 is described on each of the applicant's terminal device 101b (T1) side and the approver's terminal device 101b (T2) side. One server apparatus 100 may be provided.

  The terminal device 101b (T1) of the applicant includes a terminal-side message receiving unit 301, a received message display unit 302, a display unit 303, an input unit 304, a transmission message display unit 305, and a terminal-side message transmission unit 306. ,including. For example, a display item of the display unit 303 can be selected with a finger by providing an input unit 304 formed of a transparent touch pad on the display unit 303 like a smartphone or the like.

  The terminal-side message receiving unit 301 receives a message received from the server device 100. The received message display unit 302 displays the received message on the display unit 303. The input unit 304 receives an operation input for an overtime application by an applicant. The transmission message display means 305 causes the display unit 303 to display the contents of the overtime application input by the operation. The terminal-side message transmission unit 306 transmits the content of the overtime application input by the operation to the server device 100.

  The server apparatus 100 receives the server-side message receiving unit 311 that receives a message from the terminal apparatus 101b (T1, T2), the recording unit 312 that records the received message, and the terminal apparatus 101b (T1, T2). Server-side message transmission means 313 for transmitting a message corresponding to the message.

  The application bot 103 (B1) includes an application bot side message receiving unit 321, a recording unit 322, an application bot side application content transmitting unit 323, an application bot side approval content receiving unit 324, an application bot side message transmitting unit 325, including.

  The application bot side message receiving means 321 receives the overtime application message transmitted from the server apparatus 100. The recording unit 322 records the received overtime application message. The application bot side application content transmission means 323 transmits the overtime application message recorded in the recording unit 322 to the approval bot 103 (B2). The application bot side approval content receiving means 324 receives the overtime approval message received from the approval bot 103 (B2). The application bot side message transmission means 325 transmits the received message for overtime approval to the server device 100.

  The approval bot 103 (B2) includes an approval bot side application content receiving unit 331, a recording unit 332, an approval bot side approval content transmitting unit 333, an approval bot side message receiving unit 334, an approval bot side message transmitting unit 335, including.

  The approval bot side application content receiving means 331 receives the overtime application message from the application bot 103 (B1) and records it in the recording unit 332. The approval bot side message receiving unit 334 receives a message for overtime approval from the server device 100 and records it in the recording unit 332. The approval bot side approval content transmission means 333 transmits the overtime approval message recorded in the recording unit 332 to the application bot 103 (B1). The approval bot-side message transmission unit 335 transmits the overtime application message recorded in the recording unit 332 to the server device 100.

  The approver's terminal device 101b (T2) has the same configuration as the applicator's terminal device 101b (T1) for the approver.

  FIG. 4 is a diagram illustrating a hardware configuration example of a device used in the message processing system according to the embodiment. For example, the server apparatus 100 illustrated in FIG. 3 has the configuration illustrated in FIG. The server apparatus 100 includes a CPU 401, ROM 402, RAM 403, magnetic disk drive 404, magnetic disk 405, optical disk drive 406, optical disk 407, input device 408, video I / F 409, display 410, communication I / F 411, and the like. Each component 401 to 411 is connected by a bus 420.

  The CPU 401 governs overall control of the server device 100. The ROM 402 records a server boot program. The RAM 403 is used as a work area for the CPU 401. That is, the CPU 401 controls the entire server apparatus 100 by executing various programs recorded in the ROM 402 while using the RAM 403 as a work area.

  The magnetic disk drive 404 controls the reading / writing of the data with respect to the magnetic disk 405 according to control of CPU401. The magnetic disk 405 records data written under the control of the magnetic disk drive 404. As the magnetic disk 405, for example, an HD (hard disk) can be used.

  The optical disc drive 406 controls reading / writing of data with respect to the optical disc 407 according to the control of the CPU 401. The optical disc 407 is a detachable recording medium from which data is read according to the control of the optical disc drive 406. As the optical disc 407, a writable recording medium can be used. In addition to the optical disk 407, an MO, a memory card, or the like can be used as a removable recording medium.

  Examples of the input device 408 include a remote controller including a plurality of keys for inputting characters, numerical values, and various instructions, a keyboard, a touch panel, and the like. The input device 408 may be realized by any one of a remote controller, a keyboard, and a touch panel, but may be realized by a plurality of forms.

  The video I / F 409 is connected to the display 410. Specifically, the video I / F 409 is output from, for example, a graphic controller that controls the entire display 410, a buffer memory such as a VRAM (Video RAM) that temporarily records image information that can be displayed immediately, and a graphic controller. And a control IC for controlling the display 410 based on the image data to be processed.

  The display 410 displays icons, cursors, menus, windows, or various data such as characters and images. As the display 410, for example, a TFT liquid crystal display, an organic EL display, or the like can be used.

  The communication I / F 411 is connected to a network via wireless and functions as an interface between the server apparatus 100 and the CPU 401. Communication networks that function as networks include the Internet, public line networks, mobile phone networks, LANs, and WANs.

  The server apparatus 100 shown in FIG. 3 executes the predetermined program by the CPU 401 using the programs and data recorded in the ROM 402, RAM 403, magnetic disk 405, optical disk 407, etc. shown in FIG. Each function described in is realized.

  Also, the terminal device 101b (T1, T2) illustrated in FIG. 3 has a configuration similar to that of FIG. The terminal device 101b (T1, T2) can be configured by a portable smartphone, tablet, or the like. For example, a flash memory can be used instead of the magnetic disk 405 or the optical disk 407.

  Further, the application bot 103 (B1) and the approval bot 103 (B2) shown in FIG. 3 are mounted on the node client 101c and have the same configuration as FIG. The overtime application and approval is the minimum of the applicant and approver client 101b shown in FIG. 1, the client 101a installed in the management department in the company, and the server device 100. The application bot 103 (B1) and the approval bot 103 (B2) may be mounted on the server device 100 in this case.

(Application for overtime-approval process)
Next, a series of processing from overtime application to approval will be described. 5 to 10 are sequence diagrams illustrating an example of overtime application to approval processing executed by the message processing system according to the embodiment. These FIG. 5 to FIG. 10 describe the above-mentioned applicant terminal device 101b (T1), application bot 103 (B1), server device 100, approval bot 103 (B2), and approver terminal device 101b (T2). is there.

  First, as shown in FIG. 5, the application bot 103 (B1) transmits an inquiry message of application time regarding overtime to the server device 100 at a predetermined timing (for example, before the end of work every day) (step S501).

  Thereafter, the server apparatus 100 receives the application time inquiry message and records it in the recording unit 312 (step S502). Then, the server device 100 notifies the requesting terminal device 101b (T1) of an application time inquiry message (step S503).

  The applicant's terminal device 101b (T1) receives an application time inquiry message and displays it on the display unit 303 (step S504). Then, the terminal device 101b (T1) of the applicant requests the server device 100 to acquire an overtime application message (step S505). Thereafter, the server device 100 reads out an inquiry message about the overtime application time and transmits it to the terminal device 101b (T1) of the applicant (step S506).

  Thereafter, upon receiving the overtime application time inquiry message transmitted from the server device 100 (step S507), the terminal device 101b (T1) of the applicant displays the message on the display unit 303 (step S508).

  Next, as shown in FIG. 6, the applicant's terminal device 101b (T1) performs an overtime application time input process (step S601). Then, the terminal device 101b (T1) of the applicant returns the input application time for overtime to the server device 100 (step S602).

  The server device 100 receives the overtime application time message transmitted from the applicant's terminal device 101b (T1) and records it in the recording unit 312 (step S603). Then, the server device 100 notifies the application bot 103 (B1) that a message has been returned from the applicant's terminal device 101b (T1) (step S604).

  The application bot 103 (B1) receives the message transmitted from the server apparatus 100 (step S605), and requests the server apparatus 100 to acquire a message indicating the application time from the terminal apparatus 101b (T1) (step S606). . Then, the server device 100 reads the application time message from the terminal device 101b (T1) from the recording unit 312 and transmits it to the application bot 103 (B1) (step S607).

  The application bot 103 (B1) receives the application time message from the server apparatus 100 and records it in the recording unit 322 (step S608).

  Next, as shown in FIG. 7, the application bot 103 (B1) notifies the approval bot 103 (B2) of the application contents of overtime (step S701). Then, the approval bot 103 (B2) receives the application content received from the application bot 103 (B1) and records it in the recording unit 322 (step S702). Thereafter, the approval bot 103 (B2) creates an overtime application message for the approver (step S703), and transmits the created application message to the server device 100 (step S704).

  Thereafter, the server device 100 records the application message received from the approval bot 103 (B2) in the recording unit 312 (step S705), and notifies the approver's terminal device 101b (T2) that there is an approval item. (Step S706). The approver's terminal device 101b (T2) receives a message indicating that there is an approval item, and displays it on the display unit 303 (step S707).

  Next, as shown in FIG. 8, the approver's terminal device 101b (T2) issues an application message acquisition request to the server device 100 (step S801), and the server device 100 stores the request in the recording unit 312 in S705. The recorded application message is read and transmitted to the approver's terminal device 101b (T2) (step S802).

  Thereafter, the approver's terminal device 101b (T2) receives the application message transmitted from the server device 100 (step S803), and displays the application message on the display unit 303 (step S804).

  Thereafter, the approver looks at the overwork application contents displayed on the display unit 303 of the terminal device 101b, and performs an approval input process (step S805). Thereafter, the approver's terminal device 101b (T2) sends an approval reply (approval message) to the application to the server device 100 (step S806). The server apparatus 100 records the received approval message in the recording unit 312 (step S807).

  Next, as shown in FIG. 9, the server apparatus 100 notifies the approval bot 103 (B2) that there is a message for approval (step S901). The approval bot 103 (B2) receives the notification from the server device 100 and displays that there is a message for approval (step S902). Then, the approval bot 103 (B2) requests the server device 100 to acquire a message (step S903). The server apparatus 100 reads the approval message recorded in step S807 from the recording unit 312 and transmits it to the approval bot 103 (B2) (step S904).

  Thereafter, the approval bot 103 (B2) records the approval message received from the server device 100 in the recording unit 322 (step S905), and notifies the application bot 103 (B1) that there is approval content (step S906). .

  Thereafter, the application bot 103 (B1) records the notification of the approval content received from the approval bot 103 (B2) in the recording unit 322 (step S907), and transmits an approval report message to the server device 100 (step S908).

  Next, as shown in FIG. 10, the server apparatus 100 records the approval report message received from the application bot 103 (B1) in the recording unit 312 (step S1001). Then, the server device 100 notifies the applicant's terminal device 101b (T1) that there is an approval message (step S1002).

  Thereafter, the applicant's terminal device 101b (T1) displays a notification of an approval message notified from the server device 100 on the display unit 303 (step S1003). Then, the applicant terminal device 101b (T1) makes a message acquisition request to the server device 100 (step S1004). Then, the server device 100 approval report message received in response to the message acquisition request is read from the recording unit 312 and transmitted to the terminal device 101b (T1) of the applicant (step S1005).

  The applicant's terminal device 101b (T1) receives the approval report message regarding overtime transmitted from the server device 100 (step S1006), and displays the approval report message on the display unit 303 (step S1007). As described above, a series of processes from overtime application to approval is completed.

  FIG. 11 is a flowchart illustrating details of an application time input process in the message processing system according to the embodiment. An example of processing executed by the applicant's terminal device 101b (T1) in step S601 of FIG. 6 is shown. First, the applicant's terminal device 101b (T1) displays overtime hours on the display unit 303 with a plurality of stamps (image data) according to time, and can select the time for which the applicant applies.

  Then, when any stamp is selected by the applicant (step S1101: No), the terminal device 101b (T1) of the applicant moves to step S1103, and any stamp is not selected by the applicant. In this case (step S1101: Yes), the applicant manually inputs the application time with a text message (step S1102).

  Thereafter, in step S1103, if there is a reason for the application, the applicant inputs it (step S1103), and the process ends (the process proceeds to step S602 in FIG. 6).

  FIG. 12 is a flowchart illustrating details of the application message creation process in the message processing system according to the embodiment. An example of processing executed by the approval bot 103 (B2) in step S703 of FIG. 7 is shown.

  First, the approval bot 103 (B2) refers to the approval destination table and determines the approval destination of the application (step S1201). Thereafter, the approval bot 103 (B2) creates an application message that combines the determined approval destination, the applied overtime application time applied, and the application reason (step S1202), and ends the process (step S704 in FIG. 7). Transition).

  FIG. 13 is a chart illustrating an example of an approval destination table in the message processing system according to the embodiment. The approval destination table 1301 is managed and held in the recording unit 322 or the like by the application bot 103 (B1). In the example of FIG. 13, an approval destination for each applicant is set. For example, the applicants A and B are the approver A. Further, as shown in FIG. 13, in the case of applicants C, D, and E, they can be grouped as an approval group B and approved by an approver belonging to the approval group B.

  FIG. 14 is a diagram illustrating an example of pair talk and group talk in the message processing system according to the embodiment. For the approval destination in the approval destination table 1301 between the server device 100 and the approver terminal device 101b (T2), an approver is specified for pair talk, and an approval talk room name (approval group B for group talk). ) Can be specified. By using the group talk, proxy approval (for example, the manager of the section manager approves instead of the section manager who is the approver) can be performed.

  FIG. 15 is a flowchart illustrating details of the approval input process in the message processing system according to the embodiment. An example of processing executed by the approver's terminal device 101b (T2) in step S805 of FIG. 8 will be described. First, the approver's terminal device 101b (T2) displays approval or rejection on the display unit 303 as a stamp, and can be selected by the approver.

  Then, the approver's terminal device 101b (T2) selects a stamp for approval or rejection by the approver (step S1501), and in the case of rejection (step S1502: Yes), the reason for rejection is written by the approver as a text message. Manually input (step S1503), the process is terminated. In addition, in the case of approval in step S1502 (step S1502: No), the process ends (the process proceeds to step S806 in FIG. 8).

(Application and approval stamp usage example)
FIG. 16 is a diagram illustrating a stamp display example of an overtime application in the message processing system according to the embodiment. The example of a screen display by the terminal device 101b (T1) of the overtime applicant is shown. In the application time input process (FIG. 11) described above, the server apparatus 100 generates an application bot 103 (B1) by the chat service for overtime applicants as shown in the display screen 1601 of FIG. In addition to the message 1602 explaining the application operation, a plurality of application times are displayed as stamps 1603. For example, a plurality of stamps 1603 such as 19 o'clock, 20 o'clock, 21 o'clock, 22:00 o'clock, etc. are displayed on the screen as times after the end of work time.

  The applicant can easily select the application time by simply inputting the desired application time with a finger among the stamps 1603 displayed on the display unit 303 of the terminal device 101b (T1) of the applicant. If the desired application time is not displayed on the stamp 1603, it can be manually entered in the input field 1604 as text. A plurality of stamps 1603 are set corresponding to information (application time) assumed in advance, and can be selected as illustrated. Thus, the application bot 103 (B1) can simplify the operation input of the applicant because the applicant can select the message using not only the text but also the stamp.

  As shown in FIG. 16, the overtime application can be easily made using only one screen. In the management of information related to other users, not limited to the overtime application described in the embodiment, a plurality of dialogs can be performed as a configuration in which a plurality of screens are presented to the user for each user input. For example, in the daily report of the user, the application bot 103 (B1) is used after the user inputs the business contents on a certain screen, and the user is inquired about the existence of other business on the other screen and then the user inputs the other. Information related to the user can be collected and managed in more detail through a plurality of dialogues in which the target achievement level is inquired and input by the user on the screen.

  FIG. 17 is a diagram illustrating a stamp display example of overtime approval in the message processing system according to the exemplary embodiment. The example of a screen display by the terminal device 101b (T2) of the approver of overtime is shown. In the approval process (FIG. 15) for the application described above, the server apparatus 100 sends a message of the application content generated by the approval bot 103 (B2) to the approver by the chat service as shown in the display screen 1701 of FIG. 1702 and approval / rejection are displayed as a stamp 1703. In the case of rejection, the reason for rejection can be manually entered in text in the rejection reason input field 1704.

  The approval application shown in FIG. 17 is notified to the approver's terminal device 101b (T2) by the push from the server device 100, so that approval can be easily made for a plurality of applicants each time. In addition, the approval bot 103 (B2) is not limited to text, and the approver can select the message using a stamp, so that the operation input of the approver can be simplified. The stamp 1703 is set corresponding to information assumed in advance (approval / rejection), and can be selected as shown.

  FIG. 18 is a diagram illustrating an example of obtaining an application list by the terminal device of the approver of the message processing system according to the embodiment. The approval bot 103 (B2) holds a list of overtime applications from a plurality of applicants in the recording unit 332, and the approver terminal device 101b (T2) can acquire an overtime application list. .

  For example, as illustrated in FIG. 18, the server device 100 attaches an overwork application list generated by the approval bot 103 (B2) to a file (csv file or the like) by a chat service and attaches the approver terminal device 101b (T2). Approver can obtain by sending to. This application list corresponds to management data managed in the overtime application. The application list as management data may be transmitted to an external backbone system or cloud service 102 and managed by the backbone system or cloud service 102.

  On the display screen 1801 of the terminal device 101b (T2) of the approver, a message 1802 for explaining acquisition of the overtime application list and an acquisition stamp 1803 are displayed. When the approver selects the acquisition stamp 1803, the server apparatus 100 attaches the overtime application list generated by the approval bot 103 (B2) to the approver's terminal device 101b (T2) by using the chat service. When the approver selects the stamp 1804 of the attached file, the overtime application list can be displayed on the approver's terminal device 101b (T2).

  In this way, with the configuration in which the application list for overtime generated by the approval bot 103 (B2) is attached to a file and transmitted to the approver's terminal device 101b (T2), for example, user information (overtime) of the user (applicant) An administrator (approver) that manages (application) can manage user information via the server device 100 without using an external backbone system or the cloud service 102.

  According to the embodiment described above, an overtime application and approval operation (processing) can be easily performed by performing message processing for each of overtime application and approval. This bot can efficiently perform operations (processing) related to overtime application and approval by sending an interactive message to the terminal devices of the applicant and the approver.

  Since the bot is transmitted as a message to the applicant and the approver using a general-purpose chat service, business management such as an in-house tool can be performed with simple operability.

  In the above embodiment, message processing between the server apparatus 100 and the client 101 has been described. However, the present invention can also be applied to a configuration in which the server apparatus 100 is connected to the backbone system or the cloud service 102 via the bot 103. In this case, the bot 103 connects the backbone system 102 and the server device 100, and can transmit an exchange necessary for data input from the client 101 to a predetermined process executed by the backbone system 102 to the user by an interactive message. The bot 103 allows the user to select a message using not only a text but also a stamp, so that the user's operation input can be simplified.

  In the embodiment described above, application and approval for overtime have been described as an example. However, the present invention is not limited to overtime management, but directly or indirectly information (information related to users) of a plurality of users. The present invention can be similarly applied to a message processing system between management units to be managed. For example, attendance and location management of multiple users (rounders) who go out on patrol, etc., minutes creation for each meeting, information management of visitor's voice (opinions) and notice points in multiple stores such as apparel, etc. Quality management based on regular quality management inquiries and responses at stores, shift work management based on regular shift requests and responses to part-time workers, daily management of taxi and other driving diaries and vehicle information, and advance payments, etc. It can be applied to various message processing.

  The message processing program described in this embodiment can be realized by executing a program prepared in advance by a computer. The program is recorded on a computer-readable recording medium such as a semiconductor memory, a hard disk, a flexible disk, a CD-ROM, or a DVD, and is executed by being read from the recording medium by the computer. Further, this program may be distributed through a network such as the Internet.

  As described above, the present invention is useful for a message processing system using a chat service, and particularly useful for a message processing system for exchanging information between a plurality of users and a management side of information related to the users. .

100 server apparatus 101 (101a to 101c) client (terminal apparatus)
102 Core system, cloud service 103 bot (application botB1, approval botB2)
301 Terminal-side message receiving means 302 Received message display means 303 Display section 304 Input section 305 Transmission message display means 306 Terminal-side message transmission means 311 Server-side message reception means 312 Recording section 313 Server-side message transmission means 321 Application bot-side message reception means 322 Recording unit 323 Application bot side application content transmission unit 324 Application bot side approval content reception unit 325 Application bot side message transmission unit 331 Approval bot side application content reception unit 332 Recording unit 333 Approval bot side approval content transmission unit 334 Approval bot side message Receiving means 335 Approval bot side message transmitting means 401 CPU
402 ROM
403 RAM
1301 Approval destination table

Claims (8)

In a message processing system including a client of a plurality of users and a server device that performs message processing between the clients,
The server device
Collect and manage information related to the user by sending and receiving interactive messages to and from the client,
Send a preset text and a plurality of selection stamps to the client corresponding to the information related to the user to collect,
The client
Transmitting information related to the user indicated by the selected stamp to the server device;
A message processing system. The server device
A bot for collecting information related to the user and managing information related to the user;
The bot collects and manages information related to the user by sending and receiving interactive messages to and from the client possessed by the user, and sends the management result to the client possessed by the user. Notice,
The message processing system according to claim 1. The server device
A first bot that collects information related to the user;
A second bot for managing information related to the user,
The first bot collects information related to the user by sending and receiving interactive messages to and from the client owned by the user;
The second bot notifies the client possessed by the approver of information related to the user collected by the first bot, and the user sends a response by the approver via the first bot. Notify the client of possession,
The message processing system according to claim 1. The first bot collects information when the user makes an overtime application as an overtime applicant,
The second bot notifies the first bot of the result of the approval performed by the approver who manages information related to the user with respect to the overtime application.
The message processing system according to claim 3. The first bot notifies the second bot of information on an approver corresponding to the applicant based on a table reference in which an approver corresponding to each applicant is set in advance.
The message processing system according to claim 4. An external backbone system or cloud service for managing information related to the user is connected to the server device via a node client,
The node client collects information related to the user by sending and receiving interactive messages to and from the client;
The message processing system according to claim 1, wherein the message processing system is a message processing system. Computer
Collect and manage information related to the user who owns the client by sending and receiving interactive messages to and from the client,
Sending a predetermined text and a plurality of selection stamps to the client in correspondence with the information related to the user to be collected;
A message processing method characterized by executing processing. On the computer,
Collect and manage information related to the user who owns the client by sending and receiving interactive messages to and from the client,
Sending a predetermined text and a plurality of selection stamps to the client in correspondence with the information related to the user to be collected;
A message processing program characterized by causing a process to be executed.

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