JP2016116042A - Information processing system, information processing apparatus, and information processing method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an information processing system, information processing apparatus, and information processing method that can efficiently support a user.SOLUTION: The present information processing system is an information processing system having first and second information processing apparatuses 1A and 2A each including a display part, a first communication device 1B receiving a telephone call, and a second communication device 2B sending a telephone call to the first communication device 1B, connected to each other via a communication network. The first information processing apparatus 1A includes a synchronous display processing part that establishes communication with the second information processing apparatus 2A and displays, on a display part of the first information processing apparatus 1A, shared information to be shared with the second information processing apparatus 2A synchronously with a display part of the second information processing apparatus 2A.SELECTED DRAWING: Figure 1

Description

  The present invention relates to an information processing system for sharing a screen among a plurality of devices.

  Conventionally, by operating a call button displayed on a display unit of a user's information processing apparatus, information such as a telephone number stored in advance is output to another information processing apparatus, thereby improving the processing efficiency of the operator. Is disclosed (for example, Patent Document 1).

JP 2002-152389 A

  However, the technique described in Patent Document 1 has a problem that it is difficult for the operator to efficiently support the user because the operator cannot grasp the situation of the user who received the instruction from the operator.

  One aspect is to provide an information processing system or the like that can efficiently support a user.

  An information processing system according to an aspect includes first and second information processing apparatuses including a display unit, a first communication apparatus that receives a call, and a second communication apparatus that transmits a call to the first communication apparatus via a communication network. In the connected information processing system, the first information processing apparatus establishes communication with the second information processing apparatus, and displays shared information shared with the second information processing apparatus on the second information processing apparatus. And a synchronous display processing unit for displaying on the display unit of the first information processing apparatus in synchronization with the unit.

  According to one aspect, a user can be efficiently supported.

It is a schematic diagram which shows the outline | summary of an information processing system. It is a block diagram which shows the hardware group of a 1st information processing apparatus and a 1st communication apparatus. It is a block diagram which shows the hardware group of a 2nd information processing apparatus and a 2nd communication apparatus. It is a block diagram which shows the hardware group of a server and a telephone call server. It is a figure which shows an example of the data stored in screen sharing DB. It is a figure which shows an example of the data stored in session DB. It is explanatory drawing which shows an example of the display part before performing screen sharing. It is explanatory drawing which shows an example of the share screen which displayed session ID. It is explanatory drawing which shows an example of the browser displayed on the display part of the 1st information processing apparatus which an operator operates. It is explanatory drawing which shows an example of the display part after performing screen sharing, and a display part. It is the flowchart which showed the process sequence of the preparation process. It is the flowchart which showed the process sequence of the preparation process. It is the flowchart which showed the process sequence of the screen sharing process. It is a block diagram which shows the hardware group of a 2nd information processing apparatus. It is explanatory drawing which shows an example of the display part which shares a content, and a display part. It is a flowchart which shows a screen sharing process. It is a flowchart which shows a preparation process. It is a block diagram which shows the hardware group of a 2nd information processing apparatus. It is a figure which shows an example of the data stored in screen sharing DB. It is explanatory drawing which shows an example of the display part which displayed the positional information. It is a flowchart which shows a screen sharing process.

Embodiment 1
Hereinafter, the present embodiment will be described with reference to the drawings. In the following description, top, bottom, left and right in each figure are used. FIG. 1 is a schematic diagram showing an outline of an information processing system. Below, the outline | summary of the information processing system in this embodiment is demonstrated. The information processing system includes a first information processing apparatus 1A, a first communication apparatus 1B, a second information processing apparatus 2A, a second communication apparatus 2B, a server 3, and a call server 5. The first information processing device 1A, the first communication device 1B, the second information processing device 2A, the second communication device 2B, the server 3 and the call server 5 are a communication network N such as a LAN (Local Area Network), the Internet or a mobile phone network. Connected through.

  The second information processing apparatus 2A is an apparatus that shares a screen with the first information processing apparatus 1A, and is, for example, a computer, a tablet terminal, or a wearable terminal. The second information processing apparatus 2A will be described as a tablet terminal. The second information processing apparatus 2 </ b> A displays a screen synchronously with the first information processing apparatus 1 </ b> A via the server 3. The second communication device 2B is a device that makes a call to the first communication device 1B via the call server 5, and is, for example, a telephone, a mobile phone, a smartphone, or the like. Note that the telephone in this embodiment includes an IP (Internet Protocol) telephone.

  The server 3 is a computer that performs synchronization processing between the first information processing apparatus 1A and the second information processing apparatus 2A, and is, for example, a server computer or a platform. The first information processing apparatus 1A is an apparatus that shares a screen with the second information processing apparatus 2A, and is, for example, a computer, a smartphone, or a wearable terminal. The first communication device 1B is a device that receives a call from the second communication device 2B via the call server 5, and is, for example, a telephone, a mobile phone, a smartphone, or the like. The call server 5 is a device that connects a telephone line between the second communication device 2B and the first communication device 1B, and is, for example, a server computer or a platform.

  The user uses the second information processing device 2A and the second communication device 2B. An operator who performs input information operations or telephone correspondence, which will be described later, with the user uses the first information processing apparatus 1A and the first communication apparatus 1B.

  Details of the information processing system in the present embodiment will be described below. FIG. 2 is a block diagram showing a hardware group of the first information processing apparatus 1A and the first communication apparatus 1B. 1A includes a CPU (Central Processing Unit) 111, a storage unit 112, a RAM 113, an input unit 114, a display unit 115, and a communication unit 116.

  The CPU 111 is connected to each part of the hardware via a bus. The CPU 111 includes, for example, one or a plurality of CPUs or a multi-core CPU. The CPU 111 controls each part of the hardware in accordance with the program 12A stored in the storage unit 112.

  The RAM 113 is, for example, SRAM, DRAM, flash memory, or the like. The RAM 113 also functions as a storage unit, and temporarily stores various data generated when the CPU 111 executes various programs.

  The storage unit 112 is a nonvolatile memory such as an EEPROM (Electrically Erasable Programmable Read-Only Memory). The storage unit 112 stores various data and programs 12A required when the CPU 111 performs processing.

  The input unit 114 is an input device such as a mouse, a keyboard, or a touch panel, and outputs received operation information to the CPU 211. The display unit 115 is a liquid crystal display or an organic EL (Electro Luminescence) display.

  The communication unit 116 is, for example, a wireless LAN card or a mobile phone communication module, and transmits / receives various information to / from the server 3 via the communication network N.

  As illustrated in FIG. 2, the first communication device 1 </ b> B includes a CPU 121, a storage unit 122, a RAM 123, an input unit 124, a display unit 125, a communication unit 126, and a voice input / output unit 127. The operations and operations of the CPU 121, the RAM 123, and the display unit 125 of the first communication device 1B are the same as the operations and operations of the CPU 111, the RAM 113, and the display unit 115 of the first information processing device 1A.

  The storage unit 122 is a nonvolatile memory such as an EEPROM (Electrically Erasable Programmable Read-Only Memory). The storage unit 122 stores various data and programs 12B required when the CPU 121 performs processing.

  The input unit 124 includes various buttons for receiving user instructions, an enter key or a numeric keypad for receiving confirmation of instructions, and outputs the received operation information to the CPU 121. The communication unit 126 is, for example, a wireless LAN card or a mobile phone communication module, and transmits / receives various information to / from the server 3 via the communication network N.

  The voice input / output unit 127 is, for example, a microphone and a receiver (receiver). The voice input / output unit 127 converts the input voice into a voice signal, and outputs the converted voice signal to the CPU 121. The CPU 121 acquires the output audio signal and outputs the acquired audio signal to the call server 5 via the communication network N. The CPU 121 acquires an audio signal from the call server 5 and outputs the acquired audio signal via the audio input / output unit 127.

  FIG. 3 is a block diagram showing a hardware group of the second information processing apparatus 2A and the second communication apparatus 2B. As illustrated in FIG. 3, the second information processing apparatus 2 </ b> A includes a CPU 211, a storage unit 212, a RAM 213, an input unit 214, a display unit 215, and a communication unit 216. The operation and operation of the CPU 211, RAM 213, input unit 214, display unit 215, and communication unit 216 of the second information processing apparatus 2A are the same as those of the CPU 111, RAM 113, input unit 114, display unit 115, and communication unit 116 of the first information processing apparatus 1A. It is the same as the operation and operation, and the description is omitted for brevity.

  The storage unit 212 is a non-volatile memory such as an EEPROM, for example. The storage unit 212 stores various data and programs 22A required when the CPU 211 performs processing. The second information processing apparatus 2 may have the same configuration as the first information processing apparatus 1.

  As illustrated in FIG. 3, the second communication device 2 </ b> B includes a CPU 221, a storage unit 222, a RAM 223, an input unit 224, a display unit 225, and a communication unit 226. The operations and operations of the CPU 221, RAM 223, input unit 224, and display unit 225 of the second communication device 2B are the same as the operations and operations of the CPU 121, RAM 123, input unit 124, display unit 125, and communication unit 126 of the first communication device 1B. Yes, description is omitted for brevity.

  The storage unit 222 is a nonvolatile memory such as an EEPROM. The storage unit 222 stores various data and programs 22B required when the CPU 221 performs processing.

  FIG. 4 is a block diagram showing a hardware group of the server 3 and the call server 5. As shown in FIG. 4, the server 3 includes a CPU 31, a storage unit 32, a RAM 33, an input unit 34, a display unit 35, and a communication unit 36. The operations and operations of the CPU 31, RAM 33, input unit 34, and display unit 35 of the server 3 are the same as the operations and operations of the CPU 211, RAM 213, input unit 214, and display unit 215 of the second information processing apparatus 2A. Is omitted.

  The storage unit 32 is a nonvolatile memory such as an EEPROM. The storage unit 32 stores various data required when the CPU 31 performs processing, a telephone number to be transmitted to the call server 5, a screen sharing DB 321, a session DB 322, and a program 32P.

  The communication unit 36 is, for example, a wireless LAN card or a mobile phone communication module, and transmits and receives various types of information to and from the first information processing apparatus 1A and the second information processing apparatus 2A via the communication network N.

  As shown in FIG. 4, the call server 5 includes a CPU 51, a storage unit 52, a RAM 53, an input unit 54, a display unit 55, and a communication unit 56. The operations and operations of the CPU 51, RAM 53, input unit 54, and display unit 55 of the call server 5 are the same as the operations and operations of the CPU 211, RAM 213, input unit 214, and display unit 215 of the second information processing apparatus 2A. Description is omitted.

  The storage unit 52 is a nonvolatile memory such as an EEPROM. The storage unit 52 stores various data and programs 52P required when the CPU 51 performs processing.

  The communication unit 56 is, for example, a wireless LAN card or a mobile phone communication module, and transmits and receives various types of information to and from the first information processing apparatus 1A and the first communication apparatus 1B via the communication network N.

  FIG. 5 is a diagram illustrating an example of data stored in the screen sharing DB 321. The screen sharing DB 321 establishes communication with the first information processing apparatus 1A or the second information processing apparatus 2A based on a session ID described later, and indicates information shared with the first information processing apparatus 1A or the second information processing apparatus 2A. It is a database that stores data related to shared information. The shared information is input information indicating information received by the input unit 114 of the first information processing apparatus 1A or the input unit 214 of the second information processing apparatus 2A, a cursor position indicating a cursor position, and an object for identifying an object. Object ID and the like are included.

  The screen sharing DB 321 includes an input information column, an object ID column, an object column, a cursor position column, and the like. Input information is stored in the input information column. The object ID column stores an object ID for identifying the object. In the object column, an object displayed on the shared screen associated with the shared information is stored. For example, “input field 15A, input field 25A” or “input field 15B, input field 25B” is stored in the object column. A cursor position indicating the position of the cursor is stored in the cursor position column. A cursor is an icon indicating an operation target. The object ID column of the screen sharing DB 321 is stored in advance in association with the object column. The CPU 111 or 211 outputs shared information such as input information, object ID, or cursor position to the server 3. The CPU 31 stores the acquired shared information in the screen sharing DB 321.

  FIG. 6 is a diagram illustrating an example of data stored in the session DB 322. The session DB 322 is a database that stores data related to a session ID (identification information) for establishing communication with the first information processing apparatus 1A. The session DB 322 includes a session ID column. A session ID is stored in the session ID column. The CPU 31 of the server 3 acquires a session ID output request from the first information processing apparatus 1A. The CPU 31 starts a new session and generates a session ID. The CPU 31 stores the session ID in the session DB 322.

  FIG. 7 is an explanatory diagram illustrating an example of the display unit 215 before screen sharing. The display unit 215 includes a shared screen 251 that shares a screen with the first information processing apparatus 1A. The shared screen 251 includes an input field 252 including two input fields 25A and 25B provided in the downward direction from the upper right, and a screen sharing field 253. The screen sharing field 253 includes a sharing button 254. The input column 252 is a column for receiving input of shared information. The screen sharing column 253 is a column for sharing a screen. The share button 254 is a button for sharing the screen.

  The action and operation of the shared screen 251 before performing specific screen sharing are as follows. The CPU 211 outputs a browser 250 that displays the shared screen 251. The CPU 211 determines whether or not the share button 254 has been touched. When the CPU 211 determines that the share button 254 has been touched, the CPU 211 outputs a session ID output request to the server 3.

  The CPU 31 of the server 3 acquires a session ID output request from the first information processing apparatus 1A. The CPU 31 starts a new session and generates a session ID “11111111”.

  The CPU 31 outputs the session ID “11111111” and the telephone number “0120-XXX-XXX” stored in advance in the storage unit 32 to the second information processing apparatus 2A. The CPU 211 acquires the session ID “11111111” and the telephone number “0120-XXX-XXX” from the server 3.

  FIG. 8 is an explanatory diagram showing an example of the shared screen 251 displaying the session ID. The shared screen 251 includes a session ID field 255 at the center and a telephone number field 256 at the bottom of the session ID field 255. The session ID column 255 is a column for displaying a session ID. The telephone number column 256 is a column for displaying a telephone number. The CPU 211 displays the session ID “11111111” in the session ID column 255. The CPU 211 displays the telephone number “0120-XXX-XXX” in the telephone number column 256.

  The user inputs the telephone number “0120-XXX-XXX” to the call server 5 through the input unit 224 of the second communication device 2B. The CPU 221 determines whether or not the telephone number “0120-XXX-XXX” to be transmitted to the call server 5 has been input to the input unit 224. When the CPU 221 determines that the telephone number “0120-XXX-XXX” to be transmitted to the call server 5 is input to the input unit 224, the CPU 221 performs a call process to the call server 5.

  The CPU 51 of the call server 5 receives an incoming call from the second communication device 2B. The CPU 51 performs a calling process to the first communication device 1B. The CPU 121 of the first communication device 1B receives a call from the second communication device 2B via the call server 5. The user transmits the voice from the voice input / output unit 227 to convey the session ID “11111111” to the operator associated with the first communication device 1B.

  FIG. 9 is an explanatory diagram showing an example of the browser 150 displayed on the display unit 115 of the first information processing apparatus 1A operated by the operator. The browser 150 includes an ID input field 151 provided on the right side and a button 152 provided at the lower part of the ID input field 151. The ID input column 151 is a column for accepting input of a session ID. The button 152 is a button for outputting the accepted session ID to the server 3.

  After receiving a call from the second communication device 2B to the first communication device 1B, the CPU 111 accepts an input of a session ID in the ID input field 151. When the button 152 is operated with the input unit 114, the CPU 111 outputs the accepted session ID to the server 3. Specifically, the CPU 111 receives an input of a session ID in the ID input field 151. The operator inputs the session ID “11111111” in the ID input field 151. The CPU 211 may output the session ID “11111111” to the first information processing apparatus 1 via the call server 5.

  FIG. 10 is an explanatory diagram illustrating an example of the display unit 215 and the display unit 115 after screen sharing. FIG. 10A is an explanatory diagram illustrating an example of the display unit 215 after screen sharing. FIG. 10B is an explanatory diagram illustrating an example of the display unit 115 after screen sharing. The display unit 115 includes a shared screen 153. The shared screen 153 includes an input field 154 composed of two input fields 15A and 15B provided in the downward direction from the upper right. The input column 154 is a column for receiving input of shared information.

  The operation and operation of the shared screens 153 and 251 after specific screen sharing will be described. The CPU 31 of the server 3 outputs the URL to the first information processing apparatus 1, and the CPU 211 outputs the browser 250 that displays the shared screen 251 to the display unit 215. The user inputs shared information in the input field 252 by making a call with the operator. For example, the operator tells the user to input the user's name in the input field 25A. The user moves the cursor to the input field 25A.

  The CPU 211 outputs the cursor position to the server 3. The CPU 111 acquires the cursor position from the second information processing apparatus 2A. The CPU 211 outputs the acquired cursor position to the first information processing apparatus 1A. The CPU 111 acquires the cursor position from the server 3. The CPU 111 moves the cursor to the input field 15A of the shared screen 153 based on the acquired cursor position.

  The operator informs the user that the input field 25A is the current cursor position by uttering a voice to the voice input / output unit 127. The user inputs input information “user A” in the input field 25A. The CPU 211 associates the input information “user A” with the object ID “001” associated with the object “input field 15A”.

  The CPU 211 outputs the input information “user A” and the object ID “001” associated with the input information “user A” to the server 3. The CPU 31 acquires from the server 3 the shared information “user A” and the object ID “001” associated with the shared information “user A”. The CPU 31 outputs the acquired input information “user A” and the object ID “001” associated with the input information “user A” to the server 3.

  The CPU 111 acquires the input information “user A” and the object ID “001” associated with the input information “user A” from the server 3. The CPU 111 displays the acquired input information “user A” in the input field 15A of the sharing screen 153 (FIGS. 10A and 10B).

  The operator inputs input information in the input field 252 by making a call with the user. For example, the user informs the operator that the model desired by the user is “model A” by uttering voice to the voice input / output unit 227. The operator moves the cursor to the input field 25B.

  The CPU 111 outputs the cursor position to the server 3. The CPU 31 acquires the cursor position from the first information processing apparatus 1A. The CPU 31 outputs the acquired cursor position to the second information processing apparatus 2A. The CPU 211 acquires the cursor position from the server 3. The CPU 211 moves the cursor to the input field 25B of the shared screen 251 based on the acquired cursor position.

  The operator inputs input information “model A” in the input field 25B. The CPU 111 outputs the input information “model A” to the server 3. The CPU 31 acquires the input information “model A” from the first information processing apparatus 1A. The CPU 31 outputs the acquired input information “model A” to the second information processing apparatus 2A. The CPU 211 acquires input information “model A” from the server 3. The CPU 211 displays the acquired input information “model A” in the input field 25 </ b> B of the sharing screen 251. The CPU 111 closes the shared screen 153 and ends the process.

  The shared information is not limited to this. The shared information may be a scroll position indicating a scroll position, URL or button information indicating that a button is touched.

  Next, a processing procedure of the information processing system will be described using a flowchart. The information processing system according to the present embodiment includes a preparation process for preparing screen sharing and a screen sharing process for sharing a screen. 11 to 12 are flowcharts showing the processing procedure of the preparation process. The CPU 211 of the second information processing apparatus 2A outputs the browser 250 that displays the display screen (step S10). The CPU 211 determines whether or not the share button 254 has been touched (step S11). If the CPU 211 determines that the share button 254 has not been touch-operated (step S11: NO), the CPU 211 waits until the share button 254 is touch-operated. If the CPU 211 determines that the share button 254 has been touched (step S11: YES), it outputs an output request for the session ID and telephone number to the server 3 (step S12).

  The CPU 31 of the server 3 acquires a session ID and telephone number output request from the second information processing apparatus 2A (step S13). The CPU 31 starts a new session and generates unique session IDs for the first information processing apparatus 1A and the second information processing apparatus 2A (step S14).

  The CPU 31 outputs the session ID and the telephone number stored in the storage unit 32 to the second information processing apparatus 2A (step S15). CPU211 acquires session ID and a telephone number from the server 3 (step S16). The CPU 211 displays the session ID and telephone number on the display unit 215 (step S17). The CPU 221 of the second communication device 2B determines whether or not a telephone number to be transmitted to the server 3 has been input to the input unit 224 (step S18). When the CPU 221 determines that the telephone number to be transmitted to the server 3 has not been input to the input unit 224 (step S18: NO), the CPU 221 waits until the telephone number is input to the input unit 224. When the CPU 221 determines that the telephone number to be transmitted to the call server 5 is input to the input unit 224 (step S18: YES), the CPU 221 performs a call process to the call server 5 (step S19).

  The CPU 51 of the call server 5 receives an incoming call from the second communication device 2B (step S20). The CPU 51 performs a calling process to the first communication device 1B (step S21). The CPU 121 of the first communication device 1B receives the phone call from the second communication device 2B via the call server 5 (step S22) and ends the preparation process.

  FIG. 13 is a flowchart showing the processing procedure of the screen sharing process. After the process of step S22, the CPU 111 receives an input of a session ID (step S31). The operator inputs the session ID heard from the user. The CPU 111 outputs the accepted session ID to the server 3 (step S32). Note that the CPU 111 may acquire the session ID from the second information processing apparatus 2 </ b> A and output the acquired session ID to the server 3. The CPU 31 acquires a session ID from the first information processing apparatus 1A (step S33).

  The CPU 211 accepts input of shared information at the input unit 214 (step S34). The CPU 211 associates the received shared information with the object ID of the shared screen 251 (step S35). The CPU 211 displays the shared information in synchronization (step S36). Specifically, the CPU 211 acquires shared information from the server 3. The CPU 211 outputs the received shared information to the server 3. The CPU 211 displays the acquired sharing information on the sharing screen 251. The CPU 111 displays a browser (step S37). The CPU 111 accepts input of shared information through the input unit 114 (step S38). The CPU 111 associates the received shared information with the object ID of the shared screen 153 (step S39).

  The CPU 111 displays the shared information in synchronization (step S40). Specifically, the CPU 111 acquires shared information from the server 3. The CPU 111 outputs shared information to the server 3. The CPU 111 displays the acquired sharing information on the sharing screen 153.

  The CPU 31 performs a synchronization process (step S41). Specifically, the CPU 31 acquires shared information from the first information processing apparatus 1A or the second information processing apparatus 2A, and outputs the acquired shared information to the second information processing apparatus 2A or the first information processing apparatus 1A. After completing the process of S40, the CPU 111 closes the sharing screen 153 (step S42) and ends the screen sharing process.

  In the information processing system according to the present embodiment, processing is performed by the server 3 and the call server 5, but processing may be performed by one server. In the present embodiment, the CPU 111 of the first information processing apparatus 1 </ b> A receives the input of the session ID at the input unit 114. However, the CPU 211 of the second information processing apparatus 2 </ b> A may receive the input of the session ID at the input unit 214. In that case, the CPU 211 outputs the accepted session ID to the server 3.

  In the present embodiment, the server 3 and the first communication device 1B are separate devices, but may be a single device. Further, although the server 3 is provided in the present embodiment, the first information processing apparatus 1 or the second information processing apparatus 2 may have the function of the server 3. In that case, the shared information is directly acquired or output between the first information processing apparatus 1 and the second information processing apparatus 2.

  According to one aspect, a user can be efficiently supported. According to one aspect, the user can be further efficiently supported by sharing the screen. According to one aspect, the screen can be easily shared by using the session ID.

Embodiment 2
The second embodiment relates to an embodiment that uses content shared between the first information processing apparatus 1A and the second information processing apparatus 2A. FIG. 14 is a block diagram showing a hardware group of the second information processing apparatus 2A. In the following, the configuration and operation other than those specifically described are the same as those of the first embodiment, and the description is omitted for the sake of brevity. The second information processing apparatus 2A further includes an imaging unit 217. The imaging unit 217 is an imaging device for imaging content, and is, for example, a CCD (Charge-coupled device) camera, a CMOS (Complementary Metal Oxide Semiconductor) camera, an infrared camera, or the like. The content is, for example, an image or a moving image. The imaging unit 217 captures content and outputs the captured content to the CPU 211. The content may be text or a program stored in the storage unit 212 in advance.

  FIG. 15 is an explanatory diagram illustrating an example of the display unit 115 and the display unit 215 that share content. FIG. 15A is an explanatory diagram illustrating an example of the display unit 215. FIG. 15B is an explanatory diagram illustrating an example of the display unit 115. The shared screen 153 includes a content column 158 provided at the top. The sharing screen 251 includes a content column 258 provided at the top and a sharing button 259 provided at the bottom. The content columns 158 and 258 are columns for displaying content. The share button 259 is a button for sharing content.

  A specific operation and operation of the information processing system will be described. The user images content with the imaging unit 217. The CPU 211 displays the captured content in the content column 258. The user touches the share button 259. The CPU 211 displays the contents in synchronization. Specifically, the CPU 211 outputs the content to the server 3. The CPU 111 acquires content from the second information processing apparatus 2A. The CPU 31 outputs the content to the first information processing apparatus 1A. The CPU 111 acquires content from the server 3. The CPU 111 displays the content in the content column 158.

  FIG. 16 is a flowchart showing the screen sharing process. Since the processing of steps S10 to S42 is the same as that of the information processing system according to the above-described first embodiment, description thereof is omitted for the sake of brevity.

  The CPU 211 accepts input of shared information and content (step S51), and moves the process to S35. After completing the process of S35, the CPU 211 synchronizes the shared information and the content (step S52). Specifically, the CPU 211 acquires shared information and content from the server 3. The CPU 211 outputs the cursor position and content to the server 3. The CPU 211 displays the acquired cursor position and content on the shared screen 251.

  The CPU 111 synchronizes the shared information and the content (step S53). Specifically, the CPU 111 acquires the cursor position and content from the server 3. The CPU 111 outputs the cursor position and content to the server 3. The CPU 111 displays the acquired cursor position and content on the shared screen 153.

  The CPU 31 performs a synchronization process (step S54). Specifically, the CPU 31 acquires the cursor position and content from the first information processing apparatus 1A or the second information processing apparatus 2A, and uses the acquired cursor position and content as the second information processing apparatus 2A or the first information processing apparatus 1A. Output to.

  In the present embodiment, the second information processing apparatus 2A accepts content input, but the second information processing apparatus 1A may accept content input.

  According to one aspect, since the operator can understand the user's situation by sharing the content, the operator can easily accept the user.

Embodiment 3
The third embodiment relates to an embodiment in which content is output from the second information processing apparatus 2A to the first information processing apparatus 1A. FIG. 17 is a flowchart showing the preparation process. In the following, the configuration and operation other than those specifically described are the same as those of the second embodiment, and the description is omitted for the sake of brevity. Since the processes of S10 to S54 are the same as those of the information processing system according to the second embodiment, the description thereof is omitted for the sake of brevity.

  After finishing the process of S37, the CPU 111 accepts an input of content (step S61). The CPU 111 outputs the received content to the server 3 (step S62). Specifically, the CPU 111 outputs the content to the server 3 by mail or FTP (File Transfer Protocol). The content is, for example, a manual or an estimate.

  The CPU 211 acquires content from the second information processing apparatus 2A (step S63). The CPU 211 outputs the content to the first information processing apparatus 1A (step S64). The CPU 111 acquires content from the server 3 (step S65). CPU111 displays a content on the display part 115 (step S66), and complete | finishes a process.

  According to one aspect, content can be output by e-mail or FTP, so that it can be easily implemented.

Embodiment 4
The fourth embodiment relates to an embodiment that uses position information indicating the position of the second information processing apparatus 2A. FIG. 18 is a block diagram showing a hardware group of the second information processing apparatus 2A. In the following, the configuration and operation other than those specifically described are the same as those of the first embodiment, and the description is omitted for the sake of brevity.

  As shown in FIG. 18, the second information processing apparatus 2 </ b> A includes a GPS (Global Positioning System) receiving unit 218. The GPS receiver 218 has an antenna (not shown) that receives radio waves output from GPS satellites, and receives radio waves from GPS satellites via the antennas. The receiving unit 218 converts the acquired radio wave into an electric signal, and outputs the converted electric signal to the CPU 211. The CPU 211 acquires the latitude and longitude position information by executing the program 22A stored in the storage unit 212 based on the electrical signal received from the GPS receiving unit 218. The format of latitude and longitude here is, for example, according to the NMEA (National Marine Electronics Association) 0183 standard.

  FIG. 19 is a diagram illustrating an example of data stored in the screen sharing DB 321. The screen sharing DB 321 further includes a position information string. The position information is stored in the position information string.

  The CPU 211 determines whether or not the GPS receiver 218 has received a radio wave transmitted from a GPS satellite. When the CPU 211 determines that the GPS receiver 218 has received a radio wave output from a GPS satellite, the CPU 211 acquires position information based on the electrical signal received from the GPS receiver 218. The CPU 211 outputs the position information to the server 3. The CPU 31 of the server 3 acquires position information from the second information processing apparatus 2A. The CPU 31 stores position information in the screen sharing DB 321.

  FIG. 20 is an explanatory diagram showing an example of the display unit 115 displaying position information. The display unit 115 includes a map field 155 for displaying a map. The map column 155 includes a position display 156 showing the position on the map.

  A specific operation and operation of the information processing system will be described. The CPU 211 determines whether or not the GPS receiver 218 has received a radio wave transmitted from a GPS satellite. When the CPU 211 determines that the GPS receiver 218 has received the radio wave output from the GPS satellite, the CPU 211 acquires the position information A based on the electrical signal received from the GPS receiver 218. The CPU 211 outputs the position information A to the server 3.

  The CPU 31 acquires the position information A from the second information processing apparatus 2A. The CPU 31 outputs the acquired position information A to the first information processing apparatus 1A. The CPU 111 acquires the position information A from the server 3. The CPU 111 displays a position display 156 indicating the position of the position information A on the map field 155.

  The operator operates the input unit 114 to move the cursor position to the position of the position display 157. The CPU 111 outputs the cursor position to the server 3. The CPU 31 acquires the cursor position from the first information processing apparatus 1. The CPU 31 outputs the cursor position to the second information processing device 2. The CPU 211 acquires the cursor position from the server 3. The CPU 31 displays a cursor at the position of the position display 157.

  The user moves to the position of the position display 157 together with the second information processing apparatus 2A. The CPU 211 acquires the position information B based on the electrical signal received from the GPS receiving unit 218. The CPU 211 outputs the position information B to the server 3. The CPU 31 acquires the position information B from the second information processing device 2. The CPU 31 outputs the acquired position information B to the first information processing apparatus 1. The CPU 111 acquires the position information B from the server 3. The CPU 111 displays a position display 157 indicating the position of the position information B on the map field 155. Further, the map displayed on the display unit 115 and the map displayed on the display unit 215 are mutually enlarged or reduced by the shared information.

  FIG. 21 is a flowchart showing the screen sharing process. Since the processing of steps S10 to S42 is the same as that of the information processing system according to the above-described first embodiment, description thereof is omitted for the sake of brevity. The CPU 211 determines whether or not the GPS receiver 218 has received a radio wave transmitted from a GPS satellite (step S71). When the CPU 211 determines that the radio wave transmitted from the GPS satellite has not been received by the GPS receiving unit 218 (step S71: NO), the CPU 211 waits until the radio wave is acquired. When the CPU 211 determines that the GPS receiver 218 has received the radio wave output from the GPS satellite (step S71: YES), the CPU 211 acquires position information based on the electrical signal received from the GPS receiver 218 (step S72). The process moves to step S34.

  After completing the process of step S35, the CPU 211 displays the position information and the shared information in synchronization (step S73). Specifically, the CPU 211 acquires the cursor position from the server 3. The CPU 211 outputs the received position information and cursor position to the server 3. The CPU 211 displays the acquired cursor position and position information on the shared screen 251.

  The CPU 111 displays the position information and the shared information in synchronization (step S74). Specifically, the CPU 111 acquires position information and a cursor position from the server 3. The CPU 111 outputs the cursor position to the server 3. The CPU 111 displays the acquired cursor position and position information on the shared screen 153.

  The CPU 31 performs a synchronization process (step S75). Specifically, the CPU 31 acquires a cursor position from the first information processing apparatus 1A or the second information processing apparatus 2A, and outputs the acquired cursor position to the second information processing apparatus 2A or the first information processing apparatus 1A. The CPU 31 acquires position information from the second information processing apparatus 2A, and outputs the acquired position information to the first information processing apparatus 1A. After completing the process of S53, the CPU 51 moves the process to step S42.

  In the present embodiment, the cursor position is displayed synchronously, but the present invention is not limited to this. Map enlargement and reduction or location guidance may be displayed synchronously. Moreover, although GPS was used in this embodiment, it is not restricted to this. For example, the 2nd information processor 2A may acquire position information from the antenna of a base station.

  According to one aspect, when the user has an accident or the like, the operator can know the position of the accident site from the position information, so that the operator can efficiently assist the user.

  The embodiment disclosed this time is to be considered as illustrative in all points and not restrictive. The scope of the present invention is defined by the terms of the claims, rather than the meanings described above, and is intended to include any modifications within the scope and meaning equivalent to the terms of the claims. Further, each embodiment can be appropriately combined within a range in which processing contents are not contradictory.

DESCRIPTION OF SYMBOLS 1A 1st information processing apparatus 1B 1st communication apparatus 2A 2nd information processing apparatus 2B 2nd communication apparatus 3 Server 5 Call server

Claims (7)

An information processing system in which first and second information processing devices including a display unit, a first communication device that receives a call, and a second communication device that transmits a call to the first communication device are connected via a communication network. ,
The first information processing apparatus
Communication with the second information processing device is established, and shared information shared with the second information processing device is displayed on the display unit of the first information processing device in synchronization with the display unit of the second information processing device. An information processing system comprising a synchronous display processing unit. The second information processing apparatus
The information processing system according to claim 1, further comprising: an acquisition unit configured to acquire a telephone number for transmitting to the communication device and identification information for establishing communication with the first information processing device. The synchronous display processing unit
Communication with the second information processing apparatus is established based on the identification information, and shared information shared with the second information processing apparatus is synchronized with the display unit of the second information processing apparatus in the first information processing apparatus. The information processing system according to claim 2, wherein the information processing system is displayed on the display unit. The second information processing apparatus
The information processing system according to any one of claims 1 to 3, further comprising: a content processing unit that displays content shared with the first information processing apparatus on its display unit. The second information processing apparatus
The information output part which outputs the positional information which shows the position of a said 2nd information processing apparatus after establishing communication with a said 1st information processing apparatus is provided, The any one of Claims 1-4 characterized by the above-mentioned. Information processing system described in 1. An information processing apparatus connected to another information processing apparatus via a communication network,
A synchronous display processing unit that establishes communication with the other information processing device and displays shared information shared with the other information processing device on a display unit of the other information processing device in synchronization with the display unit of the other information processing device; An information processing apparatus comprising: An information processing method in an information processing apparatus connected to another information processing apparatus via a communication network,
The information processing apparatus
Information for executing processing for establishing communication with the other information processing apparatus and displaying shared information shared with the other information processing apparatus on the display section of the other information processing apparatus in synchronization with the display section of the other information processing apparatus Processing method.

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