JP2016031540A - Procedure guide method and procedure guide system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a procedure guide system for generally guiding procedures required across plural municipalities and/or service sections.SOLUTION: A control section controls: a personal ID acquisition step to acquire a personal ID; a registered information acquisition step S101 to acquire a piece of registered information associated with the personal ID from a storage section based on the acquired personal ID; a procedure information acquisition step S104 that acquires a piece of procedure information relevant to the registered information from the storage section based on the acquired registered information; and an output step S106 to output the acquired procedure information.SELECTED DRAWING: Figure 11

Description

  The present invention relates to a procedure guidance method and a procedure guidance system.

  Various operations are carried out by local government agencies such as prefectural offices and municipal offices. The staff of each local government guides various procedures required in each local government when the user visits the window. In this way, when carrying out various tasks, the opportunity for local government staff to talk directly with the residents at the window is valuable.

  Nowadays, it is becoming possible to associate individuals managed for each local government, ministry, agency, and business by assigning a number for identifying the individual (see, for example, Patent Document 1).

JP 2012-247882 A

  When a resident visits a window to perform a certain procedure, not only information on the local government, but also information on other local governments, evaluation of the necessity of procedures derived from procedures already performed, If comprehensive guidance can be provided across multiple municipalities and businesses, the quality and efficiency of administrative services will be improved. However, since the operations performed by each administrative institution are managed by individual business systems, when a resident visits the administrative institution's window, he can only guide the single operation that can be processed at that window. There is. For example, when a resident who is a taxable person visits the city hall for the purpose of changing the address, even if the resident is eligible for a welfare allowance, encourage the procedure to receive the welfare allowance I can't. This is because the welfare allowance is managed by a welfare system managed by the prefectural office, separate from the Basic Resident Register network system in the city hall that manages the address. I couldn't prompt.

  The present invention has been made in consideration of the above points, and intends to propose an information processing technique for procedure guidance capable of comprehensively guiding necessary procedures across a plurality of administrative organizations and businesses. It is.

  In order to solve such a problem, the present invention provides a procedure guidance method, in which the control unit is linked to the personal ID based on the personal ID acquisition step of acquiring the personal ID and the acquired personal ID. A registration information acquisition step for acquiring the registered information from the storage unit, a procedure information acquisition step for acquiring procedure information related to the registration information from the storage unit based on the acquired registration information, and the acquired procedure information. And an output step for outputting. A procedure guide method is provided.

  Further, in order to solve such a problem, the present invention provides a procedure guidance system, a personal ID acquisition unit for acquiring a personal ID, and a registration associated with the personal ID based on the acquired personal ID. A registration information acquisition unit for acquiring information from the storage unit; a procedure information acquisition unit for acquiring procedure information related to the registration information from the storage unit based on the acquired registration information; and outputting the acquired procedure information And an output unit. A procedure guide system is provided.

  According to the present invention, it is possible to comprehensively guide necessary procedures across a plurality of administrative organizations and businesses, thereby improving the quality and efficiency of services.

It is a conceptual diagram which shows the structure of the procedure guidance system which concerns on one Embodiment of this invention. It is a block diagram which shows the function structure of the intermediate | middle server concerning the embodiment. It is a chart showing an example of a personal number table concerning the embodiment. It is a chart which shows an example of the family table concerning the embodiment. It is a chart showing an example of a notice table concerning the embodiment. It is a chart which shows an example of the work table concerning the embodiment. It is a chart showing an example of a procedure table concerning the embodiment. It is a chart which shows an example of the government office table concerning the embodiment. It is a chart showing an example of a window table concerning the embodiment. It is a chart showing an example of a case table concerning the embodiment. It is a flowchart which shows the 1st procedure guidance process concerning the embodiment. It is a flowchart which shows the 2nd procedure guidance process concerning the embodiment. It is a flowchart which shows the procedure registration process concerning the embodiment. It is a chart which shows an example of the diagnostic table concerning the embodiment. It is a chart showing an example of window guidance concerning the embodiment.

  Hereinafter, an embodiment of the present invention will be described in detail with reference to the drawings.

(1) Overview of this embodiment Conventionally, operations carried out in countries, prefectures and municipalities are managed by individual systems, and users (hereinafter referred to as citizens, citizens, residents, etc.) When a person who uses an institution or the like is called a user), when he / she visited a local government office, he / she could not guide other related tasks. For example, when a user visits the city hall for the purpose of changing the address, even if the user is eligible for welfare allowance, the address management system that manages the address for welfare allowance Because it is managed by a welfare system managed by another prefectural office, taxpayers could not be encouraged to take steps to receive a welfare allowance.

  In recent years, it is becoming possible to associate personal information managed in units of local governments or business units in a personal number system in which a number for identifying an individual is assigned and managed. As a form of use of the personal number of the number system currently under consideration, each administrative institution mainly obtains personal information necessary for carrying out business. For example, when a user receives a car tax reduction or exemption, if the number system is used, information on the welfare system can be obtained by referring to information on the welfare system based on the personal number. As a result, the automobile tax reduction / exemption procedure can be performed even if the user does not bring a handicap certificate during the automobile tax reduction / exemption procedure.

  With the above-mentioned numbering system in place, when a user visits a window to perform a certain procedure, not only information related to individuals is acquired, but also procedures derived from already performed procedures, If procedures related to the procedures to be performed can be guided, it will lead to improvement in the quality and efficiency of administrative services.

  Therefore, in the embodiment, when introducing the number system, each administrative institution can not only simply inquire about personal information but also comprehensively guide the necessary procedures across multiple municipalities and businesses. Yes. In other words, when a user visits an administrative institution, he / she guides the procedures derived from the procedures already performed by the visiting user, regarding the business processing performed not only by the administrative organization but also by other administrative organizations, It is possible to provide high-quality administrative services by making full use of opportunities for administrative staff to interact with users by guiding procedures that will occur in connection with various processes to be performed. As a result, it becomes possible to improve the user's awareness of administrative procedures and improve the efficiency of administrative services.

(2) Configuration of Procedure Guidance System First, the configuration of the procedure guidance system according to the present embodiment will be described with reference to FIG. As shown in FIG. 1, the procedure guidance system is handled by a business system server 10-40 that executes a business system that processes various businesses in a local government such as a country, each prefecture, and each municipality, and each business system server 10-40. An intermediate server 100 that manages data is connected via a network 200.

  The business system server 10 is a server that manages, for example, a prefectural tax system in an α prefectural tax office that handles taxes of A prefecture, a diagnostic system that diagnoses necessary procedures of users, and the like. The business system server 20 is a server that manages, for example, a municipal tax system that processes taxes of X city and a welfare system that processes welfare. The business system server 30 is, for example, a server that manages a prefectural tax system that processes a prefectural tax of prefecture A and a welfare system that processes welfare. The business system server 40 is a server that manages a national tax system that processes national taxes managed by the National Tax Agency, for example.

  Further, the intermediate server 100 stores various tables for managing data handled by each administrative institution. The intermediate server 100 refers to the data managed in the various tables, searches for administrative procedures necessary for each user managed by the personal number, and retrieves the search results via a terminal installed in each administrative organization. Or provide. Various tables managed by the intermediate server 100 will be described in detail later.

(3) Configuration of Intermediate Server (3-1) Hardware Configuration of Intermediate Server Next, the hardware configuration of the intermediate server 100 will be described. The intermediate server 100 is a server machine (computer device) for managing various types of administrative agency data.

  The intermediate server 100 also includes information processing resources such as a CPU and a storage device. The CPU functions as a calculation unit 110 described later, and controls the operation of the intermediate server 100 according to programs, calculation parameters, and the like stored in the storage device. The storage device includes, for example, a nonvolatile semiconductor memory typified by a flash memory, a hard disk drive, and the like, and functions as a storage unit 120 described later. The intermediate server 100 also includes a network interface (not shown) for the network.

  The tax server 400 shown in FIG. 2 also has the same hardware configuration as that of the intermediate server 100, and the terminal 500 is a general information processing terminal such as a personal computer (PC) or a tablet PC. .

(3-2) Functional Configuration of Intermediate Server Next, a functional configuration of the intermediate server 100 will be described with reference to FIG. In FIG. 2, the intermediate server 100 is connected to a tax server 400 of a prefecture tax office and a terminal 500 from which various information is input or output by a user or staff. In FIG. 2, the intermediate server 100 is connected to one tax server 400 and one terminal 500, but actually, a plurality of servers that manage various business systems of each local government system and government information provision network system, Connected with a plurality of terminals to mediate personal information.

  As illustrated in FIG. 2, the intermediate server 100 includes a calculation unit 110, a storage unit 120, and the like. The calculation unit 110 executes various processes and functions as, for example, a search processing unit 111 and a form output editing processing unit 112. The search processing unit 111 searches for necessary information from various tables stored in the storage unit 120 in response to an input from the terminal 500. In addition, the form output editing processing unit 112 creates a form for outputting the result searched by the search processing unit 111 from the terminal 500.

  The storage unit 120 stores a personal number table 121, a family table 122, a notification table 123, a business table 124, a procedure table 125, a government office table 126, a window table 127, a case table 128, and the like. Details of each table will be described later in detail with reference to FIGS.

  The tax server 400 also includes a calculation unit 410 and a storage unit 420. The calculation unit 410 functions as, for example, the intermediate server cooperation processing unit 411 and the business processing unit 412. The business processing unit 412 executes processing related to payment of taxes generated in relation to already performed procedures, and manages tax payment deadlines. Further, the intermediate server cooperation processing unit 411 extracts personal information related to the business process executed by the business processing unit 412 and transmits the personal information to the intermediate server 100. The storage unit 420 stores, for example, business information 421 related to tax processing.

  The terminal 500 is a computer device such as a personal computer, for example, and is an information processing terminal including an input device and a display device. Although one terminal 500 is shown in FIG. 1, in practice, a plurality of terminals 500 are installed in each administrative institution and connected to a server of a business system of each administrative institution via a network.

  A user who visits the window of the administrative institution can inquire various information and perform various procedures through the terminal 500 installed in each administrative institution. The input information input via the terminal 500 is transmitted to the intermediate server 100 or the tax server 400. Further, the intermediate server 100 transmits information inquired in response to an input from the terminal 500, guidance information for various procedures, and the like to the terminal 500. The tax server 400 executes tax processing based on information input from the terminal 500, and transmits the execution result of tax processing to the terminal 500.

(3-3) Various Tables Next, various tables managed by the intermediate server 100 will be described.

  The personal number table 121 is a table for managing personal information. As shown in FIG. 3, various personal information is associated with a personal number 1210 indicating a number for identifying an individual as a key. The personal information includes, for example, an individual name 1211, an individual gender 1212, an individual date of birth 1213, an individual address 1214, a family number 1215, and the like. The family number 1215 is a number for identifying family information managed in the family table 122 described later.

  The family table 122 is a table for managing family information. As shown in FIG. 4, family information is associated with a family number 1220 for identifying family information as a key. The family information is, for example, the name 1221 of the householder or information about the wife and child. The family table 122 can be created based on, for example, a resident's card or a family register card, or can be edited. Moreover, even if it is not a family, you may enable it to register as a related individual.

  The notification table 123 is a table for managing information on procedures that each individual needs to perform in each business system. The procedure that each individual needs to perform is a procedure that occurs due to a procedure that has already been performed by an administrative agency. For example, there are procedures such as registration of land and houses purchased by each individual, payment of real estate acquisition tax or payment of automobile tax that occurs when a car is owned.

  As shown in FIG. 5, the notification table 123 includes a personal number 1230, a business ID 1231 for identifying a business, an ID 1232 for identifying a procedure, and a serial number indicating a number for identifying each procedure when it is necessary to perform a plurality of procedures. Information on procedures that an individual needs to perform is associated with 1233 as a key. The necessary procedure information includes a necessary procedure deadline 1234, an amount 1235 associated with the necessary procedure, a government ID 1236 for identifying a government office that performs the necessary procedure, and a window ID 1237 for identifying a government office performing the necessary procedure. .

  The business table 124 is a table for managing information on each business performed in the administrative organization, and as shown in FIG. 6, the business name is associated with the business ID 1240 as a key. Here, the business includes, for example, business related to prefectural tax and municipal tax, business related to welfare, and the like.

  The procedure table 125 is a table for managing information on procedures related to each business, and as shown in FIG. 7, the information on each procedure is associated with the business ID 1250 and the procedure ID 1251 as keys. Information on each procedure includes the procedure name 1253 indicating the name of each procedure, the citizen's merit 1254 indicating the citizen's merit when each procedure is performed, the citizen's disadvantage 1255 when each procedure is not performed, whether the procedure is a payment procedure A payment / reception category 1256 indicating whether the procedure is a procedure, an obligation / right category 1257 indicating whether the procedure is mandatory or a right, a procedure time 1258 indicating a time required for the procedure, and the like.

  In addition, when an action or procedure entered as a case is performed in the procedure table 125, search information 1259 for retrieving information such as a necessary procedure or a useful procedure is associated with the case ID 1252. Good. For example, it is assumed that the search information 1259 is set to a high school enrollment and an income amount acquired from the registration information of the guardian. If the user enters high school admission as a case, the tuition fee exemption procedure will be extracted if it falls under the conditions of “high school enrollment” and “income amount less than ¥ 10,000”, which are the conditions for tuition fee exemption procedures. The

  The government office table 126 is a table for managing information on each government office, and as shown in FIG. 8, information on each government office is associated with the government office ID 1260 as a key. The government office information includes a government office name 1261 indicating the name of the government office, a government office address 1262 indicating the address of the government office, and the like.

  The window table 127 is a table for managing information on the windows at each government office, and as shown in FIG. 9, information on each window is associated with the government office ID 1270 and the window ID 1271 as keys. The window information includes a window name 1272 indicating the window name, a position detail 1273 indicating the details of the window location, a window reception time 1274 indicating the window reception time, and the like.

  As shown in FIG. 10, the case table 128 associates information of each case with the case ID 1280 as a key. The case information includes a case name 1281 indicating the name of the case.

  Here, the case indicates a group of processes in which various administrative procedures that occur in accordance with the user's action are combined in advance. For example, if a user takes the action of “buy a house”, administrative procedures such as the registration procedure for the house that accompanies the purchase of the house and the payment procedure for the real estate acquisition tax, "Manage as a case.

  It is managed by associating the case ID of the procedure table 125 with the case ID of the case table 128 as to which case each procedure is collected. For example, the real estate acquisition tax filing procedure is the procedure ID 001 in the procedure table 125 of FIG. 7, and the case ID of the procedure is 001. In the case table 128 of FIG. 10, it can be seen that the case ID 001 is a “land / house purchase” case.

(4) Procedure Processing Next, procedure processing executed by the arithmetic unit 110 of the intermediate server 100 will be described with reference to FIGS.

  FIG. 11 shows a procedure process for providing necessary procedure guidance information generated by a procedure already registered in an administrative institution according to the input information inputted by the user (hereinafter, the procedure guidance process is referred to as the first procedure guidance process). This will be referred to as procedure guidance processing.) The procedure already registered with the administrative body is, for example, the registration procedure of the land or house purchased by each individual. The necessary procedure generated by the procedure is the property acquisition tax generated by the registration of the land or house. Payment procedures.

  A user who visits an administrative institution uses his / her terminal 500 to obtain personal information, guidance information including procedures inside the government office of the government organization visited, or procedures outside the government office, guidance information only for personal procedures, or family information. It is possible to obtain necessary procedure guidance information by designating a search range such as procedure guidance information including procedures. In this way, by letting the user specify the search range, it is possible to realize a flexible search method according to needs and provide information desired by the user.

  Further, FIG. 12 shows an input that is input by the user, in addition to necessary procedures that are generated by procedures already registered with the administrative institution, as well as information on procedures that will be generated in connection with various processes to be performed by the user. The procedure process provided according to the information (hereinafter, the procedure guide process will be described as a second procedure guide process) is shown. Various processes to be performed by the user from now on are, for example, processes in which the user purchases a car. The procedures that will be generated in connection with various processes to be performed by the user are a car registration process, a car tax payment process, and the like that occur in connection with the car purchase process.

  As described above, in this embodiment, various processes to be performed by the user are referred to as cases, and administrative procedures that occur in each case are collectively managed as one group. For example, as shown in FIG. 10, examples of processing to be performed by the user include land / house purchase (case ID001), car purchase (case ID002), childbirth (case ID003), and the like. Various procedures are associated with these cases. For example, as shown in FIG. 7, the case ID of the real estate acquisition tax report is 001, which is included in the land / house purchase case. Further, the case ID of the child allowance receipt 4 is 003, and it can be seen that it is included in the birth case.

  In addition to the above-described search range, the user who visited the administrative organization designates a case of processing to be performed such as purchase of land or purchase of a car. As a result, in addition to the necessary procedure guidance information generated in relation to the already registered procedure, it is possible to obtain the procedure guide information generated in connection with the processing to be performed.

  FIG. 13 shows processing for registering a procedure that occurs in units of business systems in the notification table 123 in units of individuals (hereinafter, this processing will be referred to as procedure registration processing). The procedure registration process is a process in which each user performs various procedures related to the registered information when the user performs some procedure in each administrative institution and the information related to the procedure is registered in each business system. Register as an individual procedure in the notification table as a necessary procedure.

  The process shown in FIG. 13 may be performed every time the business system is executed in each administrative institution, or may be implemented collectively after the administrative institution's window is closed. By executing this process, information is created for the individual to guide the necessary procedures across multiple administrative institutions and multiple business processes based on various information registered by each business system. .

  For example, for users who visit the office of a government agency simply by obtaining a resident's card, not only the procedures of the government agency they visited, but also the procedures required by other government agencies and the procedures performed in the past. It is possible to obtain information on procedures required in connection with the procedures required for a task different from the task to be processed.

(4-1) First Procedure Guidance Process The first procedure guidance process will be described with reference to FIG. As described above, in the first procedure guidance process, necessary procedure guidance information generated by a procedure already registered in the administrative organization is provided according to the input information entered by the user.

  As illustrated in FIG. 11, the arithmetic unit 110 of the intermediate server 100 acquires a personal number input via the terminal 500 by a user who has visited the window (S101).

  Then, the calculation unit 110 selects a search range based on the input information input by the user via the terminal 500 (S102). Here, the search range is the search range of procedure information to be output as procedure guidance, and includes only information in the government building or information outside the government building, whether only personal information or family information is included, etc. The search range of the procedure information desired by is selected. If the user desires all available procedure guide information, the user does not have to select a search range.

  Subsequently, the calculation unit 110 searches for notification information based on the personal number input in step S101 and the search range selected in step S102 (S103). Specifically, the calculation unit 110 refers to the notification table 123 and acquires data corresponding to the input personal number. As described above, information on procedures that each individual needs to perform is registered in the notification table 123. If the input personal number matches the personal number 1230 of the notification table 123 from the data registered in the notification table 123, the calculation unit 110 acquires the matching data.

  Further, when the search range is selected in step S102, the data of the notification table 123 is searched based on the search range in addition to the personal number. For example, in the case where the search for the information “in the government building” is selected as the search range in step S102, the terminal 500 that has the same personal number in the data of the notification table 123 and is input by the user. Search and obtain data that matches the government office where is installed. That is, when the office ID of the office where the input terminal 500 is installed matches the office ID 1236 of the notification table 123, the corresponding data is acquired. When a flag (not shown) such as “important” or “urgent” is attached to the data of the notification table 123, it may be output as a procedure guide to be output even if it is out of the search range.

  If the search range selected in step S102 includes not only personal information but also family information, the calculation unit 110 acquires information on procedures that the family needs to perform. Specifically, the calculation unit 110 acquires the family number 1215 in the personal number table 121 and acquires the family number associated with the corresponding family number in the family table 122. Then, the notification information associated with the personal number of the family is acquired with reference to the notification table 123.

  Subsequently, the calculation unit 110 refers to the procedure table 125 and acquires procedure information necessary for creating procedure information (S104). As described above, the procedure table 125 manages information on procedures related to each business. The arithmetic unit 110 acquires from the procedure table 125 data that matches the business ID 1231 and the procedure ID 1232 of the data in the notification table 123 acquired in step S103. For example, when the business ID 1231 is 001 and the procedure ID 1232 is 001, the procedure table 125 indicates that the procedure name 1253 of the business is a real estate acquisition tax report.

  Then, the calculation unit 110 creates procedure information by adding the procedure information acquired in step S104 to the notification information acquired in step S103 (S105). Specifically, the calculation unit 110 creates procedure information including information on a procedure that the user needs to perform and location information on a government office or a window for performing the procedure.

  Specifically, the calculation unit 110 creates a diagnostic table 131 including information on necessary procedures and a window guide 132 including location information for performing necessary procedures. The diagnosis table 131 and the window guide 132 will be described with reference to FIGS.

  FIG. 14 shows an example of the diagnosis table 131. The diagnosis table 131 is data obtained by adding the data of the procedure table 125 acquired in step S104 to the data of the notification table 123 acquired in step S103.

  As shown in FIG. 14, the diagnosis table 131 includes a name 1310, a business name 1311, a procedure name 1312, a citizen merit 1313, a citizen demerit 1314, a payment / receipt category 1315, a right / obligation category 1316, a deadline 1317, and an amount 1318. , Procedure time (minutes) 1319 and confirmed / unconfirmed 1320.

  The name 1310 of the name is a name 1211 corresponding to the personal number 1210 that is the target of the personal number table 121. The business name 1311 is the business name 1241 corresponding to the business ID 1240 that is the target of the business table 124. Procedure name 1312 corresponds to citizen ID 1313, citizen disadvantage 1314, payment / receipt category 1315, right / duty category 1316, deadline 1317, amount 1318, procedure time (minutes) 1319, and procedure ID 1251 that is the target of procedure table 125 It is data of each item to be performed. The confirmed / unconfirmed 1320 is information indicating whether each procedure managed by each business system is confirmed or unconfirmed.

  As shown in FIG. 15, the window guide 132 includes a business name 1320, a procedure name 1321, a government office name 1322, a window name 1323, place details 1324, a window reception time 1325, and the like. The window guide 132 is information of the window table 127 corresponding to the office ID 1236 and the window ID 1237 of the notification table 123 included in the data acquired in step S103.

  From the information in the diagnostic table 131 of FIG. 14, the user who visited the administrative institution can grasp the procedure required by each individual. In addition, from the information of the window guide 132, it is possible to grasp the location information of the government office for performing each procedure and the detailed information of the window.

  Then, the calculation unit 110 outputs the procedure information created in step S105 (S106). Specifically, the arithmetic unit 110 displays procedure information on the display screen of the terminal 500, or outputs a form as a diagnostic table from the terminal 500.

  If the procedure information output in step S106 includes information on a plurality of necessary procedures, the information is displayed as a list on the display screen or form. At this time, information that is close to the deadline of the procedure may be preferentially displayed or output, or information of a procedure having a large merit or demerit may be preferentially displayed or output. In addition, a procedure having a long procedure time may be displayed in order, or a procedure having a short procedure time may be displayed in order. Moreover, you may display or output for every information of the procedure which can be performed at the same window. When information outside the government building visited by the user is also included, the procedure information inside the government building and the procedure information outside the government building may be displayed or output separately.

(4-2) Second Procedure Guidance Process Next, the second procedure guidance process will be described with reference to FIG. As described above, in the second procedure guidance process, in addition to the necessary procedures generated by the procedures already registered with the administrative organization, the procedure guidance information generated in connection with various processes to be performed by the user is Provide according to the input information entered by the user. Various processes to be performed by the user from now on are, for example, processes in which the user purchases a car. The procedures that will be generated in connection with various processes to be performed by the user are a car registration process, a car tax payment process, and the like that occur in connection with the car purchase process.

  As illustrated in FIG. 12, the arithmetic unit 110 of the intermediate server 100 acquires a personal number input via the terminal 500 by a user who has visited the window (S201), and when a case is input, A number is acquired (S202). Here, the case is represented by the act of purchasing a car or entering high school, or by the procedure of car registration or high school enrollment, which can be selected by category on the terminal. And

  Then, the calculation unit 110 selects a search range based on the input information input via the terminal 500 by the user (S203). Since the selection of the search range in step S203 is the same as step S102 of the first procedure guidance process shown in FIG. 11, detailed description thereof is omitted.

  Subsequently, the calculation unit 110 acquires registration information registered in each business system based on the personal number input in step S201 and the search range selected in step S102 (S204). Specifically, the calculation unit 110 acquires registration information associated with the personal number acquired in step S201 in each business system. That is, various business processes are executed in each business system, and the registration information corresponding to the personal number is extracted from the information registered in the various tables.

  For example, an automobile tax taxation table is created by an automobile tax taxation process that is periodically executed. If the registration information corresponding to the acquired personal number is in the table, the data is obtained. Further, in the admission procedure processing of a high school or the like, tuition fee exemption candidates are extracted, and the corresponding current students are registered as exemption candidates in the registration information of the existing students table. The student table is searched based on the income information of the acquired personal number and family information, and if the tuition fee exemption candidate is targeted, the data is acquired.

  Then, the calculation unit 110 creates temporary registration information from the case number acquired in step S202, and creates search information together with the acquired actual registration information (S205). Here, the search information is information for searching for information such as a necessary procedure or a useful procedure when an action or procedure input as a case is performed, for example. Temporary registration information is registration information that will be registered if the case's act or procedure is performed, for example, car registration information if purchasing a car, if it is a high school entrance procedure, Current student information. Since these are temporary registration information for search, they are used only for the main search and are discarded after the procedure guidance is completed.

  Then, the calculation unit 110 searches for procedure information necessary for each individual based on the search information created in step S205 (S206). Specifically, the calculation unit 110 extracts information corresponding to the condition from the procedure information of the business process related to the input case. For example, if you entered a high school admission as a case, put in the search information the high school enrollment that is provisional registration information and the income amount obtained from the registration information of the parents, Tuition fee exemption procedures are extracted when the conditions are “high school enrollment” and “income amount less than ¥ 10,000”.

  And the calculating part 110 produces notification information based on the information searched and acquired by step S206 (S207). Specifically, the calculation unit 110 adds the information extracted in step S206 to the notification table 123 as procedure information required by the individual. In step S207, as in the notification information search process in step S103 of the first procedure guidance process described above, if data corresponding to the personal number and search range is already registered in the notification table 123, Also get data.

  The procedure information extracted from the registered information already registered and the procedure information extracted by the current case input may be displayed separately. For example, when a user who owns a fixed asset house and is registered as a disabled person in the welfare system enters a car purchase case, a new application for car tax reduction is extracted as a procedure related to car purchase. Suppose. At this time, notification data including information that the deadline for application for reduction / exemption is a deadline 1234 and the amount of taxation when not applied for is 1235 is added to the notification table 123. The information added here may be emphasized more than the existing information. The property tax payment guidance for the house was in the notification table before entry of this case, so it can be displayed discreetly in distinction from the automobile tax delivery procedure guidance, or this time the display is omitted and the procedure for the input case is omitted. Only may be displayed.

  Also, if the entered case is prefectural high school admission and it is judged that the exemption is based on the income of the enrollee's parent, the payment deadline is 1234 and the tuition fee is 1235. The included notification data is added to the notification table 123.

  As described above, in step S206, in addition to the information on the procedure that has occurred in relation to the procedure that has already been performed, the action or procedure to be performed is identified and input as a case. An information table 123 to which information on procedures that occur is added.

  In addition, the date can be entered as a case, and guidance on procedures that will occur in the future can be provided. For example, if the year and month are not entered, the current vehicle will be used as the basis, so the information on paid automobile tax will not be displayed, but if you enter the date of next year, the procedure that will occur next year (automatic tax payments or fixed Asset tax payment etc.) can also be displayed.

  Subsequently, the arithmetic unit 110 refers to the procedure table 125 and acquires procedure information necessary for creating procedure information (S208). Since the selection of the search range in step S207 is the same as step S104 of the first procedure guidance process shown in FIG. 11, detailed description thereof is omitted.

  Then, the calculation unit 110 creates procedure information by adding the procedure information acquired in Step S207 to the notification information created in Step S206 (S209), and outputs the procedure information created in Step S208 (S210). The creation of procedure information in step S208 and the output of procedure information in step S209 are the same as steps S105 and S106 of the first procedure guidance process shown in FIG. After the output is completed, the information added by this procedure guidance process is deleted and the notification information is returned to the original state by inputting case cancellation or logging out by the user.

  Through the second procedure guidance process, a user who visits an administrative institution, in addition to the necessary procedures generated by the procedure already registered with the administrative institution, in addition to the procedures that will occur in connection with the various processes to be performed by the user. Guidance information can be acquired. As a result, it is possible not only to grasp the information of procedures that are necessary in relation to the procedures that have already been performed, but also to know in advance the information of procedures that are necessary in relation to the processing to be performed in the future. It is possible to improve the user's awareness of administrative procedures and improve the efficiency of administrative services.

(4-3) Procedure Registration Processing Next, procedure registration processing for the notification table 123 will be described with reference to FIG. As described above, in the procedure registration process, various procedures generated in association with information registered by each business system are registered in the notification table as individual procedures in the individual table. By performing this processing, the intermediate server 100 can manage the information registered by each business system in an integrated manner. In this process, a process of updating the notification table 123 when the registration information is updated will be described, but in addition to this, it can also be periodically updated by a badge process.

  As shown in FIG. 13, when business processing is performed in each business system and registration information is registered (updated) (S301), an update of registration information is notified to the intermediate server, and the arithmetic unit 110 that has received the notification The user's personal number for which the procedure is generated for each business process performed is acquired from the newly registered information (S302). For example, in the prefectural office's business system, it is assumed that enrollment processing for a prefectural high school has been implemented and the student table has been updated. At this time, the prefectural high school student table is referred to, and the personal number of the student is obtained. The calculation unit 110 refers to the family table 122 by using the personal number of the current student as a key, and acquires the personal number of the guardian of the current student.

  Then, the calculation unit 110 acquires registration information registered in each business system based on the personal number acquired in step S302 (S303). In step S303, similar to step S204 of the second procedure guidance process described above, various business processes are executed in each business system, and the registration information corresponding to the personal number is extracted from the information registered in the various tables. To do. Here, information on the income of parents of current students is extracted.

  Then, the calculation unit 110 acquires search information including the case number acquired in step S303 (S304), and performs a procedure required for each individual from the registration information acquired in step S303 based on the acquired search information. Information is searched (S305). The retrieval information acquisition in step S304 and the registration information retrieval in step S305 are the same as steps S205 and S206 of the second procedure guidance process shown in FIG. In this example, it is determined that tuition fee exemption is possible based on the income information of the guardian, and information on procedure guidance for tuition fee exemption is acquired.

  And the calculating part 110 registers the information searched and acquired by step S305 to notification information (S306). Specifically, the calculation unit 110 registers the information extracted in step S305 in the notification table 123 of current students and / or their guardians as procedure information required for each individual.

  By the above procedure registration process, the registration information separately managed by each administrative institution or each business system is associated with each individual unit, and the procedure information that needs to be provided to each individual is managed as notification information in the notification table 123. can do. As a result, when a business process that processes a procedure is executed by a user performing a procedure, information on other procedures that occur in relation to the business process is registered in advance, and in response to a user input. Thus, it is possible to provide the user with necessary procedure information.

(5) Effects of the present embodiment According to the present embodiment, the registration information associated with the personal number is acquired based on the input personal number, and the registration information and the input search information are also obtained. In addition, by obtaining and outputting information on procedures necessary for the individual, information on procedures necessary for the individual is provided. As a result, when a user visits a window of an administrative institution, not only the administrative institution but also other administrative agencies are informed about the procedures derived from the procedures already performed by the visiting user. It is possible to provide high-quality administrative services by maximizing the opportunities for administrative staff to interact with users by guiding procedures that occur in connection with various processes to be performed. As a result, it becomes possible to improve the user's awareness of administrative procedures and improve the efficiency of administrative services. In addition, by allowing the user to input the search range and target, a flexible search method can be realized, and only the information desired by the user can be displayed and a convenient administrative service can be developed. Become.

DESCRIPTION OF SYMBOLS 100 Intermediate server 110 Operation part 111 Search process part 112 Form output edit process part 120 Storage part 121 Personal number table 122 Family table 123 Notification table 124 Business table 125 Procedure table 126 Office table 127 Counter table 128 Case table

Claims (10)

A procedure guidance method,
The control unit
A personal ID acquisition step of acquiring a personal ID;
A registration information acquisition step of acquiring registration information linked to the personal ID from the storage unit based on the acquired personal ID;
Procedure information acquisition step for acquiring procedure information related to the registration information from the storage unit based on the acquired registration information;
An output step of outputting the acquired procedure information;
A procedure guidance method characterized by including: A related personal ID acquisition step of acquiring a related personal ID associated with the acquired personal ID;
Including
In the registration information acquisition step, the first registration information linked to the personal ID and the second registration information linked to the related personal ID are acquired,
The procedure guidance method according to claim 1, wherein in the procedure information acquisition step, procedure information is acquired based on the first registration information and the second registration information. The procedure information includes a condition for the procedure information to relate to the registration information,
The procedure information according to claim 1, wherein, in the procedure information acquisition step, the procedure information is acquired when the acquired registration information matches a condition of the procedure information. Method. When the registration information is newly registered or updated, the personal ID acquisition step, the registration information acquisition step, and the procedure information acquisition step are performed for the personal ID related to the registration information. Item 4. The procedure guidance method according to any one of Items 1 to 3. Including an input information receiving step for receiving input information;
4. The procedure guidance method according to claim 1, wherein, in the procedure information acquisition step, the procedure information is acquired based on the acquired registration information and the received input information. . Based on the input information, create third registration information,
The procedure guidance method according to claim 5, wherein in the procedure information acquisition step, procedure information is acquired based on the registration information and the third registration information. The input information includes date information,
The procedure guidance method according to claim 5, wherein in the procedure information acquisition step, procedure information of a procedure occurring on the date is acquired. The procedural information includes procedural location information indicating the location of the procedural procedures that can be performed,
The procedure guide method according to claim 1, wherein the procedure guide information includes a name of the procedure place based on the procedure place information. The procedure information includes information on the procedure period for performing the procedure,
In the fourth step,
The procedure guidance method according to any one of claims 1 to 8, wherein the procedure guidance information is output based on the procedure period. A procedure guidance system,
A personal ID acquisition unit for acquiring a personal ID;
A registration information acquisition unit that acquires, from the storage unit, registration information associated with the personal ID based on the acquired personal ID;
A procedure information acquisition unit that acquires procedure information related to the registration information from a storage unit based on the acquired registration information;
An output unit for outputting the acquired procedure information;
A procedure guidance system characterized by comprising: