JP2015032068A - Information processing screen output device, information processing screen output program, and information processing screen output system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To display an information screen of an other failure such that an information screen during display is not hidden.SOLUTION: An acquisition unit 111 displays an error screen on a monitor. A recognition unit 112 acquires text data from the error screen. A search unit 113 searches an error DB 121 using the text data received from the recognition unit 112. An image generation unit 114 extracts corresponding image data from corresponding data transmitted from the search unit 113. The image generation unit 114 stores the extracted corresponding image data to a list of a queue format. The image generation unit 114 transmits the corresponding image data in the order of the list to a display unit 103. The display unit 103 displays a countermeasure screen according to the corresponding image data being at the head of the received list, in the front. The display unit 103 displays countermeasure screens according to the other corresponding image data in the order of the list which they are stored in, overlapping the screens on the countermeasure screen displayed in the front.

Description

  The present invention relates to an information processing screen output device, an information processing screen output program, and an information processing screen output system.

  Factories, plants, data centers, and the like having a plurality of devices including a computer such as a server have a monitoring system for quickly dealing with a failure when a failure occurs. When a failure occurs in a monitoring target device, the monitoring system displays an error screen for displaying the portion of the failure in the entire monitoring system on the console terminal in the facility that has the monitoring target device, Display the action screen showing the procedure. The operator of the monitoring center sees the current state by looking at the error screen, and checks the procedure for handling the trouble by looking at the countermeasure screen.

  On the other hand, a management center connected to the monitoring system and installed at a remote location has a management terminal for monitoring each console terminal. When an error occurs in a monitoring target device, the management terminal receives error data from the local monitoring system, and displays an error screen and a countermeasure screen based on the received error data.

  The monitoring staff of the management center constantly monitors the management terminal in order to detect a failure that has occurred in the monitored device at an early stage. When the error screen and the countermeasure screen are displayed as the failure information screen, the monitoring staff cooperates with the operator of the monitoring center to take measures such as investigation for investigating the cause or requesting an outside contractor for repair. Further, in response to the error screen displayed on the management terminal, the monitor uses the remote operation console to try to respond to the failure of the monitored device.

JP 2001-215671 A JP 05-143153 A

  However, according to the prior art, when a plurality of failures occur, a countermeasure screen for each failure is output to the console terminal or the management terminal, but is superimposed on the currently displayed countermeasure screen. Since a new countermeasure screen is displayed, there is a problem that the countermeasure screen for the fault being displayed is hidden.

  For example, in the management center, the installation location of the management terminal and the installation location of the remote operation console are often separated. The monitor looks at the handling screen displayed on the monitor of the management terminal and confirms the procedure for handling the fault, and then goes to the remote operation console to handle the fault. However, the management terminal may display a new handling screen superimposed on the handling screen confirmed by the monitoring staff when the monitoring staff is handling a fault on the remote operation console. For this reason, even if the monitoring staff tries to check the handling screen again on the management terminal, he / she may not know which handling screen he / she was working on, and may make a mistake. Similarly, even in a facility where a monitoring target device exists, the console terminal visually recognized by the operator is often away from the installation location of the device in which a failure occurs and some countermeasure operation is required. While the operator goes to the device to deal with any trouble, a new countermeasure screen may be displayed superimposed on the countermeasure screen confirmed by the operator. For this reason, even if the operator tries to check the response screen again on the console terminal, the operator may not know which response screen he / she was currently handling and may make a mistake.

  In one aspect, to provide an information processing screen output device, an information processing screen output program, and an information processing screen output system capable of displaying information screens of other faults so that the fault information screen being displayed is not hidden. Objective.

  In the first plan, the information processing screen output program outputs a first screen including information on a first abnormality occurring in one or a plurality of monitoring target devices to a computer. Furthermore, when the information processing screen output program outputs a second screen including information on a second abnormality that has occurred after the first abnormality in one or a plurality of monitoring target devices, the first screen The second screen is output at a position where the display area is not hidden.

  The information screen of the fault being displayed can be displayed so as not to be hidden.

FIG. 1 is a diagram illustrating an example of an equipment monitoring system according to the first embodiment. FIG. 2 is a functional block diagram showing the configuration of the monitoring console. FIG. 3 is a diagram illustrating an example of the data structure of the error DB of the monitoring console. FIG. 4 is a diagram illustrating an example of the data structure of the error log of the monitoring console. FIG. 5 is a functional block diagram showing the configuration of the management apparatus. FIG. 6 is a diagram illustrating an example of the data structure of the error DB of the management apparatus. FIG. 7 is a diagram illustrating an example of the data structure of the error log of the management apparatus. FIG. 8 is a diagram illustrating a first example of a screen display of the management apparatus when error data is received. FIG. 9 is a diagram illustrating a second example of the screen display of the management apparatus when error data is received. FIG. 10 is a diagram illustrating an example of a processing operation until the monitoring console transmits monitoring image data to the management apparatus. FIG. 11 is a diagram illustrating an example of a processing operation of the control unit in the management apparatus regarding the error display processing. FIG. 12 is a diagram illustrating another aspect of the screen display of the management apparatus when error data is received. FIG. 13 is a diagram illustrating an example of a hardware configuration of the management apparatus.

  Embodiments of an information processing screen output device, an information processing screen output program, and an information processing screen output system disclosed in the present application will be described below in detail with reference to the drawings. Note that the present invention is not limited to the embodiments. Each embodiment can be appropriately combined within a range in which processing contents do not contradict each other.

(Overall configuration of equipment monitoring system)
An example of the overall configuration of the equipment monitoring system according to the first embodiment will be described. FIG. 1 is a diagram illustrating an example of an equipment monitoring system according to the first embodiment. As shown in FIG. 1, the facility monitoring system 10 includes a management center 150, a monitoring center 250, monitoring devices 300a to 300n, and facility devices 301a to 301n. The equipment device 301a is connected to the monitoring device 300a. The equipment device 301b is connected to the monitoring device 300b. The other equipment devices 301 are also connected to the corresponding monitoring devices 300, respectively. Each of the monitoring devices 300a to 300n is connected to the monitoring console 200 of the monitoring center 250. The monitoring console 200 is connected to the management device 100 of the management center 150 via the network 50.

  The monitoring center 250 is a facility for monitoring each equipment device 301 by the monitoring console 200. The monitoring device 300 installed in the monitoring center 250 transmits monitoring data to the monitoring console 200 when detecting an abnormality in each facility device 301. At this time, an error screen is displayed on the monitor of the monitoring console 200. The monitoring console 200 transmits bitmap data related to the error screen displayed on the monitor to the management device 100 of the management center 150. Note that the monitoring console 200 may display not only an error screen but also a countermeasure screen indicating a procedure corresponding to a failure occurring in each equipment device 301.

  The management center 150 is a facility installed at a remote location of the monitoring center 250 in order to detect a failure at an early stage when a failure occurs in each equipment device 301 and to support the failure response. The management device 100 installed in the management center 150 receives bitmap data from the monitoring console 200. Then, the management apparatus 100 displays an error screen and a countermeasure screen on the monitor.

(Monitoring console configuration)
Next, the functional configuration of the monitoring console 200 will be described. FIG. 2 is a functional block diagram showing the configuration of the monitoring console. The monitoring console 200 includes a communication I / F 201, an operation unit 202, a display unit 203, a control unit 210, and a storage unit 220. The communication I / F 201 is connected to the network 50 and is a communication interface for transmitting data to the management apparatus 100 described later via the network 50. The operation unit 202 is an input device such as a keyboard and a mouse for operating each equipment device 301 to be monitored. The display unit 203 displays a monitor screen for monitoring each equipment device 301 on the monitor. The display unit 203 displays an error screen on the monitor when a failure occurs in each equipment device 301.

(Each component of the storage part of the monitoring console)
As illustrated in FIG. 2, the storage unit 220 of the monitoring console 200 stores an error DB 221, an error log 222, and an image memory 223. The storage unit 220 corresponds to, for example, a semiconductor memory device such as a random access memory (RAM), a read only memory (ROM), or a flash memory, and a storage device such as a hard disk or an optical disk.

  The error DB 221 is a database for storing correspondence data corresponding to a failure that has occurred in each monitoring target equipment device 301. FIG. 3 is a diagram illustrating an example of the data structure of the error DB of the monitoring console. As shown in FIG. 3, the error DB 221 associates an error code, a failure content, corresponding data, and an error level. The “error code” indicates a number for uniquely identifying a failure that has occurred in each equipment device 301. “Failure content” indicates the content of a failure that has occurred in each equipment device 301. “Correspondence data” is data relating to a failure that has occurred in each equipment device 301. The correspondence data includes an error screen corresponding to a failure that has occurred in each equipment device 301. The “error level” indicates the degree of seriousness of a failure that has occurred in each equipment device 301. The error levels are given in ascending order from the smallest failure severity. For example, when the error level is 1 to 5, the error level “1” is the mildest failure, and the error level “5” is the most severe failure.

  The data stored in the error DB 221 will be described with a specific example. For example, the error DB 221 indicates that the error code is “0100”, the failure content is “operation stop”, the corresponding data is “corresponding data 1”, and the error level is “1” in the first display line. In the error DB 221, the error code is “0101” in the second display line, the content of the failure is “tap switching NO.1”, the corresponding data is “corresponding data 2”, and the error level is “1”. ". Note that the error DB 221 associates error codes, failure contents, corresponding data, and error levels in other display lines.

  The error log 222 is data for storing the date and time of occurrence of a failure that occurred in each monitored equipment device 301 and the content of the failure. FIG. 4 is a diagram illustrating an example of the data structure of the error log of the monitoring console. As shown in FIG. 4, the error log 222 correlates occurrence date and time, error code, and failure content. “Occurrence date and time” indicates the date and time when a failure occurred in each monitoring target equipment 301. The “error code” indicates a number for uniquely identifying a failure that has occurred in each equipment device 301. “Failure content” indicates the content of a failure that has occurred in each equipment device 301. As described above, the error log 222 stores the occurrence date and time and the content of the failure in association with each other in the order in which the failure occurred in each equipment device 301 occurs.

  The error log 222 stores the occurrence date and time and the content of the failure in association with each other in the order in which the failures that occurred in each equipment device 301 occurred. For example, in the error log 222, the occurrence date and time is “2013/07/02 14:25”, “Error code” is “0102”, and the failure content is “Major failure Line 1 power receiving overcurrent” Indicates. The error log 222 indicates that the occurrence date and time is “2013/07/02 14:35”, “error code” is “0104”, and the failure content is “medium failure UPS receiving overcurrent” on the second line of the display. Show. Note that the error log 222 also stores the occurrence date and time, the error code, and the error content in association with each other on the other display lines.

  The image memory 223 stores monitoring image data generated based on the correspondence data. The monitoring image data stored in the image memory 223 is output to the display unit 203 by the image generation unit 213 described later. In addition, the monitoring image data stored in the image memory 223 is appropriately deleted.

(Each component of the control part of the monitoring console)
As illustrated in FIG. 2, the control unit 210 of the monitoring console 200 includes a state monitoring unit 211, a search unit 212, an image generation unit 213, a log creation unit 214, and a transmission unit 215. The function of the control unit 210 of the monitoring console 200 can be realized by an integrated circuit such as an application specific integrated circuit (ASIC) or a field programmable gate array (FPGA). Further, the function of the control unit 210 can be realized, for example, by a CPU (Central Processing Unit) executing a predetermined program.

  Each configuration of the control unit 210 will be described. The state monitoring unit 211 monitors the state of each equipment device 301 to be monitored based on the monitoring data transmitted from the monitoring device 300. The search unit 212 transmits correspondence data obtained by searching the error DB 221 using the error code to the image generation unit 213 and the log creation unit 214. In addition, the search unit 212 transmits a failure occurrence signal to the transmission unit 215 when the error level corresponding to the error code is equal to or higher than a predetermined value. The image generation unit 213 generates monitoring image data based on the correspondence data transmitted from the search unit 212 and stores it in the image memory 223. In addition, the image generation unit 213 outputs the monitoring image data stored in the image memory 223 to the display unit 203 to display an error screen on the monitor. The log creation unit 214 generates an error log 222 based on the correspondence data transmitted from the search unit 212. When the transmission unit 215 receives the failure occurrence signal, the transmission unit 215 transmits the monitoring image data to the management apparatus 100.

  That is, each component of the control unit 210 performs the following processing. When the monitoring data is received from the monitoring device 300 that monitors each facility device 301, the state monitoring unit 211 generates an error code from the monitoring data. Next, the search unit 212 searches the error DB 221 using the error code. Next, the search unit 212 transmits the corresponding data searched in the error DB 221 to the image generation unit 213 and the log creation unit 214. In addition, the search unit 212 transmits a failure occurrence signal to the transmission unit 215 when the error level corresponding to the error code is equal to or higher than a predetermined value. Next, the image generation unit 213 generates monitoring image data based on the correspondence data transmitted from the search unit 212 and stores the monitoring image data in the image memory 223. Next, the image generation unit 213 outputs the monitoring image data stored in the image memory 223 to the display unit 203 and displays an error screen on the monitor. On the other hand, the log creation unit 214 generates an error log based on the correspondence data transmitted from the search unit 212. Next, when the transmission unit 215 receives the failure occurrence signal, the transmission unit 215 transmits the monitoring image data to the management apparatus 100. A specific example of processing in each configuration of the monitoring console 200 will be described next.

  The monitoring device 300 transmits monitoring data to the monitoring console 200 when the sensor installed in the equipment device 301a detects that the amount of power received in the UPS is a predetermined value or more. Next, the state monitoring unit 211 generates an error code “0104” corresponding to the failure based on the monitoring data received from the monitoring device 300. Next, the state monitoring unit 211 transmits the error code “0104” to the search unit 212.

  Next, the search unit 212 searches the error DB 221 of FIG. 3 using the error code “0104”. Next, the search unit 212 transmits “corresponding data 5” corresponding to the error code “0104” in the error DB 221 to the image generation unit 213 and the log creation unit 214. Next, since the error level corresponding to the error code “0104” is “4” and is equal to or greater than the predetermined value “4”, the search unit 212 transmits a failure occurrence signal to the transmission unit 215. The search unit 212 does not transmit a failure occurrence signal to the transmission unit 215 when the error level corresponding to the error code is equal to or lower than a predetermined value.

  The image generation unit 213 generates monitoring image data based on the correspondence data transmitted from the search unit 212 and stores it in the image memory 223. The image generation unit 213 shows the overall configuration of the equipment devices 301a to 301n in the monitoring image data, and further shows the portion of each equipment device 301 where a failure has occurred in red. In addition, the image generation unit 213 displays the content of the failure that has occurred in each facility device 301 and the error code in the monitoring image data in time series on the monitor. Next, the image generation unit 213 outputs the monitoring image data stored in the image memory 223 to the display unit 203 to output an error screen. A specific example of the error screen will be described later. In addition, the image generation unit 213 may display a countermeasure screen described later on the monitor.

  Based on the correspondence data transmitted from the search unit 212, the log creation unit 214 associates the date and time of failure occurrence, the error code, and the error content with each other and stores them in the error log 222.

  When the transmission unit 215 receives a failure occurrence signal from the search unit 212, the transmission unit 215 transmits monitoring image data corresponding to the error screen displayed on the monitor to the management device 100 of the management center 150 via the network 50. Note that the transmission unit 215 may transmit text data including an error code to the management apparatus 100 in addition to the monitoring image data.

(Management device configuration)
Next, the functional configuration of the management apparatus 100 will be described. FIG. 5 is a functional block diagram showing the configuration of the management apparatus. The management apparatus 100 includes a communication I / F 101, an operation unit 102, a display unit 103, a control unit 110, and a storage unit 120. The communication I / F 101 is a communication interface that is connected to the network 50 and receives data from the monitoring console 200 described above via the network 50. The operation unit 102 is an input device such as a keyboard and a mouse for operating a screen displayed on the monitor and remotely operating each facility device 301. The display unit 103 displays an error screen on the monitor based on the image data transmitted from the monitoring console 200. The management device 100 is an example of an information processing screen output device.

(Each component of the storage unit of the management device)
As shown in FIG. 5, the storage unit 120 of the management apparatus 100 stores an error DB 121, an error log 122, and an image memory 123. The storage unit 120 corresponds to, for example, a semiconductor memory device such as a random access memory (RAM), a read only memory (ROM), or a flash memory, and a storage device such as a hard disk or an optical disk.

  The error DB 121 is a database for storing correspondence data received from the monitoring console 200. FIG. 6 is a diagram illustrating an example of the data structure of the error DB of the management apparatus. The data structure of the error DB 121 of the management apparatus 100 is the same as the data structure of the error DB 221 of the monitoring console 200. However, the error DB 121 of the management apparatus 100 is different from the error DB 221 of the monitoring console 200 in that only the error code, the failure content, the corresponding data, and the error level are stored when the error level is a predetermined value or more.

  The data stored in the error DB 121 will be described with a specific example. For example, the error DB 121 stores the error code “0102”, the content of the failure “major fault No. 1 power receiving overcurrent”, the corresponding data “corresponding data 3”, and the error level “5” in the first display line. To do. Further, the error DB 121 stores the error code “0104”, the content of the failure “medium failure UPS power receiving overcurrent”, the corresponding data “corresponding data 5”, and the error level “4” in the second display line. . Thus, the error DB 221 stores the error code, the failure content, the corresponding data, and the error level in association with each other when the error level is “4” or higher.

  The error log 122 stores the occurrence date and time of an error that has occurred in each monitoring target equipment device 301, the error code, and the failure content in association with each other. FIG. 7 is a diagram illustrating an example of the data structure of the error log of the management apparatus. The data structure of the error log 122 of the management apparatus 100 is the same as the data structure of the error log 222 of the monitoring console 200. However, the error log 122 of the management apparatus 100 is different from the error log 222 of the monitoring console 200 in that the error log is stored only when the error level is a predetermined value or more.

  The error log 122 stores the date and time of occurrence and the content of the failure in association with each other in the order in which the failures that occurred in each equipment device 301 occurred. For example, in the error log 122, the occurrence date and time is “2013/07/02 14:25”, “Error code” is “0102”, and the content of the failure is “major fault line 1 power receiving overcurrent” in the first line of the display. It shows that. In the error log 122, the occurrence date and time is “2013/07/02 14:35”, “error code” is “0104”, and the failure content is “medium failure UPS power receiving overcurrent” on the second line of the display. Indicates. As described above, the error log 122 stores only an error log having an error level of “4” or higher.

  The image memory 123 stores image data acquired from the monitoring console 200 by the acquisition unit 111 described later. The image data stored in the image memory 123 is output to the display unit 103 by the image generation unit 114 described later. In addition, the monitoring image data stored in the image memory 123 is appropriately deleted. The image memory 123 stores corresponding image data generated by an image generation unit 114 described later.

(Each component of the control unit of the management device)
As illustrated in FIG. 5, the control unit 110 of the management apparatus 100 includes an acquisition unit 111, a recognition unit 112, a search unit 113, an image generation unit 114, and a log creation unit 115. The function of the control unit 110 can be realized by an integrated circuit such as an application specific integrated circuit (ASIC) or a field programmable gate array (FPGA). Further, the function of the control unit 110 can be realized, for example, by a CPU (Central Processing Unit) executing a predetermined program. The image generation unit 114 is an example of the configuration of the control unit 110 that realizes the functions of the first output unit and the second output unit.

  The control unit 110 causes the display unit 103 to output a first screen including information on the first abnormality that has occurred in one or a plurality of monitoring target devices. The control unit 110 outputs the second screen including information on the second abnormality that has occurred after the first abnormality on the one or a plurality of monitoring target devices when the display unit 103 outputs the second screen to the screen. The second screen is output at a position where the display area of the first screen is not hidden. Accordingly, the control unit 110 can display the currently confirmed countermeasure screen so as not to be hidden by the countermeasure screen displayed later.

  That is, each component of the control unit 110 performs the following processing. The acquisition unit 111 acquires monitoring image data, and outputs the monitoring image data to the display unit 103 to display an error screen on the monitor. Next, the recognition unit 112 acquires text data from the error screen. Next, the recognition unit 112 transmits the acquired text data to the search unit 113. Next, the search unit 113 searches the error DB 121 using the text data received from the recognition unit 112 and acquires corresponding data. Next, the search unit 113 transmits the acquired correspondence data to the image generation unit and the log generation unit 115. Next, the image generation unit 114 extracts the corresponding image data from the corresponding data transmitted from the search unit 113. Next, the image generation unit 114 stores the extracted corresponding image data in a queue format list. Next, the image generation unit 114 transmits the corresponding image data to the display unit 103 in the order of the created list. Then, the display unit 103 displays the handling screen related to the corresponding image data at the top of the list in front. Next, the display unit 103 displays the handling screens related to the other corresponding image data included in the list, in the order stored in the list, superimposed on the handling screen displayed in front of the previous screen. On the other hand, the log creation unit 115 extracts log data from the correspondence data transmitted from the search unit 113. Next, the log generation unit 115 generates an error log 122 based on the log data. A specific example of processing in each configuration of the control unit 110 will be described from the next paragraph.

  The acquisition unit 111 acquires the monitoring image data transmitted from the monitoring console 200 and stores it in the image memory 123. Next, the acquisition unit 111 causes the monitor 103 to display the error screen by causing the display unit 103 to output the monitoring image data. Further, when another monitoring image data is transmitted from the monitoring console 200, the acquisition unit 111 replaces the monitoring image data stored in the image memory 123 with the other monitoring image data. Next, the acquisition unit 111 outputs the other monitoring image data to the display unit 103. Note that the monitoring image data received after certain monitoring image data is for displaying a newer error screen. The acquisition unit 111 appropriately replaces the monitoring image data with new monitoring image data in the image memory 123 in order to update the error screen in a timely manner.

  Next, the recognition unit 112 recognizes the text data shown on the error screen. Next, the recognizing unit 112 acquires the recognized text data “0104”. Next, the recognition unit 112 transmits the text data “0104” to the search unit 113.

  Next, the search unit 113 receives text data “0104” from the recognition unit 112. Next, the search unit 113 searches the error DB 121 for text data “0104”. The search unit 113 acquires “corresponding data 5” corresponding to the text data “0104” in the error DB 121 of FIG. Each corresponding data includes corresponding image data in a bitmap format. Next, the search unit 113 transmits the acquired correspondence data to the image generation unit 114 and the log creation unit 115. If the searched text data is not registered in the error DB 121, the search unit 113 searches the error DB 121 using the other text data transmitted by the recognition unit 112, or there is no other text data. Terminates the process.

  Next, the image generation unit 114 receives “correspondence data 3” from the search unit 113. Next, the image generation unit 114 extracts “corresponding image data 3” from the correspondence data 3. Next, the image generation unit 114 stores “corresponding image data 3” in the queue format list in the image memory 123. Further, when receiving a plurality of pieces of correspondence data, the image generation unit 114 enqueues each piece of correspondence image data extracted from each of the plurality of pieces of correspondence data into the list in the order of transmission, and stores the list. Next, the image generation unit 114 transmits the corresponding image data in the list to the display unit 103. Then, the display unit 103 displays the received correspondence data as a countermeasure screen.

  When a plurality of pieces of correspondence data are transmitted from the search unit 113, the image generation unit 114 performs the following process. For example, when the image generation unit 114 transmits the “corresponding data 3”, “corresponding data 5”, and “corresponding data 8” in this order from the searching unit 113, the “corresponding image data 3” and “corresponding data” are stored in the image memory 123. The image data 5 "and the" corresponding image data 8 "are enqueued in this order. In this way, the image generation unit 114 creates a list of [corresponding image data 3, corresponding image data 5, and corresponding image data 8] in order from the top. Next, the image generation unit 114 transmits the corresponding image data to the display unit 103 in the order of the created list. Then, the display unit 103 displays the handling screen of “corresponding image data 3” at the top of the received list in front. Further, the display unit 103 causes the handling screens of “corresponding image data 5” and “corresponding image data 8” to be superimposed on the handling screen of “corresponding image data 3” in order and displayed on the monitor. The display unit 103 may display the selected countermeasure screen in the foreground when another countermeasure screen is selected.

  In addition, the log creation unit 115 extracts log data from the correspondence data transmitted from the search unit 113. Next, the log generation unit 115 stores the failure occurrence date / time, the error code, and the error content in the error log 122 in association with each other based on the extracted log data.

(Example of screen display on the management device)
FIG. 8 is a diagram illustrating a first example of a screen display of the management apparatus when error data is received. The screen displayed on the monitor of the management apparatus 100 includes an error screen 400 and a countermeasure screen 410a. The error screen 400 has an overall system configuration diagram 401 and a failure history 402. Overall Configuration FIG. 401 shows the overall configuration of a monitored system. The display unit 103 changes and displays the color of the part where the failure occurs in the overall configuration diagram 401. For example, when receiving overcurrent occurs in the UPS, the display unit 103 displays the electric wire portion 401a connected to the UPS in red.

  The failure history 402 indicates the date and time of occurrence of a failure that occurred in the monitored system and the content of the failure. The recognition unit 112 recognizes text included in the failure history 402. Next, the recognition unit 112 acquires the recognized text data. For example, the recognition unit 112 acquires text data “0102” from the first display line of the failure history 402. In this way, the recognition unit 112 acquires text data for displaying the countermeasure screen.

  On the other hand, the handling screen 410a includes a handling procedure 411a, a special note 412a, and a handling completion button 413a. The handling screen 410a is a screen for displaying information on the failure that has occurred. The countermeasure screen 410a displays the title of the failure that has occurred and the telephone number of the contact. The countermeasure screen 410a in the example of FIG. 8 shows an example of the screen corresponding to the top of the faults displayed in the fault history 402, that is, the fault with the earliest occurrence date and time. When another failure occurs, the display unit 103 superimposes the countermeasure screen 410 corresponding to the failure on the back side of the countermeasure screen 410a, that is, does not cover the display of the currently displayed countermeasure screen 410a. To do.

  A response procedure 411a indicates a response procedure related to a failure. In the response procedure 411a, when there are a plurality of failure response procedures, each response procedure is numbered and shown in order. Further, the special note 412a includes contents to be notified in addition to the response procedure regarding the failure. For example, the special note 412a indicates the content of an alarm, an emergency contact address, or the like. The response completion button 413a is pressed when the response of the failure related to the response screen 410a is completed. At this time, the display unit 103 deletes the countermeasure screen 410a.

  FIG. 9 is a diagram illustrating a second example of the screen display of the management apparatus when error data is received. The error screen 400 is the same as the error screen 400 of FIG. On the other hand, the countermeasure screen 410b is a screen that is displayed superimposed on the countermeasure screen 410a behind the countermeasure screen 410a of FIG. The countermeasure screen 410b in the example of FIG. 9 shows an example of a screen corresponding to the failure that is second from the top, that is, the second occurrence date and time, displayed in the failure history 402. When the response completion button 413a on the countermeasure screen 410a is clicked, the display unit 103 deletes the countermeasure screen 410a and displays the countermeasure screen 410b in front. The configuration of the countermeasure screen 410b is the same as that of the countermeasure screen 410a, and includes a response procedure 411b, a special note 412b, and a response completion button 413b.

(Processing flow in the monitoring console)
Next, a processing flow in the monitoring console 200 will be described. FIG. 10 is a diagram illustrating an example of a processing operation until the monitoring console transmits monitoring image data to the management apparatus. First, the state monitoring unit 211 determines whether monitoring data has been transmitted from the monitoring device 300 (step S10). When the monitoring data is not transmitted from the monitoring device 300 (No in step S10), the state monitoring unit 211 waits until the monitoring data is transmitted. On the other hand, when the monitoring data is transmitted from the monitoring device 300 (Yes in step S10), the state monitoring unit 211 receives the monitoring data (step S11). Next, the state monitoring unit 211 generates an error code based on the monitoring data received by each equipment device 301 (step S12).

  Next, the search unit 212 searches the error DB 221 using the generated error code (step S13). When the error code is not hit in the error DB 221 (No in step S14), the search unit 212 ends the process. On the other hand, if the error code is hit in the error DB 221 (Yes in step S14), the search unit 212 proceeds to the process in step S15. Next, the search unit 212 transmits corresponding data corresponding to the error code to the image generation unit 213 and the log creation unit 214 (step S15). Next, when the error level corresponding to the error code is smaller than the predetermined value in the error DB 221 (No at Step S16), the search unit 212 proceeds to the process at Step S18. On the other hand, when the error level is equal to or higher than the predetermined value (step S16 Yes), the search unit 212 transmits a failure occurrence signal to the transmission unit 215 (step S17).

  Next, the image generation unit 213 generates monitoring image data based on the correspondence data transmitted from the search unit 212 and stores it in the image memory 223 (step S18). Next, the image generation unit 213 outputs the monitoring image data stored in the image memory 223 to the display unit 203, and outputs an error screen (step S19). Next, the log creation unit 214 stores the failure occurrence date / time, the error code, and the error content in the error log 222 in association with each other based on the correspondence data transmitted from the search unit 212 (step S20).

  Next, when the transmission unit 215 does not receive the failure occurrence signal from the search unit 212 (No in step S21), the transmission unit 215 ends the process. On the other hand, when receiving a failure occurrence signal from the search unit 212 (Yes in step S21), the transmission unit 215 transmits monitoring image data corresponding to the error screen to the management apparatus 100 via the network 50 (step S22).

(Processing flow in the management device)
Next, a processing flow in the management apparatus 100 will be described. FIG. 11 is a diagram illustrating an example of a processing operation of the control unit in the management apparatus regarding the error display processing. First, the acquisition unit 111 determines whether monitoring image data has been transmitted from the monitoring console 200 (step S30). If the monitoring image data is not transmitted from the monitoring console 200 (No in step S30), the acquisition unit 111 waits until the monitoring image data is transmitted. On the other hand, when the monitoring image data is transmitted from the monitoring console 200 (Yes at Step S30), the acquisition unit 111 receives the monitoring image data (Step S31). Next, the acquisition unit 111 stores the monitoring image data in the image memory 123 (step S32). Next, the acquisition unit 111 displays the error screen on the monitor by outputting the monitoring image data stored in the image memory 123 to the display unit 103 (step S33). Next, the recognition unit 112 obtains text data by converting the predetermined area of the error screen into text (step S34).

  Next, the search unit 113 searches the error DB 121 for text data acquired by the recognition unit 112 (step S35). When the text data is not registered in the error DB 121 (No in step S36), the search unit 113 ends the process. On the other hand, when text data is registered in the error DB 121 (Yes in step S36), the search unit 113 transmits corresponding data corresponding to the text data to the image generation unit 114 and the log creation unit 115 (step S37). Next, the image generation unit 114 stores the corresponding image data extracted from the received corresponding data at the end of the queue format list (step S38). Next, the image generation unit 114 transmits the corresponding image data stored in the created list to the display unit 103 in order from the top of the list. Next, the display unit 103 displays the countermeasure screen related to the corresponding image data at the top of the list in front. Next, the display unit 103 superimposes other countermeasure screens stored in the list in order from the top of the list on the rear side of the countermeasure screen displayed in front, that is, displays the countermeasure screen being displayed in the foreground. Is displayed so as not to be hidden (step S39). Next, the log creation unit 115 extracts log data from the correspondence data transmitted from the search unit 113. Next, the log generation unit 115 stores the failure occurrence date / time, the error code, and the error content in the error log 122 in association with each other based on the extracted log data (step S40).

(Other examples related to Example 1)
In the above embodiment, the monitoring console 200 transmits monitoring image data to the management device 100. The monitoring console 200 may transmit text data such as an error code to the management apparatus 100 in addition to the monitoring image data. In this case, the management apparatus 100 transmits the text data received by the acquisition unit 111 to the search unit 113. In this case, the recognizing unit 112 may not perform the process of acquiring the text data by converting the predetermined area of the error screen into text.

  In the embodiment described above, the facility monitoring system 10 notifies the management device 100 of information related to a failure that has occurred in each facility device 301. However, the present invention is not limited to this, and a system that notifies information other than a failure may use each configuration according to the system of the first embodiment.

  In the above embodiment, it has been described that the transmission unit 215 of the monitoring console 200 transmits the monitoring image data to the management apparatus 100 only when the error level is equal to or higher than the predetermined value. The transmission unit 215 may transmit the monitoring image data to the management apparatus 100 regardless of the error level.

  In the above embodiment, it has been described that the troubleshooting procedure is displayed on the handling screen displayed by the management apparatus 100. However, the management apparatus 100 may display general information regarding a failure on the countermeasure screen.

  In the above-described embodiment, it has been described that the management apparatus 100 displays each countermeasure screen indicating the failure handling procedure in the above-described processing procedure. However, the present invention is not limited to this, and the monitoring console 200 may display each countermeasure screen by the above processing procedure.

[Other aspects of management device screen display]
As described above, when displaying a plurality of countermeasure screens, the image generation unit 114 superimposes each countermeasure screen on the back side of the countermeasure screen displayed in front, that is, the countermeasure screen being displayed in the forefront is displayed. Make sure that the display is not hidden. For this reason, the supervisor sees the next response screen after deleting the previous response screen.

  The image generation unit 114 may superimpose and display each countermeasure screen. FIG. 12 is a diagram illustrating another aspect of the screen display of the management apparatus when error data is received. As illustrated in FIG. 12, the image generation unit 114 displays each countermeasure screen of the countermeasure screen 410c while being superimposed while being shifted. When a countermeasure screen other than the previous countermeasure screen is selected, the display unit 103 displays the selected countermeasure screen in front. Thereby, the operator can confirm the response procedure regarding a plurality of failures.

[Sending fault information to other offices / departments]
The management apparatus 100 may report a failure to a business office or department to which a business administrator belongs when a serious failure occurs. In other words, when the importance level of the first abnormality or the importance level of the second abnormality is equal to or higher than a predetermined value, the management apparatus 100 transmits information to be displayed on a screen including information related to the abnormality to another server. . Specifically, the management apparatus 100 reports a failure to other offices and departments according to the following procedure.

  Therefore, the storage unit 120 of the management apparatus 100 has the following configuration, and the control unit 110 performs the following processing. Each piece of correspondence data stored in the error DB 121 includes report data for reporting a failure to another office or department. The report data includes address information of the transmission destination. The search unit 113 transmits the report data extracted from the correspondence data acquired in the error DB 121 to another server related to the destination address. Specifically, the management apparatus 100 reports a failure to other offices and departments according to the following procedure. As a result, the management apparatus 100 can notify the other office of the failure.

  First, the acquisition unit 111 receives monitoring image data. Next, the acquisition unit 111 stores the monitoring image data in the image memory 123. Next, the acquisition unit 111 causes the monitor to display an error screen by outputting the monitoring image data to the display unit 103. Next, the recognition unit 112 obtains text data by converting the predetermined area of the error screen into text. Next, the search unit 113 searches the error DB 121 for the text data acquired by the recognition unit 112. Next, when the error level corresponding to the text data is greater than or equal to a predetermined value in the error DB 121, the search unit 113 acquires the corresponding data. Next, the search unit 113 extracts report data from the acquired correspondence data. Next, the search unit 113 transmits the report data from the communication I / F 101 to the server of another office via the Internet according to the address information of the transmission destination included in the report data. Then, the server that has received the report data causes the monitor to display a screen for notifying the failure information based on the received report data.

(Display terminal hardware configuration)
FIG. 13 is a diagram illustrating an example of a hardware configuration of the management apparatus. As illustrated in FIG. 13, the computer 500 includes a CPU 501 that executes various arithmetic processes, an input device 502 that receives data input from a user, and a monitor 503. The computer 500 also includes a medium reading device 504 that reads a program or the like from a storage medium, an interface device 505 for connecting to another device, and a wireless communication device 506 for connecting to another device wirelessly. The computer 500 also includes a RAM (Random Access Memory) 507 that temporarily stores various information and a hard disk device 508. Each device 501 to 508 is connected to a bus 509.

  The hard disk device 508 has an information processing screen having the same functions as the processing units of the acquisition unit 111, the recognition unit 112, the search unit 113, the image generation unit 114, and the log generation unit 115 of the control unit 110 illustrated in FIG. An output program is stored. The hard disk device 508 stores various data for realizing an information processing screen output program.

  The CPU 501 reads out each program stored in the hard disk device 508, develops it in the RAM 507, and executes it to perform various processes. Also, these programs can cause the computer 500 to function as the acquisition unit 111, the recognition unit 112, the search unit 113, the image generation unit 114, and the log generation unit 115 illustrated in FIG.

  Note that the above prescription list display program is not necessarily stored in the hard disk device 508. For example, the computer 500 may read and execute a program stored in a storage medium readable by the computer 500. The storage medium readable by the computer 500 corresponds to, for example, a portable recording medium such as a CD-ROM, a DVD disk, a USB (Universal Serial Bus) memory, a semiconductor memory such as a flash memory, a hard disk drive, and the like. Alternatively, the program may be stored in a device connected to a public line, the Internet, a LAN (Local Area Network), etc., and the computer 500 may read and execute the program therefrom.

  The following supplementary notes are further disclosed with respect to the embodiments including the above examples.

(Supplementary note 1)
Output a first screen containing information about a first anomaly that has occurred in one or more monitored devices,
When outputting a second screen including information on a second abnormality that has occurred after the first abnormality in one or a plurality of the monitoring target devices, a display area of the output first screen is displayed. An information processing screen output program for executing a process of outputting the second screen at a position not hidden.

(Supplementary note 2) The process according to Supplementary note 1, wherein the process of outputting the second screen outputs the second screen with the first screen superimposed so that the first screen is closest to the front. Information processing screen output program.

(Additional remark 3) The process which outputs said 1st screen outputs said 1st screen, when the importance of said 1st abnormality is more than predetermined value,
The information processing according to appendix 1 or 2, wherein the process of outputting the second screen outputs the second screen when the importance of the second abnormality is equal to or greater than a predetermined value. Screen output program.

(Additional remark 4) When the importance of said 1st abnormality or importance of said 2nd abnormality is more than predetermined value, the process which transmits the information for displaying the screen containing the information regarding abnormality to another server An information processing screen output program characterized by further causing a computer to execute.

(Additional remark 5) The 1st output part which outputs the 1st screen containing the information regarding the 1st abnormality which generate | occur | produced in the 1 or several monitoring object apparatus,
When outputting a second screen including information on a second abnormality that has occurred after the first abnormality in one or a plurality of the monitoring target devices, a display area of the output first screen is displayed. A second output unit for outputting the second screen at a position not to be hidden;
An information processing screen output device comprising:

(Appendix 6) A management system in which a terminal that monitors a monitoring target device and an information processing screen output device that manages the terminal are connected to be communicable,
The information processing screen output device includes:
A first output unit for outputting a first screen including information on a first abnormality that has occurred in one or a plurality of monitoring target devices;
When outputting a second screen including information on a second abnormality that has occurred after the first abnormality in one or a plurality of the monitoring target devices, a display area of the output first screen is displayed. A second output unit for outputting the second screen at a position not to be hidden;
An information processing screen output system comprising:

100 management apparatus 101 communication I / F
102 operation unit 103 display unit 110 control unit 111 acquisition unit 112 recognition unit 113 search unit 114 image generation unit 115 log creation unit 120 storage unit 121 error DB
122 Error log 123 Image memory

Claims (5)

On the computer,
Output a first screen containing information about a first anomaly that has occurred in one or more monitored devices,
When outputting a second screen including information on a second abnormality that has occurred after the first abnormality in one or a plurality of the monitoring target devices, a display area of the output first screen is displayed. An information processing screen output program for executing a process of outputting the second screen at a position not hidden.   2. The information processing screen according to claim 1, wherein the process of outputting the second screen outputs the second screen with the first screen superimposed so that the first screen is closest to the front. 3. Output program. The process of outputting the first screen outputs the first screen when the importance of the first abnormality is a predetermined value or more,
The information according to claim 1, wherein the process of outputting the second screen outputs the second screen when the importance of the second abnormality is equal to or greater than a predetermined value. Processing screen output program. A first output unit for outputting a first screen including information on a first abnormality that has occurred in one or a plurality of monitoring target devices;
When outputting a second screen including information on a second abnormality that has occurred after the first abnormality in one or a plurality of the monitoring target devices, a display area of the output first screen is displayed. A second output unit for outputting the second screen at a position not to be hidden;
An information processing screen output device comprising: A management system in which a terminal that monitors a device to be monitored and an information processing screen output device that manages the terminal are communicably connected,
The information processing screen output device includes:
A first output unit for outputting a first screen including information on a first abnormality that has occurred in one or a plurality of monitoring target devices;
When outputting a second screen including information on a second abnormality that has occurred after the first abnormality in one or a plurality of the monitoring target devices, a display area of the output first screen is displayed. A second output unit for outputting the second screen at a position not to be hidden;
An information processing screen output system comprising:

Images