JP2013250654A - Information processing device, operator identification system, method, and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To accurately identify a data input operator.SOLUTION: An information processing device comprises an operator identification determination unit which identifies a data input operator on the basis of trail information generated at data input performed by using an operation body. The trail information includes information about an input standby state, information about a position of the operation body, and information about input operations performed by using the operation body. The information about the input standby state includes at least information about elapsed time in the input standby state.

Description

  The present invention relates to an information processing apparatus, an operator identification system, a method, and a program.

  In recent years, techniques for recognizing characters, numbers, symbols and the like input by hand using a pointing device have begun to spread. For example, in a device such as a tablet PC (Personal Computer) equipped with a touch panel or a smartphone, when the movement of an operation body such as a stylus pen or a finger is detected on the touch panel, the movement path of the operation body on the touch panel is detected. Based on this, letters, numbers, symbols, etc. are recognized and input as data.

  In such devices in which data is input based on the movement of the operating body, various techniques have been developed in order to improve the convenience of the data input person (operator). For example, Patent Document 1 discloses a technique for automatically selecting a help screen displayed during operation in an electronic notebook according to the level of proficiency of an operator. In Patent Document 2, when the tip of the input pen is in contact with the tablet, data is input based on the locus of the tip of the input pen, and the tip of the input pen is kept within a predetermined distance from the tablet. A technique is described in which data is not input when the user is far away, and only the cursor moves on the display in accordance with the movement of the tip of the input pen. Further, Patent Document 3 discloses a terminal device that determines an operator's proficiency level based on an input situation such as a character input speed when an operator inputs data using an operating tool.

  On the other hand, in recent years, in financial institutions, attempts have been made to reduce the amount of work of the clerk associated with financial transactions by using a technique for recognizing handwritten input characters, numbers, symbols, and the like. Conventionally, when performing a financial transaction, a customer first enters necessary items on a paper slip, and then an clerk inputs the contents of the slip into a terminal. In such conventional financial transaction processing, for example, when an clerk inputs data, an input error occurs, or it is necessary to perform confirmation work (scrutinization work) associated with financial transaction execution, The burden on office work was great. Therefore, in order to improve the efficiency of office work, a method of inputting data by the customer himself / herself operating the terminal and directly inputting the contents of the slip into the terminal has been studied.

  However, when the customer himself / herself inputs data, it is necessary to confirm whether the operator of the terminal is the customer himself / herself in order to prevent unauthorized input. For example, in the case of a terminal installed in a general unmanned store, an operator's image is obtained using a terminal or a camera installed around the terminal, and the image is associated with transaction data at the time of obtaining the image. And managed as a trail. Patent Document 4 describes an electronic signature system that prevents an unauthorized operation based on information related to an input operation when an electronic signature is performed.

JP-A-8-16348 JP-A-6-102991 JP 11-259199 A JP 2009-65503 A

  However, in store manned environments such as sales offices, installing a camera to acquire an operator's image has resistance from the viewpoint of customer satisfaction because customer images are acquired and managed. There was a problem that claims could occur. Further, there is a problem that the history information only while the operator is inputting data is not sufficient as information to guarantee that the customer himself has actually operated.

  Therefore, the present invention has been made in view of the above problems, and an object of the present invention is to provide a new and improved information processing apparatus and operation capable of more accurately identifying an operator. It is to provide a person identification system, method, and program.

  In order to solve the above-described problem, according to an aspect of the present invention, there is provided an information processing apparatus including an operator identification determination unit that identifies a data input operator based on trail information when data is input by an operating tool. The trail information includes information on the input standby state, information on the position information of the operating body, and information on input operation information by the operating body, and the information on the input standby state is in the input standby state. There is provided an information processing apparatus characterized in that it includes at least information on the elapsed time.

  The information related to the input standby state may further include information related to a data input mode in which data can be input by the operating tool, and sensing information related to whether or not position information of the operating tool is detected.

  Further, the input standby state may be a state in which position information of the operating body is not sensed.

  Further, the trail information is at least one of the input standby state, a sensing state in which the position information of the operating body is sensed, and an input state in which an input operation is performed by the operating body. Information may be included.

  In addition, the trail information may further include information related to a time during which the input standby state is continued after the start of a data input mode in which data input by the operation body is possible.

  In addition, the trail information includes information on a time from the sensing state in which the position information of the operating body is sensed to an input standby state or an input state in which data is input by the operating body. Further, it may be included.

  Further, the information related to the input operation information by the operating tool may further include information related to a temporal change locus of the detected position information of the operating tool in an input state in which data input is performed.

  In addition, the trail information may further include information related to an elapsed time in an input state where data input is performed.

  The operation body may be a pen type input device, and the position information of the operation body may be position information of a tip of the pen type input device.

  Moreover, when the said operator identification determination part determines with abnormality having occurred in the case of data input, you may further provide the customer operator confirmation instruction | indication part which notifies an alarm to an administrator.

  In order to solve the above problem, according to another aspect of the present invention, an input display unit for inputting data by an operating tool, a trail information acquisition unit for acquiring trail information at the time of data input, and the trail information An operator identification determination unit that determines a data input operator based on the information, the trail information includes information related to an input standby state, information related to a position of the operation tool, and information related to an input operation performed by the operation tool. There is provided an operator identification system including at least one, and the information on the input standby state includes at least information on an elapsed time in the input standby state.

  In order to solve the above problem, according to another aspect of the present invention, the input display unit acquires data input by the operating tool, and the trail information acquisition unit acquires the trail information at the time of data input. The operator identification determination unit performs a data input operator determination based on the trail information, and the trail information includes information regarding an input standby state, information regarding a position of the operation body, and an operation body. And an information regarding an input operation, and the information regarding the input standby state includes at least information regarding an elapsed time in the input standby state.

  In order to solve the above-described problem, according to another aspect of the present invention, there is provided a program for causing a computer to function as an operator identification method, wherein an input display unit stores data input by an operating tool. The trail information acquisition unit acquires the trail information at the time of data input, the operator identification determination unit determines the data input operator based on the trail information, and the trail information is input standby Information on a state, information on a position of the operating body, and information on an input operation by the operating body, and the information on the input standby state includes at least information on an elapsed time in the input standby state There is provided a program for causing a computer to implement a control function including it.

  As described above, according to the present invention, the operator can be identified more accurately.

It is a functional block diagram showing the example of a structure of the operator identification system which concerns on one Embodiment of this invention. It is a functional block diagram for demonstrating the structural example of the customer operation terminal in FIG. It is a functional block diagram for demonstrating the structural example of the management server in FIG. It is a functional block diagram for demonstrating the structural example of the administrator terminal in FIG. It is explanatory drawing showing the state of the electronic pen and liquid crystal tablet in one Embodiment of this invention. It is explanatory drawing showing the state of the electronic pen and liquid crystal tablet in one Embodiment of this invention. It is explanatory drawing showing the state of the electronic pen and liquid crystal tablet in one Embodiment of this invention. It is explanatory drawing showing the example of a display of the data input screen of the input display part of a customer operation terminal. It is a flowchart showing the operator identification method which concerns on one Embodiment of this invention. It is a block diagram showing the hardware structural example of the information processing apparatus which concerns on one Embodiment of this invention.

  Exemplary embodiments of the present invention will be described below in detail with reference to the accompanying drawings. In addition, in this specification and drawing, about the component which has the substantially same function structure, duplication description is abbreviate | omitted by attaching | subjecting the same code | symbol.

  First, a schematic configuration of an information operator identification system according to an embodiment of the present invention will be described with reference to FIG. FIG. 1 is a functional block diagram illustrating a configuration example of an operator identification system according to an embodiment of the present invention. Here, in the following description, operator identification refers to determining whether an abnormality has occurred during data input by the operator. Moreover, the abnormality mentioned here includes, for example, the possibility that an illegal input has been performed, the possibility that the operator has been changed, or the possibility that the operator may be confused because the input method cannot be grasped. And Further, in the present embodiment, the time of data input refers to the time when the data input mode in which data can be input is continued, and no data is actually input in the state at the time of data input. A state may be included. The data input mode will be described later in detail with reference to FIG.

  Referring to FIG. 1, the operator identification system according to the present embodiment includes a customer operation terminal 10, a management server 20, and an administrator terminal 30 configured to be able to communicate with each other via a network 40. . Here, the customer operation terminal 10 and the administrator terminal 30 may be installed in a store of a financial institution, for example, and the management server 20 may be installed in a server center, for example. Here, in the following description, the information processing apparatus may be a name of at least one of the customer operation terminal 10, the management server 20, and the administrator terminal 30.

  Here, in FIG. 1, only one customer operation terminal 10, one management server 20, and one administrator terminal 30 are shown, but the operator identification system according to the present embodiment is not limited to this configuration. For example, a plurality of customer operation terminals 10 and administrator terminals 30 are installed in one store, and the management server 20 manages the plurality of customer operation terminals 10 and administrator terminals 30 collectively. It may be configured. Moreover, the management server 20 may be configured to collectively manage the customer operation terminal 10 and the administrator terminal 30 installed in a plurality of stores. Further, a plurality of management servers 20 may be installed, and an arbitrary customer operation terminal 10 and an administrator terminal 30 may be assigned to each management server 20. Here, the customer operation terminal 10 and the administrator terminal 30 may have information on the device number (machine number), and the management server 20 uses the machine number to determine the customer operation terminal 10 and the administrator. It may be possible to recognize the terminals 30 individually.

  As shown in FIG. 1, the customer operation terminal 10 includes an input operation body 110, an input display unit 120, and a customer operation terminal control unit 130. The management server 20 includes a management server control unit 210, a trail information database (DB) 220, and a management server display unit 230. Further, the administrator terminal 30 includes an administrator terminal control unit 310 and an administrator terminal display unit 320. Details of the configurations of the customer operation terminal 10, the management server 20, and the administrator terminal 30 will be described later with reference to FIGS. 2, 3, and 4. FIG.

  Next, a schematic configuration of the customer operation terminal 10 will be described with reference to FIG. FIG. 2 is a functional block diagram for explaining a configuration example of the customer operation terminal in FIG.

  Referring to FIG. 2, the customer operation terminal 10 according to this embodiment includes an input operation body 110, an input display unit 120, and a customer operation terminal control unit 130.

  The input operation body 110 is a kind of pointing device used for data input, and may be, for example, an electronic pen. The input operation body 110 may include an operation body sensor unit 111, and the position information of the input operation body 110 is detected by reacting with an input sensor unit 121 of the input display unit 120 described later. .

  The input display unit 120 serves as an interface between the operator and the customer operation terminal 10. The input display unit 120 may be, for example, a liquid crystal tablet, a display equipped with a touch panel function, or the like.

  The input display unit 120 may display guidance for the operator to input data. The operator can input data by moving the input operation body 110 on the input display unit 120 along the displayed guidance. As described above, the input display unit 120 includes the input sensor unit 121, and can sense and acquire position information of the input operation body 110. The input display unit 120 further includes a handwriting coordinate acquisition display unit 122 that acquires the position information of the input operating body 110 and the movement locus of the position information as coordinate information, and displays the position information on the screen of the input display unit 120. Can be displayed.

  Here, in the present embodiment, the state at the time of data input is divided into three states of an input standby state, a sensing state, and an input state according to the relationship between the input operation body 110 and the input display unit 120. . The input standby state refers to a state in which position information of the input operation body 110 is not sensed. The sensing state refers to a state in which position information of the input operation body 110 is sensed, but data input by the input operation body 110 is not performed. The input state means a state in which position information of the input operation body 110 is sensed and data is input by the input operation body 110. The input standby state, the sensing state, and the input state will be described in detail later with reference to FIGS. 5A to 5C.

  The customer operation terminal control unit 130 performs control related to screen display and data input in the input display unit 120, and acquires various types of information at the time of data input as trail information. The customer operation terminal control unit 130 includes an operation screen control unit 131, a trail information acquisition unit 132, and a trail information transmission unit 133. Although not shown in FIG. 2, the customer operation terminal control unit 130 may naturally have a function of performing a desired financial transaction process based on input characters, numbers, symbols, and other data. .

  The operation screen control unit 131 controls screen display on the input display unit 120. That is, at the time of data input, control is performed to display a data input screen, which will be described later, or to transition to the next data input screen in accordance with the operation of the operator. The data input screen will be described later in detail with reference to FIG.

  The trail information acquisition unit 132 acquires trail information at the time of data input in the input display unit 120. The trail information acquisition unit 132 further includes an event / time acquisition holding unit 134, a sensor information holding unit 135, and a handwriting holding unit 136.

  The event / time acquisition holding unit 134 includes information about the occurrence / non-occurrence of various events at the time of data input, the time when the event occurred, the time when the event ended, the input sensor unit 121, and the handwriting coordinate acquisition display unit. Obtained from 122 and temporarily held as trail information.

  The sensor information holding unit 135 acquires, from the input sensor unit 121, information related to position information of the input operation body 110 at the time of data input, for example, information related to whether position information of the input operation body 110 is sensed, Temporarily hold as trail information.

  The handwriting holding unit 136 acquires information on the movement trajectory of the position information of the input operating body 110 at the time of data input, that is, information on the input operation by the operating body from the handwriting coordinate acquisition display unit 122, and uses it as trail information. Hold temporarily. Details of the trail information acquired by the trail information acquisition unit 132 will be described later in detail with reference to FIGS. 5A to 5C.

  The trail information transmission unit 133 receives the trail information from the trail information acquisition unit 132 and transmits it to the management server 20. Here, the timing at which the trail information transmission unit 133 transmits the trail information to the management server 20 may be every time an event occurs or every predetermined time. Moreover, the trail information transmission part 133 may transmit the information regarding the machine number of the customer operation terminal 10, and the information regarding the transaction serial number for identifying each financial transaction process simultaneously with the trail information.

  Next, a schematic configuration of the management server 20 will be described with reference to FIG. FIG. 3 is a functional block diagram for explaining a configuration example of the management server 20 in FIG.

  Referring to FIG. 3, the management server 20 according to the present embodiment includes a management server control unit 210, a trail information DB 220, and a management server display unit 230.

  The management server control unit 210 manages the trail information received from the customer operation terminal 10 and identifies the operator based on the trail information. In addition, the management server control unit 210 controls display on the management server display unit 230. The trail information DB 220 stores the trail information received from the customer operation terminal 10 in association with the information regarding the machine number of the customer operation terminal 10 and the information regarding the transaction serial number received simultaneously. In addition, the management server display unit 230 is configured with a display, for example, and displays information necessary for processing performed in the management server 20.

  The management server control unit 210 further includes a trail information reception unit 211, a trail information storage unit 212, a trail information management unit 213, an operator identification determination unit 214, and an operator confirmation instruction unit 215.

  The trail information receiving unit 211 receives and aggregates the trail information transmitted from the trail information transmitting unit 133. The trail information receiving unit 211 transmits the collected and managed trail information to the trail information storage unit 212.

  The trail information storage unit 212 stores the trail information aggregated by the trail information reception unit 211 in the trail information DB 220. Further, the trail information storage unit 212 may transmit the aggregated trail information to the trail information management unit 213. Here, as described above, since the trail information is transmitted, for example, at every event occurrence or at a predetermined time, for example, the trail information is aggregated by the trail information receiving unit 211 and the trail information storage unit 212. And management and storage in the trail information DB 220 may be performed each time the trail information is transmitted.

  The trail information management unit 213 manages the received trail information or the trail information stored in the trail information DB. For example, based on the received trail information or the trail information stored in the trail information DB, the trail information management unit 213 has acquired the trail information in the input standby state, the sensing state, or the input state. It can be judged and managed. Here, the management includes an operation for processing the trail information into a format used as a reference for operator identification. For example, the trail information management unit 213 may perform a process of calculating a time during which the event has continued based on information regarding the occurrence time of a certain event included in the trail information. The trail information management unit 213 can store the information processed in this way in the trail information DB 220. The function of the trail information management unit 213 will be described in detail later with reference to FIGS. 5A to 5C.

  Based on the trail information stored in the trail information DB 220, the operator identification determination unit 214 determines whether or not an abnormality has occurred during data input in a series of transaction processes, that is, the possibility that an illegal input has been made, It is determined whether there is a possibility that the operator has made a change, or the operator may be confused because the input method cannot be grasped. Specific determination criteria will be described later with reference to FIG. The operator identification determination unit 214 transmits the determination result to the operator confirmation instruction unit 215.

  The operator confirmation instruction unit 215 transmits a warning (alarm) to the administrator terminal 30 when the operator identification determination unit 214 determines that an abnormality has occurred during data input. In addition, the operator confirmation instruction unit 215 may transmit an alarm to the manager terminal 30 and also transmit a signal to the customer operation terminal 10 to issue an instruction to forcibly stop the data input operation. Then, control may be performed so that the content of the alarm is displayed on the management server display unit 230. Here, as information transmitted as an alarm, for example, the trail information used as a basis for the determination by the operator identification determination unit 214, the machine number of the customer operation terminal from which the trail information was acquired, and the trail information are acquired. It may be a transaction serial number of the processed transaction.

  Next, a schematic configuration of the administrator terminal 30 will be described with reference to FIG. FIG. 4 is a functional block diagram for explaining a configuration example of the administrator terminal 30 in FIG.

  Referring to FIG. 4, the administrator terminal 30 according to the present embodiment includes an administrator terminal control unit 310 and an administrator terminal display unit 320. The administrator terminal control unit 310 performs control for notifying the administrator of an alarm based on the alarm transmitted from the management server 20 indicating that an abnormality has occurred during data input. The administrator terminal display unit 320 includes, for example, a display, and displays the contents of the alarm under the control of the administrator terminal control unit 310.

  The administrator terminal control unit 310 further includes an operator confirmation instruction receiving unit 311 and a message display control unit 312. The administrator terminal display unit 320 further includes a message display unit 321.

  The operator confirmation instruction receiving unit 311 receives the alarm transmitted from the operator confirmation instruction unit 215 to the effect that an abnormality has occurred during data input, and transmits the content of the alarm to the message display control unit 312. The message display control unit 312 controls the message display unit 321 to display the content of the alarm transmitted from the operator confirmation instruction receiving unit 311 on the administrator terminal display unit 320. Further, the message display unit 321 may display a message for calling attention together with the content of the alarm. The administrator confirms the data input status at the customer operation terminal 10 in which the problem has occurred, based on the content of the alarm displayed on the administrator terminal display unit 320 or a message, or at the customer operation terminal 10 It is possible to give an instruction to forcibly stop the data input operation and take appropriate measures.

  As described above, examples of the functions of the customer operation terminal 10, the management server 20, and the administrator terminal 30 according to the present embodiment, particularly, the functions of the customer operation terminal control unit 130, the management server control unit 210, and the administrator terminal control unit 310. An example is shown in detail. Each component described above may be configured using a general-purpose member or circuit, or may be configured by hardware specialized for the function of each component. Further, for the customer operation terminal control unit 130, the management server control unit 210, and the administrator terminal control unit 310, a CPU (Central Processing Unit) or the like may perform all the functions of each component. Therefore, it is possible to appropriately change the configuration to be used according to the technical level at the time of carrying out the present embodiment.

  As described above, according to the operator identification system according to an embodiment of the present invention, when an operator inputs data using the input operation unit 110 on the input display unit 120, the data input is performed. It is possible to manage trail information for detecting and identifying the possibility of occurrence of abnormalities at times, for example, the possibility of changes made by the operator, and based on the trail information, And the operator can be notified to the administrator. Here, the input display unit 120 may be a liquid crystal tablet, for example, and the input operation body 110 may be an electronic pen, for example.

  Next, an input standby state, a sensing state, and an input state, which are states at the time of data input, will be described with reference to FIGS. 5A, 5B, and 5C. Also, the trail information acquired in each state will be described together.

  The tables described in FIGS. 5A to 5C illustrate examples of trail information managed by the trail information management unit 213 in the input standby state, the sensing state, and the input state. The trail information includes, for example, event occurrence time, information related to the position information of the input operation tool 110, and information related to input operation information by the input operation tool 110. Further, the information related to the position information of the input operation body 110 may include, for example, that the sensor is “sensing” or “non-sensing”. Here, the sensor is “sensed” means that the operating body sensor unit 111 and the input sensor unit 121 react with each other and position information of the input operating body 110 is sensed. In addition, the sensor is “non-sensing” means that the operating body sensor unit 111 and the input sensor unit 121 do not react with each other and the position information of the input operating body 110 is not detected. . Further, the information related to the input operation information by the input operation body 110 may include, for example, information related to the movement locus of the input operation body 110, that is, handwriting information. Here, the handwriting information may include information regarding the temporal change locus of the position information of the input operation tool 110.

  In addition, a cursor 127 is displayed on the screen of the input display unit 120 described in FIGS. 5A to 5C, and the operator moves the cursor 127 using the input operation body 110, so that various data are displayed. Can be entered.

  First, the input standby state will be described with reference to FIG. 5A. In the following, the case where the input operating body 110 is an electronic pen and the input display unit 120 is a liquid crystal tablet will be described as an example. FIG. 5A is a schematic diagram illustrating a relationship between the electronic pen and the liquid crystal tablet in an input standby state. Referring to FIG. 5A, the operating pen sensor unit 111 is provided at the tip of the electronic pen 110, and the input sensor unit 121 is provided on the surface of the liquid crystal tablet 120. There is sufficient space between them, and they do not react with each other. Thus, the input standby state refers to a state where position information of the electronic pen 110 is not sensed. As a specific situation in which the input standby state occurs, for example, the screen display of the liquid crystal tablet 120 transitions to a data input screen described later with reference to FIG. 6, and the operator performs data on the data input screen. A situation where input is to be started is assumed.

  The table shown in FIG. 5A shows an example of trail information managed in the input standby state. According to this table, in the input standby state, for example, occurrence of an “input screen start” event, occurrence of an “input screen end (next screen transition)” event, occurrence of a “sensor detection start” event, and “sensor detection end” The trail information management unit 213 manages the occurrence of the event, the occurrence time of each event, whether the sensor is “sensing” or “non-sensing”, and that the handwriting information is not input as the trail information.

  Specifically, the trail information management unit 213, for example, based on the fact that the sensor is “non-sensing” in the acquired trail information, the state when the trail information is acquired is the input standby state. It can be judged that there is. Furthermore, when the trail information management unit 213 determines that the state is the input standby state, the occurrence time of the “input screen start” event and the occurrence time of the “sensor detection end” event are set as the start time of the input standby state. The occurrence time of the “input screen end (next screen transition)” event and the occurrence time of the “sensor detection start” event may be managed as the end time of the input standby state. That is, it is possible to manage the time when the input standby state is started and the time when it is ended from the occurrence time of these events. Also, the trail information management unit 213 can calculate information related to the elapsed time of the input standby state from the occurrence times of these events. In the following description, the elapsed time in the input standby state is referred to as input standby time.

  Next, the sensing state will be described with reference to FIG. 5B. FIG. 5B is a schematic diagram illustrating a relationship between the electronic pen and the liquid crystal tablet in a sensing state. Here, the description of the same components, terms, etc. as those in FIG. 5A will be omitted.

  Referring to FIG. 5B, the operating body sensor unit 111 provided at the tip of the electronic pen 110 is brought close to or in contact with an input sensor unit 121 (not shown) provided on the surface of the liquid crystal tablet 120. Thus, the operating tool sensor unit 111 and the input sensor unit 121 (not shown) are in a state of reacting with each other. As a specific situation in which the sensing state occurs, for example, a situation where the electronic pen 110 is brought close to or in contact with the liquid crystal tablet 120 in order to input data is assumed.

  When the electronic pen 110 is moved in the sensing state, the cursor 127 in the screen of the liquid crystal tablet 120 moves corresponding to the movement of the electronic pen 110. However, in the sensing state, only the cursor 127 moves, and the movement locus of the cursor 127 is not displayed on the screen, and no data relating to the locus is input. That is, even if the operator moves the electronic pen 110 in a sensing state and writes some character, the character is not input as data. As described above, the sensing state refers to a state in which position information of the input operation body 110 is sensed, but data input by the input operation body 110 is not performed.

  The table described in FIG. 5B shows an example of trail information managed in the sensing state. According to this table, in the sensing state, for example, occurrence of an “input screen end (next screen transition)” event, occurrence of a “sensor sensing start” event, occurrence of a “sensor sensing end” event, “data input start” The occurrence of an event, the occurrence time of each event, that the sensor is “sensing” or “non-sensing”, and that handwriting information is not input are managed as trail information.

  Specifically, for example, the trail information management unit 213 acquires the trail information based on the fact that the sensor is “sensing” and the handwriting information is not input in the acquired trail information. It can be determined that the detected state is a sensing state. Further, when the trail information management unit 213 determines that the state is the sensing state, the occurrence time of the “input screen end (next screen transition)” event is generated with the occurrence time of the “sensor sensing start” event as the start time of the sensing state. The time, the occurrence time of the “sensor detection end” event, and the occurrence time of the “data input start” event may be managed as the end time of the sensing state. That is, it is possible to manage the time when the sensing state starts and the time when it ends based on the occurrence time of these events. Further, the trail information management unit 213 can acquire information related to the elapsed time of the sensing state from the occurrence time of these events. In the following description, the elapsed time in the sensing state is referred to as sensing time.

  Next, the input state will be described with reference to FIG. 5C. FIG. 5C is a schematic diagram illustrating a relationship between the electronic pen and the liquid crystal tablet in the input state. Here, the description of the same components, terms, and the like as those in FIGS. 5A and 5B will be omitted.

  Referring to FIG. 5C, the operating body sensor unit 111 provided at the tip of the electronic pen 110 and the input sensor unit 121 (not shown) provided on the surface of the liquid crystal tablet 120 are in a state of reacting with each other. The locus A of the movement of the tip of the pen 110 is recognized. As described above, the input state refers to a state in which position information of the input operation body 110 is sensed and data is input by the input operation body 110. As a specific situation in which the input state occurs, for example, a situation is assumed in which the operator moves the electronic pen 110 on the liquid crystal tablet 120 and inputs data.

  When the electronic pen 110 is moved in the input state, the cursor 127 in the screen of the liquid crystal tablet 120 moves in response to the movement of the electronic pen 110, and the movement locus of the cursor 127 is displayed on the screen. Data entry is performed. Therefore, by writing desired characters, numbers, and symbols on the liquid crystal tablet with an electronic pen while maintaining the input state, the characters, numbers, and symbols can be input as data. Thus, in order to input data, it is necessary to make a transition from another state to the input state. In the following description, an operation for making a transition from another state to an input state is referred to as a state transition operation. The state transition operation may be, for example, an operation of pressing the electronic pen 110 against the liquid crystal tablet 120 at a predetermined pressure or more, or a switch for the state transition operation is provided in the electronic pen 110 and the switch is turned on. It may be an action. In addition, an application may be incorporated in the electronic pen 110 and control may be performed so as to transition to the input state under an arbitrary condition.

  The table described in FIG. 5C shows an example of trail information managed in the input state. According to this table, in the input state, for example, occurrence of an “input screen end (next screen transition)” event, occurrence of a “data input start” event, occurrence of a “data input end” event, occurrence of each of the above events The time, the sensor is “sensing” or “non-sensing”, and the movement locus of the cursor 127, that is, the movement locus (handwriting information) of the tip of the electronic pen 110 are managed as trail information. Here, the “data input start” event may be, for example, that a state transition operation is performed, and the “data input end” event may be, for example, that the state transition operation is canceled.

  Specifically, for example, the trail information management unit 213 determines that the state when the trail information is acquired is the input state based on the input of the handwriting information among the acquired trail information. Judgment can be made. Further, when the trail information management unit 213 determines that the state is the input state, among these pieces of trail information, the occurrence time of the “data input start” event is set as the start time of the input state, and the “input screen end (next) “Screen transition)” event occurrence time and “data input end” event occurrence time may be managed as the end time of the input state. That is, the time when the input state is started and the time when it is ended can be managed from the occurrence time of these events. Also, the trail information management unit 213 can acquire information related to the elapsed time of the input state from the occurrence time of these events. In the following description, the elapsed time in the input state is referred to as input time.

  In addition, the trail information management unit 213 can manage, as “handwriting information”, information related to coordinates on the liquid crystal tablet 120 on which data is input, along with geometric information such as input characters, numbers, and symbols. it can. As will be described later with reference to FIG. 6, an area in which each data input is performed may be specified on the liquid crystal tablet 120, and thus information on the coordinates on which data input is performed on the liquid crystal tablet 120 is managed. By doing so, it is also possible to manage information regarding which item data has been input.

  The input standby state, the sensing state, the input state, and the trail information managed in each state have been described above with reference to FIGS. In this way, by managing the trail information in the input standby state, the sensing state, and the input state, only the trail information in a state where the data is actually input using the electronic pen 110 (input state) is obtained. Instead of managing, the trail information can be managed even in a state where no data is input (detected state and input state).

  Moreover, the trail information acquired at the time of data input is not limited to the above content. For example, an identifier (ID) for individual identification is attached to the electronic pen 110, and this ID is managed to determine whether or not a series of data input is performed by the same electronic pen 110. It may be.

  In the above, specific data input states have been described using the case of using an electronic pen and a liquid crystal tablet as an example. Here, the data input method in the present embodiment is not limited to the above example. For example, the input operation body 110 may be a mouse. When the input operation body 110 is a mouse, the state transition operation may be an operation of pressing the left button of the mouse, for example. The operator moves the cursor to move the cursor to a desired position on the screen, that is, a position where data entry is started, and then moves the mouse while holding down the left button of the mouse, for example, to move letters, numbers, Data such as symbols can be input.

  Further, the input operation body 110 may be a finger. When the input operation body 110 is a finger, for example, a state where the finger and the input display unit 120 are sufficiently separated from each other is set as an input standby state, and the finger is brought close to the input display unit 120 within a predetermined distance, or Touching the input display unit 120 at a predetermined pressure or lower may be a sensing state, and touching the input display unit 120 at a predetermined pressure or higher may be an input state.

  Further, the input display unit 120 may be configured by separating the input unit and the display unit. In that case, the display unit may be, for example, a display, and the input unit may be, for example, a pen tablet or a touch pad. By moving the input operation body 110 on the input unit, the display unit The displayed cursor may be operated.

  Next, a specific operation method when data is input to the customer operation terminal 10 will be described with reference to FIG. FIG. 6 is an explanatory diagram illustrating a display example of the data input screen in the input display unit 120 of the customer operation terminal 10.

  First, an initial screen (not shown) is displayed on the input display unit 120 of the customer operation terminal 10 before the financial transaction is started. On the initial screen, for example, a button such as “to data input screen” is displayed. When the operator presses this button, financial transaction processing is started and the display on the input display unit 120 is displayed as data. Transition to the input screen. Here, in the present embodiment, a state in which a certain data input screen is displayed is referred to as “data input mode”, and “from the start of data input mode to the end” refers to the initial screen or the previous screen. The transition from the data input screen to the data input screen, and the transition from the data input screen to the next data input screen or the end screen.

  On the data input screen, the operator inputs information such as his / her name and an account number used for transaction processing. As the data input screen, for example, the content shown in FIG. 6 may be displayed on the input display unit 120. On the data input screen of the input display unit 120, for example, a message 125 that prompts the operator to input data, a name description column 126, an account number description column 128, and the like may be displayed. The operator brings the input operation body 110 close to or in contact with the input display unit 120 to make it a sensing state, then moves the input operation body 110 while keeping the sensing state, and moves the cursor 127 in the screen to the name The position is moved to a position convenient for starting writing the name in the frame of the description column 126. When the cursor 127 is moved to a desired position, a state transition operation is performed, the state is changed from the sensing state to the input state, the input operation body 110 is moved while the input state is maintained, and the name is entered in the frame. When the entry of the name is completed, the operator performs an operation such as canceling the state transition operation or moving the input operation body 110 away from the input display unit 120 to shift from the input state to the sensing state or the input standby state. . For example, a button 129 such as “go to next screen” is displayed on the data input screen of the input display unit 120. When the operator presses the button 129, the data input screen is changed to the next data input screen. Transition. Thereafter, the above-described exchange is repeated until information necessary for desired transaction processing is input. Here, in FIG. 6, the input operation body 110 is not shown so that the display of the data input screen is easy to understand. However, in actual data input, an input is made at a location corresponding to the cursor 127. The operation body 110 is present.

  Next, the flow of the operator identification method according to the present embodiment will be described with reference to FIG. FIG. 7 is a flowchart showing the operator identification method according to the present embodiment.

  Here, an embodiment will be described below in which the trail information is monitored as a unit from the start to the end of a certain data input mode. In that case, the acquisition of the trail information is started at the same time as a certain data input screen is displayed, and the trail information is continuously acquired until the transition to the next data input screen, and the operator is based on the trail information. Identification processing is performed. Accordingly, for example, the input standby state, the sensing state, or the elapsed time of the input state is not counted continuously before and after the transition of the data input screen. However, the operator identification method according to the present embodiment is not limited to this example, and even if the trail information is monitored by taking a series of data input accompanying the desired financial transaction processing as one unit. Good. In that case, the trail information is continuously acquired across the data input screen.

  Referring to FIG. 7, when monitoring of trail information is started, that is, when a certain data input screen is displayed, first, the trail information acquired by the customer operation terminal 10 is converted into the trail information receiving unit 211 of the management server 20. Receive and aggregate. Also, the trail information storage unit 212 stores the aggregated trail information in the trail information DB 220. Further, the trail information management unit 213 manages the acquired trail information (step S501). Specifically, as described above, the trail information management unit 213 has acquired the trail information in any of the input standby state, the sensing state, or the input state based on the acquired trail information. In addition, the trail information is processed into a format used as a reference for operator identification. Here, the format used as a reference for operator identification may be, for example, information such as elapsed time used in each step of operator identification determination processing (steps S503 to S517) described later.

Next, in steps S503 to S517, the process proceeds to processing for determining whether or not an abnormality has occurred during data input in the customer operation terminal 10. This process is hereinafter referred to as operator identification determination process. In the operator identification determination process, the operator identification determination unit 214 matches the received trail information with the trail information already received and stored in the trail information DB 220 in advance, and the operator status is determined from the received trail information. Processing to determine is performed. Here, the trail information to be compared may be trail information processed by the trail information management unit 213.

  First, in step S503, it is determined whether the received trail information is a screen transition start event. If the received trail information is a screen transition start event, it is determined that the operator has just started the operation, and the process returns to step S501 to wait for reception of the next trail information. If the received trail information is not a screen transition start event, it is determined that the operator has already operated the operation screen, the monitoring of the trail information is continued, and the process proceeds to step S505.

  In step S505, it is determined whether the received trail information is obtained in the same terminal and the same transaction process as the already received trail information. If it is not acquired in the same terminal and the same transaction process, it is determined that the information is trail information acquired in a different transaction process, and the process returns to step S501 to wait for reception of the next trail information. . If they have been acquired by the same terminal and the same transaction process, it is determined that the operation in the transaction process is in progress, monitoring of trail information is continued, and the process proceeds to step S507.

  In step S507, processing is performed to determine whether an abnormality has occurred in the input standby state. In step S507, it is determined whether the input standby time is equal to or longer than a predetermined time in the received trail information. Here, the predetermined time may be, for example, 30 seconds. In a normal input operation, it is considered that data input is performed by the input operation body 110 without leaving much time after the data input screen is displayed. Therefore, when the input standby state has continued for a predetermined time or more, it is determined that the operator may have been changed or the operator may be confused because the input method cannot be grasped, The operator confirmation instructing unit 215 proceeds to a process of notifying the administrator (step S519). On the other hand, if the input standby state has not continued for a predetermined time or longer, it is determined that the operation in the transaction process is proceeding normally, the monitoring of the trail information is continued, and the process proceeds to step S509. Here, in this embodiment, the threshold for operator identification based on the elapsed time in the input standby state is set to 30 seconds, but the criteria for determining whether an abnormality has occurred in the input standby state is limited to this example. Not. The criterion for determining whether an abnormality has occurred in the input standby state may be settable in a table in the operator identification system, and the threshold value and determination criterion are already registered in the trail information DB 220. It may be set as appropriate based on information such as event occurrence time included in the trail information.

  In step S509, processing for determining whether an abnormality has occurred in the sensing state is performed. In step S509, it is determined whether the sensing time is not less than a predetermined time in the received trail information. Here, the predetermined time may be, for example, 15 seconds. In a normal input operation, data input is performed without much time after the input operation body 110 is sensed, that is, after the input operation body 110 is brought close to or in contact with the input display unit 120. It is thought that. Therefore, if the sensing state continues for a predetermined time or more, it is determined that the operator may have changed or that the operator may be confused because the input method cannot be grasped. The person confirmation instructing unit 215 proceeds to a process of notifying the administrator (step S519). On the other hand, if the sensing state does not continue for a predetermined time or longer, it is determined that the operation in the transaction process is proceeding normally, the monitoring of the trail information is continued, and the process proceeds to step S511. Here, in this embodiment, the threshold value for operator identification based on the elapsed time of the sensing state is set to 15 seconds, but the criteria for determining whether an abnormality has occurred in the sensing state is not limited to this example. The criterion for determining whether an abnormality has occurred in the sensing state may be set in a table or the like in the operator identification system, and the threshold value and the determination criterion are already registered in the trail information DB 220. It may be set as appropriate based on information such as the event occurrence time included in the trail information.

  In step S511, step S513, and step S515, processing for determining whether an abnormality has occurred in the input state is performed. In step S511, it is determined whether or not the same input item is described a plurality of times for the handwriting information in the input state in the received trail information. In a normal input operation, it is unlikely that an operation in which the same input item is described multiple times is performed. Therefore, if the same input item is described more than once, the possibility that an illegal input has been made, the operator may have been changed, or the operator may be confused because the input method cannot be understood Therefore, the operator confirmation instructing unit 215 proceeds to a process of notifying the administrator (step S519). On the other hand, if the same input item is not described a plurality of times, it is determined that the operation in the transaction process is proceeding normally, monitoring of the trail information is continued, and the process proceeds to step S513. In addition, when correcting an item once entered, it may be possible to describe the same input item multiple times. In that case, whether an error has occurred by using an operation such as pressing the correction button. Since it can be distinguished from the determination process, it is not illustrated in this embodiment.

  In step S513, if there is information about the same characters, numbers, symbols, etc. as the received handwriting information in the trail information already acquired in the same transaction already stored in the trail information DB 220, the geometrical relationship between the two is determined. Compare specific shapes. The handwriting information regarding the same characters, numbers, symbols and the like input by the same operator is considered to have a geometrically similar shape. Therefore, if the geometric shape is greatly different between the received handwriting information and the handwriting information of the trail information already stored in the trail information DB 220, the operator confirmation instruction unit 215 has changed the operator. When it is determined that there is a possibility, the operator confirmation instruction unit 215 proceeds to a process of notifying the administrator (step S519). On the other hand, if both geometric shapes are substantially the same, it is determined that the operation in the transaction process is proceeding normally, the monitoring of the trail information is continued, and the process proceeds to step S515. Here, whether or not the geometric shapes are the same is determined, for example, by superimposing the handwriting information of both to be compared, digitizing the degree of overlap, and comparing the calculated degree of overlap with a preset threshold value. It may be done. In that case, the threshold value may be appropriately set based on trail information or the like in a transaction process performed before the transaction process.

  In step S515, it is determined whether or not the total value of the input time is equal to or longer than a predetermined time in the received trail information. Here, the predetermined time may be, for example, 30 seconds. In a normal input operation, it is unlikely that an extremely long time is required, for example, when entering one's name. Therefore, when the total value of the elapsed time in the input state is equal to or longer than a predetermined time, there is a possibility that the operator has been changed or the operator may be confused because the input method cannot be grasped. The operator confirmation instructing unit 215 proceeds to a process of notifying the administrator (step S519). On the other hand, when the total value of the elapsed time in the input state is less than the predetermined time, it is determined that the operation in the transaction process is proceeding normally, and the monitoring of the trail information is continued, and the process proceeds to step S517. . Here, in this embodiment, the threshold for operator identification based on the total elapsed time in the input state is set to 30 seconds, but the criterion for determining whether an abnormality has occurred in the input state is this example. It is not limited to. For example, as shown in FIG. 6, the data input screen may have a plurality of input items on one screen, and how much time is required for data input depends on the configuration of the data input screen. Accordingly, thresholds and determination criteria for determining whether an abnormality has occurred in the input state include information such as event occurrence time included in the trail information already registered in the trail information DB 220, and the data input screen. It may be set as appropriate based on the configuration and the like.

  In step S517, it is determined whether the received trail information has transitioned to a screen transition end event, that is, the next data input screen. If the received trail information is not a screen transition end event, it is determined that data input through the same input screen is continued, and the process returns to step S501 to wait for reception of the next trail information. If the received trail information is a screen transition end event, the operator determines that the data input on the input data screen has ended, and monitoring of the trail information ends, and the next data input screen is displayed. Therefore, the next trail information monitoring process is started.

  In step S519, if it is determined in step S507, step S509, step S511, step S513, or step S515 that there is a possibility that an abnormality has occurred during data input, the operator confirmation instructing unit 215 controls the administrator. An alarm is notified to the terminal 30. Based on the alarm, the administrator can take appropriate measures such as confirming the operator or forcibly stopping data input at the customer operation terminal 10.

  The flow of the operator identification method according to the present embodiment has been described above with reference to FIG. Here, in FIG. 7, Step S507, Step S509, Step S511, Step S513, and Step S515 are described as the criteria for identifying the operator. However, the criteria for identifying the operator are those It is not limited to the example. For example, as described above, by managing the ID of the input operation body 110, whether or not a series of data input is performed by the same input operation body 110 may be used as a criterion for operator identification. Further, for example, the number of state transitions between the input standby state, the sensing state, and the input state is counted, and when the number of times exceeds a predetermined number, it is determined that there is a possibility that an abnormality has occurred during data input. You may do it. This means that the state transition between the input standby state, the sensing state, and the input state has occurred. This means that the operation of moving the input operation body 110 closer to or away from the input display unit 120 is repeatedly performed. This is because if the number of times is too large, it can be considered that an abnormality has occurred.

  Further, the trail information that is already stored in the trail information DB 220 to be compared with the received handwriting information is not limited to that acquired in the same transaction. For example, the trail information may be continuously stored in the trail information DB 220 in association with an ID for identifying the operator. By doing in this way, the trail information in the past financial transaction processing by the operator who has the same ID can be used as a comparison object.

  As described above, according to the operator identification system according to an embodiment of the present invention, the following effects can be obtained. That is, the operator is not only managing the trail information in the state where the operator operates the input operation unit 110 on the input display unit 120 and inputs data, such as handwriting information, and the operator is operating. By managing the trail information even when the customer operation terminal 10 is being operated but no data is input, the possibility that the operator has changed can be identified and determined with higher accuracy.

  In addition, by managing the trail information in each of the input standby state, the sensing state, and the input state more appropriately, not only the possibility that the operator has been changed but also the input method on the data input screen Without knowing, it is possible to identify and judge the possibility of being confused.

  Furthermore, by providing a function to notify the above judgment results to, for example, an administrator residing in a store, the administrator can take appropriate measures such as confirmation of the data input operator and administrative follow-up to the operator. It is possible to improve the accuracy of office work and customer satisfaction.

  Further, in the store manned environment, the operator's trail information can be managed without installing a camera for acquiring the operator's image, so that customer satisfaction can be further improved.

  Next, the hardware configuration of the management server 20 according to the embodiment of the present invention will be described in detail with reference to FIG. FIG. 8 is a block diagram for explaining the hardware configuration of the management server 20 according to the embodiment of the present invention.

  The management server 20 mainly includes a CPU 901, a ROM (Read Only Memory) 903, and a RAM (Random Access Memory) 905. The management server 20 further includes a bus 907, an input device 909, an output device 911, a storage device 913, a drive 915, a connection port 917, and a communication device 919.

  The CPU 901 functions as an arithmetic processing device and a control device, and controls all or a part of the operation in the management server 20 according to various programs recorded in the ROM 903, the RAM 905, the storage device 913, or the removable recording medium 921. In the present embodiment, for example, the management server control unit 210 corresponds. The ROM 903 stores programs used by the CPU 901, calculation parameters, and the like. The RAM 905 temporarily stores programs used by the CPU 901, parameters that change as appropriate during execution of the programs, and the like. These are connected to each other by a bus 907 constituted by an internal bus such as a CPU bus.

  The bus 907 is connected to an external bus such as a PCI (Peripheral Component Interconnect / Interface) bus via a bridge.

  The input device 909 is an operation unit operated by the user, such as a mouse, a keyboard, a touch panel, a button, a switch, and a lever. The input device 909 may be, for example, remote control means (so-called remote control) using infrared rays or other radio waves, or an external connection device 923 such as a PDA corresponding to the operation of the management server 20. Also good. Furthermore, the input device 909 includes, for example, an input control circuit that generates an input signal based on information input by a user using the operation unit and outputs the input signal to the CPU 901. An operator of the management server 20 can input various data and instruct processing operations to the management server 20 by operating the input device 909.

  The output device 911 is configured by a device that can notify the user of the acquired information visually or audibly. Examples of such devices include CRT display devices, liquid crystal display devices, plasma display devices, EL display devices and display devices such as lamps, audio output devices such as speakers and headphones, printer devices, mobile phones, and facsimiles. In this embodiment, for example, the management server display unit 230 corresponds. The output device 911 outputs results obtained by various processes performed by the management server 20, for example. Specifically, the display device displays the results obtained by various processes performed by the management server 20 as text or images. The audio output device converts an audio signal composed of reproduced audio data, acoustic data, and the like into an analog signal and outputs the analog signal. Furthermore, the printer device prints and outputs the results obtained by the various processes performed by the management server 20 on paper.

  The storage device 913 is a data storage device configured as an example of a storage unit of the management server 20, and corresponds to, for example, the trail information DB 220 in this embodiment. The storage device 913 includes, for example, a magnetic storage device such as an HDD (Hard Disk Drive), a semiconductor storage device, an optical storage device, or a magneto-optical storage device. The storage device 913 stores programs executed by the CPU 901, various data, various data acquired from the outside, and the like.

  The drive 915 is a recording medium reader / writer, and is built in or externally attached to the management server 20. The drive 915 reads information recorded on a removable recording medium 921 such as a mounted magnetic disk, optical disk, magneto-optical disk, or semiconductor memory, and outputs the information to the RAM 905. The drive 915 can also write a record on a removable recording medium 921 such as a magnetic disk, an optical disk, a magneto-optical disk, or a semiconductor memory. The removable recording medium 921 is, for example, a CD medium, a DVD medium, a Blu-ray medium, or the like. Further, the removable recording medium 921 may be a compact flash (registered trademark) (CompactFlash: CF), a flash memory, an SD memory card (Secure Digital memory card), or the like. Further, the removable recording medium 921 may be, for example, an IC card (Integrated Circuit card) on which a non-contact type IC chip is mounted, an electronic device, or the like.

  The connection port 917 is a port for directly connecting a device to the management server 20. Examples of the connection port 917 include a USB (Universal Serial Bus) port, an IEEE 1394 port, a SCSI (Small Computer System Interface) port, and an RS-232C port. By connecting the external connection device 923 to the connection port 917, the management server 20 acquires various data directly from the external connection device 923 or provides various data to the external connection device 923.

  The communication device 919 is a communication interface configured with, for example, a communication device for connecting to the network 40. The communication device 919 is, for example, a communication card for wired or wireless LAN (Local Area Network), Bluetooth (registered trademark), or WUSB (Wireless USB). The communication device 919 may be a router for optical communication, a router for ADSL (Asymmetric Digital Subscriber Line), or a modem for various communication. The communication device 919 can transmit and receive signals and the like according to a predetermined protocol such as TCP / IP, for example, with the Internet and other communication devices. The network 40 connected to the communication device 919 is configured by a wired or wireless network, and may be, for example, the Internet, a home LAN, infrared communication, radio wave communication, satellite communication, or the like. The management server 20 is connected to the customer operation terminal 10 and the administrator terminal 30 via the network 40, for example.

  Heretofore, an example of the hardware configuration capable of realizing the function of the management server 20 according to the embodiment of the present invention has been shown. Each component described above may be configured using a general-purpose member, or may be configured by hardware specialized for the function of each component. Therefore, it is possible to change the hardware configuration to be used as appropriate according to the technical level at the time of carrying out this embodiment.

  In the above description, an example of the hardware configuration of the management server 20 has been described with reference to FIG. 8, but the customer operation terminal 10 and the administrator terminal 30 can also have the same hardware configuration. It is.

  For example, in the case of the customer operation terminal 10, in this embodiment, the input device 909 and the output device 911 correspond to, for example, the input display unit 120, and the CPU 901 corresponds to, for example, the customer operation terminal control unit 130.

  In the case of the administrator terminal 30, in the present embodiment, the output device 911 corresponds to, for example, the administrator terminal display unit 320, and the CPU 901 corresponds to, for example, the administrator terminal control unit 310.

  A computer program for realizing the functions of the customer operation terminal 10, the management server 20, and the administrator terminal 30 according to the present embodiment as described above can be produced and installed in a personal computer or the like. . In addition, a computer-readable recording medium storing such a computer program can be provided. The recording medium is, for example, a magnetic disk, an optical disk, a magneto-optical disk, a flash memory, or the like. Further, the above computer program may be distributed via a network, for example, without using a recording medium.

  The preferred embodiments of the present invention have been described in detail above with reference to the accompanying drawings, but the present invention is not limited to such examples. It is obvious that a person having ordinary knowledge in the technical field to which the present invention pertains can come up with various changes or modifications within the scope of the technical idea described in the claims. Of course, it is understood that these also belong to the technical scope of the present invention.

  For example, in the above embodiment, the case where the operator identification system is applied to a financial transaction performed in a financial institution has been described, but the present invention is not limited to such an example. For example, the present invention can also be applied to other transactions conducted outside financial institutions.

  Moreover, although the said embodiment demonstrated the case where an operator identification system was comprised from the customer operation terminal 10, the management server 20, and the administrator terminal 30 as shown in FIG. 1, this invention is in this example. It is not limited. If the system has the same function, the type and number of devices can be changed as appropriate. Also, the functions of the customer operation terminal 10, the management server 20, and the administrator terminal 30 described with reference to FIGS. 2 to 4 are not fixed to the respective devices, and which devices have which functions. It can be appropriately changed according to the use and configuration of the operator identification system.

DESCRIPTION OF SYMBOLS 10 Customer operation terminal 20 Management server 30 Manager terminal 40 Network 110 Input operation body 120 Input display part 130 Customer operation terminal control part 210 Management server control part 220 Trail information DB
230 management server display unit 310 administrator terminal control unit 320 administrator terminal display unit

Claims (13)

An information processing apparatus including an operator identification determination unit that identifies a data input operator based on trail information at the time of data input by an operating body,
The trail information includes information about an input standby state, information about position information of the operating body, and information about input operation information by the operating body,
The information regarding the input standby state includes at least information regarding an elapsed time in the input standby state. The information on the input standby state further includes information on a data input mode in which data can be input by the operating body, and sensing information on whether or not position information of the operating body is sensed. The information processing apparatus according to 1. The information processing apparatus according to claim 1, wherein the input standby state is a state in which position information of the operating body is not sensed. The trail information is information related to at least one of the input standby state, a detection state in which the position information of the operation body is detected, and an input state in which an input operation is performed by the operation body. The information processing apparatus according to claim 1, comprising: The trail information further includes information regarding a time during which the input standby state continues after a data input mode in which data input by the operating body is enabled is started. The information processing apparatus according to any one of the above. The trail information further includes information related to a time from the sensing state in which the position information of the operating body is sensed to an input standby state or an input state in which data is input by the operating body. The information processing apparatus according to claim 1, wherein the information processing apparatus is an information processing apparatus. The information on the input operation information by the operation body further includes information on a temporal change locus of the position information of the detected operation body in an input state in which data input is performed. The information processing apparatus according to any one of 1 to 6. The information processing apparatus according to claim 1, wherein the trail information further includes information related to an elapsed time in an input state in which data is input. The operating body is a pen-type input device,
The information processing apparatus according to claim 1, wherein the position information of the operating body is position information of a tip of the pen-type input device. 10. The customer operator confirmation instruction unit for notifying an administrator of an alarm when the operator identification determination unit determines that an abnormality has occurred during data input. The information processing apparatus according to any one of the above. An input display section in which data is input by the operating body,
A trail information acquisition unit that acquires trail information at the time of data input, and an operator identification determination unit that determines a data input operator based on the trail information;
With
The trail information includes at least one of information related to an input standby state, information related to the position of the operating tool, and information related to an input operation performed by the operating tool.
The information related to the input standby state includes at least information related to an elapsed time in the input standby state. The input display unit acquires data input by the operating tool,
The trail information acquisition unit acquires trail information at the time of data entry,
The operator identification determination unit determines the data input operator based on the trail information,
The trail information includes at least one of information related to an input standby state, information related to the position of the operating tool, and information related to an input operation performed by the operating tool.
The information relating to the input standby state includes at least information relating to an elapsed time in the input standby state. A program for causing a computer to function as an operator identification method,
The input display unit acquires data input by the operating tool,
The trail information acquisition unit acquires trail information at the time of data entry,
The operator identification determination unit determines the data input operator based on the trail information,
The trail information includes at least one of information related to an input standby state, information related to the position of the operating tool, and information related to an input operation performed by the operating tool.
The information regarding the input standby state is a program for causing a computer to realize a control function including at least information regarding the elapsed time in the input standby state.

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