JP2013017098A - Care call system and 24-hour operating care support system using the same - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a care call system capable of reporting an emergency situation of elderly or others and communicating the detail of the emergency situation, in cooperation with a system having a robust resistivity against leakage of personnel information and enabling extensive sharing of information among service providers.SOLUTION: A care call system and a 24-hour operating care support system using the same, include: a portable terminal loaned to a care service user by a service provider; and an operator terminal. The portable terminal accepts incoming call only from the operator terminal, transmits user specific information as data, and transmits an emergency situation to the operator who uses the operator terminal. Upon receiving an emergency situation, the system shows the operator previously registered information concerning the user on the basis of the user specific information so that the operator can have a conversation with the user while checking the registered information.

Description

  The present invention relates to a care call system that receives a report for consultation and support when an emergency situation occurs in a person who receives a service, and a 24-hour care support system using the care call system.

  In recent years, with the aging of the population, there is an increasing need for home-visit care for receiving care not only at a nursing home such as a nursing home but also at home. Thus, those who receive nursing care at home (hereinafter referred to as “users”) are not only in the daytime but also at night (emergency situations associated with diseases such as excretion, changing diapers, changing clothes, changing positions, and seizures). Accidents such as falls and falls). Also, an emergency such as a fall may occur when going out.

  Conventionally, as a system for coping with this kind of emergency, a terminal device that is configured by a PC (personal computer) and that is provided with a confirmation button for a care receiver to input safety information is installed in a user's home room or the like. And a center server installed at a care establishment and a mobile terminal carried by a person who provides care service (hereinafter referred to as “service provider”, for example, a care worker is an example). (See Patent Document 1). In this care support system, when the user operates the confirmation button and inputs an emergency indication, the center server sends a support request e-mail to the mobile terminal and prompts the service provider to support the care recipient. It is configured.

  However, the existing care support system such as Patent Document 1 cannot operate the confirmation button of the terminal device when an emergency occurs when the user is away from the terminal device, and the response is too late. There is a fear. The center server is equipped with a polling function that sends polling information to the terminal device every predetermined time and confirms the input status to the confirmation button. It is difficult to provide quick support.

  Therefore, recently, a user is provided with a terminal device with a GPS function, and the user presses a button that can be notified of an emergency or a notification to notify the occurrence of an emergency, or press the button and speak on a remote care call machine. ing. However, even in this case, it is difficult to convey the specific contents of the emergency because the button terminal device cannot make a call.

JP 2006-352197 A

  As a result of diligent study, the present inventor intends to solve the above-mentioned problems of the prior art, and in the event of a user emergency, the user uses the portable terminal to visit the operation center. Providing a system that can make an emergency response. At this time, the operator's mental and physical conditions, the environment in which the user is placed, assessment information, past service provision records, and the like are presented. Accordingly, it is an object of the present invention to provide a system capable of receiving a user's report for 24 hours and capable of emergency response.

As a result of intensive studies, the present inventor has found that the problem can be solved by the following, and has completed the present invention. That is, the present invention includes the following systems.
[1] A care call system comprising a mobile terminal that a service provider lends to a care service user and an operator terminal device,
The mobile terminal is limited to incoming calls to the operator terminal device, transmits user identification information as data, and transmits an occurrence of an emergency to an operator who operates the operator terminal device.
When receiving the occurrence of an emergency, based on the user identification information, the operator presents information registered in advance for the user,
Accordingly, a care call system that enables an operator to talk with a user while checking the registered information.
[2] The care call system according to [1], wherein the mobile terminal is capable of acquiring position information and transmitting the information to an operator terminal device.
[3] The care call system of [1]
A support system for providing a care service to one or a plurality of users by a plurality of service providers, wherein the support system uniquely identifies each of the plurality of service providers Means for storing an ID, a service user ID for uniquely identifying each of the one or more service users, and a means for storing data relating to each service user, the plurality of the plurality of users accessing via a communication line Cooperating with a system that allows each service provider to share nursing care data for multiple service providers, which has means for providing a browsing function for data related to service users in accordance with a predetermined access authority. The service user ID is identified from the user identification information, whereby the operator transmits the occurrence of an emergency situation. System according to [1] or [2] while viewing information about the user, it is possible to talk with the user.
[4] The system according to [3], wherein the system is constructed in a distributed manner on Internet resources.
[5] The data concerning the user is one or more data of user ID, name, address, age, gender, care insurance information, care plan information, care history information, medical related information, related institution information, and relative information. The system according to any one of [1] to [4], including:
[6] The system according to any one of [1] to [5], wherein access to the system is possible from a personal computer or a portable terminal via a cloud computing system.
[7] A 24-hour care support system using the system according to any one of [1] to [6].

  According to the present invention, when an emergency such as anxiety, excretion, diaper exchange, falls / falls, sudden change in physical condition occurs, the user presses the notification device button on the mobile terminal, , It is possible to report the details of the emergency situation to the operator. At the same time, it is also possible to transmit an emergency and user location information. In addition, this system is preferably linked with a care support system using a cloud computing system, and the user's mental and physical conditions, the environment where the user is placed, basic information, assessment information, past report records, The operator can quickly check the service provision record on the personal computer. The operator can respond appropriately to the user based on the information. When necessary, caregivers are dispatched to the user's home to support independence so that the user can live with peace of mind at home. In addition, information such as user excretion, health condition, vital check based on doctor's instructions and information such as service provision execution records, etc. using cloud computing system, doctor, nurse, care support specialist, insurance It is possible to browse social resources such as users and specific necessary information, and to receive appropriate medical care and care when users need them. It is a system that allows users to continue living in their homes with peace of mind, even if they are living alone (including living alone in Japan or China) or elderly households.

Hereinafter, embodiments of the present invention will be described in more detail.
The care call system of the present invention includes a mobile terminal that a service provider lends to a care service user, and an operator terminal device.

  When the user operates the loaned portable terminal (preferably pressing a button), a report is made to the operator terminal device and user identification information is transmitted as data. At the time of reception, the operator terminal device presents information registered in advance for the user to the operator based on the user specifying information.

  Specifically, the care call system of the present invention has a database in which various data is registered for the user or is linked to such a database, and based on the user identification information at the time of the incoming call The user information in the database is retrieved and presented to the operator.

  This system is preferably linked to a care support system that uses a cloud computing system, thereby allowing the operator terminal device to display user information. Such a care support system will be described later. Here, the “care support system using a cloud computing system” means that the system is constructed in a distributed manner on Internet resources.

  The users are mainly assumed to be middle-severe elderly who need nursing care, but they can also be used alone, elderly households, mild elderly requiring nursing care, and elderly people who need assistance / independence.

  The portable terminal includes at least a communication unit that transmits and receives data, a transmission unit and a reception unit that enable voice calls, and preferably a position information generation unit that detects a location and generates position information, and an operation unit.

  User specifying information is transmitted by a communication unit that transmits and receives data. The user identification information may be a telephone number or other code string that identifies the user. The position information generation unit that detects the location and generates the position information may be of any form, but is basically based on the GPS (Global Positioning System) function or the positional relationship with the mobile phone base station. It is preferable to have a device that generates position information. The position information is transmitted to the operator terminal by the data communication unit.

  The operation unit may have numeric keys as in a normal telephone, but it is preferable to use a minimum number of buttons, for example, an emergency signal button and a conversation button, and have both functions of an emergency signal button and a conversation button. Only buttons are acceptable. The emergency signal button is pressed by the service user when an emergency situation occurs in the service user, and is arranged at a conspicuous position on the casing of the mobile terminal. Examples of emergencies include deterioration of physical condition such as sudden illness and injury, occurrence of incidents and accidents, and unknown self-position and return home (lost child). If the numeric key is not included, the destination is set to the operator terminal device.

  Or in combination with devices that measure the physical condition of the service user (excretion, defecation, blood pressure, breathing, pulse, body temperature, other blood components, etc.), and if an abnormality is found in these devices, an emergency signal is automatically generated May be transmitted to the operator terminal device, or the operator may be able to communicate with the holder of the portable terminal from the operator terminal device.

  The mobile terminal may include a display device as a display unit and an alarm unit. The display device is composed of a liquid crystal panel or the like, and can display position information in addition to normal time display, and can also be used to display voice characters when, for example, the user has a hearing impairment. The alarm unit can emit a warning sound from a speaker, for example. As a result, even when the service user is unable to move, it is possible to notify the passerby or the like of the abnormal situation and to request assistance by the call function.

  This portable terminal can be configured using a commercially available portable terminal provided with an emergency notification function for use by children and the elderly. For example, “Mimamori Keitai” provided by Softbank Mobile Corp. “SoftBank005Z” or the like can be used, but of course, a mobile phone or the like to be released in the future may be used.

  The operator terminal device is installed in a system center facility, a nursing care establishment, or the like, and is always connected to the Internet through an optical fiber line or the like. It also has a telephone function that enables conversation with a mobile terminal. The telephone function is not particularly limited, but basically it is preferably compatible with VoIP, and the transmitter and receiver that can perform a voice call are devices including general D / A and A / D converters. It is. Note that VoIP is a technology for compressing voice that enables an IP phone or the like by various encoding methods and converting it into a packet and then transmitting the packet in real time on an IP (Internet Protocol) network. It becomes possible. The details are known to those skilled in the art, and in the present invention, VoIP includes not only the present technology at present but also equivalent technologies that will be developed in the future.

  Here, access to the system is possible from a mobile terminal via a cloud computing system. That is, when accessing an operator terminal device from a mobile terminal, the call from the mobile terminal is made to a certain number, but the number is read through the cloud computing system, and the actual number depends on the situation and time. The access destination can be changed. Thereby, even in the event of a disaster or failure of the operator terminal device, it is possible to receive power in an emergency situation at another operator terminal device. Further, by receiving power at an operator terminal device in the center facility of the system during the daytime and receiving power at another place (may be outside the country) at night, a 24-hour care support system described later can be constructed. Note that the number reading through the cloud computing system mentioned here can be realized by, for example, a cloud type IP telephone system.

  In the operator terminal device, the operator can preferably use a care support system in which information on all service users in charge of the system center is stored. This care support system will be described later.

  Further, the operator terminal device has a transmission / reception function necessary for conversation, and can be set using a general telephone line or a mobile phone as an extension. A display device as a display unit and an alarm unit are included. The display device is composed of a liquid crystal panel or the like, and displays information related to the service user on the display device in response to the reception of an emergency signal to give an alarm. In addition to displaying information on the display device, the alarm unit may emit a warning sound from a speaker.

  Further, the operator terminal device has an input unit composed of a keyboard and a mouse, a storage unit formed in a predetermined area of the hard disk, and a printer as an output unit. In response to the alarm by the alarm unit, the contents of the countermeasure taken by the operator are input to the input unit. The contents of countermeasures include confirmation by telephone, safety confirmation by visit, and request for dispatch of ambulance. The contents of these countermeasures can be selected and input from the pull-down menu displayed on the display device with the mouse. Or you may input the content of a countermeasure by a character input with a keyboard. The contents of these countermeasures are stored in the storage unit and accumulated as a history of countermeasures. The history of countermeasures accumulated in the storage unit can be appropriately output by a printer.

  In addition, this care call system can store a recording of a user's report, and can confirm a record of what hours, minutes, seconds, minutes, seconds, etc. Furthermore, for the management of reports, it is possible to automatically maintain records such as usage status by time of day and report content classification. In addition, when the user reports but cannot talk for some reason, the operator can also report to the user's mobile terminal.

    The care call system of the present invention is a support system in which a plurality of service providers provide a care service to one or a plurality of service users, and the support system includes each of the plurality of service providers. Means for uniquely identifying a service provider ID, means for uniquely storing each of the one or more service users, and means for storing data relating to each service user, and a communication line. For each of the plurality of service providers that have been accessed via the service provider, there is provided means for providing a browsing function for data related to the service user in accordance with a predetermined access authority. It is preferable to cooperate with a care support system that enables sharing. At this time, the service user ID is specified from the user specifying information, and using this, data corresponding to the service user ID is obtained from the above system and presented to the operator.

  Multiple service providers include all those who provide services to those seeking medical care / care, such as doctors, nurses, care support specialists, municipal employees, community comprehensive support center employees, care managers, insurers Etc. are included. The access from the service provider may be a personal computer, a portable terminal, or any other device that can display necessary information using a communication line. Here, access to the system is possible from a personal computer or a portable terminal via a cloud computing system. That is, when accessing an operator terminal device from a personal computer or a mobile terminal, the access from the personal computer or the mobile terminal is made to a certain URL or number, but the URL or number is read through the cloud computing system. Depending on the situation and time, the actual access destination can be changed. Thereby, even in the event of a disaster or failure of the operator terminal device, it is possible to receive power in an emergency situation at another operator terminal device. Note that the number reading through the cloud computing system mentioned here can be realized by, for example, a cloud type IP telephone system. The same applies to access from a personal computer.

  The system can be connected to the personal computer, mobile terminal, etc. via a communication line such as the Internet, but does not have to be localized at a specific site, and is distributed to Internet resources as a cloud computing system May be built. That is, it may be physically and / or logically distributed at a plurality of sites. Here, the site has at least one IP address dynamically or statically and includes storage means such as a hard disk and a memory and / or control means such as a CPU. At least one of them may have an input / output means such as a keyboard.

  The plurality of service providers have a service provider ID that uniquely identifies each of the service providers. Among the service provider and user ID, at least the service provider ID is issued by a system different from the system enabling sharing of the care data or through a different system. For example, the service provider ID is given individually by applying to the system supervisor in advance.

  Here, the service provider ID is preferably multiplexed, and the ID recognized by the service provider is different from the ID for identifying the service provider in the system.

  When a service provider who has been given an ID in advance by the system supervisor has access to the care support system of the present invention, the care support system receives a login request signal from the terminal, and then displays a login screen on the terminal. Is displayed. When the operator performs an operation of inputting the login ID and password, the terminal sends the login ID and password to the authentication system preferably different from the care support system of the present invention via the network for authentication. receive. After authentication, the ID is preferably replaced with an in-system ID for use of the system by the authentication system or other system. These IDs are given access authority, and various browsing authorities are given to the IDs permitted for authentication, and a portal screen corresponding to the authority of this ID is displayed on the terminal.

  User data includes one or more of basic information such as user ID, name, address, age, gender, care insurance information, care plan information, care history information, medical related information, related institution information, and relative information. Data.

  In the long-term care insurance information, the insured number, the long-term care required certification category indicating the level of long-term care required, the certification effective start date when this certification required for long-term care is certified, and the certification valid end when the certification for this long-term care certification category has been released This includes information such as establishments that provide nursing care services to daily users and care managers in charge.

  Care plan information and care history information include care plan items, visiting care information, outpatient care information, outpatient rehabilitation information, visiting nursing information, care service provision date and time, service type, service items, reporting information, assessment information, and service charge Conference information is included. Here, the service type code is a code that uniquely identifies the type of care service determined by the Ministry of Health, Labor and Welfare, and the service item code also uniquely identifies the specific content of the care service specified by the Ministry of Health, Labor and Welfare. It is a code to identify.

  The medical-related information includes information such as morbidity history, treatment history, doctor in charge, and contact information such as telephone / fax / mail.

  Related organization information includes visiting nursing station, regional comprehensive support center, other service providing establishments, attribute information of this establishment, users of staff belonging to this establishment, service type indicating service type, zip code, etc. Staff information includes the affiliated office, employee number, and job category indicating the job type of the staff.

  However, the above is only an example, and it may include information related to requesting a disabled person, information related to guardianship, and the like.

  Further, the support system of the present invention may provide certain statistical processing and data processing functions. For example, care insurance information related to the selected user is extracted from the care service implementation record, and based on the extracted care insurance information, a statistical analysis of the care service for the staff user is performed. May be displayed. For example, the care insurance information including the establishment number corresponding to the selected staff name and the care manager in charge is extracted from the care service implementation record, and the start date and time and the end date and time included in the extracted care insurance information are required. Based on the nursing care certification category, the improvement rate indicating the improvement level of the user and the user classification indicating the number of people for each certification of nursing care certification are calculated, and the calculated improvement rate and user classification are displayed on the terminal. Let

  In the support system of the present invention, various document creation support can also be performed. For example, the plan document creation menu screen corresponding to the service provider is displayed, and the operator can select the home care plan, night-response home care plan, and outpatient care plan, and the plan document creation support process allows the operator to An analysis is performed based on the selected assessment item, and based on the analysis result, a home care plan, a night-response home care plan, and a place care plan can be used as the basis for creation. The same applies to the provision of information on the creation of care plans.

  The information registration process in the care support system of the present invention is not performed by an individual service provider but by an operator under the supervision of the system manager. When the operator selects the care information input, the terminal transmits a signal requesting care information input to the care support system via the network. The care information registration unit of the care support system displays a care information item selection screen for displaying a list of care information items of the service user on the terminal when a signal requesting the user ID and care information input is supplied. . When any one or more care information items are selected from the care information item selection screen displayed on the terminal by the operation of the operator, the terminal displays the care information input screen of the selected care information item. A request signal for requesting is transmitted to the care support system via the network. And the care information registration part which received the request signal which requests | requires the display of a care information input screen displays the care information input screen corresponding to a user on a terminal.

  Here, the input screen may be in a form format, or may be in a display format suitable for the input item. When the information is input from the care information input screen by the operation of the operator, the care information registration unit determines whether or not the information is newly created based on the input content.

  When it is determined that the information is newly created, the care information registration unit generates a care information table corresponding to the newly selected care information item based on the care information input by the operator. The care information table is stored in the care information storage unit. On the other hand, when it determines with it not being new creation, a care information registration part updates the applicable care information table memorize | stored in the care information storage part based on the care information input by the operator. As mentioned above, the care information registration part of the care support system which is one Embodiment of this invention can add, change, and delete the care information regarding a user by performing care information input processing.

ADVANTAGE OF THE INVENTION According to this invention, the anxiety which was a problem in the care of elderly people, and the response | compatibility in emergency can be performed more finely. In addition, by making an operator resident, a 24-hour care support system can be obtained using the above system. In this case, the operator terminal device of the 24-hour care support system may be always provided in the same place. For example, the operator terminal device in the center facility of the system receives power during the daytime, and is separated at night time. It may be changed according to time so as to receive power at a location (may be outside the country).

Claims (7)

A care call system comprising a mobile terminal that a service provider lends to a care service user and an operator terminal device,
The mobile terminal is limited to incoming calls to the operator terminal device, transmits user identification information as data, and transmits an occurrence of an emergency to an operator who operates the operator terminal device.
When receiving the occurrence of an emergency, based on the user identification information, the operator presents information registered in advance for the user,
Accordingly, a care call system that enables an operator to talk with a user while checking the registered information. The care call system according to claim 1, wherein the portable terminal is capable of acquiring position information and transmitting the information to an operator terminal device. Care call system
A support system for providing a care service to one or a plurality of users by a plurality of service providers, wherein the support system uniquely identifies each of the plurality of service providers Means for storing an ID, a service user ID for uniquely identifying each of the one or more service users, and a means for storing data relating to each service user, the plurality of the plurality of users accessing via a communication line Cooperating with a system that allows each service provider to share nursing care data for multiple service providers, which has means for providing a browsing function for data related to service users in accordance with a predetermined access authority. The service user ID is identified from the user identification information, whereby the operator transmits the occurrence of an emergency situation. It was while viewing information about the user, the system according to claim 1 or 2 are possible conversation with the user. The system according to claim 3, wherein the system is constructed in a distributed manner on Internet resources. The user-related data includes at least one data of user ID, name, address, age, gender, care insurance information, care plan information, care history information, medical related information, related institution information, and relative information. Item 5. The system according to any one of Items 1 to 4. The system according to claim 1, wherein access to the system is possible from a personal computer or a portable terminal via a cloud computing system. A 24-hour care support system using the system according to claim 1.