JP2012212266A - Image processing apparatus, network system, registration method of information for error release in image processing apparatus and registration program of information for error release - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an image processing apparatus and the like capable of, when an error that requires restoration operation by a user occurs, immediately reaching useful Web page information in which an appropriate error solution is described and quickly performing restoration processing.SOLUTION: The image processing apparatus includes: display means that is capable of displaying a Web page by a Web browser; determination means for, when an error that requires restoration operation by a user occurs, determining whether a Web page displayed on the display means by user operation is useful for releasing the error; and registration means for storing link information to a Web page determined to be useful in association with a type of the occurring error in storage means.

Description

  The present invention relates to an image processing apparatus such as an MFP (Multi Function Peripherals) which is a multifunction digital image forming apparatus equipped with a Web browser, a network system including the image processing apparatus, and a method for registering error cancellation information in the image processing apparatus And an error cancellation information registration program.

  For example, when an error requiring a return operation by a user occurs while using an image processing apparatus such as the MFP, it is common to refer to a “help” function or a manual in order to perform the return operation. However, if it is still unclear, in many cases, a web page on which a return operation is described is retrieved using a web browser as information on the Internet because of the large amount of information.

  In addition, in an image forming apparatus that acquires and displays help / guidance data from a server on the Internet that is installed on the manufacturer side in the past, in order to support an unfamiliar user searching for the desired “help”, A technique for displaying keywords stored in a help database has been proposed (for example, see Patent Document 1).

JP 2006-053856 A

  However, there are many cases where f information is flooded on the Internet and it is not possible to determine whether the hit Web page is effective in solving the error. In addition, an appropriate keyword for searching a Web page on which a solution is described cannot be set, and a useful Web page may not be found.

  In addition, although a new Web page was found, the information described in the Web page was insufficient, and thus the error could not be canceled even if the described content was operated.

  In the technique described in Patent Document 1, help / guidance data is registered in advance, and the above-described problems cannot be solved.

  The present invention has been made in view of the above circumstances, and when an error requiring a return operation by the user occurs, useful Web page information in which an appropriate error solution is described can be reached immediately, and the return process To provide an image processing apparatus capable of promptly and a network system including the image processing apparatus, and further to provide a method for registering error canceling information and a program for registering error canceling information in the image processing apparatus. To do.

The above problem is solved by the following means.
(1) Is the display means capable of displaying a web page by a web browser and whether the web page displayed on the display means by a user operation when an error requiring a return operation by the user occurs is useful for releasing the error? If the determination means for determining whether or not the storage means and the determination means determine that the Web page accessed by the user is useful for canceling the error, link information to the Web page is displayed as the error information. An image processing apparatus, comprising: a registration unit that stores the information in the storage unit in association with a type.
(2) Time measuring means for measuring the time from the start of display of the Web page to error cancellation is provided, and the determination means is used to cancel an error for a Web page when the time measured by the time measuring means is shorter than a predetermined time. 2. The image processing apparatus according to item 1, which is determined to be useful.
(3) A step number measuring unit that measures the number of operation steps from the start of display of the Web page to the error cancellation is provided, and the determination unit is configured when the number of measurement operation steps by the step number measuring unit is less than a predetermined number. 2. The image processing apparatus according to item 1, wherein the Web page is determined to be useful for error cancellation.
(4) When the determination unit determines that a plurality of Web pages are useful for each error type, the shorter the time from the Web page display start to the error cancellation, or the Web page display start error 4. The image processing apparatus according to item 2 or 3, wherein the smaller the number of operation steps until release, the more useful the operation step is.
(5) The image processing apparatus according to any one of (1) to (4), further including an access unit configured to access a Web page stored in the storage unit in association with an error type.
(6) A network system in which a plurality of image processing apparatuses and a server are connected via a network, and each of the image processing apparatuses has a display unit capable of displaying a Web page by a Web browser and a return operation by a user. When a necessary error occurs, a time measuring means for measuring the time from the start of display of the Web page displayed on the display means by the user operation to the error cancellation, and a link to the Web page displayed on the display means at the time of error cancellation Information, a measurement time measured by the time measuring means, and usefulness determination information including the type of error, transmitting means for transmitting to the server, and acquisition for acquiring information on a Web page determined to be useful by the server Means for receiving the usefulness determination information transmitted from each of the image processing apparatuses. And a determination unit that determines that the Web page when the measurement time is shorter than the predetermined time is useful for error cancellation based on the usefulness determination information from each image forming apparatus received by the reception unit. And registration means for storing in the storage means the link information to the Web page determined to be useful for error cancellation by the determination means in association with the type of error. Network system.
(7) A network system in which a plurality of image processing devices and a server are connected via a network, wherein each of the image processing devices has a display means capable of displaying a Web page by a Web browser and a return operation by a user. When a necessary error occurs, a step number measuring unit that measures the number of operation steps from the start of display of the Web page displayed on the display unit by a user operation to error cancellation, and the Web displayed on the display unit at the time of error cancellation Usefulness determination information including link information to a page, the number of measurement operation steps by the step number measurement means, and an error type is determined to be useful in the server and the transmission means for transmitting to the server. Acquisition means for acquiring Web page information, wherein the server is a storage means and each of the image processing devices. A receiving unit that receives the transmitted usefulness determination information, and a Web page when the number of measurement operation steps is less than a predetermined number based on the usefulness determination information from each image forming apparatus received by the receiving unit. Determining means useful for canceling the error, and storing the link information to the Web page determined to be useful for canceling the error by the determining means in association with the error type in the storage means A network system comprising: a registration unit for causing the network system to register;
(8) The step of displaying the web page on the display means by the web browser, and the web page displayed on the display means by the user operation when an error requiring a return operation by the user occurs is useful for canceling the error. In the determination step for determining whether or not the Web page accessed by the user is useful for canceling the error in the determination step, link information to the Web page is associated with the error type. And a registration step for storing the information in a storage unit.
(9) The step of displaying the web page on the display means by the web browser and the web page displayed on the display means by the user operation when an error that requires a return operation by the user occurs is useful for canceling the error. In the determination step for determining whether or not the Web page accessed by the user is useful for canceling the error in the determination step, link information to the Web page is associated with the error type. And a registration program for error cancellation information for causing the computer of the image processing apparatus to execute the registration step to be stored in the storage means.

  According to the invention described in item (1) above, when an error that requires a return operation by the user occurs and the user searches for a web page using a web browser, the web page is displayed on the display means. When the determination unit determines the usefulness of the Web page for error cancellation, and the Web page is determined to be useful, the registration unit stores the link information to the Web page in association with the error type in the storage unit. ·be registered.

  Therefore, when an error that requires a return operation occurs next time, the user can immediately access the registered Web page useful for error cancellation, and the error can be easily and quickly cleared. It becomes possible.

  According to the invention described in item (2) above, when an error occurs and the Web page is displayed on the display means, the time from the start of display to the cancellation of the error is measured, and the measured time is less than the predetermined time. For example, it is determined that the Web page is useful, and is associated with the error type and stored in the storage unit.

  According to the invention described in item (3) above, when an error occurs and a Web page is displayed, the number of operation steps from the start of display until error cancellation is measured (counted). If the number is less than the predetermined number, it is determined that the Web page is useful, and is stored in the storage unit in association with the error type.

  According to the invention described in (4) above, when there are a plurality of Web pages that are determined to be useful for each error type, the shorter the measurement time until the error is canceled, or the operation steps until the error is canceled The smaller the number, the more useful it will be, and it will help to quickly resolve the error.

  According to the invention described in the above item (5), it is possible to easily access a useful Web page stored in association with the error type, and it is possible to release the error more quickly.

  According to the invention described in the preceding item (6), the link information to the Web page displayed on the display means from the plurality of image processing apparatuses when the error is canceled, the measurement time from the start of displaying the Web page to the error cancellation, The usefulness determination information including the error type is transmitted to the server, and the server determines that the link information to the Web page whose measurement time is shorter than the predetermined time is useful for canceling the error, and stores it in the storage unit. Remembered. Therefore, the user of each image processing apparatus can obtain link information to a Web page useful for error cancellation from the server.

  According to the invention described in (7), the link information to the Web page displayed on the display unit from the plurality of image processing apparatuses and the measurement operation steps from the Web page display start to the error cancellation is displayed. The usefulness determination information including the number and the type of error is transmitted to the server, and the server determines that the link information to the Web page having the number of measurement operation steps smaller than the predetermined number is useful for canceling the error. Is stored in the storage means. Therefore, the user of each image processing apparatus can obtain link information to a Web page useful for error cancellation from the server.

  According to the invention described in (8) above, link information to a useful Web page is stored and registered in the storage means in association with the error type, so that the next time an error requiring a return operation occurs In addition, the user can immediately access a registered Web page useful for error cancellation, and can easily and quickly cancel the error.

  According to the invention described in item (8) above, it is possible to cause the computer of the image processing apparatus to execute the process of storing the link information to the useful Web page in the storage unit in association with the error type.

1 is a schematic configuration diagram illustrating a network system including an image forming apparatus according to an embodiment of the present invention. FIG. 2 is a block diagram illustrating an electrical configuration of an MFP as an image forming apparatus. 6 is a flowchart illustrating a Web page display and registration process corresponding to an error that has occurred in the MFP. It is an error display screen when there is no Web page registered in association with the type of error that has occurred. It is an error display screen when there is a Web page registered in association with the type of error that has occurred. It is a figure which shows the table in which the error classification and URL of the web page linked | related with it were memorize | stored. It is a figure which shows the list of URL of the web page linked | related with the error classification in order of high usefulness rank. 10 is a flowchart illustrating processing for determining the usefulness of a Web page corresponding to an error that has occurred in an MFP from the number of steps of operations performed from the start of Web page display to error cancellation. It is a figure which shows the table in which the error classification and URL of the web page linked | related with it were memorize | stored. It is a schematic block diagram of the network system which concerns on further another embodiment of this invention. It is a flowchart which shows the process of a management server.

  Embodiments of the present invention will be described below with reference to the drawings.

  FIG. 1 is a schematic configuration diagram of a network system including an image processing apparatus according to an embodiment of the present invention.

  In FIG. 1, this network system provides MFP 100, which is the above-described multifunction digital image forming apparatus as an image processing apparatus used by a user, PC 20 as a user terminal composed of a personal computer, and Web pages to MFP 100 and PC 20. The MFP 100, the PC 20, and the server 30 are connected via a network 4 such as a LAN.

  FIG. 2 is a block diagram showing an electrical configuration of the MFP 100.

  2, the MFP 100 includes a control unit 110, an operation panel unit 101, a scanner unit 102, a printer unit 103, and the like.

  The control unit 110 includes a CPU 111, a communication interface (communication I / F) unit 112, a ROM 113, a RAM 114, and a storage unit 120. The control panel 110 is connected to the operation panel unit 101, the scanner unit 102, the printer unit 103, and the like.

  The CPU 111 performs overall control of the entire operation of the MFP 100, and particularly performs the following control in this embodiment.

  That is, in addition to detecting that an error requiring a return operation by the user has occurred in the MFP 100 and the error type, for example, a URL as link information to a Web page is registered in the storage unit 120 in association with the error type. If it is registered, an operation key for linking to the Web page is displayed on an error display screen in the display unit 101B described later. If it is not registered, a search site or the like is displayed. An operation key for linking to a Web page is displayed on the error display screen. Further, the CPU 111 determines whether or not the Web page displayed on the display unit 101B is useful. If it is determined that the Web page is useful, the CPU 111 stores and registers link information to the Web page in association with the error type. However, these controls will be described later.

  The communication I / F unit 112 is a communication unit for exchanging data with an external device on the network 4.

  The ROM 113 is a memory that stores an operation program of the CPU 111 and the like.

  The RAM 114 is a memory that provides a work area when the CPU 111 operates according to the operation program.

  The storage unit 120 includes a hard disk device (HDD) 115 that stores various applications, image data, and the like, and an EEPROM (Electrically Erasable Programmable Read-Only Memory) 116.

  The hard disk device 115 stores a web browser which is software for browsing web pages. Via the web browser, web pages provided from the web server 30 are displayed on the operation panel unit 101 described later. It can be displayed on the display unit 101B.

  In addition, the EEPROM 116 of the storage unit 120 stores the type of error that occurs when the MFP 100 is in use, such as “paper jam”, that requires a user return operation, and link information to the Web page associated therewith. Are stored as a table as shown in FIG.

  In the table of FIG. 6, for example, “paper jam”, “paper empty”, “double-sided paper incompatible”, “original size detection error”, and “AMS magnification incompatible” are listed as error types.

  The operation panel unit 116 includes, for example, a key unit 101A having a start key, an input key, and the like, and a display unit 101B made of an LCD or the like and displaying various data, messages, and the like.

  The scanner unit 102 reads a document image and outputs image data.

  The printer unit 103 prints image data of a document read by the scanner unit 102, document data transmitted from the PC 20 or the like.

  FIG. 3 is a flowchart showing a Web page display and registration process corresponding to an error that has occurred in MFP 100. This process is executed by the CPU 111 operating according to an operation program recorded on a recording medium such as the ROM 113.

  In step S1, it is determined whether an error (for example, “paper jam”) has occurred in MFP 100 in use. If no error has occurred (NO in step S1), the process ends. If an error has occurred (YES in step S1), an error display screen D (D1) is displayed on the display unit 101B of the operation panel unit 101 as shown in FIG. 4 or 5 in step S2.

  FIG. 4 is a screen displayed when there is no Web page stored in the EEPROM 116 associated with the type of error that has occurred. For example, “Web browser activation” is a link key to a Web page such as a search site. ”Key 41 is displayed on the error display screen. The user can display a Web page on the display unit 101 </ b> B via the Web browser by pressing the “Web browser activation” key 41.

  On the other hand, FIG. 5 shows a screen displayed when there is a web page stored in the EEPROM 116 in association with the type of error that has occurred, and a “display useful web page” key 51 is displayed on the error display screen. Has been. The user can display a Web page associated with the error type by pressing the “display useful Web page” key 51.

  When the “Web browser activation” key 41 or the “useful Web page display” key 51 is pressed, the Web page is displayed on the display unit 101B in step S3. In step S4, an error occurs from the start of the Web page display. Start measuring time until release. When the user changes the displayed Web page, the history is recorded in, for example, the EEPROM 116 of the storage unit 120, and in step S5, acquisition of the recorded Web page display history is started.

  In step S6, it is determined whether or not the error is released. If the error is not released (NO in step S6), the process waits until the error is released. If the error is released (YES in step S6), the time measurement is terminated in step S7, and the acquisition of the web page display history is terminated in step S8.

  Next, in step S9, it is determined whether or not there is a web page display history. If there is no web page display history (NO in step S9), the process ends. If there is a Web page display history (YES in step S9), the process proceeds to step S10.

  In step S10, it is determined whether or not the measured error solution time (measurement time from the Web page display start to error cancellation) is less than a predetermined time (for example, 1 minute). If the measured error resolution time is equal to or longer than the predetermined time (NO in step S10), the displayed web page is regarded as being less useful, and the process ends. If the measured error resolution time is less than the predetermined time (YES in step S10), it is considered that the displayed web page is highly useful, and in step S11, the web page that was browsed when the error was canceled is displayed. The URL as the link information is stored and registered in the EEPROM 116 of the storage unit 120 in association with the error type as shown in FIG. If the URL of the Web page has already been registered, the registration is not performed again.

  FIG. 6 shows a table in which the error type and the URL of the Web page associated therewith are stored as described above. In this example, the usefulness of the Web page is ranked and stored in order from the one with the shortest error resolution time. Has been. For example, in the case of a “paper jam” error, the error resolution times (time seconds) are “0: 15.0”, “0: 19.0”, “0: 22.5 ".

  Thus, once registered, when the same type of error occurs next, the error screen shown in FIG. 5 is displayed. As described above, when the user presses the “display useful Web page” key 51, the error screen is displayed. A web page associated with the error type is displayed on the display screen.

  In addition, when URLs of a plurality of Web pages are registered for one error type, when the user presses the “display useful Web page” key 51, as shown in FIG. A list of URLs of Web pages associated with the error type is displayed, and the Web page is displayed when the user selects a desired URL.

  In this way, by storing and registering link information to a Web page determined to be useful in association with an error type, the user is registered when an error that requires a return operation occurs next time. It is possible to immediately access a web page useful for error cancellation, and it is possible to easily and quickly cancel the error.

  In the embodiment shown in FIG. 3, the URL that is the link information to the Web page that was browsed at the time of error cancellation is stored and registered, but the page changed from the start of Web page display to error cancellation The time may be measured every time, and the URL of the Web page with the longest display time may be stored and registered.

  In the embodiment shown in FIG. 3, the usefulness of the Web page is improved by comparing the measurement time from the start of displaying the Web page displayed when an error occurs until the error is canceled with a predetermined time. Although it is determined, the usefulness of the Web page may be determined by comparing the number of operation steps from the start of displaying the Web page until the error is canceled with a predetermined number of steps.

  FIG. 8 is a flowchart illustrating processing for determining the usefulness of a Web page corresponding to an error that has occurred in MFP 100 from the number of operation steps performed from the start of Web page display to error cancellation.

  In FIG. 8, in step S21, it is determined whether or not an error (for example, “paper jam”) has occurred in the currently used MFP 100. If no error has occurred (NO in step S21), the process ends. If an error has occurred (YES in step S21), an error display screen D (D1) is displayed on the display unit 101B of the operation panel unit 101 in step S22 as shown in FIG. 4 or FIG.

  When the “Start Web Browser” key 41 or the “Display useful Web page” key 51 is pressed on the display screen, the Web page is displayed on the display unit 101B in Step S23, and the Web page is displayed in Step S24. Measurement (counting) of the number of operation steps from the start of display until error cancellation is started.

  Here, with regard to the number of operation steps required from the start of displaying the Web page until the error is canceled, for example, “open” and “close” of the cover are determined as one step each, and a paper detection sensor on paper transport “ON” and “OFF” are determined as one step each.

  When the user changes the displayed Web page, the history is recorded in, for example, the EEPROM 116 of the storage unit 120, and in step S25, acquisition of the recorded Web page display history is started.

  In step S26, it is determined whether or not the error is released. If the error is not released (NO in step S26), the process waits until the error is released. If the error is released (YES in step S26), the measurement of the number of operation steps is terminated in step S27, and the acquisition of the web page display history is terminated in step S28.

  Next, in step S29, it is determined whether or not there is a web page display history. If there is no web page display history (NO in step S29), the process ends. If there is a Web page display history (YES in step S29), the process proceeds to step S30.

  In step S30, it is determined whether or not the measured number of operation steps is less than a predetermined number (for example, 10). If the measured number of operation steps is equal to or greater than the predetermined number (NO in step S30), the displayed web page is considered to be less useful, and the process ends. If the measured number of operation steps is less than the predetermined number (YES in step S30), it is considered that the displayed web page is highly useful, and in step S31, the web page browsed at the time of error cancellation is displayed. The URL, which is link information, is stored and registered in the EEPROM 116 of the storage unit 120 in association with the error type as shown in FIG. If the URL of the Web page has already been registered, the registration is not performed again.

  In the example of FIG. 9, the usefulness of Web pages is ranked and stored in order from the one with the smallest number of operation steps. For example, in the case of a “paper jam” error, the number of operation steps is “5”, “7”, and “9” for the top three ranks 1, 2, and 3, respectively.

  Also in this embodiment, by storing and registering link information to a Web page determined to be useful in association with an error type, when an error that requires a return operation occurs next time, the user can The registered web page useful for error cancellation can be immediately accessed, and the error can be easily and quickly cleared. When URLs of a plurality of Web pages are registered for one error type, when the user presses the “display useful Web page” key 51 on the screen of FIG. 5, as shown in FIG. The list of URLs of the Web pages associated with the error type is displayed in the descending order of rank, which is the same as the embodiment shown in FIG.

  FIG. 10 is a schematic configuration diagram of a network system according to still another embodiment of the present invention.

  This network system provides a plurality of MFPs 100 and 200 as the above-described multifunction digital image forming apparatus as an image processing apparatus used by a user, a PC 20 as a user terminal composed of a personal computer, and a Web page to the MFP 100 and the PC 20. In addition to a Web server 30 made up of a personal computer or the like, a management server 40 made up of a personal computer is provided, and these MFPs 100, 200, PC 20, and servers 30 and 40 are connected via a network 4 such as a LAN. Yes.

  In this example, the management server 40 collectively manages registration information of Web pages effective for error cancellation for each error type.

  Specifically, the management server 40 receives usefulness determination information for determining whether or not a Web page is useful for error cancellation from the plurality of MFPs 100 and 200 every time an error occurs. Based on the information, it is determined whether or not the Web page is effective for error cancellation, and link information to the Web page determined to be useful for error cancellation is associated with the error type and stored in its own storage device. Memorize and register.

  The usefulness determination information from each of the MFPs 100 and 200 includes a URL that is a link information to the Web page displayed on the display unit 101B of the MFP at the time of error cancellation, and a measurement time from the start of Web page display to error cancellation. And an error type. Instead of the measurement time from Web page display start to error cancellation, or the measurement time, the number of operation steps measured (counted) from Web page display start to error cancellation may be included.

  Based on the usability determination information from each of the MFPs 100 and 200, the management server 40 selects a Web page when the measurement time is shorter than a predetermined time or a Web page when the number of measurement operation steps is less than the predetermined number. It is determined that it is useful for canceling the error, and the URL of the Web page is stored in association with the error type.

  FIG. 11 is a flowchart showing the processing of the management server 40.

  In step S41, it is determined whether or not there is a transmission request for usefulness determination information from MFPs 100 and 200. If there is no transmission request (NO in step S41), the transmission request is awaited.

  If there is a transmission request (YES in step S41), after the usefulness determination information is received in step S42, the usefulness of the web page is determined in step S43 based on the measurement time or the number of measurement operation steps described above. In step S44, it is checked whether there is a useful Web page. If not (NO in step S44), the process ends. If there is (YES in step S44), in step S45, the URL, which is link information to the Web page, is associated with the error type and stored / registered in its own storage device.

  When an error that requires a return operation occurs, the user of each MFP 100, 200 can immediately access a Web page that is registered in the management server 40 and is useful for canceling the error. Can be released.

  In addition, the usefulness determination information from each MFP 100, 200 is collected in the management server 40, and the management server 40 determines and registers the usefulness of the Web page, so that the Web page useful for error cancellation is efficiently acquired. Can be managed.

4 Network 30 Web Server 40 Management Server 100, 200 Image Processing Device 101B Display Unit 111 CPU
120 storage unit

Claims (9)

Display means capable of displaying a web page by a web browser;
A determination unit that determines whether a Web page displayed on the display unit by a user operation is useful for releasing the error when an error that requires a return operation by the user occurs;
Storage means;
Registration means for storing link information to the Web page in the storage means in association with the type of error when the determination means determines that the Web page accessed by the user is useful for error cancellation; ,
An image processing apparatus comprising: A time measuring unit for measuring a time from the start of display of the Web page to error cancellation,
The image processing apparatus according to claim 1, wherein the determination unit determines that a Web page when the time measured by the time measurement unit is shorter than a predetermined time is useful for error cancellation. Comprising step number measuring means for measuring the number of operation steps from the start of display of the web page to error cancellation;
The image processing apparatus according to claim 1, wherein the determination unit determines that a Web page when the number of measurement operation steps by the step number measurement unit is smaller than a predetermined number is useful for error cancellation.   When the determination unit determines that a plurality of Web pages are useful for each error type, the shorter the time from the Web page display start to the error cancellation, or the Web page display start to the error cancellation. The image processing apparatus according to claim 2, wherein a smaller number of operation steps is determined to be more useful.   The image processing apparatus according to claim 1, further comprising an access unit configured to access a Web page stored in the storage unit in association with an error type. A network system in which a plurality of image processing devices and servers are connected via a network,
Each of the image processing devices
Display means capable of displaying a web page by a web browser;
Time measuring means for measuring the time from the start of display of the web page displayed on the display means by the user operation to the error cancellation when an error occurs that requires a return operation by the user;
Transmission means for transmitting usefulness determination information including link information to the Web page displayed on the display means at the time of error cancellation, measurement time by the time measurement means, and error type to the server;
Obtaining means for obtaining information of a web page determined to be useful in the server;
With
The server
Storage means;
Receiving means for receiving usability determination information transmitted from each of the image processing devices;
A determination unit that determines that the Web page when the measurement time is shorter than a predetermined time is useful for error cancellation based on the usefulness determination information from each image forming apparatus received by the reception unit;
Registration means for storing, in the storage means, link information to a Web page determined to be useful for error cancellation by the determination means in association with an error type;
A network system characterized by comprising: A network system in which a plurality of image processing devices and servers are connected via a network,
Each of the image processing devices
Display means capable of displaying a web page by a web browser;
A step number measuring means for measuring the number of operation steps from the start of display of the Web page displayed on the display means by the user operation to the error cancellation when an error requiring a return operation by the user occurs;
Transmitting means for transmitting usefulness judgment information including link information to the Web page displayed on the display means at the time of error cancellation, the number of measurement operation steps by the step number measuring means, and the type of error to the server When,
Obtaining means for obtaining information of a web page determined to be useful in the server;
With
The server
Storage means;
Receiving means for receiving usability determination information transmitted from each of the image processing devices;
A determination unit that determines, based on the usefulness determination information from each image forming apparatus received by the reception unit, that a Web page when the number of measurement operation steps is less than a predetermined number is useful for error cancellation; ,
Registration means for storing, in the storage means, link information to a Web page determined to be useful for error cancellation by the determination means in association with an error type;
A network system characterized by comprising: Displaying a web page on a display means by a web browser;
A determination step of determining whether or not a Web page displayed on the display unit by a user operation is useful for canceling the error when an error requiring a return operation by the user occurs;
In the determination step, when it is determined that the Web page accessed by the user is useful for canceling the error, a registration step of storing the link information to the Web page in the storage unit in association with the error type;
A method for registering information for error cancellation in an image processing apparatus, comprising: Displaying a web page on a display means by a web browser;
A determination step of determining whether or not a Web page displayed on the display unit by a user operation is useful for canceling the error when an error requiring a return operation by the user occurs;
In the determination step, when it is determined that the Web page accessed by the user is useful for canceling the error, a registration step of storing the link information to the Web page in the storage unit in association with the error type;
Is a program for registering error cancellation information for causing the computer of the image processing apparatus to execute the above.

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