JP2012203703A - Cash processor - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a cash processor capable of improving efficiency of business while taking security into consideration.SOLUTION: A cash processor 100 by this invention is installed inside a shop of a financial institution, is capable of receiving or paying cash, and comprises: storage containers 114a-117a and 107a for storing cash; a display part 102 for displaying a processing menu for specifying processing of cash; storage parts 130 and 160 for storing the plurality of processing menus different from each other; input parts 170 and 180 for inputting situations inside the shop; and a control part 120 for selecting one of the plurality of processing menus corresponding to the situation inside the shop when processing cash and making the display part display the selected processing menu.

Description

  The present invention relates to a cash processing apparatus.

  In a store of a financial institution such as a bank, a cash machine may be provided as a cash processing device that manages the deposit and withdrawal of cash in the store. In general, the processes that can be executed by a teller on a teller machine are limited compared to the processes that can be executed by a teller person on the teller machine. Therefore, when a teller performs a process in the teller machine, it is necessary for the teller to execute the process under the management of the account manager.

  For example, the teller can withdraw cash from the deposit / withdrawal machine (or handheld) at the window to the customer, or deposit cash from the customer into the deposit / withdrawal machine (or handheld) at the window. That is, the teller can perform a so-called window service.

  However, the cashier in the cashier or the processing related to the error clearing of the cashier etc. is a task that is not handled by the teller or can directly access the cash stored in the cashier. Tellers should not run alone without In consideration of security, these processes must basically be executed under the control of the cashier.

  In this way, the processes that the teller can execute in the teller machine are limited. Further, the processing that can be executed by the teller in the teller machine also differs depending on whether or not the cashier is in charge. For example, processing that can be executed by a teller in a teller machine differs depending on whether the person in charge of telling is in the store or not.

JP 2002-24896 A JP 2003-256904 A

  However, the setting of the processing menu of the teller machine is fixed. For this reason, if the processing menu of the teller machine is limited in consideration of security, the teller may not be able to execute a desired process in the teller machine even though the person in charge of the teller is present. In this case, if there is an excess or deficiency in the cash at the deposit / withdrawal machine (or handheld) at the window, there is a risk of hindering the window service.

  On the other hand, if the processing menu of the teller machine is set widely in consideration of business efficiency, it becomes possible for the teller to execute various processes in the teller machine even though the person responsible for the teller is absent. End up. In this case, processing such as touching in-flight cash becomes possible, which is a security problem.

  Furthermore, even if the processing menu of the teller machine is limited, it becomes possible for the teller to withdraw and withdraw cash at the teller machine during the time when there is no window work such as at night or on holidays. End up. Again, this is a security issue.

  This invention is made | formed in view of the above-mentioned problem, and it aims at providing the cash processing apparatus which can improve the efficiency of work, considering security.

  A cash processing apparatus according to an embodiment of the present invention is a cash processing apparatus that is installed in a store of a financial institution and is capable of depositing or withdrawing cash. A display unit for displaying a processing menu for specifying the processing, a storage unit for storing a plurality of processing menus different from each other, an input unit for inputting the situation in the store, and the situation in the store at the time of cash processing And a control unit that selects one of the plurality of processing menus and displays the selected processing menu on the display unit.

  The first processing menu among the plurality of processing menus includes processing related to cash withdrawal from the cash processing device, cash deposit to the cash processing device, and management of the cash processing device, The second processing menu of the processing menu includes only processing related to withdrawal of cash from the cash processing device, and the input unit receives an attendance status or an attendance status of the person in charge of the cash processing device. The control unit displays the first processing menu on the display unit when the responsible person is present or attending, and displays the first processing menu when the responsible person is away or absent. Two processing menus may be displayed on the display unit.

  The control unit selects one of the plurality of processing menus according to the situation in the store and the ID information of the operator of the cash processing apparatus, and displays the selected processing menu on the display unit May be displayed.

  The input unit may be a switch for switching to any one of the plurality of processing menus.

  The input unit is an interface communicable with an employee management device for managing employee attendance at the store, and the control unit is configured to control the plurality of employees according to the attendance status of a specific employee at the store. Any one of the processing menus may be selected, and the selected processing menu may be displayed on the display unit.

  The input unit is a sensor provided at a work place of a specific employee of the store or an interface communicable with a personal computer provided at the work place, and the control unit detects or detects the sensor. The presence status of the specific employee is determined according to the on / off state of the personal computer, and one of the plurality of processing menus is selected according to the presence status of the specific employee. The selected processing menu may be displayed on the display unit.

  The cash processing apparatus further includes a timer for measuring date and time, the storage unit stores preset date and time information associated with the plurality of processing menus, and the control unit executes cash processing. One of the plurality of processing menus may be selectable based on the date and time to be performed and the date and time information.

  The first processing menu among the plurality of processing menus includes processing related to cash withdrawal from the cash processing device, cash deposit to the cash processing device, and management of the cash processing device, The second processing menu of the processing menu includes only processing related to the withdrawal of cash from the cash processing apparatus, and the third processing menu of the plurality of processing menus includes cash from the cash processing apparatus. The control unit does not include processing related to withdrawal, depositing cash into the cash processing device, and management of the cash processing device, In a predetermined time before and after the belt, when the person in charge is in the store, the first processing menu is displayed on the display unit, and when the person in charge is not in the store, The second processing menu is displayed on the display unit, and the control unit displays the third processing menu before a predetermined time before the start of the counter service and after a predetermined time has elapsed after the end of the counter service. You may display on the said display part.

  A cash processing apparatus according to another embodiment of the present invention is a cash processing apparatus that is installed in a store of a financial institution and can deposit or withdraw cash, and a storage that stores cash. A display unit for displaying a processing menu for specifying cash processing; a plurality of processing menus different from each other; a storage unit for storing preset date / time information associated with the processing menu; a timer for measuring date / time; A control unit that enables selection of any one of the plurality of processing menus based on the date and time of cash processing and the date and time information.

  The cash processing apparatus and the cash processing system according to the present invention can improve business efficiency while taking security into consideration.

The floor plan of the store of the financial institution in which the teller machine 100 which concerns on this invention was installed. The external view which shows an example of the teller machine 100. FIG. The block diagram which shows an example of the internal structure of the teller machine 100. FIG. The figure which shows the initial screen of the teller machine 100 displayed on the display part 102. FIG. The figure which shows the screen of the process menu displayed on the display part. The flowchart which shows operation | movement of the teller machine 100 by 1st Embodiment. The figure which shows the screen of the 2nd process menu displayed on the display part 102 of the teller machine 100 according to 2nd Embodiment. The figure which shows the screen of the 2nd process menu displayed on the display part 102 of the teller machine 100 according to 3rd Embodiment. The block diagram which shows the internal structure of the teller machine 100 according to 4th Embodiment. The flowchart which shows operation | movement of the teller machine 100 by 4th Embodiment.

  Embodiments according to the present invention will be described below with reference to the drawings. This embodiment does not limit the present invention.

(First embodiment)
FIG. 1 is a sketch of a store of a financial institution in which a teller machine 100 according to the present invention is installed. The teller machine 100 and the terminal device 200 installed in the teller room are connected by a communication line 300 (for example, a wireless LAN or a wired LAN).

  FIG. 2 is an external view showing an example of the teller machine 100. The teller machine 100 is arranged in a store of a financial institution such as a bank, for example, and manages the amount of cash in the store. The cashier 100 can deposit or withdraw cash as necessary. Further, an ATM (Automated Teller Machine), a counter machine, a seat 500, a sensor 510, a personal computer (PC) 520, an attendance management device 600, and a safe room are provided in the store.

  The teller machine is a deposit / withdrawal machine used when a teller exchanges cash with a customer at the teller. The sensor 510 is a human sensor disposed on the cashier's seat 500 (for example, a desk or chair). The PC 520 is a personal computer that is used by the cashier at work. The attendance / retirement management apparatus 600 is an apparatus for managing the attendance / retirement of employees in the store.

  As shown in FIG. 2, the cash machine 100 includes a bundled bill dispensing device 114 having a bundled bill dispensing port 108, a rose bill depositing / dispensing device 115 having a bill dispensing port 109 and a bill insertion port 110, and a wrapping coin. In order to withdraw a new ticket, it has a wrapping coin dispensing device 116 having a dispensing port 111, a rose coin depositing / dispensing device 117 having a coin dispensing port 112 and a coin insertion port 113, and a new ticket dispensing port 106. A new ticket dispensing device 107, a printer 105 for printing on a slip, an operation unit 104 having keys for various operations of the depositing machine, and a terminal unit 103. Further, the terminal unit 103 includes a display unit 102 for displaying various screens such as a processing menu for specifying cash processing in the store or an error, and an ID card reader for an ID card used for checking an operator's identity. 101 and a non-cash box 118. The display unit 102 can also have the function of the operation unit 104 by being a touch panel type.

  FIG. 3 is a block diagram illustrating an example of the internal configuration of the teller machine 100. The teller machine 100 further includes a control unit 120, a ROM (Read Only Memory) 130, a RAM (Random Access Memory) 140, a flexible disk drive 150, a hard disk drive 160, and an interface 170.

  The control unit 120 is configured by a CPU or the like, and controls the entire teller machine 100 according to a program stored in the ROM 130 or the hard disk drive 160. The control unit 120 has a calendar function and a clock function, and includes a timer 125 that measures the date and time.

  The ROM 130 or the hard disk drive 160 (hereinafter also referred to as the storage units 130 and 160) serving as a storage unit stores information such as various programs, inventory information, date information, and processing menus. The storage units 130 and 160 store a plurality of different processing menus. As will be described later, the control unit 120 determines which processing menu among the plurality of processing menus is to be displayed on the display unit 102 according to the situation in the store or the date and time when the processing is executed. The flexible disk drive 150 is configured so that data can be read from and written to the flexible disk. The RAM 140 serves as a program load area and a work area during program execution.

  As shown in FIG. 1, the interface 170 connects the teller machine 100 and the terminal 200 so that they can communicate with each other. The teller machine 100 may be communicably connected to the counter machine or ATM shown in FIG. Further, the cashier 100 includes a sensor 510 disposed on a cashier's seat (for example, a desk or a chair) 500, a personal computer (PC) 520 used by the cashier at work, as indicated by a broken line in FIG. Or it may be connected so that communication is also possible with the attendance management apparatus 600 which manages the attendance of the employee in a store. The sensor 510, the PC 520 or the attendance / retirement management apparatus 600 functions as an input unit for inputting the situation in the store to the teller machine 100 as will be described later.

  The bundled bill dispensing device 114, the loose bill depositing / dispensing device 115, the wrapping coin dispensing device 116, the loose coin depositing / dispensing device 117, and the new ticket dispensing device 107 are respectively stored in the storage boxes 114a to 117a and 107a for storing cash. It has. The storage 114a stores bundled bills, the storage 115a stores rose banknotes, the storage 116a stores wrapping coins, the storage 117a stores rose coins, and the storage 107a stores new tickets. Yes. Each device 115, 117 is configured to convey the cash inserted into the respective deposit ports 110, 113 to the storages 115a, 117a in accordance with an instruction input from the display unit 102 or the operation unit 104, and store the cash. It is configured. In addition, each of the devices 114 to 117 and 107 receives the cash stored in the respective storages 114a to 117a and 107a in accordance with an instruction input on the display unit 102 or the operation unit 104, and the withdrawal ports 108, 109, 111, and 112. , 106 so that the cash can be thrown out.

  FIG. 4 is a diagram showing an initial screen of the teller machine 100 displayed on the display unit 102. FIG. 5A to FIG. 5D are diagrams illustrating processing menu screens displayed on the display unit 102. FIG. 6 is a flowchart showing the operation of the teller machine 100 according to the present embodiment. The operation of the teller machine 100 will be described with reference to FIGS.

  First, on the initial screen shown in FIG. 4, the teller machine 100 waits for an operation by the operator. When the operator passes the ID card through the ID card reader 101, the ID card reader 101 reads the operator's ID information (S10). The control unit 120 compares the operator's ID information read by the ID card reader 101 with the ID information stored in the storage units 130 and 160 to identify the operator. At this time, the teller machine 100 may request the operator to input a password. In this case, the operator inputs a password using the display unit 102 or the operation unit 104. Thereby, the operator can log in to the teller machine 100 (S20).

  When the operator logs in to the teller machine 100, the control unit 120 refers to the date and time of the timer 125 and holds the date and time of login. The storage units 130 and 160 store date and time information set in advance associated with each processing menu, and the control unit 120 stores the date and time of login and the date and time information stored in the storage units 130 and 160 in advance. Compare (S22). Then, the control unit 120 determines which of the date / time information stored in the storage units 130 and 160 the login date / time belongs to, and enables selection of a processing menu associated with the date / time information to which the login date / time belongs ( S26). In the following specific example, only one date / time information is set, but a plurality of date / time information may be set.

  For example, the storage units 130 and 160 store the time period in which the store window service is performed and a certain time before and after the window service as date / time information, and the date / time information and FIG. 5 (A) to FIG. 5 (C). The process menu shown is stored in association with the process menu. The time period during which the store window service is performed is, for example, from 8:00 AM to 3:00 PM on weekdays, and a certain time before the window service is, for example, one hour. For example, it is assumed that it is 5 hours. In this case, the time zone in which the store window service is performed and the fixed time before and after the window service are from 7:00 AM to 8:00 PM on weekdays. That is, in this example, the date and time information stored in advance in the storage units 130 and 160 is from 7:00 AM to 8:00 PM on weekdays. When the login time belongs to the time zone of this date and time information (YES in S24), the control unit 120 displays the processing menu (original processing menu, first processing menu or first processing menu shown in FIG. 5A to FIG. 5C). The second processing menu) can be selected (S26).

  When the log-in date / time belongs to the window time of the window service and the fixed time before and after the window service (YES in S24), the control unit 120 further determines whether or not the operator of the teller machine 100 is the account manager. (S30). When the operator of the teller machine 100 is a cashier (YES in S30), the control unit 120 selects an original process menu including all processes 1 to 8 as shown in FIG. Is displayed on the display unit 102 (S40). Hereinafter, each process of the original process menu will be described.

  The “payment” in the process 1 is a process for depositing a large amount of cash deposited from a customer directly into the cashier 100 without going through a counter (or handheld). Process 2 “withdrawal” is a process in which a large amount of cash to be paid to a customer is withdrawn directly from the cashier 100 without going through a counter (or handheld). Process 3 “remittance” is a process of collecting cash from the counter (or handheld) to the cashier 100. Process 4 “withdrawal” is a process of replenishing cash from the cashier 100 to the counter (or handheld). The “exchange” of the process 5 is a process of changing cash to cash of another denomination. In the “scrutiny” of process 6, the amount of cash stored in each of the devices 114 to 117 and 107 matches the balance information of each of the devices 114 to 117 and 107 managed by the teller machine 100. It is a process to confirm. The “arrangement” of the process 7 is a process of bundling loose banknotes with a bundling and dispensing, or a process of dispensing rose coins as wrapping money. Process 8 “error cancellation” is a process of canceling an error when an error occurs. For example, when cash is jammed during conveyance in the teller machine 100, an error is displayed on the display unit 102. Alternatively, in the “scrutinization”, if the amount of cash stored in each of the devices 114 to 117 and 107 does not match the respective cash amount information, an error is displayed on the display unit 102. In such a case, after the error is resolved, it is necessary to cancel the error in order to return the teller machine 100 to the normal state.

  Since the cashier needs to manage the cashier 100, he / she has the authority to execute all processes. Therefore, when the operator is a cashier (YES in S30), the control unit 120 performs the cash withdrawal process (processes 2, 4, 5) from the cashier 100, and the cash deposit process to the cashier 100. (Processes 1, 3, 5) and an original process menu including all processes related to the management of the teller machine 100 (processes 6-8) are displayed on the display unit 102 (S40). FIG. 5A shows an original processing menu screen.

  The cashier as the operator selects one of the processing 1 to the processing 8 on the display unit 102 or the operation unit 104 (S50). Then, the teller machine 100 executes the selected process (S60).

  On the other hand, when the operator of the teller machine 100 is not the account manager (NO in S30), the control unit 120 receives the in-store situation from the sensor 510, the PC 520, or the work management device 600 as the input unit (S70). For example, when the operator is a teller who performs a counter service, the teller usually does not need to be able to execute all the processes of the original process menu, unlike the cashier. For example, the teller does not necessarily need to perform processing (processing 6 to 8) related to management of the teller machine 100. The processing that can be executed by the teller is changed depending on the management of the cashier. Therefore, in the present embodiment, the processing menu that can be executed by the teller is changed depending on the situation in the store.

  The situation in the store means, for example, the presence / absence of management of the cashier, such as the presence / absence status of the cashier, the work status of the cashier. Hereinafter, a specific method for determining the presence / absence status of a cashier or the status of work of the cashier will be described.

  For example, the sensor 510 is arranged on a seat (desk or chair) 500 provided at the work place of the cashier and detects the presence status of whether or not the cashier is present. The teller machine 100 receives information on the presence / absence status of the cashier from the sensor 510 via the interface 170. As a result, the teller machine 100 can determine the presence status of the person in charge of the account.

  For example, the teller machine 100 receives on / off state information of the PC 520 through the interface 170. The control unit 120 determines that the cashier is present when the PC 520 is in the on state, and determines that the cashier is absent when the PC 520 is in the off state. As a result, the teller machine 100 can determine the presence status of the person in charge of the account.

  For example, the teller machine 100 receives information on the work attendance status of the cashier responsible from the attendance management apparatus 600 via the interface 170. As a result, the teller machine 100 can determine the work attendance status of the cashier.

  The control unit 120 selects one of the processing menus shown in FIG. 5B or FIG. 5C in accordance with the information on the presence / absence status of the cashier (S80). For example, when the cashier is present or when the cashier is present (YES in S80), the control unit 120 selects the first processing menu shown in FIG. 5B. Is displayed on the display unit 102 (S90). The first process menu is a menu including processes that can be executed by an employee (for example, a teller) other than the cashier under the management of the cashier. The first processing menu includes, for example, a cash withdrawal process (processes 2, 4, 5) from the cashier 100, a cash deposit process (processes 1, 3, 5) to the cashier 100, and a cashier This includes processing related to management (processing 7 and 8). The “scrutiny” of the process 6 is a process performed by the cashier and is not performed by the teller even under the management of the cashier. For this reason, in the first process menu, “scrutinize” of process 6 is deleted.

  On the other hand, when the cashier is absent or when the cashier is absent (NO in S80), the control unit 120 displays the second processing menu shown in FIG. 102 is displayed (S100). The second process menu is a menu that includes only processes that can be executed by an employee (for example, a teller) other than the account manager in a state that is not managed by the account manager. The second processing menu includes, for example, only cash withdrawal processing (processing 2, 4) from the cashier 100.

  Normally, the processing of transporting cash inserted into the slot and storing it in the storage, such as “payment” and “receipt”, may cause clogging of the cash in the transport path in the teller machine 100 during the processing. The nature is relatively high. For example, when the inserted banknote is skewed, or when the sides of the plurality of inserted banknotes are not aligned, the banknote may be jammed in the transport path during transport. On the other hand, the process of transporting and throwing out cash stored in the storage, such as “withdrawal” and “withdrawal”, may result in clogging of cash in the cashier 100 during the process. Sex is relatively low. This is because the banknotes stored in the storage are usually not skewed and the sides of the plurality of banknotes are aligned. In this way, the possibility of clogging cash in the cashier 100 is higher in the deposit process than in the withdrawal process, so the second process menu excludes processes involving deposit processes such as processes 1, 3, and 5. is doing.

  Further, the “arrangement” of the processing 7 includes complicated operations such as binding of banknotes or packaging of coins. Therefore, “reorganization” is also more likely to be clogged with cash in the cashier 100 compared to the withdrawal process. Therefore, in the second processing menu, “organization” of processing 7 is also excluded.

  Furthermore, since “scrutinize” in process 6 is not basically a menu operated by the teller, “scrutinize” is excluded from the menu.

  Further, “error cancellation” in the process 8 allows the operator to directly touch the cash in the teller machine 100. Therefore, it is not preferable in terms of security that the teller performs “error cancellation” in a state in which there is no management of the cashier. Therefore, in the second processing menu, “error cancellation” of processing 8 is also excluded.

  On the other hand, the second processing menu includes cash withdrawal processing and withdrawal processing (processing 2, 4) from the cashier 100. Since the withdrawal process and the withdrawal process are less likely to be clogged with cash in the cashier machine 100 than other processes, an error will occur even if the teller is executed without the management of the cashier. It is because there is little possibility of becoming. Also, if the second processing menu does not include withdrawal processing and withdrawal processing, the teller will perform the work at the counter when there is a shortage of cash (or cash on hand) at the counter. Will not be able to. In order to avoid such a situation, the second process menu includes a withdrawal process and a withdrawal process (processes 2 and 4). Thereby, when the cash of the counter is insufficient, the teller can withdraw cash from the cashier 100 and replenish the cash to the counter. In addition, the teller can directly pay the cash from the cashier 100 to the customer.

  When the display unit 102 displays the first or second processing menu, the operator (for example, a teller) selects one of the processes from the processing menu displayed on the display unit 102 using the display unit 102 or the operation unit 104. (S110). Then, the teller machine 100 executes the selected process (S60).

  On the other hand, when the login date / time does not belong to the date / time information in step S24 (NO in S24), the control unit 120 selects the processing menu (third processing menu) shown in FIG. Is displayed on the display unit 102 (S28). In the present embodiment, the third processing menu does not include all processing related to cash withdrawal processing from the cashier 100, cash deposit processing to the cashier 100, and processing related to the cashier 100 management. In this case, the teller machine 100 is in a state in which the teller function is substantially stopped. Thus, security can be improved by substantially stopping the cashier function in the cashier 100 according to the date and time of login. For example, it is possible to prevent cash from being illegally taken out of the cashier 100 during night hours and holidays when the counter service cannot be executed. Note that the third processing menu may include a process that does not change the cash and balance information in the teller machine 100. For example, the third processing menu may include printing of the cash amount information or printing of the past processing history.

  The case where the login date / time does not belong to the date / time information refers to a case where the operator logs in to the teller machine 100 at a date / time when the window service is not normally executed or when there is no employee at the store. In the above specific example, this corresponds to the case where the login date is a holiday and the login date is from 8:00 PM on weekdays to 7:00 AM on the next day.

  Next, the teller machine 100 executes the process selected by the operator from the third process menu (S60). Even when the login date / time does not belong to the date / time information, if the operator of the cashier 100 is the cashier (dashed line in FIG. 6; YES in S30), the control unit 120 The first processing menu 5 (A) may be displayed on the display unit 102. As a result, the person in charge of accounting can carry out the accounting work in an emergency even during night hours or holidays. If the login date / time does not belong to the date / time information and if the operator of the cashier machine 100 is not the cashier, the cashier machine 100, as shown by the broken line (NO in S30) shown in FIG. 3 is displayed on the display unit 102, and the process selected from the third process menu is executed (S60).

  The date and time information stored in the storage units 130 and 160 can be set by a person in charge of accounting. Accordingly, if a date and time when the cashier is not in the store is set, the display unit 102 displays the third processing menu when the cashier is absent. As a result, security can be maintained even during a period in which the cashier is absent. As described above, a plurality of date information may be set. Further, the processing menu may be further increased. As a result, a more detailed setting adapted to the status of work of the cashier can be made.

  As described above, the teller machine 100 according to the present embodiment can change the processing menu to be displayed on the display unit 102 according to the in-store situation or the date and time, and can achieve both security and convenience. That is, the teller machine 100 according to the present embodiment can efficiently operate cash while taking security into consideration. For example, when the date and time of login when cash processing is executed is a date and time when there is no window service, cash processing in the teller machine 100 can be substantially prohibited to improve security. In addition, even if the login date and time is within business hours, when an operator other than the cashier is logged in to the cashier 100, the control unit 120 restricts the processing menu and performs only the processing necessary for the operator. Can be displayed on the display unit 102 as a processing menu. Thereby, security can be improved without impairing convenience in business execution. On the other hand, when the cashier is logged in to the cashier 100, the control unit 120 displays a processing menu including all processes on the display unit 102. Accordingly, there is no problem with the management of the teller machine 100.

  In the present embodiment, the control unit 120 determines the processing menu based on both the in-store situation and the login date / time. However, the control unit 120 may determine the processing menu based only on either the situation in the store or the date and time of login.

(Second Embodiment)
FIG. 7 is a diagram showing a second processing menu screen displayed on the display unit 102 of the teller machine 100 according to the second embodiment. In the second embodiment, when the cashier is not present, or when the cashier is absent (NO in S80), the control unit 120 in FIG. 5C in step S100. Instead of the process menu, the second process menu shown in FIG. The second processing menu shown in FIG. 7 is a menu that includes only processing that can be executed by an employee (for example, a teller) other than the cashier in the absence of the cashier.

  The second process menu according to the second embodiment includes, for example, only processes (processes 3, 4, 5, and 7) that do not change the amount of cash in the store. If the amount of cash in the store is changed, miscalculation may occur. When a miscalculation occurs, the cause must be investigated. When such a miscalculation occurs when there is no cashier, it becomes difficult to investigate the cause. Therefore, the second process menu according to the second embodiment includes only a process in which the amount of cash in the store is not changed. Note that “scrutinization” and “error clearing” are prohibited in principle in the absence of a cashier. Therefore, “scrutinize” and “error cancel” are not processes for changing the stock balance, but are not included in the second process menu.

  Since “Cash Deposit” in Process 3 and “Cash Withdraw” in Process 4 are processes for transferring cash between the cashier 100 and the counter machine, the amount of cash in the store is not changed. In addition, the “cash exchange” in the process 5 and the “rearrangement” in the process 7 do not change the amount of cash in the store. Therefore, these processes are included in the second process menu.

  The teller can replenish cash at the teller machine (or handheld) by “return deposit” and “withdrawal”, or collect cash from the teller machine (or handheld). Therefore, even in the second processing menu shown in FIG. 7, the teller can perform a normal window service.

  The configuration of the teller machine 100 according to the second embodiment may be the same as that of the teller machine 100 according to the first embodiment. In the second embodiment, the process menus other than the second process menu may be the same as the process menus of the first embodiment.

  Accordingly, in the second embodiment, similarly to the first embodiment, the processing menu displayed on the display unit 102 can be changed according to the in-store situation or the date and time, so that both security and convenience can be achieved. .

(Third embodiment)
FIG. 8 is a diagram showing a screen of the second processing menu displayed on the display unit 102 of the teller machine 100 according to the third embodiment. In the third embodiment, when the cashier is not present or when the cashier is absent (NO in S80), the control unit 120 in FIG. 5C in step S100. A processing menu shown in FIG. 8 is displayed on the display unit 102 instead of the processing menu. The second process menu shown in FIG. 8 is a menu that includes only processes that can be executed by employees (for example, tellers) other than the account manager in a state where the account manager is not managed.

  The second processing menu according to the third embodiment includes, for example, processing that does not change the amount of cash in the customer and the store, and cash is withdrawn directly from the cashier 100 to the customer or deposited from the customer. It is prohibited to deposit cash directly into the cashier 100. Therefore, “exchange” is excluded from the second processing menu in the second embodiment. That is, the second process menu according to the third embodiment includes only processes 3, 4 and 7.

  By prohibiting direct withdrawal of cash from the cashier 100 to the customer or direct deposit of cash deposited from the customer into the cashier 100, troubles with the customer can be prevented.

  The teller can replenish cash at the teller machine (or handheld) by “return deposit” and “withdrawal”, or collect cash from the teller machine (or handheld). Accordingly, even in the second processing menu shown in FIG. 8, the teller can perform a normal window service.

  The configuration of the teller machine 100 according to the third embodiment may be the same as that of the teller machine 100 according to the first embodiment. In the third embodiment, the process menus other than the second process menu may be the same as the process menus of the first embodiment.

  Accordingly, in the third embodiment, similarly to the first embodiment, the processing menu displayed on the display unit 102 can be changed according to the in-store situation or the date and time, and both security and convenience can be achieved. .

(Fourth embodiment)
FIG. 9 is a block diagram showing an internal configuration of the teller machine 100 according to the fourth embodiment. The fourth embodiment differs from the first embodiment in that it further includes a switch 180 for switching the processing menu. The switch 180 as an input unit is configured to be able to switch to any one of a plurality of process menus. The switch 180 may be provided at any location of the teller machine 100 in FIG. For example, it may be provided in the operation unit 104 or displayed on the touch panel display unit 103. Other configurations of the fourth embodiment may be the same as those of the first embodiment.

  The switch 180 is switched by a cashier. For example, when the cashier is present or working, the cashier may display the original process menu in FIG. 5A or the first process menu in FIG. 5B on the display unit 102. The switch 180 is operated. On the other hand, when the cashier is absent or absent, the cashier displays the second processing menu of FIG. 5C or the third processing menu of FIG. 5D on the display unit 102. The switch 180 is set.

  FIG. 10 is a flowchart showing the operation of the teller machine 100 according to the fourth embodiment. In 4th Embodiment, it replaces with step S70 of FIG. 6, and when the operator of the teller machine 100 is not a cashier (NO of S30), the control part 120 detects the state of the switch 180 (S75). Depending on the state of the switch 180, the presence / absence status of the person in charge / discount is determined (S80). Other operations of the teller machine 100 according to the fourth embodiment may be the same as those of the teller machine 100 according to the first embodiment.

  Thereby, the teller machine 100 by 4th Embodiment can also change the process menu displayed on the display part 102 according to the condition or date in a shop, and can make security and convenience compatible. That is, the teller machine 100 according to the fourth embodiment can also efficiently operate cash while taking security into consideration. Furthermore, the fourth embodiment can obtain the same effects as those of the first embodiment.

DESCRIPTION OF SYMBOLS 100 ... Teller 101 ... ID card reader 102 ... Display part 105 ... Printer 104 ... Operation part 103 ... Terminal part 500 ... Seat 510 ... Sensor 520 ... PC
600... Work management device 120 ... control unit 130 ... ROM
140 ... RAM
150 ... flexible disk drive 160 ... hard disk drive 170 ... interfaces 114a to 117a, 107a ... storage 125 ... timer 180 ... switch

Claims (9)

A cash processing device installed in a financial institution's store and capable of depositing or withdrawing cash,
A storage for cash,
A display unit for displaying a processing menu for identifying cash processing;
A storage unit for storing a plurality of different processing menus;
An input unit for inputting the situation in the store;
A cash process comprising: a control unit that selects one of the plurality of processing menus according to a situation in the store at the time of processing cash and displays the selected processing menu on the display unit apparatus. Of the plurality of processing menus, the first processing menu includes cash withdrawal from the cash processing apparatus, cash deposit to the cash processing apparatus, and processing related to management of the cash processing apparatus,
Of the plurality of processing menus, the second processing menu includes only processing related to withdrawal of cash from the cash processing apparatus,
The input unit receives the attendance status or the attendance status of the person in charge of the cash processing apparatus,
The control unit displays the first processing menu on the display unit when the responsible person is present or attending work, and displays the second processing menu when the responsible person is away or absent. The cash processing apparatus according to claim 1, wherein the processing menu is displayed on the display unit.   The control unit selects one of the plurality of processing menus according to the situation in the store and the ID information of the operator of the cash processing apparatus, and displays the selected processing menu on the display unit The cash processing apparatus according to claim 1, wherein the cash processing apparatus is displayed.   The cash processing apparatus according to any one of claims 1 to 3, wherein the input unit is a switch for switching to any one of the plurality of processing menus. The input unit is an interface capable of communicating with an employee management device for managing employee attendance at the store,
The control unit selects any one of the plurality of processing menus according to the working status of a specific employee of the store, and displays the selected processing menu on the display unit. The cash processing apparatus according to any one of claims 1 to 3, wherein the cash processing apparatus is characterized. The input unit is a sensor provided at a work place of a specific employee of the store, or an interface capable of communicating with a personal computer provided at the work place,
The control unit determines the presence status of the specific employee based on the detection of the sensor or the on / off state of the personal computer, and the plurality of processing menus according to the presence status of the specific employee. The cash processing apparatus according to claim 1, wherein any one of the processing menus is selected, and the selected processing menu is displayed on the display unit. A timer that measures the date and time
The storage unit stores preset date and time information associated with the plurality of processing menus,
7. The control unit according to claim 1, wherein the control unit enables selection of any one of the plurality of processing menus based on a date and time when cash processing is executed and the date and time information. The cash processing apparatus in any one. Of the plurality of processing menus, the first processing menu includes cash withdrawal from the cash processing apparatus, cash deposit to the cash processing apparatus, and processing related to management of the cash processing apparatus,
Of the plurality of processing menus, the second processing menu includes only processing related to withdrawal of cash from the cash processing apparatus,
The third processing menu among the plurality of processing menus does not include cash withdrawal from the cash processing apparatus, cash deposit to the cash processing apparatus, and processing related to management of the cash processing apparatus,
The control unit is configured to display the first processing menu when the person in charge is in the store during a time period in which the store window service is performed and a predetermined time before and after the window service window. When the person in charge is not in the store, the second processing menu is displayed on the display unit.
8. The control unit causes the display unit to display the third processing menu before a predetermined time before the start of the counter service and after a predetermined time has elapsed after the end of the counter service. The cash processing apparatus as described in. A cash processing device installed in a financial institution's store and capable of depositing or withdrawing cash,
A storage for cash,
A display unit for displaying a processing menu for identifying cash processing;
A plurality of processing menus different from each other and a storage unit for storing date and time information set in advance associated with the processing menus;
A timer that measures the date and time,
A cash processing apparatus comprising: a date and time for executing cash processing; and a control unit that enables selection of one of the plurality of processing menus based on the date and time information.

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