JP2012118660A - Action support information providing device, method and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide information for, in the case of browsing a message relating to an action scheduled by a user, providing information for supporting the scheduled action.SOLUTION: This action support information providing device is configured to extract an action specification word as a word/phrase to specify an action scheduled by a user included in a message received from a user terminal, and to acquire action support information as information for supporting an action scheduled by the user on the basis of the action specification word, and to embed icon data corresponding to the acquired action support information in document data in which the received message is described, and to transmit the data as action support message data to the user terminal of a reception user.

Description

  The present invention relates to a technique for providing information that supports actions scheduled by users in message transmission and reception between users.

  2. Description of the Related Art Conventionally, on the Internet, a web mail service, an instant message service, and the like are widely used as a message transmission service between individuals. Such a message transmission service is widely used as a tool for communicating information related to actions scheduled between users, such as guidance on schedules of various events scheduled to be held.

  Recently, in the above message transmission service, the user analyzes messages received from other users, extracts information related to the schedule described in the message, and automatically registers it in a tool that supports the management of the personal schedule. A system has been proposed (see, for example, Patent Document 1). According to this system, it is not necessary for the user to manually input the schedule described in the message to the above tool, and the burden on the user when managing the personal schedule can be reduced.

JP 2009-93503 A

  On the other hand, when a user actually acts in accordance with the above schedule, it is common to make preparations in advance by examining information such as a traffic route to the destination, a map around the destination, and weather information in advance. is there. However, although the system can support the registration of the schedule described in the message, it cannot provide information that supports the action itself planned by the user. Therefore, in order to examine information related to the scheduled action, the user himself / herself uses a service for providing various information such as traffic guidance and weather forecast provided on the Internet after receiving a message. It was necessary to search and collect necessary information by hand.

  In view of the above problems, an object of the present invention is to provide information that supports a scheduled action when a user browses a message related to the scheduled action. To do.

  Based on the above object, one aspect (1) of the present invention is an action support information providing apparatus, which is a receiving means for receiving a message from a user terminal connected via a communication network, and the content of the received message. Message analysis means for extracting action specific words, which are phrases that specify the action scheduled by the user, and information supporting the action scheduled by the user based on the extracted action specific word Action support information acquiring means for acquiring the action support information related to the action specific word from a database storing certain action support information, and an action support icon for creating icon data corresponding to the acquired action support information And creating the action support message data by embedding the created icon data in the document data describing the received message. A message data creation means for creating data, to the user terminal of the receiving user of the message, characterized in that and a message data transmitting means for transmitting the action support message data the created.

  According to another aspect (6) of the present invention, the above aspect is regarded as a method category, in which a computer receives a message from a user terminal connected via a communication network, and the computer receives the message. Analyzing the contents of the message and extracting an action specific word that is a phrase specifying the action scheduled by the user; and a computer determining an action scheduled by the user based on the extracted action specific word A step of acquiring the action support information related to the action specific word from a database storing action support information which is information to support, and a computer creates icon data corresponding to the acquired action support information Step and the computer adds the created icon to the document data describing the received message. Embedding data and creating action support message data, and a computer transmitting the created action support message data to a user terminal of a user receiving the message. .

  According to another aspect (7) of the present invention, the above aspect is regarded as a program category. The receiving means for receiving a message from a user terminal connected via a communication network to the computer, the content of the received message. Is a message analysis means for extracting an action specific word that is a phrase specifying the action scheduled by the user, and information that supports the action scheduled by the user based on the extracted action specific word Action support information acquisition means for acquiring the action support information related to the action specific word from a database storing action support information, action support icon creation means for creating icon data corresponding to the acquired action support information The created icon data is embedded in the document data describing the received message, and the action support mem Message data creation means creating the message data, and the user terminal of the receiving user of the message, characterized in that to function as message data transmitting means for transmitting the action support message data the created.

  According to the aspects of (1), (6) and (7), the action specific word included in the message received from the user terminal of the transmitting user is extracted, and the action support information is obtained based on the action specific word. get. Then, the icon data corresponding to the acquired action support information is embedded in the document data describing the received message, and transmitted as action support message data to the user terminal of the receiving user.

  Therefore, the user terminal of the receiving user who receives the message from the user terminal of the transmitting user can acquire action support information related to the action specific word included in the message along with the content of the message. As a result, it is possible to provide information that supports the scheduled action when the user browses a message related to the scheduled action.

  In other words, when the receiving user browses the message and confirms that the message contains a message regarding the schedule, the information for supporting the action regarding the schedule has already been provided. Information necessary for the scheduled action can be obtained within the scope of the act of browsing the message. As a result, it is possible to eliminate the burden of the act of searching for and collecting necessary information by one's own hands using various information providing services provided on the Internet, and improving the convenience for users. A message transmission service can be provided.

  According to another aspect (2) of the present invention, the message analysis means analyzes the content of the received message, extracts an event specific word including a phrase indicating a place and a date as the action specific word, and Support information acquisition means, based on the extracted event specific words, from the database storing region related information including map information and traffic guidance information, the region related information related to the location and date to the action support It is obtained as information.

  According to the aspect of (2), an event specific word including a phrase indicating the location and date included in the message received from the user terminal of the transmitting user is extracted, and based on the event specific word, map information and Acquire regional related information including traffic guidance information as action support information. Then, the icon data corresponding to the acquired action support information is embedded in the document data describing the received message, and transmitted as action support message data to the user terminal of the receiving user.

  Therefore, the user terminal of the receiving user who receives the message from the user terminal of the transmitting user can acquire the region related information regarding the event included in the message together with the content of the message. As a result, it is possible to eliminate the burden on the user of searching for map information and traffic guide information related to the location and schedule of the event scheduled to participate by accessing a web page that provides these services.

  In another aspect (3) of the present invention, the message analysis means analyzes the content of the received message, extracts a personal specific word including a phrase indicating a person name and a contact address as the action specific word, Based on the extracted personal specific word, the action support information acquisition means stores the address information including the friend name and contact information registered by the user who received the message, and stores the information on the person name or contact information. The matching address information is acquired as the action support information.

  According to the aspect of (3), the personal identification word including the word or phrase indicating the person name or the contact information included in the message received from the user terminal of the transmitting user is extracted, and the receiving user is based on the personal identification word. Address information that matches the person name or contact information included in the message is acquired as action support information from a database that stores address information including registered friend names and contact information.

  Therefore, the user terminal of the receiving user who receives the message from the user terminal of the transmitting user can acquire address information related to the person who will act together included in the message along with the content of the message. As a result, it is possible to eliminate the burden on the act of the user searching the address book tool for address information related to the prospective person.

  According to another aspect (4) of the present invention, the action support information acquisition means stores address information including a friend name and a contact information registered by the receiving user of the message, based on the extracted individual specific word. If the address information that matches the contact information does not exist, message information that prompts registration to the address information together with the contact information is acquired as the action support information.

  According to the aspect of (4), the user terminal of the receiving user who receives the message from the user terminal of the transmitting user obtains a message urging registration of the contact information included in the message in the address information together with the content of the message. Is possible. As a result, it is possible to eliminate the burden on the act of confirming the presence or absence of registration of the address information related to the person who the user is scheduled to act together with the address book tool.

  In another aspect (5) of the present invention, the message data transmitting means transmits the action support message data including a terminal control program, and the terminal control program sends the received message to the user terminal of the receiving user. And means for displaying an action support icon based on the created icon data, means for receiving a designation input for the action support icon from a receiving user, and the created icon in response to the designation input for the action support icon It is made to function as a means to display the acquired action support information corresponding to data.

  According to the aspect of (5), the action support icon is displayed on the user terminal of the receiving user who receives the message from the user terminal of the transmitting user, and the corresponding action support is performed according to the designation input by the user for the action support icon. Information can be displayed. Therefore, it is suitable for making a user confirm the information required for the scheduled action in the range of the action of browsing a message.

  It should be noted that a category (method for the apparatus, program for the method, etc.) different from each of the above aspects and more specific aspects described below are also included in the present invention. For different categories, “means” shall be appropriately read as “process” or “step”. Further, the execution order of processes and steps is not limited to the above, and can be changed as appropriate.

  ADVANTAGE OF THE INVENTION According to this invention, when browsing the message regarding the action which the user is planning, the information which supports the scheduled action can be provided.

The functional block diagram which shows the structure of the system 1 of embodiment of this invention. The figure which shows the information (data) used by embodiment of this invention. The figure which shows the information (data) used by embodiment of this invention. The figure which shows the information (data) used by embodiment of this invention. The figure which shows the information (data) used by embodiment of this invention. The figure which shows the information (data) used by embodiment of this invention. The figure which shows the information (data) used by embodiment of this invention. The flowchart which shows the process sequence in embodiment of this invention. The figure which shows the example of a display of embodiment of this invention. The figure which shows the example of a display of embodiment of this invention.

  Next, modes for carrying out the present invention (hereinafter referred to as embodiments) will be described with reference to the drawings. Note that assumptions common to the contents described in the background art and issues are omitted as appropriate.

[Constitution]
In the present embodiment, as shown in FIG. 1, a terminal device (hereinafter referred to as a user terminal) 2 used by each of a plurality of users is connected to the user terminal 2 via a communication network and received from the user terminal 2a of the transmitting user. The action of analyzing the contents of the message transmitted to the user terminal 2b of the user and adding the action support information, which is information for supporting the action scheduled by the user, to the user terminal 2b of the receiving user by adding to the message The present invention relates to an information processing system (hereinafter referred to as system) 1 having a support information providing device (hereinafter referred to as server) 3.

  The user terminal 2 is an information processing apparatus that accesses a web page of a web mail service provided by the server 3 (in other words, an email client of a web application) via a communication network, and a personal computer (PC) used by the user , Smartphones, tablet PCs, mobile phone terminal devices, and the like. In FIG. 1, two user terminals 2 are schematically illustrated as a user terminal 2, but there are actually many.

  The server 3 includes, as a general computer configuration, an arithmetic control unit 31 such as a CPU, a storage unit 32 such as an external storage device (HDD or the like) or a main memory, a communication network (the Internet or a mobile phone communication network, these And a communication unit (gateway server, LAN adapter, etc.) 33 for performing communication via a combination. The server 3 also transmits a terminal control program (application, script, etc.) that causes the user terminal 2 to perform operations such as message input, transmission / reception, display of received messages and action support information via the communication network. Has the function to provide.

  As a general computer configuration, the user terminal 2 includes an arithmetic control unit 21 such as a CPU, a storage unit 22 such as an external storage device or a main memory, and a communication unit 23 that performs communication via a communication network. Furthermore, it has an input unit 24 such as a key switch or a touch panel function, and a display unit 25 such as a display panel or an organic EL (electroluminescence).

  In the user terminal 2 and the server 3, the arithmetic control units 21 and 31 read and execute the programs stored in the storage units 22 and 32, respectively, and the other storage units 22 and 32, communication units 23 and 33, etc. By operating in cooperation with hardware resources, each means provided in the user terminal 2 and the server 3 is realized.

  Among these means, means for storing information (hereinafter referred to as storage means) are various databases (hereinafter referred to as DB), variables such as files and arrays, various stacks and registers, system settings in the storage units 22 and 32. It can be realized in any format such as a value.

  The server 3 receives a message from a user terminal connected through a communication network, a message analysis unit 42 that analyzes the content of the received message, and acquires action support information based on the analyzed message content. Action support information acquisition means 43, action support icon creation means 44 for creating icon data corresponding to the acquired action support information, and the created icon data are embedded in the document data describing the received message to create action support message data It functions as the message data creating means 45 and the message data sending means 46 for sending the created action support message data to the user terminal that is the transmission destination of the received message.

  The message analysis unit 42 has a function of analyzing the content of the received message by natural language processing and extracting an action specific word (that is, a phrase specifying the action scheduled by the user). The action specific word is a phrase that identifies an event scheduled by the user, and includes an event specific word including a phrase indicating a place and a date, or a phrase that identifies another person related to the action planned by the user. And personal specific words including a word or phrase indicating a person's name or contact information.

  The action support information acquisition unit 43 has a function of acquiring action support information related to the word from the DB storing the action support information based on the action specific word. The action support information is information related to a place where the user is planning to take action, is area related information including map information and traffic guide information, personal information managed by the user, and a friend of the user who receives the message. Personal management information including name and contact information and user schedule is included.

  Further, the user terminal 2 is a means for displaying an action support icon based on the received message and the created icon data based on the action support message data transmitted from the server 3, and a designation input for the action support icon from the user. It functions as a means for receiving and a means for displaying action support information corresponding to the created icon data in response to a designation input for the action support icon.

  As described above, the action support information acquiring unit 43 of the server 3 acquires action support information related to the phrase from the DB storing the action support information based on the action specific word. A personal management DB group 4 and a regional relation DB group 5 are provided as DBs storing this action support information.

  The personal management DB group 4 is a DB group in which each user manages address information including contact information of friends and schedule information including actions planned by the user. These address information and schedule information are input and updated by the user when the user terminal 2 accesses the web page of the personal management service provided by the server 3 or another server.

  As shown in FIG. 2, the personal management DB group 4 includes an address book DB and a schedule book DB. The address book DB includes a “user ID” that identifies a user who uses the system 1 using the user terminal 2, a “person name” indicating the name of the user's friend or acquaintance, a mail address or telephone number of the friend or acquaintance. The “contact” to be shown and the “profile” to show the address, date of birth, etc. of the friend are stored in association with each other.

  In the schedule book DB, “date” indicating the date and time related to the event, “location” indicating the facility name and address related to the event, and “behavior” indicating the personal names of friends and acquaintances who are acting together in the “user ID” “Scheduler” and “content” indicating the details of the event are stored in association with each other. Note that the data structure and contents of the address book DB and schedule book DB can be arbitrarily changed, and publicly known ones can be used.

  The region-related DB group 5 is a DB group that manages various types of region-related information such as maps, facilities, traffic guidance, and weather. As shown in FIG. 3, the region-related DB group 5 includes a map DB, a facility DB, a traffic guidance DB, and a weather DB.

  The map DB stores “map information” for displaying a map image related to the location on the user terminal 2 in association with information for specifying a “location” indicating a facility name, a place name, an address, and the like. Yes. The facility DB stores “facility information” including information that introduces contact information, opening hours, facilities, etc. of facilities in association with information for specifying “locations” indicating facility names, place names, addresses, etc. Yes. The traffic information DB stores "transportation information" such as transportation means such as routes according to the "location" such as station name, facility name, address, etc., and traffic schedules, and route names used from the departure point to the destination It is used to generate route information for providing users with required time and the like. The weather DB stores “location” indicating a place name and address and “date” indicating date, time, and time in association with “weather forecast” information including predicted weather, precipitation probability, temperature, and the like. The data structure and contents of the map DB, the facility DB, the traffic guidance DB, and the weather DB can be arbitrarily changed, and known ones can be used.

  The server 3 also includes a message DB 6 for registering the action specific words extracted by the message analysis means 42 in association with the received message. As shown in FIG. 4, the message DB 6 includes a “message ID” that identifies a message transmitted from the user terminal 2, a “transmission user ID” that identifies a message transmission user, and a “reception” that identifies a message reception user. The “user ID”, the “content” indicating the body of the message, and the extracted “behavior specific word” are stored in association with each other.

  The server 3 also includes an action support information DB 7 that registers the action support information acquired by the action support information acquisition unit 43 in association with the received message. As shown in FIG. 5, the action support information DB 7 stores “action support information” including personal management information and area-related information in association with “message ID”.

  The server 3 also includes an action support icon DB8. As described above, the action support icon creation unit 44 creates icon data corresponding to the acquired action support information, and materials such as images constituting the icon data are stored in the action support icon DB 8.

  As shown in FIG. 6, the action support icon DB 8 stores “action support information” such as personal management information and region-related information in association with icon data corresponding to each. For example, if it is personal management information, an address information icon corresponding to the address information and a schedule information icon corresponding to the schedule information, and if it is region related information, a map information icon corresponding to the map information and a facility information corresponding to the facility information An icon, a traffic information icon corresponding to the traffic information and a weather information icon corresponding to the weather information are stored.

  The server 3 also includes an action support message DB 9 for registering action support message data created by the message data creation means 45. As shown in FIG. 7, the action support message DB 9 stores “action support message data” in association with “message ID”. The action support message data is configured as document data in HTML (Hyper Text Markup Language) format.

[Action]
The processing procedure of the user terminal 2 and the server 3 of the system 1 configured as described above is shown in the flowchart of FIG. Examples of specific display and the like according to this processing procedure are shown in the conceptual diagrams of FIGS.

  First, the user terminal 2a makes a web mail service page request from the browser (step S11). The page request is made by transmitting an HTTP message including a GET method according to HTTP, which is an Internet standard protocol, a request URI (Uniform Resource Indicator), and the like from the browser of the user terminal 2 to the server 3.

  In response to this, the server 3 returns the page data of the message input page held inside or dynamically generated to the browser of the user terminal 2a (step S21). The page data is described in HTML or the like, and is transmitted from the server 3 to the browser of the user terminal 2a according to an HTTP response or the like.

  The browser of the user terminal 2a displays a message input page based on the received page data, and inputs the message together with the destination address of the receiving user (step S12). When the message input is completed, the content of the message is transmitted from the browser of the user terminal 2a to the server 3 (step S13). Additional information such as the content of the message and the destination address of the receiving user is transmitted from the browser of the user terminal 2a to the server 3 as a URL parameter added to the HTTP GET method or the like.

  The server 3 receives the message based on the URL parameter of the HTTP message received from the browser of the user terminal 2a, and registers the content of the message in the message DB 6 (FIG. 4) (step S22). That is, the server 3 registers the transmission user ID, reception user ID, and message content in the message database in association with the message ID that uniquely identifies the message.

  Next, the server 3 performs message analysis processing (step S23). The message analysis process is a process of extracting an action specific word by performing analysis by natural language processing such as morphological analysis and syntax analysis on the content of the received message.

  Specifically, the server 3 performs morphological analysis on the contents of the message received in step S22 (text, subject, transmission user field and reception user field), and for words classified by part of speech, unnecessary words such as particles. , And only proper nouns, unknown words, common nouns, date expressions, and numeric / symbol string expressions are acquired.

  At this time, the server 3 extracts an action specific word with reference to an action specific word dictionary (stored in the storage unit 32, not shown) in which the action specific word is registered. In a more specific example, the server 3 refers to a dictionary in which words related to places such as place names and facility names are registered, and acquires a phrase indicating the place. Similarly, the server 3 refers to a dictionary in which words related to personal names are registered, and acquires a phrase indicating the personal name.

  Further, if the date expression is a specific expression such as “○ year ○ month ○ day” or “◯ / ○○”, the server 3 obtains it as a word indicating the date as it is. On the other hand, if the date expression is an abstract expression such as “next Tuesday” or “the day after tomorrow”, the date expression is converted into a specific expression based on the date and time when the message is transmitted, and acquired as a word indicating the date. In addition, the server 3 displays a number / symbol string expression including a domain expression such as “@”, “.JP”, and “.com”, or a telephone number line expression indicating a mobile number such as a city code or “090”. If it is included, it is acquired as a word indicating the contact information.

  Then, the server 3 categorizes the action specific words extracted as described above into categories such as event specific words (words indicating places, words indicating dates) and personal specific words (words indicating names of persons, words indicating contacts). It is divided and registered in the message DB 6 (FIG. 4) in association with the message ID.

  Note that the server 3 performs processing in which the action specific word included in the area where the line break expression or the bullet expression is prioritized over the action specific word included in the other area, By using the characteristics of general expressions used for event notification in messages, such as processing that gives priority to those that are close to each other, the reliability of extracting action specific words is improved. Can be increased.

  Next, the server 3 performs action support information acquisition processing (step S24). The action support information acquisition process is a process of acquiring action support information related to the phrase from various DBs storing the action support information based on the action specific word extracted in step S23.

  Specifically, the server 3 uses the event specific words (words indicating place, words indicating date) included in the action specific words as keys, and the region-related DB group 5 (map DB, facility DB, traffic guide) shown in FIG. DB, weather DB) is searched, area-related information is acquired as action support information, and registered in the action support information DB 7 (FIG. 5) in association with the message ID.

  In a more detailed example, the server 3 acquires, as action support information, map information relating to the vicinity of the place from the map DB, using the word indicating the place as a key, and also operates facility information relating to the vicinity of the place from the facility DB. Obtained as support information. Further, the server 3 acquires traffic guidance information up to the location as action support information from the traffic guidance DB by using a word indicating the location and a date indicating the date as keys, and weather information about the location is displayed. Acquired from the weather DB as action support information. For the traffic guidance information, the server 3 obtains the current address or work location from the profile information of the receiving user (stored in association with the user ID on the profile DB (not shown) provided in the storage unit 32). While acquiring the user's base location and using these as the departure point, the route search is performed with the word indicating the above-mentioned place as the destination and the date and time specified by the word indicating the date as the arrival time. Can be obtained.

  Further, the server 3 uses the personal management words 4 (address book DB, schedule book DB) shown in FIG. 2 using the personal specific words (words indicating personal names, words indicating contacts) included in the action specific words as keys. Search is performed, personal management information is acquired as action support information, and registered in the action support information DB 7 (FIG. 5) in association with the message ID.

  In a more detailed example, the server 3 searches the address book DB using a word or phrase indicating a person name as a key, and determines whether or not a matching person name is registered in the address information associated with the receiving user ID. . When a matching person name is registered, the server 3 acquires address information including a contact address and a profile associated with the person name as action support information.

  Further, the server 3 searches the address book DB using a word indicating a contact as a key, and determines whether or not a matching contact is registered in the address information associated with the receiving user ID. When the matching contact is not registered, the server 3 creates registration message information that prompts registration in the address information together with the contact and acquires it as action support information.

  Further, the server 3 searches the schedule book DB using the word indicating the date as a key, and determines whether or not the schedule information corresponding to the date is registered in the schedule information associated with the receiving user ID. To do. When the schedule information corresponding to the date is registered, the server 3 acquires the schedule information corresponding to the date as action support information.

  Next, the server 3 performs action support icon creation processing (step S25). The action support icon creation process is a process for creating icon data corresponding to the action support information acquired in step S24.

  Specifically, the server 3 refers to the action support icon DB 8 (FIG. 6), maps information included in the region-related information, facility information, traffic guidance information and weather information, and address information included in the personal management information, Icon data corresponding to the registered message information and schedule information is acquired. The icon data includes image data configured in an arbitrary format such as GIF, FLASH, and JPEG (all are registered trademarks) and additional data such as a tag that specifies corresponding action support information.

  Next, the server 3 performs message data creation processing (step S26). The message data creation process is a process for creating action support message data for displaying a message and an icon corresponding to the action support information (action support icon) by the browser of the user terminal 2.

  Specifically, the server 3 describes the message received in step S22 in the document data in HTML format, embeds the icon data created in step S25 and the action support information corresponding to the icon data in association with each other, and action support Create message data. The action support message data includes the terminal control program described above. For example, JavaScript including function data for displaying embedded action support information on the browser of the user terminal 2 in the initial state and displaying it by receiving a user's designation input for the corresponding action support icon include. Then, the server 3 registers the created action support message data in the action support message DB 9 (FIG. 7) in association with the receiving user ID and the message ID.

  On the other hand, the user terminal 2b of the receiving user makes a display request for the received message from the browser (step S14). The display request includes the receiving user ID.

  In response, the server 3 refers to the action support message DB 9 (FIG. 7), reads out action support message data using the received user ID as a key, and transmits it to the user terminal 2b (step S27).

  The user terminal 2b displays the action support message data received from the server 3 using a browser (step S15).

  Here, FIGS. 9 and 10 show display examples of action support message data displayed by the browser of the user terminal 2b. As shown in FIG. 9, the browser of the user terminal 2b displays a message transmitted from the transmission user of the user terminal 2a, and displays an action support icon below the message. In the illustrated example, the content of the message includes a notification of an event related to watching a baseball game at Jingu Stadium. In the case of the example shown in the figure, the action specific words extracted from the content of the message are “Jingu Stadium” extracted as a word indicating the place, and “Saturday, October 16” and “18” as the words indicating the date. 0:00 "is extracted. In addition, “Mr. A”, “Mr. C” and “Mr. D” are extracted as words indicating personal names, and “△△@○○.co.jp” and “** @ ○○. co.jp "and" ☆☆@○○.co.jp "are extracted.

  Further, as the action support icons, a map information icon 51, a facility information icon 52, a traffic guide information icon 53, a weather information icon 54, a schedule information icon 55, an address information icon 56, and a registered message information icon 57 are displayed. As shown in FIG. 10, for example, when a traffic guidance information icon 53 is designated and input by a receiving user via a mouse operation or a touch panel, traffic guidance information associated with the traffic guidance information icon 53 is displayed around the icon by a browser. Is expanded and displayed in the area (reference numeral 58 in the figure). That is, it is possible to allow the receiving user to view traffic guidance information such as a route to the destination on the day of the event, and to support the action actually going to the destination.

  The same applies to other action support icons. For example, when the schedule information icon 55 is designated and input, the schedule information of “October 16 (Saturday)” of the receiving user is expanded and displayed. As a result, it is possible to support the behavior of causing the receiving user to browse his / her schedule corresponding to the date of the event for which the notification has been received and to coordinate with other schedules.

  For example, when the address information icon 56 is designated and input, personal address information registered in the address book DB among the message transmitting user and the specified event participant is displayed in an expanded manner. Accordingly, it is possible to support the action of causing the receiving user to browse the address information and contact the participant if the event participant is registered in his / her address book.

  As described above, according to the present embodiment, the server 3 analyzes the content of the message received from the user terminal 2 of the transmission user, and extracts an action specific word that is a phrase specifying the action scheduled by the user. . And based on this action specific word, the action support information which is information supporting the action scheduled by the user is acquired, and the icon data corresponding to the action support information is embedded in the document data describing the received message. Is transmitted as action support message data to the user terminal 2 of the receiving user.

  Therefore, the user terminal 2b of the receiving user who receives the message from the user terminal 2a of the transmitting user can acquire the action support information related to the action specific word included in the message together with the content of the message. As a result, it is possible to provide information that supports the scheduled action at the same timing when the user browses a message related to the scheduled action.

  In other words, when a user browses a message related to a scheduled action, information that supports the scheduled action is already provided. , Get the information you need for your scheduled actions. As a result, it is possible to eliminate the burden of the act of searching for and collecting necessary information by one's own hands using various information providing services provided on the Internet, and improving the convenience for users. A message transmission service can be provided.

  For example, it is possible to eliminate the burden on the act of a user accessing and searching for a web page that provides these services for area-related information such as map information and traffic information related to an event. In addition, for example, it is possible to eliminate the burden on the act of a user searching for address information related to event participants or the like from the address book tool. Further, for example, it is possible to eliminate the burden on the act of the user confirming the presence / absence of registration of address information related to event participants and the like using the address book tool.

  In addition, since the corresponding action support information is expanded and displayed on the receiving user's user terminal 2b in response to the user's designation input for the action support icon displayed by the browser, a new link is added via a link such as a URL. Compared to the case where action support information is acquired, processing related to search and transmission / reception of information with the server 3 is omitted, and the user is planning actions within the scope of the act of browsing the message. It is suitable for quickly confirming information necessary for the operation.

  In addition, said each embodiment is only an illustration, and this invention includes what is illustrated below and other embodiment other than that. For example, the message analysis means 42 analyzes the content of the received message, extracts a phrase indicating the product name as an action specific word, and the action support information acquisition means 43 extracts the Internet based on the phrase indicating the extracted product name. Product information that matches the product name and facility information that handles the product information may be acquired as action support information from the above-mentioned virtual store and the DB that stores the product information handled by the virtual store or the facility DB described above. . Moreover, you may make it the action assistance information acquisition means 43 acquire the news information relevant to a place and a date as action assistance information from DB which has memorize | stored news information based on the extracted event specific word. In any case, it is possible to eliminate the burden of the act of searching for and collecting necessary information by the user's own hands using various information providing services provided on the Internet, which is convenient for the user. An improved message transmission service can be provided.

  In addition, when there is a gap in the period from the date and time when the message is transmitted from the user terminal 2a of the transmitting user to the date and time extracted as the event specific word, the action support information is acquired from the viewpoint of maintaining the freshness of the information to be provided The means 43 may execute a process of reacquiring action support information based on the extracted action specific word during a period from the date and time when the message is received to the date and time extracted as the event specific word. Based on the re-acquired action support information, the action support information stored in the action support information DB 7 is updated, action support message data is created based on the updated action support information, and the receiving user's You may make it transmit to the user terminal 2b. In this way, even if there is a change in weather forecast or traffic schedule, for example, it becomes possible to cope with this.

  In addition, each element such as means relating to the present invention is not limited to an arithmetic control unit of a computer, but may be realized by other information processing mechanisms such as an electronic circuit based on wired logic or the like. Each configuration diagram, data diagram, flowchart diagram, and the like are merely examples, and the presence / absence of each element, the arrangement order thereof, the execution order of each process, specific contents, and the like can be appropriately changed. For example, the server device of the present invention may be realized by using a plurality of devices such as a server as a component, and a configuration in which each storage unit is realized by a separate and independent server device or system is also common. Further, depending on the function, the configuration can be flexibly changed, for example, by calling an external platform or the like with an API (Application Program Interface) or network computing.

1 System 2 Terminal 3 Server 4 Personal Management DB Group 5 Regional DB Group 6 Message DB
7 action support information DB
8 Action support icon DB
9 action support message DB 21, 31 calculation control unit 22, 32 storage unit 23, 33 communication unit 24 input unit 25 display unit 41 reception means 42 message analysis means 43 action support information acquisition means 44 action support icon creation means 45 message data creation means 46 Message data transmission means

Claims (7)

Receiving means for receiving a message from a user terminal connected via a communication network;
Message analysis means for analyzing the content of the received message and extracting an action specific word that is a phrase specifying the action scheduled by the user;
Action support for acquiring the action support information related to the action specific word from a database storing action support information that is information supporting the action scheduled by the user based on the extracted action specific word Information acquisition means;
Action support icon creating means for creating icon data corresponding to the acquired action support information;
Message data creating means for embedding the created icon data in the document data describing the received message and creating action support message data;
An action support information providing apparatus comprising: message data transmitting means for transmitting the created action support message data to a user terminal of a user who receives the message. The message analysis means includes
Analyzing the content of the received message, extracting an event specific word including a word indicating a place and a date as the action specific word,
The action support information acquisition means includes:
Obtaining the area-related information related to the location and date as the action support information from a database storing area-related information including map information and traffic guidance information based on the extracted event specific words. The action support information providing apparatus according to claim 1, wherein the action support information providing apparatus is provided. The message analysis means includes
Analyzing the content of the received message, and extracting a personal specific word including a phrase indicating a person's name and contact information as the action specific word,
The action support information acquisition means includes:
Based on the extracted personal identification word, from the database storing address information including the friend name and contact information registered by the receiving user of the message, the address information matching the personal name or contact information is obtained from the database. The action support information providing apparatus according to claim 1, wherein the action support information is acquired as action support information. The action support information acquisition means includes:
Based on the extracted personal identification word, the address information that matches the contact information exists by referring to a database storing address information including the friend name and contact information registered by the user receiving the message. 4. The action support information providing apparatus according to claim 3, wherein if not, message information that prompts registration to the address information together with the contact information is acquired as the action support information. The message data transmission means includes
Sending the action support message data including the terminal control program,
The terminal control program is
The user terminal of the user receiving the message,
Means for displaying the received message and an action support icon based on the created icon data;
Means for receiving a designation input for the action support icon from a receiving user, and means for displaying the acquired action support information corresponding to the created icon data in response to the designation input for the action support icon. The action support information providing apparatus according to claim 1, wherein the action support information providing apparatus is provided. A computer receiving a message from a user terminal connected via a communication network;
A computer analyzing the content of the received message and extracting an action specific word that is a phrase specifying the action scheduled by the user;
Based on the extracted action specific word, the computer acquires the action support information related to the action specific word from a database storing action support information that is information supporting the action scheduled by the user. And steps to
A computer creating icon data corresponding to the acquired action support information;
A step of embedding the created icon data in document data describing the received message to create action support message data;
And a step of transmitting the created action support message data to a user terminal of a user who receives the message. Computer
Receiving means for receiving a message from a user terminal connected via a communication network;
Message analysis means for analyzing the content of the received message and extracting an action specific word which is a phrase specifying the action scheduled by the user;
Action support for acquiring the action support information related to the action specific word from a database storing action support information that is information supporting the action scheduled by the user based on the extracted action specific word Information acquisition means,
Action support icon creating means for creating icon data corresponding to the acquired action support information;
Message data creation means for creating action support message data by embedding the created icon data in the document data describing the received message, and the created action support for the user terminal of the user receiving the message A program that functions as message data transmission means for transmitting message data.

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