JP2011128997A - Work support system, method and program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a work support system for supporting planning of efficient routes to customers. <P>SOLUTION: The work support system includes: a display part which displays information; a customer database for storing customers having received products and customer position indicating the position of the customers in association with each other; an information display part which displays a map on the display part and displays marks indicating the customer positions on the map; a maintenance database for storing maintenance work information of the products including a status of response to the customers; an extraction condition accepting part which accepts extraction conditions to extract the information for determining the customers to be visited from the maintenance database; and an information extraction part which extracts the extraction information including the customers satisfying the extraction conditions based on the extraction conditions from the maintenance database. The information display part displays the marks indicating the customer positions corresponding to the customers so as to be visually distinguished on the map. <P>COPYRIGHT: (C)2011,JPO&INPIT

Description

  The present invention relates to a business support system.

  The patrol work is an after-sales service (hereinafter referred to as maintenance work) that visits a customer who has delivered the product for the purpose of ordering parts replacement or repair work of the delivered product (hereinafter referred to as additional order). is there. In the case of regular inspections, after delivery of the product, it may be sent to the customer after a certain period of time. Further, when there is some request on the customer side and there is a contact (contact) from the customer, it may be dealt with according to the contact. Furthermore, when troubles such as failures occur in the delivered product, it is necessary to urgently respond to the customer. The technology for dealing with customers after product delivery is disclosed as follows.

  Patent Document 1 discloses a maintenance staff patrol position display device that can quickly and reliably grasp the position of a maintenance staff. The maintenance personnel patrol position display device of Patent Literature 1 includes a map display unit, a schedule storage unit, a calculation unit, a building instruction unit, and a specific building display unit. The map display unit displays a map including a predetermined area and all customer buildings in the area. The schedule storage unit stores a schedule in which the names of buildings to be visited by maintenance personnel and the work contents for the buildings are determined on a daily basis. The calculation unit determines the work building of the maintenance staff at an arbitrary time based on the work content. The building instructing unit instructs the building for each maintenance staff determined by the calculation unit on the map displayed by the map display unit. The specific building display means displays the specific building among the customer buildings on the map display unit in distinction from other buildings. According to the maintenance staff patrol position display device disclosed in Patent Document 1, when the maintenance staff is dispatched to the building where the accident occurred, it is possible to immediately find the maintenance staff in the nearest place, and to respond more quickly to the occurrence of the accident. Is possible.

  According to the technique of Patent Document 1, it is possible to respond quickly when a trouble occurs, but it is assumed that there is a contact from the customer side as in the case where the customer side responds by contact. On the other hand, the purpose of the patrol business is to receive additional orders by patroling customers without contact. In other words, it is required to efficiently visit customers who can expect additional orders. However, the information necessary to determine the customer's patrol route, such as the customer's address information, the last periodic inspection date, or the number of troubles, is often managed with individual data, It took a lot of time because it was difficult to plan a route that would patrol customers efficiently. For these reasons, the patrol route plan in the patrol work relies on know-how such as the skill level, intuition, and memory of the patrolman who patrols the customer.

Japanese Patent No. 2991257

  An object of the present invention is to provide a business support system capable of supporting an appropriate plan for a route that efficiently patrols customers.

  The business support system of the present invention includes a display unit (4) for displaying information, a customer DB (11) for recording a customer who has received a product and a customer position indicating a customer position, and a display unit ( 4) An information display unit (22) for displaying a map (70 to 80) indicating a customer position by displaying a map on the map, and a maintenance DB for recording product maintenance work information including the response status to the customer (12), an extraction condition receiving unit (23) for receiving an extraction condition for extracting from the maintenance DB (12) information for determining a target customer who should perform a patrol business visiting the customer from among the customers, and an extraction condition And an information extraction unit (24) that extracts the extracted information including the target customer that meets the extraction condition from the maintenance DB (12), and the information display unit (22) has a mark (70 to 80). Customer corresponding to target customer Visually displayed in distinguishable state on the map mark the (70-80) pointing to location.

  The business support method of the present invention is a step of recording the customer's position indicating the customer's position in correspondence with the customer to whom the product has been delivered, and recording product maintenance work information including the response status to the customer ( S100), displaying a map, and displaying a mark indicating the customer position on the map (S101), and extracting information for determining a target customer to perform a patrol business visiting the customer from among the customers A step of accepting the extraction condition (S102), a step of extracting extraction information including the target customer that matches the extraction condition based on the extraction condition (S103), and a customer position corresponding to the target customer among the landmarks And displaying the mark on the map in a visually distinguishable state (S104).

  The business support program of the present invention causes a computer to execute the business support method described above.

  ADVANTAGE OF THE INVENTION According to this invention, the business assistance system which can support the suitable plan of the regular route which patrols a customer efficiently can be provided.

It is a figure which shows the structure of the work assistance system in 1st Embodiment. It is a figure which shows the data recorded on customer DB11 in 1st Embodiment. It is a figure which shows the data recorded on maintenance DB12 in 1st Embodiment. It is a figure which shows the data recorded on product DB13 in 1st Embodiment. It is a flowchart which shows operation | movement of the work assistance system in 1st Embodiment. It is a figure which shows the marker displayed on the map in 1st Embodiment. It is a figure which shows the extraction condition input screen in 1st Embodiment. It is a figure which shows the extraction information displayed on the map with the marker of a different color in 1st Embodiment. It is a figure which shows the detailed display of the extraction information in 1st Embodiment. It is a figure which shows the structure of the work assistance system in 2nd Embodiment. It is a figure which shows the data recorded on the movement log | history DB14 in 2nd Embodiment. It is a flowchart which shows operation | movement of the work assistance system in 2nd Embodiment. It is a figure which shows the marker and arrow displayed on the map in 2nd Embodiment. It is a figure which shows the extraction information displayed on the map with the marker of a different color with the arrow in 2nd Embodiment. It is a figure which shows the detailed display of the extraction information displayed on the map with the marker of a different color with the arrow in 2nd Embodiment. It is a flowchart which shows operation | movement of the business assistance system in 3rd Embodiment. It is a figure which shows the extraction condition input screen in 3rd Embodiment. It is a figure which shows the marker displayed on the map by a different color based on the customer response status information in 3rd Embodiment. It is a figure which shows the detailed display of the customer corresponding to the marker displayed on the map by a different color based on the customer response status information in 3rd Embodiment. It is a flowchart which shows operation | movement of the work assistance system in 4th Embodiment. It is a figure which shows the extraction condition input screen in 4th Embodiment. It is a figure which shows the surrounding map of the customer position of the displayed search object customer matched with the reduced scale size in 4th Embodiment. It is a figure which shows the surrounding map of the customer position of the customer of the search object displayed according to the reduced scale size in 4th Embodiment, and the detailed information of a customer.

  A business support system according to an embodiment of the present invention will be described below with reference to the accompanying drawings.

(First embodiment)
First, the business support system according to the first embodiment of the present invention will be described. The business support system according to the present embodiment displays a customer position on a map with a marker based on customer information recorded in advance. Further, based on the maintenance information for the product delivered to the customer, a customer who is expected to be effective by the patrol work is extracted and displayed separately from the marker indicating the other customer on the map. This makes it possible for patrolers to visit customers efficiently because it is possible to check on the map the customers to whom the product has been delivered and the customers that are likely to benefit from the patrol work. It is possible to plan the route appropriately.

[Description of configuration]
First, the configuration of the business support system in the present embodiment will be described. FIG. 1 is a diagram showing a configuration of a business support system in the present embodiment. The business support system of the present embodiment includes a storage unit 1, a control unit 2, an input unit 3, a display unit 4, and a communication unit 5.

  First, the input unit 3 is exemplified by an input device such as a mouse or a keyboard. The input unit 3 is an input interface with the user. The input unit 3 is connected to the control unit 2 and outputs an input from the user to the control unit 2.

  Next, the display unit 4 is exemplified by an LCD (Liquid Crystal Display). The display unit 4 is connected to the control unit 2 and displays information input from the control unit 2.

  Next, the communication unit 5 is a communication interface with an external communication network. The communication unit 5 is connected to the control unit 2 and can communicate in an external communication network.

  Next, the storage unit 1 is exemplified by a ROM (Read Only Memory), a RAM (Random Access Memory), and a hard disk. The storage unit 1 stores a processing program that implements the functions of the business support system and various data. The storage unit 1 is connected to the control unit 2, and data is read and written by the control unit 2.

  The storage unit 1 includes a customer database (hereinafter referred to as DB) 11, a maintenance DB 12, a product DB 13, and a map DB 15. The customer DB 11 records information related to the customer to whom the product has been delivered. The maintenance DB 12 records information related to the maintenance work of the delivered product. The product DB 13 records information related to the delivered product. The map DB 15 records map data including domestic and overseas to be displayed on the display unit 4. The user of the business support system records data to be stored in each DB of the storage unit 1 in the storage unit 1 from the input unit 3 or from the outside via the communication unit 5. Hereinafter, information stored in the customer DB 11, the maintenance DB 12, and the product DB 13 will be described. In addition, since the information memorize | stored in map DB15 is general map data, description is abbreviate | omitted.

  FIG. 2 is a diagram illustrating data recorded in the customer DB 11 in the present embodiment. The customer DB 11 records customer information 111. The customer DB 11 includes a project number, a customer name, and customer location information. The project number is a common number used in the business support system of this embodiment. The customer name includes the company name and department name of the customer. The customer location information is information indicating the location of the customer location in latitude and longitude. Note that the information shown in FIG. 2 is merely an example, and for example, a lot of data relating to other customers exemplified by customer IDs, factory names, and factory IDs are recorded.

  FIG. 3 is a diagram showing data recorded in the maintenance DB 12 in the present embodiment. The maintenance DB 12 records periodic inspection information 121, maintenance work form information 122, and follow information 123. The periodic inspection information 121 includes the project number, the previous periodic inspection implementation date, and the next scheduled periodic inspection date. The periodic inspection is an inspection determined every certain period. The date of the previous periodic inspection is the date on which the previous periodic inspection was performed. The next scheduled periodic inspection date is the scheduled date for the next periodic inspection. The maintenance work form information 122 includes a project number, a work classification, a supervisor (hereinafter referred to as SV) dispatch date, and a supervisor return date. The maintenance work form is a form in which the contents of the maintenance work performed for the customer who has delivered the product are recorded. The business category is the content of the maintenance business performed for the customer, and there are categories such as patrol business, business negotiations, and troubleshooting. The SV dispatch date is the date on which the SV serving as the response staff was dispatched during the maintenance work. The SV return date is the date when the SV that performed maintenance work returned to the company. The follow information 123 records the project number and the recommendation letter submission date. A recommendation letter is a document that proposes to a customer who has been delivered a product to perform work such as inspection of the product and replacement of parts. The recommendation letter submission date is the date on which the recommendation letter was submitted to the customer who delivered the product.

  FIG. 4 is a diagram showing data recorded in the product DB 13 in the present embodiment. The product DB 13 records project information 131 and machine information 132. The project information 131 includes a project number and an order. The order records a list of machine numbers of products delivered to the customer in the project. The machine number is uniquely assigned so that each product can be identified. The machine information 132 records the presence or absence of spare parts for each machine number. The machine number corresponds to the machine number recorded in the project information 131. The presence / absence of a spare part records the presence / absence of a spare part for the product having the machine number. In addition to the above, the product DB 13 may store information such as machine drawings necessary for machine maintenance work, but the description is omitted because it does not directly affect the present invention. The project information 131 and the machine information 132 recorded in the product DB 13 may be recorded in the maintenance DB 12. Or customer DB11, maintenance DB12, and product DB13 may be realized as one DB. How the information to be recorded in the DB is distributed and configured to each DB can be flexibly changed by the administrator of the business support system. In the following description, as described above, the DB is classified into the customer DB 11, the product DB 12, and the maintenance DB 13.

  Next, the control unit 2 is exemplified by a CPU (Central Processing Unit). The control unit 2 executes the function of the business support system by reading and executing the processing program stored in the storage unit 1. The control unit 2 includes an information registration unit 21, an information display unit 22, an extraction condition reception unit 23, and an information extraction unit 24. The information registration unit 21, the information display unit 22, the extraction condition reception unit 23, and the information extraction unit 24 are realized by executing a processing program by the control unit 2. The function of each component will be described in the description of the operation described later.

  The above is the description of the configuration of the business support system in the present embodiment. In addition, the memory | storage part 1, the control part 2, the input part 3, the display part 4, and the communication part 5 are generally comprised as a work support apparatus provided with these. The user of the business support system may also use the business support system by accessing the business support device via the communication network using a computer (not shown) connected to the communication network.

[Description of operation]
Next, the operation of the business support system in this embodiment will be described. FIG. 5 is a flowchart showing the operation of the business support system in the present embodiment.

(Step S100)
The storage unit 1 stores registration information. A user of the business support system inputs registration information to be registered in the business support system via the input unit 3. Alternatively, the user inputs registration information to the business support system using a computer connected to the business support system via a communication network (not shown). Registration information is each information memorize | stored in customer DB11, maintenance DB12, and product DB13 mentioned above. The information registration unit 21 of the control unit 2 records registration information input via the input unit 3 in each database of the customer DB 11, the maintenance DB 12, and the product DB 13 of the storage unit 1. Note that the map data stored in the map DB 15 is recorded in advance in the map DB 15 by the administrator of the business support system.

(Step S101)
The information display unit 22 displays customer position information. When the use of the business support system is started by the user, the information display unit 22 displays a map on the display unit 4 using the map data recorded in the map DB 15 of the storage unit 1 and is stored in the customer DB 11. Based on the customer location information of the customer, the location of the customer (hereinafter referred to as customer location) is shown on the map. At this time, the information display unit 22 displays the customer position on the map using a balloon-shaped marker. FIG. 6 is a diagram showing markers displayed on the map in the present embodiment. Referring to FIG. 6, markers 70 to 80 can be confirmed. The markers 70 to 80 indicate the positions for each project number stored in the customer DB 11. The positions indicated by the markers 70 to 80 are based on customer position information corresponding to each project number stored in the customer DB 11. As described above, the customer position is indicated by the marker on the map displayed on the display unit 4, so that the user can easily grasp the positional relationship of the customer.

(Step S102)
Returning to FIG. 5, in step S102, the extraction condition receiving unit 23 receives the extraction condition. The extraction condition receiving unit 23 displays an extraction condition input screen on the display unit 4. The extraction condition input screen is a display for inputting an extraction condition for extracting customer information corresponding to a predetermined condition. The user uses the input unit 3 to input extraction conditions on the extraction condition input screen. The extraction condition receiving unit 23 receives the extraction condition input by the user. FIG. 7 is a diagram showing an extraction condition input screen in the present embodiment. The extraction condition input screen may be displayed so as to overlap the map and the marker displayed on the display unit 4, or only the extraction condition input screen may be displayed. Hereinafter, the extraction condition input screen shown in FIG. 7 will be described.

  Referring to FIG. 7, a plurality of setting items are provided on the extraction condition input screen. The “valid / invalid” column is a column for inputting a flag for setting which item is used to extract registration information. The “extraction condition” column is a column for inputting a threshold value for each item. In each item of the “extraction condition” column, items that can extract customers who can obtain a high effect by performing a patrol work are arranged. In the “valid / invalid” column, the user inputs a flag for the item of the extraction condition for which the registered information should be extracted, and inputs a numerical value that is a threshold value for each item of the extraction condition for which the flag has been input. Hereinafter, each item in the “extraction condition” column will be described.

  First, the “period from the previous periodic inspection” is specified as a condition for how many years have passed since the previous periodic inspection. In addition, the “period until the next periodic inspection” is specified as a condition for how many years until the next periodic inspection. By specifying the period from the periodic inspection, these conditions can extract customers where products that have not undergone the periodic inspection for a certain period of time are installed. This is because the possibility of receiving an additional order can be increased by performing a patrol work for a customer with a product that has not been inspected for a certain period of time. In “Period from last periodic inspection” and “Period until next periodic inspection”, condition input is performed for the previous periodic inspection date and the next periodic inspection date recorded in the periodic inspection information 121 of the maintenance DB 12. It is calculated based on the period from the current day (hereinafter referred to as calculation date).

  Next, “contact status with customer: number of patrols” designates as a condition how many times the patrol work has been performed for the customer. Further, “contact status with customer: number of negotiations” is entered on condition that the number of negotiations with the customer is less than or equal to. Under these conditions, customers with a small number of visits can be extracted by designating the number of visits and the number of negotiations to a certain number or less. This is because it is possible to increase the possibility of receiving additional orders by performing patrol work for customers with a small number of visits. “Contact status with customer: number of troubles” designates as a condition how many times the customer has dealt with troubles. Under this condition, by specifying the number of troubles at a certain number or more, customers with a large number of troubles can be extracted. This is because it is possible to increase the possibility of receiving additional orders by performing patrol work for customers with products with many troubles. “Contact status with customer: number of visits”, “contact status with customer: number of negotiations”, and “contact status with customer: number of troubles” are the business categories recorded in the maintenance work form information 122 of the maintenance DB 12. It is calculated by counting the number of records for each category (patrolling business, negotiation, trouble handling).

  Next, “Presence / absence of current troubleshooting” designates a customer who is currently troubleshooting. This condition makes it possible to extract customers who are currently dealing with problems. This is because the response staff have already been dispatched to customers who are currently dealing with troubles, and are not eligible for patrol work. “Presence / absence of trouble handling” is a maintenance work form in which the work classification stored in the maintenance work form information 122 of the maintenance DB 12 is “trouble handling”, and the date is only on the SV dispatch date. Customers with records are extracted.

  Next, the “period from the recommendation letter issuance date” is specified on the condition that how many years have passed since the date the recommendation letter was issued to the customer. Under this condition, it is possible to extract customers who have passed a certain period of time from the issue date of the recommendation letter. By performing patrol work for customers who have passed a certain period of time since the recommendation letter issuance, the possibility of receiving additional orders can be increased. The “period from the recommendation letter issuance date” is calculated based on the recommendation letter submission date and the calculation date in the follow information 123 of the maintenance DB 12.

  Next, the “period from the date of the last trouble occurrence” is designated as a condition on how many years have passed since the date of troubleshooting for the customer. This condition makes it possible to extract customers who have passed a certain period since the last trouble occurred. The possibility of receiving additional orders can be increased by performing patrol work for customers who have passed a certain period of time since the last trouble occurred. “Period from the last trouble occurrence date” is the latest SV dispatch date among the forms with the business classification “trouble” in the form of the same project number recorded in the maintenance work form information 122 of the maintenance DB 12. And the calculation date.

  Next, “presence / absence of spare parts” designates the presence / absence of spare parts for the delivered product as a condition. Here, the spare part is an alternative that should be replaced in the event of a failure of the delivered product. Under this condition, customers can be extracted according to the presence or absence of spare parts at the customer. For example, it is possible to increase the possibility of receiving an additional order by performing a patrol job for a customer without spare parts. “Presence / absence of spare part” is whether or not there is a machine number for which there is no spare part recorded in the machine information 132 for each machine number recorded in the project information 131 of the product DB 13. Extracted by

  Next, the “period from the customer last visit date” is specified as a condition for how many years have passed since the last visit to the customer. Under this condition, it is possible to extract customers who have passed for a certain period since the last visit to the customer. The possibility of receiving additional orders can be increased by carrying out patrol work for customers who have passed a certain period of time since the last visit. “Period from customer last visit date” is the newest of the reports with the business category “tour” or “business negotiation” in the reports for the same project number recorded in the maintenance work form information 122 of the maintenance DB 12. It is calculated based on the SV dispatch date and the calculation date. The above is the description of each item in the “extraction condition” column.

  These extraction conditions may be extracted as “AND” conditions for a plurality of extraction conditions, may be extracted as “OR” conditions, or may be extracted from “AND” conditions or “OR” conditions. The search condition input screen may be selectable on the extraction condition input screen. Further, each item in the “extraction condition” column is not limited to the above-described items, and more (or fewer) items may exist. The above is the description of the extraction condition input screen.

(Step S103)
Returning to FIG. 5 again, in step S103, the information extraction unit 24 extracts registration information (hereinafter referred to as extraction information) that meets the extraction conditions. When the user completes the input of the extraction condition on the extraction condition input screen displayed on the display unit 4, the user selects a search button on the extraction condition input screen. When the search button is selected, the information extraction unit 24 selects a customer that meets the extraction conditions from the customer DB 11, the maintenance DB 12, and the product DB 13 in the storage unit 1 based on the extraction conditions received by the extraction condition reception unit 23. To extract.

(Step S104)
The information display unit 22 displays the extracted information. The information display unit 22 displays the customer position of the customer included in the extracted information extracted by the information extracting unit 24 so that it can be identified on the map. In step S101, the information display unit 22 has already displayed the customer position of the customer included in the registration information on the map displayed on the display unit 4 with a marker. In the present embodiment, the information display unit 22 displays the extracted information so as to be identifiable by changing the color of the marker indicating the customer position of the customer included in the extracted information. The information display unit 22 identifies the customer position information corresponding to the customer included in the extracted information from the customer information 111 of the customer DB 11, and changes the color of the marker indicating the corresponding customer position.

  FIG. 8 is a diagram showing extraction information displayed on a map with markers of different colors in the present embodiment. Referring to FIG. 8, the colors of the markers 73, 75, 77, 79, and 80 are displayed differently from the colors of the other markers. This means that the customer at the customer position indicated by the markers 73, 75, 77, 79, 80 is included in the extracted information by the information extraction unit 24. As described above, the information display unit 22 changes and displays the color of the marker indicating the customer position of the customer included in the extracted information on the map displayed on the display unit 4, so that the user can select any customer. It is possible to grasp at a glance whether the customer at the location is suitable for the extraction condition. It is assumed that the marker color changed by the information display unit 22 is determined in advance by the administrator of the business support system. Alternatively, the color of the marker after the change may be settable by the user.

(Step S105)
Returning to FIG. 5 again, in step S105, the extraction condition receiving unit 23 determines whether or not the detailed display of the extracted information is selected. When the user wants to refer to the detailed information of the customer indicated by the specific marker by checking the different color marker displayed on the display unit 4, the user selects the marker to be referred to the detailed display using the input unit 3. To do. When a specific marker is selected by the user, the process proceeds to step S106. On the other hand, when the user does not select a specific marker, the operation flow ends. In this case, the process may return to step S102 and the extraction condition may be input again by the user.

(Step S106)
The information display unit 22 performs detailed display of the extracted information. The extraction condition receiving unit 23 detects that a specific marker has been selected by the user. The information extraction unit 24 extracts detailed customer information corresponding to the specific marker received by the extraction condition reception unit 23 from the customer DB 11, the maintenance DB 12, and the product DB 13 of the storage unit 1. The information display unit 22 displays detailed customer information corresponding to the specific marker extracted by the information extraction unit 24 on the display unit 4. Thereafter, the process returns to step S105, and the process returns to the determination as to whether or not the user selects detailed information of other extracted information. Hereinafter, the detailed display will be described.

  FIG. 9 is a diagram showing a detailed display of the extracted information in the present embodiment. Referring to FIG. 9, the user operates the input unit 3 to select the marker 79 with the pointer 81. The information display unit 22 displays detailed information about the customer at the customer position indicated by the marker 79. In the detailed information, “factory name”, “customer name”, “country”, “factory ID”, “product 1 serial number”, “product 2 serial number”, and “trading company name” are displayed as customer information. Can be confirmed. Information corresponding to the conditions displayed on the extraction condition input screen as registered information is also displayed. That is, “last periodic inspection date”, “next periodic inspection date”, “contact state with customer: number of visits”, “contact state with customer: number of negotiations”, “contact state with customer: number of troubles”, “ “Current troubleshooting status”, “Recommendation letter effective date”, “Last trouble occurrence date”, “Presence of spare parts”, “Customer last visit date” are displayed. As described above, these display contents are information that is input as an extraction condition for determining a customer to be visited on the extraction condition input screen. Therefore, these pieces of information are useful for determining whether or not the user should visit the customer. In addition, these displays are examples, and the displayed contents are not limited to these. The information display unit 22 can extract and display more information useful for determining whether or not to perform a patrol job from each DB of the storage unit 1. The above is the description of the operation of the business support system in the present embodiment.

  As described above, according to the business support system of the present embodiment, each DB of the storage unit 1 stores in advance information related to a customer to whom a product has been delivered and information related to maintenance work for the delivered product. The extraction condition accepting unit 23 accepts an extraction condition useful for determining whether or not the user performs a patrol job on the extraction condition input screen. The information extraction unit 24 extracts, as extraction information, a customer that meets the extraction condition from each DB of the storage unit 1 based on the extraction condition input on the extraction condition input screen. The information display unit 22 indicates the customer position of the customer included in the registration information in advance with a marker on the map, and the customer position of the customer included in the extracted extracted information is a marker indicating the customer position of another customer Are indicated by markers of different colors. With such a configuration, the user can identify the position of the customer to be visited at a glance by checking the marker on the map displayed on the display unit 4. Moreover, since the positional relationship on the map of each customer can be confirmed at a glance, it is possible to appropriately plan a route for visiting the customer. Note that the marker is not limited to the method of displaying the color differently, and the difference may be identified by the difference in the shape of the marker or the difference in the comment or design displayed on the marker.

  Furthermore, according to the business support system of the present embodiment, the extraction condition receiving unit 23 receives a selection of a specific marker using the input unit 3 by the user. The information extraction unit 24 extracts detailed customer information corresponding to the selected marker from each DB of the storage unit 1. The information display unit 22 displays detailed customer information corresponding to the selected marker on the display unit 4. The detailed display includes information useful for determining a customer to be visited displayed on the extraction condition input screen. With such a configuration, it is possible to confirm detailed information of the extracted extracted information and determine whether or not to visit the customer. The above is the description of the business support system in the first embodiment.

(Second Embodiment)
Next, a business support system according to the second embodiment of the present invention will be described. The business support system according to the present embodiment records a movement history of a patrol person who patrols a customer. And when displaying a customer position on a map, a visitor's movement history is also displayed simultaneously. Thereby, the user of the business support system can confirm in what order the past patrolman has visited the customer, and can obtain effective information in the planning of the traveling route.

[Description of configuration]
First, the configuration of the business support system in this embodiment will be described. FIG. 10 is a diagram showing a configuration of a business support system in the present embodiment. The configuration of the business support system of this embodiment is almost the same as that of the business support system of the first embodiment. For this reason, the description will focus on the parts different from the first embodiment, and the description of the same parts as in the first embodiment will be omitted.

  Similar to the first embodiment, the business support system of this embodiment includes a storage unit 1, a control unit 2, an input unit 3, a display unit 4, and a communication unit 5, and further includes a portable information terminal 6. Prepare. Since the input unit 3, the display unit 4, and the communication unit 5 are the same as those in the first embodiment, description thereof is omitted.

  The portable information terminal 6 is carried by the patrol person and transmits the travel history of the patrol person to the business support system. The portable information terminal 6 can communicate with the business support system via a wireless communication network (not shown). The portable information terminal 6 includes a wide variety of portable terminals capable of performing wireless communication, that is, a portable telephone terminal, a small personal computer called PHS (Personal Handyphone System), a netbook, or a PDA (Personal). (Digital Assistant). The portable information terminal 6 includes a position information measuring device exemplified by GPS (Global Positioning System). The portable information terminal 6 measures the position information of the portable information terminal 6 and transmits it to the business support system. The portable information terminal 6 may periodically measure the position information, measure the position information in response to a request from the business support system, or measure the position information by an input from a patrol person. Also good. In addition, the acquisition means of the positional information of the portable information terminal 6 is not limited to GPS. For example, a traveler inputs a position on a map displayed on the display unit of the portable information terminal 6 or inputs an address. Or you may. In the following description, the portable information terminal 6 will be described as measuring position information by input from a patrol person.

  As in the first embodiment, the storage unit 1 includes a customer DB 11, a maintenance DB 12, a product DB 13, and a map DB 15, and further includes a movement history DB 14 in the present embodiment. Since the customer DB 11, the maintenance DB 12, the product DB 13, and the map DB 15 are the same as those in the first embodiment, description thereof is omitted. The movement history DB 14 records the movement history of the patrol person.

  FIG. 11 is a diagram showing data recorded in the movement history DB 14 in the present embodiment. The movement history DB 14 records movement history information 141. The movement history information 141 records visitor position information and visit date and time. The visitor position information is position information measured by the portable information terminal 6. The tour date and time is the date and time when the visitor location information was measured. The movement history DB 14 records movement history information 141 for each identifier of the portable information terminal 6.

  Next, as in the first embodiment, the control unit 2 includes an information registration unit 21, an information display unit 22, an extraction condition reception unit 23, and an information extraction unit 24. An information registration unit 25 is provided. The information registration unit 21, the information display unit 22, the extraction condition reception unit 23, the information extraction unit 24, and the movement history information registration unit 25 are realized by executing a processing program by the control unit 2. . The function of each component will be described in the description of the operation described later.

  The above is the description of the configuration of the business support system in the present embodiment. Other than the above, the second embodiment is the same as the first embodiment.

[Description of operation]
Next, the operation of the business support system in this embodiment will be described. FIG. 12 is a flowchart showing the operation of the business support system in the present embodiment.

(Step S110)
The storage unit 1 stores registration information. This step is the same as step S100 in the first embodiment.

(Step S111)
The movement history DB 14 records movement history information. The patrol person travels around the customer carrying the portable information terminal 6 and, when reaching the customer, operates the portable information terminal 6 to transmit the position information to the business support system. At this time, the position information transmitted from the portable information terminal 6 includes the traveling date and time, which is the date and time when the position information is measured, and the identification information of the portable information terminal 6 in addition to the position of the portable information terminal 6. When receiving the location information from the portable information terminal 6 via the communication unit 5, the control unit 2 of the business support system records the location information in the movement history DB 14 of the storage unit 1. The movement history DB 14 records position information as movement history information 141 for each piece of identification information of the portable information terminal 6. The position information recorded in the movement history DB 14 in this way becomes the traveling person's movement history.

  In addition, the patrol person sets a specific identification flag when transmitting the location information to the business support system using the portable information terminal 6 so that the first customer and the final customer in a patrol job can be identified. The included location information may be transmitted. The movement history information registration unit 25 detects the first customer and the last customer in a specific patrol job based on the identification flag, and moves history information for each identification information of the mobile terminal and for each specific patrol job. 141 is distinguished and recorded in the movement history DB 14. Thereby, the movement history of the patrol person in the specific patrol work can be grasped. Further, as described above, in the present embodiment, the location information is transmitted by operating the portable information terminal 6 at the customer where the patrolman arrived, but this is an example, and the present invention is not limited to this method.

(Step S112)
The information display unit 22 displays customer position information and movement history. When the use of the business support system is started by the user, the information display unit 22 displays a map on the display unit 4 using the map data recorded in the map DB 15 of the storage unit 1 and is stored in the customer DB 11. The customer position is indicated on the map based on the customer position information of the customer. Furthermore, in the present embodiment, the information display unit 22 displays the movement history based on the movement history information 141 recorded in the movement history DB 14 while showing the customer position on the map. At this time, the information display unit 22 displays the customer position on the map using a balloon-shaped marker, as in the first embodiment. Moreover, in this embodiment, the information display part 22 displays a movement history on a map using the arrow which connects between customer positions.

  FIG. 13 is a diagram showing markers and arrows displayed on the map in the present embodiment. Referring to FIG. 13, the markers 70 to 80 can be confirmed. The markers 70 to 80 indicate customer positions of customers stored in the customer DB 11. In addition, arrows 90 to 99 indicate the travel history of the patrol person based on the travel history information 141 recorded in the travel history DB 14. Arrows 90 to 99 are displayed so as to connect the position information recorded in the movement history information 141 from the earlier date to the later date. For example, arrows 93 to 96 indicate that the traveling times of the position information indicating the respective customer positions are recorded in the order of the markers 76 → 75 → 71 → 70 → 72. Thus, by displaying the arrow which connects between customer positions with each marker which shows a customer position on the display part 4 based on movement log | history DB14, a user is a visitor in what route the patrolman had in the past. You can see at a glance whether you have visited the other side.

(Steps S113 to S117)
Returning to FIG. 12, steps S113 to S117 are the same as steps S102 to S106 in the first embodiment. That is, the user inputs extraction conditions (step S113). The information extraction unit 24 extracts extracted information (step S114). The information display unit 22 displays the extracted information (Step S115). The extraction condition receiving unit 23 determines whether or not the detailed display of the extracted information is selected (step S116). The information display unit 22 performs detailed display of the extracted information (step S117).

  In the present embodiment, the information display unit 22 may display the extracted information together with the movement history information 141 in step S115. FIG. 14 is a diagram showing extraction information displayed on a map with markers of different colors together with arrows in the present embodiment. Referring to FIG. 14, among the customer positions of the customers indicated by the markers 70 to 80, the colors of the markers 73, 75, 77, 79, 80 corresponding to the customers included in the extraction information that matches the extraction condition are changed and displayed. Has been. In addition, arrows 90 to 99 indicating the movement history are displayed between the customer positions indicated by the markers 70 to 80. Thus, by displaying both the customer position of the customer included in the extracted information and the travel history of the patrol person, the user can obtain useful information for determining the customer to be patroled. The same applies to step S117. The information display unit 22 according to the present embodiment may display the details of the customer corresponding to the specific marker, superimposed on the display of the marker indicating the customer position of the customer and the arrow indicating the movement history. FIG. 15 is a diagram showing a detailed display of extracted information displayed on a map with markers of different colors together with arrows in the present embodiment. Referring to FIG. 15, a marker 79 is selected by a pointer 81, and detailed customer information corresponding to the marker 79 is displayed. The above is the description of the operation of the business support system in the present embodiment.

  Thus, according to the business support system of the present embodiment, the movement history information registration unit 25 records the position information received from the portable information terminal 6 carried by the patrol person in the movement history DB 14. The movement history DB 14 stores position information as movement history information 141 for each identification information of the portable information terminal 6 or for each specific patrol job. When the information display unit 22 indicates the customer position of the customer on the map by the marker to the display unit 4, the information display unit 22 displays the movement history together as an arrow connecting the customer positions in order of the tour time. The information display unit 22 also displays the movement history arrows when displaying the marker corresponding to the customer included in the extraction condition with a marker of a different color so that it can be distinguished from the marker corresponding to the other customer. To do. Furthermore, the information display unit 22 also displays a marker indicating the customer position of the customer and an arrow of the movement history when performing detailed display of the customer included in the extracted information. By adopting such a configuration, the user can confirm at a glance what route the patrolman has visited the customer in the past, and is useful for determining the customer to be visited. Information can be obtained, and a patrol route for efficiently patroling customers can be planned appropriately.

  In the present embodiment, the portable information terminal 6 measures the position information by an input from a patrol person. For example, when the portable information terminal 6 periodically measures the position information, By connecting the places in order of the tour time, not only the order in which the patrolman patrols the customer, but also the actions between the customer and the customer can be displayed with arrows. As a result, information such as roads, railway stations, airports, and accommodation facilities that have passed when moving between customers can be confirmed at a glance on the map. Such information is useful for the user when actually visiting the customer. The above is the description of the business support system in the second embodiment.

(Third embodiment)
Next, a business support system according to the third embodiment of the present invention will be described. The business support system according to the present embodiment changes the color of the marker indicating the customer position depending on the content of the customer currently handling the customer. As a result, the user can confirm at a glance on the map whether or not a response is currently being performed at the customer and what response is being performed if a response is being performed. It is possible to obtain effective information in the planning of the traveling route.

[Description of operation]
In the business support system of this embodiment, the operation of the control unit 2 is different from that of the first embodiment. For this reason, the description will focus on the parts that differ in operation, and the description of the same parts as in the first embodiment will be omitted. FIG. 16 is a flowchart showing the operation of the business support system in the present embodiment. In addition, the structure similar to 1st Embodiment is applicable to the structure of the business assistance system in this embodiment. Therefore, repeated description of the configuration is omitted.

(Steps S120 to S121)
Steps S120 to S121 are the same as steps S100 to S101 in the first embodiment. That is, the storage unit 1 stores registration information (step S120). The information display unit 22 displays customer position information (step S121).

(Step S122)
The extraction condition receiving unit 23 receives display of customer service status information. The extraction condition receiving unit 23 displays an extraction condition input screen on the display unit 4. The extraction condition input screen is a display for inputting extraction conditions for extracting customer information corresponding to a predetermined condition, as in the first embodiment. FIG. 17 is a diagram showing an extraction condition input screen in the present embodiment. Similarly to the first embodiment, the extraction condition input screen may be displayed so as to overlap the map and the marker displayed on the display unit 4, or only the extraction condition input screen may be displayed. The extraction condition input screen in the present embodiment is provided with a “display customer service status information” field in addition to an “valid / invalid” field and an “extraction condition” field. The user can confirm the current correspondence information for each customer by selecting the “display of customer correspondence status information” field using the input unit 3.

(Step S123)
Returning to FIG. 16, in step S123, the information extraction unit 24 extracts customer service status information. When the user completes the “display customer service status information” selection on the extraction condition input screen displayed on the display unit 4, the user selects a search button on the extraction condition input screen. When the search button is selected, the information extraction unit 24 displays the customer service status information received by the extraction condition reception unit 23 from the customer DB 11 and the maintenance DB 12 in the storage unit 1. Extract.

  At this time, the information extraction unit 24 extracts a maintenance work form in which the date and time is entered only on the SV dispatch date and the date and time is not entered on the SV return date in the maintenance work form information 122 recorded in the maintenance DB 24. Such a maintenance work form indicates that the SV has been dispatched but has not yet been returned and is currently being handled by the customer. Therefore, by changing the color of the marker indicating the customer position of the customer corresponding to the maintenance work form extracted by this condition, it is possible to notify the user of the customer currently handled by the customer. Furthermore, the information extraction unit 24 specifies the business category of the extracted maintenance business form, and specifies the customer location information from the customer information 111 of the customer DB 11 based on the project number of the extracted maintenance business form.

(Step S124)
The information display unit 22 displays customer service status information. The information display unit 22 includes a maintenance business form extracted by the information extraction unit 24, in which the date and time is entered only on the SV dispatch date and the date and time on the SV return date are not entered, and the business classification in the extracted maintenance business form Based on the customer position information corresponding to the extracted maintenance business form, the customer response status information is displayed. Specifically, the information display unit 22 changes the color of the marker corresponding to the customer in the extracted customer position information according to the business category in the extracted maintenance business form. The information display unit 22 determines the color of the marker according to the business category in advance. For example, “trouble: red”, “regular inspection: blue”, “tour: green”, “business negotiation: orange”, “no response: white”, and so on. This is merely an example, and the color of the marker is not limited to these. Alternatively, the color of the marker corresponding to the business category may be selected by the user. Alternatively, instead of the color of the marker, the shape of the marker, or the comment or design displayed on the marker may be changed.

  FIG. 18 is a diagram showing markers displayed on the map in different colors based on the customer service status information in the present embodiment. Referring to FIG. 18, for example, the marker 78 is red and a trouble is being dealt with. The marker 73 is orange and is in a business talk. Markers 75, 77, and 80 are blue and under regular inspection. Markers 71 and 74 are green and are in patrol work. Markers 70, 72, 76 and 79 are white and have no particular correspondence. Thus, since the color of the marker on the map is displayed differently on the display unit 4, the user can check at a glance the corresponding situation at the current customer.

(Steps S125 to S126)
Returning to FIG. 16 again, steps S125 to S126 are the same as steps S105 to S106 in the first embodiment. That is, the extraction condition receiving unit 23 determines whether or not the detailed display of customer information has been selected (step S125). When a specific marker is selected by the user, the process proceeds to step S126. On the other hand, when the user does not select a specific marker, the operation flow ends. The information display unit 22 performs detailed display of the customer information extraction information (step S126). Thereafter, the process returns to step S125, and the process returns to the determination as to whether or not the user selects detailed information of another marker.

  FIG. 19 is a diagram showing a detailed display of customers corresponding to the markers displayed on the map in different colors based on the customer response status information in the present embodiment. Referring to FIG. 9, the user operates the input unit 3 to select the marker 79 with the pointer 81. The marker 79 is displayed in red, indicating that the trouble is being dealt with. The user can confirm the customer information by confirming the detailed information. The above is the description of the operation of the business support system in the present embodiment.

  Thus, according to the business support system in the present embodiment, the extraction condition receiving unit 23 displays an item for selecting “display customer service status information” on the extraction condition input screen. When the user selects “display customer service status information”, the information extraction unit 24 enters the date and time only on the SV dispatch date in the maintenance work form information 122 recorded in the maintenance DB 24, and the SV return date. Extract maintenance work forms without date and time. Furthermore, the information extraction unit 24 identifies the business classification in the extracted maintenance business form and the customer position of the customer corresponding to the extracted maintenance business form. The information display unit 22 determines the color of the marker corresponding to the business category in advance, and the color of the marker indicating the customer position of the customer corresponding to the extracted maintenance business form among the markers displayed on the display unit 4 Are changed and displayed based on the business category in the extracted maintenance business form. By adopting such a configuration, the user can check the color marker corresponding to the current customer service status on the display unit 4, so that it is possible to determine whether or not the customer is to be visited. Useful information can be obtained. Note that the business support system of this embodiment is applicable not only to the first embodiment but also to the second embodiment. The above is the description of the business support system in the third embodiment.

(Fourth embodiment)
Next, a business support system according to the fourth embodiment of the present invention will be described. The business support system according to the present embodiment accepts input of specific customer information and displays an enlarged map of the surrounding area of the customer position of the corresponding customer. Thereby, the user can confirm information around the customer position of a specific customer at a glance, and can obtain useful information for determining whether the customer is to be visited.

[Description of operation]
In the business support system of this embodiment, the operation of the control unit 2 is different from that of the first embodiment. For this reason, the description will focus on the parts that differ in operation, and the description of the same parts as in the first embodiment, including the configuration, will be omitted. FIG. 20 is a flowchart showing the operation of the business support system in the present embodiment. In addition, the structure similar to 1st Embodiment is applicable to the structure of the business assistance system in this embodiment. Therefore, repeated description of the configuration is omitted.

(Steps S130 to S131)
Steps S130 to S131 are the same as steps S100 to S101 in the first embodiment. That is, the storage unit 1 stores registration information (step S130). The information display unit 22 displays customer position information (step S131).

(Step S132)
The extraction condition receiving unit 23 receives a search target. The extraction condition receiving unit 23 displays an extraction condition input screen on the display unit 4. The extraction condition input screen is a display for inputting extraction conditions for extracting customer information corresponding to a predetermined condition, as in the first embodiment. FIG. 21 is a diagram showing an extraction condition input screen in the present embodiment. Similarly to the first embodiment, the extraction condition input screen may be displayed so as to overlap the map and the marker displayed on the display unit 4, or only the extraction condition input screen may be displayed. The extraction condition input screen in this embodiment includes a “search target” field in addition to an “valid / invalid” field and an “extraction condition” field. The user can confirm the peripheral information of the customer position of the customer by inputting the customer information to be extracted in the “search target” field using the input unit 3.

  Referring to FIG. 21, the “search target” column includes “factory ID” column, “customer name” column, and “scale size” column as input columns. The “factory ID” column and the “customer name” column are condition input columns for specifying customers to be extracted. In the “scale size” column, a scale for displaying a map around the customer position of the extracted customer is input. This may be, for example, a method in which steps 1 to 10 corresponding to the scale of the map are provided in advance, and numbers of an appropriate scale are input. In this embodiment, the extraction condition input screen includes a “factory ID” field and a “customer name” field as condition input fields, but this is an example, and the items are not limited to these. The item provided in the introduction mark input field may be another item, or may include more (or fewer) items.

(Step S133)
Returning to FIG. 20, in step S133, the information extraction unit 24 extracts a search target. When the user finishes inputting the extraction target in the “search target” field on the extraction condition input screen displayed on the display unit 4, the user selects a search button on the extraction condition input screen. When the search button is selected, the information extraction unit 24 stores the customer position of the customer corresponding to the “search target” received by the extraction condition reception unit 23 in the customer DB 11, the maintenance DB 12, or the product DB 13 of the storage unit 1. Extract based on recorded data.

(Step S134)
The information display unit 22 displays a search target. The information display unit 22 displays the customer position of the search target customer extracted by the information extraction unit 24 on the map displayed on the display unit 4 with a marker. At this time, the information display unit 22 displays the search target in accordance with the scale input in the “scale size” field. FIG. 22 is a diagram showing a map around the customer position of the displayed search target customer in accordance with the scale size in the present embodiment. Thus, the user can confirm the customer position of the extracted customer to be searched on a map with an appropriate scale. In other words, by selecting the scale, the user can grasp the general positional relationship such as where a customer's customer location exists in a certain country or region, and along which street in a certain town It is also possible to grasp the detailed positional relationship such as whether the customer's customer location exists.

(Steps S135 to S136)
Returning to FIG. 20 again, steps S135 to S136 are the same as steps S105 to S106 in the first embodiment. That is, the extraction condition receiving unit 23 determines whether or not the detailed display of the search target has been selected (step S135). When the selection target marker is selected by the user, the process proceeds to step S136. On the other hand, when the user does not select the marker to be selected, the operation flow ends. The information display unit 22 performs detailed display of customer information extraction information (step S136). Thereafter, the process returns to step S135 again, and the process returns to the determination of whether or not the user selects detailed information of another marker. FIG. 23 is a diagram illustrating a peripheral map of a customer position of a search target customer displayed according to the scale size and detailed customer information according to the present embodiment. Referring to FIG. 23, the user operates the input unit 3 to select the marker 79 with the pointer 81, and detailed customer information corresponding to the marker 79 is displayed. The user can confirm the customer information by confirming the detailed information. The above is the description of the operation of the business support system in the present embodiment.

  As described above, according to the business support system of the present embodiment, the extraction condition receiving unit 23 displays an item for inputting the “search target” field on the extraction condition input screen. The information extraction unit 24 extracts the customer position of the search target customer from the customer DB 11, the maintenance DB 12, and the product DB 13 based on information input to the “search target” field by the user. The information display unit 22 displays the extracted customer position of the customer on the map displayed on the display unit 4 in accordance with the “scale size” input in the “search target” field by the user. By adopting such a configuration, the user can easily confirm a map around the customer position of the customer input in the “search target” field on the display unit 4. Therefore, useful information when traveling to the customer can be obtained. Note that the business support system of this embodiment is applicable not only to the first embodiment but also to the second embodiment. Moreover, it is also possible to apply in combination with the third embodiment. The above is the description of the business support system in the fourth embodiment.

  So far, the business support system of the present invention has been described with reference to the embodiments. According to the business support system of the present invention, information relating to registered customers, information relating to products delivered to customers, and information relating to product maintenance are recorded in advance, and the customer meets the extraction conditions input by the user. Can be extracted from the information and displayed on the map. Therefore, the user can obtain useful information for determining customers to visit, and can appropriately plan a route for efficiently visiting customers. It should be noted that the present invention is not limited to the contents of each embodiment, and modifications that can be understood by those skilled in the art can be made within the scope of the present invention.

DESCRIPTION OF SYMBOLS 1 Memory | storage part 2 Control part 3 Input part 4 Display part 5 Communication part 6 Portable information terminal 11 Customer DB
12 Maintenance DB
13 Product DB
14 Movement history DB
15 Map DB
21 Information registration unit 22 Information display unit 23 Extraction condition reception unit 24 Information extraction unit 25 Movement history registration unit 70-80 Marker 81 Pointer 90-99 Arrow 111 Customer information 121 Periodic inspection information 122 Maintenance work form information 123 Follow information 131 Project information 132 Machine information 141 Movement history information

Claims (11)

A display for displaying information;
A customer DB that records the customer to whom the product has been delivered and the customer location indicating the customer location,
An information display unit for displaying a map on the display unit and displaying a mark indicating the customer position on the map;
A maintenance DB that records maintenance work information of the product including the status of correspondence to the customer;
An extraction condition reception unit that receives an extraction condition for extracting information from the maintenance DB for determining a target customer who should perform a patrol work for visiting the customer from the customer;
An information extraction unit for extracting from the maintenance DB extraction information including the target customer that matches the extraction condition based on the extraction condition;
The said information display part displays the said mark which points out the said customer position corresponding to the said object customer among the said marks in the state which can be visually distinguished on the said map. The business support system according to claim 1,
A portable information terminal that measures position information that is a movement history of a visitor who visits the customer in the patrol service;
A movement history DB that records the position information and the measured traveling time of the position information for each traveling operation in association with the identifier of the portable information terminal;
The said information display part displays the said mark on the said map, and displays the arrow which connects the said positional information recorded for every said traveling business on the said map in order of the said traveling time. The business support system according to claim 1 or 2,
The maintenance DB records a work classification in a maintenance work performed for the customer in association with the maintenance work information,
The extraction condition accepting unit accepts an extraction instruction of a customer currently in service who is currently handling the maintenance work,
The information extraction unit extracts the working customer and the work classification of the maintenance work currently supported based on the maintenance work information recorded in the maintenance DB,
The said information display part displays the said mark corresponding to the said customer under correspondence among the said marks displayed on the said map in the state which can be visually distinguished predetermined for every said business division. A business support system according to any one of claims 1 to 3, wherein
The extraction condition receiving unit receives a search condition for extracting a specific customer from the customers recorded in the customer DB, and a scale of the map that displays a customer position corresponding to the specific customer,
The information extraction unit extracts the specific customer corresponding to the search condition and the customer position corresponding to the specific customer from the customer DB,
The information display unit displays the mark indicating a customer position corresponding to the specific customer on the map enlarged to the scale. A business support system according to any one of claims 1 to 4, wherein
The extraction condition reception unit receives selection of a selection mark from the marks displayed on the map,
The information extraction unit extracts detailed information corresponding to the selection mark from the customer DB and the maintenance DB,
The information display unit displays the detailed information on the display unit. Recording the customer to whom the product has been delivered and the customer position indicating the customer's position in correspondence with each other;
Displaying a map;
Displaying a mark on the map indicating the customer position;
Recording maintenance work information of the product including the response status to the customer;
Receiving an extraction condition for extracting information for judging a target customer to perform a patrol work for visiting the customer from among the customers;
Extracting extraction information including the target customer that matches the extraction condition based on the extraction condition;
And displaying the mark indicating the customer position corresponding to the target customer among the marks in a visually distinguishable state on the map. The business support method according to claim 6,
Measuring position information to be a movement history of a visitor visiting the customer in the patrol operation;
Recording the location information and the tour time measured for the location information in correspondence with the identifier of the portable information terminal for each tour task, and
Displaying the landmark on the map comprises:
A business support method comprising displaying the mark on the map and displaying an arrow for connecting the position information recorded for each traveling business on the map in the order of the traveling time. The business support method according to claim 6 or 7, wherein
Recording a work category in a maintenance work performed for the customer in association with the maintenance work information;
A step of accepting an extraction instruction for a customer currently in service who is currently handling the maintenance work;
Extracting the customer in service and the business category of the maintenance business currently in service based on the maintenance business information;
A business support method, further comprising: displaying the mark corresponding to the customer currently being handled among the marks displayed on the map in a visually distinguishable state predetermined for each business category. A business support method according to any one of claims 6 to 8, comprising:
Receiving a search condition for extracting a specific customer from the customer and a scale of the map displaying a customer position corresponding to the specific customer;
Extracting the specific customer corresponding to the search condition and a customer position corresponding to the specific customer;
Displaying the mark indicating the customer position corresponding to the specific customer on the map enlarged to the scale. A business support method according to any one of claims 6 to 9, wherein
Receiving a selection of a selected landmark from the landmarks displayed on the map;
Extracting detailed information corresponding to the selected landmark;
A job support method further comprising: displaying the detailed information.   A business support program for causing a computer to execute the business support method according to claim 6.

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