JP2009151623A - Commercial goods picking support system and store server - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To quickly and accurately picking a commercial goods at a store. <P>SOLUTION: A data center server 10 accepts purchase order information including the commercial goods of the order object and the store requesting the shipment of the commercial goods from a customer terminal 20, registers order entry data including the purchase order information to a store order DB, and transmits the order entry data to the store server 30 provided to the store included in the purchase order information. In addition, the store server 30 wirelessly-transmits the purchase order data from the data center server 10 to an electronic cart terminal body 34a provided to an electronic cart 34, and wirelessly-transmits a picking-object-commercial-goods-notice expressing the picking object commercial goods to an electronic tag corresponding to the commercial goods included in the purchase order data and provided in the vicinity of a display area of the corresponding commercial goods. And, the electronic tag has an informing means (for instance, a light-emitting part) for informing its own installation position on the basis of the receipt of the picking-object-commercial-goods-notice. <P>COPYRIGHT: (C)2009,JPO&INPIT

Description

  The present invention relates to a store server provided in a store, an electronic cart used in the store for picking up products, a customer terminal used by customers, and a communication network for ordering products from the customer terminal. The product picking support system provided with the order reception server received via the service and the store server.

  2. Description of the Related Art In recent years, services have been widely used in retail stores that accept orders for products from customers via the telephone or the Internet, collect the ordered products, and deliver them to the home. When accepting an order for a product, a store clerk at the retail store must pick up the product (work to take it out of the product shelf) around the store while looking at the sales order form that lists the ordered products. .

  Conventionally, various picking carts for performing inventory management of products and picking work in inventory have been proposed (see, for example, Patent Document 1-2). Patent Document 1 discloses a picking cart that includes a non-contact type reader / writer and can read product data in a state where products are stacked. Patent Document 2 discloses a picking cart configured such that a carrier loaded with buckets or containers and a cart main body equipped with a barcode reader or the like can be separated.

JP 2007-15775 A JP 2004-107003 A

  However, the picking cart described in the above-mentioned Patent Document 1-2 is for performing picking work in inventory management of goods and inventory in a warehouse, and is an expert who is familiar with the arrangement of goods in the warehouse. If possible, it is possible to pick a product quickly and accurately. However, there is a problem that a person who lacks knowledge of product arrangement cannot pick a product quickly and accurately. In particular, when a picking cart is used in a store, it is desirable that a person who has little knowledge of product placement, such as a new part-time job clerk, can easily use it. In addition, since replacement of products frequently occurs in stores, it is difficult for even an expert to pick products quickly and accurately.

  The present invention has been made in view of such problems, and it is an object of the present invention to enable quick and accurate picking of products even if a person lacks knowledge of product placement in a store.

  The product picking support system according to the present invention includes a store server provided in a store, an electronic cart used in the store for picking up at least a product, a customer terminal used by a customer, and a product from the customer terminal A product picking support system including an order reception server that receives an order of the product via a communication network, wherein the order reception server includes order information including a product to be ordered and a store where the product is desired to be shipped. Order receiving means for receiving from the customer terminal; Order receiving data registration means for registering received order data including the received order information in the order data comprehensive management DB; and the store server provided in the store included in the received order information Order data transmission means for transmitting the order data, and the store server receives the order reception service. Order data registration means for registering the order data from the store in the order data management DB, and the order data registered in the order data management DB to the electronic cart terminal main body provided in the electronic cart. Order data wireless transmission means for transmitting, and display area notifying means for notifying the display area of the product included in the order data registered in the order data management DB in an identifiable manner. . According to the product picking support system according to the present invention, it is possible to pick up a product quickly and accurately even if the person has little knowledge of product placement in the store.

  The electronic cart includes the display area notification means and a layout display means for displaying a layout of a store floor, and the display area notification means is included in the order data registered in the order data management DB. By displaying the display position of an existing product in the layout of the store floor displayed by the layout display means, the display area of the product may be notified in an identifiable manner.

  The store server is an electronic tag corresponding to a product included in the order data registered in the order data management DB and toward the electronic tag installed near the display area of the corresponding product, Picking target product notification means for wirelessly transmitting a picking target product notification indicating that it is a picking target product, and the electronic tag notifies its own installation position based on the reception of the picking target product notification Thus, the display area notifying unit may be configured to notify the display area of the product included in the order data registered in the order data management DB in an identifiable manner.

  The electronic tag has an approach sensing means for sensing the approach of the electronic cart, and the approach sensing means monitors whether the electronic cart has approached in response to receiving the picking target product notification, The display area notifying means may be configured to notify the installation position of the electronic tag in response to the approach detecting means detecting the approach of the electronic cart.

  The display area notification means may be configured to notify the installation position of the electronic tag by turning on or blinking the light emitting unit.

  The picking target product notification includes notification mode information that can specify a notification mode, and the display area notification unit notifies the installation position of the electronic tag in a notification mode specified by the notification mode information. It may be configured to.

  The display area notification means may be configured to notify the installation position of the electronic tag by lighting or blinking the light emitting unit with a notification color specified by the notification mode information.

  The order reception server can accept orders for each product based on inventory check request means for requesting the store server to check the inventory of the product in the store and inventory report information indicating the inventory check result from the store server. An order acceptance number determining means for determining the number, and the store server receives the order report information indicating the stock of each product in the store in response to a request for inventory confirmation from the order reception server. Stock report information transmitting means for transmitting to a server, wherein the order quantity determining means determines the order quantity that can be received from the inventory quantity indicated by the inventory report information according to a predetermined calculation rule based on arrival schedules and sales results in a store And the order receiving means provides the order information including the order quantity of each product to be ordered up to the order quantity that is determined by the order quantity determination means. It may be configured to accept from the customer terminal.

  A store server according to the present invention is a store server that receives order data from an order reception server that is provided in a store and receives an order for a product from a customer terminal used by a customer via a communication network, the order reception The server registers order information including order information including a product to be ordered and a store where the product is desired to be sent from the customer terminal, and the received order data including the received order information is registered in the order data comprehensive management DB. Receiving order data registering means, and order data transmitting means for transmitting the order data to the store server provided in the store included in the received order information. Store side order data registration means for registering order data in the order data management DB, and orders received in the order data management DB Order data wireless transmission means for wirelessly transmitting data to an electronic cart terminal body provided in an electronic cart used in the store for picking up products, and registered in the order data management DB An electronic tag corresponding to a product included in the received order data, and a picking target product notification indicating that it is a picking target product is wirelessly sent to the electronic tag installed near the display area of the corresponding product A picking target product notifying unit for transmitting, and the electronic tag has a notifying unit for notifying its own installation position based on the reception of the picking target product notification. According to the store server according to the present invention, it is possible to pick a product quickly and accurately even if the person has little knowledge of the product arrangement in the store.

  ADVANTAGE OF THE INVENTION According to this invention, even if it is a person with little knowledge of goods arrangement | positioning in a shop, the goods picking support system and shop server which can pick goods quickly and correctly can be provided.

  Hereinafter, a product picking support system according to an embodiment of the present invention will be described with reference to the drawings.

  FIG. 1 is a block diagram showing an example of the configuration of a product picking support system according to an embodiment of the present invention. As shown in FIG. 1, the product picking support system includes a data center server 10, a customer terminal 20, a store server 30, a POS register 31, a product information DB 32, an electronic tag 33, and an electronic cart 34. . Note that any number of customer terminals, electronic tags, and electronic cards may be provided.

  The data center server 10 and the customer terminal 20 are connected to the Internet 40. The data center server 10 and the store server 30 are connected to the store network 50. Note that the Internet 40 and the store network 50 may be any form of communication network. Further, the Internet 40 and the store network 50 may be the same communication network.

  The data center server 10 includes an information processing apparatus such as a WWW server, and is managed by a system administrator of the system (for example, a franchisor that manages each franchise chain such as a convenience store or a fast food store). Although not shown, the data center server 10 includes a customer DB in which customer information is stored, a store order DB in which order management information for managing the order status from the customer to each store is stored, And a map DB in which a map capable of specifying the location is stored.

  The customer terminal 20 is configured by an information processing device such as a PDA (Personal Digital Assistants), a mobile phone terminal, a personal computer, and the like, and is managed by a customer who purchases products sold at each store using this system. .

  The store server 30 is configured by an information processing device such as a personal computer, for example, and is managed by an administrator (for example, store manager) of the store A. The store server 30 includes a product information DB 32 in which home delivery order information including order data related to product orders (home delivery orders) using this system is stored. The POS cash register 31 is a POS register used in the store A, and is connected to the store server 30 via a communication cable. Note that the POS register 31 and the store server 30 may transmit and receive information by wireless communication.

  The store server 30, the POS cash register 31, and the product information DB 32 are each installed in the store A. In this example, the store server installed in the store and the POS register are collectively referred to as a store installation device. In FIG. 1, only the store installation devices installed in store A among the stores are shown, but each store installation device installed in one or more other stores is connected to store network 50. It may be connected to.

  Next, the order reception process in the product picking support system according to the embodiment of the present invention will be described. FIG. 2 is a flowchart illustrating an example of order reception processing. Here, a case where a home delivery order for a product sold in the store A is received from a customer X using the customer terminal 20 will be described as an example.

  In the order receiving process, the customer terminal 20 accesses the data center server 10 according to the operation of the customer X (step S101). Specifically, the URL (Uniform Resource Locator) of the home delivery order reception site established by the data center server 10 is accessed. Then, the data center server 10 requests the store server 30 for inventory confirmation (step S102). The store server 30 confirms the inventory information stored in the product information DB 32 and reports the confirmation result to the data center server 10 (step S103). This report reports the current stock quantity of each product handled in the store A, and even if it is a report of all products, only items that can be delivered or only products in a specified category are reported. May be a report of the product of the department.

  Upon receiving the report of the inventory information confirmation result, the data center server 10 creates order screen information indicating an order screen for home delivery, and transmits it to the customer terminal 20 (step S104). In this example, when creating the order screen information, the data center server 10 determines the number of orders that can be received for each product based on the confirmation result of the received inventory information. Here, the data center server 10 receives arrival schedule information (information indicating a scheduled arrival time and a planned arrival quantity for each product) and sales performance information (information indicating past sales performance of each product) of the store A as a target store. ), An orderable quantity that is the same as or different from the actual inventory quantity received for each product is determined. Specifically, referring to the sales performance information in the store A, a predetermined number (for example, 10) is sold per predetermined time (for example, 1 hour, 2 hours, etc. as time for picking up the ordered product with a margin). As for the merchandise, the number obtained by subtracting 10 from the actual stock quantity is determined as the orderable quantity. In addition, referring to the arrival schedule information at the store A, specific items (for example, 15 items) are received within a predetermined time (for example, 15 minutes, 30 minutes, etc. as a time until the picking of the ordered product is started). For the product scheduled to be sold, the number obtained by adding 15 to the actual stock quantity is determined as the orderable quantity. Note that the number that can be ordered may be determined by subtracting a predetermined number predetermined for each product from the actual stock quantity without referring to the arrival schedule information and the sales record information.

  In this example, before the order screen information, a screen for specifying a store from which the ordered product is shipped (a store from which the product is purchased), a screen for specifying the category of the product to be ordered, etc. Each piece of screen information indicating various screens is transmitted to the customer terminal 20, and designation of a store for purchasing the product and designation of a category of the product to be ordered are received from the customer terminal 20. In addition, you may make it also accept specification of the store which purchases the ordered goods, and designation | designated of the category of the goods to order on an order screen. Here, it is assumed that the store A is designated as the store where the product is purchased and the food and drink is designated as the category of the product to be ordered. Therefore, in step S104, order screen information indicating an order screen for ordering food and drink is transmitted. In addition, you may make it receive only the designation | designated of the store which purchases goods, without accepting designation | designated of a category. In addition, the store where the product is purchased without accepting the designation of the store where the product is purchased is a store near the address (such as the home address of the customer X) to which the product is delivered on the data center server 10 side. You may make it decide to.

  When receiving the order screen information, the customer terminal 20 displays the order screen indicated by the received order screen information on the display device provided therein (step S105). For example, as shown in FIG. 3, on the order screen 100, a list of products that can be ordered is displayed, and a product browsing selection area 101 that accepts selection of products to be ordered, and the products selected in the product browsing selection area 101. An order confirmation button 102 that is pressed when confirming an order is provided. Although not shown in FIG. 3, the order screen is provided with an input area in which an order quantity up to the maximum order quantity of each product can be entered.

  Next, the customer terminal 20 receives an order for a product from the customer X (step S106). Specifically, the customer X operates the input device included in the customer terminal 20 to select a product desired to be purchased from among the products displayed in a list in the product browsing selection area 101. The customer terminal 20 receives a product selected by the customer X. FIG. 3 shows a state where the lunch box A is selected.

  When the order confirmation button 102 is pressed by the customer X, the customer terminal 20 assumes that the product to be delivered is confirmed, and the order information including the product to be ordered, the ordered customer X, and the identifiable customer ID. Is transmitted to the data center server 10 (step S107).

  The data center server 10 receives order information from the customer terminal 20 via the Internet 40 (step S108), and creates order data including the received order information (step S109). Then, the data center server 10 registers the created order data in the store order DB and transmits it to the store server 30 installed at the order store included in the order data (step S110).

  The order data includes various items such as the order information received at step S108 (store to be purchased, customer ID of the customer who purchases the product), the time when the order was received, and the location of the customer indicated by the customer ID (delivery destination of the product). Contains information.

  Note that the data center server 10 has an order number (an example of an order ID: the order ID may be represented by a barcode such as a two-dimensional barcode) that is a unique ID associated with the created order data. And may include a part or all of symbols and characters other than numbers.) And the issued order number is associated with the created order data and the customer terminal 20 Send it.

  In addition to the order number, part or all of the order data may be transmitted to the customer terminal 20. In this way, the display device included in the customer terminal 20 receives various orders received from the received order data indicated by the received order data, the purchase store (the store where the customer X wished to purchase and deliver the product), and the like. An order number or the like can be displayed.

  When the store server 30 receives the order data transmitted in step S110 and the store A is a purchased store, the store server 30 registers the received order data in the product information DB 32 (step S111).

  As described above, the data center server 10 accepts orders for purchase desired products by home delivery from the customer terminal 20, and the order data indicating the contents of the orders is indicated by the store order DB provided in the data center server 10 and the order data. Register in the product information DB 32 provided in the store server 30 installed in the purchase store.

  Next, a pickup support process in the product pickup support system according to an embodiment of the present invention will be described. FIG. 4 is a flowchart illustrating an example of pickup support processing. Here, the lunch box A and XX milk ordered by the customer X using the customer terminal 20 are sent to the store clerk Y from each product displayed in the store (store floor) of the store A. A case of picking up by using will be described as an example.

  First, when the store server 30 registers the received order data in the product information DB 32 (see step S111), the store server 30 instructs the POS register 31 to perform order notification (step S200a). Upon receiving the order notification instruction, the POS register 31 executes notification processing for notifying that the order has occurred to the clerk Y who is a cashier (notification for prompting the picking work) (step S200b). . This notification process is performed by displaying on the display screen of the POS register 31 that an order has been generated or by generating a sound indicating that an order has been generated. The notification process may be performed by the store server 30 installed in the store A, or may be performed by the electronic cart 34 that has received order data, which will be described later.

  Next, the store server 30 transmits the order data to the electronic cart 34 waiting in the store by wireless communication (for example, communication using a wireless communication line, communication using infrared rays, etc.) according to the operation of the store clerk Y. (Step S201), an order target product notification is made by wireless communication to the electronic tags 33a and 33b corresponding to the products included in the order data (Step S202).

  As shown in FIG. 5, the electronic cart 34 includes an electronic cart terminal main body 34a having a display unit for displaying various types of information and an operation unit for performing various operations and a wireless communication function, and an electronic tag. A scanner 34b that reads tag information (for example, reads code information such as a bar code indicating the tag information). The electronic cart terminal main body 34a receives the order data transmitted in step S201, and displays the contents of the received order data on the display unit provided therein (step S207a).

  FIG. 6 is an explanatory diagram illustrating an example of a display mode of the display unit of the electronic cart terminal main body 34a. As shown in FIG. 6, the display unit of the electronic cart terminal main body 34 a has a display area for displaying the layout of the store floor of the store A, and a display area for displaying the product name and the number of orders received for the picking target product indicated by the order data. And a display area for displaying whether or not the product to be picked has been picked. Further, in the example shown in FIG. 6, a product display position display (indicated by an asterisk in the figure) that can recognize the display position of the products to be picked (lunch box A and XX milk) in the layout of the store floor. A current position indicating the current position of the electronic cart 34 (indicated by a black circle in the figure) is provided. The current position display may be performed by specifying and displaying the current position of the electronic cart 34 using an existing system such as a GPS (Global Positioning System) or a position positioning system installed in the store.

  The electronic tag 33a corresponds to XX milk among the products included in the order data, and as shown in FIG. 7, code information (in this case, barcode) indicating the product name, price, and tag information. ) And are displayed. The electronic tag 33b corresponds to the lunch box A among the products included in the order data, and as shown in FIG. 7, the product name, the price, and the code information indicating the tag information are displayed. .

  As shown in FIG. 7, the electronic tags 33a and 33b are installed in front of the display area of the target product in the product gondola (product shelf). The electronic tags 33a and 33b start monitoring whether or not the electronic cart 34 is approaching upon receiving the order target product notification (steps S203 and S204). Each of the electronic tags 33a and 33b has a proximity sensor and a light emitting unit. When the electronic tag 34 senses that the electronic cart 34 has approached, for example, the light emitting unit blinks as shown in FIG. 8 (steps S205 and S206). ). The proximity sensor is, for example, a sensor that detects the intensity of a radio wave emitted from the electronic cart 34, and a sensor that determines that the sensor has approached when the intensity exceeds a predetermined value is used.

  The store clerk Y recognizes the display position of the product to be picked from the display content of the display unit of the electronic cart terminal main body 34a, depresses the electronic cart 34, circulates in the store A, and displays the product display area included in the order data. Search for. At this time, when the product approaches the display area of the product included in the order data, the electronic tags 33a and 33b of the product blink, so that the target product can be easily found. When the clerk Y finds the display area of the target product, the store clerk Y picks the target product and puts it in the basket of the electronic cart 34, and also stores the code information of the electronic tag (flashing electronic tag) corresponding to the picked product in the scanner 34b. Read with.

  The electronic cart terminal body 34a of the electronic cart 34 acquires the tag information indicated by the code information read by the scanner 34b (step S207b). After acquiring the tag information indicated by the code information read by the scanner 34b at the time of picking and receiving the number of picking input by the operation of the operation unit, the electronic cart terminal main body 34a, as shown in FIG. The display of the product display position of the product indicated by the tag information is deleted, and the status of the product indicated by the tag information is changed to “completed” indicating that the picking has been completed (step S207c). When the tag information is acquired, the electronic cart terminal body 34a sends a picked notification indicating that the picking of the target product has been completed to the store server 30 and the corresponding electronic tag (for example, the electronic tag 33a) by wireless communication. This is performed (step S208).

  Upon receiving the picking notification, the store server 30 updates the status information of the corresponding product included in the order data to “picked” (step S209). In addition, when receiving the picking notification, the electronic tags 33a and 33b corresponding to the picked products end blinking by the light emitting unit (steps S210 and S211).

  As described above, the ordered products indicated by the ordered data are picked sequentially and collected in the basket of the electronic cart 34. When the clerk Y collects all of the ordered products, the picker operation ends.

  In the above example, the location of the item to be picked is clearly indicated on the display unit of the electronic cart terminal body 34a (see FIG. 6), and the light emitting units of the electronic tags 33a and 33b are blinked (see FIG. 8). Thus, the clerk Y is made to recognize the product to be picked. However, the clerk Y may be made to recognize the product to be picked only by clearly indicating the display on the electronic cart terminal body 34a. You may make it make the salesclerk Y recognize the goods for picking only by blinking of the light emission part of the tags 33a and 33b.

  In the example shown in FIGS. 6 and 9, the current position indicating the current position of the electronic cart 34 may not be displayed for cost reduction.

  As described above, according to the product picking support system according to the embodiment of the present invention, the data center server (order receiving server) 10 includes the product to be ordered and the store where the product is desired to be shipped. The order information is received from the customer terminal 20, the order data including the received order information is registered in the store order DB (order data comprehensive management DB), and the store server 30 provided in the store included in the received order information. Order data. In addition, the store server 30 registers the order data from the data center server 10 in the product information DB (order data management DB) 32, and the order data registered in the product information DB 32 is provided in the electronic cart 34. Radio transmission is performed toward the cart terminal main body 34a. Then, the display area notification means (for example, the electronic tag, the electronic cart 34) notifies the display area of the product included in the order data registered in the product information DB 32 in an identifiable manner. Since it is comprised in this way, even if it is a person with little knowledge of goods arrangement | positioning in a shop, goods can be picked quickly and correctly now.

  In the above-described embodiment, the electronic cart 34 has the display area notification means and the layout display means (display unit) for displaying the layout of the store floor, and this display area notification means is registered in the product information DB 32. Since the display position of the product included in the received order data is displayed in the layout of the store floor displayed on the display unit, the display area of the product is informed in an identifiable manner. Even a person who lacks knowledge of product placement at a store can pick up a product quickly and accurately.

  That is, the store clerk picking the product circulates in the store while checking the display position of the product displayed in the store floor layout, and notifies the display unit of the electronic cart 34 that is a display area notification means. It is only necessary to find the display position of the displayed product and pick the product displayed at the display position. Therefore, even if the product arrangement is not stored, it is possible to save the trouble of searching for the products one by one, and the corresponding products can be picked quickly and easily.

  In the embodiment described above, the store server 30 is an electronic tag corresponding to a product included in the order data registered in the product information DB 32 and is installed in the vicinity of the display area of the corresponding product. To the electronic tag, a picking target product notification indicating that it is a picking target product is wirelessly transmitted, and based on the fact that the light emitting unit of the electronic tag serving as the display area notification means has received the picking target product notification, Since it is configured to notify the display area of the product included in the order data registered in the product information DB 32 in an identifiable manner by notifying the installation position of the product, it is a person who lacks knowledge of product placement in the store. Even now, you can pick up merchandise quickly and accurately.

  That is, a store clerk picking a product circulates in the store, searches for an electronic tag (for example, a flashing electronic tag) that is notified by the display area notification means, and picks a product corresponding to the electronic tag. Just be there. Therefore, even if the product arrangement is not stored, it is possible to save the trouble of searching for the products one by one, and the corresponding products can be picked quickly and easily.

  Note that the display area notification means provided in the electronic tag is not limited to the light emitting section, but may be other means such as a sound generation section (speaker). That is, the notification is not limited to light, but may be performed by sound or the like.

  Further, in the above-described embodiment, the electronic tag has an approach detection sensor for detecting the approach of the electronic cart, and whether or not the electronic cart 34 by the proximity sensor has approached in response to receiving the picking target product notification. Since the display position is notified by the display area notification means (for example, the light emitting unit) in response to the detection of the approach of the electronic cart 34, the electronic tag corresponding to the picking target product is more conspicuous. Thus, it is possible to notify.

  Further, in the above-described embodiment, since the electronic tag installation position is notified by blinking the light emitting portion of the electronic tag, it is possible to notify the electronic tag prominently. In addition, you may just light up instead of blinking.

  In the above-described embodiment, the data center server 10 requests the store server 30 to check the inventory of the product in the store, and each product is based on the inventory report information indicating the inventory check result from the store server 30. The store server 30 transmits stock report information indicating the stock of each product in the store to the data center server 10 in response to a stock confirmation request from the data center server 10. In addition, the data center server 10 has a predetermined calculation rule based on the arrival schedule and sales results in the store (for example, adding a predetermined number to the stock quantity, subtracting the predetermined number from the stock quantity, and selling the result from the expected arrival quantity. The number of orders that can be received is determined from the inventory quantity indicated by the inventory report information. Since the order information including the order quantity of each product to be ordered is received from the customer terminal 20 with the maximum possible order quantity being received, the ordered product is missing at the time of picking or is received at the time of picking It is possible to avoid a situation in which an order cannot be received because it is in a shortage state at the time of an order even though it is scheduled. That is, in the above-described embodiment, delivery orders are accepted for products in stores that are normally sold. Therefore, in stores such as convenience stores where goods come and go frequently, picking and picking are performed. The stock situation at the time may be very different. Since the inventory quantity is adjusted based on the arrival schedule and sales results, it is possible to smoothly cope with a product whose inventory status at the time of ordering and that at the time of picking differ greatly. Note that the number of stocks may be adjusted in consideration of the expiration date or the quality guarantee date. Moreover, you may make it perform the determination process of the order reception possible number by the shop server 30 side.

  Although not specifically mentioned in the above-described embodiment, notification mode information that can specify the notification mode is included in the notification of the picking target product, and the notification unit of the electronic tag is specified by the notification mode information. You may make it alert | report the installation position of an electronic tag by a alerting | reporting aspect. For example, when the notification means is a light emitting unit, the installation position of the electronic tag is notified by lighting or blinking the light emitting unit with a notification color (for example, red, blue, etc.) specified by the notification mode information. May be. Further, for example, when the notification means is a sound generation unit, the installation position of the electronic tag may be notified by outputting a sound from the sound generation unit with a notification sound specified by the notification mode information. If comprised in this way, it will become possible to receive each order from a some customer, and to pick up the goods which received the order simultaneously and quickly and accurately. Specifically, for the ordered product from customer P, the corresponding electronic tag blinks in red, and for the ordered product from customer Q, the corresponding electronic tag blinks in blue, It becomes possible to easily distinguish and pick up the products delivered to the customer Q. In addition, when the customer P and the customer Q have ordered the same product, they may be blinked in two colors or alternately in different colors.

  Although not specifically mentioned in the above-described embodiment, when a plurality of the same products are ordered, the notification color is changed as described above or the blinking mode is changed. May be.

  In addition, as in the above-described embodiment, if the products displayed at each store are picked to collect the ordered products, a warehouse for storing the products for delivery received through the telephone or the Internet is provided. It is no longer necessary to have the cost, and it is possible to reduce costs including labor costs for maintaining the warehouse. Moreover, since it is no longer necessary to transport the product to the store after it has been stored in the warehouse, it is possible to solve the problem that the date of manufacture of food and drink has already become old when displayed at the store.

  Although not particularly mentioned in the above-described embodiment, each unit constituting the product picking support system executes the various processes described above according to a processing program (product picking support program) installed in each unit. .

It is a block diagram which shows the example of a structure of the goods picking assistance system which concerns on one Embodiment of this invention. It is a flowchart which shows the example of order reception processing. It is explanatory drawing which shows the example of an order screen. It is a flowchart which shows the example of a pick-up assistance process. It is a perspective view which shows the example of an electronic cart. It is explanatory drawing which shows the example of the display mode of the display part of an electronic cart terminal main body. It is explanatory drawing which shows the example of the installation state of an electronic tag. It is explanatory drawing which shows the example of the blinking state of an electronic tag. It is explanatory drawing which shows the example of the display mode of the display part of an electronic cart terminal main body.

Explanation of symbols

  DESCRIPTION OF SYMBOLS 10 ... Data center server, 20 ... Customer terminal, 30 ... Store server, 31 ... POS cash register, 32 ... Merchandise information DB, 33 ... Electronic tag, 34 ... Electronic cart, 40 ... Internet, 50 ... Store network.

Claims (9)

A store server provided in the store, an electronic cart used in the store for picking up the product, a customer terminal used by the customer, and an order for receiving an order for the product from the customer terminal via the communication network A product picking support system including a reception server,
The order reception server is
Order receiving means for receiving order information including the product to be ordered and the store where the product is desired to be shipped from the customer terminal;
Order data registration means for registering the received order data including the received order information in the order data comprehensive management DB;
Order data transmission means for transmitting the order data to the store server provided in the store included in the received order information;
The store server
A store side order data registration means for registering order data from the order reception server in the order data management DB;
Order data wireless transmission means for wirelessly transmitting the order data registered in the order data management DB to the electronic cart terminal body provided in the electronic cart;
A product picking support system comprising display area notifying means for notifying the display area of the product included in the order data registered in the order data management DB in an identifiable manner. The electronic cart has the display area notifying unit and a layout display unit for displaying a layout of a store floor,
The display area notifying means displays the display position of the product included in the order data registered in the order data management DB in the layout of the store floor displayed by the layout display means. The product picking support system according to claim 1, wherein the display area of the product is notified so as to be identifiable. The store server is an electronic tag corresponding to a product included in the order data registered in the order data management DB and toward the electronic tag installed near the display area of the corresponding product, A picking target product notification means for wirelessly transmitting a picking target product notification indicating that the product is a picking target product;
The electronic tag notifies the installation position of the product included in the order data registered in the order data management DB by notifying its installation position based on the receipt of the picking target product notification. The commodity picking support system according to claim 1, further comprising the display area notifying unit that notifies the identifiable information. The electronic tag has an approach detecting means for detecting an approach of the electronic cart, and the approach detecting means monitors whether or not the electronic cart has approached in response to receiving the picking target product notification,
The commodity picking support system according to claim 3, wherein the display area notifying unit notifies the installation position of the electronic tag in response to the approach detecting unit detecting the approach of the electronic cart. The commodity picking support system according to claim 3 or 4, wherein the display area notifying unit notifies the installation position of the electronic tag by turning on or blinking the light emitting unit. The picking target product notification includes notification mode information capable of specifying a notification mode,
The commodity picking support system according to any one of claims 3 to 5, wherein the display area notifying unit notifies the installation position of the electronic tag in a notification mode specified by the notification mode information. The commodity picking support system according to claim 6, wherein the display area notifying unit notifies the installation position of the electronic tag by lighting or blinking a light emitting unit with a notification color specified by the notification mode information. The order reception server is
Inventory confirmation requesting means for requesting the store server to confirm the inventory of goods in the store;
Based on the inventory report information indicating the inventory confirmation result from the store server, and having an order acceptance number determining means for determining the order acceptance number for each product,
The store server has inventory report information transmitting means for transmitting the inventory report information indicating the inventory of each product in the store to the order reception server in response to a request for inventory confirmation from the order reception server,
The order quantity determination means determines the order quantity that can be received from the inventory quantity indicated by the inventory report information according to a predetermined calculation rule based on arrival schedule and sales performance in a store,
The order receiving unit receives order information including an order quantity of each product to be ordered from the customer terminal, with the order acceptable number determined by the order acceptable number determining unit as an upper limit. Product picking support system described in Crab. A store server that receives order data from an order reception server that is provided in a store and receives an order for a product from a customer terminal used by a customer via a communication network,
The order receiving server includes order receiving means for receiving order information including a product to be ordered and a store where the product is desired to be sent from the customer terminal, and the received order data including the received order information. Order data registration means for registering in the DB, and order data transmission means for transmitting the order data to the store server provided in the store included in the received order information,
A store side order data registration means for registering order data from the order reception server in the order data management DB;
Order data wireless transmission means for wirelessly transmitting the order data registered in the order data management DB to at least an electronic cart terminal body provided in an electronic cart used in a store for picking up products. ,
It is an electronic tag corresponding to a product included in the order data registered in the order data management DB, and is a product to be picked toward the electronic tag installed near the display area of the corresponding product. Picking target product notification means for wirelessly transmitting a picking target product notification indicating the effect,
The said electronic tag has a alerting | reporting means which alert | reports an installation position based on having received the said picking object goods notification. The shop server characterized by the above-mentioned.

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