JP2008216113A - Malfunction information integration system and vehicle - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide technology for easily collecting malfunction information of a vehicle insufficient in reproduction. <P>SOLUTION: A malfunction information integration system transmits data concerning a traveling state of the vehicle acquired by various sensors to a management center when a driver pushes a transmission button of vehicle traveling information when the driver of the vehicle feels abnormality, and establishes a call by a mobile phone between the vehicle and the management center. An operator of the management center memorizes contents of malfunction informed by the driver by relating to received data, and can easily collect the vehicle traveling information when malfunction which an on-vehicle device can not automatically detect occurs in the management center. <P>COPYRIGHT: (C)2008,JPO&INPIT

Description

  The present invention relates to a technique capable of easily collecting data when trouble occurs in a vehicle.

  When a vehicle malfunctions or abnormalities such as abnormal noise or odor occur, the vehicle will be taken to a maintenance shop for inspection.However, these symptoms are temporary and are inspected by maintenance personnel. In some cases, no abnormalities can be found. In such a case, the maintenance staff cannot grasp what kind of symptom has occurred, so it is impossible to determine what action should be taken including repair. Therefore, various techniques for recording the state of the vehicle at the time of occurrence of an abnormality when an abnormality occurs in the vehicle have been proposed so that the contents of the trouble that has occurred can be accurately grasped.

  In Patent Document 1, the driving situation is monitored by various sensors, and when the sensor acquires a value that deviates from a preset normal value such as abnormal shaking, data relating to the driving situation is accumulated or maintained in the storage means. A technique for transmitting to a factory is disclosed. Maintenance personnel can grasp the situation when an abnormality occurs in the vehicle by referring to the data stored in the storage means in the vehicle or the transmitted data, and what kind of maintenance should be performed Can be determined.

  Patent Document 2 discloses a technique for acquiring data related to a vehicle and transmitting it to a management center in real time at a timing desired by a user. In the management center, by diagnosing data sent from the vehicle and notifying the vehicle of the diagnosis result, the user can know at any time whether there is a problem with the vehicle.

Patent Document 3 discloses a technique in which the management center can grasp how to use a vehicle (mainly short-distance driving) by acquiring data on the vehicle, performing statistical processing on the data, and transmitting the data to the management center. Is disclosed. When it is detected that a failure has occurred on the vehicle side, the management center can accumulate the relationship between the failure and the usage status by notifying the fact when transmitting data.
Japanese Patent Laid-Open No. 10-24784 JP 2002-168734 A JP 2002-323409 A

  However, the above prior art has the following problems.

  In the method described in Patent Document 1, it is an in-vehicle device that determines the occurrence of a failure, and the occurrence of the failure is determined based on a predetermined algorithm. Such an algorithm needs to be set in advance at the time of design. Accordingly, when a vehicle is used under a malfunction that was not assumed at the time of design or an unexpected usage condition, it may not be possible to appropriately detect the occurrence of the malfunction.

In the method described in Patent Document 2, the user can determine the timing for transmitting data to the management center, but the management center diagnoses the vehicle state using a predetermined algorithm based on the data sent to the management center. Therefore, there is a problem that even this method cannot cope with unexpected problems. That is, even if the user feels abnormal and transmits data to the management center, the diagnosis result returns that there is no abnormality.

  In the method described in Patent Document 3, the usage method of the vehicle can be accumulated on the management center side, and when the occurrence of a malfunction is detected on the vehicle side, the occurrence of the malfunction is notified when data is transmitted to the management center. Thus, it is possible to accumulate the relationship between the use condition and the malfunction. However, the occurrence of a defect is determined by an algorithm set in advance as in the other conventional techniques.

  In other words, all of the above prior arts determine the occurrence of a malfunction by using a preset algorithm, so that data related to the vehicle should be appropriately used when a malfunction that has not been envisaged at the time of design or a malfunction that occurs under usage conditions occurs. There is a problem that cannot be collected.

  The present invention has been made in view of the above circumstances, and an object of the present invention is to provide a technique capable of appropriately collecting defect information with poor reproducibility.

  In order to achieve the above object, the present invention collects defect information by the following means or processing.

  The present invention is a defect information collecting system that collects vehicle defect information in a center, wherein the vehicle acquires vehicle travel information that is data relating to a travel state of the vehicle, and the vehicle travel. Vehicle travel information transmitting means for transmitting information to the center, voice call means for enabling communication between the driver of the vehicle and the operator of the center, and the vehicle travel information transmitting means based on an instruction from the driver Control means for starting transmission of the vehicle travel information to the center and voice communication with the operator by the voice call means, and the center receives the vehicle travel information transmitted from the vehicle. Vehicle travel information receiving means, voice communication means for enabling communication between the vehicle driver and the center operator, and the received vehicle travel information Information, characterized by having a a center having a defect information storage means for storing in association with the contents of fault notified from the driver of the vehicle by the voice communication means.

  The vehicle travel information preferably includes at least one of date and time, information related to the in-vehicle device, vehicle position, information related to the road on which the vehicle is traveling, and a load amount of the load.

  According to such a configuration, although vehicle-mounted devices cannot be detected, vehicle travel information when the driver feels abnormal can be collected at the center. At that time, not only the vehicle travel information is transmitted, but also the driver communicates the abnormal content by voice call, so that the content of the malfunction and the vehicle travel information can be associated and accumulated on the center side. If the center already knows the contents of the problem and how to deal with it, the driver can be notified of the countermeasure by voice call.

  Further, the vehicle has an input unit for inputting an instruction from a driver, and based on one instruction to the input unit, the control unit transmits the vehicle travel information to the center, and the operator It is preferable to start the voice call.

  In addition, it is preferable that the input unit is a button, and when the button is pressed, the control unit starts transmitting the vehicle travel information to the center and starts the voice call with the operator.

  According to such a configuration, the vehicle driving information is transmitted and the voice call is established by a single operation by the driver of the vehicle. Therefore, the driving information can be transmitted and the voice can be transmitted without imposing a burden on the driver. It is possible to establish a call.

  Moreover, it is preferable that the said center further has an analysis means which analyzes the cause of a malfunction by analyzing the vehicle running information memorize | stored in the malfunction information storage means and the content of the malfunction.

  According to this configuration, it is possible to analyze the cause of the defect from the accumulated defect information and contribute to the improvement of the product.

  The vehicle may further include cancellation request transmission means for transmitting a request for canceling registration of the vehicle travel information transmitted to the center to the defect information storage means to the center.

  The vehicle further includes a confirmation request transmission unit that transmits a request for confirming registration of the vehicle travel information transmitted to the center to the defect information storage unit to the center, and the defect information storage unit includes the vehicle The vehicle travel information received by the travel information receiving means may be temporarily registered, and the registration may be confirmed when a request for confirming registration by the confirmation request transmitting means is received.

  Even if the driver feels an abnormality, it may be later determined that an abnormality has not occurred in the vehicle. In order to cope with such a case, it is possible to improve the accuracy of data aggregated in the center by making it possible to cancel the data registered in the center, or by initially making provisional registration and confirming later. It becomes.

  In addition, this invention can be grasped | ascertained as the malfunction information collection system or vehicle which has at least one part of the said means. The present invention can also be understood as a defect information collecting method including at least a part of the above processing, or a program for realizing the method. Each of the above means and processes can be combined as much as possible to constitute the present invention.

  For example, a vehicle according to one aspect of the present invention includes a vehicle travel information acquisition unit that acquires vehicle travel information that is data relating to a travel state of the vehicle, a vehicle travel information transmission unit that transmits the vehicle travel information, and a voice call. Voice communication means that enables communication, transmission to the center for collecting defect information of the vehicle travel information by the vehicle travel information transmission means based on instructions from the driver, and operator of the center by the voice call means And a control means for starting a voice call.

  It is preferable that an input unit for inputting an instruction from the driver is provided, and the control unit starts transmission of the vehicle travel information and the voice call based on one instruction to the input unit.

  Moreover, it is preferable that the input unit is a button, and when the button is pressed, the control unit starts transmission of the vehicle travel information and the voice call.

  Here, it is preferable that the vehicle travel information includes at least one of date and time, information related to the in-vehicle device, vehicle position, information related to the road on which the vehicle is traveling, and a load amount of the load.

  Moreover, you may further have a cancellation request | requirement means which notifies that the vehicle travel information transmitted by the said vehicle travel information transmission means is invalid.

Moreover, you may further have a determination request | requirement means to notify that the vehicle travel information transmitted by the said vehicle travel information transmission means is effective.

  According to the present invention, it is possible to appropriately collect defect information with poor reproducibility.

  Exemplary embodiments of the present invention will be described in detail below with reference to the drawings.

(First embodiment)
<System configuration>
FIG. 1 is a diagram showing an outline of the system configuration of the defect information aggregation system according to the present embodiment. As shown in FIG. 1, the vehicle 1 and a defect information management center (hereinafter referred to as a management center) 5 are connected by data communication performed via the Internet 9 and voice communication performed via the telephone network 10. .

  The vehicle 1 acquires vehicle travel information, which is data relating to the travel status of the vehicle, from various sensors 4 mounted in the vehicle. When the trouble notification process is executed when the driver of the vehicle 1 feels an abnormality in the vehicle, the vehicle travel information acquired from the various sensors 4 is transmitted from the data communication device 3 to the server 6 of the management center 5 via the Internet 9. The The server 6 stores the received vehicle travel information in the storage means. When the failure notification process is started, the data communication device 3 transmits the vehicle travel information as described above, and also makes a voice call with the telephone 7 of the management center 5 by calling the mobile phone 2. The driver of the vehicle 1 informs the operator of the management center 5 of the abnormal contents of the vehicle 1 by voice call. The operator of the management center 5 who heard the abnormal content uses the operator terminal 8 to store the abnormal content in association with the vehicle travel information stored in the server 6.

  FIG. 2 is a diagram showing an appearance of the device arranged in the vehicle 1. FIG. 2 shows a user interface portion of the data communication apparatus 3. The data communication device 3 includes a display 31 and an input unit 32 such as buttons. The data communication device 3 includes a transmission button 32a serving as a trigger for starting transmission processing of vehicle travel information to the management center 5 when an abnormality occurs in the vehicle as a part of the input unit 32.

  The mobile phone 2 is connected to the data communication device 3 by short-range wireless communication, and can perform call processing and the like based on an instruction from the data communication device 3. An example of such near field communication is Bluetooth (registered trademark). However, the connection method between the mobile phone 2 and the data communication device 3 is not limited to this, and may be wireless communication according to other standards, and may be connected by a connector and a cable.

  Also, since it is dangerous for the driver to talk while holding the mobile phone 2 while driving, a hands-free device (not shown) consisting of a speaker and a microphone is attached to the mobile phone 2 so that the driver holds the mobile phone 2 It is preferable to be able to talk without making a call.

  Next, details of the defect information aggregation system according to the present embodiment will be described. FIG. 3 is a diagram showing functional blocks of the defect information aggregation system.

First, the vehicle 1 will be described. In the vehicle 1, the vehicle travel information acquisition unit 104 acquires data relating to travel status from various sensors. For example, the vehicle travel information acquisition unit 104 acquires the vehicle speed from the vehicle speed sensor 104a, the accelerator opening from the accelerator opening sensor 104b, and the position information of the vehicle 1 from the GSP 104c. The sensors shown here are only examples, and other data relating to the driving situation is obtained from sensors that acquire data relating to the state of the engine, sensors relating to brakes, acceleration sensors, skid sensors (yaw sensors), etc. You may get it. Further, the load amount of the loaded luggage may be acquired. Further, information relating to the road (for example, road gradient, curvature radius, etc.) is stored as map data, and based on the position information acquired from the GPS 104c and the map data, the road on which the vehicle 1 is traveling is stored. Such information may be acquired as data relating to the driving situation. In addition, the data acquired by the vehicle travel information acquisition unit 104 may be any information as long as it is information related to the travel of the vehicle 1.

  The vehicle travel information acquisition unit 104 is configured to always acquire and store vehicle travel information from various sensors and to always store the latest 30 minutes of data. This can be realized, for example, by employing a method in which old data is overwritten by using a plurality of storage means and using the plurality of storage means in order.

  When the driver of the vehicle 1 presses the transmission button 32 a of the data communication device 3, the control unit 105 starts a voice call and data communication between the vehicle 1 and the management center 5. Specifically, when the transmission button 32 a is pressed, first, the vehicle travel information transmission unit 102 transmits the vehicle travel information acquired by the vehicle travel information acquisition unit 104 to the management center 5 via the Internet 9. At this time, the data transmitted to the management center 5 includes the transmission date and time, the vehicle type, the vehicle ID, and the like in addition to the vehicle travel information, and further includes the telephone number of the mobile phone 2. When the vehicle travel information is transmitted by the vehicle travel information transmission unit 102, the control unit 105 instructs the mobile phone 2 as the voice call unit 101 to make a call to the management center 5. As described above, when the transmission button 32 a is pressed, the control unit 105 starts two types of communication, that is, data communication by the data communication device 3 and voice communication by the mobile phone 2. The start of data communication and voice call is performed using the input unit 32 on the menu screen displayed on the display 31 of the data communication apparatus 3 in addition to the mode in which the execution is started only by pressing the transmission button 32a. It is also possible to select an execution command for starting transmission processing. In addition, a voice recognition unit may be provided in the data communication device 3, and a transmission process may be started when a driver utters a predetermined word.

  Next, the management center 5 will be described. The vehicle travel information reception unit 202 receives the vehicle travel information transmitted from the vehicle travel information transmission unit 102 of the vehicle 1 and stores it in the defect information database 204. Then, the operator of the management center 5 responds to a call transmitted from the vehicle 1 to the voice call unit (telephone) 201 of the management center 5. At this time, the telephone network and the computer of the management center 5 are linked with CTI (Computer Telephony Integration), and information related to this call is displayed on the operator terminal 8. That is, the operator terminal 8 acquires the caller number of the mobile phone 2 of the vehicle 1 through CTI cooperation, acquires information stored in the defect information database 204 using this caller number as a key, and a part of the caller ID is used as the operator terminal. 8 is displayed on top. An example of this display is shown in FIG. In FIG. 4, the operator terminal 8 displays information related to the vehicle type 41 and the date / time 42 acquired from the defect information database 204. Further, this dialog display also serves as an input unit 203 that allows the operator to input the problem symptom 43 and the abnormal part 44. The operator has a telephone conversation with the driver of the vehicle 1 and asks for abnormal symptoms and abnormal locations. In FIG. 4, “abnormal sound” is selected as the symptom 43, and “front” and “left side” are input as the abnormal part 44. It should be noted that any specific method other than that shown in FIG. As described above, the input unit 203 can associate the symptom and abnormal part heard from the driver 1 with the vehicle travel information received from the vehicle 1 and store them in the defect information database 204. At this time, since the vehicle travel information corresponding to the telephone call is automatically extracted by the CTI cooperation, the process of allowing the operator to store the contents of the malfunction in association with the vehicle travel information is made efficient.

In this way, when the driver of the vehicle 1 feels that an abnormality has occurred in the vehicle, the data related to the driving situation and its symptoms can be immediately stored in the management center 5. As described above, since the transmission timing is determined by the subjective judgment of the driver, it is possible to easily collect in the management center 5 problems that cannot be detected by the abnormality judgment set in advance in the device.

  The analysis unit 205 classifies from the data accumulated in the defect information database 204 based on the contents of abnormalities, the conditions for occurrence of abnormalities, the type of vehicle, and the similarity of each data waveform, and aggregates the conditions of defects having similar contents. Therefore, it is possible to detect the condition of occurrence of a defect and to construct a hypothesis for the condition of occurrence of a defect. The vehicle manufacturer can verify the hypothesis by changing the design based on the failure occurrence condition, or by performing further experiments based on the failure occurrence hypothesis.

  As an aspect of the management center 5, the server 6 and the operator terminal 8 may exist at physically separated positions. That is, the physical installation position does not matter as long as the server 6 and the operator terminal 8 are connected via a network. For example, the server 6 and the operator terminal 8 may be installed in one building, the server 6 may be placed in a data center, and the operator terminal 8 may be placed in another place.

<Processing flow>
Next, the flow of processing when transmitting defect information from the vehicle 1 to the management center 5 in the defect information aggregation system according to the present embodiment will be described with reference to the drawings. FIG. 5 is a flowchart showing a flow of processing when defect information is transmitted from the vehicle 1 to the management center 5.

  First, when the driver of the vehicle 1 presses the transmission button 32a of the data communication device 3 (S01), the vehicle travel information transmission unit 102 receives data related to the travel situation acquired by the vehicle travel information acquisition unit 104 from various sensors. It transmits to the management center 5 (S02). The vehicle travel information transmitted by the vehicle 1 is data for a predetermined time (for example, 30 minutes) until the transmission button 32a is pressed. The vehicle travel information transmitted from the vehicle 1 is received by the vehicle travel information receiving unit 202 of the management center 5 and stored in the defect information database 204 (S03). Next, in response to an instruction from the control unit 105 of the vehicle 1, a voice call is transmitted from the vehicle 1 to the management center 5 using the mobile phone 2 (S04). When the operator of the management center 5 responds to the voice call (S05), the driver of the vehicle 1 explains to the operator of the management center 5 the contents and parts of the abnormality, and the operator hears information (hearing information) heard from the driver. Using the input unit 203, the information is input to the defect information database 204 in association with the data received by the vehicle travel information receiving unit 202 (S06).

<Effect of embodiment>
In the present embodiment, when the driver feels an abnormality, the transmission button 32 a is pressed to transmit data relating to the traveling of the vehicle to the management center 5. In other words, data is collected in the management center 5 using the driver's subjective judgment as a trigger, so that the algorithm stored in advance in the in-vehicle device detects failures that were not assumed at the time of design and failures that were not assumed. It is possible to consolidate the vehicle data at the time when trouble that cannot be performed occurs in the management center. In this way, when transmitting a failure that cannot be detected by the in-vehicle device, the in-vehicle device cannot determine what type of failure has occurred, so the vehicle according to the present embodiment has a problem with the driver talking to the operator of the management center. A voice call using a mobile phone is established with the management center so that the contents of the mobile phone can be notified. The operator of the management center stores the content of the defect heard from the driver in the database in association with the transmitted vehicle travel information, so that the vehicle at that time can be detected even if the vehicle cannot detect the in-vehicle device in the management center. Travel information is collected.

And by collecting defect information in this way, information on defects that occur only under rare circumstances and special conditions in individual vehicles, and defects caused by failure causes and use conditions that were not assumed at the time of design, By integrating together with other models and equipment of the same design, it is possible to grasp the tendency of defects. Furthermore, it is possible to investigate the occurrence condition of the defect, which can be used for changing the design of the product.

(Second Embodiment)
In the first embodiment, data related to the driving situation is transmitted to the management center using the driver's subjective judgment as a trigger. Therefore, even if the driver feels that an abnormality has occurred in the vehicle, it may be considered that no abnormality has actually occurred. For example, the driver determines that an abnormal sound can be heard from the vehicle and transmits the vehicle travel information to the management center. However, in reality, it may be noticed that noise has only occurred outside the vehicle. Further, for example, the driver feels abnormal shaking of the vehicle and transmits vehicle travel information to the management center, but it may be noticed that a child or pet in the rear seat has only shaken the seat. In such a case, if there is a mechanism capable of deleting the transmitted vehicle travel information from the defect information database 204 of the management center, the accuracy of the defect information collected in the management center is increased.

  In the present embodiment, by adding the following configuration, it is possible to cancel the vehicle travel information transmitted to the management center 5 by mistake. FIG. 6 is a diagram illustrating a functional configuration of the vehicle 1 and the management center 5 according to the defect information aggregation system according to the present embodiment. The difference from the first embodiment is that a cancellation request transmission unit 106 is provided in the vehicle 1 and a cancellation request reception unit 206 is provided in the management center 5.

  When the user operates the input unit 32 of the data communication device 3 to instruct the transmission of a cancellation request, the cancellation request transmission unit 106 transmits the previously transmitted cancellation request for vehicle travel information to the management center 5 via the Internet 9. Send. An instruction to send a cancellation request by the user may be sent by simply pressing any button of the input unit 32, or a corresponding menu is displayed via the input unit 32 on the menu screen displayed on the display 31. You may make it select. The cancellation request transmission unit 106 transmits a message ID indicating that the request to be transmitted is a cancellation request together with a vehicle ID specifying the own vehicle, and the management center 5 determines which one of the cancellation requests is transmitted. It can be seen whether the vehicle travel information should be deleted from the defect information database 204.

  The cancellation request receiving unit 206 of the management center 5 deletes the vehicle travel information stored in the defect information database 204 based on the vehicle ID included in the received cancellation request. Note that the deletion of the vehicle travel information may actually be deleted from the defect information database 204, or a configuration of logical deletion by setting a deletion flag or the like may be adopted.

  FIG. 7 is a flowchart showing a process flow when canceling the vehicle travel information transmitted to the management center 5. First, when the driver operates the input unit 32 of the data communication apparatus 3 to select transmission of a cancellation request (S11), the cancellation request transmission unit 106 transmits a cancellation request including the vehicle ID of the own vehicle to the management center 5. (S12). When the cancellation request reception unit 206 of the management center 5 receives the cancellation request (S13), the latest defect information transmitted from the vehicle traveling information of the vehicle ID included in the cancellation request is deleted from the defect information database 204 (S14). ).

  According to this configuration, even if the driver mistakenly determines that a defect has occurred in the vehicle, the transmitted vehicle travel information can be deleted from the management center, so the accuracy of the aggregated defect information can be improved. Can be raised.

In the present embodiment, the accuracy of defect information to be aggregated is improved by canceling from the defect information database 204 by transmitting a cancel request. However, the following method may be employed. That is, when the vehicle 1 transmits vehicle travel information to the management center 5,
On the management center 5 side, this information is temporarily held as temporary registration data. Then, a mechanism for transmitting a confirmation request from the vehicle 1 to the management center 5 is provided. If a confirmation request is transmitted within a certain period, it is registered in the defect information database 204. If a confirmation request is not transmitted within a certain period, a provisional request is sent. Discard the registered data. Even with such a mechanism, it is possible to improve the accuracy of the defect information to be aggregated.

(Third embodiment)
In the above-described embodiment, the vehicle travel information at the time of occurrence of a malfunction from the vehicle is only collected in the management center. When the malfunction information is aggregated, an association between the transmitted vehicle travel information and the content of the malfunction is obtained. Will be able to. Therefore, by analyzing the vehicle travel information when the vehicle travel information is transmitted from the vehicle, it is possible to grasp what kind of trouble has occurred. It is also possible to notify the driver of a coping method corresponding to the content of the defect. Therefore, it is also preferable to be able to infer the content of the defect and notify the content and the countermeasure method in this way.

  In order to realize the above processing, in the present embodiment, the analysis result by the analysis unit 205 is stored in the defect information database 204, the vehicle travel information and the content of the defect are associated, and based on the received vehicle travel information. It is preferable to have a search means for searching for the contents of the trouble. FIG. 8 is a diagram showing a functional configuration of the vehicle 1 and the management center 5 in the defect information aggregation system according to the present embodiment. This embodiment is different from the first embodiment in that a search unit 207 is provided in the management center 5. The search unit 207 searches for the corresponding defect content based on the vehicle travel information transmitted from the vehicle 1 and received by the vehicle travel information receiving unit 202. Then, the contents of the trouble corresponding to the received vehicle travel information and the coping method are displayed on a display or the like, and the operator can tell the driver of the contents and the coping method by voice call.

  The processing flow at this time will be described based on the flowchart of FIG. First, when the driver of the vehicle 1 presses the transmission button 32a (S21), the vehicle traveling information transmitting unit 102 transmits data related to the traveling state acquired by the vehicle traveling information acquiring unit 104 from various sensors to the management center 5 ( Along with S22), a voice call is established between the vehicle 1 and the management center 5 (not shown). When the vehicle travel information receiving unit 202 of the management center 5 receives the vehicle travel information from the vehicle 1 (S23), the search unit 207 searches the defect information database 204 and the content of the defect corresponding to the received vehicle travel information. And a coping method thereof are searched and acquired (S24). Then, the contents of the acquired defect and the coping method are displayed on the display (S25). The operator notifies the driver of the vehicle 1 of the content of the displayed malfunction and the countermeasure (S26), so that the driver can respond to the malfunction of the vehicle.

(Modification)
In the above-described embodiments, a mobile phone is used as a voice call means. However, the voice call between the driver of the vehicle 1 and the operator of the management center 5 is not limited to a mobile phone. For example, other wireless communication technology other than a cellular phone may be used. Further, as in VoIP (Voice Over Internet Protocol) technology, voice may be realized by converting voice into digital data and communicating on a data line such as the Internet.

Further, although the Internet 9 is used as a data communication line between the vehicle 1 and the management center 5, a dedicated network may be used instead of the Internet. For example, it is possible to adopt a configuration in which the vehicle communicates with a roadside device provided on the roadside by DSRC (Dedicated Short Range Communication) and communicates between the roadside device and the management center via a wired dedicated line. . That is, data communication between the vehicle 1 and the management center 5 may be realized by any existing technology.

It is a figure which shows the system outline | summary of the malfunction information aggregation system which concerns on 1st Embodiment. It is a figure which shows the external appearance of the vehicle-mounted apparatus which concerns on 1st Embodiment. It is a figure which shows the functional block of the malfunction information aggregation system which concerns on 1st Embodiment. It is a figure which shows the example of the input screen in the operator terminal in 1st Embodiment. It is a flowchart which shows the flow of a process at the time of transmitting malfunction information from the vehicle to a management center in 1st Embodiment. It is a figure which shows the functional block of the malfunction information aggregation system which concerns on 2nd Embodiment. It is a flowchart which shows the flow of a process at the time of transmitting the cancellation request | requirement of defect information from the vehicle in 2nd Embodiment to a management center. It is a figure which shows the functional block of the malfunction information aggregation system which concerns on 3rd Embodiment. It is a flowchart which shows the flow of the process which notifies the content of the malfunction of the vehicle in 3rd Embodiment from a management center to a vehicle.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 Vehicle 2 Mobile telephone 3 Data communication apparatus 4 Various sensors 5 Management center 6 Server 7 Telephone 8 Operator terminal 9 Internet 10 Telephone network 101 Voice call part 102 Vehicle travel information transmission part 104 Vehicle travel information acquisition part 105 Control part 106 Cancel request transmission Unit 201 voice communication unit 202 vehicle travel information reception unit 203 input unit 204 defect information database 205 analysis unit 206 cancellation request reception unit 207 search unit

Claims (13)

A defect information collection system for collecting vehicle defect information in a center,
The vehicle is
Vehicle travel information acquisition means for acquiring vehicle travel information that is data relating to the travel status of the vehicle;
Vehicle travel information transmitting means for transmitting the vehicle travel information to the center;
Voice communication means for enabling communication between a driver of the vehicle and an operator of the center;
Control means for starting transmission of the vehicle travel information to the center by the vehicle travel information transmission means and voice communication with the operator by the voice call means based on an instruction from the driver;
Have
The center
Vehicle travel information receiving means for receiving the vehicle travel information transmitted from the vehicle;
A voice communication means for enabling communication between the driver of the vehicle and the operator of the center;
A failure information storage means for storing the received vehicle travel information in association with the content of the failure notified from the driver of the vehicle by the voice call means;
A defect information aggregating system characterized by comprising: The vehicle has an input unit for inputting an instruction from a driver, and based on one instruction to the input unit, the control means transmits the vehicle travel information to the center and the operator. The defect information aggregation system according to claim 1, wherein the voice call is started. The input unit is a button, and when the button is pressed, the control means starts transmitting the vehicle travel information to the center and starts the voice call with the operator. Defect information aggregation system described. 4. The vehicle travel information includes at least one of date and time, information related to an in-vehicle device, position of the vehicle, information related to a road on which the vehicle is traveling, and a load amount of a load. The defect information collection system described in any one. 5. The center according to claim 1, further comprising an analysis unit that analyzes the vehicle travel information stored in the defect information storage unit and the content of the defect to analyze the cause of the defect. Defect information aggregation system. 6. The vehicle according to claim 1, further comprising: a cancellation request transmission unit configured to transmit a request for canceling registration of the vehicle travel information transmitted to the center to the defect information storage unit to the center. Defect information aggregation system described. The vehicle has confirmation request transmission means for transmitting a request for confirming registration of the vehicle travel information transmitted to the center to the defect information storage means to the center,
The defect information storage means sets the vehicle traveling information received by the vehicle traveling information receiving means as temporary registration, and confirms registration when receiving a request for confirming registration by the confirmation request transmitting means. The fault information aggregation system according to any one of claims 1 to 5. Vehicle travel information acquisition means for acquiring vehicle travel information that is data relating to the travel status of the vehicle;
Vehicle traveling information transmitting means for transmitting the vehicle traveling information;
A voice call means that enables voice calls;
Control for starting transmission to the center for collecting defect information of the vehicle travel information by the vehicle travel information transmission means and voice communication with the operator of the center by the voice call means based on an instruction from the driver Means,
Vehicle with. It has an input unit for inputting instructions from the driver,
The vehicle according to claim 8, wherein the control unit starts transmission of the vehicle travel information and the voice call based on one instruction to the input unit. The input unit is a button,
The vehicle according to claim 9, wherein when the button is pressed, the control unit starts transmission of the vehicle travel information and the voice call. 11. The vehicle travel information includes at least one of a date and time, information on an in-vehicle device, a position of the vehicle, information on a road on which the vehicle is traveling, and a load amount of a load. A vehicle according to any one of the above. The vehicle according to any one of claims 8 to 11, further comprising cancellation request transmission means for notifying the center that the vehicle travel information transmitted by the vehicle travel information transmission means is invalid. The vehicle according to any one of claims 8 to 11, further comprising confirmation request transmitting means for notifying the center that the vehicle traveling information transmitted by the vehicle traveling information transmitting means is valid.

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