JP2008026937A - Maintenance information collection program, maintenance information collection method, information equipment and external storage medium - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a maintenance information collection program, a maintenance information collection method, information equipment and an external storage medium at low costs, which reduce possibility that maintenance information is not collected. <P>SOLUTION: In a step S830, a control part determines a program for which it is necessary to collect maintenance information corresponding to a program in which any failure is occurred from a collection object place management table stored in a storage part by a resident maintenance information collection program. In a step S840, the control part stores the maintenance information of the program for which it is necessary to collect the maintenance information determined by the step S830 in an external storage medium by the resident maintenance information collection program. <P>COPYRIGHT: (C)2008,JPO&INPIT

Description

  The present invention relates to a program, a method, an information device, and an external storage medium that collect maintenance information when a failure occurs in a program executed on an information device. The present invention also relates to a program, a method, an information device, and an external storage medium for collecting maintenance information.

  Currently, various companies use various information devices. However, since the configuration of these information devices is generally complicated, each company prepares for a failure by concluding a maintenance contract with a maintenance company. That is, when a failure occurs, maintenance personnel of the maintenance company collects maintenance information (for example, log files) of the information equipment, analyzes it, and makes improvements.

  In recent years, it has become possible to obtain maintenance information directly from a maintenance company via the Internet or a dedicated line. That is, the maintenance staff collects maintenance information while staying at the maintenance company without going to the installation location of the information equipment. Patent Document 1 discloses this technique.

  On the other hand, if a high-speed communication path using the Internet or a dedicated line cannot be installed between the installation location of the information device and the maintenance company, maintenance personnel go to the installation location of the information device and collect maintenance information. This is taken back to the maintenance company for analysis. This procedure will be described with reference to FIGS.

  FIG. 8 is a block diagram illustrating a configuration of a system including information devices. In this system, in response to a request from the client 1 (75a) or the client 2 (75b), the server 74 downloads data from the database 72 provided in the host computer 71 connected by the network 73, and generates an image. Thereafter, this image is provided to the client 1 (75a) or the client 2 (75b).

  The server 74 stores four programs: a program A, a program B, a program C, and an OS (operating system). Program A receives and responds to requests from clients. The program B edits data and generates an image. The program C mediates access with the host computer. The OS is a basic program that executes program A, program B, and program C. These programs are to be maintained, and when a failure occurs, the maintenance company is notified of the failure along with its own program name.

  Now, let us consider a case where a fault occurs in an illegal image during execution of program B in the processing request from client 1 (75a). Program B notifies the maintenance company that a failure has occurred in program B. As a result, the maintenance staff rushes to the installation location of the information device, collects the maintenance information of the program B, and takes it back to the maintenance company.

  FIG. 9 shows the collected maintenance information displayed on the maintenance management terminal of the maintenance company. One line corresponds to one event. Also, each item in one line includes, from the left, an event occurrence time, a processing request client name, data transmission / reception contents, and a failure content. The item indicating the content of the failure is a unique word indicating the content of the failure when it occurs, and is blank when no failure has occurred.

  Here, for example, when the failure that occurred at 14:30 occurs because the data handled by the program B has not been updated due to the processing delay of the program C, a more detailed failure analysis is performed. Requires maintenance information of program C. However, since the maintenance staff only brings the maintenance information of the program B back to the maintenance company, it is necessary to go to the installation location of the information equipment again.

  This occurred because maintenance information was collected only for the program in which the failure occurred directly when the failure occurred. In order to solve such a problem, a technique for collecting maintenance information is required for a program related to a program in which a failure has occurred.

  Patent Document 2 discloses a technique in which a program in which a failure has occurred refers to a “related program list table” in which programs related to itself are described, identifies related programs, and acquires maintenance information of related programs. Disclosure.

  Patent Document 3 discloses a technique in which a management host is newly installed, this identifies a communication partner host and program of a program in which a failure is detected, and collects these failure data.

JP 2003-345628 A JP-A-6-266686 JP 2003-216594 A

  By the way, in the technique described in Patent Document 2, the program itself in which the failure has occurred acquires maintenance information by referring to the related program list table. Therefore, for example, there is a problem that the program itself in which the failure has occurred stops and maintenance information may not be acquired.

  In the technique described in Patent Document 3, a management host is newly installed, and failure data is stored therein. Therefore, there is a problem in that the purchase cost of a new management host is generated and the cost becomes high.

  The present invention has been made in view of the above points, and provides a maintenance information collection program, a maintenance information collection method, an information device, and an external storage medium that are low in cost and reduce the possibility that maintenance information is not collected. For the purpose.

  The maintenance information collection program according to claim 1 is a data input / output interface for inputting / outputting data to / from an external storage medium, various programs, maintenance information for each program, and when a failure is detected for each program. Used in an information device comprising a storage unit for storing a collection target location management table describing a program for which maintenance information is collected, and a control unit for controlling the data input / output interface and the storage unit; A maintenance information collection program for outputting maintenance information stored in the storage unit to the external storage medium through an input / output interface, the function being resident in the information device, and another program running on the information device A function for constantly monitoring the fault and detecting the fault, and when the fault is detected, refer to the collection target location management table. And a function for determining a program for which maintenance information is collected corresponding to the program in which the failure is detected, and the determined maintenance information stored in the storage unit through the data input / output interface. And a function of outputting maintenance information of a program to be collected to the external storage medium.

  According to the maintenance information collection program according to claim 1, when a failure occurs, a failure has occurred by describing a related program in the collection target location management table in advance for each program stored in the storage unit. Maintenance information can be collected not only for programs but also for programs related to these programs.

  The maintenance information collection method according to claim 2 is a data input / output interface for inputting / outputting data to / from an external storage medium, various programs, maintenance information for each program, and when a failure is detected for each program. Used in an information device comprising a storage unit for storing a collection target location management table describing a program for which maintenance information is collected, and a control unit for controlling the data input / output interface and the storage unit; A maintenance information collection method for outputting maintenance information stored in the storage unit to the external storage medium through an input / output interface, wherein the control unit makes the maintenance information collection program according to claim 1 resident. The maintenance information collection program running on the information device by the maintenance information collection program. A step of constantly monitoring a program other than Gram to detect a failure, and when the control unit detects a failure by the maintenance information collection program, the failure is detected by referring to the collection target location management table Determining a program for which maintenance information is to be collected corresponding to the program, and the control unit is stored in the storage unit through the data input / output interface by the maintenance information collection program. And outputting the maintenance information of the program for which the maintenance information is collected to the external storage medium.

  According to the maintenance information collection method according to claim 2, when a failure occurs, a failure has occurred by describing a related program in the collection target location management table in advance for each program stored in the storage unit. Maintenance information can be collected not only for programs but also for programs related to these programs.

  The information device according to claim 3 is a data input / output interface for inputting / outputting data to / from an external storage medium, various programs, maintenance information for each program, and maintenance information when a failure is detected for each program. A storage unit storing a collection target location management table describing a program to be collected, and a control unit for controlling the data input / output interface and the storage unit, and through the data input / output interface, the storage unit The maintenance information is stored in the external storage medium, and the storage unit stores the maintenance information collection program according to claim 1.

  According to the information device according to claim 3, for each program stored in the storage unit, by writing a related program in the collection target location management table in advance, only the program in which the failure has occurred when the failure occurs. In addition, maintenance information can be collected for related programs.

  An external storage medium according to claim 4 is an external storage medium that is detachably attached to the information device according to claim 3, and includes a nonvolatile storage element, and input data is the nonvolatile storage element. It is memorized in.

  According to the external storage medium of the fourth aspect, since the input data is stored in the non-volatile storage element, the data is not erased even if it is removed from the information device, and the external storage medium can be carried. .

  According to a fifth aspect of the present invention, in the fourth aspect of the present invention, the external storage medium has a physical key function that restricts attachment / detachment with the information device.

  According to the external storage medium of the fifth aspect, it is possible to prevent theft when being attached to the information device by the physical key function.

  The external storage medium according to claim 6 is the button according to claim 4 or 5 for causing the program running on the information device to be recognized as a file system, and stopping recognition as the file system. It is characterized by having a button.

  According to the external storage medium of the sixth aspect, recognition as a file system can be controlled by a button operation.

  According to the present invention, maintenance information can be collected under the initiative of a program resident in an information device without newly installing a device, so that maintenance information can be collected at low cost and the possibility that maintenance information will not be collected is reduced. A collection program, a maintenance information collection method, an information device, and an external storage medium can be provided.

  Embodiments of the present invention will be described with reference to the drawings. The following examples are only specific examples of the present invention, and the present invention is not limited to the following embodiments.

  FIG. 1 is a block diagram showing device configurations of an information device 11 and an external storage medium 21 according to the present invention. The information device 11 includes a data input / output interface 14, a storage unit 13, and a control unit 12. The data input / output interface 14 performs data input / output with the external storage medium 21. The storage unit 13 stores a collection target location management table in which various programs, maintenance information for each program, and a program for which maintenance information is collected when a failure is detected for each program are described. The control unit 12 controls the data input / output interface 14 and the storage unit 13. These parts are connected by bus.

  The external storage medium 21 includes a data input / output interface 24, a nonvolatile storage element 25, a key function 26, a lock button 22, and a free button 23. The data input / output interface 24 performs data input / output with the information device 11. The nonvolatile memory element 25 stores input data. The key function 26 is a physical key that restricts attachment / detachment to / from the information device 11. The lock button 22 is a button for causing a program running on the information device 11 to recognize the external storage medium 21 as a file system. The free button 23 is a button that causes a program running on the information device 11 to stop recognition as a file system. These parts are connected by bus.

  FIG. 2 is a perspective view showing the external storage medium 21. A key function 26, a lock button 22, and a free button 23 are provided on the surface.

  Now, the information device 11 stores four programs of OS (Operating System), Program A, Program B, and Program C, and the relationship between each program is as shown in the graph of FIG. And Here, each of the nodes 51, 52a, 52b, and 52c in the graph of FIG. 3 indicates an OS (operating system), a program A, a program B, and a program C, and related programs are connected by an edge. Has been. For example, the program A (52a) is connected to the OS (51) and the program B (52b) at the edge, which indicates that the programs related to the program A are the OS and the program B. .

  When a failure occurs, it is necessary to collect maintenance information of the program itself in which the failure has occurred and maintenance information of a program related to the program in which the failure has occurred. For example, when a failure occurs in the program A, it is necessary to collect maintenance information of the OS, the program A, and the program B.

  FIG. 4 is a table (hereinafter referred to as a collection target location management table) that describes programs for which maintenance information needs to be collected when a failure occurs in each program stored in the storage unit of the information device. Say). That is, when a failure occurs in the program described in the left column, it is necessary to collect maintenance information of the program described in the same row in the right column. In FIG. 4, OS indicates OS, A indicates program A, B indicates program B, and C indicates program C. The collection target location management table is stored in advance in the storage unit of the information device.

  5 and 6 are a graph and a collection target location management table showing the relationship between the programs in another example. Here, each of the nodes 51, 52a, 52b, 52c, and 52d in FIG. 5 indicates an OS (operating system), a program A, a program B, a program C, and a program D, and related programs are Connected at the edge. In FIG. 6, OS indicates OS, A indicates program A, B indicates program B, C indicates program C, and D indicates program D.

  A flow of processing for collecting maintenance information in an information device in which the above-described collection target location management table is stored in the storage unit in advance will be described with reference to the flowchart of FIG. The processing shown in this flowchart is started when a program for collecting maintenance information (hereinafter referred to as a maintenance information collection program) resides in the information device.

  In step S810, the control unit monitors each activated program using the resident maintenance information collection program, detects a failure, and proceeds to step S820.

  In step S820, the control unit proceeds to step S830 if a failure is detected by the resident maintenance information collection program, and proceeds to step S810 otherwise.

  In step S830, the control unit manages the collection target location management stored in the storage unit by storing the maintenance information collection program corresponding to the program in which the failure has occurred and the maintenance information needs to be collected. It determines from a table and progresses to step S840.

  In step S840, the control unit stores the maintenance information of the program that needs to collect the maintenance information determined in step S830 by the resident maintenance information collection program in the external storage medium, and the process proceeds to step S850.

  In step S850, the control unit determines whether to continue monitoring the program by using the resident maintenance information collection program. If so, the control unit proceeds to step S810; move on. Note that this determination is made so that the monitoring is not continued, for example, when the degree of failure is large and the operation of the information device is stopped, or when the information device cannot be stored in the external storage medium.

  Through the above-described processing, it is possible to collect maintenance information of a program in which a failure has occurred and a program related to the program.

  As described above, in the present invention, maintenance information can be collected under the initiative of a program resident in an information device without newly installing a device, so that the possibility of maintenance information not being collected at low cost is reduced. In addition, a maintenance information collection method, a program, an information device, and a storage medium can be provided.

It is a block diagram which shows the apparatus structure of the information equipment of an Example of this invention, and an external storage medium. It is a perspective view which shows the external storage medium of the Example of this invention. It is a graph which shows the relationship of a program. It is a collection target location management table showing a collection target location of maintenance information. It is a graph which shows the relationship of a program. It is a collection target location management table showing a collection target location of maintenance information. It is a flowchart which shows the flow of a process of the resident program of the Example of this invention. It is a block diagram which shows the example of a system configuration. It is a table which shows the example of collection information.

Explanation of symbols

DESCRIPTION OF SYMBOLS 11 Information apparatus 12 Control part 13 Memory | storage part 14 Data input / output interface 21 External storage medium 22 Lock button 23 Free button 24 Data input / output interface 25 Non-volatile storage element 26 Key function 51, 52a, 52b, 52c, 52d Node 71 Host computer 72 Database 73 Network 74 Server 75a Client 1
75b client 2

Claims (6)

A data input / output interface for inputting / outputting data to / from an external storage medium;
A storage unit that stores various programs, maintenance information for each program, and a collection target location management table that describes a program for which maintenance information is collected when a failure is detected for each program,
Used in an information device comprising the data input / output interface and a control unit for controlling the storage unit;
A maintenance information collection program for outputting maintenance information stored in the storage unit to the external storage medium through the data input / output interface,
A function resident in the information device;
A function of constantly monitoring other programs running on the information device to detect failures;
A function that, when a failure is detected, refers to the collection target location management table and corresponds to the program in which the failure is detected, and determines a program for which maintenance information is collected;
Maintenance that realizes a function of outputting maintenance information of a program for which the determined maintenance information is collected, which is stored in the storage unit, to the external storage medium through the data input / output interface. Information collection program. A data input / output interface for inputting / outputting data to / from an external storage medium;
A storage unit that stores various programs, maintenance information for each program, and a collection target location management table that describes a program for which maintenance information is collected when a failure is detected for each program,
Used in an information device comprising the data input / output interface and a control unit for controlling the storage unit;
A maintenance information collection method for outputting maintenance information stored in the storage unit to the external storage medium through the data input / output interface,
The control unit makes the maintenance information collection program according to claim 1 resident;
The control unit constantly monitors a program other than the maintenance information collection program running on the information device and detects a failure by the maintenance information collection program;
When the control unit detects a failure with the maintenance information collection program, the control unit refers to the collection target location management table and corresponds to the program in which the failure is detected, and a program for collecting maintenance information. A step to determine;
The control unit outputs maintenance information of a program for collecting the determined maintenance information stored in the storage unit through the data input / output interface to the external storage medium by the maintenance information collection program. A maintenance information collection method comprising: A data input / output interface for inputting / outputting data to / from an external storage medium;
A storage unit that stores various programs, maintenance information for each program, and a collection target location management table that describes a program for which maintenance information is collected when a failure is detected for each program,
A control unit for controlling the data input / output interface and the storage unit;
An information device that outputs maintenance information stored in the storage unit to the external storage medium through the data input / output interface,
An information device, wherein the storage unit stores the maintenance information collection program according to claim 1. An external storage medium detachably attached to the information device according to claim 3,
Comprising a non-volatile memory element;
The input data is stored in the non-volatile storage element.   5. The external storage medium according to claim 4, further comprising a physical key function for restricting attachment / detachment with the information device. 6. The external device according to claim 4, further comprising a button for recognizing a program running on the information device as a file system and a button for stopping recognition as a file system. Storage medium.

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