JP2007293465A - Reservation management system and method - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a reservation management system and method for achieving the determination of a time when a vehicle is actually able to visit and the efficient management of a vehicle when visit is requested from a customer. <P>SOLUTION: This reservation management system for receiving a request from a customer, and for outputting a security vehicle which visits a customer house from security vehicles 30<SB>1</SB>to 30<SB>n</SB>, is provided. This system is provided with a storage part 14 for storing map information showing a map including each customer house and a processing part 13 for, when a request is made from the customer, reading the map information showing the map from the customer house to a predetermined range from the storage part 14, and for acquiring the current location information of each security vehicle, and for selecting the security vehicle included in the read map information based on the current location information of each security vehicle, and for comparing the superiority or inferiority of an operation accompanied with the selected security vehicle and the operation in the customer house, and for outputting the security vehicle whose operation at the customer house is given priority, and for determining and outputting a visit time when the security vehicle visits the customer house based on the read map information and the current location information of the security vehicle to be output. <P>COPYRIGHT: (C)2008,JPO&INPIT

Description

  The present invention relates to a reservation management system and a reservation management method for receiving a request for repair from a customer.

  When a customer requests repair, the receptionist receives a call from the customer and informs the customer of the approximate time to visit the customer's home from the schedule of the visiting vehicle on the day. On the other hand, when an operator circulates and performs work, there is a method of determining a circulation order of a plurality of works (see, for example, Patent Document 1). According to this method, the working order is easily determined automatically.

By the way, in the case of an electric power company, for example, a customer requests a prompt response to an urgent request such as disconnection of a lead-in line. In particular, since the customer performs different treatments depending on how long the power failure lasts, it is necessary to inform the customer of the time when the visiting vehicle arrives reliably.
Japanese Patent Laid-Open No. 5-174032

  When receiving a visit request from a customer, the person in charge of reception needs to inform the customer of the arrival time of the visited vehicle as described above. However, on the day, each visiting vehicle is dotted, and there are various types of work associated with each visiting vehicle, such as high priority and low work. Under these circumstances, it is difficult to efficiently operate the visiting vehicle and quickly respond to the customer. On the other hand, in the method of determining the order of traveling of a plurality of tasks, when dealing with an emergency task, it is not possible to grasp the scattered visiting vehicles and the details of the tasks associated with each visiting vehicle. It is difficult to operate a visiting vehicle efficiently and respond quickly to customers.

  SUMMARY OF THE INVENTION An object of the present invention is to provide a reservation management system and reservation management that solves the above-described problems and enables determination of a time during which a vehicle can be surely visited and efficient operation of the vehicle when a customer requests a visit. It is to provide a method.

  In order to solve the above-mentioned problem, the invention of claim 1 is a reservation management system that receives a request from a customer and outputs a vehicle that visits the customer's home from among the vehicles, and includes each customer's home. When there is a storage unit storing map information representing a map and a request from a customer, map information representing a map from a customer's home to a predetermined distance range is read from the storage unit, and a current position representing the current position of each vehicle Obtain position information, select a vehicle included in the read map information based on the current position information of each vehicle, and compare the superiority and inferiority of the work accompanying the selected vehicle and the work at the customer's house And outputting a vehicle that is prioritized for work at the customer's home, and determining a visit time to visit the customer's home based on the read map information and the current position information of the vehicle to be output. A processing unit for outputting It is a reservation management system according to claim.

  The invention of claim 1 is a reservation management system for receiving a request from a customer and outputting a vehicle that visits the customer's home from each vehicle. The storage unit of the reservation management system stores map information representing a map including each customer house in advance. When there is a request from the customer, the processing unit reads out map information representing a map from the customer's home to a predetermined distance range from the storage unit, and acquires current position information representing the current position of each vehicle. After that, the processing unit selects a vehicle included in the read map information based on the current position information of each vehicle, and compares the superiority and inferiority of the work accompanying the selected vehicle and the work at the customer's house. The vehicle that is prioritized in the work at the customer's home is output. At the same time, the processing unit determines and outputs a visit time for visiting the customer's home based on the read map information and the current vehicle position information to be output.

  According to a second aspect of the present invention, in the reservation management system according to the first aspect, when there is no vehicle included in the read map information of the predetermined distance range, the processing unit has a distance longer than the predetermined distance from the customer's home. Map information representing a wide range map is read from the storage unit, and based on the current position information of each vehicle, a vehicle included in the read wide range map information is selected. Comparing superiority and inferiority with work at home, and outputting a vehicle in which work at the customer's home is prioritized, and based on the read out wide-range map information and the current position information of the vehicle to be output The method is characterized by determining and outputting a visit time for visiting a customer's house.

  According to a third aspect of the present invention, in the reservation management system according to the first or second aspect, the processing unit acquires traffic congestion information on a road indicated on a map corresponding to the read map information, and the traffic congestion information is obtained. In addition, the visit time is determined.

  The invention of claim 4 is a reservation management method for receiving a request from a customer and outputting a vehicle that visits the customer's home from among the vehicles, wherein map information representing a map including each customer's home is stored in advance. When there is a request from a customer, map information representing a map from a customer's home to a predetermined distance is read, current position information representing the current position of each vehicle is acquired, and the current position information of each vehicle is obtained. Then, the vehicle included in the read map information is selected, and the superiority and inferiority of the work accompanying the selected vehicle and the work at the customer's house are compared. A reservation management method characterized in that a visit time for visiting a customer's home is determined and output based on the read map information and the current vehicle position information to be output.

  As described above, according to the inventions of claim 1 and claim 4, when a visit request for repair or the like is received from a customer, a visit vehicle working within a predetermined range from the customer's house is selected, and Since the vehicle heading to the customer's house is output by comparing the superiority and inferiority of the work schedule of this vehicle and the customer's request contents, the customer is informed of a certain time when the customer's request contents can be visited quickly when the customer request contents have priority Make it possible to do. In addition, since the vehicle working within a predetermined range from the customer's home is headed to the customer's home, it is possible to quickly respond to the request when the customer's request content has priority. Furthermore, since the vehicle working within the predetermined range goes to the customer's house, the vehicle can be efficiently operated.

  According to the invention of claim 2, when there is no vehicle that falls within the predetermined range, a vehicle that works within a wider range than the predetermined range is selected, and the superiority and inferiority comparison between the work schedule of this vehicle and the contents requested by the customer Thus, since the vehicle heading to the customer's home is output, it is possible to notify the customer of a certain time when the customer's request is prioritized so that the customer's home can be visited.

  According to the invention of claim 3, since the visit time of the customer's house is determined with reference to the traffic jam information, it is possible to convey a more reliable visit time to the customer.

  Next, embodiments of the present invention will be described in detail with reference to the drawings. In the following embodiment, the reception of repairs by an electric power company is taken as an example.

(Embodiment 1)
As shown in FIG. 1, a reservation management system 10 according to this embodiment is installed at a sales office of an electric power company, for example. In addition, a telephone set 20 for answering calls from the customer's telephone set 2 via the communication network 1 is installed at the sales office. Further, there are security vehicles 30 ₁ to 30 _n that visit the customer for repairs. Assigned. The customer's telephone 2 and the sales office telephone 20 are representative examples. The reservation management system 10 includes a communication unit 11, an input unit 12, a processing unit 13, a storage unit 14, and a display unit 15.

The security vehicles 30 ₁ to 30 _n are vehicles that visit customers in a predetermined area at the time of repair or the like, and security vehicle identification information for identifying each vehicle is attached to the security vehicles 30 ₁ to 30 _n in advance. . In this embodiment, for example, guarantee vehicles 30 ₁ to 30 _n are assigned guarantee vehicle identification information of S001,..., S00n. Further, the destinations and visit times of the day are scheduled for the security vehicles 30 ₁ to 30 _n . The security vehicles 30 ₁ to 30 _n are equipped with communication devices (not shown) that communicate with the base stations 1 ₁ to 1 _k of the communication network 1, and the communication devices can display instructions from the reservation management system 10. is there. The base stations 1 ₁ to 1 _k of the communication network 1 are wireless relay devices installed in a predetermined area, and enable wireless communication by the security vehicles 30 ₁ to 30 _n . The communication devices of the guarantee vehicles 30 ₁ to 30 _n have a GPS (Global Positioning System) function, and can obtain current position information indicating where in a predetermined area. When the communication devices of the security vehicles 30 ₁ to 30 _n receive a position request signal for checking the vehicle position from the reservation management system 10 via the communication network 1, the communication devices communicate the current position information obtained by the GPS function. The data is sent to the reservation management system 10 via the network 1.

The communication unit 11 of the reservation management system 10 transmits various instructions to the communication devices of the security vehicles 30 ₁ to 30 _n via the communication network 1. When the communication unit 11 receives the current position information from the communication devices of the security vehicles 30 ₁ to 30 _n via the communication network 1, the communication unit 11 sends the current position information to the processing unit 13.

  The input unit 12 is operated by a person in charge of reception at a sales office, and various instructions and information are input to the input unit 12. The input unit 12 sends the input instruction or the like to the processing unit 13. The display unit 15 displays various types of information under the control of the processing unit 13. At this time, the display unit 15 can also display information by dividing the display screen 15A under the control of the processing unit 13, as shown in FIG. FIG. 2 will be described later. Furthermore, when an object displayed on the display screen 15 </ b> A of the display unit 15 is selected by clicking or the like, the display unit 15 sends selection information to the processing unit 13.

The storage unit 14 stores a processing procedure for repair reservation management at an electric power company. The storage unit 14 is guaranteed vehicles 30 ₁ to 30 _n are storing map information indicating a map of a predetermined area to visit. The map information is formed of information representing the entire predetermined area and information representing a map obtained by enlarging each part of the predetermined map. As shown in FIG. 3, the storage unit 14 stores information about each customer including a predetermined area as a customer database 14A. The customer database 14A includes customer information when the electric power company makes a contract with the customer, and the customer information includes “contract number”, “name”, “address”, “phone number”, and the like of the customer. Electric power companies use contract numbers and telephone numbers to identify customers when making inquiries from customers. In FIG. 3, specific customer information is not shown.

Further, as shown in FIG. 4, the storage unit 14 stores work schedule information 14B corresponding to the security vehicles 30 ₁ to 30 _n , such as the visit destination and the visit time of the security vehicles 30 ₁ to 30 _{n on} the day. I remember it. The work schedule includes the “scheduled work time” that the security vehicle corresponding to the “guaranteed vehicle identification information” will work on that day, the “contract number”, “name”, “address”, and “phone number” of the requesting customer. The “work contents” and “work order” of the request are included. In FIG. 4, a specific work schedule is not shown. “Work contents” include, for example, replacement of a light bulb for a streetlight, restoration of disconnection of a lead-in line, stop of use of electricity for moving, etc. These “work contents” include, for example, work order information 14C in FIG. As described above, “work order” for preferential work is set. In the work order information 14C, the work of “priority 1” indicating the highest priority work is “recovery of the lead-in wire disconnection”, the work of “priority 2” is “light bulb replacement of streetlight”, and “priority” The work of “3” is “stopping the use of electricity”. Each work content is coded.

  Furthermore, as shown in FIG. 6, when there is a request from a customer, the storage unit 14 stores a visit reservation representing a reservation by this request as visit reservation information 14D. For the visit reservation, the date and time when the security car visits the customer's home, “visit date”, “visit time”, “contract number”, “name”, “address”, “phone number” of the requesting customer, “Work contents” and “work order” are included. In FIG. 6, a specific visit reservation is not shown.

  The processing unit 13 performs processing for repair reservation management according to the processing procedure stored in the storage unit 14. The repair reservation management process will be described below together with the reservation management method.

  When the person in charge of the sales office of the electric power company accepts the request for repair by the telephone 2 of the customer by the telephone 20, the customer receives the contents of the request together with the contract number, name, address and the like. After that, the receptionist operates the input unit 12 of the reservation management system 10 to input the start of repair reservation management, and first inputs the contract number and telephone number obtained from the customer.

When the processing unit 13 receives an instruction indicating the start of reservation management from the input unit 12, the processing unit 13 starts the reservation management processing illustrated in FIGS. 7 to 12. When the processing unit 13 receives the input information about the customer from the input unit 12 (step S1), the processing unit 13 refers to the customer database 14A stored in the storage unit 14 and extracts the customer information corresponding to the input information (step S2). . After step S2, the processing unit 13 controls the display unit 15, as shown in previous FIG. 2, the display screen 15A, which is one of the display screens obtained by dividing the operating line screen 15A ₁ of the display unit 15 customers Information is displayed (step S3).

The receptionist confirms the customer information by comparing the customer information displayed on the sales online screen 15 </ b> A ₁ of the display unit 15 with the information about the customer received by the telephone 20. If there is a problem with the customer information of business online screen 15A _1, receptionist operates the input section 12 to the input of confirmation. After that, when the receptionist asks the customer about the content of the request using the telephone 20 or the designated visit time that designates the visit time of the security vehicle, the work content that is information obtained by coding the request content of the customer is displayed. Create and operate the input unit 12 to input the work content and the visit specified time.

The processing unit 13 receives a confirmation input from the input unit 12 (step S4), and then receives information including the work contents of the customer and the visit time specified for the security vehicle from the input unit 12 (step S5). A position request signal for confirming the vehicle positions ₁ to 30 _n is transmitted to the communication network 1 by controlling the communication unit 11 (step S6). After the step S6, when the current position information of the security vehicles 30 ₁ to 30 _n is received from the communication unit 11 via the communication network 1 (step S7), the address included in the customer information extracted in step S2, that is, the customer home The map information of the map representing the predetermined range that is the range from to the predetermined distance is read from the storage unit 14 (step S8). After step S8, based on the current position information of the guarantee vehicles 30 ₁ to 30 _n received in step S7 and the map information read in step S8, the guarantee vehicles 30 ₁ to 30 _n are within a predetermined range from the customer's home. It is determined whether or not there is (step S9).

If there is a security vehicle in step S9, the processing unit 13 adds the security vehicle identification information and the current position information of the security vehicle to the map information read in step S8 (step S10), and the display screen of the display unit 15 is displayed. It is one guarantee car display screen by dividing the 15A local confirmation screen 15A ₂ displaying map information created in step S10 (step S11). An example of the display of security vehicles local confirmation screen 15A ₂ shown in Figure 13. FIG. 13 shows a situation in which a security vehicle 30 ₁ whose security vehicle identification information is “S001” and a security vehicle 30 ₂ whose security vehicle identification information is “S002” are working around the customer's home.

Receptionist person in charge and to make sure that the security car a look at the security car local confirmation screen 15A ₂ of the display unit 15 are working in the vicinity of the customer's house, security vehicles that are displayed in the security vehicles local confirmation screen 15A ₂ Select. Thereby, the display unit 15 sends the guarantee vehicle identification information of the corresponding guarantee vehicle to the processing unit 13. In the case of Figure 13, the reception personnel, selected by clicking the security vehicle identification information of the security wheel 30 ₁ and "S001" security vehicle identification information "S002" of the security wheel 30 _2. As a result, the display unit 15 sends the security vehicle identification information of the security vehicles 30 ₁ and 30 ₂ to the processing unit 13.

After step S11, when the processing unit 13 receives the security vehicle identification information of the security vehicle (step S12), the security vehicle work schedule corresponding to the security vehicle identification information is stored in the work schedule information 14B stored in the storage unit 14. extracting (step S13), and displays the work schedule of the step S13 on the display screen 15A which is one guarantee car divided display screen extraction screen 15A ₃ of the display unit 15 (step S14). Thereafter, the processing unit 13 determines the work order with reference to the work order information 14C stored in the storage unit 14 with respect to the work contents of the customer request received in step S5 (step S15). Thereafter, the processing unit 13 compares the work order of the work schedule extracted in step S13 with the work order of the work contents of the customer request obtained in step S15, and gives a higher priority than the work order of the work contents of the customer request. It is determined whether or not the work of the degree is in the security vehicle (step S16).

If there is a security vehicle that does not have a higher priority job based on the superiority or inferiority determination in step S16, when there is a security vehicle with sufficient work, for example, the work amount on the day is 70% for full operation of the security vehicle. when the processing unit 13, a security vehicle that can go to the customer's home and displays the security vehicle to guarantee vehicle extraction screen 15A ₃ of the display unit 15 (step S17). In step S <b> 17, the processing unit 13 displays the security vehicle by processing such as reversing the display of the security vehicle identification information of the security vehicle that can go to the customer's home.

The receptionist looks at the security vehicle extraction screen 15A ₃ of the display unit 15 and, if there is no problem with the security vehicle going to the customer's home, the registration person in the display unit 15 registers the security vehicle going to the customer's home. Select by clicking a button (not shown). As a result, the input unit 12 sends confirmation information to the processing unit 13.

When the processing unit 13 receives the confirmation information from the display unit 15 (step S18), the work order of the guarantee vehicle is switched, and for example, the work with high priority of the customer is incorporated after the current work is finished (step S19). Next to this work, the visit designated time received in step S5, the current position information of the security vehicle received from the communication unit 11 in step S7 and the map information read in step S8, and the time at which the current work is completed The visit time to visit the customer's house is calculated using the scheduled work time (step S20). Thereafter, the processing unit 13 registers the customer in the visit reservation information 14D (step S21). Thereby, the processing unit 13 includes the “visit date”, “visit time” of the customer, “contract number”, “name”, “phone number”, “work content”, and “work order” of the customer's home Is added to the visit reservation information 14D. In addition, the visit reservation which is not the day is moved to the work schedule information 14B from the visit reservation information 14D on the next day, for example, as a work on another day. Processing unit 13 displays the visiting reservation by extracting customers visit reservation from visit reservation information 14D (step S22), and the display visit reservation screen 15A ₄ screen 15A which is one of display screen by dividing the display unit 15 (Step S23), this visit reservation is transmitted from the communication unit 11 to the relevant security vehicle via the communication network 1 (Step S24), and the repair reservation management process is terminated.

When the visit reservation to visit reservation screen 15A ₄ of the display section 15 is displayed, accept the person in charge, look at this screen, to contact such as visiting time by telephone 20 to the customer on the phone 2. Further, the communication device of the security vehicle displays the visit reservation transmitted in step S24, but the person in charge of the reception notifies the corresponding security vehicle via the communication network 1 of the addition of the construction via the communication network 1 for confirmation. To do.

On the other hand, if there is no security vehicle 30 ₁ to 30 _n within a predetermined distance from the customer's house in step S9, and if there is a work with a priority higher than the work order of the work contents requested by the customer in step S16, The person in charge of the reception selects by clicking the security vehicle extraction button (not shown) on the display unit 15.

When the processing unit 13 receives the selection information of the security vehicle extraction button from the display unit 15 after step S9 or step S16 (step S31), the processing unit 13 is longer than the predetermined distance from the address included in the customer information extracted in step S2. The map information of the map that represents the range, that is, the range that is wider than the predetermined range is read from the storage unit 14 (step S32). After step S32, based on the current position information obtained in step S7 and the map information read in step S32, it is determined whether or not there are security vehicles 30 ₁ to 30 _n within a predetermined range (step S33). ).

If there is a security vehicle in step S33, the processing unit 13 adds the security vehicle identification information and the current position information of the security vehicle to the map information read in step S32 (step S34), and the security vehicle local area of the display unit 15 is added. the confirmation screen 15A ₂ to display the map information that was created in step S34 (step S35). An example of the display of security vehicles local confirmation screen 15A ₂ shown in Figure 14. In Figure 14, security vehicles identification information security vehicle identification information and security vehicles 30 ₃ of "S003" and the security vehicle 30 ₄ "S004" is shown to have a work within a wide range from the predetermined range .

When receptionist confirms that guarantee car looking at the security vehicle local confirmation screen 15A ₂ of the display unit 15 are working within a wide range from the predetermined range, ensuring that appears in guaranteed wheel site confirmation screen 15A ₂ Select a car. Thereby, the display unit 15 sends the corresponding identification information of the guarantee vehicle to the processing unit 13. For Figure 14, is selected by clicking the security vehicle local confirmation screen 15A security wheel 30 displayed on the _{2 3} guarantee vehicle identification information "S003" and ensuring wheel 30 ₄ guarantee vehicle identification information "S004" and. As a result, the display unit 15 sends the security vehicle identification information of the security vehicles 30 ₃ and 30 ₄ to the processing unit 13.

After step S35, when the processing unit 13 receives the security vehicle identification information of the security vehicle (step S36), the security vehicle work schedule corresponding to the security vehicle identification information is stored in the work schedule information 14B stored in the storage unit 14. extract the (step S37), and displays the work schedule of the step S37 to the security vehicle extraction screen 15A ₃ of the display unit 15 (step S38). Thereafter, the processing unit 13 determines the work order with reference to the work order information 14C stored in the storage unit 14 for the work contents of the customer request received in step S5 (step S39). Note that in the case of the process that has undergone step S15, the processing unit 13 omits the process of step S39. When the work order of the work schedule extracted in step S39 is lower than the work order of the work contents requested by the customer obtained in step S15 or step S39, that is, when the emergency work schedule is not in the guarantee vehicle, the processing unit 13 Based on the work schedule of the security vehicle, it is determined whether or not the customer's house can be visited immediately (step S40).

In step S40, when there is immediate visit it can guarantee vehicles to the customer's home, the processing unit 13 displays the security vehicle to guarantee vehicle extraction screen 15A ₃ of the display unit 15 (step S41). In step S41, as in step S17, the processing unit 13 displays the guarantee vehicle by a process such as reversing the display of the guarantee vehicle identification information of the guarantee vehicle that can go to the customer's house.

Receptionist personnel, look at the security vehicle extraction screen 15A ₃ of the display unit 15, if security vehicles there is no problem in it toward the customer's house, in order to determine the security car toward the customer's house, the registration of the display unit 15 Select by clicking a button (not shown). As a result, the input unit 12 sends confirmation information to the processing unit 13.

When receiving the confirmation information from the display unit 15 (step S42), the processing unit 13 reads the designated visit time received in step S5, the current position information of the security vehicle received from the communication unit 11 in step S7, and the step S32. A visit time for visiting the customer's home is calculated using the map information and the scheduled work time to be performed next to the current work (step S43). Thereafter, the processing unit 13 registers the customer in the visit reservation information 14D as in step S21 (step S44). Thereafter, the processing unit 13, the visit reservation information 14D extracts the customer visit reservation (step S45), displays the visit reservation visit reservation screen 15A ₄ of the display unit 15 (step S46), the visit reservation The communication is transmitted from the communication unit 11 to the relevant security vehicle via the communication network 1 (step S47), and the repair reservation management process is terminated.

When the visit reservation to visit reservation screen 15A ₄ of the display section 15 is displayed, accept the person in charge, look at this screen, to contact such as visiting time by telephone 20 to the customer on the phone 2. Further, the communication device of the security vehicle displays the visit reservation transmitted in step S47, but the person in charge of the reception notifies the corresponding security vehicle via the communication network 1 of the addition of the construction via the telephone 20 for confirmation. To do.

  On the other hand, if there is no urgent work schedule in the security vehicle in step S40, the customer 13 cannot immediately visit the customer's house but there is room in the work, the processing unit 13 performs the work scheduled for the security car extracted in step S37. The order and the work order for the work contents of the customer request determined in step S39 are compared, and it is determined whether there is a work with a higher priority than the work order of the work contents of the customer request (step S51).

If there is no higher order work schedule in the security vehicle in step S51, the processing unit 13 replaces the work order of the security car and incorporates, for example, work with a high priority of the customer after the current work is finished (step S52). Further, the processing unit 13 follows the designated visit time received in step S5, the current position information of the security vehicle received from the communication unit 11 in step S7 and the map information read in step S32, and the work currently being performed. The visit time for visiting the customer's house is calculated using the scheduled work time (step S53). Thereafter, the processing unit 13 registers the customer in the visit reservation information 14D as in step S21 (step S54). Thereafter, the processing unit 13, the visit reservation information 14D extracts the customer visit reservation (step S55), displays the visit reservation visit reservation screen 15A ₄ of the display unit 15 (step S56), the visit reservation The communication is transmitted from the communication unit 11 to the relevant security vehicle via the communication network 1 (step S57), and the repair reservation management process is terminated.

When the visit reservation to visit reservation screen 15A ₄ of the display section 15 is displayed, accept the person in charge, look at this screen, to contact such as visiting time by telephone 20 to the customer on the phone 2. Further, the communication device of the security vehicle displays the visit reservation transmitted in step S57, but the person in charge of the reception notifies the corresponding security vehicle of the addition of the construction via the communication network 1 by the telephone 20 for confirmation. .

  If there is no guarantee vehicle within a predetermined range in step S33, or if there is an urgent work schedule for the guarantee vehicle in step S51, the processing unit 13 displays on the display unit 15 that there is no corresponding guarantee vehicle. (Step S61), the repair reservation management process is terminated.

  The person in charge of reception can see the display on the display unit 15 and determine, for example, whether or not to ask for support from a different area.

  As described above, according to this embodiment, when a visit request for repair or the like is received from a customer, a security vehicle working within a predetermined range is selected from the customer's home, and the work schedule of this security vehicle is further selected. By comparing the customer's request with the superiority and inferiority of the customer's request, the security vehicle heading to the customer's home is determined, so that when the customer's request has priority, it is possible to contact the customer with a reliable time to visit the customer's home quickly. . In addition, since the security vehicle working within a predetermined range from the customer's home is headed to the customer's home, it is possible to quickly respond to the request when the customer's request content has priority. In addition, since the security vehicle working within the predetermined range heads to the customer's home, the security vehicle can be efficiently operated. In addition, if there is no guarantee vehicle that falls within the prescribed range, a guarantee vehicle that works within a broader range than the prescribed range is selected, and the customer's home is determined by comparing the work schedule of the guarantee vehicle with the contents of the customer's request. Therefore, it is possible to contact the customer with a certain time when the customer's request can be given priority when the customer's request is prioritized.

(Embodiment 2)
In this embodiment, when calculating the visit time in step S20, step S43, and step S53 of the first embodiment, the processing unit 13 corresponds to the read map information via the communication network 1. Get traffic congestion information on the road shown on the map. The traffic congestion information is traffic information obtained by a service using the communication network 1. And the process part 13 calculates the visit time of a customer's house with reference to this traffic congestion information. This makes it possible to convey a more reliable visit time to the customer.

(Embodiment 3)
In this embodiment, the predetermined range of the map read in step S8 of the first and second embodiments is set to a range in which the guarantee vehicle arrives at the customer's home within 30 minutes, for example. By using map information representing such a map, the process of step S20 can be omitted.

  As described above, the first to third embodiments of the present invention have been described in detail. However, the specific configuration is not limited to these embodiments, and there are design changes and the like without departing from the scope of the present invention. However, it is included in this invention. For example, in each embodiment, the reception of repairs by an electric power company is taken as an example, but the present invention is applicable to various services using automobiles and motorcycles.

BRIEF DESCRIPTION OF THE DRAWINGS It is a block diagram which shows the reservation management system by Embodiment 1 of this invention. It is a figure which shows the division | segmentation of the display screen by a display part. It is a figure which shows an example of a customer database. It is a figure which shows an example of work schedule information. It is a figure which shows an example of work order information. It is a figure which shows an example of visit reservation information. It is a flowchart which shows the reservation management process by a process part. It is a flowchart which shows the reservation management process by a process part. It is a flowchart which shows the reservation management process by a process part. It is a flowchart which shows the reservation management process by a process part. It is a flowchart which shows the reservation management process by a process part. It is a flowchart which shows the reservation management process by a process part. It is a figure which shows the example of a display of a security vehicle local confirmation screen. It is a figure which shows the example of a display of a security vehicle local confirmation screen.

Explanation of symbols

1 communication network 2, 20 phone 10 reservation management system 11 storage unit 14A customer database 14B communication unit 12 input unit 13 processing unit 14 work schedule information 14C work order information 14D visit reservation information 15 Display unit 30 ₁ to 30 _n guarantee car

Claims (4)

A reservation management system that receives a request from a customer and outputs a vehicle that visits the customer's home from each vehicle,
A storage unit for storing map information representing a map including each customer house;
When there is a request from a customer, map information representing a map from a customer's home to a predetermined range is read from the storage unit,
Obtaining current position information representing the current position of each vehicle,
Based on the current position information of each vehicle, select a vehicle included in the read map information,
Comparing the superiority or inferiority of the work associated with the selected vehicle and the work at the customer's home, the vehicle at the customer's home is prioritized, and the read map information and the current vehicle output A processing unit that determines and outputs a visit time for visiting the customer's home based on the location information, and
A reservation management system comprising: The processor is
When there is no vehicle included in the map information of the read range of the predetermined distance, the map information representing a wide range map of a distance longer than the predetermined distance from the customer's house is read from the storage unit,
Based on the current position information of each vehicle, select a vehicle included in the read wide-range map information,
Comparing the superiority or inferiority of the work associated with the selected vehicle and the work at the customer's home, the vehicle at which the work at the customer's home is prioritized is output, and the read wide-range map information and the vehicle to be output are output The reservation management system according to claim 1, wherein a visit time for visiting the customer's house is determined and output based on the current location information.   The said process part acquires the traffic congestion information of the road shown by the map corresponding to the read map information, adds the said traffic congestion information, and determines a visit time, The said Claim 1 or 2 characterized by the above-mentioned. Reservation management system. A reservation management method for receiving a request from a customer and outputting a vehicle that visits the customer's home from each vehicle,
Pre-store map information representing the map including each customer's home,
When there is a request from a customer, it reads out map information representing a map from the customer's home to a predetermined distance range,
Obtaining current position information representing the current position of each vehicle,
Based on the current position information of each vehicle, select a vehicle included in the read map information,
Comparing the superiority or inferiority of the work associated with the selected vehicle and the work at the customer's home, the vehicle at the customer's home is prioritized, and the read map information and the current vehicle output Based on the location information, the visit time to visit the customer's home is determined and output.
The reservation management method characterized by this.

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