JP2007188347A - Information acquisition support system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To actively obtain good-quality information on product service from a product service consumer and to enable an information acquirer to acquire highly reliable information on the product service. <P>SOLUTION: A consumer contributes information to an information management system 3 and information acquirers in the country, corporations, and the like acquire the information from the information management system 3. The information acquirer who has browsed the information evaluates the consumer who has provided the information, inputs the evaluation to the information management system 3, inputs the number of points to be granted to the consumer to the information management system 3. The consumer can exchange the acquired number of points for monetary value. The evaluation made of the consumer is presented when the information acquirer purchases the information and becomes materials to be considered for information purchase. <P>COPYRIGHT: (C)2007,JPO&INPIT

Description

  The present invention relates to an information acquisition support system, and more particularly to an information acquisition support system for collecting information such as customer complaints and opinions regarding products and services and providing the information to the information acquirer.

  As a related art related to the system, there has been a system for collecting information on the theme when there is a request for information acquisition on a specific theme from the information acquirer side (for example, Patent Document 1).

  In addition, there are systems that promote information collection by giving consideration such as points to information providers (for example, Patent Literature 2, Patent Literature 3, and Patent Literature 4).

However, in Patent Literature 1, information cannot be actively provided from the information provider side regardless of the theme. In Patent Documents 2 to 4, points and money are simply given as consideration for providing information, and there is a possibility that low-value information is included.
JP-A-2005-196708 JP 2003-67556 A JP 2002-7594 A JP 2002-109182 A

  The present invention improves the inconveniences of such conventional examples, in particular, prompts the information provider to actively provide high-quality information, and obtains highly reliable information even in the information acquirer. Provide a system that can.

  In order to solve the above problems, the present invention adopts the following configuration.

  First, an information input system that inputs information about what the consumer of the product or service thought about the product or service, an information acquisition system that performs an operation of acquiring information by an information acquirer such as a country or a company, and an information input And an information management system that manages information input from the system and provides the information to the information acquisition system.

  Then, the information input system transmits a consumer identifier to the information management system, and the information management system identifies the consumer based on the consumer identifier. Next, the information management system transmits an information input interface to the information input system that transmitted the consumer identifier, and the information input system displays the information input interface to the consumer. Next, the information input system receives input of information from the consumer via the information input interface, transmits the input information to the information management system, and the information management system associates the transmitted information with the consumer identifier. A unique information identifier is attached and stored in the storage device.

  On the other hand, the information acquisition system transmits the information acquirer identifier to the information management system, and the information management system identifies the information acquirer based on the information acquirer identifier. Next, the information management system transmits an information acquisition interface to the information acquisition system that has transmitted the information acquirer identifier, and the information acquisition system displays the information acquisition interface to the information acquirer. Next, the information acquisition system receives an information acquisition request from the information acquirer via the information acquisition interface, transmits the requested information identifier to the information management system, and the information management system associates the information identifier with the transmitted information identifier. The stored information is read from the storage device. Next, the information management system transmits the read information to the information acquisition system that transmitted the information identifier, and the information acquisition system displays the received information to the information acquirer.

  Next, the information acquisition system inputs the evaluation of the consumer about the information displayed to the information acquirer and the input of the point given by the information acquirer to the consumer who provided the information. The received evaluation and points are received and transmitted to the information management system. Next, the information management system updates the evaluation stored in the storage device in association with the identifier of the information reflecting the received evaluation in the evaluation of the consumer who is the object of the evaluation, and the received point is The point stored in the storage device is updated in association with the identifier of the consumer who is added to the point of the consumer to which the point is given.

  In the above, the information management system includes the evaluation of the consumer stored in the storage device in the information acquisition interface to be transmitted to the information acquisition system, so that the information acquirer can refer to the evaluation by other information acquirers, and The points given to consumers have a monetary value.

  Here, the information on the products and services provided by the consumer will be for the specific country, company, etc., but in this system, the information acquirer who obtains information on Company A is Company A. Not limited to this, it is also permitted that a person other than the company A obtains the information.

  According to this, since consumers acquire the points and monetary value given by information acquirers after the quality of information is judged by the information acquirers, there is an incentive to actively provide high-quality information. work. Moreover, since the information acquirer can select and acquire information while referring to the evaluation of the consumer already performed by another information acquirer, it is possible to acquire highly reliable information.

  In recent years, scandals that did not appear in the company's brightness have surfaced one after another. One reason for this is that despite the complaints, complaints, opinions, etc. received from the customers, the person in charge who received the complaints did not deliver the information to the upper level of the company, but disappeared on the way. . If this system is used, it will be possible for the upper layer of the company to directly obtain high-quality information provided by consumers, which is expected to contribute to the prevention of scandals.

  Hereinafter, an embodiment of the present invention will be described with reference to the drawings.

  FIG. 1 is a block diagram of an information acquisition support system according to an embodiment of the present invention.

  This system includes an information input system 1 that inputs information about what a consumer of a product or service thinks about the product or service, and an information acquisition system 2 that performs an operation of acquiring information by an information acquirer such as a country or a company. And an information management system 3 for managing the information input from the information input system 1 and providing the information to the information acquisition system 2. Actually, there are a plurality of information input systems 1 and information acquisition systems 2, and there are a plurality of consumers and information acquirers such as companies.

  In the present embodiment, the systems 1, 2, and 3 can perform data communication via the Internet.

  Each of the systems 1, 2, and 3 is a computer system, and includes an input device such as a keyboard, an output device such as a display, a storage device that stores data, a communication device that communicates with an external system, and a system. And an information processing apparatus that executes the above process.

  The information input system 1 and the information acquisition system 2 have an environment for executing a WEB client, and communicate with the information management system 3 through the WEB client. The information management system 3 includes an environment for executing a WEB server, a database server, and the like, and processes requests of the information input system 1 and the information acquisition system 2 via these.

  The information management system 3 stores files necessary for processing in the storage device, and includes an information provider file, an information purchaser file, an information file, and a purchase history file.

  FIG. 2 is a configuration diagram of each file. FIG. 2 (a) shows the structure of the information provider file, and the record includes a consumer identifier for individually identifying a consumer who is an information provider, personal information of the consumer, and the consumer's personal information. The evaluation is associated with the points that the consumer has.

  FIG. 2 (b) shows the structure of the information purchaser file, and the record has an information acquirer identifier that individually identifies the country or company that is the information purchaser, information on the organization, and the organization has. Is associated with a point.

  Here, in this embodiment, the information purchaser is managed for each group, but may be managed for each individual belonging to the group.

  FIG. 2 (c) shows the structure of the information file. The record includes an information identifier for identifying individual information posted by the consumer, a consumer identifier of the consumer who provided the information, and the information Bibliography (name of information, product service provider name such as manufacturer name related to the information, product name related to the information, consumer emotion level of the information, product image, etc.) and the text of the information (content ).

  FIG. 2D shows the structure of the purchase history file, and its record is an information purchase history (information acquisition) that is a bundle of information acquirer identifiers and identifiers of information acquired (purchased) in the past by the information acquirer. History).

Next, the operation of this embodiment will be described with reference to the flowchart of FIG.
<1. Posting information such as complaints and opinions by consumers of products and services>

  A consumer operates the information input system 1 and logs in to the information management system 3 (S1). At that time, the information input system 1 transmits the consumer identifier to the information management system 3, and the information management system 3 identifies the consumer based on the consumer identifier.

  Thereafter, the information management system 3 transmits an information input interface to the information input system 1 that has transmitted the consumer identifier, and the information input system displays the information input interface to the consumer (S2).

  In the present embodiment, the information input interface is an input form displayed by the WEB client. This input form includes a pull-down menu for selecting a product service provider name (manufacturer, etc.), a product / service name input field, a subject input field, an information text input field, an image upload interface, a demand And a pull-down menu for selecting a person's emotion (anger level). The consumer inputs this information and bibliography and requests transmission.

Then, the information input system 1 receives an input of information from the consumer via the information input interface, transmits the input information to the information management system 3 (S3), and the information management system 3 transmits the transmitted information. It associates with the consumer identifier and attaches a unique information identifier to store it in the storage device. Specifically, the information identifier, the consumer identifier, the information bibliography, and the information content are associated with each other and stored in the information file (S4). The information posting process described above is performed as needed from a plurality of information input systems by a plurality of consumers.
<2. Purchase of information by companies, countries, etc.

  On the other hand, information acquirers of companies, countries, etc. who wish to purchase information operate the information acquisition system 3 and log in to the information management system 3 (S11).

  At that time, the information acquisition system 2 transmits the information acquirer identifier to the information management system 3, and the information management system 3 identifies the information acquirer based on the information acquirer identifier.

  Next, the information management system 3 transmits an information acquisition interface to the information acquisition system 2 that has transmitted the information acquirer identifier, and the information acquisition system 2 displays the information acquisition interface to the information acquirer (S13).

  In this embodiment, the information acquisition interface is an input form displayed by the WEB client. The information acquisition interface includes a list of information that can be purchased. For each information, the list includes the subject of the information, the name of the product service provider related to the information, the emotional level of the consumer regarding the information, the consumer The sex and age, and whether or not the information has already been purchased are displayed.

  When creating this list, the information management system 3 obtains the association between the information identifier and the consumer identifier from the information file, and also the bibliography (subject, product service provider name, Emotions), personal information (gender, age) associated with the consumer identifier from the information provider file, and information on the purchased information associated with the information identifier from the purchase history file. The information identifier is acquired, and these pieces of information are concatenated to generate the above list (S12).

  In addition, the information acquisition interface can call the search interface, narrowing down selection of product service provider names, free word search of the full text, free word search of title (subject), free word search of product services, anger level (Emotion) selection refinement, refinement by specifying the age range of consumers, selection refinement of consumer gender, refinement of selection of consumer address, and refinement to only unpurchased information It has become.

  When information search / restriction is requested from this search field, the information management system 3 regenerates the above list by narrowing down only to information that satisfies the condition, and transmits the updated information acquisition interface to the information acquisition system 2. (S13).

  The information acquirer selects information to be purchased from the list. When the information acquisition system 2 receives an information selection and acquisition request from the information acquirer via the information acquisition interface, the information acquisition system 2 transmits an identifier of the requested information to the information management system (S14).

  Upon receiving the information identifier of the selected information from the information acquisition system 2, the information management system 3 generates a second information acquisition interface (S15) and transmits it to the information acquisition system 2 (S16).

  This second information acquisition interface includes data other than the information content (text) among the data included in the information file, and also includes the previous evaluation of the consumer who provided the information.

  Therefore, when the information management system 3 receives the information identifier of the selected information from the information acquisition system 2, the information management system 3 refers to the information file, reads out data other than the text of the information from the record corresponding to the information identifier, Plug in the information acquisition interface. In addition, the consumer identifier included in the record of the information file is read, the information provider file is referred to, the previous evaluation of the consumer is read from the record corresponding to the consumer identifier, and the second information acquisition interface Plug in. Then, a second information acquisition interface having a predetermined appearance is generated and transmitted to the information acquisition system 2.

  The information acquisition system 2 receives this second information acquisition interface and displays it to the information acquirer via the display device.

  The information acquirer examines the evaluation of the consumer displayed on the second information acquisition interface and determines whether or not to purchase the information indicated on the second information acquisition interface. When the information acquirer desires to purchase and view the information shown in the second information acquisition interface, he operates a purchase button included in the second information acquisition interface.

  When the information acquisition system 2 receives an information purchase request through this operation, the information acquisition system 2 transmits the information identifier and the purchase request to the information management system 3 (S17).

  Upon receipt of this purchase request, the information management system 3 reads the points possessed by the information acquirer who requested the purchase from the information purchaser file, confirms whether or not a predetermined balance necessary for the purchase of information remains, and the balance is If it is enough, the points necessary for purchase are withdrawn. Then, the content (text) of the information requested to be purchased is read from the record corresponding to the information identifier of the information file and transmitted to the information acquisition system 2. Further, the record of the information purchaser who purchased the information from the purchase history file is searched, and the information identifier of the information purchased this time is added to the record, and the purchase is completed (S18).

  Upon receiving the information content, the information acquisition system 2 displays the information content on the display device and allows the information purchaser to browse (S19).

  The information acquirer evaluates the consumer who provided the information for the purchased and browsed information, and inputs the evaluation and gives points. If the evaluation and the points are not given, the information management system 3 may refuse to purchase the next information by the information acquirer. For this purpose, the information management system 3 stores an evaluation and point grant flag in association with the identifier of the information acquirer, sets the evaluation flag at the time of purchasing information, and performs the same when the evaluation and point grant are performed. The flag may be reset, and control may be performed so that the next information purchase cannot be performed in a state where the evaluation flag is set.

  The information acquisition system 2 receives from the information acquirer an input of evaluation (demand of the consumer) about the information content displayed to the information acquirer and an input of points given by the information acquirer to the consumer, The input evaluation and points are transmitted to the information management system in association with the identifier of the consumer who provided the information (S20).

When the information management system 3 receives the association between the consumer identifier and the evaluation transmitted from the information acquisition system 2, the information management system 3 refers to the information provider file and evaluates the consumer's previous evaluation from the record of the corresponding consumer identifier. Is added to the previous evaluation, and the evaluation received this time is averaged, and the evaluation of the consumer is updated. Here, when calculating the average value of all past evaluations, in the information provider file, the quantity of information provided by the consumer so far is stored in association with the consumer identifier, and the average value Used for calculation.
Further, when the information management system 3 receives the association between the consumer identifier and the point number transmitted from the information acquisition system 2, the information management system 3 refers to the information provider file, and the consumer is currently identified from the corresponding consumer identifier record. The number of points owned is read, the number of points received this time is added to the current number of points, and the number of points owned by the consumer is updated.
In addition, the information management system 3 deducts the points of the information acquirer who gave the points. In other words, the information management system 3 searches the information purchaser file for the record of the information acquirer who gave points to the consumer, and updates the points given to the consumer from the point balance of the records.

  The point of the consumer is converted into money at a predetermined rate so that the consumer can use it.

  According to the embodiment described above, the consumer acquires the points and monetary value given by the information acquirer after the quality of the information is determined by the information acquirer. An incentive to offer to work. Moreover, since the information acquirer can select and acquire information while referring to the evaluation of the consumer already performed by another information acquirer, it is possible to acquire highly reliable information.

  Here, the scope of the present invention is not limited to the above-described embodiment, and various design changes and specification changes usually performed by those skilled in the art are possible.

It is a block diagram of the information acquisition assistance system which is one Embodiment of this invention. FIG. 2 is a structural diagram of a file record possessed by the information management system shown in FIG. 1. It is a flowchart which shows operation | movement of the information acquisition assistance system shown in FIG.

Explanation of symbols

1 Information Input System 2 Information Acquisition System 3 Information Management System

Claims (1)

An information input system for inputting information about what the consumer of the product or service thought about the product or service, an information acquisition system for an information acquirer such as a country or company to acquire the information, and the information input In an information acquisition support system comprising an information management system for managing information input from the system and providing the information to the information acquisition system,
The information input system transmits a consumer identifier to the information management system, and the information management system identifies the consumer based on the consumer identifier;
Next, the information management system transmits an information input interface to the information input system that has transmitted the consumer identifier, and the information input system displays the information input interface to the consumer.
Next, the information input system receives input of information from the consumer via the information input interface, transmits the input information to the information management system, and the information management system uses the transmitted information as the consumer identifier. Associating and storing a unique information identifier in a storage device;
On the other hand, the information acquisition system transmits an information acquirer identifier to the information management system, and the information management system identifies the information acquirer based on the information acquirer identifier;
Then, the information management system transmits an information acquisition interface to the information acquisition system that has transmitted the information acquirer identifier, and the information acquisition system displays the information acquisition interface to the information acquirer.
Next, the information acquisition system accepts an information acquisition request from the information acquirer via the information acquisition interface, transmits the requested information identifier to the information management system, and the information management system adds the transmitted information identifier to the information identifier. Reading the information stored in association with the storage device;
Next, the information management system transmits the read information to the information acquisition system that transmitted the information identifier, and the information acquisition system displays the received information to the information acquirer;
Next, the information acquisition system accepts and inputs the evaluation input for the information displayed to the information acquirer and the points given by the information acquirer to the consumer who provided the information from the information acquirer. Transmitting the evaluated ratings and points to an information management system;
Next, the information management system updates the evaluation stored in the storage device in association with the identifier of the information reflecting the received evaluation in the evaluation of the consumer who is the object of the evaluation, and the received point is Adding to the point of the consumer to whom the point is given and updating the point stored in the storage device in association with the identifier of the consumer,
The information management system includes an evaluation of a consumer stored in the storage device in an information acquisition interface to be transmitted to the information acquisition system, enables an information acquirer to refer to an evaluation by another information acquirer, and An information acquisition support system characterized in that a point given to the consumer is given a monetary value.

Images