JP2007065749A - Commodity sales data processor - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To certainly obtain an answer to a questionnaire. <P>SOLUTION: In this commodity sales data processor, it is decided whether or not questionnaire information is set to a commodity specified by a commodity code every time the commodity code is read. The corresponding questionnaire information is read and is made to be displayed on a display part every time it is decided that the setting of the questionnaire information is present. Reading operation of the next commodity code is forbidden until the answer to the questionnaire information displayed on the display part is inputted through the input part. When answer information to the questionnaire information is inputted through an input part, the answer information is stored. <P>COPYRIGHT: (C)2007,JPO&INPIT

Description

  The present invention relates to a merchandise sales data processing apparatus that, when a merchandise code is read by a code reading unit such as a scanner, acquires sales data of a merchandise specified by the merchandise code and displays it on a display unit.

  Knowing why a shopper who has purchased a product has chosen the product is very interesting for retailers and product manufacturers as it will be a reference for future product lineup and product development. Therefore, a questionnaire survey is often conducted for customers in stores. Conventional questionnaire survey methods generally include a method in which a surveyor directly asks a shopper in a store or a method in which a questionnaire is attached to a product and collected.

  However, using investigators puts a heavy human load, and the number of questionnaires is limited and the response rate is low. In addition, when using a questionnaire, the shopper often ignores the questionnaire, so the response rate was still low.

Therefore, conventionally, in a merchandise sales data processing apparatus that displays merchandise sales data related to merchandise registration on a customer display, a customer display is formed from a display with a touch panel, and a questionnaire response is input to the display with a touch panel. Display the screen and enable the shopper to input survey responses by touching the shopper, and also benefit from differentiating between the shopper who entered the survey and the shopper who did not enter the survey Have been proposed (see, for example, Patent Document 1).
JP 2002-109634 A

  As mentioned above, although it is possible to provide benefits for differentiating between shoppers who have entered a questionnaire and shoppers who have not entered a questionnaire, the response rate of the questionnaire can be increased, The answer wasn't sure.

  The present invention has been made based on such circumstances, and an object of the present invention is to provide a merchandise sales data processing apparatus that can reliably answer a questionnaire.

  The present invention provides a product sales data processing apparatus that, when a product code is read by a code reading unit such as a scanner, for example, acquires sales data of a product specified by the product code and displays it on a display unit. Questionnaire information storage means for storing questionnaire information set for the product, and whether the questionnaire information is set for the product specified by the product code every time the product code is read by the code reading means. Questionnaire presence / absence determination means to be determined and each time it is determined by the questionnaire presence / absence determination means that the questionnaire information is set, the corresponding questionnaire information is read from the questionnaire information stored in the questionnaire information storage means and displayed on the display unit. Survey information display means and answers to questionnaire information can be entered By an input unit, an answer storage unit that stores response information for questionnaire information input through the input unit, and a code reading unit until an answer to the questionnaire information displayed on the display unit is input through the input unit Answer waiting processing means for prohibiting the reading operation of the product code.

  According to the present invention in which such measures are taken, it is possible to provide a merchandise sales data processing apparatus that can reliably answer a questionnaire.

The best mode for carrying out the present invention will be described below with reference to the drawings.
In this embodiment, in a retail store where a shopping cart is introduced, such as a grocery store in a supermarket, sales data of products purchased by a shopper is processed by an information terminal attached to the shopping cart. This is a case where the present invention is applied to the merchandise sales data processing apparatus.

  FIG. 1 is a schematic configuration diagram of a merchandise sales data processing apparatus according to the present embodiment. This merchandise sales data processing apparatus includes a plurality of information terminals 2 each attached to a plurality of shopping carts 1 and a store server 3 that performs processing in response to a request from the information terminal 2. Each information terminal 2 incorporates a wireless circuit unit 20 (see FIG. 8), and functions as a mobile station that moves in the store together with the shopping cart 1. For this reason, the radio base stations 4 are respectively installed at a plurality of main locations in the store so as to ensure a high quality wireless communication line with each information terminal 2 moving in the store. And the product sales data processing apparatus which connects the information terminal 2 and the store server 3 by a wireless communication line by connecting each wireless base station 4 to the said store server 3 via the wired or wireless communication line 5 Is building. Also connected to the communication line 5 is a POS (Point Of Sales) terminal 6 provided at an accounting place for the shopper to settle the price of the purchased product.

  The store server 3 stores and manages at least a product database 7, a customer database 8, a questionnaire information database 9, and an answer information database 10.

  The product database 7 stores product information records created for each product. The data system of the product information record is shown in FIG. As shown in the drawing, the product information record includes item information of product name, unit price, purchase questionnaire number A, and return questionnaire number B in addition to a product code for identifying each product. The questionnaire number at the time of purchase is a number that specifies questionnaire information for asking a shopper who purchases a product specified by a corresponding product code. The questionnaire number at the time of return is a number that specifies questionnaire information for asking a shopper who returns the product specified by the corresponding product code. Incidentally, the questionnaire number is an integer greater than or equal to “1”, and the questionnaire number A or B is set to “0” when the questionnaire information is not set for the corresponding product. Here, the product database 7 constitutes product information storage means.

  The customer database 8 stores customer information records created for each customer who becomes a point member. The data system of the customer information record is shown in FIG. As shown in the figure, the customer information record includes item information such as the customer name, customer segment, and accumulated points in addition to the customer code for identifying the customer. The customer segment is information such as the sex and age of the shopper identified by the corresponding customer code. Here, the customer database 8 constitutes customer information storage means.

  The questionnaire information database 9 stores various types of questionnaire information set for at least some products. The questionnaire information record system is shown in FIG. As shown in the figure, the questionnaire information record includes questionnaire information that is the actual contents of the questionnaire and a unique questionnaire number associated therewith. Here, the questionnaire information database 9 constitutes questionnaire information storage means.

  The answer information database 10 stores answer information for questionnaire information. FIG. 5 shows a record system of answer information. As shown in the figure, the answer information record includes a product code, a questionnaire number, answer information, and customer demographic information. Here, the response information database 10 constitutes an answer storage unit.

  The information terminal 2 is attached to a grip portion or the like of the shopping cart 1 so that the shopper who uses the shopping cart 1 can operate. An external view of the information terminal 2 is shown in FIG. A block diagram is shown in FIG. As illustrated, the information terminal 2 includes a keyboard 12, a display 13, and a card reader 14 on the front surface of the housing 11, and a scanner 15 on the upper surface of the housing 11. In addition, the CPU 16 constituting the control unit main body, the ROM 17 in which fixed data such as programs are stored in advance, the RAM 18 in which variable data is temporarily stored, the clock unit 19 that measures the current date and time, and the amplification of transmission data The housing 11 has a built-in radio circuit 20 including a transmission circuit that modulates and emits radio waves from the antenna, and a reception circuit that amplifies and demodulates radio waves received by the antenna and captures the received data as reception data. The CPU 16, the ROM 17, the RAM 18, the clock unit 19, and the radio circuit 20 are connected by a bus line 21 such as an address bus or a data bus. The keyboard 12, display 13, card reader 14, and scanner 15 are also connected to the CPU 16 via the bus line 21.

  The scanner 15 can read a product code, which is product identification information, and functions as a product code reading unit (code reading means). For example, when a product code is attached to a product in a barcode or two-dimensional code system, a barcode scanner or a two-dimensional code scanner is used as the scanner 15. When an RFID storing a product code is attached to a product, an RFID reader / writer is used as the scanner 15.

  The card reader 14 reads card data of a customer card distributed to each customer who has a membership contract with the store, and at least a customer code for identifying the customer is recorded on the customer card. The customer card medium is not particularly limited, and may be an IC card, a magnetic card, or the like. When a non-contact IC card is used as a customer card, an RFID reader / writer may be used as the card reader 14.

  The display 13 is, for example, a liquid crystal display capable of displaying at least character information, and functions as a display unit.

  As shown in FIG. 7, the keyboard 12 is provided with a power key 32, a determination key 33, a cancel key 34, an up key 35, and a down key 36 in addition to the numeric keys 31 of “0” to “9”. Functions as an input unit. It should be noted that other function keys are not hindered. Further, a power switch may be provided in the housing 11 instead of the power key 32. Further, a sensor capable of detecting the user of the shopping cart 1 is provided so that the power is automatically turned on when the user is detected, and the power is automatically turned off when the user is not detected. The switch may be omitted.

  As shown in FIG. 9, the information terminal 2 having such a configuration forms a customer information memory 41, a total amount memory 42, an undecided flag memory 43, a purchased product table 44, and a line number counter 45 in the RAM 18.

  The customer information memory 41 is an area for storing a customer code, name, customer group information, etc. as information related to a shopper who operates the information terminal 2. The total amount memory 42 is an area for storing the total amount of commodities that the shopper puts for purchase in the shopping cart 1 to which the information terminal 2 is attached. The pending flag memory 43 is set to “1” while shopping using the shopping cart 1 to which the information terminal 2 is attached. When the shopping is completed and the price of the purchased product is settled, “0” is set. This is the storage area of the pending flag that is reset to "". The purchased product table 44 stores a product code, a product name, a unit price, a score, a purchase questionnaire number A, and a return questionnaire number B in the order of row numbers of the products put in the shopping cart 1 to which the information terminal 2 is attached. It is an area to do. The line number counter 45 counts the line numbers of the purchased product table 44.

  Each shopping cart 1 is assigned a unique cart number ([001] in the example of FIG. 1), and the terminal 2 is attached to the ROM 17 which is a nonvolatile memory of the information terminal 2. The cart number of the shopping cart 1 is set. In other words, a terminal number unique to each terminal preset in the ROM 17 of the information terminal 2 is attached to the shopping cart 1 as a cart number. The memory for storing the cart number is not limited to the ROM, and a rewritable nonvolatile memory such as an EEPROM may be provided, and the cart number may be stored in this memory. By doing so, it is possible to rewrite the cart number set in the terminal 2 when the shopping cart 1 to which the information terminal 2 is attached is replaced.

In the merchandise sales data processing apparatus having such a configuration, each information terminal 2 configures a program so that the CPU 16 operates particularly according to the procedure shown in the flowcharts of FIGS.
That is, when the power is turned on by pressing the power key 32, the CPU 16 starts the process shown in the flowchart of FIG. First, initialization of the RAM 18, the keyboard 12, the display 13, the card reader 14, the scanner 15 and the like is performed as ST (step) 1. As a result of this initialization processing, each customer information memory 41, total amount memory 42 and purchased product table 44 in the RAM 18 are cleared. Further, the pending flag in the flag memory 43 is reset to “0”. Further, the line number counter 45 is also reset to “0”. In addition, an initial screen is displayed on the display 13. On the initial screen, for example, guidance indicating how to use the information terminal 2 is displayed.

  The CPU 16 waits for acquisition of the card data of the customer card as ST2. Here, when the card data of the customer card is read by the card reader 14, the CPU 16 confirms that the undecided flag is reset to “0” in ST3, and then in ST4, the card data of the shopping cart 1 is read. A customer code for specifying a shopper as a user is acquired (customer code acquisition process). Then, a customer information inquiry message including this customer code is created and transmitted to the store server 3 via the wireless circuit 20 (customer information inquiry processing). Here, the information terminal 2 constitutes a customer code acquisition means for acquiring a customer code for specifying a shopper by the card reader 14 and the customer code acquisition process.

  The customer information inquiry message includes at least a customer information inquiry message type code, a transmission source terminal ID for specifying the information terminal 2 that is the message transmission source, and a customer code. The customer information inquiry message transmitted from the information terminal 2 is received by the nearby wireless base station 4 and transmitted to the store server 3 via the communication line 5.

  The store server 3 searches the customer database 8 with the customer code in the received customer information inquiry message, and if a customer information record including the customer code is detected, reads the customer information record and creates a customer information response message Then, the data is transmitted to the inquiry source information terminal 2 via the wireless communication line.

  The customer information response message includes a response message type code, a destination terminal ID for specifying the information terminal 2 that is the message destination, a customer code, a customer name N, and customer layer information. The customer information response message transmitted from the store server 3 is transmitted via the communication line 5 to the wireless base station 4 that has received the corresponding customer information inquiry message, transmitted as a radio wave, and the destination terminal ID is It is received by the set radio circuit 20 of the information terminal 2.

  Then, CPU16 of the information terminal 2 which transmitted the customer information inquiry message waits to receive a customer information response message as ST5 (customer information reception process). If the customer information response message is received within a predetermined time, the CPU 16 writes and stores the customer code, customer name, and customer layer information included in the customer information response message in the RAM 18 (STEP 6). ). Here, the information terminal 2 obtains customer group information corresponding to the customer code obtained by the customer code acquisition unit from the customer database 8 as the customer information storage unit by the customer information reception process and the customer information storage process. Configure the acquisition means.

  Next, if the undecided flag in the flag memory 43 is set to “1” in ST7, the CPU 16 displays the product registration screen G1 on the display 13 as ST8. An example of the product registration screen G1 is shown in FIG. As shown in the figure, on the product registration screen G1, in addition to the customer name and operation guidance for product registration, a list T1 of product names, unit prices and points of products stored in the shopping cart 1, and the total of each product An area T2 for displaying the amount is secured.

  Next, the CPU 16 waits for a product code to be input in ST9. When a product code is input via the scanner 15, the product code input process specifically shown in FIGS. 11 and 12 is executed as ST10.

  First, the CPU 16 searches the purchased product table 44 in ST21 and determines whether or not the same product code as the input product code is stored (duplicate product determination process). Here, when the same product code is not stored as ST22, the same product as the product specified by the input product code is managed in the purchased product table 44 as not being stored in the shopping cart 1. Therefore, the CPU 16 increments the row number counter 45 by “1” as ST23. Then, the product code and the score data “1” input as ST24 are written in the area of the line number indicated by the line number counter 45 of the purchased product table 44.

  Next, the CPU 16 generates a product information inquiry message including the product code input as ST25, wirelessly transmits it to the store server 3 through the wireless circuit 20, and stores the product code stored in the product database 7. The product information of the product name, unit price, purchase questionnaire number A, and return questionnaire number B is acquired (product information acquisition process). In ST26, the product information of the product name, unit price, purchase questionnaire number A, and return questionnaire number B is written in the area of the line number indicated by the line number counter 45 of the purchased product table 44. In ST27, the unit price data is added to the total amount memory 42.

  Next, in step ST28, the CPU 16 determines whether or not the purchase questionnaire number A is greater than “0” (purchase questionnaire presence / absence determination process). Here, when the purchase questionnaire number A is larger than “0”, since purchase questionnaire information is set for the product specified by the input product code, the CPU 16 makes this purchase as ST29. A questionnaire information inquiry message including the hourly questionnaire number A is generated, wirelessly transmitted to the store server 3 via the wireless circuit 20, and the questionnaire information corresponding to the questionnaire number stored in the questionnaire information database 9 is acquired. (Purchase information reading process at the time of purchase). Then, at ST30, a purchase questionnaire screen G2 including this questionnaire information is displayed on the display 13 (purchase questionnaire information display process).

  An example of the purchase questionnaire screen G2 is shown in FIG. As shown in the figure, on the purchase questionnaire screen G2, the contents of the questionnaire ("Why did you buy this product?") And the answer items (in the figure, 1. Because it is delicious 2. Because it is cheap, 3. Try once In addition to questionnaire information consisting of 4. Others), product information such as the product name, unit price, and product image of the purchased product corresponding to this questionnaire is displayed.

  After displaying the above-mentioned questionnaire screen G2 at the time of purchase, the CPU 16 waits for a questionnaire response to be made at ST31 (buy-time response standby process). That is, it waits for the answer item number to be input by the numeric key 31 of the keyboard 12. If it is detected that any one of the answer item numbers (“1”, “2”, “3”, “4” in the case of FIG. 14) is input, the CPU 16 determines as ST32. Questionnaire results based on the product code and purchase questionnaire number stored in the row number indicated by the row number counter 45 of the purchased product table 44, the answer information that is the input answer item number, and the customer demographic information in the customer information memory 41 Create an information message (reply information creation process at the time of purchase). Then, the questionnaire result information message is wirelessly transmitted to the store server 3 via the wireless circuit unit 20 (purchase response information transmission process).

  If the purchase questionnaire number A is “0” in ST28, since the purchase questionnaire information is not set for the product specified by the input product code, the CPU 16 determines that the above ST29. The processes of ~ ST32 are not executed.

  Thereafter, the CPU 16 returns the screen of the display 13 to the product registration screen G1 as ST33. At this time, in the list T1 of the product registration screen G1, the product name, unit price, and points stored in the purchased product table 44 in the current process are additionally displayed.

  The questionnaire result information message wirelessly transmitted from the information terminal 2 is received by the nearby wireless base station 4 and transmitted to the store server 3 via the communication line 5. Thereby, the store server 3 generates a response information record with the product code, the questionnaire number at the time of purchase, the response information, the customer demographic information, etc. in the received message, and writes and stores it in the response information database 10.

  On the other hand, if the purchased product table 44 is searched in ST22 and it is determined that the same product code as the input product code is stored, it is the same as the product specified by the input product code. Since the product is managed in the purchased product table 44 as being stored in the shopping cart 1, the CPU 16 displays the purchase / return inquiry screen G3 on the display 13 as ST34 (buying / return inquiry screen display processing). .

  An example of the purchase / return inquiry screen G3 is shown in FIG. As shown in the figure, on the purchase / return inquiry screen G3, is the product code of the product to be put in the shopping cart 1 for purchase or whether the product code of the product taken out from the shopping cart 1 is scanned to cancel the purchase? A comment for inquiring the shopper and operation guidance in each case are displayed.

  Therefore, after displaying the purchase / return inquiry screen G3, the CPU 16 waits for the enter key 33 or the cancel key 34 to be entered as ST35. That is, it waits until it is designated whether the product whose product code is read is a purchased product or a returned product (product status identification process).

  Here, when the operation input of the enter key 33 is detected, since it is designated as a purchased product, the CPU 16 sets the same product code as the product code entered in the purchased product table 44 in ST36. The score data in the line number area is increased by “1”. In ST37, the unit price data of the line number area is acquired, and the unit price data is added to the total amount memory 42. Thereafter, the CPU 16 proceeds to the process of ST33 and returns the screen of the display 13 to the product registration screen G1.

  On the other hand, when the operation input of the cancel key 34 is detected in ST35, since it is designated as a return product, the CPU 16 executes the return process specifically shown in FIG. That is, the CPU 16 decreases the score data of the line number area in which the same product code as the product code input in the purchased product table 44 is set as ST41 by “1”. In ST42, the unit price data of the line number area is acquired, and the unit price data is subtracted from the total amount memory 42.

  Next, in step ST43, the CPU 16 determines whether or not the return questionnaire number B in the row number area is greater than “0” (return questionnaire questionnaire determination process). Here, when the return questionnaire number B is larger than “0”, since the return questionnaire information is set for the product specified by the input product code, the CPU 16 returns this return as ST44. A questionnaire information inquiry message including the hourly questionnaire number B is generated, wirelessly transmitted to the store server 3 via the wireless circuit 20, and the questionnaire information corresponding to the questionnaire number stored in the questionnaire information database 9 is acquired. (Return questionnaire information reading process). Then, in ST45, a return questionnaire screen G4 including this questionnaire information is displayed on the display 13 (return questionnaire information display process).

  An example of the return questionnaire screen G4 is shown in FIG. As shown in the figure, on the return questionnaire screen G4, the contents of the questionnaire ("Why did you stop purchasing this product?") And the answer items (1. 2. Since other cheap products have been found, the product information such as the product name, unit price, product image, etc. of the returned product corresponding to this questionnaire is displayed in addition to the questionnaire information consisting of 3. other).

  After displaying the return questionnaire screen G4, the CPU 16 waits for an answer to the questionnaire as ST46 (return response reply process). That is, it waits for the answer item number to be input by the numeric key 31 of the keyboard 12. If it is detected that any one of the answer item numbers (“1”, “2”, “3” in the case of FIG. 16) is input, the CPU 16 purchases the purchased product table 44 as ST47. Questionnaire result information message based on the product code and return questionnaire number stored in the line number indicated by the line number counter 45, the answer information that is the input answer item number, and the customer demographic information in the customer information memory 41 Create (reply information creation process at the time of return). Then, this questionnaire result information message is wirelessly transmitted to the store server 3 via the wireless circuit unit 20 (returned answer information transmission process).

  If the return questionnaire number B is “0” in ST47, since the return questionnaire information is not set for the product specified by the input product code, the CPU 16 performs the above ST44. The processes of .about.ST47 are not executed.

  Next, in step ST48, the CPU 16 determines whether or not the score data in the line number area subtracted in step ST42 is "0". Here, when the score data becomes “0”, the product specified by the product code stored corresponding to the score data has disappeared from the shopping cart 1, so the CPU 16 purchases the product as ST49. The data of the row number where the score data is “0” is deleted from the table 44, and the data stored in the area of the higher row number is shifted to the area of the row number smaller by “1”. Thereafter, the row number counter 45 is counted down by “1” as ST50.

When the score data of the corresponding line number area is larger than “0” in ST48, the CPU 16 does not execute the processes of ST49 and ST50.
Thereafter, the CPU 16 proceeds to the process of ST33 and returns the screen of the display 13 to the product registration screen G1.

Returning to the flowchart of FIG.
When the screen of the display 13 is returned to the merchandise registration screen G1, the merchandise code input process is terminated, and thus the CPU 16 determines whether or not the enter key 33 is operated and input as ST11. If the enter key 33 is not operated and the product code of the next product is read and input by the scanner 15, the CPU 16 executes the product code input process again.

  When the operation input of the enter key 33 is detected in ST11, since the end of shopping is declared, the CPU 16 includes the cart number preset in ST12 and the customer information stored in the customer information memory 41. The purchase product data message is created from the customer code and the purchase product code stored in the purchase product table 44 and the purchased product data of points, and wirelessly transmitted to the store server 3 via the wireless circuit 20. Thereafter, the CPU 16 resets the pending flag in the flag memory 43 to “0” in ST13. In ST14, the screen of the display 13 is erased and the power is turned off or the power saving mode is entered.

  The purchased product data message transmitted from the information terminal 2 is received by the nearby radio base station 4 and transmitted to the store server 3 via the communication line 5. Then, the customer code and purchased product data in the message are stored on the memory of the store server 3 using the card number as a key. Thus, the stored customer code and purchased product data are read into the POS terminal 6 through the communication line 5 by inputting the corresponding cart number at the POS terminal 6 and subjected to sales registration processing. Further, purchase points are calculated based on the sales result, and the purchase point data is transmitted to the store server 3 and accumulated by customer code by the customer database 8.

  Here, each time the product code is read by the scanner 15 as the code reading means, the information terminal 2 is identified by the product code through the product information acquisition process, the purchase questionnaire presence / absence judgment process, and the return questionnaire presence / absence judgment process. A questionnaire presence / absence judging means for judging whether or not the questionnaire information is set for the product to be processed.

  The information terminal 2 determines that the questionnaire information is set by the questionnaire presence / absence determining means through the questionnaire information reading process at the time of purchase, the questionnaire information display process at the time of purchase, the questionnaire information reading process at the time of return, and the questionnaire information display process at the time of return. Survey information display means for reading out the corresponding questionnaire information from the questionnaire information stored in the questionnaire information database 9 as the questionnaire information storage means and displaying it on the display 13 as the display unit. Here, the questionnaire information display means reads and displays different questionnaire information when the product is a purchased product and a returned product.

  Further, the information terminal 2 reads the code until the answer to the questionnaire information displayed on the display 13 which is a display unit is input via the keyboard 12 which is an input unit by the above-described answer standby process at the time of purchase and return answer standby process. An answer waiting processing means for prohibiting the reading operation of the product code by the scanner 15 as means is configured.

  Further, the information terminal 2 identifies the product status identification for identifying whether the product whose product code is read by the scanner 15 as the code reading means is a purchased product or a returned product through the purchase / return inquiry screen display process and the product status identification process. Configure the means.

  Further, the information terminal 2 is displayed on the display 13 which is a display unit by the questionnaire information display means by the reply information creation process at purchase, the reply information transmission process at purchase, the reply information creation process at return, and the reply information transmission process at return. When an answer to the questionnaire information is input via the keyboard 12 which is an input unit, an answer transmission unit is configured to transmit the answer information to the store server 3. Here, the reply transmission means transmits the customer base information acquired by the customer base information acquisition means together with the input reply information to the store server 3.

  In the retail store where the product sales data processing apparatus of the present embodiment configured as described above is constructed, a shopper uses the shopping cart 1 to go around the sales floor, and puts the product to be purchased into the cart for shopping. At that time, when the product code attached to the purchased product is put into the shopping cart 1, it is read by the information terminal 2 provided in the cart 1.

  That is, the shopper causes the card reader 14 to read the card data of his / her customer card after the information terminal 2 is turned on. Then, since the product registration screen G1 is displayed on the display 13 of the information terminal 2, when the shopper puts the product to be purchased into the shopping cart 1, the bar code attached to the product is displayed on the information terminal 2 Scanning is performed by the scanner 15 provided in the apparatus.

  Then, it is determined whether or not purchase questionnaire information is set for the product specified by the product code. Here, when the purchase questionnaire number A stored and managed corresponding to the product code in the product database 7 of the store server 3 is larger than “0”, it is determined that purchase questionnaire information is set. . Then, the questionnaire information stored and managed corresponding to the questionnaire number A at the time of purchase is read out from the questionnaire information database 9 of the store server 3 and transmitted to the information terminal 2 via the wireless communication line, and the display 13 The purchase questionnaire screen G2 is displayed.

  Therefore, the shopper operates the numeric key 31 of the keyboard 12 and answers the questionnaire displayed on the questionnaire screen G2 at the time of purchase. Then, a questionnaire result information message is created from the product code and purchase questionnaire number, the response information that is the input response item number, and the customer demographic information in the customer information memory 41, via a wireless communication line. It is transmitted to the store server 3 and stored in the answer information database 10. Further, the screen of the information terminal 2 returns to the product registration screen G1, and the product name, unit price and score of the product are displayed in the list T1.

  As a result, the product code can be read again, and the shopper scans the barcode of the product to be purchased next with the scanner 15. Here, when the same product as the product to be purchased next is already put in the shopping cart 1, the purchase / return inquiry screen G3 is displayed on the display 13 of the information terminal 2, so that the shopper is determined. Press the key 33. Then, the score of the product in the list T1 on the product registration screen G1 is added by “1”. Then, the next product code reading operation becomes possible. In this case, even if purchase questionnaire information is set for the product, the purchase questionnaire screen G2 is not displayed.

  If the same product as the product to be purchased next is not yet put in the shopping cart 1 and the purchase questionnaire information is not set for the product, the list T1 on the product registration screen G1 is displayed. The product name, unit price, and score of the product are added. Then, the next product code reading operation becomes possible.

  On the other hand, even when the purchase of the product once put in the shopping cart 1 is canceled during shopping, the shopper reads the barcode of the product taken out from the shopping cart 1 by the scanner 15 of the information terminal 2. Also in this case, the purchase / return inquiry screen G3 is displayed on the display 13 of the information terminal 2, so that the shopper presses the cancel key 34.

  Then, it is determined whether or not the return questionnaire information is set for the product specified by this product code. Here, when the return questionnaire number B stored and managed in the product database 7 of the store server 3 in correspondence with the product code is larger than “0”, it is determined that the return questionnaire information is set. . Then, the questionnaire information stored in the questionnaire information database 9 corresponding to the returned questionnaire number B is read out and transmitted to the information terminal 2 via the wireless communication line, and the returned questionnaire is displayed on the display 13. A screen G4 is displayed.

  Therefore, the shopper operates the numeric key 31 of the keyboard 12 and answers the questionnaire displayed on the return questionnaire screen G4. Then, a questionnaire result information message is created based on the product code and the return questionnaire number, the response information that is the input response item number, and the customer demographic information in the customer information memory 41, via a wireless communication line. It is transmitted to the store server 3 and stored in the answer information database 10. Further, the screen of the information terminal 2 returns to the product registration screen G1, and the score of the product is subtracted from the list T1. Alternatively, when the score is “0”, the data of the product is deleted from the list T1.

  Accordingly, the commodity code can be read, and the shopper scans the barcode of the commodity to be purchased next or the commodity to be returned by the scanner 15.

  Thus, when the product to be purchased is confirmed, the shopper depresses the decision key 33. Then, a purchased product data message is created from the cart number preset in the information terminal 2, the customer code, and the purchased product data stored in the purchased product table 44, via a wireless communication line. To the store server 3.

  Thereafter, the shopper pushes the shopping cart 1 and goes to the checkout location. The cashier who is the accountant in charge of accounting operates the POS terminal 6 and inputs the cart number of the shopping cart 1. Then, in the store server 3, the purchased product data stored and managed by the cart number is read into the POS terminal 6, and the sales data of the purchased product is registered based on the purchased product data. At this time, the cashier collates the list of purchased products displayed on the display of the POS terminal 6 with the products stored in the shopping cart 1 and confirms that there is no excess or deficiency. Then execute the payment settlement process.

  As described above, according to the present embodiment, when a product to be purchased by a shopper is put into the shopping cart 1 and when the product is taken out from the shopping cart 1 to stop the purchase, the product code of the product is displayed on the information terminal 2. By reading with the reading unit, it is possible to know the item of the product currently stored in the shopping cart 1, its score and the total amount. Therefore, the shopper does not purchase more products than necessary or forget to buy. That is, by using the information terminal 2 of the present embodiment, shopping can be performed efficiently.

  However, in that case, when questionnaire information is set for the purchased product or the returned product, the product code of the next product cannot be read unless the questionnaire is answered. Therefore, the shopper who wants to use the information terminal 2 inevitably answers the questionnaire, so that the questionnaire can be surely answered.

  Moreover, in the present embodiment, when the product code of the purchased product is read by the information terminal 2, if the product code of the same product has already been read, the process related to the questionnaire information at the time of purchase (ST29- ST32) is omitted. Therefore, there is no inconvenience that the shopper repeatedly asks for answers to the questionnaire regarding the same product.

  In the present embodiment, the information terminal 2 is provided with a card reader 14 to read the card data of the customer card. Then, with the customer code included in the card data, the customer database 8 is accessed to obtain customer information such as the sex and age of the customer specified by the customer code. When the customer answers the questionnaire, The customer demographic information of the customer is added to the response information. Therefore, the questionnaire can be easily aggregated for each customer segment such as gender and age.

  The present invention is not limited to the above-described embodiment as it is, and can be embodied by modifying the constituent elements without departing from the scope of the invention in the implementation stage.

  For example, in the above-described embodiment, different questionnaire information is displayed at the time of purchase and at the time of return. However, the questionnaire screen G2 or G4 is displayed only at the time of purchase or only at the time of return, and the shopper answers the questionnaire. May be requested. The questionnaire information may be notified to the shopper by voice instead of the screen.

  Moreover, in the said embodiment, although the information terminal 2 was attached to the shopping cart 1, you may attach to a shopping basket. Alternatively, it may be distributed and carried to the shoppers who have visited the store.

  The present invention can also be applied to a self-checkout system in which a shopper performs registration and settlement of purchased products. In other words, when you register a product that you purchase by operating the registration device of the self-checkout system, display the necessary questionnaire information, and if you do not answer this questionnaire information, registration and settlement of the next product will be prohibited. By doing so, you will be able to answer the questionnaire reliably.

  In addition, various inventions can be formed by appropriately combining a plurality of constituent elements disclosed in the embodiment. For example, you may delete some components from all the components of the various means shown by embodiment. Furthermore, the constituent elements over different embodiments may be combined.

BRIEF DESCRIPTION OF THE DRAWINGS The schematic block diagram of the merchandise sales data processing apparatus which is one embodiment of this invention. The schematic diagram which shows the data system of the goods information record preserve | saved at the goods database performed by the shop server which comprises the goods sales data processing apparatus. The schematic diagram which shows the data system of the customer information record preserve | saved at the customer database performed by the shop server which comprises the product sales data processing apparatus. The schematic diagram which shows the data system of the questionnaire information record preserve | saved at the questionnaire information database performed by the shop server which comprises some merchandise sales data processing apparatuses. The schematic diagram which shows the data system of the reply information record preserve | saved at the reply information database performed by the shop server which comprises the product sales data processing apparatus. FIG. 3 is an overview perspective view of an information terminal that constitutes a part of the product sales data processing apparatus. The top view which shows the main key arrangement | positioning of the keyboard which the same information terminal has. The block diagram which shows the principal part structure of the information terminal. The schematic diagram which shows the main memory areas formed in RAM of the information terminal. The flowchart which shows the principal part procedure of the main process which CPU of the same information terminal performs. The flowchart which shows the principal part procedure of the merchandise code input process in FIG. The flowchart which shows the principal part procedure of the returned goods process in FIG. The top view which shows an example of the goods registration screen displayed on the display 13 of the information terminal. The top view which shows an example of the questionnaire screen at the time of purchase displayed on the display 13 of the same information terminal. The top view which shows an example of the purchase / return inquiry screen displayed on the display 13 of the information terminal. The top view which shows an example of the questionnaire screen at the time of the return displayed on the display 13 of the information terminal.

Explanation of symbols

    DESCRIPTION OF SYMBOLS 1 ... Shopping cart, 2 ... Information terminal, 3 ... Store server, 4 ... Wireless base station, 5 ... Communication line, 6 ... POS terminal, 7 ... Merchandise database, 8 ... Customer database, 9 ... Questionnaire information database, 10 ... Reply Information database, 12 ... keyboard, 13 ... display, 14 ... card reader, 15 ... scanner, 16 ... CPU, 17 ... ROM, 18 ... RAM, 19 ... clock unit, 20 ... wireless circuit, 21 ... scanner, 44 ... purchased product table.

Claims (6)

When the product code is read by the code reading means, in the product sales data processing apparatus for acquiring the sales data of the product specified by the product code and displaying it on the display unit,
Questionnaire information storage means for storing questionnaire information set for at least some products;
A questionnaire presence / absence judging means for judging whether or not the questionnaire information is set for a product specified by the product code every time the product code is read by the code reading means;
Questionnaire information display means for reading out the corresponding questionnaire information from the questionnaire information stored in the questionnaire information storage means and displaying it on the display unit each time it is determined that the questionnaire information is set by the questionnaire presence determination means;
An input unit capable of inputting an answer to the questionnaire information;
Answer storage means for storing answer information for questionnaire information input via the input unit;
Answer waiting processing means for prohibiting the reading operation of the product code by the code reading means until an answer to the questionnaire information displayed on the display part is input via the input part;
A product sales data processing apparatus characterized by comprising: A product status identifying unit for identifying whether the product whose product code is read by the code reading unit is a purchased product or a returned product,
2. The questionnaire information display means reads out and displays on the display unit different questionnaire information when the product determined to have the questionnaire information set is a purchased product and a returned product. Product sales data processing equipment. A server for storing and managing product information such as product name and unit price corresponding to a product code for identifying each product, a product code reading unit, an input unit, a display unit, and a wireless circuit unit are provided, and the product code is provided by the reading unit. Is read, and the product sales comprising the information terminal for acquiring the sales data of the product specified by the product code and displaying it on the display unit, and connecting the server and the information terminal via a wireless communication line In a data processing device,
The server
Questionnaire information storage means for storing questionnaire information set for at least some products;
Answer storing means for storing answer information for questionnaire information,
The information terminal
Questionnaire presence / absence judging means for judging whether or not the questionnaire information is set for the product specified by the product code every time the product code is read by the reading unit;
Each time the questionnaire information is determined to be set by the questionnaire presence / absence determining means, the corresponding questionnaire information is read from the questionnaire information stored in the questionnaire information storage means of the server and displayed on the display unit. Means,
When an answer to the questionnaire information displayed on the display unit by the questionnaire information display unit is input via the input unit, an answer transmission unit that transmits the answer information to the server;
Answer waiting processing means for prohibiting the reading operation of the product code by the code reading means until an answer to the questionnaire information displayed on the display part is input via the input part;
A product sales data processing apparatus characterized by comprising: The server
Further comprising customer information storage means for storing customer information such as sex and age in correspondence with customer codes identifying each shopper;
The information terminal
Means for obtaining the customer code;
Customer layer information acquisition means for acquiring customer layer information corresponding to the customer code obtained by the customer code acquisition unit from the customer information storage unit;
4. The merchandise sales data processing apparatus according to claim 3, wherein the answer transmitting unit transmits the customer group information acquired by the customer group information acquiring unit together with the answer information input through the input unit to the server. The information terminal
A product status identifying unit for identifying whether the product whose product code is read by the code reading unit is a purchased product or a returned product,
4. The questionnaire information display means reads out and displays on the display unit different questionnaire information when the product determined to have the questionnaire information set is a purchased product and a returned product. 4. The merchandise sales data processing device according to 4.   6. The product sales data processing apparatus according to claim 3, wherein the information terminal is attached to a shopping cart.

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