JP2007004470A - Appointment support system, apparatus and program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide an appointment support system that enables business negotiations between a visitor to an exhibition and an exhibiting company. <P>SOLUTION: The appointment support system has an appointment support apparatus 1 including: an exhibiting company's terminal 3 that sends to the appointment support apparatus 1 an identifier of a product or service that is inputted from an input device by a person in charge of an exhibiting company and that can be provided; a visitor's terminal 2 that sends to the appointment support apparatus 1 an identifier of a product or theme of interest that is inputted from the input device by a visitor; an exhibiting company registering means 11 for storing the information inputted from the exhibiting company's terminal 3 as exhibiting company data 21 in association with the identifier of the exhibiting company; a visitor registering means 12 for storing information inputted from the visitor's terminal 2 as visitor data 22 in association with the identifier of the visitor; and a matching means 13 for extracting visitors to whom products or services by the exhibiting company is provided and for storing them as matching data 23. <P>COPYRIGHT: (C)2007,JPO&INPIT

Description

  The present invention relates to an appointment support system, an appointment support apparatus, and an appointment support program that enable a business talk between a visitor and an exhibitor at an exhibition.

  Traditionally, companies sometimes use exhibitions as one way to appeal their products. In this exhibition, one venue is divided into booths, and each booth displays a catalog of corporate products and the products themselves. Some exhibitions showcase the image of the product through product exhibitions and events, but there are also cases where products are exhibited at the exhibition and business negotiations are held. Exhibitors of such exhibitions are a great opportunity to recognize and sell their products to an unspecified number of customers, and visitors can feel free to make inquiries compared to direct contact with companies. This is an opportunity.

  For example, at a reception at an event venue or a company, a visitor can be accepted without handwriting input by the visitor, information on the visitor can be managed, and a visitor card indicating that the visitor is created can be created There is a possible visitor reception system (see, for example, Patent Document 1). In the technology described in Patent Document 1, a visitor's business card is read by an image reading device in accordance with guidance displayed on a display device, a face photograph is taken by an image photographing device, and each piece of input information is processed by an information processing device. Is processed (character recognition processing such as temporary storage and OCR), and the processed data is output to the printing device, whereby a visitor card is issued. The information management device centrally accumulates and manages each piece of information processed by the information processing device and information such as a visitor number, reception date / time, and questionnaire set in this system in a predefined manner.

In addition, there is an appointment adjustment support system that increases the productivity of adjustments and actual meetings while reducing the time and effort of the owner regarding adjustment of appointments (see, for example, Patent Document 2). In the technology described in Patent Document 2, the request data such as the contents of the appointment requested from the user who is the appointment owner to the convened user to be convened to the appointment, and the presence / absence and contents of the reply data from the convened user to the request Is stored as reply status data, and has a database having an appointment schedule table. Furthermore, with reference to the request control unit that transmits the request data to the terminal used by the convened user convened for the appointment, and the appointment schedule table, all terminals 1 used by all convened users and owners Other user attendance reference control function for sending reply status data about the convened user is provided.
JP 2003-122872 A JP 2004-362477 A

  However, many of the conventional exhibitions simply display products, which is insufficient to make effective use of the exhibitions to establish business negotiations. In the technique described in Patent Document 1, business cards of visitors to the exhibition can be collected and sold to the visitors at a later date, but the exhibition functions only as a meeting opportunity. Therefore, it may take several days before the business negotiation is actually completed.

  Therefore, there is a demand for a technique that is advantageous for both exhibitors and visitors by supporting business negotiations at exhibitions and reducing time loss.

  Accordingly, an object of the present invention is to provide an appointment support system, an appointment support apparatus, and an appointment support program that enable a business talk between a visitor and an exhibitor at an exhibition.

  In order to solve the above-described problems, a first feature of the present invention relates to an appointment support system that enables a business talk between a visitor and an exhibitor at an exhibition. In other words, the appointment support system according to the first feature of the present invention is operated by the person in charge of the exhibitor, and the identifier of the product or service that can be provided input from the input device by the person in charge of the exhibitor is the appointment support apparatus. Exhibitor terminal to send to, the visitor terminal operated by the visitor, and the identifier of the product or issue of interest entered by the visitor from the input device to the appointment support device, and input from the exhibitor terminal Exhibitor registration means for storing information stored in the storage device as exhibitor data in association with the exhibitor identifier, and information input from the visitor terminal is stored in the storage device as visitor data in association with the visitor identifier. Read exhibitor data and visitor data from the visitor registration means and storage device, and extract visitors who can provide products or services by the exhibitor. And comprising an appointment support apparatus comprising a matching means for storing in the storage device as the matching data.

  According to such an appointment support system, it is possible for the exhibitor to obtain the wishes of the visitors before the exhibition and to extract exhibitors who can provide appropriate products or services to the visitors. This makes it easier for visitors to narrow down the target and allows visitors to identify the appropriate exhibitor among the many exhibitors, so that the activities at the exhibition can be carried out smoothly.

  At this time, the appointment support device reads matching data from the storage device in response to a request from the exhibitor terminal, displays the matching data on the exhibitor terminal, and sends an email to the visitor terminal in response to a request from the exhibitor terminal. When an appointment is made with a visitor during the exhibition in response to a request from the control means and the exhibitor terminal, the exhibitor identifier is associated with the date and time of the appointment and the visitor identifier. It is preferable to provide appointment registration means for storing the data as appointment data in a storage device.

  According to this, by exchanging e-mails between the matching exhibitors and visitors, it is possible to obtain an appointment when visiting the exhibition and to provide a product or service suitable for the visitor's request.

  The second feature of the present invention relates to an appointment support apparatus that enables a business talk between a visitor and an exhibitor at an exhibition. In other words, the appointment support apparatus according to the second aspect of the present invention stores the information of the identifier of the product or service that can be provided, which is input from the exhibitor terminal, in the storage device as the exhibitor data in association with the exhibitor identifier. Exhibitor registration means, visitor registration means for storing the identifier of the product or issue of interest input from the visitor terminal in the storage device in association with the visitor identifier, and the storage device. Data and visitor data are read out, matching means for extracting visitors who can provide products or services by exhibitors and storing them in a storage device as matching data is provided.

  At this time, according to the request from the exhibitor terminal, the matching data is read from the storage device, displayed on the exhibitor terminal, and mail is transmitted to the visitor terminal in response to the request from the exhibitor terminal. When an appointment is made with a visitor during the exhibition in response to a request from the company terminal, the exhibitor identifier is associated with the date and time of the appointment and the visitor identifier as appointment data. It is preferable to provide appointment registration means for storing in the storage device.

  The third feature of the present invention relates to an appointment support program that enables a business talk between a visitor and an exhibitor at an exhibition. In other words, the appointment support program according to the third feature of the present invention stores information on the identifier of a product or service that can be provided, which is input from the exhibitor terminal, in the storage device as exhibitor data in association with the exhibitor identifier. Exhibitor registration means, visitor registration means for storing the identifier of the product or issue of interest input from the visitor terminal in the storage device in association with the visitor identifier, and the storage device. Data and visitor data are read out, and the computer executes matching means for extracting visitors who can provide products or services by the exhibitor and storing them in the storage device as matching data.

  At this time, according to the request from the exhibitor terminal, the matching data is read from the storage device, displayed on the exhibitor terminal, and mail is transmitted to the visitor terminal in response to the request from the exhibitor terminal. When an appointment is made with a visitor during the exhibition in response to a request from the company terminal, the exhibitor identifier is associated with the date and time of the appointment and the visitor identifier as appointment data. It is preferable to further cause the computer to execute appointment registration means stored in the storage device.

  The appointment support program according to claim 4 or 5, further comprising:

  According to the present invention, it is possible to provide an appointment support system, an appointment support apparatus, and an appointment support program that enable a business talk between a visitor and an exhibitor at an exhibition.

  Next, embodiments of the present invention will be described with reference to the drawings. In the following description of the drawings, the same or similar parts are denoted by the same or similar reference numerals.

(Appoint support system)
As shown in FIG. 1, an appointment support system 10 according to the best mode of the present invention that enables a business talk between a visitor and an exhibitor at an exhibition includes an appointment support apparatus 1 and a visitor terminal 2. And an exhibitor terminal 3.

  The appointment support device 1 matches the visitor's request with the products and services that the exhibitor can provide based on the exhibitor data received from the exhibitor terminal 3 and the visitor data received from the visitor terminal 2. It is a device that enables negotiation between exhibitors and visitors before the exhibition. The exhibitor terminal 3 is operated by a person in charge of the exhibitor, and transmits an identifier of a product or service that can be provided input from the input device by the person in charge of the exhibitor to the appointment support apparatus 1. The visitor terminal 2 is operated by the visitor, and transmits the identifier of the product or issue of interest input from the input device by the visitor to the appointment support device.

  The appointment support device 1, the visitor terminal 2, and the exhibitor terminal 3 are connected to each other via a communication network 4 such as the Internet so that they can communicate with each other.

  Here, with reference to FIG. 2, an outline of processing in the appointment support system 10 according to the preferred embodiment of the present invention will be described.

  First, exhibitor information is newly registered from the exhibitor terminal 3 in step S101. At this time, the appointment support apparatus 1 stores the exhibitor information received in step S <b> 101 by the exhibitor registration means 11 in the exhibitor data 21. On the other hand, visitor information is newly registered from the visitor terminal 2 in step S102. At this time, the appointment support apparatus 1 stores the visitor information received in step S <b> 102 by the visitor registration unit 12 in the visitor data 22.

  When the data is stored in the exhibitor data 21 and the visitor data 22, the appointment support apparatus 1 uses the matching means 13 to provide products and services that the exhibitor can provide based on information input by the exhibitor and visitors. The product and service desired by the visitor are matched, and matching data 23 is stored. Further, matching data 23 is transmitted to the exhibitor terminal 3 by the matching means 13.

  When the matching data 23 is transmitted to the exhibitor terminal 3, an email proposing a product or service is transmitted from the exhibitor terminal 3 to the visitor terminal 2 in step S104. When the proposal mail is transmitted at the visitor terminal 2, the mail is transmitted at step S105 to contact a company of interest. As described above, in step S106, the exhibitor terminal 3 and the visitor terminal 2 exchange mails to communicate with each other. In the processing from step S104 to step S106, e-mails are exchanged based on e-mail addresses provided by the appointment support apparatus 1 to the exhibitor terminal 3, for example. Specifically, when a mail is transmitted from the visitor terminal 2 to the exhibitor terminal 3, the mail control means 14 transmits the mail to the mail address provided by the appointment support apparatus 1 and is provided in the appointment support apparatus 1. Stored in a mailbox. The stored mail can be browsed when the exhibitor terminal 3 connects to the appointment support apparatus 1. In addition, when an email is transmitted from the exhibitor terminal 3 to the visitor terminal 2, the appointment support device 1 is set as the transmission source based on the information input on the screen provided by the appointment support device 1 by the mail control means 14. The address of the exhibitor terminal 3 to be provided is set, and the mail address of the visitor terminal 2 is set as the destination. In this way, an email transmitted / received between the exhibitor terminal 3 and the visitor terminal 2 is transmitted via the appointment support device 1, thereby allowing the appointment support device to transmit / receive between the exhibitor terminal 3 and the visitor terminal 2. 1, it is possible to extract the ones in which the exchange of e-mails is delayed and prompt the exhibitor terminal 3 or the visitor terminal 2 to send the e-mails.

  When an appointment is established in step S107, the appointment registration means 15 updates the appointment information of the exhibitor to the appointment data 25.

(Appoint support device)
As shown in FIG. 3, the appointment support apparatus 1 according to the preferred embodiment of the present invention includes a central processing control apparatus 101, a ROM (Read Only Memory) 102, a RAM (Random Access Memory) 103, and an input / output interface 109. Are connected via the bus 110. An input device 104, a display device 105, a communication control device 106, a storage device 107, and a removable disk 108 are connected to the input / output interface 109.

  The central processing control device 101 reads and executes a boot program for starting the appointment support device 1 from the ROM 102 based on an input signal from the input device 104, and further reads an operating system stored in the storage device 107. Further, the central processing control device 101 controls various devices based on input signals from the input device 104, the communication control device 106, etc., and reads programs and data stored in the RAM 103, the storage device 107, etc. into the RAM 103. A processing device that loads and implements a series of processes to be described later, such as data calculation or processing, based on a program command read from the RAM 103.

  The input device 104 includes input devices such as a keyboard and a mouse through which an operator inputs various operations. The input device 104 generates an input signal based on the operation of the operator, and inputs via the input / output interface 109 and the bus 110. It is transmitted to the central processing control apparatus 101. The display device 105 is a CRT (Cathode Ray Tube) display, a liquid crystal display, or the like. The display device 105 receives an output signal to be displayed on the display device 105 from the central processing control device 101 via the bus 110 and the input / output interface 109. It is a device that displays the processing result of the control device 101 and the like. The communication control device 106 is a device such as a LAN card or a modem, and is a device that connects the appointment support device 1 to a communication network such as the Internet or a LAN. Data transmitted / received to / from the communication network via the communication control device 106 is transmitted / received to / from the central processing control device 101 via the input / output interface 109 and the bus 110 as an input signal or an output signal.

  The storage device 107 is a semiconductor storage device or a magnetic disk device, and stores programs and data executed by the central processing control device 101. The removable disk 108 is an optical disk or a flexible disk, and signals read / written by the disk drive are transmitted / received to / from the central processing control apparatus 101 via the input / output interface 109 and the bus 110.

  The storage device 107 of the appointment support apparatus 1 according to the preferred embodiment of the present invention stores an appointment support program, exhibitor data 21, visitor data 22, matching data 23, and mail history data 24. The appointment data 25 is stored. In addition, the appointment support program is read and executed by the central processing control device 101 of the appointment support device 1 so that the exhibitor registration means 11, the visitor registration means 12, the matching means 13, the mail control means 14, the appointment Registration means 15 is mounted on the appointment support apparatus 1.

  The exhibitor registration means 11 stores the information input from the exhibitor terminal 3 in the storage device 107 as the exhibitor data 21 in association with the exhibitor identifier.

  Exhibitor data 21 has a data structure shown in FIG. 4, for example. Specifically, the exhibitor data 21 includes a unique ID for identifying a record, exhibitor information as an exhibitor ID (exhibitor identifier), a password when the exhibitor logs in, and whether the exhibitor ID is valid or invalid. The status, company name, contact name, department, title, postal code, address, and fax number are included. Further, the exhibitor data 21 includes an e-mail address serving as an e-mail destination address and a sub-mail address serving as a CC address as exhibitor contact information. Multiple sub-mail addresses can be registered. Further, the exhibitor data 21 includes items for classifying products or services exhibited at the exhibition as exhibitor display items. Each item may further include a fine item, and a fine item belonging to a product or service that can be provided by the exhibitor may be associated with the item. Further, the exhibitor data 21 includes exhibition code, booth position, and number of booths as exhibition information. Further, the exhibitor data 21 includes items of the name of the sales representative for the exhibitor and the date and time when the record was updated.

  The visitor registration means 12 stores the information input from the visitor terminal 2 in the storage device 107 as the visitor data 22 in association with the visitor identifier.

  The visitor data 22 has a data structure shown in FIG. 5, for example. Specifically, the visitor data 22 includes a unique ID for identifying a record, a mail address serving as a visitor ID as visitor information, a company name, a name, a department, a post, a postal code, an address, a telephone number, and a fax number. . Further, the visitor data 22 includes items for classifying products or services that the visitor is interested in as visitor information. Each item may further include a sub-item, and a sub-item belonging to a product or service in which the visitor is interested may be associated. Further, the visit information includes items related to the expected visit date, issues described in free words, products and solutions that are being searched for, and the like. Further, the visitor data 22 includes an item of date and time when the record is updated.

  The matching means 13 reads the exhibitor data 21 and the visitor data 22 from the storage device 107, extracts visitors who can provide products or services by the exhibitor, and stores them in the storage device 107 as matching data 23.

  With reference to FIG. 6, the process of the matching means of the appointment assistance apparatus 1 which concerns on the best embodiment of this invention is demonstrated. First, an arbitrary one visitor is extracted from the visitor data 22, and the processing of steps S201 to S208 is executed for the visitor.

  In step S201, when the comment of “issue, system environment” input by the visitor is 20 characters or less, the processing is ended as it is. If there are more than 20 characters, that is, if it is considered that the visitor really wants a specific product for solving the problem, the process proceeds to step S202. In step S202, if the “company name” input by the visitor is 2 characters or less, the process is terminated without matching. If the company name has more than two characters, that is, if it is considered that the visitor has not fake the company name, the process proceeds to step S203. In step S203, if the “affiliation” input by the visitor is “sales”, the process ends. If not, the process proceeds to step S204. Thereby, visitors for inspection of other companies' products can be excluded.

  In step S204, the exhibitor data 21 is read from the storage device, and the exhibitor identifier is extracted. Further, in step S205, the visitor data 22 is read from the storage device 107, and the check items of the “interested product / solution” and the “issue to be solved” of the visitor are extracted.

  The processing from step S206 to step S208 is repeated for the exhibitor ID extracted in step S204. First, an arbitrary exhibitor is extracted from the exhibitor data 21. In S206, the exhibitor data 21 is read from the storage device 107, and the “products / solutions that can be provided” and “problems of users who can respond” are displayed. Extract check items. In step S207, if the item extracted in step S206 matches the item extracted in step S205, the visitor identifier, the exhibitor identifier, and the identifier of the matched item are associated in step S208. The matching data 23 is stored in the storage device 107. On the other hand, if there is no matching item, the processing from step S206 to step S208 is repeated for the next exhibitor. When the processing of step S206 to step S208 is executed for all exhibitors, the processing of step S201 to step S208 is executed for new visitors. When the processes in steps S201 to S208 are executed for all visitors, the matching process ends.

  This matching process may be executed for all exhibitor data 21 and visitor data, or may be executed at an arbitrary timing when a record is newly registered in the visitor data 22 or the exhibitor data 21. good.

  The mail control means 14 reads the matching data 23 from the storage device 107 in response to a request from the exhibitor terminal 3, displays it on the exhibitor terminal 3, and mails to the visitor terminal 2 in response to a request from the exhibitor terminal 3. Send. Further, the mail control unit 14 stores the history of mails transmitted and received between the exhibitor terminal 3 and the visitor terminal 2 in the storage device 107 as mail history data 24.

  The mail history data 24 has a data structure as shown in FIG. Specifically, the mail history data 24 includes a unique ID for identifying a record, an exhibitor ID, a folder type such as a non-action folder, a reply waiting folder, a reply folder, etc., a visitor ID, and an exchange between the exhibitor and the visitor. Mail information, a reply flag, a deletion flag, and an appointment establishment flag are included. Further, the mail information includes data related to mail such as a transmission user mail address, a reception user mail address, a subject, a body text, a transmission date / time, and a read / open date / time.

  With reference to FIG. 8, the process of the mail control means 14 of the appointment support apparatus 1 according to the preferred embodiment of the present invention will be described. First, in step S301, processing is distributed according to processing items.

  When the data is inserted into the matching data 23, the exhibitor identifier matched in step S311 is extracted. In step S312, an email including the number of matching visitors is transmitted to the exhibitor terminal matched, and in step S313, the visitor information included in the matching data 23 is stored in the unaction folder of the email history data 24. If a visitor identifier that is connected from the exhibitor terminal 3 in response to this e-mail and is not contacted from the matching data 23 by the operation of the exhibitor terminal 3 in step S314 is extracted, Deleted from the action folder.

  On the other hand, when an e-mail to be sent to a visitor is created by operating the exhibitor terminal 3, the e-mail information created in step S321 is acquired. In step S322, an email is generated in which the email address of the visitor is assigned to the destination email address, and the email address assigned to the exhibitor by the appointment support apparatus 1 is assigned to the sender email address. In step S323, the email address is assigned to the exhibitor. The generated mail is transmitted to the visitor terminal 2. Further, in step S324, the exhibitor identifier, the visitor identifier and the transmitted mail data are associated with each other and stored in the reply waiting folder of the mail history data 24.

  When a mail is transmitted from the visitor terminal 2, the exhibitor identifier is specified from the destination mail address of the mail received in step S331. Furthermore, a visitor ID is specified from the transmission source mail address of the mail received in step S332. In step S333, the exhibitor identifier, the visitor identifier, and the mail data are associated with each other and stored in the mail history data 24 reply folder. Further, in step S334, it is notified that the mail has arrived to the mail address and the sub mail address of the exhibitor terminal 3 associated with the exhibitor identifier.

  The appointment registration means 15 responds to a request from the exhibitor terminal 3 and, when an appointment is made with a visitor during the exhibition, the exhibitor identifier, the date and time when the appointment was taken, and the visitor The identifier is associated and stored in the storage device 107 as appointment data 25.

  Next, referring to FIG. 9 to FIG. 16, examples of screens presented by the appointment support apparatus 1 according to the best mode of the present invention to the exhibitor terminal 3 will be described.

  9 and 10 are screens that the exhibitor registers in the appointment support apparatus 1. The exhibitor screen P101 includes a provided product input unit 201 that inputs products that can be provided by the exhibitor, and a solution issue input unit 202 that inputs issues that the exhibitor can solve. The provided product input unit 201 and the solution problem input unit 202 are listed in advance for a plurality of items and sub-items, and a check box is provided for each sub-item. A check is input from the input device of the exhibitor terminal 3 to the check box corresponding to the corresponding sub-item. The exhibitor registration screen P102 includes an exhibitor information input unit 203. In the exhibitor information input unit 203, the name of the person in charge of the exhibitor, the company name, the location, etc., the e-mail address of the transmission destination for sending a notification e-mail to the exhibitor from the appointment support apparatus 1, and the broadcast mail Address is entered. The information entered on these exhibitor registration screens P101 and P102 is received by the exhibitor registration means 11 and registered in the exhibitor data 21.

  FIG. 11 is a matching user list screen P103 for presenting data matched by the matching means 13 of the appointment support apparatus 1 to the exhibitor terminal 3. The matching user list screen P103 includes a matching user display unit 204, and information such as the date, status, mail history, company, department, nomination, business category, employee category, prefecture, etc. matched by the matching means 13 is displayed. Displayed in association. The status is associated with information such as deletion, no action, waiting for a reply, and appointment completed. This information is set according to the status of flags such as a reply flag, a deletion flag, and an appointment establishment flag of the mail history data shown in FIG. When the history display button B201 is clicked, mail exchange with the visitor is presented. In addition, the exhibitor can be “deleted” from the corresponding list on the non-action user list screen P104 or the like to be described later. In this case, when the resurrection button B202 is provided in the resurrection column and the resurrection button B202 is clicked. The status of no action is presented in the status.

  FIG. 12 is a non-action user list screen that presents visitors who have not been acted on by the exhibitor terminal among the matched visitors. The no-action user list screen P104 includes an no-action user display unit 205 on which data on visitors who have not taken action is presented. In addition, a delete button B204 is provided for each visitor, and when the delete button B204 is clicked, the information on the visitor is deleted from the non-action user display unit 205.

  When the creation button B203 is clicked, an email creation screen P105 shown in FIG. 13 is presented in order to input the contents of the email to be sent to the attendee. The mail creation screen p105 shown in FIG. 13 includes a mail input unit 206 for inputting mail data. In the e-mail input section, a text box for each item such as “Message to user”, “Company profile”, “Installation record”, “Solution that can be provided” so as not to drop the items of e-mail to be sent to visitors Is provided. When the preview button B205 is clicked, these items are merged to create a mail, and the mail control means 14 of the appointment support apparatus 1 sends the mail to the visitor terminal 2.

  FIG. 14 is a reply waiting user list screen P106 that presents data relating to visitors who have not received a reply to the exhibitor terminal 3 although an email has been transmitted to the exhibitor terminal 3 by the exhibitor terminal 3. The reply-waiting user list screen P106 includes a reply-waiting user display unit 207 that displays data related to visitors waiting for reply. A retransmission button B206 is provided for each user. When the resend button is clicked, a mail in which the word “[resend]” is added to the subject in the content of the mail sent last time is sent to the visitor terminal 2. At this time, the mail text may be newly edited in the exhibitor terminal 3. Also, a delete button B207 is provided for each visitor, and when the delete button B207 is clicked, the information on the visitor is deleted from the reply waiting user display unit 207.

  FIG. 15 is a user list display screen P107 with a reply that presents data related to visitors who have replied after the mail is transmitted by the exhibitor terminal 3 to the exhibitor terminal 3. The user list display screen P107 includes a user display section 208 with a reply on which a list of users who have made a reply is displayed. In the user display unit with reply 208, an unread button B208 is provided for items that have not yet been read by the exhibitor terminal 3, and when the unread button B208 is clicked, a new email is received at the exhibitor terminal 3. Can be viewed. When mail reply button B209 is clicked, a mail creation screen for inputting a mail reply is displayed. When the history button B <b> 210 is clicked, a past mail history with the visitor can be viewed on the visitor terminal 2. When the input button B211 is clicked, the appointment set with this visitor can be stored in the appointment data 25 by the appointment registration means 15. When the delete button B207 is clicked, the visitor information is deleted from the user display unit 208 with a reply.

  The appointment data 25 registered by the appointment registration means 15 can be browsed on the exhibitor terminal 3 on the appointment display screen P108 shown in FIG. The appointment display screen P108 includes an appointment list display unit 209 and an appointment establishment user display unit 210. The appointment list display unit 209 displays information on visitors to the appointment destination for each exhibition date and time in a matrix format. The appointment establishment user display unit 210 displays a list of data of visitors who have established an appointment. The appointment establishment user display unit 210 includes an appointment date / time column, stores the appointment date / time, and is provided with a change button B213. When the change button B 213 is clicked, this appointment date is updated, and the updated appointment date is reflected in the appointment list display unit 209. When the delete button B207 is clicked, the information on the visitor is deleted from the appointment establishment user display unit 210, and the appointment data related to the visitor is also deleted from the appointment data 25.

  In this way, according to the best mode of the present invention, it is possible to match the demands of visitors and exhibitors and make appointments before visiting the exhibition. I can do it. In addition, since the person in charge of the exhibitor asks the needs from the matched visitors, materials and products that meet the needs of the visitors can be prepared in advance at the business meeting on the day of the exhibition. Further, by promoting business negotiations at the exhibition in this way, it is possible to increase the opportunities for business negotiations for exhibitors, increase the effect of participating in the exhibition, and encourage active participation of visitors. In addition, visitors who are actually considering introducing products and services can be screened through sending and receiving e-mails with exhibitors, so the exhibitor's staff can focus on the visitors who should focus on them. Can effectively earn income.

  Furthermore, according to the best mode of the present invention, the mail transmitted / received between the exhibitor terminal 3 and the visitor terminal 2 is transmitted / received via the appointment support device 1, thereby exhibitor and visitors. Can send and receive emails with confidentiality without revealing each other's email addresses. Furthermore, when the exhibition period ends, the processing of the mail control means 14 by the appointment support apparatus 1 is stopped, so that it is impossible to send and receive mail between the two. As a result, visitors can easily register in the system without fear of an increase in spam. As described above, according to the appointment support apparatus 1 according to the preferred embodiment of the present invention, it is possible to promote registration of visitors to the appointment support apparatus 1 and promote appointments before the exhibition starts. Exhibitors can increase the effectiveness of exhibiting at exhibitions.

(Other embodiments)
As described above, the present invention has been described according to the best mode for carrying out the invention. However, it should not be understood that the description and drawings constituting a part of this disclosure limit the present invention. From this disclosure, various alternative embodiments, examples, and operational techniques will be apparent to those skilled in the art.

  For example, the appointment support apparatus 1 described in the best embodiment of the present invention may be configured on one piece of hardware as shown in FIG. 1, or a plurality of pieces of hardware depending on the functions and the number of processes. It may be configured on the wear. Moreover, you may implement | achieve on the existing system.

  Furthermore, since the appointment support device 1 controls the transmission and reception of emails with the visitor terminal 2 and the exhibitor terminal 3, a notification that prompts the exhibitor terminal that has not responded to the email from the visitor to reply to the email. The mail may be retransmitted to the visitor terminal 2 that has not replied to the mail from the visitor.

  Furthermore, in the mail history data 24 of the appointment support apparatus according to the best mode of the present invention, the case where the folder type is provided for each exhibitor has been described. However, the mail history is stored for each exhibitor identifier and each visitor identifier. Any data structure may be provided as long as it can be referred to and the progress of the appointment can be confirmed. Specifically, as in the mail history data 24a shown in FIG. 17, a reply flag, a deletion flag, and an appointment establishment flag may be provided for each exhibitor identifier and visitor identifier. For example, if no flag is set, the attendee is an unaction user. In addition, when a mail reply is received from the visitor, the reply flag is set to true, and when the exhibitor terminal 3 requests deletion of the visitor, the delete flag is set to true. When an appointment is established between the visitor and the exhibitor, the appointment establishment flag is set to true, and the visitor ID is displayed on the appointment establishment user display unit 210 shown in FIG.

  It goes without saying that the present invention includes various embodiments not described herein. Therefore, the technical scope of the present invention is defined only by the invention specifying matters according to the scope of claims reasonable from the above description.

It is a figure explaining the system configuration | structure of the appointment assistance system which concerns on the best embodiment of this invention, and the functional block of an appointment assistance apparatus. It is a figure explaining the outline of a process of the appointment assistance system which concerns on best embodiment of this invention. It is a hardware block diagram of the appointment assistance apparatus which concerns on best embodiment of this invention. It is a figure explaining the data structure of the exhibitor data which concerns on the best embodiment of this invention. It is a figure explaining the data structure of the visitor data which concerns on the best embodiment of this invention. It is a flowchart explaining the process of the matching means based on the best embodiment of this invention. It is a figure explaining the data structure of the mail log | history data based on the best embodiment of this invention. It is a flowchart explaining the process of the mail control means based on the best embodiment of this invention. FIG. 5 is an example of an exhibitor registration screen for inputting products and services that can be provided by an exhibitor, which is displayed on the exhibitor terminal by the appointment support apparatus according to the best embodiment of the present invention. It is an example of an exhibitor registration screen for inputting exhibitor information, which is a screen presented by the appointment support apparatus according to the best mode of the present invention to an exhibitor terminal. The appointment support device according to the best mode of the present invention is a screen presented to the exhibitor terminal, It is an example of the non-action user list display screen which the appointment assistance apparatus which concerns on the best embodiment of this invention shows to an exhibitor terminal. It is an example of the mail preparation screen which the appointment assistance apparatus which concerns on the best embodiment of this invention shows to an exhibitor terminal. It is an example of the reply waiting user list screen which the appointment assistance apparatus which concerns on the best embodiment of this invention shows to an exhibitor terminal. It is an example of the user list screen with a reply which the appointment assistance apparatus which concerns on best embodiment of this invention shows to an exhibitor terminal. It is an example of the appointment formation user list screen which the appointment assistance apparatus which concerns on the best embodiment of this invention shows to an exhibitor terminal. It is a figure explaining the data structure of the mail log | history data of the appointment assistance apparatus which concerns on other embodiment of this invention.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 ... Appointment support apparatus 2 ... Visitor terminal 3 ... Exhibitor terminal 4 ... Communication network 10 ... Appointment support system 11 ... Exhibitor registration means 12 ... Visitor registration means 13 ... Matching means 14 ... Mail control means 15 ... A Point registration means 21 ... Exhibitor data 22 ... Visitor data 23 ... Matching data 24, 24a ... Mail history data 25 ... Appoint data 101 ... Central processing control device 102 ... ROM
103 ... RAM
DESCRIPTION OF SYMBOLS 104 ... Input device 105 ... Display device 106 ... Communication control device 107 ... Memory | storage device 108 ... Removable disk 109 ... Input / output interface 110 ... Bus 201 ... Provided product input part 202 ... Solution problem input part 203 ... Exhibitor information input part 204 ... Matching user display unit 205 ... Non-action user display unit 206 ... Mail input unit 207 ... User display unit 208 ... User display unit 209 ... Appoint list display unit 210 ... Appointment establishment user display unit

Claims (9)

An appointment support system that enables business negotiations between exhibitors and exhibitors,
An exhibitor terminal that is operated by a person in charge of the exhibitor and sends an identifier of an available product or service input from the input device by the person in charge of the exhibitor to the appointment support device;
A visitor terminal that is operated by the visitor and transmits an identifier of a product or an issue of interest input from the input device by the visitor to the appointment support device;
Exhibitor registration means for storing information input from the exhibitor terminal in the storage device as exhibitor data in association with the exhibitor identifier;
A visitor registration means for storing information input from the visitor terminal in the storage device as visitor data in association with a visitor identifier;
A matching means for reading the exhibitor data and the visitor data from the storage device, extracting the visitors who can provide the product or service by the exhibitor, and storing them in the storage device as matching data. An appointment support system comprising a point support device. The appointment support device includes:
Mail control means for reading the matching data from the storage device in response to a request from the exhibitor terminal, displaying the matching data on the exhibitor terminal, and sending an email to the visitor terminal in response to a request from the exhibitor terminal The appointment support system according to claim 1, further comprising: The appointment support device includes:
In response to a request from the exhibitor terminal, when an appointment is made with the visitor during the exhibition, the exhibitor identifier, the date and time when the appointment was taken, and the visitor identifier The appointment support system according to claim 1, further comprising appointment registration means for associating and storing in the storage device as appointment data. An appointment support device that enables business talks between exhibitors and exhibitors at an exhibition,
Exhibitor registration means for storing information on identifiers of products or services that can be provided input from the exhibitor terminal in association with exhibitor identifiers and storing them in a storage device as exhibitor data;
A visitor registration means for storing, in the storage device, the identifier information of the product or issue of interest input from the visitor terminal as the visitor data in association with the visitor identifier;
Matching means for reading out the exhibitor data and the visitor data from the storage device, extracting the visitors who can provide the product or service by the exhibitor, and storing them in the storage device as matching data. An appointment support device characterized by the above. Mail control means for reading the matching data from the storage device in response to a request from the exhibitor terminal, displaying the matching data on the exhibitor terminal, and sending an email to the visitor terminal in response to a request from the exhibitor terminal The appointment support apparatus according to claim 4, further comprising: In response to a request from the exhibitor terminal, when an appointment is made with the visitor during the exhibition, the exhibitor identifier, the date and time when the appointment was taken, and the visitor identifier The appointment support device according to claim 4, further comprising appointment registration means for associating and storing in the storage device as appointment data. An appointment support program that enables business negotiations between exhibitors and exhibitors,
Exhibitor registration means for storing information on identifiers of products or services that can be provided input from the exhibitor terminal in association with exhibitor identifiers and storing them in a storage device as exhibitor data;
A visitor registration means for storing, in the storage device, the identifier information of the product or issue of interest input from the visitor terminal as the visitor data in association with the visitor identifier;
A matching unit that reads out the exhibitor data and the visitor data from the storage device, extracts the visitors who can provide the product or service by the exhibitor, and stores them in the storage device as matching data. An appointment support program characterized by being executed. Mail control means for reading the matching data from the storage device in response to a request from the exhibitor terminal, displaying the matching data on the exhibitor terminal, and sending an email to the visitor terminal in response to a request from the exhibitor terminal The appointment support program according to claim 7, further causing the computer to execute. In response to a request from the exhibitor terminal, when an appointment is made with the visitor during the exhibition, the exhibitor identifier, the date and time when the appointment was taken, and the visitor identifier The appointment support program according to claim 7 or 8, further causing the computer to execute appointment registration means for associating and storing appointment data in the storage device.

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