JP2006195822A - Program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To achieve improvement in customer service by lessening baggage and reducing delivery cost. <P>SOLUTION: With a POS terminal 11 of airport facilities, a customer's airline ticket is read (step 461). According to delivery at arrival airport or home delivery shown by the customer's commodity reception instruction, a sales management server 14 of the own airport makes inquiries about a stock to an another airport sales management server 31 of an arrival destination or a business partner order entry management server 41 of a delivery source of the commodity, allots (step 473) a stock minimizing the sum of delivery cost from these respective bases and a commodity price, sums a commodity rate and a deliver charge to calculate an amount claimed (step 465), and prints it including information necessary for reception of home delivery on a receipt. The log of transaction is transmitted from the POS terminal 11 to the sales management server 14, and the delivery of the commodity is executed (steps 476 to 479). <P>COPYRIGHT: (C)2006,JPO&NCIPI

Description

  The present invention relates to a program and information processing technology, and in particular, sales in cooperation with other airports and business partners in airport commercial facilities, discount sales registration of stores in cooperation with passenger companies at airports, and purchase of products based on boarding pass information It relates to technology that is effective when applied to accurate and detailed analysis of information performance, product sales registration at duty-free shops at international airports, and customs application procedures at the time of purchase at airports.

  In recent years, a register installed in a merchandise store is computerized to form a so-called POS (Point of Sales) terminal, and this POS terminal can be connected to a central server device online to check the sales status of the merchandise. A POS system that can be grasped in real time from the server device side and that performs fine distribution management of merchandise is widely spread.

  By the way, at POS terminals installed at duty-free shops such as airports and other transportation facilities, the duty-free products sold to customers are registered, and after confirming the boarding pass of the customer, the flight flight number After entering the code, sending and receiving money, registering, issuing a receipt, and entering the passenger's name on this receipt. The receipts were kept in a warehouse for later tax processing.

  As described above, in the POS system at a duty-free shop at an airport, only a matter of requesting the customer to present a boarding pass at the time of product sales, visually confirming it, and inputting a flight number or the like is performed. In particular, the POS system and information read from the boarding pass were not linked or utilized.

  For this reason, for example, the customer has been forced to carry inconveniences such as transporting purchased products by himself or paying for delivery and delivery costs in consideration of his / her itinerary. Also, the tax exemption application document must be created by handwriting based on the receipt received from the POS terminal, which is inconvenient.

  On the other hand, in order to use sales data for purchase information analysis on the POS system operator side, it is necessary to separately input correction information of purchase record information when managing air ticket information. . Or the input cost became an obstacle and it was not utilized without inputting. In addition, in the system that links boarding and discount services for purchased products, only a discount amount is input based on the contents of the air ticket determined visually. Thus, there was no cooperation in other commercial facilities from the POS system.

In summary, the prior art has the following technical problems.
In other words, it is necessary for customers to (1) bring purchased goods (souvenirs) into the plane and carry them, (2) pay high courier charges from the boarding airport, and (3) apply to the designated tax exemption application form. There are technical problems such as handwriting, which takes time and is easy to make mistakes.

  On the other hand, on the operator side of the POS system, (4) complicated operations such as confirmation of boarding flight name, passenger name, and filling in the receipt, (5) it is necessary to secure a receipt storage space after filling in the passenger name, (6 ) Increase in cost of receipt roll paper due to output of passenger name entry receipt, (7) Occurrence of information registration error due to code input such as flight flight name information, (8) Sales due to increased customer response time due to passenger name entry, etc. Occurrence of opportunity loss (loss of customer's willingness to purchase immediately before departure time), (9) Missing or inaccurate purchase record data by boarding pass reading, (10) Promotion of sales through cooperation with other sales facilities There are technical issues such as that cannot be expected.

Regarding the duty-free product sales technology, for example, Patent Document 1 describes the results of searching for duty-free product information at the corresponding outbound and return airports based on the travel schedule information and duty-free product search conditions received from the passenger. A technique to be presented to a passenger is disclosed, but there is no mention of the above technical problems.
JP 2002-56261 A

An object of the present invention is to provide an information processing technique capable of realizing an improvement in customer service by reducing baggage and reducing delivery costs.
Another object of the present invention is to provide an information processing technique capable of realizing the efficiency of customs application procedures.

Another object of the present invention is to provide an information processing technique capable of shortening sales time and simplifying operations.
Another object of the present invention is to provide an information processing technique capable of realizing a reduction in receipt purchase cost and storage space.

Another object of the present invention is to provide an information processing technique capable of improving the accuracy of purchase record data by reading a boarding pass.
Another object of the present invention is to provide an information processing technique capable of realizing sales promotion by increasing sales speed.

  Another object of the present invention is to provide an information processing technique capable of realizing sales promotion in cooperation with other commercial facilities.

The first aspect of the present invention is a first step of receiving from the sales terminal the itinerary information read from the transportation use ticket of the customer who purchased the product and the desired receiving location of the product;
A second step of obtaining inventory information of the product based on the desired receiving location;
A third step of allocating the inventory of the product based on the desired receiving location so that the sum of the price of the product and the delivery cost is minimized;
Is provided for causing the information processing apparatus to execute the program.

A second aspect of the present invention is a program for controlling a sales terminal,
The ability to read itinerary information from the transportation ticket of the customer purchasing the product,
A function of transmitting the itinerary information and a place where the product is desired to be received to a sales management server;
A function for printing sales information on the product, at least one of the itinerary information and delivery information on the product on a receipt;
Is provided on the sales terminal.

  That is, more specifically, as an example, all flight flights at an airport are registered in a server system that manages a sales terminal (POS). When a change occurs on a flight, the corresponding information is automatically reflected from the server system to the POS.

In the flight information, the name of the passenger company, the flight, the departure date and destination, and the destination are registered as basic information. The weather and temperature of the day are registered as additional information as necessary.
Also, a discount rate is set in the server with the passenger company, flight flight, and destination as keys. This discount rate information is automatically reflected in the POS. In the POS, a reading device for reading a boarding pass (for example, with magnetic recording information) is attached. This reading device enables reading even if boarding pass information is recorded on a medium such as an IC tag.

  When a customer purchases a product at the airport, present the boarding pass (or air ticket), read the name and flight flight number recorded on the boarding pass from POS, and receive the name and flight flight number. Print. This data is edited as transaction journal data, transmitted from the POS to the server system, and stored in the server system. In the server system, if necessary, the electronic book consisting of the transaction journal data is processed to provide security so that it cannot be tampered with.

  Further, based on the flight information stored in the POS, the passenger company name, departure date / time, and destination are edited as journal data, transmitted from the POS to the server, and stored in the server. The server stores it as analysis information and creates a database so that the purchase results of products can be analyzed.

Also, according to the customer's specification, information on the departure airport delivery, arrival airport delivery, home delivery, and convenience store delivery is input from the POS.
Store inventory information of arrival airport stores or business partners (wholesale of goods) in the server of the own airport, search for this inventory information, and if applicable, allocate inventory at other airports and business partners and deliver goods Make a request. At that time, it is possible to calculate the delivery fee by POS.

  When a discount rate is set in the POS, if the boarding pass data matches the passenger company, flight flight, and destination information, the discount rate is discounted with respect to the purchase amount. About discounting, you may add a customer's point instead of cash. Service products may be provided.

  Also, since the destination country and destination airport are known from the boarding pass, an application form at customs is automatically created from the transaction journal data based on that information.

  According to the present invention, it is possible to improve customer service by reducing baggage and reducing delivery costs. In addition, the customs application procedure can be made more efficient. In addition, sales time can be shortened and operations can be simplified. In addition, receipt purchase costs and storage space can be reduced. In addition, the accuracy of purchase record data can be improved by reading the boarding pass. In addition, sales promotion can be realized by speeding up sales. In addition, sales promotion can be realized in cooperation with other commercial facilities.

Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings.
FIG. 1 is a flowchart showing an example of the operation of an information processing system including a sales terminal and a sales management server according to an embodiment of the present invention. FIG. 2 is a sequence diagram of the information processing system of the present embodiment. 3 is a block diagram illustrating an example of the configuration of the information processing system according to the present embodiment, FIG. 4 is a block diagram illustrating an example of the configuration of the sales management server that configures the information processing system according to the present embodiment, and FIG. FIG. 6 is a block diagram showing an example of the configuration of a POS terminal constituting the information processing system of the present embodiment, and FIG. 6 is a conceptual diagram showing an example of the format of an airline ticket handled by the information processing system of the present embodiment. 7 and FIG. 8 are conceptual diagrams showing an example of the configuration of the database possessed by the sales management server of the present embodiment, and FIG. 9 shows an example of the configuration of the database possessed by the other airport sales management server. Conceptual diagram, FIG. 10 is a conceptual diagram showing an example of the configuration of the database held by the customer order management server at the customer facility, and FIG. 11 is a conceptual diagram showing an example of the layout of a receipt handled by the POS terminal of this embodiment. It is.

  As illustrated in FIG. 3, the information processing system according to the present embodiment has a POS terminal 11 and a service counter 12 installed in an airport facility 10, and a sales in which the POS terminal 11 is connected via an in-house network 20. A management server 14 and a business terminal 13 are included.

  Furthermore, the in-house network 20 is connected to a wide area network 23 via a firewall 21 and an external connection router 22, and the wide area network 23 includes an other airport sales management server 31 of another airport commercial facility 30 and a wholesaler of goods. The customer order management server 41 of the customer facility 40 is connected.

  As a result, the POS terminal 11, the sales management server 14, and the business terminal 13 can exchange information with each other via the in-house network 20, and other airports via the firewall 21, the external connection router 22, and the wide area network 23. Information can be exchanged between the sales management server 31 and the customer order management server 41.

  As illustrated in FIG. 4, the sales management server 14 according to the present embodiment is configured by a computer including a CPU (Central Processing Unit) 14 a, a main memory 14 b, a communication interface 14 c, a bus 14 d, a database 15, and the like. ing.

  The CPU 14a executes a program such as the sales management program 16 stored in the main memory 14b, thereby realizing information processing as exemplified in FIGS. 1 and 2 described later. The communication interface 14 c is connected to the internal network 20 and controls information communication between the sales management server 14 and the outside via the internal network 20.

The bus 14d is an information transmission path that connects each component of the sales management server 14 of the present embodiment.
The database 15 is a database in which information handled by the sales management program 16 is stored. The product master 51, the inventory master 52, the other airport handling product master 53, the handling product master 54 by business partner, the home delivery fee master 55, and the home delivery request file. 56 and other airport request file 57, and the like.

  As illustrated in FIG. 7, the product master 51 is a database for managing products sold at the POS terminal 11, and each product code 51a has a classification code 51b, a product name 51c, and a standard price 51d. , And information of the product master 51 are stored.

  The inventory master 52 manages the inventory of products sold at the airport facility 10 where the POS terminal 11 is installed. For each product code 52a, a classification code 52b, a product name 52c, a purchase price 52d, Information on the inventory amount 52e, the reserveable inventory quantity 52f, and the inventory quantity 52g is stored.

  The other airport handling merchandise master 53 is a database for managing the merchandise handled in another airport commercial facility 30 different from the airport facility 10 where the POS terminal 11 is installed. The merchandise code 53a, the classification code 53b, the merchandise name 53c, And information on the name of another airport 53d where the product is located.

  The merchandise handling product master 54 is a database for managing merchandise handled in the customer order management server 41 of the merchant facility 40 that is a wholesaler (supplier) of merchandise, and includes a merchandise code 54a, a classification code 54b, and a merchandise name. 54c, and information such as the customer name 54d of the location of the product.

  The delivery fee master 55 is used for calculating a fee required for delivery of goods, and stores information such as a base name 55a, a delivery destination area 55b, a size 55c, a distance 55d, a movement fee 55e, and a delivery fee 55f. Has been.

  As illustrated in FIG. 8, the other airport request file 57 is a file that is generated when the product sold at the POS terminal 11 is arranged so that it can be received at the destination airport. Sales time, person in charge, airline name, flight number, destination, passenger number, delivery number, postal code, telephone number, address, name, delivery instruction date, delivery number, product code, classification code, product name, price, Information such as the number, status, etc. is stored. As the status, instructed and delivered information is set.

  The delivery request file 56 is a file for recording arrangement information for the delivery of products for sale. The customer name, sales date, sales time, person in charge, airline name, flight name, destination, passenger number, delivery number, mail Information on number, telephone number, address, name, delivery instruction date, delivery number, product code, classification code, product name, price, number, status is stored. The status records the delivery status of each item such as instructed, waiting for delivery, being delivered, and delivered.

  The transaction log 65 is information in which the transaction progress of each product is recorded, is generated by the POS terminal 11, is sent to the sales management server 14, and is stored. The transaction log 65 includes a transaction header, sales date, sales time, transaction number, person in charge, airline name, flight name, destination, passenger number, transaction details, product code, classification code, product name, price, number Information such as delivery number, home delivery number, transaction footer, billing amount, cash payment amount, other payment amount, etc. is recorded.

  Although not particularly shown, the sales management server 14 stores an electronic book database for storing the transaction log 65 in addition to the above-described masters and files, and further storing the transaction log 65. A purchasing information analysis database is provided for information analysis such as data mining.

  On the other hand, as illustrated in FIG. 9, the other airport sales management server 31 includes an inventory master 61 for managing the inventory status of products in the other airport commercial facility 30 where the other airport sales management server 31 exists, The other airport order file 62 for recording the commodity requested to be shipped from the POS terminal 11 at the other airport is stored.

  The stock master 61 stores information on a product code 61a, a classification code 61b, a product name 61c, a purchase price 61d, a stock price 61e, an available stock quantity 61f, and a stock quantity 61g.

  The other airport order file 62 includes the partner airport name, order date, order time, order number, person in charge, airline name, flight name, destination, passenger number, product code, classification code, product name, price, quantity, Information such as delivery number, status, etc. is stored. The status is set to information that has been received and delivered.

Further, as illustrated in FIG. 10, the stock order 63 and the order file 64 are stored in the business order management server 41 of the business facility 40.
The stock master 63 stores information on a product code 63a, a classification code 63b, a product name 63c, a purchase price 63d, a stock amount 63e, a reserveable stock quantity 63f, and a stock quantity 63g.

  The order file 64 includes a supplier store name, order date, order time, order number, person in charge, airline name, flight number, destination, passenger number, postal code, telephone number, address, name, delivery instruction date, Stores information such as home delivery number, product code, classification code, product name, price, quantity, and status. Information such as “instructed”, “waiting for delivery”, “during delivery”, “delivery completed”, etc. is set in the status.

  As illustrated in FIG. 5, the POS terminal 11 of the present embodiment includes an MPU (microprocessor) 11a, a main memory 11b, a display 11c, a keyboard 11d, a communication interface 11e, a printer 11f, and a ticket reader 11g. Consists of a computer.

The MPU 11a executes the POS control program 17 stored in the main memory 11b, thereby realizing the control operation of the POS terminal 11 illustrated in FIGS. 1 and 2 described later.
The display 11c and the keyboard 11d are used for displaying information and inputting information to the operator and customer of the POS terminal 11. The communication interface 11 e is used for external information communication via the in-house network 20.

The printer 11f is used for printing information on a receipt 70 and an airline ticket 80 which will be described later.
The ticket reader 11g has a function of reading information from a magnetic medium or IC tag provided in the airline ticket 80. A writing function to a magnetic medium or an IC tag is also provided as necessary.

The air ticket handled by the POS terminal 11 according to the present embodiment has a format as illustrated in FIG. 6 as an example.
That is, the air ticket 80 includes a main ticket portion 81 and a boarding ticket 82, and the boarding ticket 82 can be separated at the perforation 83.

Information such as an airline name 81a, a flight number 81b, a destination 81c, a passenger number 81d, a name 81e, an age 81f, and a telephone number 81g is described on the ticket section 81 side.
The boarding pass 82 records information such as an airline name 82a, a flight number 82b, a seat number 82c, a delivery number 82d, and a member number 82e.

  The information described in the main ticket portion 81 and the boarding pass 82 is recorded, for example, in a magnetic stripe portion (not shown) provided on the back side of the airline ticket 80 and read by the ticket reader 11g of the POS terminal 11. These pieces of information may be recorded on an IC tag embedded in a part of the air ticket 80.

FIG. 11 is a conceptual diagram showing an example of the layout of the receipt 70 output from the POS terminal 11 of the present embodiment.
The receipt 70 according to the present embodiment is printed with a serial number 70a, a customer name 71, a flight number 72, a sales date 73, an AGT number 74, and a salesperson number 75.

The customer name 71 and the flight number 72 are automatically printed using data read from the customer's airline ticket 80 at the POS terminal 11.
The receipt 70 can also be used as an application document for duty-free goods at customs.

Hereinafter, an example of the operation of the present embodiment will be described with reference to FIGS.
First, as advance preparation, all flight flight information at the airport is registered in the sales management server 14 that manages the POS terminal 11 (step 101). In this case, the flight flight information includes, for example, information such as a passenger company name, flight flight, departure date and destination, and destination. Then, the flight management information is transmitted from the sales management server 14 to the POS terminal 11 (step 102).

  The sales management server 14 registers a discount rate with the passenger company, flight flight, and destination as keys (step 103). Then, the discount information is transmitted from the sales management server 14 to the POS terminal 11 (step 104).

After such a preparation process, the actual product sales process by the POS terminal 11 in the commercial facility 30 at another airport is performed as follows.
That is, the product purchased by the customer at the POS terminal 11 is registered (step 201). The total amount of purchased products is calculated by the POS terminal 11 (step 202).

Further, the air ticket 80 is presented by the customer and read by the ticket reader 11g of the POS terminal 11 (step 203).
Then, the flight flight name 81b and name 81e are read from the airline ticket 80, and are printed and edited (step 204).

  Discount information is searched using the airline name 81a, flight name 81b, destination 81c, etc. read from the airline ticket 80 as keys, and if there is matching data, the discount is calculated for the total amount (step 205).

The purchase amount is received from the customer and registered as a deposit amount in the POS terminal 11 (step 206).
The transaction is printed on the receipt 70 by the printer 11f of the POS terminal 11 (step 207).

The data printed on the receipt 70 is converted into a transaction electronic journal and transmitted to the sales management server 14 (step 208).
The sales management server 14 stores the transaction electronic journal in the electronic book database (step 209).

  The sales management server 14 searches for flight flight information, edits the collated data and the transaction electronic journal into the transaction log 65 (step 210), and stores the transaction log 65 in the information analysis database (step 211).

In the store office, the business terminal 13 is used to search and answer the electronic book data of the sales management server 14 in response to the inquiry of the customer, the tax office, and the customs office (step 301).
Further, the purchase information analysis database of the sales management server 14 is searched as necessary to derive information that leads to sales promotion (step 302).

Note that steps 301 and 302 are omitted in FIGS. 1 and 2.
Next, an example will be described below in which goods sold at the POS terminal 11 at the departure place are received at another airport at the arrival place and delivered by home delivery.

First, basic data of a customer's address, name, telephone number, and zip code using the membership number as a key is registered in the membership master of the sales management server 14 (step 401).
Further, all flight information is registered in the sales management server 14 (step 402).

  In this flight flight information, a passenger company name, flight flight, departure date and time, destination, arrival time, etc. are registered. In this flight flight information, the day's climate, temperature, etc. may be registered as additional information.

  In the sales management server 14, a passenger company (airline company name 81a), a flight (flight name 81b), a discount rate using the destination (destination 81c) as keys, and a delivery fee master 55 are registered (step 403). . As described above, the home delivery fee master 55 includes a home delivery fee 55f according to the number and size (size 55c) according to the purchase price of the product, a fare from the airport (home delivery fee 55f), and a transfer fee between airports. (Moving fee 55e) is set, and the delivery fare purchased by the customer can be calculated.

In the service counter 12 of the airport facility 10, when the customer who purchases the air ticket 80 is a member, the member number 82e is recorded in the air ticket 80 / boarding pass (step 404).
When checking the baggage at the service counter 12 of the airport facility 10, when the customer requests delivery of the baggage to the home, the customer number is registered on the name tag of the baggage and the boarding pass 82 The delivery number 82d is recorded together with the baggage check number (step 405).

  When the customer purchases a product at the airport facility 10, he / she presents the air ticket 80, reads the name 81 e and the flight name 81 b recorded on the air ticket 80 at the POS terminal 11, and reads the customer name 71, the flight The number 72 is printed on the receipt 70 (step 406).

  If it is specified that the product is received from the customer at the destination, the destination is input at the POS terminal 11 (step 407). In addition, when it is designated that the item is received at home, the home delivery is input (step 407A).

  The sales management server 14 allocates the goods designated for receipt at the arrival destination by referring to the inventory at the airport sales management server 31 at the destination airport (the other airport commercial facility 30) (step 408).

In this case, if there is a shortage of the inventory at the destination airport, it is airlifted together with the customer from the departure airport at the boarding machine (step 408A).
The product (passenger number 81d or member number 82e) identifying the individual customer of the airline ticket 80 is included in the product for which the inventory at the destination airport is reserved or the product which is air-lifted from the airport at the departure place due to insufficient inventory. It is pasted.

The customer who arrives at the arrival airport receives the merchandise by presenting the boarding pass 82 to the POS terminal 11 or the service counter at the merchandise exchange (step 409).
Further, the POS terminal 11 of the destination store reads the boarding pass 82 and notifies the sales management server 14 at the requesting airport that the delivery of the product has been completed (step 409A).

  When the product is designated as home delivery, from a customer near the customer's home (product distributor (customer facility 40)), airport sales management server 31 at the destination airport, and sales management server 14 at the own store The inventory is inquired, and the inventory with the lowest fare in this order is allocated (step 410).

  The allocated inventory is delivered to the customer's home from the allocated location, the boarding pass 82 is presented from the customer, and the delivery completion notification is requested from the information terminal of the courier to the sales management server 14 at the airport. Notification is made and the delivery of the product is completed (step 411). In the case of home delivery, the shipping fee is discounted from the purchase amount by the home delivery fee master 55.

In addition, a shipping fee discount service is also applied when an arrangement is made to deliver goods together with baggage at the boarding procedure place (service counter 12) (step 411).
At the sales floor of the airport facility 10, when the customer makes a purchase, the purchase amount is stored as the transaction log 65 in the sales management server 14 for each purchase, so the POS terminal 11 reads the air ticket 80. At this point, the purchase management record so far can be inquired of the sales management server 14. Then, together with the purchase amount of the new product at that time, the discount is made if it is equal to or greater than the reference amount (step 413). The reference amount is set so that the discount rate increases step by step.

  Referring to the flowchart of FIG. 1, the POS terminal 11 and the sales management server 14 in the case of making an inventory inquiry from the POS terminal 11 to another commercial facility (such as the above-described step 410) according to the receiving location of the product. The cooperative operation of the other airport sales management server 31, the supplier order management server 41, etc. will be described in more detail.

  In FIG. 1, steps 461 to 468 on the left end side are operations of the POS terminal 11, steps 471 to 479 in the center are operations of the sales management server 14, and steps 481 to 486 on the right end are other airport sales management servers 31 or transactions. This is the operation of the pre-order management server 41.

First, the POS terminal 11 reads the customer's airline ticket 80 (step 461) and registers the purchased product at the POS terminal 11 (step 462).
If the customer's request for product delivery is delivery to the destination airport, the sales management server 14 is inquired about inventory (step 463).

  In response to this, the sales management server 14 searches for the corresponding product in the airport handling product master 53 other than the arriving airport (step 471). Step 472).

  Receiving this, the other airport sales management server 31 searches the inventory master 61 (step 481), and if there is a stock, the product is considered to have received an order and is allocated (subtracted) (step 482). ).

  In the POS terminal 11, when there is a delivery request for a product from a customer, the sales management server 14 is requested to carry out inventory survey (step 464), and the sales management server 14 that receives this requests the other airport sales management server 31. Then, the customer order management server 41 is inquired about the stock (step 473), and the other airport sales management server 31 and the customer order management server 41 investigate the presence of stock and respond (steps 483 and 484).

  Based on the response result and the home delivery fee master 55, the sales management server 14 determines the inventory allocation with the lowest sum of the product price and the delivery fee (steps 474 and 475), and responds to the POS terminal 11. To do.

The POS terminal 11 determines the invoiced amount by adding the product price and the delivery fee (step 465), and prints it on the receipt 70 (step 466).
The print result information is transmitted to the sales management server 14 as a transaction log 65 (step 467), and the transaction is completed (step 468).

  The sales management server 14 updates the stock master 52, the other-airport handling product master 53, and the per-business-handling product master 54 according to the contents of the transaction log 65 (stock allocation destination, etc.) (step 476). In the case of delivery, a delivery instruction is transmitted to the other airport sales management server 31 (step 477).

Receiving this, the other airport sales management server 31 issues sales, allocates inventory, and gives a delivery instruction to the subordinate warehouse (step 485).
Further, in the case of home delivery from the business partner facility 40, a home delivery instruction is transmitted to the other airport sales management server 31 and the business partner order management server 41 to the business partner order management server 41 (step 478).

In response to this, the other airport sales management server 31 or the customer order management server 41 issues sales, allocates the inventory, and gives a delivery instruction to the subordinate warehouse (step 486).
Further, if there is no other inventory and the delivery is from the own airport, the sales management server 14 gives a delivery instruction to the subordinate warehouse (step 479).

  Next, a description will be given of a case where an application form for customs at the destination is created by reading the information of the air ticket 80 at the POS terminal 11. In this case, although not particularly shown, the POS terminal 11 is provided with a database storing a customs application format for each country and a database storing official languages for each country.

When a product is purchased at the POS terminal 11, the airline ticket 80 is read (step 501).
Since the flight name 81b or destination 81c information is held in the air ticket 80, the arrival country is discriminated using these information as a key (step 502).

The format of the customs application form of the arrival country is searched from the database provided in the POS terminal 11 (step 503).
The official language (English, German, French, Chinese, Japanese, etc) of the arrival country is searched from the database provided in the POS terminal 11 (step 504).

The customs application target product in the arrival country is searched and the purchased product is matched (step 505).
An application form is printed based on the search result in step 505 and the information obtained in steps 503 and 504 (step 506).

When purchased at a plurality of stores, the names are always collected at the sales management server 14 and the final application form is printed at the POS terminal 11 (step 507).
As described above, in the present embodiment, the receipt 70 is issued using the information read from the airline ticket 80 in the POS terminal 11 and the purchase amount is discounted. Promotion of sales can be realized.

  Further, since the transaction data is stored in the sales management server 14 as the electronic book data and the transaction log 65, it is not necessary to store a copy of the receipt 70 separately. Can be reduced.

  Further, by accessing information such as the electronic book data and transaction log 65 stored in the sales management server 14 from the business terminal 13, it is possible to improve customer satisfaction by speeding up the response of inquiries from customers.

  Similarly, by accessing information such as the electronic book data and transaction log 65 stored in the sales management server 14 from the business terminal 13, costs associated with speeding up inquiries from tax documents, customs, etc. (personnel costs, etc.) ) Reduction.

  Furthermore, by accessing information such as electronic book data and transaction log 65 stored in the sales management server 14 from the business terminal 13, sales promotion by reducing inventory loss and chance loss by information analysis is promoted. realizable.

  Further, when accepting purchase of a product at the POS terminal 11 at the departure place, the customer sales order management server 31 at the other airport commercial facility 30 at the destination and the customer order management server at the customer facility 40 from which the product is delivered. Inquiry on the availability of inventory in 41 and allocate the inventory so that the sum of the product price and delivery cost is minimized, thereby promoting sales promotion by reducing sales loss and opportunity loss in cooperation with other commercial facilities. realizable.

Further, the customer does not have to carry the product purchased at the POS terminal 11, and can travel comfortably. As a result, the sales amount can be increased by improving customer service.
In addition, application documents necessary for tax exemption applications at customs are printed on the POS terminal 11 including the customer name and flight number, and handed over to the customer. Can achieve clear customs clearance.

Needless to say, the present invention is not limited to the configuration exemplified in the above-described embodiment, and various modifications can be made without departing from the spirit of the present invention.
For example, the transportation use ticket is not limited to an air ticket, and can be widely applied to POS use of various transportation use tickets.

(Appendix 1)
A first step of receiving from the sales terminal the itinerary information read from the transportation use ticket of the customer who purchased the product and the desired location for receiving the product;
A second step of obtaining inventory information of the product based on the desired receiving location;
A third step of allocating the inventory of the product based on the desired receiving location so that the sum of the price of the product and the delivery cost is minimized;
A program characterized by causing an information processing apparatus to execute.

(Appendix 2)
In the program described in Appendix 1,
The transportation use ticket is an air ticket, and the itinerary information includes an aircraft flight number, departure place, arrival place, arrival time, passenger number read from the air ticket at the sales terminal. Program.

(Appendix 3)
In the program described in Appendix 1,
In the second step,
If the desired location is the departure location, refer to the store inventory of the departure location,
A program characterized by referring to the departure place and the stock of the store at the arrival place when the desired receiving place is an arrival place.

(Appendix 4)
In the program described in Appendix 1,
In the second step, when the desired receiving location is the home or convenience store of the customer, the inventory of the wholesale source of the product is also referred to in addition to the inventory of the store at the departure location and the arrival location. Program.

(Appendix 5)
In the program described in Appendix 1,
A fourth step of collecting a transaction log including the itinerary information as a sale result of the product from the sales terminal;
A program further comprising: a fifth step of generating information for creating a tax exemption application document by collating with each customer from the transaction log and transmitting the information to the sales terminal.

(Appendix 6)
A program for controlling a sales terminal comprising a computer,
The ability to read itinerary information from the transportation ticket of the customer purchasing the product,
A function of transmitting the itinerary information and a place where the product is desired to be received to a sales management server;
A function for printing sales information on the product, at least one of the itinerary information and delivery information on the product on a receipt;
Is implemented on the sales terminal.

(Appendix 7)
In the program described in Appendix 6,
A transportation use ticket is an air ticket, and the itinerary information includes a flight number, departure place, arrival place, arrival time, and passenger number of an aircraft.

(Appendix 8)
In the program described in Appendix 6,
A program for causing the sales terminal to further realize a function of printing a delivery number or a delivery number for receiving the product on a part of the transportation use ticket.

(Appendix 9)
In the program described in Appendix 6,
A program for causing the sales terminal to further realize a function of transmitting the itinerary information, the sales information of the product, and the delivery information of the product to the sales management server.

(Appendix 10)
The program according to appendix 6, wherein the sales terminal further realizes a function of receiving and printing information for creating a tax exemption application document generated based on the itinerary information from the sales management server. Program to do.

(Appendix 11)
A first step of receiving customer itinerary information and a desired location for receiving the product from a product sales terminal;
A second step of acquiring inventory information of the product based on the desired receiving location;
A third step of allocating the inventory of the product based on the desired receiving location so that the sum of the price of the product and the delivery cost is minimized;
An information processing method comprising:

(Appendix 12)
In the information processing method according to attachment 11,
In the second step,
If the desired location is the departure location, refer to the store inventory of the departure location,
An information processing method comprising: referring to an inventory of a store at the departure place and the arrival place when the desired receiving place is an arrival place.

(Appendix 13)
In the information processing method according to attachment 11,
In the second step, when the desired receiving location is the home or convenience store of the customer, the inventory of the wholesale source of the product is also referred to in addition to the inventory of the store at the departure location and the arrival location. Information processing method.

(Appendix 14)
Reading the itinerary information from the transportation ticket of the customer purchasing the product,
Transmitting the itinerary information and the desired location for receiving the product to a sales management server;
Printing the product sales information and at least one of the itinerary information and the product delivery information on a receipt;
The sales terminal is controlled by the sales terminal.

(Appendix 15)
In the sales terminal control method according to attachment 14,
A method for controlling a sales terminal, wherein the transportation use ticket is an air ticket, and the itinerary information includes an aircraft flight number, departure place, arrival place, arrival time, passenger number.

(Appendix 16)
In the sales terminal control method according to attachment 14,
The method for controlling a sales terminal, wherein the sales terminal further discounts the price of the product based on the contents of the transportation use ticket.

(Appendix 17)
In the sales terminal control method according to attachment 14,
The sales terminal further prints a delivery number or a delivery number for receiving the product on a part of the transportation use ticket.

(Appendix 18)
In the sales terminal control method according to attachment 14,
The sales terminal further transmits the itinerary information, the sales information of the product, and the delivery information of the product to the sales management server.

(Appendix 19)
In the sales terminal control method according to attachment 14,
The sales terminal further receives and prints information for creating a tax exemption application document generated based on the itinerary information from the sales management server.

It is a flowchart which shows an example of an effect | action of the information processing system containing the sales terminal and sales management server which are one embodiment of this invention. It is a sequence diagram of the information processing system which is one embodiment of this invention. It is a block diagram which shows an example of a structure of the information processing system which is one embodiment of this invention. It is a block diagram which shows an example of a structure of the sales management server which comprises the information processing system which is one embodiment of this invention. It is a block diagram which shows an example of a structure of the POS terminal which comprises the information processing system which is one embodiment of this invention. It is a conceptual diagram which shows an example of the format of the airline ticket which the information processing system which is one embodiment of this invention handles. It is a conceptual diagram which shows an example of the structure of the database which the sales management server which is one embodiment of this invention has. It is a conceptual diagram which shows an example of the structure of the database which the sales management server which is one embodiment of this invention has. It is a conceptual diagram which shows an example of a structure of the database which another airport sales management server has. It is a conceptual diagram which shows an example of a structure of the database which the customer order management server of a supplier facility has. It is a conceptual diagram which shows an example of the layout of the receipt output from the POS terminal which is one embodiment of this invention.

Explanation of symbols

10 Airport facilities 11 POS terminal 11a MPU
11b Main memory 11c Display 11d Keyboard 11e Communication interface 11f Printer 11g Ticket reader 12 Service counter 13 Business terminal 14 Sales management server 14a CPU
14b Main memory 14c Communication interface 14d Bus 15 Database 16 Sales management program 17 POS control program 20 Internal network 21 Firewall 22 External connection router 23 Wide area network 30 Other airport commercial facility 31 Other airport sales management server 40 Customer facility 41 Customer order management Server 51 Commodity master 51a Commodity code 51b Classification code 51c Commodity name 51d Standard price 52 Inventory master 52a Commodity code 52b Classification code 52c Commodity name 52d Purchase price 52e Inventory amount 52f Available inventory 52g Inventory 53 Other airport handling commodity master 53a Product code 53b Classification code 53c Product name 53d Other airport name 54 Handling product master 54a by business partner Product code 54b Classification code 54c Product name 54d Business name 55 Delivery fee 55a Base name 55b Delivery destination area 55c Size 55d Distance 55e Travel fee 55f Delivery fee 56 Delivery request file 57 Other airport request file 61 Inventory master 61a Product code 61b Classification code 61c Product name 61d Purchase price 61e Stock price 61f Available stock 61f Number 61g Stock Number 62 Other Airport Order File 63 Stock Master 63a Product Code 63b Classification Code 63c Product Name 63d Purchase Price 63e Stock Price 63f Available Stock 63g Stock Number 64 Order File 65 Transaction Log 70 Receipt 71 Customer Name 72 Flight Number 73 Sales date 74 AGT number 75 Salesperson number 80 Air ticket 81 Main ticket part 81a Airline name 81b Flight flight name 81b Flight number 81c Destination 81d Passenger number 81e Name 81f Age 81g Telephone number 82 Boarding pass 82a Airline Company name 82b Flight number 82c Seat number 82d Delivery number 82e Member number 83 Perforation

Claims (5)

A first step of receiving from the sales terminal the itinerary information read from the transportation use ticket of the customer who purchased the product and the desired location for receiving the product;
A second step of obtaining inventory information of the product based on the desired receiving location;
A third step of allocating the inventory of the product based on the desired receiving location so that the sum of the price of the product and the delivery cost is minimized;
A program characterized by causing an information processing apparatus to execute. The program according to claim 1,
In the second step,
If the desired location is the departure location, refer to the store inventory of the departure location,
A program characterized by referring to the departure place and the stock of the store at the arrival place when the desired receiving place is an arrival place. The program according to claim 1,
In the second step, when the desired receiving location is the home or convenience store of the customer, the inventory of the wholesale source of the product is also referred to in addition to the inventory of the store at the departure location and the arrival location. Program. A program for controlling a sales terminal comprising a computer,
The ability to read itinerary information from the transportation ticket of the customer purchasing the product,
A function of transmitting the itinerary information and a place where the product is desired to be received to a sales management server;
A function for printing sales information on the product, at least one of the itinerary information and delivery information on the product on a receipt;
Is implemented on the sales terminal. The program according to claim 4, wherein
A program for causing the sales terminal to further realize a function of transmitting the itinerary information, the sales information of the product, and the delivery information of the product to the sales management server.