JP2006172278A - Workflow system, its workflow management server and method for managing workflow - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a workflow system which makes more diversified analysis possible and to further provide its workflow management server and a method for managing workflow. <P>SOLUTION: The system which processes the workflow using a computer and manages its processing state has a workflow management server 100 which operates/manages processing of the workflow, a client terminal 180 which processes the workflow in cooperation with the workflow management server to execute a business program and a business program server 170. The workflow management server has a history data collection part 130 which acquires/records history information regarding the processing of workflow, acquires/records business history 154 which is history information regarding the business program to be executed together with workflow history 153 which is history information regarding processing in the workflow management means and analyzes the history by a data analysis part 140. <P>COPYRIGHT: (C)2006,JPO&NCIPI

Description

  The present invention relates to a workflow system for linking with a business system, and more particularly to a workflow management server and a workflow management method therefor in addition to a system for collecting and utilizing an operation history in such a workflow system. .

  Conventionally, a workflow system is already known as a system that supports improvement of business efficiency. In such a workflow system in the prior art, a series of business operations utilizes the fact that they can be separated into “business process” and “business process”. It is a system that manages the progress of business by proceeding with individual business processing according to this. According to such a system, the business flow and the individual business processes are separated from each other. It is possible to construct a flexible system that can cope with only a partial change of the system such as a change.

  By the way, such a workflow system has a function for collecting history data regarding the operation of the workflow system in accordance with the set conditions. As the history data, for example, the name of the business process, the person in charge, the operation type (start, completion, omission, etc.) for the process, the date, etc. are collected. As described above, in the workflow system according to the conventional technique, it is possible to grasp the trend and problems of a series of operations by analyzing the collected history data, and thereby improve the system.

In addition, according to the following Patent Document 1 as a conventional technique related to the collection and analysis of history data in such a workflow system, data relating to the operation history of the workflow system is analyzed from various points to investigate problems in business. There are already known things aimed at.
JP 2002-140480 A

  In the above prior art, historical data related to the operation of the workflow system is collected and analyzed. However, in this prior art, a job that is the entire work flow and a task that is an individual work in the job are included. Classification, and what kind of task and what task is processed and advanced in the job is called processing status. As an example, specifically, “job processing time” or “task processing time” ”And perform business analysis, and acquire data related to the operation history of the workflow server.

  In the above prior art, in order to enable more multifaceted analysis, the analysis target data is used as analysis data related to the workflow operation history, for example, the task processing status in each job is analyzed. Data such as acquisition period, data attribute, login information, history data storage destination, mail transmission destination is acquired and stored.

  However, in the above prior art, the information collected by the system is data related to the operation history in the workflow server, that is, various processing statuses in tasks that are individual operations in the job. Therefore, it is possible to grasp the flow of work in the workflow from multiple perspectives, but for business programs that perform business processing in cooperation with the workflow in individual work within each job, collection and analysis of historical data related to its operation No consideration was given to.

  That is, for example, in the business process executed in a certain job constituting the workflow, if the processing time by the business program for a specific product is long and causes a problem, the above-mentioned conventional technology grasps this. I can't. For this reason, there is a problem in that it is not possible to grasp the problem on the system caused by the data possessed only by the business system but not in the workflow system even by collecting and analyzing the history data.

  Therefore, the present invention has been made in view of the above-described problems in the prior art, and the purpose of the present invention is to add to the workflow system in addition to the history data of the workflow system in a workflow system linked with the business system. It is also possible to collect the historical data of business systems that operate in cooperation, and to analyze the collected workflow system operation data and business system history data in combination. It is to provide a workflow system that makes it possible to analyze the system more optimally and use it for system operation, and to provide a workflow management server and a workflow management method thereof.

  In order to achieve the above object, according to the present invention, first, a workflow is processed using a computer and the processing status thereof is managed, and a workflow for operating and managing the processing of the workflow Management means, means for executing a business program for processing the workflow in cooperation with the workflow management means, and history information acquisition recording means for acquiring and recording history information relating to the processing of the workflow. The history information acquisition / recording means also acquires a work history that is history information related to a business program executed by the means for executing the business program together with a workflow history that is history information related to processing in the workflow management means. Provided by workflow system It is.

  In the present invention, in the workflow system described above, means for analyzing by a predetermined method based on the workflow history and the history information acquired and recorded by the history information acquisition recording means It is preferable to provide.

  In addition, according to the present invention, in order to achieve the above-described object, a workflow management server connected to a business program server that executes business processing in a workflow via a network and manages the processing status of the workflow in the business program server Means for operating workflow business processing in the business program server, means for acquiring and recording information relating to history, and information relating to history acquired and recorded by the history information acquisition recording means The history information acquisition and recording means has a work history related to a work program executed by the work program server in accordance with the operation means together with a workflow history in the operation means. Acquire and record, so that the analysis means Ri, workflow management server to analyze by combining information of the workflow history and business history is provided.

  In the present invention, in the workflow management server described above, it is preferable that the analysis unit is programmable with respect to an analysis target and / or analysis content.

  Furthermore, according to the present invention, there is provided a workflow management method for managing the processing status of a workflow in the business program server connected to a business program server for processing the workflow via a network, in order to achieve the above object. , Operating a workflow business process in the business program server, obtaining workflow history information related to the workflow process, and operating history related to the business program executed in the business program server when operating the workflow process Thus, a workflow management method for combining and analyzing the information of the workflow history and the business history is provided.

  That is, in the present invention, in a workflow system that cooperates with a business system, a function of collecting history data by connecting to the business system, and a function of holding and analyzing a combination of history data of the workflow system and history data of the business system Is provided. In addition, in order to achieve the above-mentioned other objects, a function for holding the analysis result and using it for the operation of the workflow system is provided.

  According to the present invention described above, by having a function of collecting a history related to business processing together with a history of a workflow system that manages the flow of business, a business manager depends on business data in a series of business. Even when a problem occurs, it is possible to obtain an excellent effect that the cause can be grasped by analyzing the collected history data.

  In addition, according to the present invention, the workflow system has a function of analyzing the workflow system history and the history of business processing together and using the result, so that it is more appropriate based on the past business experience. The workflow system that can perform various operations can be provided.

[Example 1]

  First, FIG. 1 attached shows a system configuration of a workflow system according to an embodiment of the present invention. Basically, in the figure, a workflow management server 100, a business program server 170 connected to a network 160, The client terminal 180 is configured.

  Next, as apparent from the drawing, the workflow management server 100 includes, for example, a CPU 101, a display 102, a keyboard 103, a network interface 104, a bus 105, a main storage device 110, a secondary storage device 150, and the like. The main storage device 110 proceeds with processing according to the defined business process and manages the progress, the workflow operation unit 120, the history data collection unit 130 that collects data related to history, and the collected data. A data analysis unit 140 for analysis and an operating system 111 are included. Further, the secondary storage device 150 constituting the workflow management server has so-called history data 151 collected by the history data collection unit 130 and a result of analysis of the history data 151 by the data analysis unit 140. The analysis result 152 is recorded.

  On the other hand, the business program server 170 constituting the workflow system is a server for performing business processing defined in the business process stored in the main storage device 110 of the workflow management server 100, and inside thereof, A plurality of business programs 171 and so-called business data 172 which is data used by each business program 171 in its processing.

  Further, the client terminal 180 constituting the workflow system is a terminal for operating the business program 171 stored in the business program server 170 (usually, a plurality is provided). have. In this embodiment, the workflow management server 100 and the business program server 170 configuring the workflow system are individually configured and connected to the network 160. However, the present invention has such a configuration. For example, the functions of the workflow management server 100 and the business program server 170 may be assigned to a single server connected to the network 160 instead.

  Next, FIG. 2 shows the workflow management server 100 taken out from the overall configuration of the workflow system shown in FIG. 1, and particularly shows a part of the configuration related to the present invention in detail. It is. That is, the history data 151 constituting the secondary storage device 150 includes a work history 154 that is a history of the work program 171 in addition to a work history 153 that is a work history in the work flow operation unit 120. Has been. In addition to the workflow history collection definition 131 defined for the collection of the workflow history 153, the history data collection unit 130 further includes a business history collection definition 132 defined for the collection of the business history 154.

  Next, FIG. 3 shows an example of the workflow history collection definition 131 shown in FIG. This workflow history collection definition 131 indicates whether to collect the workflow history 153 (collect data in the workflow history 153) for each type of operation for the business process managed by the workflow operation unit 120 or not. To define. In this example, “assignment” 301, “start” 302, “suspend” 303, “resume” 304, “complete” 305, “omit” 306, etc. are defined for each type of operation for business processing. When the workflow history 153 is collected, “1” is described, and when not collected, “0” is described.

  FIG. 4 shows an example of the business history collection definition 132 shown in FIG. In this example, when the business data 172 (see FIG. 1 above) exists in the database, the business history collection definition 132 includes connection information 401 to the database such as UPG_DB1 and association information 402, for example. And collected in the business history 154. In this association information 402, for example, the business history item name is on the left side of the business data 172, such as business data 1 = TABLE1 / COLUMN1, business data 2 = TABLE2 / COLUMN2, business data 3 = TABLE3 / COLUMN3. Describe existing table / column names on the right side. If the business data 172 exists in the database, the business history collection definition 132 will be described in another format, though not described in detail here.

  In FIG. 5 attached, the workflow management server 100 of the workflow system whose configuration has been described above is processed according to the business process defined by the workflow operation unit 120, and the progress is managed. Regarding the business (workflow), the data collected in the work history 154 in addition to the data collected in the work flow history 153 will be described. As is clear from the figure, in a series of work (workflow), each work (for example, work 1 to work 3) constituting the work content is executed by the workflow operation unit 120. So-called workflow histories such as “assignment”, “start” and “interruption” are collected.

  And in each operation | work which comprises work, what is called a business program which is a program required in order to perform the said work is performed, respectively. The execution history of the business program is the business history described above, and the history content is collected as business data (for example, business data 1 to business data 3). In addition, when the business program executed in each work is terminated, a history of “completion” of each work is collected, and the workflow management server 100 executes the next work. At that time, according to the above workflow history, it is possible to collect information about the history information regarding each work, and in addition to this, according to the above business history, the business program executed in each work For example, it is possible to collect history information regarding, for example, information such as a long processing time by a business program for a specific product.

  Next, FIG. 6 shows an example of the data structure of the history data 151 and specific data thereof. As is apparent from the figure, the history data 151 includes a business identifier 501 that is different for each actual business that is advanced according to the business process, a process identifier 502 that is different for each business process executed to advance the business, and a business process name. 503, business process name 504, operation type 505, person in charge 506, date and time 507, the above-described workflow history 153, and, for example, business data 1 (508), business time, etc. This is a combination of the above-described work history 154 composed of data 2 (509) and work data 3 (510). However, the number and names of items included in the work history 154 can be arbitrarily defined.

  In the data structure of the history data 151, for example, when a person in charge is assigned to a business process in a certain business process in the workflow operation unit 120, the person in charge operates the client program 181 of the client terminal 180 to operate the business program 171. To start business processing. When the person in charge starts the business process, the business program 171 notifies the workflow operation unit 120 of “Start” as the operation type for the business process. Upon receiving this notification, the workflow operation unit 120 records that business processing has been started. Thereafter, when the person in charge completes the business process, the business program 171 notifies the workflow operation unit 120 of “complete” as the operation type for the business process. Upon receiving this notification, the workflow operation unit 120 records the completion of the business process and assigns a person in charge to the next business process in the business process. At the same time, pre-defined business data such as the processing time by the business program for a specific product is also recorded.

  Next, FIG. 7 is a flowchart showing the flow of processing in the history data collection unit 130. The processing in the history data collection unit 130 starts when the workflow operation unit 120 that receives the notification from the business program 171 notifies the history data collection unit 130 first. The notification from the workflow operation unit 120 to the history data collection unit 130 includes a business process name, a business process name, an operation type, a person in charge, and a date and time.

  The history data collection unit 130 first checks the workflow history collection definition 131 for the operation type included in the notification from the workflow operation unit 120 (step 601). That is, it is determined whether to collect the workflow history 153 from the notified workflow history collection definition 131. As a result, when it is determined that “collect history”, for example, the business process name, business process name, operation type, person in charge, and date / time included in the notification from the workflow operation unit 120 are described above. It is recorded as a workflow history 153 (step 602).

  Next, the connection information 401 of the business history collection definition 132 is used to connect to the business program server 170, and the business data 154 defined as the association information 402 (see FIG. 4 above) in the business history collection definition is collected ( Step 603). The collected business data 154 is recorded in the business history 154 of the history data 151 in accordance with the association information 402 (step 604), and a series of processing ends. On the other hand, when it is determined in step 601 that the workflow history 153 is not collected (“history is not collected”), the processing of the history data collection unit 130 is terminated as it is.

  Next, an analysis example of the history data 151 collected and acquired as described above will be described. FIG. 8 shows an example of the data structure of the history data 151 having the product name 701 and the quantity 702 as definitions as the business history 154 described above, and its data.

  Here, for explanation, it is assumed that, for example, in the “estimate creation” that is the business process name 504, if the product name 701 is a specific product, the processing time is long, and therefore it is a problem. In this case, in the conventional workflow system, processing is performed according to the business process defined by the workflow operation unit 120, and only analysis is performed only on the workflow history 153 acquired for a series of tasks whose progress is managed. Therefore, it is impossible to grasp such a problem.

  By the way, according to the above-described workflow system, for example, the business manager who manages the business to be executed is not only the history data 151 shown in FIG. 8 described above, that is, the workflow history 153, but is further defined in advance. By collecting business history (business data) that is an execution history related to a program executed in each business and using this, specifically, these data are analyzed by the data analysis of the workflow management server 100. By analyzing using the analysis procedure 141 of the unit 140, it is possible to grasp such a problem. As an example of the analysis procedure 141 that the data analysis unit 140 has, for example, a procedure in which an analysis method such as an average, variance, regression analysis, or judgment analysis is made into a procedure can be cited.

  Further, as an example of the method, first, from the history data 151, the business process name 504 is “estimate creation” and the operation type 505 is “start” or “complete”. For each of the extracted data having the same processing identifier 502, the difference between the date / time 507 of the data whose operation type 505 is “complete” and the date / time 507 of the data whose operation type 505 is “start” is calculated. The processing time of the business process name 504 “estimate creation” is calculated. Further, by obtaining the average of the calculated processing times for each product name 701, it is possible to grasp a product having a long processing time which is a problem.

As described above, according to the workflow system according to the embodiment of the present invention, the function of collecting the business history 154 that is a history related to business processing is combined with the workflow history 153 that is the history of the workflow that manages the flow of business. Therefore, if a problem dependent on the business data 172 occurs as described above in a series of business operations, the business manager grasps the cause by analyzing the history data 151 collected by the workflow system. It becomes possible to analyze the operation of the workflow system more optimally and use it for the optimal operation of the system.
[Example 2]

  Next, another embodiment of the present invention will be described in detail below. In the workflow system according to another embodiment, the workflow management server 100 has the configuration shown in FIG. 2 in the basic configuration shown in FIG. 1 as in the first embodiment. However, in the other embodiment, in FIG. 2, the data analysis unit 140 included in the workflow management server 100 includes an analysis procedure 141 in which analysis methods such as average, variance, regression analysis, and judgment analysis are converted into procedures, and a history. An automatic analysis program 142 for automatically analyzing the data 151 is provided. The automatic analysis program 142 is a means for the business manager to program the analysis method of the history data 151 in advance using the analysis procedure 141 and register it in the data analysis unit 140. That is, the automatic analysis program 142 is periodically called from the data analysis unit 140 to analyze the history data 151 and records the result as the analysis result 152 in the secondary storage device 150. Note that the recorded analysis result 152 can be used by the workflow operation unit 120.

  FIG. 9 attached is a flowchart showing an example of analysis executed by the automatic analysis program 142. FIG. 10 shows an analysis result 152 obtained by analyzing the history data 151 shown in FIG. 8 by way of example by the method shown in FIG.

  In FIG. 9, the automatic analysis program 142 performs the following three processes broadly. Specifically, (1) acquisition of history data (step 810), (2) analysis of acquired data (step 820), and (3) recording of analysis results (step 830). When the process starts, first, data necessary for analysis is acquired from the history data 151 (step 810). Here, the data acquisition conditions are that the business process name 503 is “configuration estimation business”, the business process name 504 is “estimate creation”, and the operation type 505 is “complete”.

  Next, the acquired history data 151 is analyzed (step 820). Here, a counter is prepared for each combination of the person in charge 506 and the product name 701, and the counter is incremented by 1 (+1) corresponding to the history data 151 having the person in charge 506 and the product name 701 (step 821). This process is executed for all acquired history data 151 (step 822). Finally, the analysis result 152 is recorded in the secondary storage device 150 (step 830). Of the recorded contents, the business process name 503, the business process name 504, the person in charge 506, and the product name 701 record the data of the history data 151 as they are. Further, the value of the counter processed in step 821 is recorded as the processing count 901. This processing count 901 is the sum of the number of data whose operation type 505 is “complete” for each combination of the person in charge 506 and the product name 701 from the history data 151, that is, when the person in charge 506 is the product name 701. This is the number of times business processing was performed.

According to the workflow system according to the second embodiment of the present invention described above, the workflow operation unit 120 configuring the workflow management server 100 uses the analysis result 152 when assigning a person in charge to a new business process. For example, it is possible to assign a so-called person in charge of processing who has processed many products to be processed. Alternatively, it is possible to select a plurality of persons in charge who have processed many items to be processed as candidates, and to let business personnel select. Thereby, a person in charge with abundant experience can be assigned, and the entire business can be smoothly advanced.
[Example 3]

  Furthermore, still another embodiment of the present invention will be described in detail below. In the workflow system according to the third embodiment, as in the second embodiment described above, the automatic analysis program 142 is periodically called from the data analysis unit 140 to analyze the history data 151, and The result is recorded as the analysis result 152 in the secondary storage device 150 and used by the workflow operation unit 120. An example of another analysis method executed by the automatic analysis program 142 is shown as a flowchart in FIG. Similarly, FIG. 12 attached here also shows an analysis result 152 obtained by analyzing the history data 151 of FIG. 7 by the method shown in FIG. 11 as an example.

  In FIG. 11, the automatic analysis program 142 first acquires data necessary for analysis from the history data 151 (step 1010). In this case, the data acquisition condition is that the business process name 503 is “configuration estimation business”, the business process name 504 is “use condition confirmation”, and the operation type 505 is “complete”. Next, the acquired history data 151 is analyzed (step 1020).

  Here, the date 507 of the history data 151 is compared with the variable “latest date” having the corresponding product name among the variables “latest date” prepared for each product name 701 of the history data 151 (step 1021). As a result, when the date 507 of the history data 151 is newer (“YES” in the figure), the value of the corresponding variable “latest date” is updated with the date 507 of the history data 151 (step 1022). This process is repeated for all acquired history data 151 (step 1023). Finally, the analysis result 152 is recorded in the secondary storage device 150 (step 1030). Also in this case, among the recorded contents, the business process name 503, the business process name 504, and the product name 701 record the data of the history data 151 as they are. Further, the value of the variable “latest date” processed in step 1022 is recorded as the latest date 1101.

This latest date and time 1101 indicates the latest date and time when the product having the value of the product name 701 has been processed by the business process “confirm usage conditions”. Therefore, before assigning a person in charge to the new business process “confirm usage conditions”, the workflow operation unit 120 confirms that “the same product has been processed within one month, which is the completion condition of this business process. The recorded analysis result 152 of FIG. 12 is confirmed. If there is data having the same product name 701 and the latest date and time 1101 within one month, it is assumed that the completion condition is satisfied, and the execution of this business process is omitted without assigning a person in charge. On the other hand, if there is no data with the same product name 701 and the latest date and time 1101 within one month, a person in charge is assigned to perform the business process “confirm usage conditions”. In this way, a more flexible business process can be created by setting a condition that combines the workflow history 153 and the work history 154 in the business process.
[Example 4]

  Further, a fourth embodiment which is still another embodiment of the present invention will be described in detail below. In the workflow system according to the fourth embodiment, another example of the history data 151 in the secondary storage device 150 constituting the workflow management server 100 is shown in FIG. Also in the fourth embodiment, as in the second and third embodiments described above, the automatic analysis program 142 is periodically called from the data analysis unit 140 to analyze the history data 151, and the result is obtained. The analysis result 152 is recorded in the secondary storage device 150 and used by the workflow operation unit 120. FIG. 14 attached herewith shows an example of another analysis method executed by the automatic analysis program 142 in the fourth embodiment as a flowchart, and FIG. 15 attached as an example is shown in FIG. The analysis result 152 which analyzed the historical data 151 of the said FIG. 13 by the method shown is shown.

  Here, in the history data shown in FIG. 13, the person in charge 506 is the “arrangement system”. This process is not performed manually but is an “arrangement system” that is one of the business programs 171. This is because it is assumed that the process is automatically performed. The automatic analysis program 142 first acquires data necessary for analysis from the history data 151 (step 1310). An example of data acquisition here will be described below.

  In the flowchart of FIG. 14, the condition is that the business process name 503 is “ordering business”, the business process name 504 is “product arrangement”, and the operation type 505 is “start” or “complete”. Next, the acquired history data 151 is analyzed (step 1320). Here, first, for the acquired history data 151 for which the process identifier 502 is equal and the operation type 505 is “Start” and “Complete”, the difference between the date and time 507 is obtained, and this is calculated as the business process. It is the processing time when “Product Arrangement” is processed. It is held in the variable “processing time” prepared for each processing identifier 502 (step 1321). This process is repeated for all process identifiers 502 (step 1322).

  Next, an average value of the processing time is obtained for each range of the order quantity 1201 and held in a variable “average processing time” prepared for each range of the order quantity 1201 (between the minimum order quantity 1401 and the maximum order quantity 1402). (Step 1323). This is repeated for all orders 1201 (step 1324). Finally, the analysis result 152 is recorded in the secondary storage device 150 (step 1330). Also in this case, the business process name 503, the business process name 504, and the person in charge 506 record the data of the history data 151 as it is. Further, the value of the variable “average processing time” processed in step 1323 is recorded as the average processing time 1403, and at the same time, the minimum order number 1401 and the maximum order number 1402 are also recorded.

  An example of data obtained as a result of analyzing the history data 151 shown in FIG. 13 by the above analysis method is shown in FIG. 15. In the example of this figure, when the order number 1201 is 100 to 200, FIG. The processing time takes 73 seconds on average. In addition, the workflow operation unit 120 of the workflow management server 100 adds a certain time to the average processing time 1403 (that is, “73” seconds) after the business process “product arrangement” is “started” by the “arrangement system”. If the business process “Product Arrangement” does not “Complete” even after time has passed, it is determined that the process has failed due to a failure, etc., and the “Arrangement System” is notified to start processing again, or It is possible to take measures such as notifying the system administrator that there is an abnormality in the “arrangement system”. According to this, the workflow operation unit 120 can predict in advance a processing time that changes depending on the business data 172, and can quickly respond to a failure or the like.

  As described above, according to the above-described embodiment of the present invention, the history data 151 that combines the workflow history 153 that is the history of the workflow system and the business history 154 that is the history related to the business processing is acquired. If the workflow system has a function to analyze and use the result, and the workflow system uses the analysis result, the workflow system is more appropriate based on the experience of the past work. The effect that it can operate | moves is acquired. In the above description, “product name”, “quantity”, and “number of orders” have been described as examples of the history of business processing collected and analyzed together with the workflow history 153. However, the present invention is not limited thereto. In addition to this, the use of the business history (business data), which is the execution history related to the program executed in each business, enables more multifaceted analysis and the operation of the workflow system. It is possible to provide a workflow system that makes it possible to analyze the system more optimally and use it for system operation.

1 is an overall configuration diagram of a workflow system according to an embodiment (first embodiment) of the present invention. It is a detailed block diagram of the workflow management server in the workflow system of the present invention. It is a figure which shows an example of the workflow log | history collection definition used with the workflow system of the said invention. It is a figure which shows an example of the business history collection definition used with the workflow system of the said invention. It is a figure explaining the relationship between the workflow history and work history in the workflow system of the said invention. It is a figure which shows an example of the data structure and data of the said historical data. It is a flowchart figure which shows the flow of the process in the said log | history data collection part. It is a figure which shows an example of the data structure and data of historical data in the other Example (Example 2) of this invention. It is a flowchart figure which shows an example of the analysis of the automatic analysis program in said other Example (Example 2). It is a figure which shows an example of the data of the analysis result in said other Example (Example 2). It is a flowchart figure which shows the example of an analysis of the automatic analysis program in other Example (Example 3) of this invention. It is a figure which shows an example of the data of the analysis result in the said further another Example (Example 3). It is a figure which shows an example of the data structure and data of historical data in further another Example (Example 4) of this invention. It is a flowchart figure which shows the example of an analysis of the automatic analysis program in the said further another Example (Example 4). It is a figure which shows an example of the data of the analysis result in the said further another Example (Example 4).

Explanation of symbols

DESCRIPTION OF SYMBOLS 100 ... Workflow management server 120 ... Workflow operation part 130 ... History data collection part 140 ... Data analysis part 151 ... History data 171 ... Business program

Claims (5)

A workflow system that processes a workflow using a computer and manages its processing status,
Workflow management means for operating and managing the workflow processing;
Means for executing a business program for processing the workflow in cooperation with the workflow management means;
History information acquisition recording means for acquiring and recording history information related to the processing of the workflow, the history information acquisition recording means, together with the workflow history that is history information related to processing in the workflow management means, A workflow system characterized by also acquiring and recording a business history that is history information regarding a business program executed by a means for executing the business program.   2. The workflow system according to claim 1, further comprising means for analyzing in a predetermined method based on the workflow history and the history information acquired and recorded by the history information acquisition / recording means. A workflow system characterized by A workflow management server that is connected to a business program server that executes business processing in a workflow via a network and manages the business processing status of the workflow in the business program server,
Means for operating workflow business processing in the business program server;
Means for obtaining and recording information about the history;
Means for analyzing information related to the history acquired and recorded by the history information acquisition and recording means, the history information acquisition and recording means, together with the workflow history in the operation means, the business program according to the operation means A workflow management server characterized by acquiring and recording a business history related to a business program executed on the server, and combining and analyzing the workflow history and the business history information by the analyzing means .   4. The workflow management server according to claim 3, wherein the analysis unit is programmable with respect to an analysis target and / or analysis content. A workflow management method that is connected to a business program server that processes a workflow via a network and manages the processing status of the workflow in the business program server,
Operate the workflow business process in the business program server,
Obtaining workflow history information related to the workflow process;
A business history is acquired in relation to a business program executed in the business program server when the workflow process is operated, and the workflow history and the business history information are combined and analyzed. Workflow management method.

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