JP2005227906A - Cash processor - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To achieve a restoration process by the same method to allow even a beginner to certainly perform failure restoration in a short time without performing erroneous restoration operation. <P>SOLUTION: This cash processor has: a cash processing machine; a display part having an input means; and a control part controlling the cash processing machine and the display part. When a failure occurs in the cache processing machine, information showing the kind of the failure is notified from the cash processing machine to the control part, a plurality of restoration operation guidance screens comprising an image of an operation position for the failure restoration, and a message showing an operation procedure for the failure restoration are stepwise displayed on the display part, and restoration operation is guided. <P>COPYRIGHT: (C)2005,JPO&NCIPI

Description

  The present invention relates to a cash processing apparatus used in a financial institution or the like.

In a conventional cash processing machine such as an automatic transaction device, if a failure occurs during the cash processing operation, it will be displayed in the failure display column, error code display column, error content column, etc. In addition to displaying character guidance, a simplified graphic of the device is displayed, and the location of the failure in the graphic is lit up, and these displays guide the operator to perform failure recovery (for example, patents) Reference 1).
JP-A-9-259326 (paragraph “0055”, paragraph “0056” and FIG. 6)

  However, in the conventional technology described above, when an error occurs, only the error code and error content are displayed on the monitor screen together with the location where the error occurred, and the actual device recovery procedure depends on the judgment and experience of the operator performing the recovery operation. Because most of them depend on knowledge, beginners often perform erroneous recovery operations. In this case, not only do they have to perform recovery operations again, but they also have to be aware of erroneous recovery operations. When the operation is terminated, there is a problem that another trouble is induced and further recovery takes time.

  The present invention aims to solve such problems.

  Therefore, the present invention provides a cash processing machine, a display unit having an input means, and a cash processing apparatus including a control unit for controlling the cash processing machine and the display unit, when a failure occurs in the cash processing machine. The information indicating the type of failure is notified from the cash processor to the control unit, and based on this information, the control unit includes a plurality of images including an operation location image for failure recovery and a message indicating the operation procedure for failure recovery. The restoration operation guidance screen is displayed stepwise on the display unit to induce the restoration operation.

  The present invention as described above makes it possible to perform recovery processing in the same way regardless of the operator's judgment, experience, and knowledge, so that even a beginner does not perform an erroneous recovery operation, and the failure recovery is reliably performed in a short time. The effect that it can be obtained.

  Hereinafter, the best mode of a cash processing apparatus according to the present invention will be described with reference to the drawings.

First, FIG. 2 and FIG. 3 will be described. FIG. 2 is a block diagram showing the configuration of the embodiment, and FIG. 3 is a perspective view showing the appearance of the embodiment.
As shown in FIGS. 2 and 3, the cash processing apparatus includes a banknote deposit / withdrawal machine 1, a banknote replenishment / collection machine 2, a sealed bundle payment machine 3, a new bill banknote payment machine 4, a bar metal payment machine 5, Consists of a cash processing machine such as a coin depositing and dispensing machine 6, an operation console 7, and a controller 8. A banknote depositing / dispensing machine 1, a banknote replenishing / collecting machine 2, a small bundle payment machine 3, and a bar payment The machine 5, the coin depositing / dispensing machine 6 and the controller 8 are arranged in a horizontal row as independent casings, and the new banknote payment machine 4 is on the banknote replenishing / collecting machine 2, and the console 7 is banknote depositing / withdrawing. It is arrange | positioned at the machine 1 and the sealing small bundle payment machine 3, respectively.

  Here, the banknote depositing / dispensing machine 1, the banknote replenishing / collecting machine 2, and the sealing small bundle payment machine 3 need to be arranged adjacent to each other in order to connect the transport path of banknotes. Since the replenishment collection machine 2 and the sealed bundle payment machine 3 are independent devices, the order of arrangement is arbitrary, but here the banknote depositing and dispensing machine 1, the banknote replenishment collection machine 2, and the banknote replenishment collection The machine 2 and the sealed small bundle payment machine 3 are arranged so as to be adjacent to each other, and are provided with a rotation conveyance path and a delivery conveyance path, which will be described later, in order to connect the conveyance paths of the banknotes to each other and to exchange the banknotes. .

The banknote depositing / dispensing machine 1 discriminates the authenticity, denomination, correctness, etc. of the inserted banknotes, and stores the banknotes that can be deposited into the banknote storage by denomination, and banknotes fed out from the banknote storage. It has a withdrawal function that pays out banknotes that can be withdrawn by discriminating between denominations and damages.
Moreover, the banknote replenishment collection machine 2 counts the banknote for replenishment sent from the banknote depositing / dispensing machine 1 etc. in order to replenish a banknote to ATM, and the function which pays out a banknote from a batch storage, and automatically counts it. It has a function of storing in a batch storage, and the sealed small bundle payment machine 4 accumulates the banknotes sent from the banknote depositing / dispensing machine 1 and the banknote replenishing / collecting machine 2 for each denomination, and makes a certain number of sheets. It has a function of creating a small bundle of banknotes and storing or dispensing them in a predetermined storage.

Moreover, the bar payment machine 5, the coin depositing / dispensing machine 6, the new note bill payment machine 4, the console 7 and the controller 8 are not restricted to the illustrated arrangement, and can be arranged freely.
The new banknote payment machine 4 performs payment by determining the denomination of the new ticket, and the bar payment machine 5 pays a certain number of coins collected in a bar shape. Moreover, the coin depositing / withdrawing machine 6 has a function of depositing / withdrawing by discriminating and counting coins.

  The console 7 includes a display unit such as an LCD (Liquid Crystal Display) and a key input unit. When the operator processes cash with the cash processing apparatus, the operator guides the operation on the display unit or the key input unit. The input information is displayed, and the key input unit is a keyboard independent of the display unit or a touch panel provided on the display unit. Here, the touch panel is used.

  The controller 8 controls the cash processing apparatus as a whole, and includes a control unit 9, a program memory 10, and a management memory 11. The control unit 9 stores control programs (software) stored in the program memory 10. Based on this, the operation of each of the cash processors 1 to 6 is controlled, and the count data or the like is received from the cash processors 1 to 6 to update the contents of the management memory 11.

This management memory 11 is a breakdown of banknotes stored in the banknote storage of the banknote data of the cash amount of each denomination stored in the storage etc. of each cash processing machine 1-6 and the banknote replenishment collection machine 2. It is used as a storage unit for storing count data and the like.
The program memory 10 includes an error code (information indicating the type of failure) determined in advance according to the type of failure occurring in each of the cash processors 1 to 6 and a plurality of stages corresponding to each error code. It is also used as a storage unit that stores a typical recovery operation guidance screen. Here, the recovery operation guidance screen is composed of an image of an operation location for failure recovery and a message indicating an operation procedure for failure recovery.

Each cash processor 1 to 6 is provided with a control unit, detects the occurrence of its own failure, generates an error code corresponding to the type of failure, and notifies the control unit 9 of the controller 8. It has become a thing.
The cash processing apparatus described above is also provided with a printer (not shown). This printer prints the contents processed by the apparatus in accordance with an instruction from the control unit 9 on a sheet as necessary and outputs it. .

Here, the structure and operation | movement of the banknote depositing / withdrawing machine 1 are demonstrated.
FIG. 1 is a side view showing the internal configuration of the banknote depositing and dispensing machine 1.
In the figure, reference numeral 21 denotes a depositing port, and 22 is a fetching means for separating and fetching bills inserted into the depositing port 21 one by one, and is constituted by a plurality of rollers such as a taking-in roller and a separating roller.

23 is a first discrimination unit for discriminating the authenticity, denomination, front and back, correctness, etc. of the banknotes taken and counting the genuine bills, and 24 is a counterfeit note (denomination) by this first discrimination unit 23 A return opening 25 for collecting rejected banknotes identified as “unknown ticket”, etc., is a front / back reversing section 25 for arranging the front and back of the banknotes identified by the first identifying section 23.
Reference numeral 26 denotes a banknote storage for storing the banknotes for withdrawal, in which four examples are provided.

The denominations of the banknotes stored in the four banknote storages 26 are arbitrarily determined by the operation method. For example, four types of banknotes such as 10,000 yen banknotes, thousand yen banknotes, 5,000 yen banknotes, and 2,000 yen banknotes may be stored and operated in denominations. It is also possible to store and operate a thousand yen banknote and a two thousand yen banknote in the remaining two banknote storages 26, respectively.
Reference numeral 27 denotes a temporary holding unit arranged at the upper portion of each banknote storage 26 so as to correspond to each banknote storage 26, and has a capacity for stacking a predetermined number (for example, 100) of banknotes. 26, and also has a function of paying out temporarily held banknotes one by one.

28 is a feeding means provided so as to feed out banknotes from the lower part of each banknote storage 26, and is constituted by a plurality of rollers such as a feeding roller and a separation roller.
Reference numeral 29 denotes a second discrimination unit for discriminating the authenticity, denomination, front and back, correctness, and the like of banknotes fed out from the banknote storage 26 and counting genuine bills, and 30 is the second discrimination unit 29. It is a reject banknote storage which stores the reject banknote discriminated from a fake ticket (denomination unknown ticket) etc.

Reference numeral 31 denotes a withdrawal port for collecting banknotes that are genuine and discriminated by the second discriminating unit 29 and includes a shutter mechanism that can be opened and closed.
Reference numerals 32 a to 32 j denote conveyance paths that connect the constituent elements and convey bills. The conveyance path 32 j is connected to the rotation conveyance path 33, and the rotation conveyance path 33 is connected to the delivery conveyance path 34.

Here, the rotation conveyance path 33 and the delivery conveyance path 34 will be described.
The rotation conveyance path 33 is composed of two sets of endless belts for sandwiching the banknotes, rollers for supporting the belts, and the like so as to rotate the banknotes 90 degrees around the axis about the conveyance direction of the banknotes. A pair of endless belts are twisted 90 degrees at the center.
Moreover, the delivery conveyance path 34 delivers the banknote sent from the adjacent banknote supplement collection machine 2 to the rotation conveyance path 33, or sends the banknote rotated 90 degrees by the rotation conveyance path 33 to the banknote supplement collection machine 2. Is arranged.

The rotary conveyance path 33 and the delivery conveyance path 34 are also provided in the banknote replenishing and collecting machine 2 and the sealed small bundle paying machine 3, whereby the banknote depositing and dispensing machine 1, the banknote replenishing and collecting machine 2, and the sealed small bundle paying machine 3. The banknotes can be conveyed and transferred one by one in the arrangement direction.
In general, the banknote depositing / dispensing machine 1, the banknote replenishing / collecting machine 2, and the sealed small bundle payment machine 3 are configured to transport banknotes in the front-rear direction, and in this front-rear direction, the banknote transport direction is vertical or horizontal. Although it is relatively easy to change or reverse the direction by 90 degrees, it is possible to change the banknote in the horizontal direction, that is, in the arrangement direction of the banknote depositing and dispensing machine 1, the banknote replenishing and collecting machine 2, and the sealed small bundle payment machine 3. Need some ingenuity.

Therefore, it is possible to transport the banknotes in the lateral direction by providing the rotary transport path 33 and the delivery transport path 34 as described above, and the banknote depositing / dispensing machine 1, the banknote replenishing / collecting machine 2, and the sealed small bundle payment machine 3 are mutually connected. Banknotes can be exchanged one by one.
Next, the operation | movement at the time of the deposit transaction of the banknote depositing / withdrawing machine 1 by the structure mentioned above and a withdrawal transaction is demonstrated.

First, the deposit transaction will be described.
When the operator designates a deposit transaction by operating the console 7 of the banknote depositing / dispensing machine 1, and the banknotes are put into the depositing port 21, the banknotes are separated and taken in one by one by the taking-in means 22, and the conveyance path 32a. Is conveyed to the first discrimination unit 23 to discriminate authenticity, denomination, front and back, correctness and the like.

As a result, rejected banknotes discriminated from fake tickets (denomination type tickets) etc. are transported to the return port 24 through the transport path 32b, accumulated, and returned to the operator.
The returned banknote can be inserted again into the deposit port 21 by the operator.
Banknotes discriminated as genuine bills that can be used for withdrawal by the first discrimination unit 23 are counted by denomination by the first discrimination unit 23 and are subjected to front / back determination, and then conveyed by the conveyance path 32c. After being sent to the front / back reversing unit 25 and the front and back sides are arranged, it is transported by the transport path 32d, and is sorted and accumulated in the temporary storage units 27 on the plurality of banknote storages 26 by denomination.

In addition, the banknotes identified as non-payable bills that are genuine but not used for withdrawal by the first discrimination unit 23 are sent to the front / back reversing unit 25 by the transport path 32c after being counted by denomination. It passes without being arranged, and is further sent to the rotary conveyance path 15 by the conveyance paths 32f and 32j.
As described above, the banknote of the damaged bill is twisted by 90 degrees by the rotating conveyance path 15 and sent to the banknote replenishing and collecting machine 2 by the delivery conveyance path 16.

In the banknote replenishing and collecting machine 2, the banknote of the damaged bill is sent to the rotary transport path 15 by the delivery transport path 16 connected to the delivery transport path 16 of the banknote depositing and dispensing machine 1. After being twisted by 90 degrees, it is transported to the front / back reversing unit 44 through the transport path 45e.
In this case as well, the bills pass without being arranged in the front and back sides, and further pass through the discrimination unit 43 and are conveyed to the feeding and accumulating unit 42 by the conveying path 44a and accumulated in the feeding and accumulating unit 42.

In this way, when all the true bills inserted into the deposit port 21 by the operator are accumulated in the temporary storage unit 27 of the bill depositing / dispensing machine 1 and the bills of the banknote replenishing / collecting unit 2 are accumulated in the feeding and accumulating unit 42, Is displayed on the display unit of the console 7.
By looking at this, when the operator inputs transaction approval information through the key input unit, the banknotes accumulated in the temporary storage unit 27 are stored in the banknote storage 26, and the banknotes in the feeding stacking unit 42 are banknotes in the batch storage 41. It is stored in the storage part 41a.

On the other hand, when the operator inputs information for canceling the transaction through the key input unit, the banknotes accumulated in the temporary storage unit 27 are sequentially fed out one by one and sequentially conveyed by the conveyance paths 32d, 32g, and 32h, and the withdrawal port. 31.
Thereafter, the banknotes of the banknotes accumulated in the feeding and stacking unit 42 of the banknote replenishing and collecting machine 2 are fed out one by one and sequentially conveyed by the conveyance paths 45a and 45e, the rotary conveyance path 15 and the delivery conveyance path 16 to form the banknotes. It is sent to the depositing / dispensing machine 1, and further, the delivery conveying path 16, the rotary conveying path 15, the conveying path 32j. 32g and 32h are sequentially conveyed and accumulated in the withdrawal port 31.

And when all the banknotes accumulated in the temporary storage unit 27 and the banknotes of the non-performing banknotes accumulated in the delivery stacking unit 42 are accumulated in the withdrawal port 31, the shutter of the withdrawal port 31 opens, and the banknotes Is returned to the operator.
Next, the withdrawal transaction will be described.
When the operator operates the console 7 of the banknote depositing / dispensing machine 1 to specify a withdrawal transaction and inputs the number (or amount) of each banknote denomination, one banknote is stored from the banknote storage 26 by the feeding means 28. It is fed out one by one and transported to the second discrimination unit 29 through the transport path 32e, and discrimination is made on authenticity, denomination, front and back, correctness and the like.

As a result, the reject banknote discriminated as a fake bill or the like is transported and stored in the reject banknote storage 30 by the transport paths 32f, 32g, and 32i.
The banknotes identified by the second discrimination unit 29 as genuine bills that can be used for withdrawal are counted by the first discrimination unit 29 and then sequentially conveyed by 32f, 32g, and 32h. Accumulated in the withdrawal port 31.

Also, the banknotes identified as non-payable bills that are genuine but cannot be used for withdrawal by the second discrimination unit 29 are counted by denomination and then sent to the rotary transport path 15 by the transport path 32j. The banknote of the damaged bill is twisted 90 degrees by the conveyance path 15 and sent to the banknote replenishing and collecting machine 2 by the delivery conveyance path 16.
In the banknote replenishing and collecting machine 2, the banknote of the damaged bill is sent to the rotary transport path 15 by the delivery transport path 16 connected to the delivery transport path 16 of the banknote depositing and dispensing machine 1. After being twisted by 90 degrees, it is transported to the front / back reversing unit 44 through the transport path 45e.

Then, the banknotes of the non-performing bill pass through the front / back reversing unit 44 without being arranged in the front and back sides, and further pass through the discrimination unit 43 and are transported to the feeding stacking unit 42 by the transport path 45a, and are stacked on the feeding stacking unit 42. The
When the banknote of the denomination and the number of sheets designated by the operator is collected at the withdrawal port 31, the shutter of the withdrawal port 31 is opened, the banknotes are withdrawn to the operator, and the banknotes accumulated in the feeding stacking unit 42. Is stored in the bill storage part 41a of the collective storage 41.

By the way, the inside of the banknote depositing / dispensing machine 1 is divided as shown by a one-dot chain line as shown in FIG. 1, and three units A to C are configured.
Among these, the deposit / withdrawal unit A includes the deposit port 21, the take-in means 22, the first discrimination unit 23, the return port 24, the front / back reversing unit 25, the reject banknote storage 30, the withdrawal port 31, the transport paths 32a and 32b, 32c, a part of the conveyance path 32d, conveyance paths 32g, 32h, 32i, and 32j, a rotation conveyance path 33, and a delivery conveyance path 24.

The temporary storage unit B includes the temporary storage unit 27 and the remaining part of the transport path 32d, and the storage unit C includes the banknote storages 26, the feeding units 28, the second discrimination unit 29, and the transport. A path 32e is included.
These units A to C can be pulled out in units from the housing of the apparatus, and switches SW1 to SW3 for detecting the drawing are provided in each of the units A to C.

The deposit / withdrawal unit A can be opened and closed at a position indicated by a broken line H.
FIG. 4 is a flowchart of the failure recovery process of the banknote depositing / dispensing machine 1 shown as the first embodiment of the present invention. This process will be described according to the steps indicated by S.
The control unit of the banknote depositing / dispensing machine 1 is, for example, a transporting path 32a to 32j, a rotary transporting path 33, or a delivery transporting path during processing such as depositing or withdrawing transactions or transporting banknotes to the banknote replenishing and collecting machine 2 or the like. When the occurrence of a failure such as a bill jam is detected by the output of a sensor provided at 34, etc., processing such as a transaction is stopped, an error code corresponding to the failure that has occurred is generated, and a failure has occurred. 2. Recognize the unit and the unit related to the failure, and notify the control unit 9 of the controller 8 shown in FIG. 2 of the information of the unit, the error code, and the type of transaction or processing at the time of the failure. (S1).

As a result, the control unit 9 displays on the display unit of the console 7 a message that the transaction is canceled and the failure recovery process is performed due to a failure, a message that prompts the user to approve the transition to the failure recovery process, and the approval. A failure occurrence notification screen is displayed with a button for inputting (S2), and an input for approval is waited (S3).
When the operator presses the button and approves the transition to the failure recovery process, the control unit 9 displays the unit name of the unit in which the failure has occurred and the unit related to the failure as an input button. A message prompting the input of confirmation is displayed on the console 7, and the input of confirmation is waited (S4).

When the operator performs confirmation by pressing each input button displayed as the unit name, the control unit 9 reads out the operation procedure message corresponding to the error code and the image data indicating the operation part from the program memory 10, and these Is displayed on the display unit of the console 7 to induce a failure recovery process (S5), and the operator is caused to execute the process.
The guidance of the failure recovery process and the execution of the process by the operator will be described using the display screen examples shown in FIGS.

For example, in the deposit transaction, when a failure such as a jam occurs in the deposit / withdrawal unit A, the control unit 9 reads out the first stage recovery operation guidance screen corresponding to the error code from the program memory 10, and displays these on the console. 7 on the display unit.
FIG. 5 is a diagram showing an example of the display screen at this time. On the left side of the screen, an image in a state in which the entire banknote depositing / dispensing machine 1 is pulled out by holding a handle provided at the lower part of the banknote depositing / dispensing machine 1. (Photo) is displayed, and on the right side of the screen, an operation procedure message indicating the specific operation content is displayed, such as “Please pull out the entire banknote depositing and dispensing machine with the lower handle”.

  When the operator pulls out the entire banknote depositing / dispensing machine 1 according to the image and the operating procedure message, the state of a switch (not shown) for detecting the withdrawal of the banknote depositing / dispensing machine 1 changes. Based on this, the control unit 9 determines that the banknote depositing / dispensing machine 1 has been withdrawn, reads the next stage recovery operation guidance screen corresponding to the error code from the program memory 10, and displays these on the display unit of the console 7. indicate.

FIG. 6 is a diagram showing an example of the display screen at this time. On the left side of the screen, an image (photograph) of a state in which the deposit / withdrawal unit A is pulled out with the handle provided in the deposit / withdrawal unit A in hand. Is displayed on the right side of the screen, and an operation procedure message “Pull out the deposit / withdrawal unit and pull out the deposit / withdrawal unit” is displayed.
If the operator pulls out the deposit / withdrawal unit A according to the image and the operation procedure message, the state of the switch SW1 changes, so that the control unit 9 determines whether the deposit / withdrawal unit A is based on the change in the state of the switch SW1. It is determined that it has been pulled out, and the next-stage recovery operation guidance screen corresponding to the error code is read from the program memory 10 and displayed on the display unit of the console 7.

  FIG. 7 is a diagram showing an example of the display screen at this time. On the left side of the screen, an image (photo) in which the deposit / withdrawal unit A is opened at the position of the broken line H shown in FIG. "1. Open the deposit / withdrawal unit according to the photo and remove the banknotes remaining in the deposit / withdrawal unit", "2. Close the deposit / withdrawal unit", "3. Deposit / withdrawal unit The operation procedure message “Please push in the unit” is displayed.

According to this image and the operation procedure message, the operator opens the deposit / withdrawal unit A, removes banknotes remaining in the deposit / withdrawal unit A, and then closes and pushes in the deposit / withdrawal unit A.
As a result, the state of the switch SW1 changes. Based on the change in the state of the switch SW1, the control unit 9 determines that the deposit / withdrawal unit A has been pushed.

Subsequently, the control unit 9 reads the next-stage restoration operation guidance screen from the program memory 10 and displays it on the display unit of the console 7.
That is, in the deposit transaction processing, since the banknotes before the transaction is confirmed are accumulated in the temporary holding unit 27, the temporary accumulation unit B is recognized as a unit related to the failure.

Therefore, here, on the left side of the screen, an image (photograph) of the state in which the temporary stacking unit B is pulled out by holding the handle provided in the temporary stacking unit B is displayed. An operation procedure message is displayed to prompt the user to pull out the deposit / withdrawal unit by pulling the handle of the integrated unit.
When the operator pulls out the temporary stacking unit B forward according to the image and the operation procedure message, the state of the switch SW2 changes. Therefore, the control unit 9 pulls out the temporary stacking unit B based on the change in the state of the switch SW2. The next step operation procedure message corresponding to the error code and the image data indicating the operation site are read from the program memory 10 and displayed on the display unit of the console 7.

The display screen at this time is displayed on the left side of the screen, for example, an image (photograph) showing the state of the banknote from the temporary stacking unit B, and the banknote is removed from the temporary stacking unit B like the image on the right side of the screen. Thereafter, an operation procedure message prompting to push in the temporary stacking unit B is displayed.
In accordance with the image and the operation procedure message, the operator performs an operation of removing the banknote from the temporary stacking unit B, and then closing and pushing in the deposit / withdrawal unit A.

As a result, the state of the switch SW2 changes. Based on the change in the state of the switch SW1, the control unit 9 determines that the deposit / withdrawal unit A has been pushed in, and the restoration operation guidance screen at the final stage is read from the program memory 10. Are displayed on the display unit of the console 7.
The display screen at this time is holding the handle provided in the lower part of the banknote depositing / dispensing machine 1 with the hand on the left side of the screen, for example, the left side of the screen, and pushes the entire banknote depositing / dispensing machine 1 back to the original position. A state image (photo) is displayed, and on the right side of the screen, an operation procedure message is displayed prompting the user to push back the entire banknote depositing and dispensing machine with the lower handle.

When the operator pushes back the entire banknote depositing / dispensing machine 1 to the original position according to the image and the operating procedure message, the state of the switch (not shown) for detecting the withdrawal of the banknote depositing / dispensing machine 1 changes. Based on the change, the control unit 9 determines that the banknote depositing / dispensing machine 1 has been pushed back, and instructs the control unit of the banknote depositing / dispensing machine 1 to perform a trial operation.
As a result, the banknote depositing / dispensing machine 1 drives, for example, the transport paths 32a to 32j, and a trial operation is performed. Based on the operation result, the control unit of the banknote depositing / dispensing machine 1 determines whether or not the failure has been recovered. (S6).

The determination in this case is made based on whether or not one of the sensors provided in the transport paths 32a to 32h has detected a banknote as a result of operating the transport paths 32a to 32h. For example, it is determined that the failure has been recovered, and when it is detected, it is determined that the failure has not been recovered as a bill is still present in the transport path.
The determination result is notified to the control unit 9, and if the failure has been recovered, the process ends. However, if the failure has not been recovered, the control unit 9 adds “1” to a failure counter (not shown). Then, it is determined whether or not the counter value exceeds a predetermined reference value N (for example, N = 3) (S7).

  If the counter value is less than or equal to the reference value N, the processing from S5 is repeated. If the counter value exceeds the reference value N, the unit that has not recovered the failure, that is, the sensor that detects the banknote is used. Stop using existing units and avoid doing transactions or processing that use these units. For example, when the failure of the temporary stacking unit B is not recovered, the use of the temporary stacking unit B is stopped, and no deposit transaction using the temporary stacking unit B is performed thereafter.

In this way, the recovery operation is executed while switching the display according to the drawing of the unit.
According to the first embodiment described above, when a failure occurs in the cash processing machine, based on the error code notified from the cash processing machine in which the failure has occurred to the control unit, the image of the failure location and the failure A recovery operation guidance screen consisting of an operation procedure message indicating a specific operation procedure for recovery is displayed step by step on the display unit to guide the recovery operation, and the operator proceeds the recovery operation step by step according to the guidance. Therefore, the recovery process can be performed in the same way regardless of the judgment, experience, and knowledge of the operator, and the recovery process can be carried out easily and smoothly. The effect that it can be performed is obtained.

Next, the second embodiment will be described.
This 2nd form is what provided the electromagnetic lock mechanism controlled by the control part 9 in the deposit or withdrawal part unit A, the temporary storage unit B, and the storage unit C individually about the banknote depositing and dispensing machine 1, for example. Other configurations are the same as those of the first embodiment.
Similarly to the first mode, the second mode with such a configuration is also based on an error code notified from the banknote depositing / dispensing machine 1 to the control unit 9 when a fault occurs. The operation procedure message indicating the specific operation contents for the image of the occurrence location and the failure recovery is displayed step by step on the display unit of the console 7 to guide the recovery operation. In this case, for example, in the recovery procedure, In the case of the operation of pulling out the deposit / withdrawal unit A, only the electromagnetic lock mechanism of the deposit / withdrawal unit A is unlocked so that only the deposit / withdrawal unit A can be pulled out, and the temporary storage unit B and storage unit C Is controlled so that it cannot be pulled out.

According to the second embodiment described above, for example, it is possible to prevent an operator from accidentally pulling out another unit at the time of failure recovery, and it is possible to perform the operation more reliably. can get.
In addition, although each embodiment mentioned above demonstrated the recovery process when a failure generate | occur | produces in the banknote depositing / withdrawing machine 1, banknote replenishment collection | recovery machine 2, sealing small bundle payment machine 3, and new ticket banknote payment machine 4, each cash processing machine such as a bar payment machine 5 and a coin depositing and dispensing machine 6 is divided into a plurality of units as in the banknote depositing and dispensing machine 1, and has a structure that can be withdrawn for each unit. Similarly, it is possible to perform failure recovery by performing operation guidance for each of the cash processing machines.

In addition, for example, even if a failure occurs in the same unit, there will be a difference in the cash transport route in the case of a deposit transaction and a withdrawal transaction, or a transport process to another cash processing machine. If the location of the recovery operation and the operation guidance message are displayed according to the difference, the recovery operation can be performed efficiently.
In addition, sensors (not shown) are arranged in the delivery transport paths 34 of the banknote depositing / dispensing machine 1, the banknote replenishing / collecting machine 2, and the sealed small bundle payment machine 3 to monitor the conveyance of banknotes. When a jam error occurs in the machine 1 and the sensor detects that there is a banknote in the transfer conveyance path 16, first, a message is displayed on the display unit so as to remove the banknote in the transfer conveyance path 16. Recovery processing may be performed. In this case, the console 7 placed on the banknote depositing / dispensing machine 1 shown in FIG. 3 is removed, and a lid (not shown) provided in advance on the delivery conveyance path 16 is opened to remove the banknote.

In this way, when the banknote depositing / dispensing machine 1, the banknote replenishing / collecting machine 2, and the sealed bundle payment machine 3 are pulled out for failure recovery processing, they are present in the delivery conveyance path 34 between these cash processing machines. It is possible to avoid such a situation that a banknote to be dropped or a banknote stopped between cash processors is damaged.
In addition, the following control is possible in the present invention.

That is, in the first and second embodiments described above, the image of the operation site is displayed as a photograph, but it may be displayed as CG (computer graphics), and the unit drawer or operation lever The operation may be displayed as a moving image or CG.
Further, for example, when a plurality of operation procedure messages are displayed at the same time as described with reference to FIG. 7, a message corresponding to the current message may be displayed so that it can be distinguished from other messages. In this case, as shown in FIG. 7, a sensor or the like is provided for detecting a state where the depositing / dispensing unit A is opened at the position of the broken line H shown in FIG. Follow the picture to open the deposit / withdrawal unit and remove the banknotes remaining in the deposit / withdrawal unit. ”The message flashes, and other messages can be identified by using a color close to the background color. When the deposit / withdrawal unit A is opened at the position of the broken line H shown in FIG. 1, the message “2. Close the deposit / withdrawal unit” is displayed in the same manner, and the deposit / withdrawal unit A When the button is closed, the message “3. Push in the deposit / withdrawal unit” should be displayed in the same way, and this will make the operation easier to understand. Kill. At this time, it is possible to reliably manage the banknote at the time of failure by performing voice guidance so as to call attention to the storage of the taken-out banknote.

  Ordinarily, an image shown on one screen may be divided into a plurality of images as required by the operator. For example, when a banknote is withdrawn from the deposit port 21 of the banknote depositing / dispensing machine 1, it is usually shown on one screen as shown in FIG. 8, but when a predetermined button is pressed with a keyboard or touch panel 7 on the console. 9 (a), an image in which banknotes are accumulated in the deposit slot 21, an image in which the banknotes are grasped by hand as shown in FIG. 9 (b), and FIG. 9 (c). In this way, the pull images for taking out the banknotes in front may be sequentially displayed. In this case, as each image, it is desirable to use an image viewed from the height of the line of sight. Further, in this case, the image of the deposit port 21, that is, the part to be operated may be zoomed up.

In addition, when the restoration operation is completed, notes on the restoration operation noticed by the operator can be input as comments on the console 7 so as to be useful for maintenance and the like.
For example, after the operation is completed according to the display on the screen shown in FIG. 8, when the operator inputs the operation end information on the touch panel or the like, the operator is prompted to input notes on the recovery operation as a comment on the console 7. A guidance screen is displayed on the display unit of the console 7, and a comment input by pressing a 50-sound key displayed on the display unit according to the guidance on the touch panel or by a voice input device or the like is stored in the management memory 11, and a predetermined value is stored. When the operation screen is opened, a comment mark is displayed on the screen, and when this mark is pressed, control is performed so that the comment is displayed or output by voice, which can be used for maintenance or the like.

Schematic side view showing the internal configuration of the banknote depositing and dispensing machine Block diagram showing the embodiment The perspective view which shows the external appearance of embodiment Flow chart showing the first embodiment Figure showing a display screen example Figure showing a display screen example Figure showing a display screen example Figure showing a display screen example Figure showing a display screen example

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 Banknote depositing / withdrawing machine 2 Banknote replenishment collection machine 3 Sealing small bundle payment machine 7 Console 8 Controller 9 Control part 10 Program memory 11 Management memory 21 Deposit port 22 Taking-in means 23 First discrimination part 24 Return port 25 Inversion Part 26 banknote storage 27 temporary holding part 28 delivery means 29 second discrimination part 30 reject banknote storage 31 withdrawal port 32a to 32j transport path 33 rotating transport path 34 delivery transport path

Claims (6)

In a cash processing apparatus comprising a cash processing machine, a display unit having an input means, and a control unit for controlling the cash processing machine and the display unit,
When a failure occurs in the cash handling machine, the cash processing machine notifies the control unit of information indicating the type of the failure, and the control unit, based on this information, the image of the operation location and the failure for the failure recovery A cash processing apparatus characterized by guiding a restoration operation by displaying a plurality of restoration operation guidance screens composed of messages indicating a restoration operation procedure in a stepwise manner on a display unit. The cash processing apparatus according to claim 1,
A storage unit storing the restoration operation guidance screen;
The said control part takes out the recovery operation guidance screen corresponding to the information which shows the kind of failure sent from the said cash processing machine from the said memory | storage part, and displays it on the said display part. The cash processing apparatus according to claim 1,
The control unit displays a recovery operation guidance screen corresponding to information indicating the type of failure sent from the cash processing unit on the display unit, based on the type of transaction that has been performed on the cash processing unit when a failure occurs. The cash processing apparatus characterized by the above-mentioned. In the cash processing apparatus according to claim 1 or claim 2,
The cash processor divides the inside into a plurality of units and allows each unit to be pulled out.
Provide a detecting means for detecting the withdrawal of the cash processing machine and each unit,
A cash processing apparatus, wherein when the detecting means detects withdrawal of the cash handling machine or unit, the restoration operation guidance screen is switched based on the detection means. The cash processing apparatus according to claim 4,
A lock mechanism controlled by the control unit is provided for each unit,
A cash processing apparatus, wherein the lock mechanism prevents a unit other than a unit performing a failure recovery operation from being pulled out. In the cash processing apparatus of any one of Claims 1-4,
With multiple cash machines,
While providing a transfer conveyance path for transferring cash between adjacent cash processing machines, a detection means for detecting cash passing through the transfer conveyance path is arranged,
A cash processing apparatus characterized by displaying a guidance screen so as to first remove a delivery conveyance path when the detection means detects cash when a failure occurs.