JP2004151838A - Receipt issuing system and device and receipt processing method - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a receipt issuing system for allowing a customer to easily set his or her desired receipt issuing method, and for reducing any troublesome work in a selling task. <P>SOLUTION: In this receipt issuing system for issuing a receipt when performing the accounting processing of the purchased merchandise of a customer, an information setting device 16 sets the presence of the performance of electronic receipt issuing processing as a receipt issuing method and receipt printing processing according to the inputting operation of a customer under the control of a CPU 11. When the performance of the electronic receipt issue processing is set by the information setting device 16, the CPU 11 generates electronic receipt information based on the accounting processing, and informs the customer of the electronic receipt information by a predetermined method. When the performance of the receipt print processing is set by the information setting device 16, a receipt printer 17 generates the receipt print information based on the accounting processing, and prints out the receipt print information under the control of the CPU 11. <P>COPYRIGHT: (C)2004,JPO

Description

[0001]
TECHNICAL FIELD OF THE INVENTION
The present invention relates to a receipt issuing system, a receipt issuing device, and a receipt processing method for issuing a receipt including accounting information on a customer's purchased product in a sales operation, and in particular, to a receipt having a function of handling electronic receipt information converted into electronic data. The present invention relates to an issuing system, a receipt issuing device, and a receipt processing method.
[0002]
[Prior art]
2. Description of the Related Art Conventionally, stores that sell various types of products have been required to issue a receipt for the customer to recognize the result of the accounting process after the customer processes the purchased product when the customer purchases the product. Has been done. Such receipts are generally issued by printing accounting information and the like on predetermined receipt paper by printing processing of a printer, but the information included in the receipt is replaced with electronic data without performing printing processing. A method of issuing an electronic receipt has been proposed (for example, see Patent Documents 1 and 2).
[0003]
Assuming a case where a POS (Point Of Sales) system capable of issuing an electronic receipt at a store is assumed, a customer is identified by reading a magnetic card such as a loyalty card distributed to the customer in advance, and the operator uses a POS terminal. When a customer requests an electronic receipt while performing an accounting process, the business proceeds in a flow of obtaining information useful to the customer such as accounting information and generating electronic receipt information. After that, the contents of the electronic receipt information may be notified to the customer by any method such as transmitting the electronic receipt information to the customer terminal. This eliminates the need for receipt paper, which is excellent in terms of resource saving, and also allows accounting information and the like to be handled as electronic data. Convenience can be improved.
[0004]
[Patent Document 1]
JP-A-10-320649
[Patent Document 2]
JP 2001-283333 A
[0005]
[Problems to be solved by the invention]
However, the above-mentioned conventional electronic receipt is used by some customers whose customer information is registered in advance at a store, and it is necessary to perform a normal receipt printing process for a general customer. Therefore, the clerk must confirm whether or not to execute the electronic receipt issuing process and the receipt printing process as the receipt issuing method after confirming the customer's request during the accounting process. In some cases, it is necessary to input identification information for identifying the customer and other necessary information. Further, it is difficult for the customer to finely set the receipt issuing method according to the situation. As described above, the above-described conventional receipt issuing system that can use an electronic receipt has a problem that a clerk increases troublesome work, lowers work efficiency, and has a problem that a customer has less freedom in setting.
[0006]
Therefore, the present invention has been made in view of such a problem, and when performing an accounting process in a receipt issuing system that can use an electronic receipt, the customer can input and set a receipt issuing method, so that the customer can receive the desired receipt. It is an object of the present invention to provide a receipt issuing system or the like that can easily set an issuing method and can reduce troublesome work in sales operations and improve operational efficiency.
[0007]
[Means for Solving the Problems]
In order to solve the above-mentioned problem, the present invention is a receipt issuing system for issuing a receipt at the time of accounting processing of a purchased product of a customer, and executes an electronic receipt issuing process and a receipt printing process as a receipt issuing method. An input setting unit for setting presence / absence by an input operation of a customer, and when execution of the electronic receipt issuing process is set by the input setting unit, electronic receipt information based on the accounting process is generated, and the electronic receipt information is set to a predetermined value. When execution of the receipt printing process is set by the electronic receipt issuing unit notifying the customer by the method of the above and the input setting unit, the receipt printing information based on the accounting process is generated, and the receipt printing information is printed out. And a receipt printing unit.
[0008]
According to the receipt issuing system configured as described above, the customer determines whether to issue an electronic receipt or further to print the receipt at the time of accounting for the purchased product, and determines whether or not to execute each of the receipts. Can be set by When the execution of the electronic receipt issuance process is set, the electronic receipt information is generated and notified to the customer. When the execution of the receipt print process is set, the receipt print information is generated and printed out. Therefore, the customer can freely set the desired receipt issuing method, can use the printed receipt and the electronic receipt as appropriate according to the situation, and can reduce waste of receipt paper and is effective for resource saving. is there. Further, since the input operation is performed by the customer, the operator can concentrate on the accounting process, and can improve the work efficiency.
[0009]
In another aspect of the present invention, the input setting unit displays a message indicating a plurality of setting conditions related to the receipt issuing method, and selectively sets a predetermined setting condition from the plurality of setting conditions. And an input unit for inputting the information to the user.
[0010]
With this configuration, the customer can refer to the message indicating the plurality of setting conditions and select and input a predetermined setting condition from the messages. Therefore, a plurality of setting conditions can be prepared by combining the presence or absence of execution of the electronic receipt issuing process and the receipt printing process, and it is possible to easily determine a receipt issuing method desired by the customer and select the method.
[0011]
In the present invention, the plurality of setting conditions include a first setting condition in which the electronic receipt issuing process is executed and the receipt printing process is not executed, and both the electronic receipt issuing process and the receipt printing process are executed. The second setting condition may be included.
[0012]
Thus, when the customer selects and inputs the first setting condition, an electronic receipt is issued, and when the customer selects and inputs the second setting condition, the receipt is printed in addition to the electronic receipt. Therefore, the customer who normally uses the electronic receipt can also obtain a printed receipt according to the situation, which is excellent in convenience.
[0013]
In the present invention, the plurality of setting conditions include, in addition to the first setting condition and the second setting condition, a third setting condition that does not execute both the electronic receipt issuing process and the receipt printing process. It may be included.
[0014]
Thus, according to the first setting condition or the second setting condition, the user performs the selection and input, and when the customer selects and inputs the third setting condition, the electronic receipt is not issued and the receipt is printed. Disappears. Therefore, in a situation where the customer does not need a receipt, it is possible to avoid waste of paper accompanying printing of the receipt and handling of an unnecessary electronic receipt.
[0015]
Further, in another aspect of the present invention, the input setting unit executes a receipt printing process and does not execute the electronic receipt issuing process when none of the plurality of setting conditions is input by the input unit. It is characterized by doing.
[0016]
With this configuration, when the customer does not select and input any of a plurality of setting conditions, the receipt is printed without issuing an electronic receipt. Therefore, a general customer who does not handle electronic receipts can obtain a printed receipt without performing any input operation, and can ensure consistency with a conventional receipt printing.
[0017]
Further, in another aspect of the present invention, when the execution of the electronic receipt issuing process is set, the input setting unit causes the customer to input identification information for identifying the customer, and the electronic receipt issuing unit includes: The electronic receipt information is generated using the input identification information.
[0018]
According to this configuration, after the customer inputs the identification information, the electronic receipt can be issued based on the identification information. Therefore, even if the customer does not have a recording unit that records the identification information, the information unique to the customer can be reflected in the electronic receipt information.
[0019]
In another aspect of the present invention, the input setting unit further includes a reading unit that reads a portable recording medium on which identification information for identifying a customer is recorded and extracts the identification information, When the execution of the electronic receipt issuance processing is set, the customer selects one of the input of the identification information and the reading of the recording medium by the customer, and the electronic receipt issuing unit, when the reading of the recording medium is selected, The electronic receipt information is generated using the customer information extracted by the reading unit.
[0020]
According to this configuration, at the time of the electronic receipt issuing process, in addition to allowing the customer to input the above-mentioned identification information, the customer selects reading of the portable recording medium, and then performs the electronic receipt based on the extracted identification information. A receipt can be issued. Therefore, while the customer can effectively use the recording medium such as a magnetic card issued by the store and save the trouble of inputting the identification information, even if the customer does not have such a recording medium, It becomes possible to correspond.
[0021]
In the present invention, the recording medium may be a point card for using point information updated with purchase of a product.
[0022]
As a result, a widely used point card can be used at the time of inputting customer identification information, and the point information can be effectively utilized by adding it to the electronic receipt information.
[0023]
In another aspect of the present invention, the electronic receipt issuing unit transmits an electronic mail including the electronic receipt information to a customer terminal.
[0024]
With this configuration, when the electronic receipt information is generated in a situation where the store can communicate with the customer terminal, an e-mail including the electronic receipt information is transmitted to the customer terminal. Therefore, by receiving the e-mail, the customer can quickly refer to the electronic receipt information accompanying the purchase of the product.
[0025]
On the other hand, the present invention relates to a receipt issuing apparatus for issuing a receipt at the time of accounting processing of a purchased product of a customer, and a customer input operation for electronic receipt issuing processing and receipt printing processing as a receipt issuing method. When the execution of the electronic receipt issuing process is set by the input setting unit set by the input setting unit, the electronic receipt information based on the accounting process is generated, and the customer is notified of the electronic receipt information by a predetermined method. An electronic receipt issuing unit, and a receipt printing unit that generates receipt printing information based on the accounting process when the execution of the receipt printing process is set by the input setting unit, and prints out the receipt printing information. It is characterized by having.
[0026]
According to the receipt issuing device configured as described above, the same operation and effect as those of the above-described receipt issuing system can be obtained, the convenience for the customer can be improved, and the operation efficiency of the operator can be improved.
[0027]
Further, the receipt issuing device of the present invention is characterized in that the input setting section is configured using a touch panel. Thus, the receipt issuing method desired by the customer can be easily set using the general-purpose input setting unit.
[0028]
Further, the present invention is a receipt processing method for issuing a receipt at the time of accounting processing of a purchased product of a customer, wherein a customer input operation is performed to determine whether or not each of an electronic receipt issuing process and a receipt printing process as a receipt issuing method is executed. An electronic receipt information generating step for generating electronic receipt information based on the accounting process when the execution of the electronic receipt issuance processing is set in the input setting step, and an electronic receipt information generating step And an electronic receipt information notifying step of notifying the customer of the electronic receipt information generated in the above step by a predetermined method.
[0029]
According to the receipt processing method including such steps, the same operation and effect as those of the above-described receipt issuing system can be achieved, and a sales operation useful to both the customer and the operator can be realized.
[0030]
Further, in the receipt processing method of the present invention, in the electronic receipt information notification step, an electronic mail including the electronic receipt information is transmitted to a customer terminal. As a result, the customer can promptly refer to the electronic receipt information accompanying the purchase of the product by the received e-mail.
[0031]
Further, the computer-readable information recording medium of the present invention stores a program for executing each step of the above-described receipt processing method. As a result, it is possible to provide software for realizing a sales operation useful for both the customer and the operator as described above. Note that examples of the computer-readable information recording medium include a hard disk, a CD, and a magneto-optical disk.
[0032]
BEST MODE FOR CARRYING OUT THE INVENTION
Hereinafter, preferred embodiments of the present invention will be described with reference to the drawings. In the present embodiment, the present invention is applied to a receipt issuing system capable of issuing an electronic receipt to a customer who has purchased a product, in a POS system constructed at a store that sells products to the customer.
[0033]
The configuration and function of the receipt issuing device according to the present invention will be described with reference to FIGS. FIG. 1 is a diagram showing an external configuration of a POS terminal device 10 functioning as a receipt issuing device according to the present invention. FIG. 1A is a front perspective view, and FIG. 1B is a rear perspective view. As shown in FIG. 1, a POS terminal device 10 according to the present embodiment includes an operator keyboard 12, an operator display 13, a barcode reader 14, a cash drawer 15, an information setting device 16, a receipt printer 17 And a card reader 18.
[0034]
In FIG. 1, an operator keyboard 12 is a means for inputting various information such as product information and customer information by an operation of the operator. The operator display 13 is a means for displaying information necessary for the operation of the operator on a screen. The bar code reader 14 is a unit for reading a bar code attached to a product handled in a store. The cash drawer 15 is a unit for storing money such as bills and coins necessary for delivery to and from customers. The information setting device 16 includes a display unit 16a (FIG. 2) for displaying various messages to the customer and an input unit 16b (FIG. 2) composed of a touch panel. It plays the role of selectively setting. The receipt printer 17 is a unit that prints a receipt including account information and the like after the money registration processing is completed. The card reader 18 is means for reading various magnetic cards such as credit cards and point cards possessed by customers. This card reader 18 functions as a reading unit of the present invention.
[0035]
FIG. 2 is a block diagram showing functions of the POS terminal device 10 shown in FIG. 2, the POS terminal device 10 includes a CPU 11, an operator keyboard 12, an operator display 13, a barcode reader 14, a cash drawer 15, a display unit 16a and an input unit 16b as components of the POS terminal device 10. An information setting device 16, a receipt printer 17, a card reader 18, and an interface 19 are shown.
[0036]
In the above-described configuration, the CPU 11 sequentially executes software for performing processing described below using a memory such as a ROM or a RAM (not shown) or a storage device such as a disk device in order to entirely control the operation of the POS terminal device 10. I do. The CPU 11 is connected to each of the above components of the POS terminal device 10 and sends out a control signal to control a predetermined function. The CPU 11 is connected to the store server 20 (FIG. 3) via the interface 19, and transmits and receives various information to and from the store server 20 in a process described later.
[0037]
The CPU 11 receives an input signal based on an operator's key operation from the operator keyboard 12, receives an input signal based on a customer's operation from the input unit 16 b of the information setting device 16, and performs processing adapted to each input signal. Execute Further, the CPU 11 receives a read signal corresponding to the read bar code from the bar code reader 14, receives a read signal corresponding to the read magnetic card from the card reader 18, and based on each read signal. Extract necessary information. On the other hand, the CUP 11 supplies the display information to the operator display 13 at a predetermined timing, and supplies the display information to the display unit 16a of the information setting device 16 at a predetermined timing at the time of a receipt issuing process described later.
[0038]
In FIG. 2, the information setting device 16 functions as an input setting unit of the present invention in combination with the CPU 11. Further, the receipt printer 17 functions as a receipt printing unit of the present invention in combination with the CPU 11. The CPU 11 functions as an electronic receipt issuing unit of the present invention in cooperation with the store server 20 connected via the interface 11.
[0039]
Next, FIG. 3 is a diagram showing a configuration of the POS system of the present embodiment. As shown in FIG. 3, a store server 20 is connected to the POS terminal device 10 described above. The store server 20 includes a CPU 21, a storage device 22, and interfaces 23 and 24. The CPU 21 controls the entire operation of the store server 20 and sequentially executes predetermined software using a memory such as a ROM and a RAM (not shown). Although FIG. 3 shows a case where one POS terminal device 10 is connected to the store server 20, a plurality of POS terminal devices 10 may be connected to the store server 20.
[0040]
The storage device 22 of the store server 20 is a rewritable storage unit having a sufficiently large storage capacity, and various information is stored and held under the control of the CPU 21. This storage device 22 can constitute a database for storing product information on products handled at the store, customer information on customers registered at the store, and the like. Note that all or a part of various information stored and held in the storage device 22 may be stored in the memory of the POS terminal device 10.
[0041]
Further, the store server 20 can communicate with the POS terminal device 10 via the interface 23, and various kinds of information necessary for the accounting process are exchanged. On the other hand, the store server 20 is connected to the network via the interface 24, and can communicate with a large number of terminals connectable to the network. By providing the store server 20 with an Internet connection function, it is possible to communicate with a customer terminal on the Internet via the interface 24, and it is possible to transmit electronic receipt information, described later, to the customer by e-mail. .
[0042]
Next, the receipt issuing process executed by the POS terminal device 10 will be described with reference to FIGS. FIG. 4 is a flowchart illustrating a receipt issuing process executed by the POS terminal device 10 in a situation where a customer who has decided to purchase a product at a store requests accounting.
[0043]
When the receipt issuing process shown in FIG. 4 is started, the operator inputs necessary information such as information on a product and a customer in starting the accounting process in the POS terminal device 10 (step S11). Specifically, the operator (clerk) uses the operator keyboard 12 to enter customer information such as the gender and age of the customer, or to input a command to start a product registration operation for a purchased product.
[0044]
Next, the CPU 11 generates display information for allowing the customer to selectively set the presence / absence of the receipt issuance and the method, and displays an input setting screen for the customer on the display unit 16a of the information setting device 16 based on the display information. (Step S12). This allows the customer to select a desired receipt issuing method from the input setting screen while looking at the display section 16a, and then input the settings by operating the touch panel. Here, a specific example of the input setting screen displayed in step S12 will be described with reference to FIG.
[0045]
In FIG. 5, a settlement amount corresponding to the purchased product is displayed in a display box 51 arranged at the top of the input setting screen. As the settlement amount in the display box 51, the accumulation amount accumulated every time a purchased item is registered is displayed as described later. The input setting screen shown in FIG. 5 includes a message for explaining a method of issuing a receipt to a customer, and a first input box 52, a second input box 53, and a third input box 54 attached to each message. Each of them is arranged on a component of the touch panel. When the customer touches the first to third input boxes 52 to 54, the setting conditions indicated by each message regarding the receipt issuing method are selectively input.
[0046]
In the present embodiment, it is assumed that receipt printing and electronic receipt issuance are prepared as receipt issuing methods, and that the customer can specify the receipt issuing method. In FIG. 5, the first input box 52 is touched when the customer does not need a receipt and determines that neither receipt printing nor electronic receipt is necessary. The second input box 53 is touched when the customer wants only to issue an electronic receipt. The third input box 54 is touched when the customer desires both printing of a receipt and issuing of an electronic receipt. At the top of the input setting screen, a message is displayed that indicates that receipt printing is selected if none of the first to third input boxes 52 to 54 is touched by the customer.
[0047]
When the information setting device 16 displays the input setting screen, voice guidance for transmitting the content of each message to the customer may be output together. In this case, the POS terminal device 10 needs to be provided with an audio output unit such as a speaker and an audio information recording unit.
[0048]
Next, in FIG. 4, an input setting process based on the input setting screen displayed in step S12 is executed (step S13), and in parallel with the input setting process, a money registration process for registering a customer's purchased product according to the price is performed. Execute (step S14). FIG. 6 is a flowchart illustrating the input setting process in step S13, and FIG. 7 is a flowchart illustrating the money registration process in step S14.
[0049]
First, in the input setting process of FIG. 6, prior to the selection setting by the customer, initial settings relating to the receipt issuing method are performed (step S21). That is, of the receipt printing process and the electronic receipt issuing process prepared as the receipt issuing method, a standard receipt printing process for general customers is set as a default setting. Therefore, for example, a flag for determining whether or not the receipt printing process and the electronic receipt printing process are performed may be provided, and the flag may be set so that only the receipt printing process is valid at this time. Note that the initial setting in step S21 may actually be performed before the input setting process.
[0050]
Next, it is sequentially detected whether or not the first to third input boxes 52 to 54 are touched by the customer who is referring to the input setting screen (steps S22, S24, S26). Then, when it is detected that the first input box 52 has been touched (step S22; YES), it is set that both the receipt printing process and the electronic receipt issuing process among the above-mentioned receipt issuing methods are invalidated ( Step S23), the input setting process of FIG. 6 ends. That is, as shown in the message on the left side of the first input box 52 in the input setting screen of FIG. 5, the customer has determined that the receipt issuance itself is unnecessary, so that both the receipt printing process and the electronic receipt issuing process are executed. Step S23 is executed in order to make the setting not to be performed.
[0051]
If it is detected that the second input box 53 has been touched (step S24; YES), it is set so that the receipt printing process is invalidated and the electronic receipt issuing process is validated (step S25). End the input setting process. That is, as shown in the message on the left side of the second input box 53 in the input setting screen of FIG. 5, the customer does not need to receive the printed receipt, but determines that he / she wants only to issue the electronic receipt. Step S25 is executed in order to set only the electronic receipt issuing process without executing the receipt printing process.
[0052]
Further, when it is detected that the third input box 54 has been touched (step S26; YES), it is set so that both the receipt printing process and the electronic receipt issuing process are enabled (step S27), and the input setting in FIG. Finish the process. That is, as shown in the message on the left side of the third input box 54 in the input setting screen of FIG. 5, the customer has determined that he wants to issue an electronic receipt in addition to receiving the printed receipt. Step S27 is executed to set both the receipt printing process and the electronic receipt issuing process to be executed.
[0053]
Next, when a predetermined time has elapsed following the execution of the input setting process of FIG. 6 (step S28; YES), it is determined that a time-out has occurred, and the input setting process of FIG. 6 ends. As a result, if none of the first to third input boxes 52 to 54 is touched within the predetermined time, the initial settings in step S21 are retained, and the input settings are made in the default settings in which only the receipt print processing is valid. The process will end. On the other hand, until the predetermined time has elapsed (step S28; NO), the processing of steps S22 to S27 is repeatedly executed. Note that the predetermined time in step S28 can be appropriately set in accordance with the status of the accounting process, customer convenience, and the like.
[0054]
Next, in the cash registering process of FIG. 7, the CPU 11 reads the barcode of the purchased product using the barcode reader 14 and inputs information from the operator keyboard 12, so that the CPU 11 Input information such as a product and the number of purchases of the product is received (step S31). Then, the input information received in step S31 is transmitted from the POS terminal device 10 to the store server 20 via the interface 19 (S32).
[0055]
On the other hand, in the store server 20, when the input information transmitted from the POS terminal 10 is received via the interface 23 (S41; YES), the CPU 21 searches the storage device 22 for the product information and obtains the price information of the purchased product. It is acquired (S42). Then, the price information acquired in step S42 is transmitted from the store server 20 to the POS terminal device 10 via the interface 23 (S43). Thereafter, the store server 20 executes a product registration process for the purchased product (S44), and returns to step S41 to wait for reception of new input information.
[0056]
Next, in the POS terminal device 10, when the price information of the purchased product transmitted from the store server 20 is received via the interface 19 (S33), the price information is displayed on the operator display 13 and the information setting device 16 (S33). Each is displayed on the display unit 16a (S34). Thereafter, the CPU 11 determines whether the reception of all the input information on the purchased product has been completed (S35). For example, when the operator presses the “total” button on the operator keyboard 12, the end may be determined in step S35. If the result of the determination is that the reception of the input information has not been completed (S35; NO), the processing of steps S31 to S34 is repeated. On the other hand, when the reception of the input information is completed (S35; YES), the money registration processing of FIG. 7 is completed, and necessary accounting information can be obtained.
[0057]
Next, returning to FIG. 4, when the receipt printing process is set to be valid as a result of the input setting process in step S13 (step S15; YES), the POS terminal device 10 executes the receipt printing process (step S15). S16). This corresponds to the setting condition when the third input box 54 is touched or none of the first to third input boxes 52 to 54 is touched in the input setting process of FIG. When the receipt printing process is executed, the CPU 11 generates receipt printing information based on the transaction information and the like obtained by the money registration process in step S14, and prints out the receipt by the receipt printer 17. As the receipt print information, in addition to the price information of the purchased product and the number of purchases, various information such as a purchase date and a purchase store are added as necessary.
[0058]
On the other hand, as a result of the input setting process in step S13, when the electronic receipt issuing process is set to be valid (step S17; YES), the electronic receipt issuing process is executed (step S18), and the receipt issuing process in FIG. Finish. This corresponds to the setting condition when the second input box 53 or the third input box 54 is touched in the input setting process of FIG.
[0059]
FIG. 8 is a flowchart illustrating the electronic receipt issuing process in step S18. When the electronic receipt issuing process of FIG. 8 is started, display information for inputting a customer ID for specifying a customer and selecting one of the use of a point card is generated, and information setting is performed based on the display information. A point card selection screen is displayed on the display unit 16a of the device 16 (step S51).
[0060]
In other words, in order to identify a customer registered at a store, a customer ID as identification information is required. However, it is possible for the customer to make a choice. This point card is a portable recording medium in which point information given to a registered customer and updated with the purchase of a product is recorded together with the customer ID. Here, a specific example of the point card selection screen displayed in step S51 will be described with reference to FIG.
[0061]
In FIG. 9, at the upper part of the point card selection screen, a message indicating that either the input of the customer ID or the use of the point card is selected is displayed. In the touch panel components of the point card selection screen, a fourth input box 61 for a customer who wants to input a customer ID and a fifth input box for a customer who wants to use a point card are touched. Box 62 is arranged. The customer selects and touches one of the fourth input box 61 and the fifth input box 62.
[0062]
In FIG. 8, it is detected whether any of the fourth input box 61 and the fifth input box 62 is touched by the customer who is referring to the point card selection screen (steps S52 and S53). As a result, when it is detected that the fourth input box 61 has been touched (step S52; YES), display information for prompting the customer to directly input the customer ID is generated, and based on the display information, the information setting device 16 is generated. Is displayed on the display unit 16a (step S54). Here, a specific example of the customer ID input screen displayed in step S54 will be described with reference to FIG.
[0063]
In FIG. 10, a message prompting input of a four-digit customer ID is displayed at the top of the customer ID input screen prior to issuance of an electronic receipt. In the vicinity of the center of the customer ID input screen, a number input unit 71 for the customer to touch a number from 0 to 9 is arranged, and a customer ID input to the number input unit 71 is sequentially displayed below the number input unit 71. Display box 72 is arranged. On the right side of the display box 72, an OK input box 73 for touching the customer who has finished inputting the customer ID is arranged.
[0064]
In FIG. 8, a four-digit customer ID is input by the customer touching the number input section 71 on the customer ID input screen (step S55). Thereafter, when it is detected that the OK input box 73 has been touched (step S56; YES), the process proceeds to step S57, and when not detected (step S56; NO), it is determined that the OK input box 73 is touched. wait.
[0065]
On the other hand, if it is detected that the fifth input box 62 on the point card selection screen has been touched (step S53; YES), the point card possessed by the customer is read by the card reader 18 (step S59). Thereby, the customer ID recorded on the point card is extracted (step S60), and the process proceeds to step S57.
[0066]
Next, following step S56 or step S60 described above, the CPU 11 generates electronic receipt information based on the transaction information obtained by the cash registration process of FIG. 7 and the above-described customer ID (step S57). FIG. 11 is a diagram showing an example of the data structure of the electronic receipt information generated in step S57. In the example shown in FIG. 11, customer information such as a customer code, a customer name, and an e-mail address, purchased product information such as a product code, a product name, and the number of purchased products, settlement amount information, a store name, and a store address The electronic receipt information is composed of store information such as a telephone number, a telephone number, etc., purchase date / time information, and point information (including accumulated points from the past and points increased / decreased by the current purchase). Note that when acquiring the customer information and the point information among the information constituting the electronic receipt information, it is necessary to perform the above-described collation using the customer ID.
[0067]
In step S57 of FIG. 8, among the information constituting the electronic receipt information, the information held in the POS terminal device 10 may be read and acquired by the CPU 11, but the information held in the store server 20 may be read. The information may be obtained by inquiring of the store server 20 from the POS terminal device 10 as necessary, and then receiving the above information from the store server 20 via the interface 19.
[0068]
The point information included in the electronic receipt information shown in FIG. 11 may be increased or decreased by reflecting the receipt issuing method setting condition input by the customer. For example, when the customer who has determined that the receipt is unnecessary touches the first input box 52 on the input setting screen in FIG. 5, the point information may be increased to some extent. For example, the point information can be updated by a point increase of about 1/10 of a normal time or a point increase of about 0.5 yen. As a result, the customer can be motivated to reduce waste of receipt paper and contribute to resource saving.
[0069]
Next, assuming that the customer has an e-mail address, an e-mail describing the above-mentioned e-receipt information is generated, and the e-mail is sent to the e-mail address included in the customer information as a destination (step S58), the electronic receipt issuing process of FIG. 8 ends. The transmission of the e-mail in step S58 may be performed on the POS terminal device 10 side, or may be performed on the store server 20 side. If the POS terminal device 10 does not have an Internet connection function or an e-mail transmission function, the store server 20 executes step S58.
[0070]
As described above, according to the present embodiment, the input setting screen is displayed on the information setting device 16 of the POS terminal device 10 in parallel with the cash registration process in the accounting process for the purchased product of the customer, and the customer touches the touch panel. A predetermined receipt condition is selectively input by touching, and a desired receipt issuing method can be set. The customer can freely select a setting to execute one or both of the electronic receipt issuing process and the receipt printing process, and a setting not to execute both. Therefore, the degree of freedom of setting by the customer is increased, the desired receipt issuing method can be properly used according to the situation, and it is effective to reduce waste of receipt paper. Further, by transmitting the electronic receipt information to the customer terminal by e-mail, useful information for the customer can be quickly and reliably recognized. On the other hand, the operator can save the trouble of setting the receipt issuing method and confirming it with the customer, thereby increasing the efficiency of the accounting process and quickly performing the business.
[0071]
Further, according to the present embodiment, when execution of the electronic receipt issuance process is set by the customer, the customer ID input screen is displayed on the information setting device 16, and the customer inputs the customer ID by touching a number on the touch panel. Can be done. As a result, the customer information of the customer specified by the customer ID can be added to the electronic receipt information without presenting a magnetic card such as a point card on which the customer ID is recorded. Further, according to the present embodiment, prior to the input of the customer ID, the information setting device 16 displays the point card selection screen, and the customer inputs the customer ID to obtain the customer ID, or uses the point card. Can be selected by the customer. This saves the customer having to use the point card the trouble of inputting the customer ID.
[0072]
The present invention described above can be variously modified without being limited to the above embodiments. For example, the POS system shown in FIG. 3 shows a case in which the POS terminal device 10 and the store server 20 which are connected to each other cooperate with each other in performing the accounting process and the electronic receipt issuing process. The present invention can be applied to a case where all necessary processes are executed by the POS terminal device 10 alone.
[0073]
【The invention's effect】
As described above, according to the present invention, when a receipt is issued in connection with a sales operation, whether or not to execute an electronic receipt issuing process and a receipt printing process by a customer input operation is set, and the receipt issuance is performed according to the setting. Is performed, the customer can easily set the desired receipt issuing method, and can reduce the troublesome work in the sales work and improve the work efficiency.
[Brief description of the drawings]
FIG. 1 is a diagram showing an external configuration of a POS terminal device according to an embodiment, wherein (a) is a front perspective view and (b) is a rear perspective view.
FIG. 2 is a block diagram showing functions of the POS terminal device shown in FIG.
FIG. 3 is a diagram illustrating a configuration of a POS system according to the present embodiment.
FIG. 4 is a flowchart illustrating a receipt issuing process executed by the POS terminal device.
FIG. 5 is a diagram illustrating a specific example of an input setting screen displayed in step S12 of FIG. 4;
FIG. 6 is a flowchart illustrating an input setting process in step S13 of FIG. 4;
FIG. 7 is a flowchart illustrating a money registration process in step S14 of FIG. 4;
FIG. 8 is a flowchart illustrating an electronic receipt issuing process in step S18 of FIG. 4;
9 is a diagram illustrating a specific example of a point card selection screen displayed in step S51 of FIG.
FIG. 10 is a diagram illustrating a specific example of a customer ID input screen displayed in step S54 of FIG.
FIG. 11 is a diagram illustrating an example of a data structure of electronic receipt information.
[Explanation of symbols]
10 POS terminal device
11 CPU
12 Keyboard for operator
13 Display for operator
14 Barcode reader
15 cash drawer
16 Information setting device
16a Display section
16b input section
17 Receipt Printer
18 Card reader
19 Interface
20 store server
21 CPU
22 Storage
23, 24 interface

Claims (14)

A receipt issuing system that issues a receipt when accounting for a purchased product of a customer,
For an electronic receipt issuance process and a receipt printing process as a receipt issuance method, an input setting unit that sets whether or not to execute each by a customer input operation,
When the execution of the electronic receipt issuing process is set by the input setting unit, an electronic receipt issuing unit that generates electronic receipt information based on the accounting process, and notifies the customer of the electronic receipt information in a predetermined method,
When execution of the receipt printing process is set by the input setting unit, a receipt printing unit that generates receipt printing information based on the accounting process, and prints out the receipt printing information,
A receipt issuing system comprising: The input setting unit includes a display unit that displays a message indicating a plurality of setting conditions regarding the receipt issuing method, and an input unit that selectively inputs a predetermined setting condition from the plurality of setting conditions. The receipt issuing system according to claim 1, wherein The plurality of setting conditions include a first setting condition for executing the electronic receipt issuing process and not executing the receipt printing process, and a second setting for executing both the electronic receipt issuing process and the receipt printing process. The receipt issuing system according to claim 2, wherein a condition is included. The plurality of setting conditions include, in addition to the first setting condition and the second setting condition, a third setting condition that does not execute both the electronic receipt issuing process and the receipt printing process. The receipt issuing system according to claim 3, characterized in that: 3. The input setting unit according to claim 2, wherein when none of the plurality of setting conditions is input by the input unit, the receipt printing process is performed and the electronic receipt issuing process is not performed. The receipt issuing system described. When the execution of the electronic receipt issuing process is set, the input setting unit causes the customer to input identification information for identifying the customer,
The receipt issuing system according to claim 1, wherein the electronic receipt issuing unit generates the electronic receipt information using the input identification information. A reading unit for reading a portable recording medium on which identification information for identifying a customer is recorded and extracting the identification information, further comprising:
When the execution of the electronic receipt issuance processing is set, the input setting unit allows the customer to select one of input of identification information and reading of the recording medium by the customer,
The receipt issuing unit according to claim 6, wherein the electronic receipt issuing unit generates the electronic receipt information using the customer information extracted by the reading unit when reading of the recording medium is selected. system. 8. The receipt issuing system according to claim 7, wherein the recording medium is a point card for utilizing point information updated with purchase of a product. The electronic receipt issuing system according to claim 1, wherein the electronic receipt issuing unit sends an electronic mail including the electronic receipt information to a customer terminal. A receipt issuing device that issues a receipt when accounting for a product purchased by a customer,
For an electronic receipt issuance process and a receipt printing process as a receipt issuance method, an input setting unit that sets whether or not to execute each by a customer input operation,
When the execution of the electronic receipt issuing process is set by the input setting unit, an electronic receipt issuing unit that generates electronic receipt information based on the accounting process, and notifies the customer of the electronic receipt information in a predetermined method,
When execution of the receipt printing process is set by the input setting unit, a receipt printing unit that generates receipt printing information based on the accounting process, and prints out the receipt printing information,
A receipt issuing device comprising: The receipt issuing device according to claim 10, wherein the input setting unit is configured using a touch panel. A receipt processing method for issuing a receipt when accounting for a product purchased by a customer,
An electronic receipt issuing process and a receipt printing process as a receipt issuing method, an input setting step of setting whether or not to execute each by an input operation of a customer;
When execution of the electronic receipt issuing process is set in the input setting step, an electronic receipt information generating step of generating electronic receipt information based on the accounting process,
An electronic receipt information notification step of notifying a customer of the electronic receipt information generated in the electronic receipt information generation step by a predetermined method,
When execution of the receipt printing process is set in the input setting step, a receipt printing step of generating receipt printing information based on the accounting process and printing out the receipt printing information,
A receipt processing method comprising: 13. The electronic receipt processing method according to claim 12, wherein in the electronic receipt information notification step, an electronic mail including the electronic receipt information is transmitted to a customer terminal. A computer-readable information recording medium on which a program for executing each step of the electronic receipt processing method according to claim 12 or 13 is recorded.

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