JP2003203185A - Recovery control server - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To improve a recovery rate by imparting an incentive as a point, and imparting a point even to collective recovery of used consumables. <P>SOLUTION: A requester 6 requests recovery of the consumables by making access to a recovery server 5 (S302). The recovery server 5 confirms the actually recovered consumables (S312), and imparts the point to a requesting user. A bonus point is further imparted in the collective recovery using a prescribed vessel. This point is also imparted to the purchase. The requester can enjoy a benefit such as price reduction by imparting the incentive according to the point at next purchase time. <P>COPYRIGHT: (C)2003,JPO

Description

Description: BACKGROUND OF THE INVENTION [0001] The present invention relates to a server and a management system.
System and management control method, for example, a cartridge
Regarding the collection of consumables such as. 2. Description of the Related Art Used in electrophotographic printers and the like.
Cartridges containing toner, inkjet printers
Ink cartridges used for printers
Once it is collected, it will be collected at the recycling plant and become a material for recycling
You. [0003] Such recycling activities save resources.
It is also considered very important from environmental issues. On the other hand, the recycling activities described above are being promoted.
As a method of collecting used consumables,
Request a collection container by fax and send it
Put used consumables in collection containers that have been collected
A mechanism has been implemented to send the information to collectors such as traders.
You. The collected material is actually collected at a recycling factory.
Used by the system provided in the recycling plant
Used consumables are reclaimed and shipped as new products.
You. [0005] For example, in Japanese Patent Application Laid-Open No. 2000-181958,
Planned recycling products using cycled parts
There are known recycling systems that can be produced
You. [0006] Such a recovery system will be further promoted in the future.
It is expected to proceed. [Patent Document 1] Japanese Patent Application Laid-Open No. 2000-181958 [0008] However, the prior art
According to the collection system, benefits (in
Can provide a system with
Did not. [0009] The present invention has been made in view of the above problems.
It has been done in cooperation with the recycling of users.
To perform optimal management, while at the same time
Provide recycling to users and promote recycling activities.
The purpose is to provide a mechanism that can do it. To achieve the above object, the present invention provides the following
It has a configuration of [0011] According to the configuration of the present invention, it can be used for office equipment.
Of used consumables collected for each user
In the managed server, the collected used consumables
A storage controller that stores the collection results in association with customer information
And the used eraser stored by the storage control means.
Points that can be used for services depending on the collection results of consumables
Calculating means for calculating the number. DESCRIPTION OF THE PREFERRED EMBODIMENTS Hereinafter, office equipment according to the present invention will be described.
FIG. 1 illustrates a first embodiment of a used consumables collection system.
This will be described in detail with reference to FIGS. Note that, in this embodiment,
Child photo printers, copiers, facsimile machines, etc.
Cartridges used in various devices as an example of consumables
As explained, the present invention can be applied to other consumables.
Wear. For example, toner containers for photocopiers, photosensitive drums,
Other service parts, paper and OHP sheets, inkjet
Ink containers, cartridges and prints for printers
A head and the like can be mentioned. Of these, many
It is desirable to collect empty containers, etc.
It is hoped that toner containers and packaging boxes will be collected
I will. In the embodiment of the present invention, the solution
In addition to the assignments listed in the Assignment
We understand such points as issues. (1) Conventional office equipment used consumables
In the collection system, the user requests the collection container.
On the other hand, even if the collector collects the collection container,
Used consumables of the type / quantity to be stored in the collection container
Was not always stored. For example, 8 pieces
There are only 5 used consumables in the container
There are times when it comes to the collection side, such as transportation costs.
Was inefficient. (2) Further, the user assumes in advance on the collection side.
It is not always the case that the collected material is actually requested to be collected.
In factories, for example, used rubber tires are originally collected
Unexpected items may be collected. Unsuitable
Harmful items are hindered in proper recycling operations
Was coming. [Overview of Collection System] FIG. 3 shows this embodiment.
Outlines the collection of consumables in the collection system
It is a Kens diagram. First, referring to FIG.
An overview of the operation and functions of the collection system will be described. In FIG.
And the collection center system 4 and the customer terminal 24
Computers connected to each other by a wire network. Book
In order to realize the collection system of the embodiment,
The wire network may be a closed system or open
It may be one that constitutes a placed system. The closed system is
This is a so-called intranet, which is a communication line
LAN, leased line, public telephone network, etc. are used as
The collection center system 4 accesses only terminals within the closed area.
Allow As a representative of the open system,
There is an Internet, and the collection center system 4 and user system
The system 5 is connected via the Internet. This implementation
In the form, to provide services to general users widely
In addition, the latter Internet connection is connected to the collection center system 4
And the connection between the client terminal 24 and the customer terminal 24. Therefore, collection
The center system 4 and the customer terminal 24 are TCP / IP
And protocols such as HTTP and e-mail
You. The collection center system 4 has a single
Not necessarily a computer. Collection center system 4
For example, in addition to web servers, e-mail servers and customers
Database server and user
It has a function as an authentication server that performs user authentication. Collection center
Interface system 4 combines those functions on a single computer.
More realized servers may be used, or individual functions may be
Are realized by various computers and communicated by
The network system may be a network system that is connected to the network. Real truth
In the embodiment, the collection center system including such a configuration is included.
Let's call it It is described in FIG. 1 described later.
Web server 13, database server 14, application
The collection server 15 and the like
It is equivalent to a group of servers that perform functions in the above. The customer terminal 24 is, for example, a telephone line or the like.
To a single computer connected by a modem through
It is possible to realize more. However, in this embodiment,
Means that the customer terminal 24 is a LAN system as shown in FIG.
Realized by a personal computer 24 connected to
Have been. In the present embodiment, the customer terminal 24 is connected to the PC 24.
Also call. The customer terminal 24 is connected to the LA to which it is connected.
It may be referred to as a user system in the same manner as N. In the system of the present embodiment, the user
Is transmitted in response to an instruction to press a button to the customer terminal 24
The collection center system 4 that has received the collection request information
ID and item to be collected included in collected collection information
Is stored in the database. Use of a collection system for collection
The user who wants
From the customer terminal 24, the time set in the collection center system 4
Of the website published on the collection center system 4
Collection Center System via the page (user registration page)
Access to system 4 and perform user registration in advance
(S301: will be described later with reference to FIGS. 4 to 6).
Only registered users registered in advance in this way,
Subsequent procedures can be performed. The registered user is also a collection center system.
4 website page (order
Access to the collection center system 4 via
A certificate is requested (S303). The collection center system 4
When the accessed user is authenticated as a registered user (S30
2) Refer to the information for displaying the order screen for products and services.
The information is transmitted to the customer terminal 24 (S304). The customer terminal 24
About the authentication process performed between the
In this case, it shall be realized by a known technique.
Therefore, detailed description is omitted. At the customer terminal 24, the user performs step S
View the screen displayed based on the information transmitted in 304
Input operation to request the collection of used consumables.
Then, various information corresponding to the input operation is input (S3
05), the input information is transmitted (S306). Step
The information input in step S304 includes information on the order of the product.
In addition to the information, the type and number of consumables you want to collect
Information indicating (amount), incentive given to each customer
The information includes information indicating whether or not to use. further,
Information on the expected collection date, collection area, etc.
It may be included depending on the situation. In step S306, communication is made from the customer terminal 24.
The information sent over the line is
If the information indicates a collection request, the collection center system
The system 4 accepts a collection request. And hope for a collection request
The type and number (quantity) of consumables to be used and users
The stored data is stored in the storage device (S307), and
A corresponding process is performed (S308). Then, to the received data
A round for creating a corresponding collection slip such as a collection code
Collection slip information (for example, information that can print a collection slip)
Information) to the customer terminal 24 of the user who is the requester.
(S309). In step S306, the customer terminal 2
The information sent from 4 through the communication line is a collection request
If the information is other than the information indicating
Information indicating an incoming request or information indicating a delivery request for a collection container.
If there is, the collection center system 4
A process according to another information is performed in step S308 (details
Details will be described later. ). In step S310, the customer terminal 24
Products to be sent to customers according to the information sent
And packaging materials (hereinafter referred to as products, etc.)
The product center sends it to the requester. This embodiment
If the products handled in this system are physical,
Is not carried out by communication. This
This corresponds to the arrow S311 indicated by the dotted line in FIG.
It is the same even if it is. Customer terminal of the client who has received the collection slip information
At 624, based on the received information, a collection code or the like is provided.
Create a collection slip including at least and attach the collection slip
Collection center where the collection center system 4 is installed.
(S311). At the collection center, the used used
Read the collection code recorded on the collection slip attached to the consumable
And consumption as collected data corresponding to collection code
It is confirmed whether or not the product has been collected (S312). And you
Collection rate, number of collections, etc. for each user and each consumable
Calculation of performance and establishment of incentives based on collection performance
Is performed, and the result is stored in the database (S
313). If necessary, increase recovery rates and incentives
The client terminal 24 of the requester is notified (S314). Of course,
Incentives will be granted according to the collection rate
It is not limited and can be set according to the collection quantity and sales quantity.
It is also assumed. Note that in S309 of FIG.
The collection slip information generated by the system 4 is transmitted to the customer terminal 24 through communication.
Is being sent over the wire. On the other hand, another suitable
As an embodiment, the collection center system 4 issues a collection request.
After receiving, a collection slip containing at least a collection code
Create and send a collection container with collection slip to client 6
You can also. The client who received the collection container
Pack the requested consumables in a collection container and send it to the collection center.
The above-mentioned collection system also becomes
One. The point is that the storage device of the collection center system 4
The type and number (quantity) of stored consumables to be collected,
And / or access information about users (collected data)
Access to, for example, barcodes, alphanumeric strings, etc.
Consumables to be collected or their packaging containers
If it is attached or recorded so that it can be read,
Manages the collection results for each user and makes incentives based on the collection results.
Book that provides a mechanism to manage the actives for each user
The objects of the invention can be achieved. Then, the collected data read from the storage device is read.
The type and number (amount) of the collection schedule indicated by the data
Compare the type and number (amount) collected to determine the type and number
Difference in (quantity), reproduction of recycled products or products of other manufacturers
If there is an impossible consumable, the collected data will be corrected. Continued
User's collected data (confirmed
Or corrected) and the order of the product from that user (sales
Sales), the recovery rate of renewable consumables
And the recovery rate of non-renewable consumables are calculated respectively.
Refer to a separately prepared table based on the calculated recovery rate
(Or operation), the incentive is set
You. A series in the collection center system 4 described above
In the collection process, the collected material in step S312
Work related to confirmation was read from the recovery code
A human compares the data with the actual collection
Or, of course, use image recognition
Contains data such as the type of consumable attached.
Use a device that automatically reads
And may be automated. Furthermore, humans collect
Do not compare with the list of consumables.
Read the barcode attached to the list
By doing so, comparison and recording operations may be performed. This
This will be described in detail as “processing after collection (2)”. [Configuration of Collection System] FIG. 1 shows a collection center.
Network configuration of system 4 and user system 5
FIG. 24 is a block diagram showing an example and a connection example,
Reference numeral 31 denotes sales / times operated in the collection center system 4.
It is a flowchart explaining the process of a collection system. What
In this embodiment, sales and collection of consumables are performed.
Although described as a system for centralized management, sales / collection systems
Separate the sales or collection system 5 from the stem
It is also assumed that each function is achieved independently and independently.
Is done. The personal computer shown in FIG.
Data (customer terminal) 24, web (Web) server 13, data
Database (DB) server 14, application (AP)
Server (also called collection server) 15, personal computer
The computer (PC) 16 and the PC 18 have at least a CPU (Centra
l Processing Unit), memory, communication
A configuration provided in the computer. And figure to be described later
Each step of the flowchart shown from 23 to 31 is
The CPU provided in each device has the CPU stored in the memory.
Execute by reading and executing the program code
Is done. In FIG. 1, the collection center system 4
Is distributed to a plurality of server devices. Fig. 23
Each step of the flowchart shown in FIG.
The server executes the processing. Of course, Web server 1
3, DB server 14, AP server 15, PC 16 and PC 18
If the device logically has the functions of
Even if the device is a plurality of devices,
The processing of each step of the flowchart shown in FIG.
It is possible. FIG. 46A shows the case of the database server 14.
Recorded for each user used in this embodiment
FIG. 4 is a diagram illustrating an example of a user table (user table). User
The table contains the following data: (a) Customer number 4601 unique to each user (b) Password 4602 designated by user (c) User name 4603 (d) User address 4604 (e) Contact address 4605 such as e-mail address 4605 (f) Used by user In this embodiment, the management
Type of equipment that uses the supposed consumables (if necessary
(Plural fields) 4606 (g) Average collection rate of consumables sold to users 4607 (h) Pointer to sales table 4608 (i) Pointer to collection table 4609 (j) Pointer to collection container table 4610 (k) Collection Pointer 4611 to rate table (l) Incentive providing method 4612 selected by user (m) Rate of recycled product to total number of collected consumables (reproduced
(Product rate) 4613 (n) Number of recovered remanufactured products 4614 (o) Ratio of competitor products to total consumables collected (competitor
(Product rate) 4615 (p) Number of products collected by other companies 4616 (q) Incentive (discount rate) 46 given to users
17 Here, sales table, collection table, collection container table
The collection rate table may vary significantly in size.
Because it is a table, it is associated with each user.
It is a variable-length table. FIG. 46B (B) shows the sales table 4620.
Show the contents. The sales table 4620 stores sales of consumables.
It is a table for recording on a daily basis. Consumables sold
If purchased, the product number 46 sold for that date
21, the sales quantity 4622, the sale date 4623, the sale
Recorded in table 4620. FIG. 46B (C) shows the collection table 4630.
Show the contents. The collection table 4630 is used
It is a table for recording the collection of goods on a daily basis. use
When used consumables are collected, they are
Model number 4631 of the product that was collected, its collection quantity 4632,
The date 4633 is recorded in the collection table 4630. The update of the collection table indicates that the collection has been completed.
Not only the user but also the collection request
It is done at the time. This processing will be described later. FIG. 46B (D) shows the collective collection table 464.
Indicates the contents of 0. Batch collection table 4640 is used
That all consumables were collected in a dedicated container
It is a table for recording on a daily basis. Used consumables
If all items were collected by the collection container,
The type of the collected container 4641 and the capacity of the container 4
642, the collection date 4643, the batch collection table 4640
Recorded in. The update of the collective collection table is collected.
Not only when the customer has
It is performed when requested. This processing will be described later.
You. FIG. 46B (E) shows a recovery rate table 4650.
Indicates the contents of The recovery table 4650 indicates the sales
The collection rate of consumables for each product is recorded for each user.
Table. Where used consumables are collected
The type of consumables 4651 collected and the
Collection rate 4 calculated from the quantity of consumables and the quantity collected
652 are recorded in the collection rate table 4650. The sales table, the collection table, and the batch
The collection table and collection ratio table have a record for each record.
An int column is provided and points are recorded each time the table is updated
There is also a way to keep it. However, in this embodiment, the point
Is not recorded on the table and is prepared separately when calculating points
It is calculated with reference to the set point table. FIG. 2 shows the server and the personal computer shown in FIG.
FIG. 2 is a diagram illustrating a configuration example of a computer. Figure 2
The computer 3000 includes the CPU 201, and the RO
M203 program ROM or RAM 202
Execute the program stored in the. In this program
Contains a communication control program of the procedure described later, etc.
To send the specified data to the outside
Or a procedure to control data reception from outside is executed
Is done. The CPU 201 is connected to the system bus 204.
Control each device to be controlled. RAM 202 is
Functions as the main memory, work area, etc. of the CPU 201
You. The keyboard controller (KBC) 205
From the board 209 or a pointing device (not shown).
Control key input. CRT controller (CRTC)
206 controls the display on the CRT display 210.
You. The disk controller (DKC) 207 boots
Programs, various applications, font data
Data, user files, and edit files described later.
Hard disk (HD), floppy (registered trademark)
Access to external memory 211 such as disk (FD)
Control. The communication control unit 208 connects to an external network.
Communication with other devices connected to the network.
Execute control processing. Next, the operation is performed for each type of user operation.
Flowchart and user interface
A description will be given with reference to the base screen. (1) Login The collection center system 4 is shown on the left side of FIG. FIG.
3 is a case in which the user responds from the PC 24 to the collection center system 4.
Shows the processing procedure in the PC 24 when accessing by
FIG. The user operates a personal computer (PC) 2
4 to a wide area communication network 11 such as the Internet.
Sales via connected gateways 23 and 12
/ Access to the web server 13
And log in (S2201 in FIG. 23). Web services
The server 13 uses the information on the login screen shown in FIG.
It is supplied to the PC 24 operated by the user. "Display screen
(Hyper Text Markup Language) data for PC2
4 is more correct, but the explanation is simplified.
For the sake of simplicity, it is described as "providing screen information".
In addition, the user input on the PC 24 is a collection center system.
To the collection center system 4.
Processing is performed according to the force, and data is collected as needed.
The data is transmitted from the communication system 4 to the PC 24. However,
In the following description, the PC 24
Data transmission and collection center system 4 to P
The transmission of data to C24 is omitted, and PC24 and
And the operation of the collection center system 4 through communication between them.
It may be explained as if it does not exist. This is the communication
This is because the body has no special features.
Such that the collection center system operates according to the input
Actually, communication is being performed during that time. The web (Web) server 13 is provided for the user.
And the customer number (user code) 4 via the PC 24
01 and "Password" 402 are required. W
The web server 13 stores the input user code and password.
Receiving the card and making it the center of the collection center system 4.
Application (AP) server running different software
Give it to bus 15. The AP server 15 stores the entered user code.
Password and the database (DB) server 14
Included in the obtained user data (FIG. 46B (B))
Compare customer number 4601 and password 4602
The user is authenticated as a registered user (S22 in FIG. 23).
02). If you are a registered user, an example is shown in FIG.
The information on the selection screen of the processing to be transmitted to the PC 2 via the Web server 13
4 (S2203 in FIG. 23). The screen in FIG.
Corresponds to the display screen in step S305 in FIG.
I do. The user selects a desired menu from this screen,
Enter items according to the menu to order products and various data.
Data can be referenced. In addition, the processing described below
Execute on the user record of the authenticated user
Is done. When the user is an unregistered user, FIG.
By pressing the [Register] button 403 on the screen shown in
The registration is possible (S2211 in FIG. 23). FIG. 4 is displayed on the PC 24 by the user.
When the [Register] button 402 on the screen is pressed, the AP
The server 15 provides the information of the registration screen shown in FIG.
Pay. (S2212 in FIG. 23) The user is named
First name), the name of the person in charge, postal code, address, telephone number in the case of a corporation
Issue, facsimile number, email address and usage
Enter necessary items such as equipment. Screen shown in Figure 5 after input
Is clicked (S2213), the AP server 15
Supplies the information of the input confirmation screen shown in FIG.
(S2214 in FIG. 23). If there is a point to be corrected here, FIG.
By pressing the [Partially correct] button 601 on the screen shown
It is possible to return to the registration screen shown in FIG. 5 and input again.
(S2215 in FIG. 23). If there is no problem in the input contents, the process is shown in FIG.
When the [OK] button 602 on the screen is pressed, the AP server 15
7. Let the user select the incentive provision method shown in 7.
Information of the selection screen for PC to the PC 24 (S in FIG. 23)
2216). The user can select the desired incentive on the screen.
You can select the method of providing tives. At this time,
To assist in selecting
You may explain about alternatives. For example,
Supplementary explanations are conceivable, but each explanation is limited to this.
Not something. “(1)“ Discount rate (%) according to sales / collection results,
This is a discount every time a customer asks for sale and collection.
For each product based on past performance including transactions
Average the discount rates calculated in
I will. When you purchase the next product, the discount rate is appropriate.
It will be use. This value is updated each time a product is purchased / collected.
Being renewed, you can enjoy the price advantage on average
It is an easy method. (2) "Acquire points and use them when purchasing products
This is a point of purchase and collection for each product.
Points are set, and the points are accumulated
You. When purchasing a product, part or all of the purchase price
It is possible to pay in points. 1 point as base amount
Int is equivalent to XXX yen, but during the campaign period
In some cases, the amount may increase. (Also this base amount
May change as the environment changes in the future.
You. ) For users with relatively small transaction volume, or
Is a convenient method for individual users. (3) "When you earn points and get more than a certain amount
Hand over in cash.] The criteria and method for accumulating points are the same as in (2), but
When the above points are accumulated, cash back
You. However, the exchange threshold is lower than (2).
You. The user checks the checkbox 70 on the screen shown in FIG.
After selecting one of them, press the [Register] button 702
When pressed, these information are sent to the collection center system 4.
How to provide the incentive of FIG. 46A to the DB server 14
Stored in the modulus field 4612. The AP server 15
Issuing the above user code and password,
The information of the final confirmation screen shown in FIG.
(S2218 in FIG. 23). FIG. 8 shows the information displayed on the PC 24 by the user.
Press the [Confirmation and Print Screen] button 801 on the screen.
2219), the content displayed on the final confirmation screen shown in FIG.
Is printed from a printer connected to the PC 24 (FIG. 2).
3 S2220). Points to be corrected in the contents of the screen shown in FIG.
The "Redo" button 802 on the screen shown in FIG.
Press to return to the registration screen shown in FIG.
(S2212 in FIG. 23). Note that the user code and password for the user are
The issuance of the e-mail, e-mail, and a
Or it is also assumed that it will be done by methods such as mail dispatch
Is done. (2) When the consumable sales user is authenticated, the information on the screen of FIG.
The message is sent and the screen is displayed. FIG. 9 displayed on the PC 24 (customer terminal)
Click “Consumable purchase” 901 via the screen.
Is sent, a signal to that effect is sent to the web server via the communication line.
Is transmitted to the server 13. The signal is given to the AP server 15
Upon receipt, the AP server 15 deletes the contents of the input instruction.
It is recognized (S2205 in FIG. 23). The instruction is `` Purchasing consumables
If “ON”, the AP server 15 deletes the
The information on the purchase screen of the consumables is transmitted to the PC 24 via the Web server 13.
(S2206 in FIG. 23). The user can
I want to purchase from among the products (consumables) displayed on the surface
Select the model number of the consumable item and enter the quantity into PC24.
You. FIG. 10 shows a cartridge model number "CRG-1".
And "CRG-2" are input to PC24 and displayed on the display
An example is shown. AP server 15 from PC 24
Depending on the information received, the unit corresponding to the entered model number
DB server 14 for price and discount rate for total amount
And transmits it to the PC 24. Therefore, on the sales screen
Displays the unit price and discount rate in real time (see FIG. 23).
S2207). Also, the unit price corresponding to the entered model number,
And the discount rate corresponding to the model number from the DB server 14
You may. It should be noted that the discount rate is set to AP through FIG.
The login server corresponding to the login user registered in the server 15
Incentives are included. The user wishes to purchase on the screen shown in FIG.
Enter the product quantity 1001 and check the billing amount etc.
Then, if there is a change, the content is corrected and then the
Press the "Send" button 1002. Collection center system 4
Receives the push signal of the send button via the specified communication line
(S2208 in FIG. 23-transmission), and the order of the consumables is completed.
I do. After that, the AP server 15 confirms and delivers the order
Processing such as setting and confirmation of a period (S220 in FIG. 23)
9) and sales processing including sales results for each customer
Processing: S2210 in FIG. 23 and the like are performed. This process
Are not directly related to the present embodiment, and the detailed description thereof is omitted.
Abbreviate. In step S2209, an order is received.
Sales data including the type and quantity of products
Is stored in the database server 14. The data to be updated
The sales table 4620 shown in FIG.
It is. The sales table 4620 has a new record
Will be added. The record shows that the current date is
Field 4623 contains the model number and quantity of the item sold.
Model number field 4621 and quantity field 46 respectively
22. However, by the same user,
If a product of the same model number is sold on the same day,
No new record is created, and the existing record
The quantity may be updated. The accumulated sales data will be described later.
Referring to the conversion tables of FIGS.
Used to calculate the sensibility. Then, the process returns to step S2203.
Again, the information on the process selection screen shown in FIG.
It is supplied to the PC 24 via the bus 13. The user wants
After finishing the process, press the [logout] button 905
The user logs out (S2204-YES in FIG. 23). (3) The user of the collection request displays the image of FIG. 9 displayed on the PC 24 (customer terminal).
"Request for collection of used consumables" 902 via the screen
In this case, the signal indicating the instruction
Is transmitted to the Web server 13 via the Web server 13. The signal is AP
When given to the server 15, the AP server 15
(S2205 of FIG. 23)
Order). If the instruction is to "collect used consumables,"
The server 15 displays information on a selection screen of a collection method, an example of which is shown in FIG.
Information is supplied to the PC 24 via the Web server 13 (FIG. 24).
S2301). The user can use the screen to collectively collect 11
01 or individual collection 1102, whichever you want
You can select the collection method. If the user
If you select, collect or collect individually to PC24 according to the selection
A signal specifying whether to collect is input. The selection result is displayed
Information sent from the customer terminal to the Web server 13 at the collection center
Is transmitted to the AP server 15 via the Internet. AP server 15
Whether the user has selected bulk or individual collection
It has a recognition function to recognize. The AP server 15 allows the user
Information that indicates whether you have selected bulk or individual collection
Recognize (S2302 in FIG. 24) the screen corresponding to the selection
Is provided to the user via the Web server 13 (S
2303 and S2312). When batch collection is selected, the AP server 1
5 is a screen information for selecting a collection container to the PC 24.
The information is transmitted (S2303). FIG. 12 shows a case where the user desires collective collection.
Supplied in step S2303 and displayed on the display unit of the PC 24.
It is an example of a screen shown. User requested bulk collection
In this case, first, the used consumables are
Specify the type 1201 and quantity 1202 of collection containers to be stored.
Set. In FIG. 12, there are two types, four and eight.
You can choose. After inputting, press the “Send” button 1203
This allows the entered information to be transferred from the customer terminal to the collection center.
It is transmitted to the AP server 15 via the Web server 13. AP
The server 15 receives and temporarily stores the information.
(Step S2304). At the collection center,
According to the type and quantity of collection containers
And send the collection container. Once the collection container has been designated, the AP server
15 is the model number of the consumable that you want to collect from the customer terminal
And screen information (Fig. 13) for specifying the quantity
(S2305). Requester displays on customer terminal
Select the consumable model number 1301 and quantity 1302 on the screen.
After the selection, the "send" button 1303 is pressed. The AP server 15 stores the model number and number of the consumables.
It is determined whether the amount information has been received (S2306). Receiving
If the collection container stored in step S2304 is
To the capacity, the number of consumables received in step S2306
Are compared (S2307). Customer if they are equal
The user of the terminal 24 (for example,
Related to the collection information, that is, the received consumables
The model number and quantity are stored in the DB server 14 (S231
0). The database updated at this time is
46B is a collection table 4630 shown in FIG. Collection
A new record is added to the table 4630. So
The record of the current date is the collection date field 4633
The model number and quantity of consumables to be collected
Field 4631 and the quantity field 4632.
Have been. In the example shown in FIG. 13, the AP server shown in FIG.
The bar 15 stores “CRG-
"1, 2" and "CRG-3, 2"
Associated with the user (for example, associated with login information)
Stored in the DB server 14 of FIG. In addition, with model number
“2” is a consumable CRG-
1 and CRG-3. In this case,
Since the incentive is also treated as a lump sum,
The fact that it is a batch collection is also stored in the database. The database updated at this time is shown in FIG.
46B is a collective collection table 4640 shown in FIG. 46B (D).
A new record has been added to the lump collection table 4640.
It is. The record shows that the current date is the collection date field
4643 indicates the type and quantity of the designated container.
Type field 4641 and quantity field 4642
Be recorded. On the other hand, in step S2307, the capacity of the container
If the quantity of consumables does not match
At step S2308, a warning screen is displayed for the customer terminal.
The information for displaying is transmitted. FIG. 14 shows the warning screen.
It is an example of a plane. The requester displays the time on the screen of FIG.
Press the "yes" button 1401 to resubmit
You. In that case, the “yes” button was pressed but the AP
Sent to the server 15 and renewed from step S2301.
Then, the processing described above is repeated. When the collection request is continued as it is,
The user presses a "no" button 1402. In that case,
That effect is transmitted to the AP server 15. The AP server 15
The collection information received in step S2306 is used as user information.
And store it in the database server 14 (S23)
10). In this case, collect all incentives
Information for incentive calculation
Do not store in the database
Control is performed. At this time, the batch collection table
4640 is not updated, but the collection table 4630
Will be renewed in the same way as
You. Further, the AP server 15 shown in FIG.
Arrange to send collection containers corresponding to used consumables to users
(S2311). Specifically, the printer 19 shown in FIG.
From here, the shipping slip and the above-mentioned collection slip are printed and sent
A collection container with a collection slip is issued to the user according to the status.
Sent. Also instructs another form of delivery
The notice is sent to the information established by the agency that performs the collection container delivery business.
The information is transmitted to the information processing device (S2311). And the notification
The actual collection container is delivered to the user according to the
You. The user has received used consumables.
Store in a collection container and request collection to a collection center. The above is a case where the user desires collective collection.
The explanation has been made assuming. The logged-in user
For customers with a large transaction volume, such as
And click `` Request for collection of used consumables ''
The screen corresponding to the collective collection in FIG. 13 may be displayed directly.
No. This can reduce the burden on the client.
Wear. To do this, the customer number corresponding to the dealer
No. and password, and a request for collective collection
And a flag (information) for displaying directly
The information is stored in the DB server 14 in advance in association with it. So
And store it in association with the customer information of the logged-in user
Refers to the above flag, and displays the screen of collective collection request
When the settings are confirmed to be
Control for directly displaying the collection request is realized. On the other hand, when individual collection is selected, the AP
The server 15 selects the consumables to be collected for the PC 24.
Is transmitted (S2312). FIG. 15 shows that the user has requested individual collection.
Is notified from the PC 24 to the AP server via the communication line.
In step S2312, the AP server 15
It is an example of screen information supplied (displayed) to C24.
You. The user selects the consumable item number 150 for which individual collection is desired.
Select 1 and enter the quantity 1502, the desired collection date
After inputting 1503, click the [Send] button 1504
Push. The AP server 15 shown in FIG.
1, 1, "CRG-1, 1,""CRG-1,1," and "CRG-1
3, 1 "(S2313) and associated with the user.
It is stored in the DB server 14 of FIG. 1 (S2314). At this time
Does not update the batch collection table 4640,
Update of collection table 4630 is the same as in the case of batch collection
Done in Further, the AP server 15
Based on the data, search for a possible collection date that is close to the desired collection date.
If the collection date and the collection date do not match,
The AP server 15 provides a list of possible collection dates near the desired collection date.
To the PC 24 and let the user select it
The date of collection will be determined. For the database server 14
Stores a collection schedule that lists collection destinations in order of date, for example.
Have been. Then, based on the collection schedule,
Whether or not it can be collected on the desired collection date
If so, it is determined when it can be collected. Of this procedure
Detailed description is omitted. When the scheduled collection date is determined, the AP server shown in FIG.
15 is for the user to print the collection slip described above.
The collection slip data is transmitted to the PC 24 (S2315). this
The collection slip data is HTML data and
And GIF (Graphics Interchange Format) images
If it has been configured, it will be pre-
Printer 22 or 25. But,
Resolution data is displayed as a barcode.
If high printing is required, for example,
PC2 as PDF (Portable Document Format) data
It is desirable to send to 4 and print. The above is
Assuming that the user owns the printout device
I have. If the user does not own a printout device
Provides collection slip data to users via the Internet
Either send it or use the collection slip created by the collection center
Select whether to mail to the collection center system 4
To the PC 24 to provide the user with a collection slip.
You can choose how to get it. User chooses
The selection made on the screen is transmitted to the AP server 15.
The AP server 15 recognizes the user's selection and responds to the recognition.
The collection slip by any one of the methods. Thereafter, the processing proceeds to step S220 in FIG.
3 again, the process selection screen shown in FIG.
It is supplied to the PC 24 via the bus 13. The user wants
After finishing the process, press the [logout] button 905
The user logs out (S2204). FIG. 16 shows an example of the collection request shown in FIG.
The collection log printed by the collection center or user.
It is a figure showing an example of a vote. In the example shown in FIG.
Three ridges CRG-1 and one CRG-3, requested to be collected
I have. Therefore, in FIG. 16, the collection slip for CRG-1 is
Three recovery slips for CRG-3 are printed. In addition,
When creating a collection slip on the user side,
A box of A4 size with adhesive applied to the back inside the box
If you put a recording paper etc., it is effective for printing this collection slip
is there. The size of the recording paper is not limited to A4.
Output on a printer with B4, A5, etc.
Any size is possible as long as it is capable. The collection slip includes the type of collection product and the collection code.
Address, name (sender),
The date of receipt of the request, the expected date of collection, etc. are described. These are the figures
46A, 46B (C) and 46B (D)
It is. At least the registered user (user
Information that can identify the user name, user code, etc.)
include. In addition, user's location, collection request reception
Date, expected collection date, type of collected items (used consumables),
Information specifying the quantity can be included in the collection code.
Wear. In the case of bulk collection, the type and quantity of containers
Information for identifying
You. Issued (generated) by the collection center system 4
The information displayed on the collection slip indicates that the collection
When collected by a distributor or agency that is in charge of collection
Used to efficiently manage collection results for each user
Is done. Further information on how the collection code is used
Since the details will be described later, the description is omitted here. The user cuts the printed collection slip.
Consumables or collected consignment
Paste correctly on the package box. This is ready for individual collection
Preparation is completed. In the above description, the collection center
To provide transportation means for collection
Has been determined. This way, you can deliver consumables
Collection of used consumables by effectively using transportation means
can do. Of course, you can collect used consumables
The method of transporting the items is not limited to this. As described above, when the user operates the terminal device
24, the AP server in the collection center system 4
The management server such as the server 15 reserves the collected consumables.
In the management server, the
You can make a concrete business plan for income in advance
You. (4) Request for Collection Container The user stores the consumables separately from the request for collection of used consumables.
You can also request the shipping of the container. In this case, FIG.
“Request for collection container” 903 is selected from the customer terminal 24
Thus, the information to that effect is transmitted to the AP server 15. AP
In the server 15, in step S2205 in FIG.
It is determined as "container request" and the procedure shown in FIG. 26 is executed. In FIG. 26, the AP server 15 is a client terminal.
The screen for confirming the order of the collection container shown in Fig. 12
The surface information is transmitted (S2501). Screen for order confirmation
The screen is displayed on the PC 24, and the client responds to it.
Enter the container type 1201 and quantity 1202 and click the send button.
If you press the button 1203, the entered information is
Is transmitted to the server 15. The AP server 15 determines in step S2
At 502, the received data is determined and the received information is determined.
If is information indicating the type and quantity of collection containers,
In step S2502, the type and quantity of the collection container are included.
Link collection container information with the user information of the requester
Stored in the database server 14. This was mentioned earlier
Update of batch collection table 4640 in batch collection procedure
The procedure is the same as the new one. Then, the steps in FIG.
It returns to S2203. At the collection center,
Ship the container to the client. Request for collection container
Of collection code including user information to identify the user
Is attached. In this way, the collection container is delivered to the user in advance.
When taking the form of a consumable, collect the
In some cases, it is not necessary to request a container. for that reason,
The “request for collection of used consumables” in FIG. 9 is selected by the user.
Input is skipped on the screen shown in FIG.
A button for performing the operation may be provided in FIG. This
When the button for skipping is selected, FIG.
Step S2304 in Step 4 is skipped
Then, step S2307 is also skipped. For this reason,
If the input of FIG. 12 is skipped, the warning screen of FIG.
It is not displayed on the terminal. (5) Confirmation of Incentives, etc. In the screen of FIG. 9 displayed on the display section of the customer terminal 24,
"Confirmation of collection rate and incentive" 904
When selected, information indicating the selection is sent via the communication line.
It is received by the Web server (S2205). Receiving that information
The AP server 15 of FIG.
Recognize that "Confirmation of the
S2205— “confirmation”), stored in the database server 14
Log in from the collected data and sales data
The discount amount and discount rate corresponding to the user
And edit it on the display screen, send it to the customer terminal and display it.
(Step S2401 in FIG. 25). For example, the times stored in the database
Bonus points according to future discount rate and recovery rate from yield
(Recovery rate bonus points). others,
This is also stored in the database server 14,
Collection points and consumables sold for each item collected
Points for each sale, given for collective collection
From the database
Calculate total points as needed. example
For example, sales table 4620 and collection table 4630,
The consolidation collection table 4640 contains the types of consumables or containers.
Type and its quantity are stored. Therefore, each table
Depending on the type of consumables or containers for each record of
Search the point table prepared for each table
And get points per unit quantity. Point obtained
Multiplies the quantity and multiplies all records
Thus, the total value of the points is obtained. These poi
40 and 41 based on the
It is converted to an amount and presented to the user as a discount amount. FIG.
An example is shown below. Calculation of points and incentives
Is also performed after the collection of consumables. Both calculation processes
Since they are common, calculation methods are used in the description of the processing after collection.
The order will be described. The AP server 15 obtains information on the calculated points.
The information of the confirmation screen shown in FIG. AP Sir
The server 15 changes the confirmation screen of FIG. 17 to the Web server 13 of FIG.
(S2401 in FIG. 25). FIG.
7 shows (1) the user identifier, and (2) the total number of users.
Earned points, (3) Sales points and times as a breakdown
Earning points, collection rate bonus points, lump collection bonus
Points, (4) Incentive required from earned points
And its breakdown. The detailed incentive, ie, the user
When the user wants to check the acquired points,
Button to display details arranged at the bottom of the screen
"Selling point details" button 1701
Details button 1702, “Recovery rate bonus point”
Details button 1703, “Batch collection bonus points”
Press the desired button from the “Details” button 1704.
You. When one of these buttons is pressed (Fig. 2
5, S2402-"Details"), the AP server 15 is shown in FIGS.
The information on the detailed screen, an example of which is shown in FIG.
And supplies it to the PC 24 (S2404 in FIG. 25). FIG. 18 shows a “to sale point details” button.
When 1701 is pressed, the AP server 15 sends the customer terminal 24
Showing an example of a screen transmitted to the customer terminal and displayed on the customer terminal
It is. On this screen, the sales displayed in FIG.
Details of point "76,300" are for each type of consumable
In addition, the sales quantity, sales date, points per unit quantity
Is displayed along with etc. Here, "Campaign Target"
There is a “purchase campaign target” shown in FIG.
This item indicates whether or not the consumable is used. these
The data to be displayed is stored in step S2209 in FIG.
Is determined based on the sales data accumulated in the. FIG.
In addition, the button for returning to the screen of FIG.
Buttons for displaying "Back" and other details screens
Is also displayed. FIG. 19 shows a “to collection point details” button.
When 1702 is pressed, the AP terminal 15 sends the customer terminal 24
Showing an example of a screen transmitted to the customer terminal and displayed on the customer terminal
It is. On this screen, the collection displayed in FIG.
Details of point "26,320" for each type of consumable
In addition, the collection quantity, collection date, points per unit quantity
Is displayed along with etc. Here, "Campaign Target"
There is a “collection campaign target” shown in FIG.
This item indicates whether or not the consumable is used. these
The data serving as display contents is stored in step S2311 in FIG.
And stored in step S2314, and the step of FIG.
It is obtained based on the collected data corrected in S83.
In order to return to the screen of FIG.
Button to go back and other detail screens
Buttons are also displayed. FIG. 20 shows the details of the “collection rate bonus point”.
When the “to” button 1703 is pressed, the
One of the screens transmitted to the customer terminal 24 and displayed on the customer terminal
It is a figure showing an example. In this screen, it is displayed in FIG.
Of the collected bonus point "4,000"
Collection rate (70% in FIG. 20) depends on the collected consumables
Will be displayed along with the statement. The data to be displayed
The steps S2311 and S23 in FIG.
14 and corrected in step S83 of FIG.
Determined based on collected data. In the screen of FIG.
In addition, a button "return" for returning to the screen of FIG.
And buttons to display other detail screens
You. FIG. 21 shows “Batch collection bonus point details
When the “Detail” button is pressed, the client terminal is sent from the AP server 15
24 shows an example of a screen transmitted to the customer terminal and displayed on the customer terminal.
FIG. On this screen, the screen displayed in FIG.
The details of the collective collection bonus point "40,000"
For each collection container of consumables, its quantity, collection date, unit quantity
It is displayed together with the other container points. These displays
The content data is stored in step S2314 in FIG.
Collected and corrected in step S83 in FIG.
Collected data such as the number of containers collected collectively included in the data
Required based on the data. The screen shown in FIG.
Or a button "return" to return to the screen of FIG.
A button for displaying a detail screen is also displayed. [Return] on each screen of FIGS.
When the button is pressed, the process returns to step S2401 in FIG.
18 is supplied from the server to the customer terminal and displayed.
Is shown. Also, on the screen shown in FIG.
Is pressed, the process proceeds to step S2203 in FIG.
Then, the information on the process selection screen shown in FIG.
The data is supplied to the PC 24 via the server 13. User wants
After finishing the process, press the [logout] button to log
Out (S2205). The screens shown in FIGS. 17 to 21 are displayed.
The incentives (points) shown in FIG.
Collection managed by the database server 14 shown in FIG.
Determined based on data. The description of these tables is
It will be described later. The collected data is executed by the AP server 15.
The database server 1 according to the procedures shown in FIGS.
4 is stored. The AP server 15 collects the collected data.
Computers that run programs for processing
is there. Therefore, in the description of business processing in the collection center
In this case, the AP server 15 may be called a collection server.
You. As described above, the confirmation screen shown in FIG.
The total acquired points and their breakdown are displayed, and FIGS.
On the detailed screen shown in
The quantity, collection rate, points, etc. for each product are displayed. The point is the database server 1
4 shows the collection results for each user (FIG. 46)
B) and tables of FIGS. 36, 37, 38, and 39 described later.
Is determined based on 40 and 4 from the point
Actually give the user the discount amount etc. by the table of 1.
The incentive to be paid is determined. In addition, from the collection results
Detailed theory on the table for determining points
This will be described later. In addition, management of collection results
26, 27, 28, 29, and 30 AP Servers
15 is realized. In addition, without finding points, FIG.
Using the tables shown in 3, 34 and 35, the direct discount rate etc.
The procedure for calculating the incentive is adopted in this embodiment.
Is also good. [Processing after collection (1)] FIG.
Collection server shown in Fig. 3 after only the consumables arrive
9 is a flowchart showing processing of (AP server) 15;
You. Here, the processing of each step shown in FIG.
Nonvolatile memo of the collection server device 15 installed in the
Recovery based on the program code stored in the
The CPU provided in the server device 15 executes the
It is realized. The collection server device is an AP server
15 is described, but is shown in FIG.
Web server 13, DB server 14, or PCs 16 and 18
Either can be used. Alternatively, a web server
Server 13, DB server 14, AP server 15 and PC 16
Uses one server device that has each function logically
It is also possible. Also, access the DB server 14
A server that can be used can be prepared separately and used. Used consumables arrive at the collection center
And the collection code recorded on the collection slip is read (S8
1) is input to the AP server 15. Barco collection code
Card, etc., the lead connected to the PC 16 shown in FIG.
The bar code is read by the
It is sent to the AP server 15. FIG. 28 shows details of step S81.
Show details. In step S81, the attached
Read the collected code (S2700) and read it
Information included in the collection code, indicating that it is a batch collection
It is determined whether or not it is batch collection (step
S2701). If it is determined to be a lump sum collection,
In step S2702, the actual number of consumables collected is
This is a process to make the server recognize whether the capacity is less than
You. At step 2702, the operator of the collection center
However, it is visually checked and determined, and the server
Enter YES / NO. In this case, PC16
And the like, an image prompting the operator to confirm is displayed.
Alternatively, according to the signal of the determination result by the image recognition, Yes /
No is determined. The number of collected consumables is equal to the storage capacity of the collection container.
If it is more or more, in step S2703,
Collective collection points are added according to the type of container. one
Collected collection points are managed by the database server 15.
Register points for each collection container for each user
Is added to the table and managed. In step S81, the collection code is read.
When the processing of FIG. 28 ends, the AP server 15
Collection data corresponding to the input collection code (this embodiment
Then, it is also called collection information. ) From the DB server 14
And supplies it to the PC 16 or 18. Picture of PC16 and PC18
On the side, the user name indicated by the collection data, the request date, the collection schedule
Information such as day, region, and type and quantity of collected items
Is displayed. The operator determines in step S82
Whether the collected data matches the actually collected items
Can be easily determined by looking at the screen.
it can. The operation of checking the contents of the collected items is performed by humans.
May be used or image recognition, pasted on consumables
A barcode with data about the consumables
May be performed by using a device that automatically reads
No. If the collected data does not match the collected material
In this case, the collected data is corrected (S83). Correction is
This is performed by an operator's input or the like. Finally collected
Are (1) renewable consumables, (2) non-renewable reproduction
Products, (3) non-renewable consumables for other companies' products,
Further, (1) and (2) are classified by type. Description
In order to make it easier,
Collected items, (2) recycled products, and (3) products for other companies. Next, the AP server 15 shown in FIG.
The collection rate for each class is calculated (S84). In other words, the user
Reads the total collected data from the DB server 14 and collects the total
Update the data with this collection data. further,
User's sales data (sales table) from DB server 14
And record the shipment quantity, and the total collected data
Calculate the recovery rate for each type of consumables from Specifically
The following calculation is made for each type of consumable. (Quantity of Effective Collectibles) ÷ (Number of Sales) = (Recovery Rate /%) (Quantity of Recycled Products) ÷ (Quantity of Effective Collectibles + Number of Recycled Items)
(Amount) = (Recycled product rate /%) (Amount for other company's product) / (Total collection volume) = (Other company product ratio)
/%) And the types of consumables that show a recovery rate of over 100%
(S85), and if all are below 100%,
To the DB server 14 as the collection rate for each user type
It is stored (S86). Subsequently, the AP server 15 determines the type of the user.
Calculate the average user recovery rate by averaging all the recovery rates
Then, it is stored in the DB server 14 (S87). Updated at this time
The recovery rate table shown in FIG.
4650. Recovery table 4650 has a new
Record is appended. The record is
In the model number field 4651 of the consumable item, the calculated
Average recovery rate for consumables is Average recovery rate field 4
652. The average recovery rate exceeds the predetermined value α.
(S88-YES), use the tables in FIGS.
To determine the point on which the incentive is based (S
89). At this time, the ratio of recycled products and the products of other companies
If it exceeds, penalties such as reducing points
May be imposed on the user. Figure 4
Change the discount rate, discount amount, etc. by referring to the tables 0 and 41.
Is notified to the user by e-mail or other means (S
90-1). The notification form is the screen as shown in FIG.
May be displayed. Next, the AP server 15 sets the average number of times for all users.
The yield is calculated (S90-2), and when the average recovery is equal to or more than the predetermined value β.
If there is (S91-YES), the process ends. Also, average times
If the yield is less than the predetermined value β, a warning is issued (S92). this
The processing described below according to the warning is executed (S93). Calculation
The average collection rate obtained is the average of the user table (FIG. 46A).
Recorded in recovery field 4607. On the other hand, in step S85, the recovery rate becomes 100%.
If it exceeds, the process moves to the exception process shown in FIG.
In FIG. 29, first, the time stored in the DB server
It is verified that there is no error in the collected data (S94), and the data is
If there is an error in the data (S95-YES), the DB server 14
Collected data or sales data (sales data)
One or both are corrected (S100), and the process proceeds to step S8.
Return to 4. The collected data stored in the DB server 14
If there is no error in the data, the specific reason is investigated.
(S96). In other words, an electronic device with a questionnaire
Get an answer by sending an email to the user. Recovery rate
The following reasons are considered as the reason for exceeding 100%
Can be The reason (3) is, for example, that
And other departments have registered as users
Assumes that consumables collected from departments and departments are collected
are doing. Reasons why the collection rate exceeds 100% (1) Consumables owned by the user before registration are collected
Was. (2) Consumables sold through other routes were collected. (3) Consumables collected from others were collected. In step S96, the data transmitted to the user
If there is a response from the user to the mail (S97-YE
S), appropriate measures are taken according to the contents of the answer. An example
For example, if reason (1) is answered, there is no particular problem
Through steps S97 and S98 to step S99
To set the collection rate to 100%, and step S8
Return to step 6. If the reason (2) or (3) is answered,
If so, consult with the user and correct the data (S100),
The process returns to step S84. If no answer can be obtained from the user,
(S97-NO), a warning is issued (S101), and the collection center
The administrator of Stem 4 cannot get an answer from the user
The cause is investigated (S102). In step S88, the average collection of users
If the rate is less than the predetermined value α, the process proceeds to the exception processing shown in FIG.
Transition. First, the collected data stored in the DB server 14
Is verified for errors (S103), and
If there is any (S104-YES), the data is stored in the DB server 14.
Collected data or sales data (sales data) or
Both are corrected (S107), and the process proceeds to step S84.
Return. The collected data stored in the DB server 14
If there is no error in the data, the specific reason is investigated.
(S105). In other words, a telephone with a questionnaire
Get a reply by sending a child mail to the user. A user
The reason why the average recovery rate is less than the predetermined value α is as follows.
Things are conceivable. (4) Used consumables are discarded (5) Another collection route is used If there is a response from the user (S106-YES),
According to the contents of the response, a separate cooperation request for collection was made.
And investigate the reasons for using other collection routes.
To improve the collection center system 4 and its services
Get information for Then, without correcting the data, step S
The process returns from S106 to S89. If no answer can be obtained from the user,
(S106-NO), a warning is issued (S108), and the collection center
The administrator of the system 4 can explain the reason why the answer cannot be obtained.
Investigation is performed (S109). [Response to low recovery rate]
It is detected that the average collection rate of the user falls below the predetermined value β.
Collection by the collection center is functioning properly.
Indicates no. In this case, the factors are first investigated.
And take action according to the result. For example, to collection
Request for cooperation and promotion to promote collection
(For example, as shown in the table of FIG. 38 according to the collection rate,
Bonus points) and the average
Improvement is achieved. In addition, for bulk collection,
Refer to the table as shown in FIG. 39 according to the type of container.
Then, the collective collection bonus points are given to the user.
These bonus points are also stored in the database
You. The AP server 15 stores the average number of times for all users.
Not only the yield but also the types of consumables for all users
The average recovery rate is also monitored. And flat by type
If the average recovery rate is less than the predetermined value γ, a warning is also issued.
You. In such a case, cooperate with the collection of the target consumables.
Request for power and promotion to promote collection
As a result, the average recovery rate is improved. There is a need to improve the recovery of certain types of
Not only when the recovery rate drops, but also for certain types
When the demand for used consumables is expected to increase
Is also included. In such cases, the target consumables
Request for cooperation with collection and promotion to promote collection
The average collection rate will be improved. FIG. 22 shows that the Web server 13
Of the specific consumables supplied to the terminal device 24 used by the
Sales during the promotion period to facilitate collection
It is a figure showing an example of the login screen of the / collection system.
Almost the same login screen is used to improve the overall collection rate.
You only need to prepare a surface. Of course, not only the login screen,
Display banner for promotion on other screens
It is also effective to do so. Further, of the incentives just described,
Promotion method is different for each region and each country
Provide more flexible incentives.
I can. As described above, the procedure shown in FIGS.
To reflect the collection results of used consumables for each user.
Incentives can be given for each user.
Incentives are given according to the quantity collected and the collection rate.
In addition, it is also given according to the quantity collected collectively. Up
By implementing the mechanism described in
Data collection of sales results and sales results for each user
Can be instantly presented to the user on demand
You. As a result, it takes time to aggregate data,
The problem of not being able to immediately grasp the status of
Question that it takes a long time to know the results of collection cooperation
I can solve the problem. [Processing after recovery (2)]
Procedures for collecting consumables without requesting collection from the user
Briefly shown. The above procedure after FIG. 23 is performed by the client.
Collect the quantity and type of consumables you want to collect
To the collection system by sending it to the
Assuming that the collection slip is attached and sent to the collection center
ing. However, registered users have nothing to do with collecting consumables.
A collection container can also be obtained. In that case,
Using the obtained collection container, the client does not request collection
Consumables may be sent to a collection center. So
In such a case, the type of consumables shown in FIG.
Prepare the recorded barcode at the collection center in advance,
Read at the collection center in association with the consumables actually collected
In this way, the post-collection process can be performed according to the procedure shown in FIG.
Is performed. Of course, the procedure in FIG.
Executed. In FIG. 31, first, attached to the collection container
User information from the collected code (step
S3001). For example, use a barcode reader
Data that has been read by an OCR reader and registered with user information.
It can be specified by referring to the database. Next, of the identification information input to the collection server,
A recognition process is performed (step S3002). This identification information
Is input by input means such as a barcode reading device.
Reading the information of the collection code attached to the collection container and visual inspection
Input from keyboard etc. by operator based on judgment
This is done by input through means. For example, in FIG.
The list of barcodes shown is used. In this case, the operator performing the collection work
Visually check the type of used consumables (collected items)
The corresponding code is found from the bar code list in FIG.
And collect via input means such as a barcode reader
Enter the type information of the collected product into the server (AP server) 15
You. This input information is input in step S3001.
Associated with the provided user information (customer information)
It is stored in the base server 14. The data to be updated is the figure
A collection table 4630 shown in FIG.
Date, the model number and quantity of collected consumables
Recorded as code. [0129] Although not shown, if the collected material is other
Information indicating that the product is a company product or a recycled product
Parcodes to be input are also prepared as barcodes in Fig. 32.
Keep it. Other companies' products and recycled products are actually collected as collected items
The bar corresponding to another company's product or recycled product
The operator selects and inputs code information from FIG.
By doing so, the AP server 15,
Alternatively, it is stored in the database server 14. Steps
S3304, step S3306, step S3303
Is executed when the barcode information shown in FIG.
It is realized by force and recognition. Next, the input entered in step S3002
The collected consumables can be processed based on the force information.
Is determined, that is, whether it is an effective collection (S30)
03). Identification information that the input information
Information that is stored and managed in advance in the database.
If the identification information corresponds to the collected item, the type is recognized.
be able to. On the other hand, products from other companies and
If the product does not exist, it will be collected from the entered identification information.
Type cannot be recognized. In this case, the collection service
An error code is input to the bus 15. Therefore,
If the judgment in step S3003 is "NO", the step
In S3004, it is determined that the collected material is a product of another company.
Is judged and the ratio of other companies' products
Is calculated and reflected on the database server 14. Other company
In the case of goods, the quantity is a user record (FIG. 46A)
Is added to the other company's product number field 4616. Collect
The total number of consumables purchased is the value of the competitor's product number field 4616.
And the quantity field recorded in the collection table 4630
4631 and the number of recycled products field 4614
It is obtained by summing up the values. Therefore, the number of products of other companies
Divide by the total number of consumables collected to obtain the product ratio of other companies.
Can be Competitor product rate field 461 in the user record
5 is updated by the obtained value of the competitor's product rate. In step S3004, the collected material is made by another company.
If it is recognized as a product,
The distinction is visually determined by an operator or the like. Operating
Input identification information via input means such as a keyboard.
Power. In step S3004, according to the identification information
Thus, the types of the products of other companies are determined in detail. In step S3005, the collected items are
If the product is of a managed type,
Is determined. Refurbished products are used consumables
Is used by a third party other than the manufacturer of the
It has been processed for the purpose. For example, used to
The toner cartridge is refilled with toner
Applicable to goods. Refurbished products are more difficult to reproduce
In some cases, consumables other than refurbished
You. The judgment as to whether or not the product is a recycled product is made by the operator
Confirmation is performed. Then, the operator enters the result of the confirmation.
Based on the input signal, it is determined whether reproduction is possible.
Or, the non-volatile storage means provided in the used consumable
Based on the reading of the stored information that identifies
It can also be determined based on If it is determined that the product is a recycled product,
In step S3006, the type of the collected item is determined to be a recycled product.
The recycled product rate of the user's collected products is calculated and the database
Source 14. In the case of refurbished products,
Reproduction item number field 46 of the user record (FIG. 46A)
14 is added. All consumables collected are products of other companies
In the value of the number field 4616 and the collection table 4630
Sum of the value of the recorded quantity field 4631 and reproduction
It is obtained by summing the value of the
You. Therefore, the number of recycled products is divided by the total number of consumables collected.
Then, a recycled product rate can be obtained. Refurbished user record
The rate field 4613 contains a value of the obtained recycled product rate.
Be updated. The collected consumables are objects to be collected.
If it is not a refurbished product, go to step S3007.
And the type of collection and user information are linked
Stored in the database. At this time, the type and number of collected items
Depending on the quantity, points are awarded to the user and the data
Stored in the base. This processing corresponds to step S in FIG.
If the contents are the same as the processing from step 84 to step S93
Good. Finally, at step S3008,
The processing from step S3002 onward is performed for all the collected items.
It is determined whether the process has been completed, and if not, step S30
Return to 02. According to the above procedure, no collection request has been made.
Consumables are handled at collection centers and collected by each user
Rate, etc., and manage
It is possible to provide seed incentives. As described above, the processing in the flowchart of FIG.
By implementing management, users and recycling plants can be
Eliminates operator's trouble and realizes collection results more easily
Can be [0139] In addition, a preferred embodiment different from the above-described embodiment is described.
As an embodiment, the types of collected items are set in advance as shown in FIG.
Attach or record identification information for identifying
The identification information to a reader such as a barcode reader.
Related to the user information read from the collection container and read from the collection container
It is also assumed that it is stored in a database and managed
Is done. In addition, knowledge to identify collected items such as products of other companies
For collected items without additional information, refer to FIG.
Prepare identification information such as 2 and store it in the database.
Recovery of company products, etc.
It can be managed in association with the information. As still another preferred embodiment,
Products stored in the non-volatile storage means provided in the collection
Is read and associated with the user information.
It is also envisioned that the resources will be managed on a case-by-case basis. In addition,
User information etc. are also stored in volatile storage means
If so, a collection code to identify the specific user information
Centrally manage collection results for each user without issuing
I can do it. [Calculation of Incentive] Next, FIG.
Total incentives executed in step S89
The calculation will be described. This processing is performed in the step shown in FIG.
In step S2401, the data is sent from the AP server 15 to the PC 24.
Is also performed when creating the information on the confirmation screen
You. Incentives are given in monetary terms and discount rates
May be given by When given in money
Also, when cash back with cash and when purchasing goods
May be given as a discount. These are all
Is presented to the user and the user selects
Use by method. This selection is made via the screen in FIG.
Providing incentives for user records
The selected method is recorded in the method field 4612.
You. (Calculation of the Amount) FIG.
Points that represent the points given to each type of consumable
It is an example of an into table. On sales point table
Is the unit quantity (usually one) according to the type of consumables
Points and sales campaigns given for
Sales that are further added to the target consumables
Campaign points and consumables
Campaign target flag, campaign
Period is set. These settings are
This is performed by an administrator or the like. FIG. 37 shows the state when the used consumables are collected.
Points for each type of consumable
It is an example of a table. The collection point table shows
For unit type (usually one)
Points and collection campaigns
Collection can be further stacked for consumables
Pane points and consumables must be eligible for the campaign
Campaign target flag indicating the campaign period
Is set. FIG. 38 shows the recovery rates and the recovery rates.
Collection point table showing the relationship with bonus points
This is an example. FIG. 39 shows that when collective collection is performed,
Collective collection bonus points and containers given for each container
In the example of the batch collection point table showing the correspondence with the type of
is there. These tables are stored in the DB server 14.
You. Non-recyclable products such as recycled products and products from other companies were collected.
If so, reduce the user's incentive
To reduce incentives.
Refer to the table in which the specified value is set. [0145] The AP server 15 executes
Table, and stored in the database for each user.
Consumables sales volume, collection volume, effective collection rate and batch collection
Collection rate of consumables based on the type and quantity of
Points corresponding to sales quantity, collection quantity, and batch collection quantity
Can be obtained. For example, pay attention to a certain user
Then, the points are calculated as follows. First, look at the top of sales table 4620
The record is taken out, and the model matching the model number is shown in FIG.
Search in the sales point table. And applicable
If the model is registered in the sales point table, the model
Test the sales campaign target flag 3604 corresponding to
To This flag is set (in FIG. 36,
If “-”) is not set, the value of the selling point 3602
Is read as points per unit quantity. On the other hand, the sales campaign target flag 360
When 4 is set ("o" in Fig. 36)
Contains the value of the sale date field 4623 of the noted record
Is within the period described in the campaign period 3605
Is determined. And if it is not within the period, sell
The value of point 3602 is calculated as points per unit quantity.
And read. The value of the sales date field 4623 is
Within the period described in the campaign period 3605
If the value of the campaign point 3603 is
Read as a point. In this way, points per unit quantity are obtained.
If so, that point and a few fields of the record of interest
Multiply by the value of C 4622. This result is the record of interest
Points of sales of consumables equivalent to. The above procedure is repeated for all the records while changing the record of interest.
Performed on records. And the same type of wear
Points for goods are accumulated. As a result, the user
Points for each type of consumable sold to
Is calculated. And all this wear points
The total value of goods is the sales given to the attention user
Points. The above procedure corresponds to the collection point table shown in FIG.
The same applies to files. In this case, the sales
Collection table 4630 instead of cable 4620
Collection point table instead of selling point table
(FIG. 37) is used. And about the attention user
And a collection point is required. Bonus points given to the collection rate
The average collection rate field 6007 of the user record
The collection rate range including the value of
Search from the int table. And the POI in the appropriate column
Reward points will be collected points. The collective collection bonus points are shown in FIG.
(D) Collective collection table 4640 and FIG. 39 collective collection
It is obtained from the bonus point table. First, one
Paying attention to each record of the batch collection table 4640,
The value 4641 of the container type field of the record of interest is
Search from the collective bonus point table. And
At the corresponding point, the quantity field 4 of the record of interest
Multiply by 642. This value is the
Minus points. In this way, all kinds of containers
For bonus points and sum them up. this
The value becomes a collective bonus point. The sales points and times obtained as described above
Earning points, collection rate bonus points, lump collection bonus
The sum of the points is the point given to the user of interest.
It is the total sum of The total value is obtained by comparing FIG. 40 or FIG.
According to the conversion table 1, conversion is made to the amount of money. Fig. 40 shows normal time
The conversion table used is shown in Figure 41.
It is a conversion table used. Whether it is during the campaign or not
It can be determined by a given flag or the like. In any table
Also, the exchange rate for discounts when purchasing products and cash
The conversion rate for the back is described. Conversion to money
At the time of calculation, the conversion rate for product purchase and cashback
Both conversion rates are used for discounts and cash
Each of the cashback amounts is obtained. (Calculation of discount rate)
Are converted to discount and cashback amounts
Is done. In addition, as an incentive for users,
There is also a method of giving a discount rate according to the sales volume and the recovery rate etc.
is there. In that case, a set of tables shown in FIGS. 33 and 34,
Alternatively, any of the sets of tables shown in FIGS. 35 and 34
Calculate the discount rate from the calculated recovery rate and sales volume using
Calculate and make it an incentive. FIGS. 33 and 34 are normally used.
You. FIG. 33 shows the discount rate based on the types of consumables and their collection rates.
Is a collection rate-discount rate table for determining the value. is there
When paying attention to the user, the collection rate table 4 of the user of interest
Focus on each record from the top of 650. And figure
In the table of 33, the model number field of the record of interest
At the intersection of the value of the field 4651 and the value of the collection rate field 4652
The column located is the required discount rate. FIG. 34 shows the types of consumables and their sales quantities.
Quantity-discount rate table to determine discount rate from
It is. If you pay attention to a certain user, sell it
Attention is paid to each record from the top of the table 4620.
Then, in the table of FIG.
Number field 4621 and the value of the quantity field 4622
The column located at the intersection of is the discount rate required. The discount rate obtained from FIG. 33 and the discount rate obtained from FIG.
The total discount rate with the obtained discount rate is given to the user of interest
Incentive to be given. This discount rate is
Recorded in the code incentive field 4617
You. FIG. 35 is used during the campaign period.
9 is a collection rate-discount rate table. During the campaign period
Is the table of FIG. 35 instead of FIG. 33 for calculating the discount rate.
Used. Incentive obtained as described above
, Discount amount, cashback amount, discount rate
However, according to the confirmation screens shown in FIGS.
Is the message issued in step S90-2 in FIG.
Knowledge is presented to the user. Thus, AP
The server 15 refers to the tables shown in FIGS.
Sales of consumables stored in the database for each user
Quantity, collection quantity, effective collection rate and types of containers collected collectively
Consumables collection rate, sales quantity, and collection based on
You can get points corresponding to quantity and collective collection quantity.
Wear. And then we aggregate those data,
A discount rate and the like can be obtained. How to provide incentives
When the discount rate is specified as shown in FIG.
The value of the discount rate is displayed on the purchase screen. This implementation
According to the form of
It is possible to provide a mechanism that can provide
It became. In addition, appropriate in
Customers by providing the means to realize
Cooperation can be further promoted. Also,
Number of consumables sold by customers, number of collection cooperation, collection rate, collective collection
Multiple factors, such as power, are calculated in return, and customers
But also more flexible and rational for the collection operations
It has become possible to realize incentives. Furthermore,
It is possible to prevent the collection of inappropriate customers beforehand,
In addition, to users who cooperate with bulk collection in the correct way
Can provide incentives for
So it can facilitate the collection of used consumables
It became so. [Use of Points] As described above, each user
The points given to users are
If you have selected "Amount" as the delivery method,
Disappears by using points. Therefore, points are used
When used, user records are managed as follows:
You. In this embodiment, the user record
The points themselves are not recorded. So, for example
The last time the point was used in the user record
The calculation of points is limited to transactions after that date.
You. The date is not shown in FIG. 46A.
No. In this case, the points may be divided and used.
I can not do such a thing. According to this method, when calculating the points
If you calculate after the day the last point was used
There is an advantage that processing is simple and easy. Also last
For points before the date when points were used, points are calculated
Simplification of collection table etc. because it is not used for
it can. As another method, the user record
There is a way to record the value of the points used. This
In the case of, the user can divide and use the points. This one
In the law, when organizing collection tables, sales tables, etc.
Must be organized according to the used point value
No. When presenting incentives to users,
The number of used points is also shown. Also, discount amount
Is the value obtained by subtracting the number of used points from the total number of points
Is calculated based on In the above method, when using points,
The database is updated. [0166] The number of points is held in a sales table or the like.
If the points have been used, save them if
Subtract used points from held points
No. In this case, the point of the record with the oldest transaction date
Subtract used points from the list. If used
If points are greater, the shortage is the next oldest record
Subtract from the points. Collected on the same date, batch
If the sales and sales points are recorded,
The table will be reduced from the points given by the date
While switching, the used points are recorded in the user record
Will be reflected. In this case, the record whose point is 0
Is not presented to the user. [Analysis of Shipping and Collection Intervals]
DB server 14 of the sales / collection system
And sales and collection data for each type of consumable
Is done. Based on these data, shipments by consumable type
And the collection interval can be predicted. FIG. 42 shows a collection and shipping prediction sequence.
FIG. Steps S81 to S83 shown in FIG.
By processing, collection date 30, collection quantity 31 and
A collection area 32 is obtained. These are the collection data described above.
Separately, the collection date record 34, collection quantity record 35 and
And stored in the DB server 14 as a record 33 of the collection area.
ing. Therefore, if the record 34 of the collection date is analyzed,
For example, collection intervals by type such as "CRG-2 is every third day"
42 is obtained. Furthermore, collection is performed at the collection interval 42 for each type.
By combining the quantity record 35, for example, "CRG-2
Are collected at intervals of 1.2 days per piece. "
A normalized collection interval 43 is obtained. The record 34 of the collection date and the collection quantity
From record 35, monthly change / distribution 4 of collection quantity by type
4 is obtained. The type-specific normalization obtained in this way
The collection interval 43 and the monthly change / distribution 44
The record 33 of the collection area and the collection area 4
Is reflected in The same applies to shipping. As shown in FIG.
Shipping by type by the processing of steps S81 to S83
The date 39, the shipping quantity 40 and the shipping area 41 are obtained.
These are records of the shipping date, separate from the shipping data described above.
37, a record 36 of the shipment quantity and a record 38 of the shipping area.
And stored in the DB server 14. Therefore, if the shipment date record 37 is analyzed,
For example, shipping intervals by type such as "CRG-3 is every 7 days"
47 is obtained. In addition, shipped to the shipping interval 47 by type
By combining the quantity record 36, for example, "CRG-2
Shipment interval by type such as "One shipment per 0.7 days"
A direction 46 is obtained. Also, the shipping date record 37 and the shipping quantity
From record 36, monthly change / distribution 4 of shipment quantity by type
5 is obtained. Between shipments by type obtained in this way
Trends 46 and monthly changes / distribution 45
Record 38 of the consumables manufacturer's production plan 5
0 is reflected. Furthermore, the data obtained by the above analysis
Data, collection area record 33 and shipping area record 38
Deliver consumables to customers and collect used consumables from customers
It is also used for the operation plan 49 of the flight to be performed, and efficient operation
It is planned. As described above, the consumables collection system of the present embodiment is described.
According to the stem, the collection instructions attached to the collected consumables
Collection recorded on a slip or a collection slip attached to the collection container
By reading the code, you can easily access the corresponding collected data
Can be accessed. Therefore, various types of consumables can be collected.
Data collection at the collection center 4
Easy to calculate the recovery rate and average recovery rate for each type
And by referring to the table,
Immediate incentives from recovery allow recovery
The work efficiency in the center 4 is significantly improved. Of course, the work efficiency in the collection center 4 is improved.
The more you raise, the more incentives you give
The service to the user can be improved. On the other hand, from the viewpoint of the user, the data
Total time is short, and the latest collection cooperation status can be grasped immediately.
And the result of the collection cooperation is instantly incentived.
Will be reflected in the event. Therefore, the larger of the user
Cooperation is expected to improve the recovery rate. Further, a decrease in the recovery rate is immediately detected, and
And prevent a decrease in the recovery rate.
You. In particular, a reduction in the collection rate of all users and consumables
As well as a lower collection rate per user and per consumable
Can be detected, so fine-grained
It is possible to perform a new treatment. Also, recycled products and consumables for products of other companies are
What can have a negative effect on the sentiment
To prevent non-renewable collected materials from being collected.
Fruit can be expected. [Example of Consumables] FIG.
FIG. 9 shows a cartridge 810 to be used. The cartridge 810 contains the semiconductor memory 81
0a is incorporated. Pudding cartridge 810
When mounted on the printer 100, the semiconductor memory 810a
Is electrically connected to the controller of the
Writing becomes possible. Although not shown in FIG.
Type ID, serial number, and total mark indicating the type of the page 810
A display panel is displayed to display the number of copies and the remaining amount of toner.
It may be. Of course, the type ID and serial number
Since it is determined at the time of manufacture and is not changed,
Alternatively, the information may be recorded on the housing of the printer 810 by printing.
On the other hand, the total number of prints and
To display these as they will change depending on the use of 10
Requires a display panel. The display panel has its control circuit and
Use a small liquid crystal display panel that includes a power supply
Can be. Also, as the semiconductor memory 810a, an EEPROM or
Uses flash memory and ferroelectric liquid crystal
Maintain the display even if the power is turned off, such as a damaged display panel.
If a display device that can perform the following operations is used, the semiconductor memory 8
Only when rewriting 10a data (ex.
Power supply from the printer 100)
No power supply is needed. As described above, the type ID and the serial number
The identification information of the cartridge 810
By holding and displaying on the 810 itself, its appearance
Or read data from semiconductor memory 810a
This makes the identification of the cartridge 810 easy and accurate.
It can be carried out. Further, power such as the remaining amount of toner and the number of prints is set.
Information about the usage status of the cartridge 810
By holding and displaying on the 810 itself, its appearance
Or read data from semiconductor memory 810a
By checking whether a cartridge is unused or not,
Or read data from the semiconductor memory 810a.
This allows easy and accurate determination. FIG. 44 shows data stored in the memory 810a.
It is a figure showing an example of a data. The memory 810a contains the cartridge 810
Shows the total number of sheets printed and the total number of jams
Data 901, the number of prints for each paper size and jam
Data 902 and 903 indicating the number of sheets are stored.
I have. In FIG. 44, the number of prints or the number of prints is shown.
Is referred to as a count. These data
Corresponds to the printer 100 in which the cartridge 810 is mounted.
Therefore, it is counted up every time one page is printed.
You. The memory 810a stores the remaining amount of toner.
The data 904 shown is also stored. Data 904 is
It may be a value indicating the remaining amount of toner,
Output of a sensor that detects that
A flag indicating a row output may be used. [0191] The memory 810a has a start date of use.
And data 905 indicating the end date and the usage period
Data 906 is stored. For printer 100
Normally detects whether the cover of the cartridge
Sensors are provided. For example, the printer 100
If the controller detects that the cover is open or closed,
Of cartridge 810 stored in volatile memory
The cartridge number and the cover
Compare them with the serial numbers
If it is, it is determined that the cartridge 810 has been replaced. So
The data indicating the date at that time is used as the start date.
Write to memory 810a. In addition, when the power is turned on or
The data indicating the date at that time is used as the end date of use
To the memory 810a to indicate the usage period.
Write data to memory 810a. [0192] Further, the memory 810a has a cartridge.
Written at the time of manufacture or shipment of
Indicates the type ID and serial number that are the identification information
Data 907 is stored. Data 907 includes
Data indicating the service center to which the
Data may be included. [Specific examples of devices using consumables]
FIG. 45 shows a laser beam projector on which the consumables of this embodiment are mounted.
FIG. 2 is a schematic diagram illustrating a configuration example of a linter (LBP). In FIG. 45, the image scanner 220
1 reads an original image and performs digital
Perform image processing. In addition, the printer 2202
Corresponding to the original image read by the scanner 2201
An image is formed on recording paper and output. In the image scanner 2201, 22
00 is an original pressure plate, 2203 is an original platen glass (platen glass).
The original 2204 with its recording surface facing downward in the figure.
The document is placed and fixed by the document pressure plate 2200. fluorescence
The light output from the lamp 2205 is
Reflected by mirrors 2206, 2207 and 2208
Led, and a linear CCD image
(Hereinafter referred to as “CCD”) 2210. What
Note that the lens 2209 is provided with an infrared cut filter.
ing. The CCD 2210 converts reflected light of the original 2204 into red.
(R), green (G) and blue (B).
The obtained analog image signal is sent to the image processing unit 2211.
Here, a fluorescent lamp 2205 and a mirror 2206 are provided.
The unit is at speed V and mirrors 2207 and 2208
The unit has a speed of V / 2 and is orthogonal to the CCD 2210
The original 22 is moved mechanically in the sub-scanning direction.
04 is read. The CCD 2210 has, for example, about 750 RGB colors.
0 pixels of light-receiving pixels have three lines (1210-1 to 12110).
0-3), A3 size manuscript
Scans 297mm in the direction of 600dpi
It is. If 297mm in the short direction of A3 size document
To read at a resolution of 400 dpi, about 5,000 for each RGB color
What is necessary is just a one-dimensional image sensor of pixels. The image processing unit 2211 outputs the image data from the CCD 2210
Convert the output analog image signal to a digital image signal
To yellow (Y) and yellow corresponding to the toner color for printing.
(M), cyan (C) and black (BK) color component images
Is sent to the printer 2202. Also, Images
One original scan in the canner 2201 (one auxiliary scan)
One color component image of YMCBK per scan)
2202. Therefore, four document scans
Image signals of four color components are sequentially transmitted to the printer 2202.
To complete one print. The image processing unit 22
11 if there is sufficient memory in the
The image signal obtained by the
It is also possible to eliminate the need for scanning the original twice. In this way, the image processing unit 2211
The image signal of the YMCBK color component transmitted next is sent to the printer 22
02 is input to the laser driver 2212. laser
The driver 2212 performs the
The diode 2213 emits light. Laser diode
The laser beam output from 2213 is
214, via the f-θ lens 2215 and the mirror 2216
Scans over the photosensitive drum 2217, and
7, an electrostatic latent image is formed. On a photosensitive drum formed by a laser beam
The electrostatic latent images are yellow, magenta, cyan and black.
Developing units 2219 to 2222 each having
Developed. That is, the four developing devices 2219 to 222
2 sequentially contact the photosensitive drum 2217, and
Development takes place. The recording paper cassette 2224 or 2225
The supplied recording paper is transferred by the transfer
The photosensitive drum 2217
The toner image is transferred. Recording process using four color toner
In, each rotation of the transfer drum 2223 makes four rotations.
The color toner is superimposed and transferred onto the recording paper. Then the recording paper
Is separated from the transfer drum 2223 and the fixing unit 2
At 26, the toner image is fixed and discharged outside the apparatus. In such an LBP, the photosensitive drum 22
17, tors housed in the developing units 2219 to 2222
Or cartridge, and recording paper cassette 22
The recording paper stored in 24 and 2225 is a consumable item.
You. Although not shown in the figure, the laser shown in FIG.
The beam printer is, for example, a personal computer
Interface with external devices such as
Prints an image based on the image data sent from the
Can be printed. FIG. 47 is a perspective view showing a state in which the consumables of this embodiment are mounted.
FIG. 2 is an overview diagram showing an example of the configuration of an ink jet printer (IJRA).
You. In FIG. 47, the drive motor 5013
The driving force transmission gears 5011 and 500
Helical groove of lead screw 5004 rotating through 9
The carriage HC that engages with the 5005 is provided with a pin (not shown).
And is reciprocated in the directions of arrows a and b. This carry
Inkjet HC IJC
Have been. Reference numeral 5002 denotes a paper holding plate, which is used to move the carriage HC.
Move the recording paper P against the platen 5000
Press. 5007 and 5008 are photo sensors,
In order to switch the rotation direction of the motor 5013, the sensor
Lever 5006 of carriage HC exists in the area where it is arranged
This is a home position detection unit for confirming whether or not to perform.
5016 is a cap for capping the front of the recording head IJH.
A member that supports the cap member 5022, 5015
A suction unit for sucking the inside of the cap, through the opening 5023 in the cap.
Then, the suction recovery of the recording head IJH is performed. Reference numeral 5017 denotes a cleaning blade;
Reference numeral 9 denotes a member that allows the blade to move in the front-rear direction.
These are supported by the main body support plate 5018. K
The cleaning blade is not limited to this type,
Needless to say, the blade can be applied to this embodiment.
not. 5021 starts suction for suction recovery.
Cam 5020 that engages with the carriage HC
Moves along with the movement of the drive motor 5013
The movement is controlled by a known transmission unit such as clutch switching.
You. These capping, cleaning and
When the carriage HC is in the home position
When it comes to the area, by the action of the lead screw 5004
Configuration so that desired processing can be performed at those corresponding positions.
The desired operation is performed at a well-known timing.
You can do it. In such an IJRA, the ink jet
The cartridge IJC or the ink in it is erased.
It is a consumable item. As described above, in the embodiment of the present invention,
According to the first server, it is used for consumables used for office equipment.
Server that manages the collection results of used consumables for each user
At the customer
Stored in association with the information, and
Can be used for services according to the collection results of used consumables
Calculate the number of points. [0210] Further, the second server is provided by the first server.
In addition to the configuration, purchase requests to purchase used consumables
Requested screen information can be communicated via a predetermined communication line
Send to the information processing device and purchase according to the purchase request screen information
Prior to the price of used consumables specified via the request screen
Calculate as the price according to the points. [0211] Further, the third server may be the first or third server.
In addition to the server configuration of
Manage, based on used consumables collection and purchase results
To calculate points. Further, the fourth server is provided with the first or second server.
Used for collecting consumables in the server configuration
According to the type of collection container in which used consumables are stored
To add points. [0213] Further, the fifth server is the fourth server.
In addition to the configuration, the number of consumables
Recognizes the information indicating whether or not it is stored, and sorts the collection container
It is recognized that the quantity of consumables is not stored according to
In this case, do not add points according to the type of collection container.
Control. [0214] Further, the sixth server is provided with third to fifth servers.
In addition to the configuration of either server,
Points and points according to purchase results can be identified.
Control to be shown. Further, the seventh server is connected to the sixth server.
Of the collection container type based on the collection results
Points can be distinguished from points according to points or purchase results.
Control to be shown. [0216] Further, the eighth server is provided with first to seventh servers.
In the server configuration, the collection result is the used consumption
Characterized by product type and / or quantity
The server according to any one of claims 1 to 7, wherein: Further, the ninth server is provided with the fourth to eighth servers.
In the server configuration, the type of collection container is
It depends on the product. Furthermore, the tenth server is useful for office equipment.
Users can check the collection results of used consumables
Via a predetermined communication line
Consumables that have been used for the information processing device that has been enabled to communicate
Send collection request screen information to request
Containment for requesting delivery of a collection container that stores consumables
Device request screen information to the information processing device, and a collection request screen
Consumables specified via the collection request screen based on the information
Collection based on quantity information and collection container request screen information
Indicates the type of collection container specified via the container request screen
Information and received via a predetermined communication line, and the received consumption
Information indicating the quantity of items and storage according to the type of collection container
Compare the number of usable consumables with
Notification information to the information processing device via a predetermined communication line.
Warning. [0219] Further, the eleventh server is a tenth server.
Request for collection or collection according to comparison
The request screen information for redoing the container request
Retransmit to the information processing device. Further, the management system according to the embodiment of the present invention is described.
The system is composed of the first to thirteenth servers and the servers and locations.
From an information processing device that can communicate via a fixed communication line.
You. Further, the management system according to the embodiment of the present invention
The control method is used by any of the first to eleventh servers.
Used. Further, in the embodiment of the present invention,
The computer program runs on any of the first to eleventh servers.
Is realized by a computer. As described above, according to the present invention,
Easy and accurate data collection for consumables collection
Can also be used and
Points that can be used for services depending on the collection results of consumables
The number of accounts can be calculated and provided to the customer. Also, the user can immediately grasp the collection status.
And immediately reflect the results of the collection cooperation. In addition, the consumables to be collected should be grasped in advance.
And become possible. In addition, the incentives provided to customers
It can be flexibly provided according to the collection. Further, consumption from the request source to the collection center
It is possible to respond more promptly to a product collection request. In the present invention, a plurality of devices (for example, a host
Computer, interface device, reader, pudding
To a system consisting of
Equipment consisting of equipment (eg, copier, facsimile machine
Etc.). The object of the present invention is the same as that of the above-described embodiment.
The software of the procedure of FIGS.
Storage medium (or storage medium) that stores the software program code.
Recording media) to a system or device, and
System or device computer (or CPU or MPU)
Reads and executes the program code stored in the storage medium
It is also achieved by doing In this case, the storage medium
The program code itself read from
Function is realized, and the program code
A storage medium storing the code constitutes the present invention.
The program code read by the computer is executed.
By doing so, the functions of the above-described embodiment are realized.
Not only based on the instructions in the program code,
The operating system running on the computer
System (OS) performs part or all of the actual processing,
When the functions of the above-described embodiment are realized by processing
Is also included. Further, the program read from the storage medium is
The ram code is the extension car inserted in the computer
Function extension unit connected to the
After writing to the memory,
Based on the function expansion card or function expansion unit.
CPU performs some or all of the actual processing.
If the functions of the above-described embodiment are realized by
Also included. When the present invention is applied to the storage medium,
In the storage medium, the sequence diagram and the flowchart described above are included.
The program code corresponding to the chart is stored.
Become. As described above, according to the present embodiment,
Appropriate management of data aggregation for collected consumables
Collection of consumables for each customer
To provide each customer with a service that better reflects
Now you can. For example, the type of collected material, or
Service can be flexibly provided according to the type of collection form
Swelled. Further, the user can immediately grasp the collection status.
Can immediately reflect the results of the collection cooperation
Swelled. In addition, it is necessary to grasp consumables to be collected in advance.
Now that we can do it, we can plan for recycling etc.
Recycling more efficiently, such as using it to stand in advance
It is now possible to perform cruising activities. [0235] Consumables from the requester to the collection center
Swift response has been made possible for collection requests. Further, an inappropriate collection request from the user is made beforehand.
And provide a service for users to request collection.
It can be provided efficiently.

BRIEF DESCRIPTION OF THE DRAWINGS FIG. 1 is a block diagram showing an example of a network configuration and connection example of a collection center and a user, FIG. 2 is a block diagram of a general-purpose computer, and FIG. 3 is a consumable in a collection system of the present embodiment. FIG. 4 is a sequence diagram showing an outline of the collection of the information, FIG. 4 is a diagram showing an example of a login screen of the sales / collection system, FIG. 5 is a diagram showing an example of a user registration screen, and FIG. 6 is an example of a user registration confirmation screen. FIG. 7 is a diagram showing an example of an incentive providing method selection screen; FIG. 8 is a diagram showing an example of a user registration final confirmation screen; FIG. 9 is a diagram showing an example of a process selection screen; 10 shows an example of a consumables sale screen, FIG. 11 shows an example of a collection method selection screen, FIG. 12 shows an example of a collection container request screen, and FIG. Table if desired FIG. 14 shows an example of a request confirmation screen displayed when collective collection is desired, and FIG. 15 shows an example of a screen displayed when individual collection is desired. FIG. 16 shows an example of a collection slip, FIG. 17 shows an example of a confirmation screen, FIG. 18 shows an example of a sales point details screen, and FIG. 19 shows a collection point details screen FIG. 20 shows an example of a collection rate bonus point detail screen, FIG. 21 shows an example of a collective collection bonus point detail screen, and FIG. 22 promotes collection of specific consumables. FIG. 23 is a diagram showing an example of a log-in screen of the sales / collection system during a promotion period, FIG. 23 is a flowchart illustrating processing of the sales / collection system, and FIG. 24 is a flowchart illustrating processing of the sales / collection system. Chart, FIG. 25 is a flowchart for explaining processing of the sales / collection system, FIG. 26 is a flowchart for explaining collection container request processing in the AP server, and FIG. 27 is a flowchart of the collection system after used consumables have arrived. FIG. 28 is a flowchart showing processing, FIG. 28 is a flowchart showing processing when reading a collection slip after used consumables have arrived, FIG. 29 is a flowchart showing exception processing, FIG. 30 is a flowchart showing exception processing, FIG. 31 is a flowchart showing a management procedure when consumables sent without a collection request are received, FIG. 32 is a diagram showing an example of a list of collection codes used in a collection center, and FIG. 33 is a collection rate and an incentive. FIG. 34 is a diagram showing an example of a table representing the relationship between the sales quantity and the discount rate. FIG. 35 is a diagram showing an example of a table showing a relationship between a collection rate and an incentive during a promotion period; FIG. 36 is a diagram showing an example of a table showing correspondence between consumables sold and points given; FIG. 38 is a diagram showing an example of a table showing the correspondence between consumables and given points, FIG. 38 is a diagram showing an example of a table showing the relationship between the collection rate and incentives (points), and FIG. FIG. 40 is a diagram showing an example of a table showing the correspondence between incentives (points) and amounts, and FIG. 41 is a table showing an example of a conversion ratio between incentives (points) and amounts. FIG. 42 is a diagram illustrating an example, FIG. 42 is a diagram illustrating a recovery and shipping prediction sequence, FIG. 43 is a diagram illustrating a cartridge used in a printer, FIG. FIG. 44 is a diagram showing an example of data stored in a memory of a cartridge; FIG. 45 is an overview showing a configuration example of a laser beam printer; FIG. 46A and FIG. 46B are diagrams showing the configuration of a user record; FIG. 47 is a schematic view showing a configuration example of an ink jet printer.

   ────────────────────────────────────────────────── ─── Continuation of front page    (72) Inventor Rikio Shiba             3-30-2 Shimomaruko, Ota-ku, Tokyo             Within Non Corporation (72) Inventor Kazuma Sato             3-30-2 Shimomaruko, Ota-ku, Tokyo             Within Non Corporation (72) Inventor Kotaro Takada             3-11-28 Mita, Minato-ku, Tokyo Canon             Sales Co., Ltd. F-term (reference) 2H027 EJ08 EJ09 EJ13 EJ15 ZA07

Claims (1)

Claims: 1. A server that manages, for each user, a collection record of used consumables used in office equipment, wherein the server collects used consumables and collects used consumables. A server comprising: a storage control unit configured to store in association with a storage unit; and a calculation unit configured to calculate a number of points available for a service in accordance with a collection result of used consumables stored by the storage control unit.