JP2003108643A - Reservation managing method, server and system for food and drink menu - Google Patents

Abstract

PROBLEM TO BE SOLVED: To more accurately and precisely transmit a menu to a user (customer) who makes reservation for a menu to a restaurant. SOLUTION: A restaurant 10 is provided with a reservation managing server 12, and a customer 60 performs access to a reservation managing server 12 by using a terminal of a PC 62 or a portable information terminal 70, or a portable telephone 76 connectable to the Internet 50. At the time of receiving a request for menu information from the customer 60, a CPU 14 executes a menu information display program 40, and reads information pertinent to the request from a menu information data base 30, and displays the information by cook at a display part 64 of the PC 62 of the customer 60. The displayed menu information includes the picture and profile of the cook, the recipe of the menu, and the images of photographs obtained by photographing the menu from three directions, and the customer 60 is able to select the menu by referring to the cook based on the detail information of the menu.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to reservation of a menu provided at a restaurant such as a restaurant, and more particularly, to a reservation management method for a food and drink menu using a network represented by the Internet, a reservation management server, and a reservation management. It is about the system.

[0002]

2. Description of the Related Art Conventionally, a user of a restaurant such as a restaurant is generally presented with a menu at the time of coming to the store and selects a menu from the menu to place an order. In this case, there is often mutual dissatisfaction between the restaurant side, such as discarding foodstuffs due to unsold menu items, and the user side being out of stock, especially because the optimum preparation amount for limited menus such as limited quantities is not known. It was

As an example of making such a reservation for food and drink, there is, for example, a Christmas cake. However, this is premised on take-out and not to eat or drink it in the store. Further, normally, reservations at restaurants are reservations for seats and course meals, and reservations for individual menus are not made. Also, as a system for making reservations on the Internet, seat reservation,
There are reservations for courses, reservations for over-the-counter products, reservations for limited menus that require complete reservations, etc., but basically the flexibility of menu selection is low as in the case described above. In addition, images are sometimes used for menu explanations on the website, but in most cases, there are many images with only one side that emphasizes aesthetics in order to convey a delicious image, whatever the shape is. However, it does not indicate what ingredients are used and who cooks them, and is insufficient to convey the actual contents of the menu accurately.

The present invention focuses on the above points,
In the reservation of food and drink menus using the network, the food and drink menu reservation management method that can convey the menu contents to the user (customer) more accurately and in detail and improve the production efficiency of the restaurant side, The purpose is to provide a reservation management server and a reservation management system.

[0005]

[Means for Solving the Problems] In order to achieve the above object, the present invention provides an image of the menu and cooker information when requesting provision of menu information through a network in reservation management of food and drink menus. It is characterized in that the menu information corresponding to the requested content is read out from the database accumulating the included menu information and is displayed on the requesting user side for each cook.

In another aspect of the present invention, in reservation management of food and drink menus, when there is a request for providing menu information through a network, the contents of the request are changed from a database that stores menu information including the menu image and cooker information. The corresponding menu information is read and displayed on the requesting user side for each cook, and when the user makes a reservation designation for the menu in the displayed menu information, whether or not the reservation related to the designated menu is possible If the reservation is possible, the result is stored as reservation data.

[0007] One of the main forms is that the cook information is
It includes an image and a profile of the cook. In another form, the image is an image of the menu viewed from a plurality of directions. Still another mode is characterized in that the user is a member of an eating and drinking facility that provides the food and drink menu. The above and other objects, features and advantages of the present invention will be apparent from the following detailed description and the accompanying drawings.

[0008]

BEST MODE FOR CARRYING OUT THE INVENTION <System Configuration of Embodiment>
Hereinafter, embodiments of the present invention will be described in detail. The reservation management system according to the present embodiment uses a network typified by the Internet to connect restaurants, taverns,
Alternatively, food and drink menus are reserved in various facilities that provide food and drink, such as restaurants associated with hotels.

FIG. 1 shows the overall configuration of a system according to an embodiment of the present invention. The reservation management system of the present embodiment includes a restaurant 10 that provides food and drink, and a customer (user of the restaurant 10) 60 who makes a reservation order for a menu to the restaurant 10 via the Internet 50. The restaurant 10 has a reservation management server 12, and the customer 60 has any terminal such as a PC (personal computer) 62, a mobile information terminal 70, and a mobile phone 76, which are provided by a provider or a communication network ( They are all connected to the Internet 50 via (not shown). Also, there are usually many customers 60. The reservation order in the present embodiment is for the customer 60 to actually eat and drink in the restaurant 10, and does not mean only a reservation for securing a seat.

First, the reservation management server 12 of the restaurant 10 will be described. The hardware configuration of the reservation management server 12 is the same as that of a general computer system, and the R including the CPU 14 and the BIOS is stored.
The OM 16, the RAM 18 for loading programs and temporarily storing data, the communication unit 20 such as a modem or router for connecting to the Internet 50, and the input unit 2
2, a display unit 24 and an output unit 26 are included. Input unit 22
As a general example, a keyboard is used, but in the present embodiment, an image is used in the menu information provided to the customer 60, so a scanner is used as necessary. Display unit 2
4 is a liquid crystal or CRT display,
The output unit 26 is a printer or the like. Further, a hard disk 28 for storing programs and data and used for various calculations by the CPU 14 is connected to these.

A menu information database 30, a customer database 32, and a reservation information database 33 are stored as databases on the hard disk 28. Further, as programs, a server program 34, a customer information management program 36, and a reservation management program. 38, Menu information display program 4
0, the menu information management program 42, etc. are stored.

Of these, the menu information database 30 includes a menu database 30A, a cook database 30B, and an image database 30C. The menu database 30A is a collection of information related to various menus, for example, classification items to which the menu belongs, menu names (product names), prices, recommended points, recipes, cooks, available numbers, and reserved numbers. The cooker database 30B is a collection of information such as names of cooks (manufacturers, menu developers), profiles, workable dates and times, specialty dishes, and the like. The image database 30C is a collection of images of menus to be included in the menu information and images of the cook's face photo.

The customer database 32 is a database that collects information about users (customers) who are members of the restaurant 10. That is, name, address, telephone number, e-mail address, past reservation status (date and time, number of visits, number of people, meal content, etc.), member ID and password issued from the reservation management server 12 to users of this system. Customer information such as is accumulated. Such a customer database 32 is not necessarily required in the system of the present invention, but by grasping the contact information of the customer, it is possible to efficiently advertise and notify the customer of recommended information of the restaurant 10 and prevent mischief. Therefore, it is preferable to introduce it. Further, the reservation information database 33 stores the reservation contents when the reservation is established,
For example, it stores the date and time, the number of people, a reservation menu, and the like.

The server program 34 corresponds to a basic function as a server, and specifically, functions as a general server such as a DNS server, a mail server, a WWW server, and a firewall. The customer information management program 36 sends the users of this system to the restaurant 10
It is managed as a customer 60 of the customer, and the information registered by the user on the Internet is reflected in the customer database 32, and the processing of issuing a member ID and a password to the newly registered customer 60 is performed. It is for doing. Of course, the contents are to be reflected in the customer database 32 not only when registering new customer information but also when there is a need to update such as change or addition or when deleting.

When the customer 60 makes a reservation request for a menu, the reservation management program 38 refers to the menu database 30A, confirms the inventory of the requested menu, and then determines whether or not reservation is possible. If the reservation is possible, the reservation information is stored in the reservation information database 33.
Remember. Further, the result is displayed on the customer 60 side regardless of whether the reservation is possible or not. Menu information display program 40
When the customer 60 makes a request for providing menu information, the menu information database 30 is referred to, the menu information corresponding to the requested content is read and displayed on the customer 60 side for each cook.

The menu information management program 42 maintains the menu information database 30. That is, when a reservation is established by the reservation management program 38, the number of items that can be provided in the menu database 30A is rewritten, a new menu is introduced, or limited products (period and number) based on the reservation content. Of the menu information database 30, such as when the provision of the menu has ended, when the limited range has changed, when the cooks of the menu have changed, when the menu arrangement has changed, and the menu image has been retaken. When registration, deletion, and update (including change and addition) to the database are required, the contents are reflected in the menu information database 30.

The menu database 30A, the cooker database 30B, and the image database 30C have the respective databases individually in one menu information database 30, but may be separate databases. The same applies to the customer database 32 and the reservation information database 33. Further, the server program 34, the customer information management program 36, the reservation management program 38, the menu information display program 4
The 0 and the menu information management program 42 may be prepared independently, or may be prepared as a module or routine included in one system program.

On the other hand, the PC 62 used by the customer 60 is provided with a display section 64 for displaying menu information provided by the reservation management server 12 and various screens, and an input section 66 for inputting customer information and reservation contents. ing. Similarly, the mobile information terminal 70 and the mobile phone 76, which are other terminals, also include display units 72 and 78 and input units 74 and 80, respectively. These PC 62, mobile information terminal 70, mobile phone 76
Can be connected to the Internet 50 by a provider or a communication network via a communication unit (not shown).

<Operation of Embodiment> ... Next, FIGS.
The operation of this embodiment when the customer 60 uses the PC 62 will be described with reference to FIG. FIG. 2 is a flowchart showing the main operation of this embodiment, and FIGS.
It is a figure which shows the example of a display screen displayed on the display part 64 of No. 2. Note that, here, the customer 60 has used this system in the past, and as the customer of the restaurant 10, the customer database 3 is executed by the customer information management program 36.
It is assumed to be registered in 2.

The operation of accessing the HP (homepage) of the restaurant 10 is the same as the normal HP browsing on the Internet. That is, the customer 60 connects to the Internet 50 via the communication unit (not shown) of the PC 62, inputs the URL of the HP of the restaurant 10 into the WWW browser, and requests information transfer such as HTML. The reservation management server 12 that has received this reads the necessary file and transfers it to the PC 62.

In the above-described method, the customer 60 selects the restaurant 1
When the HP of 0 is accessed (step S10), FIG.
The TOP screen (display screen A) shown in (A) is displayed.
On display screen A, menu buttons such as "Top", "Menu", "Notice", "Map", "Link", "Inquiry", "New registration", "Change registration contents" are displayed. The customer 60 can use various information services provided by the restaurant 10 by selecting a desired button.

In the procedure shown below, when the customer 60 inputs a predetermined item or selects a menu item through the input unit 66 in accordance with the guidance on the display screen, the reservation management server 12 which receives the instruction receives the CPU 14 from the CPU 14. By this, the necessary program in the hard disk 28 is executed, and necessary information is read from various databases. The read information is sent to the PC 6 of the customer 60 via the Internet 50.
2 and is displayed on the display unit 64.

In this embodiment, since the reservation of the menu is made in advance, the customer 60 selects the "menu" button on the display screen A (step S12). Then, for example, as shown in FIG. 3B, a display screen B for selecting display items is displayed. In the illustrated example, the menu is divided into a "regular menu" and a "limited menu". "Regular menu" has items such as "course", "single item", "drink",
Further, in the case of "single item", the items are divided into "cooking" and "dessert". In addition, the "limited menu" is a "limited-time menu" with a limited supply period, and a "limited-number menu" with a limited number (○ pieces per day, or xx pieces regardless of the period due to inventory restrictions) It is divided into. The customer 60 selects an item for which menu information is desired to be displayed (step S14) and clicks the "display list" button.

In the selection on the display screen B,
Various combinations desired by the customer 60 such as a combination of "course" and "single item" and a combination of "limited menu" and "single item" are possible, and after the reservation of one menu is completed, other combinations are possible. It is possible to browse and order menu information.

In FIG. 3B, when the customer 60 selects a display item (in the illustrated example, "regular menu")
"Select" dessert "in" single item "), CPU14,
By executing the menu information display program 40, as shown in FIG. 3C, a list of types corresponding to the selected item (display screen C) is displayed. In the illustrated example, “desserts” are classified into “shortcakes”, “parfaits”, and “ice creams”, and menu names belonging to each are displayed in a list. Here, when the customer 60 selects "shortcakes" as the type of dessert for which menu information is desired to be displayed (step S16), the menu information display program 40 refers to the menu information database 30 and reads out necessary information. The read information is displayed on the display unit 64 of the PC 62 as a display screen D for displaying a menu list of "shortcakes" for each cook, as shown in FIG. 4, for example.

In the menu information on the display screen D, an image and description of the menu are posted together with a face photograph and profile of the cook (manufacturer, menu developer).
For example, for the producer "○○ X male", "XX Confectionery school graduate", "Training at Tokyo restaurant XX", "Winner of XX △ gold award in **", "Restaurant in **" A profile such as "Opening ○○" is published, and for the menu "cream puff", images, product descriptions, prices, etc. are displayed. In addition, a "detailed display" button for viewing more detailed information and a "reserve" button are provided in each menu information column.

The customer 60 browses the menu list (step S18) and considers whether to see detailed information (step S20). When the customer 60, for example, sees the detailed information of "Special strawberry short" (Yes in step S20), the detailed information of the menu as shown in FIG. 5 is displayed by clicking the "Detailed display" button. The screen E can be browsed. On the display screen E,
Recipes (materials and recipes) are posted along with images of photographs of "Special Strawberry Short" taken from three directions: front, top, and side. Note that the recipe may not be published because it may be secret depending on the dish. The customer 60 browses these detailed information (step S22), and when making a reservation (Yes in step S24).
s), the reservation is designated by clicking the "reserve" button provided in the display screen E (step S26).
Then, the CPU 14 executes the reservation management program 38 to perform reservation processing. Also, when the detailed information of the menu is not selected to be browsed (No in step S20), the process directly goes to step S24 to determine whether to reserve the menu.

In any case, the customer 60 refers to the cook information contained in the menu information,
You can search for a menu that suits your taste, as the number of criteria for choosing a menu increases, such as choosing your favorite cook. In addition, since it is possible to see a photograph or a recipe in which the menu is taken from three directions, it is possible to more accurately grasp the actual menu content.

Next, the customer 60 judges whether or not all the reservations have been designated (step S28), and if all the reservations have been designated (Yes in step S28), a predetermined display screen (not shown) is displayed. Customer information such as a desired date and time of reservation, the number of persons, a member ID and a password is input through the input unit 66 (step S30). Then, the contents are confirmed on the contents confirmation screen displayed on the display unit 64 and transmitted to the reservation management server 12 via the Internet 50 (step S32).
It should be noted that the reservation management server 12 may send an email to the customer 60 notifying the completion of the reservation.
Even if there is no confirmation email, the pre-order will be completed. When the reservation is completed, the reservation management program 38 stores the reservation content in the reservation information database 33. In this example, since the member's address, name, etc. are stored in the customer database 32 in advance, it is possible to omit those inputs.

On the other hand, when it is selected not to make a reservation in step 24 (No in step S24), it is examined whether or not other menu information is viewed (step S3).
4). If other menu information is to be viewed (Yes in step S34), the process returns to any one of steps S14 to S18 to browse the other menu information. If no other menu information is viewed (No in step S34), the process ends. Further, even if all the reservation designations are not completed in step S28 (No in step S28), the process returns to any of the steps S14 to S28 to browse other information, and the reservation designations are all completed. Until step S28, the procedure up to step S28 is repeated.

In the above-mentioned procedure, "regular menu"-"single item"-"dessert"-"shortcakes" is selected on the display screens B and C shown in FIGS. 3B and 3C. Although the case has been described, FIG. 6 shows, as another example of the display screen, a display screen F when the “limited menu” is selected from the “limited menu” on the display screen B. On the display screen F,
Brief explanation of "Cafe Latte with Cinnamon Cream with Tapioca", pictures from 3 directions of the menu, price, limited number, remaining quantity, manufacturer profile, manufacturer photo,
In addition to recommended points, recipes are posted. The customer 60 can refer to these detailed menu information and consider whether or not to reserve the product.

In this case as well, the basic operation is the same as the procedure described above, but in this example, step S shown in FIG.
The part corresponding to 16 to S22 is one step, and detailed information of the menu is displayed from the beginning. Further, since the number of provisions is limited, when the customer 60 makes a reservation designation, the CPU 14 causes the reservation management program 3
8 and refer to the menu database 30A,
Check the number of remaining offers. If it can be provided, the process proceeds to step S26 and the menu information management program 42 is executed to rewrite the remaining quantity stored in the menu database 30A. Further, when the provision is impossible, the customer 60 is notified of that fact, and appropriate processing such as viewing another menu is performed.

<Effects of Embodiment> As described above, according to this embodiment, the following effects can be obtained. (1) Since the menu information is displayed for each cook, the customer 60 can freely select a dish or the like prepared by his favorite cook by referring to the cook information included in the menu information. Or, you can enjoy multiple tastes by selecting a menu provided by multiple cooks. (2) Since the pictures taken from the three directions of the menu are placed on the menu information, it is possible to accurately transmit the actual menu information to the customer 60. (3) Since the menu recipe is included in the menu information, when the customer 60 makes a reservation for the menu, it is possible to specify the reservation after considering the ingredients used. (4) By limiting the use of the system to members, cancellations of reservations, particularly unexpected cancellations and unauthorized cancellations on the day of the day, can be reduced.

(5) Since the restaurant 10 and the customer 60 can build a network to grasp the reservation status, it is possible to efficiently arrange foodstuffs, manage inventory, manage cooking start time, and carry out fashion research. Is possible.
In addition, by using this system, the restaurant 10 can obtain a large effect of attracting customers by frequently providing new limited menus and the like, and the cook (manufacturer, menu developer) needs to be full-time. This eliminates the waste of time and can improve efficiency even when cooking by a part-time housewife. In addition to this, the menu developer can obtain effects such as a survey (arm trial) before the store opening and advertisement. The customer 60 can certainly reserve the menu he / she wants to eat, and can enjoy a new original menu that is not available at other stores.

<Other Embodiments> The present invention has many embodiments and can be variously modified based on the above disclosure. For example, the following is also included. (1) In the above-described embodiment, a restaurant was described as an example of a facility that provides food and drink, but what is the facility that provides food and drink, such as a food and drink facility that accompanies an izakaya, a hotel, a theme park, or the like? It is applicable even if it is. In addition, it can be applied not only to those provided and consumed at the facility, but also to takeaway products.

(2) The system configuration shown in FIG. 1 is an example, and may be appropriately changed so as to obtain the same effect. For example, in the above-described embodiment, the PC 62 of the customer 60 is used to access the reservation management server 12, but if the mobile information terminal 70 has a function capable of performing Web browsing via the Internet 50. It can also be used with a mobile phone (including PHS) 76.

(3) The operations and screen configurations shown in the above embodiment are examples, and may be appropriately changed as necessary.
For example, in the above-mentioned form, when the “display list” button of “dessert” is clicked on the display screen shown in FIG. 3B, a list is displayed for each type of dessert as shown in FIG. However, the cook list may be displayed. Then, by designating a desired cook in the cook's list, for example, "XX male",
As shown in an example on the display screen G of FIG. 7, a menu information list of “dessert made by XX male” is displayed. As a result, when the favorite cook is determined in advance, the reservation can be promptly designated. Of course, a menu list may be displayed for each cook, regardless of the course, single item, limited menu, or the like.

(4) In the above embodiment, the membership system is adopted from the viewpoint of simplifying data input and preventing cancellation.
Of course, it does not prevent application of the present invention to non-members.

[0039]

As described above, according to the present invention,
A reservation management server owned by the eating and drinking facility and a terminal used by the user of the eating and drinking facility to establish a network, and when the user requests the provision of the menu information, the menu information is provided for each cook. did. For this reason, the user can refer to the cooker information included in the menu information to increase the number of criteria for selecting a menu, such as selecting a favorite cook, so that the user can find a menu that suits his or her preference. The effect is obtained. Further, since the images of the menu viewed from a plurality of directions are used, the menu contents can be transmitted to the user more accurately.

[Brief description of drawings]

FIG. 1 is a block diagram showing a system configuration of an embodiment of the present invention.

FIG. 2 is a flow chart showing the main operation of the above-described embodiment.

FIG. 3 is a diagram showing an example of a display screen of the above-mentioned form.

FIG. 4 is a diagram showing another example of the display screen of the above-described mode.

FIG. 5 is a diagram showing another example of the display screen of the above-described mode.

FIG. 6 is a diagram showing another example of the display screen of the above-described mode.

FIG. 7 is a diagram showing an example of a display screen according to another embodiment of the present invention.

[Explanation of symbols]

10 ... Restaurant 12 ... Reservation management server 14 ... CPU 16 ... ROM 18 ... RAM 20 ... Communication unit 22 ... Input section 24 ... Display 26 ... Output unit 28 ... Hard disk 30 ... Menu information database 30A ... Menu database 30B ... Cooker database 30C ... Image database 32 ... Customer database 33 ... Reservation information database 34 ... Server program 36 ... Customer information management program 38 ... Reservation management program 40 ... Menu information display program 42 ... Menu information management program 50 ... Internet 60 ... Customer (user) 62 ... PC (personal computer) 64, 72, 78 ... Display unit 66, 74, 80 ... Input section 70 ... Portable information terminal 76 ... Mobile phone

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Claims (9)

[Claims] 1. A method for reservation management of a food and drink menu, wherein when a request for providing menu information is made through a network, the request is made from a database accumulating menu information including an image of the menu and cooker information. A method of reservation management of a food and drink menu, comprising the step of reading out menu information corresponding to the content and displaying it on the requesting user side for each cook. 2. A method for reservation management of a food and drink menu, wherein when a request for providing menu information is made through a network, the request is made from a database accumulating menu information including an image of the menu and cooker information. A step of reading out menu information corresponding to the contents and displaying to the requesting user for each cooker; when the user makes a reservation designation for the menu in the menu information displayed by this, the designated menu And a reservation management method for a food and drink menu, comprising the step of determining whether reservation is possible and storing the result as reservation data when reservation is possible. 3. The user is a member of a food and drink facility that provides the food and drink menu.
Alternatively, the method of reservation management of the food and drink menu described in 2. 4. A server for managing menu reservations for eating and drinking establishments, wherein a menu information database in which menu information including images of the menu and cooker information is accumulated; when there is a request for providing menu information through a network. In addition, the reservation management of the food and drink menu is characterized by including menu information providing means for reading out menu information corresponding to the requested content from the menu information database and displaying it to the requesting user side for each cook. server. 5. A server for managing menu reservations for eating and drinking establishments, wherein a menu information database in which menu information including images of the menus and cooker information is accumulated; when there is a request for providing menu information through a network. , Menu information providing means for reading out the menu information corresponding to the requested content from the menu information database and displaying it to the requesting user for each cooker; the menu in the menu information displayed by the menu information providing means When the user makes a reservation designation, it is judged whether or not the reservation regarding the designated menu is possible, and if the reservation is possible,
Reservation management means for storing the result as reservation data; registration of menu information in the menu information database,
A reservation management server for food and drink menus, comprising a database management means for deleting and updating. 6. The cooker information includes an image and a profile of the cook.
Reservation management server for the listed food and drink menu. 7. The image according to claim 4, wherein the image is an image of the menu viewed from a plurality of directions.
6. The reservation management server for the food and drink menu according to any one of 6 above. 8. The food and drink according to claim 4, wherein the user is a member of a food and drink facility that provides the food and drink menu, and a database of information on the member is provided. Reservation management server for food menu. 9. A reservation management system for a food and drink menu, comprising: the reservation management server according to claim 4; and a terminal for accessing the reservation management server via a network.