JP2002230203A - Voice recording system and voice recording service method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an inexpensive and easily installable voice recording system for securing the evidence property of sound recording data of conversation, and a voice recording service method. SOLUTION: This voice recording system comprises a portable communication terminal, a portable communication base, and a server system connected to a wide area network such as the Internet, an information system of a portable communication service provider, or the like. The server system in characterized by having a conversation recording means for recording conversation of a user as digital data to a storage medium in the server system through the portable communication terminal, a conversation information holding means for holding conversation information such as time and place of the conversation, an authenticity securing means for securing authenticity of digital data of the conversation, and a conversation record delivering means for delivering the digital data, the conversation information, or the like in response to a request from the user.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a voice recording system and a voice recording service method capable of ensuring the evidentiality of voice data obtained by recording a conversation or the like.

[0002]

2. Description of the Related Art As is well known, tape recorders, digital recorders, and the like have been used as recording means for conversations.

[0003]

However, regarding the recording by a tape recorder, a digital recorder or the like used as a recording means of conversation as described above, since a third party generally does not intervene, the point of evidentiality is considered. Is a problem.

[0004] Recording with a tape recorder, digital recorder, or the like used as a recording means for conversations as described above is problematic in that it is necessary to carry equipment called a recorder.

Further, with respect to recording by a tape recorder, a digital recorder, or the like used as a recording means of conversation as described above, there is a problem in that it is difficult to perform correction work with the consent of the talker. Becomes

For this reason, there is a demand for the development of an inexpensive and easy-to-introduce voice recording system and a voice recording service method for ensuring the credibility of recorded data of conversations such as explanations at the time of insurance contract.

The present invention has been made in view of the above circumstances, and is an inexpensive and easy-to-introduce voice recording system and a voice recording system for ensuring the credibility of recorded data of conversations such as explanations at the time of insurance contract. The purpose is to provide a recording service method.

[0008]

According to the present invention, in order to solve the above-mentioned problems, (1) a portable communication terminal, a portable communication base, a wide area network such as the Internet, or an information system of a portable communication service provider. And a server system connected to at least one of the above, wherein the server system is connected via a predetermined line from the portable communication terminal to a storage medium in the server system, Conversation recording means for recording a conversation of the user as digital data via the portable communication terminal, conversation information holding means for examining and holding at least one of conversation information of the time and place where the conversation of the user is performed, Authenticity securing means for securing the authenticity of digital data of a user's conversation recorded in said conversation recording means; In response to a request from the user, digital data of the conversation of the user recorded in the conversation recording means, or the digital data and the conversation information held in the conversation information holding means to the user And a conversation record delivery means for delivering the voice recording system, wherein the voice recording system secures the evidentiality of the digitally recorded conversation data.

According to the present invention, in order to solve the above-mentioned problems, (2) a portable communication terminal, a portable recording terminal for voice digital recording, a portable communication base, a wide area network such as the Internet, or portable communication. And a server system connected to at least one of an information system of a service provider, wherein the server system is connected to the mobile communication terminal via a predetermined line. Conversation recording means for recording, as digital data, a conversation of the user recorded by the portable recording terminal for voice digital recording via the portable communication terminal to the storage medium in the storage medium, and the conversation of the user is performed. Conversation information holding means for examining and holding at least one of time and place conversation information; Authenticity securing means for securing the authenticity of the digital data of the conversation of the user, and, in response to a request from the user, digital data of the conversation of the user recorded in the conversation recording means, or A conversation record delivery unit that delivers digital data and the conversation information held in the conversation information holding unit to the user, and secures the evidentiality of the digitally recorded conversation data. An audio recording system is provided.

According to the present invention, in order to solve the above-mentioned problems, (3) a first portable communication terminal, a second portable communication terminal, a portable communication base, a wide area network such as the Internet, or a portable communication terminal. A server system connected to at least one of an information system of a communication service provider, wherein the server system is provided with a predetermined line from the first mobile communication terminal and the second mobile communication terminal. Conversation recording means for recording a conversation of a user as digital data via the first portable communication terminal and the second portable communication terminal to a storage medium in the server system by being connected via At least the time at which the user has a conversation, the location where the first mobile communication terminal exists, and the location where the second mobile communication terminal exists. Conversation information holding means for examining and holding one piece of conversation information; authenticity securing means for securing the authenticity of digital data of the conversation of the user recorded in the conversation recording means; and a request from the user. Accordingly, conversation record transfer means for transferring the digital data of the conversation of the user recorded in the conversation recording means, or the digital data and the conversation information held in the conversation information holding means to the user. And a voice recording system that secures the evidentiality of the digitally recorded conversation data.

According to the present invention, in order to solve the above problems, (4) the conversation record delivery means of the server system is provided on another server. ) Is provided.

According to the present invention, in order to solve the above problems, (5) the authenticity securing means of the server system includes an internal device protecting means for preventing unauthorized removal and replacement of a device internal device of the server system. When,
Unauthorized installation prevention means for preventing a program from being installed in the server system, user authentication means for authenticating a user who accesses the server system, and non-erasable access log management which cannot be erased even by the server system administrator The audio recording system according to any one of (1) to (4), further comprising: means and an operating program limiting means for limiting a program that can be operated by the server system.

According to the present invention, in order to solve the above-mentioned problems, (6) the server system includes an automatic voice recognition means for recognizing voice of digital data of the conversation of the user and converting the voice into text data. Printing means for outputting digital data of the user's conversation by text data converted by the automatic voice recognition means to paper,
The audio recording system according to any one of (1) to (5), characterized by having:

According to the present invention, in order to solve the above-mentioned problems, (7) the server system includes an automatic voice recognition means for recognizing voice of digital data of the conversation of the user and converting the voice into text data. A server electronic signature creating unit for creating an electronic signature of the server system using the secret key of the server system from the text data converted by the automatic voice recognition unit, and text data converted by the automatic voice recognition unit. When transmitting the digital data of the conversation of the user to the user via the network, a digital signature is created by using the server electronic signature creating means, and the digital of the conversation of the user by the text data is created. Send the data, the electronic signature, and a certificate for issuing a public key corresponding to the secret key of the server to the user. (1) to (6), comprising: a communication record data transmission unit with a certificate to be transmitted.
A sound recording system according to any one of the above.

According to the present invention, in order to solve the above-mentioned problems, (8) the automatic voice recognition means has speaker identification means for recognizing the conversation of the user for each speaker. (6) The voice recording system according to (6), wherein the printing means includes speaker identification printing means for printing on paper so that the conversation content can be distinguished for each speaker.

Further, according to the present invention, in order to solve the above-mentioned problems, (9) the conversation record delivery means, when recording the conversation of the user, identifies the identification information of the portable communication terminal of the connection source. Conversation terminal recording means for recording, date and time recording means for recording at least one of the start date and time or the end date and time when the conversation of the user was recorded, identification information of the owner of the portable communication terminal and access information of the owner And using the information stored in the owner identification information holding means to determine whether the user who has accessed through the network is a service use right holder. A service use right holder authenticating means for authenticating, and at least one of identification information of the mobile communication terminal from which the connection is made, date and time when the conversation of the user was recorded, and information of a place where the conversation was conducted; Conversation data search means for enabling search of speech data; and conversation data transmission means for transmitting the data searched by the conversation data search means to the service user via a communication line. An audio recording system according to any one of 1) to (8) is provided.

According to the present invention, in order to solve the above-mentioned problems, (10) In the audio recording system according to any one of (1) to (8), information of a service receiver is stored in the server system. Registering, storing the conversation data recorded by using the voice recording system for a predetermined period, and responding to a request from a service receiver, converting the data including the conversation data with a tampering detection code to the service. Providing to the recipient as evidence of the conversation.

Further, according to the present invention, in order to solve the above-mentioned problems, (11) conversation data is obtained from the service receiver and the conversation data acquirer who is authorized to receive the conversation data from the service receiver. Receiving a correction request via a network, transmitting a consultation notification to the conversation participant as to whether or not to permit correction of the conversation data by the received correction request, and transmitting the conversation data from the conversation participant. A step of providing the conversation data again to the service receiver in a form in which the correction history is left, when a notice for approving the correction and the identification information of the approver are obtained. Do (10)
The described voice recording service method is provided.

[0019]

DESCRIPTION OF THE PREFERRED EMBODIMENTS First, an outline of a voice recording system and a voice recording service method according to the present invention will be described.

That is, in the voice recording system and the voice recording service method according to the present invention, for example, in order to prevent trouble at the time of explaining the enrollment of non-life insurance, etc., an exchange between a non-life insurance explainer and a person receiving the enrollment explanation is performed. A voice recording system and a voice recording service method for recording a conversation while maintaining the evidentiality.

The voice recording system and the voice recording service method basically include a mobile communication terminal including a mobile phone and a PHS, a mobile communication base, a wide area network such as the Internet, or information of a mobile communication service provider. In a voice recording system and a voice recording service method comprising a server system connected to at least one of the systems, a so-called original which secures the authenticity of digital data recorded while maintaining the evidence of a user's conversation. Sex assurance technology is applied.

First, in the voice recording system and the voice recording service method, conversation data to be recorded, for example,
Digital data of a conversation between an informant for insurance and the like and a person who receives the enrollment explanation is stored in a server system via a mobile communication terminal such as a mobile phone or a PHS.

In this case, the server system at the storage destination is:
An originality assurance function is provided to ensure the authenticity of the recorded digital data of the conversation, that is, manage the original digital data.

[0024] Thereafter, a non-life insurance representative (or
Conversation data can be supplied from a server system in response to an acquisition request from an authorized person of the organization to which the explainer belongs).

At this time, the conversation data supplied to the accountant for the non-life insurance, etc., is also provided with the electronic signature given by the server system with the originality assurance function, and if the conversation data is subsequently tampered with, It has a mechanism that can detect

The conversation data can be acquired not only by the explainer but also by the customer who has been explained.

In this case, the conversation data (with electronic signature) received by the explainer may be sent to the customer, or a user ID and a password that can download the conversation data from the server system may be provided.

The features of the configuration of the voice recording system and the voice recording service method according to the present invention are as follows.

(1) A mobile communication terminal such as a mobile phone or PHS and a server system with an originality assurance function are provided.

In the server system with the originality assurance function, not only the voice data is recorded but also the voice authentication function is provided to convert the conversation data into text data and make it easy to search. Can also be provided.

Of course, this text data is also given an electronic signature.

For customers who cannot access the network, a function is provided for printing out conversation data and outputting the data to paper.

(2) In addition to the above (1), a speech recognition means is provided.

That is, the speech data is recognized and stored by the voice recognition means.

(3) In addition to the above (2), a modification request receiving means is provided.

Further, in order to avoid a problem caused by erroneous recognition in voice recognition, the present system provides a correction request receiving means for text data sent to an explainer or a customer or conversation data output to paper. .

If all speakers (at least two)
If there is no post-confirmation process, it is necessary to take measures such as mutual confirmation of transmission.

Otherwise, it is conceivable that the conversation record is recorded, falsified later, and sent to the server system.

As a method for preventing this, the access history of the conversation record of the same speaker is presented to the speaker, or
Take outgoing mutual authentication measures.

(Case 1) When all the speakers are at the same place, the server system notifies the recording start time.

(Case 2) When the speakers use different mobile phones or PHs
When a portable communication terminal such as S is used, the conversation is recorded after authenticating the portable communication terminals or their owners.

In this case, means such as an authentication scanner for fingerprints, an IC card, and a password are mounted on a portable communication terminal such as a portable telephone or a PHS.

Next, an embodiment of a voice recording system and a voice recording service method according to the present invention based on the above outline will be described with reference to the drawings.

FIG. 1 is a block diagram showing a general configuration of an embodiment of an audio recording system according to the present invention.

In this embodiment, for example, a form in which a sales representative verifies a contract or the like in which the contents of a contract is orally explained to a customer and a form after the meeting are shown.

First, a predetermined telephone number of the conversation recording service center 1 is called by a portable communication terminal 2 such as a portable telephone or a PHS carried by a salesperson.

Then, the portable communication terminal 2 is connected to the conversation record management server of the conversation record service center 1 via the portable communication terminal base station 3, so that the recording of the conversation between the salesperson and the customer is started.

In this case, the conversation record management server side of the conversation record service center 1 cooperates with a communication company operating the mobile communication terminal base station 3 to provide a portable device such as a mobile phone or PHS owned by a salesperson. It is possible to obtain a call (telephone) number of the communication terminal 2 and approximate position information.

Mobile phone or PH possessed by salesperson
When the communication by the portable communication terminal 2 such as S is cut off, the recording of the conversation between the sales clerk and the customer by the conversation record management server of the conversation record service center 1 ends, and the conversation data is stored in the conversation record management server of the conversation record service center 1. Is saved.

Thereafter, in this case, the conversation record management server of the conversation record service center 1 receives the request from the user of the sales person (or customer) and stores the request in the conversation record management server of the conversation record service center 1. It is possible to download existing conversation data.

In this case, the form of downloading to a computer terminal 4 such as an office (service provider) where a salesperson works online through a network 7 such as the Internet, or a method in which a customer connects to a computer terminal 5 such as a home. This shows a download form.

At the time of this download, the user can select the audio data format (for example, WAV or MP3 file format),
A desired receiving format such as a text format (including WORD, PDF, etc.) can be selected.

Of course, it is also possible to select an off-line receiving form by mail by outputting to a disk or paper 8.

In the case of the former two, there is a risk of falsification of digital data.
On the conversation record management server side, a hash value containing a digital signature or certificate with a public key that guarantees the authenticity of the conversation data downloaded by the user (for example, NTT Data's "Secure Seal" service) is attached. By doing so, the presence or absence of tampering can be verified.

When an electronic signature with a public key is used, the conversation record management server of the conversation record service center 1
For example, a public key issuance certificate from an electronic notary authority (CA) 6 is sent to the user at the same time online via a network 7 such as the Internet.

The electronic notary authority (CA) 6 is required to confirm whether the public key issuing certificate sent to the user is valid.

In the embodiment shown in FIG. 1, a server system connected to at least one of a portable communication terminal, a portable communication base, a wide area network such as the Internet, or an information system of a portable communication service provider. Wherein the server system is connected to the mobile communication terminal via a predetermined line, and is stored in a storage medium in the server system via the mobile communication terminal. Conversation recording means for recording the conversation of the user as digital data, conversation information holding means for examining and holding at least one of the conversation information at the time and place where the user is having a conversation, and secret information outside the server system. Secret information storage means that does not leak information, and digital data of a user's conversation recorded in the conversation recording means. Or a falsification detection code providing means for providing a falsification detection code to the digital data and the conversation information held in the conversation information holding means using secret information stored in the secret information storage means; and the conversation record Authenticity securing means for securing the authenticity of the digital data of the conversation of the user recorded in the means, and digital data of the conversation of the user recorded in the conversation recording means in response to a request from the user Or conversation record transfer means for transferring the digital data and the conversation information held in the conversation information holding means to the user, and ensuring the evidentiality of the digitally recorded conversation data. Thus, a voice recording system characterized by the following is realized.

Further, the authenticity securing means of the server system includes an internal device protecting means for preventing unauthorized removal and replacement of an internal device of the server system;
Unauthorized installation prevention means for preventing a program from being installed in the server system, user authentication means for authenticating a user who accesses the server system, and non-erasable access log management which cannot be erased even by the server system administrator Means, and operating program limiting means for limiting programs operable by the server system.

Further, the conversation record transfer means records conversation information of the user when recording the conversation of the user, and conversation terminal recording means for recording identification information of the portable communication terminal of the connection source. Date and time recording means for recording at least one of the start date and time and the end date and time; owner identification information holding means for holding identification information of the owner of the portable communication terminal and access information of the owner; Service use right user authentication means for authenticating whether or not a user who has accessed via the network is a service use right user using information stored in the information holding means; Conversation data search means for enabling search of conversation data from at least one of identification information of a communication terminal, date and time at which the conversation of the user was recorded, and information of a place where the conversation was conducted; Characterized by having a a conversation data transmitting means for transmitting via a communication line the retrieved data to the service user by speech data retrieval means.

The conversation record delivery means of the server system may be provided on another server.

FIG. 7 shows a modification of FIG.

That is, when the device used as the portable communication terminal 2 is a portable telephone or a PHS, the sound quality is a problem in performing the speech recognition on the conversation record management server side of the conversation record service center 1. Sometimes.

FIG. 7 shows a configuration in which a device used as the portable communication terminal 2 is provided with a PDA 9 having a recording function for voice recognition for such a case.

In the PDA 9, the conversation is converted into digital data by a compression method that facilitates voice recognition, and the converted data is sent to the conversation record management server of the conversation recording service center 1 as digital data.

Of course, the PDA 9 may be provided with a function of assuring originality, and the recorded conversation data may be transmitted to the conversation record management server side of the conversation record service center 1 after an electronic signature is added to the recorded conversation data.

In the embodiment shown in FIG. 7, a portable communication terminal, a portable recording terminal for digital audio recording, a portable communication base, a wide area network such as the Internet, or information of a portable communication service provider is provided. A server system connected to at least one of the systems;
Wherein the server system is connected to the mobile communication terminal via a predetermined line, and stores the voice digital recording via the mobile communication terminal to a storage medium in the server system. Recording means for recording a conversation of a user recorded by a portable recording terminal for use as digital data, and conversation information holding for examining and retaining at least one of conversation information of a time and a place where the conversation of the user is performed Means, secret information storage means for preventing leakage of secret information to the outside of the server system, digital data of a user's conversation recorded in the conversation recording means, or held in the digital data and the conversation information holding means. Tampering detection code for giving a tampering detection code to the conversation information using the secret information stored in the secret information storage means. Data providing means, authenticity securing means for securing the authenticity of digital data of the conversation of the user recorded in the conversation recording means, and recorded in the conversation recording means in response to a request from the user. Conversation record delivery means for delivering digital data of the conversation of the user, or the digital data and the conversation information held in the conversation information holding means to the user,
A voice recording system for securing the evidence of digitally recorded conversation data.

FIG. 2 is an explanatory diagram of the confirmation means on the conversation record management server side of the conversation record service center 1 which is also a main part of the voice recording system according to the present invention.

That is, this confirmation means manages whether or not the user has approved the conversation data.

Here, first, the conversation record management server side of the conversation record service center 1 connects to the computer terminal 4 such as an office (service provider) where a salesperson works online via a network 7 such as the Internet. On the other hand, a request (a-1) for confirming the conversation data obtained by recording the conversation contents at the previous meeting is issued.

In response, a computer terminal 4 such as an office (service provider) where the sales person works.
Sends a request (a-2) to the conversation record management server of the conversation record service center 1 for approval or correction of the conversation data in which the conversation contents at the previous meeting are recorded.

When the conversation record management server of the conversation record service center 1 corrects the conversation data in response to the correction request, a sales person works from the conversation record management server side of the conversation record service center 1. A reconfirmation request (a-3) is issued to the computer terminal 4 such as an office (service provider).

Further, between the conversation record management server of the conversation record service center 1 and the computer terminal 5 such as the customer's home, the same confirmation request (b-1), approval or correction request (b-2), A reconfirmation request (b-3) is issued.

With the above management process, the conversation data can be converted into text data and output on paper on the conversation record management server side of the conversation record service center 1.

Needless to say, this confirmation means may not be provided when the conversation record management server of the conversation record service center 1 stores conversation data in a voice data format.

FIG. 4 is a diagram for explaining a conversation data storage format on the conversation record management server side of the conversation record service center 1 as a main part of the voice recording system according to the present invention.

That is, on the conversation record management server side of the conversation record service center 1, the speech data / text data 10 which is the conversation data recorded as described above.
And its attribute data (call (telephone) of the mobile communication terminal 2)
A conversation signature is added to a combination of the conversation identification information such as a number, conversation start time, conversation end time, conversation place, and other information) 11 to add a digital signature to the stored conversation data 1.
Let it be 2.

The stored conversation data 12 includes voice data / text data 10, attribute data 11, electronic signature 13, and public key issuing certificate 14.

As described above, the conversation data storage format is significant as evidence by giving an electronic signature to the whole together with not only conversation data but also additional information such as the time and place where the conversation started. Can be higher.

In the embodiment shown in FIG. 4, in addition to the system shown in FIG. 1, the server system recognizes the voice of the digital data of the conversation of the user and converts the voice into text data. Automatic recognition means; server electronic signature creation means for creating an electronic signature of the server system from the text data converted by the automatic speech recognition means using a secret key of the server system;
When transmitting digital data of the conversation of the user by the text data converted by the automatic voice recognition means to the user via the network, creates an electronic signature using the server electronic signature creation means, Conversation record data transmission unit with certificate for transmitting digital data of the conversation of the user based on the text data, the digital signature, and a public key issuance certificate corresponding to the private key of the server to the user. Thus, a voice recording system characterized by having the above is realized.

Note that automatic translation into another language may be performed after the character data conversion by the voice recognition means, and the subsequent processing by the electronic signature creation means or the like may be performed using the translated language text data.

FIG. 5 is a diagram for explaining an example in which the stored conversation data 12 of FIG. 4 is output as a conversation record 15 on paper.

That is, the conversation record 15 includes attribute information (converser identification information such as a call (telephone) number of the portable communication terminal 2, conversation start time, conversation end time, conversation place, and other information) 16 Content 17 is included.

It is assumed that a sign and a seal of the service provider are added to the conversation record 15 as necessary.

FIG. 6 shows how the conversation record management server 1 of the conversation record service center 1 handles a correction request (a-2) from a sales representative or a correction request (b-2) from a customer in FIG. It is a figure explaining a method.

First, when there is a correction request, if another conversation person approves the request, the conversation record management server of the conversation record service center 1 corrects the conversation record.

When there is a correction request for the text data 18, the text data is corrected, and a correction history (correction requestor information, correction date and time, correction contents, etc.) 19 is added to the attribute data. After doing
An electronic signature is calculated again from the corrected data and added.

When there is a request for correction of the paper conversation record 15, the conversation record is corrected and
A correction history (correction requestor information, correction date and time, correction details, etc.) 19a is added to the attribute information.

As described above, there is a request for correcting a conversation record.
If the other talkers approve it, the transcript will be corrected,
At that time, a modification history of which part is modified and how is modified is stored.

FIG. 3 is a diagram for explaining the sequence of the communication processing described in FIG.

That is, the mobile phone or P
Conversation recording service center 1 with portable communication terminal 2 such as HS
When a connection request s1 is made by calling a predetermined telephone number of
A connection request s2 is issued to the conversation record management server of the conversation record service center 1 via the base stations A and B (or ISP).

In response, the conversation recording service center 1
From the conversation record management server side of base station B (or IS
A request source acquisition request s3 is issued to P).

In response, base station B (or ISP)
The request source information s4 such as the telephone number and the location information of the request source acquired by the base station B (or ISP) is output to the conversation record management server side of the conversation record service center 1 from.

In response, the conversation recording service center 1
On the conversation record management server side, the conversation start time is set, and the connection completion notification s6 is sent to the base station B (or IS
P).

Then, the connection completion notification s6 is sent from the base station A.
Is issued to a mobile communication terminal 2 such as a mobile phone or a PHS carried by the user.

In response to this, the portable communication terminal 2 such as a portable telephone or PHS carried by the user performs the connection completion notification processing s.
8, the conversation is started, and the user transmits a speech signal s9 to the conversation record management server of the conversation record service center 1 via the base stations A and B (or ISP).
I do.

In response, the conversation recording service center 1
The conversation record management server side starts digital conversation recording, and divides it as necessary, such as time division, for each speaker, and phrase, and saves them in the file s10.

In this case, the conversation record management server side of the conversation record service center 1 converts the conversation data into WAV, MP
When the conversation recording is completed, the conversation recording end time is set.

The conversation record management server of the conversation record service center 1 stores the voice data as it is in the file s10 or performs the voice recognition processing on the voice data, so that the text data s11 or the paper s12 is stored. At least one of the output forms is stored.

In the embodiment shown in FIG. 3, in addition to the system shown in FIG. 1, the server system recognizes the voice of the digital data of the conversation of the user and converts it into text data. Automatic voice recognition means,
And a printing unit for outputting digital data of the user's conversation based on the text data converted by the automatic voice recognition unit to paper, thereby realizing a voice recording system.

Further, in the embodiment as shown in FIG.
In addition to the system shown in FIG. 4, the automatic voice recognition means has speaker identification means for recognizing the conversation of the user for each speaker separately, and the printing means is provided for each speaker. A voice recording system characterized by having speaker identification printing means for printing on paper so that conversation content can be distinguished is realized.

FIG. 8 is a block diagram for explaining a network connection configuration relating to the entire system including audio data search and correction performed in the audio recording system according to the present invention.

That is, this system includes a conversation record management server 1a of the conversation record service center 1 as described above and a portable communication terminal such as a sales person who is the owner of the portable communication terminal 2 such as a mobile phone or PHS. Owner client terminal 101 and general client terminal 10 such as a customer
, An electronic notary office 103, a courier information system 104, a billing system 105 such as a telecommunications carrier, a financial institution, a credit credit company, and an electronic money system.

Here, the home delivery company information system 104
It is an information system of a courier service for delivering a transcript.

[0104] In addition to paper, CD-
There is also a ROM or the like, and these may use an information system such as a post office for paper.

Further, the billing system 105 is necessary in order to take the service provision fee on the network each time it is used or periodically.

There may be a model in which a service provision fee is collected in the same system as a call fee in cooperation with a communication carrier such as a mobile phone.

When the service provided by the voice recording system is a membership system, the billing system does not need to be connected to a network.

FIG. 9 is a diagram exemplifying a screen for searching conversation data recorded by the voice recording system according to the present invention.

That is, on this conversation data search screen,
A user ID input unit G1, a password input unit G2, an input unit G3 for connection start and the like, a start time range G4, an end time range G5, and conversation place information G6 as search keys.
, Other attributes G7, a search start key G8, and a cancel key G9.

In this case, of course, an authentication means for a person who searches the recorded conversation data is necessary, and the authentication means may be used in combination with an IC card or the like in addition to a password.

For example, for a conversation participant other than the owner of the mobile phone and the owning organization (a customer in the case of explaining insurance), an insurance company or the like searches and downloads conversation data with the set account each time. It is good also as a mechanism which can do.

FIG. 10 is a diagram exemplifying a guidance screen for browsing, approving, and requesting a correction of a conversation record recorded by the voice recording system according to the present invention.

That is, the guidance screen includes a user ID input section G1, a password input section G2, an attribute information display section, a text information display section from the upper right in the figure, and a text information display section from the lower left in the figure. Five buttons (verify digital signature, display public key issuance certificate information, display correction history, request correction, and approve) are provided.

By pressing each of these buttons, the next action (display of a window, etc.) is executed.

FIG. 11 is a diagram for explaining an example in which the voice recording system according to the present invention is applied to a case where two or more talkers are in different places.

That is, FIG. 11 shows that a salesperson in the office at work and a customer in the home or the like have a portable communication terminal 201,
At 202, a form in which a meeting such as a contract is made is shown.

First, a portable communication terminal 201 such as a mobile phone or a PHS possessed by a salesperson in the office at the office of the company.
Then, after a predetermined telephone number of the conversation recording service center 1 is called and put on hold, for example, the telephone number of the portable communication terminal 202 of the customer at home or the like is called.

Then, both mobile communication terminals 201,
202 is connected, and both mobile communication terminals 201,
202 is connected to the conversation record management server of the conversation record service center 1 via the portable communication terminal base stations 3 and 3 ', so that the portable communication terminals 201 and 202 of both the sales clerk and the customer at the office where the company works. Is started by the conversation record management server of the conversation record service center 1.

In this case, the conversation record management server side of the conversation record service center 1 cooperates with the communication company that operates the portable communication terminal base station 3 to form the portable communication terminals 201 of both the salesperson and the customer. , 202, and approximate location information.

When both the salesperson and the customer cut off the communication using the portable communication terminals 201 and 202, the conversation record management server of the conversation record service center 1 uses the portable communication terminals 201 and 202 for both the salesperson and the customer. 2
02, the conversation recording is completed, and the conversation data is stored in the conversation record management server of the conversation recording service center 1.

Thereafter, in this case, the conversation record management server of the conversation record service center 1 receives the request from the user of the sales person (or customer) and stores the request in the conversation record management server of the conversation record service center 1. Conversation data can be downloaded.

The subsequent steps are the same as those shown in FIG.

In the embodiment shown in FIG. 11, a first portable communication terminal, a second portable communication terminal, a portable communication base, a wide area network such as the Internet,
Or a server system connected to at least one of an information system of a mobile communication service provider, and wherein the server system comprises:
The first mobile communication terminal and the second mobile communication terminal are connected to the storage medium in the server system by being connected from the first mobile communication terminal and the second mobile communication terminal via a predetermined line. A conversation recording means for recording a conversation of a user as digital data via the terminal, a time at which the conversation of the user is being made, a place where the first portable communication terminal exists, and a second portable communication terminal. Conversation information holding means for examining and holding at least one piece of conversation information at a place where the information is stored, secret information storage means for preventing secret information from leaking outside the server system, and user conversation recorded in the conversation recording means. Using the secret information stored in the secret information storage means for the digital data or the digital data and the conversation information held in the conversation information holding means. Falsification detection code providing means for providing a password, authenticity securing means for securing the authenticity of digital data of a user conversation recorded in the conversation recording means, and in response to a request from the user, Conversation recording / transfer means for transferring digital data of the conversation of the user recorded in conversation recording means, or the digital data and the conversation information held in the conversation information holding means to the user. Then, a voice recording system characterized by securing the evidentiality of the digitally recorded conversation data is realized.

As a method of charging the use of the conversation record management server and collecting the charge, a time calculated from the time data at which the recording was performed or the data capacity and a usage fee determined according to the additional service are used. May be added to the telephone charge and collected.

[0125] Alternatively, there is a method of collecting based on decision means information such as a credit card read by a mobile phone.

[0126]

Therefore, as described above, according to the present invention, an inexpensive and easy-to-introduce voice recording system that ensures the credibility of recorded data of conversations, such as explanations at the time of insurance contracts, is provided. An audio recording service method can be provided.

[Brief description of the drawings]

FIG. 1 is a block diagram showing a general configuration of an embodiment of an audio recording system according to the present invention.

FIG. 2 is an explanatory diagram of a confirmation means on the conversation record management server side of the conversation record service center 1 which is also a main part of the voice recording system according to the present invention.

FIG. 3 is a diagram for explaining a sequence of the communication process described in FIG. 1;

FIG. 4 is a diagram illustrating a conversation data storage format on the conversation record management server side of the conversation record service center 1 as a main part of the voice recording system according to the present invention.

FIG. 5 is a diagram illustrating an example of a case where the stored conversation data 12 of FIG. 4 is output as a conversation record 15 on paper.

FIG. 6 is a diagram showing a case where a correction request (a-2) from a sales person or a correction request (b-2) from a customer in FIG. 2 is satisfied; It is a figure explaining a coping method.

FIG. 7 is a block diagram of a main part showing a modification of FIG. 1;

FIG. 8 is a block diagram for explaining a network connection configuration of the entire system including audio data search and correction performed in the audio recording system according to the present invention.

FIG. 9 is a diagram exemplifying a screen for searching conversation data recorded by the voice recording system according to the present invention.

FIG. 10 is a diagram exemplifying a guidance screen for browsing, approving, and making a correction request of a conversation record recorded by the voice recording system according to the present invention.

FIG. 11 is a diagram illustrating an example in which the voice recording system according to the present invention is applied to a case where two or more talkers are in different places.

[Explanation of symbols]

1. Conversation record service center 2. Mobile communication terminal such as mobile phone or PHS 3. Mobile communication terminal base station 4. Computer terminal such as office where sales staff works 5. Customer computer terminal such as home Reference numeral 6: Electronic notary authority (CA) 7: Network such as the Internet 8: Disk or paper 9: PDA having a recording function for voice recognition 10: Voice data / text data, 11: Attribute data, 12 ... Saved conversation data, 13: electronic signature, 14: public key issue certificate, 15: conversation record (paper), 16: attribute information, 17: conversation contents, 18: text data, 19, 19a: revision history, 1a: conversation Record management server 101: mobile communication terminal owner client terminal 102, 102: general client terminal such as customer 103: electronic notary office 1 4: home delivery company information system, 105: billing system, G1: user ID input unit, G2: password input unit, G3: input unit for connection start, etc. G4: range of start time as search key, G5: end time Range, G6: conversation place information, G7: other attributes, G8: search start key, G9: cancel key 201: a mobile communication terminal such as a mobile phone or PHS owned by a salesperson in the office at work, 202 … A mobile phone or PHS owned by a customer at home, etc.
Mobile communication terminals such as 3, 3 '... mobile communication terminal base stations.

Claims (11)

[Claims] An audio recording system comprising a mobile communication terminal, a mobile communication base, and a server system connected to at least one of a wide area network such as the Internet or an information system of a mobile communication service provider, Conversation recording means for recording a conversation of a user as digital data via the portable communication terminal to a storage medium in the server system by being connected to the portable communication terminal via a predetermined line; A conversation information holding means for examining and holding at least one of conversation information of the time and place at which the user's conversation is taking place; and the authenticity of digital data of the user's conversation recorded in the conversation recording means. Authenticity securing means for securing; and the use recorded in the conversation recording means in response to a request from the user. And a conversation record transfer means for transferring the digital data of the conversation, or the digital data and the conversation information held in the conversation information holding means to the user, and proof of the digitally recorded conversation data. An audio recording system characterized by ensuring performance. 2. A portable communication terminal, a portable recording terminal for voice digital recording, a portable communication base, and a server system connected to at least one of a wide area network such as the Internet or an information system of a portable communication service provider. Wherein the server system is connected to the mobile communication terminal via a predetermined line, to a storage medium in the server system, via the mobile communication terminal, the audio digital. Conversation recording means for recording the conversation of the user recorded by the portable recording terminal for recording as digital data, and conversation information for examining and holding at least one of conversation time and place where the conversation of the user is being made. Holding means; ensuring authenticity of digital data of the conversation of the user recorded in the conversation recording means Authenticity securing means, in response to a request from the user, digital data of the conversation of the user recorded in the conversation recording means, or the conversation held in the digital data and the conversation information holding means And a conversation record delivery means for delivering information to the user, wherein the voice recording system secures the evidence of the digitally recorded conversation data. 3. A server system connected to at least one of a first mobile communication terminal, a second mobile communication terminal, a mobile communication base, a wide area network such as the Internet, or an information system of a mobile communication service provider. And wherein the server system is connected to the first mobile communication terminal and the second mobile communication terminal via a predetermined line, and is connected to a storage medium in the server system. A conversation recording means for recording a conversation of a user as digital data via the first portable communication terminal and the second portable communication terminal; a time at which the conversation of the user is being made; Conversation information holding means for examining and holding at least one piece of conversation information of a place where the terminal is present and a place where the second mobile communication terminal is present; Authenticity securing means for securing the authenticity of the digital data of the user's conversation recorded in the conversation recording means; and, in response to a request from the user, the user's conversation recorded in the conversation recording means Conversation data transfer means for transferring the digital data or the digital data and the conversation information held in the conversation information holding means to the user. An audio recording system characterized by securing. 4. The server according to claim 1, wherein said conversation record delivery means of said server system is provided on another server.
4. The sound recording system according to any one of claims 3 to 3. 5. The authenticity securing means of the server system includes: an internal device protecting means for preventing unauthorized removal and replacement of a device internal to the device of the server system; and a program installation in the device of the server system. Means for preventing unauthorized installation, user authentication means for authenticating a user who accesses the server system, non-erasable access log management means which cannot be erased even by the server system administrator, and programs which can be operated by the server system are limited. The voice recording system according to any one of claims 1 to 4, further comprising: an operation program limiting unit. 6. The server system, comprising: an automatic voice recognition means for recognizing voice of digital data of the conversation of the user and converting the voice into text data; and the user based on the text data converted by the voice automatic recognition means. The voice recording system according to any one of claims 1 to 5, further comprising printing means for outputting digital data of the conversation on paper. 7. The automatic speech recognition means for recognizing the voice of the digital data of the conversation of the user and converting the speech into text data, and the server system comprises a text data converted by the automatic speech recognition means. Server electronic signature creating means for creating an electronic signature of the server system using the secret key of the above, and using the digital data of the user's conversation with the text data converted by the automatic voice recognition means via the network. When transmitting to the user, an electronic signature is created by using the server electronic signature creating means, and a digital key of the user's conversation based on the text data, the electronic signature, and a public key corresponding to the secret key of the server Means for transmitting conversation record data with certificate for transmitting the issued certificate to the user. Audio recording system according to any one of claims 1 to 6, wherein the door. 8. The automatic speech recognition means has speaker identification means for recognizing the conversation of the user for each speaker, and the printing means can distinguish the conversation content for each speaker. 7. The voice recording system according to claim 6, further comprising speaker identification printing means for printing on paper. 9. The conversation record delivery means, wherein when recording the conversation of the user, a conversation terminal recording means for recording identification information of a connection-source portable communication terminal, and the conversation of the user is recorded. Date and time recording means for recording at least one of a start date and time and an end date and time; owner identification information holding means for holding identification information of the owner of the portable communication terminal and access information of the owner; Service use right user authentication means for authenticating whether or not a user who has accessed via the network is a service use right user using information stored in the information holding means; Conversation data search means for enabling search of conversation data from at least one of identification information of the communication terminal, date and time when the conversation of the user was recorded, and information of a place where the conversation was performed; The voice recording system according to any one of claims 1 to 8, further comprising: conversation data transmitting means for transmitting data retrieved by the conversation data retrieval means to the service user via a communication line. 10. The voice recording system according to claim 1, wherein information of a service receiver is registered in the server system, and conversation data recorded by using the voice recording system is stored in a predetermined manner. And a step of providing data including the conversation data with a falsification detection code to the service receiver as evidence of the conversation in response to a request from the service receiver. 11. A step of receiving, via a network, a request for modifying conversation data from the service receiver and a conversation data acquirer authorized to receive the conversation data from the service receiver, A step of transmitting a consultation notification to the conversation participant as to whether or not to approve the modification of the conversation data by the request, and a notice to approve the modification of the conversation data from the conversation participant and the identification information of the approver are 11. The voice recording service method according to claim 10, further comprising: providing the conversation data again to the service receiver in a form in which the correction history is left, if obtained.