JP2002169919A - System for providing information service - Google Patents

Abstract

PROBLEM TO BE SOLVED: To reduce the load of the time and labor and cost on the customers of a travel agency. SOLUTION: In the system for providing information service, a delivery information controlling server 22 in an airport equipment control room 2 prepares delivery information indicating activity information for customers to join a tour by referring to airport information 211 and flight information 212 provided by an airport information providing server 21, by tour information and customer information owned by ravel agencies 1a, 1b to transmit it to a mobile telephone information center 3 via the Internet 5. The information center 3 transmits the delivery information to mobile telephones 4a, 4b at the date and hour specified in the delivery information.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a guide service providing system for providing a customer who participates in a tour held by a travel agency with action guidance for participating in the tour.

[0002]

2. Description of the Related Art In a package tour held by a travel company, a travel company on the organizer's side participates in a customer to participate.
Various pre-notifications and work to accompany the tour conductor occur. In addition, customers must collect the necessary information before the tour and care about the time to arrive at the place of departure so that the departure time can be met when participating in the tour. In particular, when departing using an airplane, both the travel agency and the customer often care whether or not the departure time is in time.

[0003]

[0005] In the conventional package tour, the travel agency asks the customer whether the customer will not pay the tour price by the deadline or the employee responds to the customer's basic questions about the tour. To provide the necessary information to the customer, e.g., that the customer has to be met, that the customer will not meet at the meeting point on time, or that any changes will make it difficult to reliably contact the customer. There was a problem that the effort and cost burden were extremely large in order to provide the customer with the necessary action.

[0004] In addition, it is necessary for the customer to check in advance what items he / she needs to carry, the means of transportation to the departure point such as an airport and the time required, and the meeting place in a large airport. There was a problem that the mental burden before departure was very large, such as having to worry about whether to be in time or not knowing the information when a change occurred.

SUMMARY OF THE INVENTION The present invention has been made to solve the above-mentioned problems, and it is a time and cost burden for a travel agency to provide a customer with necessary information and to have the customer take necessary action. It is an object of the present invention to provide a guidance service providing system that can reduce the mental burden before departure for customers.

[0006]

According to the guide service providing system according to the present invention, a tour company holds tour information based on tour information on a tour to be held and customer information on customers participating in the tour. And a distribution information management server for generating distribution information indicating action guidance for the customer and transmitting the generated information to the customer.

In the guidance service providing system according to the present invention, the distribution information management server changes the distribution information in real time based on airport information and flight information from the airport information provision server installed in the airport equipment management room in the airport. Is what you do.

[0008] The guide service providing system according to the present invention provides an action for a customer to participate in a tour, which is created based on tour information on a tour to be held and customer information on the customer participating in the tour. A mobile phone information center for receiving distribution information indicating guidance and transmitting the information to a mobile phone compatible with a network used by the customer is provided.

[0009] In the guidance service providing system according to the present invention, the date and time to be transmitted to the customer is specified in the distribution information, and the distribution information is transmitted at the date and time when the mobile phone information center is specified.

[0010] In the guide service providing system according to the present invention, the portable telephone information center transmits the received distribution information to the portable telephone by access from the portable telephone.

[0011]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS One embodiment of the present invention will be described below. Embodiment 1 FIG. FIG. 1 is a block diagram showing a configuration of a guidance service providing system according to Embodiment 1 of the present invention. In the figure, reference numerals 1a and 1b denote tour companies that hold tours, 11a and 11b denote tour masters created based on tour information on tours held by the travel companies 1a and 1b, and 12a and 12b participate in tours by the travel companies 1a and 1b. The travel masters 1a and 1b are connected to the Internet 5 by terminals (not shown).

Reference numeral 2 denotes an airport equipment management room which manages equipment installed at the airport, and 21 provides airport information 211 such as weather information and traffic information near the airport and flight information of each airline in real time. Airport information providing server, 2
2 is a tour master 11a, 1 from each travel company 1a, 1b.
This is a distribution information management server that receives 1b and customer masters 12a and 12b, creates distribution information indicating action guidance for participating in a tour for each customer, and transmits the distribution information. The airport information providing server 21 and the distribution information management server 22 are installed in the airport equipment management room 2 and are connected to the Internet 5.

Reference numeral 3 denotes the Internet 5 and mobile phones 4a, 4
b and connects the distribution information transmitted from the distribution information management server 22 to the cellular phones 4a and 4b in a timely manner. It is a mobile phone.

FIG. 2 is a block diagram showing the configuration of the distribution information management server 22 installed in the airport equipment management room 2. In the figure, reference numeral 221 denotes a tour master 11a, transmitted from each travel company 1a, 1b via the Internet 5.
11b, information receiving means for receiving the customer masters 12a, 12b; 222, a tour information database storing tour information described in the received tour masters 11a, 11b;
A customer information database 223 stores customer information described in the received customer masters 12a and 12b.

Reference numeral 224 denotes tour information stored in the tour information database 222 and the customer information database 22
Based on the customer information stored in 3, distribution information indicating action guidance for participating in a tour for each customer is created, and the created distribution information is transmitted to the mobile phone information center 3 via the Internet 5. 225 in the information creation means
Is a distribution information database that stores the distribution information created by the distribution information creation unit 224.

Next, the operation will be described. FIG. 3 is a flowchart showing a processing flow of the guidance service providing system according to the first embodiment of the present invention. Step ST1
In, the travel companies 1a and 1b create tour masters 11a and 11b based on tour information, and create customer masters 12a and 12b based on customer information. Here, the tour information includes a departure place, a destination, a route, a schedule, transportation means, accommodation, local information, necessities for carrying, a name of a participating customer, and the like. , The telephone numbers of the mobile phones 4a and 4b owned by the user, the mail address, and the means of transportation to the departure place.

In step ST2, the travel companies 1a,
1b transfers the created tour masters 11a, 11b and customer masters 12a, 12b via the Internet 5,
The information is transmitted to the distribution information management server 22 installed in the airport equipment management room 2. In step ST3, the information receiving means 221 of the distribution information management server 22 sets the travel company 1a,
1b, the tour masters 11a, 11b and the customer masters 12a, 12b are received.
The tour information described in a and 11b is stored in the tour information database 222, and the customer masters 12a and 12b are stored.
The customer information described in the customer information database 22
3 is stored.

In step ST4, the distribution information creating means 224 uses the tour information stored in the tour information database 222 and the customer information stored in the customer information database 223 to perform an action for participating in a tour for each customer. Distribution information indicating guidance is created and stored in the distribution information database 225. At this time, the distribution information creating means 224 refers to the airport information 211 and the flight information 212 provided by the airport information providing server 21, and can execute the transportation means such as the schedule and the flight included in the tour information as planned. Check if it is and create distribution information. The distribution information also specifies the distribution date and time for distribution to each customer.

In step ST 5, the distribution information creating means 224 transmits the created distribution information for each customer to the portable telephone information center 3 via the Internet 5. In step ST6, the mobile phone information center 3 transmits the distribution information to the mobile phones 4a and 4b of each customer at the distribution date and time specified in the distribution information.

In step ST7, the distribution information creation means 224 of the distribution information management server 22 transmits the airport information 211 and the flight information 21 provided by the airport information providing server 21.
Referring to FIG. 2, if the means of transportation such as a schedule or a flight included in the tour information cannot be implemented as planned and the distribution information transmitted to the customer needs to be changed, the above steps after step ST4 are performed. Repeat the process.

The distribution information to be transmitted to each customer includes a notice of a request for payment to the travel companies 1a and 1b on the day of the tour price deadline, guidance of a belonging list to be carried a few days before departure, and information on each customer's airport. Information on major routes and required times, and on the day of departure, information on flight operation status, operation status of transportation to the airport, set time, check-in time, time to arrive at the boarding gate, etc. I have.

In this embodiment, the mobile phone information center 3 transmits the distribution information from the distribution information management server 22 to the customer's mobile phones 4a and 4b at a designated date and time. By accessing the mobile phone information center 3 or the distribution information management server 22 via the mobile phone information center 3 from the telephones 4a and 4b, it is also possible to obtain information desired by the customer.

Also, in this embodiment, the distribution information management server 22 is installed in the airport equipment management room 2 in the airport. It may be installed in.

As described above, according to the first embodiment, the travel companies 1a and 1b are not required to provide the necessary information to the customers and to have the customers take the necessary actions and burden the costs. It is possible to greatly reduce the number of customers, and it is possible to expect an increase in customers by improving services.

According to the first embodiment, the effect is obtained that the mental burden before departure can be greatly reduced for the customer.

[0026]

As described above, according to the present invention, tour information on a tour to be held, which is held by a travel agency,
And by providing the distribution information management server that creates the distribution information indicating the action guidance for the customer to participate in the tour based on the customer information about the customer participating in the tour, and transmits the distribution information to the customer, for the travel agency, Significantly reduce the labor and cost burden for customers to take necessary actions, and by improving services, we can expect an increase in customers, while also significantly reducing the mental burden of customers before they leave. There is an effect that can be.

According to the present invention, the distribution information management server changes the distribution information in real time based on the airport information and the flight information from the airport information providing server installed in the airport equipment management room in the airport. There is an effect that the distribution information can be transmitted to the customer flexibly in response to a change in a flight or the like.

According to the present invention, the travel company holds
Receives the tour information on the tour to be held and the distribution information indicating the action guidance for the customer to participate in the tour, which is created based on the customer information on the customer participating in the tour, and transmits the information to a mobile phone compatible with the Internet used by the customer. Having a mobile phone information center for transmission can significantly reduce the labor and cost burden for travel agents to take necessary actions for customers, and can increase the number of customers by improving services. At the same time, there is an effect that the mental burden before departure can be greatly reduced for the customer.

According to the present invention, the distribution information specifies the date and time to be transmitted to the customer, and the mobile phone information center transmits the distribution information at the specified date and time. There is an effect that transmission can be performed.

According to the present invention, the portable telephone information center transmits the received distribution information to the portable telephone by access from the portable telephone, so that the distribution information desired by the customer can be provided immediately.

[Brief description of the drawings]

FIG. 1 is a block diagram showing a configuration of a guidance service providing system according to a first embodiment of the present invention.

FIG. 2 is a block diagram showing a configuration of a distribution information management server according to the first embodiment of the present invention.

FIG. 3 is a flowchart showing a processing flow of the guidance service providing system according to the first embodiment of the present invention.

[Explanation of symbols]

1a, 1b travel agency, 2 airport equipment control room, 3 mobile phone information center, 4a, 4b mobile phone, 5 internet, 11a, 11b tour master, 12a, 1
2b Customer master, 21 Airport information providing server, 22
Distribution information management server, 211 airport information, 212 flight information, 221 information receiving means, 222 tour information database, 223 customer information database, 224
Distribution information creation means, 225 Distribution information database.

Claims (5)

[Claims] 1. A distribution information indicating an action guide for a customer to participate in a tour is created based on tour information on a tour to be held and customer information on a customer participating in the tour held by a travel agency. A guidance service providing system, comprising a distribution information management server for transmitting information to a server. 2. The distribution information management server changes distribution information in real time based on airport information and flight information from an airport information providing server installed in an airport equipment management room in an airport. 1. The guidance service providing system according to 1. 3. Receiving distribution information, which is created based on tour information on a tour to be held and customer information on a customer who participates in the tour, which is held by a travel agency and indicates action guidance for the customer to participate in the tour. And a mobile phone information center for transmitting to a mobile phone compatible with the network used by the customer. 4. The guidance service providing system according to claim 3, wherein the distribution information specifies a date and time to be transmitted to the customer, and the mobile phone information center transmits the distribution information at the specified date and time. 5. The guidance service providing system according to claim 3, wherein the mobile phone information center transmits the received distribution information to the mobile phone by access from the mobile phone.