JP2002157360A - Information processor and network system and facility maintenance method and storage medium - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a network system for allowing a facility owner to surely and easily perform facility evaluation and maintenance or the like. SOLUTION: A storage means 111 stores information related with equipment and information related with check transmitted from any of a facility owner side 160, a facility management agent side 170, a facility supplier side 140, and a component supplier side 150 through a communicating means 120. The facility management agent side 130 evaluates the facility from the storage information of the storage means 111, and presents the information related with the maintenance method of the equipment based on the result through a presenting means 113 to the facility owner side 160.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an information processing apparatus and a network system which are used for, for example, an apparatus or a system for maintaining equipment such as a machine, an electric apparatus, or a measurement control apparatus via a communication network. , An equipment maintenance method, and a storage medium in which computer-readable processing steps for performing the method are stored.

[0002]

2. Description of the Related Art In recent years, for example, in many business fields, the use of network systems is rapidly spreading. In particular, the equipment maintenance business in which maintenance and inspection of equipment are performed and necessary parts are replaced are no exception.

For example, Japanese Patent Application Laid-Open No. H11-35333 discloses
In Japanese Patent Publication No. 2 (Japanese Unexamined Patent Publication), the information of manuals for field device maintenance work is transmitted to an information terminal carried by a field device maintenance person, thereby eliminating the need to bring all manuals to the site. A maintenance support system characterized by the above is disclosed. Also, Japanese Patent Laid-Open No. 2000-1840
Japanese Patent Application Publication No. 71-71 proposes a maintenance service system configured to transmit maintenance request contents from a customer and work report information from a maintenance service person via a network.

[0004]

However, Japanese Patent Application Laid-Open No. 11-353332 and Japanese Patent Application Laid-Open No.
A conventional maintenance service system described in, for example, Japanese Patent Application Publication No. 00-184071 is mainly intended for maintenance service of a standardized product such as a home appliance, and is provided with equipment such as a machine, an electric device, or a measurement control device. like,
The configuration was not applicable to the maintenance of a wide variety of equipment designed / manufactured to meet individual needs.

[0005] Further, when maintaining various kinds of facilities as described above using a communication network, there are at least the following problems. In other words, the amount of information required for equipment maintenance, such as equipment design drawings, maintenance manuals, parts used, and consumables, is enormous, and it takes an enormous amount of effort to input this enormous information only to each equipment owner. I need. In addition, it is necessary to have extremely specialized knowledge to judge where the cause of the equipment failure is based on the inspection results of the equipment, etc., but the equipment owner does not necessarily have such specialized knowledge. Therefore, accurate repairs cannot be made at an early stage.

Accordingly, the present invention has been made to eliminate the above-mentioned drawbacks, and is intended for equipment owners, equipment maintenance operators,
The equipment supplier and the parts supplier can share equipment information and inspection information via a communication network so that equipment owners can perform equipment evaluation and repair accurately and easily. An object of the present invention is to provide a storage medium in which a computer stores an information processing apparatus, a network system, a facility maintenance method, and processing steps for executing the method.

[0007]

For such a purpose,
A first invention is an information processing apparatus capable of communicating with at least one of a facility owner, a facility management company, a facility supplier, and a supplier of components constituting the facility via communication means. The information on the equipment transmitted from at least one of the equipment owner, the equipment management operator, the equipment supplier, and the parts supplier via the communication means and the information on the equipment. Storage means for storing at least any one of information on inspection, and information on a repair method of the equipment obtained based on the result of evaluating the equipment from the storage information of the storage means on the equipment management company side And providing means for providing the information to the equipment owner via the communication means.

[0008] In a second aspect based on the first aspect,
The providing means, the storage information of the storage means, the equipment owner side, the equipment management company side, the equipment supplier side,
And at least one of the parts suppliers.

In a third aspect based on the first or second aspect, the storage means stores information relating to the repair of the equipment performed by the equipment owner based on the repair method. I do.

According to a fourth aspect of the present invention, there is provided an information processing apparatus capable of communicating with at least one of a facility owner, a facility management company, a facility supplier, and a supplier of components constituting the facility via communication means. The apparatus, wherein the equipment owner side, the equipment management company side, the equipment supplier side, and the equipment holder side that has been transmitted via the communication means from at least one of the component supplier side. Storage means for storing at least information on the equipment held, information generation means for generating information on at least one of repair and inspection of the equipment from the storage information of the storage means, information generated by the information generation means, And providing means for providing to at least one of the equipment holder and the equipment management company via the communication means.

According to a fifth aspect of the present invention, in the fourth aspect,
The information generating means generates information on an execution schedule of at least one of the repair and the inspection.

According to a sixth aspect of the present invention, there is provided an information processing apparatus capable of communicating with at least one of a facility owner, a facility management company, a facility supplier, and a supplier of components constituting the facility via communication means. The apparatus, wherein the equipment owner side, the equipment management company side, the equipment supplier side, and the equipment holder side that has been transmitted via the communication means from at least one of the component supplier side. A storage means for storing at least one of information on equipment held and information on inspection of the equipment, and information stored in the storage means, the equipment owner side, the equipment management business via the communication means Providing means for providing to at least one of the user side, the equipment supplier side, and the component supplier side.

[0013] A seventh invention is a network system in which a plurality of devices are communicably connected to each other via a communication network, wherein the plurality of devices are equipment on the equipment owner side and equipment management company side. Device, a device on the equipment supplier side, a device on the supplier side of components constituting the equipment, and at least one of the devices having the function of the information processing apparatus according to any one of claims 1 to 6. Features.

According to an eighth aspect, in the seventh aspect,
The equipment on the facility management company side includes equipment having the function of the information processing apparatus.

According to a ninth aspect of the present invention, there is provided an equipment maintenance method for maintaining arbitrary equipment owned by an equipment owner, wherein at least one of the equipment owner, the equipment management company, the equipment supplier, and the parts supplier is provided. Either is a first input step of inputting information about the equipment via the communication means, and at least one of the equipment owner and the equipment management business operator is provided with the information of the equipment via the communication means. A second input step of inputting information regarding inspection, and at least one of the facility management business operator and the facility owner performs the first input step.
And an evaluation step of evaluating the equipment based on the input information in the second input step.

In a tenth aspect based on the ninth aspect, the facility management company sends information on the repair method of the facility based on the evaluation result in the evaluation step via the communication means. Presenting to the holder.

According to an eleventh aspect, in the ninth aspect, the equipment owner includes a repair requesting step of requesting the equipment management company to repair the equipment via the communication means. Features.

An eleventh aspect of the present invention is the ninth aspect of the present invention, wherein the equipment owner includes, via the communication means, a progress reporting step of reporting a repair progress of the equipment performed according to the repair method. It is characterized by.

A thirteenth invention according to the ninth invention, further comprises a requesting step in which the equipment management company charges the equipment holder for the access to the equipment holder via the communication means. It is characterized by the following.

In a fourteenth aspect based on the thirteenth aspect, the price for the access includes at least one of information presentation and repair.

A fifteenth aspect of the present invention relates to a facility maintenance method for maintaining any equipment owned by a facility owner, wherein the facility owner, a facility management company, a facility supplier, and a component supplier. At least one of the user side, via communication means, inputting information about the equipment,
An information generating step of generating information relating to at least one of repair and inspection of the equipment from the input information in the input step, and generating information in the information generating step,
A providing step of providing the information to at least one of the equipment owner and the equipment management company via the communication means.

A sixteenth aspect of the present invention relates to a facility maintenance method for maintaining arbitrary equipment owned by a facility owner, wherein the facility owner, a facility management company, a facility supplier, and a component supplier. At least one of the user side, via communication means, inputting information about the equipment,
A management step of storing and managing the input information in the input step in storage means, and managing the management information in the management step, via the communication means, the equipment owner side, the equipment management business side, A providing step for providing to at least one of the equipment supplier and the parts supplier.

According to a seventeenth aspect, a program for causing a computer to realize the function of the information processing apparatus according to any one of claims 1 to 6 or the function of the network system according to claim 7 or 8 is readable by a computer. Characterized by being recorded on a simple storage medium.

An eighteenth invention is characterized in that a program for causing a computer to execute the processing steps of the equipment maintenance method according to any one of claims 9 to 16 is recorded on a computer-readable storage medium.

[0025]

Embodiments of the present invention will be described below with reference to the drawings.

(First Embodiment) The present invention provides, for example,
It is applied to a network system 100 as shown in FIG.

<Configuration of Network System 100> As shown in FIG.
The equipment management business (equipment maintenance business) 130, the equipment supplier 140, the component supplier 150, and the equipment owner 160 are each configured to be able to access the management system 110 via a communication network 120 such as the Internet. Have been.

The management system 110 is provided in an arbitrary organization (independent company or the like) and is a system that performs the main function of the present invention. For example, the management system 110
Holds, via the communication network 120, equipment inspection information, failure information, and the like, processes this information as necessary, retains the equipment failure history and inspection history,
The service is provided to the equipment owner 160 such as prediction of the next inspection time, failure time, or repair instruction. Therefore, the management system 110 includes a database group 111, a database generalization function 112, a web server function 113, and a server interface function 11.
4 and the network connection function 115 are connected so that they can communicate with each other.

The database group 111 includes an equipment ledger database, a construction management database, an inspection management database, a failure management database, a budget management database, a circulating product management database, and a lubricating oil management database used for equipment maintenance management. It includes a database, a database for parts management, and the like, and these databases hold and manage various information.

The database generalization function 112 operates the database group 111 (input and output of data, etc.). In addition, the database generalization function 112 is provided for the database group 1
A function of processing or editing various information stored in the PC 11 and creating a chart corresponding to the various information (a chart creation function);
It also has a function of supporting information analysis (information analysis support function). Further, the database generalization function 112 determines that a plurality of equipment owners exist as the equipment holders 160 using the network system 100 (in FIG. 1 described above,
(There are three equipment owners, A company, B company, and C company), and the use area in each database of the database group 111 is allocated to each equipment owner. At this time, the use area is identified and limited by a user ID and a password given to the equipment owner in advance.

The database group 111 does not necessarily need to be configured to include all of the various databases described above, but may be included in the database group 111 by appropriately combining necessary databases according to the scale and characteristics of the equipment. You may.

A web server function (hereinafter, simply referred to as a “web server”) 113 is accessed from a facility management company 130, a facility supplier 140, a parts supplier 150, and a facility owner 160 via a communication network 120. Is done. The WEB server 113 allows the facility management company 1
A series of services such as registration, update, and display of information in the database 111, which will be described in detail later, are provided to each of the 30, the equipment supplier 140, the parts supplier 150, and the equipment owner 160. Become. In particular, the WEB server 113 transmits various information in the database 111 to the WW
It is possible to disclose as a homepage on W.
The server interface function 114 is a function for linking the web server 113 and the database control function 112.

It should be noted that the Web server 113, the server interface function 114, and the database generalization function 11
2, and the database 111 may be a single computer or a plurality of two or more computers, and a required number can be installed.

The network connection function 115 is a function for connecting the management system 110 and the communication network 120.

The database generalization function 112, WEB
Server 113, server compatible interface function 11
4 and the network connection function 115 are each realized by, for example, executing predetermined software by a CPU or the like.

The equipment owner 160 is the equipment management business 13
0 is a company (a manufacturing company such as an automobile company or a supplier of electric power or gas, etc.) that owns and maintains the equipment that is the object of equipment maintenance by the company 0, for example, three companies (A Company, company B, and company C).

The equipment management company 130 manages the management system 1
Through 10, a method for repairing equipment is provided to any company as the equipment owner 160. Equipment supplier 14
0 supplies equipment to any company as the equipment owner 160, and the parts supplier 150 supplies parts of the equipment to any company as the equipment owner 160.

The management system 110, the equipment management company 130, the equipment supplier 140, the parts supplier 150, and the equipment holder 160 each have, for example, a computer function 200 as shown in FIG. The CPU2
01 performs the operation in the present embodiment.

As shown in FIG. 2, the computer function 200 includes a CPU 201, a ROM 202, and a RAM 2
03, a keyboard controller (KBC) 205 of a keyboard (KB) 209, and a CRT controller (CR) of a CRT display (CRT) 210 as a display unit.
(TC) 206, a hard disk (HD) 211 and a disk controller (DKC) 207 of a floppy disk (FD) 212, and a network interface card (NIC) 208 communicably connected to each other via a system bus 204. And Then, the system bus 204 is connected to the communication network 120 shown in FIG.

The CPU 201 has a ROM 202 or HD
By executing the software stored in the 211 or the software supplied from the FD 212, each component connected to the system bus 204 is controlled in a comprehensive manner.
That is, the CPU 201 stores a processing program (software) according to a predetermined processing sequence in the ROM 20.
2, or by reading from the HD 211 or the FD 212 and executing the control, control for realizing the operation in the present embodiment is performed.

The RAM 203 functions as a main memory or a work area of the CPU 201. KBC205
Controls an instruction input from the KB 209 or a pointing device (not shown). CRTC 206 is C
The display of the RT 210 is controlled. The DKC 207 includes a boot program, various applications, editing files,
H for storing a user file, a network management program, and the above-described processing program in the present embodiment, etc.
The access to D211 and FD212 is controlled. NI
The C208 bidirectionally exchanges data with the management system 110 and the like on the communication network 120.

<A series of operations of the network system 100> FIG. 3 is a flowchart showing a series of operations of the network system 100. That is, the management system 110, the facility management business 130, the facility supplier 140, the parts supplier 150, and the facility owner 16
By executing the processing program according to the flowchart of FIG. 3 by the computer function 200 (see FIG. 2) of each of the network systems 100, the network system 100 operates as follows.

The equipment management company 130 and the equipment supplier 1
Regarding the access, data exchange, and the like between the management system 110 and the management system 110, which will be described below, in the computer 40, the component supplier 150, and the equipment owner 160, for example, the person in charge may use the computer shown in FIG. The operation is performed by operating a terminal device (a personal computer or the like) having the function 200. In addition, as an example of the equipment owner 160, pay attention to Company A (hereinafter, also referred to as “Company A 160”).

Step S300: Facility management company 13
0, equipment supplier 140, parts supplier 150, and A company 1
Each of the users 60 performs user registration with the management system 110 that performs a main function in implementing the present invention. The authentication of the registered user at this time is performed by a user ID and a password.

Thus, the equipment management company 130, the equipment supplier 140, the parts supplier 150, and the company A 160 can each access the management system 110 via the communication network 120. For example, Company A 160
Uses the management system 110 by accessing the homepage via the communication network 120 by using its own terminal device having a WWW browser function capable of browsing the homepage by the web server 113 of the management system 110 (the database 111 group). And the like of various information stored in the storage device can be referred to.

The registered users include a large number of specific equipment suppliers 140, parts suppliers 150, and company A 160,
A user with a specific single facility management company 130 is preferable, but the present invention is not limited to this. For example, users at a plurality of facility management companies 130 may be included. The terminal devices used by the company A 160 include a mobile telephone device 161 shown by “161” in FIG. 1 and a computer 162 shown by “162”, and a WWW browser function such as a portable information terminal. Anything can be used as long as it is equipped with and can browse the homepage. As the communication network 120, in addition to the Internet, a mobile telephone network, a fixed telephone network, a cable television network, or the like can be applied, and a combination of these may be used. It is preferable to use

Step S301: Facility management company 13
0, equipment supplier 140, parts supplier 150, and A company 1
At least one of the information items 60 is information (equipment information) on equipment to be maintained via the communication network 120.
Is input to the management system 110. The equipment information here includes, for example, information on parts and consumables that make up the target equipment, as well as information necessary for maintenance work such as specifications, design drawings, and manuals of the target equipment, inspection standard information, and replacement standards. Information, failure history information, and the like. Management system 1
10 stores the equipment information input via the communication network 120 in a corresponding database of the database group 111.

Step S302: The company A 160 accesses the management system 110 (specifically, the WEB server 113) via the communication network 120 using its own terminal device, and uses the browser function installed in its own terminal device. Open the homepage provided by the management system 110. Then, the company A 160 inputs information (inspection information) of the inspection result of the equipment (target equipment) used by the company A 160 that has been performed by the company A or has been performed by a subcontractor or the like from the homepage. . The inspection information here includes, for example, information on equipment performance and a failure history obtained as a result of inspection of the target equipment. The management system 110 saves the inspection information input via the communication network 120 in a corresponding database area of the database group 111.

In this embodiment, step S302
In the above, the company A 160 inputs the inspection information of the target equipment to the management system 110, but the present invention is not limited to this. For example, the company A 160 requests the equipment management company 130 to inspect the target equipment. Alternatively, the facility management company 130 may input information on the inspection result to the management system 110.

Step S303: Facility management company 130
Is connected to the management system 11 via the communication network 120.
By accessing “0”, the inspection information stored in the database group 111 of the management system 110 is referred to, and the target equipment of the company A 160 is evaluated based on the inspection information.

Step S304: Facility management business operator 130
Is based on the evaluation in step S303,
The exact repair method of the target equipment of the communication network 12
0 to Company A 160.

Company A 160 repairs the target equipment based on the repair method presented by equipment management company 130. At this time, the company A 160 reports the progress of the repair to the management system 11 via the communication network 120.
Enter 0. The management system 110 saves the repair progress information input via the communication network 120 in a corresponding database of the database group 111. As a result, the facility management business operator 130
0 to access the management system 110,
It is possible to grasp the progress of repairs at Company A 160,
An appropriate repair method according to the current situation can be presented to Company A 160 by changing the repair method according to the progress.

<Other Operations of Network System 100> The network system 100 is configured to perform the following operations in addition to the above-described series of operations.

(1) Company A 160 manages the management system 110
Database group 1 by homepage provided by
The information processing unit 11 processes various information stored in the storage unit 11 and refers to or obtains information after the processing. The information processing here includes, for example, information processing for obtaining information such as the state of the target equipment, the past history, the inspection time, or the repair time by the database control function 112.

(2) Company A 160 manages the management system 110
Management system 11 by the homepage provided by
Reference and / or acquisition of various information stored in the zero database group 111.

Here, if the company A 160 does not have any equipment maintenance management expert who can make full use of the information in the database group 111, for example, the company A 160 Request processing and / or analysis of inspection information by

As a result, the company A 160 can extract information with high use value and can maintain stable operation of the target equipment. In addition, the facility management business 130
Performs its own analysis based on the information entered by Company A 160, and makes various proposals to Company A 160 regarding equipment maintenance, such as inspection of target equipment, repair, or replacement of parts. It can be carried out.

That is, in the conventional equipment maintenance method using no network, if there is no expert in equipment maintenance management at the company A 160 side, the operation as in the present embodiment is impossible, and a large amount of cost is invested. In many cases, the introduced system or the like is not utilized and investment is wasted, but in the present embodiment, this waste of investment can be eliminated. In addition, the facility management company 130 processes the inspection information and the like input by the company A 160 in various ways in response to a request from the company A 160, so that the repair method in various forms can be provided to the company A 160. A proposal can be made, and as a result, the convenience of Company A 160 can be improved. In addition, Company A 160
It is not necessary to carry out a thorough maintenance management of the target equipment by itself, and the emphasis is on the decision of which repair method should be adopted from among the various repair methods presented by the equipment maintenance business operator 130. Repair work can be performed, and the contents of the work can be shifted to repair work with a large added value.

(3) The equipment management company 130 is the company A 16
A company 160 uses the repair method presented in
In response to a request from the company 160, an order is received for a task based on the recruitment / repair method. At this time, the order is executed online via the communication network 120, for example. As a result, the repair work of the target equipment can be performed quickly and at low cost as compared with the conventional equipment maintenance method.

Specifically, for example, first, the facility management company 130 proposes various repair methods to the company A 160 via a homepage or an e-mail via the communication network 120. Then, the company A 160 selects a desired method from the various repair methods presented by the facility management company 130, and executes the business by the selected repair method by a homepage or an e-mail via the communication network 120. Request is made to the equipment management company 130. As a result, the speed of business ordering can be greatly improved compared to the past. Communication network 1
Since the business order can be processed on the terminal device via the server 20, communication costs, slip costs, labor costs, and the like required for the business order can be significantly reduced.

(4) In general, company A 160 often owns equipment information of target facilities used by company A 160 (information such as specifications of target facilities, inspection standards, and maintenance standards). . In this case, the company A 160 inputs the held equipment information to the management system 110 via the communication network 120. Thus, the facility information input from the company A 160 is stored in the database group 111 of the management system 110. The equipment management company 130 accesses the management system 110 via the communication network 120, refers to the equipment information stored in the database group 111, and describes various repair methods for the target equipment of the company A 160 on the communication network 120. To be presented via

(5) The component supplier 150 inputs information on various components to the management system 110 via the communication network 120. The management system 110 saves the component information input via the communication network 120 in a corresponding database of the database group 111.

Company A 160 or facility management company 130
Refers to information (parts information) about parts necessary for executing the repair work of the target equipment by accessing the management system 110 via the communication network 120, and further, if necessary, , The necessary parts are ordered from the parts supplier 150. Thus, parts required for repair can be quickly ordered.

The company A 160 or the facility management company 1
Reference numeral 30 denotes an inventory inquiry, a delivery date inquiry, or the like to the equipment supplier 140 or the parts supplier 150 via the communication network 120 when updating aging equipment or updating parts as necessary. I do. As a result, the ordering of the equipment or parts can be performed more efficiently.

(6) Each time the company A 160 is accessed, a connection fee is charged according to the usage time every time the management system 110 is accessed. When information such as facility information is acquired (downloaded) from the management system 110, Is charged according to the amount of information. Further, when the repair method is received from the equipment maintenance company 130 or when the repair work of the target equipment is performed, a fee is charged in accordance with the content, and the company A 1
After the approval of the company 60, the bank account is automatically debited from the bank account of the company A 160 registered in advance.

(Second Embodiment) In this embodiment,
The configuration of the management system 110 shown in FIG. 1 will be more concretely described. FIG. 4 functionally illustrates an example of a detailed configuration of the management system 110 according to the present embodiment.

As shown in FIG. 4, the management system 110 of this embodiment includes a basic master management function 410, a plan management function 420, an execution management function 430, and a history management function 440. These functions 410 to 440
Is provided to users (equipment management company 130, equipment supplier 140, parts supplier 150, and equipment owner 160) who have terminal devices capable of browsing the homepage by the WWW browser function via the communication network 120. Is done.

The basic master management function 410 (corresponding to the database group 111 in FIG. 1) is constructed for the purpose of maintaining and managing the equipment, and supports the lifetime management and the business management of the equipment. It includes a reference function 411, a device master function 412, a circulating product master function 413, and a parts master function 414.

The equipment master function 412 manages information on equipment (equipment information). For example, device master function 4
In 12, the name of the factory provided by Company A as the equipment owner 160, the process (heating furnace, crane, etc.), the equipment (blowing equipment, insertion equipment, etc.) existing in the process, and the equipment constituting the equipment (hydraulic equipment, Information such as a driving device) can be input.

The circulating product master function 413 manages information (information such as a maker and a type) on devices (pumps, motors, etc.) used in circulation. In addition, the circulation product master function 4
Reference numeral 13 is linked (linked) to the device master function 412, so that when a circulating product is replaced at the time of executing the construction, the content of the circulating product master function 413 is automatically changed. Therefore, the circulation product master function 41
3 and the contents of the device master function 412 always correspond to each other, and the current equipment can be grasped only by referring to the contents of the device master function 412.

The component master function 414 manages component information of a facility (information such as the types, handling destinations, and standards of components constituting the facility).

The inspection / measurement standard function 411 manages various information for supporting generation of an inspection schedule table, an inspection configuration table, an inspection check list, an inspection result table, and the like. It manages item information (information such as the level of wear and the frequency of vibration as a reference for replacement of equipment or parts).

The plan management function 420 is capable of automatically managing information necessary for making a construction plan of equipment (information on a scheduled builder, parts, cost, etc.) and making a construction plan. Inspection / measurement standard function 42
1, a lubricating oil management function 422, a construction standard function 423, an inspection / measurement planning function 424, a construction planning function 425, a budget planning function 426, and an order processing function 427.

The construction standard function 423 manages construction information related to equipment repair. For example, the construction standard function 423 includes information on a standard construction procedure, man-hours required for the construction, time, timing (period) of executing the construction, cost, construction contractor, inspection performed in the construction, standard reference accuracy, and the like. Can be entered.

The construction plan function 425 includes the construction standard function 42
Automatically schedule a construction plan based on the information input in step 3. For example, the construction planning function 425
Automatically schedules a construction plan, including what equipment should be repaired and at what time, on a monthly or yearly basis.

The order processing function 427 is capable of ordering parts required for construction using the part information managed by the parts master function 414. In addition, the order processing function 427 communicates with a warehouse or the like in which parts are managed, so that parts inventory can be managed and confirmed.

The inspection / measurement standard function 421 uses the standard information managed by the inspection / measurement standard function 411 so that equipment inspection standards such as equipment inspection frequency, inspection type, and inspection order can be created. It has been done.

The inspection / measurement planning function 424 automatically generates an equipment inspection schedule based on the inspection standard created by the inspection / measurement standard function 421. This allows
According to the schedule generated by the inspection / measurement planning function 424, the user can inspect the equipment or replace parts at appropriate timing. The inspection / measurement planning function 42
In No. 4, inspection result information (actual information) can be input. Therefore, the inspection / measurement planning function 42
4 also manages the inspection result information executed according to the schedule.

The lubricating oil management function 422 manages the schedule of lubricating oil refueling frequency, lubrication type, lubrication route, etc., based on the lubricating oil item information included in the equipment information managed by the equipment master function 412. In addition, a function for generating a lubricating oil schedule table, a lubricating oil configuration table, a lubricating oil check list, a lubricating oil result table, and the like is included.

The budget planning function 426 classifies, for example, various information managed by the basic master management function 410 and the budget for each department obtained from the construction plan generated by the construction planning function 425 according to the budget characteristics. The functions include a function of manually setting the initial budget amount and managing the actual budget amount, and a function of accumulating costs such as a construction plan and setting the initial budget amount and managing the actual budget amount.

The execution management function 430 is capable of performing preparatory work for executing construction and information management after the execution of the construction. The execution setup function 431 and the inventory management function 43 are provided.
2. It includes an entry / exit processing function, a failure progress function 434, a construction result collection function 435, a budget execution function 436, and a monthly regular processing function 437.

According to the construction plan automatically generated by the above-described construction planning function 425, the construction setup function 431 allows the user to perform work (repair work) for the equipment (issue of a construction slip, creation of a construction schedule, work, etc.). This is used when performing adjustments.

The construction result collection function 435 can manage the result of the construction plan after the completion of the construction. For example, in the construction result collection function 435, it is possible to input result information such as how much man-hours and how long a period has exceeded the construction plan.

The failure progress function 434 manages information on a failure that has occurred in the equipment (information such as the content of the failure, the time required for recovery from the failure, and the failure history). For example, failure progress function 4
At 34, information on occurrence and recovery of equipment failure can be confirmed between the operator and the maintenance department or between the administrator and the maintenance department. Further, the equipment failure can be identified by a failure evaluation and analysis list or graph generated from the failure history information. It is made to be able to confirm.

The budget execution function 436 manages the results required in the execution of the construction with respect to the budget amount in the budget plan 426.

The history management function 440 is capable of managing history information related to construction work, and includes an inspection abnormality history management function 441, a failure history management function 442, a construction history management function 443, a caution management function 444, and an index management function. 44
5. Equipment history management function 446, expense history management function 44
7, a circulating product history management function 448 and an entry / exit history management function 449 are included.

The construction history management function 443 generates construction history information from the performance information obtained by the construction performance collection function 435, and manages this information. In addition, the construction history management function 443
Thus, output of history information and the like can be performed.

The inspection abnormality history management function 441 manages equipment inspection history information obtained from the inspection result information managed by the inspection / measurement planning function 424.

The recycle product history management function 448 is a recycle product master function 413 updated according to replacement or the like during construction.
The history information of the circulating product is managed from the content of the item.

The cost history management function 447 manages history information of construction costs.

The following processing can be performed by the management system 110 of the present embodiment as described above. still,
In the present embodiment, the management system 110 is provided on the facility management company 130 side, but the present invention is not limited to this.

For example, the facility owner 160 (here, A
In order for the management system 110 to have the entire image of the equipment owned by the company 160), the company A first sends the management system 110 via the communication network 120 to the management system 110, And information (equipment information) such as specifications of the equipment, what kind of equipment the equipment is, what kind of parts make up the equipment.

Next, Company A 160 establishes communication network 1
Information such as an overhaul period, an overhaul site, necessary parts, repair man-hours, and a construction company as a construction standard for equipment is input to the management system 110 via 20.

The above input information is managed by the basic master management function 410 (corresponding to the database group 111) of the management system 110. Further, based on the management information of the basic master management function 410, the construction plan function 425 of the plan management function 420 of the management system 110 automatically generates a plan (schedule) of the facility work. Thereby, the company A 160 can carry out equipment maintenance without repair omission of the equipment.

Next, the company A 160 manages the management system 110
By accessing the management system 110 via the communication network 120 in accordance with the schedule automatically generated in step 1, the execution setup function 431 of the execution management function 430 is accessed.
With this, a construction slip and a construction schedule required for the construction of the equipment are created and distributed to the contractor.

Company A 160 is the communication network 1
By accessing the management system 110 via the server 20, the order processing function 427 of the plan management function 420 checks the parts required for the construction, checks the stock thereof, and performs the order processing. As described above, the company A 160 can promptly inquire and order necessary parts and their delivery dates, etc., through the management system 110, to the parts handling company linked with the management system 110. At this time, with respect to the ordered parts, the entry / exit history function 4 of the history management function 440 of the management system 110 is performed based on the use results.
49.

When the construction at Company A 160 is completed, Company A 1
Reference numeral 60 denotes a result of construction (man-hours, work method, etc.) for the management system 110 via the communication network 120
Enter The input information (actual information) at this time is managed by the construction result collection function 435 of the execution management function 430 of the management system 110, and further, the construction work executed by the company A 160 by the construction history management function 443 of the history management function 440. History is managed. Therefore, by accessing the management system 110 via the communication network 120, the company A 160 can grasp the construction history from the information managed by the construction history management function 443 of the history management function 440.

On the other hand, similarly, regarding the inspection of the equipment of Company A 160, Company A 160 transmits the measurement standard of the inspection of the equipment (the upper limit of the measured value of the equipment vibration) to the management system 110 via the communication network 120. / Lower limit, etc., and measurement standards (inspection cycle, inspection staff, inspection method, etc.) are input.

The above input information is managed by the basic master management function 410 (corresponding to the database group 111) of the management system 110. In addition, the inspection / measurement plan function 424 of the plan management function 420 of the management system 110 automatically generates an inspection plan (schedule) based on the management information of the basic master management function 410. This allows
Company A 160 can perform equipment maintenance without any omission of equipment inspection.

When the inspection at Company A 160 is completed, Company A 1
60 inputs the inspection result to the management system 110 via the communication network 120. The input information at this time is managed by the inspection / measurement plan function 424 of the plan management function 420 of the management system 110.

The equipment management company 130 accesses the management system 110 via the communication network 120, and thereby the inspection / measurement plan function 4 of the plan management function 420.
From the information managed at 24 (inspection result information input by Company A 160), a trend graph showing a tendency is created,
By comparing with the inspection standard, the time when the equipment is out of the allowable range is predicted and reflected in the equipment construction.

(Third Embodiment) The present invention provides, for example,
This is applied to a network system 500 as shown in FIG. The network system 500 according to the present embodiment includes:
The target equipment in the network system 100 shown in FIG. 1 is limited to a "crane" whose inspection time and the like are legally defined as an example, and is a system for performing maintenance management of the crane. For this reason, in the network system 500 according to the present embodiment, the equipment supplier 140 is a crane maker, and the equipment owner 160 is a user who owns the crane (here, company A to company F). 1
30, a component supplier 150 and a facility supplier 140
Are connected.

The network system 50 shown in FIG.
In FIG. 0, parts that function similarly to the network system 100 of FIG. 1 are given the same reference numerals, and detailed descriptions thereof are omitted.

First, companies A to F as equipment owners 160
Each company inputs facility information regarding the cranes owned by itself to the management system 110 via the communication network 120.

The management system 110 manages input information from companies A to F in a database group 111 for each company.

[0106] The equipment management company 130 operates the management system 1
By accessing the database group 10, the database group 111
With reference to the information of each company managed by the company, a repair method including a crane repair or inspection time and the like is proposed to a corresponding company among the companies A to F via the communication network 120 or the like. In addition, for example, when the crane of Company A needs a detailed inspection, the facility management company 130 notifies the company A of the fact, or dispatches a specialized inspector to Company A, or Procedures for preparing goods (parts) are also performed.

As described above, if the equipment is configured to be limited to any one equipment, only one management form in the management system 110 may be used. Can be more efficiently and easily operated as compared with the case of targeting Further, when similar equipment has been used in the past, it is possible to avoid duplicative input to the management system 110 by utilizing the information, so that the labor required for input to the management system 110 is greatly reduced. Can be reduced.

It is to be noted that an object of the present invention is to provide a storage medium storing program codes of software for realizing the functions of the host and the terminal according to the first to third embodiments to a system or an apparatus, and to supply the storage medium to the system or the apparatus. It is needless to say that the present invention is also achieved when the computer (or CPU or MPU) of the apparatus reads out and executes the program code stored in the storage medium. In this case, the program code itself read from the storage medium realizes the functions of the first to third embodiments, and the storage medium storing the program code constitutes the present invention. As storage media for supplying the program code, ROM, floppy (registered trademark) disk, hard disk, optical disk, magneto-optical disk, CD-RO
M, CD-R, magnetic tape, nonvolatile memory card, and the like can be used. In addition, the first to third programs are executed by executing the program code read by the computer.
Not only the functions of the embodiment are realized, but also the OS or the like running on the computer performs part or all of the actual processing based on the instruction of the program code, and the processing performs the first to the first processing. It goes without saying that a case where the functions of the third embodiment are realized is also included. Further, after the program code read from the storage medium is written to a memory provided in an extension function board inserted into the computer or a function extension unit connected to the computer, the function extension is performed based on the instruction of the program code. The CPU or the like provided in the board or the function expansion unit performs part or all of the actual processing, and the processing causes
It goes without saying that a case where the function of the third embodiment is realized is also included.

[0109]

As described above, according to the present invention, equipment management companies, equipment owners, equipment suppliers, and parts suppliers share equipment information and inspection information via communication means, and By being configured so that the evaluation can be performed, it is possible to find out an appropriate method for repairing the equipment at an early stage and perform the efficient maintenance of the equipment. Hereinafter, specific examples of the effects of the present invention will be described.

(1) Equipment owner (a company that owns and maintains equipment that is subject to equipment maintenance, and is not limited to a manufacturing company such as an automobile company and includes a power and gas supply company, etc. ), Equipment management company, equipment supplier, and / or parts supplier transmitted via communication means (network such as the Internet or telephone line, etc.) Alternatively, information (equipment information) relating to measurement and control equipment) and information (inspection information) relating to inspection of equipment are stored and managed in a storage means, and the equipment management business side manages information in the storage means through communication means. By referring to the equipment on the equipment owner's side and evaluating the repair method based on the result to the equipment owner via communication means, if the equipment information (equipment information Specifications, installation Figures, manuals, information on parts and consumables, information on equipment used in maintenance work such as inspection standards, replacement standards, failure history, etc.), as well as equipment owners, equipment management operators, equipment suppliers, or parts Since the supplier can also be input to the storage means, reliable information can be managed by the storage means. For example, the component information can be input by a component supplier who is familiar with the component, so that not only accurate information can be input, but also information can be easily input. In addition, the inspection information (information on the equipment performance and the failure history obtained as a result of the equipment inspection) is also input to the storage means by the equipment owner or the equipment management company via the communication means. Can refer to the inspection information in the storage means via the communication means to determine the state of the equipment, the inspection time, the necessity of replacing parts, and the like, and propose an appropriate repair method to the equipment owner. In addition, the equipment owner can obtain the evaluation of the equipment by the equipment management business operator who has expertise in equipment maintenance via communication means, and can predict the time when repairs and parts replacement of the equipment are necessary. In addition to being possible, the repair method provided by the facility management company can quickly and accurately repair the equipment.

(2) When the information stored in the storage means is provided to at least one of the equipment owner, the equipment management company, the equipment supplier, and the parts supplier,
Equipment owners, equipment management companies, and the like can easily extract enormous equipment information necessary for equipment maintenance from storage means as electronic information.

(3) When the equipment holder is configured to request the equipment management company to repair the equipment via the communication means, the requested work can be made more accurate and more efficient.

(4) When the equipment owner is configured to report information on repairs actually performed (such as progress information on equipment repair) to the equipment owner via communication means, the equipment management business Can quickly and accurately grasp the progress of repair work, change repair methods (actual repair methods, their schedules, etc.) as necessary, and perform more appropriate repairs. The method can be provided to equipment owners.

(5) The equipment management company pays for the equipment owner's access (the use of the equipment via communication means, the presentation of equipment information, the presentation of a repair method, or the cost of performing the repair). In this case, the billing process can be made much more efficient, and based on the billing information at this time, for example, the money can be automatically deducted from a predetermined bank account. Can be.
In this case, the efficiency of office work can be further improved.

(6) Information related to repair and inspection of equipment (information on when repair and inspection should be executed) is generated from the information stored in the storage means, and is provided to the equipment owner. In such a case, the equipment owner can repair or inspect the equipment at an appropriate time.

[Brief description of the drawings]

FIG. 1 is a block diagram showing a configuration of a network system to which the present invention is applied in a first embodiment.

FIG. 2 is a block diagram showing a configuration of computer functions of the management system of the network system, an equipment management company, an equipment supplier, a component supplier, and an equipment holder.

FIG. 3 is a flowchart illustrating the operation of the network system.

FIG. 4 is a diagram illustrating details of functions of the management system according to the second embodiment.

FIG. 5 is a block diagram illustrating a configuration of the network system according to the third embodiment.

[Explanation of symbols]

 REFERENCE SIGNS LIST 100 network system 110 management system 111 database group 112 database generalization function 113 web server function 114 server compatible interface function 115 network connection function 120 communication network 130 equipment management company 140 equipment supplier 150 parts supplier 160 equipment owner

──────────────────────────────────────────────────の Continued on the front page (51) Int.Cl. ⁷ Identification code FI Theme coat ゛ (Reference) H04Q 9/00 301 H04Q 9/00 301B (72) Inventor Seiji Sasaki 4-152 Midoricho, Sakai-shi, Osaka Nittetsu Osaka Engineering Co., Ltd. F-term (reference) 5H223 AA01 AA05 CC09 DD05 DD07 DD09 EE11 EE30 5K048 AA06 BA21 BA53 DC07 EB08 FC01 GB01 HA01 HA02 5K101 KK13 LL01 PP04

Claims (18)

[Claims] An information processing apparatus capable of communicating with at least one of a facility owner, a facility management company, a facility supplier, and a supplier of components constituting the facility via communication means. Information on the equipment transmitted from at least one of the equipment owner, the equipment management operator, the equipment supplier, and the parts supplier via the communication means and the inspection of the equipment. Storage means for storing at least one of the information related to the information, and information on the repair method of the equipment obtained based on the result of evaluating the equipment from the storage information of the storage means on the equipment management company side. Providing means for providing to the equipment owner via the communication means. 2. The provision means provides the information stored in the storage means to at least one of the equipment holder, the equipment management company, the equipment supplier, and the parts supplier. The information processing apparatus according to claim 1, wherein: 3. The information processing apparatus according to claim 1, wherein said storage means stores information relating to the repair of the equipment executed by the equipment owner based on the repair method. 4. An information processing apparatus capable of communicating with at least one of a facility owner, a facility management company, a facility supplier, and a supplier of components constituting the facility via communication means. The equipment held by the equipment holder transmitted from at least one of the equipment holder, the equipment management operator, the equipment supplier, and the parts supplier via the communication means. A storage unit that stores at least information; an information generation unit that generates information relating to at least one of repair and inspection of the facility from the storage information of the storage unit; and a communication unit that generates information generated by the information generation unit. An information processing apparatus comprising: a providing unit that provides the information to at least one of the equipment holder and the equipment management company via the equipment. 5. The information processing apparatus according to claim 4, wherein said information generating means generates information relating to at least one of the repair and inspection execution schedules. 6. An information processing apparatus capable of communicating with at least one of a facility owner, a facility management company, a facility supplier, and a supplier of components constituting the facility via communication means. The equipment held by the equipment holder transmitted from at least one of the equipment holder, the equipment management operator, the equipment supplier, and the parts supplier via the communication means. Storage means for storing at least one of information and information on inspection of the equipment, and the storage information of the storage means, via the communication means, the equipment owner side, the equipment management business side, An information processing apparatus comprising: a providing unit for providing to at least one of a facility supplier and the component supplier. 7. A network system in which a plurality of devices are communicably connected to each other via a communication network, wherein the plurality of devices are a device of a facility owner, a device of a facility management company, and a device. A network comprising at least one of a device on a supplier side, a device on a supplier side of a component forming equipment, and a device having the function of the information processing apparatus according to any one of claims 1 to 6. system. 8. The network system according to claim 7, wherein the equipment management company-side equipment includes equipment having a function of the information processing apparatus. 9. An equipment maintenance method for maintaining any equipment owned by an equipment owner, wherein at least one of the equipment owner, the equipment management company, the equipment supplier, and the parts supplier comprises: A first input step of inputting information on the equipment via communication means; and at least one of the equipment owner and the equipment management business operator transmits information on inspection of the equipment via the communication means. A second input step of inputting, and an evaluation step in which at least one of the equipment management business operator and the equipment owner performs an evaluation of the equipment based on input information in the first and second input steps. A facility maintenance method comprising: 10. A presentation step in which the equipment management company presents information on a repair method for the equipment based on the evaluation result in the evaluation step to the equipment owner via the communication means. The equipment maintenance method according to claim 9, wherein: 11. The equipment maintenance method according to claim 9, further comprising a repair requesting step in which the equipment owner requests the equipment management company to repair the equipment via the communication means. . 12. The facility maintenance according to claim 9, further comprising a progress reporting step in which the facility owner reports, via the communication means, a repair progress status of the facility performed according to the repair method. Method. 13. The facility according to claim 9, further comprising a billing step in which the facility management company bills the facility owner for the access of the facility owner via the communication means. Conservation method. 14. The equipment maintenance method according to claim 13, wherein the consideration for the access includes at least one of the information presentation and the repair. 15. An equipment maintenance method for maintaining any equipment owned by an equipment owner, wherein the equipment owner, the equipment management company, the equipment supplier,
And at least one of the parts supplier side inputs information on the equipment via communication means, and generates information on at least one of repair and inspection of the equipment from the input information in the input step And a providing step of providing the information generated in the information generating step to at least one of the equipment owner and the equipment management company via the communication means. Equipment maintenance method. 16. An equipment maintenance method for maintaining arbitrary equipment owned by an equipment owner, wherein the equipment owner, the equipment management company, the equipment supplier,
An input step of inputting information on the facility via at least one of a component supplier and a communication means; a management step of storing and managing the input information in the input step in a storage means; Providing the management information in the step to at least one of the equipment owner, the equipment management company, the equipment supplier, and the parts supplier via the communication means. Equipment maintenance method characterized by including. 17. A computer-readable storage storing a program for causing a computer to realize the function of the information processing apparatus according to claim 1 or the function of the network system according to claim 7 or 8. Medium. 18. A computer-readable storage medium storing a program for causing a computer to execute the processing steps of the equipment maintenance method according to claim 9.