JP2002024238A - System and method for providing operation confirmation information on information processor and recording medium with recorded program of the method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a system and a method for providing operation confirmation information on an information processor which enables a user of a personal computer to obtain information on whether or not there is a previous instance wherein the personal computer that the user owns operates normally with its system constitution and a recording medium where the method and a program for the method are recorded. SOLUTION: A user terminal 1 accesses a server 3 through a network 2. The server 3 sends an inquiry form for inputting the equipment constitution of the information processor to the user terminal 1. The user sends inquiry information having specific information inputted to the inquiry form to the server 3. The server 3 obtains operation result information on the equipment constitution specified with the inquiry information sent from the user terminal 1 from a database 4 and sends it to the user terminal.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an operation check information of an information processing apparatus which enables a user of a personal computer to obtain information as to whether there is a precedent operating normally in the system configuration of the personal computer owned by the user. The present invention relates to a providing system, an information providing method thereof, and a recording medium storing the program.

[0002]

2. Description of the Related Art In recent years, personal computers have been
/ AT has been developed as a de facto standard with various manufacturers entering the market. This greatly contributes to the compatibility of the internal / external interfaces of the file device, the expansion card, and the like.

[0003] However, since these electrical specifications and the like are not always explicitly specified, a problem may occur when products of different manufacturers are connected to each other. In addition, it was virtually impossible for a manufacturer to evaluate compatibility with all products of other companies, considering the large number of combinations.

[0004] Therefore, even if a user purchases personal computers and peripheral devices of a plurality of manufacturers, it may not operate depending on the combination thereof, and the user bears the risk of time and expense required for replacing the purchased product. Was. In consideration of such a situation, for a combination of a plurality of products, obtaining the operation result information of the combination of the products is useful for reducing the risk at the time of purchase.

[0005]

However, conventionally, such information can only be obtained in a fragmentary manner from books, magazines, bulletin boards on the Internet, etc., and it cannot be determined whether or not the information is applicable to the device configuration that one intends to realize. There was a problem. Further, since the information on the operation results is fragmentary, there is a problem that it is difficult to determine whether or not the device to be purchased has excellent compatibility.

The present invention has been made in view of the above problems, and enables a user of a personal computer to obtain information as to whether there is a precedent operating normally in the system configuration of a personal computer owned by the user. An object of the present invention is to provide an operation confirmation information providing system for an information processing device, an information providing method thereof, and a recording medium on which the program thereof is recorded.

[0007]

In order to achieve the above object, according to the first aspect of the present invention, there is provided a database holding operation result information of a device configuration of a predetermined information processing apparatus;
It is characterized by having a server that manages the database and provides operation result information on a network, and a user terminal that accesses the server via the network and obtains operation result information.

According to a second aspect of the present invention, in the first aspect of the present invention, when the server is accessed from the user terminal, the server transmits an inquiry form for inputting a device configuration of the information processing apparatus to the user terminal. And

According to a third aspect of the present invention, in the second aspect of the present invention, the inquiry form is a form for inputting, from a user terminal, a device configuration which has been operating so far and a device which does not operate when connected to the device configuration. It is characterized by being.

[0010] According to a fourth aspect of the present invention, in the second aspect of the invention, the inquiry form is a form for inputting a currently used device configuration and a purchase desired device from a user terminal.

The invention according to claim 5 is characterized in that, in the invention according to claim 2, the inquiry form allows a user terminal to input a device configuration currently used.

According to a sixth aspect of the present invention, in the invention according to any one of the second to fifth aspects, when the server receives inquiry information in which predetermined information is input in an inquiry form from a user terminal, the server , The operation results of the device configuration specified by the inquiry information are extracted.

[0013] According to a seventh aspect of the present invention, in the third aspect of the invention, the server inputs, from the user terminal, an inquiry form to a device configuration which has been operating up to now and a device which does not operate when connected to the device configuration. Receiving the inquiry information, the operation result, the symptom, and the coping method of the device configuration in which the device configuration that has been operating so far and the device that does not operate when connected to the device configuration are connected are extracted from the database. I do.

According to an eighth aspect of the present invention, in the invention of the fourth aspect, when the server receives the inquiry information in which the device configuration currently used and the device desired to be purchased are input in the inquiry form from the user terminal, It is characterized in that operation results of a device configuration in which a device desired to be purchased is connected to a currently used device configuration are extracted from a database.

According to a ninth aspect of the present invention, in the invention of the fifth aspect, when the server receives, from the user terminal, the inquiry information in which the currently used device configuration is input in the inquiry form, the server is currently using the server. When connected to a device configuration, a device having a high operation record is extracted from a database.

The invention according to claim 10 is the invention according to claims 6 to 9
In the invention described in any one of the above, the server updates the database based on the inquiry information received from the user terminal.

According to an eleventh aspect of the present invention, in the invention of the seventh aspect, the server stores, in the database, a device configuration that has been operated up to now and a device configuration that connects the device configuration and a device that does not operate based on the inquiry information. It is characterized by being added.

The invention according to claim 12 is the invention according to claims 7 to 9
In the invention described in any one of the above, the server adds the currently used device configuration to the database from the inquiry information.

The invention according to claim 13 is the invention according to claims 6 to 1
2. The invention according to any one of the above items 2, wherein the server totals information extracted from the database with respect to the inquiry information, and transmits the information to the user terminal as result information.

According to a fourteenth aspect of the present invention, there is provided an access step for accessing, from a user terminal possessed by a user, a server providing operation result information of a device configuration of a predetermined information processing apparatus held by a database on a network. An inquiry form transmitting step of transmitting an inquiry form for inputting a device configuration of the information processing apparatus to the user terminal in response to the access by the access step;
According to the inquiry form transmitted in the inquiry form transmitting step, inputting predetermined information, transmitting the inquiry information to the server as inquiry information transmitting step, and when the server receives the inquiry information transmitted in the inquiry information transmitting step, An extraction step of extracting information of the device configuration specified by the inquiry information from the database, and a result information transmitting step of totalizing the information of the device configuration extracted by the extraction step and transmitting the information to the user terminal as result information. It is characterized by having.

According to a fifteenth aspect of the present invention, in accordance with the fourteenth aspect of the present invention, there is further provided an updating step of updating a database based on the inquiry information transmitted in the inquiry information transmitting step.

According to a sixteenth aspect of the present invention, in the invention according to the fourteenth or fifteenth aspect, the inquiry form is used to input, from a user terminal, a device configuration which has been operating up to now and a device which does not operate when connected to the device configuration. The form is characterized by

According to a seventeenth aspect of the present invention, in the invention according to the fourteenth or fifteenth aspect, the inquiry form is a form for inputting a currently used device configuration and a purchase desired device from a user terminal. I do.

According to an eighteenth aspect of the present invention, in the invention according to the fourteenth or fifteenth aspect, the inquiry form allows a user terminal to input a currently used device configuration.

According to a nineteenth aspect of the present invention, in the sixteenth aspect of the invention, the extracting step includes the previously operated device configuration transmitted by the inquiry information transmitting step and the device that does not operate when connected to the device configuration. When receiving the inquiry information entered in the inquiry form, from the database, the operation results, symptoms and coping method of the device configuration in which the device configuration that has been operating so far and the device that does not operate when connected to the device configuration are connected are displayed from the database. It is characterized by extracting.

According to a twentieth aspect of the present invention, in the invention according to the seventeenth aspect, in the extracting step, the currently used device configuration and the purchase desired device transmitted by the inquiry information transmitting step are input to the inquiry form. When the inquiry information is received, the operation result of the device configuration in which the device desired to be purchased is connected to the currently used device configuration is extracted from the database.

According to a twenty-first aspect of the present invention, in the invention according to the eighteenth aspect, the extracting step is a step of receiving the inquiry information in which the currently used device configuration transmitted in the inquiry information transmitting step is input to the inquiry form. When connected to a device configuration currently in use, a device having a high operation record is extracted from a database.

According to a twenty-second aspect of the present invention, in the invention of the nineteenth aspect, the updating step includes, based on the inquiry information transmitted by the inquiry information transmitting step, a device configuration which has been operated up to now and a device which does not operate with the device configuration. Is added to the database.

According to a twenty-third aspect of the present invention, in the invention according to any one of the nineteenth to twenty-first aspects, the updating step determines a device configuration currently used from the inquiry information transmitted in the inquiry information transmitting step. It is characterized in that it is added to a database.

According to a twenty-fourth aspect of the present invention, there is provided an access process for accessing, from a user terminal owned by a user, a server which provides operation result information of a device configuration of a predetermined information processing device held in a database on a network. In response to the access by the access processing, predetermined information is transmitted according to the inquiry form transmission processing of transmitting an inquiry form for inputting the device configuration of the information processing apparatus to the user terminal, and the inquiry form transmitted by the inquiry form transmission processing. Inquiry information transmission processing for inputting and transmitting to the server as inquiry information, and extracting processing for extracting information of the device configuration specified by the inquiry information from the database when the server receives the inquiry information transmitted by the inquiry information transmission processing When,
Aggregate information on the device configuration extracted by the extraction process,
And transmitting result information to the user terminal as result information.

According to a twenty-fifth aspect of the present invention, in the invention of the twenty-fourth aspect, an update process for updating a database is further executed based on the inquiry information transmitted by the inquiry information transmission process.

According to a twenty-sixth aspect of the present invention, in the invention according to the twenty-fourth or twenty-fifth aspect, the inquiry form is used to input, from a user terminal, a device configuration that has been operating up to now and a device that does not operate when connected to the device configuration. The form is characterized by

According to a twenty-seventh aspect of the present invention, in the invention of the twenty-fourth aspect, the inquiry form is a form for inputting a currently used device configuration and a purchase desired device from a user terminal.

According to a twenty-eighth aspect of the present invention, in the invention of the twenty-fourth or twenty-fifth aspect, the inquiry form allows a user terminal to input a currently used device configuration.

According to a twenty-ninth aspect of the present invention, in the invention according to the twenty-sixth aspect, the extraction processing is performed by a device configuration transmitted so far by the inquiry information transmission process and a device not operating when connected to the device configuration. When receiving the inquiry information entered in the inquiry form, from the database, the operation results, symptoms and coping method of the device configuration in which the device configuration that has been operating so far and the device that does not operate when connected to the device configuration are connected are displayed from the database. It is characterized by extracting.

According to a thirtieth aspect of the present invention, in the invention according to the twenty-seventh aspect, in the extraction process, the currently used device configuration and the purchase desired device transmitted by the inquiry information transmission process are input to the inquiry form. When the inquiry information is received, the operation result of the device configuration in which the device desired to be purchased is connected to the currently used device configuration is extracted from the database.

According to a thirty-first aspect of the present invention, in the invention according to the twenty-eighth aspect, the extraction processing is performed when the inquiry information in which the currently used device configuration transmitted by the inquiry information transmission processing is input to the inquiry form is received. ,
When connected to a currently used device configuration, a device having a high operation record is extracted from a database.

According to a thirty-second aspect of the present invention, in the invention according to the thirty-ninth aspect, the updating process is based on the inquiry information transmitted by the inquiry information transmitting process, the device configuration which has been operating up to now, and the device which does not operate with the device configuration. Is added to the database.

According to a thirty-third aspect of the present invention, in the invention according to any one of the thirty-ninth to thirty-first aspects, the updating process determines a device configuration currently used from the inquiry information transmitted by the inquiry information transmitting process. It is characterized in that it is added to a database.

[0040]

Embodiments of the present invention will be described below in detail with reference to the accompanying drawings.

The configuration of the first embodiment of the present invention will be described with reference to FIG. Referring to FIG. 1, the operation result information providing system according to the present embodiment includes a user terminal 1, a server 3 and a database 4 in an information provider 5, and a communication network 2 such as the Internet for interconnecting these. Have been.

The user terminal 1 is an information processing device such as a personal computer. The user terminal 1 has a function of accessing the server 3 provided on the network 2 by the information provider 5 and transmitting the inquiry information about the operation result confirmation of the information processing device input by the user. The inquiry information includes information on a combination of a personal computer, an operating system (OS), a manufacturer name and a model number of a peripheral device that the user wants to know the operation results. Further, additional information is added to the inquiry information. The additional information includes information on the purpose for which the user makes an inquiry.

The user terminal 1 further includes a network 2
Has a function of displaying, on the screen, information provided from the server 3 returned via the server.

The server 3 of the information provider 5 is an information processing device such as a workstation server. Server 3
It is connected to the network 2 and has a function of receiving inquiry information from the user terminal 1. The server 3 has a function of extracting records matching the query condition from the records on the database 4. In addition, server 3
Has a function of adding or deleting records in the database 4.

The database 4 is database data stored in a file device connected to the server 3.
The database 4 stores a predetermined device configuration, operation results and symptoms in the device configuration.

Next, the operation of the present embodiment will be described in detail with reference to FIGS. In the following description, it is assumed that the network 2 is the Internet.

Referring to FIG. 2, the user accesses an information providing web page established by the information provider 5 on the Internet 2 via his / her user terminal 1 (step S101). In response, the server 3 transmits an inquiry form specifying items necessary for the inquiry to the user terminal 1 (step S102).

When the inquiry form is transmitted, the user terminal 1 displays a screen as shown in FIG. 3 (step S103). The user inputs necessary information into input fields of a form displayed on the screen of the user terminal 1. The input information is temporarily stored in the user terminal 1 as inquiry information. In the example of FIG. 3, the information input by the user includes the manufacturer name (input in the column 201) and the model name (column 20) of the peripheral device that is connected to the currently used device configuration but does not operate.
2), symptoms (input in column 203), and configuration information of devices that have been operating up to that point (input in a group of input columns 204).

The inquiry information input by the user and stored in the user terminal 1 is instructed by the user (“Send” in FIG. 3).
The button 205 is clicked with a mouse) and transmitted to the server 3 of the information provider 5 via the Internet 2 (step S104).

The server 3 of the information provider 5 has the user terminal 1
(Step S10)
5), information on peripheral devices that do not operate (columns 201, 2 in FIG. 3)
02) and the configuration information of the operating device (the data input to the column 204 in FIG. 3) are connected to form a single device configuration as a whole. The operation results of the entire device configuration are extracted from the database 4 (step S106). The extraction results obtained from the database 4 are totaled, and the result information as the totaled result is transmitted to the user terminal 1 (step S107).

The user terminal 1 displays the result information received from the server 3 on the screen as shown in FIG. 4 (step S10).
8). In the example of FIG. 4, the percentage of the normal operation result of the device that is attached to the currently used device configuration but does not operate under the same environment as the user is shown as a percentage. This percentage is obtained by calculation at the time of counting by the server 3 (step S107). The result information may be sent to the user by e-mail or the like.

If necessary, the user can click the "Detailed information" button with a mouse to add additional information to the server 3.
, And may be displayed on the screen. In this case, the server 3 extracts, for example, information on a symptom at the time of abnormal operation and information on a coping method from the database 4 and transmits the information to the user terminal 1.

On the other hand, from the inquiry information from the user terminal 1, the server 3 of the information provider 5 obtains information on the device configuration relating to the operation results of normal operation (data input in the column 204 in FIG. 3) and operates normally. The information of the device configuration that was not performed (in addition to the data entered in the column 204 of FIG. 3, the column 201,
202) is created, and the database 4
Is updated as new information, and the information in the database 4 is updated (step S109). This is because the inquiry information from the user terminal 1 includes a device configuration that has a track record of operation, a device configuration that has stopped operating (a device configuration that has been operating, and a device that has been connected to the device configuration but that does not operate. Device configuration). By this operation,
The operation confirmation information providing system according to the present embodiment can improve the accuracy of operation results in the device configuration as the number of uses increases.

FIG. 5 shows an example of a record in the database 4. The data contained in the record is
The information includes information such as a manufacturer name and a model number of the personal computer, a manufacturer name and a model number of the OS, a plurality of peripheral device data (a set of the manufacturer name and the model number), a normal operation / non-operation, a symptom, a coping method, and the like. This data increases each time it is used by a user. When the data of the same device configuration increases, the operation result may be digitized and stored.

Next, a second embodiment of the present invention will be described with reference to FIG. Referring to FIG. 1, the operation result information providing system according to the present embodiment includes a user terminal 1, a server 3 and a database 4 in an information provider 5, and interconnects these, as in the first embodiment. And a communication network 2 such as the Internet.

The operation of this embodiment will be described with reference to FIGS.
This will be described with reference to FIGS. User terminal 1
When the information provider 5 accesses the information providing web page established on the Internet 2 from (step S1)
01), the server 3 transmits data as shown in FIG. 6 to the user terminal 1 as an inquiry form (step S10).
2). The user terminal 1 displays the transmitted screen (Step S103). The user inputs necessary information into input fields of a form displayed on the screen of the user terminal 1.
The input information is temporarily stored in the user terminal 1 as inquiry information. In the example of FIG. 6, the information input by the user includes the configuration information of the device currently used (entered in a group of input columns 301) and the device information to be purchased (a group of input columns 3).
02).

The inquiry information input by the user and stored in the user terminal 1 is instructed by the user (“Send” in FIG. 6).
The information is transmitted to the server 3 of the information provider 5 via the Internet 2 by clicking the button 303 with a mouse (Step S104).

Next, the server 3 of the information provider 5 receives the inquiry information from the user terminal 1 (step S1).
05), configuration information of the device currently used (entered in a group of input fields 301), purchase desired device information (group of input fields 3)
02 is connected to form an overall device configuration. The operation results of the entire device configuration are extracted from the database 4 (step S106). The extraction results obtained from the database 4 are totaled, and the result information is transmitted to the user terminal 1 (step S107).

The user terminal 1 displays the received result information on the screen as shown in FIG. 7 (step S108). In the example of FIG. 7, the operation results when the purchase desired device is connected to the currently used device configuration are indicated by percentage. This percentage is calculated at the time of counting by the server 3 (step S107).
Are obtained by calculation. The result information may be sent to the user by e-mail or the like.

If necessary, the user can click the “Detailed information” button with a mouse to add additional information to the server 3.
, And may be displayed on the screen. In this case, the server 3 extracts, for example, information on a symptom at the time of normal operation and information on a coping method from the database 4 and sends the information to the user terminal 1.

On the other hand, the server 3 of the information provider 5 uses the inquiry information from the user terminal 1 to obtain information on the currently used device configuration (data entered in the column 301 in FIG. 6).
Is added to the database 4 as new information, and the information in the database 4 is updated (step S109). When the server 3 of the information provider 5 performs additional registration of information,
Configuration information data of operation results (a group of input fields 301 in FIG. 6)
) Is added to the database 4,
Other information data (data input in the input field 302) is not added to the record.

According to the present embodiment, the user can obtain the result information of the operation result of the device which is newly purchased by inputting necessary information in the form as shown in FIG. In addition, it is possible to prevent the purchase of a device that is incompatible with the device configuration currently used by the user in advance.

Next, a third embodiment of the present invention will be described with reference to FIG. Referring to FIG. 1, the operation result information providing system according to the present embodiment also has a user terminal 1, a server 3 and a database 4 in an information provider 5, and interconnects these, as in the first embodiment. And a communication network 2 such as the Internet.

The operation of this embodiment will be described with reference to FIGS.
This will be described with reference to FIGS. Referring to FIG. 2, the user accesses an information providing web page established by the information provider 5 on the Internet 2 via his / her user terminal 1 (step S101). In response, the server 3 transmits an inquiry form specifying items necessary for the inquiry to the user terminal 1 (step S102).

A screen as shown in FIG. 8 is displayed on the user terminal 1 (step S103). The user inputs necessary information into an input field 401 of a form displayed on the screen of the user terminal 1. The input information is temporarily stored in the user terminal 1 as inquiry information. In the example of FIG. 8, the information input by the user is information on the currently used device configuration.

The inquiry information input by the user and stored in the user terminal 1 is instructed by the user (“Send” in FIG. 8).
The information is transmitted to the server 3 of the information provider 5 via the Internet 2 by clicking the button 402 with a mouse (Step S104).

Next, the server 3 of the information provider 5 receives the inquiry information from the user terminal 1 (step S1).
05), when adding a device configuration currently used by the user, information as to which peripheral device has a higher operation record is extracted from the database 4 (step S10).
6). Aggregate the extraction results obtained from database 4,
The result information is transmitted to the user terminal 1 (step S10)
7). The user terminal 1 displays the received result information on the screen as shown in FIG. 9 (step S108). In the case of the present embodiment, the server 3 searches the operation result data on the database 4 including the current device configuration of the user, and extracts information.

Specifically, in FIG. 5, a record in which the device configuration of the user is included in the device configuration field including the personal computer is extracted. Then, from the total number of records that match the device configuration of the user,
Calculate the ratio of the number of records where the field is "action". Instead of or in addition to the screen shown in FIG. 9, the ratio of devices that do not operate may be totaled, and information on devices with low operation results may be collected and presented to the user.

In the example of FIG. 9, the operation result of the device when the device is added to the device configuration currently used by the user is shown as a percentage. This percentage is obtained by calculation at the time of counting by the server 3 (step S107). The result information may be sent to the user by e-mail or the like.

A column for specifying a device to be added may be provided in the form of FIG. For example, when a printer is selected as a peripheral device, only the ranking of the printer is displayed in the operation result ranking of FIG.

On the other hand, the server 3 of the information provider 5 adds information on the currently used device configuration to the database 4 from the inquiry information from the user terminal 1 as new information, and updates the information in the database 4. (Step S1
09).

The present invention can be executed by a program. The program includes a magnetic recording medium,
The information is recorded and provided on an optical recording medium or the like, or is provided to the user via the network 2. As a method of providing the information via the network 2, a method based on a file transfer protocol (FTP) is generally used.

The above embodiment is an example of a preferred embodiment of the present invention, and various modifications can be made without departing from the gist of the invention.

[0074]

As apparent from the above description, according to the present invention, it is possible to find the cause of a peripheral device for a personal computer in which a user does not operate. The reason is that a search result of information relating to the operation / non-operation results registered in the database can be obtained, thereby making it easy to estimate whether or not the added device itself has a cause.

Further, the operation / non-operation result information is automatically accumulated in response to an inquiry from the user, and more detailed information can be provided together with the operation time. The reason is that the server sequentially updates the information in the database.

Further, before purchasing a new personal computer peripheral device, the user can check compatibility between the peripheral device and the current device configuration, and may encounter a problem that the peripheral device does not operate when the peripheral device is connected. Can be reduced. The reason is that a result of searching for information on the device configuration of the personal computer currently used by the user and the operation results with the peripheral device is obtained.

Furthermore, a device recommended / non-recommended for purchase can be presented to the user, which can be used for the user's purchase consideration. The reason is that the server has a function of counting information in the database.

[Brief description of the drawings]

FIG. 1 is a block diagram illustrating a configuration of an operation confirmation information providing system of an information processing apparatus according to an embodiment of the present invention.

FIG. 2 is a flowchart for explaining the operation of the operation confirmation information providing system of the information processing apparatus according to the embodiment of the present invention;

FIG. 3 is a screen display example when inputting inquiry information from the user terminal 1 according to the first embodiment;

FIG. 4 is a screen display example of result information displayed on the user terminal 1 according to the first embodiment.

FIG. 5 shows an example of a record in the database 4 according to the embodiment of the present invention.

FIG. 6 is a screen display example when inputting inquiry information from the user terminal 1 according to the second embodiment.

FIG. 7 is a screen display example of result information displayed on the user terminal 1 according to the second embodiment.

FIG. 8 is a screen display example when inputting inquiry information from the user terminal 1 according to the third embodiment.

FIG. 9 is a screen display example of result information displayed on the user terminal 1 according to the third embodiment.

[Explanation of symbols]

 1 user terminal 2 network 3 server 4 database

Claims (33)

[Claims] A database that stores operation result information of a device configuration of a predetermined information processing apparatus; a server that manages the database and provides the operation result information on a network; And a user terminal that accesses via a network and acquires the operation result information. An operation confirmation information providing system for an information processing apparatus, comprising: 2. The information processing apparatus according to claim 1, wherein, when accessed from the user terminal, the server transmits an inquiry form for inputting a device configuration of the information processing apparatus to the user terminal. Operation confirmation information providing system. 3. The form according to claim 2, wherein the inquiry form is a form for inputting, from the user terminal, a device configuration that has been operating up to now and a device that does not operate when connected to the device configuration. An operation confirmation information providing system for an information processing device. 4. The operation confirmation information providing apparatus according to claim 2, wherein the inquiry form is a form for inputting a currently used device configuration and a device desired to be purchased from the user terminal. system. 5. The operation confirmation information providing system for an information processing apparatus according to claim 2, wherein the inquiry form allows the user to input a currently used device configuration from the user terminal. 6. The server, upon receiving, from the user terminal, inquiry information in which predetermined information is entered in the inquiry form, extracts from the database an operation result of the device configuration specified by the inquiry information. The operation confirmation information providing system for an information processing apparatus according to any one of claims 2 to 5, wherein: 7. The server, upon receiving, from the user terminal, the inquiry information in which the device configuration that has been operating so far and the device that does not operate when connected to the device configuration are input to the inquiry form, 4. The information processing apparatus according to claim 3, wherein the operation result, the symptom, and the coping method of the device configuration in which the device configuration that has been operated up to and the device that does not operate when connected to the device configuration are connected are extracted from the database. An operation confirmation information providing system for the device. 8. The server, upon receiving, from the user terminal, the inquiry information in which the currently used device configuration and the purchase desired device are input to the inquiry form, the server changes the currently used device configuration. The operation confirmation information providing system for an information processing apparatus according to claim 4, wherein the operation result of the device configuration connected to the purchase desired device is extracted from the database. 9. The server, when receiving inquiry information in which the currently used device configuration is input to the inquiry form from the user terminal, when the server is connected to the currently used device configuration, an operation result The operation confirmation information providing system for an information processing apparatus according to claim 5, wherein a device with a high degree of extraction is extracted from the database. 10. The operation check of an information processing apparatus according to claim 6, wherein the server updates the database based on inquiry information received from the user terminal. Information system. 11. The server according to claim 1, wherein the server adds, from the inquiry information, a device configuration that has been operating until now and a device configuration that connects the device configuration and the device that does not operate, to the database. 7. An operation confirmation information providing system for an information processing apparatus according to claim 7. 12. The operation of the information processing apparatus according to claim 7, wherein the server adds the currently used device configuration to the database from the inquiry information. Confirmation information providing system. 13. The server according to claim 6, wherein the server tallies information extracted from the database with respect to the inquiry information, and transmits the information to the user terminal as result information.
An operation confirmation information providing system for an information processing device according to the section. 14. An access step for accessing, from a user terminal possessed by a user, a server that provides operation result information of a device configuration of a predetermined information processing apparatus held by a database on a network, and an access by the access step. In response, an inquiry form transmitting step of transmitting an inquiry form for inputting a device configuration of the information processing apparatus to the user terminal; and inputting predetermined information in accordance with the inquiry form transmitted in the inquiry form transmitting step; An inquiry information transmitting step of transmitting the information to the server; and when the server receives the inquiry information transmitted in the inquiry information transmitting step, information of a device configuration designated by the inquiry information is extracted from the database. An information providing method, comprising: an extracting step; and a result information transmitting step of totalizing information on the device configuration extracted by the extracting step and transmitting the result information to the user terminal as result information. 15. The information providing method according to claim 14, further comprising an updating step of updating the database based on the inquiry information transmitted in the inquiry information transmitting step. 16. The inquiry form according to claim 14, wherein the user terminal is used to input a device configuration that has been operating up to now and a device that does not operate when connected to the device configuration. Information provision method described. 17. The information providing method according to claim 14, wherein the inquiry form is a form for inputting a device configuration currently used and a device desired to be purchased from the user terminal. 18. The information providing method according to claim 14, wherein the inquiry form allows the user to input a device configuration currently used from the user terminal. 19. The inquiry information input in the inquiry form, wherein the device configuration that has been operating so far and the device that does not operate when connected to the device configuration transmitted in the inquiry information transmission step are input to the inquiry form. Receiving from the database the operation results, symptoms, and countermeasures of the device configuration in which the device configuration that has been operating so far and the device that does not operate when connected to the device configuration are connected. Item 16. The information providing method according to Item 16. 20. The extracting step, when the currently used device configuration and the purchase desired device transmitted by the inquiry information transmitting step receive the inquiry information input in the inquiry form, the current use 18. The information providing method according to claim 17, wherein the operation result of the device configuration in which the desired device is connected to the desired device is extracted from the database. 21. The extracting step, upon receiving the inquiry information input in the inquiry form from the currently used device configuration transmitted in the inquiry information transmitting step, the currently used device configuration includes 19. The information providing method according to claim 18, wherein when connected, a device having a high operation performance is extracted from the database. 22. The updating step includes, from the inquiry information transmitted in the inquiry information transmitting step, a device configuration that has been operating up to now and a device configuration that connects the device configuration and the inactive device to the database. 20. The information providing method according to claim 19, wherein the information is added. 23. The apparatus according to claim 19, wherein the updating step adds the currently used device configuration to the database from the inquiry information transmitted in the inquiry information transmitting step. Information provision method described in section. 24. An access process for accessing, from a user terminal owned by a user, a server that provides operation result information of a device configuration of a predetermined information processing device held by a database on a network, and an access by the access process. In response to this, an inquiry form transmitting process of transmitting an inquiry form for inputting a device configuration of the information processing apparatus to the user terminal; and inputting predetermined information according to the inquiry form transmitted by the inquiry form transmitting process. Inquiry information transmission processing for transmitting to the server as information, and when the server receives the inquiry information transmitted by the inquiry information transmission processing, extraction processing for extracting information of the device configuration specified by the inquiry information from the database And the extraction processing Aggregates information more extracted device configuration,
A result information transmitting process for transmitting the result information to the user terminal; and a recording medium storing a program. 25. The recording medium according to claim 24, further comprising an update process for updating the database based on the inquiry information transmitted by the inquiry information transmission process. 26. The form according to claim 24, wherein the inquiry form is a form for inputting, from the user terminal, a device configuration which has been operating up to now and a device which does not operate when connected to the device configuration. A recording medium on which the program described above is recorded. 27. The recording medium according to claim 24, wherein the inquiry form is a form for inputting a device configuration currently used and a device desired to be purchased from the user terminal. . 28. The recording medium according to claim 24, wherein the inquiry form allows the user to input a currently used device configuration from the user terminal. 29. The extracting process, wherein the device configuration that has been operating so far and the device that does not operate when connected to the device configuration transmitted by the query information transmitting process are input to the query form. Receiving from the database the operation results, symptoms, and countermeasures of the device configuration in which the device configuration that has been operating so far and the device that does not operate when connected to the device configuration are connected. Item 29. A recording medium on which the program according to Item 26 is recorded. 30. The extracting process, when the device configuration currently used and the device desired to be purchased transmitted by the inquiry information transmitting process receive inquiry information input in the inquiry form, the current use 28. The recording medium according to claim 27, wherein an operation result of a device configuration in which said purchase desired device is connected to said device configuration is extracted from said database. 31. The extracting process, when the currently used device configuration transmitted by the inquiry information transmitting process receives the inquiry information input in the inquiry form, the currently used device configuration includes 3. The apparatus according to claim 2, wherein when connected, a device having a high performance record is extracted from the database.
A recording medium on which the program according to 8 is recorded. 32. The updating process includes, from the inquiry information transmitted by the inquiry information transmitting process, the device configuration that has been operating up to now and the device configuration that connects the device configuration and the inactive device to the database. 30. An addition method.
A recording medium on which the program described above is recorded. 33. The apparatus according to claim 29, wherein the updating process adds the currently used device configuration to the database from the inquiry information transmitted by the inquiry information transmitting process.
A recording medium on which the program according to any one of claims 1 to 3 is recorded.