JP2002015056A - Counseling device and customer management device for barber shop/beauty parlor and customer terminal unit - Google Patents

Abstract

PROBLEM TO BE SOLVED: To construct a system effective for counseling in which a customer's request and a technician's proposal organically fuse together. SOLUTION: In this system, the thrust is the detailed management and usage of operation data, and in order to provide organic communication, with a customer, by which customer's claim and customer's liking are converged through the thrust, and to accurately convey, to a technician, requests from or images cherished by the customer who can experience new hairstyles with a personal computer or a mobile phone terminal even at home or the like, the following three items are managed: simulation data that distributes a new hairstyle and its operation method every week through the Internet; customer's attributes of full name, address, customer's code, etc., of customer and the operation data of cutting hair length, cutting angle of scissors, permanent wave operation and the like; and data tables for data management of coming-to-shop records of and operation contents for customers.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION The present invention is intended to improve the function and efficiency of counseling in a hairdressing salon, enhance communication between a technician and a customer, and furthermore, provide attribute data of a customer and detailed The present invention relates to a hairdressing and customer management device for incorporating in management resources, with a main focus on using comprehensive data linked to customer treatment data for management strategies.

[0002]

2. Description of the Related Art Conventionally, counseling at a hairdressing salon has been conducted only based on a photographed image without considering a customer's hairstyle history.
At the next visit, neither the customer's visit history nor the hairstyle history was utilized as data, and could not be effectively utilized as management resources.

A technician in charge performs a procedure based on hobby or occupational data, and if the technician changes, the customer's preferences and order history are not known, and the customer is only more stressed.

[0004]

[Problems to be Solved by the Invention] For a customer, a beauty salon is a place to be visited in order to make the beauty more beautiful, and the space and time are desired to be a place that is mentally healed. Being able to service such customer's wishes is also a major proposition for beauty salons in the future. Every time a customer goes to a beauty salon,
Without being able to understand the image specifically, they have been forcibly forced to use a technician's style, and they shouldn't be
He is undergoing treatment while complaining, "I'm not like this." This is because technicians could not understand the orders placed by each customer as "customer's aesthetic eyes", and there was a way to "customize and standardize" customer orders at a beauty salon to understand it. As a result, it was not possible to give satisfaction to customers, and there was a problem in making customers repeat. Furthermore, since there was no device to manage the history of individual hairstyles of customers by "objectification and standardization", there was no equipment for customer's "length of hair last summer" or "style six months ago". Nor could they share a specific and objective image. As for the approach to customers, addresses, birthdays, telephone numbers, visit dates, treatment contents, etc. were used as data, but they were not managed by linking to visit dates, birthdays, etc. It was difficult to create a list of greeting cards etc. by segmenting by attribute.

[0005]

[Means for Solving the Problems] The "counseling device, customer management device, and customer terminal device of the hairdressing salon" of the present invention solves the above-mentioned problems by the following means. To match the hairstyle that the customer imagines to the face of the customer with a computer so that specific and objective judgment can be made, and propose a hairstyle that the customer can understand while giving technicians advice on customer preferences. Thus, services not available in other stores can be provided. Basic attributes such as customer name, address, telephone number, E-mail address, etc. are standardized for each step of treatment such as every visit day, every treatment, cut to perm, coloring, etc., and data for each step And (length of hair, angle to cut, pretreatment, maker and product number of perm liquid, management of perm part winding angle, rod thickness for each part, perm time for each part, etc., manufacturer of coloring agent And management of product numbers, mixing ratios of coloring agents, etc.) By linking the data of the front and side photographs of the completed hairstyle and managing them as customer attribute data, customers' orders can be "preferences and complaints" The beauty salon can be relied on by the customer's heart every time they visit the store.

[0006] Even if the technician in charge changes (moves to another store or becomes independent), or even when visiting the store for the first time, the fashion style attributes such as customer preferences and orders are digitized and standardized, and new customers and new customers can be created. Counseling can be performed by the person in charge while visually checking the hairstyle history data, so that customers can be anxious and service can be provided without stress.

[0007] In addition, in order to easily approach customers, "listing customers for expected visit dates"
"Enrollment and graduation, list up new members of society", "
By simply specifying the year and date for which "listing by birthday" etc. can be done instantly, timely and effective communication can be achieved.

[0008]

Next, an embodiment of a “counseling device for a hairdressing salon, a customer management device, and a customer terminal device” according to the present invention will be described with reference to the drawings. FIG. Indicates a customer information screen, and in the customer column, a name, a date of birth, an address, a telephone number, an E-mail address, and an ID number can be displayed. In the cutting method column, click and select the length of the hair on the side and back of the head and the angle at the time of cutting. In the permanent method column, there are a method of collective management and a method of managing each part. In the case of batch management, the manufacturer of the perm agent,
Enter and click on the product name, perm time, heating etc. to select.

[0009] The management of each part is performed by clicking the icons on the side (FIG. 2) and the back (FIG. 3) of the head to call the respective input screens, and arranging the rods, the rod thickness, and the permanent time. Click to select. At that time, a text input space was prepared for inputting the presence or absence of pre-processing and precautions for the customer during treatment.

In the color field, clicking an icon calls up a color input screen (FIG. 4). Then, in the four input spaces prepared for manicure, hair dye, highlight, and ETC, the manufacturer name, product name, color, blending ratio, time, heating, OXY, and the like of the used agent are input and clicked to select.

Two photo storage columns (FIG. 5) are prepared, and photos of the completed hairstyle after the treatment can be captured and displayed from a dialog that appears by clicking each of them.

In the treatment history column (FIG. 6), the visit date that can be automatically entered, and the contents of the treatment, the fee, and the person in charge can be entered. By selecting and clicking on the visit date here, the technical data and the completed hairstyle of the treatment one year ago can be called up.

When the customer call button is clicked, a customer list screen (FIG. 7) can be called. here,
There is a customer registration / update column and a customer search column. Clicking on the “New Registration” button in the Customer Registration / Update column calls up the new registration screen (FIG. 8), where you can enter your name, address, postal code, telephone number, date of birth, E-mail number, and customer code. There is. To update the above-mentioned items, click the "update button" and input to the corresponding section.

The customer search field includes an “order key” having two reception number issuing functions of “ID” and “customer code” that are automatically numbered, a “customer ID designation”, a “birth date”, and a “visit”. There are buttons for "Date", "False list", "Age / Birthday", and "All customers".

The “ID” of the “order key” is used when automatically numbering when a customer is accepted. The “customer code” can be an arbitrary customer code so that the customer code currently in use can be used as it is even when the beauty customer management device is newly introduced. Of course, "I
Both "D" and "customer code" can be managed in code number order.

When the “customer ID designation button” is clicked, a customer ID input screen (FIG. 9) can be called. The customer can select an “ID” and a “customer code” from the customer card presented at the time of visiting the store, enter an arbitrary number, and call the customer in the customer list. This step is the first at the time of acceptance.

Click on the “birth date button”
The date designation screen (FIG. 10) can be called. By clicking and specifying the year date, the customer list of the specified date and the customer list of the specified period can be displayed in the customer list. With this function, by preparing a greeting card and a present, more individual and detailed communication can be achieved.

Click on the “visit date button”
A date designation screen (FIG. 11) can be called. By clicking and specifying the year date, the customer list of the specified date and the customer list of the specified period can be displayed in the customer list. With this function, it is possible to make a list of customers' visit times (the beginning of the month / end of the month, etc.), and it is possible to achieve more individual and detailed communication using a greeting card or e-mail suggesting a new hairstyle or the like.

Clicking on the “Lost Legs List Button” calls up a date designation screen (FIG. 12). By clicking and specifying the year date, a customer list that has not visited the store on the specified date or a customer list that has not visited the store during the specified period can be displayed in the customer list. With this function, it is possible to make a list that sends e-mails and greeting cards to customers who are expected to visit the store.

Clicking the “age / birthday button” calls up the age / birth month screen (FIG. 13). Click and specify the age and birth month to specify the customer list of the specified age and the customer list of the specified month, and use the age and birth month together to convert the list of the specified birth month of the specified age to the customer list Can be displayed. With this function, you can plan your approach to customers on a monthly basis, and you can manage your beauty salon more strategically.

[0021]

According to the present invention, as described above, "objectivity and
Standardized '' customer treatment data, from cuts to perms,
Because the coloring and the set are managed in detail, even non-technical staff can easily perform treatment using the data that reflects the customer's order, providing customers with peace of mind and providing satisfactory service without stress. it can. In other words, before cutting or coloring, counseling can be done with the previous individual data with photos, so there is no gap in the image, and professional (hair quality, amount, face type, etc.) advice to customers is also accurate, Can develop persuasive power and a sense of security. In addition, since customers can experience new hairstyles at home or the like with a personal computer or mobile terminal, they will be more motivated to visit a beauty salon.

Since the treatment history can be managed for each visit to the store and for each treatment, "Please make the hairstyle last summer."
To order, just click on the date of visit to the store, and you will see the completed photo of the hairstyle at that time and the treatment data (length of hair, cutting method, manufacturer of perm agent, product number of perm agent, Treatment data that combines the time of each part, the name of the color agent manufacturer, the product number of the color agent, the mixing ratio of the color agent, the coloring time, and the order items at that time), that is, the convergence of customer preferences and orders Counseling can be performed while confirming the hair style corresponding to, so that more satisfactory services can be provided and customers can be returned.

The functions such as age and month of birth, etc., in the customer search field allow a more detailed and timely approach to a customer linked to individual data of the customer. In other words, the customer data greatly contributes to the management strategy and tactics of the beauty salon as management resources.

[Brief description of the drawings]

FIG. 1 is a customer information screen.

FIG. 2 is a management screen for each permanent part (lateral side of the head).

FIG. 3 is a management screen for each permanent part (rear side of the head).

FIG. 4 is an input screen for coloring.

FIG. 5 is a photograph storage column. (Lower left)

FIG. 6 is a treatment history column. (Upper right)

FIG. 7 is a customer list screen.

FIG. 8 is a new registration screen.

FIG. 9 is a customer ID input screen.

FIG. 10 is a birth date / date designation screen.

FIG. 11 is a visit date / date designation screen.

FIG. 12 is a lost leg list / date designation screen.

FIG. 13 is an age / birthday / age / birth month screen.

Claims (4)

[Claims] 1. A computer-based “counseling device, customer management device, and customer terminal device for a hairdressing salon”
, A counseling device that captures the face of a customer and matches fashionable hairstyles distributed on the Internet, as well as the customer's name, address, telephone number, and E-mail
From the customer attributes such as address, customer ID, customer code and the length of the hair to be cut, the angle of the scissors when cutting,
How to cut hair, how to wind the rod at the time of perm, rod thickness, maker and type of perm liquid, management for each part such as perm time, mixing ratio of liquid material at the time of coloring, management by manufacturer and liquid material, color A beauty and beauty customer management system that can manage the treatment data, such as the management of each part such as the time of the ring, the management of the completed hairstyle by color photographs, etc., for each customer and for each treatment content according to the hairstyle. 2. The data managed for each treatment content tailored to each customer and each hairstyle is stored by a technician /
By linking to treatment items and treatment fees, etc. and creating a database, it is easy to faithfully present treatment data such as customer's hairstyle, etc.Furthermore, by presenting completed hairstyles at the same time as color photos, The order of hairstyles and coloring and advice from technicians work organically, and the counseling has the original “customers' preferences and orders are converged, objective and concrete information, 2. The hairdressing and beauty customer management device according to claim 1, wherein "treatment and mental communication" can be performed. 3. A "customer code" for automatically issuing a customer visit history on the customer's visit date and an arbitrary customer-specific code for smooth re-issuance or transition of the system from a conventional system. It is managed by two codes of "customer ID code" that can be issued, and further, approach the customer closely,
And a "customer visit date search function" that can be done in a timely manner, and a "lost customer list search function" that can predict the next visit date from the previous visit date and perform a one-touch listing to guide store visits ”,“ Age / birthday search function ”that enables listing by age / birthday, and any customer-specific code that makes it easy to introduce this system from conventional handwritten customer list management etc. Can be issued "Customer I
The hairdressing and beauty customer management device according to claim 1, characterized in that the device has a "D issuing function". 4. A customer downloads a hairstyle via the Internet using a personal computer or a mobile terminal having his / her face taken at home or the like, saves a simulated image of the hairstyle or hair color, and stores it in a text. Write your e-mail and send it to a beauty salon or friend to receive hairstyle orders and hair color advice, and you can order at a beauty salon with that hairstyle number. Terminal device. "