JP2001351046A - On line system for selling commodity requiring personal identification and preliminary examination at its selling and terminal equipment for purchase application - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a selling method for rationalizing the selling procedure of a portable telephone and capable of preventing the increase of costs even when the number of commodities to be sold is increased. SOLUTION: Personal identification and preliminary examination/inquiry are previously executed between a purchase application terminal equipment 101 installed in a store group 1 and a customer management system in a communication agency 6 by using an on-line system and a payment slip is printed out. When a charge is received in a register, a receiving terminal equipment transmits receipt completion informing data to a receipt managing computer system 504, which executes opening requesting processing. When an operation method is not clear, the system 504 inquires a CTI center by using a transceiver of the terminal equipment 101.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an online system for selling a product such as a mobile phone, which requires personal identification and credit check when selling the product.

[0002]

2. Description of the Related Art In the sale of mobile phones, a subscription contract for a communication service is made at the same time as the sale and purchase. However, since the latter is a continuous contract, it is necessary to confirm the identity of the customer and to conduct a credit check. For this reason, face-to-face sales at specialty stores are the basics, and customers (users) who wish to purchase must go to specialty stores.

[0003] At a store, a user selects a product and an option such as a subscription plan according to his / her own judgment or advice of a person in charge of the seller, fills in a subscription application form, and confirms the contract contents. . The person in charge confirms the identity by visually comparing the photo of the identity verification document (driver's license, passport, etc.) brought by the customer with the appearance of the person, and transmits the information necessary for credit screening to the carrier, If the examination is OK, the system accepts the payment from the user, executes the line opening process and the settlement process by the online system, and hands over the terminal to the user.

[0004] In mobile phones, regular replacements are becoming the norm due to frequent model updates and low device prices. Therefore, a sales form that can be easily purchased as a nearest item is demanded, and mail-order sales using the Internet and handling at a 24-hour convenience store are being attempted.

[0005] In the sale of mobile phones using the Internet, it is difficult to confirm the identity of the user, and the settlement method of the transaction price and the monthly service charge is limited to credit cards. However, the use of credit cards in electronic commerce has not only a psychological resistance but also a problem that minors have difficulty using them.

[0006] In the mobile phone sales procedure at a convenience store that is currently being carried out, a customer goes to a store to obtain a contract application, and obtains a completed contract and personal identification documents (driver's license, passport, etc.). Bring to the store. The identity verification document is copied and transported together with the contract to the telecommunications carrier, and after approval by the telecommunications carrier, the mobile phone is sent to the store and delivered to the customer in exchange for the price. However, it has been pointed out that this method may cause the delivery date to be ambiguous, and may cause problems in cash register operations.

[0007] As another problem, in sales of mobile phones, items to be explained at the time of sales increase due to sophistication of device functions, complication of contract options, differences in application methods for each regional carrier, and the like. It is pointed out that more specialized skills are required for the salespeople to be sold and that the cost structure is high.

[0008]

In order to cope with such circumstances, the present invention installs a purchase application terminal device which can be easily operated by a customer in a store, and uses an online system for identity verification and credit screening inquiry. The first object of the present invention is to streamline the mobile phone sales procedure by separating these tasks requiring complicated processing from cash registering tasks.

It is a second object of the present invention to provide a sales method which does not require the placement of specialized sales clerks in a store and does not result in a high cost structure even if the number of products handled increases.

[0010]

SUMMARY OF THE INVENTION The present invention relates to a purchase application terminal operated by a user in a store, a storage terminal operated by a clerk, a storage management computer system and a sales computer outside the store. An online system for selling goods having a system, wherein the terminal device for purchase application includes a display unit, an input unit, an imaging unit, an optical reading unit, a printing unit, and a data communication unit,
The purchase application terminal device is configured to convert the product selection data and the subscriber information data input from the input unit into the image data of the personal identification document input from the optical reading unit and the user who is input from the imaging unit. To the computer system for sale together with the external appearance image data, and the computer system for sales displays the image data and the external image data of the received personal identification document on a terminal device, performs comparison and collation by a clerk, and subscribes. Credit verification of the user subject using the user information data, and when the results of the collation and the verification are both positive, only necessary information is transmitted from the data to the storage management computer system, and the storage management The computer system generates and returns a unique order ID, and the computer system for sale includes the terminal for purchase application. The application terminal transmits the application approval data including the order ID, the purchase application terminal device prints a payment slip including the display of the order ID based on the application approval data, and the storage terminal device performs the payment confirmation and the The above-mentioned problem is solved by an online system, wherein when an order ID is input, payment confirmation data including the order ID is transmitted to the computer system for sale.

[0011] The terminal device for purchase application of the present invention can further comprise a means for communicating with the seller, and the above-mentioned second problem is particularly solved by providing input support to the seller using this.

[0012]

FIG. 1 shows an example of an online system according to the present invention. In this embodiment, a purchase application terminal device 101 installed in a store group 1, a storage terminal device 102 also serving as a POS cash register, and a personal computer 201 or mobile phone that can be connected to the Internet installed in a home or office 2 are provided. It mainly comprises a telephone 202, a computer and database device group in the store network administrator and sales entity 5, a customer management system in the communication company 6, and communication means for connecting these. The purchase application terminal device 101 is connected to a sales computer system 503, a terminal 503a, and a sales database 503b in the store network manager and sales entity 5 via a wide area network 3 having a satellite line and a ground line. , Terminal device for storage 10
2 is connected to the store management computer system 504 and the store database 504a in the store network manager and seller 5 via a wide area network 3 having a satellite line and a ground line, and is installed in the home or office 2. PC 2 that can connect to the Internet
01 and the mobile phone 202 are used to display merchandise in the store network manager and sales entity system 5 via an open network 4 such as a communication carrier or an Internet provider.
It is connected to a channel interface system 501 for performing an explanation, an application, and the like, and a product information database and an inventory database 501a. The computer system for sale 503 is connected to a computer system for customer management 601 in the communication carrier 6 via a communication line 601a. The terminal devices 601b of the customer management computer system 601 in the telecommunications carrier 6 are connected to the store network administrator and the sales entity 5 without directly connecting the computer systems to each other.
May be installed via a communication line.

The computer system 502 for voice response is provided within the store network manager and the sales entity 5 by the CTI (Comp
Uter Telephony Integration
n) The system and its ancillary devices, such as private branch exchanges, are connected to the computer system for sale 503 via a LAN. 503a is a terminal device, and 503b is a product database and a customer database group. The sales entity 5 can use this to provide a voice response service.

A purchase application terminal device 101 shown in FIG. 2 includes a sales application 101a, a display unit 101b, an input unit 101c, an imaging unit 101d, and an optical reading unit 1.
01e, a printing unit 101f, and a data communication unit 101g with the computer system for sale 503, and preferably further includes a handset 101h, a magnetic card reading unit 101i, and an IC card reading unit 101j. The display unit 101b is, for example, a liquid crystal display device,
Display images and characters according to the prescribed procedure. The input unit 101c is a keyboard, a touch panel, or the like capable of inputting Chinese characters, and the imaging unit 101d is, for example, a CCD camera. The handset 101h can communicate with the communication device 502a connected to the voice response computer system 502 using a VoIP device or the like. VoIP
Is also referred to as an Internet telephone, and is a communication technology that enables speech communication by encoding and compressing voice and dividing it into IP packets for communication.

The flow of purchase at the purchase application terminal 101 will be described. A customer (user) who wants to purchase a mobile phone operates the input means 101c to start an application procedure. First, the user views the explanation screen by operating according to the interactive menu displayed on the display unit 101b, and selects a product. Next, an input screen for the subscriber information is displayed on the display means 101b, and the user inputs the subscriber information such as the address and name while checking the input content on the screen. At this time, if the user has previously joined the member service, the operation can be reduced by acquiring the subscriber information from the member database.

When the input of the purchase application data is completed, the sales application 101a transmits the input purchase application data to the sales computer device 503 via the data communication means 101g. The computer system for sale 503 uses the subscriber information of the order data to
The information is transmitted to the customer management computer system 601 in the communication carrier via the communication line 601a or the terminal 60
An input is made using 2a, and an inquiry is made as to whether credit is possible. If the credit is granted, the computer system for sale 5
03 transmits a credit confirmation notice to the purchase application terminal device 101. If the credit is rejected, application rejection data including an error code is transmitted to the purchase application terminal device 101.

Further, it is also possible to carry out the above-mentioned commodity selection in advance using the personal computer 201 at home. At this time, the channel interface system 501 and its database group 501a prepare a description screen and a selection screen of the mobile phone corresponding to the screen of the personal computer 201, and the subject of the user browses the description screen, selects a product, and selects personal information. The input can be performed in advance. First, the user views the explanation screen by operating according to the menu displayed on the screen of the personal computer 201, and selects a product.
Next, an entry screen for the subscriber information is displayed, and the user inputs the subscriber information such as the address and name while checking the input content on the screen. At this time, if the user has previously joined the member service, the operation can be reduced by acquiring the subscriber information from the member database.

When the input of the purchase application data is completed, the channel interface system 501 transmits the input purchase application data to the computer 503 for sale via the LAN. The sales computer system 503 temporarily stores purchase application data in the sales database 503a. At that time, a unique application ID that indicates that the application has been accepted is displayed on the screen for the personal computer 201, and the subject of use makes a note of the application. Preferably, when the member is a member, it is possible to reduce display and storage of the application ID. The user goes to any one of the purchase application terminal devices 101 in the store group 1 and inputs the application ID or authenticates the member, thereby obtaining the purchase application terminal device 1.
In the same manner as when the product is selected in 01, subsequent processing such as credit examination is started.

Thereafter, when the purchase application terminal device 101 receives the credit confirmation notification, a message prompting the presentation of the personality confirmation document is displayed on the display means 101b, and when presented by the designated method, the message is read by the optical reading means 101e. The identity verification document is a public certificate indicating a photograph of the user's face, such as a driver's license or a passport. The imaging unit 101d captures the face of the user and creates image data. The application terminal device 101 transmits these image data to the computer system for sale 503.

Upon receiving the image data, the sales computer system 503 displays the image data of the personal identification document and the image data of the user on the screen of the terminal device 503a. Judge and input. If the consistency is recognized, the storage management computer 50
4 requests the issuance of an order ID, and the sales database 50
3b is stored together with the order data. Order I from the sales computer system 503 to the purchase application terminal device 101
Application approval data including D and the scheduled delivery date is transmitted. If the consistency is denied, the computer system for sale 503 transmits application rejection data including an error code to the purchase application terminal device 101.

In the purchase application terminal device 101, options such as a subscription plan are explained and selected during or after the credit check. The selected data is transmitted to the computer system for sale 503. The sales computer system 503 is a sales database 503.
Update b.

At any time, the purchase application terminal device 10
When the application 1 receives the application rejection data, it suspends the processing being executed or waits for a certain processing to end, and displays on the display means 101b that the application has been rejected and the reason thereof.
The user can consult the seller or the communication carrier using the handset 101h in a manner described below.

When the processing is completed normally, the purchase application terminal 1
The payment slip including the display of the transaction ID is printed in the printing apparatus 101f of No. 01. The user presents the payment slip at the storage terminal device 102 also serving as a store cash register, and the storage terminal device 102 inquires the storage management computer system 504 based on the input order ID. The storage database is searched using the order ID as a key, and the data of the order ID is returned to the storage terminal device 102. The storage terminal device 102, based on the returned data,
The amount is displayed on the screen, and the amount presented by the user is stored. The storage terminal device transmits the payment completion notification data to the storage management computer system 504, and further transmits to the sales computer system 503. After checking the payment, the sales computer system 503 sends a line notification request to the customer management computer system 601 in the communication carrier 6 via the dedicated line 601a, or makes an input using the sales terminal 601b to request an opening. Perform processing. After performing the number writing process or the like in accordance with the procedure, the sales entity or the communication carrier ships the mobile phone to the distribution center of the store. The user receives the mobile phone at the store on the scheduled delivery date.

In a preferred embodiment, instead of paying for the mobile phone with the storage terminal device 102, the user uses a credit card by using the magnetic card reading means 101i or the IC card reading means 101j of the purchase application terminal device 101. Can pay. In the case of using a credit card, the credit card is inserted into the magnetic card reading means 101i and read, and necessary data is stored in the computer system 5 for sale.
03, it communicates with the computer system of the credit card company and conducts a credit check to complete the payment. In the future, credit card payments with IC cards, electronic money payments, etc. In this case, the payment can be completed by the same processing. At this time, the credit card may substitute for the presentation of the personal identification document.

In another preferred embodiment, when the user wants to make an inquiry about the input of the contract content, the handset 101h uses the computer system 502 for voice response.
Can communicate with the terminal 502a. When the use subject picks up the handset 101h, the sales application 101a senses it and connects to the voice response computer system 502. The computer system for voice response calls the communication device 502a in which an appropriate clerk is arranged using the notified information. At this time, the voice response computer system 502 can be automatically responded, and the subject can select a number according to the announcement. The voice response computer system 502 and the sales computer system 503 are connected via a LAN, and the same screen as the purchase application terminal 101a can be grasped on the terminal 503a of the attending clerk. To the input method etc. If the user cannot input kanji characters such as address and name, he / she can obtain the verbal consent, and the clerk can perform substitute input while confirming the identity verification document image or verbal. .

More preferably, when the handset 101h is used, the purchase application terminal device 101 and the clerk's communication device 50 are used.
Input data can also be transmitted and received sequentially to synchronize the operation of 2a. In this case, the operation status of the user is immediately reflected on the terminal device 503a of the attendant, so that it is possible to respond while confirming the operation.

Although the present embodiment has been described for the sale of a mobile phone, the present invention can be similarly used for other products that require personal identification and credit at the time of sale.

In this embodiment, the storage management computer system, the sales computer system, the voice response computer system, and the channel interface system are the same business operator connected by LAN. The same service can be provided by using a network such as a dedicated line, respectively, by sharing the information with a company that performs sales and a company that provides information to an Internet channel such as a personal computer and performs product selection.

[0029]

According to the present invention, a purchase application terminal device which can be easily operated by a customer is installed in a store, and a product description, an identity check, a credit check, and the like are performed using an online system. Separate the business from the cash register business, so that the store staff can handle even if they have little expertise. This eliminates the need for the sales person to arrange specialized sales staff at the store, and has the effect of correcting the high cost structure.

[Brief description of the drawings]

FIG. 1 shows an example of an online system of the present invention.

FIG. 2 shows a purchase application terminal device of the present invention.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1 store group 2 home, office 3 wide area network 4 wide area network 5 store network manager and sales person 6 communication carrier 101 purchase application terminal device 101f printing device 102 storage terminal device 201 personal computer 202 mobile phone 501 channel interface system 501a Information database, stock database, etc. 502 Computer system for voice response 502a Communication device 503a Terminal 503b Sales database 503 Computer system for sales 504 Storage computer system 504a Storage database 601 Computer system for customer management 601a Dedicated line 601b Sales terminal

Claims (3)

[Claims] 1. A product sales online having a purchase application terminal device operated by a user in a store, a storage terminal device operated by a clerk, and a storage management computer system and a sales computer system outside the store. In the system, the purchase application terminal device inputs merchandise selection data and subscriber information data input from input means from image data and image pickup means of an identity verification document input from optical reading means. To the computer system for sale together with the appearance image data of the user subject, and the computer system for storage management has a unique order ID.
And sends the data together with the received data to the computer system for sale. The storage management computer system displays the received image data and appearance image data of the personal identification document on a terminal device, and performs comparison and comparison by a staff member. In addition, a credit check of the user subject is performed using the subscriber information data, and when both the result of the check and the check is positive, the application approval data is transmitted to the purchase application terminal device, The purchase application terminal device prints a payment slip including the display of the order ID based on the application approval data, and the storage terminal device performs payment confirmation and payment confirmation data including the order ID when the order ID is input. Is transmitted to the computer system for sale. 2. A sales application, a display means, an input means, an imaging means, an optical reading means, a printing means, and a data communication means, wherein merchandise selection data and subscriber information data inputted from the input means are transmitted. The image data of the personal identification document input from the optical reading means and the image data of the user's appearance input from the imaging means are transmitted to the computer system for sale together with the image data of the user, and the order ID A purchase application terminal device that prints a payment slip including a display. 3. The online system or device according to claim 1, wherein said purchase application terminal device further comprises communication means capable of making a call with a call center.