CN1459069A - System and method for facilitating transations involving distribution of equipment and post-installation supply and/or service of equipment - Google Patents

System and method for facilitating transations involving distribution of equipment and post-installation supply and/or service of equipment Download PDF

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Publication number
CN1459069A
CN1459069A CN01815779A CN01815779A CN1459069A CN 1459069 A CN1459069 A CN 1459069A CN 01815779 A CN01815779 A CN 01815779A CN 01815779 A CN01815779 A CN 01815779A CN 1459069 A CN1459069 A CN 1459069A
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equipment
website
relevant
client
sale
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卢克·古斯塔夫·安纳·马利·C·汉德里克斯
埃米尔·M·巴多
约翰尼斯·乔治·乌尔班·派特森
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Atlas Copco Airpower NV
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Atlas Copco Airpower NV
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    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00Commerce
    • G06Q30/06Buying, selling or leasing transactions
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00Administration; Management
    • G06Q10/06Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00Commerce
    • G06Q30/02Marketing; Price estimation or determination; Fundraising

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Abstract

An electronic commerce system features a website that permits a customer to request information, request a proposal, and/or to order equipment, and to request accounting information on pending or existing orders. The website also enables monitoring of the status of manufacturing, delivery, and installation at the plant of and ordered device. Controllers situated at the installation site communicate with the website server to further permits the customer and/or the manufacturer, distributor, or other interested party to monitor use of the equipment by any number of customers following installation, enabling integrated sale and packaging not only of the equipment, but also of subsequent service or supply.

Description

Supply and/or service related to the system and method for affairs after simplified apparatus distribution and equipment were installed
Technical field
This invention relates generally to the field of ecommerce, and relate to a kind of system and method, make and to keep affairs serial relation, relevant with this equipment to obtain simplifying with the client that equipment has been installed.For example, system and method for the present invention can be used for the sale and the lease of simplified apparatus, comprises follow-up service or supply, and system and method for the present invention in other words can relate to supply after sale or the relevant equipment distribution of service contract.
Or rather, the present invention relates to a kind of system and method, make the client can use a kind of network of opening such as the Internet, from the long-range following behavior of carrying out sale, lease and/or the distribution of equipment: (i) relevant bid or the information of equipment that is provided is sold, leases or distributed to long-range application a kind of being used to, as the part of bundled services/supply contract; (ii) send an order for this equipment; (iii) apply for the record keeping and/or the relevant information of state of order from be fabricated onto installation process; And (iv) monitor and/or control after the installation equipment and, if necessary, (position of v) determining this equipment is coordinate in other words.Therefore, the present invention makes the client can grasp the progress of manufacturing, shipment and the installation of this equipment every day, can monitor running and supply situation after this equipment is installed, and can further obtain the relevant bona fide cost of installation and operation of this equipment.
In addition, the invention still further relates to a kind of system and method, not only make the client of this equipment, and make its retail trader or manufacturer can monitor the progress of sale, lease or the distribution of this equipment, comprise the supervision of this device fabrication, shipment and/or installation, and can further monitor and/or control this equipment situation afterwards is installed, so that the demand that monitors and/or arrange relevant service of this use equipment or supply.
Background technology
Using the Internet to make things convenient for the client to order and shipment, is well-known.In addition, had propose to use the Internet conveniently make in the supply of used unit, and the purpose that is used for general inventory management.In general, in these systems, the buyer uses the manufacturer or the retail trader of the Internet contact product, and in many cases, the payment payment for goods, after this relation between client and the supplier has just stopped.
But in many industries, the sale of a product only is the beginning that concerns between dealer and the client.If this product is the form as equipment, be defined as the lasting after sale service of any needs and/or the equipment of supply very widely, its relation may be included between client and the supplier, between client and this equipment and between supplier and this equipment, pre-sales widely and contact after sale.In many cases, the supplier of equipment did not begin to make this equipment before selling conclusion of the business, and must make the client understand the manufacturing process at any time in manufacture process, and loaded and transported and pay the date of installing in other words.In addition, the client may need after sale service to safeguard conversation in other words, perhaps needs to pay supply between after sale very long-term.
Other commercial field such as the supply of the inventory management in the manufacture process and parts in, integrate and realized income, but no matter integrating potentiality pre-sales and the remarkable actual effect that after sale service can realize has much, current e-commerce system does not provide the pre-sales and after sale service of this type of integration, therefore between client and supplier, needing equipment pre-sales widely or that get in touch after sale, professional generally also the having to that relates to its sale depends on the Internet contract system and method before, even the equipment in that sell or the contract may be up-to-date computerized equipment.
At present, the Internet only is used for the convenient shipment of selling and follow the tracks of.Many e-commerce websites provide the option of following the tracks of shipment and date of payment, but the possibility of the coordinate setting of the Process Tracking in the manufacture process and the equipment of fixed installation is not provided.In case equipment is installed or consigned to after the client, dealer may arrange to pay automatically or service call, but on calendar the listed person, payment At All Other Times or service call all must be proposed by the client.In some cases, even the client who may not know equipment user's position in other words, even therefore payment or service call also can't be arranged automatically, use present system, there is not possibility to utilize WAP, GPS or the Internet to determine client user's position in other words.
Summary of the invention
According to first target of the present invention, provide a kind of e-commerce system, it has not only integrated the process of the order and the equipment of payment, and has integrated the manufacturing of equipment and supply supply or the service after payment and the installation.
Second target of the present invention, provide a kind of system and method, the affairs that are used to make things convenient for sale, lease, manufacturing and/or the payment of equipment to relate to, it can monitor equipment after further also making and installing or pay, so optimize and made things convenient for the payment of supply and service in other words, thereby a kind of business system of integration is provided, for a kind of concrete product, it has guaranteed stable revenue stream with minimum total cost.
The 3rd target of the present invention provides a kind of system and method, by during manufacture, and between shipment, payment and/or installation period, provides tracking and/or supervision to this equipment, made things convenient for sale, lease or the distribution of equipment.
The 4th target of the present invention provides a kind of method, in a kind of mode of integration, sell, lease or distribute equipment in addition, and provide pay the back or install after service and product.
The 5th target of the present invention provides a kind of system and method, provides or made things convenient for the record keeping service of sale, lease, distribution, manufacturing, installation and the use of equipment and corresponding installation back product or service.
The 6th target of the present invention, provide a kind of system and method, determine the accurate coordinates of fixed equipment, and after installing, keep video and audio frequency to get in touch, thereby additional possibility is provided, uses a kind of network of opening, such as WAP, GPS and the Internet, after being delivered to a different position at first, determine the final destination and the coordinate of this equipment; Observe the live image of this equipment; And/or monitor the actual sound that this equipment sends.
The 7th target of the present invention provides a kind of remote system and method, controls and distributes the electric power and/or the power needs of this equipment, and the annex that uses this equipment required efficiently is provided.
According to the key element of a preferred embodiment of the invention,, these targets have been realized by a kind of e-commerce system is provided.This system is characterized as an internet site, and its allows client's application information, application to submit a tender and/or order for equipment; It also allows the client to apply for the charging information of the existing order in other words waited for, and the manufacturing of order for equipment, payment and in the information of factory's place's installation progress of client; It also further allows client and/or manufacturer, retail trader or other parties concerned, monitors the operating position after this equipment is installed.In order to monitor and/or control this equipment, this equipment need only be connected to and monitor and/or opertaing device, and supervision and/or opertaing device need be connected to client's website by the Internet, so that transmit data.
According to the key element of the preferred embodiment of the present invention,, these targets have further been realized by a kind of E-commerce method is provided.Being characterized as of this method provides an internet site, and it allows client's application information, application to submit a tender and/or order for equipment; It also allows the client to apply for the charging information of the existing order in other words waited for, and the manufacturing of order for equipment, payment and in the information of factory's place's installation progress of client; It also further allows client and/or manufacturer, retail trader or other parties concerned, monitors the operating position after this equipment is installed.According to method of the present invention, this equipment can separately be sold or lease, and perhaps distributes as the part of supply or service contract, and these can be consulted by this website.
For instance, consider a kind of compressed air system, the form that product is provided after the installation is a pressurized air.System and method of the present invention makes the manufacturer or the retail trader of compressor, and as means, whole compressors that can monitor and/or control many clients are installed by a kind of equipment.This equipment monitor and/or the consumption of controlling compressed-air actuated use and electric power/power is demand in other words, and by the Internet, makes manufacturer or retail trader understand information.
From the day of a client's compressor starts installation, just by the Internet telemonitoring installation process, so compressed-air actuated supplier can determine consumption, the client institute debt volume of consumption, the energy and/or the electric power of air and when need service.As a result, keep having compressor, only under the situation to the pressurized air charge of supply, may demand reduction to selling and lease compressor reposefully in compressed-air actuated supplier.
Otherwise if the client has been sold this machine, the present invention still provides option easily to sale service or supply.
Brief Description Of Drawings
Fig. 1 is the synoptic diagram of a system, is used for sale, the lease of simplified apparatus or makes relevant affairs, and it relates to after sale, lease or the distribution of equipment, with client's lasting relation, according to a preferred embodiment of the present invention; This figure has also illustrated the particular instance of compressed air system.
Fig. 2 is the synoptic diagram of a website, is designed to realize system and method for the present invention, and method part of the present invention especially has been described.
Fig. 3 to Fig. 5 is synoptic diagram, has further shown some aspects of website among Fig. 2.
Embodiment
As shown in Figure 1, a system comprises that a kind of the Internet connects 1 and computer or server 2, is arranged to from access to the Internet.This system is used for sale, the lease of simplified apparatus or makes relevant affairs, and it relates to after sale, lease or the distribution of equipment, with client's lasting relation, according to a preferred embodiment of the present invention.The website that server 2 provides will be introduced with reference to figure 2 below.
Multiple devices or installations in a plurality of factories 3 have also been showed among Fig. 1.Each factory comprises one or more equipment or machine 4 and controller 5, is arranged to by the virtual in other words private network of dial-up connection, is connected to the Internet.Controller 5 is arranged to and monitors and control machine 4, so that determine for example when need service or supply, and the combination of using which kind of machine, therefore make the most effective of this device.Machine 4 and controller 5 interconnect by for example LAN (Local Area Network).Controller 5 connects by the safety that (perhaps connects such as satellite by a kind of communication path based on non-the Internet) on a kind of the Internet, and the relevant data of the operation of machine 4 are sent to server 2.
Though should admit, the present invention need not be confined to the machine or the monitor of particular type, and machine shown in Figure 1 is the form with air compressor and utility appliance.The compressed-air actuated consumption that controller 5 can visit client and/or compressed-air actuated supplier to be paid close attention to, the consumption of the energy and because the amount of money that the energy resource consumption client is owed.In addition, controller 5 also may be arranged to transmission for information about: when need service, such as absorbing agent in replacing filter cleaner, the exsiccator or the like, and the operating parameter of machine is such as temperature and pressure.If desired, controller 5 also can be arranged to from general headquarters and receive order, and pressurized air supplier can be started and the close compressor unit as required because of service or arrearage.
In addition, in installed at the place with several compressors 4, wherein some may have different power demands, and which machine is the information that the client can use controller 5 to provide select to use produce required pressurized air in the unit in other words.Automatic or manual by this controller by the client, can both accomplish this point, so so make energy resource consumption minimum and/or all compressor units all have approximately uniform total run time.
Therefore, by the control of the Internet, the present invention make manufacturer, supplier, sales agent's (as shown) or service supplier can be in office what time easily, carry out telemonitoring, management, record keeping and guidance, reduced the regular needs of visiting to the client.
As shown in Figure 2, the present invention provides the website of an integration on server 2.The website of this integration have the ability accepting device sale, lease and/or distribute relevant new order, the change in the order and other service, simultaneously as shown in Figure 1, comprised after the controller 5 service and supply after just might distributing.By registration is addressable this website, can give number of registration of client code in other words during registration, and it makes the client can visit " internet site " and application information, application bid and/or order for equipment.In addition, the present invention can accept purchase order, surveillance equipment manufacturing and telemonitoring and install, feed back from the live video of this device until the coordinate of determining to install, observation, and monitor the sound that sends from this equipment and erecting stage, set up service contract or supply account simultaneously, and to the supervision and the technical support of back equipment are installed.
For a new client, as shown in Figure 3, the open zone of this website comprises a client enrollment form, and it is used for setting up a record at customer database.Complete this form and in customer database, set up after the record, may give copy of a sales agent, and give password of this client.Then, the client of registration just can use this password to enter this website, and submits the inquiry of relevant available devices to, comprises financial calculations or the like, and perhaps request is submitted a tender and submitted purchase order to, may obtain sales agent's assistance.
In case submitted and ratified purchase order to, made equipment, installed after the equipment, in order to observe the data of surveillance equipment, the client can enter this website once more, as shown in Figure 4.Under the situation that air compressor has been installed, the client can observe the factor of the dew point, pressure and temperature at air consumption overview, air consumption flow accumulation, power consumption accumulation and factory place and so on.The air consumption of this factory is corresponding to the air discharge capacity of compressor.The client also can observe from the live video of this device feedback, and monitors the sound that this equipment and device send.This information is used to upgrade client's account, also can observe this account simultaneously.In addition, in order to ensure payment information, used well-known technology after, also can pay by the website, the client can apply for technical support, also can change or observe order.
From supplier one side, as shown in Figure 5, purchase order confirms that by the company that is responsible for the supply of material it signs manufacturing, shipment, installation and the agency contract of this equipment more at first.In case born the agency, utilize at least termly or response phone and be connected to the controller of the Internet, just the operation of this machinery is monitored and/or control.Just in case when service warning or shutdown are arranged, by on the Internet or the Email on the another kind of telecommunication media, SMS, GPS or similar means of communication, contact local sales company or Service Technicians.
Receive that sales company or technician can observe this unit by the Internet after service request or the warning, and confirm that to the client problem handling or also may directly deal with problems in some cases.Under the situation that air compressor is installed, service program is arranged to use following information in other words: unit operating hours number or unit accumulation discharge capacity, measurement with parameters calculated, past service history, client and Customer Location, appointed area within other unit and attendant's number and position.
So enough at length introduced a preferred embodiment of the present invention, enable those skilled in the art to make and use the present invention, however, should admit to make many changes and modification, and not break away from essence of the present invention the embodiment that shows.
For example, can realize on single server also can realizing on multiple servers this website that this equipment may comprise the machine beyond the compressor, the operator of website can be product distribution merchant, attendant or the supplier of this equipment.In order to help the service contract to this supply of equipment product, for compressor, fuel is for generator such as air, and print cartridge is for printer, and combustion gas may be eliminated purchase order fully for smelting furnace or the like.
So the present invention attempts to be limited to above introduction and accompanying drawing, but only stipulate according to subsidiary claims.

Claims (24)

1. a system is used for sale, the lease of simplified apparatus or distributes relevant affairs, and it relates to after sale, lease or the distribution of equipment, and the lasting relation with client or this equipment is characterized in that it comprises:
A website is positioned at a station server (2), and the client can send the order of equipment (4) by this website;
At least one controller (5) is positioned at the fabricating yard of described equipment (4);
A controller (5) is positioned at described fabricating yard, is used between described equipment (4) and described server (2), establishing a communications link,
Wherein said controller (5) is collected and is sent the relevant data of described equipment (4) to described server (2), and wherein by the access of described website acquisition to described data.
2. according to the system of claim 1, it is characterized in that described controller (5) not only is used for collecting and sending the relevant data of described equipment (4) to described server (2), and can carry out Long-distance Control to described equipment (4).
3. according to the system of claim 1 or 2, it is characterized in that described controller (5) not only is used for collecting and sending the relevant data of described equipment (4), and can position described equipment (4).
4. according to the system of claim 1 to 3, it is characterized in that described controller (5) further provides described equipment (4) the visual and audio-frequency information relevant with the equipment fabricating yard.
5. according to system any in the claim 1 to 4, it is characterized in that, described website further makes network that the client can use a kind of opening such as the Internet, and from the long-range following behavior of carrying out sale, lease or the distribution of equipment (4): (i) long-range application is a kind of is used for selling relevant bid or the information of equipment (4) that is provided; (ii) send an order for this equipment; (iii) apply for the record keeping or the relevant information of state of order from be fabricated onto installation process; And the equipment (4) after (iv) supervision is installed.
6. according to the system of claim 5, it is characterized in that described website further makes the client control the described equipment (4) after installing from a remote location.
7. according to system any in the claim 1 to 6, it is characterized in that described website further makes the progress of sale, lease or distribution that retail trader or manufacturer can surveillance equipment (4).
8. according to the system of claim 7, it is characterized in that, manufacturing, shipment or installation that described website further can surveillance equipment (4), and monitor equipment (4) after installing, so that service or the supply relevant with using this equipment is provided.
9. according to system any in the claim 1 to 8, it is characterized in that described website further makes the client can understand the progress of manufacturing, shipment and the installation of equipment (4).
10. according to the system of claim 9, it is characterized in that described website provides manufacturing, shipment, installation and the follow-up supply and the bona fide cost of service.
11. the system according to any in the claim 1 to 10 is characterized in that, described equipment comprises air compressor (4), and described monitoring data comprises the amount of supplied air of described compressor.
12. the system according to any in the claim 1 to 11 is characterized in that, described monitoring data comprises the relevant data of power described devices consume or needs.
13. the system according to claim 11 and 12 is characterized in that, the described distribution of equipment (4) is relevant with the service contract of the described air of supply.
14. a method is used for sale, the lease of simplified apparatus (4) or distributes relevant affairs, it relates to after sale, lease or the distribution of equipment (4), and the lasting relation with client or this equipment (4) is characterized in that it comprises:
A website is provided, is positioned at a station server (2), the client can send the order of equipment (4) by this website;
Fabricating yard in described equipment (4) is provided with at least one controller (5);
In described fabricating yard, a controller (5) is set, be used between described equipment (4) and described server (2), establishing a communications link,
Make described controller (5) collection and send the relevant data of described equipment (4) to described server (2), and
By the access of described website acquisition to described data.
15. the method according to claim 14 is characterized in that, it further comprises by described and communicates to connect the step of the described equipment of Long-distance Control (4).
16. the method according to claim 15 is characterized in that, it further comprises by described and communicates to connect the step of the described equipment of long range positioning (4).
17. the method according to claim 15 or 16 is characterized in that, it further comprises by described and communicating to connect, and the step of described equipment (4) the visual and audio-frequency information relevant with the equipment fabricating yard is provided.
18. according to method any in the claim 15 to 17, it is characterized in that, it further comprises step, make network that the client can use a kind of opening such as the Internet, from the long-range following behavior of carrying out sale, lease or the distribution of equipment (4): (i) long-range application is a kind of is used for selling relevant bid or the information of equipment (4) that is provided; (ii) send an order for this equipment; (iii) apply for the record keeping or the relevant information of state of order from be fabricated onto installation process; And (iv) monitor or the equipment (4) of control after installing.
19. the method according to any in the claim 15 to 18 is characterized in that, it further comprises by described website, the step of sale, lease or distribution progress that can surveillance equipment (4).
20. the method according to claim 19 is characterized in that, it further comprises step, by described website, and manufacturing, shipment or installation that can surveillance equipment (4), and monitor equipment (4) after installing, so that relevant service of this equipment or supply are provided.
21. the method according to any in the claim 15 to 20 is characterized in that, it further comprises by described website, makes the client can understand the step of manufacturing, shipment and the installation progress of equipment (4).
22. the method according to claim 21 is characterized in that, it further comprises by described website, and the step of the bona fide cost of manufacturing, shipment, installation and follow-up supply and service is provided.
23. the method according to any in the claim 15 to 22 is characterized in that, described equipment comprises air compressor (4), and described monitoring data comprises the amount of supplied air of described compressor.
24. the method according to claim 23 is characterized in that, the described distribution of equipment (4) is relevant with the service contract of the described air of supply.
CN01815779A 2000-08-17 2001-08-16 System and method for facilitating transations involving distribution of equipment and post-installation supply and/or service of equipment Pending CN1459069A (en)

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US64027600A 2000-08-17 2000-08-17
US09/640,276 2000-08-17

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JP (1) JP2004506287A (en)
KR (1) KR20030051622A (en)
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AU (1) AU2001283719A1 (en)
BR (1) BR0113322C1 (en)
CA (1) CA2419323A1 (en)
CZ (1) CZ2003693A3 (en)
HU (1) HUP0302877A3 (en)
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NZ (1) NZ524188A (en)
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CN103062031A (en) * 2013-01-23 2013-04-24 阜新金昊空压机有限公司 IOT (internet of things) compressor controlling system
CN108647904A (en) * 2018-05-22 2018-10-12 福建省玖牛智能科技有限公司 A kind of energy-saving equipment business management system and its application method

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GB2379757A (en) * 2001-09-12 2003-03-19 Inventec Corp Purchase order tracking system and method for providing online purchase order manipulation progree report to customer
JP4266563B2 (en) * 2002-02-21 2009-05-20 アルゼ株式会社 Rental machine sales system for gaming machines
JPWO2008152715A1 (en) * 2007-06-13 2010-10-28 サッシュ株式会社 Centralized management system for sterilizing and deodorizing liquids and the equipment, equipment, and equipment that uses those liquids
KR102044861B1 (en) 2019-06-05 2019-12-02 김동기 A chair
CN111563804A (en) * 2020-06-23 2020-08-21 深圳科卫机器人科技有限公司 Product renting and selling method and system of renting and selling platform, computer equipment and storage medium
CN111539799A (en) * 2020-06-23 2020-08-14 深圳科卫机器人科技有限公司 Product renting and selling method and system of renting and selling platform, computer equipment and storage medium

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Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN103062031A (en) * 2013-01-23 2013-04-24 阜新金昊空压机有限公司 IOT (internet of things) compressor controlling system
CN108647904A (en) * 2018-05-22 2018-10-12 福建省玖牛智能科技有限公司 A kind of energy-saving equipment business management system and its application method

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HUP0302877A2 (en) 2003-12-29
CA2419323A1 (en) 2002-02-21
CZ2003693A3 (en) 2003-11-12
NO20030722D0 (en) 2003-02-14
NZ524188A (en) 2004-10-29
AU2001283719A1 (en) 2002-02-25
BR0113322A (en) 2003-07-15
PL361177A1 (en) 2004-09-20
WO2002015059A2 (en) 2002-02-21
NO20030722L (en) 2003-03-20
JP2004506287A (en) 2004-02-26
HUP0302877A3 (en) 2004-12-28
KR20030051622A (en) 2003-06-25
WO2002015059A3 (en) 2003-10-02
EP1370994A2 (en) 2003-12-17

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