CN111563804A

CN111563804A - Product renting and selling method and system of renting and selling platform, computer equipment and storage medium

Info

Publication number: CN111563804A
Application number: CN202010578497.0A
Authority: CN
Inventors: 涂静一; 何英; 李军; 王一科; 贾林
Original assignee: Shenzhen Kewei Robot Technology Co ltd
Current assignee: Shenzhen Kewei Robot Technology Co ltd
Priority date: 2020-06-23
Filing date: 2020-06-23
Publication date: 2020-08-21

Abstract

The invention discloses a product renting and selling method and system of a renting and selling platform, computer equipment and a storage medium, wherein the method comprises the following steps: the renting and selling platform provides a registration flow for the merchant and the customer to register on the renting and selling platform; the renting and selling platform determines a product maintenance principle, and a merchant maintains product information when establishing an online shopping mall on the renting and selling platform according to the product maintenance principle; a merchant establishes an online shopping mall on a renting and selling platform to rent and sell products; the renting and selling platform provides a product renting and selling settlement process, and settles the renting and selling with the merchant. According to the embodiment of the invention, the product maintenance principle is determined by the renting and selling platform, so that the online shopping mall established by the merchant according to the product maintenance principle is more standard, the user experience when the user browses the product information of the online shopping mall is improved, the potential legal risk of the renting and selling platform and the merchant can be eliminated, the product selling forms are various, the multi-aspect requirements of the customer are met, the customer experience is improved, and the reputation and the user experience of the renting and selling platform and the online shopping mall of the merchant are improved.

Description

Product renting and selling method and system of renting and selling platform, computer equipment and storage medium

Technical Field

The invention belongs to the field of internet, and particularly relates to a product renting and selling method and system of a renting and selling platform, computer equipment and a storage medium.

Background

Currently, with the increasing popularization of the internet, the number of online shopping platforms is increasing, numerous merchants establish online shopping malls on the online shopping platforms to sell products to consumers on line, and the consumers shop on the online shopping platforms more and more frequently.

In some online shopping platforms, merchants establish online shopping malls on the online shopping platforms, and before products are sold to consumers, product information needs to be established in the online shopping malls.

When a merchant establishes product information on a shopping platform, because the internal setting of the shopping platform is not standard, an online shopping mall established by the merchant is not standard, and the user experience is poor when the user browses the product information; because the internal operation and the audit of the shopping platform are not standard, products which do not conform to national laws and regulations can be easily sold in an online shopping mall on the shopping platform, and potential legal risks are brought to the shopping platform and the merchants. On the other hand, on some existing online shopping platforms, merchants establish online shopping malls on the online shopping platforms, and in these online shopping malls, product retail is generally performed, and the product selling form is single, so that the requirements of customers in many aspects cannot be met, and the customer experience is poor.

Disclosure of Invention

In view of the above, the present invention aims to provide a product renting and selling method and system for a renting and selling platform, a computer device, and a storage medium, wherein a product maintenance principle is determined by the renting and selling platform, so that an online shopping mall established by a merchant according to the product maintenance principle can be more standardized, user experience when a user browses online shopping mall product information can be improved, potential legal risks of the renting and selling platform and the merchant can be eliminated, product sales forms are various, various requirements of a client can be met, and user experience can be improved, so that reputation and user experience of the renting and selling platform and the online shopping mall of the merchant can be improved.

The technical scheme adopted by the invention for solving the technical problems is as follows:

according to one aspect of the invention, a product renting and selling method of a renting and selling platform is provided, which comprises the following steps:

the renting and selling platform provides a registration flow for the merchant and the customer to register on the renting and selling platform;

the renting and selling platform determines a product maintenance principle, and a merchant maintains product information when establishing an online shopping mall on the renting and selling platform according to the product maintenance principle;

a merchant establishes an online shopping mall on a renting and selling platform to rent and sell products;

the renting and selling platform provides a product renting and selling settlement process, and settles the renting and selling with the merchant.

In one possible design, the renting and selling platform provides a registration process for merchants and customers to register on the renting and selling platform; the method comprises the following steps:

the renting and selling platform receives registration applications of merchants and customers;

the renting and selling platform checks the registration application of the merchant and the customer;

and the renting and selling platform feeds back the verification result of the registration application to the merchant and the customer.

In one possible design, the renting and selling platform determines a product maintenance principle, and a merchant maintains product information when establishing an online shopping mall on the renting and selling platform according to the product maintenance principle; the method comprises the following steps:

determining a product maintenance principle by a renting and selling platform;

and the renting and selling platform checks the product information maintained on the renting and selling platform by the merchant according to the product maintenance principle.

In one possible design, the product maintenance principles include product compliance principles, product information definitions, and product information maintenance principles.

In one possible design, the renting and selling platform checks the product information maintained by the merchant on the renting and selling platform according to the product maintenance principle, and informs the merchant of the checking result; the method comprises the following steps:

the renting and selling platform checks the maintenance information of the products on shelves according to the product maintenance principle, if the maintenance information accords with the product maintenance principle, the checking is passed, and the products are allowed to be on shelves; and if not, not allowing the product to be put on shelf, and informing the merchant to modify according to the product maintenance principle so as to accord with the product maintenance principle.

In one possible design, the merchant establishes an online shopping mall on a renting and selling platform for renting and selling products, and the renting and selling method comprises the following steps:

determining a product order form of a customer by a merchant, wherein the product order form comprises a retail order or a lease order;

the merchant rents and sells the products according to the product order form of the customer.

In one possible design, the merchant rents the product according to the product order form of the customer, and the method comprises the following steps:

the merchant gives a corresponding order payment mode according to the product order form of the customer;

after the product order payment is successful, confirming that the order placing of the product order is completed;

and carrying out product renting and selling by the merchant according to the product order.

In one possible design, the merchant rents the product according to the product order, which includes: and determining the inventory condition of the ordered product, and carrying out product delivery according to the inventory condition and the product order.

In one possible design, the renting and selling the product according to the product order form of the customer further includes: product installation and debugging service; the method specifically comprises the following steps:

a client initiates a product installation and debugging service application in an online mode;

and the merchant or the renting and selling platform provides the product installation and debugging service according to the product installation and debugging service application.

In one possible design, the renting and selling the product according to the product order form of the customer further includes: product after-sale service; the method specifically comprises the following steps:

a customer initiates a product after-sale service application in an online mode;

and the merchant or the renting and selling platform performs specific after-sale service according to the after-sale service application.

In one possible design, the renting and selling the product according to the product order form of the customer further includes: if the product order form belongs to a lease order, the method also comprises a processing flow of product lease and sale expiration, and the client negotiates a processing mode of product lease and sale expiration with the merchant in an off-line manner in advance, wherein the processing mode comprises continuous lease and return of lease products.

In one possible design, the renting and selling platform provides a product renting and selling settlement process to settle the renting and selling with a merchant; the method comprises the following steps:

a merchant creates a product renting, selling and settlement application form;

and the renting and selling platform audits the settlement application form and feeds back the audited settlement result to the merchant.

In one possible design, the method further includes: the customer complaint processing flow comprises the following steps:

the renting and selling platform receives complaints of customers through online or telephone;

the renting and selling platform or the merchant negotiates complaints with the customer through the line until the customer is satisfied.

According to another aspect of the present invention, there is provided a product renting and selling system of a renting and selling platform, which is applied to the product renting and selling method of the renting and selling platform according to any embodiment of the present invention, the system includes: the system comprises a registration module, a maintenance module, a renting and selling module and a settlement module; wherein:

the registration module is used for providing a registration process for the renting and selling platform, so that a merchant and a customer can register on the renting and selling platform;

the maintenance module is used for determining a product maintenance principle by the renting and selling platform, and maintaining product information when a merchant establishes an online shopping mall on the renting and selling platform according to the product maintenance principle;

the renting and selling module is used for establishing an online shopping mall for renting and selling products by a merchant on the renting and selling platform;

and the settlement module is used for providing a product renting and selling settlement process for the renting and selling platform and settling the renting and selling with the merchant.

According to another aspect of the present invention, there is provided a computer apparatus, comprising: the system comprises a memory, a processor and a computer program stored on the memory and capable of running on the processor, wherein the computer program realizes the steps of the product renting and selling method of the renting and selling platform provided by any embodiment of the invention when being executed by the processor.

According to another aspect of the present invention, a computer-readable storage medium is provided, in which a program of a product renting and selling method of a renting and selling platform is stored on the computer-readable storage medium, and when executed by a processor, the program of the product renting and selling method of the renting and selling platform implements the steps of the product renting and selling method of the renting and selling platform provided in any embodiment of the present invention.

Compared with the prior art, the invention provides a product renting and selling method and system of a renting and selling platform, computer equipment and a storage medium, wherein the method comprises the following steps: the renting and selling platform provides a registration flow for the merchant and the customer to register on the renting and selling platform; the renting and selling platform determines a product maintenance principle, and a merchant maintains product information when establishing an online shopping mall on the renting and selling platform according to the product maintenance principle; a merchant establishes an online shopping mall on a renting and selling platform to rent and sell products; the renting and selling platform provides a product renting and selling settlement process, and settles the renting and selling with the merchant. According to the embodiment of the invention, the registration process is provided through the renting and selling platform, so that the merchant and the customer can be registered on the renting and selling platform; the product maintenance principle is determined by the renting and selling platform, so that a merchant can establish product information on the renting and selling platform according to the product maintenance principle, the online shopping mall standard established by the merchant is ensured, and the user experience when a user browses the online shopping mall product information is improved; and the renting and selling platform can check the product information maintained on the renting and selling platform by the merchant according to the product maintenance principle and check the standard, so that some products which do not accord with the national laws and regulations can not be sold on the shelf in an online shopping mall on the renting and selling platform, and the potential legal risks of the renting and selling platform and the merchant are eliminated. In addition, the merchant can rent products besides retail in the online shopping mall of the merchant by setting various product order forms including retail orders and lease orders, the product selling forms are various, the multi-aspect requirements of customers are met, the customer experience is improved, and the reputation and the user experience of the renting and selling platform and the online shopping mall of the merchant are improved.

Drawings

Fig. 1 is a schematic flow chart of a product renting and selling method of a renting and selling platform according to an embodiment of the present invention;

fig. 2 is a schematic flowchart of merchant and customer registration in a product renting and selling method of a renting and selling platform according to an embodiment of the present invention;

fig. 3 is a schematic flow chart illustrating product maintenance in a method for renting and selling a product on a renting and selling platform according to an embodiment of the present invention;

fig. 4 is a schematic flow chart illustrating product renting and selling in a product renting and selling method of a renting and selling platform according to an embodiment of the present invention;

fig. 5 is a schematic flow chart illustrating a merchant renting and selling a product according to a product order form of a customer in the product renting and selling method of the renting and selling platform according to the embodiment of the present invention;

fig. 6 is a schematic structural diagram of a product renting and selling system of a renting and selling platform according to an embodiment of the present invention;

fig. 7 is a schematic structural diagram of a computer device according to an embodiment of the present invention.

The implementation, functional features and advantages of the objects of the present invention will be further explained with reference to the accompanying drawings.

Detailed Description

In order to make the technical problems, technical solutions and advantageous effects to be solved by the present invention clearer and clearer, the present invention is further described in detail below with reference to the accompanying drawings and embodiments. It should be understood that the specific embodiments described herein are merely illustrative of the invention and are not intended to limit the invention.

In the following description, suffixes such as "module", "component", or "unit" used to denote elements are used only for facilitating the explanation of the present invention, and have no specific meaning in itself. Thus, "module", "component" or "unit" may be used mixedly.

In one embodiment, as shown in fig. 1, the present invention provides a product renting and selling method of a renting and selling platform, the method including:

s1, the renting and selling platform provides a registration process for the merchant and the customer to register on the renting and selling platform;

s2, determining a product maintenance principle by the renting and selling platform, and maintaining product information when a merchant establishes an online shopping mall on the renting and selling platform according to the product maintenance principle;

s3, establishing an online shopping mall for renting and selling products by a merchant on a renting and selling platform;

and S4, the renting and selling platform provides a product renting and selling settlement process to settle the renting and selling of the product with the merchant.

In this embodiment, the registration process is provided through the renting and selling platform, so that the merchant and the customer can register on the renting and selling platform; the product maintenance principle is determined by the renting and selling platform, so that a merchant can establish product information on the renting and selling platform according to the product maintenance principle, the online shopping mall standard established by the merchant is ensured, and the user experience when a user browses the online shopping mall product information is improved; and the renting and selling platform can check the product information maintained on the renting and selling platform by the merchant according to the product maintenance principle and check the standard, so that some products which do not accord with the national laws and regulations can not be sold on the shelf in an online shopping mall on the renting and selling platform, and the potential legal risks of the renting and selling platform and the merchant are eliminated. In addition, the merchant can rent products besides retail products by setting various product order forms including retail orders and lease orders, the product selling forms are various, the multi-aspect requirements of customers can be met, the customer experience is improved, and the reputation and the user experience of the renting and selling platform and the merchant online shopping mall are improved.

In one embodiment, as shown in fig. 2, in step S1, the rental platform provides a registration process for merchants and customers to register with the rental platform; the method comprises the following steps:

s11, the renting and selling platform receives the registration application of the merchant and the customer;

s12, auditing the registration applications of the merchant and the customer by the renting and selling platform;

and S13, the renting and selling platform feeds back the auditing result of the registration application to the merchant and the customer.

Further, before the step S11, the step S1 further includes: the renting and selling platform finds the entrance of merchants.

Further, in step S11, the receiving, by the renting and selling platform, a registration request of a merchant includes:

the merchant registers a platform account number on a renting and selling platform and submits a parking application;

and the renting and selling platform receives a registration application of a merchant user.

Further, in step S11, the receiving, by the renting and selling platform, a registration request of the customer includes:

the client registers a platform account number on a renting and selling platform and submits a registration application;

Preferably, the step S1 further includes: after the registration of the merchant and the customer is checked, the merchant and the customer are allowed to modify the registration data.

In one embodiment, as shown in fig. 3, in the step S2, the renting and selling platform determines a product maintenance rule for a merchant to maintain product information when establishing an online shopping mall on the renting and selling platform according to the product maintenance rule; the method comprises the following steps:

s21, determining a product maintenance principle by the renting and selling platform; the product maintenance principle comprises: product compliance principles, product information definitions, and product information maintenance standards.

And S22, the renting and selling platform checks the product information maintained by the merchant on the renting and selling platform according to the product maintenance principle, and informs the merchant of the checking result.

In the embodiment, the product maintenance principle is determined by the renting and selling platform, so that a merchant can establish product information on the renting and selling platform according to the product maintenance principle, the online mall specification established by the merchant is ensured, and the user experience when a user browses the online mall product information is improved; and the renting and selling platform can check the product information maintained on the renting and selling platform by the merchant according to the product maintenance principle and check the standard, so that some products which do not accord with the national laws and regulations can not be sold on the shelf in an online shopping mall on the renting and selling platform, and the potential legal risks of the renting and selling platform and the merchant are eliminated. Therefore, the reputation and the user experience of the renting and selling platform and the online shopping mall of the merchant are improved.

In one embodiment, in the step S21, the product maintenance rules include product compliance rules, product information definitions, and product information maintenance rules.

And the product compliance principle comprises whether the product is a product which is prohibited to be produced or rented for sale by the national relevant laws and regulations, and if the product which is prohibited to be produced or rented for sale by the national relevant laws and regulations of the product does not conform to the product compliance principle, the product is prohibited to be sold or rented on the shelf.

The product information definition includes at least one of: product attributes, product categories, and product rental attributes.

The product attributes include at least one of: product specification, product brand, product supplier. The product specification comprises specification parameters determined when the product is delivered from a factory, such as information of product size, product volume, product weight and the like. The product brand comprises information of a manufacturer of the product and/or a brand manufacturer to which the product belongs. The product vendor includes information from which vendors the product originates, etc.

The product category includes at least one of: product industry classification and product classification.

The product renting and selling attributes comprise product renting and/or product retail, namely whether the product can be rented and/or retail.

The product information maintenance principle comprises a full maintenance principle of first shelf product information and/or a limited maintenance principle of shelf product information. The full maintenance principle of the first shelving information comprises a full maintenance principle that all product information must be maintained when a product is appointed to be shelved for the first time. The limited maintenance principle of the on-shelf product information comprises a limited maintenance principle that only part of product information can be maintained by appointing on-shelf products, wherein the limited maintenance principle comprises a product compliance principle and a product type in the product information definition is not maintainable; product attributes and product rental attributes in the product information definition may be maintained.

In this embodiment, a merchant can establish product information on a renting and selling platform according to the product information definition and the product information maintenance principle, so that the online mall specification established by the merchant improves user experience when a user browses online mall product information; and the renting and selling platform can check the product information maintained by the merchant on the renting and selling platform according to the product maintenance principle and check the product information maintained by the merchant on the renting and selling platform in combination with the product compliance principle standard, so that some products which do not accord with the national laws and regulations can not be sold on the shelf in an online shopping mall on the renting and selling platform, and the potential legal risks of the renting and selling platform and the merchant are eliminated. Therefore, the reputation and the user experience of the renting and selling platform and the online shopping mall of the merchant are improved.

In one embodiment, in step S22, the rental platform checks the product information maintained by the merchant on the rental platform according to the product maintenance principle, and notifies the merchant of the checking result. The method comprises the following steps:

the renting and selling platform examines the maintenance information of the products on the shelves according to the product maintenance principle including the product compliance principle, the product information definition and the product information maintenance principle, and if the maintenance information conforms to the product maintenance principle, the examination is passed and the products are allowed to be on the shelves; and if not, not allowing the product to be put on shelf, and informing the merchant to modify according to the product maintenance principle so as to accord with the product maintenance principle.

In the embodiment, the renting and selling platform can check the product information maintained by the merchant on the renting and selling platform according to the product maintenance principle, so that the online mall standard established by the merchant is ensured, and the user experience when the user browses the online mall product information is improved; and product information maintained by the merchant on the renting and selling platform is checked in combination with the product compliance principle standard, so that some products which do not conform to national laws and regulations can not be sold on shelves in an online shopping mall on the renting and selling platform, and potential legal risks of the renting and selling platform and the merchant are eliminated. Therefore, the reputation and the user experience of the renting and selling platform and the online shopping mall of the merchant are improved.

In one embodiment, as shown in fig. 4, in the step S3, the merchant establishes an online shopping mall on the renting and selling platform to rent and sell products; the method comprises the following steps:

s31, determining the product order form of the customer by the merchant, wherein the product order form comprises a retail order or a lease order;

and S32, renting and selling the products according to the product order form of the customer by the merchant.

In this embodiment, the merchant sets various product order forms including retail orders and lease orders, so that the online shopping mall of the merchant can rent products besides retail products, the product selling forms are various, the multi-aspect requirements of customers can be met, the customer experience is improved, and the reputation and the user experience of the renting and selling platform and the online shopping mall of the merchant are improved.

Preferably, in one embodiment, before the step S31, the method may further include product consultation, wherein the client initiates the product consultation in an online manner to inquire about the product.

In one embodiment, the retail order includes a form of purchase of the product from the merchant for a set fee by the customer in step S31. The leasing order comprises a mode that a client pays a set rent and a deposit to lease a product to a merchant for a leasing period, and the product is returned to the merchant or the product is continuously leased after the leasing period is over.

Further, in step S31, the merchant determines the product order form of the customer, including:

the method comprises the following steps that a customer selects one or more products in a merchant online shopping mall of a renting and selling platform;

when a customer places an order for a selected product, the product order form of the customer is determined according to the product order form selected from the product order forms given in the online shopping mall of the merchant.

In this embodiment, the merchant sets various product order forms including retail orders and lease orders in the online shopping mall, so that the customer can select and use the product according to the demand of the customer, the online shopping mall of the merchant can also rent the product besides retail, the product selling forms are various, the various demands of the customer can be met, the customer experience is improved, and the reputation and the user experience of the renting and selling platform and the online shopping mall of the merchant are improved.

In one embodiment, as shown in fig. 5, in step S32, the merchant rents the product according to the product order form of the customer, including:

s321, the merchant gives a corresponding order payment mode according to the product order form of the customer;

s322, after the product order is paid successfully, confirming that the order placing of the product order is finished;

and S323, carrying out product renting and selling by the merchant according to the product order.

Preferably, before the step S321, the step S32 further includes: the product order form is confirmed again with the customer.

In step S321, the giving out a corresponding order payment method according to the product order form of the customer includes:

if the product order form is a retail order form, giving a payment mode of the retail order form, wherein the payment mode at least comprises one of the following modes: WeChat payment, Payment treasure payment, Unionpay payment, credit escort payment, credit installments payment and financial installments payment;

if the product order form is a leasing order form, further determining a leasing scheme, wherein the leasing scheme comprises a leasing scheme preset by a merchant online shopping mall or a leasing scheme negotiated by a customer and the merchant offline; the lease plan at least comprises a lease period, a lease amount and a deposit; after the rental scheme is determined, giving a payment mode of the rental order, wherein the payment mode at least comprises one of the following modes: WeChat payment, Payment treasures payment, Unionpay payment, credit exemption payment, credit installments payment, financial installments payment.

Optionally, after the step S322 and before the step S323, the method further includes: determining whether a product order cancellation condition exists; if the product order cancellation condition does not exist, continuing to step S323; if there is a product order cancellation, step S323 terminates.

Wherein the determining whether a product order cancellation condition exists comprises: and the customer and the merchant negotiate to cancel the product order in a double-party off-line manner, and whether the product order is canceled is determined according to a negotiation result.

Further, in step S323, the renting and selling of the product by the merchant according to the product order includes:

determining the inventory condition of the ordered product, and carrying out product delivery according to the inventory condition and the product order, wherein the method comprises the following steps:

if the ordered product has inventory and the inventory meets the quantity requirement of the product order, confirming that the product can be delivered according to the product order;

if the ordered product is not in stock or is in stock but can not meet the quantity requirement of the product order, producing the ordered product or purchasing the ordered product from a supplier; and after the requirements of the product order are met, confirming that the product can be delivered according to the product order.

In the embodiment, the merchant rents and sells the products according to the product order form of the customer, different requirements of the customer can be flexibly met, and customer experience is improved, so that reputation and user experience of the renting and selling platform and the online shopping mall of the merchant are improved.

In one embodiment, as shown in fig. 5, the renting and selling the product according to the product order form of the customer in step S32 further includes: and S324, installing and debugging the product. If the product purchased or rented by the customer provides the installation and debugging service, the customer initiates the product installation and debugging service in an online mode.

The method specifically comprises the following steps:

the customer initiates a product installation and debugging service application in an online mode.

A merchant or a renting and selling platform confirms a provider for installing and debugging service according to the product installing and debugging service application; the method comprises the following steps:

if the installation and debugging service is provided by the merchant, the merchant communicates with the customer offline to provide the product installation and debugging service.

If the installation and debugging service is provided by the renting and selling platform, the renting and selling platform system automatically generates an installation and debugging service worksheet, the worksheet is manually distributed to a service site, and the service site arranges service personnel to provide the product installation and debugging service.

After the product installation and debugging service is finished, the renting and selling platform provides installation and debugging service evaluation, and a customer evaluates the product installation and debugging service; and after the customer evaluation is finished or the customer is not evaluated in the overdue period, the product installation and debugging service is closed.

In this embodiment, by providing the product installation and debugging service, the customer experience can be improved, so that the reputation and the user experience of the renting and selling platform and the online shopping mall of the merchant can be improved.

In one embodiment, as shown in fig. 5, the renting and selling the product according to the product order form of the customer in step S32 further includes: and S325, after-sale service of the product. The customer initiates a product after-sales service in an online manner, the after-sales service comprising one of: product maintenance, product return and product change. The method specifically comprises the following steps:

the customer initiates a product after-sale service application in an online manner.

And the merchant or the renting and selling platform confirms the specific type of the after-sale service according to the after-sale service application.

The merchant performs specific after-sales service according to the specific type of the confirmed after-sales service; the method specifically comprises the following steps:

if the after-market service is product repair, a provider of the product repair service is identified. If the product maintenance service is provided by the merchant, the merchant communicates with the customer offline to provide the product maintenance service. If the product maintenance service is provided by the renting and selling platform, the renting and selling platform system automatically generates a maintenance work order, the maintenance work order is manually distributed to a service provider site, and the service provider site arranges service providers to provide the product maintenance service. After the product maintenance service is finished, the renting and selling platform provides after-sale service evaluation, and the customer evaluates the product maintenance service; after the customer evaluation is finished or the customer is not evaluated in the overdue period, the after-sales service of the product maintenance is closed.

If the after-sale service is product return, the merchant communicates with the customer to confirm that the condition of return is available, and the merchant puts forward a return order service order on the renting and selling platform. The renting and selling platform audits the returned order service list, if the returned order service list is not approved, the opinion is fed back to the merchant and the customer, and the returned order service list is closed; and if the goods returned is approved, the opinion is fed back to the merchant and the customer, and the customer returns the product to the goods receiving address specified by the merchant. After receiving the returned products, the merchant checks whether the returned products are qualified; checking and accepting to be qualified, and confirming the goods acceptance; and checking and accepting the unqualified returned products, performing offline communication between the merchant and the customer, determining the specific refund amount, and then confirming the received goods. And the renting and selling platform refunds to the customer, and then closes the returned order service list.

If the after-sale service is product exchange, the merchant communicates with the customer and confirms that the product exchange is possible, and the merchant puts forward an exchange order service list on the renting and selling platform. The renting and selling platform audits the order form service sheet for changing goods, if the order form service sheet does not approve the changing goods, the opinion is fed back to the merchant and the customer, and the order form service sheet for changing goods is closed; and if the goods change is approved, the opinion is fed back to the merchant and the customer, and the customer returns the product to the receiving address specified by the merchant. After receiving the returned products, the merchant checks whether the returned products are qualified; checking and accepting to be qualified, and confirming the goods acceptance; and checking and accepting the unqualified returned products, and performing offline communication between the merchant and the customer and then receiving confirmation. The trade company will change the goods product express delivery to the customer through the commodity circulation. After the customer confirms that the product is received, the merchant determines and processes according to the original product order form of the customer: if the original product order form is a retail order, applying to a renting and selling platform to close a replacement order service order; and if the original product order form is a lease order, adjusting the lease period and the bill according to the off-line communication result of the client, sending the adjusted lease period and the bill to the lease and sale platform, modifying the lease period and the bill of the original order by the lease and sale platform according to the adjusted lease period and the bill, and closing the replacement order service list.

In the embodiment, after-sale services including product maintenance, product return, product exchange and the like are provided, so that the customer experience can be improved, and the reputation and the user experience of the renting and selling platform and the online shopping mall of the merchant can be improved.

In one embodiment, in step S32, the renting and selling the product according to the product order form of the customer further includes: if the product order form belongs to a lease order, the method also comprises a processing flow of product lease and sale expiration. The method specifically comprises the following steps:

and (3) the customer negotiates the processing mode of product lease and sale expiration with the merchant in an off-line manner in advance, wherein the processing mode comprises continuous lease and return of the lease products.

If the negotiation result is to continue the lease, the merchant negotiates a new lease period and a new lease expense with the customer, and gives a lease order payment mode; after the customer successfully pays the new lease order online, the merchant puts forward a service order of the new lease order on the lease and sale platform; and the renting and selling platform modifies and adjusts the renting period and the bill of the original renting product according to the new renting order and then closes the service list of the new renting order.

And if the negotiation result is that the rental product is returned and the rental is not continued, the customer returns the rental product to the receiving address appointed by the merchant through logistics according to the negotiation result, and initiates a returned rental product application service list on the rental platform. After receiving the returned rental product, the merchant performs quality inspection on the returned rental product to determine whether the returned rental product is qualified; if the quality is qualified, the goods receiving confirmation is carried out; and if the product is artificially damaged by the client, the client needs to pay the expense, negotiate the damage expense, deduct the damage expense from the deposit, and then confirm the delivery after negotiation and communication. The renting and selling platform refunds the deposit to the client, or refunds the rest deposit to the client after deducting the damage cost from the deposit, and then closes the returned rented product application service list.

In this embodiment, the product renting and selling mode of the renting order is set by the merchant in the online shopping mall, so that the customer can select and use the product according to the demand of the customer, the product selling form of the merchant is various, the multi-aspect demand of the customer can be met, the customer experience is improved, and the reputation and the user experience of the renting and selling platform and the online shopping mall of the merchant are improved.

In one embodiment, as shown in fig. 6, in the step S4, the renting and selling platform provides a product renting and selling settlement process, and settles the renting and selling with the merchant; the method comprises the following steps:

s41, establishing a product renting, selling and settlement application form by a merchant;

s42, the renting and selling platform audits the settlement application form and feeds back the audited settlement result to the merchant; the method comprises the following steps:

judging whether the product order form is a retail order or a lease order, automatically calculating commission according to the order form and the corresponding commission proportion, and generating commission details;

carrying out product rent-sale settlement with the merchant according to the commission details, and feeding back the settlement amount result to the merchant; wherein the settlement amount is the amount obtained by deducting the commission.

In one embodiment, the method further comprises: and (5) customer complaint processing flow. The method comprises the following steps:

In one embodiment, as shown in fig. 6, the present invention provides a product renting and selling system of a renting and selling platform, the system comprising: the system comprises a registration module 10, a maintenance module 20, a lease and sale module 30 and a settlement module 40; wherein:

the registration module 10 is used for the renting and selling platform to provide a registration process for the merchant and the customer to register on the renting and selling platform;

the maintenance module 20 is configured to determine a product maintenance principle for the renting and selling platform, so that a merchant maintains product information when establishing an online shopping mall on the renting and selling platform according to the product maintenance principle;

the renting and selling module 30 is used for establishing an online shopping mall for renting and selling products by a merchant on the renting and selling platform;

the settlement module 40 is used for the renting and selling platform to provide the renting and selling settlement process of the product and settle the renting and selling with the merchant.

In an embodiment, the registration module 10 is specifically configured to:

Further, the step of receiving the registration application of the merchant by the renting and selling platform comprises:

Further, the step of receiving the registration application of the client by the renting and selling platform comprises the following steps:

Preferably, the registration module 10 further includes: after the registration of the merchant and the customer is checked, the merchant and the customer are allowed to modify the registration data.

In an embodiment, the maintenance module 20 is specifically configured to:

determining a product maintenance principle by a renting and selling platform; the product maintenance principle comprises: product compliance principles, product information definitions, and product information maintenance standards.

And the renting and selling platform verifies the product information maintained by the merchant on the renting and selling platform according to the product maintenance principle, and informs the merchant of the verification result.

In one embodiment, the product maintenance principles include product compliance principles, product information definitions, and product information maintenance principles.

In one embodiment, the renting and selling platform checks the product information maintained by the merchant on the renting and selling platform according to the product maintenance principle, and informs the merchant of the checking result. The method comprises the following steps:

In an embodiment, the renting and selling module 30 is specifically configured to:

Further, the retail order includes a form of purchase of the product from the merchant for a set fee by the customer. The leasing order comprises a mode that a client pays a set rent and a deposit to lease a product to a merchant for a leasing period, and the product is returned to the merchant or the product is continuously leased after the leasing period is over.

Further, the merchant determines a product order form for the customer, including:

In one embodiment, the merchant rents products according to the product order form of the customer, comprising:

Further, the giving out a corresponding order payment method according to the product order form of the customer includes:

Further, the merchant rents and sells the products according to the product orders, and the method comprises the following steps:

In one embodiment, the renting and selling the product according to the product order form of the customer further comprises: and installing and debugging service for the product. If the product purchased or rented by the customer provides the installation and debugging service, the customer initiates the product installation and debugging service in an online mode. The method specifically comprises the following steps:

In one embodiment, the renting and selling the product according to the product order form of the customer further comprises: the product is served after sale. The customer initiates a product after-sales service in an online manner, the after-sales service comprising one of: product maintenance, product return and product change. The method specifically comprises the following steps:

In one embodiment, the renting and selling the product according to the product order form of the customer further comprises: if the product order form belongs to a lease order, the method also comprises a processing flow of product lease and sale expiration.

The method specifically comprises the following steps:

In an embodiment, the settlement module 40 is specifically configured to:

a merchant creates a product renting, selling and settlement application form;

the renting and selling platform audits the settlement application form and feeds back the audited settlement result to the merchant; the method comprises the following steps:

In one embodiment, the system further comprises: and the complaint processing module is used for processing the customer complaint flow. The method comprises the following steps:

It should be noted that the system embodiment and the method embodiment belong to the same concept, and specific implementation processes thereof are described in detail in the method embodiment, and technical features in the method embodiment are correspondingly applicable in the system embodiment, which is not described herein again.

In addition, an embodiment of the present invention further provides a computer device, as shown in fig. 7, where the computer device 900 includes: a memory 902, a processor 901 and one or more computer programs stored in the memory 902 and operable on the processor 901, wherein the memory 902 and the processor 901 are coupled together by a bus system 903, and the one or more computer programs when executed by the processor 901 implement the following steps of a method for renting and selling products of a renting and selling platform provided by an embodiment of the present invention:

The method disclosed in the above embodiments of the present invention may be applied to the processor 901, or implemented by the processor 901. The processor 901 may be an integrated circuit chip having signal processing capabilities. In implementation, the steps of the above method may be implemented by an integrated logic circuit of hardware or an instruction in the form of software in the processor 901. The processor 901 may be a general purpose processor, a DSP, or other programmable logic device, discrete gate or transistor logic device, discrete hardware components, or the like. The processor 901 may implement or perform the methods, steps and logic blocks disclosed in the embodiments of the present invention. A general purpose processor may be a microprocessor or any conventional processor or the like. The steps of the method disclosed by the embodiment of the invention can be directly implemented by a hardware decoding processor, or can be implemented by combining hardware and software modules in the decoding processor. The software modules may be located in a storage medium located in the memory 902, and the processor 901 reads the information in the memory 902 and performs the steps of the foregoing method in combination with the hardware thereof.

It is to be understood that the memory 902 of embodiments of the present invention may be either volatile memory or nonvolatile memory, and may include both volatile and nonvolatile memory. Among them, the nonvolatile Memory may be a Read-Only Memory (ROM), a Programmable Read-Only Memory (PROM), an Erasable Programmable Read-Only Memory (EPROM), an Electrically Erasable Programmable Read-Only Memory (EEPROM), a magnetic Random Access Memory (FRAM), a magnetic Random Access Memory (Flash Memory) or other Memory technologies, a Compact disc Read-Only Memory (CD-ROM), a Digital Versatile Disc (DVD), or other optical disc storage, magnetic cartridge, magnetic tape, magnetic Disk storage, or other magnetic storage devices; volatile Memory can be Random Access Memory (RAM), and by way of exemplary and not limitation, many forms of RAM are available, such as Static Random Access Memory (SRAM), Static Random Access Memory (SSRAM), Dynamic Random Access Memory (DRAM), Synchronous Dynamic Random Access Memory (SDRAM), Double Data Rate Synchronous Dynamic Random Access Memory (DDRSDRAM), Double Data Rate Synchronous Random Access Memory (ESDRAM), Synchronous Link Dynamic Random Access Memory (SLDRAM), Direct Memory bus Random Access Memory (DRRAM). The described memory for embodiments of the present invention is intended to comprise, without being limited to, these and any other suitable types of memory.

It should be noted that the embodiments of the computer device and the embodiments of the method belong to the same concept, and specific implementation processes thereof are described in the embodiments of the method, and technical features in the embodiments of the method are correspondingly applicable in the embodiments of the computer device, which is not described herein again.

In addition, in an exemplary embodiment, an embodiment of the present invention further provides a computer storage medium, specifically a computer-readable storage medium, for example, the computer storage medium includes a memory 902 storing a computer program, the computer storage medium stores one or more programs of a quick display method based on two-screen two-dimensional code payment, and when executed by a processor 901, the one or more programs of the quick display method based on two-screen two-dimensional code payment implement the following steps of the product renting and selling method of a renting and selling platform provided by the embodiment of the present invention:

It should be noted that, the embodiment of the product renting and selling method program of the renting and selling platform on the computer-readable storage medium and the embodiment of the method belong to the same concept, the specific implementation process is described in detail in the embodiment of the method, and the technical features in the embodiment of the method are correspondingly applicable to the embodiment of the computer-readable storage medium, and are not described again here.

It should be noted that, in this document, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising an … …" does not exclude the presence of other like elements in a process, method, article, or apparatus that comprises the element.

The above-mentioned serial numbers of the embodiments of the present invention are merely for description and do not represent the merits of the embodiments.

Through the above description of the embodiments, those skilled in the art will clearly understand that the method of the above embodiments can be implemented by software plus a necessary general hardware platform, and certainly can also be implemented by hardware, but in many cases, the former is a better implementation manner. Based on such understanding, the technical solutions of the present invention may be embodied in the form of a software product, which is stored in a storage medium (such as ROM/RAM, magnetic disk, optical disk) and includes instructions for enabling a terminal (such as a mobile phone, a computer, a server, an air conditioner, or a network device) to execute the method according to the embodiments of the present invention.

While the present invention has been described with reference to the embodiments shown in the drawings, the present invention is not limited to the embodiments, which are illustrative and not restrictive, and it will be apparent to those skilled in the art that various changes and modifications can be made therein without departing from the spirit and scope of the invention as defined in the appended claims.

Claims

1. A method for renting and selling a product on a renting and selling platform, the method comprising:

2. The method according to claim 1, wherein the renting and selling platform provides a registration process for merchants and customers to register on the renting and selling platform; the method comprises the following steps:

3. The method according to claim 1, wherein the renting and selling platform determines a product maintenance principle for a merchant to maintain product information when establishing an online shopping mall on the renting and selling platform according to the product maintenance principle; the method comprises the following steps:

determining a product maintenance principle by a renting and selling platform;

4. The method of claim 3, wherein the product maintenance principles comprise product compliance principles, product information definitions, and product information maintenance principles.

5. The method according to claim 3 or 4, characterized in that the renting and selling platform checks the product information maintained by the merchant on the renting and selling platform according to the product maintenance principle and informs the merchant of the checking result; the method comprises the following steps:

6. The method of claim 1, wherein the merchant establishes an online shopping mall on a rental platform for product rental, and the method comprises the following steps:

7. The method of claim 6, wherein the merchant rents products in the form of customer orders, comprising:

8. The method of claim 7, wherein the merchant rents products according to the product order, comprising: and determining the inventory condition of the ordered product, and carrying out product delivery according to the inventory condition and the product order.

9. The method of claim 7, wherein said renting a product in accordance with a customer's product order form further comprises: product installation and debugging service; the method specifically comprises the following steps:

10. The method of claim 7, wherein said renting a product in accordance with a customer's product order form further comprises: product after-sale service; the method specifically comprises the following steps:

11. The method of claim 7, wherein said renting a product in accordance with a customer's product order form further comprises: if the product order form belongs to a lease order, the method also comprises a processing flow of product lease and sale expiration, and the client negotiates a processing mode of product lease and sale expiration with the merchant in an off-line manner in advance, wherein the processing mode comprises continuous lease and return of lease products.

12. The method according to claim 1, wherein the renting and selling platform provides a product renting and selling settlement process for settling renting and selling with a merchant; the method comprises the following steps:

a merchant creates a product renting, selling and settlement application form;

13. The method of claim 1, further comprising: the customer complaint processing flow comprises the following steps:

14. A product renting and selling system of a renting and selling platform, which is applied to the product renting and selling method of the renting and selling platform of any one of claims 1 to 13, and is characterized in that the system comprises: the system comprises a registration module, a maintenance module, a renting and selling module and a settlement module; wherein:

15. A computer device, comprising: memory, processor and computer program stored on the memory and executable on the processor, the computer program when executed by the processor implementing the steps of a method of renting products from a rental platform as claimed in any of claims 1 to 13.

16. A computer-readable storage medium, on which a program of a method for renting and selling products of a rental and sale platform is stored, wherein the program of the method for renting and selling products of the rental and sale platform, when executed by a processor, implements the steps of the method for renting and selling products of the rental and sale platform according to any one of claims 1 to 13.