CN113781063A

CN113781063A - User resource processing method and device

Info

Publication number: CN113781063A
Application number: CN202011608266.6A
Authority: CN
Inventors: 杨凯
Original assignee: Beijing Jingdong Zhenshi Information Technology Co Ltd
Current assignee: Beijing Jingdong Zhenshi Information Technology Co Ltd
Priority date: 2020-12-30
Filing date: 2020-12-30
Publication date: 2021-12-10

Abstract

The invention discloses a user resource processing method and device, and relates to the field of computers. One specific implementation of the user resource processing method includes: receiving task information and determining user information corresponding to the task information; acquiring available resources and a pre-occupation result of the user according to the user information and the priority of at least one item of user resources; if the resources available for the pre-occupied user exist, after the task is completed, a task completion message is sent for using the resources available for the pre-occupied user; and if the available resources of the pre-occupied user do not exist, triggering a payment process according to the member information of the user. The implementation method solves the technical problems that the user cannot automatically use the high-priority user resource and the user resource cannot be released in time, further improves the use efficiency and flexibility of the user resource and improves the user experience.

Description

User resource processing method and device

Technical Field

The invention relates to the technical field of computers, in particular to a method and a device for processing user resources in the field of logistics.

Background

At present, after a user purchases commodities on an e-commerce platform, the user often has a demand for goods return, when goods return occurs, different users usually have various user resources on the platform for deduction and deduction of freight charges (such as freight insurance, consumption points, freight charge, member freight charge free and the like), but when the user generally needs to initiate a goods return application, the user selects which rights and interests to use.

The prior art has at least the following problems:

when a user initiates a task of returning goods or other users who can use user resources (such as freight insurance, consumption point freight charge and member freight free in the process of returning goods), the user needs to select which user resource to use through a client, and if the user forgets to select, the user resource cannot be automatically triggered to cancel the cost, so that the user loss is caused; meanwhile, the user cannot judge the priority of various user resources, so that the problem of wrong user resource selection usually occurs; in addition, after the user selects a certain user resource for use, if the task is not completed all the time, the user resource is occupied all the time, and when the user continues to perform other operations, the occupied user resource cannot be used.

Disclosure of Invention

In view of this, embodiments of the present invention provide a method and an apparatus for processing user resources, which can implement preemption and usage of user resources according to a priority order without depending on user operations; and the release or reservation of the available resources of the pre-occupied user can be realized according to different scenes, so that the use efficiency and flexibility of the user resources are improved, and the user experience is improved.

In order to achieve the above object, according to an aspect of the embodiments of the present invention, there is provided a user resource processing method at a terminal side, including:

receiving task information and determining user information corresponding to the task information;

acquiring available resources and a pre-occupation result of the user according to the user information and the priority of at least one item of user resources;

if the resources available for the pre-occupied user exist, after the task is completed, a task completion message is sent for using the resources available for the pre-occupied user;

and if the available resources of the pre-occupied user do not exist, starting a payment process according to the member information of the user.

Preferably, the acquiring the available resources and the preemption result of the user according to the user information and the priority of at least one item of user resources includes:

sorting at least one item of user resources according to priority;

sending a user resource query request, querying the at least one item of user resource according to the sequence of the priority from high to low, and receiving a query result;

determining available resources and a pre-occupation result of the user according to a target query result;

if the resources available for the user are determined to be pre-occupied according to the query result corresponding to the query request with the high priority, taking the query result as a target query result, and stopping sending the query request with the low priority; otherwise, continuing to send the query request until all the user resource queries are completed.

synchronously sending a user resource query request to the at least one item of user resource;

receiving a query result corresponding to the query request, and sequencing the query result according to the priority of the at least one item of user resource;

selecting a target query result to determine available resources and a pre-occupation result of the user;

if the resources available for the pre-occupied user are determined to exist according to the query result with the high priority, taking the query result as a target query result, and terminating the selection; otherwise, the query results of the next priority are continuously processed until all the query results are processed.

Preferably, the method further comprises:

if the resources available for the pre-occupied user exist, after the task fails, a task incomplete message is sent for reserving or releasing the resources available for the pre-occupied user.

Preferably, the task is a pull-in task, and the task incomplete message includes:

termination of blanket collection, cancellation of shipping orders, re-acquisition of blanket collection, and/or updating of shipping charge settlement body messages.

Preferably, the task completion message is a broadcast message; or

The task completion message is a unicast message corresponding to the resources which need to be used and are available to the pre-occupied user.

Preferably, the charging according to the member information of the user includes:

and determining whether the user is a member according to the member identification, if so, using the member preference, and if not, directly paying by the user.

Preferably, the method further comprises:

sending a secondary query request corresponding to the same task information, querying available resources of a user, and receiving a query result;

the available resources of the user and the pre-occupation result carried by the query result are generated in the following mode: if the previous query result corresponds to the pre-occupied user available resource, further judging whether the user available resource with higher priority exists, if so, pre-occupying the user available resource with higher priority and releasing the original pre-occupied user available resource; if not, the original resources which are reserved for the user are continuously used.

Another aspect of the present invention provides a method for processing user resources on a server side, including:

receiving an inquiry request sent by a terminal;

after inquiring the user resource according to the inquiry request, pre-occupying the available resource of the user, and sending an inquiry result, wherein the inquiry result comprises the available resource of the user and a pre-occupied result;

receiving a task completion message sent by a terminal, and using available resources of a pre-occupied user according to the task completion message; and/or receiving a task incomplete message sent by the terminal, and reserving or releasing the available resources of the pre-occupied user.

Preferably, the method further comprises:

and setting a time threshold, and if any one of a task completion message and a task incompletion message sent by the terminal is not received within the threshold, directly releasing or reserving the available resources of the pre-occupied user.

Preferably, the method further comprises:

receiving a secondary query request corresponding to the same task information sent by a terminal, if the prior query result corresponds to the available resources of the pre-occupied user, further judging whether the available resources of the user with higher priority exist, if so, pre-occupying the available resources of the user with higher priority, and releasing the available resources of the original pre-occupied user; if not, the original resources which are reserved for the user are continuously used.

Preferably, after receiving the task completion message, performing secondary confirmation on the task state, and using the resources available for the pre-occupied user according to the result of the secondary confirmation.

Another aspect of the present invention provides a user resource processing apparatus, including:

the receiving module is used for receiving the task information and determining user information corresponding to the task information;

the acquisition module is used for acquiring the available resources and the pre-occupation result of the user according to the user information and the priority of at least one item of user resources;

the system comprises a sending module, a task completion module and a task execution module, wherein the sending module is used for sending a task completion message after the resources available for the pre-occupied user exist and the task is completed, and the task completion message is used for using the resources available for the pre-occupied user;

and the charging module is used for starting a payment process according to the member information of the user when no available resource of the user is pre-occupied.

Another aspect of the present invention provides another user resource processing apparatus, including:

the first receiving module is used for receiving a query request sent by a terminal;

the pre-occupation module is used for inquiring user resources according to the inquiry request and pre-occupying available resources of the user; and/or according to the indication of the second receiving module, using, reserving or releasing the resources available for the pre-occupied user.

The sending module is used for sending a query result, and the query result comprises available resources of a user and a pre-occupation result;

the second receiving module is used for receiving the task completion message sent by the terminal and indicating the pre-occupation module to use the available resources of the pre-occupation user according to the task completion message; and/or, the system is used for receiving a task incomplete message sent by the terminal, and indicating the pre-occupation module to reserve or release the available resources of the pre-occupation user according to the task incomplete message.

Another aspect of the present invention provides an electronic device for processing user resources, comprising:

one or more processors;

a storage device for storing one or more programs,

when executed by the one or more processors, cause the one or more processors to implement the aforementioned methods.

Another aspect of the invention provides a computer-readable medium having stored thereon a computer program for execution by a processor of the aforementioned method.

The invention has the following advantages or beneficial effects: because the received task information is adopted, the user information corresponding to the task information is determined; acquiring available resources and a pre-occupation result of the user according to the user information and the priority of at least one item of user resources; if the resources available for the pre-occupied user exist, after the task is completed, a task completion message is sent for using the resources available for the pre-occupied user; if the available resources of the user do not exist, the technical means of triggering the payment process according to the member information of the user overcomes the technical problems that the user cannot automatically use the high-priority user resources and the user resources cannot be released in time, so that the use efficiency and flexibility of the user resources are improved, and the user experience is improved.

Further effects of the above-mentioned non-conventional alternatives will be described below in connection with the embodiments.

Drawings

The drawings are included to provide a better understanding of the invention and are not to be construed as unduly limiting the invention. Wherein:

FIG. 1 is a schematic diagram of a main flow of a user resource processing method according to an embodiment of the present invention;

fig. 2 is a schematic diagram of a main flow of a terminal receiving task information according to an embodiment of the present invention;

fig. 3 is a schematic diagram of a main flow of a terminal querying a user resource according to an embodiment of the present invention;

fig. 4 is a schematic diagram of a main flow of another method for a terminal to query a user resource according to an embodiment of the present invention.

FIG. 5 is a schematic diagram of a main flow of pre-empting user resource usage, release or reservation according to an embodiment of the invention;

FIG. 6 is a schematic diagram of a main flow of another processing method for user resources according to an embodiment of the present invention;

fig. 7 is a schematic diagram of main blocks of a terminal apparatus performing user resource processing according to an embodiment of the present invention;

fig. 8 is a schematic diagram of main blocks of a server apparatus that performs user resource processing according to an embodiment of the present invention;

FIG. 9 is an exemplary system architecture diagram in which embodiments of the present invention may be employed;

fig. 10 is a schematic block diagram of a computer system suitable for use in implementing a terminal device or server according to an embodiment of the present invention.

Detailed Description

Exemplary embodiments of the present invention are described below with reference to the accompanying drawings, in which various details of embodiments of the invention are included to assist understanding, and which are to be considered as merely exemplary. Accordingly, those of ordinary skill in the art will recognize that various changes and modifications of the embodiments described herein can be made without departing from the scope and spirit of the invention. Also, descriptions of well-known functions and constructions are omitted in the following description for clarity and conciseness.

At present, when a user pays on an e-commerce platform, various user resources are generally available for deducting or reducing partial payment fees of the user, such as points, coupons and the like. For example, when a user initiates a return of goods, the user usually has various rights and interests for free of transportation fees. Common are freight insurance, credit payment, and VIP member free freight.

Freight insurance: when the order is placed on the E-commerce platform, the returned freight insurance purchased by a consumer or given by a merchant is used according to the dimension of the order, and generally, only one freight insurance is contained in one order within the validity period.

And (3) integrating the freight payment: when the consumption of the user reaches a certain integral in each period (such as monthly) on the e-commerce platform, the user gives a certain number of times (such as 3 times) of transport-free interest and issues the interest according to the account number.

VIP member: when the user is a VIP member of the E-commerce platform, goods return occurs, freight is not required to be carried out completely, the number of times is not limited, but the VIP member usually has an effective period.

Aiming at the user resources, the VIP member is not limited by times, so that the use of the prior waybill for the member rights does not influence the ordering of the subsequent waybill, and generally has no use conflict; for freight insurance and integral freight, because of the limitation of times, the problem of use conflict exists, a pre-occupation mechanism can be introduced, and the requirements of returning goods and placing orders of users under different scenes can be flexibly met through the use or release of pre-occupation. In the implementation process of the invention, the user resources supporting pre-occupation are preferentially inquired according to the priority, and under the condition of determining that no available resources exist, the member information is further selected to trigger the payment process.

It should be noted that the freight risk and the credit offset freight of the present invention are only exemplary user resources that can be reserved, and the VIP member is also exemplary user resources that do not need to be reserved.

Fig. 1 is a schematic diagram of a main flow of a user resource processing method according to an embodiment of the present invention, as shown in fig. 1.

Step S101, receiving task information and determining user information corresponding to the task information;

taking the user return as an example, when the user returns, the collection terminal receives a collection task, the collection task usually refers to a pick-up task at the door corresponding to one waybill, usually one order corresponds to one or more waybills, and one waybill corresponds to one or more service waybills.

Taking the example that the single order of the user contains the goods A, B, C and D, when the user applies for the returned goods A for the first time, a service order is generated; if no other goods returning operation is carried out, the service order corresponds to an invoice and the collection is carried out. If the user initiates the goods return of the commodity B after the commodity A returns the goods, and the waybill of the commodity A is not generated or the waybill is not completely received at the moment, the two service tickets of the user goods return A and B can be completed by using one waybill (as long as the waybill is not completed, the information of the waybill can be modified, and the service tickets before the waybill is not completed can be combined into one waybill). If the user initiates the return of the goods B, the waybill of the returned goods a has already been collected (i.e. the transfer of the goods from the user to the logistics company is completed, and the service order information and the like contained in the waybill are not allowed to be modified), then it is necessary to generate a waybill of the returned goods B alone to collect the waybill, that is: one order may correspond to two orders.

After receiving the collection task, the terminal needs to determine user information first in order to subsequently query user resources with different priorities. Preferably, the user information may be a user identifier for distinguishing different users, such as a user identification code or a user account.

Step S102, according to the user information and the priority of at least one item of user resource, obtaining the available resource and the pre-occupation result of the user;

in this step, the terminal may obtain the available resource of the user and the preemption result of the available resource by the server by sending an inquiry request to the server according to the user information. For example: the server can determine whether the freight insurance and freight free requirements are met according to the detailed information (such as receiving and sending cities, commodity details and the like) of all service orders under the freight order. In general, if one order can only avoid one freight rate, it is necessary to determine whether all service orders belong to the same order, and determine whether the freight rate is met or not according to the existing freight rate service condition of the order, and if yes, pre-occupation is performed.

The implementation of step 102 includes, but is not limited to, the following two ways:

the first method is as follows: and sending the query requests in sequence according to the priority of the user resources.

Specifically, the method comprises the following steps:

sorting at least one item of user resources according to priority;

The second method comprises the following steps: and sending a query request in parallel, and selecting a query result according to the priority of the user resource.

Specifically, the method comprises the following steps:

The implementation of the above two modes will be further described in detail in the following embodiments of the specification.

Step S103, judging whether the resources available for the pre-occupied user exist, if so, executing step 104, and if not, executing step 105.

Specifically, it may be determined whether there are resources available to camp on the user based on the query results returned in step 102.

And 104, after the task is completed, sending a task completion message for using the resources available for the pre-occupied user.

Taking the pull-in task as an example, the pull-in completion message is a consumption message sent after the pull-in is completed by the terminal, and may be a broadcast message or a unicast message corresponding to a resource which is required to be used and is available to the pre-occupied user.

Further, the step may further include sending a blanket uncompleted message for reserving or releasing the resources available for the pre-occupied user if the blanket is uncompleted. The specific reservation or release rules are not specifically required and may be determined according to the usage requirements of the available resources.

The package acquisition incomplete message includes: the termination of collecting, the cancellation of the shipping bill, the re-collection of collecting and the change message of the shipping charge settlement subject, etc. The method comprises the following specific steps:

and (4) ending the pull-in: after the user places an order, the courier cannot operate the waybill to complete the collection, and the task is terminated;

and (4) cancelling the waybill: after the user places the order, the user cancels the waybill;

collecting and fetching again: the courier can not finish picking according to the set time of going to the home, operates to pick again, and changes the time of getting to the home;

change of freight settlement subject: the freight rate payment party of the freight bill changes, for example, from freight rate insurance to point freight rate or from point freight rate to freight rate insurance.

And 105, triggering a payment process according to the member information of the user.

In this step, it may be determined whether the user is a VIP member according to the member identifier, and if yes, the member preference is used, and if no, the user directly pays a fee. Before the service list is issued, the after-sale system judges whether the user is a VIP member or not by the VIP member system, and stores the member identification on the service list.

In the embodiment, the available resources and the pre-occupation result of the user can be obtained according to the user information and the priority of at least one item of user resources, and the user resources can be flexibly used according to the completion condition of the task, so that the technical problems that the user cannot automatically use the high-priority user resources and cannot timely release the user resources in the prior art are solved, the use efficiency and the flexibility of the user resources are improved, and the user experience is improved.

In the event of collecting, in order to further explain the user resource processing method at the collecting terminal side of the present invention, the following explanation of the terminal side of the present invention takes the example that the user resources include freight insurance, point freight, and VIP member free freight (wherein, the freight insurance priority is higher than the point freight), in the specific implementation process, the main involved bodies include: the system comprises a terminal, an after-sales system, an order system, an invoice system, a freight insurance system, a scoring system and a member system. Those skilled in the art will appreciate that the above system may be distributed, deployed separately, partially or fully on a physical server or a virtual server, and used for querying and transmitting data through an interface or a network, etc.

Fig. 2 is a schematic diagram of a main flow of receiving task information by a terminal according to an embodiment of the present invention.

As shown in fig. 2, the terminal will query the user resource only after receiving the acquisition task, so that the data interaction of the after-sale system, the order system and the waybill system is mainly involved before receiving the acquisition task; meanwhile, since the VIP member identifier needs to be carried in the acquisition task, the VIP member identifier also needs to be acquired from the member system before the acquisition task is issued.

Specifically, the method comprises the following steps:

after the user initiates return operation, the after-sale system calls the VIP member system when generating the service list, inquires whether the user is a VIP member, and identifies whether the user is the VIP member on the service list according to the returned inquiry result. Whether the user is a VIP member can be indicated by setting a VIP member identifier in the service list, and accordingly, whether the user is the VIP member can be judged according to the identifier in subsequent processing of the terminal, and the VIP member of the user is used for free freight rights.

Ordering by a service order: and after the after-sale system generates the service order, the service order is issued to the order system. The service order information comprises a user identifier, a user VIP member identifier, returned commodity information, a receiving and dispatching city and the like;

generation and issuing of freight note: according to the received one or more service orders, the order system can judge which service orders belong to one waybill, waybill information is further generated, then the waybill information is sent to the waybill system, the waybill detail is stored and processed by the waybill system, and the follow-up terminal can conveniently inquire the waybill information and the service order detail corresponding to the waybill information.

And (3) receiving and issuing a task: after the order system generates the waybill, the related information such as the waybill number and the like is sent to the corresponding collecting terminal according to the collecting address corresponding to the waybill, and the collecting terminal can inquire the waybill information and the corresponding service order detail through the related information such as the waybill number and the like; optionally, the waybill information and the service order corresponding to the waybill information may be further specified and sent to the collecting terminal, and the collecting terminal directly uses the information in the subsequent user resource query process.

It should be noted that, after the order system generates the waybill, the step of issuing the waybill to the waybill system and the step of receiving task issuing may be executed in parallel, or may be executed sequentially, and the execution sequence is not limited.

Fig. 3 is a schematic diagram of a main flow of a terminal querying a user resource according to an embodiment of the present invention.

As shown in fig. 3, in this embodiment, user resources are prioritized first, and then are sequentially queried according to the priority order.

Specifically, the method comprises the following steps:

and after receiving the collecting task, the terminal acquires the details of the service order according to the waybill information in the collecting task, and then performs available query of the freight risk free freight and the integral payment. Preferably, the service order details can be inquired in the waybill system through waybill in the acquisition task; or the detailed information of the waybill issued based on the acquisition task is directly analyzed and obtained, and corresponding to the analysis obtaining condition, the waybill information and the corresponding service order are required to be detailed and sent to the acquisition terminal when the acquisition task is issued.

After the terminal obtains the service list details, the terminal can initiate the query of the available resources of the user. In this embodiment, the freight insurance freight-free freight and the integral freight payment available resources of the two users are preferably prioritized, for example: the freight insurance exempt freight has higher priority than the integral freight.

After the priority of the user resource is determined, firstly, an inquiry request is sent to a high-priority freight insurance system, and whether the user can use the freight insurance free freight is inquired. The inquiry information can carry one or more of the freight note number, the order number and the service note number, and the invention does not limit the inquiry information, and only needs to inquire whether the user can use the freight risk and free the freight according to the related information carried in the sent inquiry information. For example, in the case that a single order has only one freight risk free freight, after the freight risk of the order is judged to be used by the user according to the order information, the freight risk free freight can not be enjoyed by the freight order. When the freight insurance system judges that the user can use freight insurance free from freight, the user resource is pre-occupied, so that the user resource is prevented from being used by other freight notes before the freight note is collected.

And returning a query result by the freight insurance system, wherein the query result carries a result of whether the user can use the freight insurance without freight and the pre-occupation condition of user resources. And if the terminal determines that the freight insurance can be used and the freight is free according to the query result and pre-occupies the freight insurance, the terminal terminates the query and confirms that the user pays the freight by using the freight insurance. Otherwise, continuously sending a query request to the low-priority scoring system and receiving a query result. The query process is similar to that of freight insurance.

And after the integral system returns the query result, if the terminal determines that the integral freight can be used according to the query result and preempts the integral freight, the terminal terminates the query and confirms that the user pays the freight by using the integral. Otherwise, if the user resource with lower priority exists, the query process can be continued. In this embodiment, the accumulated freight transfer fee is already the lowest priority user resource, and after determining that the accumulated freight transfer fee is unavailable, the terminal determines that the user uses the member free freight transfer fee or the user directly pays the freight transfer fee according to the VIP member identifier of the user.

In addition, it should be noted that the timing when the terminal initiates the query is not limited in the present invention, as long as the timing can be executed before the completion of the collection. Preferably, the query process can be executed within a period of time after the terminal receives the cable collecting task or within a period of time after the terminal receives the cable collecting task, so that the pre-occupation of the available resources of the user is completed.

As shown in fig. 4, in this embodiment, different from the embodiment of fig. 3, a user resource is queried in a parallel query manner, and then a query result is selected according to a priority of the user resource.

Specifically, the method comprises the following steps:

the step of confirming the service order details after the terminal receives the cable receiving task is the same as that of the embodiment of fig. 3, and is not described again.

And after the terminal acquires the details of the service list, the terminal synchronously initiates query to the freight insurance system and the score system and receives a returned query result. The plurality of parallel query requests may be a plurality of or one. When a query request is used, the query may be initiated in the form of a broadcast.

And the terminal receives the query result 1 and the query result 2 returned by the freight insurance system and the integral system, and determines the selection sequence of the query result 1 and the query result 2 according to the priority of the freight insurance free freight and the integral transfer fee. As in the previous embodiment, the freight risk free freight is given a higher priority than the point-to-point freight. Correspondingly, whether the freight insurance can be used or not is firstly determined according to the query result 1, if so, a pre-occupation indication 1 is sent to the freight insurance system, and the freight insurance system finishes pre-occupation; if the fact that the freight insurance free freight is unavailable is determined in the query result 1, whether the member points are available or not is determined according to the query result 2; if the available member points are free of freight, the preemption indication 2 is sent to the member system, and the preemption is completed by the freight insurance system.

And if the user can not use the freight risk free freight rate nor the accumulated freight rate according to the query results 1 and 2, determining that the user uses the member free freight rate or directly pays the freight rate by the terminal according to the VIP member identification of the user.

Fig. 5 is a schematic diagram of a main flow of pre-empting user resource usage, release or reservation according to an embodiment of the invention.

After the available resources (freight insurance free freight, integral freight, etc.) of the user are pre-occupied, the available resources can be used, released or reserved according to the task completion condition of the terminal.

As shown in fig. 5, after the terminal blanket finishes, a blanket finished consumption message may be sent to the freight insurance system and the bonus system, and specifically, the message may be implemented as a message queue MQ. In implementation, the message may be a broadcast message or a unicast message corresponding to the message receiving end. For example: the terminal can simultaneously send the consumption information of completion of the collecting to the freight insurance system and the score system, and the freight insurance system and the score system pre-occupy the user resources; in another embodiment, when the terminal determines that only the freight insurance exempt freight or the integral freight is pre-occupied, the acquisition completion consumption information can be separately sent to the corresponding pre-occupied system, so that the system overhead is saved.

In this embodiment, after the freight insurance system receives the acquisition completion consumption message, in order to further confirm the accuracy of the acquisition state, the acquisition state of the freight note can be queried from the freight note system, and when the acquisition state is confirmed to be the acquisition completion, the preoccupation of the freight insurance freight charge is marked as the acquisition completion, so that the available resource is prevented from being released by other processes. In addition, since the freight risk is a freight reduction of the post-paid nature, the normal use is a payment by the merchant after the completion of the due payment. Therefore, as shown in the figure, after the waybill is confirmed, the terminal and the waybill system perform the synchronization of the dead-time state, the waybill system sends a dead-time message queue MQ to the freight insurance system, and the freight insurance system performs the settlement according to the dead-time MQ message.

Correspondingly, after the integral system receives the MQ, the secondary confirmation of the completion state of the acquisition can be carried out by adopting a processing mode similar to the freight insurance system. Preferably, in the present embodiment, the scoring system may directly use the pre-occupied user resource without performing the confirmation process. Similarly, the freight insurance system can also directly mark the pre-occupation right interest state as the completion of the acquisition after receiving the MQ without secondary confirmation.

Besides the completion of the blanket collection, the blanket collection is incomplete, and at the moment, the terminal sends the blanket collection incomplete MQ to the freight insurance system and the score system for releasing or reserving pre-occupied user resources.

As described in the foregoing embodiment, the collecting uncompleted message includes: the termination of collecting, the cancellation of the shipping bill, the re-collection of collecting and the change message of the shipping charge settlement subject, etc. In the invention, after receiving the message of incomplete acquisition, the available resources of the pre-occupied users are released or reserved without limitation, and can be formulated according to different business requirements.

Preferably, since the freight insurance has only one time per order and needs to be released in time, the release process can be performed after any one of the four acquisition unfinished messages is received.

For the point transfer charge, because the user is usually given a plurality of times of free freight according to the consumption points of the user in a predetermined period (for example, after the consumption reaches a certain amount every month, the free freight is given for 3 times), the reservation processing can be carried out under the condition of collecting and re-taking (namely, the user can be pre-occupied with available resources to be reused), and the release processing can be carried out when the message of collecting termination, waybill cancellation and change of the freight settlement main body is received.

In addition, in the actual implementation process, there is a case where resources available to the pre-occupied user are pre-occupied, but neither a task completion message nor a task incompletion message is received within a period of time, that is, there is no subsequent operation after pre-occupation, and in this case, the resources available to the pre-occupied user also need to be released or reserved. Specifically, a time threshold may be set, and when no subsequent operation is performed beyond the time threshold, the available resources of the preempted user are released or reserved, for example, in a quit-transportation scenario, the preempted transportation cost risk is released without transportation cost, and the preempted integral transportation cost is reserved. Further, due to the presence of the pre-empted release mechanism, it is possible that the available user resources obtained by querying at different times for the same task are different. For example: during initial query, the integral transfer charge is preempted; before the completion of the acquisition, the freight insurance with high priority level is possible to avoid the release of the freight, so that the secondary query can be carried out on available user resources when the acquisition is carried out at home or within the set time, the freight payment main body is judged again, if the prior query result corresponds to the pre-occupied user available resources, whether the user available resources with higher priority level exist is further judged, if so, the user available resources with higher priority level are pre-occupied, and the original pre-occupied user available resources are released; if not, the original resources which are reserved for the user are continuously used.

Fig. 6 is a schematic diagram of a main flow of another processing method of user resources according to an embodiment of the present invention. As shown in fig. 6.

Step S601, receiving an inquiry request sent by the terminal.

Step S602, inquiring user resources according to the inquiry request, pre-occupying user available resources, and sending inquiry results, wherein the inquiry results comprise the user available resources and pre-occupied results;

step S602, receiving a task completion message sent by a terminal, and using the available resources of the pre-occupied user according to the task completion message; and/or receiving a task incomplete message sent by the terminal, and reserving or releasing the available resources of the pre-occupied user.

A time threshold may be set in the server, and if any one of the task completion message and the task incompletion message sent by the terminal is not received within the threshold, the resources available to the pre-occupied user are directly released or reserved. Meanwhile, the server can also receive a secondary query request corresponding to the same task information and sent by the terminal, if the prior query result corresponds to the pre-occupied user available resource, whether the user available resource with higher priority exists is further judged, if so, the user available resource with higher priority is pre-occupied, and the original pre-occupied user available resource is released; if not, the original resources which are reserved for the user are continuously used.

Fig. 7 is a schematic diagram of main blocks of a terminal apparatus for user resource processing according to an embodiment of the present invention.

As shown in fig. 7, a terminal device 700 includes:

a receiving module 701, configured to receive task information and determine user information corresponding to the task information;

an obtaining module 702, configured to obtain available resources and a preemption result of the user according to the user information and the priority of at least one item of user resources;

a sending module 703, configured to send a task completion message to indicate that the resources available to the pre-occupied user are used after the pre-occupied user has the resources available and the task is completed;

and the charging module 704 is configured to trigger a payment process according to the member information of the user when no resource available to the user is pre-occupied.

FIG. 8 is a schematic diagram of the main modules of a server apparatus of user resource processing according to an embodiment of the present invention;

as shown in fig. 8, a terminal apparatus 800 includes:

a first receiving module 801, configured to receive an inquiry request sent by a terminal;

a pre-occupation module 802, configured to query user resources according to the query request, and pre-occupy available resources of the user; and according to the indication of the second receiving module, the user resources available for the pre-occupied user are used, reserved or released.

A sending module 803, configured to send a query result, where the query result includes available resources of a user and a preemption result;

a second receiving module 804, configured to receive a task completion message sent by the terminal, and instruct the preemption module to use resources available to the preempted user according to the task completion message; and/or, the system is used for receiving a task incomplete message sent by the terminal, and indicating the pre-occupation module to reserve or release the available resources of the pre-occupation user according to the task incomplete message.

Fig. 9 shows an exemplary system architecture 900 to which a user resource processing method or a user resource processing apparatus of an embodiment of the present invention may be applied.

As shown in FIG. 9, the system architecture 900 may include end devices 901-903, a network 904, and servers 905-910. Network 904 is the medium used to provide communication links between

terminal devices

901, 902, 903 and server 905. Network 904 may include various connection types, such as wired, wireless communication links, or fiber optic cables, to name a few.

Terminal devices

901, 902, 903 can be used to interact with servers 905-910 over network 904 to receive or send messages, etc. The

terminal devices

901, 902, 903 may be installed with various applications, for example, when the terminal is a collecting terminal, a collecting task processing related application program of a logistics company may be installed for collecting and distributing the shipping bills (for example only).

The

terminal devices

901, 902, 903 may be various electronic devices having a display screen and supporting information interaction, including but not limited to smart phones, tablet computers, laptop portable computers, desktop computers, and the like.

The servers 905-910 may be servers providing various services, such as an after-sales system, an order system, an invoice system, a freight insurance system, a bonus system, and a member system server in the embodiment of the present invention. Optionally, the system servers may be individually distributed in the servers 905 to 910, or may be centrally distributed on one or more of the servers 905 to 910. The server may be a background management server (for example only) that processes the query request sent by the user using the

terminal devices

901, 902, 903 and provides a function of camping, releasing, or reserving user resources.

It should be noted that the user resource processing method provided in the embodiment of the present invention is generally executed by the

terminal devices

901, 902, 903 or the servers 905 to 910, and accordingly, the user resource processing apparatus is generally disposed in the

terminal devices

901, 902, 903 or the servers 905 to 910.

It should be understood that the number of terminal devices, networks, and servers in fig. 9 is merely illustrative. There may be any number of terminal devices, networks, and servers, as desired for implementation.

Referring now to FIG. 10, a block diagram of a computer system 1000 suitable for use with a terminal device or server implementing an embodiment of the present invention is shown. The apparatus shown in fig. 10 is only an example and should not bring any limitation to the function and scope of use of the embodiments of the present invention.

As shown in fig. 10, the computer system 1000 includes a Central Processing Unit (CPU)1001 that can perform various appropriate actions and processes according to a program stored in a Read Only Memory (ROM)1002 or a program loaded from a storage section 1008 into a Random Access Memory (RAM) 1003. In the RAM 1003, various programs and data necessary for the operation of the system 1000 are also stored. The CPU 1001, ROM 1002, and RAM 1003 are connected to each other via a bus 1004. An input/output (I/O) interface 1005 is also connected to bus 1004.

The following components are connected to the I/O interface 1005: an input section 1006 including a keyboard, a mouse, and the like; an output section 1007 including a display such as a Cathode Ray Tube (CRT), a Liquid Crystal Display (LCD), and the like, and a speaker; a storage portion 1008 including a hard disk and the like; and a communication section 1009 including a network interface card such as a LAN card, a modem, or the like. The communication section 1009 performs communication processing via a network such as the internet. The driver 1010 is also connected to the I/O interface 1005 as necessary. A removable medium 1011 such as a magnetic disk, an optical disk, a magneto-optical disk, a semiconductor memory, or the like is mounted on the drive 1010 as necessary, so that a computer program read out therefrom is mounted into the storage section 1008 as necessary.

In particular, according to the embodiments of the present disclosure, the processes described above with reference to the flowcharts may be implemented as computer software programs. For example, embodiments of the present disclosure include a computer program product comprising a computer program embodied on a computer readable medium, the computer program comprising program code for performing the method illustrated in the flow chart. In such an embodiment, the computer program may be downloaded and installed from a network through the communication part 1009 and/or installed from the removable medium 1011. The computer program executes the above-described functions defined in the system of the present invention when executed by the Central Processing Unit (CPU) 1001.

It should be noted that the computer readable medium shown in the present invention can be a computer readable signal medium or a computer readable storage medium or any combination of the two. A computer readable storage medium may be, for example, but not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or any combination of the foregoing. More specific examples of the computer readable storage medium may include, but are not limited to: an electrical connection having one or more wires, a portable computer diskette, a hard disk, a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disc read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing. In the present invention, a computer readable storage medium may be any tangible medium that can contain, or store a program for use by or in connection with an instruction execution system, apparatus, or device. In the present invention, however, a computer readable signal medium may include a propagated data signal with computer readable program code embodied therein, for example, in baseband or as part of a carrier wave. Such a propagated data signal may take many forms, including, but not limited to, electro-magnetic, optical, or any suitable combination thereof. A computer readable signal medium may also be any computer readable medium that is not a computer readable storage medium and that can communicate, propagate, or transport a program for use by or in connection with an instruction execution system, apparatus, or device. Program code embodied on a computer readable medium may be transmitted using any appropriate medium, including but not limited to: wireless, wire, fiber optic cable, RF, etc., or any suitable combination of the foregoing.

The flowchart and block diagrams in the figures illustrate the architecture, functionality, and operation of possible implementations of systems, methods and computer program products according to various embodiments of the present invention. In this regard, each block in the flowchart or block diagrams may represent a module, segment, or portion of code, which comprises one or more executable instructions for implementing the specified logical function(s). It should also be noted that, in some alternative implementations, the functions noted in the block may occur out of the order noted in the figures. For example, two blocks shown in succession may, in fact, be executed substantially concurrently, or the blocks may sometimes be executed in the reverse order, depending upon the functionality involved. It will also be noted that each block of the block diagrams or flowchart illustration, and combinations of blocks in the block diagrams or flowchart illustration, can be implemented by special purpose hardware-based systems which perform the specified functions or acts, or combinations of special purpose hardware and computer instructions.

The modules described in the embodiments of the present invention may be implemented by software or hardware. The described modules may also be provided in a processor, which may be described as: a processor comprises a receiving module, an obtaining module, a sending module and a charging module. The names of these modules do not in some cases constitute a limitation on the module itself, and for example, a "receiving module" may also be described as a "module that receives task information".

As another aspect, the present invention also provides a computer-readable medium that may be contained in the apparatus described in the above embodiments; or may be separate and not incorporated into the device. The computer readable medium carries one or more programs which, when executed by a device, cause the device to:

and if the available resources of the pre-occupied user do not exist, triggering a payment process according to the member information of the user.

According to the technical scheme of the embodiment of the invention, the terminal can automatically realize the pre-occupation and the use of the user resources according to the priority order without depending on the user operation; and the release or reservation of the available resources of the pre-occupied user can be realized according to different scenes, so that the use efficiency and flexibility of the user resources are improved, and the user experience is improved.

The above-described embodiments should not be construed as limiting the scope of the invention. Those skilled in the art will appreciate that various modifications, combinations, sub-combinations, and substitutions can occur, depending on design requirements and other factors. Any modification, equivalent replacement, and improvement made within the spirit and principle of the present invention should be included in the protection scope of the present invention.

Claims

1. A user resource processing method is characterized by comprising the following steps:

2. The method according to claim 1, wherein the obtaining the available resources and the preemption result of the user according to the user information and the priority of at least one item of user resources comprises:

sorting at least one item of user resources according to priority;

3. The method according to claim 1, wherein the obtaining the available resources and the preemption result of the user according to the user information and the priority of at least one item of user resources comprises:

4. The method according to any one of claims 1 to 3, further comprising:

5. The method of claim 4, wherein the task is a pull task, and wherein the task incomplete message comprises:

6. The method according to any one of claims 1 to 3, wherein the task completion message is a broadcast message; or

7. The method according to any one of claims 1 to 3, wherein the triggering of the payment process according to the member information of the user comprises:

8. The method of claim 2 or 3, further comprising:

9. A method for processing user resources is characterized by comprising the following steps:

receiving an inquiry request sent by a terminal;

10. The method of claim 9, further comprising:

11. The method according to claim 9 or 10, characterized in that the method further comprises:

12. The method of claim 9, wherein: and after receiving the task completion message, performing secondary confirmation on the task state, and using the available resources of the pre-occupied user according to the result of the secondary confirmation.

13. A user resource processing apparatus, comprising:

and the charging module is used for triggering a payment process according to the member information of the user when no available resource of the user is pre-occupied.

14. A user resource processing apparatus, comprising:

15. An electronic device for processing user resources, comprising:

one or more processors;

a storage device for storing one or more programs,

when executed by the one or more processors, cause the one or more processors to implement the method of any one of claims 1-12.

16. A computer-readable medium, on which a computer program is stored, which, when being executed by a processor, carries out the method according to any one of claims 1-12.