CN112668924A - Logistics transport capacity allocation method, device and system - Google Patents
Logistics transport capacity allocation method, device and system Download PDFInfo
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- CN112668924A CN112668924A CN202110009778.9A CN202110009778A CN112668924A CN 112668924 A CN112668924 A CN 112668924A CN 202110009778 A CN202110009778 A CN 202110009778A CN 112668924 A CN112668924 A CN 112668924A
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Abstract
The application discloses a method, a device and a system for allocating logistics capacity, and relates to the technical field of logistics scheduling. The method comprises the following steps: the client outputs inquiry information whether to accept the delayed delivery of the order; receiving an instruction of a placing user for confirming to accept delayed delivery of an order; and sending confirmation information of the order-placing user for accepting order delayed delivery to a server, so that the server carries out scheduling update of the logistics transportation capacity according to the delayed delivery time period. The logistics transport capacity resource is more reasonably scheduled and utilized, the shortage of logistics transport capacity is relieved, the problems that delivery is not timely and cannot be carried out are reduced, and the logistics delivery efficiency can be improved.
Description
Technical Field
The present application relates to the field of logistics scheduling technologies, and in particular, to a method, an apparatus, and a system for allocating logistics capacity.
Background
With the rapid development of internet technology and the continuous improvement of living standard of people, more and more takeout applications are used by the majority of users, and the users can obtain needed food, such as instant food, through the takeout applications without going out of the home. For example, a user may order an instant food item through a takeaway application, and after a merchant accepts the user's order for the instant food item, the platform on which the takeaway application resides may schedule logistics capacity to be taken by the merchant for delivery to the user.
At present, along with the increase of a large number of users, the logistics transport capacity cannot keep up with the increase rate of the users, so that the problems of untimely distribution, incapability of distribution and the like frequently occur, the logistics distribution efficiency is low, the user experience is influenced, the meal loss of commercial tenants can be caused, and the waste of food resources is further caused.
Disclosure of Invention
In view of this, the present application provides a method, an apparatus and a system for allocating logistics transportation capacity, and mainly aims to solve the technical problem of low logistics distribution efficiency in the prior art.
According to an aspect of the present application, there is provided a method for allocating logistics capacity, which is applicable to a client side, the method including:
outputting inquiry information whether to accept the delayed delivery of the order;
receiving an instruction of a placing user for confirming to accept delayed delivery of an order;
and sending confirmation information of the order-placing user for accepting order delayed delivery to a server, so that the server carries out scheduling update of the logistics transportation capacity according to the delayed delivery time period.
Optionally, after sending the confirmation information that the order placing user receives the delayed delivery of the order to the server, the method further includes:
and outputting the predicted delivery time of the order updated according to the delayed delivery time period.
Optionally, the outputting inquiry information on whether to accept delayed delivery of the order specifically includes:
outputting the query information before or after outputting the order delivery information.
Optionally, the outputting inquiry information on whether to accept delayed delivery of the order specifically includes:
outputting option information whether to accept delayed delivery of the order in an order to-be-submitted page;
the receiving of the instruction for confirming the order delayed delivery by the order placing user specifically includes:
receiving target option information for confirming to accept delayed delivery of orders by an order placing user;
the sending, to the server, the confirmation information that the order placing user receives the delayed delivery of the order specifically includes:
and submitting the order carrying the target option information so that the server side obtains confirmation information of the order delayed delivery received by the order placing user according to the target option information.
Optionally, the query information includes at least one resource compensation information available when the delayed delivery of the order is received, and delay delivery time lengths corresponding to the at least one resource compensation information, respectively.
Optionally, the confirmation information includes a delayed delivery duration selected by the order placing user, so that the server determines the delayed delivery time period of the order according to the selected delayed delivery duration.
Optionally, after the sending, to the server, the confirmation information that the order placing user receives the delayed order delivery, the method further includes:
and acquiring resource compensation information corresponding to the selected delayed delivery duration, and receiving information of waiting logistics transportation capacity resource allocation.
Optionally, the receiving information of waiting for distribution of the logistics transportation capacity resource specifically includes:
receiving information that order delivery is scheduled after a target length of time, the target length of time being determined based on an order delivery time period and the selected delayed delivery length of time.
According to another aspect of the present application, there is provided a method for allocating logistics capacity, which is applicable to a service side, the method including:
sending inquiry information whether to accept order delayed delivery to a client of an order placing user according to order information of the order placing user;
and if the confirmation information that the order placing user receives the order delayed delivery is received, scheduling and updating the logistics transportation capacity according to the delayed delivery time period.
Optionally, the sending, to the client of the order placing user, inquiry information on whether to accept order delayed delivery according to the order information of the order placing user specifically includes:
judging whether the logistics transportation capacity is sufficient or not according to the order information;
and if the logistics transportation capacity is judged to be insufficient, sending the inquiry information to the client.
Optionally, the determining, according to the order information, whether the logistics transportation capacity is sufficient specifically includes:
acquiring an order picking position and an order distribution position according to the order information;
determining a distribution area corresponding to the order information according to the order picking position and the order distribution position;
acquiring the delivery order quantity and the logistics capacity quantity of the delivery area in an order delivery time period;
and judging whether the logistics transportation capacity is sufficient or not by referring to the distribution order quantity and the logistics transportation capacity quantity and combining historical synchronous order distribution record information of the distribution area.
Optionally, the sending, to the client of the order placing user, inquiry information on whether to accept order delayed delivery according to the order information of the order placing user specifically includes:
estimating at least one delayed delivery duration of the order information according to a preset preferential distribution delivery proportion based on the delivery order quantity and the logistics capacity quantity of the order information corresponding to the delivery area in the order delivery time period;
configuring resource compensation information which is respectively corresponding to the delayed delivery duration and can be obtained when the delayed delivery of the order is received for the at least one delayed delivery duration;
and sending the query information to the client, wherein the query information comprises the at least one delayed delivery duration and the resource compensation information corresponding to the at least one delayed delivery duration.
Optionally, the sending, to the client of the order placing user, inquiry information on whether to accept order delayed delivery according to the order information of the order placing user specifically includes:
acquiring user characteristic information of the order placing user according to evaluation information of the order placing user on historical order distribution;
and sending the inquiry information to the client according to the user characteristic information and the order information.
Optionally, after sending, to the client of the order placing user, inquiry information on whether to accept delayed delivery of the order according to the order information of the order placing user, the method further includes:
and if the information that the order placing user refuses to accept the delayed delivery of the order is received, triggering to start timing, and after a preset time length, if no logistics capacity is allocated to the order, sending information for guiding the user to cancel the order to the client.
Optionally, if the target logistics capacity has been allocated to the order, after the scheduling update of the logistics capacity is performed according to the delayed delivery time period, the method further includes:
and synchronously sending the updated logistics scheduling information to the terminal of the target logistics capacity.
According to another aspect of the present application, there is provided a logistics capacity allocation apparatus, which is applicable to a client side, the apparatus including:
the output module is used for outputting inquiry information of whether to accept the delayed delivery of the order;
the receiving module is used for receiving an instruction of confirming to receive delayed delivery of an order from an order placing user;
and the sending module is used for sending confirmation information that the order placing user receives the delayed order delivery to the server so that the server carries out scheduling update of the logistics transportation capacity according to the delayed delivery time period.
According to still another aspect of the present application, there is provided a logistics transportation capacity allocation apparatus, which is applicable to a service side, the apparatus including:
the sending module is used for sending inquiry information whether to accept order delayed delivery to a client of an order placing user according to order information of the order placing user;
and the updating module is used for scheduling and updating the logistics capacity according to the delayed delivery time period if the confirmation information that the order placing user receives the delayed delivery of the order is received.
According to yet another aspect of the present application, there is provided a storage medium having stored thereon a computer program which, when executed by a processor, implements the above-described method of allocating logistics capacity applicable on a client side.
According to yet another aspect of the present application, there is provided a client device, including a storage medium, a processor, and a computer program stored on the storage medium and executable on the processor, wherein the processor executes the computer program to implement the above-mentioned method for allocating logistics capacity applicable to the client side.
According to yet another aspect of the present application, there is provided a storage medium having stored thereon a computer program which, when executed by a processor, implements the above-described method of allocating logistics capacity applicable on a service side.
According to still another aspect of the present application, there is provided a server device, including a storage medium, a processor, and a computer program stored on the storage medium and executable on the processor, where the processor executes the computer program to implement the above-mentioned method for allocating logistics capacity applicable to a server side.
According to still another aspect of the present application, there is provided a logistics capacity allocation system, including: the client device and the server device.
By means of the technical scheme, the logistics capacity allocation method, the logistics capacity allocation device and the logistics capacity allocation system are compared with the traditional mode at present, after order information of an order placing user is submitted, the client can output an inquiry about whether the order placing user receives the order delayed delivery or not, and therefore if the order placing user confirms that the order delayed delivery is received, the logistics capacity can be scheduled and updated according to the delayed delivery time period, logistics capacity resources can be scheduled and utilized more reasonably, logistics capacity tension is relieved, problems that delivery is not timely, delivery cannot be achieved and the like are reduced, and logistics delivery efficiency can be improved. Not only can improve user experience, but also can reduce the meal loss of the commercial tenant, and further reduce the waste of food resources.
The foregoing description is only an overview of the technical solutions of the present application, and the present application can be implemented according to the content of the description in order to make the technical means of the present application more clearly understood, and the following detailed description of the present application is given in order to make the above and other objects, features, and advantages of the present application more clearly understandable.
Drawings
The accompanying drawings, which are included to provide a further understanding of the application and are incorporated in and constitute a part of this application, illustrate embodiment(s) of the application and together with the description serve to explain the application and not to limit the application. In the drawings:
fig. 1 is a schematic flow chart illustrating a method for allocating logistics capacity according to an embodiment of the present disclosure;
fig. 2 is a schematic flow chart illustrating another logistics capacity allocation method according to an embodiment of the present disclosure;
FIG. 3 is a diagram illustrating an example scenario provided by an embodiment of the present application;
fig. 4 is a schematic structural diagram illustrating a logistics capacity allocation apparatus according to an embodiment of the present disclosure;
fig. 5 is a schematic structural diagram of another logistics capacity allocation device provided in the embodiment of the present application;
fig. 6 shows a schematic structural diagram of a logistics capacity allocation system according to an embodiment of the present application.
Detailed Description
The present application will be described in detail below with reference to the accompanying drawings in conjunction with embodiments. It should be noted that the embodiments and features of the embodiments in the present application may be combined with each other without conflict.
The technical problem that logistics distribution efficiency is low in the prior art is solved. The embodiment provides a method for allocating logistics capacity, as shown in fig. 1, which can be applied to a client side of a following user, and the method includes:
step 101, the client outputs inquiry information whether to accept the delayed delivery of the order.
The order may be an order to take out food, order goods, online purchase goods, etc. When the order placing user submits the order information, the client sends the submitted order information to the server, and then the background server can make a logistics distribution scheme of the article corresponding to the order information according to the order information and send the logistics distribution scheme to the logistics system for arrangement and execution.
The client of the execution main body of the embodiment of the present side can be configured at the side of the smart terminal of the next user, such as a smart phone, a tablet computer, a smart watch, a smart bracelet, and the like.
The inquiry information can be used for inquiring whether the ordering user receives the order delayed delivery, and the output inquiry information can be specifically displayed to the ordering user in the forms of characters, pictures, audio, video and the like. Or in the form of options to be presented to the ordering user for selection, etc.
In this embodiment, the query information may be actively output by the client side, for example, whether to accept the delayed order delivery is output in a page of the order to be submitted, so that the information of the order accepting the delayed order delivery may be included in the server side after the order is submitted. For another example, after the order placing user submits the order information, if the distributed logistics transportation capacity information is still not received after a certain time (preset), the client may output query information prompting whether to accept the order and delay the delivery. For another example, after the order placing user submits the order information and receives the logistics capacity information, if the time to be reached is determined to be overtime according to the received estimated time to reach, the current time point and the time point to reach specified by the order placing, the client may output inquiry information prompting whether to receive the order and delay the delivery.
Besides being actively output by the client side, the query information can be returned to the client side by the background server side according to the order information submitted by the client side for output. For example, after the client submits the order information to the server, the server determines that the logistics capacity is insufficient in the delivery time period specified by the order, or the logistics capacity is distributed and then the delivery is overtime according to the order information, and then returns the query information to the client to output whether to accept the order and delay the delivery.
And 102, the client receives an instruction for confirming to accept the delayed delivery of the order from the ordering user.
The order placing user can select whether to accept order delayed delivery according to own requirements, and then inputs corresponding instructions.
And 103, the client sends confirmation information that the order placing user receives the delayed order delivery to the server.
Furthermore, the service end can perform scheduling update of the logistics capacity according to the delayed delivery time period. The delayed delivery time period may be determined according to a default delay duration of the system and a subsequent delivery time period. In addition to the delay period being set by the system default, the ordering user may manually select an acceptable delay period, etc. And the server fully schedules the limited available logistics capacity to carry out order (the order of delayed delivery is not received) article delivery according to the delayed delivery time period, so that the scheduling update of the logistics capacity is realized.
Compared with the conventional method, the logistics capacity allocation method provided by the embodiment can output the inquiry about whether the order placing user receives the order delayed delivery or not by the client after submitting the order information of the order placing user, so that if the order placing user confirms that the order delayed delivery is received, the logistics capacity allocation can be scheduled and updated according to the delayed delivery time period, logistics capacity resources can be scheduled and utilized more reasonably, the logistics capacity tension is relieved, the problems that delivery is not timely, delivery cannot be performed and the like are reduced, and the logistics delivery efficiency can be improved. Not only can improve user experience, but also can reduce the meal loss of the commercial tenant, and further reduce the waste of food resources.
Further, as a refinement and an extension of the specific implementation of the above embodiment, optionally, after step 103, the method may further include: and outputting the predicted delivery time of the order updated according to the delayed delivery time period. For example, if the order specifies a delivery time of 10:00 am, the original expected delivery time of the order is 10:00 am, and if the ordering user chooses to accept the order and delay delivery for 10 minutes, a corresponding time update may be performed, and the latest order expected delivery time is output as 10:10 am.
In step 101, optionally, query information on whether to accept the order delayed delivery may be output before or after the order delivery information is output. The order distribution information may include information related to the distributed logistics capacity, such as staff information of the distributor, the current real-time location, the distance from the order distribution address, the expected delivery time, and the like.
For example, after the order placing user submits the order information and before the order delivery information is received, query information whether to accept the order delayed delivery can be output, and if the query information is accepted, corresponding confirmation information can be sent to the server, so that the server is helped to reasonably schedule logistics capacity resources in advance. Besides, after receiving the order delivery information, the query information may be output, for example, in the case that it is determined that the delivery operator is about to be delivered overtime or has been delivered overtime, the client may output the query information prompting whether to receive the order delayed delivery, and if the query information is received, the client may send corresponding confirmation information to the server, so that the server fully schedules the limited available logistics capacity for order (the order not receiving the delayed delivery) item delivery in the case that the order is about to be delivered overtime or has been delivered overtime, thereby alleviating the logistics capacity tension and improving the logistics delivery efficiency.
In addition to the above alternatives, to meet more application scenario requirements, there may optionally be an option for the user to actively choose whether to accept order delayed deliveries at the time of order submission. The query information is thus presented to the user in the form of options for selection. Correspondingly, step 101 may specifically include: outputting option information whether to accept delayed delivery of the order in an order to-be-submitted page; step 102 may specifically include: receiving target option information for confirming to accept delayed delivery of orders by an order placing user; step 103 may specifically include: and submitting the order carrying the target option information (confirming to receive the order delayed delivery), so that the server side obtains confirmation information of the order placing user for receiving the order delayed delivery according to the target option information (confirming to receive the order delayed delivery) in the order information.
Through the optional mode, when the user submits the order, an option can be output for the user to select whether to accept the order delayed delivery under the condition of insufficient transport capacity, so that the user can select to place the order according to the requirement of the user. By this alternative, the user is given a pre-perception of order delays, which reduces user wait anxiety.
Further, in order to make it easier for the order placing user to accept the order delayed delivery, optionally, the query information may include at least one resource compensation information available when the order delayed delivery is accepted, and a delayed delivery duration corresponding to each of the at least one resource compensation information.
The resource compensation information may include compensation resources available when delayed delivery of an order is accepted, which resources may be used by the ordering user to assist in the next order, to help the ordering user more quickly, or to use less costly items of the order retrieved. For example, the resource compensated may be a credit, a coupon, a subsidy, a red envelope, and the like. And further, in a practical application scenario, a plurality of resource compensation information may exist, and each resource compensation information corresponds to one delayed delivery time length, for example, 10 points may be obtained by selecting delayed delivery for 5 minutes, and 20 points may be obtained by selecting delayed delivery for 10 minutes, and the points may be used for member upgrade of the next user, or for redeeming gifts, and the like. Through the alternative mode, the probability that the next user selects to accept delayed delivery can be greatly increased, so that limited logistics capacity resources can be more reasonably dispatched and distributed. By making advance inquiry, the user can have advance perception of order delay, and the user waiting anxiety can be reduced. In addition, the method can avoid the loss of the user rights by providing compensation information while the user is willing to accept the condition of delayed delivery of the order; compared with the post-event compensation after the delayed delivery of the order, the method can optimize the system flow and improve the user experience.
Correspondingly, optionally, the confirmation information that the order placing user receives the delayed delivery of the order sent by the client to the server may include the delayed delivery duration selected by the order placing user, so that the server determines the delayed delivery time period of the order according to the selected delayed delivery duration. For example, if the order originally specifies a delivery time of 10:00 am, an average delivery duration for the area is 30 minutes, and the original delivery time period is a time period of 9:30 to 10:00, if the user selects to delay delivery for 10 minutes, the expected delivery time is changed to 10:10, and the corresponding delayed delivery time period is a time period of 9:40 to 10: 10. Through the optional mode, the background server side can more accurately determine the delayed delivery time period, and the limited logistics capacity resources can be more accurately scheduled.
Further, after step 103, the method of this embodiment may further include: and acquiring resource compensation information corresponding to the selected delayed delivery duration, and receiving information of waiting logistics transportation capacity resource allocation. For example, 10 points can be obtained by selecting delayed delivery for 5 minutes, 20 points can be obtained by selecting delayed delivery for 10 minutes, if the ordering user selects delayed delivery for 5 minutes, the corresponding 10 points can be obtained from the background server, and if the logistics capacity resources are not distributed yet, the information of waiting for the distribution of the logistics capacity resources can be received, for example, the logistics capacity resources are distributed for the order after a certain time, so that the ordering user can know the logistics distribution condition of the ordering user in time, and the use experience of the user is improved.
For example, the receiving of the information of waiting for the allocation of the logistics transportation capacity resource may specifically include: information is received that schedules the order delivery after a target length of time, which may be determined based on the order delivery time period and the selected delayed delivery length of time. For example, if the original order delivery time period is 9:30 to 10:00, if the user selects to delay the delivery for 10 minutes, the expected delivery time is changed to 10:10, and the corresponding delay delivery time period is 9:40 to 10: 10. If the current time point is 9:00, then 9:40-9:00 equals 40 minutes (target duration), i.e. the order delivery is scheduled after 40 minutes. Through the alternative mode, the ordering user can accurately master the logistics distribution condition of the ordering article.
In the foregoing embodiment, the content of the logistics capacity allocation process is described at the client side, and further, to fully illustrate the implementation of the embodiment, the embodiment provides another logistics capacity allocation method, which can be applied to the server side, and for example, the server side sends query information on whether to accept delayed delivery of an order to the client side, as shown in fig. 2, the method includes:
step 201, the server sends inquiry information whether to accept delayed delivery of the order to the client of the order placing user according to the order information of the order placing user.
For the embodiment of the present invention, the execution main body may be a background server corresponding to the client. The order information can be obtained when the order placing user submits the order through the client. For example, after receiving the order information submitted by the client, query information on whether to accept the order delayed delivery can be returned to the client, so as to more accurately schedule the limited logistics capacity resource.
Step 202, if the server receives the confirmation information that the order placing user receives the delayed delivery of the order, the scheduling of the logistics transportation capacity is updated according to the delayed delivery time period.
For example, if the order placing user receives confirmation information of delayed delivery of the order, the limited available logistics capacity is scheduled sufficiently for carrying out delivery of the order (the order of delayed delivery is not received) according to the delayed delivery time period, and scheduling update of the logistics capacity is realized.
Compared with the conventional method, the logistics capacity allocation method provided by the embodiment can output the inquiry about whether the order placing user receives the order delayed delivery or not by the client after submitting the order information of the order placing user, so that if the order placing user confirms that the order delayed delivery is received, the logistics capacity allocation can be scheduled and updated according to the delayed delivery time period, logistics capacity resources can be scheduled and utilized more reasonably, the logistics capacity tension is relieved, the problems that delivery is not timely, delivery cannot be performed and the like are reduced, and the logistics delivery efficiency can be improved. Not only can improve user experience, but also can reduce the meal loss of the commercial tenant, and further reduce the waste of food resources.
Further, as a refinement and an extension of the specific implementation of the foregoing embodiment, in order to accurately control whether to send inquiry information about whether to accept delayed delivery to the client, optionally, step 201 specifically includes: judging whether the logistics transportation capacity is sufficient or not according to the order information of the ordering user; and if the logistics transportation capacity is judged to be insufficient, sending inquiry information to the client. Through the optional mode, when the logistics transport capacity is insufficient (due to the fact that the transport capacity is insufficient, part of users may encounter overtime order delivery), whether the order-placing users receive delayed delivery is triggered to be inquired, so that unnecessary interference to the order-placing users is reduced, scheduling updating of the logistics transport capacity can be timely carried out at a proper time, the logistics transport capacity is relieved, problems that delivery is not timely and delivery cannot be carried out are reduced, and the logistics delivery efficiency can be improved.
Illustratively, judging whether the logistics transportation capacity is sufficient according to the order information of the ordering user may specifically include: firstly, acquiring an order picking position and an order distribution position according to order information; determining a distribution area corresponding to the order information according to the order picking position and the order distribution position; then acquiring the quantity of delivery orders and the quantity of logistics transportation capacity of a delivery area in an order delivery time period; and finally, judging whether the logistics transportation capacity is sufficient or not by referring to the quantity of the delivery orders and the quantity of the logistics transportation capacity and combining historical synchronous order delivery record information of the delivery area. Through the optional mode, whether the logistics capacity is sufficient or not can be accurately judged, whether inquiry information for delayed delivery is received or not is triggered and sent in time, the logistics capacity is allocated in time, and the efficiency and the accuracy of logistics capacity management can be improved.
For example, merchant information and an order distribution position of meal serving are read from take-out order information, and then an order pickup position is obtained according to the merchant information; and inquiring a corresponding distribution area range according to the order picking position and the order distribution position, and then inquiring logistics transportation capacity information in charge of the distribution area range. And then, the distribution order number and the logistics capacity number of the distribution area range in the order distribution time period can be obtained, and meanwhile, whether the logistics capacity is sufficient or not is comprehensively judged by combining historical synchronous order distribution record information of the distribution area. As in 10: the number of distributors capable of undertaking logistics distribution in the area A is 100 in a time period of 00-10: 30, 200 distribution orders are generated in the area A temporarily at present in the time period, whether 100 distributors can complete distribution tasks of at least 200 distribution orders is judged by combining historical synchronous order distribution record information of the area A, and if yes, logistics transport capacity is sufficient; and if not, indicating insufficient logistics capacity.
Further, in order to make it easier for the order placing user to accept the order delayed delivery, the query message may include at least one resource compensation message available when the order delayed delivery is accepted, and a delayed delivery duration corresponding to each of the at least one resource compensation message. The delay distribution time length and the resource compensation information can be set by default by the system, for example, the selectable delay distribution time length is only 5 minutes, 10 minutes, 15 minutes, etc. The fixed delay delivery time length is sometimes not suitable for accurate allocation of actual logistics capacity resources, so that the delay delivery time length in the optional embodiment can be recommended individually according to actual scene requirements, and accurate allocation of the actual logistics capacity resources can be further realized. Correspondingly, step 201 may specifically include: estimating at least one delayed delivery duration of the order information according to a preset preferential distribution delivery proportion based on the delivery order quantity and the logistics capacity quantity of the order information corresponding to the delivery area in the order delivery time period; then configuring resource compensation information which is respectively corresponding to the delayed delivery time length and can be obtained when the delayed delivery of the order is received; and finally, sending inquiry information whether to accept the delayed delivery of the order to the client, wherein the inquiry information also comprises the at least one delayed delivery time length and resource compensation information corresponding to the at least one delayed delivery time length.
For example, at 9: the number of distributors capable of undertaking logistics distribution in region B is 50 in a time period of 00 to 9:30, and the region B temporarily generates 300 distribution orders currently in the time period, and in combination with historical contemporaneous order distribution record information of region B, it is determined that the 50 distributors cannot complete distribution tasks of the at least 300 distribution orders, but the 50 distributors can complete tasks of no more than 200 distribution orders, and according to a certain preferential distribution proportion, at least one delayed distribution time length is estimated and resource compensation information available when receiving delayed distribution of orders is configured correspondingly, so that the 300 orders are distributed in the time period of 9: the time period of 00 to 9:30 is minimized to less than 200 delivery tasks, and the remaining orders (orders received for delayed deliveries) may continue to be delivered in a hold-down period. Therefore, the shortage of logistics transport capacity can be effectively relieved, the logistics distribution efficiency is improved, and the satisfaction degree of the fast food taking user is improved.
Further, when issuing inquiry information on whether to accept the delayed delivery of the order, targeted transmission may also be performed, and optionally, step 201 may specifically include: firstly, according to evaluation information of an order placing user on historical order distribution, obtaining user characteristic information (such as sensitivity to order delivery time, user portrait and other characteristics) of the order placing user; and then sending inquiry information whether to accept the delayed delivery of the order to the client according to the user characteristic information and the order information. By the optional mode, the user characteristic information is combined to inquire whether to accept the order delayed delivery in a targeted manner, so that the success rate of accepting the order delayed delivery by the user can be improved; by making advance inquiry, the user can have advance perception of order delay, and the user waiting anxiety can be reduced. In addition, the method can avoid the loss of the user rights by providing compensation information while the user is willing to accept the condition of delayed delivery of the order; compared with the post-event compensation after the delayed delivery of the order, the method can optimize the system flow and improve the user experience.
In an actual operation scenario, the ordering user may also choose not to accept delayed order delivery, and if the logistics transportation capacity is still in tension, it is likely to cause order delivery timeout, so in order to reduce the useless waiting time of the user, further optionally, after step 201, the method of this embodiment may further include: if the information that the order placing user refuses to accept the order delayed delivery is received, triggering to start timing, and after a preset time length (which can be preset according to actual requirements), if no logistics transportation capacity is allocated to the order, sending information for guiding the user to cancel the order to the client.
For example, if the ordering user refuses to accept the order delayed delivery, and after the time point at which the logistics capacity is normally allocated is delayed for a certain time period (preset time period), no logistics capacity is allocated to the order, if only the merchant receives the order and no distributor receives the order, information for guiding the user to cancel the order can be sent to the client, and further useless waiting time of the user is reduced.
If the target logistics capacity is allocated to the order, after the user receives the delayed delivery of the order, the relevant information of the delayed delivery is presented in time at the side of the order placing user, and a timely prompt is required at the side of the delivery staff, so that the occurrence of the situation that the order not in urgent delivery is delivered first and the order in urgent delivery is delivered later is reduced, and further, after the scheduling update of the logistics capacity is performed according to the delayed delivery time period, the method of the embodiment may further include: and synchronously sending the updated logistics scheduling information to a terminal of the target logistics capacity. Therefore, the distribution personnel can adjust the order distribution priority in time according to the updated logistics scheduling information, order and article distribution can be efficiently carried out, and the logistics distribution efficiency is improved.
For convenience of understanding of the specific implementation process of the method in each embodiment, the following application scenarios are given, but not limited to:
in a take-away scene, along with the great increase of the number of users, the logistics capacity can not keep up with the user increase rate, so that the problems of untimely delivery, incapability of delivering and the like occur more frequently, and the user experience is influenced. If the order of the distributor is not received after a certain time, the system side can forcibly cancel the order, which can cause the conditions of merchant meal damage, user complaint and compensation, and the like. In order to solve these problems, based on the above method of the present embodiment, it is possible to ask the order-placing user whether the order-placing user can be delivered later for several minutes when the capacity is insufficient, as shown in fig. 3, it is possible to output inquiry information showing "the current capacity is not strong, if you are willing to wait for 10 minutes, you can be given a 5-yuan coupon to be used next time", and the user can determine whether to accept the order and delay the delivery by clicking the ok/disagree button. When receiving orders and delaying delivery, corresponding coupons can be obtained, the background server can fully schedule limited available logistics capacity to carry out order (orders not receiving delayed delivery) article delivery according to the time period of delayed delivery, the shortage of logistics capacity is relieved, the efficiency of logistics delivery is improved, platform customer complaints of fund subsidies are reduced, merchant meal losses are reduced, and user satisfaction is improved.
Further, as a specific implementation of the method shown in fig. 1, the embodiment provides an apparatus for allocating logistics capacity applicable to a client side, as shown in fig. 4, the apparatus includes: an output module 31, a receiving module 32, and a transmitting module 33.
An output module 31, configured to output inquiry information about whether to accept delayed delivery of an order;
a receiving module 32, configured to receive an instruction for the order placing user to confirm to accept delayed delivery of the order;
a sending module 33, configured to send confirmation information that the order placing user receives the delayed order delivery to the server, so that the server performs scheduling update of the logistics transportation capacity according to the delayed delivery time period.
In a specific application scenario, the output module 31 is further configured to output the estimated delivery time of the order updated according to the delayed delivery time period.
In a specific application scenario, the output module 31 is specifically configured to output the query information before or after outputting the order delivery information.
In a specific application scenario, the output module 31 is specifically configured to output option information on whether to accept delayed delivery of an order in an order to-be-submitted page; a receiving module 32, specifically configured to receive target option information for an order placing user to confirm acceptance of delayed delivery of an order; the sending module 33 is specifically configured to submit the order carrying the target option information, so that the server obtains, according to the target option information, confirmation information that the order placing user receives the order delayed delivery.
In a specific application scenario, optionally, the query information includes at least one resource compensation information available when the delayed delivery of the order is received, and delay delivery durations corresponding to the at least one resource compensation information, respectively.
In a specific application scenario, optionally, the confirmation information includes a delayed delivery duration selected by an order placing user, so that the server determines a delayed delivery time period of the order according to the selected delayed delivery duration.
In a specific application scenario, the apparatus further comprises: an acquisition module;
and the acquisition module is used for acquiring the resource compensation information corresponding to the selected delayed delivery duration and receiving the information of waiting for the distribution of the logistics transportation capacity resources.
In a specific application scenario, the obtaining module is specifically configured to receive information that order delivery is scheduled after a target duration, where the target duration is determined according to an order delivery time period and the selected delayed delivery duration.
It should be noted that other corresponding descriptions of the functional units related to the allocating device for logistics capacity applicable to the client side provided in this embodiment may refer to the corresponding descriptions of the method in fig. 1, and are not described herein again.
Further, as a specific implementation of the method shown in fig. 2, an embodiment of the present application provides an allocation apparatus applicable to logistics capacity on a service end side, as shown in fig. 5, the apparatus includes: a sending module 41 and an updating module 42.
A sending module 41, configured to send, to a client of an order placing user, inquiry information on whether to accept delayed delivery of an order according to order information of the order placing user;
and an updating module 42, configured to, if receiving the confirmation information that the order placing user receives the delayed delivery of the order, perform scheduling update of the logistics transportation capacity according to the delayed delivery time period.
In a specific application scenario, the sending module 41 is specifically configured to determine whether the logistics transportation capacity is sufficient according to the order information; and if the logistics transportation capacity is judged to be insufficient, sending the inquiry information to the client.
In a specific application scenario, the sending module 41 is further specifically configured to obtain an order pickup position and an order delivery position according to the order information; determining a distribution area corresponding to the order information according to the order picking position and the order distribution position; acquiring the delivery order quantity and the logistics capacity quantity of the delivery area in an order delivery time period; and judging whether the logistics transportation capacity is sufficient or not by referring to the distribution order quantity and the logistics transportation capacity quantity and combining historical synchronous order distribution record information of the distribution area.
In a specific application scenario, the sending module 41 is further configured to estimate at least one delayed delivery duration of the order information according to a preset preferential delivery distribution proportion based on the delivery order quantity and the logistics capacity quantity of the delivery area corresponding to the order information in the order delivery time period; configuring resource compensation information which is respectively corresponding to the delayed delivery duration and can be obtained when the delayed delivery of the order is received for the at least one delayed delivery duration; and sending the query information to the client, wherein the query information comprises the at least one delayed delivery duration and the resource compensation information corresponding to the at least one delayed delivery duration.
In a specific application scenario, the sending module 41 is further configured to obtain user characteristic information of the order placing user according to evaluation information of the order placing user on historical order distribution; and sending the inquiry information to the client according to the user characteristic information and the order information.
In a specific application scenario, the sending module 41 is further configured to trigger to start timing if receiving the information that the order placing user refuses to accept the delayed delivery of the order, and send information guiding the user to cancel the order to the client if no logistics capacity is allocated to the order after a preset time period.
In a specific application scenario, the sending module 41 is further configured to, if the target logistics transportation capacity has been allocated for the order, synchronously send the updated logistics scheduling information to the terminal of the target logistics transportation capacity.
It should be noted that other corresponding descriptions of the functional units related to the allocating device for logistics capacity applicable to the server side provided in this embodiment may refer to the corresponding descriptions of the method in fig. 2, and are not described herein again.
Based on the method shown in fig. 1, correspondingly, the present application further provides a storage medium, on which a computer program is stored, and the computer program, when executed by a processor, implements the method for allocating logistics capacity applicable to the client side of the user shown in fig. 1. Based on the method shown in fig. 2, another storage medium is further provided in the embodiments of the present application, where a computer program is stored on the storage medium, and when the computer program is executed by a processor, the method for allocating logistics capacity applicable to the service end side shown in fig. 2 is implemented.
Based on such understanding, the technical solution of the present application may be embodied in the form of a software product, which may be stored in a non-volatile storage medium (which may be a CD-ROM, a usb disk, a removable hard disk, etc.), and includes several instructions for enabling a computer device (which may be a personal computer, a server, or a network device, etc.) to execute the method of the embodiments of the present application.
Based on the method shown in fig. 1 and the virtual device embodiment shown in fig. 3, in order to achieve the above object, an embodiment of the present application further provides a client device, which may specifically be a tablet computer, a smart phone, a smart watch, a smart bracelet, or other network devices, and the client device includes a storage medium and a processor; a storage medium for storing a computer program; a processor for executing a computer program to implement the above-mentioned method for allocating logistics capacity applicable to the client side of a user as shown in fig. 1.
Based on the method shown in fig. 2 and the virtual device embodiment shown in fig. 5, in order to achieve the above object, the embodiment of the present application further provides a server device, which may specifically be a server, a computer device, an intelligent cabinet management device, and the like. The apparatus includes a storage medium and a processor; a storage medium for storing a computer program; a processor for executing a computer program to implement the above-mentioned method for allocating logistics capacity applicable to the server side as shown in fig. 2.
Optionally, both the two entity devices may further include a user interface, a network interface, a camera, a Radio Frequency (RF) circuit, a sensor, an audio circuit, a WI-FI module, and the like. The user interface may include a Display screen (Display), an input unit such as a keypad (Keyboard), etc., and the optional user interface may also include a USB interface, a card reader interface, etc. The network interface may optionally include a standard wired interface, a wireless interface (e.g., WI-FI interface), etc.
Those skilled in the art will appreciate that the physical device structure of the client device and the server device provided in the present embodiment does not constitute a limitation to the two physical devices, and may include more or less components, or combine some components, or arrange different components.
The storage medium may further include an operating system and a network communication module. The operating system is a program that manages the hardware and software resources of the two physical devices described above, supporting the operation of the information processing program as well as other software and/or programs. The network communication module is used for realizing communication among components in the storage medium and communication with other hardware and software in the information processing entity device.
Based on the above, further, the embodiment of the present application further provides a logistics capacity allocation system, as shown in fig. 6, the system includes a server device 51, a client device 52; the server device 51 may be configured on the cloud side.
Therein, the client device 52 may be used to execute the method as shown in fig. 1, and the server device 51 may be used to execute the method as shown in fig. 2.
The server device 51 may be configured to send inquiry information about whether to accept delayed delivery of the order to the client device 52 of the order placing user according to the order information of the order placing user.
The client device 52 is further configured to receive query information sent by the server 51 on whether to accept delayed delivery of the order; outputting inquiry information whether to accept the delayed delivery of the order; receiving an instruction of a placing user for confirming to accept delayed delivery of an order; and sending confirmation information that the order placing user accepts the order delayed delivery to the server device 51.
The server device 51 may be further configured to, if receiving confirmation information that the order placing user receives the delayed order delivery, which is sent by the client device 52, perform scheduling update of the logistics transportation capacity according to the delayed delivery time period.
Through the above description of the embodiments, those skilled in the art will clearly understand that the present application can be implemented by software plus a necessary general hardware platform, and can also be implemented by hardware. By applying the technical scheme of the embodiment, compared with the conventional mode, the client can output the order information of the order placing user and inquire whether the order placing user receives the order delayed delivery or not, so that if the order placing user confirms that the order delayed delivery is received, the logistics capacity can be scheduled and updated according to the delayed delivery time period, the logistics capacity resources can be scheduled and utilized more reasonably, the shortage of the logistics capacity is relieved, the problems that the delivery is not timely, the delivery cannot be carried out and the like are reduced, and the logistics delivery efficiency can be improved. Not only can improve user experience, but also can reduce the meal loss of the commercial tenant, and further reduce the waste of food resources.
Those skilled in the art will appreciate that the figures are merely schematic representations of one preferred implementation scenario and that the blocks or flow diagrams in the figures are not necessarily required to practice the present application. Those skilled in the art will appreciate that the modules in the devices in the implementation scenario may be distributed in the devices in the implementation scenario according to the description of the implementation scenario, or may be located in one or more devices different from the present implementation scenario with corresponding changes. The modules of the implementation scenario may be combined into one module, or may be further split into a plurality of sub-modules.
The above application serial numbers are for description purposes only and do not represent the superiority or inferiority of the implementation scenarios. The above disclosure is only a few specific implementation scenarios of the present application, but the present application is not limited thereto, and any variations that can be made by those skilled in the art are intended to fall within the scope of the present application.
Claims (10)
1. A logistics capacity allocation method is characterized by comprising the following steps:
outputting inquiry information whether to accept the delayed delivery of the order;
receiving an instruction of a placing user for confirming to accept delayed delivery of an order;
and sending confirmation information of the order-placing user for accepting order delayed delivery to a server, so that the server carries out scheduling update of the logistics transportation capacity according to the delayed delivery time period.
2. The method of claim 1, wherein after sending confirmation to the server that the order placing user accepted the order delayed delivery, the method further comprises:
and outputting the predicted delivery time of the order updated according to the delayed delivery time period.
3. A logistics capacity allocation method is characterized by comprising the following steps:
sending inquiry information whether to accept order delayed delivery to a client of an order placing user according to order information of the order placing user;
and if the confirmation information that the order placing user receives the order delayed delivery is received, scheduling and updating the logistics transportation capacity according to the delayed delivery time period.
4. The method according to claim 3, wherein the sending, to the client of the order placing user, inquiry information on whether to accept delayed delivery of the order according to the order information of the order placing user specifically comprises:
judging whether the logistics transportation capacity is sufficient or not according to the order information;
and if the logistics transportation capacity is judged to be insufficient, sending the inquiry information to the client.
5. A logistics capacity allocation device is characterized by comprising:
the output module is used for outputting inquiry information of whether to accept the delayed delivery of the order;
the receiving module is used for receiving an instruction of confirming to receive delayed delivery of an order from an order placing user;
and the sending module is used for sending confirmation information that the order placing user receives the delayed order delivery to the server so that the server carries out scheduling update of the logistics transportation capacity according to the delayed delivery time period.
6. A logistics capacity allocation device is characterized by comprising:
the sending module is used for sending inquiry information whether to accept order delayed delivery to a client of an order placing user according to order information of the order placing user;
and the updating module is used for scheduling and updating the logistics capacity according to the delayed delivery time period if the confirmation information that the order placing user receives the delayed delivery of the order is received.
7. A storage medium having a computer program stored thereon, wherein the computer program, when executed by a processor, implements the method of any of claims 1 to 2.
8. A client device comprising a storage medium, a processor and a computer program stored on the storage medium and executable on the processor, wherein the processor implements the method of any one of claims 1 to 2 when executing the computer program.
9. A server device comprising a storage medium, a processor and a computer program stored on the storage medium and executable on the processor, characterized in that the processor implements the method of any of claims 3 to 4 when executing the computer program.
10. A logistics capacity allocation system, comprising: a client device as claimed in claim 8 and a server device as claimed in claim 9.
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| CN202110009778.9A CN112668924A (en) | 2021-01-05 | 2021-01-05 | Logistics transport capacity allocation method, device and system |
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