CN113743983A - Android application-based electric pin management method, device, equipment and medium - Google Patents
Android application-based electric pin management method, device, equipment and medium Download PDFInfo
- Publication number
- CN113743983A CN113743983A CN202110910024.0A CN202110910024A CN113743983A CN 113743983 A CN113743983 A CN 113743983A CN 202110910024 A CN202110910024 A CN 202110910024A CN 113743983 A CN113743983 A CN 113743983A
- Authority
- CN
- China
- Prior art keywords
- information
- call information
- android application
- call
- android
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
- 238000007726 management method Methods 0.000 title claims abstract description 33
- 238000000034 method Methods 0.000 claims abstract description 33
- 230000008569 process Effects 0.000 claims abstract description 17
- 238000012545 processing Methods 0.000 claims description 15
- 238000000605 extraction Methods 0.000 claims description 5
- 238000001914 filtration Methods 0.000 claims description 3
- 230000005611 electricity Effects 0.000 abstract description 18
- 230000006854 communication Effects 0.000 abstract description 13
- 238000004891 communication Methods 0.000 abstract description 13
- 238000007689 inspection Methods 0.000 abstract description 9
- 238000012544 monitoring process Methods 0.000 description 4
- 238000010586 diagram Methods 0.000 description 3
- 230000006870 function Effects 0.000 description 3
- 238000012986 modification Methods 0.000 description 3
- 230000004048 modification Effects 0.000 description 3
- 230000007812 deficiency Effects 0.000 description 2
- 230000007175 bidirectional communication Effects 0.000 description 1
- 238000013523 data management Methods 0.000 description 1
- 230000000694 effects Effects 0.000 description 1
- 230000002452 interceptive effect Effects 0.000 description 1
Images
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/02—Marketing; Price estimation or determination; Fundraising
- G06Q30/0281—Customer communication at a business location, e.g. providing product or service information, consulting
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/40—Information retrieval; Database structures therefor; File system structures therefor of multimedia data, e.g. slideshows comprising image and additional audio data
- G06F16/43—Querying
- G06F16/435—Filtering based on additional data, e.g. user or group profiles
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/40—Information retrieval; Database structures therefor; File system structures therefor of multimedia data, e.g. slideshows comprising image and additional audio data
- G06F16/45—Clustering; Classification
-
- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/26—Speech to text systems
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/436—Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it
Landscapes
- Engineering & Computer Science (AREA)
- Theoretical Computer Science (AREA)
- Physics & Mathematics (AREA)
- Multimedia (AREA)
- Business, Economics & Management (AREA)
- General Physics & Mathematics (AREA)
- Accounting & Taxation (AREA)
- Data Mining & Analysis (AREA)
- Strategic Management (AREA)
- Finance (AREA)
- Databases & Information Systems (AREA)
- Development Economics (AREA)
- General Engineering & Computer Science (AREA)
- General Business, Economics & Management (AREA)
- Marketing (AREA)
- Computational Linguistics (AREA)
- Health & Medical Sciences (AREA)
- Audiology, Speech & Language Pathology (AREA)
- Human Computer Interaction (AREA)
- Acoustics & Sound (AREA)
- Economics (AREA)
- Game Theory and Decision Science (AREA)
- Entrepreneurship & Innovation (AREA)
- Signal Processing (AREA)
- Telephonic Communication Services (AREA)
Abstract
The embodiment of the invention discloses an electric pin management method, an electric pin management device, an electric pin management equipment and a storage medium based on android application, wherein the method comprises the steps of acquiring an electric pin user number needing to be called by utilizing the android application, and recording uploading calling information, wherein the electric pin user number is at least one number; the process of extracting the content of the call information is carried out, and the validity of the call information is judged according to the extracted speech segment comparison; the call information after judgment is classified, the invalid call information is fed back, the manager finds out the problem according to the fed-back invalid (unqualified) call information, and gives instructions and guidance to the worker in time, so that the timeliness of the electricity marketing system resource can be effectively improved, the management cost is reduced, the call and the recording are realized, the recording content is identified, and the automatic quality inspection is realized by utilizing the open function of the android system; the electricity selling can be realized without operator resources, and the cost is low only by paying a communication fee interface.
Description
Technical Field
The embodiment of the invention relates to the technical field of data management, in particular to an android application-based electric pin management method, device, equipment and storage medium.
Background
At present, most enterprises contact new and old customers in a telemarketing mode, and the telemarketing mode is a common marketing mode. During the electric pinning process, the purpose of realizing electric pinning and obtaining further contact is mainly the validity and the professionality of each interactive content.
For many electricity sales personnel, managers can not listen to the effective and professional degree of communication of each worker at any time, and can only find out the deficiency through the follow-up disk-duplicating process, but the process of duplicating basically can not restore the communication scene that is at that time, namely, the problem of paying attention is difficult to discover and the targeted suggestion and suggestion are provided, so that the effectiveness of electricity sales is influenced, the marketing resources are wasted, and the growth of the workers is also hindered to a certain extent.
Moreover, the existing agent system is realized based on the calling resources of three operators, so that the resource application is difficult, the cost is high, and the risk of being shut down is also faced.
Disclosure of Invention
Therefore, embodiments of the present invention provide an electricity marketing management method, an electricity marketing management apparatus, an electricity marketing management device, and a storage medium based on android applications, so as to solve the problems in the prior art that the electricity marketing process cannot be supervised, the effectiveness of communication cannot be fully understood, and the marketing resources are wasted, and the problem solving ability of a worker for a problem is slow.
In order to achieve the above object, an embodiment of the present invention provides the following:
in a first aspect of embodiments of the present invention, there is provided an android application-based power pin management method, including
The android application acquires an e-selling user number needing to be called, and records uploading calling information, wherein the e-selling user number is at least one number;
the process of extracting the content of the call information is carried out, and the validity of the call information is judged according to the extracted speech segment comparison;
and classifying the judged call information, and feeding back invalid call information.
Further, the step of extracting the call information comprises
Judging the continuous state of the calling information and the set keyword identification, and cutting the calling information into a plurality of sections of information to form a cut data packet of the file;
identifying the cut data packet by a related third-party tool, converting the data packet into new text contents, and splicing all the text contents;
filtering the text content, and setting a label for invalid information to mark after comparing the keywords;
and grouping the information marked by the labels, and summarizing and outputting the information.
Further, the method for cutting the call information into a plurality of pieces of information comprises
Reading the call information file in a binary mode, converting continuous bytes into a 10-system value, if a value of the 10-system value is between two adjacent bytes (M, N) before and after, indicating that the value is silent, and if the value is X bytes continuously, indicating that the sound is stopped, and cutting is performed at the position.
Further, in the comparison of the keywords, the recognized text is matched with preset keywords, and the preset keywords may be, but are not limited to, any one type or combination of multiple forms of single characters, phrases and short sentences.
Further, the android application acquires the number and the call is finished to be a cycle phase, and the next cycle phase is automatically performed after the last cycle phase reaches a fixed time interval.
Further, the android application can receive a request to actively extend the time interval between two of the loop phases, the android application aborting or suspending the steps of the loop phases.
Further, the classification of the call information includes validity classification and comparison classification
And (4) effectiveness classification: classifying the effective call information and the ineffective call information according to the extraction identification half section;
and (3) comparison and classification: and comparing and classifying the contents of the invalid information according to the set keywords, wherein the contents of the invalid information comprise the call information which can be matched and the call information which cannot be matched.
In addition, in order to achieve the above object, the present invention further provides an electrical pin management apparatus based on android application, including
An acquisition unit: the system comprises a data processing module, a data processing module and a data processing module, wherein the data processing module is used for acquiring a telephone sales user number needing to be called and recording uploading calling information, and the telephone sales user number is at least one number;
a processing unit: the cutting data packet is used for cutting the extracted calling information according to the contact state to form an information file containing a plurality of sections;
an alignment unit: the system comprises a database, a database and a database, wherein the database is used for storing the information of the data packet;
a feedback unit: and the output feedback is carried out on the marked information.
In addition, in order to achieve the above object, the present invention further provides an electronic device, which includes an input device, an output device, and a storage medium
A processor adapted to implement one or more instructions; and
a computer storage medium having instructions stored thereon for performing the steps of any one of the above methods during execution by a processor.
In addition, in order to achieve the above object, the present invention further provides a computer-readable storage medium, wherein the computer-readable storage medium stores instructions, and the instructions are executed by a processor to implement the steps of any one of the above methods.
According to the embodiment of the invention, the method has the following advantages: the method comprises the steps of obtaining an electric sales user number needing to be called by utilizing an android application, and recording uploading calling information, wherein the electric sales user number is at least one number; the process of extracting the content of the call information is carried out, and the validity of the call information is judged according to the extracted speech segment comparison; the call information after judgment is classified, the invalid call information is fed back, the manager finds out the problem according to the fed-back invalid (unqualified) call information, and gives instructions and guidance to the worker in time, so that the timeliness of the electricity marketing system resource can be effectively improved, the management cost is reduced, the call and the recording are realized, the recording content is identified, and the automatic quality inspection is realized by utilizing the open function of the android system; the electricity selling can be realized without operator resources, and the cost is low only by paying a communication fee interface.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below. It should be apparent that the drawings in the following description are merely exemplary, and that other embodiments can be derived from the drawings provided by those of ordinary skill in the art without inventive effort.
The structures, ratios, sizes, and the like shown in the present specification are only used for matching with the contents disclosed in the specification, so as to be understood and read by those skilled in the art, and are not used to limit the conditions that the present invention can be implemented, so that the present invention has no technical significance, and any structural modifications, changes in the ratio relationship, or adjustments of the sizes, without affecting the effects and the achievable by the present invention, should still fall within the range that the technical contents disclosed in the present invention can cover.
Fig. 1 is a schematic flowchart of an android application-based power pin management method according to an embodiment of the present invention;
fig. 2 is a system block diagram of an application scenario of an electricity marketing management based on an android application according to an embodiment of the present invention;
fig. 3 is a schematic structural diagram of an electrical pin management apparatus based on an android application according to an embodiment of the present invention.
Detailed Description
The present invention is described in terms of particular embodiments, other advantages and features of the invention will become apparent to those skilled in the art from the following disclosure, and it is to be understood that the described embodiments are merely exemplary of the invention and that it is not intended to limit the invention to the particular embodiments disclosed. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
In the management center of the electricity selling process of all the workers, the manager cannot hear the effective and professional degree of communication of each worker at any time, and can only find out the deficiency through the subsequent disk-duplicating process, but the disk-duplicating process cannot restore the communication scene at that time basically, namely, the problem of the successful notification is difficult to find and the targeted suggestion and suggestion are provided, so that the effectiveness of the electricity selling is influenced, the marketing resources are wasted, and the growth of the workers is also hindered to a certain extent.
In order to solve the problem, in the embodiment, the android application 21 is used for acquiring the number of the telemarketing user needing to be called, and recording the uploading call information, wherein the number of the telemarketing user is at least one number; the process of extracting the content of the call information is carried out, and the validity of the call information is judged according to the extracted speech segment comparison; the call information after judgment is classified, the invalid call information is fed back, the manager finds out the problem according to the fed-back invalid (unqualified) call information, and gives instructions and guidance to the worker in time, so that the timeliness of the electricity marketing system resource can be effectively improved, the management cost is reduced, the call and the recording are realized, the recording content is identified, and the automatic quality inspection is realized by utilizing the open function of the android system; the electricity selling can be realized without operator resources, and the cost is low only by paying a communication fee interface.
Enumerating the detailed description of the specific implementation process of the scenario application of this embodiment, as shown in the application scenario shown in fig. 2, the scenario includes an android application 21, a system database 22, and an operation system 23, where the operation system 23 includes several parts of user management, file management, automatic quality inspection, and a knowledge base, and the android application 21: monitoring the calling state is realized, when the electricity salesman is on duty, the electricity salesman acquires the user number to be called from the operation system 23 to call, and records the call, and after the call is finished, the speaking recording file is uploaded to the operation system 23; meanwhile, the key points of communication are recorded for the telephone sales staff, and the past contact records of the user are checked.
In the operation system 23, user management: the name, contact way and requirement of the recording user are met. And recording the communication record of the telemarketer and the client. File management: the recording files are stored, and the recording files which are not qualified in quality inspection are sorted and displayed. Automatic quality inspection: the AI recognition tool function is applied, the recognition word bank is established, the recording content is recognized, the keywords are filtered, and unqualified communication is distinguished. A knowledge base: used for setting up and communicating providing telephone operation. An operator sets a mobile phone number and scheduling information of a worker in an operation system 23, inputs a user number to be communicated, and a telemarketer performs work operation on an android application 21, and the android application 21 requests a system database 22 to acquire data content in a bidirectional communication mode; simultaneously starting a call monitoring thread and monitoring a call state; when the call is idle, the android application 21 initiates a request for acquiring the called user number to the operation system 23, and the operation system 23 matches a user number and previous communication records to return to the android application 21 according to the setting of the telemarketing personnel; the e-seller clicks the outgoing call, the android application 21 calls up the call, and starts recording; the monitoring thread monitors that the call is finished, stops recording and uploads the recording file to the operation system 23; after the call is finished, the telemarketer records key points on the android application 21 and uploads the key points to the operation system 23; and the operation system 23 receives the uploaded recording file, performs quality inspection, and feeds back quality inspection information when the quality inspection is unqualified.
It is to be understood that, in the application scenario described above, the actions of the embodiment of the present application are mainly performed by the android application 21, but the execution subject of the present application is not limited as long as the actions disclosed in the embodiment of the present application are performed.
The following describes in detail a specific implementation manner of a method, an apparatus, a device, and a medium for issuing data of an e-commerce client according to an embodiment of the present application, with reference to the accompanying drawings.
Exemplary method
As shown in fig. 1, a flowchart of an electrical pin management method based on an android application 21 according to an embodiment of the present invention is shown. In this embodiment, the method may include, for example, the steps of:
step 11: the android application 21 acquires the number of the telemarketing user needing to be called, and records uploading calling information, wherein the telemarketing user number is at least one number.
The user number of the electric sales service required to be acquired is set by an operator and stored in the system database 22, the set number of the system database 22 is extracted from information in user management in the operation system 23, the arrangement sequence of the electric sales service is set at the same time, the system database 22 corresponds to the request ends of a plurality of electric sales service, namely a plurality of android applications 21, the user number is given according to the request information sequence, and the corresponding electric sales service is marked.
Meanwhile, the android application 21 records the call information content and stores the call information content in the file management through the system database 22.
Step 12: the process of extracting the content of the call information is carried out, and the validity of the call information is judged according to the extracted speech segment comparison;
the content extraction process of the call information is actually collection and arrangement of the call information, and it can be understood that the extraction process is firstly based on the mark information of the telemarketing personnel to extract, and a call information combination under the same mark information is formed.
Then, the validity of the calling information is judged through the process of extracting and comparing all information in the information combination under the same mark information one by one and comparing and identifying the extracted target information and the standard content.
Step 13: and classifying the judged call information, and feeding back invalid call information.
It can be understood that, in the classification process of the call information, the going process is firstly confirmed according to the class of the electricity salesperson, then the valid information and the invalid information in the class are classified, and the invalid information is fed back.
The classification of the call information includes validity classification and comparison classification
And (4) effectiveness classification: classifying the effective call information and the ineffective call information according to the extraction identification half section;
and (3) comparison and classification: and comparing and classifying the contents of the invalid information according to the set keywords, wherein the contents of the invalid information comprise the call information which can be matched and the call information which cannot be matched.
The valid information is qualified calling information, the invalid information is unqualified calling information, and the unqualified calling information mainly contains no keywords in the conversation or expression content with strong specialization in communication on fixed conditions, or is in an unclassified or inappropriate language.
It should be further noted that, for step 11, the step of extracting the call information includes
Judging the continuous state of the calling information and the set keyword identification, and cutting the calling information into a plurality of sections of information to form a cut data packet of the file;
identifying the cut data packet by a related third-party tool, converting the data packet into new text contents, and splicing all the text contents;
filtering the text content, and setting a label for invalid information to mark after comparing the keywords;
and grouping the information marked by the labels, and summarizing and outputting the information.
The method for cutting the calling information into a plurality of pieces of information comprises the following steps
Reading the call information file in a binary mode, converting continuous bytes into a 10-system value, if a value of the 10-system value is between two adjacent bytes (M, N) before and after, indicating that the value is silent, and if the value is X bytes continuously, indicating that the sound is stopped, and cutting is performed at the position.
Specifically, the comparison of the keywords is to match the recognized text with preset keywords, and the preset keywords may be, but are not limited to, any one type or combination of multiple forms of single characters, phrases and phrases.
In the embodiment of the method, the android application 21 acquires the number and the call is ended as a cycle stage, and the next cycle stage is automatically performed after the last cycle stage reaches a fixed time interval.
Wherein the android application 21 is capable of receiving a request to actively extend the time interval between two of said loop phases, the android application 21 aborting or suspending the steps of the loop phases.
Exemplary device
Fig. 3 is a schematic structural diagram illustrating an electrical pin management apparatus based on an android application 21 according to an embodiment of the present invention. In this embodiment, the apparatus further comprises
The acquisition unit 31: the system comprises a data processing module, a data processing module and a data processing module, wherein the data processing module is used for acquiring a telephone sales user number needing to be called and recording uploading calling information, and the telephone sales user number is at least one number;
the processing unit 32: the cutting data packet is used for cutting the extracted calling information according to the contact state to form an information file containing a plurality of sections;
the alignment unit 33: the system comprises a database, a database and a database, wherein the database is used for storing the information of the data packet;
the feedback unit 34: and the output feedback is carried out on the marked information.
In addition, in order to achieve the above object, the present invention further provides an electronic device, which includes an input device, an output device, and a storage medium
A processor adapted to implement one or more instructions; and
a computer storage medium having instructions stored thereon for performing the steps of any one of the above methods during execution by a processor.
In addition, in order to achieve the above object, the present invention further provides a computer-readable storage medium, wherein the computer-readable storage medium stores instructions, and the instructions are executed by a processor to implement the steps of any one of the above methods.
Although the invention has been described in detail above with reference to a general description and specific examples, it will be apparent to one skilled in the art that modifications or improvements may be made thereto based on the invention. Accordingly, such modifications and improvements are intended to be within the scope of the invention as claimed.
Claims (10)
1. An android application-based power pin management method is characterized by comprising
The android application acquires an e-selling user number needing to be called, and records uploading calling information, wherein the e-selling user number is at least one number;
the process of extracting the content of the call information is carried out, and the validity of the call information is judged according to the extracted speech segment comparison;
and classifying the judged call information, and feeding back invalid call information.
2. The android application-based power pin management method of claim 1, wherein the extracting of the call information comprises
Judging the continuous state of the calling information and the set keyword identification, and cutting the calling information into a plurality of sections of information to form a cut data packet of the file;
identifying the cut data packet by a related third-party tool, converting the data packet into new text contents, and splicing all the text contents;
filtering the text content, and setting a label for invalid information to mark after comparing the keywords;
and grouping the information marked by the labels, and summarizing and outputting the information.
3. The android-application-based power pin management method of claim 2, wherein the method of cutting call information into pieces of information comprises
Reading the call information file in a binary mode, converting continuous bytes into a 10-system value, if the value of the 10-system value is between two adjacent bytes, showing that the value is silent, and if the value is X bytes continuously, showing that the sound is stopped, and cutting is carried out at the position.
4. The android application-based power pin management method of claim 2, wherein
In the comparison of the keywords, the recognized text is matched with preset keywords, and the preset keywords can be, but are not limited to, any one type or combination of multiple forms of single characters, phrases and short sentences.
5. The android-application-based power pin management method of claim 1, wherein the android application acquires a number until the call is ended is a loop stage, and the next loop stage is automatically performed after the last loop stage reaches a fixed time interval.
6. The android application-based power pin management method of claim 5, wherein the android application is capable of receiving a request to proactively extend a time interval between two of the loop phases, the android application aborting or pausing the steps of the loop phases.
7. The android-application-based power pin management method of claim 1, wherein the classification of the call information comprises a validity classification and a comparison classification
And (4) effectiveness classification: classifying the effective call information and the ineffective call information according to the extraction identification half section;
and (3) comparison and classification: and comparing and classifying the contents of the invalid information according to the set keywords, wherein the contents of the invalid information comprise the call information which can be matched and the call information which cannot be matched.
8. An electric pin management device based on android application is characterized by comprising
An acquisition unit: the system comprises a data processing module, a data processing module and a data processing module, wherein the data processing module is used for acquiring a telephone sales user number needing to be called and recording uploading calling information, and the telephone sales user number is at least one number;
a processing unit: the cutting data packet is used for cutting the extracted calling information according to the contact state to form an information file containing a plurality of sections;
an alignment unit: the system comprises a database, a database and a database, wherein the database is used for storing the information of the data packet;
a feedback unit: and the output feedback is carried out on the marked information.
9. An electronic device comprises an input device and an output device, and is characterized by also comprising
A processor adapted to implement one or more instructions; and
a computer storage medium having stored thereon instructions for implementing the steps of the method of any one of claims 1-7 when executed by a processor.
10. A computer-readable storage medium having stored thereon instructions, wherein the instructions when executed by a processor implement the steps of the method of any one of claims 1-7.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202110910024.0A CN113743983A (en) | 2021-08-09 | 2021-08-09 | Android application-based electric pin management method, device, equipment and medium |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202110910024.0A CN113743983A (en) | 2021-08-09 | 2021-08-09 | Android application-based electric pin management method, device, equipment and medium |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN113743983A true CN113743983A (en) | 2021-12-03 |
Family
ID=78730429
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN202110910024.0A Pending CN113743983A (en) | 2021-08-09 | 2021-08-09 | Android application-based electric pin management method, device, equipment and medium |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN113743983A (en) |
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN116708637A (en) * | 2023-05-09 | 2023-09-05 | 广东启功实业集团有限公司 | Recording management method, recording management system, electronic equipment and storage medium |
Citations (10)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| JP2009214838A (en) * | 2008-03-12 | 2009-09-24 | Fuji Heavy Ind Ltd | Vehicle driving support apparatus |
| US20150024717A1 (en) * | 2013-07-17 | 2015-01-22 | Flypsi, Inc. | Method of a data channel telephone network system |
| US20170126883A1 (en) * | 2015-10-29 | 2017-05-04 | Vonage Network Llc | Method and system for logging and reporting call detail information |
| CN108763499A (en) * | 2018-05-30 | 2018-11-06 | 平安科技（深圳）有限公司 | Calling quality detecting method, device, equipment and storage medium based on intelligent sound |
| JP2020030870A (en) * | 2019-12-03 | 2020-02-27 | パイオニア株式会社 | Congestion prediction system, terminal, congestion prediction method, and congestion prediction program |
| CN111489743A (en) * | 2019-01-28 | 2020-08-04 | 国家电网有限公司客户服务中心 | Operation management analysis system based on intelligent voice technology |
| WO2020251402A2 (en) * | 2019-06-13 | 2020-12-17 | Сергей Олегович КРЮКОВ | Method for filtering unwanted incoming calls to mobile telephones |
| CN112511696A (en) * | 2020-11-11 | 2021-03-16 | 上海欣方智能系统有限公司 | System and method for identifying bad content of call center AI engine |
| CN112702471A (en) * | 2020-12-22 | 2021-04-23 | 珠海货珍多经贸有限责任公司 | Calling and answering method and system of virtual telephone |
| CN112822337A (en) * | 2021-01-22 | 2021-05-18 | 深圳壹账通智能科技有限公司 | Smart phone platform, incoming call method, outgoing call method, device, and storage medium |
-
2021
- 2021-08-09 CN CN202110910024.0A patent/CN113743983A/en active Pending
Patent Citations (10)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| JP2009214838A (en) * | 2008-03-12 | 2009-09-24 | Fuji Heavy Ind Ltd | Vehicle driving support apparatus |
| US20150024717A1 (en) * | 2013-07-17 | 2015-01-22 | Flypsi, Inc. | Method of a data channel telephone network system |
| US20170126883A1 (en) * | 2015-10-29 | 2017-05-04 | Vonage Network Llc | Method and system for logging and reporting call detail information |
| CN108763499A (en) * | 2018-05-30 | 2018-11-06 | 平安科技（深圳）有限公司 | Calling quality detecting method, device, equipment and storage medium based on intelligent sound |
| CN111489743A (en) * | 2019-01-28 | 2020-08-04 | 国家电网有限公司客户服务中心 | Operation management analysis system based on intelligent voice technology |
| WO2020251402A2 (en) * | 2019-06-13 | 2020-12-17 | Сергей Олегович КРЮКОВ | Method for filtering unwanted incoming calls to mobile telephones |
| JP2020030870A (en) * | 2019-12-03 | 2020-02-27 | パイオニア株式会社 | Congestion prediction system, terminal, congestion prediction method, and congestion prediction program |
| CN112511696A (en) * | 2020-11-11 | 2021-03-16 | 上海欣方智能系统有限公司 | System and method for identifying bad content of call center AI engine |
| CN112702471A (en) * | 2020-12-22 | 2021-04-23 | 珠海货珍多经贸有限责任公司 | Calling and answering method and system of virtual telephone |
| CN112822337A (en) * | 2021-01-22 | 2021-05-18 | 深圳壹账通智能科技有限公司 | Smart phone platform, incoming call method, outgoing call method, device, and storage medium |
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN116708637A (en) * | 2023-05-09 | 2023-09-05 | 广东启功实业集团有限公司 | Recording management method, recording management system, electronic equipment and storage medium |
| CN116708637B (en) * | 2023-05-09 | 2024-02-13 | 广东启功实业集团有限公司 | Recording management method, recording management system, electronic equipment and storage medium |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| US11714793B2 (en) | Systems and methods for providing searchable customer call indexes | |
| US20110021178A1 (en) | Classification of voice messages based on analysis of the content of the message and user-provisioned tagging rules | |
| US20160117624A1 (en) | Intelligent meeting enhancement system | |
| US20140244249A1 (en) | System and Method for Identification of Intent Segment(s) in Caller-Agent Conversations | |
| CN110138980B (en) | Intelligent outbound method, device, storage medium and server | |
| CN105141787A (en) | Service record compliance checking method and device | |
| CN112492111A (en) | Intelligent voice outbound method, device, computer equipment and storage medium | |
| CN108600081A (en) | A kind of method and device that mail outgoing achieves, Mail Gateway | |
| WO2022142031A1 (en) | Invalid call determination method and apparatus, computer device, and storage medium | |
| US8209185B2 (en) | Interface for management of auditory communications | |
| US8626514B2 (en) | Interface for management of multiple auditory communications | |
| CN105827787B (en) | number marking method and device | |
| US20230252486A1 (en) | Systems and methods for detecting complaint interactions | |
| CN112003989A (en) | Agent matching method and device, electronic equipment and computer storage medium | |
| CN110677540A (en) | Intelligent voice recognition management system for consultation telephone of medical institution | |
| CN113743983A (en) | Android application-based electric pin management method, device, equipment and medium | |
| KR102111831B1 (en) | System and method for discovering and exploring concepts | |
| CN111611391B (en) | Method, device, equipment and storage medium for classifying conversation | |
| US8843563B1 (en) | Processing communications for increased handling efficiency | |
| WO2019140242A1 (en) | User support system with automatic message categorization | |
| CN114189589A (en) | Customer service outbound management system | |
| CN113542509A (en) | Emergency processing method, device, storage medium and equipment | |
| CN113506585A (en) | Quality evaluation method and system for voice call | |
| CN111124365A (en) | RPA demand collection method and device | |
| CN112965844A (en) | CPU surge accident processing method and device |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| PB01 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination |