CN113364667A - Message notification method and device - Google Patents
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Abstract
The application relates to a method and a device for message notification, wherein the method for message notification comprises the following steps: collecting notification modes capable of notifying the clients to be notified of messages according to the operation behavior events of the clients to be notified to obtain a corresponding first notification mode list; obtaining a second notification mode list corresponding to the message from the first notification mode list, and obtaining a weight value of each notification mode in the second notification mode list set by the service personnel according to own experience; monitoring login behavior events of clients to be notified, and scoring each notification mode according to a first rule according to a login mode and a first relation adopted by the login behavior events; calculating the reachable score of each notification mode of the corresponding message according to the weight value of each notification mode and the score of each notification mode; acquiring an optimal notification mode, and sending a corresponding message to a client to be notified by adopting the optimal notification mode; the method and the system have the effects of ensuring that the customer can receive the order message in time and improving the reliability of message notification.
Description
Technical Field
The present application relates to the field of message transmission technologies, and in particular, to a method and an apparatus for message notification.
Background
At present, with the development of internet information technology and mobile terminal channels, more and more enterprises carry out marketing, financial notification, login reminding, safety notification and the like through message transmission in the forms of e-mails, mobile phone short messages, social software, service system in-station messages and the like; particularly, when the operations of issuing a discount, confirming an order and the like are performed, a corresponding message needs to be sent to inform a client and the client needs to confirm, so that whether the message is timely and accurately sent to the client and the client confirms is particularly important.
At present, a notification mode adopted when a service system sends a message for confirming an order to a client is a default notification mode which directly uses service setting, the default notification mode is generally fixed, for example, the default notification mode is an email or a mobile phone short message, and when the client needs to be notified by confirming order operation, the message for confirming the order is sent to the client only through the default notification mode for the email or the mobile phone short message; however, in practical application, the problem that the daily operation habits of the customers are not matched with the default notification mode often exists, for example, the default notification mode is an electronic mailbox, but the customers are not commonly used or do not maintain the electronic mailbox; or, the default notification mode is a short message of a mobile phone, but the default notification mode in the service system is not updated in time after the mobile phone number of the client is changed, so that the corresponding message cannot be confirmed by the client in time or cannot be accurately sent to the client.
Disclosure of Invention
In order to ensure that a client can receive order messages in time and improve the reliability of message notification reaching, the application provides a message notification method and a message notification device.
In a first aspect, the present application provides a method for notifying a message, which adopts the following technical solutions:
a method for notifying messages, according to the operation behavior event of the clients to be notified, collecting all notification modes capable of notifying the clients to be notified of messages, and obtaining a corresponding first notification mode list; obtaining a second notification mode list corresponding to the message from the first notification mode list, and obtaining a weight value of each notification mode in the second notification mode list, which is set by a service person according to own experience; monitoring login behavior events of a client to be notified, and scoring each notification mode according to a first rule according to a login mode and a first relation adopted by the login behavior events; the first relation is a corresponding relation between a login mode and a notification mode; calculating the reachable score of each notification mode of the corresponding message according to the weight value of each notification mode and the score of each notification mode; wherein the reach score represents a probability of success of a client receiving and confirming a message by sending the message in a corresponding notification manner;
acquiring an optimal notification mode, and sending a corresponding message to a client to be notified by adopting the optimal notification mode; wherein the optimal notification mode is the notification mode with the highest reachable score in the second notification mode list.
By adopting the technical scheme, the reachable score of each notification mode of the corresponding message is calculated according to the weight value set by the service personnel and the score of each notification mode, and the notification mode with the highest reachable score is adopted to notify the client to be notified; under the double limits of the weight value of each notification mode and the score of the corresponding notification mode, the reliability that the client to be notified successfully receives the notification message is improved.
Optionally, the obtaining a second notification mode list of corresponding messages from the first notification mode list, and obtaining a weight value of each notification mode in the second notification mode list, which is set by a service person according to experience of the service person, includes:
screening the first notification mode list according to the message type to obtain a second notification mode list; and acquiring the weight value of each notification mode in the second notification mode list set by the service personnel according to the experience of the service personnel.
By adopting the technical scheme, the second notification mode list is obtained by screening from the first notification mode list according to the message type, and the rigor degree of message notification is further improved.
Optionally, the method further includes: and setting the notification mode with the maximum weight value as a default notification mode.
By adopting the technical scheme, the setting of the default notification mode further reflects the tendency of business personnel and makes a strong reference for the finally selected notification mode.
Optionally, the monitoring a login behavior event of a client to be notified, and scoring each notification mode according to a first rule according to a login mode and a first relationship adopted by the login behavior event includes:
monitoring login behavior events of a client to be notified, acquiring login modes adopted by each login behavior event, and recording the times of each login mode; and obtaining the score of each notification mode according to the first rule according to the number of times of each login mode and the first relation.
By adopting the technical scheme, the score of each notification mode is obtained according to the monitoring of the login behavior event of the client to be notified.
Optionally, the first relationship is searched according to the login manner to obtain a corresponding notification manner, and the score of the corresponding notification manner is added with a preset score.
By adopting the technical scheme, the notification mode adopts a preset value mode, and the calculation is simple and the operation is convenient.
Optionally, the obtaining the optimal notification manner and sending the corresponding message to the client to be notified by using the optimal notification manner includes: ranking the reachable scores of each notification mode in a ranking mode from high to low according to the reachable score of each notification mode; when the reachable scores of the two or more notification modes are equal, any one notification mode is directly selected from the notification modes with equal reachable scores to notify the client to be notified.
By adopting the technical scheme, the sequencing mode from high to low is selected, and the calculation is simple; and when the touchable scores of two or more notification modes are equal, one notification mode is directly adopted to notify the client, so that the flexibility is high.
Optionally, after obtaining the optimal notification manner and sending the corresponding message to the client to be notified by using the optimal notification manner, the method further includes: sending a website link of a corresponding message to a client to be notified by adopting the optimal notification mode; monitoring the access event of the client to be notified to the website link within a preset time; if the access event is not detected within the preset time, acquiring a standby notification mode from the second notification mode list, and resending a corresponding message to the client to be notified through the standby notification mode; wherein the standby notification manner is a notification manner with the second highest reachable score in the second notification manner list.
By adopting the technical scheme, the website link is sent to the client to be notified, the access event of the client to be notified to the website link is monitored, whether the client to be notified is sent with the message notification is determined, and the message notification is further ensured to the client to be notified.
In a second aspect, the present application provides a device for notifying a message, which adopts the following technical solutions:
an apparatus for message notification, comprising a processor and a memory, and a computer program stored on the memory and capable of running on the processor, the processor implementing the method of message notification according to any one of the first aspect when executing the computer program.
In a third aspect, the present application provides a computer-readable storage medium, which adopts the following technical solutions:
a computer-readable storage medium storing computer-executable instructions for performing the method of message notification according to any one of the first aspects.
In summary, the present application includes at least one of the following beneficial technical effects:
1. calculating the touchable score of each notification mode corresponding to the message according to the weight value set by the service personnel and the score of each notification mode, and notifying the client to be notified by adopting the notification mode with the highest touchable score; under the double limits of the weight value of each notification mode and the score of the corresponding notification mode, the reliability that the client to be notified successfully receives the notification message is improved;
2. the sorting mode from high to low is selected, and the calculation is simple; and when the touchable scores of two or more notification modes are equal, one notification mode is directly adopted to notify the client, so that the flexibility is high.
Drawings
FIG. 1 is a flow chart of a method for message notification in an embodiment of the present application;
fig. 2 is a flowchart of further determining whether a client to be notified successfully receives a message notification in a method for message notification in an embodiment of the present application;
fig. 3 is a schematic structural diagram of an apparatus for message notification in an embodiment of the present application.
Detailed Description
In order to make the objects, technical solutions and advantages of the present application more apparent, the present application is further described in detail below with reference to fig. 1-3 and the embodiments. It should be understood that the specific embodiments described herein are merely illustrative of the present application and are not intended to limit the present application.
An embodiment of the present application discloses a method for notifying a message, and referring to fig. 1, as an implementation manner of the method for notifying a message, the method for notifying a message disclosed in the embodiment includes:
step S100, collecting all notification modes capable of notifying the client to be notified of messages according to the operation behavior event of the client to be notified, and obtaining a corresponding first notification mode list.
In this embodiment, the service staff needs to send a message notification to each client to be notified in charge of the service staff, where the content of the message notification includes, but is not limited to, a discount confirmation service, an order confirmation service, and the like, and collects all notification modes capable of notifying the client to be notified of a message according to an operation behavior event of the client to be notified, where the operation behavior event includes, but is not limited to, a registration behavior of the client to be notified, other click events after entering an operating system, and an operation payment event; for example, when a customer to be notified logs in a mobile terminal of the customer, account registration needs to be performed first, the account registration may adopt different modes, such as a mobile phone number and a mailbox, after the customer to be notified enters the mobile terminal after the registration is completed, the customer to be notified may be guided to fill different other contact modes capable of notifying the customer to be notified, and all collected notification modes capable of notifying the customer to be notified of messages form a first notification mode list.
And step S200, obtaining a second notification mode list corresponding to the message from the first notification mode list, and obtaining a weight value of each notification mode in the second notification mode list set by the service personnel according to self experience.
Screening from the first notification mode list according to the message type to obtain a second notification mode list; and screening out notification modes which correspond to the messages and are more suitable for the client to be notified from the first notification mode list to form a second notification mode list, wherein the notification modes in the second notification mode list are considered to be more easily received by the client.
The service personnel sets a weight value for each notification mode in the second notification mode list, the setting of the weight value is completely determined according to the self experience of the service personnel, according to the knowledge of the service personnel to the clients to be notified, the service personnel has own estimation for each notification mode, if the service personnel thinks that the probability of success of a certain notification mode reaching the clients to be notified is highest, the service person may set the weight value of the notification method to be higher, if the service person considers that the probability of success of a certain notification method reaching the client to be notified is the lowest, it is possible that the service person will set a lower weight value for such notification means, obtain the weight value set by the service person for each notification means, and the notification mode with the largest weight value is set as a default notification mode, namely, the notification mode is considered as the most easily received notification mode by the service personnel.
Step S300, monitoring login behavior events of clients to be notified, and scoring each notification mode according to a first rule according to a login mode and a first relation adopted by the login behavior events; the first relation is a corresponding relation between the login mode and the notification mode.
In this embodiment, the login behavior event of the client to be notified is monitored in real time, the login manner adopted by each login behavior event is obtained, and each login manner is stored.
Obtaining the grade of each notification mode according to the times of each login mode and the corresponding relation between the login mode and the notification mode and a first rule; the first rule refers to that a first relation is searched according to a login mode to obtain a corresponding notification mode, and a score of the corresponding notification mode is added with a preset score.
It should be noted here that the client to be notified may log in various different applications, and the login mode adopted for each application is the same as the corresponding notification mode, and the login mode and the corresponding notification mode are superimposed according to the preset score; for example, if the number of times of logging in by using the short message verification code in a certain period of time is four, the short message channel is divided into 4 points, that is, the scoring result is 4 points; or the number of times of inquiring the in-station credit by the client to be notified in a certain period of time is three, the score of the in-station credit channel is 3, namely the score result is 3.
Step S400, calculating the reachable score of each notification mode of the corresponding message according to the weight value of each notification mode and the score of each notification mode; wherein the reach score represents a probability of success for the sending messaging client to receive and confirm the message by way of the corresponding notification.
The formula for calculating the reachable score of each notification mode of the corresponding message according to the weight value of each notification mode and the score of each notification mode is as follows: the weight value of each notification mode x the score of each notification mode = the reachable score of each notification mode of the corresponding message, where the reachable score represents the success probability of sending the message to be notified to the client to receive and confirm the message by the corresponding notification mode, and therefore, the higher the reachable score is, the higher the success probability of sending the message to be notified to the client to receive and confirm the message by the corresponding notification mode is, the lower the reachable score is, and the lower the success probability of sending the message to be notified to the client to receive and confirm the message by the corresponding notification mode is.
For example, the order placing success notification can be set in two notification modes: a short message notification mode and a mail notification mode; the short message notification mode is a default notification mode, and the setting ratio is higher when a service person sets a weight value, and is set to be 50; the mail notification mode is a non-default notification mode, and generally set by a service person when setting a weight value is a little lower, here set as 20; if the client to be notified adopts the short message verification login mode twice within the preset time period, the score is 2, and the client to be notified adopts the mailbox login mode 6 times, the total reachable score of the short message notification is 50 × 2=100, and the total reachable score of the mailbox is 20 × 6= 120.
It should be noted that the notification method not included in the second notification method list is defaulted to 0; for example, if the wechat notification method is not in the second notification method list, the weight value thereof is defaulted to 0, and even if the later system calculates the score of the notification method to be 10 points according to the login behavior of the client to be notified, the later system will not become an alternative notification method for notifying the client to be notified.
Step S500, obtaining an optimal notification mode, and sending a corresponding message to a client to be notified by adopting the optimal notification mode; and the optimal notification mode is the notification mode with the highest reachable score in the second notification mode list.
In the embodiment, the reachable scores of each notification mode are sorted from high to low according to the reachable score of each notification mode; the ranking method is not limited here, and may be a method of comparing the reachable scores of each notification method one by one, or a method of directly ranking the reachable scores of all notification methods from high to low as a whole, so as to select the highest reachable score of the notification method.
And acquiring the optimal notification mode, namely the notification mode with the highest reachable score in the second notification mode list, and sending a corresponding message to the client to be notified by adopting the optimal notification mode. Here, it should be noted that: when the reachable scores of the two or more notification modes are equal, any one notification mode is directly selected from the notification modes with equal reachable scores to notify the client to be notified.
In the embodiment of the application, the reachable score of each notification mode of the corresponding message is calculated according to the weight value set by the service personnel and the score of each notification mode, and the notification mode with the highest reachable score is adopted to notify the client to be notified; under the double limits of the weight value of each notification mode and the score of the corresponding notification mode, the reliability that the client to be notified successfully receives the notification message is improved.
Further, the feedback state of the client to be notified is monitored after the optimal notification mode is adopted to send the corresponding message to the client to be notified.
Step S501, sending a website link of a corresponding message to a client to be notified in an optimal notification mode; the content of the website link includes but is not limited to an order preferential link, a promotion poster link and the like.
Step S502, monitoring an access event of a client to be notified to the website link within a preset time;
monitoring whether the client to be notified accesses the website link within a preset time, wherein the preset time generally means three days or within one week, and judging whether the client to be notified successfully receives the message notification sent to the client in an optimal notification mode according to the access event of the client to be notified.
Step S503, if the access event is not detected within the preset time, obtaining the standby notification mode from the second notification mode list, and resending the corresponding message to the client to be notified through the standby notification mode. If it is detected that the client to be notified does not access the corresponding message website link within the preset time period, which indicates that the client to be notified may not receive the notification message, the client to be notified needs to be notified again in a standby notification manner, so as to ensure that the client to be notified receives the notification message to the maximum extent possible. Here, the alternative notification manner is the notification manner with the second highest reachable score in the second notification manner list.
Step S504, if an access event is detected within a preset time; indicating that the client to be notified has received the notification message, no further action is required.
The settings from step S501 to step S504 are to detect the access event of the client to be notified by sending the website link corresponding to the message to the client to be notified, and to confirm whether to send the message notification to the client to be notified again according to the feedback condition of the client to be notified, so as to further ensure that the message notification is sent to the client to be notified.
The embodiment of the present application further discloses a device for notifying a message, and specifically, the device includes: one or more processors 200 and memory 100, as shown in FIG. 3, take the example of one processor 200 and memory 100. The processor 200 and the memory 100 may be connected by a bus or other means, such as by a bus connection for example.
The memory 100 is used as a non-transitory computer readable storage medium for storing a non-transitory software program and a non-transitory computer executable program, such as a method of message notification in the embodiments of the present application. The processor 200 implements a message notification method in the above-described embodiment of the present application by executing the non-transitory software program and the instructions stored in the memory 100.
The memory 100 may include a storage program area and a storage data area, wherein the storage program area may store an operating device, an application program required for at least one function; the storage data area may store data and the like necessary to execute a method of message notification in the above-described embodiments. Further, the memory 100 may include high speed random access memory, and may also include non-transitory memory, such as at least one magnetic disk storage device, flash memory device, or other non-transitory solid state storage device. In some embodiments, the memory optionally includes memory located remotely from the processor, and these remote memories may be connected to the terminal over a network. Examples of such networks include, but are not limited to, the internet, intranets, local area networks, mobile communication networks, and combinations thereof.
Non-transitory software programs and instructions required to implement one of the above-described embodiments of the method of message notification are stored in a memory, and when executed by one or more processors, perform one of the above-described embodiments of the method of message notification, e.g., perform method steps S100-S500 in fig. 1, and method steps S501-S504 in fig. 2, described above.
In addition, the present application also provides a computer-readable storage medium, which may be included in the electronic device described in the above embodiment; or may be separate and not incorporated into the electronic device. The computer-readable storage medium stores one or more programs that, when executed by one or more processors, perform the message notification methods described herein.
The foregoing is a preferred embodiment of the present application and is not intended to limit the scope of the application in any way, and any features disclosed in this specification (including the abstract and drawings) may be replaced by alternative features serving equivalent or similar purposes, unless expressly stated otherwise. That is, unless expressly stated otherwise, each feature is only an example of a generic series of equivalent or similar features.
Claims (9)
1. A method for notifying a message, comprising:
collecting all notification modes capable of notifying the client to be notified of messages according to the operation behavior event of the client to be notified to obtain a corresponding first notification mode list;
obtaining a second notification mode list corresponding to the message from the first notification mode list, and obtaining a weight value of each notification mode in the second notification mode list, which is set by a service person according to own experience;
monitoring login behavior events of a client to be notified, and scoring each notification mode according to a first rule according to a login mode and a first relation adopted by the login behavior events; the first relation is a corresponding relation between a login mode and a notification mode;
calculating the reachable score of each notification mode of the corresponding message according to the weight value of each notification mode and the score of each notification mode; wherein the reach score represents a probability of success of a client receiving and confirming a message by sending the message in a corresponding notification manner;
acquiring an optimal notification mode, and sending a corresponding message to a client to be notified by adopting the optimal notification mode; wherein the optimal notification mode is the notification mode with the highest reachable score in the second notification mode list.
2. The method according to claim 1, wherein the obtaining a second notification mode list corresponding to the message from the first notification mode list and obtaining a weight value of each notification mode in the second notification mode list set by the service person according to his or her own experience comprises:
screening the first notification mode list according to the message type to obtain a second notification mode list;
and acquiring the weight value of each notification mode in the second notification mode list set by the service personnel according to the experience of the service personnel.
3. The method of claim 2, further comprising: and setting the notification mode with the maximum weight value as a default notification mode.
4. A message notification method according to claim 1, wherein the monitoring of login behavior events of the client to be notified, and the scoring of each notification mode according to a first rule based on the login mode and the first relationship adopted by the login behavior events comprises:
monitoring login behavior events of a client to be notified, acquiring login modes adopted by each login behavior event, and recording the times of each login mode;
and obtaining the score of each notification mode according to the first rule according to the number of times of each login mode and the first relation.
5. A message notification method according to any one of claims 1 to 4, wherein said first rule is:
and searching the first relation according to the login mode to obtain a corresponding notification mode, and adding a preset score to the score of the corresponding notification mode.
6. The method according to claim 1, wherein the obtaining the optimal notification mode and sending the corresponding message to the client to be notified by using the optimal notification mode comprises:
ranking the reachable scores of each notification mode in a ranking mode from high to low according to the reachable score of each notification mode;
when the reachable scores of the two or more notification modes are equal, any one notification mode is directly selected from the notification modes with equal reachable scores to notify the client to be notified.
7. The method according to claim 1, further comprising, after the obtaining the optimal notification mode and sending the corresponding message to the client to be notified in the optimal notification mode, the following steps:
sending a website link of a corresponding message to a client to be notified by adopting the optimal notification mode;
monitoring the access event of the client to be notified to the website link within a preset time;
if the access event is not detected within the preset time, acquiring a standby notification mode from the second notification mode list, and resending a corresponding message to the client to be notified through the standby notification mode; wherein the standby notification manner is a notification manner with the second highest reachable score in the second notification manner list.
8. An apparatus of message notification, comprising: memory, processor and computer program stored on the memory and executable on the processor, characterized in that the processor implements the method of the device for message notification according to any of claims 1 to 7 when executing the computer program.
9. A computer-readable storage medium storing computer-executable instructions for performing the method of the apparatus for message notification of any one of claims 1 to 7.
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| CN107533747A (en) * | 2012-12-14 | 2018-01-02 | 脸谱公司 | For notice to be sent to the technology of subscriber |
| CN109861856A (en) * | 2019-01-25 | 2019-06-07 | 平安科技（深圳）有限公司 | Notification method, device, storage medium and the computer equipment of system failure information |
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- 2021-05-25 CN CN202110569920.5A patent/CN113364667A/en active Pending
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| CN107533747A (en) * | 2012-12-14 | 2018-01-02 | 脸谱公司 | For notice to be sent to the technology of subscriber |
| CN106487827A (en) * | 2015-08-25 | 2017-03-08 | 平安科技（深圳）有限公司 | Multimode pushes control method and system |
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Application publication date: 20210907 |