CN112819403A

CN112819403A - Order processing method and device

Info

Publication number: CN112819403A
Application number: CN202110038904.3A
Authority: CN
Inventors: 陈进清; 徐明泉; 黄绍建; 咸珂; 杨秋源; 饶佳佳
Original assignee: Beijing Xingxuan Technology Co Ltd
Current assignee: Beijing Xingxuan Technology Co Ltd
Priority date: 2017-07-04
Filing date: 2017-07-04
Publication date: 2021-05-18
Also published as: CN109214739B; CN109214739A

Abstract

The embodiment of the application provides an order processing method and device. An order processing method comprises the following steps: distributing the order to be processed to a first distributor with the matching degree of the order to be processed meeting the matching degree requirement; estimating the time-consuming duration of each road section in the process of the first deliverer reaching the user address corresponding to the to-be-processed order from the current position according to the order processing plan of the first deliverer and the processing speed of the first deliverer; and obtaining the predicted processing completion time of the order to be processed by combining the current time and the time-consuming duration of the first delivery person on each road section. By adopting the technical scheme provided by the embodiment of the application, relatively finer-grained logistics information can be provided so as to improve user experience.

Description

Order processing method and device

The application is a divisional application of an invention patent application with the application date of 2017, 7 and 4, and the application number of 201710538269.9, and the name of the invention patent application is order processing method and device.

Technical Field

The present application relates to the field of internet technologies, and in particular, to an order processing method and apparatus.

Background

With the rapid development of e-commerce technology, users can obtain their required articles based on e-commerce applications (apps) without going out. Typically, these items need to be distributed from the supply of items to the customers by a logistics company providing logistics services, such as china postal Service, United states Parcel Service (UPS), and the like.

In the prior art, in order to facilitate the user to know the delivery status of the order, the e-commerce application generally requires the logistics company to provide the logistics information of the order and provide the information to the user through an order tracking page. The logistics information provided by the logistics company generally includes: the order arrives at the transfer site, the order arrives at the destination city (colloquially called landing), and the landing is to be charged by some distributor. The floor distribution refers to a process of distributing an order from a distribution site of a destination city to a user after the order reaches the destination city.

Currently, logistics companies can only provide logistics information with a coarser granularity, and a solution is needed to provide logistics information with a finer granularity to users so as to improve user experience.

Disclosure of Invention

Aiming at the problems in the prior art, after analysis and research, the inventor of the application provides a solution, and the core principle of the solution is as follows: the user is allowed to reserve the delivery time of the order to improve the user experience.

Based on the above, an embodiment of the present application provides an order processing method, including: receiving user expected processing completion time input by a user for an order to be processed; according to the expected processing completion time of the user, obtaining a processing start time interval to which the order to be processed belongs; and in the processing starting time interval, carrying out distribution processing on the order to be processed.

In an optional embodiment, the delivering the to-be-processed order further includes: and distributing the to-be-processed order to a first distributor with the matching degree of the to-be-processed order meeting the matching degree requirement.

In an optional embodiment, the method further comprises: the method comprises the steps of determining a corresponding relation between processing completion time expected by a user and a processing starting time interval in advance;

the obtaining of the processing start time interval to which the to-be-processed order belongs according to the processing completion time expected by the user specifically includes: and obtaining the processing starting time interval to which the order to be processed belongs by combining the corresponding relation between the processing starting time interval and the processing finishing time expected by the user of the order to be processed.

In an optional embodiment, the method further comprises: pre-distributing the order to be processed to at least one distributor; simulating the distribution process of the at least one distributor to the order to be processed according to the order processing plan and the processing speed of the at least one distributor, so as to obtain the predicted processing time length of the order to be processed; the obtaining of the processing start time interval to which the to-be-processed order belongs according to the processing completion time expected by the user specifically includes: and acquiring a processing starting time interval to which the to-be-processed order belongs according to the user expected processing completion time of the to-be-processed order and the predicted processing duration.

In an optional implementation manner, obtaining a processing start time interval to which the to-be-processed order belongs according to the user expected processing completion time and the predicted processing duration of the to-be-processed order includes: pushing the predicted processing time length backwards to obtain critical time, wherein the time is expected to be processed by the user of the order to be processed; and taking the ending time as the critical time or a time interval earlier than the critical time as a processing starting time interval to which the order to be processed belongs.

In an optional embodiment, the simulating the delivery process of the at least one delivery member to the pending order to obtain the predicted processing duration of the pending order further comprises: and simulating the distribution process of the to-be-processed orders by a plurality of distributors to obtain the time lengths required by the plurality of distributors to distribute the to-be-processed orders, and selecting the maximum time length as the predicted processing time length, or selecting the minimum time length as the predicted processing time length, or selecting the average value of the time lengths as the predicted processing time length.

In an optional embodiment, the allocating the to-be-processed order to a first distributor whose matching degree with the to-be-processed order meets a matching degree requirement includes: dividing the order to be processed into order groups according to the attribute information of the order to be processed; according to the matching degree of the order set and at least one distributor, selecting a distributor meeting the matching degree requirement of the order set as the first distributor from the at least one distributor; the order group is assigned to the first distributor.

In an optional embodiment, dividing the to-be-processed order into an order group according to the attribute information of the to-be-processed order includes: acquiring at least one other order meeting the set requirement with the position relation and the time relation of the order to be processed according to the user address of the order to be processed and the expected processing completion time of the user; and dividing the order to be processed and the at least one other order into the same order group.

In an optional embodiment, dividing the to-be-processed order into an order group according to the attribute information of the to-be-processed order includes: determining a time area to which the order to be processed belongs according to the processing completion time expected by the user of the order to be processed; and adding the order to be processed into the order group corresponding to the time area.

In an optional embodiment, dividing the to-be-processed order into an order group according to the attribute information of the to-be-processed order includes: determining a position area to which the order to be processed belongs according to the user address of the order to be processed; and adding the order to be processed into the order group corresponding to the position area.

An embodiment of the present application further provides an order processing apparatus, including: a first unit for receiving a user's desired processing completion time input by a user for an order to be processed; a second unit, configured to obtain a processing start time interval to which the to-be-processed order belongs according to the processing completion time expected by the user; and the third unit is used for carrying out distribution processing on the order to be processed in the processing starting time interval.

In an alternative embodiment, the apparatus further comprises: and the distribution unit is used for distributing the to-be-processed order to a first distributor, the matching degree of which meets the matching degree requirement, of the to-be-processed order within the processing starting time interval.

In an alternative embodiment, the apparatus further comprises: a fourth unit for determining in advance a correspondence between a processing completion time desired by the user and the processing start time interval; the second unit is specifically configured to: and obtaining the processing starting time interval to which the order to be processed belongs by combining the corresponding relation between the processing starting time interval and the processing finishing time expected by the user of the order to be processed.

In an alternative embodiment, the apparatus further comprises: the simulation unit is used for pre-distributing the order to be processed to at least one distributor; simulating the distribution process of the at least one distributor to the order to be processed according to the order processing plan and the processing speed of the at least one distributor, so as to obtain the predicted processing time length of the order to be processed; the second unit is specifically configured to: and acquiring a processing starting time interval to which the to-be-processed order belongs according to the user expected processing completion time of the to-be-processed order and the predicted processing duration.

In an optional embodiment, the simulation unit is specifically configured to: pushing the predicted processing time length backwards to obtain critical time, wherein the time is expected to be processed by the user of the order to be processed; and taking the ending time as the critical time or a time interval earlier than the critical time as a processing starting time interval to which the order to be processed belongs.

In an optional embodiment, the simulation unit is specifically configured to: and simulating the distribution process of the to-be-processed orders by a plurality of distributors to obtain the time lengths required by the plurality of distributors to distribute the to-be-processed orders, and selecting the maximum time length as the predicted processing time length, or selecting the minimum time length as the predicted processing time length, or selecting the average value of the time lengths as the predicted processing time length.

In an optional embodiment, the allocation unit is specifically configured to: dividing the order to be processed into order groups according to the attribute information of the order to be processed; according to the matching degree of the order set and at least one distributor, selecting a distributor meeting the matching degree requirement of the order set as the first distributor from the at least one distributor; the order group is assigned to the first distributor.

In an optional embodiment, the allocation unit is specifically configured to: acquiring at least one other order meeting the set requirement with the position relation and the time relation of the order to be processed according to the user address of the order to be processed and the expected processing completion time of the user; and dividing the order to be processed and the at least one other order into the same order group.

In an optional embodiment, the allocation unit is specifically configured to: determining a time area to which the order to be processed belongs according to the processing completion time expected by the user of the order to be processed; and adding the order to be processed into the order group corresponding to the time area.

In an optional embodiment, the allocation unit is specifically configured to: determining a position area to which the order to be processed belongs according to the user address of the order to be processed; and adding the order to be processed into the order group corresponding to the position area.

The embodiment of the application also provides an electronic device, which comprises a memory and a processor; the memory is used for storing one or more computer instructions, wherein the one or more computer instructions, when executed by the processor, can implement the steps of the method provided by the above-mentioned method embodiments.

Embodiments of the present application further provide a computer-readable storage medium storing a computer program, where the computer program can implement the steps in the method provided by the above method embodiments when executed by a computer.

In the embodiment of the application, the processing starting time interval to which the to-be-processed order belongs is determined according to the processing completion time expected by the user, and the to-be-processed order is delivered according to the processing starting time interval, so that the user is allowed to reserve the delivery time of the order, and the user experience is improved.

Drawings

The accompanying drawings, which are included to provide a further understanding of the application and are incorporated in and constitute a part of this application, illustrate embodiment(s) of the application and together with the description serve to explain the application and not to limit the application. In the drawings:

fig. 1a is a schematic flowchart of an order processing method according to an embodiment of the present application;

FIG. 1b is a schematic flow chart illustrating an order processing method according to another embodiment of the present application;

FIG. 2a is a schematic structural diagram of an order processing system according to another embodiment of the present application;

FIG. 2b is a schematic flowchart of an order processing method according to another embodiment of the present application;

FIG. 2c is a schematic flowchart of an order processing method according to another embodiment of the present application;

FIG. 2d is a schematic flowchart of an order processing method according to another embodiment of the present application;

FIG. 3 is a flowchart illustrating an order processing method according to another embodiment of the present application;

FIG. 4 is a flowchart illustrating an order processing method according to another embodiment of the present application;

FIG. 5 is a flowchart illustrating an order processing method according to another embodiment of the present application;

FIG. 6a is a schematic structural diagram of an order processing system according to another embodiment of the present application;

FIG. 6b is a flowchart illustrating an order processing method according to another embodiment of the present application;

FIG. 6c is a flowchart illustrating an order processing method according to another embodiment of the present application;

FIG. 7 is a schematic structural diagram of an order processing apparatus according to another embodiment of the present application;

fig. 8 is a schematic structural diagram of an order processing apparatus according to another embodiment of the present application.

Detailed Description

In order to make the objects, technical solutions and advantages of the present application more apparent, the technical solutions of the present application will be described in detail and completely with reference to the following specific embodiments of the present application and the accompanying drawings. It should be apparent that the described embodiments are only some of the embodiments of the present application, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present application.

Fig. 1a is a flowchart illustrating an order processing method according to an embodiment of the present application. As shown in fig. 1a, the method comprises:

111. and allocating the order to be processed to a first distributor which meets the matching degree requirement with the matching degree of the order to be processed.

112. And estimating the time consumed by the first deliverer on each road section in the process of arriving at the user address corresponding to the to-be-processed order from the current position according to the order processing plan of the first deliverer and the processing speed of the first deliverer.

113. And obtaining the predicted processing completion time of the order to be processed by combining the current time and the time-consuming duration of the first delivery person on each road section.

In this embodiment, the to-be-processed order may be an order in any logistics scene, for example, a take-out order in a take-out scene, or a floor-based order in a floor-based scene. Orders in the floor mix scenario may relate to the floor delivery process, and may be referred to as floor mix orders. The floor delivery process refers to a process of delivering an order from a delivery site of a destination city to an order receiving user after the order reaches the destination city.

In this embodiment, the matching degree between the order to be processed and each distributor may be calculated according to the attribute information of the order to be processed and the attribute information of the existing order of each distributor; and selecting the distributor which meets the matching degree requirement of the order to be processed as a first distributor according to the matching degree between the order to be processed and each distributor.

And further, according to the order processing plan of the first deliverer and the processing speed of the first deliverer, estimating the time consumed by the first deliverer on each road section in the process of arriving at the user address corresponding to the to-be-processed order from the current position. The order processing plan of the first delivery person mainly refers to the order of the first delivery person to process the orders required to be processed. Based on the first deliverer's order processing plan and the first deliverer's processing speed, the time taken for the first deliverer to process each order may be estimated. Optionally, the processing here includes, but is not limited to, dispatching the order to the corresponding user address, or taking the piece to the corresponding user address. Therefore, the time consumed by the first distributor when the first distributor arrives at the user address corresponding to the to-be-processed order from the current position can be estimated, and each road corresponds to one order. Optionally, the time duration taken on each road segment represents a time duration required for the first deliverer to process the order corresponding to the road segment.

Further, the predicted processing completion time of the order to be processed may be obtained in combination with the current time and the time duration of the first delivery person on each road segment. For example, the current time may be pushed back by the time duration of the first dispenser on each road segment, thereby obtaining the expected processing completion time of the pending order.

In this embodiment, after the to-be-processed order is distributed to the deliverers, based on the order processing plan and the processing speed of the deliverers, the time for the deliverers to process and complete the to-be-processed order is estimated, and the time for the deliverers to process and complete the order can be estimated instead of the coarse-grained logistics information that the order is processed by a certain deliverer, so that relatively finer-grained logistics information can be provided, and the user experience can be improved.

Further, as shown in fig. 1b, after step 113, the method further includes:

114. and pushing logistics information to a user corresponding to the order to be processed, wherein the logistics information comprises the predicted processing completion time of the order to be processed.

In this embodiment, after the predicted processing completion time of the to-be-processed order is obtained, the predicted processing completion time of the to-be-processed order is pushed to the corresponding user, so that the user can know the more accurate time for the distributor to process and complete the to-be-processed order, the time of the distributor can be conveniently and reasonably arranged, the time wasted by waiting for the distributor for the to-be-processed order can be reduced, and the user experience is improved.

In an optional embodiment, before allocating the to-be-processed order to the first distributor whose matching degree of the to-be-processed order meets the matching degree requirement, the method further includes: pre-allocating the order to be processed to at least one distributor; simulating the distribution process of the at least one distributor to the order to be processed according to the order processing plan and the processing speed of the at least one distributor, so as to obtain the predicted processing time length of the order to be processed; and acquiring a processing starting time interval to which the to-be-processed order belongs according to the user expected processing completion time of the to-be-processed order and the predicted processing duration. Correspondingly, the step of allocating the to-be-processed order to a first distributor whose matching degree with the to-be-processed order meets the matching degree requirement comprises the following steps: and allocating the order to be processed to the first delivery person within the processing starting time interval. The processing completion time desired by the user refers to a time at which the user desires the first distributor to complete the processing of the pending order. For example, the user-desired process completion time may be a user-desired delivery time, i.e., a time at which the user desires an order to be delivered.

Based on the expected processing completion time of the user of the to-be-processed order, the time range of the to-be-processed order in which processing is started can be predicted preliminarily and reasonably, so that a deliverer can be dispatched reasonably, and the overall processing efficiency is improved.

In an optional embodiment, the allocating the to-be-processed order to a first distributor whose matching degree with the to-be-processed order meets a matching degree requirement includes: dividing the order to be processed into order groups according to the attribute information of the order to be processed; according to the matching degree of the order set and at least one distributor, selecting a distributor meeting the matching degree requirement of the order set as the first distributor from the at least one distributor; the order group is assigned to the first distributor. In the embodiment, a grouping distribution mode is adopted to distribute the orders to be processed to the first delivery personnel, so that the distribution efficiency is improved.

The following three grouping modes can be adopted, but not limited to:

the first mode is as follows: dividing the to-be-processed order into an order group according to the attribute information of the to-be-processed order, wherein the dividing comprises the following steps: acquiring at least one other order meeting the set requirement with the position relation and the time relation of the order to be processed according to the user address of the order to be processed and the expected processing completion time of the user; and dividing the order to be processed and the at least one other order into the same order group.

The second mode is as follows: dividing the to-be-processed order into an order group according to the attribute information of the to-be-processed order, wherein the dividing comprises the following steps: determining a time area to which the order to be processed belongs according to the processing completion time expected by the user of the order to be processed; and adding the order to be processed into the order group corresponding to the time area.

The third mode is as follows: dividing the to-be-processed order into an order group according to the attribute information of the to-be-processed order, wherein the dividing comprises the following steps: determining a position area to which the order to be processed belongs according to the user address of the order to be processed; and adding the order to be processed into the order group corresponding to the position area.

In an optional embodiment, before predicting, according to the order processing plan of the first delivery member and the processing speed of the first delivery member, a time-consuming period of the first delivery member on each road segment in the process of arriving at the user address corresponding to the to-be-processed order from the current position, the method further includes:

displaying a customized page to the first distributor, wherein the customized page comprises orders which the first distributor needs to process; in response to the operation that the first delivery person customizes the processing sequence of the orders which need to be processed by the first delivery person on the customization page, acquiring an order processing plan of the first delivery person, wherein the order processing plan comprises the processing sequence of the orders which need to be processed by the first delivery person.

planning a processing sequence of the orders required to be processed by the first delivery staff according to the user address of the orders required to be processed by the first delivery staff to obtain an order processing plan of the first delivery staff, wherein the order processing plan comprises the processing sequence of the orders required to be processed by the first delivery staff.

Optionally, the order processing method may be applied to an order delivery scenario, so as to obtain the predicted delivery time of the order. In this scenario, the order processing plan is a delivery plan, the processing speed is a delivery speed, and the predicted processing completion time is a predicted delivery time. Specifically, the order to be processed may be distributed to a first distributor whose matching degree with the order to be processed meets the requirement of the matching degree; estimating the time-consuming duration of each road section in the process that a first deliverer arrives at the corresponding user address of the to-be-processed order from the current position according to the delivery plan of the first deliverer and the delivery speed of the first deliverer; and obtaining the predicted delivery time of the order to be processed by combining the current time and the time-consuming duration of the first delivery person on each road section.

Optionally, the order processing method may be applied to an order pickup scenario, so as to obtain an expected pickup time of the order. In this scenario, the order processing plan is a pickup plan, the processing speed is a pickup speed, and the predicted processing completion time is a predicted pickup time. Specifically, the order to be processed may be distributed to a first distributor whose matching degree with the order to be processed meets the requirement of the matching degree; estimating the time-consuming duration of each road section in the process of the first deliverer reaching the user address corresponding to the order to be processed from the current position according to the delivery plan of the first deliverer and the delivery speed of the first deliverer; and obtaining the predicted pickup time of the order to be processed by combining the current time and the time-consuming duration of the first delivery person on each road section.

The order processing method provided by the embodiment of the application can be applied to a floor matching scene and can also be applied to a take-out scene. The following describes in detail the implementation process of the above-mentioned embodiment of the present application in a floor-based scenario with reference to fig. 2a to 6 c.

Fig. 2a is a schematic structural diagram of an order processing system according to an embodiment of the present application. The order processing system may be used to schedule a deliverer to complete the delivery of a floor mix order, but is not limited to a floor mix order. As shown in fig. 2a, the system includes a scheduling apparatus 10, at least one terminal 20 of a distributor, and at least one terminal 30 of an order taking user.

The distribution personnel and the order receiving users can be located in different area ranges. In the same area, there are both the distributor and the order receiving user, and the distributor in the area is responsible for distributing the floor order to the order receiving user in the area. The division of the area range may be different according to different application scenarios. For example, in some application scenarios, a business circle in a city may be considered as a region scope. In some application scenarios, a politically divided city may be considered as a regional scope.

In a floor plan application scenario, it is more common to treat a city as a region. Based on this, fig. 2a illustrates an example in which the terminals 20 of some of the distributors and the terminals 30 of some of the order takers are located in a target city, and fig. 2a does not illustrate a city in which the terminals 20 of other distributors and the terminals 30 of other order takers are located.

In one application scenario, the dispatching device 10 needs to distribute the floor distribution order entering the destination city to the corresponding distributor in the destination city through the terminal 20 of the distributor, and the distributor sends the floor distribution order to the corresponding order receiving user in the destination city. In the distribution process, the scheduling device 10 calculates the estimated delivery time of the floor distribution order based on the distribution plan of the distributor, and then pushes the estimated delivery time to the corresponding order receiving user through the terminal 30 of the order receiving user, so that the order receiving user can know the more accurate delivery time of the floor distribution order, the time of the order receiving user can be conveniently and reasonably arranged, the time wasted by receiving the floor distribution order can be reduced, and the user experience is improved. In addition, the probability of secondary distribution of the distributor is reduced to a certain extent, and the distribution cost is saved.

In a specific implementation, the scheduling device 10 may be a server, a personal computer, a mobile phone, a tablet computer, or the like. Accordingly, the terminal 20 of the distributor may be a mobile phone, a personal computer, a mobile phone, a tablet computer, etc.; the terminal 30 of the order receiving user may be a mobile phone, a personal computer, a mobile phone, a tablet computer, etc.

For the process of the scheduling device 10 scheduling the deliverer to deliver the floor-type order to the order receiving user, reference is made to the description of the method embodiment below.

Fig. 2b is a flowchart illustrating an order processing method according to an embodiment of the present application. As shown in fig. 2b, the method comprises:

101. and distributing the floor type distribution order to be distributed to the first distributor.

102. And calculating the predicted delivery time of the floor type distribution order to be delivered according to the delivery plan of the first delivery person.

103. And pushing floor distribution logistics information to an order receiving user corresponding to the floor distribution order to be distributed, wherein the floor distribution logistics information comprises the predicted delivery time.

The floor distribution order refers to a traditional express delivery order, namely an order related to a floor distribution process. The floor delivery process refers to a process of delivering an order from a delivery site of a destination city to an order receiving user after the order reaches the destination city. The order receiving user refers to a user needing to receive the floor type matching order. Accordingly, the user who sends the floor mix order is referred to as the order issuing user. For example, in a shopping scenario, after a buyer user submits an order, a merchant needs to ship goods and deliver the goods to the buyer user through a logistics company; in this scenario, the order receiving user is a buyer user and the order issuing user is a merchant. For another example, still taking a shopping scenario as an example, after receiving the purchased article, the buyer user finds that the article is not satisfactory and needs to return, and then the buyer user needs to send the article to the merchant through the logistics company; in this scenario, the buyer user is the issuing user and the merchant is the receiving user. In the floor delivery process after the floor distribution order reaches the target city, for a delivery person, the order taking address corresponding to the floor distribution order is a delivery site in the target city, and the order sending address corresponding to the floor distribution order is an address of an order receiving user in the floor distribution order.

For any floor order, the distributor needs to send the order to the corresponding order receiving user. For convenience of description and distinction, in the embodiment of the present application, the floor mix order that needs to be delivered to the order receiving user is referred to as a floor mix order to be delivered. The floor mix orders to be dispensed may be one or more. In this regard, a floor mix order to be dispensed is dispensed to the dispenser as described in step 101. For ease of description and differentiation, the distributor responsible for distributing floor orders to be distributed will be referred to as the first distributor. The first distributor may be any distributor in the set of distributors.

For the first distributor, the order required to be distributed may only include the floor-to-be-distributed order distributed in step 101, that is, only the floor-to-be-distributed order distributed in step 101 needs to be responsible for distribution; alternatively, the order to be delivered may also include a plurality of floor mix orders, that is, the order needs to be responsible for delivering a plurality of floor mix orders, where the plurality of floor mix orders includes the floor mix order to be delivered, which is distributed in step 101.

The first delivery person can deliver the order to be delivered according to the delivery plan. The delivery plan of the first delivery person is actually the order in which the first delivery person delivers the orders for the desired delivery. Based on the order in which the first distributor delivers the orders, the time at which the first distributor delivers each order to the corresponding order taker may be estimated. The estimated time for the first distributor to distribute the order to the corresponding order receiving user is called the estimated arrival time of the order.

Based on the above, as described in step 102, the expected arrival time of the floor-mounted delivery order to be delivered may be calculated according to the delivery plan of the first delivery person. The expected delivery time is a relatively fine-grained time, typically on the order of hours or even minutes. For example, the projected delivery time for the floor mix order calculated herein may be a time range, such as 9:00-9:10 or 12:00-12:30 on 4/10 of 2017; it may also be specific times accurate to the order of hours, such as 13:00 or 15:00 on 4/10 of 2017, etc.; but also to the minute level, for example 13:20 or 15:30 or 16:40 on 4/10 of 2017, etc.

Based on step 102, in step 103, floor distribution logistics information may be pushed to the order receiving user corresponding to the floor distribution order to be distributed, and the floor distribution logistics information carries the estimated delivery time of the floor distribution order to be distributed. Unlike the prior art, in which the order receiving user is notified that a certain distributor is about to deliver the floor mix order, the floor mix logistics information includes the expected delivery time of the floor mix order, and not only notifies the user that the floor mix order is about to be delivered, but also can accurately tell the user when the floor mix order will be delivered.

Optionally, the floor distribution information can be pushed to the order receiving user by using a short message notification mode. For example, a short message is sent to the order receiving user, and the content of the short message is the floor distribution logistics information.

Optionally, the floor distribution information may be pushed to the order receiving user by using a message reminding manner provided by the operating system. For example, floor distribution information is presented to the user in a message reminder box of the operating system.

Optionally, the floor distribution information may be pushed to the order receiving user in an application-level message reminding manner. For example, the floor distribution flow information can be displayed on the order tracking page of the App of the order receiving user.

It should be noted that the floor distribution information may include information of the first distributor, such as contact information, name, etc., in addition to the expected delivery time.

As can be seen from the above, in this embodiment, the estimated delivery time of the floor mix order is calculated based on the delivery plan of the deliverer, and the estimated delivery time of the floor mix order is pushed to the order receiving user, so that the order receiving user can know the more accurate delivery time of the floor mix order, the time of the user can be conveniently and reasonably arranged, the time wasted by receiving the floor mix order can be reduced, and the user experience is improved.

In addition, the order receiving user can see the accurate delivery time of the floor distribution order, so that whether the order is convenient to sign or not can be determined in advance, if the order is inconvenient to sign or not, the order can be reasonably arranged in advance, for example, the order is delivered to other people for signing or is communicated with the distributor in advance to enable the distributor to carry out distribution at the convenient time, the probability of secondary distribution of the distributor is favorably reduced, the distribution cost is saved, and the overall distribution efficiency of the distributor is improved.

Based on the embodiment shown in fig. 2c, a more detailed order processing method, as shown in fig. 2c, includes the following steps:

105. and distributing the floor type distribution orders to be distributed to a first distributor with the matching degree of the floor type distribution orders to be distributed meeting the matching degree requirement.

106. According to the delivery plan of the first deliverer and the delivery speed of the first deliverer, the delivery time length of the first deliverer on each delivery road section in the process of delivering the floor delivery order to be delivered to the order receiving user is estimated.

107. And calculating the predicted delivery time of the floor type order to be delivered by combining the current time, the delivery time of the first delivery person on each delivery road section and the equal user time corresponding to each delivery road section.

108. And pushing floor distribution logistics information to an order receiving user corresponding to the floor distribution order to be distributed, wherein the floor distribution logistics information comprises the predicted delivery time of the floor distribution order to be distributed.

In this embodiment, the matching degree between the floor type order to be delivered and each delivery person can be calculated according to the attribute information of the floor type order to be delivered and the attribute information of the existing order of each delivery person; and selecting the distributor with the matching degree meeting the matching degree requirement with the floor type distribution order to be distributed as a first distributor according to the matching degree between the floor type distribution order to be distributed and each distributor.

Optionally, in the process of calculating the matching degree between the floor standing order to be distributed and the distributor, the similarity between the floor standing order to be distributed and each existing order of the distributor may be calculated according to the attribute information (for example, the address of the order receiving user) of the floor standing order to be distributed of the distributor and the attribute information (for example, the address of the order receiving user of each existing order) of the existing order of the distributor; and further, according to the similarity between the floor-type distribution order of the member to be distributed and each existing order, the matching degree between the floor-type distribution order of the member to be distributed and the distributor is obtained. For example, the maximum similarity may be selected from the similarities between the floor-to-be-delivered order and each existing order as the matching degree between the floor-to-be-delivered order and the delivery person. Or, the average value of the similarity between the floor type order to be delivered and all existing orders can be used as the matching degree between the floor type order to be delivered and the deliverer. Or, the similarity between the floor order to be delivered and each existing order can be weighted and summed, and the result of weighted summation is used as the matching degree between the floor order to be delivered and the deliverer.

In this embodiment, in the process of calculating the expected arrival time of the floor type distribution order to be delivered according to the delivery plan of the first deliverer, specifically according to the delivery plan of the first deliverer and the delivery speed of the first deliverer, the delivery time length of each delivery road section of the first deliverer in the process of arriving the floor type distribution order to be delivered to the order receiving user is estimated; and calculating the predicted arrival time of the floor distribution order to be distributed by combining the current time, the distribution time of the first distributor on each distribution road section and the equal user time corresponding to each distribution road section.

Optionally, in a more detailed embodiment, the step of obtaining the estimated delivery time of the floor mix order to be delivered includes:

firstly, according to a delivery plan of a first delivery person, a delivery route required by the first delivery person to deliver a floor-to-be-delivered prepared order is planned, wherein the delivery route comprises at least one delivery road section. The delivery route refers to a route which is required to be taken from the current position of the first delivery person to deliver the floor-to-be-delivered order to the order receiving user. The delivery road section refers to a route taken by the first delivery person for completing one order per delivery, which means that each delivery road section corresponds to one floor-mounted delivery order. Wherein, except for the first delivery road segment, the other delivery road segments actually correspond to the route between the user addresses of two adjacent orders. The first delivery route section refers to a route from a current location of the first delivery person to a user location of the first floor-based delivery order.

Then, a delivery duration on the at least one delivery road segment is calculated based on the delivery speed of the first dispenser. Alternatively, the delivery speed of the first delivery person may be counted in advance, and for example, the delivery duration on each delivery road segment may be obtained by dividing the distance of each delivery road segment by the delivery speed of the first delivery person.

And finally, calculating the estimated time of delivery of the floor distribution order to be delivered by combining the current time, the delivery time length on the at least one delivery road section and the equal user time length corresponding to the at least one delivery road section. The first delivery person finishes the delivery road section, which means that the first delivery person delivers the floor distribution order corresponding to the delivery road section to the corresponding order receiving user. In the process, the first distributor needs to wait for the order-receiving user to sign the order, and the time for the first distributor to wait for the order-receiving user to sign the order is called the user waiting time. The equal user time lengths corresponding to different delivery road sections can be the same or different. In a simpler implementation manner, the equal-user durations corresponding to all the delivery road sections can be considered to be the same, and an average duration can be counted in advance according to the time for the order-receiving user to sign the order in the historical delivery process of the first delivery person to serve as the equal-user duration corresponding to each delivery road section. For example, the delivery duration on each delivery road section and the equal user duration corresponding to each delivery road section may be accumulated to obtain a total duration; and then, on the basis of the current time, the total duration is pushed backwards, and the obtained time is used as the predicted arrival time of the floor type order to be delivered.

In addition, the requirement of the matching degree can be flexibly set, for example, the requirement can be a threshold value of the matching degree, or a range of the matching degree, but is not limited thereto.

In this description, the explanations of other parameters, noun definitions, step descriptions, and the like in this embodiment can be referred to the description in the embodiment shown in fig. 2b, and are not repeated herein.

In the embodiment, the estimated delivery time of the floor distribution order can be calculated according to the distribution plan and the distribution speed of the distributor, and the estimated delivery time of the floor distribution order is pushed to the order receiving user, so that the order receiving user can know the more accurate delivery time of the floor distribution order, the time of the user can be conveniently and reasonably arranged, the time wasted by receiving the floor distribution order is reduced, and the user experience is improved; and the distribution personnel with the matching degree meeting the set requirement are distributed to the floor distribution orders, so that the distribution efficiency of the floor distribution orders is improved. In addition, the embodiment also has the advantages of reducing the probability of secondary distribution of the distributor, saving the distribution cost and improving the overall distribution efficiency of the distributor.

In the foregoing embodiment or the following embodiments, during the distribution process of distributing the floor mix orders to be distributed to the first distributor, a parallel distribution mode may be adopted, and a group distribution mode may also be adopted. The parallel distribution mode refers to a mode of independently distributing single floor distribution orders to distributors. The group distribution method is a method of distributing floor mix orders to distributors in order group units.

In an embodiment of the present application, a grouping allocation manner is adopted. Based on this, as shown in fig. 2d, another order processing method includes the following steps:

201. and dividing the floor distribution order to be distributed into a floor distribution order group according to the attribute information of the floor distribution order to be distributed.

202. And selecting the distributor with the matching degree of the floor type order group meeting the matching degree requirement as a first distributor from at least one distributor according to the matching degree of the floor type order group and at least one distributor.

203. The floor allocation order group is allocated to a first distributor.

204. According to the delivery plan of the first deliverer and the delivery speed of the first deliverer, the delivery time length of the first deliverer on each delivery road section in the process of delivering the floor delivery order to be delivered to the order receiving user is estimated.

205. And calculating the predicted delivery time of the floor type order to be delivered by combining the current time, the delivery time of the first delivery person on each delivery road section and the equal user time corresponding to each delivery road section.

206. And pushing floor distribution logistics information to an order receiving user corresponding to the floor distribution order to be distributed, wherein the floor distribution logistics information comprises the predicted delivery time of the floor distribution order to be distributed.

In the embodiment adopting the grouping distribution mode, the floor distribution orders to be distributed need to be divided into a floor distribution order group to provide conditions for adopting the grouping distribution mode. Referring to step 201, the floor type order to be delivered may be divided into a floor type order group according to the attribute information of the floor type order to be delivered.

Alternatively, the floor mix order to be dispensed may be determined to be divided into a floor mix group in, but not limited to, the following three ways.

The first mode is as follows: determining a position area to which the floor distribution order to be distributed belongs according to the user address of the floor distribution order to be distributed; and adding the floor type order to be allocated into the floor type order group corresponding to the position area. In the method, the floor type configuration orders in the same position area are divided into the same floor type configuration order group, the user addresses of the floor type configuration orders in the floor type configuration order group are close, the floor type configuration orders are suitable for being distributed to the same distributor, distribution is more convenient, and distribution efficiency is improved.

The second mode is as follows: determining a time area to which a floor type distribution order to be distributed belongs according to the expected delivery time of a user of the floor type distribution order to be distributed; and adding the floor type order to be allocated into the floor type order group corresponding to the time area. In this manner, the user is allowed to reserve the arrival time of the floor mix order as the user's desired arrival time of the floor mix order. For example, if the user desires to place a floor mix order for delivery at 12:30 on 8.4.2017, 12:30 on 8.4.2017 is the desired delivery time for the floor mix order. Of course, the user's desired delivery time may be a specific time point, or may be a time range, such as 12:00-13: 00. The floor type distribution orders with the expected delivery time of the user belonging to the same time area are divided into the same floor type distribution order group, the expected delivery time of the user of each floor type distribution order in the floor type distribution order group is similar, the floor type distribution orders are suitable for being distributed to the same distributor for centralized distribution, and the distribution efficiency is improved.

The third mode is as follows: according to the user address of the floor type distribution order to be distributed and the expected delivery time of the user, at least one other floor type distribution order meeting the set requirement of the position relation and the time relation of the floor type distribution order to be distributed is obtained; and dividing the floor type distribution order to be distributed and at least one other floor type distribution order into the same floor type distribution order group. In the method, the floor type distribution orders to be distributed and other floor type distribution orders with the position relation and the time relation meeting the set requirements with the floor type distribution orders to be distributed are divided into the same floor type distribution order group according to the user address and the expected delivery time of the user, the floor type distribution orders in the floor type distribution order group are not only close to each other, but also the expected delivery time of the user is concentrated, the floor type distribution orders are suitable for being distributed to the same distributor for concentrated distribution, and the distribution efficiency is improved.

Optionally, the floor mix order with the position relation with the floor mix order to be delivered meeting the set requirement can be determined according to the user address of the floor mix order to be delivered; and then according to the expected delivery time of the user of the floor type distribution order to be distributed, obtaining the floor type distribution order with the time relation with the floor type distribution order to be distributed meeting the set requirement from the floor type distribution order with the position relation with the floor type distribution order to be distributed meeting the set requirement.

Or

Optionally, the floor mix order with the time relationship with the floor mix order to be delivered meeting the set requirement can be determined according to the expected delivery time of the user of the floor mix order to be delivered; and then according to the user address of the floor type distribution order to be distributed, obtaining the floor type distribution order with the position relation meeting the set requirement with the floor type distribution order to be distributed from the floor type distribution order with the time relation meeting the set requirement with the floor type distribution order to be distributed.

For example, the floor mix order whose position relationship with the floor mix order to be delivered meets the setting requirement may be a floor mix order whose user address and the user address of the floor mix order to be delivered belong to the same position area. The floor mix orders whose time relationship with the floor mix orders to be delivered meets the set requirements may be floor mix orders whose user expected delivery time and the user expected delivery time of the floor mix orders to be delivered belong to the same time zone.

Regarding the position region in each of the above-described aspects: alternatively, the coverage of each location area may be divided in advance. In practical application, whether the user addresses of the two floor type configuration orders are both within the coverage range of a certain position area can be judged, and if the judgment result is yes, the two floor type configuration orders are determined to be divided into the same floor type configuration order group. Or, a maximum distance threshold between user addresses may also be set, in practical applications, it may be determined whether a distance between user addresses of two floor plan orders is smaller than the set maximum distance threshold, and if the determination result is yes, it is determined that the two user addresses are in the same location area, and it is further determined that the floor plan orders corresponding to the two user addresses should be divided into the same floor plan group.

Regarding the time zone in the above-described respective modes: optionally, the time range corresponding to each time zone may be divided in advance. E.g., 10:00-10:30, belong to a time region, 11:00-11:40 belong to another time region, etc. In practical application, whether the expected delivery time of the user of the two floor type configuration orders falls into the same time zone or not can be judged, and if the expected delivery time of the user of the two floor type configuration orders falls into the same time zone, the two floor type configuration orders are determined to be divided into the same floor type configuration order group. Or, a maximum time difference threshold between the expected delivery times of the users may be set, in practical applications, it may be determined whether the time difference between the expected delivery times of the users of the two floor plan orders is smaller than the set maximum time difference threshold, and if the determination result is yes, it is determined that the expected delivery times of the two users are in the same time zone, and it is further determined that the floor plan orders corresponding to the expected delivery times of the two users should be divided into the same floor plan single group.

Continuing to step 201, in step 202, a floor order group to which a floor order to be distributed belongs may be distributed to a first distributor according to a matching degree of the floor order group and at least one distributor. The floor distribution orders to be distributed belong to the floor distribution order group to be distributed to the first distributor, which means that the floor distribution orders to be distributed are distributed to the first distributor, and the purpose of distributing the floor distribution orders to be distributed in a group distribution mode is achieved.

In the process of distributing the floor distribution order group to which the floor distribution order to be distributed belongs to the first distributor, firstly, the matching degree of the floor distribution order group and at least one distributor is calculated. At least one of the dispatchers may be all of the dispatchers in the set of dispatchers, or a portion of the dispatchers. Then, the distributor meeting the matching degree requirement is selected from at least one distributor as a first distributor. For example, the distributor with the highest matching degree may be selected from the at least one distributor as the first distributor. Alternatively, a dispenser having a degree of matching greater than a set threshold degree of matching may be selected as the first dispenser from among the at least one dispenser. Finally, the floor order sets are distributed to the first distributor. The distribution of the floor type distribution order group to the first distributor actually sends the information of the floor type distribution order group to the terminal equipment of the first distributor, so that the first distributor can know the floor type distribution order group. The floor order information includes, but is not limited to: identification information of the floor type order group, information of each floor type order contained in the floor type order group, and the like. The identification information of the floor-type order set may be a group number and/or a name of the floor-type order set, or the like. The information of the floor mix order comprises an order number and a user address of the floor mix order, and can also comprise the following steps: the order placing time, the order price, the summary of the order content and other information of the floor distribution order.

Alternatively, taking any one of the at least one deliverer a as an example, a process of calculating a degree of matching of the floor-type order set with each of the deliverers will be described. For the distributor A, the matching degree of the floor type order group and the distributor A can be calculated according to the attribute information of each floor type order in the floor type order group and the attribute information of the floor type order which is currently required to be distributed by the distributor A.

Further optionally, the matching degree between each floor type order in the floor type order group and the distributor A can be calculated firstly; and calculating the matching degree of the floor type order group and the distributor A according to the matching degree of each floor type order in the floor type order group and the distributor A. For example, the degree of matching between each floor type order in the floor type order group and the distributor a may be numerically processed, for example, weighted summation, and the result of the numerical processing may be used as the degree of matching between the floor type order group and the distributor a. The numerical processing mode depends on specific application scenes.

Further, taking the first floor type order in the floor type order group as an example, the process of calculating the matching degree between each floor type order in the floor type order group and the distributor a will be described. The first floor mix order can be any floor mix order in the floor mix order group. For a first floor mix order in the floor mix order group, calculating the similarity between the first floor mix order and a floor mix order currently required to be delivered by a distributor A according to the attribute information of the first floor mix order and the attribute information of the floor mix order currently required to be delivered by the distributor A; and calculating the matching degree of the first floor type matching order and the distributor A according to the similarity of the first floor type matching order and the floor type matching order which needs to be currently distributed by the distributor A.

Alternatively, the similarity between the first floor mix order and the floor mix order currently required to be delivered by the deliverer a may be directly used as the matching degree between the first floor mix order and the deliverer a. Or, the similarity between the first floor mix order and the floor mix order currently required to be delivered by the deliverer a may be subjected to numerical processing, and the result of the numerical processing is used as the matching degree between the first floor mix order and the deliverer a. The numerical processing mode depends on specific application scenes.

After the matching degree between the floor order group and each distributor is obtained, the distributor with the matching degree meeting the matching degree requirement can be selected as the first distributor, and the floor order group is distributed to the first distributor. The matching degree requirement can be flexibly set according to different application requirements, and for example, the matching degree requirement can be a threshold value of the matching degree, or can be a range of the matching degree. Taking the threshold of the matching degree as an example, the distributor with the matching degree of the floor type order group greater than the threshold of the matching degree may be selected as the first distributor. Taking the matching degree range as an example, the distributor whose matching degree with the floor type order group is within the matching degree range can be selected as the first distributor.

After the floor distribution order group to which the floor distribution order to be distributed belongs is distributed to the first distributor, the estimated arrival time of the floor distribution order to be distributed can be calculated according to the distribution plan and the distribution speed of the first distributor, and the estimated arrival time of the floor distribution order to be distributed is pushed to the order receiving user through the floor distribution information, as described in step 204-. For step 204 and step 206, reference may be made to the description of the foregoing method embodiments, which are not repeated herein.

In the above embodiment or the following embodiments, it is necessary to estimate delivery time periods of the first deliverer on each delivery road section in the process of delivering the floor-to-be-delivered delivery order to the order receiving user according to the delivery plan and the delivery speed of the first deliverer. For this reason, a delivery plan of the first delivery person needs to be obtained in advance.

In an optional embodiment, the first delivery personnel is allowed to flexibly customize the delivery plan according to self conditions, and the method is beneficial to exerting the autonomy of the first delivery personnel, so that the first delivery personnel can conveniently arrange the order delivery sequence according to the self conditions, and the delivery efficiency can be improved. Based on this, as shown in fig. 3, another order processing method includes:

301. and dividing the floor distribution order to be distributed into a floor distribution order group according to the attribute information of the floor distribution order to be distributed.

302. And selecting the distributor with the matching degree of the floor type order group meeting the matching degree requirement as a first distributor from at least one distributor according to the matching degree of the floor type order group and at least one distributor.

303. The floor allocation order group is allocated to a first distributor.

304. And displaying a customized page to the first distributor, wherein the customized page comprises the orders required to be distributed by the first distributor.

305. In response to the operation of the first deliverer customizing the delivery sequence of the orders required to be delivered by the first deliverer on the customized page, a delivery plan of the first deliverer is obtained.

306. According to the delivery plan of the first deliverer and the delivery speed of the first deliverer, the delivery time length of the first deliverer on each delivery road section in the process of delivering the floor delivery order to be delivered to the order receiving user is estimated.

307. And calculating the predicted delivery time of the floor type order to be delivered by combining the current time, the delivery time of the first delivery person on each delivery road section and the equal user time corresponding to each delivery road section.

308. And pushing floor distribution logistics information to an order receiving user corresponding to the floor distribution order to be distributed, wherein the floor distribution logistics information comprises the predicted delivery time of the floor distribution order to be distributed.

For the

steps

301, 303, 306, 308 in this embodiment, reference may be made to the corresponding descriptions in the above or the following other embodiments, which are not repeated herein.

In this embodiment, the customized page is displayed to the first delivery person, and the orders required to be delivered by the first delivery person are provided on the customized page, so that the first delivery person can customize the order delivery sequence. It should be noted that the order to be delivered by the first delivery member includes the floor order to be delivered, and may also include other floor orders.

Alternatively, there may be multiple implementations of the customized page. The operation manner of the first deliverer customizing the delivery sequence of the orders required to be delivered by the first deliverer on the customized page may be different according to the implementation manner of the customized page.

For example, the customized page may respond to a drag operation of the first distributor, and may obtain an order sequence between orders shown on the page as a distribution sequence between orders. Based on this, the first distributor may drag the orders required to be distributed by the first distributor on the customized page, and obtain the distribution order of the orders required to be distributed by the first distributor by adjusting the arrangement order between the orders required to be distributed by the first distributor.

For example, the customized page may display an input box for the first delivery person to input the delivery sequence of the orders required to be delivered by the first delivery person, in addition to the orders required to be delivered by the first delivery person. Of course, the customized page can also respond to the input operation in the input box and acquire the input content. Based on this, the first delivery person can directly input the delivery sequence of the orders required to be delivered by the first delivery person in the input box of the customized page.

For example, in addition to displaying the orders that the first deliverer needs to deliver, the customized page may display a drop-down box behind each order, where a delivery order option is provided for the first deliverer to select a delivery order corresponding to the order. Of course, the customized page may also respond to the selection operation for the drop-down box and obtain the content selected by the selection operation. Based on this, the first distributor may select a delivery order for each order in a drop-down box following each order that the first distributor desires to deliver.

In another alternative embodiment, the delivery plan for the first dispenser may be planned by the scheduling facility. Based on this, as shown in fig. 4, another order processing method includes:

401. and dividing the floor distribution order to be distributed into a floor distribution order group according to the attribute information of the floor distribution order to be distributed.

402. And selecting the distributor with the matching degree of the floor type order group meeting the matching degree requirement as a first distributor from at least one distributor according to the matching degree of the floor type order group and at least one distributor.

403. The floor allocation order group is allocated to a first distributor.

404. And planning the delivery sequence of the orders required to be delivered by the first deliverer according to the user address of the orders required to be delivered by the first deliverer so as to obtain a delivery plan of the first deliverer.

405. According to the delivery plan of the first deliverer and the delivery speed of the first deliverer, the delivery time length of the first deliverer on each delivery road section in the process of delivering the floor delivery order to be delivered to the order receiving user is estimated.

406. And calculating the predicted delivery time of the floor type order to be delivered by combining the current time, the delivery time of the first delivery person on each delivery road section and the equal user time corresponding to each delivery road section.

407. And pushing floor distribution logistics information to an order receiving user corresponding to the floor distribution order to be distributed, wherein the floor distribution logistics information comprises the predicted delivery time of the floor distribution order to be distributed.

For the steps 401-.

In this embodiment, after allocating the floor-mounted order group to the first distributor, the distribution order of the orders required to be distributed by the first distributor is planned according to the user address of the orders required to be distributed by the first distributor. It should be noted that the order to be delivered by the first delivery member includes the floor order to be delivered, and may also include other floor orders.

Alternatively, the delivery sequence of the orders required to be delivered by the first delivery person may be planned according to the user address of the orders required to be delivered by the first delivery person and the distance between the current positions of the first delivery person. For example, the orders required to be delivered by the first delivery person may be sorted in an order from small to large according to the distance between the user address and the current position of the first delivery person, where the sorting result is the delivery order of the orders required to be delivered by the first delivery person. Or

Optionally, the delivery order of the orders required to be delivered by the first deliverer may be planned according to a shortest path algorithm according to the user address of the order required to be delivered by the first deliverer and the current location of the first deliverer. In this embodiment, the shortest path algorithm is a path algorithm aiming at the shortest distance that the first distributor takes to deliver the order to be delivered.

For example, the current location of the first distributor and the user address of the order that the first distributor needs to distribute may be regarded as vertices, the current location of the first distributor may be regarded as the source point v and added to the set S, and the vertices corresponding to the user addresses may be sequentially added to the set U in the ascending order of the shortest path length. In the joining process, the shortest path length from the source point v to each vertex in S is always kept no longer than the shortest path length from the source point v to any vertex in U. In addition, each vertex corresponds to a distance, the distance of the vertex in S is the shortest path length from v to the vertex, and the distance of the vertex in U is the current shortest path length from v to the vertex, only including the vertex in S as the middle vertex.

Based on the above, one implementation includes: a. initially, S only contains the source point, i.e., S ═ v, where v is 0 in distance. U includes vertices other than v, i.e., U ═ rest vertices, where v has an edge with vertex U in U, then < U, v > is normally weighted, and where U is not an edge-out adjacency point for v, then the < U, v > is weighted to ∞. b. And selecting a vertex k with the minimum distance v from the U, and adding k into S (the selected distance is the length of the shortest path from v to k). c. Modifying the distance of each vertex in the U by taking k as a newly considered middle point; if the distance from the source point v to the vertex u (passing through the vertex k) is shorter than the original distance (not passing through the vertex k), the distance value of the vertex u is modified, and the weight of the distance of the vertex k of the modified distance value is added to the upper side. d. Repeating steps b and c until all vertices are contained in S. The order in which all vertices are added to S is the order in which the first deliverer needs to deliver their corresponding orders.

On the basis of the embodiment, the user can be further allowed to reserve the delivery time of the order, so that the user experience is further improved. For example, when the order receiving user or the order sending user fills in the order information, the time when the order is expected to be delivered, which is simply referred to as the time when the user expects to be delivered, may be filled in together. For example, the order receiving or issuing user may note the time at which the order is expected to be delivered within the remarks box of the order details page; alternatively, a user desired delivery time selectable item may be set on the order detail page so that the order receiving user or the order sending user can select the desired delivery time of the order by the user desired delivery time selectable item. The expected delivery time of the floor mix order user can be determined by the order receiving user or the order sending user, and specifically, the floor mix order is submitted by which user.

Based on the expected delivery time of the user of the floor type distribution order, the time range of the floor type distribution order in which delivery is started can be preliminarily predicted to be reasonable, so that each deliverer can be reasonably dispatched, and the overall delivery efficiency is improved. Based on this, on the basis of the foregoing embodiments, the delivery start time interval to which the floor type order to be delivered belongs may be obtained on the basis of the expected delivery time of the user of the floor type order to be delivered; and then, in the distribution starting time interval, carrying out distribution processing on the floor-to-be-distributed orders, namely executing the operation of distributing the floor-to-be-distributed orders to the first distributor so that the first distributor starts to distribute the floor-to-be-distributed orders according to the own distribution plan.

Taking the embodiment shown in fig. 2b as an example, as shown in fig. 5, another order processing method includes the following steps:

501. and obtaining a distribution starting time interval to which the floor type distribution order to be distributed belongs according to the expected delivery time of the user of the floor type distribution order to be distributed.

502. And in the distribution starting time interval, distributing the floor type distribution orders to be distributed to a first distributor with the matching degree of the floor type distribution orders to be distributed meeting the matching degree requirement.

503. According to the delivery plan of the first deliverer and the delivery speed of the first deliverer, the delivery time length of the first deliverer on each delivery road section in the process of delivering the floor delivery order to be delivered to the order receiving user is estimated.

504. And calculating the predicted delivery time of the floor type order to be delivered by combining the current time, the delivery time of the first delivery person on each delivery road section and the equal user time corresponding to each delivery road section.

505. And pushing floor distribution logistics information to an order receiving user corresponding to the floor distribution order to be distributed, wherein the floor distribution logistics information comprises the predicted delivery time of the floor distribution order to be distributed.

In an alternative embodiment, the correspondence between the user's desired delivery time and the delivery start time interval may be predetermined according to actual delivery experience. For example, if the user desires a delivery time of 11:00, the delivery start time interval is 10:00 to 10: 40. For another example, if the user desires a delivery time of 12:00, the delivery start time interval is 10:35 to 11: 20. And then, determining the distribution starting time interval to which the floor type distribution order belongs by combining the corresponding relation between the expected delivery time of the user and the distribution starting time interval and the expected delivery time of the user of the floor type distribution order to be distributed.

In another alternative embodiment, the floor orders to be dispensed may be pre-assigned to at least one dispenser; simulating the distribution process of the floor-to-be-distributed order of at least one distributor according to the distribution plan and the distribution speed of the at least one distributor so as to obtain the predicted distribution time length of the floor-to-be-distributed order; and obtaining a delivery starting time interval to which the floor type order to be delivered belongs according to the expected delivery time of the user of the floor type order to be delivered and the predicted delivery time length. For example, the user desired delivery time may be shifted backward by the predicted delivery time period to obtain the end time of the delivery start time interval. For example, if the user desires a delivery time of 11:00, the predicted delivery time period is 30 minutes, and the time period is 10:30 by pushing back 30 minutes from 11:00, the delivery start time interval may be 10:00 to 10: 30. This approach is advantageous to improve the accuracy and precision of the delivery start time interval.

Alternatively, a distributor may be selected to simulate the distribution process of the floor-to-be-distributed orders, and the time length required for the distributor to distribute the floor-to-be-distributed orders is the predicted distribution time length. Or, a plurality of distributors can be selected to simulate the distribution process of the floor-to-be-distributed orders, so that the time length required by the plurality of distributors for distributing the floor-to-be-distributed orders can be obtained, and then the maximum time length can be selected as the predicted distribution time length, or the minimum time length can be selected as the predicted distribution time length, or the average value of the time lengths can be selected as the predicted distribution time length.

In the above embodiments, the process of scheduling the first deliverer to deliver the floor-to-be-delivered order by the scheduling apparatus 10 is mainly described. In the process, besides pushing the expected delivery time of the floor type distribution order to be distributed to the order receiving user, the first distributor can also deliver the floor type distribution order to be distributed to the order receiving user according to the expected delivery time. It should be noted that, ideally, the first delivery person may deliver the floor order to be delivered to the order receiving user at the expected delivery time. However, there may be some deviation in the actual delivery process, so that the first delivery person will deliver the floor type delivery order to the order receiving user within the error range allowed by the expected delivery time. For example, the first delivery person may deliver the floor order to be delivered to the order receiving user within a time range [ estimated time of delivery-time error, estimated time of delivery + time error ]. The time error is different according to different application scenes and can be set adaptively. For example, in some scenarios, the time error may be on the order of minutes; in other scenarios, the time error may be on the order of tens of minutes; in still other scenarios, the time error may even be on the order of hours; and so on.

In the application scenario of floor-to-floor order matching, in addition to receiving the order, the order-issuing user (which may be, for example, a buyer user or a seller merchant in a shopping scenario) may also send the order, and when sending the order, a delivery person may be reserved to pick up the item. Similar to the issue user being unable to know the arrival time of the order more accurately, the issue user is also unable to know the time of getting the delivery by the delivery person. Because the time for the delivery person to pick up the item at the door is unknown, there are times when the issuing user delays the order because of the sending of the order or is unable to schedule his or her own time better, again resulting in a poor user experience. In addition, the order issuing user may have a temporary accident, which may cause the distributor to get the item to the door twice, and the item taking cost is high.

In view of the above technical problems, an embodiment of the present application provides a solution, and a core principle of the solution is as follows: based on the delivery plan of the deliverer, the estimated delivery time of the floor type distribution order is calculated, and the estimated delivery time of the floor type distribution order is pushed to the order issuing user, so that the order issuing user can know the more accurate delivery time of the floor type distribution order, the time of the order issuing user can be conveniently and reasonably arranged, the time wasted by sending the order can be reduced, and the user experience is improved; in addition, the probability of taking the parts by the distributor for the second time is reduced to a certain extent, and the part taking cost is saved.

Fig. 6a is a schematic structural diagram of an order processing system according to another embodiment of the present application. The system shown in fig. 6a is implemented based on the system shown in fig. 2a, and a terminal 40 of an issuing user is added on the basis of the system shown in fig. 2 a.

For the distributor, the distributor may be specially responsible for taking the parts, or may also be specially responsible for distribution, or may be responsible for both taking the parts and distributing, which is specifically determined according to the application requirements, and the embodiment of the present application does not limit this.

It is possible for the dispatcher and the order user to be located in different areas. In the same area, there are both the delivery person and the order issuing user, and the delivery person in the area is responsible for taking the order from the order issuing user in the area and placing the order. The division of the area range may be different according to different application scenarios. For example, in some application scenarios, a business circle in a city may be considered as a region scope. In some application scenarios, a politically divided city may be considered as a regional scope.

In a floor plan application scenario, it is more common to treat a city as a region. Based on this, fig. 6a illustrates an example in which the terminals 20 of some of the distributors and the terminals 40 of some of the issuing users are located in the same source city, and fig. 6a does not illustrate a city in which the terminals 20 of other distributors and the terminals 40 of other issuing users are located.

It is worth noting that in special cases, the source city and the destination city may be the same city, as is the case with city distribution, for example.

In one application scenario, the dispatching device 10 needs to distribute the floor orders of the order-issuing users in the source city to the corresponding distributors in the source city through the terminals 20 of the distributors, and the distributors take the pieces to the order-issuing users. In the pickup process, the scheduling device 10 calculates the predicted pickup time of the floor distribution order based on the pickup plan of the distributor, and pushes the predicted pickup time to the corresponding order issuing user through the terminal 40 of the order issuing user, so that the order issuing user can know the more accurate pickup time of the floor distribution order, the time of the order issuing user can be conveniently and reasonably arranged, the time wasted by sending the order can be reduced, and the user experience is improved.

In this specification, the embodiments of the present application refer to descriptions like "pick-up or pickup … floor standing orders", which actually refer to pickup or pickup of express items or articles corresponding to floor standing orders at the place of the issuing user.

For the process of scheduling the dispatcher to take the part to the issuing user by the scheduling device 10, reference may be made to the description of the method embodiment described below.

Fig. 6b is a flowchart illustrating an order processing method according to another embodiment of the present application. As shown in fig. 6b, the method comprises:

601. and distributing the floor-to-be-taken distribution order to the first distributor.

602. And calculating the predicted pickup time of the floor distribution order to be picked according to the pickup plan of the first distributor.

603. And pushing floor distribution logistics information to a list issuing user corresponding to the floor distribution order to be taken, wherein the floor distribution logistics information comprises the predicted pickup time.

For the explanation of the floor order and other matters similar to the order distribution process, reference is made to the foregoing embodiments, and further description is omitted here. In the pickup process, for the delivery staff, the pickup address corresponding to the floor distribution order is the address of the order issuing user, and the delivery address corresponding to the floor distribution order is generally the delivery site in the source city.

For any floor order, the parts are required to be picked up by the delivery person from the order customer prior to delivery. For convenience of description and distinction, in the embodiment of the present application, the floor mix order that needs to be taken from the hand of the order user is referred to as a floor mix order to be taken. The floor mix orders to be taken may be one or more. In this regard, a floor fill order to be taken is assigned to the dispenser as depicted in step 601. For ease of description and differentiation, the distributor responsible for taking the floor orders to be taken will be referred to as the first distributor. The first distributor may be any distributor in the set of distributors.

For the first delivery person, the order required to pick up the parts may only include the floor-to-be-picked orders distributed in step 601, that is, only the floor-to-be-picked orders distributed in step 601 need to be taken; alternatively, the order for taking the parts may also include a plurality of floor mix orders, that is, a plurality of floor mix orders that need to be responsible for taking the parts are needed, and the floor mix orders include the floor mix order to be taken that is allocated in step 601.

For the first delivery person, the orders required to take the parts can be taken in sequence according to the own picking plan. The pick plan for the first delivery person is actually the order in which the first delivery person takes the desired pick order from the order customer. Based on the pick order of the first delivery person, the time at which the first delivery person picks each order from the respective order customer's hands may be estimated. The estimated time for the first distributor to take the order from the corresponding order user is called the estimated pickup time of the order.

Based on the above, the estimated pickup time for the floor mix order to be picked may be calculated according to the pickup plan of the first delivery person, as described in step 602. The estimated pickup time is a relatively fine-grained time, and can be generally on the order of hours or even minutes. For example, the estimated pickup time for the floor mix order calculated herein may be a time range such as 9:10-9:30 or 12:20-12:50 on 7/4/2017, etc.; but may also be specific times accurate to the order of hours, such as 13:10 or 15:30 on 4/7/2017, etc.; but also to the minute level, for example 13:20 or 15:30 or 16:40 on 4/7/2017, etc.

Based on step 602, in step 603, the floor distribution logistics information may be pushed to the order issuing user corresponding to the floor distribution order to be taken, and the expected pickup time of the floor distribution order to be taken is carried in the floor distribution logistics information. Unlike the prior art, which notifies the issuing user that a delivery person is about to pick up the floor plan, the floor plan information includes the expected pick time of the floor plan, and not only notifies the user that the delivery person is about to pick up the floor plan, but also accurately tells the user when the delivery person will pick up the floor plan.

It should be noted that the floor distribution information may include information of the first distributor, such as contact information, name, etc., in addition to the expected pickup time.

As can be seen from the above, in this embodiment, based on the delivery plan of the deliverer, the estimated pickup time of the floor distribution order is calculated, and the estimated pickup time of the floor distribution order is pushed to the order issuing user, so that the order issuing user can know the more accurate pickup time of the floor distribution order, the time of the user can be conveniently and reasonably arranged, the time wasted by receiving the floor distribution order can be reduced, and the user experience is improved.

In addition, the order issuing user can see the accurate pickup time of the floor distribution order, so that whether the order is convenient for the distributor to pick up the order can be determined in advance, and if the order is inconvenient for the distributor to pick up the order, the order can be reasonably arranged in advance, for example, the order is delivered to other people instead of the sender, or the order is communicated with the distributor in advance to allow the distributor to pick up the order at the convenient time, so that the probability of secondary pickup of the distributor is favorably reduced, the pickup cost is saved, and the overall pickup efficiency of the distributor is improved.

Based on the embodiment shown in fig. 6b, a more detailed order processing method, as shown in fig. 6c, includes the following steps:

605. and distributing the floor-to-be-taken distribution order to a first distributor with the matching degree of the floor-to-be-taken distribution order meeting the matching degree requirement.

606. And estimating the piece taking time on each piece taking road section in the process that the first deliverer arrives at the order issuing user according to the piece taking plan of the first deliverer and the delivery speed of the first deliverer.

607. And calculating the predicted pickup time of the floor distribution order to be picked by combining the current time, the pickup time of the first delivery person on each pickup road section and the equal user time corresponding to each pickup road section.

608. And pushing floor distribution logistics information to an order issuing user corresponding to the floor distribution order to be taken, wherein the floor distribution logistics information comprises predicted pickup time of the floor distribution order to be taken.

In this embodiment, the matching degree between the floor type matching order to be taken and each distributor can be calculated according to the attribute information of the floor type matching order to be taken and the attribute information of the existing order of each distributor; and selecting the distributor with the matching degree meeting the matching degree requirement with the floor distribution order to be taken as a first distributor according to the matching degree between the floor distribution order to be taken and each distributor.

Optionally, in the process of calculating the matching degree between the floor standing order to be taken and the distributor, the similarity between the floor standing order to be taken and each existing order of the distributor may be calculated according to the attribute information (for example, the address of the order issuing user) of the floor standing order to be taken of the distributor and the attribute information (for example, the address of the order issuing user of each existing order) of the existing order of the distributor; and then according to the similarity between the floor type matching order of the member to be delivered and each existing order, obtaining the matching degree between the floor type matching order to be taken and the member to be delivered. For example, the maximum similarity may be selected from the similarities between the floor mix order of the to-be-delivered person and each existing order as the matching degree between the floor mix order of the to-be-taken person and the delivery person. Or, the average of the similarity between the floor-to-be-taken matching order and all existing orders may be used as the matching degree between the floor-to-be-taken matching order and the distributor. Or, the similarity between the floor mix order to be taken and each existing order may be subjected to weighted summation, and the result of the weighted summation is taken as the matching degree between the floor mix order to be taken and the distributor.

In this embodiment, in the process of calculating the predicted pickup time of the floor distribution order to be picked according to the pickup plan of the first distributor, specifically, the pickup time of the first distributor on each pickup road section in the process of arriving at the order issuing user is predicted according to the pickup plan of the first distributor and the distribution speed of the first distributor; and then calculating the predicted pickup time of the floor distribution order to be picked by combining the current time, the pickup time of the first distributor on each distribution road section and the equal user time corresponding to each distribution road section.

Optionally, in a more detailed embodiment, the step of obtaining the estimated pickup time of the floor mix order to be picked includes:

firstly, according to a pickup plan of a first delivery person, planning a delivery route required by the first delivery person for picking a floor order to be picked, wherein the delivery route comprises at least one delivery road section. The delivery route refers to a route taken from the current position of the first delivery person to the first delivery person from the order issuing user to the floor type delivery order to be taken. The delivery road section refers to a route taken by the first delivery person to complete one order per pickup, which means that each delivery road section corresponds to one floor standing order. Wherein, except for the first delivery road segment, the other delivery road segments actually correspond to the route between the user addresses of two adjacent orders. The first delivery route section refers to a route from a current location of the first delivery person to a user location of the first floor-based delivery order.

Then, a pickup time length on at least one delivery road section is calculated according to the delivery speed of the first deliverer. Alternatively, the delivery speed of the first delivery person may be counted in advance, for example, the pickup time length on each delivery road section may be obtained by dividing the distance of each delivery road section by the delivery speed of the first delivery person.

And finally, calculating the predicted pickup time of the floor distribution order to be picked by combining the current time, the pickup time on the at least one distribution road section and the equal user time corresponding to the at least one distribution road section. The first delivery person finishes the delivery road section, which means that the first delivery person takes the floor delivery order corresponding to the delivery road section at the corresponding order issuing user. In the process, the first distributor needs to wait for the order issuing user to sign and/or fill in order information, and the time for the first distributor to wait for the order issuing user to sign and/or fill in order information is called the user waiting time. The equal user time lengths corresponding to different delivery road sections can be the same or different. In a simpler implementation manner, the equal-user durations corresponding to all the delivery road sections can be considered to be the same, and an average duration can be counted in advance according to the time for waiting for the issuing user to sign and/or fill in order information in the historical pickup process of the first delivery person to serve as the equal-user duration corresponding to each delivery road section. For example, the piece taking duration on each delivery road section and the equal user durations corresponding to each delivery road section can be accumulated to obtain a total duration; and then, on the basis of the current time, the total duration is pushed backwards, and the obtained time is used as the predicted pickup time of the floor distribution order to be picked.

In this description, the explanations of other parameters, noun definitions, step descriptions, and the like in this embodiment can be referred to the description in the embodiment shown in fig. 6b, and are not repeated herein.

In the embodiment, the estimated pickup time of the floor type distribution order can be calculated according to the pickup plan and the distribution speed of a distributor, and the estimated pickup time of the floor type distribution order is pushed to the order issuing user, so that the order issuing user can know the more accurate pickup time of the floor type distribution order, the time of the order issuing user can be conveniently and reasonably arranged, the time wasted by sending the order is reduced, and the user experience is improved; and the distribution personnel with the matching degree meeting the set requirement are distributed to the floor type distribution orders, so that the pickup efficiency of the floor type distribution orders is improved. In addition, the present embodiment also has the beneficial effects of reducing the probability of the second pick of the delivery personnel, saving the pick cost, and improving the overall pick efficiency of the delivery personnel.

In the foregoing embodiment or the following embodiments, during the distribution process of distributing the floor-to-be-picked distribution order to the first distributor, a parallel distribution mode may be adopted, and a group distribution mode may also be adopted. Optionally, in the case of adopting a grouping distribution manner, the floor type distribution order to be taken may be divided into a floor type distribution order group according to the attribute information of the floor type distribution order to be taken; the floor allocation order group is allocated to a first distributor. The floor allocation orders to be taken are allocated to the first delivery personnel in a group mode, namely the floor allocation orders to be taken are allocated to the first delivery personnel, and the purpose of allocating the floor allocation orders to be taken in a group allocation mode is achieved.

Alternatively, the floor order to be taken may be divided into a floor order group in, but not limited to, the following three ways.

The first mode is as follows: determining a position area to which the floor distribution order to be taken belongs according to the user address of the floor distribution order to be taken; and adding the floor type order to be taken into the floor type order group corresponding to the position area. In the mode, the floor type configuration orders in the same position area are divided into the same floor type configuration order group, the user addresses of the floor type configuration orders in the floor type configuration order group are close, the floor type configuration order group is suitable for being distributed to the same distributor, convenience is brought to pickup during pickup, and pickup efficiency is improved.

The second mode is as follows: determining a time area to which the floor distribution order to be taken belongs according to the expected pickup time of a user of the floor distribution order to be taken; and adding the floor allocation order to be taken into the floor allocation order group corresponding to the time area. In this manner, the user is allowed to reserve the delivery person's pickup time as the user's desired pickup time for the floor order. For example, for a floor mix order, the user expects the dispenser to pick up items in 2017 at 12: 30/4/8, and the user expects the pick-up time for the floor mix order at 12: 30/4/8/2017. Of course, the pickup time desired by the user may be a specific time point, or may be a time range, such as 12:00-13: 00. The landing configuration orders with the time of taking the parts expected by the user in the same time zone are divided into the same landing configuration order group, the time of taking the parts expected by the user of each landing configuration order in the landing configuration order group is similar, the landing configuration orders are suitable for being distributed to the same distributor to take the parts in a centralized manner, and the taking efficiency is improved.

The third mode is as follows: according to the user address of the floor distribution order to be taken and the expected pickup time of the user, at least one other floor distribution order meeting the set requirement of the position relation and the time relation with the floor distribution order to be taken is obtained; and dividing the floor allocation order to be taken and at least one other floor allocation order into the same floor allocation order group. In the method, the floor type configuration orders to be taken and other floor type configuration orders with the position relation and the time relation meeting the set requirements with the floor type configuration orders to be taken are divided into the same floor type configuration order group by combining the user address and the user expected pickup time, the floor type configuration orders in the floor type configuration order group are not only close to each other, but also the pickup time expected by the user is concentrated, and the floor type configuration orders are suitable for being distributed to the same distributor to perform concentrated pickup, so that the pickup efficiency is improved.

In the embodiment adopting the grouping distribution mode, the floor distribution order group to which the floor distribution order to be taken belongs needs to be distributed to the first distributor. A method of assigning a floor distribution order group to a first distributor comprising: first, the degree of matching of the floor order set with at least one distributor is calculated. At least one of the dispatchers may be all of the dispatchers in the set of dispatchers, or a portion of the dispatchers. Then, the distributor meeting the matching degree requirement is selected from at least one distributor as a first distributor. For example, the distributor with the highest matching degree may be selected from the at least one distributor as the first distributor. Alternatively, a dispenser having a degree of matching greater than a set threshold degree of matching may be selected as the first dispenser from among the at least one dispenser. Finally, the floor order sets are distributed to the first distributor. The distribution of the floor type distribution order group to the first distributor actually sends the information of the floor type distribution order group to the terminal equipment of the first distributor, so that the first distributor can know the floor type distribution order group. The floor order information includes, but is not limited to: identification information of the floor type order group, information of each floor type order contained in the floor type order group, and the like. The identification information of the floor-type order set may be a group number and/or a name of the floor-type order set, or the like. The information of the floor mix order comprises an order number and a user address of the floor mix order, and can also comprise the following steps: the order placing time, the order price, the summary of the order content and other information of the floor distribution order.

For a detailed implementation of calculating the matching degree between the floor order set and at least one distributor, reference may be made to the description in the foregoing method embodiments, and details are not repeated here.

In the above embodiment or the following embodiments, it is necessary to calculate the estimated delivery time of the floor mix order to be taken according to the picking plan and the delivery speed of the first delivery person. For this reason, a pickup plan of the first delivery person needs to be obtained in advance.

In an optional implementation mode, the first delivery person is allowed to flexibly customize a pickup plan according to the self condition, the mode is favorable for exerting the autonomy of the first delivery person, the first delivery person can conveniently arrange an order pickup sequence according to the self condition, and pickup efficiency can be improved. For example, after the floor-to-be-picked mix order is distributed to the first distributor, a customized page containing the order of the first distributor required to pick up the order may be displayed to the first distributor, so that the first distributor can customize the order picking sequence; then, in response to the operation of the first distributor for customizing the picking sequence of the order of picking required by the first distributor on the customized page, the picking plan of the first distributor is obtained.

The customized page for the first delivery person to customize the pickup plan is similar to the customized page for the first delivery person to customize the delivery plan in the foregoing embodiment, and specific implementation thereof may refer to the description in the foregoing embodiment and make appropriate modifications, which is not described herein again.

In another alternative embodiment, the pick plan for the first delivery crew may be planned by the scheduling facility. Based on the above, after the floor-to-be-picked delivery order is distributed to the first delivery person, the delivery order of the delivery order required by the first delivery person can be planned according to the user address of the delivery order required by the first delivery person, so as to obtain the delivery plan of the first delivery person.

Optionally, the picking order of the order required to be picked by the first delivery person may be planned according to the user address of the order required to be picked by the first delivery person and the distance between the current positions of the first delivery person. For example, the orders that the first delivery person needs to pick up the parts can be sorted in the order from small to large according to the distance between the user address and the current position of the first delivery person, and the sorting result is the picking order of the orders that the first delivery person needs to pick up the parts.

On the basis of the embodiment, the user can be further allowed to reserve the pickup time of the order, so that the user experience is further improved. And the pickup time reserved by the user is the pickup time expected by the user who places the order. Based on the expected pickup time of the user who falls to the ground to allocate the order, it can be preliminarily predicted that the time range in which the deliverer starts to pick up the order is reasonable, so that the deliverers can be reasonably dispatched, and the overall pickup efficiency is improved. Based on the above embodiments, the pickup start time interval to which the floor type matching order to be picked belongs can be determined according to the pickup time expected by the user of the floor type matching order to be picked; then, within the pickup starting time interval, performing pickup processing on the floor-to-be-picked orders, namely executing operation of distributing the floor-to-be-picked orders to the first delivery personnel, so that the first delivery personnel start to pick the floor-to-be-delivered orders according to the pickup plan of the first delivery personnel.

In an alternative embodiment, the floor orders to be taken may be pre-assigned to at least one dispenser; simulating the pickup process of at least one distributor for the floor type order to be picked according to the pickup plan and the pickup speed of at least one distributor so as to obtain the predicted pickup time length of the floor type order to be picked; and obtaining a pickup starting time interval to which the floor distribution order to be picked belongs according to the pickup time expected by the user of the floor distribution order to be picked and the predicted pickup time length.

Optionally, a distributor may be selected to simulate a pickup process of the floor standing order to be picked, and a time period required for the distributor to pick the floor standing order to be picked is the predicted distribution time period. Or, a plurality of distributors can be selected to simulate the pickup process of the floor-to-be-picked orders, so that the time length required by the plurality of distributors to pick up the floor-to-be-picked orders can be obtained, and then the maximum time length can be selected as the predicted distribution time length, or the minimum time length can be selected as the predicted distribution time length, or the average value of the time lengths can be selected as the predicted distribution time length.

By the method, the delivery mode of the relatively traditional express industry can be improved by adopting the embodiment of the application, so that the problems that a user does not know when the express can be delivered and the user cannot reserve delivery time or pick-up time can be solved, better experience can be brought to the user, and meanwhile great progress is brought to the whole express industry.

It should be noted that the execution subjects of the steps of the methods provided in the above embodiments may be the same device, or different devices may be used as the execution subjects of the methods. For example, the execution subjects of steps 101 to 103 may be device a; for another example, the execution subject of steps 101 and 102 may be device a, and the execution subject of step 103 may be device B; and so on.

Fig. 7 is a schematic structural diagram of an order processing apparatus according to another embodiment of the present application. As shown in fig. 7, the apparatus includes: distribution unit 71, estimation unit 72, and acquisition unit 73.

The allocating unit 71 is configured to allocate the to-be-processed order to a first distributor whose matching degree with the to-be-processed order meets the requirement of the matching degree.

And the estimating unit 72 is configured to estimate, according to the order processing plan of the first deliverer and the processing speed of the first deliverer, a time-consuming duration on each road segment in a process of the first deliverer reaching the user address corresponding to the to-be-processed order from the current position.

An obtaining unit 73, configured to obtain the predicted processing completion time of the to-be-processed order according to the current time and the time duration of the first deliverer on each road segment.

In an alternative embodiment, as shown in fig. 8, the order processing apparatus further includes: a push unit 74. A pushing unit 74, configured to push logistics information to a user corresponding to the to-be-processed order, where the logistics information includes the expected processing completion time.

In an alternative embodiment, as shown in fig. 8, the order processing apparatus further includes: an analog unit 75. The simulation unit 75 is configured to pre-allocate the to-be-processed order to at least one distributor before the allocation unit allocates the to-be-processed order to a first distributor whose matching degree of the to-be-processed order meets a matching degree requirement; simulating the distribution process of the at least one distributor to the order to be processed according to the order processing plan and the processing speed of the at least one distributor, so as to obtain the predicted processing time length of the order to be processed; and acquiring a processing starting time interval to which the to-be-processed order belongs according to the user expected processing completion time of the to-be-processed order and the predicted processing duration. Accordingly, the allocation unit 71 is specifically configured to: and allocating the order to be processed to the first delivery person within the processing starting time interval.

Further, when obtaining the processing start time interval to which the to-be-processed order belongs according to the user expected processing completion time of the to-be-processed order and the predicted processing duration, the simulation unit 75 is specifically configured to: pushing the predicted processing time length backwards to obtain critical time, wherein the time is expected to be processed by the user of the order to be processed; and taking the ending time as the critical time or a time interval earlier than the critical time as a processing starting time interval to which the order to be processed belongs.

In an alternative embodiment, the allocation unit 71 is specifically configured to: dividing the order to be processed into order groups according to the attribute information of the order to be processed; according to the matching degree of the order set and at least one distributor, selecting a distributor meeting the matching degree requirement of the order set as the first distributor from the at least one distributor; the order group is assigned to the first distributor.

Further, when dividing the to-be-processed order into an order group according to the attribute information of the to-be-processed order, the allocating unit 71 is specifically configured to: acquiring at least one other order meeting the set requirement with the position relation and the time relation of the order to be processed according to the user address of the order to be processed and the expected processing completion time of the user; and dividing the order to be processed and the at least one other order into the same order group.

Further, when dividing the to-be-processed order into an order group according to the attribute information of the to-be-processed order, the allocating unit 71 is specifically configured to: determining a time area to which the order to be processed belongs according to the processing completion time expected by the user of the order to be processed; and adding the order to be processed into the order group corresponding to the time area.

Further, when dividing the to-be-processed order into an order group according to the attribute information of the to-be-processed order, the allocating unit 71 is specifically configured to: determining a position area to which the order to be processed belongs according to the user address of the order to be processed; and adding the order to be processed into the order group corresponding to the position area.

In an alternative embodiment, as shown in fig. 8, the order processing apparatus further includes: a presentation unit 76 and an acquisition unit 77.

A display unit 76 is configured to display a customized page to the first distributor, where the customized page includes the orders that the first distributor needs to process.

An obtaining unit 77, configured to obtain an order processing plan of the first delivery person in response to an operation of the first delivery person customizing, on the customized page, a processing order of the order required to be processed by the first delivery person, where the order processing plan includes the processing order of the order required to be processed by the first delivery person.

In an alternative embodiment, as shown in fig. 8, the apparatus further comprises: a planning unit 78.

A planning unit 78, configured to plan a processing order of the orders that need to be processed by the first distributor according to the user address of the orders that need to be processed by the first distributor, so as to obtain an order processing plan of the first distributor, where the order processing plan includes the processing order of the orders that need to be processed by the first distributor.

The order processing apparatus provided in this embodiment can be used to execute the flow of the order processing method shown in fig. 1a to fig. 6c, and the specific working principle is not described again.

For example, in a distribution scenario of floor mix orders, the order processing apparatus provided in this embodiment may obtain an expected delivery time of the floor mix orders. The functions of each unit in the order processing device are specifically as follows:

the distribution unit 71 is configured to distribute the floor type distribution order to be distributed to the first distributor whose matching degree of the floor type distribution order to be distributed meets the requirement of the matching degree.

The estimating unit 72 is configured to estimate, according to the delivery plan of the first deliverer and the delivery speed of the first deliverer, a delivery duration of the first deliverer on each delivery road section in the process of delivering the floor-to-be-delivered delivery order to the order receiving user.

The obtaining unit 73 is configured to calculate an estimated time of arrival of the floor-type order to be delivered by combining the current time, the delivery time of the first delivery member on each delivery road section, and the equal user time corresponding to each delivery road section.

Further, the pushing unit 74 is configured to push the floor distribution information to the order receiving user corresponding to the floor distribution order to be distributed, where the floor distribution information includes the estimated delivery time calculated by the obtaining unit 73.

The simulation unit 75 is used for pre-distributing the floor distribution order to be distributed to at least one distributor before the distribution unit 71 distributes the floor distribution order to be distributed to the first distributor whose matching degree of the floor distribution order to be distributed meets the matching degree requirement; simulating the distribution process of the floor-to-be-distributed order of at least one distributor according to the distribution plan and the distribution speed of the at least one distributor so as to obtain the predicted distribution time length of the floor-to-be-distributed order; and obtaining a delivery starting time interval to which the floor type order to be delivered belongs according to the expected delivery time of the user of the floor type order to be delivered and the predicted delivery time length. Based on this, the allocation unit 71 is specifically configured to: within the delivery start time interval determined by the simulation unit 75, the floor orders to be delivered are distributed to the first deliverer. Other units are not described in detail.

For another example, in a pick-up scenario of a floor mix order, the order processing apparatus provided in this embodiment may obtain an estimated pick-up time of the floor mix order. The functions of each unit in the order processing device are specifically as follows:

the distribution unit 71 is configured to distribute the floor-to-be-picked distribution order to the first distributor whose matching degree of the floor-to-be-picked distribution order meets the requirement of the matching degree.

And the estimating unit 72 is used for estimating the picking time length of each picking road section in the process that the first deliverer arrives at the order issuing user according to the picking plan of the first deliverer and the delivery speed of the first deliverer.

The obtaining unit 73 is configured to calculate an estimated pickup time of the floor plan to be picked according to the current time, the pickup time of the first delivery worker on each pickup section, and the equal user time corresponding to each pickup section.

Further, the pushing unit 74 is configured to push the floor distribution information to the order issuing user corresponding to the floor distribution order to be taken, where the floor distribution information includes the predicted pickup time calculated by the obtaining unit 73.

Wherein, the simulation unit 75 is configured to pre-allocate the floor allocation order to be taken to at least one distributor; simulating the pickup process of at least one distributor for the floor type order to be picked according to the pickup plan and the pickup speed of at least one distributor so as to obtain the predicted pickup time length of the floor type order to be picked; and obtaining a pickup starting time interval to which the floor distribution order to be picked belongs according to the pickup time expected by the user of the floor distribution order to be picked and the predicted pickup time length. Based on this, the allocation unit 71 is specifically configured to: within the pick start time interval determined by the simulation unit 75, the floor orders to be picked are allocated to the first deliverer. Other units are not described in detail.

After the to-be-processed order is distributed to the distributor, the order processing device predicts the time for the distributor to process the to-be-processed order based on the order processing plan and the processing speed of the distributor, can predict the time for the distributor to process the to-be-processed order instead of the logistics information with coarse granularity, such as the order is processed by a certain distributor, and can provide relatively fine-grained logistics information so as to improve user experience.

Further, in a distribution scene of floor distribution orders, the order processing device provided by this embodiment can calculate the predicted delivery time of the floor distribution orders based on the distribution plan of the distributor, and push the predicted delivery time of the floor distribution orders to the order receiving user, so that the order receiving user can know the more accurate delivery time of the floor distribution orders, and can conveniently and reasonably arrange own time, reduce the time wasted by signing and receiving the floor distribution orders, and improve user experience. In addition, the order processing device provided by the embodiment of the application can reduce the probability of secondary distribution of the distributor, save the distribution cost and improve the overall distribution efficiency of the distributor.

Further, in a pickup scene of a floor type order, the order processing device provided by the embodiment can calculate the predicted pickup time of the floor type order based on a pickup plan of a distributor, and push the predicted pickup time of the floor type order to an order issuing user, so that the order issuing user can know the more accurate pickup time of the floor type order, the time of the user can be conveniently and reasonably arranged, the time wasted by sending the order can be reduced, and the user experience is improved. In addition, the order processing device provided by the embodiment of the application can reduce the probability of secondary delivery of delivery personnel, saves the delivery cost and improves the overall delivery efficiency of delivery personnel.

As will be appreciated by one skilled in the art, embodiments of the present invention may be provided as a method, system, or computer program product. Accordingly, the present invention may take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment combining software and hardware aspects. Furthermore, the present invention may take the form of a computer program product embodied on one or more computer-usable storage media (including, but not limited to, disk storage, CD-ROM, optical storage, and the like) having computer-usable program code embodied therein.

The present invention is described with reference to flowchart illustrations and/or block diagrams of methods, apparatus (systems), and computer program products according to embodiments of the invention. It will be understood that each flow and/or block of the flow diagrams and/or block diagrams, and combinations of flows and/or blocks in the flow diagrams and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable data processing apparatus to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing apparatus, create means for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.

These computer program instructions may also be stored in a computer-readable memory that can direct a computer or other programmable data processing apparatus to function in a particular manner, such that the instructions stored in the computer-readable memory produce an article of manufacture including instruction means which implement the function specified in the flowchart flow or flows and/or block diagram block or blocks.

These computer program instructions may also be loaded onto a computer or other programmable data processing apparatus to cause a series of operational steps to be performed on the computer or other programmable apparatus to produce a computer implemented process such that the instructions which execute on the computer or other programmable apparatus provide steps for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.

In a typical configuration, a computing device includes one or more processors (CPUs), input/output interfaces, network interfaces, and memory.

The memory may include forms of volatile memory in a computer readable medium, Random Access Memory (RAM) and/or non-volatile memory, such as Read Only Memory (ROM) or flash memory (flash RAM). Memory is an example of a computer-readable medium.

Computer-readable media, including both non-transitory and non-transitory, removable and non-removable media, may implement information storage by any method or technology. The information may be computer readable instructions, data structures, modules of a program, or other data. Examples of computer storage media include, but are not limited to, phase change memory (PRAM), Static Random Access Memory (SRAM), Dynamic Random Access Memory (DRAM), other types of Random Access Memory (RAM), Read Only Memory (ROM), Electrically Erasable Programmable Read Only Memory (EEPROM), flash memory or other memory technology, compact disc read only memory (CD-ROM), Digital Versatile Discs (DVD) or other optical storage, magnetic cassettes, magnetic tape magnetic disk storage or other magnetic storage devices, or any other non-transmission medium that can be used to store information that can be accessed by a computing device. As defined herein, a computer readable medium does not include a transitory computer readable medium such as a modulated data signal and a carrier wave.

It should also be noted that the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising an … …" does not exclude the presence of other like elements in a process, method, article, or apparatus that comprises the element.

As will be appreciated by one skilled in the art, embodiments of the present application may be provided as a method, system, or computer program product. Accordingly, the present application may take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment combining software and hardware aspects. Furthermore, the present application may take the form of a computer program product embodied on one or more computer-usable storage media (including, but not limited to, disk storage, CD-ROM, optical storage, and the like) having computer-usable program code embodied therein.

The above description is only an example of the present application and is not intended to limit the present application. Various modifications and changes may occur to those skilled in the art. Any modification, equivalent replacement, improvement, etc. made within the spirit and principle of the present application should be included in the scope of the claims of the present application.

Claims

1. An order processing method, comprising:

receiving user expected processing completion time input by a user for an order to be processed;

according to the expected processing completion time of the user, obtaining a processing start time interval to which the order to be processed belongs;

and in the processing starting time interval, carrying out distribution processing on the order to be processed.

2. The method of claim 1, wherein the processing of the delivery of the order to be processed further comprises:

and distributing the to-be-processed order to a first distributor with the matching degree of the to-be-processed order meeting the matching degree requirement.

3. The method of claim 1, further comprising: the method comprises the steps of determining a corresponding relation between processing completion time expected by a user and a processing starting time interval in advance;

4. The method of claim 1, further comprising:

pre-distributing the order to be processed to at least one distributor;

simulating the distribution process of the at least one distributor to the order to be processed according to the order processing plan and the processing speed of the at least one distributor, so as to obtain the predicted processing time length of the order to be processed;

the obtaining of the processing start time interval to which the to-be-processed order belongs according to the processing completion time expected by the user specifically includes: and acquiring a processing starting time interval to which the to-be-processed order belongs according to the user expected processing completion time of the to-be-processed order and the predicted processing duration.

5. The method according to claim 4, wherein obtaining the processing start time interval to which the to-be-processed order belongs according to the user expected processing completion time and the predicted processing duration of the to-be-processed order comprises:

pushing the predicted processing time length backwards to obtain critical time, wherein the time is expected to be processed by the user of the order to be processed;

and taking the ending time as the critical time or a time interval earlier than the critical time as a processing starting time interval to which the order to be processed belongs.

6. The method of claim 4, wherein simulating the delivery of the pending order by the at least one dispenser to obtain the predicted processing duration for the pending order further comprises:

and simulating the distribution process of the to-be-processed orders by a plurality of distributors to obtain the time lengths required by the plurality of distributors to distribute the to-be-processed orders, and selecting the maximum time length as the predicted processing time length, or selecting the minimum time length as the predicted processing time length, or selecting the average value of the time lengths as the predicted processing time length.

7. The method of claim 2, wherein assigning the pending order to a first distributor who meets a match requirement with the degree of match of the pending order comprises:

dividing the order to be processed into order groups according to the attribute information of the order to be processed;

according to the matching degree of the order set and at least one distributor, selecting a distributor meeting the matching degree requirement of the order set as the first distributor from the at least one distributor;

the order group is assigned to the first distributor.

8. An order processing apparatus, comprising:

a first unit for receiving a user's desired processing completion time input by a user for an order to be processed;

a second unit, configured to obtain a processing start time interval to which the to-be-processed order belongs according to the processing completion time expected by the user;

and the third unit is used for carrying out distribution processing on the order to be processed in the processing starting time interval.

9. An electronic device comprising a memory and a processor; the memory is configured to store one or more computer instructions, wherein the one or more computer instructions, when executed by the processor, are capable of performing the steps of the method of any one of claims 1-7.

10. A computer-readable storage medium storing a computer program, the computer program being adapted to perform the steps of the method of any one of claims 1 to 7 when executed by a computer.