CN112235473B - Critical patient family calling method and device - Google Patents
Critical patient family calling method and device Download PDFInfo
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- CN112235473B CN112235473B CN202011090390.8A CN202011090390A CN112235473B CN 112235473 B CN112235473 B CN 112235473B CN 202011090390 A CN202011090390 A CN 202011090390A CN 112235473 B CN112235473 B CN 112235473B
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- G10L15/00—Speech recognition
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- G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
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Abstract
The invention provides a method and a device for calling family members of critical patients, which are used for calling the family members of the critical patients by obtaining first state information of a first patient; obtaining first family information; judging whether the first state information meets a first preset condition or not; when the first preset condition is not met, a first awakening instruction sent by the first family member through the intelligent calling device is obtained; obtaining first voice information; obtaining a first identification instruction; according to the first identification instruction, identifying whether the first voice information contains first vital sign information; if the first vital sign information is contained, first execution information from a first nurse is obtained; the first executive information is sent to the first family members, so that the first family members can carry out nursing operation on the first patient according to the first executive information before the first nurse arrives, effectiveness and timeliness of information communication between the patient and medical care personnel are guaranteed, doctor-patient disputes are reduced, hospital service quality is improved, and hospital management level and medical care working efficiency are improved.
Description
Technical Field
The invention relates to the technical field of hospital calling, in particular to a method and a device for calling family members of critical patients.
Background
With the continuous progress and development of science and technology, the number and scale of hospitals are getting larger and larger, the unobstructed information interaction is the life line of medical care, and in clinical care, the most commonly used information interaction between nursing personnel and patients is the information interaction in language and calling form. Therefore, the ward calling system is developed and becomes an electronic information exchange system for the inpatients to call doctors and nurses, so that the medical care calling system has an important position in the safety guarantee of clinical patients and has great practical value.
However, the applicant of the present invention finds that the prior art has at least the following technical problems:
in the prior art, the calling method of the patient is realized by touching the calling button, the state of illness of the patient is critical for critical patients, if the calling button cannot be pressed in time in case of emergency and the state of illness of the patient is difficult to be transmitted in time in calling, life danger can occur at any time due to the fact that emergency measures are not in place, the treatment of the patient is delayed, and the doctor-patient relationship can be tense.
Disclosure of Invention
The embodiment of the invention provides a method and a device for calling family members of critical patients, which solve the technical problems that in the prior art, if the critical patients cannot press the calling button in time in an emergency situation and the disease condition characteristics of the patients are difficult to convey in time in calling, life danger can occur at any time due to the fact that emergency measures are not in place, treatment of the patients is delayed, and the doctor-patient relationship is possibly tense by touching the calling button, and achieve the technical effects of ensuring the effectiveness and timeliness of information communication between the patients and medical care personnel, reducing doctor-patient disputes, improving the quality of hospital service and improving the hospital management level and the medical care work efficiency.
In view of the above problems, the embodiments of the present application are proposed to provide a method and apparatus for calling family members of a critically ill patient.
In a first aspect, the present invention provides a method for calling family members of a critically ill patient, the method comprising: obtaining first status information for a first patient; obtaining first family information, wherein the first family has a first degree of association with the first patient; judging whether the first state information meets a first preset condition or not; when the first preset condition is not met, obtaining a first awakening instruction sent by the first family member through the intelligent calling device, wherein the first awakening instruction is used for awakening the intelligent calling device by the first family member; acquiring first voice information, wherein the first voice information is sent by the first family member through the intelligent calling equipment; obtaining a first identification instruction; according to the first identification instruction, identifying whether the first voice information contains first vital sign information or not, wherein the first vital sign information is current vital sign information of the first patient; if the first vital sign information is contained, first execution information from a first nurse is obtained; sending the first executive information to the first family member to enable the first family member to carry out nursing operation on the first patient according to the first executive information before the first nurse arrives.
In a second aspect, the present invention provides a critical patient family calling device, the device comprising:
a first obtaining unit for obtaining first status information of a first patient;
a second obtaining unit configured to obtain first family information, wherein the first family has a first degree of association with the first patient;
the first judging unit is used for judging whether the first state information meets a first preset condition or not;
a third obtaining unit, configured to obtain, when the first preset condition is not satisfied, a first wake-up instruction sent by the first family member through the intelligent call device, where the first wake-up instruction is used for the first family member to wake up the intelligent call device;
a fourth obtaining unit, configured to obtain first voice information, where the first voice information is sent by the first family member through the intelligent calling device;
a fifth obtaining unit configured to obtain a first identification instruction;
a first identification unit, configured to identify whether the first voice information includes first vital sign information according to the first identification instruction, where the first vital sign information is current vital sign information of the first patient;
a sixth obtaining unit, configured to obtain first execution information from a first nurse if the first vital sign information is included;
a first sending unit, configured to send the first executive information to the first family member, so that the first family member performs a nursing operation on the first patient according to the first executive information before the first nurse arrives.
In a third aspect, the present invention provides a critical patient family calling device comprising a memory, a processor and a computer program stored on the memory and executable on the processor, the processor when executing the program implementing the steps of the method of the first aspect.
One or more technical solutions in the embodiments of the present application have at least one or more of the following technical effects:
according to the method and the device for calling the family members of the critical patients, provided by the embodiment of the invention, the first state information of the first patient is obtained; obtaining first family information, wherein the first family and the first patient have a first degree of association, and the first family is family member information of the first patient; then, judging whether the first state information meets a first preset condition, namely judging whether a first patient is in an emergency state, if the first state information is judged to be not in the first preset condition, the mental state of the first patient is suddenly changed, the state of the patient is more urgent, and further, obtaining a first awakening instruction, wherein the first awakening instruction is sent by the first family through the intelligent calling device and can be triggered through voice; further, first voice information is obtained, wherein the first voice information is sent by the first family member through the intelligent calling device; acquiring a first identification instruction, and identifying whether the first voice information contains first vital sign information or not according to the first identification instruction, wherein the first vital sign information is current vital sign information of the first patient; if the first vital sign information is contained, first execution information from a first nurse is obtained, the first execution information is sent to the first family, so that the first family member can perform the nursing operation on the first patient according to the first executive information before the first nurse arrives, thereby solving the problems that the prior art needs to perform the nursing operation on the first patient by touching a call button, if the critical patient can not press the calling button in time when the emergency occurs and the disease condition characteristics of the patient are difficult to be transmitted in time when calling, the technical problems that life danger is possibly caused at any time due to the fact that emergency measures are not in place, treatment of patients is delayed, and doctor-patient relations are possibly tense are solved, the effectiveness and timeliness of information communication between the patients and medical care personnel are guaranteed, doctor-patient disputes are reduced, hospital service quality is improved, and hospital management level and medical care work efficiency are improved.
The foregoing description is only an overview of the technical solutions of the present invention, and the embodiments of the present invention are described below in order to make the technical means of the present invention more clearly understood and to make the above and other objects, features, and advantages of the present invention more clearly understandable.
Drawings
FIG. 1 is a flow chart illustrating a method for calling family members of a critically ill patient according to an embodiment of the present invention;
FIG. 2 is a schematic diagram of a family calling device for a critically ill patient according to an embodiment of the present invention;
fig. 3 is a schematic structural diagram of another exemplary electronic device in an embodiment of the present invention.
Description of reference numerals: a first obtaining unit 11, a second obtaining unit 12, a first judging unit 13, a third obtaining unit 14, a fourth obtaining unit 15, a fifth obtaining unit 16, a first identifying unit 17, a sixth obtaining unit 18, a first sending obtaining unit 19, a receiver 301, a processor 302, a sender 303, a memory 304, and a bus interface 306.
Detailed Description
The embodiment of the invention provides a method and a device for calling family members of critical patients, which are used for solving the technical problems that in the prior art, if the critical patients cannot press the calling button in time in an emergency situation and the disease condition characteristics of the patients are difficult to convey in time in calling, life danger can occur at any time due to the fact that emergency measures are not in place, treatment of the patients is delayed, and the doctor-patient relationship is possibly tense by touching the calling button, so that the effectiveness and timeliness of information communication between the patients and medical care personnel are guaranteed, doctor-patient disputes are reduced, the hospital service quality is improved, and the hospital management level and the medical care work efficiency are improved. Hereinafter, example embodiments according to the present application will be described in detail with reference to the accompanying drawings. It should be apparent that the described embodiments are merely some embodiments of the present application and not all embodiments of the present application, and it should be understood that the present application is not limited to the example embodiments described herein.
Summary of the application
With the continuous progress and development of science and technology, the number and scale of hospitals are getting larger and larger, the unobstructed information interaction is the life line of medical care, and in clinical care, the most commonly used information interaction between nursing personnel and patients is the information interaction in language and calling form. Therefore, the ward calling system is also developed to become an electronic information exchange system for the inpatients to call doctors and nurses, so that the medical care calling system has an important position in the safety guarantee of clinical patients and has great practical value. However, in the prior art, the calling method of the patient is to touch the calling button, and for the critical patient, the condition of the patient is critical, and if the calling button cannot be pressed in time in an emergency situation and the condition characteristics of the patient are difficult to be transmitted in time in calling, the life danger may occur at any time due to the emergency measures being out of place, the treatment of the patient is delayed, and the doctor-patient relationship may become nervous.
In order to solve the technical problems, the technical scheme provided by the invention has the following general idea:
the embodiment of the application provides a method for calling family members of critical patients, which comprises the following steps: obtaining first status information for a first patient; obtaining first family information, wherein the first family has a first degree of association with the first patient; judging whether the first state information meets a first preset condition or not; when the first preset condition is not met, obtaining a first awakening instruction sent by the first family member through the intelligent calling device, wherein the first awakening instruction is used for awakening the intelligent calling device by the first family member; acquiring first voice information, wherein the first voice information is sent by the first family member through the intelligent calling equipment; obtaining a first identification instruction; according to the first identification instruction, identifying whether the first voice information contains first vital sign information or not, wherein the first vital sign information is current vital sign information of the first patient; if the first vital sign information is contained, first execution information from a first nurse is obtained; sending the first executive information to the first family member to enable the first family member to carry out nursing operation on the first patient according to the first executive information before the first nurse arrives.
After the fundamental principle of the present application is introduced, the technical solutions of the present invention are described in detail with reference to the accompanying drawings and specific embodiments, and it should be understood that the specific features in the embodiments and examples of the present application are detailed descriptions of the technical solutions of the present application, and are not limitations of the technical solutions of the present application, and the technical features in the embodiments and examples of the present application may be combined with each other without conflict.
Example one
Fig. 1 is a flowchart illustrating a method for calling family members of a critically ill patient according to an embodiment of the present invention. As shown in fig. 1, an embodiment of the present invention provides a method for calling a family member of a critical patient, which is applied to a monitoring management center, where the monitoring management center is in communication connection with an intelligent calling device, and the method includes:
step 100: obtaining first status information for a first patient;
specifically, the monitoring management center is an intelligent control unit in this embodiment, and can integrally monitor a call system of a hospital through the monitoring management center, wherein the monitoring management center is further connected with an intelligent call device in a communication manner, so that a patient end and a nurse end can be connected through the monitoring management center, and the monitoring management center can analyze and process data through big data, cloud computing and other modes, thereby improving the response speed and the working efficiency of service, and enabling modern wards to be more efficient. Further, the first patient is a patient who is hospitalized in a hospital, and the first patient is preferably a critical patient in this embodiment, and the first status information is mental status or consciousness status information of the first patient during hospitalization. Such as whether the patient is awake, asleep, unconscious, comatose, or in a shallow coma.
Step 200: obtaining first family information, wherein the first family has a first degree of association with the first patient;
specifically, the first family is family member information of the first patient, for example, when the first patient is a senior citizen, the first family may be a spouse, a son, a daughter, a grandson, etc., and when the first patient is a child, the first family may be a father, a mother, a grandson, a milk, a uncle, etc. Thus, there is a certain degree of closeness between the first family and the first patient, i.e., the first family has a first degree of association with the first patient.
Step 300: judging whether the first state information meets a first preset condition or not;
step 400: and when the first preset condition is not met, obtaining a first awakening instruction sent by the first family member through the intelligent calling device, wherein the first awakening instruction is used for awakening the intelligent calling device by the first family member.
Specifically, the first preset condition is the preset emergency degree information of the mental state of the patient, that is, whether the first patient is in an emergency or not is judged, and if the first state information is judged to be not satisfied with the first preset condition, it is indicated that the mental state of the first patient is changed suddenly, and the state of the patient is relatively urgent, for example, the patient is suddenly unconscious, dizzy, coma, convulsion, palpitation, and the like, that is, a medical worker needs to check before. Further, obtain first awakening instruction, first awakening instruction this moment is that first family members send through intelligent calling device, and first awakening instruction can be triggered through a pronunciation, and is specific: the intelligent calling equipment in the embodiment is provided with the audio acquisition device, and the calling voice of family members and patients can be acquired through the audio acquisition device, and information is transmitted and processed. Therefore, the first family members can send a voice command to the intelligent calling device, the voice command is password information for awakening the intelligent calling device, and therefore the intelligent calling device can be awakened according to the first awakening command, and the phenomenon that the patient and the family members press the calling device by mistake is avoided, and the workload of medical care personnel is increased.
Step 500: acquiring first voice information, wherein the first voice information is sent by the first family member through the intelligent calling equipment;
step 600: obtaining a first identification instruction;
step 700: according to the first identification instruction, identifying whether the first voice information contains first vital sign information or not, wherein the first vital sign information is current vital sign information of the first patient;
specifically, the first voice information is the call information sent by the first family member through the intelligent call device, so that after the first voice information is collected, the first voice information can be analyzed and processed, specifically: after the first voice information is received, a first identification instruction can be correspondingly generated, wherein the first identification instruction is an operation command for identifying and processing the first voice information, whether the first voice information contains first vital sign information or not is identified under the instruction of the first identification instruction, and the first vital sign information is current vital sign information of a first patient in a sudden emergency. For example, when a first patient lies on a bed, sudden unconsciousness is in a coma state, and related vital sign monitoring equipment of the first patient also sends an alarm signal to inform first family members that vital signs of the patient are abnormal, and then the first family members can send first voice information, such as informing nurses that the current heart rate of the patient is abnormal, the blood pressure rises to an abnormal value, specific temperature data of high fever and the like, so that the first voice information at the moment contains first vital sign data.
Step 800: if the first vital sign information is contained, first execution information from a first nurse is obtained;
step 900: sending the first executive information to the first family member to enable the first family member to carry out nursing operation on the first patient according to the first executive information before the first nurse arrives.
Specifically, if the first voice message includes vital sign information of a first patient, the first voice message may be sent to a first nurse through a monitoring management center, where the first nurse is a medical care worker on duty at a nurse station, and further, after the first nurse receives an emergency situation of the first patient, the first nurse may make a corresponding operation command, that is, first execution information, in other words, the first execution information is information that the first nurse performs a diagnosis process according to the vital sign data of the first patient and in combination with the illness state information of the patient after the emergency situation, and further informs a first family of an emergency command that should be performed on the first patient at this time, and also informs the family of information that the emergency measures for the patient are prohibited. The monitoring management center feeds the first execution information back to the first family members, so that the first family members can perform corresponding nursing operation on the patient before the first nurse does not arrive at the ward, the situation that the family members shake the patient during waiting for the arrival of the nurse due to sudden situations or take wrong nursing actions such as the patient can not shake violently is prevented, the situation of the patient is possibly worse and the life safety of the patient is threatened, further, the first execution information is sent to the family members, the rescue time of the patient is prolonged, and the occurrence rate of medical disputes is reduced. For example, when a first nurse receives a situation that a certain patient suddenly falls unconsciously during eating and the blood pressure and heart rate data are abnormal, the first nurse can correspondingly inform the family members to execute first execution information according to requirements, for example, the patient does not need to be moved, the hospital bed is slowly shaken down, and the patient can lie down on the bed firstly. Further, through conveying the state of an illness characteristic when sending call information, the promptness of information interaction has been guaranteed, and then under nurse's professional guidance, can take corresponding first aid nursing measure to patient, prevent that family members' misoperation from making patient probably appear life danger, delay patient's treatment, cause the relation of doctors and patients to become nervous even, thereby it makes things convenient for patient in time to call medical personnel to look over the state of an illness to have reached, medical personnel's working strength is reduced, patient's rescue time is prolonged, guarantee the timely communication between disease and medical personnel, reduce medical dispute, promote hospital service quality, improve hospital administration level and medical work efficiency's technological effect.
Further, in order to reach the effect of increasing medical personnel according to patient's actual conditions, improving hospital's management level and medical care work efficiency, step 800 still includes in this application embodiment:
step 810: obtaining a first number of people for increasing aid according to the first vital sign information;
step 820: obtaining the current number of nurses at a nurse station;
step 830: judging whether the current number of nurses meets a first aid-increasing number;
step 840: if not, sending a first aid-increasing instruction, wherein the first aid-increasing instruction is used for the first nurse to call medical staff.
Specifically, according to the obtained first life feature information, a first number of rescue people can be correspondingly obtained, wherein the first number of rescue people is medical staff information required for processing the emergency condition of the first patient. Further, obtain the current nurse number of nurse station, then contrast current number and required first increase aid number, thereby judge whether current nurse number can satisfy the demand of first increase aid number, if satisfy, then go to rescue first patient according to first increase aid number can, if the current number of nurse station is difficult to satisfy first increase aid number, then send first increase aid instruction, make first nurse can call medical personnel according to first increase aid instruction, thereby reach and increase medical personnel according to patient's actual conditions, improve hospital administration level and medical work efficiency's effect.
Further, in order to achieve the effects of enhancing data accuracy and accurately determining call priority level information, step 100 in the embodiment of the present application further includes:
step 110: inputting the first state information into a training model, wherein the training model is obtained by training a plurality of sets of training data, and each set of training data in the plurality of sets of training data comprises: the first state information and identification information for identifying a call priority level of a patient;
step 120: obtaining output information for the training model, wherein the output information includes a call priority level for the first patient.
Specifically, after first state information of a first patient is acquired, call priority level information of the first patient is output through a neural network model.
Furthermore, the training model is a neural network model in a machine learning model, and the machine learning model can continuously correct the model through continuous learning of a large amount of data, so that satisfactory experience is finally obtained to process other data. The machine model is obtained by training a plurality of groups of training data, and the process of training the neural network model by the training data is essentially a process of supervised learning. The training model in the embodiment of the application is obtained by utilizing machine learning training through a plurality of groups of training data, and each group of training data in the plurality of groups comprises: first state information and identification information for identifying a call priority level of the patient. Wherein the call priority level information of the patient is used as supervision data.
Further, the identification information of the calling priority level of the patient is used as supervision data, the supervision learning is carried out on the first state information in each group of training data, the identification information of the calling priority level is compared with the output result of the training model, when the identification information of the calling priority level is consistent with the output result of the training model, the group of data supervision learning is finished, and the next group of data supervision learning is carried out; when the calling priority level information is inconsistent with the calling priority level information of the first patient, the training model carries out self-correction until the output result is consistent with the calling priority level information of the first patient, the supervised learning of the group is finished, and the supervised learning of the next group of data is carried out; and (4) through supervised learning of a large amount of data, enabling the output result of the machine learning model to reach a convergence state, and finishing the supervised learning. Through the process of supervising and learning the training model, the calling priority level information of the patient output by the training model is more accurate, the accurate calling priority level information of the first patient is obtained, and the effect that the patient cannot successfully call medical care personnel under emergency, which may cause the phenomenon of directly endangering the life of the patient is prevented.
Further, in order to achieve the effects of improving doctor-patient relationship, seeking medical harmony and avoiding occurrence of medical malignant events, step 500 in the embodiment of the present application further includes:
step 510: obtaining a second identification instruction;
step 520: judging whether the first voice message contains preset sensitive word information or not according to the second recognition instruction;
step 530: if the preset sensitive word information is contained, obtaining tone information of the first voice information;
step 540: determining whether a first cut-off instruction is obtained or not according to the tone information and preset sensitive word information;
step 550: and if a first cutting instruction needs to be obtained, cutting off the conversation between the first patient and the first nurse according to the first cutting instruction.
Specifically, a second recognition instruction is obtained, and then whether the first voice message contains preset sensitive word information or not is judged under the instruction of the second recognition instruction, wherein the preset sensitive word information is related word information representing anger, anger and even dirty words. In this embodiment, the semantics and the purpose of the two parties of the call can be detected by the voice detection system of the monitoring management center, and the sensitive vocabulary can be recognized, so that bad communication or other conflicts between the doctor and the patient can be prevented. If the first voice information contains preset sensitive word information, the situation of a possible first family member is proved to have possibility of being angry, then the tone information of the first voice information is obtained, after semantic analysis is carried out on the tone information, the preset sensitive word information is combined, whether a first cut instruction needs to be generated or not is further determined, if the first cut instruction needs to be generated, the conversation between a first patient and a first nurse is cut off according to the first cut instruction, and therefore after the family member has the trend of being angry or under the condition of quarrel, call communication can be rapidly stopped, the harmonious development of medical relationship is guaranteed, the health of information is guaranteed, malignant medical events are avoided, the medical risk is further achieved, and the effect of avoiding the satisfaction degree of the patient for medical treatment is improved.
Further, in order to further reach the effect that reduces doctor-patient dispute, promote hospital service quality, improve hospital's management level and medical care work efficiency, this application embodiment step 500 still includes:
step 560: obtaining second voice information of the first family;
step 570: obtaining a third identification instruction;
step 580: identifying whether the second voice message contains first outgoing information and first request information or not according to the third identification instruction;
step 590: and if so, sending the first outgoing information and the first request information to the first nurse, so that the first nurse observes the first patient according to the first request information after the first family member goes out.
Specifically, second voice information of the first family member is obtained, similarly, the second voice information is sent by the first family member through the intelligent calling device, a third identification instruction is further obtained, whether the second voice information contains the first outgoing information and the first request information or not is identified according to the third identification instruction, that is, whether the first family member needs to go out or not and the need information which needs help of medical care personnel is judged through the third identification instruction. If the first out information and the first request information are included, the first out information and the first request information are further transmitted to the first nurse, so that the first nurse cares the first patient according to the first request information after the first family member goes out. For example, the first family member needs to take things down from the building of the hospital, that is, the first family member needs to leave the ward and then can send information through the intelligent calling device, so that the monitoring management center can send the information to the nurse, and the first family member can timely make a visit through the nurse during going out, thereby further reducing doctor-patient disputes, improving the quality of service of the hospital and improving the management level of the hospital and the medical work efficiency.
Further, in order to further achieve the effects of improving the quality of service of the hospital and improving the satisfaction of the patient, step 500 of the embodiment of the present application further includes:
step 5110: obtaining third voice information of the first family;
step 5120: obtaining a fourth identification instruction;
step 5130: identifying whether the third voice message contains second request information or not according to the fourth identification instruction;
step 5140: if yes, obtaining a first preset scheme according to the second request information;
step 5150: after the first preset scheme is sent to the first family member, first confirmation information from the first family member is obtained;
step 5160: and operating according to the first preset scheme according to the first confirmation information.
Specifically, third voice information of the first family is obtained, similarly, the third voice information is sent by the first family through the intelligent calling device, a fourth identification instruction is obtained, whether second request information is included in the third voice information is identified according to the fourth identification instruction, that is, whether the first family needs to have the second request is judged through the fourth identification instruction, if the third voice information includes the second request information, for example, the first family needs to give away relaxing music to the first patient, relieve vexation, know news and the like, a first preset story scheme can be correspondingly obtained according to the second request information, the first preset scheme at this time is a solution associated with the second request, and then the first confirmation information from the first family is obtained after the first preset scheme is sent to the first family, and when the first family has no objection to the first preset scheme, the first confirmation information can be sent, and corresponding operation is carried out on the first patient and the first family according to the first preset scheme. For example, when a first patient needs to relax the mood and listen to calm music due to illness state, body pain, a first family member can obtain a corresponding first preset scheme, namely information such as a song list of the calm music, through the monitoring management center, and after the first family member agrees to confirm, the first patient can be put with songs through the intelligent calling device, so that the purposes of relaxing the mood of the patient and reducing pain are achieved, and the effects of improving hospital service quality and improving the satisfaction of the patient are achieved.
Further, in order to achieve the effect of more accurately meeting the requirements of the patient and the family members, step 5140 of the embodiment of the present application further includes:
step 5141: obtaining family income information of the first patient;
step 5142: obtaining personal portrait information of the first family;
step 5143: obtaining physical condition information of the first family member;
step 5144: obtaining a first influence coefficient according to the family income information, the personal portrait information and the physical condition information;
step 5145: judging whether the first influence coefficient exceeds a preset influence threshold value or not;
step 5146: and if so, acquiring a first adjusting instruction, and adjusting the second request information according to the first adjusting instruction.
Specifically, family income information of a first patient is obtained, wherein the family income information is the income and expenditure condition of the family of the first patient; obtaining personal portrait information of a first family, wherein the personal portrait information is personal tag information of the first family, and the personal tag information includes information of sex, age, cultural degree and the like of the first family, for example, the personal tag of the first family is a middle-aged man of the division graduation; the method comprises the steps of obtaining physical condition information of a first family, wherein the physical condition information is the personal health condition of the first family, further obtaining a first influence coefficient according to family income information, personal portrait information and physical condition information, wherein the first influence coefficient is the influence degree of the family income information, the personal portrait information, the physical condition information and the like on requirements of the family and a patient, further judging whether the first influence coefficient exceeds a preset influence threshold value, if the first influence coefficient exceeds the preset influence threshold value, generating a first adjusting instruction, adjusting second request information according to the first adjusting instruction, further achieving the purpose of more accurately meeting the requirements of the patient and the family, improving the satisfaction degree of the patient and the family, and improving the hospital service quality.
Example two
Based on the same inventive concept as the method for calling the family members of the critical patient in the foregoing embodiment, the present invention further provides a device for calling the family members of the critical patient, as shown in fig. 2, the device comprising:
a first obtaining unit 11, the first obtaining unit 11 being configured to obtain first status information of a first patient;
a second obtaining unit 12, configured to obtain first family information, where the first family has a first degree of association with the first patient;
a first judging unit 13, where the first judging unit 13 is configured to judge whether the first state information satisfies a first preset condition;
a third obtaining unit 14, where the third obtaining unit 14 is configured to obtain, when the first preset condition is not satisfied, a first wake-up instruction sent by the first family member through the intelligent call device, where the first wake-up instruction is used for the first family member to wake up the intelligent call device;
a fourth obtaining unit 15, where the fourth obtaining unit 15 is configured to obtain first voice information, where the first voice information is sent by the first family member through the intelligent calling device;
a fifth obtaining unit 16, the fifth obtaining unit 16 being configured to obtain a first identification instruction;
a first recognition unit 17, where the first recognition unit 17 is configured to recognize whether the first voice information includes first vital sign information according to the first recognition instruction, where the first vital sign information is current vital sign information of the first patient;
a sixth obtaining unit 18, where the sixth obtaining unit 18 is configured to obtain first execution information from a first nurse if the first vital sign information is included;
a first sending unit 19, wherein the first sending unit 19 is configured to send the first executive information to the first family member, so that the first family member performs a nursing operation on the first patient according to the first executive information before the first nurse arrives.
Further, the apparatus further comprises:
a seventh obtaining unit, configured to obtain a first number of assistance-increasing people according to the first vital sign information;
an eighth obtaining unit configured to obtain a current number of nurses at the nurse station;
the second judgment unit is used for judging whether the number of the current nurses meets the first assistance increase number;
a second sending unit, configured to send a first support-increasing instruction if the first nurse does not meet the first support-increasing instruction, where the first support-increasing instruction is used for the first nurse to call a medical care provider.
Further, the apparatus further comprises:
a first training unit, configured to input the first state information into a training model, where the training model is obtained by training multiple sets of training data, and each set of training data in the multiple sets includes: the first state information and identification information for identifying a call priority level of a patient;
a ninth obtaining unit for obtaining output information of the training model, wherein the output information comprises a call priority level of the first patient.
Further, the apparatus further comprises:
a tenth obtaining unit configured to obtain a second identification instruction;
the third judging unit is used for judging whether the first voice message contains preset sensitive word information or not according to the second recognition instruction;
an eleventh obtaining unit, configured to obtain mood information of the first voice information if the preset sensitive word information is included;
the first determining unit is used for determining whether a first cut-off instruction is obtained or not according to the tone information and the preset sensitive word information;
the first cutting unit is used for determining that if a first cutting instruction needs to be obtained, cutting off the conversation between the first patient and the first nurse according to the first cutting instruction.
Further, the apparatus further comprises:
a twelfth obtaining unit, configured to obtain second voice information of the first family;
a thirteenth obtaining unit configured to obtain a third recognition instruction;
the second identification unit is used for identifying whether the second voice message contains first outgoing information and first request information according to the third identification instruction;
and a third sending unit, configured to send the first outgoing information and the first request information to the first nurse if the first outgoing information and the first request information are included, so that the first nurse observes the first patient according to the first request information after a first family member goes out.
Further, the apparatus further comprises:
a fourteenth obtaining unit, configured to obtain third voice information of the first family;
a fifteenth obtaining unit configured to obtain a fourth identification instruction;
a third identification unit, configured to identify whether the third speech information includes second request information according to the fourth identification instruction;
a sixteenth obtaining unit, configured to, if the second request information includes the second request information, obtain a first preset scheme according to the second request information;
a seventeenth obtaining unit, configured to obtain first confirmation information from the first family after the first preset scheme is sent to the first family;
and the first operation unit is used for operating according to the first preset scheme according to the first confirmation information.
Further, the apparatus further comprises:
an eighteenth obtaining unit for obtaining family income information of the first patient;
a nineteenth obtaining unit configured to obtain personal portrait information of the first family;
a twentieth obtaining unit for obtaining physical condition information of the first family;
a twenty-first obtaining unit, configured to obtain a first influence coefficient according to the family income information, the personal portrait information, and the physical condition information;
a fourth judging unit, configured to judge whether the first influence coefficient exceeds a preset influence threshold;
and the first adjusting unit is used for obtaining a first adjusting instruction if the first adjusting instruction exceeds the first adjusting instruction, and adjusting the second request information according to the first adjusting instruction.
Various modifications and embodiments of a method for calling a critical patient family in the first embodiment of fig. 1 are also applicable to a device for calling a critical patient family in the present embodiment, and a method for implementing a device for calling a critical patient family in the present embodiment will be apparent to those skilled in the art from the foregoing detailed description of a method for calling a critical patient family, and therefore, for the sake of brevity of the description, detailed description thereof will not be provided herein.
EXAMPLE III
Based on the same inventive concept as the method for calling the family members of the critical patients in the previous embodiment, the present invention further provides an exemplary electronic device, as shown in fig. 3, including a memory 304, a processor 302, and a computer program stored in the memory 304 and executable on the processor 302, wherein the processor 302, when executing the program, implements the steps of any one of the methods for processing the big-data-based cloud platform e-commerce data.
Where in fig. 3 a bus architecture (represented by bus 300), bus 300 may include any number of interconnected buses and bridges, bus 300 linking together various circuits including one or more processors, represented by processor 302, and memory, represented by memory 304. The bus 300 may also link together various other circuits such as peripherals, voltage regulators, power management circuits, and the like, which are well known in the art, and therefore, will not be described any further herein. A bus interface 306 provides an interface between the bus 300 and the receiver 301 and transmitter 303. The receiver 301 and the transmitter 303 may be the same element, i.e., a transceiver, providing a means for communicating with various other apparatus over a transmission medium. The processor 302 is responsible for managing the bus 300 and general processing, and the memory 304 may be used for storing data used by the processor 302 in performing operations.
One or more technical solutions in the embodiments of the present application have at least one or more of the following technical effects:
according to the method and the device for calling the family members of the critical patients, provided by the embodiment of the invention, the first state information of the first patient is obtained; obtaining first family information, wherein the first family has a first degree of association with the first patient; judging whether the first state information meets a first preset condition or not; when the first preset condition is not met, obtaining a first awakening instruction sent by the first family member through the intelligent calling device, wherein the first awakening instruction is used for awakening the intelligent calling device by the first family member; acquiring first voice information, wherein the first voice information is sent by the first family member through the intelligent calling equipment; obtaining a first identification instruction; according to the first identification instruction, identifying whether the first voice information contains first vital sign information or not, wherein the first vital sign information is current vital sign information of the first patient; if the first vital sign information is contained, first execution information from a first nurse is obtained; the first executive information is sent to the first family members, so that the first family members nurse the first patients according to the first executive information before the first nurses arrive, the technical problems that in the prior art, if critical patients cannot press the calling buttons in time in case of emergency and the disease characteristics of the patients are difficult to convey in time in case of calling, life danger possibly occurs at any time due to the fact that emergency measures are not in place, treatment of the patients is delayed, and the medical relationship is possibly tense are solved, effectiveness and timeliness of information communication between the patients and medical staff are guaranteed, medical disputes are reduced, hospital service quality is improved, and hospital management level and medical work efficiency are improved.
As will be appreciated by one skilled in the art, embodiments of the present invention may be provided as a method, system, or computer program product. Accordingly, the present invention may take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment combining software and hardware aspects. Furthermore, the present invention may take the form of a computer program product embodied on one or more computer-usable storage media (including, but not limited to, disk storage, CD-ROM, optical storage, and the like) having computer-usable program code embodied therein.
The present invention is described with reference to flowchart illustrations and/or block diagrams of methods, apparatus (systems) and computer program products according to embodiments of the invention. It will be understood that each flow and/or block of the flow diagrams and/or block diagrams, and combinations of flows and/or blocks in the flow diagrams and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable data processing apparatus to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing apparatus, create means for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be stored in a computer-readable memory that can direct a computer or other programmable data processing apparatus to function in a particular manner, such that the instructions stored in the computer-readable memory produce an article of manufacture including instruction means which implement the function specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be loaded onto a computer or other programmable data processing apparatus to cause a series of operational steps to be performed on the computer or other programmable apparatus to produce a computer implemented process such that the instructions which execute on the computer or other programmable apparatus provide steps for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
It will be apparent to those skilled in the art that various changes and modifications may be made in the present invention without departing from the spirit and scope of the invention. Thus, if such modifications and variations of the present invention fall within the scope of the claims of the present invention and their equivalents, the present invention is also intended to include such modifications and variations.
Claims (6)
1. A method for calling family members of a critical patient is applied to a monitoring management center, wherein the monitoring management center is in communication connection with intelligent calling equipment, and the method comprises the following steps:
obtaining first status information for a first patient;
obtaining first family information, wherein the first family has a first degree of association with the first patient;
judging whether the first state information meets a first preset condition or not;
when the first preset condition is not met, obtaining a first awakening instruction sent by the first family member through the intelligent calling device, wherein the first awakening instruction is used for awakening the intelligent calling device by the first family member;
acquiring first voice information, wherein the first voice information is sent by the first family member through the intelligent calling equipment;
obtaining a first identification instruction;
according to the first identification instruction, identifying whether the first voice information contains first vital sign information or not, wherein the first vital sign information is current vital sign information of the first patient;
if the first vital sign information is contained, first execution information from a first nurse is obtained;
obtaining a first number of people for increasing aid according to the first vital sign information;
obtaining the current number of nurses at a nurse station;
judging whether the current number of nurses meets the first number of rescue persons;
if not, sending a first aid-increasing instruction, wherein the first aid-increasing instruction is used for the first nurse to call a medical staff;
sending the first executive information to the first relative so that the first relative carries out nursing operation on the first patient according to the first executive information before the first nurse arrives;
after the obtaining the first voice information, the method further includes:
obtaining a second identification instruction;
judging whether the first voice message contains preset sensitive word information or not according to the second recognition instruction;
if the preset sensitive word information is contained, obtaining tone information of the first voice information;
determining whether a first cut-off instruction is obtained or not according to the tone information and preset sensitive word information;
if a first cutting instruction needs to be obtained, cutting off the conversation between the first patient and the first nurse according to the first cutting instruction;
the method further comprises the following steps:
obtaining second voice information of the first family;
obtaining a third identification instruction;
identifying whether the second voice message contains first outgoing information and first request information or not according to the third identification instruction;
and if so, sending the first outgoing information and the first request information to the first nurse, so that the first nurse observes the first patient according to the first request information after the first family member goes out.
2. The method of claim 1, wherein the method further comprises:
inputting the first state information into a training model, wherein the training model is obtained by training a plurality of sets of training data, and each set of training data in the plurality of sets of training data comprises: the first state information and identification information for identifying a call priority level of a patient;
obtaining output information for the training model, wherein the output information includes a call priority level for the first patient.
3. The method of claim 1, wherein the method further comprises:
obtaining third voice information of the first family;
obtaining a fourth identification instruction;
identifying whether the third voice message contains second request information or not according to the fourth identification instruction;
if yes, obtaining a first preset scheme according to the second request information;
after the first preset scheme is sent to the first family member, first confirmation information from the first family member is obtained;
and operating according to the first preset scheme according to the first confirmation information.
4. The method of claim 3, wherein the method further comprises:
obtaining family income information of the first patient;
obtaining personal portrait information of the first family;
obtaining physical condition information of the first family member;
obtaining a first influence coefficient according to the family income information, the personal portrait information and the physical condition information;
judging whether the first influence coefficient exceeds a preset influence threshold value or not;
and if so, acquiring a first adjusting instruction, and adjusting the second request information according to the first adjusting instruction.
5. A critical patient family calling device, comprising:
a first obtaining unit for obtaining first status information of a first patient;
a second obtaining unit configured to obtain first family information, wherein the first family has a first degree of association with the first patient;
the first judging unit is used for judging whether the first state information meets a first preset condition or not;
a third obtaining unit, configured to obtain, when the first preset condition is not satisfied, a first wake-up instruction sent by the first family member through an intelligent call device, where the first wake-up instruction is used for the first family member to wake up the intelligent call device;
a fourth obtaining unit, configured to obtain first voice information, where the first voice information is sent by the first family member through the intelligent calling device;
a fifth obtaining unit configured to obtain a first identification instruction;
a first identification unit, configured to identify whether the first voice information includes first vital sign information according to the first identification instruction, where the first vital sign information is current vital sign information of the first patient;
a sixth obtaining unit, configured to obtain first execution information from a first nurse if the first vital sign information is included;
a first sending unit, configured to send the first executive information to the first family member, so that the first family member performs a nursing operation on the first patient according to the first executive information before the first nurse arrives;
a tenth obtaining unit configured to obtain a second identification instruction;
the third judging unit is used for judging whether the first voice message contains preset sensitive word information or not according to the second recognition instruction;
an eleventh obtaining unit, configured to obtain mood information of the first voice information if the preset sensitive word information is included;
the first determining unit is used for determining whether a first cut-off instruction is obtained or not according to the tone information and the preset sensitive word information;
the first cutting unit is used for determining that if a first cutting instruction needs to be obtained, cutting off the conversation between the first patient and the first nurse according to the first cutting instruction;
the device further comprises:
a twelfth obtaining unit, configured to obtain second voice information of the first family;
a thirteenth obtaining unit configured to obtain a third recognition instruction;
the second identification unit is used for identifying whether the second voice message contains first outgoing information and first request information according to the third identification instruction;
and a third sending unit, configured to send the first outgoing information and the first request information to the first nurse if the first outgoing information and the first request information are included, so that the first nurse observes the first patient according to the first request information after a first family member goes out.
6. A critical patient family calling device comprising a memory, a processor and a computer program stored on the memory and executable on the processor, wherein the processor implements the steps of the method of any one of claims 1 to 4 when executing the program.
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| CN112967788B (en) * | 2021-02-22 | 2023-12-01 | 河南省肿瘤医院 | Medical alarm method based on digital twinning |
| CN113995601B (en) * | 2021-12-10 | 2022-10-21 | 北京云迹科技股份有限公司 | Mobile sickbed control method and related equipment |
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