CN111832943B - Hardware equipment fault management method and device, electronic equipment and storage medium - Google Patents

Hardware equipment fault management method and device, electronic equipment and storage medium Download PDF

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CN111832943B
CN111832943B CN202010675947.8A CN202010675947A CN111832943B CN 111832943 B CN111832943 B CN 111832943B CN 202010675947 A CN202010675947 A CN 202010675947A CN 111832943 B CN111832943 B CN 111832943B
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CN111832943A (en
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董宜坤
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Beijing Si Tech Information Technology Co Ltd
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Abstract

The application provides a hardware equipment fault management method, a hardware equipment fault management device, electronic equipment and a storage medium. The hardware equipment fault management method comprises the following steps: acquiring fault information of hardware equipment uploaded by a patrol terminal; acquiring a fault type, a hardware identifier of the failed hardware equipment and a fault time according to the fault information; acquiring the company name of the corresponding fault maintenance company according to the hardware identifier of the failed hardware equipment; selecting a corresponding target maintainer from a maintainer list corresponding to the fault maintenance company according to the fault type, and sending a corresponding fault maintenance request to a client corresponding to the target maintainer; judging whether corresponding fault maintenance completion feedback uploaded by the inspection terminal is received within a preset time from the fault time; if not, generating reminding information, and sending the reminding information to the patrol terminal and the management terminal of the fault maintenance company.

Description

Hardware equipment fault management method and device, electronic equipment and storage medium
Technical Field
The present application relates to the field of computer networks, and in particular, to a method and an apparatus for managing faults of a hardware device, an electronic device, and a storage medium.
Background
The current operation and maintenance management method for the server is that a machine room manager discovers that hardware faults are alarmed in the inspection process, and then the server application attribution manufacturer is confirmed through a resource table to inspect the faults, report the repair and the like. The administrator needs to query periodically whether the reported fault has completed repair or is going offline. The system can be normally used after fault processing is completed, the number of equipment is increased at any time, the operation and maintenance requirement is increased, a large amount of manpower is needed to complete operation and maintenance of the system in the scheme, the cost is high, and the manual monitoring cannot respond to faults in time, so that the operation and maintenance efficiency is low.
In view of the above problems, no effective technical solution is currently available.
Disclosure of Invention
The embodiment of the application aims to provide a hardware equipment fault management method, a hardware equipment fault management device, electronic equipment and a storage medium, which can improve efficiency.
In a first aspect, an embodiment of the present application provides a method for managing faults of hardware devices, where the method is used to perform fault management on a plurality of hardware devices in a machine room, where the plurality of hardware devices at least includes: at least one server, a switch, a memory and a power supply device; the method comprises the following steps:
acquiring fault information of hardware equipment uploaded by a patrol terminal;
acquiring a fault type, a hardware identifier of the failed hardware equipment and a fault time according to the fault information;
acquiring the company name of the corresponding fault maintenance company according to the hardware identifier of the failed hardware equipment;
selecting a corresponding target maintainer from a maintainer list corresponding to the fault maintenance company according to the fault type, and sending a corresponding fault maintenance request to a client corresponding to the target maintainer;
judging whether corresponding fault maintenance completion feedback uploaded by the inspection terminal is received within a preset time from the fault time;
if not, generating reminding information, and sending the reminding information to the patrol terminal and the management terminal of the fault maintenance company.
Optionally, in the method for managing hardware device failure according to the embodiment of the present application, the failure information includes failure time, operation parameter information of the failed device, and a hardware identifier of the failed device; and the obtaining the fault type, the hardware identifier of the failed hardware device and the fault time according to the fault information comprises the following steps:
acquiring a hardware identifier and fault time of a hardware device with a fault from the fault information;
and inputting the operation parameter information in the fault information into a pre-trained target neural network model to acquire the fault type of the hardware equipment sending the fault.
Optionally, in the method for managing hardware device failure according to the embodiment of the present application, the method further includes the following steps:
acquiring training sample sets, wherein each training sample set comprises a plurality of training samples, and each training sample comprises a plurality of groups of operation parameters of corresponding hardware equipment and corresponding fault types;
training a preset neural network model according to the training samples to obtain a target neural network model.
Optionally, in the method for managing a fault of a hardware device according to the embodiment of the present application, the obtaining, according to a hardware identifier of a faulty hardware device, a company name of a corresponding fault maintenance company includes:
acquiring brand information of the hardware equipment according to the hardware identifier of the hardware equipment with the fault;
and selecting the company name of the corresponding fault maintenance company according to the brand information of the hardware equipment.
Optionally, in the method for managing a hardware device fault according to the embodiment of the present application, selecting, according to the fault type, a corresponding target maintainer from a maintainer list corresponding to the fault maintenance company includes:
selecting a plurality of corresponding maintenance personnel to be selected from a maintenance personnel list corresponding to the fault maintenance company according to the fault type;
and selecting target maintenance personnel from the plurality of maintenance personnel to be selected according to the work schedule information of each maintenance personnel to be selected.
In a second aspect, an embodiment of the present application further provides a hardware device fault management apparatus, configured to perform fault management on a plurality of hardware devices in a machine room, where the plurality of hardware devices at least includes: at least one server, a switch, a memory and a power supply device; the device comprises:
the first acquisition module is used for acquiring fault information of the hardware equipment uploaded by the inspection terminal;
the second acquisition module is used for acquiring the fault type, the hardware identifier of the hard piece equipment with the fault and the fault time according to the fault information;
the third acquisition module is used for acquiring the company name of the corresponding fault maintenance company according to the hardware identifier of the failed hardware equipment;
the sending module is used for selecting corresponding target maintenance personnel from a maintenance personnel list corresponding to the fault maintenance company according to the fault type, and sending a corresponding fault maintenance request to a client corresponding to the target maintenance personnel;
the judging module is used for judging whether corresponding fault maintenance completion feedback uploaded by the inspection terminal is received within the preset time from the fault time;
and the reminding module is used for generating reminding information if the reminding information is not received, and sending the reminding information to the patrol terminal and the management terminal of the fault maintenance company.
Optionally, in the hardware device fault management apparatus according to the embodiment of the present application, the fault information includes a fault time, operation parameter information of a fault device, and a hardware identifier of the fault device; and the second acquisition module comprises:
the first acquisition unit is used for acquiring the hardware identification and the failure time of the failed hardware equipment from the failure information;
and the second acquisition unit is used for inputting the operation parameter information in the fault information into a pre-trained target neural network model to acquire the fault type of the hardware equipment sending the fault.
Optionally, in the hardware device fault management apparatus according to the embodiment of the present application, the fault management apparatus further includes:
a fourth obtaining module, configured to obtain training sample sets, where each training sample set includes a plurality of training samples, and each training sample includes a plurality of groups of operation parameters of a corresponding hardware device and a corresponding failure type;
and the training module is used for training the preset neural network model according to the training samples so as to obtain a target neural network model.
In a third aspect, an embodiment of the application provides an electronic device comprising a processor and a memory storing computer readable instructions which, when executed by the processor, perform the steps of the method as provided in the first aspect above.
In a fourth aspect, embodiments of the present application provide a storage medium having stored thereon a computer program which, when executed by a processor, performs the steps of the method as provided in the first aspect above.
As can be seen from the above, the hardware device fault management method provided by the embodiment of the present application obtains the fault information of the hardware device uploaded by the inspection terminal; acquiring a fault type, a hardware identifier of the failed hardware equipment and a fault time according to the fault information; acquiring the company name of the corresponding fault maintenance company according to the hardware identification of the hardware equipment with the fault; selecting a corresponding target maintainer from a maintainer list corresponding to the fault maintenance company according to the fault type, and sending a corresponding fault maintenance request to a client corresponding to the target maintainer; judging whether corresponding fault maintenance completion feedback uploaded by the inspection terminal is received within a preset time from the fault time; if not, generating reminding information, and sending the reminding information to the patrol terminal and the management terminal of the fault maintenance company; therefore, the management of the hardware faults of the machine room is realized, the efficiency can be improved, and the condition that the response cannot be timely performed is avoided.
Additional features and advantages of the application will be set forth in the description which follows, and in part will be apparent from the description, or may be learned by practice of the embodiments of the application. The objectives and other advantages of the application will be realized and attained by the structure particularly pointed out in the written description and claims thereof as well as the appended drawings.
Drawings
In order to more clearly illustrate the technical solutions of the embodiments of the present application, the drawings that are needed in the embodiments of the present application will be briefly described below, it should be understood that the following drawings only illustrate some embodiments of the present application and should not be considered as limiting the scope, and other related drawings can be obtained according to these drawings without inventive effort for a person of ordinary skill in the art.
Fig. 1 is a flowchart of a hardware device fault management method according to an embodiment of the present application.
Fig. 2 is a schematic diagram of a first structure of a hardware device fault management apparatus according to an embodiment of the present application.
Fig. 3 is a schematic structural diagram of an electronic device according to an embodiment of the present application.
Detailed Description
The following description of the embodiments of the present application will be made clearly and completely with reference to the accompanying drawings, in which it is apparent that the embodiments described are only some embodiments of the present application, but not all embodiments. The components of the embodiments of the present application generally described and illustrated in the figures herein may be arranged and designed in a wide variety of different configurations. Thus, the following detailed description of the embodiments of the present application, as provided in the accompanying drawings, is not intended to limit the scope of the application, as claimed, but is merely representative of selected embodiments of the application. All other embodiments, which can be made by a person skilled in the art without making any inventive effort, are intended to be within the scope of the present application.
It should be noted that: like reference numerals and letters refer to like items in the following figures, and thus, once an item is defined in one figure, no further definition or explanation thereof is necessary in the following figures. Meanwhile, in the description of the present application, the terms "first", "second", and the like are used only to distinguish the description, and are not to be construed as indicating or implying relative importance.
Referring to fig. 1, fig. 1 is a flowchart of a hardware device fault management method according to some embodiments of the present application, where the hardware device fault management method is used for performing fault management on a plurality of hardware devices in a machine room, and the plurality of hardware devices at least includes: at least one server, a switch, a memory, and a power supply. The hardware equipment fault management method comprises the following steps:
s101, acquiring fault information of hardware equipment uploaded by the inspection terminal.
S102, acquiring the fault type, the hardware identification of the failed hardware equipment and the fault time according to the fault information.
S103, acquiring the company name of the corresponding fault maintenance company according to the hardware identifier of the failed hardware equipment.
S104, selecting a corresponding target maintainer from a maintainer name list corresponding to the fault maintenance company according to the fault type, and sending a corresponding fault maintenance request to a client corresponding to the target maintainer.
S105, judging whether corresponding fault maintenance completion feedback uploaded by the inspection terminal is received within a preset time from the fault time.
And S106, if the information is not received, generating reminding information, and sending the reminding information to the patrol terminal and the management terminal of the fault maintenance company.
In step S101, the inspection device may be a mobile phone or a PAD, and of course, may also be a professional inspection terminal with a special function interface. The fault information can be obtained by connecting the corresponding hardware equipment with the inspection equipment, or can be obtained by manually filling the fault information of the hardware equipment according to experience by an inspection personnel. The fault information includes, but is not limited to: fault time, operating parameter information for the faulty device, and hardware identification for the faulty device.
In the step S102, a hardware identifier of the failed hardware device and a failure time may be obtained from the failure information; and then, inputting the operation parameter information in the fault information into a pre-trained target neural network model to acquire the fault type of the hardware equipment sending the fault. Of course, it will be appreciated that the type of fault may also be determined directly by the inspector and added to the fault information.
In some embodiments, the hardware device fault management method further comprises a model training step, the model training module comprising: s1021, acquiring training sample sets, wherein each training sample set comprises a plurality of training samples, and each training sample comprises a plurality of groups of operation parameters of corresponding hardware equipment and corresponding fault types; and S1022, training the preset neural network model according to the training samples to obtain a target neural network model. Wherein, the training of the target neural network model is required to be carried out independently for different types of hardware devices.
In this step S103, different hardware devices are different brands, and the different brands of hardware devices need to be processed by selecting an appropriate fault maintenance company. In some embodiments, this step S103 comprises the sub-steps of: s1031, obtaining brand information of the hardware equipment according to a hardware identifier of the hardware equipment with the fault; s1032, selecting the company name of the corresponding fault maintenance company according to the brand information of the hardware equipment. In step S1031, a mapping relation table of the hardware identifier and the hardware brand is pre-established, and the corresponding brand can be obtained by directly inquiring according to the hardware identifier. In this step S1032, when a fault maintenance company is selected, alternative fault maintenance companies may be ranked, and a fault maintenance company with the highest rank may be selected for processing. Wherein the ranking may be ranked in terms of user scoring or fault maintenance timeliness.
In step S104, the selection may be performed based on the workload and the scoring degree of each maintainer, which is not limited to this.
In some embodiments, this step S104 includes the steps of: s1041, selecting a plurality of corresponding maintenance personnel to be selected from a maintenance personnel list corresponding to the fault maintenance company according to the fault type; s1042, selecting a target maintainer from the plurality of maintainers to be selected according to the work schedule information of each maintainer to be selected. And selecting a person capable of providing maintenance service by the fastest shutter according to the work schedule information.
In this step S105, it is, of course, necessary to determine that the corresponding target maintenance person has accepted the delegation or accepted the maintenance request before executing this step.
In step S106, if maintenance is not completed within a predetermined time, a reminder is sent to the corresponding failure maintenance company to allow the failure maintenance company to resume the task of propulsion.
As can be seen from the above, the hardware device fault management method provided by the embodiment of the present application obtains the fault information of the hardware device uploaded by the inspection terminal; acquiring a fault type, a hardware identifier of the failed hardware equipment and a fault time according to the fault information; acquiring the company name of the corresponding fault maintenance company according to the hardware identification of the hardware equipment with the fault; selecting a corresponding target maintainer from a maintainer list corresponding to the fault maintenance company according to the fault type, and sending a corresponding fault maintenance request to a client corresponding to the target maintainer; judging whether corresponding fault maintenance completion feedback uploaded by the inspection terminal is received within a preset time from the fault time; if not, generating reminding information, and sending the reminding information to the patrol terminal and the management terminal of the fault maintenance company; therefore, the management of the hardware faults of the machine room is realized, the efficiency can be improved, and the condition that the response cannot be timely performed is avoided.
Referring to fig. 2, fig. 2 is a schematic structural diagram of a hardware device fault management apparatus according to some embodiments of the present application, configured to perform fault management on a plurality of hardware devices in a machine room, where the plurality of hardware devices at least includes: at least one server, a switch, a memory and a power supply device; a hardware device fault management apparatus comprising: the device comprises a first acquisition module 201, a second acquisition module 202, a third acquisition module 203, a sending module 204, a judging module 205 and a reminding module 206.
The first obtaining module 201 is configured to obtain fault information of a hardware device uploaded by the inspection terminal; the inspection equipment can be a mobile phone or a PAD, and of course, the inspection equipment can also be a professional inspection terminal with a special function interface. The fault information can be obtained by connecting the corresponding hardware equipment with the inspection equipment, or can be obtained by manually filling the fault information of the hardware equipment according to experience by an inspection personnel. The fault information includes, but is not limited to: fault time, operating parameter information for the faulty device, and hardware identification for the faulty device.
The second obtaining module 202 is configured to obtain a fault type, a hardware identifier of a hardware device that has failed, and a fault time according to the fault information; the hardware identification and the fault time of the hardware equipment with the fault can be obtained from the fault information; and then, inputting the operation parameter information in the fault information into a pre-trained target neural network model to acquire the fault type of the hardware equipment sending the fault. Of course, it will be appreciated that the fault type may also be determined directly by the inspector and added to the fault information. The fault information comprises fault time, operation parameter information of the fault equipment and hardware identification of the fault equipment; and the second acquisition module comprises: the first acquisition unit is used for acquiring the hardware identifier and the fault time of the hardware equipment with the fault from the fault information; and the second acquisition unit is used for inputting the operation parameter information in the fault information into a pre-trained target neural network model to acquire the fault type of the hardware equipment sending the fault. Optionally, in the hardware device fault management apparatus according to the embodiment of the present application, the fault management apparatus further includes: a fourth obtaining module, configured to obtain training sample sets, where each training sample set includes a plurality of training samples, and each training sample includes a plurality of groups of operation parameters corresponding to a hardware device and a corresponding fault type; and the training module is used for training the preset neural network model according to the training samples so as to obtain a target neural network model.
The third obtaining module 203 is configured to obtain a company name of the corresponding fault maintenance company according to the hardware identifier of the failed hardware device.
The sending module 204 is configured to select a corresponding target maintainer from a maintainer list corresponding to the fault maintenance company according to the fault type, and send a corresponding fault maintenance request to a client corresponding to the target maintainer.
The judging module 205 is configured to judge whether a corresponding fault maintenance completion feedback uploaded by the inspection terminal is received within a preset time from the fault time.
The reminding module 206 is configured to generate reminding information if not received, and send the reminding information to the inspection terminal and the management terminal of the fault maintenance company.
If the maintenance is not completed within the set time, a prompt is sent to the corresponding fault maintenance company, so that the fault maintenance company can carry out the propelling task again.
As can be seen from the above, the hardware device fault management device provided by the embodiment of the present application obtains the fault information of the hardware device uploaded by the inspection terminal; acquiring a fault type, a hardware identifier of the failed hardware equipment and a fault time according to the fault information; acquiring the company name of the corresponding fault maintenance company according to the hardware identification of the hardware equipment with the fault; selecting a corresponding target maintainer from a maintainer list corresponding to the fault maintenance company according to the fault type, and sending a corresponding fault maintenance request to a client corresponding to the target maintainer; judging whether corresponding fault maintenance completion feedback uploaded by the inspection terminal is received within a preset time from the fault time; if not, generating reminding information, and sending the reminding information to the patrol terminal and the management terminal of the fault maintenance company; therefore, the management of the hardware faults of the machine room is realized, the efficiency can be improved, and the condition that the response cannot be timely performed is avoided.
Referring to fig. 3, fig. 3 is a schematic structural diagram of an electronic device according to an embodiment of the present application, and the electronic device 3 includes: processor 301 and memory 302, the processor 301 and memory 302 being interconnected and in communication with each other by a communication bus 303 and/or other form of connection mechanism (not shown), the memory 302 storing a computer program executable by the processor 301, the processor 301 executing the computer program when the computing device is running to perform the method in any of the alternative implementations of the above embodiments to carry out the following functions: acquiring fault information of hardware equipment uploaded by a patrol terminal; acquiring a fault type, a hardware identifier of the failed hardware equipment and a fault time according to the fault information; acquiring the company name of the corresponding fault maintenance company according to the hardware identifier of the failed hardware equipment; selecting a corresponding target maintainer from a maintainer name list corresponding to the fault maintenance company according to the fault type, and sending a corresponding fault maintenance request to a client corresponding to the target maintainer; judging whether corresponding fault maintenance completion feedback uploaded by the inspection terminal is received within a preset time from the fault time; if not, generating reminding information, and sending the reminding information to the patrol terminal and the management terminal of the fault maintenance company.
An embodiment of the present application provides a storage medium, which when executed by a processor, performs a method in any of the alternative implementations of the above embodiments to implement the following functions: acquiring fault information of hardware equipment uploaded by a patrol terminal; acquiring a fault type, a hardware identifier of the failed hardware equipment and a fault time according to the fault information; acquiring the company name of the corresponding fault maintenance company according to the hardware identifier of the failed hardware equipment; selecting a corresponding target maintainer from a maintainer list corresponding to the fault maintenance company according to the fault type, and sending a corresponding fault maintenance request to a client corresponding to the target maintainer; judging whether corresponding fault maintenance completion feedback uploaded by the inspection terminal is received within a preset time from the fault time; if not, generating reminding information, and sending the reminding information to the patrol terminal and the management terminal of the fault maintenance company. The storage medium may be implemented by any type or combination of volatile or nonvolatile Memory devices, such as static random access Memory (Static Random Access Memory, SRAM), electrically erasable Programmable Read-Only Memory (Electrically Erasable Programmable Read-Only Memory, EEPROM), erasable Programmable Read-Only Memory (Erasable Programmable Read Only Memory, EPROM), programmable Read-Only Memory (PROM), read-Only Memory (ROM), magnetic Memory, flash Memory, magnetic disk, or optical disk.
In the embodiments provided in the present application, it should be understood that the disclosed apparatus and method may be implemented in other manners. The above-described apparatus embodiments are merely illustrative, for example, the division of the units is merely a logical function division, and there may be additional divisions in actual implementation, and for example, multiple units or components may be combined or integrated into another system, or some features may be omitted, or not performed. Alternatively, the coupling or direct coupling or communication connection shown or discussed may be an indirect coupling or communication connection via some communication interfaces, devices or units, which may be in electrical, mechanical or other forms.
The units described as separate units may or may not be physically separate, and units displayed as units may or may not be physical units, may be located in one place, or may be distributed over a plurality of network units. Some or all of the units may be selected according to actual needs to achieve the purpose of the solution of this embodiment.
Furthermore, functional modules in various embodiments of the present application may be integrated together to form a single part, or each module may exist alone, or two or more modules may be integrated together to form a single part.
In this document, relational terms such as first and second, and the like may be used solely to distinguish one entity or action from another entity or action without necessarily requiring or implying any actual such relationship or order between such entities or actions.
The above description is only an example of the present application and is not intended to limit the scope of the present application, and various modifications and variations will be apparent to those skilled in the art. Any modification, equivalent replacement, improvement, etc. made within the spirit and principle of the present application should be included in the protection scope of the present application.

Claims (6)

1. A hardware device fault management method is used for performing fault management on a plurality of hardware devices of a machine room, and the plurality of hardware devices at least comprise: at least one server, a switch, a memory and a power supply device; characterized in that the method comprises the steps of:
acquiring fault information of hardware equipment uploaded by a patrol terminal;
acquiring a fault type, a hardware identifier of the failed hardware equipment and a fault time according to the fault information;
acquiring the company name of the corresponding fault maintenance company according to the hardware identifier of the failed hardware equipment;
selecting a corresponding target maintainer from a maintainer list corresponding to the fault maintenance company according to the fault type, and sending a corresponding fault maintenance request to a client corresponding to the target maintainer;
judging whether corresponding fault maintenance completion feedback uploaded by the inspection terminal is received within a preset time from the fault time;
if not, generating reminding information, and sending the reminding information to the patrol terminal and the management terminal of the fault maintenance company;
the fault information comprises fault time, operation parameter information of the fault equipment and hardware identification of the fault equipment; and the obtaining the fault type, the hardware identifier of the failed hardware device and the fault time according to the fault information comprises the following steps:
acquiring a hardware identifier and fault time of the hardware equipment with the fault from the fault information;
inputting the operation parameter information in the fault information into a pre-trained target neural network model to obtain the fault type of the hardware equipment sending the fault;
the method further comprises the steps of:
acquiring training sample sets, wherein each training sample set comprises a plurality of training samples, and each training sample comprises a plurality of groups of operation parameters of corresponding hardware equipment and corresponding fault types;
training a preset neural network model according to the training samples to obtain a target neural network model.
2. The hardware device fault management method according to claim 1, wherein the obtaining the company name of the corresponding fault maintenance company according to the hardware identifier of the failed hardware device includes:
acquiring brand information of the hardware equipment according to the hardware identifier of the hardware equipment with the fault;
and selecting the company name of the corresponding fault maintenance company according to the brand information of the hardware equipment.
3. The hardware equipment fault management method according to claim 1, wherein selecting a corresponding target maintainer from a maintainer list corresponding to the fault maintenance company according to the fault type includes:
selecting a plurality of corresponding maintenance personnel to be selected from a maintenance personnel list corresponding to the fault maintenance company according to the fault type;
and selecting target maintenance personnel from the plurality of maintenance personnel to be selected according to the work schedule information of each maintenance personnel to be selected.
4. A hardware device fault management device, configured to perform fault management on a plurality of hardware devices in a machine room, where the plurality of hardware devices at least includes: at least one server, a switch, a memory and a power supply device; characterized in that the device comprises:
the first acquisition module is used for acquiring fault information of the hardware equipment uploaded by the inspection terminal;
the second acquisition module is used for acquiring the fault type, the hardware identifier of the failed hardware equipment and the fault time according to the fault information;
the third acquisition module is used for acquiring the company name of the corresponding fault maintenance company according to the hardware identifier of the failed hardware equipment;
the sending module is used for selecting corresponding target maintainers from a maintainer list corresponding to the fault maintenance company according to the fault type and sending corresponding fault maintenance requests to clients corresponding to the target maintainers;
the judging module is used for judging whether corresponding fault maintenance completion feedback uploaded by the inspection terminal is received within the preset time from the fault time;
the reminding module is used for generating reminding information if the reminding information is not received, and sending the reminding information to the patrol terminal and the management terminal of the fault maintenance company;
the fault information comprises fault time, operation parameter information of the fault equipment and hardware identification of the fault equipment; and the second acquisition module comprises:
the first acquisition unit is used for acquiring the hardware identifier and the fault time of the hardware equipment with the fault from the fault information;
the second acquisition unit is used for inputting the operation parameter information in the fault information into a pre-trained target neural network model to acquire the fault type of the hardware equipment sending the fault;
further comprises:
a fourth obtaining module, configured to obtain training sample sets, where each training sample set includes a plurality of training samples, and each training sample includes a plurality of groups of operation parameters corresponding to a hardware device and a corresponding fault type;
and the training module is used for training the preset neural network model according to the training samples so as to obtain a target neural network model.
5. An electronic device comprising a processor and a memory storing computer readable instructions which, when executed by the processor, perform the steps of the method of any of claims 1-3.
6. A storage medium having stored thereon a computer program which, when executed by a processor, performs the steps of the method according to any of claims 1-3.
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