CN111832943A - Hardware equipment fault management method and device, electronic equipment and storage medium - Google Patents
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Abstract
The application provides a hardware equipment fault management method and device, electronic equipment and a storage medium. The hardware equipment fault management method comprises the following steps: acquiring fault information of hardware equipment uploaded by an inspection terminal; acquiring a fault type, a hardware identifier of a hardware device with a fault and fault time according to the fault information; acquiring the company name of a corresponding fault maintenance company according to the hardware identifier of the hardware equipment with the fault; selecting a corresponding target maintainer from a maintainer list corresponding to the fault maintenance company according to the fault type, and sending a corresponding fault maintenance request to a client corresponding to the target maintainer; judging whether corresponding fault maintenance completion feedback uploaded by the inspection terminal is received within a preset time away from the fault time; and if not, generating reminding information, and sending the reminding information to the inspection terminal and the management terminal of the fault maintenance company.
Description
Technical Field
The present application relates to the field of computer network technologies, and in particular, to a hardware device fault management method and apparatus, an electronic device, and a storage medium.
Background
The current operation and maintenance management method for the server is to find a hardware fault alarm in the process of inspection by a machine room manager, and then to find out the fault, report the repair and the like after confirming that the server application belongs to a manufacturer through a resource table. The administrator needs to periodically query whether the reported fault is repaired or not, or to perform offline processing. The system can be normally used after fault processing is completed, the number of devices is increased at any time, the operation and maintenance demand is increased, a large amount of manpower is needed to complete operation and maintenance of the system in the scheme, the cost is high, manual monitoring cannot timely respond to faults, and the operation and maintenance efficiency is low.
In view of the above problems, no effective technical solution exists at present.
Disclosure of Invention
An object of the embodiments of the present application is to provide a method and an apparatus for managing a hardware device fault, an electronic device, and a storage medium, which can improve efficiency.
In a first aspect, an embodiment of the present application provides a hardware device fault management method, configured to perform fault management on multiple hardware devices in a computer room, where the multiple hardware devices at least include: the system comprises at least one server, a switch, a memory and a power supply device; the method comprises the following steps:
acquiring fault information of hardware equipment uploaded by an inspection terminal;
acquiring a fault type, a hardware identifier of a hardware device with a fault and fault time according to the fault information;
acquiring the company name of a corresponding fault maintenance company according to the hardware identifier of the hardware equipment with the fault;
selecting corresponding target maintainers from a maintainer list corresponding to the fault maintenance company according to the fault types, and sending corresponding fault maintenance requests to clients corresponding to the target maintainers;
judging whether corresponding fault maintenance completion feedback uploaded by the inspection terminal is received within a preset time away from the fault time;
and if not, generating reminding information, and sending the reminding information to the inspection terminal and the management terminal of the fault maintenance company.
Optionally, in the hardware device fault management method according to the embodiment of the present application, the fault information includes fault time, operation parameter information of the fault device, and a hardware identifier of the fault device; and the acquiring the fault type, the hardware identifier of the hardware equipment with the fault and the fault time according to the fault information comprises the following steps:
acquiring a hardware identifier and a fault time of the hardware equipment with the fault from the fault information;
and inputting the operation parameter information in the fault information into a pre-trained target neural network model to acquire the fault type of the hardware equipment sending the fault.
Optionally, in the hardware device fault management method according to the embodiment of the present application, the method further includes the following steps:
acquiring training sample sets, wherein each training sample set comprises a plurality of training samples, and each training sample comprises a plurality of groups of operating parameters of corresponding hardware equipment and a corresponding fault type;
and training a preset neural network model according to the training samples to obtain a target neural network model.
Optionally, in the hardware device fault management method according to the embodiment of the present application, the obtaining, according to the hardware identifier of the faulty hardware device, a company name of a corresponding fault maintenance company includes:
acquiring brand information of the hardware equipment according to the hardware identifier of the failed hardware equipment;
and selecting the company name of the corresponding fault maintenance company according to the brand information of the hardware equipment.
Optionally, in the hardware device fault management method according to the embodiment of the present application, the selecting, according to the fault type, a corresponding target maintainer from a maintainer list corresponding to the fault maintenance company includes:
selecting a plurality of corresponding maintenance personnel to be selected from a maintenance personnel list corresponding to the fault maintenance company according to the fault type;
and selecting target maintenance personnel from the plurality of maintenance personnel to be selected according to the work schedule information of each maintenance personnel to be selected.
In a second aspect, an embodiment of the present application further provides a hardware device fault management apparatus, configured to perform fault management on multiple hardware devices in a computer room, where the multiple hardware devices at least include: at least one server, a switch, a memory and a power supply device; the device comprises:
the first acquisition module is used for acquiring fault information of the hardware equipment uploaded by the inspection terminal;
the second acquisition module is used for acquiring the fault type, the hardware identifier of the hardware equipment with the fault and the fault time according to the fault information;
the third acquisition module is used for acquiring the company name of the corresponding fault maintenance company according to the hardware identifier of the failed hardware equipment;
the sending module is used for selecting a corresponding target maintainer from a maintainer list corresponding to the fault maintenance company according to the fault type and sending a corresponding fault maintenance request to a client corresponding to the target maintainer;
the judging module is used for judging whether corresponding fault maintenance completion feedback uploaded by the inspection terminal is received within a preset time away from the fault time;
and the reminding module is used for generating reminding information if the reminding information is not received, and sending the reminding information to the inspection terminal and the management terminal of the fault maintenance company.
Optionally, in the hardware device fault management apparatus according to this embodiment of the present application, the fault information includes fault time, operation parameter information of a fault device, and a hardware identifier of the fault device; and the second obtaining module comprises:
a first obtaining unit, configured to obtain, from the fault information, a hardware identifier and a fault time of a hardware device in which a fault occurs;
and the second acquisition unit is used for inputting the operation parameter information in the fault information into a pre-trained target neural network model so as to acquire the fault type of the hardware equipment sending the fault.
Optionally, in the hardware device fault management apparatus according to this embodiment of the present application, the apparatus further includes:
the fourth acquisition module is used for acquiring training sample sets, each training sample set comprises a plurality of training samples, and each training sample comprises a plurality of groups of operating parameters of corresponding hardware equipment and a corresponding fault type;
and the training module is used for training a preset neural network model according to the plurality of training samples so as to obtain a target neural network model.
In a third aspect, an embodiment of the present application provides an electronic device, including a processor and a memory, where the memory stores computer-readable instructions, and when the computer-readable instructions are executed by the processor, the steps in the method as provided in the first aspect are executed.
In a fourth aspect, embodiments of the present application provide a storage medium, on which a computer program is stored, where the computer program, when executed by a processor, performs the steps in the method as provided in the first aspect.
As can be seen from the above, the hardware device fault management method provided in the embodiment of the present application obtains the fault information of the hardware device uploaded by the inspection terminal; acquiring a fault type, a hardware identifier of a hardware device with a fault and fault time according to the fault information; acquiring the company name of a corresponding fault maintenance company according to the hardware identifier of the hardware equipment with the fault; selecting a corresponding target maintainer from a maintainer list corresponding to the fault maintenance company according to the fault type, and sending a corresponding fault maintenance request to a client corresponding to the target maintainer; judging whether corresponding fault maintenance completion feedback uploaded by the inspection terminal is received within a preset time away from the fault time; if not, generating reminding information, and sending the reminding information to the inspection terminal and the management terminal of the fault maintenance company; therefore, management of hardware faults of the machine room is realized, efficiency can be improved, and response failure in time is avoided.
Additional features and advantages of the application will be set forth in the description which follows, and in part will be obvious from the description, or may be learned by the practice of the embodiments of the application. The objectives and other advantages of the application may be realized and attained by the structure particularly pointed out in the written description and claims hereof as well as the appended drawings.
Drawings
To more clearly illustrate the technical solutions of the embodiments of the present application, the drawings that are required to be used in the embodiments of the present application will be briefly described below, it should be understood that the following drawings only illustrate some embodiments of the present application and therefore should not be considered as limiting the scope, and for those skilled in the art, other related drawings can be obtained according to the drawings without inventive efforts.
Fig. 1 is a flowchart of a hardware device fault management method according to an embodiment of the present disclosure.
Fig. 2 is a schematic diagram of a first structure of a hardware device fault management apparatus according to an embodiment of the present application.
Fig. 3 is a schematic structural diagram of an electronic device according to an embodiment of the present application.
Detailed Description
The technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it is obvious that the described embodiments are only a part of the embodiments of the present application, and not all of the embodiments. The components of embodiments of the present application, generally described and illustrated in the figures herein, can be arranged and designed in a wide variety of different configurations. Thus, the following detailed description of the embodiments of the present application, as presented in the figures, is not intended to limit the scope of the claimed application, but is merely representative of selected embodiments of the application. All other embodiments, which can be derived by a person skilled in the art from the embodiments of the present application without making any creative effort, shall fall within the protection scope of the present application.
It should be noted that: like reference numbers and letters refer to like items in the following figures, and thus, once an item is defined in one figure, it need not be further defined and explained in subsequent figures. Meanwhile, in the description of the present application, the terms "first", "second", and the like are used only for distinguishing the description, and are not to be construed as indicating or implying relative importance.
Referring to fig. 1, fig. 1 is a flowchart of a hardware device fault management method in some embodiments of the present application, where the hardware device fault management method is used to perform fault management on a plurality of hardware devices in a computer room, where the plurality of hardware devices at least include: at least one server, a switch, a memory and a power supply device. The hardware equipment fault management method comprises the following steps:
s101, acquiring fault information of the hardware equipment uploaded by the inspection terminal.
S102, acquiring the fault type, the hardware identification of the hardware equipment with the fault and the fault time according to the fault information.
S103, acquiring the company name of the corresponding fault maintenance company according to the hardware identifier of the failed hardware equipment.
And S104, selecting corresponding target maintenance personnel from a maintenance personnel name list corresponding to the fault maintenance company according to the fault type, and sending a corresponding fault maintenance request to a client corresponding to the target maintenance personnel.
And S105, judging whether corresponding fault maintenance completion feedback uploaded by the inspection terminal is received within a preset time away from the fault time.
And S106, if not, generating reminding information, and sending the reminding information to the inspection terminal and the management terminal of the fault maintenance company.
In step S101, the inspection device may be a mobile phone or a PAD, or certainly, may be a professional inspection terminal having a special function interface. The fault information can be obtained by connecting the corresponding hardware equipment with the inspection equipment, or can be manually filled in by inspection personnel according to experience. The fault information includes, but is not limited to: fault time, operating parameter information of the faulty equipment, and hardware identification of the faulty equipment.
In step S102, the hardware identifier and the failure time of the failed hardware device may be obtained from the failure information; and then, inputting the operation parameter information in the fault information into a pre-trained target neural network model to acquire the fault type of the hardware equipment sending the fault. Of course, it is understood that the type of the fault may be directly determined by the inspector and added to the fault information.
In some embodiments, the hardware device fault management method further includes a model training step, where the model training module includes: s1021, acquiring training sample sets, wherein each training sample set comprises a plurality of training samples, and each training sample comprises a plurality of groups of running parameters of corresponding hardware equipment and a corresponding fault type; and S1022, training a preset neural network model according to the training samples to obtain a target neural network model. Wherein, the training of the target neural network model needs to be carried out separately for different types of hardware devices.
In step S103, different hardware devices are of different brands, and the different brands of hardware devices need to select a suitable maintenance company for processing. In some embodiments, this step S103 comprises the following sub-steps: s1031, obtaining brand information of the hardware equipment according to the hardware identification of the failed hardware equipment; s1032, selecting the company name of the corresponding fault maintenance company according to the brand information of the hardware equipment. In step S1031, a mapping relationship table between the hardware identifier and the hardware brand is pre-established, and the corresponding brand can be obtained by querying directly according to the hardware identifier. In step S1032, when the maintenance company is selected, the selectable maintenance companies may be ranked, and the maintenance company with the highest rank may be selected for processing. The ranking can be performed according to user scores or fault maintenance timeliness.
In step S104, the selection may be performed based on the workload and evaluation degree of each maintenance worker, but the selection is not limited thereto.
In some embodiments, this step S104 includes the steps of: s1041, selecting a plurality of corresponding maintenance personnel to be selected from a maintenance personnel list corresponding to the fault maintenance company according to the fault type; s1042, selecting a target maintainer from the plurality of maintainers to be maintained according to the work schedule information of each maintainer to be maintained. And selecting the person who can provide the maintenance service at the fastest pace according to the work schedule information.
In step S105, it is necessary to determine that the corresponding target maintenance person has accepted the order or the maintenance request before performing the step.
In step S106, if the maintenance is not completed within the predetermined time, a prompt is issued to the corresponding maintenance company, and the maintenance company is allowed to resume the propulsion task.
As can be seen from the above, the hardware device fault management method provided in the embodiment of the present application obtains the fault information of the hardware device uploaded by the inspection terminal; acquiring a fault type, a hardware identifier of a hardware device with a fault and fault time according to the fault information; acquiring the company name of a corresponding fault maintenance company according to the hardware identifier of the hardware equipment with the fault; selecting a corresponding target maintainer from a maintainer list corresponding to the fault maintenance company according to the fault type, and sending a corresponding fault maintenance request to a client corresponding to the target maintainer; judging whether corresponding fault maintenance completion feedback uploaded by the inspection terminal is received within a preset time away from the fault time; if not, generating reminding information, and sending the reminding information to the inspection terminal and the management terminal of the fault maintenance company; therefore, management of hardware faults of the machine room is realized, efficiency can be improved, and response failure in time is avoided.
Referring to fig. 2, fig. 2 is a schematic structural diagram of a hardware device fault management apparatus in some embodiments of the present application, configured to perform fault management on multiple hardware devices in a computer room, where the multiple hardware devices at least include: at least one server, a switch, a memory and a power supply device; hardware device fault management apparatus comprising: the system comprises a first acquisition module 201, a second acquisition module 202, a third acquisition module 203, a sending module 204, a judging module 205 and a reminding module 206.
The first obtaining module 201 is configured to obtain fault information of the hardware device uploaded by the inspection terminal; the inspection equipment can be a mobile phone or a PAD, and certainly, the inspection equipment can also be a professional inspection terminal with a special function interface. The fault information can be obtained by connecting the corresponding hardware equipment with the inspection equipment, or can be manually filled in by inspection personnel according to experience. The fault information includes, but is not limited to: fault time, operating parameter information of the faulty equipment, and hardware identification of the faulty equipment.
The second obtaining module 202 is configured to obtain a fault type, a hardware identifier of a hardware device that has a fault, and fault time according to the fault information; the hardware identification and the failure time of the hardware equipment with failure can be obtained from the failure information; and then, inputting the operation parameter information in the fault information into a pre-trained target neural network model to acquire the fault type of the hardware equipment sending the fault. Of course, it is understood that the type of the fault may be directly determined by the inspector and added to the fault information. The fault information comprises fault time, operation parameter information of fault equipment and hardware identification of the fault equipment; and the second obtaining module comprises: a first obtaining unit, configured to obtain, from the fault information, a hardware identifier and a fault time of a hardware device that has a fault; and the second acquisition unit is used for inputting the operation parameter information in the fault information into a pre-trained target neural network model so as to acquire the fault type of the hardware equipment sending the fault. Optionally, in the hardware device fault management apparatus according to this embodiment of the present application, the apparatus further includes: the fourth acquisition module is used for acquiring training sample sets, each training sample set comprises a plurality of training samples, and each training sample comprises a plurality of groups of operating parameters of corresponding hardware equipment and a corresponding fault type; and the training module is used for training a preset neural network model according to the plurality of training samples so as to obtain a target neural network model.
The third obtaining module 203 is configured to obtain a company name of a corresponding fault maintenance company according to the hardware identifier of the failed hardware device.
The sending module 204 is configured to select a corresponding target maintainer from a maintainer list corresponding to the fault maintenance company according to the fault type, and send a corresponding fault maintenance request to a client corresponding to the target maintainer.
The determining module 205 is configured to determine whether a corresponding failure maintenance completion feedback uploaded by the inspection terminal is received within a preset time from the failure time.
The reminding module 206 is configured to generate reminding information if the reminding information is not received, and send the reminding information to the inspection terminal and the management terminal of the fault maintenance company.
And if the maintenance is not completed within the specified time, sending a prompt to the corresponding fault maintenance company, and allowing the fault maintenance company to carry out the propulsion task again.
As can be seen from the above, the hardware device fault management apparatus provided in the embodiment of the present application obtains the fault information of the hardware device uploaded by the inspection terminal; acquiring a fault type, a hardware identifier of a hardware device with a fault and fault time according to the fault information; acquiring the company name of a corresponding fault maintenance company according to the hardware identifier of the hardware equipment with the fault; selecting a corresponding target maintainer from a maintainer list corresponding to the fault maintenance company according to the fault type, and sending a corresponding fault maintenance request to a client corresponding to the target maintainer; judging whether corresponding fault maintenance completion feedback uploaded by the inspection terminal is received within a preset time away from the fault time; if not, generating reminding information, and sending the reminding information to the inspection terminal and the management terminal of the fault maintenance company; therefore, management of hardware faults of the machine room is realized, efficiency can be improved, and response failure in time is avoided.
Referring to fig. 3, fig. 3 is a schematic structural diagram of an electronic device according to an embodiment of the present disclosure, where the present disclosure provides an electronic device 3, including: the processor 301 and the memory 302, the processor 301 and the memory 302 being interconnected and communicating with each other via a communication bus 303 and/or other form of connection mechanism (not shown), the memory 302 storing a computer program executable by the processor 301, the processor 301 executing the computer program when the computing device is running to perform the method in any of the alternative implementations of the above embodiments to implement the following functions: acquiring fault information of hardware equipment uploaded by an inspection terminal; acquiring a fault type, a hardware identifier of a hardware device with a fault and fault time according to the fault information; acquiring the company name of a corresponding fault maintenance company according to the hardware identifier of the failed hardware equipment; selecting a corresponding target maintainer from a maintainer name list corresponding to the fault maintenance company according to the fault type, and sending a corresponding fault maintenance request to a client corresponding to the target maintainer; judging whether corresponding fault maintenance completion feedback uploaded by the inspection terminal is received within a preset time away from the fault time; and if not, generating reminding information, and sending the reminding information to the inspection terminal and the management terminal of the fault maintenance company.
An embodiment of the present application provides a storage medium, and when being executed by a processor, the computer program performs a method in any optional implementation manner of the foregoing embodiment to implement the following functions: acquiring fault information of hardware equipment uploaded by an inspection terminal; acquiring a fault type, a hardware identifier of a hardware device with a fault and fault time according to the fault information; acquiring the company name of a corresponding fault maintenance company according to the hardware identifier of the hardware equipment with the fault; selecting a corresponding target maintainer from a maintainer list corresponding to the fault maintenance company according to the fault type, and sending a corresponding fault maintenance request to a client corresponding to the target maintainer; judging whether corresponding fault maintenance completion feedback uploaded by the inspection terminal is received within a preset time away from the fault time; and if not, generating reminding information, and sending the reminding information to the inspection terminal and the management terminal of the fault maintenance company. The storage medium may be implemented by any type of volatile or nonvolatile storage device or combination thereof, such as a Static Random Access Memory (SRAM), an Electrically Erasable Programmable Read-Only Memory (EEPROM), an Erasable Programmable Read-Only Memory (EPROM), a Programmable Read-Only Memory (PROM), a Read-Only Memory (ROM), a magnetic Memory, a flash Memory, a magnetic disk, or an optical disk.
In the embodiments provided in the present application, it should be understood that the disclosed apparatus and method may be implemented in other ways. The above-described embodiments of the apparatus are merely illustrative, and for example, the division of the units is only one logical division, and there may be other divisions when actually implemented, and for example, a plurality of units or components may be combined or integrated into another system, or some features may be omitted, or not executed. In addition, the shown or discussed mutual coupling or direct coupling or communication connection may be an indirect coupling or communication connection of devices or units through some communication interfaces, and may be in an electrical, mechanical or other form.
In addition, the units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the units can be selected according to actual needs to achieve the purpose of the solution of the embodiment.
Furthermore, the functional modules in the embodiments of the present application may be integrated together to form an independent part, or each module may exist separately, or two or more modules may be integrated to form an independent part.
In this document, relational terms such as first and second, and the like may be used solely to distinguish one entity or action from another entity or action without necessarily requiring or implying any actual such relationship or order between such entities or actions.
The above description is only an example of the present application and is not intended to limit the scope of the present application, and various modifications and changes may be made by those skilled in the art. Any modification, equivalent replacement, improvement and the like made within the spirit and principle of the present application shall be included in the protection scope of the present application.
Claims (10)
1. A hardware device fault management method is used for carrying out fault management on a plurality of hardware devices of a computer room, and the hardware devices at least comprise: at least one server, a switch, a memory and a power supply device; characterized in that the method comprises the following steps:
acquiring fault information of hardware equipment uploaded by an inspection terminal;
acquiring a fault type, a hardware identifier of a hardware device with a fault and fault time according to the fault information;
acquiring the company name of a corresponding fault maintenance company according to the hardware identifier of the hardware equipment with the fault;
selecting a corresponding target maintainer from a maintainer list corresponding to the fault maintenance company according to the fault type, and sending a corresponding fault maintenance request to a client corresponding to the target maintainer;
judging whether corresponding fault maintenance completion feedback uploaded by the inspection terminal is received within a preset time away from the fault time;
and if not, generating reminding information, and sending the reminding information to the inspection terminal and the management terminal of the fault maintenance company.
2. The hardware device fault management method according to claim 1, wherein the fault information includes fault time, operation parameter information of a fault device, and a hardware identifier of the fault device; and the acquiring the fault type, the hardware identifier of the hardware equipment with the fault and the fault time according to the fault information comprises the following steps:
acquiring a hardware identifier and fault time of the hardware equipment with the fault from the fault information;
and inputting the operation parameter information in the fault information into a pre-trained target neural network model to acquire the fault type of the hardware equipment sending the fault.
3. The hardware device fault management method of claim 1, wherein the method further comprises the steps of:
acquiring training sample sets, wherein each training sample set comprises a plurality of training samples, and each training sample comprises a plurality of groups of operating parameters of corresponding hardware equipment and a corresponding fault type;
and training a preset neural network model according to the plurality of training samples to obtain a target neural network model.
4. The method for managing hardware device failure according to claim 1, wherein the obtaining a company name of a corresponding failure maintenance company according to the hardware identifier of the failed hardware device includes:
acquiring brand information of the hardware equipment according to the hardware identifier of the failed hardware equipment;
and selecting the company name of the corresponding fault maintenance company according to the brand information of the hardware equipment.
5. The method according to claim 1, wherein the selecting a corresponding target maintainer from a maintainer list corresponding to the fault maintenance company according to the fault type includes:
selecting a plurality of corresponding maintenance personnel to be selected from a maintenance personnel list corresponding to the fault maintenance company according to the fault type;
and selecting target maintenance personnel from the plurality of maintenance personnel to be selected according to the work schedule information of each maintenance personnel to be selected.
6. A hardware device fault management device is used for carrying out fault management on a plurality of hardware devices of a computer room, wherein the hardware devices at least comprise: at least one server, a switch, a memory and a power supply device; characterized in that the device comprises:
the first acquisition module is used for acquiring fault information of the hardware equipment uploaded by the inspection terminal;
the second acquisition module is used for acquiring the fault type, the hardware identifier of the hardware equipment with the fault and the fault time according to the fault information;
the third acquisition module is used for acquiring the company name of the corresponding fault maintenance company according to the hardware identifier of the failed hardware equipment;
the sending module is used for selecting a corresponding target maintainer from a maintainer list corresponding to the fault maintenance company according to the fault type and sending a corresponding fault maintenance request to a client corresponding to the target maintainer;
the judging module is used for judging whether corresponding fault maintenance completion feedback uploaded by the inspection terminal is received within a preset time away from the fault time;
and the reminding module is used for generating reminding information if the reminding information is not received, and sending the reminding information to the inspection terminal and the management terminal of the fault maintenance company.
7. The hardware device fault management apparatus according to claim 6, wherein the fault information includes fault time, operation parameter information of a fault device, and a hardware identifier of the fault device; and the second obtaining module comprises:
a first obtaining unit, configured to obtain, from the fault information, a hardware identifier and a fault time of a hardware device that has a fault;
and the second acquisition unit is used for inputting the operation parameter information in the fault information into a pre-trained target neural network model so as to acquire the fault type of the hardware equipment sending the fault.
8. The hardware device fault management apparatus of claim 6, further comprising:
the fourth acquisition module is used for acquiring training sample sets, each training sample set comprises a plurality of training samples, and each training sample comprises a plurality of groups of operating parameters of corresponding hardware equipment and a corresponding fault type;
and the training module is used for training a preset neural network model according to the plurality of training samples so as to obtain a target neural network model.
9. An electronic device comprising a processor and a memory, said memory storing computer readable instructions which, when executed by said processor, perform the steps of the method of any of claims 1-5.
10. A storage medium having a computer program stored thereon, wherein the computer program, when executed by a processor, performs the steps of the method according to any one of claims 1-5.
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