CN111696648A - Psychological consultation platform based on Internet - Google Patents
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- G16—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR SPECIFIC APPLICATION FIELDS
- G16H—HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING OR PROCESSING OF MEDICAL OR HEALTHCARE DATA
- G16H20/00—ICT specially adapted for therapies or health-improving plans, e.g. for handling prescriptions, for steering therapy or for monitoring patient compliance
- G16H20/70—ICT specially adapted for therapies or health-improving plans, e.g. for handling prescriptions, for steering therapy or for monitoring patient compliance relating to mental therapies, e.g. psychological therapy or autogenous training
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- G16H40/00—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices
- G16H40/20—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices for the management or administration of healthcare resources or facilities, e.g. managing hospital staff or surgery rooms
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- G16H40/60—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices for the operation of medical equipment or devices
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Abstract
The invention belongs to the technical field of psychological consultation, and particularly relates to a psychological consultation platform based on the Internet. Aiming at the problem that a patient cannot find a consultant and the consultant cannot contact the patient during the existing epidemic situation, so that great trouble is caused, the following scheme is provided, wherein the scheme comprises a user side, a consultation platform and a consultant side, the user side and the consultation platform adopt bidirectional transmission, the consultation platform and the consultant side adopt bidirectional transmission, and the user side is used for acquiring information; the consultation platform is used for extracting the information acquired by the user side, matching the acquired user with the existing user of the system database and finding out the associated user; according to the personal condition of the user and the condition of the associated user, a large amount of case data in a database provides a consultation scheme aiming at the user problem; and the consultant side processes the information extracted by the consultation platform and provides consultation service.
Description
Technical Field
The invention relates to the technical field of psychological consultation, in particular to a psychological consultation platform based on the Internet.
Background
Psychological consultation refers to a process of providing psychological assistance to inquirers who have problems in psychological adaptation and seek to solve the problems by applying psychological methods. The one who needs to solve the problem and who is seeking help is called visitor or consultant, and the consultant who provides help is called consultant. The visitor describes, inquires and discusses the counselor through the communication media such as language and characters according to the psychological discomfort or psychological disorder, finds out the reason causing the psychological problem through the common discussion under the support and help of the counselor, analyzes the symptom of the problem, and further seeks conditions and countermeasures for getting rid of the problem so as to restore the psychological balance, improve the adaptability to the environment and improve the physical and mental health.
During the epidemic situation, the patient can not find the consultant, and the consultant can not contact with the patient, which causes great trouble. Moreover, the patient cannot be comprehensively diagnosed because of incomplete information.
Therefore, we propose an internet-based psychological counseling platform to solve the above problems.
Disclosure of Invention
In order to solve the above problems, the present invention provides an internet-based psychological counseling platform.
As an aspect of the present invention, a psychological consulting platform based on the internet is provided, which includes a user side, a consulting platform and a consultant side, wherein the user side and the consulting platform adopt bidirectional transmission, the consulting platform and the consultant side adopt bidirectional transmission, the user side is used for acquiring information, and the information includes questions provided by a user, personal conditions of the user, and answers to questionnaires provided by a system aiming at the personal conditions; the consultation platform is used for extracting the information acquired by the user side, matching the acquired user with the existing user of the system database and finding out the associated user; according to the personal condition of the user and the condition of the associated user, a large amount of case data in a database provides a consultation scheme aiming at the user problem; and the consultant side processes the information extracted by the consultation platform and provides consultation service.
In one embodiment, the user-posed question comprises a user-posed confusion about the question.
In one embodiment, the user personal condition includes a user's name, address, contact, work unit, work department, job title, and related personnel conditions.
In one embodiment, the relevant person condition includes a name, an address, a contact address, a physical condition, a relationship with the user person, an evaluation of the relevant person by the user.
In one embodiment, the consultation platform comprises an account login module, a problem input extraction module, a system retrieval calculation module, an online consultation module, a queuing module, an establishing communication module, a consultation diagnosis module and a classification marking module which are connected in sequence;
the account login module is used for verifying the user identity, and the user identity can be distinguished through the unique ID and recorded in the database; the system comprises a question input extraction module, a consultation result output module and a question input module, wherein the question input extraction module is used for receiving a question to be asked by a user side and the condition of the user side, extracting a keyword in received information, transmitting the keyword to the system retrieval calculation module, matching the received keyword with data in a database through the system retrieval calculation module, feeding a matching result back to the question input extraction module, extracting a question and a structure similar to the question asked by the user side, and transmitting the data to the consultation result output module; the online consultation module is used for recommending a queuing module or a question pushing module to the user side for the user side to select; the queuing module is used for displaying information of consultants, waiting number of people, waiting time, number of people served and scores; the communication establishing module is used for establishing a communication platform between the user side and the consultant side, and simultaneously recording information such as pictures, texts, audios and the like in the communication process between the user and the consultant and integrating the information into a system database; the consultation diagnosis module is used for classifying the diagnosis results and giving corresponding suggestions; the classification marking module is used for classifying and sorting the received data according to the risk grade, and the higher the score is, the higher the risk of the disease is.
In one embodiment, the consultation platform further comprises a database, a consultation result output module, a judgment module, a question pushing module, a result feedback module, a sorting module and a suggestion module,
the database stores previous problems and results, wherein the previous problems and results comprise keywords of the problems and results; the consultation result output module is used for outputting consultation results to the user side; the judging module is used for judging whether the output consultation result is suitable at the user side; the problem pushing module is used for sorting the problems and the situations of the user side and pushing the sorted information to the consultant side; the result feedback module feeds back the judgment or suggestion of the consultant end to the user end, can also match the judgment or suggestion given by the consultant end according to the problem of the user end, and obtains the relevant psychological diagnosis and treatment auxiliary data from the cloud service end and feeds back the psychological diagnosis and treatment auxiliary data to the user end in the form of electronic readings; the sorting module is used for extracting data (including pictures, texts, audio frequency and the like) in the establishment of the communication module, extracting new problems and results, eliminating existing problems and transmitting the extracted data to a database for storage; the suggestion module transmits suggestions given by the consultation diagnosis module to a database for storage;
the problem input extraction module and the system retrieval calculation module adopt bidirectional transmission, an establishing communication module is connected with the arrangement module, the arrangement module is connected with the database, the problem input extraction module is further connected with a consultation result output module, the consultation result output module is connected with a judgment module, the judgment module is connected with an online consultation module and a classification mark module, the consultation diagnosis module is connected with the classification mark module and an advice module, and the advice module is connected with the database, wherein the establishing communication module comprises an augmented reality submodule.
Preferably, the database includes a storage unit, a matching unit and a feedback unit.
Preferably, the sorting module comprises a sorting unit, a rejecting unit and a transmission unit.
Preferably, the account login module is used for logging in an account of a user side, the problem input extraction module is used for receiving a problem to be raised by the user side and the condition of the user side, extracting a keyword in received information, transmitting the keyword to the system retrieval calculation module, the system retrieval calculation module is used for matching the received keyword and feeding back a matched result to the problem input extraction module, if a problem and a structure similar to a question asked by the user side are extracted, data is transmitted to the consultation result output module, the judgment module of the user side makes a judgment according to the information output by the consultation result output module and the condition of the user side, if the problem of the user side is solved, the consultation is completed, then the information and the consultation problem of a consultant are transmitted to the classification marking module, and if the problem of the user side is not solved, the problem is transmitted to the online consultation module.
Preferably, the online consultation module is used for recommending a queuing module or a question pushing module to the user side, the question pushing module is used for sorting the problems and the situations of the user side and pushing the sorted information to the consultant side, the consultant side receives the information and gives judgment or suggestion according to the problems of the user side and feeds the judgment or suggestion back to the user side through the result feedback module,
and/or the result feedback module is matched with the consultant end to give judgment or suggestion according to the problems of the user end, and relevant psychological diagnosis and treatment auxiliary data are obtained from the cloud service end and fed back to the user end in the form of electronic readings.
Preferably, the queuing module is used for displaying the information of the consultants, the number of waiting people, the waiting time, the number of people served and the scores, the user side can select the corresponding consultant end according to the self requirement, the communication module is established for establishing a communication platform between the user side and the consultant end and simultaneously recording the contents of all communicated pictures, texts, audios and the like, the user side can directly ask questions of the consultant end, the consultant end gives out corresponding diagnosis results and transmits the diagnosis results to the consultation diagnosis module, the consultation diagnosis module classifies the diagnosis results according to the received information and gives out corresponding suggestions and transmits the suggestions to the database for storage through the suggestion module, the classification marking module is used for classifying and sequencing the received data according to the risk grades, the higher the score indicates that the risk of the disease is higher, wherein the augmented reality submodule is used for directly asking the consultant end by the user side, and presenting the real-time image of the consultant end and/or the environment image for assisting the psychotherapy.
Preferably, the sorting module is used for extracting data in the establishment of the communication module, extracting new problems and results, eliminating existing problems, and then transmitting the extracted data to the database for storage.
Compared with the prior art, the invention has the advantages that:
(1) according to the scheme, the problem to be proposed by a user side and the self condition are received through a problem input extraction module, the keywords in the received information are extracted and transmitted to a system retrieval calculation module, the received keywords are matched through the system retrieval calculation module, the matched result is fed back to the problem input extraction module, if the problem and the structure similar to the question asked by the user side are extracted, data are transmitted to a consultation result output module, the user side makes judgment according to the information output by the consultation result output module and the self condition, if the self problem is solved, the consultation is completed, then the information and the consultation problem of a consultant are transmitted to a classification marking module, and if the self problem is not solved, the problem is transmitted to an online consultation module;
(2) according to the scheme, the queuing module or the problem pushing module is recommended to the user side through the online consultation module for the user side to select, the problems and the conditions of the user side are sorted through the problem pushing module, the sorted information is pushed to the consultant side, the consultant side receives the information and gives judgment or suggestion according to the problems of the user side, and the judgment or suggestion is fed back to the user side through the result feedback module; additionally or alternatively, the result feedback module can match the consultant end to give judgment or suggestion according to the problem at the user end, and relevant psychological diagnosis and treatment auxiliary data acquired from the cloud service end is fed back to the user end in the form of electronic readings. As can be understood, the user can perform self psychological dispersion by reading the psychological diagnosis and treatment auxiliary data, thereby further improving the treatment effect.
(3) The scheme is that the information, waiting number, waiting time, number of people served and grade of consultants are displayed through the queuing module, the user side can select a corresponding consultant end according to the self requirement, an communication platform between the user side and the consultant end is established through the establishing communication module, the user side can directly ask a question to the consultant end, the consultant end gives a corresponding diagnosis result and transmits the diagnosis result to the consultant diagnosis module, the consultant diagnosis module classifies the diagnosis result according to the received information and gives a corresponding suggestion, the suggestion is transmitted to the database through the suggestion module to be stored, the classification marking module classifies and sorts the received data according to the risk grade, the higher the grade is higher the disease risk is, and when the user side communicates with the consultant end, the augmented reality submodule can be used for presenting the image of the consultant end and/or the environment image of the psychological auxiliary treatment, creates a loose and comfortable audio-visual environment, is beneficial to the relaxation of the user end and is beneficial to psychological dispersion.
(4) According to the scheme, the data in the alternating current module is extracted and established through the sorting module, new problems and results are extracted, existing problems are eliminated, and then the extracted data are transmitted to the database to be stored;
(5) the invention can establish an exchange consultation platform between the patient and the consultant, so that the patient can quickly find the required answers, meanwhile, the consultant can also find the patient, the mental health screening can be completed, risk personnel can be selected, meanwhile, the consultation modes of the patient are diversified, the time of the patient can be effectively saved, and the waiting time can be reduced as much as possible.
Drawings
FIG. 1 is a block diagram showing the components of a psychological counseling platform according to the present invention;
FIG. 2 is a block diagram of the working principle of the psychological consulting platform according to the present invention;
FIG. 3 is a block diagram of a queuing module of the psychological consulting platform according to the present invention;
fig. 4 is a block diagram of a database of a psychological counseling platform proposed by the present invention;
fig. 5 is a block diagram of a sorting module of the psychological counseling platform according to the present invention.
Detailed Description
The technical solutions in the embodiments will be described clearly and completely with reference to the drawings in the embodiments, and it is obvious that the described embodiments are only a part of the embodiments, but not all embodiments.
As one aspect of the present invention, as shown in fig. 1 to 2, there is provided an internet-based psychological counseling platform including a user terminal, a counseling platform, and a counselor terminal.
The user side is used for obtaining information, and the information comprises questions put forward by the user, personal conditions of the user and answers to questionnaires provided by the system aiming at the personal conditions. The user may be given his questions and information, for example by prompting the user to enter information, or by pulling down a menu to select information.
The consultation platform is used for extracting the user information acquired by the user side; the extraction can be performed manually, and text recognition can also be performed through artificial intelligence and machine learning. Capturing information using machine learning is within the skill of the art. The user information includes questions posed by the user and the user's personal condition. The questions posed by the user include the confusion of the user himself, including information of persons who cause the confusion of the user himself or related persons, i.e., the interpersonal relationship related to the confusion. The personal relationships are recorded in a database so as to build a user personal relationship network as the number of users accumulates. The confusion reason and the symptomatic treatment of the user can be analyzed through the interpersonal relationship of the user.
And the consultant side processes the information extracted by the consultation platform and provides consultation service. For the questions that can be solved by the artificial intelligence, the consultation platform pushes the solutions to the user side. And if the artificial intelligence can not be solved or the user is not satisfied with the pushed solution, the consultation platform pushes the question to the consultant end.
In the present invention, the user side and the consultant side include a receiving module and a display module, and may be a computer terminal or a handheld device, for example, a smart device, such as a smart phone, a tablet computer, and the like. The user side and the consultant side may be implemented by an application, such as a mobile Application (APP). The advisory platform may be a computer platform, such as a server, e.g., a cloud server, and the various modules of the advisory platform may be implemented by a software system. The user side and the consultation platform adopt bidirectional transmission, and the consultation platform and the consultant side adopt bidirectional transmission.
The user-posed problem comprises confusion of the user-posed problem. The consultation platform and the consultant end give professional guidance to the user according to the confusion of the self problems proposed by the user, such as professional suggestions given by psychologists. Thus, the development of the counseling platform is based on an expert base of psychologists or related expert knowledge. Moreover, the expert database is continuously added with new things and continuously accumulated and perfected. The consultant side includes solutions of psychologists or related experts, each of which is stored in the consultant platform, perfecting the expert database, for example, in a database.
The personal condition of the user comprises the name, address, contact way, work unit, work department, position and related personnel condition of the user, and the related personnel condition comprises the name, address, contact way, physical condition, personal relationship with the user and evaluation of the user on the related personnel. The user may be guided to speak the question in the form of a list or dialog box. For example, the user may be asked to fill in the names, relationships of people related to his/her question.
By extracting the user information acquired by the user side, the consultation platform finds the interpersonal relationship of the user and the problems of people around the user, and can better understand the confusion of the user. In real life, some patients are reluctant to confuse them to communicate with relatives and friends for one reason or another. In the case where there is a problem of oneself between relatives and friends, for example, there is a problem of the same or similar oneself, they may all make a problem consultation but do not know the problem of each other. The person concerned may be a relative, a co-resident such as a roommate, a colleague. The more relevant persons that can be provided the better. As a guide, the user end may prompt the user to speak an individual associated with the confusion issue. In this case, if the advisory platform and/or the advisor side knows the relationships between them, and their questions, the answers to the questions can be given more specifically. Thus, the personal relationships of different users in the system, and the confusion they face, are determined by the name, address, contact address, and associated personnel. The question input extraction module may preferably extract the personal relationships of the user and search the database for persons related to them and update or record their relationships. Such as what happens between family members, neighbors. Such as the fact that there is a dispute between neighbors,
the problem can be more accurately judged by describing the problem of the user and combining the conditions of people around the user and stored in the database, so that the situation can be improved, and the effect is improved. For example, for psychological problems due to interpersonal relationships, by analyzing statements of the problems by both parties, the reasons behind the problems can be better analyzed, and the problems can be better solved. For example, a cell, building or unit may be confused by an unknown infectious case. A psychological consultation platform for helping a plurality of residents can analyze the reason of psychological problems of the residents on the address of the residents and the unknown infectious diseases of the residents. As another example, if two or more colleagues seek help from a psychological counseling platform due to psychological problems caused by the relationship between the colleagues, the reason for the psychological problems can be analyzed with respect to their relationship between the colleagues.
The consultation platform comprises an account login module, a question input extraction module, a system retrieval calculation module, an online consultation module, a queuing module, an establishing communication module, a consultation diagnosis module and a classification marking module which are connected in sequence,
the consultation platform also comprises a database, a consultation result output module, a judgment module, a question pushing module, a result feedback module, a sorting module and a suggestion module,
the problem input extraction module and the system retrieval calculation module adopt bidirectional transmission, an exchange module is established to be connected with the sorting module, the sorting module is connected with the database, the problem input extraction module is also connected with a consultation result output module, the consultation result output module is connected with a judgment module, the consultation result provided by the problem input extraction module is transmitted to the judgment module of a user side, whether the output consultation result is proper or not is judged at the user side, the judgment module can be an option button, and the user can select whether the consultation result is proper or not according to the content; the judgment module is connected with the online consultation module and the classification marking module, the consultation diagnosis module is connected with the classification marking module and the suggestion module, and the suggestion module is connected with the database, wherein the communication establishing module comprises an augmented reality submodule (not shown in the figure).
As shown in FIG. 3, the queuing module includes consultant information, wait population, wait time, number of people served, and rating.
As shown in fig. 4, the database includes a storage unit, a matching unit and a feedback unit, and the database stores previous questions and results, including keywords of the questions and results.
As shown in fig. 5, the sorting module includes a sorting unit, a rejecting unit, and a transmitting unit.
As can be appreciated, the client and the psychological counseling platform, and the counselor and the psychological counseling platform can communicate in any suitable manner. For example, based on wireless networks (Wi-Fi) or mobile networks. An internal local area network can be constructed among the various modules and sub-modules included in the psychological consulting platform to realize communication coupling.
Referring to fig. 1 to 5, in an embodiment, the account login is used to log in an account of a user, and the question input extraction module is used to receive a question and a situation of the user, which need to be raised, of the user, extract a keyword in the received information, and transmit the keyword to the system retrieval calculation module. The system retrieval calculation module is connected with the database, searches for the associated user, performs search calculation according to the existing database and provides a recommendation consultation scheme. The system retrieval computing module is used for matching the received keywords, feeding back a matching result to the problem input extraction module, transmitting data to the consultation result output module if a problem and a structure similar to a user side question are extracted, judging by the user side according to information output by the consultation result output module and the condition of the user side, completing consultation if the problem of the user side is solved, transmitting information and the consultation problem of a consultant to the classification marking module, and transmitting the problem to the online consultation module if the problem of the user side is not solved.
As can be appreciated, the question input extraction module may pre-configure a natural language processing algorithm so that keyword extraction may be performed on a question input at a user side. The database can be searched by using the keywords as search identifiers, and a result matched with the keywords is searched.
Referring to fig. 1 to 5, in an embodiment, the online consultation module is configured to recommend a queuing module or a question pushing module to the user side, the question pushing module is configured to sort the questions and situations of the user side and push the sorted information to the consultant side, and the consultant side receives the information and gives a judgment or suggestion according to the questions of the user side and feeds the judgment or suggestion back to the user side through the result feedback module. Additionally or alternatively, the result feedback module can match the consultant end to give judgment or suggestion according to the problem at the user end, and relevant psychological diagnosis and treatment auxiliary data acquired from the cloud service end is fed back to the user end in the form of electronic readings. As can be understood, the user can perform self psychological dispersion by reading the psychological diagnosis and treatment auxiliary data, thereby further improving the treatment effect.
Referring to fig. 1 to 5, in an embodiment, the queuing module is configured to display information of consultants, waiting number of people, waiting time, number of people served and scores, the user side may select a corresponding consultant side according to a self-requirement, the communication module is configured to establish a communication platform between the user side and the consultant side, the user side may directly ask a question to the consultant side, the consultant side gives a corresponding diagnosis result, the diagnosis result is transmitted to the consultant diagnosis module, the consultant diagnosis module classifies the diagnosis result according to the received information, gives a corresponding suggestion, and transmits the suggestion to the database through the suggestion module for storage, the classification marking module is configured to classify and sort the received data according to risk levels, a higher score indicates a higher risk of illness, wherein the augmented reality submodule is configured to, when the user side directly asks the consultant side, and presenting the real-time image of the consultant end and/or the environment image for assisting the psychotherapy.
As can be understood, when the user terminal communicates with the consultant terminal, the augmented reality submodule can be used for presenting the image of the consultant terminal and/or the environmental image for assisting psychological therapy, so as to create a loose and comfortable audio-visual environment, which is helpful for the relaxation of the user terminal, improve the experience of the user terminal and is beneficial to psychological counseling. Corresponding algorithms and environment images (such as seas, grasslands, mountains, rivers and the like) for assisting psychotherapy can be preset in the augmented reality submodule, and the augmented reality submodule can be adapted to intelligent terminal equipment of a user side to perform augmented reality presentation. For the acquisition of the real-time image of the consultant end, the psychological consultation platform is required to request the camera permission from the intelligent terminal equipment of the consultant end, the real-time image data of the consultant end can be acquired under the authorization condition of the consultant end, and then the augmented reality submodule can be presented on the intelligent terminal equipment of the user end based on the real-time image data of the consultant end, so that the interaction effect of the user end and the consultant end is improved, and the user end experience is improved. Here, the smart terminal may be, for example, a smart phone, a tablet computer, or the like.
In this embodiment, the sorting module is configured to extract data in the building communication module, extract new problems and results, remove existing problems, and transmit the extracted data to the database for storage.
As can be appreciated, the collation module may establish communication with the database, retrieve and compare the data extracted from the set communication module with existing data in the database, delete if data already exists in the database, and store as new data into the database if data does not exist in the database.
The complete working process of the psychological counseling platform is described below with reference to fig. 1-5:
the user end verifies the user identity through the account logging module by inputting an account number or a password, the user enters the consultation platform after the verification is passed, the problem to be proposed by the user end and the self condition are received through the problem input extraction module, the keywords in the received information are extracted and transmitted to the system retrieval calculation module, the received keywords are matched through the system retrieval calculation module, the matched result is fed back to the problem input extraction module, if the problem and the structure similar to the user end question are extracted, the data are transmitted to the consultation result output module, the user end makes a judgment according to the information output by the consultation result output module and the self condition, the consultation is completed if the self problem is solved, then the information and the consultation problem of the consultant are transmitted to the classification marking module, if the self problem is not solved, the problem is transmitted to the online consultation module, the online consultation module recommends a queuing module or a problem pushing module to the user side for selection of the user side, the user can select a consultant, the problem pushing module sorts the problems and conditions of the user side and pushes the sorted information to the consultant side, the consultant side receives the information and gives judgment or suggestion according to the problems of the user side and feeds the information back to the user side through a result feedback module, the queuing module displays the information, the number of waiting people, the waiting time, the number of served people and scores of the consultant side, the user side can select the corresponding consultant side according to the self requirement, an exchange platform between the user side and the consultant side is established through an establishing exchange module, the user side can directly ask the consultant side, the consultant side gives corresponding diagnosis results and transmits the diagnosis results to the consultation diagnosis module, and the diagnosis module classifies the diagnosis results according to the received information, corresponding suggestions are given, the suggestions are transmitted to a database to be stored through a suggestion module, received data are classified and sorted according to risk grades through a classification marking module, the higher the scores are, the higher the risk of diseases is, data in an exchange module are extracted and established through a sorting module, new problems and results are extracted, existing problems are eliminated, and the extracted data are transmitted to the database to be stored. The database completes the mapping of the suggestions transmitted by the suggestion module and the data extracted by the sorting module.
The above description is only a preferred embodiment of the present invention, but the scope of the present invention is not limited thereto, and any person skilled in the art should be considered as the technical solutions and the inventive concepts of the present invention in the technical scope of the present invention.
Claims (10)
1. A psychological consultation platform based on the Internet comprises a user side, a consultation platform and a consultant side, and is characterized in that the user side and the consultation platform adopt bidirectional transmission, the consultation platform and the consultant side adopt bidirectional transmission, the user side is used for acquiring information, and the information comprises questions put forward by a user, personal conditions of the user and answers to questionnaires provided by a system aiming at the personal conditions; the consultation platform is used for extracting the information acquired by the user side, matching the acquired user with the existing user of the system database and finding out the associated user; according to the personal condition of the user and the condition of the associated user, a large amount of case data in a database provides a consultation scheme aiming at the user problem; and the consultant side processes the information extracted by the consultation platform and provides consultation service.
2. The psychological counseling platform of claim 1 wherein the user-posed question comprises a user-posed confusion about the question itself; the personal condition of the user comprises the name, the address, the contact way and the condition of related personnel of the user.
3. The psychological consultation platform according to claim 1, wherein the consultation platform comprises an account registration module, a question input extraction module, a system search calculation module, an online consultation module, a queuing module, an establishing communication module, a consultation diagnosis module, and a classification mark module, which are connected in sequence, the consultation platform further comprises a database, a consultation result output module, a judgment module, a question push module, a result feedback module, a sorting module, and a suggestion module, the system search calculation module and the database are bidirectionally transmitted, the establishing communication module is connected with the sorting module, the sorting module is connected with the database, the extraction module is further connected with the consultation result output module, the consultation result output module is connected with the judgment module, the judgment module is connected with the online consultation module and the classification mark module, and the consultation diagnosis module is connected with the classification mark module and the suggestion module, the suggestion module is connected with the database, wherein the establishing communication module comprises an augmented reality submodule.
4. A psychological counseling platform according to any of claims 1-3 wherein the queuing module includes counselor information, number of waiting people, waiting time, number of people served and rating.
5. A psychological counseling platform according to any of claims 1-3 wherein the database comprises a storage unit, a matching unit and a feedback unit.
6. A psychological counseling platform according to any one of claims 1-3 wherein the organizing module comprises an organizing unit, a culling unit, and a transmitting unit.
7. A psychological consultation platform according to any one of claims 1 to 3, characterized in that the account registration module is adapted to register an account of a user side, the question input extraction module is adapted to receive a question and a situation of the user side to be asked, extract a keyword from the received information, and transmit the keyword to the system retrieval calculation module, the system retrieval calculation module is adapted to match the received keyword with data in the database, and feed back a result of the matching to the question input extraction module, if a question and a structure similar to a question asked by the user side are extracted, transmit the data to the consultation result output module, the user side makes a judgment according to the information output by the consultation result output module in combination with the situation of the user side, if the problem of the user side has been solved, complete the consultation, and transmit the information of the consultant and the consultation question to the classification marking module, and if the problem is not solved, transmitting the problem to an online consultation module.
8. A psychological consultation platform according to any one of claims 1 to 3, wherein the online consultation module is configured to recommend the queuing module or the question pushing module to the user side, the question pushing module is configured to arrange the questions and situations of the user side and push the arranged information to the consultant side, the consultant side receives the information and gives judgment or suggestion according to the questions of the user side and feeds back the information to the user side through the result feedback module,
and/or the result feedback module is matched with the consultant end to give judgment or suggestion according to the problems of the user end, and relevant psychological diagnosis and treatment auxiliary data are obtained from the cloud service end and fed back to the user end in the form of electronic readings.
9. A psychological consultation platform according to any one of claims 1 to 3, wherein the queuing module is configured to display information of consultants, waiting number of people, waiting time, number of people served and rating, the user side can select a corresponding consultant side according to its own needs, the communication module is configured to establish a communication platform between the user side and the consultant side, the user side can directly ask a question to the consultant side, the consultant side gives a corresponding diagnosis result and transmits the diagnosis result to the consulting diagnosis module, the consulting diagnosis module classifies the diagnosis result according to the received information, gives a corresponding suggestion and transmits the suggestion to the database for storage through the suggestion module, the classification marking module is configured to classify and sort the received data according to risk level, a higher score indicates a higher risk of illness, wherein the augmented reality sub-module is configured to, when the user side directly asks a question to the consultant side, and presenting the real-time image of the consultant end and/or the environment image for assisting the psychotherapy.
10. A psychological consultation platform according to any one of claims 1 to 3, wherein the sorting module is configured to extract data from the communication module, extract new questions and results, reject existing questions, and transmit the extracted data to the database for storage.
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