CN111430047A

CN111430047A - Offline and online combined self-service medical inquiry method and system

Info

Publication number: CN111430047A
Application number: CN202010261716.2A
Authority: CN
Inventors: 陈剑
Original assignee: Shanghai Yunyang Network Technology Co ltd
Current assignee: Shanghai Yunyang Network Technology Co ltd
Priority date: 2020-04-04
Filing date: 2020-04-04
Publication date: 2020-07-17
Anticipated expiration: 2040-04-04
Also published as: CN111430047B

Abstract

The invention provides an offline and online combined self-service medical inquiry method and system, and relates to the technical field of self-service medical equipment. An offline and online combined self-service medical inquiry method comprises the following steps: medical examination data of a user is collected through medical detection instruments on the self-service end, and medical/medicine professional information providing on-line inquiry service is output through a display structure of the self-service end; acquiring a digital code generated by a target medical/medical professional selected by a user, wherein the digital code is associated with communication account information of the target medical/medical professional; and the acquisition user terminal scans the operation message of the digital code, establishes communication with the target medical/medical professional on the user terminal according to the communication account information, and transmits the physical examination data to a medical/medical service terminal where the target medical/medical professional is located. The invention protects the privacy of the user, reduces the time for occupying the equipment and improves the inquiry efficiency.

Description

Offline and online combined self-service medical inquiry method and system

Technical Field

The invention relates to the technical field of self-service medical equipment.

Background

The existing medical mode is that a patient usually visits a hospital to see a doctor after suffering from a disease, and due to the limitation of medical resources, the situations of queuing for one hour and seeing a doctor for three minutes easily occur after the patient arrives at the hospital. The problems of high medical cost, few channels, low coverage and the like are troubling the public. In particular, medical problems represented by "a medical system with low efficiency, medical services with poor quality, and current situations of difficult and expensive medical visits" are the main focus of social attention. The problems that large hospitals are full of patients, community hospitals do not ask for extra fluid, the patient treatment procedures are complicated and the like are caused by reasons of unsmooth medical information, polarized medical resources, incomplete medical supervision mechanism and the like, and the problems become important factors influencing the social harmony development.

Based on the above problems, various remote medical solutions are proposed in the prior art to facilitate the patient to remotely ask a doctor and make a prescription, and the remote pharmacist to review the prescription, etc. The prior art of conventional telemedicine is summarized as follows: in the first mode, after the user selects the doctor to pay on the online platform, the platform provides the platform communication account of the doctor or the communication account of other associated platforms for the user, so that the user can conveniently communicate with the doctor on line, and the personal physical examination data can be uploaded for diagnosis of the doctor when the user communicates with the doctor. The disadvantages are that: the uploaded personal physical examination data may be too early to reflect the current physiological condition information of the user, or the personal physical examination data is based on the home detection equipment of the user, and the detection precision and accuracy are poor, so that doctors are difficult to recognize the uploaded personal physical examination data and accurate diagnosis is difficult. In the second mode, a user performs detection through an unmanned self-service end and performs inquiry to a remote doctor, for example, at present, some unmanned shared self-service inquiry rooms (also referred to as unmanned consulting rooms, one-minute consulting rooms or micro consulting rooms) appear in some office buildings and communities, a patient can perform network remote video call with medical staff or pharmacists such as doctors in the self-service inquiry rooms to realize remote inquiry, and the self-service inquiry rooms can also provide some medical detection instruments so that the inquiry user performs routine detection. The disadvantages are that: because the disease relates to privacy, the user has the trouble in open communication with the doctor in a self-help consultation room, and the communication is inconvenient, so that the doctor is difficult to acquire comprehensive information; on the other hand, when the consultation time of the user is long, the inquiry equipment is occupied for a long time, and other users cannot use the equipment.

How to provide a self-service medical inquiry method with low medical cost, high inquiry efficiency and safety based on the prior art is a technical problem to be solved urgently at present.

Disclosure of Invention

The invention aims to: the defects of the prior art are overcome, and the offline and online combined self-service medical inquiry method and system are provided. According to the invention, the self-service server provides professional medical detection instruments to acquire physical examination data of an inquirer and provide medical/medicine professional information for a user to select, and then the information is identified through the user terminal to establish communication interaction with the selected medical/medicine professional, and an inquiry request is transferred to the user terminal, so that the inquiry efficiency is improved, the privacy of the user is protected, the time occupied by the user on self-service equipment is reduced, and the effects of low medical cost, high inquiry efficiency and safety are achieved.

In order to achieve the above object, the present invention provides the following technical solutions:

an offline and online combined self-service medical inquiry method comprises the following steps:

medical examination data of a user is collected through medical detection instruments on the self-service end, and medical/medicine professional information providing on-line inquiry service is output through a display structure of the self-service end;

acquiring a digital code generated by a target medical/medical professional selected by a user, wherein the digital code is associated with communication account information of the target medical/medical professional;

and the operation information of scanning the digital code by the user terminal is collected, the communication with the target medical/medical professional is established on the user terminal according to the communication account information, and the physical examination data is transmitted to the medical/medical service terminal where the target medical/medical professional is located.

Further, the digital code is a two-dimensional code, when the two-dimensional code is generated, physical examination data is acquired, whether the size of the physical examination data exceeds a preset capacity value or not is judged, and when the physical examination data does not exceed the preset capacity value, the physical examination data serving as additional data and the communication account information of the target medical/medical professional are coded into the two-dimensional code;

when the communication with the target medical/drug professional is established, the physical examination data is displayed on the user terminal and the medical/drug service terminal where the target medical/drug professional is located.

Further, when the physical examination data is judged to exceed the preset capacity value, a detection order number is generated corresponding to the physical examination data, the detection order number is related to the physical examination data, and the detection order number is used as additional data and coded into the two-dimensional code together with the communication account information of the target medical/medical professional;

when the communication with the target medical/medicine professionals is established, the detection single numbers are displayed on the user terminal and the medical/medicine service terminal where the target medical/medicine professionals are located, and the detection single numbers can call up the associated physical examination data after being triggered.

Further, an instant messaging tool and a corresponding instant messaging account used when the user terminal conducts code scanning operation are obtained, a temporary communication interaction interface between the user and the target medical/drug professional is established through the instant messaging tool, and the temporary communication interaction is anonymous communication or real-name communication;

when the temporary communication interaction is real-name communication, calling a personal health file of a user in a system server and/or other associated servers according to real-name verification information of the user, and outputting the personal health file to the user and/or a target medical/drug professional in the temporary communication interaction interface; and acquiring the physical examination data to update the personal health record.

Further, a user identity information acquisition structure is arranged on the self-service end to acquire user identity information on site, the user identity information is acquired through the user identity information acquisition structure before or after the user uses a medical detection instrument for detection, and the acquired user identity information and the physical examination data are mapped and stored.

Further, when the user terminal scans the digital code, the user identity authentication content corresponding to the communication account is obtained according to the communication account information on the user terminal to be used as the online user identity information, and the online user identity information and the physical examination data are mapped and stored.

Preferably, the method further comprises the following steps:

comparing the user identity information acquired by the identity information acquisition structure as the on-site user identity information with the on-line user identity information, and judging whether the on-site user identity information and the on-line user identity information are consistent;

when the judgment is consistent, the identity verification is passed, and the user identity information is transmitted to the target medical/medicine professional together corresponding to the physical examination data;

when the user terminal and the field user identity information are inconsistent, acquiring close user identity information associated with the user terminal or the user identity authentication content, comparing the close user identity information with the field user identity information, and judging whether the close user identity information is consistent with the field user identity information;

when the judgment result is consistent, starting an information acquisition structure on the user terminal to acquire real-time image data, voice data and/or fingerprint data so as to verify whether the close user agrees to perform inquiry;

and when the verification is passed, mapping and storing the identity information of the close user corresponding to the physical examination data and transmitting the mapping and storing information to the target medical/medicine professional.

The invention also discloses another offline and online combined self-service medical inquiry method, which comprises the following steps:

establishing communication between a user and medical/medical professionals, acquiring self-help physical examination item information selected by the medical/medical professionals corresponding to the user, and generating a self-help physical examination order;

the self-service end acquires the self-service physical examination order information, starts a medical detection instrument to collect physical examination data of a user, and codes the physical examination data and the communication account information of the medical/medical professionals together to generate a digital code; or generating a detection single number corresponding to the physical examination data, wherein the detection single number is associated with the physical examination data, and the detection single number and the communication account information of the medical/medical professionals are coded together to generate a digital code;

and collecting operation information of scanning the digital code by the user terminal, establishing communication with the medical/medical professionals on the user terminal according to the communication account information, and transmitting the physical examination data to the medical/medical service terminal where the medical/medical professionals are located.

The invention also discloses an offline and online combined self-service medical inquiry system, which comprises:

the self-service end is arranged facing the public, medical detection instruments and a display structure are arranged on the self-service end, physical examination data are collected through the medical detection instruments, medical/medicine professional information providing on-line inquiry service and digital codes of target medical/medicine professionals are output through the display structure, and the digital codes are associated with communication account information of the target medical/medicine professionals;

the user terminal is provided with a communication structure and a scanning structure, scans the digital codes of the target medical/medicine professionals through the scanning structure, and establishes communication with the target medical/medicine professionals through the communication structure after the codes are scanned successfully;

and the medical/medicine service terminal is arranged facing medical/medicine professionals and used for establishing communication with the user terminal so as to provide consultation service for the user and receive the physical examination data.

Further, the self-service end is a self-service inquiry room comprising a medicine selling machine, the system further comprises a system server, and the system server is connected with the self-service end, the user terminal and the medical/medicine service terminal and performs information interaction;

the system server can acquire a digital code generated by a target medical/pharmaceutical professional selected by a user, wherein the digital code is a two-dimensional code, and the system server is configured to:

when the two-dimensional code is generated, acquiring physical examination data, judging whether the size of the physical examination data exceeds a preset capacity value or not, and coding the physical examination data serving as additional data and the communication account information of the target medical/medical professional into the two-dimensional code when the physical examination data does not exceed the preset capacity value; when the communication with the target medical/medicine professionals is established, the physical examination data is transmitted to a user terminal and a medical/medicine service terminal for displaying;

and, when it is determined that the volume value exceeds a preset volume value, generating a test order number corresponding to the physical examination data, associating the test order number with the physical examination data, and encoding the test order number as additional data together with the communication account information of the target medical/pharmaceutical professional into the two-dimensional code; and when the communication with the target medical/medicine professionals is established, the detection single number is displayed on the user terminal and the medical/medicine service terminal, and the detection single number can call up the associated physical examination data after being triggered.

The invention also discloses another offline and online combined self-service medical inquiry system, which comprises:

towards the self-service end that public set up, be provided with medical detection apparatus and display structure on it, through medical detection apparatus collection physical examination data, through the display structure output provide the on-line information of asking for a doctor:

the user terminal is provided with a communication structure and a scanning structure;

a medical/drug service terminal set for medical/drug professionals for establishing communication with the user terminal to provide consultation service for the user;

the system server is used for establishing communication between the user and the medical/medical professionals, acquiring self-service physical examination item information selected by the medical/medical professionals corresponding to the user, generating a self-service physical examination order and sending the self-service physical examination order to the self-service end;

the self-service end can start a medical detection instrument according to the self-service physical examination order information to collect physical examination data of a user, and codes the physical examination data and the communication account information of the medical/medical professionals together to generate a digital code; or generating a detection single number corresponding to the physical examination data, wherein the detection single number is associated with the physical examination data, and the detection single number and the communication account information of the medical/medical professionals are coded together to generate a digital code;

when the scanning structure of the user terminal scans the digital code, establishing communication with the medical/medicine professional on the user terminal according to the communication account information;

after the user and the medical/drug professional establish communication at the user terminal, the self-service end can transmit the physical examination data to the medical/drug service terminal where the medical/drug professional is located.

Due to the adoption of the technical scheme, compared with the prior art, the invention has the following advantages and positive effects as examples: the medical examination data of the inquirers are collected through professional medical detection instruments provided by the self-service end, the medical/medicine professional information is provided for the user to select, then the information is recognized through the user terminal to establish communication interaction with the selected medical/medicine professional, and the inquiry request is transferred to the user terminal, so that the inquiry efficiency is improved, the privacy of the user is protected, meanwhile, the time occupied by the user for self-service equipment is reduced, and the effects of low medical cost, high inquiry efficiency and safety are achieved. Furthermore, the digital coding technology is used for facilitating the user to call and look up the detection data; furthermore, strict identity verification operation is set to protect user privacy and information safety, and user experience is improved.

Drawings

Fig. 1 is a schematic structural diagram of an offline and online combined self-service medical inquiry method according to an embodiment of the present invention.

Fig. 2 is a schematic structural diagram of a self-service terminal according to an embodiment of the present invention.

Fig. 3 is a schematic structural view of a self-service terminal of a display structure and an infrared thermosensitive body temperature measurement structure provided in an embodiment of the present invention.

Fig. 4 is a schematic structural diagram of a self-service terminal with a medicine vending cabinet according to an embodiment of the present invention.

FIG. 5 is a block diagram of a medical testing device according to an embodiment of the present invention.

Fig. 6 is a schematic structural diagram of another offline and online combined self-service medical inquiry method according to an embodiment of the present invention.

Fig. 7 is a schematic structural diagram of an offline and online combined self-service medical inquiry system according to an embodiment of the present invention.

Description of reference numerals:

a self-service terminal 10;

a self-help consultation room 100, a remote consultation cabinet 110, a seat 120, a display structure 130, a medical detection instrument 140, an infrared thermosensitive body temperature measurement structure 141 and a sphygmomanometer 142;

a cabinet 200 for selling medicine.

Detailed Description

The offline and online self-service medical inquiry method and system disclosed by the invention are further described in detail below with reference to the accompanying drawings and specific embodiments. It should be noted that technical features or combinations of technical features described in the following embodiments should not be considered as being isolated, and they may be combined with each other to achieve better technical effects. In the drawings of the embodiments described below, the same reference numerals appearing in the respective drawings denote the same features or components, and may be applied to different embodiments. Thus, once an item is defined in one drawing, it need not be further discussed in subsequent drawings.

It should be noted that the structures, proportions, sizes, and other dimensions shown in the drawings and described in the specification are only for the purpose of understanding and reading the present disclosure, and are not intended to limit the scope of the invention, which is defined by the claims, and any modifications of the structures, changes in the proportions and adjustments of the sizes and other dimensions, should be construed as falling within the scope of the invention unless the function and objectives of the invention are affected.

The inquiry in the invention comprises the consultation of medical affairs and pharmacist's medical affairs, wherein the medical affairs comprise disease diagnosis and treatment, prescription making and the like, and the pharmacist's medical affairs comprise checking the prescription, medication consultation, guidance and the like.

Examples

Referring to fig. 1, the offline and online combined self-service medical inquiry method provided by the invention comprises the following steps:

s110, physical examination data of the user is collected through medical detection instruments on the self-service end, and medical/medicine professional information providing on-line inquiry service is output through a display structure of the self-service end.

The kiosk is located to the public. As an example of a typical structure, referring to fig. 2, the self-service terminal 10 includes at least one self-service inquiry room 100, the self-service inquiry room 100 provides an independent inquiry space for an inquiry user, and a remote inquiry cabinet 110 and a seat 120 for communicating with a system server are installed in the inquiry room. A controller is arranged in the remote inquiry cabinet 110, a medical detection instrument 140 and a display structure 130 are arranged on the remote inquiry cabinet, and physical examination data is collected through the medical detection instrument; medical/pharmaceutical professional information providing on-line inquiry service is output through the display structure according to the operation of the user. The display structure preferably adopts a touch control operation screen so that a user can conveniently input information.

The medical detection instrument 140 includes instruments, devices, instruments, in-vitro diagnostic reagents and calibrators, materials, and other similar or related items that are used directly or indirectly on the human body to provide information for medical or diagnostic purposes by examining samples from the human body. The physical examination data may include one or more individual examination data, which preferably includes parameter values and examination time information.

Referring to fig. 3, the medical detection device 140 preferably includes an infrared temperature-sensitive body temperature measurement structure 141 disposed on the remote interrogation cabinet 110 for non-contact detection of the body temperature of the user. Specifically, as a typical example, the infrared thermosensitive body temperature measuring structure 141 may include an infrared detecting head or an infrared camera, and a monitor, where the infrared detecting head or the infrared camera is installed on the monitor, and the monitor may be connected with an alarm for information transmission as required. The alarm comprises any structure capable of prompting and warning; the monitor can also be connected with a remote video display structure and an alarm signal to inform remote quarantine inspection personnel according to the requirement.

Referring to fig. 4, the self-service terminal 10 may further be provided with one or more medicine vending cabinets 200 as needed to enhance the self-service medicine vending function.

And S120, acquiring a digital code generated by the target medical/medical professional selected by the user, wherein the digital code is associated with the communication account information of the target medical/medical professional.

The digital code can be a two-dimensional code, a bar code or other electronic codes, and the digital code can also be associated with other information according to needs.

S130, collecting the operation information of the digital code scanned by the user terminal, establishing communication with the target medical/medicine professional on the user terminal according to the communication account information, and transmitting the physical examination data to a medical/medicine service terminal where the target medical/medicine professional is located.

The user carries with him a user terminal, the user terminal at least comprises a communication structure and a scanning structure, the digital code of the target medical/medical professional is scanned through the scanning structure, and after the code scanning is successful, the communication with the target medical/medical professional is established through the communication structure.

In this embodiment, the digital code may also be associated with physical examination data of the user, and the physical examination data may be directly encoded into the digital code by associating with the physical examination data of the user, or the physical examination data single number may be encoded into the digital code as additional data after generating a physical examination data single number corresponding to the physical examination data.

The digital code is preferably a two-dimensional code. The size of a two-dimensional code coding information quantity is related to factors such as two-dimensional code pixels and code scanning camera resolution, and due to the limitation of the pixel and the camera resolution, the range is generally from several K to dozens of M at present.

Preferably, different display modes are adopted according to different collected physical examination data.

In one embodiment, when the two-dimensional code is generated, the physical examination data is acquired and whether the size of the physical examination data exceeds a preset capacity value is judged, and when the size of the physical examination data does not exceed the preset capacity value, the physical examination data is encoded into the two-dimensional code as additional data together with the communication account information of the target medical/medical professional. When the communication with the target medical/drug professional is established, the physical examination data is displayed on the user terminal and the medical/drug service terminal where the target medical/drug professional is located.

The method is particularly suitable for single-item detection with a small amount of data, such as the values of detection items of body temperature, weight, height, blood pressure and the like. When the two-dimensional code is generated, physical examination data containing the single detection data is used as additional data and coded into the two-dimensional code together with the communication account information of the target medical/medical professional, and when a user scans the two-dimensional code to establish communication with the target medical/medical professional, the additional data can be triggered to be displayed and output. And when the user triggers the folding option, the folding display state of the additional data is carried out to provide larger screen space for the user and the target medical/medicine professional, the user can trigger the folding option again when needed, and the additional data returns to the normal display state.

Further, when it is determined that the size of the physical examination data exceeds the preset capacity value, a check-out ticket number is generated corresponding to the physical examination data, the check-out ticket number is associated with the physical examination data, and the check-out ticket number is encoded into the two-dimensional code as additional data together with the communication account information of the target medical/medical professional. When the communication with the target medical/medicine professionals is established, the detection single numbers are displayed on the user terminal and the medical/medicine service terminal where the target medical/medicine professionals are located, and the detection single numbers can call up the associated physical examination data after being triggered.

In this way, a test order number can be generated for a single or multiple test data items with large data volume, such as an electrocardiogram, wound image data, and the like, and the test order number is encoded into the two-dimensional code as additional data together with the communication account information of the target medical/medical professional. When a user scans the two-dimensional code to establish communication with a target medical/medicine professional, the detection single number can be triggered to display and output. The detection unit number is provided with a trigger item, and the related physical examination data can be called after the trigger item is triggered. By way of example and not limitation, the trigger items are set for the display area of the detection single number or the area nearby the display area, a frame is formed, and when the frame is clicked, the display of the associated physical examination data can be triggered.

Preferably, in order to facilitate the user and/or the target medical/pharmaceutical professional to visually check the basic detection data of the user during communication, a plurality of single detection data items can be further processed in a distinguishing manner, specifically: acquiring single detection data in the physical examination data, judging whether the size of each single detection data exceeds a preset single value, and taking the single detection data which does not exceed the preset single value as additional basic data; and for single detection data exceeding a preset single value, synthesizing the single detection data to form additional enhancement data and generate an additional enhancement data single number, and encoding the additional basic data and the additional enhancement data single number which serve as additional data together with the communication account information of the target medical/pharmaceutical professional into the two-dimensional code.

In this embodiment, it is preferable that the communication connection between the user and the target medical/pharmaceutical professional is established through an instant messaging tool. The communication between the user and the target medical/medical professional can be communication interaction requiring friend verification by the target medical/medical professional, and the user becomes a conventional contact object of the target medical/medical professional after the verification is passed; or temporary communication interaction without friend verification.

Preferably, a temporary communication interaction of the user with the target medical/drug professional is established. Specifically, an instant messaging tool and a corresponding instant messaging account used when the user terminal performs code scanning operation are obtained, and a temporary communication interaction interface between the user and the target medical/pharmaceutical professional is established through the instant messaging tool.

The temporary communication interaction may be anonymous communication or real-name communication.

When the temporary communication interaction is anonymous communication, any information capable of embodying or identifying the identity of the user is not displayed to the target medical/pharmaceutical professional. Therefore, the privacy of the user can be protected, and the influence of remote inquiry on the life of the user is reduced.

When the temporary communication interaction is real-name communication, the personal health record of the user in a system server and/or other associated servers can be called according to the real-name verification information of the user by utilizing the characteristics of the real name, and the personal health record is output to the user and/or target medical/medical professionals on the temporary communication interaction interface; and acquiring the physical examination data to update the personal health record.

In another implementation manner of this embodiment, the self-service terminal is further provided with a user identity information acquisition structure for acquiring user identity information on site. Specifically, before or after the user uses the medical detection apparatus for detection, the user identity information may be acquired through the user identity information acquisition structure, and the acquired user identity information and the physical examination data may be mapped and stored.

As an example and not by way of limitation, the user may be prompted to perform identity detection when the user enters the detection area of the self-service terminal, and the user identity information acquisition structure is automatically started after the user does not deny the user; or when the user starts the medical detection instrument for detection, the user is prompted to carry out identity detection, and after the user confirms, the user identity information acquisition structure is started; the user can also be prompted to carry out identity detection when the user finishes detection through the medical detection instrument, and the user identity information acquisition structure is used after the user confirms.

Further, when the user terminal scans the digital code, the user identity authentication content corresponding to the communication account can be acquired according to the communication account information on the user terminal to be used as the online user identity information, and the online user identity information and the physical examination data are mapped and stored.

Preferably, the method further comprises the step of verifying the identity of the user, which may be as follows:

By performing the identity verification, the privacy and information security of the inquiry user can be further protected.

The close user may be, for example, a family, a friend, or a managed patient of the user. The association relationship between the close user and the user terminal is preferably preset by the user.

As a typical example, taking parents as an example, considering that elderly people or people with inconvenient actions are difficult to perform self-service inquiry through their user terminals, a user may set the parents as associated close users and verify the identity information of the parents, so that the user may help the parents perform remote self-service inquiry through their mobile phones.

In this embodiment, the physical examination data measured by the medical detection apparatus includes one or more of body temperature, blood pressure, heart rate, blood oxygen, body fat, height, and weight. According to the needs, the system can also comprise body fluid detection items such as blood, urine, saliva and the like, and image detection such as remote self-service electrocardiogram detection, remote control X-ray, ultrasonic examination and the like.

Referring to fig. 5, the medical detection apparatus comprises a control module, a communication module and a detection structure interface module, the detection structure interface module and the communication module are connected with the control module, the control module is connected with a main controller of a self-service end through the communication module, the control module responds to operation through detection operation keys on a display screen or a keyboard, and the control module is connected with one or more external electronic thermometers, electronic blood pressure meters, electrocardiographs, oximeters, body fat detectors and electronic weighing scales through the connected detection structure interface module to collect physical examination data of human bodies.

Of course, other professional detection structures can be further provided according to the needs, for example, when the body fluid detection function and the image detection function are provided, the body fluid detection analyzer for blood, urine, saliva and the like can be externally connected through the detection structure interface module, and the electrocardiogram detection device, the remote control X-ray and ultrasonic examination device can also be externally connected.

As a typical example, the control module of the medical detection apparatus may include a processor, a memory, a keyboard/display screen, and a power management module. The control module can be connected with an identity information acquisition structure of the self-service end through the communication module and can generate a unique user ID code corresponding to the user, and the user ID code is associated with a physical examination data record of the user detected through the medical detection instrument; the processor may be externally connected to a clock oscillator circuit, an interface expansion circuit, and a printing module, for example, a user may print the detection data record as needed. The communication module can adopt WiFi, 3G, 4G and 5G networks, and the operation method and the attention points of the medical detection instrument can be displayed through the display screen to remind a user.

It should be noted that, the user may also directly perform remote inquiry with medical/pharmaceutical professionals on the remote inquiry machine cabinet of the self-service end according to needs. As a typical example, when the display structure outputs information of medical/pharmaceutical professionals providing on-line inquiry service, two-dimensional code scanning inquiry options and on-site inquiry options are set simultaneously corresponding to the medical/pharmaceutical professionals, and when a user selects the on-site inquiry option under a target medical/pharmaceutical professional, the communication account information of the target medical/pharmaceutical professional is obtained, and communication between the user and the target medical/pharmaceutical professional is established. Particularly, when a user needs to buy the medicine, a pharmacist can be consulted on the self-service end, and the medicine can be directly bought on a medicine selling machine cabinet of the self-service end immediately after the consultation is finished.

In this embodiment, preferably, the physical examination data is stored in the cloud server, and the user, the medical/pharmaceutical professional, or other persons with permission can query the physical examination data and the related information thereof through the identification information, the detection order number, and/or other verification information as required.

Referring to fig. 6, another offline and online combined self-service medical inquiry method is disclosed as another embodiment of the present invention, which comprises the following steps:

s210, communication between the user and the medical/medical professionals is established, self-help physical examination item information selected by the medical/medical professionals corresponding to the user is obtained, and self-help physical examination orders are generated.

The communication mode between the user and the medical/pharmaceutical professional can be established through the user terminal or the self-service terminal. Preferably, the user establishes communication with the medical/pharmaceutical professional via his own handset.

S220, the self-service end obtains the self-service physical examination order information, starts a medical detection instrument to collect physical examination data of a user, and codes the physical examination data and the communication account information of the medical/medical professionals together to generate a digital code; or generating a detection sheet number corresponding to the physical examination data, wherein the detection sheet number is associated with the physical examination data, and the detection sheet number and the communication account information of the medical/medical professionals are coded together to generate a digital code.

In this embodiment, the physical examination data may be encoded together with the doctor communication account information, or a detection order number associated with the physical examination data may be encoded together with the doctor communication account information. The physical examination data, the test order number and the doctor communication account information can be coded together as required.

The physical examination data may include detection items and measurement values corresponding to the detection items, and may also include specific detection time, detection method, detection device model, detection standard, and the like, as required.

When the detection order number is generated corresponding to the physical examination data, the detection order number may be generated based on the self-service physical examination order, for example, the detection order number is made to be the same as the order number of the self-service physical examination order, or corresponding characters or symbols are added to the order number of the self-service physical examination order to indicate that the detection order number corresponds to the detected data. By way of example and not limitation, for example, the order number of the self-service physical examination order is 2020040456, and 2020040456 can be directly adopted to generate a detection order number, so that the relevance between the two is conveniently embodied; further, for the convenience of user differentiation, a character D, such as 2020040456D or 2020040456# D # may be added at 2020040456 based on a preset rule to distinguish the self-service physical examination order number from the test order number, and to reflect the connection between the two numbers.

The generated detection single number can be mapped and stored with corresponding physical examination data, the physical examination data can be inquired according to the detection single number, and the detection single number can also be inquired according to the physical examination data.

And S230, collecting the operation information of the digital code scanned by the user terminal, establishing communication with the medical/medical professionals on the user terminal according to the communication account information, and transmitting the physical examination data to the medical/medical service terminal where the medical/medical professionals are located.

Other technical features are referred to in the previous embodiment and are not described in detail herein.

Referring to fig. 7, as another embodiment of the present invention, an offline and online combined self-service medical inquiry system is further disclosed, the system includes:

the self-service end which is arranged facing the public is provided with a medical detection instrument and a display structure, physical examination data is collected through the medical detection instrument, medical/medicine professional information for providing on-line inquiry service and a digital code of a target medical/medicine professional are output through the display structure, and the digital code is associated with communication account information of the target medical/medicine professional. The self-service end is preferably a self-service inquiry room comprising a medicine selling machine.

And the user terminal is provided with a communication structure and a scanning structure, scans the digital codes of the target medical/medicine professionals through the scanning structure, and establishes communication with the target medical/medicine professionals through the communication structure after the codes are scanned successfully.

In the embodiment, the system also comprises a system server, wherein the system server is connected with the self-service terminal, the user terminal and the medical/drug service terminal and performs information interaction;

the system server can acquire a digital code generated by a target medical/medicine professional selected by a user, wherein the digital code is a two-dimensional code.

The system server is configured to:

The user terminal is provided with an instant messaging tool, and the instant messaging tool comprises all applications or programs with instant messaging functions, can be a special instant messaging tool and can also be a comprehensive tool with the instant messaging function. And acquiring an instant communication tool and a corresponding instant communication account used when the user terminal performs code scanning operation, and establishing a temporary communication interaction interface between the user and the target medical/drug professional through the instant communication tool, wherein the temporary communication interaction is anonymous communication or real-name communication.

When the temporary communication interaction is real-name communication, the personal health file of the user in a system server and/or other associated servers is called according to the real-name verification information of the user, and the personal health file is output to the user and/or target medical/drug professionals on the temporary communication interaction interface. Meanwhile, the physical examination data can be acquired to update the personal health record.

Preferably, when the user terminal scans the digital code, the user identity authentication content corresponding to the communication account can be acquired according to the communication account information on the user terminal as the online user identity information, and the online user identity information and the physical examination data are mapped and stored.

The system server may include an identity verification module configured to:

By performing identity verification, the privacy and information security of the inquiring user can be further protected.

In this embodiment, medical instrument disinfecting equipment can be arranged on the self-service end. Because medical test devices are often used directly or indirectly on the human body, sterilization prior to use can improve safety of use. Specifically, setting up a casing such as self-service end, the casing surface is equipped with operating button, and one side that is close to operating button is equipped with power control storehouse, and the inside of casing forms the disinfection chamber, the disinfection chamber is equipped with heating element, the internal surface distribution ultraviolet disinfection lamp of casing including putting the thing basket, putting thing basket lower extreme surface and lateral part. The number of the ultraviolet disinfection lamps can be four groups or more, and the ultraviolet disinfection lamps are uniformly distributed on the inner surface of the machine shell. The operating button can control the on-off and the disinfection time of the heating plate and the ultraviolet disinfection lamp. Reminding information can be set on the self-service end to inform a user, and different disinfection modes and disinfection time are used for different medical detection instruments.

Another embodiment of the present invention further discloses another offline and online combined self-service medical inquiry system, which comprises:

the self-service end is arranged facing the public, a medical detection instrument and a display structure are arranged on the self-service end, physical examination data are collected through the medical detection instrument, and on-line inquiry information is output and provided through the display structure;

the self-service end can start a medical detection instrument according to the self-service physical examination order information to collect physical examination data of a user, and codes the physical examination data and the communication account information of the medical/medical professionals together to generate a digital code; or generating a detection sheet number corresponding to the physical examination data, wherein the detection sheet number is associated with the physical examination data, and the detection sheet number and the communication account information of the medical/medical professionals are coded together to generate a digital code.

The physical examination data may include detection items and measurement values corresponding to the detection items, and may also include specific detection time, detection method, detection device model, detection standard, and the like, as required. The acquired physical examination data can be stored on a cloud service.

When the detection order number is generated corresponding to the physical examination data, the detection order number may be generated based on the self-service physical examination order, for example, the detection order number is made to be the same as the order number of the self-service physical examination order, or corresponding characters or symbols are added to the order number of the self-service physical examination order to indicate that the detection order number corresponds to the detected data.

According to the needs, the self-service medical inquiry system provided by the invention can also carry out big data monitoring, analysis and decision-making according to the user detection information; and tracking and limiting the control medicines according to the detection data, the inquiry information and the purchase information.

It needs to be said that, can also set up other functional module on the self-service end, for example, can also be provided with camera, microphone, speaker, keying unit and payment assembly on the self-service end, the payment assembly can include one or more in bar code collector, the ware of punching the card, fingerprint sampler and the camera of paying of face of punching the card, and its structure and circuit connection can refer to prior art, and no longer describe herein.

In the description above, the various components may be selectively and operatively combined in any number within the intended scope of the present disclosure. In addition, terms like "comprising," "including," and "having" should be interpreted as inclusive or open-ended, rather than exclusive or closed-ended, by default, unless explicitly defined to the contrary. All technical, scientific, or other terms used herein have the same meaning as commonly understood by one of ordinary skill in the art to which this invention belongs unless defined otherwise. Common terms found in dictionaries should not be interpreted too ideally or too realistically in the context of related art documents unless the present disclosure expressly limits them to that.

While exemplary aspects of the present disclosure have been described for illustrative purposes, those skilled in the art will appreciate that the foregoing description is by way of description of the preferred embodiments of the present disclosure only, and is not intended to limit the scope of the present disclosure in any way, which includes additional implementations in which functions may be performed out of the order of presentation or discussion. Any changes and modifications of the present invention based on the above disclosure will be within the scope of the appended claims.

Claims

1. An offline and online combined self-service medical inquiry method is characterized by comprising the following steps:

2. The method of claim 1, wherein: the digital code is a two-dimensional code, physical examination data is acquired and whether the size of the physical examination data exceeds a preset capacity value is judged when the two-dimensional code is generated, and the physical examination data serving as additional data and the communication account information of the target medical/pharmaceutical professional are coded into the two-dimensional code when the physical examination data does not exceed the preset capacity value;

3. The method of claim 2, wherein: when the physical examination data is judged to exceed a preset capacity value, a detection order number is generated corresponding to the physical examination data, the detection order number is related to the physical examination data, and the detection order number is used as additional data and coded into the two-dimensional code together with the communication account information of the target medical/medical professional;

4. The method of claim 1, wherein: the method comprises the steps that an instant communication tool and a corresponding instant communication account used when a user terminal conducts code scanning operation are obtained, a temporary communication interaction interface of a user and the target medical/medicine professional is established through the instant communication tool, and temporary communication interaction is anonymous communication or real-name communication;

5. The method of claim 1, wherein: the self-service end is provided with a user identity information acquisition structure for acquiring user identity information on site, the user identity information is acquired through the user identity information acquisition structure before or after a user uses a medical detection instrument for detection, and the acquired user identity information and the physical examination data are mapped and stored.

6. The method according to claim 1 or 5, characterized in that: when the user terminal scans the digital code, the user identity authentication content corresponding to the communication account is obtained according to the communication account information on the user terminal to be used as the online user identity information, and the online user identity information and the physical examination data are mapped and stored.

7. The method of claim 6, wherein: the method also comprises the following steps of,

8. An offline and online combined self-service medical inquiry method is characterized by comprising the following steps:

the self-service end acquires the self-service physical examination order information, starts a medical detection instrument to acquire physical examination data of a user, codes the physical examination data and the communication account information of the medical/medical professionals together to generate a digital code, or generates a detection order number corresponding to the physical examination data, the detection order number is associated with the physical examination data, and codes the detection order number and the communication account information of the medical/medical professionals together to generate the digital code;

9. The utility model provides a self-service medical inquiry system that combines on line off-line, its characterized in that includes:

10. The system of claim 9, wherein: the system comprises a self-service server, a user terminal and a medical/drug service terminal, wherein the self-service server is a self-service inquiry room comprising a drug selling machine, and the system also comprises the system server which is connected with the self-service server, the user terminal and the medical/drug service terminal and performs information interaction;

11. The utility model provides a self-service medical inquiry system that combines on line off-line, its characterized in that includes:

the self-service server can start a medical detection instrument according to the self-service physical examination order information to acquire physical examination data of a user, and encode the physical examination data and the communication account information of the medical/medical professionals together to generate a digital code, or generate a detection order number corresponding to the physical examination data, wherein the detection order number is associated with the physical examination data, and encode the detection order number and the communication account information of the medical/medical professionals together to generate the digital code;