CN111128148A - Voice ordering method, device, system and computer readable storage medium - Google Patents
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Abstract
The disclosure relates to a voice ordering method, which comprises the following steps: controlling voice acquisition equipment to receive voice ordering instructions of a plurality of users including account users and non-account users; matching the plurality of users with the voice ordering instructions sent by the users; responding to the conflict of voice ordering instructions sent by the same user in sequence, and updating the voice ordering instruction sent first by using the voice ordering instruction sent later; and in response to the conflict between the voice ordering instructions sent by the account user and the voice ordering instructions sent by the non-account user, replacing the voice instructions sent by the non-user account with the voice instructions sent by the account user. By using the voice ordering method provided by the disclosure, a plurality of users can simultaneously order by sending voice instructions, and the ordering experience of the users is improved.
Description
Technical Field
The present disclosure relates to the field of internet technologies, and in particular, to a voice ordering method, a voice ordering device, a voice ordering system, and a computer-readable storage medium.
Background
Along with the progress of science and technology, smart home becomes popular, more and more gets into people's life, gives people and brings comfortable convenient experience. The intelligent home is characterized in that a living room environment is used as a platform, and various devices in the home, such as a lighting system, an air conditioner control system, a security system, a digital cinema system, network household appliances and the like, are cooperatively controlled through the Internet of things technology.
When relatives and friends or colleagues have a dinner together, a scene of ordering by a plurality of people often appears, each customer needs to select dishes and quantity, and then ordering results are combined and summarized to form an ordering order. The phenomenon of disordered ordering is very easy to occur in the ordering process, and the ordering experience of a plurality of users is poor.
Disclosure of Invention
To overcome the problems in the related art, the present disclosure provides a voice ordering method, a device related to voice ordering, a voice ordering system, and a computer-readable storage medium. The voice meal ordering method comprises the following steps: controlling voice acquisition equipment to receive voice ordering instructions of a plurality of users including account users and non-account users; matching the plurality of users with the voice ordering instructions sent by the users; responding to the conflict of voice ordering instructions sent by the same user in sequence, and updating the voice ordering instruction sent first by using the voice ordering instruction sent later; and in response to the conflict between the voice ordering instructions sent by the account user and the voice ordering instructions sent by the non-account user, replacing the voice instructions sent by the non-user account with the voice instructions sent by the account user.
In one embodiment, controlling a voice capture device to receive voice ordering instructions for a plurality of users including account users and non-account users includes: controlling voice acquisition equipment to receive voice instructions of a plurality of users; analyzing the received voice command; and responding to the analyzed voice instruction content including at least one of restaurant information and dish information, and judging that the voice instruction is a food ordering instruction.
In one embodiment, matching a plurality of users with the voice ordering instructions sent by the users respectively comprises: carrying out voiceprint recognition on the voice ordering instruction; adding a user code of a user sending the voice ordering instruction for the voice ordering instruction according to the voiceprint recognition result; and determining the ordering instructions with the same user code as the ordering instructions sent by the same user.
In one embodiment, in response to receiving a settlement voice instruction, voiceprint recognition is performed on the settlement voice instruction; and responding to an instruction sent by the settlement voice instruction to the account user according to the voiceprint recognition result, and performing settlement processing.
In one embodiment, in response to an instruction issued by a settlement voice instruction for an account user, performing settlement processing includes: responding to the instruction sent by the settlement voice instruction for the account user, transmitting the settlement voice instruction to a terminal bound by the account user, and performing settlement processing by the terminal according to the voice settlement instruction.
In one embodiment, the voice ordering method further comprises: in response to receiving the settlement voice instruction, determining a dish list according to the latest updated voice ordering instruction; forming bill information based on the dish list; and transmitting the bill information to a terminal of the account user for settlement processing.
According to another aspect of the embodiments of the present disclosure, there is provided a voice ordering apparatus including: the receiving module is used for controlling the voice acquisition equipment to receive voice ordering instructions of a plurality of users including account users and non-account users; the matching module is used for matching the plurality of users with the voice ordering instructions sent by the users; the updating module is used for responding to the conflict of the voice ordering instructions sent by the same user in sequence, and updating the voice ordering instruction sent first by using the voice ordering instruction sent later; and the determining module is used for responding to the conflict between the voice ordering instructions sent by the account user and the non-account user, and replacing the voice instruction sent by the non-user account with the voice instruction sent by the account user.
In one embodiment, the receiving module controls the voice collecting device to receive voice ordering instructions of a plurality of users including account users and non-account users in the following way: controlling voice acquisition equipment to receive voice instructions of a plurality of users; analyzing the received voice command; and responding to the analyzed voice instruction content including at least one of restaurant information and dish information, and judging that the voice instruction is a food ordering instruction.
In one embodiment, the matching module matches a plurality of users with the voice ordering instruction sent by the matching module in the following manner: carrying out voiceprint recognition on the voice ordering instruction; adding a user code of a user sending the voice ordering instruction for the voice ordering instruction according to the voiceprint recognition result; and determining the ordering instructions with the same user code as the ordering instructions sent by the same user.
In one embodiment, the voice ordering apparatus further comprises: the recognition module is used for responding to the received settlement voice command and carrying out voiceprint recognition on the settlement voice command; and the settlement module is used for responding to the instruction sent by the settlement voice instruction to the account user according to the voiceprint recognition result and performing settlement processing.
In one embodiment, the settlement module responds to an instruction sent by a settlement voice instruction to an account user in the following way to perform settlement processing: responding to the instruction sent by the settlement voice instruction for the account user, transmitting the settlement voice instruction to a terminal bound by the account user, and performing settlement processing by the terminal according to the voice settlement instruction.
In one embodiment, the voice ordering apparatus further comprises: the determining module is also used for responding to the received settlement voice instruction and determining the dish list according to the latest updated voice ordering instruction; the forming module is used for forming bill information based on the dish list; and the settlement module is also used for transmitting the bill information to the terminal of the account user for settlement processing.
According to another aspect of the embodiments of the present disclosure, there is provided a voice ordering system, including: the voice collecting device is used for receiving voice ordering instructions of a plurality of users including account users and non-account users; the cloud server is used for matching the plurality of users with the voice ordering instructions sent by the cloud server; responding to the conflict of voice ordering instructions sent by the same user in sequence, and updating the voice ordering instruction sent first by using the voice ordering instruction sent later; and in response to the conflict between the voice ordering instructions sent by the account user and the voice ordering instructions sent by the non-account user, replacing the voice instructions sent by the non-user account with the voice instructions sent by the account user.
The technical scheme provided by the embodiment of the disclosure can have the following beneficial effects:
according to the voice ordering method provided by the embodiment of the disclosure, the voice acquisition equipment receives and analyzes the effective ordering instructions of the users, and matches the effective ordering instructions for each user, so that the users can simultaneously order by sending the voice instructions, and the conflicting ordering instructions are processed, thereby avoiding confusion and improving the ordering experience of the users.
It is to be understood that both the foregoing general description and the following detailed description are exemplary and explanatory only and are not restrictive of the disclosure.
Drawings
The accompanying drawings, which are incorporated in and constitute a part of this specification, illustrate embodiments consistent with the invention and together with the description, serve to explain the principles of the invention.
FIG. 1 is a flow chart illustrating a method of voice ordering according to an exemplary embodiment.
FIG. 2 is a flowchart illustrating a voice ordering method according to yet another exemplary embodiment.
FIG. 3 is a flowchart illustrating a voice ordering method according to yet another exemplary embodiment.
Fig. 4 is a block diagram illustrating a voice ordering apparatus according to an exemplary embodiment of the present disclosure.
Fig. 5 is a block diagram illustrating a voice ordering apparatus according to still another exemplary embodiment of the present disclosure.
Fig. 6 is a block diagram illustrating a voice ordering apparatus according to still another exemplary embodiment of the present disclosure.
FIG. 7 is a block diagram illustrating an apparatus for voice ordering in accordance with an exemplary embodiment.
Detailed Description
Reference will now be made in detail to the exemplary embodiments, examples of which are illustrated in the accompanying drawings. When the following description refers to the accompanying drawings, like numbers in different drawings represent the same or similar elements unless otherwise indicated. The embodiments described in the following exemplary embodiments do not represent all embodiments consistent with the present invention. Rather, they are merely examples of apparatus and methods consistent with certain aspects of the invention, as detailed in the appended claims.
FIG. 1 is a flow chart illustrating a method of voice ordering according to an exemplary embodiment. As shown in fig. 1, the voice ordering method is applied to a voice interactive ordering system. The voice ordering system comprises: the system comprises a voice acquisition device (such as a sound box, a smart television and other devices with voice acquisition functions) and a cloud server.
The voice capture device receives voice instructions for a plurality of users including account users and non-account users. Account users refer to current voice capture devices, such as: the loudspeaker box, the user to which the loudspeaker box belongs, and the user who keeps the login state. The non-account user is another user of the plurality of users that is distinct from the account user.
And the cloud server receives and analyzes the voice instruction from the voice acquisition equipment, judges the voice instruction as an effective ordering instruction when the voice instruction is an ordering instruction, and judges the voice instruction as a non-effective ordering instruction when the voice instruction is a non-ordering instruction.
And analyzing the effective ordering instructions, matching the effective ordering instructions by taking the user as a unit, and updating the ordering instructions of the non-account user by using the current voice instruction of the non-account user and the latest current voice instruction in the current voice instructions related to the non-account user in the account user instructions in the effective ordering instructions matched by taking the user as a unit.
Referring to fig. 1, the voice ordering method includes the following steps.
In step S101, the voice capture device is controlled to receive voice ordering instructions of a plurality of users including account users and non-account users.
The voice acquisition equipment can be a device which is provided with a microphone, a microphone array and the like and supports far-field voice interaction, and the voice acquisition equipment is controlled to receive voice instructions sent by a plurality of users. The multiple users comprise account users and non-account users, the account users are users of current voice acquisition equipment bound accounts, and other users in the environment are non-account users.
The voice ordering instruction may be one or more corresponding to a plurality of users. And carrying out noise reduction processing, voice recognition, semantic analysis and other processing on the voice commands of the plurality of users, and judging whether the voice commands are the voice ordering commands of the plurality of users.
The voice ordering instruction may be voice information used by the user to order, such as "my point take away", as a voice instruction to wake up the voice collecting device. After waking up the voice acquisition device, the user uses the voice instruction to order food, for example, the user uses the voice instruction to send voice information of restaurants, dishes and the like. Different users can send different voice ordering instructions to select dishes required by the users.
The food ordering instruction is a voice instruction related to the currently performed user food ordering, and for example, the voice instruction includes information about dishes, information about merchants, and taste information. The received voice commands of the plurality of users may include other voice information that is not a food ordering command, for example, when a user performs voice food ordering, other users may have a conversation, and the conversation of the user belongs to a non-food ordering command.
In step S102, the plurality of users are matched with the voice ordering instructions issued by the users.
Each user in the plurality of users is taken as a unit, the users are respectively matched with the voice ordering instruction sent by the user, the ordering of each user is determined, and statistics is facilitated so as to avoid errors of dishes and the quantity of the dishes.
For example, the number of users is three, and the three users are a, b, and c. The voice ordering given out by the first is 'I order chicken wings and hamburgers', the voice ordering given out by the second is 'chicken legs and cola', and the voice ordering given out by the third is 'chicken blocks and ice cream hamburgers'. And respectively matching the A, the B and the C with the voice ordering instruction sent by the user.
In step S103, in response to a conflict between the voice ordering instructions issued by the same user, the voice ordering instruction issued after use updates the voice ordering instruction issued first.
When a plurality of users order dishes, the situation that the currently selected dishes need to be changed may occur, that is, voice ordering instructions sent by the same user in sequence conflict.
In the voice ordering process of the user, the variety and the number of dishes can be adjusted, the voice ordering instruction sent later by the account user is used for updating the voice ordering instruction sent earlier by the account user, and the ordering result of the user is ensured to be correct. For example, the voice ordering instruction sent by the user in advance is 'rice 5 bowls', and then the user finds that the quantity is wrong and does not need to be adjusted, sends the voice ordering instruction again, and adjusts the voice ordering instruction to 'rice 3 bowls' as required, so that the ordering instruction is updated to 'rice 3 bowls', and the user can conveniently modify and adjust the ordering.
The voice ordering instruction sent after being used updates the voice ordering instruction sent first, and the ordering result changed by the same user is stored, so that the ordering result is ensured to be correct.
In step S104, in response to a conflict between the voice ordering instructions issued by the account user and the non-account user, the voice instruction issued by the account user is used to replace the voice instruction issued by the non-user account.
And updating the voice ordering instruction of the non-account user by using the latest current voice instruction of the account user, namely the priority of the instruction of the account user is higher than that of the non-account user, and when the voice ordering instruction of the non-account user is inconsistent with the voice ordering instruction of the account user related to the non-account user, taking the voice ordering instruction of the account user as the standard to avoid wrong ordering. And the correct issuing of the order instruction of the account user is ensured.
According to the voice ordering method provided by the embodiment of the disclosure, the voice acquisition equipment receives and analyzes the ordering instructions of a plurality of users, the users are respectively matched with the voice ordering instructions sent by the users, and when the voice ordering instructions are updated, the ordering results are updated, so that the users can simultaneously order by sending the voice instructions, the ordering accuracy is ensured, and the ordering experience of the users is improved.
In one embodiment, the voice acquisition equipment is controlled to receive voice commands of a plurality of users, and the received voice commands are analyzed. The analyzed voice instruction content comprises at least one of restaurant information and dish information, and the voice instruction is judged to be a meal ordering instruction.
When the voice instruction of the user comprises restaurant information or the user instruction comprises dish information, the voice instruction is judged to be a food ordering instruction, the user is judged to be a food ordering user, the food ordering user can be one or multiple, and the voice instruction of one or more users is judged to be the voice food ordering instruction.
In one embodiment, voice print recognition is performed on the voice meal order. And adding a user code of a user sending the voice ordering instruction for the voice ordering instruction according to the voiceprint recognition result. And determining the ordering instructions with the same user code as the ordering instructions sent by the same user.
And taking each user in the plurality of users as a unit, matching the effective ordering instructions, and determining the corresponding relation between the user and the voiceprint recognition result. Voiceprint recognition is one type of biometric technology used to confirm the identity of a speaker. In the present disclosure, different user identity information may be determined through voiceprint recognition.
And carrying out voiceprint recognition on the voice command, and adding a user code to the voice command according to a voiceprint recognition result. And adding the same user code to the same voiceprint recognition result, so that each user corresponds to one user code, and different user codes represent different users.
The effective ordering instructions belonging to the same user code are matched, namely the effective ordering instructions are matched with the corresponding effective ordering instructions by taking the user as a unit, and the ordering content of each user is determined, so that the statistics is facilitated, and the errors of dishes and the quantity of the dishes are avoided.
Fig. 2 is a flowchart illustrating a voice ordering method according to still another exemplary embodiment, as shown in fig. 2, the voice ordering method further includes:
in step S201, the voice capture device is controlled to receive voice ordering instructions of a plurality of users including account users and non-account users.
In step S202, a plurality of users are matched with the voice ordering instructions issued by the users, respectively.
In step S203, in response to a conflict between the voice ordering instructions issued by the same user, the voice ordering instruction issued later is used to update the voice ordering instruction issued first.
In step S204, in response to a conflict between the voice ordering instructions issued by the account user and the non-account user, the voice instruction issued by the account user is used to replace the voice instruction issued by the non-user account.
In step S205, in response to receiving the settlement voice instruction, voiceprint recognition is performed on the settlement voice instruction.
Voiceprint recognition is one type of biometric technology used to confirm the identity of a speaker. In the present disclosure, different user identity information may be determined through voiceprint recognition.
The non-account user does not have payment authority and can not settle the ordered food, so that the settlement instruction of the non-account user is subjected to invalidation treatment, the ordered food settlement instruction is correct, and the ordering of the user is quicker and more effective.
In step S206, settlement processing is performed in response to an instruction issued by the settlement voice instruction to the account user based on the voiceprint recognition result.
When the settlement instruction is the instruction of the account user, the settlement instruction indicates that the account user determines to perform settlement and performs settlement processing, so that the settlement processing of the account user is facilitated, the settlement safety of the account user is ensured, and the issuing of wrong settlement instructions is avoided.
Fig. 3 is a flowchart illustrating a voice ordering method according to still another exemplary embodiment, as shown in fig. 3, the voice ordering method further includes:
in step S301, the voice capture device is controlled to receive voice ordering instructions of a plurality of users including account users and non-account users.
In step S302, the plurality of users are respectively matched with the voice ordering instructions issued by the users.
In step S303, in response to a conflict between the voice ordering instructions issued by the same user in sequence, the voice ordering instruction issued after use updates the voice ordering instruction issued first.
In step S304, in response to a conflict between the voice ordering instructions issued by the account user and the non-account user, the voice instruction issued by the account user is used to replace the voice instruction issued by the non-user account.
In step S305, in response to receiving the settlement voice instruction, determining a dish list according to the latest updated voice ordering instruction;
when a plurality of users order food by voice at the same time, the voice instructions of the non-account users and the account users can be updated to form a menu list when the current voice instruction is a settlement instruction.
The voice command can also be updated in real time according to the current voice command, so that a menu list is formed or the menu list is updated. And forming a final menu list when the current voice command is a settlement command.
In step S306, billing information is formed based on the dish list.
And forming bill information according to the menu information and the charging information such as the delivery fee, the service fee and the like of the restaurant to which the menu belongs.
In step S307, the billing information is transmitted to the terminal of the account user, and the settlement processing is performed.
And sending the bill information to a bill user for payment of the user.
In an embodiment, after receiving the voice instruction, the voice acquisition device transmits the voice instruction to the cloud server.
And the cloud server analyzes and processes the received voice command.
After the voice acquisition equipment receives the voice commands of a plurality of users, the local processor can perform noise reduction, voice recognition, semantic analysis and other processing on the current voice commands, or the voice commands can be sent to the server, the server analyzes and processes the received voice commands, the server can be a cloud server, the voice commands of the users can be responded quickly through the cloud server, and the processing speed and the processing efficiency are improved.
Fig. 4 is a block diagram illustrating a voice ordering apparatus according to an exemplary embodiment of the present disclosure. As shown in fig. 4, the voice ordering apparatus 200 includes: a receiving module 210, a matching module 220, an updating module 230, and a determining module 240.
The receiving module 210 is configured to control the voice collecting device to receive voice ordering instructions of a plurality of users including account users and non-account users.
The matching module 220 is configured to match the multiple users with the voice ordering instructions sent by the users.
The updating module 230 is configured to respond that a conflict exists between voice ordering instructions sent by the same user in sequence, and update the voice ordering instruction sent first by using the voice ordering instruction sent later.
And the determining module 240 is used for responding to the conflict between the voice ordering instructions sent by the account user and the non-account user, and replacing the voice instruction sent by the non-user account with the voice instruction sent by the account user.
In one embodiment, the receiving module 210 controls the voice capturing device to receive voice commands of a plurality of users. The received voice instruction is parsed. And responding to the analyzed voice instruction content including at least one of restaurant information and dish information, and judging that the voice instruction is a food ordering instruction.
In one embodiment, the matching module 220 performs voiceprint recognition on the voice meal order. And adding a user code of a user sending the voice ordering instruction for the voice ordering instruction according to the voiceprint recognition result, and determining the ordering instruction with the same user code as the ordering instruction sent by the same user.
Fig. 5 is a block diagram illustrating a voice ordering apparatus according to an exemplary embodiment of the present disclosure. As shown in fig. 5, the voice ordering apparatus 200 further includes a recognition module 250 and a settlement module 260.
And the recognition module 250 is used for responding to the received settlement voice command and carrying out voiceprint recognition on the settlement voice command.
And the settlement module 260 is used for responding to a settlement voice command to send a command to the account user according to the voiceprint recognition result and performing settlement processing.
In one embodiment, the settlement module 260 responds to the instruction issued by the settlement voice instruction for the account user, and transmits the settlement voice instruction to the terminal bound by the account user, and the terminal performs settlement processing according to the voice settlement instruction.
Fig. 6 is a block diagram illustrating a voice ordering apparatus according to an exemplary embodiment of the present disclosure. As shown in fig. 6, the voice ordering apparatus 200 further includes a forming module 270.
The determining module 240 is further configured to determine the menu of dishes according to the latest updated voice ordering instruction in response to receiving the settlement voice instruction.
And a forming module 270 for forming billing information based on the dish list.
The settlement module 260 is further configured to transmit the billing information to the terminal of the account user for settlement processing.
With regard to the apparatus in the above embodiments, the specific manner in which the various modules perform operations has been in relation to embodiments of the method.
FIG. 7 is a block diagram illustrating an apparatus for voice ordering according to an exemplary embodiment. For example, the apparatus 800 may be a mobile phone, a computer, a digital broadcast terminal, a messaging device, a game console, a tablet device, a medical device, an exercise device, a personal digital assistant, and the like.
Referring to fig. 7, the apparatus 800 may include one or more of the following components: processing component 802, memory 804, power component 806, multimedia component 808, audio component 810, input/output (I/O) interface 812, sensor component 814, and communication component 816.
The processing component 802 generally controls overall operation of the device 800, such as operations associated with display, telephone calls, data communications, camera operations, and recording operations. The processing components 802 may include one or more processors 820 to execute instructions to perform all or a portion of the steps of the methods described above. Further, the processing component 802 can include one or more modules that facilitate interaction between the processing component 802 and other components. For example, the processing component 802 can include a multimedia module to facilitate interaction between the multimedia component 808 and the processing component 802.
The memory 804 is configured to store various types of data to support operations at the apparatus 800. Examples of such data include instructions for any application or method operating on device 800, contact data, phonebook data, messages, pictures, videos, and so forth. The memory 804 may be implemented by any type or combination of volatile or non-volatile memory devices such as Static Random Access Memory (SRAM), electrically erasable programmable read-only memory (EEPROM), erasable programmable read-only memory (EPROM), programmable read-only memory (PROM), read-only memory (ROM), magnetic memory, flash memory, magnetic or optical disks.
The multimedia component 808 includes a screen that provides an output interface between the device 800 and a user. In some embodiments, the screen may include a Liquid Crystal Display (LCD) and a Touch Panel (TP). If the screen includes a touch panel, the screen may be implemented as a touch screen to receive an input signal from a user. The touch panel includes one or more touch sensors to sense touch, slide, and gestures on the touch panel. The touch sensor may not only sense the boundary of a touch or slide action, but also detect the duration and pressure associated with the touch or slide operation. In some embodiments, the multimedia component 808 includes a front facing camera and/or a rear facing camera. The front camera and/or the rear camera may receive external multimedia data when the device 800 is in an operating mode, such as a shooting mode or a video mode. Each front camera and rear camera may be a fixed optical lens system or have a focal length and optical zoom capability.
The audio component 810 is configured to output and/or input audio signals. For example, the audio component 810 includes a Microphone (MIC) configured to receive external audio signals when the apparatus 800 is in an operational mode, such as a call mode, a recording mode, and a voice recognition mode. The received audio signals may further be stored in the memory 804 or transmitted via the communication component 816. In some embodiments, audio component 810 also includes a speaker for outputting audio signals.
The I/O interface 812 provides an interface between the processing component 802 and peripheral interface modules, which may be keyboards, click wheels, buttons, etc. These buttons may include, but are not limited to: a home button, a volume button, a start button, and a lock button.
The sensor assembly 814 includes one or more sensors for providing various aspects of state assessment for the device 800. For example, the sensor assembly 814 may detect the open/closed state of the device 800, the relative positioning of the components, such as a display and keypad of the apparatus 800, the sensor assembly 814 may also detect a change in position of the apparatus 800 or a component of the apparatus 800, the presence or absence of user contact with the apparatus 800, orientation or acceleration/deceleration of the apparatus 800, and a change in temperature of the apparatus 800. Sensor assembly 814 may include a proximity sensor configured to detect the presence of a nearby object without any physical contact. The sensor assembly 814 may also include a light sensor, such as a CMOS or CCD image sensor, for use in imaging applications. In some embodiments, the sensor assembly 814 may also include an acceleration sensor, a gyroscope sensor, a magnetic sensor, a pressure sensor, or a temperature sensor.
The communication component 816 is configured to facilitate communications between the apparatus 800 and other devices in a wired or wireless manner. The device 800 may access a wireless network based on a communication standard, such as WiFi, 2G or 3G, or a combination thereof. In an exemplary embodiment, the communication component 816 receives a broadcast signal or broadcast related information from an external broadcast management system via a broadcast channel. In an exemplary embodiment, the communication component 816 further includes a Near Field Communication (NFC) module to facilitate short-range communications. For example, the NFC module may be implemented based on Radio Frequency Identification (RFID) technology, infrared data association (IrDA) technology, Ultra Wideband (UWB) technology, Bluetooth (BT) technology, and other technologies.
In an exemplary embodiment, the apparatus 800 may be implemented by one or more Application Specific Integrated Circuits (ASICs), Digital Signal Processors (DSPs), Digital Signal Processing Devices (DSPDs), Programmable Logic Devices (PLDs), Field Programmable Gate Arrays (FPGAs), controllers, micro-controllers, microprocessors or other electronic components for performing the above-described methods.
In an exemplary embodiment, a non-transitory computer-readable storage medium comprising instructions, such as the memory 804 comprising instructions, executable by the processor 820 of the device 800 to perform the above-described method is also provided. For example, the non-transitory computer readable storage medium may be a ROM, a Random Access Memory (RAM), a CD-ROM, a magnetic tape, a floppy disk, an optical data storage device, and the like.
Other embodiments of the invention will be apparent to those skilled in the art from consideration of the specification and practice of the invention disclosed herein. This application is intended to cover any variations, uses, or adaptations of the invention following, in general, the principles of the invention and including such departures from the present disclosure as come within known or customary practice within the art to which the invention pertains. It is intended that the specification and examples be considered as exemplary only, with a true scope and spirit of the invention being indicated by the following claims.
It will be understood that the invention is not limited to the precise arrangements described above and shown in the drawings and that various modifications and changes may be made without departing from the scope thereof. The scope of the invention is limited only by the appended claims.
Claims (14)
1. A voice ordering method is characterized by comprising the following steps:
controlling voice acquisition equipment to receive voice ordering instructions of a plurality of users including account users and non-account users;
matching the plurality of users with the voice ordering instructions sent by the users;
responding to the conflict of voice ordering instructions sent by the same user in sequence, and updating the voice ordering instruction sent first by using the voice ordering instruction sent later;
and in response to the conflict between the voice ordering instructions sent by the account user and the voice ordering instructions sent by the non-account user, replacing the voice instructions sent by the non-user account with the voice instructions sent by the account user.
2. The voice ordering method according to claim 1, wherein controlling the voice collecting device to receive voice ordering instructions of a plurality of users including account users and non-account users comprises:
controlling voice acquisition equipment to receive voice instructions of the plurality of users;
parsing the received voice instruction;
and responding to the analyzed voice instruction content including at least one of restaurant information and dish information, and judging that the voice instruction is a meal ordering instruction.
3. The voice ordering method according to claim 1, wherein the step of matching the plurality of users with the voice ordering instructions sent by the users comprises the following steps:
carrying out voiceprint recognition on the voice ordering instruction;
adding a user code of a user sending the voice ordering instruction to the voice ordering instruction according to a voiceprint recognition result;
and determining the ordering instructions with the same user code as the ordering instructions sent by the same user.
4. The voice ordering method according to claim 1, further comprising:
in response to receiving a settlement voice instruction, performing voiceprint recognition on the settlement voice instruction;
and responding to the instruction sent by the settlement voice instruction to the account user according to the voiceprint recognition result, and performing settlement processing.
5. The voice ordering method according to claim 4, wherein the settlement processing is performed in response to the instruction issued by the settlement voice instruction to the account user, and includes:
responding to the instruction sent by the settlement voice instruction for the account user, transmitting the settlement voice instruction to a terminal bound by the account user, and performing settlement processing by the terminal according to the voice settlement instruction.
6. The voice ordering method according to claim 1, further comprising:
in response to receiving the settlement voice instruction, determining a dish list according to the latest updated voice ordering instruction;
forming bill information based on the dish list;
and transmitting the bill information to a terminal of the account user for settlement processing.
7. A voice ordering apparatus, comprising:
the receiving module is used for controlling the voice acquisition equipment to receive voice ordering instructions of a plurality of users including account users and non-account users;
the matching module is used for matching the plurality of users with the voice ordering instructions sent by the users;
the updating module is used for responding to the conflict of the voice ordering instructions sent by the same user in sequence, and updating the voice ordering instruction sent first by using the voice ordering instruction sent later;
and the determining module is used for responding to the conflict between the voice ordering instructions sent by the account user and the non-account user, and replacing the voice instruction sent by the non-user account with the voice instruction sent by the account user.
8. The voice ordering apparatus according to claim 7, wherein the receiving module controls the voice collecting device to receive the voice ordering instruction of a plurality of users including account users and non-account users by:
controlling voice acquisition equipment to receive voice instructions of the plurality of users;
parsing the received voice instruction;
and responding to the analyzed voice instruction content including at least one of restaurant information and dish information, and judging that the voice instruction is a meal ordering instruction.
9. The voice ordering apparatus according to claim 7, wherein the matching module matches the plurality of users with the voice ordering instructions sent by the users respectively in the following manner:
carrying out voiceprint recognition on the voice ordering instruction;
adding a user code of a user sending the voice ordering instruction to the voice ordering instruction according to a voiceprint recognition result;
and determining the ordering instructions with the same user code as the ordering instructions sent by the same user.
10. The voice ordering apparatus according to claim 7, further comprising:
the recognition module is used for responding to the received settlement voice command and carrying out voiceprint recognition on the settlement voice command;
and the settlement module is used for responding to the command sent by the settlement voice command to the account user according to the voiceprint recognition result and performing settlement processing.
11. The voice ordering apparatus according to claim 10, wherein the settlement module performs settlement processing in response to the instruction issued by the settlement voice instruction to the account user as follows:
responding to the instruction sent by the settlement voice instruction for the account user, transmitting the settlement voice instruction to a terminal bound by the account user, and performing settlement processing by the terminal according to the voice settlement instruction.
12. The voice ordering apparatus according to claim 7, further comprising:
the determining module is also used for responding to the received settlement voice instruction and determining the dish list according to the latest updated voice ordering instruction;
the forming module is used for forming bill information based on the dish list;
and the settlement module is also used for transmitting the bill information to the terminal of the account user for settlement processing.
13. A voice ordering system, comprising:
the voice collecting device is used for receiving voice ordering instructions of a plurality of users including account users and non-account users; and
the cloud server is used for respectively matching the plurality of users with the voice ordering instructions sent by the cloud server; responding to the conflict of voice ordering instructions sent by the same user in sequence, and updating the voice ordering instruction sent first by using the voice ordering instruction sent later; and in response to the conflict between the voice ordering instructions sent by the account user and the voice ordering instructions sent by the non-account user, replacing the voice instructions sent by the non-user account with the voice instructions sent by the account user.
14. A non-transitory computer readable storage medium, instructions in which, when executed by a processor of a cloud server, enable the cloud server to perform a method of voice ordering, the method comprising the method of any of claims 1 to 6.
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