CN108510355A - The implementation method and relevant apparatus that interactive voice is made a reservation - Google Patents
The implementation method and relevant apparatus that interactive voice is made a reservation Download PDFInfo
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- CN108510355A CN108510355A CN201810202817.5A CN201810202817A CN108510355A CN 108510355 A CN108510355 A CN 108510355A CN 201810202817 A CN201810202817 A CN 201810202817A CN 108510355 A CN108510355 A CN 108510355A
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- G06Q30/00—Commerce
- G06Q30/06—Buying, selling or leasing transactions
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- G06Q30/0633—Lists, e.g. purchase orders, compilation or processing
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- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
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- G10L15/00—Speech recognition
- G10L15/28—Constructional details of speech recognition systems
- G10L15/30—Distributed recognition, e.g. in client-server systems, for mobile phones or network applications
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- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
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Abstract
The embodiment of the present invention provides the implementation method and relevant apparatus that interactive voice is made a reservation, and is related to field of computer technology.Ordering services device can be communicated by voice server with electronic equipment, user initiates voice by electronic equipment, voice server identifies voice and intention, and send request of making a reservation to ordering services device, ordering services device receives request of making a reservation, and caching is established according to the session identification in request of making a reservation, and the essential information of such as user identifier is added in caching；Cache information is first taken out in each interaction under the same session later, then the relevant information handled using cache information is stored in the caching of the session identification, directly to generate order according to the relevant information in caching when needing to generate order.Thus the multiple cross-correlation by a session gets up, and realizes the continuity and consistency of multiple interactive information, completes to place an order, that is, realizes making a reservation for interactive voice mode.
Description
Technical field
The present invention relates to computer application fields, in particular to a kind of implementation method and phase that interactive voice is made a reservation
Close device.
Background technology
It orders in order to facilitate customer, improves efficiency of ordering, people have done many good tries, in addition to traditional phone point
Meal is outer, occurs ordering by website of ordering.With the development of smart mobile phone, mobile Internet, and there is mobile phone application journey
Sequence (Application, APP) is ordered.Currently, be more than 90% user by operating handset APP carry out take out make a reservation and take out
Order status inquiries need its pause currently in the thing done, remove APP however, the mode of ordering of cell phone application is for users
Upper selection dining room, vegetable inquire order status, and completion is ordered and inquired, inconvenient, waste time.And interactive voice mode
Order, only need user interact a few words, you can completion order, user is not required to suspend its thing done, and is brought to user
Facility.
It is ordered food on graphic user interface (Graphical User Interface, GUI) using mobile phone, is use
On interface shopping cart is added in the cuisines in certain dining room by family, is then settled accounts and is paid, placed an order in this way, in this process
In, event is clicked at each interface of user, is that forward end server sends request, front-end server is sent out to ordering services device again
Respective request, ordering services device is sent to return to front-end server by handling data storage server, by data, before last
End server will choose information and be presented on interface, complete to order in this way.Interactive voice mode is ordered, each friendship of user
Mutually, it is to send to ask to electronic equipment, electronic equipment is collected into the voice messaging of user, then is sent to Speech processing services device
Request after voice messaging is identified in Speech processing services device, then is made a reservation request to the transmission of ordering services device, is completed so a little
Meal.Under graphic user interface mode of ordering, mainly phase is presented by front-end server in interactive continuity of ordering and consistency
Interface is closed to complete, interactive continuity and consistency problem are difficult to solve but interactive voice is ordered.
Invention content
In view of this, the embodiment of the present invention is designed to provide a kind of implementation method that interactive voice is made a reservation and related dress
It sets, it is discontinuous and interactive information is inconsistent with the step that solves the problems, such as to make a reservation under interactive voice scene.
The embodiment of the present invention provides a kind of implementation method that interactive voice is made a reservation, and is applied to ordering services device, the method
Including：Reception is made a reservation request, the request of making a reservation includes user identifier, session identification, be intended to slot value and characterize the session is
The no status indicator for new session；When it is new session that the status indicator, which characterizes the session, built according to the session identification
Vertical caching, and essential information is added in the caching；When it is not new session that the status indicator, which characterizes the session, then first
The corresponding cache information of the session identification is taken out, and carries out logical process using the cache information and obtains relevant information, it will
The relevant information is stored in the corresponding caching of the session identification.
The embodiment of the present invention also provides a kind of realization device that interactive voice is made a reservation, and is applied to ordering services device, the dress
Set including：Receiving unit is made a reservation request for receiving, the request of making a reservation include user identifier, session identification, intention slot value and
Characterize the session whether be new session status indicator；Caching establishes unit, for characterizing the meeting when the status indicator
When words are new session, establish and cache according to the session identification, and essential information is added in the caching；When the state mark
When the session of knowledge characterization is not new session, then the corresponding cache information of the session identification is first taken out, and utilize the caching
Information carries out logical process and obtains relevant information, and the relevant information is stored in the corresponding caching of the session identification.
The embodiment of the present invention also provides a kind of computer equipment, including：One or more processors；Memory, for depositing
The one or more programs of storage, when one or more of programs are executed by one or more of processors so that described one
A or multiple processors realize the implementation method that the upper interactive voice is made a reservation.
The embodiment of the present invention also provides a kind of computer readable storage medium, is stored thereon with computer program, the program
The implementation method that interactive voice as described above is made a reservation is realized when being executed by processor.
Compared with prior art, the implementation method and relevant apparatus that interactive voice provided in an embodiment of the present invention is made a reservation, are answered
For ordering services device, ordering services device can be communicated by voice server with electronic equipment, and user is sent out by electronic equipment
Voice is played, voice server identifies voice and intention, and sends request of making a reservation to ordering services device, and the reception of ordering services device is ordered
Meal request, and caching is established according to the session identification in request of making a reservation, and the essential information of such as user identifier is added to caching
In；Cache information is first taken out in each interaction under the same session later, then the phase that will be handled using cache information
The caching that information is stored in the session identification is closed, directly to be ordered according to the relevant information generation in caching when needing to generate order
It is single.Thus the multiple cross-correlation by a session gets up, and the continuity and consistency of multiple interactive information is realized, under completion
It is single, that is, realize making a reservation for interactive voice mode.
To enable the above objects, features and advantages of the present invention to be clearer and more comprehensible, preferred embodiment cited below particularly, and coordinate
Appended attached drawing, is described in detail below.
Description of the drawings
In order to illustrate the technical solution of the embodiments of the present invention more clearly, below will be to needed in the embodiment attached
Figure is briefly described, it should be understood that the following drawings illustrates only certain embodiments of the present invention, therefore is not construed as pair
The restriction of range for those of ordinary skill in the art without creative efforts, can also be according to this
A little attached drawings obtain other relevant attached drawings.
Fig. 1 is the interaction schematic diagram of ordering services device provided in an embodiment of the present invention, voice server and electronic equipment.
Fig. 2 is the Signalling exchange of ordering services device, voice server and electronic equipment that first embodiment of the invention provides
Schematic diagram.
Fig. 3 is the implementation method that the interactive voice that first embodiment of the invention provides is made a reservation.
Fig. 4 is the implementation method that the interactive voice that second embodiment of the invention provides is made a reservation.
Fig. 5 is the structural schematic diagram for the computer equipment that third embodiment of the invention provides.
Fig. 6 is the module map for the realization device that the interactive voice that third embodiment of the invention provides is made a reservation.
Icon：10- ordering services devices；20- electronic equipments；30- voice servers；40- computer equipments；101- processing
Device；102- memories；103- buses；104- communication interfaces；The realization device that 200- interactive voices are made a reservation；201- receiving units；
202- cachings establish unit；203- time dispensing units；204- clearing cells；205- terminates prompt unit.
Specific implementation mode
Below in conjunction with attached drawing in the embodiment of the present invention, technical solution in the embodiment of the present invention carries out clear, complete
Ground describes, it is clear that described embodiments are only a part of the embodiments of the present invention, instead of all the embodiments.Usually exist
The component of the embodiment of the present invention described and illustrated in attached drawing can be arranged and be designed with a variety of different configurations herein.Cause
This, the detailed description of the embodiment of the present invention to providing in the accompanying drawings is not intended to limit claimed invention below
Range, but it is merely representative of the selected embodiment of the present invention.Based on the embodiment of the present invention, those skilled in the art are not doing
The every other embodiment obtained under the premise of going out creative work, shall fall within the protection scope of the present invention.
It should be noted that：Similar label and letter indicate similar terms in following attached drawing, therefore, once a certain Xiang Yi
It is defined, then it further need not be defined and explained in subsequent attached drawing in a attached drawing.Meanwhile the present invention's
In description, term " first ", " second " etc. are only used for distinguishing description, are not understood to indicate or imply relative importance.
Referring to FIG. 1, being ordering services device 10, voice server 30 and electronic equipment 20 provided in an embodiment of the present invention
Interaction schematic diagram.Ordering services device 10 can carry out voice friendship by voice server 30 and one or more electronic equipments 20
Mutually, one or more electronic equipments 20 send voice to voice server 30, and voice server 30 sends electronic equipment 20
It is sent to ordering services device 10 after speech recognition and parsing, ordering services device 10 handles the request of voice server 30,
And result is returned into voice server 30, information is fed back to electronic equipment 20, is broadcast by electronic equipment 20 by voice server 30 again
It puts to user, to provide the function of making a reservation based on interactive voice to user.
In the present embodiment, the electronic equipment 20 can be that the intelligent sounds equipment such as intelligent sound box, intelligent helmet also may be used
To be smart mobile phone, PC (personal computer, PC), tablet computer, personal digital assistant (personal
Digital assistant, PDA), mobile internet surfing equipment (mobile Internet device, MID) etc. have voice defeated
Enter/the Intelligent mobile equipment of output function.The electronic equipment 20 can carry out information collection by microphone, and by acquisition
Transmission of speech information is to voice server 30.The operating system of the electronic equipment 20 may be, but not limited to, Android
(Android) system, IOS (iPhone operating system) system, Windows phone systems, Windows systems
Deng.Information during the ordering services device 10 is used to provide ordering services and make a reservation to user stores, clothes of making a reservation
Business device 10 may be, but not limited to, network server, database server, cloud server etc..The voice server 30 can
To be the server with speech identifying function.
In the embodiment of the present invention, the electronic equipment 20 carries out voice messaging acquisition by microphone, and by the language of acquisition
Message breath is transmitted to voice server 30, after the speech recognition that voice server 30 sends electronic equipment 20, after identification
Information is sent to ordering services device 10, to establish between electronic equipment 20, voice server 30 and ordering services device 10
Data communicate.Voice server 30 also sends unique session identification for event of once ordering to ordering services device 10, wherein
The primary event of ordering is referred to as a session, session refer to an electronic equipment 20 with using voice server 30 with make a reservation
The process that server 10 is communicated, such as from starting to order to voice selecting or confirm some dining room or cuisines, then to ordering
The process for the entire information exchange completed.To realize that ordering services device 10 stores a plurality of interactive information of a session,
Convenient for generating order according to multiple interactive information, it is further explained below.
First embodiment
Referring to FIG. 2, being ordering services device 10, voice server 30 and the electronic equipment that first embodiment of the invention provides
20 Signalling exchange schematic diagram.It is complete present embodiment illustrates being interacted twice between electronic equipment 20 and ordering services device 10
The case where at making a reservation further includes certainly the situation of the interaction of more numbers, Signalling exchange in other specific implementation modes
The Method And Principle of process is identical as the present embodiment.
Specifically, user first is spoken to electronic equipment 20 to input the first user speech, electronic equipment 20 can be to language
Sound server 30 sends first user speech, is carried in first user speech and wakes up word, and voice service is stored in wake up
The application program (be such as hungry, Baidu take out) of device 30.
After voice server 30 receives the first user speech of audio form, the first user speech is identified, is obtained
The voice messaging for obtaining textual form, anticipates to voice messaging further according to the syntax rule being arranged on voice server 30 in advance
Figure identification, to obtain intent information, which can reflect the intention of making a reservation of user.First user speech can lead to
It crosses and wakes up the application program for being stored in voice server 30 with the voice for waking up word, can be with the wake-up being intended to or without meaning
The wake-up of figure, but must carry and wake up word, to wake up some application program.For example, without the first user speech of intention
Can be " opening be hungry/Baidu take out ", band be intended to the first user speech can be " I to eat be hungry/Baidu take-away
Fish-flavoured shredded pork ", intent information is " I will eat " and " fish-flavoured shredded pork ", and it is " be hungry/Baidu take-away " to wake up word.Voice takes
Business device 30 identifies wake up word " be hungry/Baidu take out " after, just send and ask to " be hungry/Baidu take out " application program,
The program step that it is specifically executed is as follows.
First user speech of the audio form that electronic equipment 20 is sent is identified as textual form by voice server 30
Voice messaging carries out intention assessment to the voice messaging of textual form, will identify that further according to the syntax rule of user preset
Information is known as being intended to slot value, for example, can be indicated with slots.The information identified in first user speech includes first intention slot
Value.
When electronic equipment 20 sends voice to voice server 30, user identifier (such as user_id), voice clothes can be sent
Be engaged in device 30 can also configuration session mark (such as session_id) and status indicator, there are one unique session marks for each session
Know, which is all interactive information of the user in event of once ordering, for example, the electronic equipment 20 in Fig. 2 takes with voice
The interaction of business device 30 and ordering services device 10 is a session.Uniquely the method for determination of session identification can be：Electronics is set
When sending voice to voice server 30 for 20, while user identifier (user_id) is sent, voice server 30 is when being waken up
The information that can make a reservation for this generates a session_id, when this session is not over, as long as receiving the corresponding user_id's
When the user speech that electronic equipment 20 is sent, then the information addition of making a reservation that the parsing user speech obtains can be given identical
session_id.In the present embodiment, the status indicator is is_new=true or is_new=false, in voice server
When 30 corresponding programs are waken up, is_new=true, it is understood that when newly creating a session_id, to configure
Is_new=true；When session is not over, when receiving the user speech of the transmission of electronic equipment 20 of the corresponding user_id,
Is_new=false.
Voice server 30 sends first to ordering services device 10 and makes a reservation request, which includes that user marks
Knowledge, first intention slot value, session identification and status indicator.In the present embodiment, described first make a reservation request in status indicator be
Is_new=true, the i.e. session identification are a new session identification, and ordering services device 10 can establish one to the session identification
A new session.It will be described in hereinafter, details are not described herein.
Ordering services device 10 receives first and makes a reservation after request, can call corresponding interface according to first intention slot value,
And generate prompt message of making a reservation；If generating prompt use without slot value is intended in the request of making a reservation of the transmission of voice server 30
Family, which sends dining room name, food name etc., has the prompt message of making a reservation for intention of making a reservation, to prompt user to say intention of making a reservation, such as " I
Eat chicken row ".
For example, if the first user speech be " help I come again one be singly hungry/Baidu take out ", the intent information identified
For " it is single to come one again ", making a reservation correspondingly is intended to come again a list；If the first user speech be " I to eat be hungry/hundred
Be outside one's consideration the * * * " sold, and the intent information identified is " I will eat ", the * * * for being intended to specify according to user that make a reservation correspondingly
It makes a reservation；If the first user speech be " I be hungry/Baidu takes out high frequency * * * ", the intent information identified is " high frequency ",
Making a reservation correspondingly is intended to make a reservation to the history of the * * * frequency of making a reservation according to user；If the first user speech be " help I with
Just come one be singly hungry/Baidu takes out ", the intent information identified is " careless ", and making a reservation correspondingly is intended at random
One is single；If the first user speech be " what neighbouring people eating ", the intent information identified be " near ", correspondingly
Make a reservation and be intended to make a reservation according to the frequency of making a reservation of nearby users.
Ordering services device 10 prestores the correspondence of intentional slot value and intention of making a reservation, and parses intention slot value
Key in slots, and matched with corresponding branch.
First, which makes a reservation, contains intentional slot value in request, and ordering services device 10, which generates the mode of prompt message of making a reservation, to be：
When being determined as " single come one again " intention by being intended to slot value, corresponding lookup mode is to search user nearest one
Secondary order, ordering services device 10 can first call the History Order interface of EOS (Eleme Order System), obtain the institute of user
There is History Order, an order nearest apart from current time is searched further according to History Order, alternatively, being searched according to History Order
Apart from current time, the nearest and time of making a reservation is located at the order for period of making a reservation where current time, and is ordered according to order generation
Meal prompt message.Further, the prompt message that will make a reservation is sent to voice server 30.For example, 24 hours one day can be drawn
It is divided into multiple make a reservation the period, it is assumed that current time is at ten two points at noon, positioned at 1 point make a reservation the period of 12 noon-noon,
User makes a reservation the morning on the day of, and order A, user also partly makes a reservation in the previous day 12 noon, order B, when user thinks to come again
When one list, ordering services device 10 can be searched apart from noon on the same day i.e. order A of ten two points of nearest orders, and distance can also be searched
Current time is recently and the time of making a reservation is located at the order of making a reservation the period where current time (at 1 point at 12 noon-noon) i.e.
Order B.
When being determined as " I will eat * * * " intention by being intended to slot value, corresponding lookup mode is lookup * * *, for example, with
Family inputs the voice of " I will eat McDonald " by electronic equipment 20, and ordering services device 10 can call the relevant interface of search, search
The qualified dining room of rope, and according to dining room Generalization bounds (for example, the distance of dining room apart from user), ranking is chosen in former positions
Dining room and generation make a reservation suggestion voice, user is played to by electronic equipment 20, the dining room of recommendation is selected for user.Again
For example, user inputs the voice of " I will eat cold dish ", 10 fuzzy matching of ordering services device to " I will eat " by electronic equipment 20
Afterwards, " cold dish " is called keyword search interface by ordering services device 10 as keyword, searches for the dining room with " cold dish ", and root
Ranking, which is chosen, according to dining room Generalization bounds generates prompt message of making a reservation in former dining rooms.
When being determined as " my high frequency dining room " intention by being intended to slot value, corresponding lookup mode is according to user to meal
The frequency of making a reservation in the Room searches dining room, and ordering services device 10 will call the interface of big data, in the use that ordering services device 10 stores
It is searched in the History Order of family and has dinner former most dining rooms of number and generate suggestion voice of making a reservation.Further, for each
Family dining room can also choose vegetable of the ranking at former according to vegetable Generalization bounds, and according to the dining room of lookup and selection
Vegetable generates suggestion voice of making a reservation accordingly.For example, user inputs " what my high frequency dining room is " by electronic equipment 20, order
Eat after 30 fuzzy matching to " my high frequency dining room " of server 10 voice server, ordering services device 10 by according to the id of user,
The interface for calling big data, after identifying the user according to the id of the user, is searched in the History Order of the user of storage
The highest former dining rooms of frequency of having dinner simultaneously generate and make a reservation prompt message, and for each dining room, ordering services device 10 can be with
Ranking, which is chosen, according to vegetable Generalization bounds generates corresponding prompt message of making a reservation together in former vegetables.Wherein, the use
The id at family can be the id of electronic equipment 20, can also be the user id that application program is logged in by electronic equipment 20.
When determining that " single come one at random " is intended to by being intended to slot value, corresponding lookup mode is to eat according to price lookup
The Room, ordering services device 10 first trigger voice server 30 and send " Price Range that you receive is how many to electronic equipment 20"
Voice, after user inputs the voice of the Price Range oneself received by electronic equipment 20, ordering services device 10 can call
The homepage list interface of search, using price as principal element and other cofactors (distance in such as dining room and user), choosing
The dining room for taking the former families of ranking, for each dining room, ordering services device 10 can also do to be chosen according to vegetable Generalization bounds and arrange
Vegetable of the name at former generates prompt message of making a reservation according to the dining room of selection and corresponding vegetable.For example, user is set by electronics
Standby 20 input " it is single please to come one at random ", ordering services device 10 first triggers 10 voice server 30 of ordering services device to electronic equipment 20
The voice of " Price Range that you receive is how many " is returned, user inputs " between 20 to 30 yuan " by 20 voice of electronic equipment,
Ordering services device 10 is chosen according to the distance (can also be according to the scoring etc. in dining room) in the price and dining room and user
The dining room of the former families of ranking.For each dining room, ordering services device 10 can also be done chooses ranking according to vegetable Generalization bounds
In former vegetables, further, is played to user by electronic equipment 20 and make a reservation suggestion voice to recommend dining room and vegetable to believe
Breath.
When determining that " what neighbouring people eats " is intended to by being intended to slot value, corresponding lookup mode is according to nearby users
Frequency lookup of making a reservation, ordering services device 10 will call corresponding interface, search in a certain range (such as positioning user's present bit
Set, using user current location as the center of circle, 1 km is the range of radius) the highest former dining rooms of frequency of ordering, for each family
Dining room, ordering services device 10 can also search the highest preceding several vegetables of frequency of ordering from all vegetables, according to the meal of lookup
The Room and vegetable generate prompt message of making a reservation accordingly.
If without slot value is intended in request of making a reservation, ordering services device 10 can directly return to prompt message of making a reservation, prompt of making a reservation
Information includes mainly to report information and characterize the information such as the status indicator whether session terminates, and report information at this time can be " you
It may be said that I will eat chicken row ", " you need that is eaten ", " you need to eat the vegetable in which dining room " etc..
The prompt message that will make a reservation of voice server 30 is converted to suggestion voice of making a reservation, and is sent to electronic equipment 20, and sentences
Whether disconnected session terminates, if conversation end, conversation end is identified as is_end=true, and voice server 30 deletes session phase
Close data；Otherwise in multiple interactive process, the session identification that voice server 30 is sent is constant.
Electronic equipment 20 receives make a reservation suggestion voice after broadcast reading, user is according to making a reservation included in suggestion voice
Dining room title, menu name, category, price etc. are fed back into row information, are inputted to electronic equipment 20 by way of voice input
Second user voice, further orders.Second user voice is sent to voice server 30 by electronic equipment 20, and described second uses
Family voice may include dining room information and dish information of the user from make a reservation suggestion voice selection or the confirmation.
After voice server 30 receives the second user voice of the transmission of electronic equipment 20, identification second user voice obtains
Second makes a reservation information, second make a reservation information may include user's selection dining room cuisines information, can also include user confirm or
Change one dining room cuisines information.Because session is not over, then conversation end identifies is_ in the information returned for the first time
End=false is identified as is_end=false when voice server 30 parses conversation end in return information, i.e., can retain
All data informations that the secondary session generates, including session_id.Voice server 30 can be checked in second user voice
Whether the session_id that before creates has been had, in the present embodiment, since session_id is receiving first user's language
It has been created when sound, and second user voice and the first user speech belong to two interactive information of a session, therefore parse
Second user voice obtains second and makes a reservation after information, and the second information configuration of making a reservation has and makes a reservation the identical session_ of information with first
id.Corresponding, status indicator is_new is false.
Voice server 30 sends second to ordering services device 10 and makes a reservation request, second makes a reservation ask include user identifier,
Second intention slot value, session_id and is_new=false, ordering services device 10 are being received according to session_id lookups
First makes a reservation the caching that has created after request, and by using the related cache information progress taken out, treated that relevant information exists
Deposit caching is added with session_id as in the value of key, the relevant information include dining room information, cuisines information,
Cuisines quantity, specification etc..
In other specific implementation modes, the interactive voice of more numbers can also be included, electronic equipment 20 can also be sent out
Third user speech, fourth user voice, N user speech are sent, until conversation end.Under a session, often increase primary
Interaction, ordering services device 10 will take out the information in caching, and be handled using the information to taking-up, and processing is obtained
Information be stored in session_id in the value of key, to place an order.
Ordering services device 10 can give voice server 30 to feed back a conversation end mark, conversation end mark every time
Indicate whether entire session terminates.When the session is ended, ordering services device 10 can feed back to the conversation end of voice server 30
It is identified as is_end=true.The ending message that will make a reservation of voice server 30 is converted into making a reservation and terminates voice and be sent to electronic equipment
20, electronic equipment 20 broadcast reading make a reservation terminate voice, make a reservation terminate voice can be " helped you complete order, please bear with,
Welcome next time choose ", " you have cancelled payment ", " you, which are not provided with, exempts from close payment ", " you not yet log in, please to ding-dong app progress
Login ", " is eliminated for you and is ordered " you have not yet been reached dining room and send valence, eliminate shopping cart for you, welcome choose next time "
Single, welcome is chosen again ", " successfully to be paid for you, order detail can be checked to the app that is hungry, please be born with " etc..Language
Sound server 30 parses is_end after true, to delete the related data of the corresponding session tokens, to wake up system again
When, regenerate session_id.
10 one side of ordering services device is handled being intended to slot value, and letter is prompted to call corresponding interface generation to make a reservation
Breath feeds back to user, realizes interactive voice；On the other hand also the necessary order placement information generated in each interactive process is stored
To being key with session_id, json or dict variables are in the caching of value, to place an order.
Referring to FIG. 3, being the implementation method made a reservation of interactive voice that first embodiment of the invention provides.The embodiment of the present invention
The implementation method made a reservation of interactive voice be applied in the ordering services device 10 that ordering services are provided, the realization that interactive voice is made a reservation
Method includes：
Step S11 receives request of making a reservation.
Request of making a reservation includes user identifier, session identification, is intended to slot value and status indicator.In the present embodiment, session identification
It can be indicated with session_id, the status indicator can be is_new=true or Is_new=false.The intention slot
Value is the voice that voice server 30 identifies electronic equipment 20, and identifies the voice messaging of textual form according to semantic rules and obtain
It arrives.For example, user speech be " I to eat be hungry/Baidu take out fish-flavoured shredded pork ", it is intended that slot value slots be
"want_eat":" I will eat ",
"keyword":" fish-flavoured shredded pork ",
"focus":"eleme",
"bizname":" being hungry "
}。
If status indicator is is_new=true, indicate that session_id A are the new session marks configured to the session
Know, thens follow the steps S121；If status indicator is is_new=false, the session mark that session_id B are not new is indicated
Know, thens follow the steps S122.
Step S121 establishes caching according to session identification, and essential information is added in the caching.
It is that Value establishes Redis cachings by Json or Dict variables using session identification session_id A as key.Institute
Essential information is stated to include the user identifier, longitude and latitude, cell-phone number, the account that is hungry, log in successfully ID etc..
Step S122 will not be that the new corresponding relevant information of session is added in the corresponding caching of the session.
Because is_new in interaction request is false, session_id B are not new session identifications, then in Redis
According to the caching being stored with using session_id B as key.According to session identification session_id B, the caching is found
Relevant information is stored in corresponding Value by key/value program structures, such as by the dining room name of user's selection, vegetable name, dish
In the additions such as product quantity, specification caching.
Second embodiment
Referring to FIG. 4, being the implementation method made a reservation of interactive voice that second embodiment of the invention provides.The embodiment of the present invention
The implementation method made a reservation of interactive voice be applied in the ordering services device 10 that ordering services are provided, the interactive voice of the present embodiment
Difference lies in further include the implementation method and first embodiment made a reservation：
Step S13 sends end of identification to voice server 30.
When the session is ended, the end of identification sent to voice server 30 is mark is_end=true.The present embodiment
In, when the information of making a reservation that ordering services device 10 receives includes：It cancels an order, correctly enters payment password, cancels payment, nothing is exempted from
When close payment, user are not logged on or have not yet been reached dining room and act any one in sending valence but stopping to choose, then ordering services device
10 are judged as conversation end, then send end of identification is_end=true to voice server 30.Voice server 30 parses
Go out is_end=true, the related data of the corresponding session tokens is just deleted, when waking up application program again so as to user, for meeting
Words distribute new session_id.
In addition, when conversation end, ordering services device 10 can " help you complete to the return information of voice server 30
At ordering, please bear with, welcome next time choose ", " you have cancelled payment ", " you, which are not provided with, exempts from close payment ", " you not yet
Log in, please logged in ding-dong app ", " you, which have not yet been reached dining room and rise, send valence, eliminates shopping cart for you, welcomes choosing next time
Purchase ", " eliminating order for you, welcome is chosen again ", " successfully to be paid for you, order detail can be looked into the app that is hungry
See, please bear with " etc..
Since step S14 after the expired time, delete the data of the caching establishing and caching.
Further include step when each caching is established：When establishing caching, to the cached configuration expired time.
Specifically, the information that each session caches on ordering services device 10 can be every at the time of presence is established
Rational expired time, such as 3*60 seconds, 5*60 seconds, 10*60 seconds etc. are arranged when being established in a caching.When by expired
Between after, it is data cached to be automatically deleted, reduce the pressure of redis servers in this way, the redis servers belong to clothes of making a reservation
The child servers being engaged under device 10.Preferably, the expired time is 5*60 seconds.
In each interactive process, ordering services device 10 can all handle interactive information, and relevant information is stored in caching, such as
It will be in necessary order placement information deposit caching.Corresponding information can be also taken from caching simultaneously, for carrying out information processing, anti-
Feedback.Such as when user says " confirming dining room " or selected some dining room, dining room id will be stored in and cache by ordering services device 10
In, and the dish information in the dining room is obtained according to dining room id, and dish information feedback is carried out, select vegetable for user.Because
Alleviation below will also judge whether the price for the cuisines chosen has reached rising for dining room and sent valence, so also being needed here by dining room
Rise send valence information deposit caching in.When user says " confirming cuisines " or selected some cuisines, if the cuisines do not have
Specification and attribute then return to cuisines quantity prompt message, if there is specification and attribute, the prompt message of return attribute and specification,
Similarly by the quantity of cuisines, specification, attribute information deposit caching, when carrying out lower list, then taken out accordingly from caching
Data information.Such as session identification session_id=123456, value={ } can be stored corresponding when application is invoked
User information establishes caching into value, and expired time is arranged, as cache_client.set (session_id,
Value, 5*60), after user confirms dining room 24, value [' restaurant_id ']=24, value [' delivery_
Price ']=20, behind need dining room id, i.e., obtained into caching, mode value=cache_client.get
(123456), the cuisines list in dining room is got according to dining room id, and generate feedback information report, when user confirm cuisines or
After selecting some cuisines, by food_id, food_name deposit cachings, i.e. value [' food_id ']=789, value
[' food_name ']=' hahaha ', and cache_client.set (session_id, value, 5*60), cuisines are carried out again
Quantity, specification, attribute information storage all, in this way the positioning address for the needs that place an order, harvest address, food_id,
The information such as quantity.
3rd embodiment
Referring to FIG. 5, the structural schematic diagram of the computer equipment 40 provided for third embodiment of the invention.In the present embodiment
The computer equipment 40 is ordering services device 10, which includes processor 101, memory 102,103 He of bus
Communication interface 104, the processor 101, communication interface 104 and memory 102 are connected by bus 103；Processor 101 is used for
Execute the executable module stored in memory 102, such as computer program.
Wherein, memory 102 may include high-speed random access memory (RAM：Random Access Memory),
May further include non-labile memory (non-volatile memory), for example, at least a magnetic disk storage.By extremely
A few communication interface 104 (can be wired or wireless) is realized logical between the system network element and at least one other network element
Letter connection.
Bus 103 can be isa bus, pci bus or eisa bus etc..It is only indicated with a four-headed arrow in Fig. 5, but
It is not offered as only a bus or a type of bus.
Wherein, memory 102 is for storing program, the realization device 200 that interactive voice as shown in FIG. 6 is made a reservation.The language
The realization device 200 that sound interaction is made a reservation can be stored in described deposit including at least one in the form of software or firmware (firmware)
In reservoir 102 or the software function that is solidificated in the operating system (operating system, OS) of the computer equipment 40
Module.The processor 101 executes described program to realize what the above embodiment of the present invention disclosed after receiving and executing instruction
The implementation method that interactive voice is made a reservation.
Processor 101 may be a kind of IC chip, the processing capacity with signal.It is above-mentioned during realization
Each step of method can be completed by the integrated logic circuit of the hardware in processor 101 or the instruction of software form.On
The processor 101 stated can be general processor, including central processing unit (Central Processing Unit, abbreviation
CPU), network processing unit (Network Processor, abbreviation NP) etc.；It can also be digital signal processor (DSP), special
Integrated circuit (ASIC), ready-made programmable gate array (FPGA) either other programmable logic device, discrete gate or transistor
Logical device, discrete hardware components.The storage medium is located at memory 102, and processor 101 reads the information in memory 102,
The step of above method being completed in conjunction with its hardware.
The present embodiment additionally provides a kind of computer readable storage medium, is stored thereon with computer program, computer journey
Sequence realizes the implementation method that the interactive voice that above-described embodiment discloses is made a reservation when being executed by processor 101.
Referring to FIG. 6, the module map for the realization device 200 made a reservation for the interactive voice that third embodiment of the invention provides.
The realization device 200 that the interactive voice is made a reservation include receiving unit 201, caching establish unit 202, time dispensing unit 203,
Clearing cell 204 and end prompt unit 205.
The receiving unit 201, for receiving request of making a reservation, the request of making a reservation includes user identifier, session identification, meaning
Figure slot value and characterize the session whether be new session status indicator.Such as first in reception Fig. 2 makes a reservation and asks and second
It makes a reservation request.
In the embodiment of the present invention, the receiving unit 201 can execute step S11.
The caching establishes unit 202, is used for when it is new session that the status indicator, which characterizes the session, according to described in
Session identification establishes caching, and essential information is added in the caching；It is not new when the status indicator characterizes the session
When session, then the corresponding cache information of the session identification is first taken out, and carry out logical process using the cache information and obtain
The relevant information is stored in the corresponding caching of the session identification by relevant information.
In the embodiment of the present invention, the caching, which establishes unit 202, can execute step S121 and step S122.
Time dispensing unit 203 is used for when establishing caching, to the cached configuration expired time.Interacting every time
The caching established in the process is that an expired time is arranged in it, and the time in the past being arranged every time is identical.
Clearing cell 204, for since establishing and caching, after the expired time, deleting the data of the caching.
After expired time, the data cached of generation will be eliminated, and reduce the data storage of redis servers in this way
Can, improve the response speed of service.
In the present embodiment, the clearing cell 204 can execute step S14.
Terminate prompt unit 205, the information for being returned to the voice server for request of making a reservation described in transmission includes meeting
Talk about end of identification.When the session is ended, the end of identification sent to voice server 30 is is_end=true.Work as voice service
When device 30 is resolved to the information, which will be removed, when to wake up application program again, establish new session,
The new session_id of distribution.
In the present embodiment, the end prompt unit 205 can execute step S13.
In conclusion implementation method and relevant apparatus that interactive voice provided in an embodiment of the present invention is made a reservation, applied to ordering
Meal server, ordering services device can be communicated by voice server with electronic equipment, and user can be initiated by electronic equipment
Voice is interacted in the way of voice and is made a reservation voice server and the realization of ordering services device, and user is sent out by electronic equipment
Voice is played, voice server identifies voice and intention, and sends request of making a reservation to ordering services device, and the reception of ordering services device is ordered
Meal request, and caching is established according to the session identification in request of making a reservation, and the essential information of such as user identifier is added to caching
In；Cache information is first taken out in each interaction under the same session later, then the phase that will be handled using cache information
The caching that information is stored in the session identification is closed, directly to be ordered according to the relevant information generation in caching when needing to generate order
It is single.Thus the multiple cross-correlation by a session gets up, and the continuity and consistency of multiple interactive information is realized, under completion
It is single, that is, realize making a reservation for interactive voice mode.Rational expired time can also be set, the timing since establishing caching, warp
After crossing expired time, ordering services device is except data cached, to reduce cache file.
In several embodiments provided herein, it should be understood that disclosed device and method can also pass through
Other modes are realized.The apparatus embodiments described above are merely exemplary, for example, the flow chart in attached drawing and block diagram
Show the device of multiple embodiments according to the present invention, the architectural framework in the cards of method and computer program product,
Function and operation.In this regard, each box in flowchart or block diagram can represent the one of a module, section or code
Part, a part for the module, section or code, which includes that one or more is for implementing the specified logical function, to be held
Row instruction.It should also be noted that at some as in the realization method replaced, the function of being marked in box can also be to be different from
The sequence marked in attached drawing occurs.For example, two continuous boxes can essentially be basically executed in parallel, they are sometimes
It can execute in the opposite order, this is depended on the functions involved.It is also noted that every in block diagram and or flow chart
The combination of box in a box and block diagram and or flow chart can use function or the dedicated base of action as defined in executing
It realizes, or can be realized using a combination of dedicated hardware and computer instructions in the system of hardware.
In addition, each function module in each embodiment of the present invention can integrate to form an independent portion
Point, can also be modules individualism, can also two or more modules be integrated to form an independent part.
It, can be with if the function is realized and when sold or used as an independent product in the form of software function module
It is stored in a computer read/write memory medium.Based on this understanding, technical scheme of the present invention is substantially in other words
The part of the part that contributes to existing technology or the technical solution can be expressed in the form of software products, the meter
Calculation machine software product is stored in a storage medium, including some instructions are used so that a computer equipment (can be
People's computer, server or network equipment etc.) it performs all or part of the steps of the method described in the various embodiments of the present invention.
And storage medium above-mentioned includes：USB flash disk, mobile hard disk, read-only memory (ROM, Read-Only Memory), arbitrary access are deposited
The various media that can store program code such as reservoir (RAM, Random Access Memory), magnetic disc or CD.It needs
Illustrate, herein, relational terms such as first and second and the like be used merely to by an entity or operation with
Another entity or operation distinguish, and without necessarily requiring or implying between these entities or operation, there are any this realities
The relationship or sequence on border.Moreover, the terms "include", "comprise" or its any other variant are intended to the packet of nonexcludability
Contain, so that the process, method, article or equipment including a series of elements includes not only those elements, but also includes
Other elements that are not explicitly listed, or further include for elements inherent to such a process, method, article, or device.
In the absence of more restrictions, the element limited by sentence "including a ...", it is not excluded that including the element
Process, method, article or equipment in there is also other identical elements.
The foregoing is only a preferred embodiment of the present invention, is not intended to restrict the invention, for the skill of this field
For art personnel, the invention may be variously modified and varied.All within the spirits and principles of the present invention, any made by repair
Change, equivalent replacement, improvement etc., should all be included in the protection scope of the present invention.It should be noted that：Similar label and letter exist
Similar terms are indicated in following attached drawing, therefore, once being defined in a certain Xiang Yi attached drawing, are then not required in subsequent attached drawing
It is further defined and is explained.
The above description is merely a specific embodiment, but scope of protection of the present invention is not limited thereto, any
Those familiar with the art in the technical scope disclosed by the present invention, can easily think of the change or the replacement, and should all contain
Lid is within protection scope of the present invention.Therefore, protection scope of the present invention should be subject to the protection scope in claims.
Claims (10)
1. a kind of implementation method that interactive voice is made a reservation is applied to ordering services device, which is characterized in that the implementation method packet
It includes：
Reception is made a reservation request, and the request of making a reservation includes user identifier, session identification, is intended to slot value and whether characterizes the session
For the status indicator of new session；
When it is new session that the status indicator, which characterizes the session, establishes and cache according to the session identification, and will believe substantially
Breath is added in the caching；When it is not new session that the status indicator, which characterizes the session, then the session identification is first taken out
Corresponding cache information, and carry out logical process using the cache information and obtain relevant information, the relevant information is stored in
In the corresponding caching of the session identification.
2. the implementation method that interactive voice according to claim 1 is made a reservation, which is characterized in that the implementation method is also wrapped
It includes：
When establishing caching, to the cached configuration expired time；
Since establishing and caching, after the expired time, the data of the caching are deleted.
3. the implementation method that interactive voice according to claim 1 is made a reservation, which is characterized in that the implementation method is also wrapped
It includes：
The information returned to the voice server for request of making a reservation described in transmission includes conversation end mark.
4. the implementation method that interactive voice according to claim 3 is made a reservation, which is characterized in that when the information of making a reservation received
To cancel an order, correctly enter, payment password, cancellation payment, nothing exempts from close payment, user is not logged on or has not yet been reached dining room and rises
When sending valence but stopping any one in choosing, conversation end, the conversation end sent to the voice server is identified as is_
End=true.
5. the implementation method that interactive voice according to any one of claims 1 to 4 is made a reservation, which is characterized in that the state mark
Knowledge includes：Is_new=True or Is_new=False, the implementation method include：
If the status indicator is Is_new=True, caching is established, if the status indicator is Is_new=False,
The corresponding cache information of the session identification is first taken out, and carries out logical process using the cache information and obtains relevant information,
The relevant information is stored in the corresponding caching of the session identification；
Wherein, the essential information includes the user identifier, longitude and latitude, cell-phone number, the relevant information include dining room information,
Cuisines information, cuisines quantity, specification.
6. the implementation method that interactive voice according to claim 5 is made a reservation, which is characterized in that the implementation method is also wrapped
It includes：Relevant information is read from the caching, order ID is added for the relevant information, generates order.
7. a kind of realization device that interactive voice is made a reservation, it is applied to ordering services device, which is characterized in that described device includes：
Receiving unit, for receiving request of making a reservation, the request of making a reservation includes user identifier, session identification, is intended to slot value and table
Levy the session whether be new session status indicator；
Caching establishes unit, for when it is new session that the status indicator, which characterizes the session, being built according to the session identification
Vertical caching, and essential information is added in the caching；When it is not new session that the status indicator, which characterizes the session, then first
The corresponding cache information of the session identification is taken out, and carries out logical process using the cache information and obtains relevant information, it will
The relevant information is stored in the corresponding caching of the session identification.
8. the realization device that interactive voice according to claim 7 is made a reservation, which is characterized in that described device further includes：
Time dispensing unit is used for when establishing caching, to the cached configuration expired time；
Since clearing cell after the expired time, delete the data of the caching establishing and caching.
9. a kind of computer equipment, which is characterized in that including：
One or more processors；
Memory, for storing one or more programs,
When one or more of programs are executed by one or more of processors so that one or more of processors
Realize the method as described in any in claim 1-6.
10. a kind of computer readable storage medium, is stored thereon with computer program, which is characterized in that the computer program quilt
The method as described in any in claim 1-6 is realized when processor executes.
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| CN111128148A (en) * | 2019-11-18 | 2020-05-08 | 北京小米移动软件有限公司 | Voice ordering method, device, system and computer readable storage medium |
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| CN111833872A (en) * | 2020-07-08 | 2020-10-27 | 北京声智科技有限公司 | Voice control method, device, equipment, system and medium for elevator |
| CN112634898A (en) * | 2021-01-10 | 2021-04-09 | 上海极豆科技有限公司 | Novel multi-round interaction method for vehicle-mounted voice service food purchasing function |
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